Reviews of Jack Carter Northstar GM Cranbrook (Car Concessionaire)

Ryan Schuck

Really nice new cycle shop, check it out

Trinda Tarling

Great service! Great communication and I was promised our car at a certain time and it was ready then. I always appreciate that.

Sandra Peterson

First oil change for my traverse! Took it in and was done within minutes! Thanks for the quick service and quality work!

Erin Coole

Very friendly staff, and very accommodating. They were very kind and helpful to me in a tough situation.

Shawn Ginn

Friendly and helpful dealership.

David Cheam

Must return a second time (from Invermere) as incorrect part was ordered. Will give a second chance to make a first impression. Feel no choice but to give one star. Cadillac Care?

marilyn rogers

Best place in the Kootneys to buy a vehicle.

Richard Jess

I had an issue with my GM truck and brought it here thinking that they would know best. Staff was friendly but when I picked up my truck I noticed they didn't do the oil change I asked for. I mentioned it to the counter lady and she said she would make a note and I'll probably get a call from the service manager. I never got a phone call from the service manager and after spending nearly $2000 the issue with my truck wasn't fixed. I brought it back in and told them it wasn't fixed and mentioned again that that forgot to do the oil change last time so I had went somewhere else. I was told I would get a free oil change voucher, never got no voucher. They took another look at my truck and suspect the fuel pump but can't confirm that's what's acting up so I was turned away again until it acts up again. Friendly staff but disappointing service. Within a week of posting this review I received a phone call from the service manager and he wanted to make things better. They are replacing my fuel pump at a discount and picking up the labour costs. I feel they have made a good effort to rectify things

Foresty Forest

Can't thank you enough, Northstar got me back on the road very quickly after a transmission failure. Professional and friendly service. Would highly recommend!

Linda Smith

Awesome service and staff!!

Kootenay String Works

Great experience! I dropped my car off, they drove me to work and picked me up after work. I received a text that my vehicle was done. All in all, a great, problem free experience. Car drives great and the dealer is very professional.

Buba Smith

Great price on service. Highly recommend getting your vehicle serviced here.

Bill Betcher

We greatly appreciated Northstar's commitment to "customer satisfaction". We got to know a number of the staff and had excellent service from all. We highly recommend Northstar Motors!

Tyler Clive

Always a great experence and they take the best care of my GM

Stephanie Nini

Great customer service !

DD Wyatt

Excellent service

Marie

My appointment was made for the next business day... My truck was taken in on time and returned to me quickly.. The waiting area has comfy chairs..

Huan Liu

Impressive sales services and financial advice.

Bob George

I live in Kelowna. Service engine warning light came on between Nelson and Cranbrook. I wanted an expert diagnosis, especially since I was leaving my car in Cranbrook with my daughter. Drove it into the Service Center at Northstar GM at 2pm, and by 4.30, I had a complete quote on what was needed. The friendly customer shuttle driver gave me a ride to my daughter's house, then picked me up at 10am the next day, when the repair was done. The bill was exactly what was estimated, it didn't need a bit of extra work that was allowed for, and the car runs perfect. Everyone in the Service Department was friendly and helpful. I highly recommend this place, and these people. Bob George

Kayla Szol

Always quick and friendly service.

Cherie Churchill

Very friendly, informative and great advice. Amazing place to purchase a vehicle...can't say enough about Dan and the team!

Shawn O

I took our 2020 3500 duramax in for an oil change. The service manager and staff were very helpful, courteous and most importantly quick. Thank you

kyle c

Great service and friendly knowledgeable staff. We're willing to make my unique situation and requests work no questions asked! Will definitely return.

Iñaki

They gave me a ride home and back while my vehicle was getting repaired.

Irish Identity

You looked after Foresty Forest... that's good enough for me!

Drew Kerr

Always a great experience very helpful service staff Lou is great.

Juanita Lucas-Malley

I recently purchased a vehicle from Northstar GM. The team was happy to admit when they didn’t have an answer to questions and made sure to get them. It was really nice to be able to deal with staff that have been with the same company for several years.

Dale Durand

We were heading to Idaho on sept 11. My truck started acting up between Fernie and Cranbrook. I limped it to Northstar. As it was after 4 pm, they were unable to look at it until the next morning. They offered to let us park our rv trailer in their back lot. They got the truck in at 8am and by 10am we were ready to roll. The truck made it to Idaho and back home to Alberta with no problems.

Nicole Richard

Always well taken care of. Great friendly customer service. Always meets my needs for my car. Thank you.

Jeremy Van Hierden

Great experience buying here! Very through and open. Never had any surprises, unlike at other dealers.

Troy H

Service was awesome. Lou, as always, explained what the issue was (generally) and what was involved in the repairs. My door locks, windows and mirrors didn’t work. Because of a new prefabricated connection from the factory, it was repaired quickly (half a day) and at very low cost. Thanks Lou and crew. Troy

Shaun Devine

I have found them to be courteous and helpful at all times and have gone above and beyond what they are expected to do. Typical dealership though when it comes to asking you to replace things that you know nothing about. But hey that's what they are in business for, overall keep up the good work northstar ????

Lorraine Alderson

I got held up in traffic but they were still very accommodating, fast, efficient, pleasant and very affordable.

Barry King

Good service

Chris Pinch

The services staff is excellent and really take time to understand what your problems are. The sale staff has always been great and that is why I have bought 5 vehicles from them. Service is the # 1 in the Kootenays

Cory Greidanus

Had my truck up on hoist. Took it down with out giving me the option to top up my transfercase fluid. Seems like a money grab. Did the oils change but did find manuthings wrong with the truck. Getting a second opinion.

phil bialobzyski

Happy New Year all the best for 2018 I am from Terrace BC and was passing through Cranbrook on my way home and developed a problem with my Acadia 2011 Dec 29. Adrian Wrona and Rob Chalupiak managed to fit me in on Dec 30 and had me on my way by 1200 in less than 24 hours. I appreciated their professional communication and their time to explain my options and diagnoses. very good service !! phil

G.M.J. Liboiron

Very Good General Motors Dealer in Western Canada

Adrien Chabot

The whole process was simple and smooth. A pleasure to do business with!

Donna Sicotte

Bought a previously owned truck. They brought it in from their Fernie branch and held it for us until the insurance payment came through after an accident. That was greatly appreciated. We viewed it when it came in and test drove it. It passed our preview, and we noted to ourselves that the box liner was nice. We noted that the ceiling needed cleaning as it had stains. When we were able to complete the purchase 3 weeks later, the box liner was removed, and the sales person was certain there never was one. He suggested that perhaps we had confused it with another we had viewed. We only physically inspected 1 vehicle. No other advertised model met the criteria to be worth viewing. He stated that he would have the webpage editor call up the file photos as he was certain there could not have been a bed liner in it. I stated I wanted to see them when they were pulled. They were never shown to me, but the salesman stated it was never there, but he graciously would install one free of charge. I say again it was there, but although he was basically telling me I either was a liar, or did not know what I was talking about, I did nonetheless appreciate them putting it back - though without attention to detail and we had to pop corners into place and properly apply rubber guards in openings designed to access for securing tie downs. Admitting his error would have been more honourable, and the detailing is still not done. Do love the truck.

Reg Neno

Mike in The service department Dealt with my problems promptly

Nicole Kinsman-Erickson, RMT

Have always had a great experience with North Star. Service is always great and they always check in to make sure we’re completely satisfied.

Brianne Chisholm

Special thanks to everyone at Jack Carter GM Fernie. The entire team went above and beyond. They quickly diagnosed, communicated my options and managed to fit in a rather large job into their already full schedules. The service was prompt and incredibly friendly. Will definitely be bringing my vehicle here in the future.

Brendon Sargent

Fantastic experience. Never had an easier buying experience and I got exactly what I wanted.

