Reviews of Sun Valley Nissan (Car Concessionaire)

Mark Treleaven

See Mark Kouprie, or the guys in service. They go above, and beyond on EACH visit

John Evans

Awesome staff

Steve Thomson

A good local dealer. I've found them to be very helpful and responsive.

Stephanie Nini

Freindly staff at customer service

Rick Marasco

Thxs Ed! Great service !

Andrea Brennan

Service department is fabulous!

Laurel Tournemille

They were able to fix my car (fuel pump)after it broke down on Hwy 3. I didn't have to wait too long. They were very helpful and friendly.

Jenn Reid

Awesome customer service -easy to deal with - laid back and easy going staff! Sun Valley Nissan was fantastic to deal with! Highly recommend

Toufic Dina

Hello Everyone, I was passing by Cranbrook during a road trip with my family when my Pathfinder towing a trailed broke down. I happened to stop at the Nissan and met Sean in the service department. What a relief. He got a truck fixed the very next day. Recommended where we can camp locally and even drove out of his way to our camp site to see if we needed anything. If I ever by a NISSAN in the future, I am going straight to this dealership to by the truck because we do not have such service in the lower mainland. Thanks Sean and Wess.

Jered Neufeld

Stop by and see Paul and his new staff. Professional, polite, and can help you find the right payments for that New or Pre-Owned Vehicle your looking for.

Doug Williamson

Very pleasant experience dealing with the sales dept. No undo pressure - but very knowledgeable and helpful.

Radka Ruzicka

Fabulous sales and customer service team. I absolutely love my new (used) Pathfinder! Thank you!

Andrew williams

Excellent service.

Rachael Durant

I had the absolute best experience at Sun valley Nissan. I was able to get my dream car and I actually teared up because I was just so happy. They have an amazing team and they all are such wonderful people. Especially Joanne who made all this happen for me in such an amazing way. I’m going to enjoy my 2020 Nissan Sentra SR premium because she’s a beauty. ???? Thank you thank you to all the amazing staff and wonderful people there. I have had the best experience ever! Thank you to all of you! ???? They all went above and beyond to make this happen! Would definitely recommend Sun Valley Nissan and will definitely be going back for future purchases. Thanks to you all!

Laurent Leonetti

(Translated) Always well received and very professional. (Original) Toujours bien accueilli et très professionnel.

Dan Innis

Our Nissan Titan had a breakdown late on a Friday and Dennis in service was great both understanding and professional and handled our vehicle situation start to finish making a especially rough day a little better. A shout out to all the staff we met they were all very nice and helpful. Sun Valley has earned our business.

Kris. Carr.

Service department and parts department seem awesome for as little as I've used them hopefully the Service carries through long term

Kelvin Behrens

Bought a new 2015 Murano back in 2015 and never thought to write a review. But after driving this amazing vehicle for just over 3 years I feel I must write a review. This vehicle is the best purchase I have ever made. Ride, comfortibility, control, and great fuel economy make this vehicle hands down a great purchase. Sun Valley Nissan has also treated me with amazing customer service and maintained my vehicle in outstanding condition since I first rolled off the dealership lot. I highly recommended this dealership and Nissan products to anyone and everyone.

Mark Manuel - Real Estate

Went in with a minor problem and they fixed it for free.

Josh Abrey (Neighbours-o-Cranbrook)

Eeny meeny miney Toyota... Nissan ain't what she used to be

Owen Sostad

I have just moved to the area and had somehow broken the axle on my Honda . I asked the few people I knew in town for a good shop to have the car towed to.out of 6 people and the tow truck driver they all told me to go to Nissan. Even with my Honda. All I can say is great service, timely repair 2 days in the shop , and a bill way cheaper than I was expecting.. Thank you guys at Sun Valley

Wayne Redick

Very friendly and professional, my vehicle was ready before the time that I was told. I would recommend this dealership to anyone looking for parts or repairs to their Nissan.

Kasey Ganzini (Klamg)

Fused

FloofyMicrowave Archives

Absolutely superb customer service, Stands by their vehicles!

Pati Alexander

I never write reviews but I feel this is necessary.. After many years of service I can't believe the shoddy workmanship of the service department and the complete lack of professionalism we received when I called to complain. I never expected that they would not call me back promptly or follow through with what they told me they were going to do. The person I spoke to was defensive, rude and actually hung up on me when I said I would not bring my vehicle in for service again. Be warned, the price you pay for service at this dealership is very expensive. When I took my truck to a local garage and showed them the bill of $200.00 for a regular service they told me they would do the SAME service for $68.00.

Jina Sarkis-Dina

Amazing and caring staff! Our Nissan had engine problems on our road trip. They gave us speedy service and we were on our way. Sean was amazing!

Rob B

Don’t even bother going to Nissan in Cranbrook, I was looking at trucks and was told they had some more coming in the next week. They said they would give me a call when they got here so I could take a look at them. Well it has been over 6 months from then, never got a call to even follow up. I wouldn’t bother going back to see them, clearly they aren’t interested in making a sale so I took my business elsewhere.

Glenn Stiller

Just bought my 2019 Altima AWD and have to say it's an amazing car. And the folks at Sun Valley are pretty great too. They managed to get me in the car I wanted and in a way I could afford, which was definitely not one of their easier deals, but they made it work. See Jamie, Alisha and Mark for that next car. I was treated with more respect and courtesy from these folks than at most of the other dealers in town. Thank you for the hard work!

Rolly Magee

All they want is your money and don't care about the good product they have

M Spence

Sales

John Armstrong

Five star customer service. Thanks Ed!

Rick Ferrier

Excellent service on short notice. Above and beyond expected. Highly recommend

wayne klima

Great customer service both from both sales and service. Keep up the good work everyone!

Allan Wisemiller

Quick oil change. Good price and the bonus was a washed car.

Wayne Wicheruk

The master mechanic and the service desk awesome

Wayne Klima

Purchased my Nissan vehicle here last year and generally service all of our other vehicles here. Just had my old GMC truck repaired yesterday and again, the service department went above and beyond to put my truck back on the road. I highly recommend Sun Valley Nissan to anyone, whether it's a purchase or for service. Five star sales and service every time.

James Tardif

Woke up to the cops at my door the following morning after looking at their car lot in search of another vehicle the previous night. Pathetic.

Hung Khuu

Charlie, from service department is awesome, if you need service for BMW OR Mercedes, go see him at sun valley Nissan.

Chad Andriowski

Just had my first oil change here. I asked them to check my differential and transmission fluids too as I'm coming up to 100,000 km. They were honest and said they looked good despite being well over the MFR's recommended service interval. They even washed my car for me. I'll definitely be back.

Ray Bennett

Great sales team, great service centre, great people all around!

Michelle Joy

Actually I wouldn't even give this dealership one star. If you can avoid this dealership, I suggest you take you Nissan to another dealership to get your vehicle serviced. Brought my 06 Pathfinder in for servicing September 29/2016 advising vehicle not heating up and was told coolant levels needed to be topped up but no cross contamination (if coolant had to be topped up then it was going somewhere). Fast forward to May 2/2017 - problem with transmission - had it towed to this dealership again and was advised radiator cracked causing coolant to leak into transmission. Sun Valley Nissan advised us we had to pay $8000 to fix!!!!! They should have caught the problem in September but the service department did not do their job. Nissan is aware of this problem and there was a lawsuit in the states. Check your vehicles!!!! Pathfinders, Xterras, Frontiers manufactured from 2005-2010.