J B

Everybody was helpful and friendly. Was lucky to get in right away and the job was done right. Thank you.

Tyler Dent

Went above and beyond my expectations. Found the problem with my truck and fixed it and did more work I wanted sooner than I expected and for cheaper. Friendly and helpful.

Sean Ward

Great service, knowledgable staff. Would recommend to anyone.

Jason Stark

Super friendly staff and very quick service! A+

iroke kula

not overly excited...while the process was decent the pick up was lackluster! my car was not 'detailed' as promised (the stick from protective plastic was all over the outside looking like scratches on my brand new car, i had finger prints all over the interior, dust on the dashboard). the vehicle was purchased as having 6kms on it and over 11 when i picked it up...was it test driven by others?...the dash fuse was blown and when the fuse was changed the car had another phone already connected to the bluetooth and stations programmed into the radio. i did not get a run through of the car and features as i watched another get the 'royal' treatment. the first thing i did was remove any dealership logos, not going to advertise for them at all

J Elsie Hogan

Was great!

J. Ray

Friendly, accommodating, and fast service! No issues whatsoever.

Kristen Queen

Awesome customer service, I won't deal with any other dealership other then northstar. ????

Miranda Dolfo

Nice place, clean, with pleasant, helpful staff. Dealt with Mike, professional, knowledgeable and quick. Thanks

Cheryl Milani

Luis was amazing to deal with. I would recommend Northstar GM.

Natasha Ball

This rating would be 5 stars if the result was as concerning to them as the initial point of contact. Definitely feel ripped off at the end of the day because even the service people are very "sales-y". $1600.00 (which they knew I couldn't afford) to clean some filters and change the oil. But that's not what they told me was going to be done in the first place. And then they've promised to get back to me, etc. But that's BS as well. I was told they have the worst service department and not to go there, but they were very nice and helpful at the beginning so I gave them a chance. Well I could have bought something running better for $1600.00 had I known the difference.

bruce huska

I was very disappointed that I was charged $49 for a battery boost

Brian Kirkham

I quite satisfied by the service performed on my car at Northstar GM in Cranbrook. The service staff were professional and courteous and answered any questions I had. I have used this dealership a few times in the past to work on my Corvette as they seem to have experience in that field. I was a bit disapointed that I had to wait so long to have to work done but they were very busy. I had made the appointment a month earlier and explained that I had to travel 3 hours each way. All in all, I'm happy with my experience there. I would recommend them to anybody.

Randy Willoughby

Great bunch of people!

Karen Breakwell

Our experience was great

Malcolm Pibbs III

Always the right part. Very knowledgeable. Have had other places try to sell me the wrong parts. Very competitive pricing

Garth Sloan

Great service, done quick and professionally!

Tartaruga Design

Thank you Jim Barber and team for an exceptional buying experience! These folks really go out of their way, and so do we. We drive almost 3hrs right past several other dealers to do business with the best. Our last dealer was Ontario’s largest truck dealer but these guys are far better. I used to dread going to the dealer every couple of years for a new truck. This was a breath of fresh air. Thank you guys for the great experience. We love our new Denali!

Coralee Gall

Very prompt and got my car back to me very quickly and explained what had to be done and honoured our warranty.

Stuart Mason

Relaxed! Helpful sales people without being pushy.

Rob Richardson

Always great service from the friendly staff.

Darcy Johnson

Friendly staff and helpful service. The service department gave quotes for things that will need fixed shortly and a little ways off so I can plan the expense without surprise.

Lisa knapp

Great, quick service, thanks guys :)

Amanda Harnack

Fantastic service, great customer service, beautiful building.

Michele Sam

Ever since I moved home in 2000 Northstar staff have been amazing... this time I had a wee situation that was a big mess and they were timely patient and helpful and provided great advice. I have no qualms about calling in and asking questions and I know I'm getting my money's worth and my business is valued. Well done and kudos to lu...

Alana Rybar

This is quite honestly the best experience I’ve had with automotive service and repair. Mike and his team were excellent. Great with communication and very knowledgeable and attentive. And my vehicle is running great again. Thank you!

Sharon Bloodworth

Great service and awsome people!

Thorsten Gaul

The service was done in a timely manner as promised. An oil change and tire rotation was required because the oil life was very close to being done. A recall item was done as well. The cabin filters were checked and deemed to be in need of service and replaced. I brought the car in at 10:00AM and the service was done by 11:30AM. Great job!!

William Hunter

Excellent service here at Northstar GM. I will definitely be back. Thank you.

Peter Straight

I was in a bind with needing service for my emission system, I called Northstar GM they got me in and fixed right away and was on my way. So grateful for their friendly service.

Spencer B

I have to receive body shop repair on my truck as I discovered some overspray. Northstar GM offered to go 50/50 with me on the payment which was very nice, as I had the truck for 2 months and didn't notice things were as bad as they were but I did have a 3 month warranty . The body shop wants to do a different kind of repair so I'm not sure how things will turn out. I live out of town and have to rent a car as the body shop said "we don't give out a courtesy car for this kind of thing". And they need the truck for one and one half days. But I have my hopes up they will do a good job. Spencer

Andrea Rainbow

Excellent service for my recent visit to the dealership! Lu booked me in right away, had the needed parts in stock, and finished when they said they would. They had a courtesy vehicle to transport us anywhere in they city. An excellent experience, will definitely visit again.

Jennifer Prince

They were super accommidating as I had to get my car towed there a day early due to some unforeseen circumstances. They made sure it got there okay and when it came to the service they communicated very well what was needed and gave me great customer service!

jacquie nightingale

Great, quick service.

Jody Cable

The people at Northstar are awesome! We have bought several vehicles and changed our minds a few times too. They have been very accommodating.

Jonathan Hickle

Great staff, quick, honest.

Josh Abrey (Neighbours-o-Cranbrook)

Pat's a great dude, honest and not pushy

Ben Van Wijk

I had codes 192,195, and1682 on a 08 Silverado, they diagnosed it and made the repair in a timely manner. Happy with their service on this encounter.

Alex Gresiuk

I came into the shop with a small problem that turned out to be more complicated than expected! The team never failed to keep me in the loop, present potential solutions, and by the end of the day the problem was fixed. I would definitely go back.

Cynthia Fooks

Great people to deal with, I took my truck for a service and a light that was coming on, they were able to fit me in and got it done quickly. The service department was very professional. I wouldn't go anywhere else.

Keith Irwin

Excellent service. They diagnosed a very difficult problem with my vehicle and gave me several options.

Lisa Robinson

The people were timely and kind. We really appreciated the friendly service and quick accommodation preventing any damage to occur with our vehicle.

Brodie Smith

Adrian was great! He knows my name when I walk in. He pays attention to details and connects personally with folks. Great service. Thanks guys!

J C

Super friendly, efficient and accommodating! We have bought 4 trucks here. We will buy our next vehicle here too! Thanks guys

Adrian Wrona

Excellent service. Had my vehicle finished within 2 hours as promised.

nicphillips1987

Very helpful and friendly staff!

Howard Alaric

Its good

Len Mishukoff

Great people, great service, great products.

Paul Roberts

Thanks to Mike and the guys in parts for helping me with my 07 Chevy, was able to get parts ordered over the weekend and booked me in to service on Tuesday, service only took a few minutes. Go team go ! Pablo

Jim Barr

Consummate professionals. Always leave with a smile. Adrian and Lou are over the top employees! Jim Barber is ok :)

Kevin Barg

Lou in service found what I needed and got the problem fixed quickly and cost effectively- thanks Lou!

Mike Birmingham

First time experience with JC Northstar in Fernie, a little bit of Chevy warranty work. They were very efficient and friendly, 5 out of 5 stars for me.

Edward Monfee

I was told the customer service was A1, at Northstar & it sure was. Nothing like the bad experience I had at Denham’s in Fernie. Brett & Travis are the Men. They get it done, making a customer happy. Thanks to them I have a new Desiel truck & never have to deal with Denham’s in Fernie, ever again & that makes me really Happy. Thanks again to Brett & Travis. I’ll be sending my Family & Friends to Northstar that’s for sure ;-)

Cam

I would not recommend anyone bringing there vehicle here. First week my truck sat there nobody even looked at it. I put my spare e.c.u in there because i thought that might be the issue they told me you cakt use a second hamd e.c.u or reprogram them but they fixed my truck and left my spare e.c.u installed and it runs fine so it makes a fella wonder. Eventually I was told it would be 1.5 hours labor and 350$ in parts I got a 1150$ bill after two and a half weeks for a distributor and oil sensor installed. Even tho I felt way over charged and it took way to long they would not give me my truck back unless I payed the bill. The parts guy was friendly thats the only nice thing I have to say about the chevy dealership in cranbrook. Spent 9 thousand dollars to have a bran new engine installed for my truck and I've had nothing but problems with it. Always been a chevy guy but starting to wonder if I chose the right team. Will never bring a vehicle there again. In there defense most repair shops give you the run around and overcharge you. Its crazy how they get away with it and stay in business.

Cindy Yates

I especially like the reminder system by text to let me know that I need to book my next oil change appointment - which you can do online which is very convenient. I arrived at Northstar GM at my appointment time and was greeted courteously by Lu who reviewed with me the other services my vehicle was due for and obtained my consent to complete all the maintenance required. I then was on my way to work with Scott the shuttle driver within minutes. I received another text when my vehicle was ready to be picked up and phone Scott directly and he picked me up within 15 minutes. The checkout and Payment process with Michael was quick and easy. All in all a very pleasant experience to deal with the Northstar Team. Thanks guys!

Angela Williams

Northstar is and does go out of thier way to make sure you get the best service possible.

dave stefanek

Very friendly service staff

scott milliken

Shop was busy at lunch time and only one person manning the service counter. Waited my turn and was provide feedback on the service of my vehicle. Suggestions for the fix with the estimate for the repairs if needed. Great guy to deal with.

Antony Sebastian

Good service and Nice staff!

michelle tetreault

Excellent service! We were travelling from Saskatchewan to Kimberley BC had had our malfunction warning light come on. We called from the highway and they booked us in for when we arrived. Drove me from Cranbrook to Kimberley and picked me up within 3 hours after it was all fixed up. Thank you for the fantastic service! Michelle

Larry Caron

They have very good technicians and they pay attention to detail. The service managers are very good as well and their team. Thanks

Craig Konechny

Travelling from alberta into BC and had an engine light come on, on our 2019 Envision. The service staff were able to coordinate with their service team to get me in soon as I arrived and back on the road in 90 minutes which allowed us to get to our destination almost on schedule!! Great service!

Dan Kennedy

Reliable service and friendly, helpful staff

Susan Fellenz

Fast and easy appointment for service and great shuttle service as well!

Susan Veale

Fast, friendly, accommodating and professional service! Thank you!!

Janis Ashby

Great service! Fast and efficient and very polite people. I would like to thank Lu William's once again for his great service!

Dawn Weightman

Highly recommend! The staff are super friendly and accommodating every single visit! Always received great services and advice! I don't go anywhere else.

Russell Nilsson

The team at Northstar GM was very helpful in finding us the truck we were looking for and getting it equipped with the accessories we wanted. Thanks Jim and Jordan for looking after us. Russ and Cathy

Kathy Laflamme

I have 2015 Cadillac and was required to go to a Cadillac dealer as long as my car was on warranty. I had finished warranty and decided to try NorthStar Motors Cranbrook BC to do the service. I could not of been more pleased. I was in Cranbrook BC doing Christmas shopping thought I would take a chance and drove into the dealership on announced and. was received immediately. They are friendly professional and very thorough. They said it would take about a half an hour, and that is exactly what it took. That was the best service I have ever received on my car and will definitely be going back. My husband is a certified heavy duty mechanic and has also chosen NorthStar Motors Cranbrook BC to have his Chevy Sierra serviced. Thank you Northstar Motors for the wonderful Service. Kathy

Gregory Ball

Excellent work. Definitely recommend.

Joseph C

We were camping in the Fernie area when the engine light came on my truck. I was aware of the code for the engine light when we went to Jack Carter GM in Fernie. The service department was very helpful in confirming the reason for the engine light and took the time to try to source replacement parts so that my truck could get repaired during our stay. Replacement parts were not available for 3 weeks but they had informed us that I was still able to use our truck to get home and have repairs done there. They were very friendly and a great help with our situation. I appreciate all they did and that I was not charged for the diagnosis to confirm the problem as I had already mentioned the code for the engine light.

Ray Hughes

Fast efficient service. We arrived early and were looked after immediately. Listened to a concern regarding back window and checked it out with customer. Customer very satisfied

Oliver M

Took a silverado to Northstar for a recall, call was answered and appointment was booked promptly. Dropped off the truck and was offered a ride, within a few hours right on schedule the truck was ready for pickup. Good and no hassle experience in a very modern nice dealership. Thank you for your service!

Daryl Elder

For the past 5 years they have stored my tires and done the changeover every spring and fall. They aren’t storing tires anymore so I got my summers home to store and discovered they hadn’t labeled left rear, right front etc. as they’ve done the last 5 years. Not good. Years ago another shop had to replace 4 tires on another vehicle because they rotated them side to side rather than just front to back and 3 separated because of belt orientation. When I phoned today and inquired, I was told they don’t mark the tires. Funny, but I’ve had to scrub the white grease pencil lettering off every other year and this is the only shop I’ve dealt with for the last 5 years. Disappointed… really disappointed.

George Thom

A very positive experience.

Dennis Brown

The service was prompt and very professional. I will continue to have my GM vehicles serviced here.

Angela Fregin

Always get great service at Northstar Motors. Service guys Lou and Adrian are great to deal with.

stephan warthmann

Excellent experience. The staff was great and i got the vehicle I wanted for a great price that I wanted and they made happen. Thanks Ahmed, Travis and the rest of the staff

Naomi Brunner

Very happy with the customer service. Felt I was treated like a VIP. Service was fast and efficient

Georgie Lloyd

Got my tires switched yesterday and Mike took care of me. Awesome service, would recommend to anyone.

Jeff Trumpour

First time bringing my truck in and they couldn't have been any nicer or more helpful. It's a place that I hope I don't have to visit often but I know when I do, I will be looked after! Thank you!

Norma Lang

The staff here is so great they got my son into the vehicle he wanted so amazing

Darren B

What a great experience, fair reasonably priced and only fix what needed to be.

Dennis Parsons

Knowing Jim, he is very conscientious and trustworthy. I would deal only with him on our next vehicle.

Mahatma Cane

I have dealt with this GM dealer for 20+ years now. They know their stuff, they treat you right and they go the extra mile. Highly recommended !

lisa dukart

My experience with you has been AWESOME!! I had to reschedule a few times for oil changes since I bought my car in October 2018, due to bad roads or work and Tamara and the service staff have been AMAZING !!! Always extremely understanding and rescheduled appointments right away! My 2018 Chevrolet Equinox has been the best vehicle I have ever owned already 50,000 km’s on it and no maintenance required yet! I’m a travelling nurse sometimes up to 300 km’s a day and I’ve never felt more confident in a vehicle as I do now ! Thanks for the best vehicle experience EVER!!

Kory Gach

Just a quick note to say thanks to the great service that was provided by Lu and his partner as I was in a tight spot with a DEF issue that was exigent. The Northstar team was also able to do an oil change and they discovered some front end issues, which they were able to address as well. A big thanks for all the friendly knowledgeable service provided about my vehicle as week as what Cranbrook had to offer as I waited for the work to be completed. Thanks again to the team.

Audrey Pitman

We were travelling through Cranbrook on a camping trip and noticed a leak In brake line. We stopped by Northstar and they immediately took Us in! The job had to be finished following day so the Mechanic, Bob I believe , put hitch on his truck and towed our trailer to their parking lot and hooked us up with power! Great service and very appreciative! Thankyou????

Niels Heij

Excellent service! Professional and personal. Taylor Pinch is good guy. Wish him all the luck!

plumper.c

kyle was great !!! and accommodating as i live 1.5 hours away. This is the 2nd car i've purchased there. Love the no stress, walkin to buy a car and leave with a car. Unlike other dealerships that fast talk, lick your boots and say you look pretty and lost weight, when really u didnt ect.

Mary Sharp

We purchased a used car from Dan Powell @ NorthStar GM in Cranbrook. We found him to be up front, easy to talk to and very accommodating. Both Dan and Northstar have gone above and beyond anything we had previously experienced in car purchasing. Dan closed the deal, held on to the car for an extra week while we were away and steam cleaned the upholstery upon my request. Dan also drove me to the Insurance company (as I wanted to stay with the same company we had previously used) & insisted on waiting while I insured the car. After 1 month with our new (to us) car we experienced some problems coming home from the Okanagan. One phone call on the way through Cranbrook and we had a loaner and were on our way home. We had been assured the car came with a 5000 km or 90 day warranty even though it wasn't a GM product. Norhstar and Dan were true to there word and the problem was rectified @ no cost to us. Needless to say we are thrilled with the service provided from Northstar GM and will definitely recommend them to any and all of our acquaintances. Thanks Dan and Northstar GM - great customer service.

Jens Dubreuil

I bought a new Tahoe from Cranbrook Jack Carter North Star GM and we're very pleased. Our sale rep Scott Beattie was fantastic and very professional. Thanks Scott and Cranbrook GM!

Larry Rast

The service and the work done is excellent!

Eryka Alaric

Work was done quickly! They even found another, separate issue and fixed it on the spot for me. Great service team!!

Gordon White

Fast and on time

Dan Stebbings

Great bunch of people to deal with Very helpful & accommodating.

Alan Burns

Had a great experience, the guys were nice and very helpful.

SHIRLEY RATCLIFFE

In the years we've been dealing with Northstar in Creston, we have never had a bad experience with the Service Dept - they are second to none. We deal regularly with Wayne and Mark - they have treated us as though we are special customers, and are made to feel very welcome. Our service jobs are always done on time, and expertly. We had one unsatisfactory experience with the Sales Dept - which was costly for us - and we would be very careful dealing with them again. Overall , though, we would not likely be using another garage for parts and service. We are more than satisfied.

Dakota Mazurek

I needed winter tires and everywhere in town was booked full to the point of waiting an hour before opening. North Star got me in and changed my tires quick and efficiently! Great service and the shuttle is a great feature too.

kyle Hildebot

2nd post about these awesome people , amazing service team And sales team in Fernie !!

Bill Dubreuil

Service was quick and work done on schedule. Disappointed that in spite of signs at door listing CoVid protocols, not a single employee or customer was wearing a mask. Irresponsible in this day.

Stephanie McAra

Great service, friendly staff and great quality

wTChiera Johnson

Brought my vehicle in for warranty and recalls. My truck is running horrible now leaking and I had to pay which should have been covered. All around very unsatisfied and would not recommend anyone to go there! Bought bran new had warranty and added extended warranty and nothing is covered and the vehicle is a lemon and dealership and repairs are just money grab!!

Linda Price

As usual my oil change went quickly and the staff were polite.

PATRICIA ARMSTRONG

I took my car in on a recall received it back before the hour was great service thanks

L Kraljic

Mike in the service department was fantastic. He was able to book us in right away and complete all the services our vehicle needed in a timely manner. Thanks you!

Arturo Faessler

Mr.Daniel Powell give the very best Service,also the Finance Manager give mea 5 Star Service. Alle the other Personal of.Norstar give me VIP Service. **************** I tried Chalet Chev in Kimberley the only Salesperson, was busy with his Computer. Waitet 20 Min.and left

debbie macdonald

If you want good service and a fare price on your trade in go to NorthStar in Cranbrook ask for Kyle good person

Adri Plamondon

Amazing friendly service!

john hudak

I started out looking for a quality used truck but through working with Jim Barber ended up with a 2017 Chev LTZ that I am very happy with. There was no pressure and I made the leap on my own after considering options Jim had set out for me. The dealer principal also intervened and "sweetened" the deal on my extended warranty. If the service and warranty are as good as the sale I will be back for another vehicle in 4-5 years.

Jeanne Kraps

Sheena, was amazing and took charge of helping me and did resolve the issue my vehicle had. The service I received from Sheena was above and beyond. Thanks Sheena, for taking the time on a Friday to help me and resolve my car issue.

juststuBC

A good place with awesome staff. My truck threw an engine code that crippled my top speed. Was so thankful they got my truck in right away as I had to head home and out of town. Definately bring my truck back without any hesitation when I'm in this neck of the woods.

Brent Martin

They were great! Friendly i got a ride home and picked up!

Shaun Givens

I was there for some service. The staff was very friendly and welcoming and went out of there way for me. Lots of little extras that they didn't have to do!!

Devin

Bought my truck here and Always been serviced here, the sales and service department are the best to deal with, would highly recommend

Blair Cooke

The service staff are very knowledgable and courteous. The vehicle service was prompt. Always a pleasure to deal with Northstar GM.

Courtney Magro

The service I get at GM is exceptional. All of the guys down there are friendly but Lu always goes above and beyond.

Dana Homeniuk

Really happy with the service I received. Thanks

Boyd Mcnamar

Great service , very courteous great communication!!

Lyndi Gerlinsky

Very happy with the customer service

Joan Saigeon

Had to replace car battery. They tried to recharge the old battery but the test indicated that would not work. While waiting complimentary coffee was available. Even though they were extremely busy they were able to give me an appointment. I am very grateful for the friendly professional service that is offered at the Creston GM dealership. Thank you. I wish you all a healthy, and a Happy New Year. Thank you for taking such good care of your customers.

robin h

The GM folks were fast and courteous

Glenn Stiller

Very helpful in all departments. Finance dept went above and beyond.

jimmy c

Service is excellent., the staff knowledgeable, thanks for doing a great. Job and going above and. Beyond

Charles Casselman

Great team who went above and beyond to make sure I’m 100% happy with my new truck! I recommend Northstar to anyone who wants to be completely satisfied with their vehicle.

tim savarie

I had a great experience buying my new truck at North Star.Pat Derek, Dean and everyone else was very friendly and helpful and made the whole experience a lot of fun.Thank You

Wayne Schell

In and out with minimal time & cost! Happy campers! It is such a pleasure to be treated like like a good customer at this place of business. Great bunch of People work there.

Rainah Burgess

Found all sorts of rude comments on my work order from Wayne. Poor work ethic. Took 2 months to do a "simple fix". Car sat most of the time.

Michel Medig

Excellent salesman very helpful in selecting the right vehicle for yourself.

Nenet Ambrocio Mottram

Thanks so much for fixing our car ! If you want your vehicle service , always go with the pro..

VIrginia Spring

A big Thank You to the pros in service at Northstar GM!!

Shawna B

Bought a new truck today from Northstar GM everyone that we dealt with was truly great. I have been raving about the service we received- felt that we were well taken care of at every stage and appreciated as customers. We would not hesitate to recommend them to anyone.

Garry Grieve

Awesome service in always keeping you informed on what is going on with your vehicle.

Dallas Williams

Highly recommend for any of your vehicle needs!! there staff is great and they have great services.

Rae Biddlecombe

They did a service on my wifes car. I had checked the car over previous being a mechanic myself i told them my cab and air filter were good but they pulled them telling me they needed changing wrong . It was 2 days later my wife tried to get into the glove compartment and couldnt. The acces panel on the rear of yhe glove compartment was installed wrong preventing opening of compartment. Thanks ????

Karen Ukrainetz

Always great service. Very respectful and friendly staff.

DANIAL RICE

I have been going there for 20 years. Great place to buy and get service

DARRELL HOFFMAN

Jack Carter looks after his staff and clients

Cory Huscroft

The sales and finance folks where great to work with, very professional and We would highly recommend them to anybody looking to find the right vehicle to fit their needs.

Sydney Bevilacqua

Purchased my car from Northstar about two years ago, and have loved dealing with them since.

Larry MacDonald

I was disappointed with the up sale on filters , oil changes etc. I voice a concern of water coming thru my headliner and was calmly brushed off. My backup camera is totally useless. This is a gm problem that they should be doing a recall on. I’ve always been a General Motors supporter but truly feel quality is lacking which is forcing myself to other makes in the future.

Tanya Lewis

I went in for a oil change and some warranty work. They had everything completed very fast gave me a ride to work. Everyone that I came in contact with was friendly and professional and answered all of my questions.

Lynn Ledinghamn

Work well done on time.

Todd Gaspers

Excellent service department! Would recommend to anyone. Professional team start to finish.

Debra Waterer

Great service. The best in town. Very fast and our car is like new

Lynn

Lou bent over backwards for us and the 5 stars are for his customer service. He helped us get new tires for the truck. He wrote down any and all instructions we requested. However to the person who put the tires on gets one star. Can you not read and follow instructions?? Lou specifically wrote down that we wanted 60 PSI in the tires. You obviously did not read this or maybe you just don't care as you only put 40 PSI in the tires. We had requested the 60 PSI as we were hauling a heavy load. We assumed you would do as we requested and we would not have to check to make sure it was done. But this just tells us that we need to make sure to Che k that all our instructions are followed.

Bob Lozza

Great service on time very professional

david evans

Very friendly and went out of there way to give me agreat deal on a truck would recommend them to my friends or anyone looking to get into a new vehicle

Louis Getty

Mike Toth and the mechanic were great with and relieved stress over our vehicle.

Ted Topping

I had a very bad experience with the Service Mgr at the Jack Carter GM dealership in Fernie BC. While staying in Elkford with family, it took 10 days to fix my truck (even though all parts were available locally) mostly due to miscommunication and lack of updates to me.I was told it was safe to drive and would not cause further damage, but ended up burning out a NoX sensor due to a blown exhaust gasket. When I asked for a price break due to my extra time and travel, he became abusive and began swearing at me. He told me me to "go back to Ontario to get it fixed" and said they would put it back together and I could leave (dumped !). When I asked to speak to his boss, he laughed at me and said "I am the boss". This was a rare experience for me ! I always deal with GM service and have found them to be professional, courteous and efficient......very disappointed to have to go thru this so far from home

Jason Scannell

Got me in for a quick oil change. Was fast service but didn't bother to put a boot sheet down or a next service due sticker on.

jordan harrick

Excellent service, quicker than the time quoted, great place to stop for quick service.

Mary Kay Lutes

In town from Moyie Springs, Idaho and had alternator go out.......on a Saturday !! The guys in the service department were the BEST......had an alternator delivered from local parts store and put it in right away..........less than an hour wait time !!! I was impressed big time !! They were so accommodating and friendly and helpful.......they were lifesavers !! Couldn't ask for any better service !! They saved the day and will always be remembered with huge appreciation and gratitude !! I'd give you 100 stars !!!

Norman Holmes

Everybody is always friendly and helpful. Quick in scheduling repairs. Clean and efficient. 5 star service! Thanks, NH

Coby Fulton

Great place very friendly

Ryan Trelford

My vehicle had a breakdown near Cranbrook in late April 2021 and Northstar was the only dealership willing to help out. They took 3 days to make the repair (while I waited in a hotel) and finished up at 4:00 on the final day. I paid the $3,000+ bill and hit the highway. 2 hours later, the vehicle broke down again in Castlegar and another mechanic indicated to me the second repair was due to negligence on the part of Northstar. I contacted Northstar in regard to the second repair and have not heard back, two months and counting now. I would appreciate a follow up from their management.

Gary B

Great service as always. Was able to get my truck in and out on very short notice with all issues resolved.

Gary Prosser

Always very friendly and efficient.

Dave Hale

Great service from Jack Carter and the courtesy car from Budget was pretty fun to drive!

Randy Turk

Always exceptional service and detailed explanations as to why.

Jenni Currier

After a major MVA, Kyle and the staff at North Star GM made life easy looking for a replacement vehicle. Kyle listened and kept an eye out for the perfect deal that suited my needs. I can’t thank the Staff enough for their kindness and compassion for what they do. I would recommend this team to everyone! Thank you

Greg Place

Very efficient service and liked the building and atmosphere

Helmut Strauss

Great

Faisal Jammaz

I had originally bought my truck in Alberta a year ago and recently moved to Cranbrook. Northstar Gm have been great to deal with and have been giving me honest service since I moved here. The guys at the service desk have been so helpful . Even the mechanics are friendly. Thank you guys for the great Service.

Richard Hessler

I needed roadside assistance . They helped me within minutes and at the shop had me on my way within an hour. Very happy with the help they provided to me. Had a recall done always great service

Jason

Was good buying the truck. They forgot to do some things to the truck when I picked it up. Got the run around from them to get them done.

Rob Bohan

Always good to deal with friendly staff and never had a problem with the work done

Duncan Whitehead

Excellent service. I went in for an oil change and within 25 minutes it was done and I was on my way . You can't beat that.

Gary Heselton

Cannot speak highly enough about Service Manager Lu Williams. Out of town car with electrical problems. Northstar GM came through, fixed the problem and got me back in my car quickly. One of the best dealer experiences I have ever had. Thanks Northstar.

Dave Supina

The issue I had with my vehicle took a little while to get fixed. It was not a straight forward diagnose and fix, it was bit complicated. The service department was on it until it was fixed. Good job.

garry Bugg

The salesman was very helpful, respectful and did not pressure me he only provided info to help me decide on my purchase. He was very thorough in explaining all the features in the new car.

Bryson Palmer (Bry)

Great experience, they lost my tires after storing them for the winter. But it was a good thing cause they replaced them with mint condition tires of exact same brand and model. For no extra cost

andrew Last

Great service on warranty work on our GMC Sierra - service centre is well staffed.

Thắng Phạm

This dealership was awesome I got my truck into check out a check engine light. Tina the lady I spoke to on the phone was great and even got my truck to me a day early! I’ll always remember the Fernie gmc dealership they were so awesome

Robin Lavallee

Very poor service, this was the 4th time I brought my vehicle in for seasonal tire swap and oil change. I have 3 yrs free oil changes and a 3 year tire service plan which includes tire swap and storage. Every time I pick up my vehicle I am presented with a bill. I have to bring my service plan agreement in for proof every time and this last time I had left it in the car and had to go out and get it because the service desk employee didn’t believe me. Why wouldn’t this information be on my account, seems like a pretty easy solution. I haven’t had a new vehicle in years and found the experience so disappointing right from the start.

Gordon Delamont

Always great service here, the staff all very helpful

Nick Lippa

The service staff at Northstar GM was great to deal with they are both knowledgeable and friendly. Took time to explain about service being done and we quick in getting it done. Also sales staff is friendly and easy to talk to

Erwin estone52@hotmail.com

Always excellent service at Jack Carter Northstar CRESTON.

Brent ferster

I'm from out of town . Phoned ahead to make an appointment for any Oil change. I arrived at my scheduled time they were ready for me and I was in an out quick. Staff were very friendly and had fresh coffee made up for me while I waited . I would not hesitate to have my vehicle serviced there again . Thanks

Wes Graham

Ask for Lu, he always manages to get my truck in the shop when I call. Awesome service!

Wayne Klima

Great service here. Bring my gmc truck in once and awhile for a tuneup.

Kaye Jankovic

We got prompt and courteous service. Lou was excellent to deal with and did a great job of keeping us informed of the repairs required.

Josh Paulsen

Booked my vehicle in for an oil change didn’t find out until I got to the dealership they didn’t have the oil I needed in stock.

GORDON DELAMONT

Had a warning light went to North Star Chevrolet at 9 30 expected just to get an appointment but they fitted me in took care of the problem quickly. The front desk staff is great and service was well above my expectations.

Margaret Marra

fast, friendly service.

Mary Wilson

Always a great experience at Northstar Motors: Fast service and front counter staff take the time to explain in detail the service provided. Thanks

George Wake

I have always received good service at North Star and will continue to go there

Carlysle Bortolotti

Always great, prompt service. Customer service reps are always willing to take time to explain what they did and answer any questions you have.

Ariane Montgomery

Have been waiting over six months on warranty work for my car and everytime we check in we get told they are waiting on nuts for the parts, very frustrated with the wait.

Walter VanRietschoten

Went there unannounced with a loud squealing noise related to a left wheel. Quickly served and problem resolved. Amazing service!

Kevin Wilhelm

Great people great service.

mike a

Great to deal with on vehicle purchases

Danny Johnson

Great friendly service took vehicle in before appointment and had the job completed before the appointment time ! They always have done good work for me

Robert Sorensen

Everybody was very kind and professional the job I was having done was told it would take an hour and a half they had it done in about a half an hour the mechanic thank me the guy at the counter think me so I would recommend this place highly for everybody

bike trip

What an amazing experience. I went in for an oil change coming from out if town with no notice and no parts for a Mercedes. The entire service department and parts department made it happen the same day. Everybody went above and beyond. Was done before the promise time and the communication was amazing. No surprises just smiles. I highly reccomend this dealership locals and out of towners.. great job team. Super happy Shawn

MOUNTAIN MICKEY

Parts and service departments were Very helpful, as were other staff while I was waiting for a repair to be done.

bonnie gray

Very good service!

Cameron Staples

Came in for an issue on my truck while traveling, they had me out and back on the road in minutes. Service was fast and professional would highly recommend Northstar.

Kelsey Grindle

Very knowledgeable and efficient. They told me exactly what it would cost with no hidden fees. Brought my vehicle in on a Friday and they told me they needed to order a part and it would be in on Monday. I received a call Monday morning saying my car was ready.

Christine Graf

Great people great product!!!

todd fountain

The experience was great from start to finish.

Mike Cautley

Great facility with even better staff! Wouldn't service anywhere else.

Sheila Lowen

I had a positive experience with north star the guys there are excellent people there always helping me when I have a problem with my car I would recommend north star for sure!

oggy bq

Awesome guys Lou got everything ready and dealt with quick

Dave Olson

Great service, thanks.

George Strilaeff

The service department was very professional and courteous. They took my car in right on time and completed the service faster than I expected. They offered to drive me any where in town while I waited. I will be coming back for future services, and would highly recommend them to others.

Wes Raven

I’ve had good service there but this last time was for 2 recalls and oil change and I was told it would be 2-3 hours long which I’m fine with, but when I asked about a courtesy car to get around I was told they have none! And I was told courtesy cars are a thing of the past! I wasn’t happy about that especially coming from out of town, who wants to sit in a shop waiting 2-3 hours and actually I wasn’t even offered a ride anywhere either, so I guess for next time I’ll have to plan ahead as to how to get around but that is hard to do coming from out of town!!

Norma Heffel

Prompt, courteous and professional service +

Ramandeep Manchanda

Great experience and service

Peter Caws

Over the last twenty two years I have always received excellent service from everybody I have dealt with. The workmanship is of the highest standard and all the personnel are welcoming and are very knowledgeable. That's the reason that I keep coming back with my old 1994 3/4 ton. Peter.

Grant Markoski

Northstar Gm has done all of the service on my truck, always prompt to get my truck in and have done the work/service I have requested. I'm very satisfied and will continue with their service.

Karen Hick

Great, fast very friendly!

Fred Evans

Service was excellent .

Pat

Great salesman & great finance guy! Friendly, easy to deal with!

MsMelvin1971

Great service and great staff

B 1

Very professional and seamless.

Cody Sander

Took our new truck in for its first oil change that we also bought from north star cranbrook and the service was amazing and was very quick Really like the first come first serve no app needed will be bring our truck back here for all services and also ended up buying a set of take of tires and didn’t have to ask the service had them loaded up in the box after the oil change very happy with the service here

Deni Dahl

Wonderful atmosphere, incredible service 10/10 experience! Will be highly recommending Northstar to everyone I know!

Bill Pick

Broke down on trip from Penticton to Cranbrook. Stopped at North Star in Creston on Friday afternoon & they looked at it right away & determined I had a misfire in cylinder #4. Was able to get to Cranbrook and attended the dealership first thing Saturday morning. It was determined I had a major engine problem. They started working on it right away. Lu Williams in the service department kept me informed & was excellent to deal with. Even though it cost me about $7500 it was obvious the work was required. They had the repairs completed by Wednesday noon. Truck ran perfect on the trip back to Penticton. Thanks for handling everything so prompt & professionally - Five Stars to North Star

Leslie Smitna

Love my vehicle that we bought through Kyle Nielson.

Garrett and Yvonne Winkel

Great service from the guys at the service department

Jerrod Mckenzie

Great staff and great service.

Ed Lowe

My appointment was at 2:15 p.m. - I arrived and left my vehicle in the shop, and waited - and waited - and waited. Finally, the car had the other four tires mounted on the rims, and I was ready to go. It seems rather strange to me that it would take 10 minutes less than 2 hours to dismount four tires from rims, and install four winter tires on those rims - perhaps I am incorrect - does someone care to explain the length of time this job took? Have a great day. Ed

Frank Biddlecombe

Thisreveiw is for Ian Biddlecombe not Frank would you please change your records to Ian Biddlecombe and resubmit and i will fill in the survey accordingly thank you muchly

Ged Proctor

Purchased 2 Buicks Enclaves in past 3 years. Excellent to deal with. Good shop service.

P Whittingham

Thank you to the service department at Northstar for helping us out on short notice when we had a problem with our truck while on holidays. We were impressed by the personalized service and the dog-friendly waiting area as we were travelling with our young puppy. Sheena went above and beyond to ensure we were back on the road quickly to continue our travels.

Myrna Bailey

Fantastic service. Great staff

Dan & Leslie Szutiak

On time Very friendly and professional

Craig Larson

Completely satisfied, as usual. Thanks

Neil Kennedy

Had to get a wheel alignment on my 1994 GEO Tracker. I just had the entire front end replaced, everything so it required a camber kit. I was given a loaner vehicle so I could go home to have lunch as it was going to take a little longer to install the kit. once it was all complete drove home and it was the best the vehicle has handled in 4 years.

OLIVIA Curveon

The exceptional customer service a person gets from all departments

Steven Mitzimberg

Fast

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Body shop

DPG

Fit me in for an oil change while traveling. Great service.

James Bradford

Bought a new to me used duramax diesel. Knowing that it needed work i wanted to know it was being done by a trained diesel tech. Called service dept and Lu managed to get it in faster than I could have imagined. We were from out of town and he seemed to do everything in his power to make sure the large job would be able to be performed while we were in town so we could leave with our truck by insuring they had all the correct parts before starting the job. Even when I added some extra requests he made it happen. I left very impressed with the service and will definitely return.

Chris Hambruch

We had a great experience. It was no pressure and Terri really appreciated the fact that the salesman talk to both of us not just me as the mail. Overall we are very satisfied with our purchase. Unfortunately there is an issue with it today where the key fobs won’t communicate unless they are in the key fob cradle but that has nothing to do with our sales experience. It’s a Cadillac Problem.

DJ Twining

From the initial phone call throughout the entire experience we greatly appreciated the excellent way we were treated and the quick resolution with the issues with our vehicle. Thank you.

Shar Thompson

Quick friendly service

Leslie Batke

Always great work and friendly faces.

Floyde Spencer

Adrian and Lou did a great job getting our vehicle in on short notice. Called when the vehicle was finished early and I had a quote sent to email by the time I arrived home.

Koo Hart

Recently purchased a Chevy Colorado in Fernie. Brett (sales) did an excellent job over a few weeks answering all my many questions quickly and concisely. Jered (G.M.) was also extremely helpful during the actual sale and keeping me up to date as to truck arrival. I would not hesitate to recommend the dealership in Fernie. Thank you for all your help gents, I am very happy with the truck.

Mark Laforest

Immediate oil change service...excellent.

Fabian Olorenshaw

Thanks for the timely service. Best team in town at Northstar ! Thank you

Kelly Hunter

The dealer called and asked us if we were interested in upgrading. We had a meeting and told Ahmed that we don’t need a new truck. He made us an awesome deal that we couldn’t refuse. They are some pleasant and understanding, personal with us. Awesome job Ahmed and Dean.

Rick & Daphne Hammond

Kimberley truck service, short/sweet/fit me next morning for quick oil change -- as always exc. service. Big concern for me as a long time customer (purchased 2 new pickups this past late spring)-- no loaner cars. Just a headsup for now Rick & Daphne Hammond Kimberley

Jim Norton

Had a very good experience purchasing my new truck from Northstar. Got the truck I wanted at a good price with no pressure or surprises. Jim Barber kept me informed of the progress through the whole process and was very knowledgeable and helpful. Happy customer.

andrew faasse

The customer care at Jack Carter Elk Valley was great. We found a nice slightly used truck and worked out an affordable deal with the crew, and came to a solid agreement. -Thanks again guys!!!

Sooke District

Kyle Nilsson has been fantastic. Before receiving my vehicle, I had not met him personally because I live in Victoria, he haD been working with me over the phone and through email/ text messages for the past month. He diligently responded to all of my questions and concerns (often daily for my cars update status :)) and has gone far above and beyond what anyone would ever expect. Kyle has been nothing short of extremely professional and responsive. The car arrived last week and looks fantastic. Kyle has seamlessly organized some further modifications I have requested. I will be referring friends to him, and would highly recommend buyers to to purchase future vehicles from Northstar GM.

Kim Siray

Outstanding service with our sales rep Scott B, and Finance Guy Travis, Cranbrook Has outdone them self, Highly Recommend Scott B, to buy your next vehicle.. So So Happy...

Chris Naccarato

Excellent service from the service and parts department!!!

Joanne Brown

Great Customer service!

Heather Steel

Got my car serviced here , was very happy with my service from Luke.. he was very professional and took care of my problems...left car overnite was happy with results.Thanks Luke .Drove away feeling safe ????

John Smitna

Great service would recommend dealing with northstar

Cathy Johnson

Laura is the most efficient polite person I Know at the desk but unfortunately I had oil on my garage floor, maybe the tech should clean up their mess better when they spill oil all over the engine!

Patricia Mahon

Awesome experience. Prompt courteous service, on budget and even fixed 2 recalls that I was unaware of. Would recommend and will go back again.

Don Tegart

Prompt and courteous.

tom imeson

So far so good! Talked on the phone seem like a decent place

Len Gostick

I Brought my Sierra in for a reflash of my new installed transmission. The front service staff was great. The tech did the reflash and sent me on my way. I had trailers my truck to dealership, when I got home to unload the transmission would not engage. I hadn’t put enough fluid in. I would have thought a tech would have checked to see if transmission worked after the reflash.

ron featherling

they were easy to purchase from and since we purchased we have had some warranty issues which they have fixed in a fast and courteous manner. they are fabulous. will definitely look to buying there when he time is right, Note * just purchased our second vehicle from Dan and Travis. They make this experience so nice and easy. We will definitely be back !!!

Daniel Aylward

Great service!

Teresa Stepple

Squeezed me in on a Friday going into a long weekend and got me back on the road when other shops in the area had a 4 day wait. Courteous, friendly, and knowledgeable staff.

Steve LeNeveu

Brett Leslie, Sales Manager, at Jack Carter in Fernie was awesome to work with! Very happy with the service and love the new truck! Thanks Brett. Steve

Laurie Weber

I would just like to say a big thanks to all at North star GM. And a special THANKS to Adrienne!!! He was awesome, if anyone ever needs help with their vehicle he's the guy to see. I lost my keys in the Columbia river and was stranded in Invermere. He understood my situation and did his best to get me new keys and get me back on the road as soon as possible. I live in Edmonton so again thank you and I really appreciated his help and he also have me a deal on all parts and labour. Your all stars at North star GM in Cranbrook.

Jean

The service was great . Love the atmosphere form the staff in service department.

Joseph Pelletier

Very fast an efficient. Great people to deal with.

Stanley Androsoff

I had a recall on my 2016 GMC Sierra. It was updated programming for brakes vaccum system. I delt with Mike in service. My appointment was at 9am and they had my truck ready at 9:45. Very good fast efficient service. Great to have a local GM dealership out here in the East Kootenay's that provides good service.

John Durning

Top shelf all the way. Lou in service is great to deal with

Taylor Drake

amazing customer service! they update you on everything that’s happening or happened during the service of your vehicle. they’re super friendly, and always willing to make something work.

J & S Faucher

Service was fast and courteous Thank you

Crisanna MacLeod

I was a long time replying to a recall. Mike was great each time I rescheduled ( I live out of town) The recall did not fix the problem with my older Vibe. However I now have a diagnosis. Kudos especially to Jim. He went way, way above and beyond in his help and explanation of another glitch in my car. I suggest he be employee of the month. If I were to return to North Star, I would specifically ask for him. However for a 2006 Vibe, the shop rate of $145 an hour is not an amount I am willing to invest in the car. Though I will certainly speak of the great North Star service and be comfortable to refer others from my town to North Star and especially to Jim.

Christine davis

Lu Williams is my service advisor and he is more then knowledgeable and very friendly. I recommend him to everyone for their service needs.

Jim H

Good work. Had to do it twice as the new part was defective. Can't really blame them for that. Lived out of town and they still gave me a ride home.

Daryl Warner

Excellent friendly service.

McNuggetPopper

Got the right part I ordered but hard to deal with them over the phone and the don't ship you must pick up. A pain when only gm parts dealers 2 hours away

Bill Stalker

It was very good. Lou was very helpful and we got all done. Thanks Bill

Tristan Taylor

Exceptionally friendly and knowledgeable. Had a great experience here. They helped me purchase my vehicle lickety-split too! Would come back.

Lynda Pilipishen

We had to get towed into Northstar GM in Cranbrook BC with a starting problem. We had excellent customer care, excellent knowledgable friendly staff.Fixed the problem with Quality GM parts.they where very busy and still managed to work us in and on our way! Please forward this to GM. Thank you Jim Pilipishen

Nixon Traveller

We had an issue with the towing module in our 2018 Chev Colorado truck. Northstar GM were able to fit us in on a Saturday and found the truck had a wiring issue. Thanks for helping us out.

Jennifer Hirschfieldsdrt

The service team at NorthStar are always amazing. They have always done backflips (almost literally) to help in a fast, cost-effective, courteous manner. An amazing team, I cannot recommend them highly enough.

George Hanna

Excellent service and friendly staff! Ask for Curtis

Elizabeth Jones

Took my solstice in for an oil change and it was a great experience from the get go. Staff is wonderful,friendly and helpful . Will recommend to friends.

Mark McCauley

These guys are Pro all the way from the customer service, communication, speed of service, to the end bill. My parents were in from out of town when a breakdown occured. They went above and beyond to get them going and to make them comfortable while they waited for parts to arrive. 5 star well deserved. Would recommend to anyone.

Michael Sonntag

This recent visit was my first to this dealership. Their response and service was amazing. Frankly, I’m still talking about it with my friends. At no time ever have I been supported like this experience. Quick. Supportive. Helpful at every turn at every level. I look forward to my returning to this dealership for my vehicle needs for years to come. Cheers.

Beth OFee

We had a very positive experience. There was no pressure even though our salesman, Daniel knew we were on a short time-line. Everyone was informative and helpful.

Judy McKinney

I was completely satisfied with my last visit to Northstar. Service advisor was polite and informative, He provided transportation to my home and back. The service attendant left my vehicle exactly as it should have been. I have confidence in North Star.

Jay H

Awesome service was having some transmission problems on my Duramax on Aug long weekend towing a trailer from Calgary to Koocanusa. Phoned sat morning of the long weekend and talked to Mike in service and “ he says we only have one tech on but bring it in we will look at it. “. Couple hrs later all fixed. Thanks Mike and service tech( didn’t get his name)

Jeff Alaric

Great service every time we've gone here Travis and Dan went above and beyond to make our purchase yesterday an awesome experience

William Heath

We have bought 2 cars from Jack Carter Northstar GM Cranbrook in the past couple of months, both times, Scott Beatie has been an awesome sales guy to work with and has gone above and beyond to ensure we got exactly what we wanted. Travis in the finance department was great too, the whole car buying experience has been a pleasure from start to finish. If you are looking for a new vehicle, go in and see Scott, you won't be disappointed.

Robert Bremner

Lou was awesome gentleman food to work with North Star thanks

Donna McCracken

The staff is friendly and efficient. Service was done with a short wait time. Happy with the job done

Aurele Belland

Great job. Thank you

Brian Williams

We had the transmission replaced on our 2001 GMC Sierra 1500 at Northstar GM in October. We appreciated that they stuck to the quotation originally provided and the personal attention we received as out of town customers, when our truck broke down nearly 400 km from home. It appears that Kootenay Pass was just too much for our truck when pulling our 26 foot fifth wheel trailer, but it managed to hang in until we got to Cranbrook.

Jeff Weltz

Lu Williams and the crew at the service and parts desk has always provided excellent service

Ellie Walker

Very helpful.Took good care of me and my car.Even got a complimentary car wash!So nice this time of year

Shawn W. Cornthwaite

Well beyond the normal service, found out the prior service at a different dealership, had not done there due diligence and did not change the air filter, cabin filter, or changed the transfer case oil as per mileage and the maintenance schedule. Will be a returning customer.

Cameron Reghenas

Great Service and we feel very well taken care of! Thanks for all the help!

Bryan Matthews

Another great experience dealing with all the staff and puppies. Not only do they get things done fast for me but they go the extra mile for me every time. While you wait there is the best coffee machine in the world to make you a cup of just about anything you drink.

Mel Schmidt

Well it was late Saturday afternoon when our truck broke down pulling a fifth wheel 30 minutes outside Cranbrook. Jordan from Northstar stopped on the highway to see if he could help. As it turned out the truck was towed to the shop and the techs looked at it first thing Monday mourning. We had our truck back by 12:30 that day and continued our trip back to Edmonton. Thanks to the techs, front end staff and Jordan for the quick turnaround and excellent friendly service. Highly recommended.

Aaron Mccoll

Fast turn around friendly staff

Sherry Gilbertson

Thanks North Star as usual a great, easy and quick experience! You never fail to help out.

Sebastien Bordeleau

In for a quick lube, and got what I expected.

David Butt

I received a notice from GM for a warranty service for my Bolt. I contacted Northstar to confirm parts availability and plan a service visit. Once the part arrived, the service department scheduled an appointment at my convenience, on the following Monday. Upon arrival, I dropped my keys at the service desk and was on my way in a few minutes, with a promise of a call once the work was complete. Within the hour, I received the call. I arrived to find my car plugged in and charging, was provided the paperwork of the service, and was on my way again in short order. As a customer from out of town, I appreciated being able to choose my arrival time, and the work being completed in short order, so I could continue with my day’s activities. A second trip to Northstar for an issue unrelated to the first showed the same level of service as my first experience. Having heard tales of woe from other Bolt owners at other dealers, I’m exceptionally pleased with the top quality customer service I’ve received to date.

Landon Marchi

Great staff and service only dealership worth going to Kyle is awesome to deal with will be back.

Karli France

I had the best experience at Jack Carter Northstar GM!! The staff members are so friendly, easy to talk to with no pressure and they are able to answer any questions I had. They made me feel so comfortable while I made my decision and went …

john may

Drove from Radium to Cranbrook, BC having made a 9 am appointment to have a recall fixed on my Solstice. We were combining this vehicle service trip along with a medical appointment to eliminate the travel and cost associated with two separate trips. When we arrived I was told that the appointment I made was only good for the front end service people and did not include service work by the shop. When I told the service agent that we had another appointment in the city he could care less and would not give me a service commitment until I provided all of my pertinent details (address, telephone etc.). I told him that he first needed to let me know when my vehicle would be looked at so that I could determine if we would have time to complete our second appointment (medical). He refused......so I asked for my keys back and told him we were now going to use Chalet Chevrolet in Kimberley from now on. We had stopped using North Star a few years ago because of poor quality service.....we will never be back now. I would not recommend anyone use this dealership.

Nichole Fiset

Great service, great staff.

T Cole

Thanks to the service department at this Fernie GM dealer we were able to get back home in time Christmas. Thanks for the advice to call gm roadside assistance - which arranged for a required tow quickly They expedited the part needed and kept us up to date on progress even during a 30 cm snow day.

jason dawson

VERY AWSOME PLACE TO DEAL WITH . WENT OUT OF WAY TO HELP OUT

Shawn Ponte

Great service

kevin

Addressed my concern with my truck quickly and cheaply. Service staff polite, competent and efficient

Dale Corrigan

Serice was done quick and efficiently. All questions answered and I was on my way.

pierre bertrand

It was friendly and professional , the people at Northstar GM in Cranbrook a great crew . Thanks for looking after us Mike and the rest of the team . Mr&Mrs Bertrand

Steve Kamps

Excellent service and communication about the process

KERRY WARD

Your prices are too high compared to chalet G M $95. All in at chalet

Jeannie Vance

Recently purchased SUV at Northstar GM. Sales and Finance Services went above and beyond to get me into the vehicle of my choice. Could not have asked for more. I highly recommend the pleasant, welcoming atmosphere of North Star, together with their super, accommodating staff. You will leave with pleasant satisfaction and a first-rate vehicle. Jeannie

Vince Nimeck

1st day of holidays and we dropped a cylinder in Cranbrook. Went to Northstar GM in the morning and had a diagnosis within the hour. They had the parts in stock and got us back on our way by noon. Thanks to the Northstar team.

Mike Guay

It was a pleasure to do business with you guys, we were treated with respect and everyone was great to work with

Candice Culling

Amazing service! Got my vehicle in and fixed, the same day as my call! Thank you so much!! I appreciate you so much!

Daliborka Pejicic

Thank you. You are so nice and professional.

Scott Peters

Quick service, great advice and didn't up sell on things that didn't need to be done.

Todd Arnold

Fantastic service department. Efficient with excellent communication. Have dealt with many service departments in the past - will continue with this one moving forward. Solved an outstanding issue with my vehicle that other larger dealership service centres couldn’t - MOST GRATEFUL!!