Reviews of Denham Ford Ltd (Car Concessionaire)

Dionne Kowalchuk

Always a great experience to walk into Denham Ford! Professional, friendly sales and service teams, and the coffee is always on. We're on our 8th Edge, which is testimony to the product. This is our 6th Edge from Denham Ford, which is testimony to the service. You're truly a beacon in this town...keep it up!

Faron Black

I’d like to thank the service department for an outstanding job. The parts department is awesome getting what you need for your vehicle. I’m very happy with their performance and I would highly recommend the services here

Ryan Doehle

Denham Ford has been selling and servicing trucks for me for the last 5 years. The only thing better than their top notch sales team (especially Gord), is their awesome service department! I would not hesitate to recommend them to anyone.

S D

I couldn't be more happy with my experience at Denham Ford. Don, Shane and Blane all worked super hard to get me what I wanted, allowed me to test drive vehicles and so much more. They worked around my work schedule as much as waiting for me even after hours. I'm very grateful and love my truck!

Virginia Butler

Awesome! They worked extremely hard to get us into a vehicle we could afford. Customer satisfaction is #1 with them.

Oleg Teapchin

Very professional personal, large variety of options, very good deals on cars!

Chelsea Currie

I was treated like royalty and the staff are super outgoing and friendly. Had an amazing buying experience for my 1st vehicle. The staff is amazing and I recommend Denham Ford to anyone looking to buy a new or certified pre owned vehicle ????

Jackie Speta

Too expensive

J Anderson

A great team, very helpful and accommodating. I bought the car sight unseen from Saskatchewan and travelled out to get it. It was exactly as described and Gurdeesh & Ann were exceedingly helpful to an out of province buyer-Thanks! When I'm in the market next I'll definitely look at Denham-it was worth the trip.

Wenda Pepin

They always provide me with great service and a loaner vehicle. I'm glad I started going there!

Mary Johnston

Recently purchased our 3rd vehicle from Gord here at Denham and it was great! They helped us find the perfect vehicle for our family for a price we could afford!

Landon Elliott

I have always had a great experience at Denham. When purchasing my truck Rene and Gord were a pleasure to deal with. I was going on vacation the day after I was purchasing and they were able to expedite everything while giving me confidence I was getting the best price. I was able to leave with complete peace of mind knowing I was taken care of. After I purchased, the team at Denham have always been friendly both in the service department for scheduled maintenance and in the front while I wait. I would highly recommend purchasing a vehicle here.

Kelly McIver

Once again Denham Ford has out done themselves . Having Gord Wilken for a salesman showed his knowledge and dedication to ensuring the customer (in this case myself) was satisfied. Thank you Gord for your assistance in finding the vehicle I needed . Thanks Ann for your expertise! We will be back!

Emiilyann Perry

SERVICE manager could use some customer service training. Very unpleasant person to deal with.

Carter Nadain

Awesome business ! One of the most loyal and respectful businesses in town. There younger salesman Gurdeesh does an awesome job of getting you the best deals!!! And one of the most honest people I've met !

the indifference.

Good selection on used cars. They have the new Mustangs with an inline turbo that are very competitively priced.

Eric L Gunderson

Like folks and business so far.

Huw Davies

Great friendly service

Gary Whitehouse

I’ve been to a few lacklustre Ford Dealers in the past few years! Tisha (service) was one of the best advisors I’ve worked with, always a smile in her eyes even when I was asking some tough questions. Gurdeessh (better known as Dee) was the perfect gentleman and fit the sales roll perfectly. He listened, answered all questions I threw at him (and more) and made me very comfortable when it was my turn to drive. He assured me that I would be ok behind the wheel of the new 2021 Mustang Mach-E…boy was he right. I had a smile as big as a Cheshire Cat. Rene, you should be proud of the way your staff works so well together! Well done Gary

Stewart Minns

We were greeted by the service staff promptly by the service manager. They diagnosed the problem and corrected it very quickly. We also had the pleasure of meeting Mr. Denham owner of the Denham group, we had a very good experience.

Jason Greig

Shane Berry and all the staff down there have been excellent to deal with! My parents were looking for a specific vechile that they didn’t have on the lot at the time, but Shane and his team arranged to have the one my parents wanted brought in so they could get it!!!

Eric P

Good people who do thier best to help. I have had a couple of issues, but they have always made up for them.

Bud Rooke

I don't write a lot of reviews but feel it's important to express just how impressed I am with this dealership. From management to sales staff including service, I have had great experiences all around. This is my second new truck purchase from Denham. The first purchase in 2011 was great (no drama, I got a good deal and a good trade in value), and this purchase was even better. I can say for a fact that without the extra leg work of their new salesman John Smits, I never would have been able to arrange getting the truck I wanted. Also Rene and Brent both worked with me to arrange out of province paperwork and delivery, and on top gave me a great trade in value on my current truck. (going in I understood and agreed the trade amount was subject to change some due to market values, and when the new truck would come in 3+ months later that amount would have to be adjusted some). So even though the deal was committed to and they knew I was expecting to receive a lower trade in value at delivery, they offered the original trade in amount, no adjustment. That right there speaks volumes to their integrity, it is not just about profit with this dealership, the trust and relationships earned do matter and they get it, that is very rare in this industry and should be acknowledged. I will be back when the time comes, keep up the good work!

Paddy ODonnell

Great service

Jerm sa th

Good service! Parts and service is the best!

Ryan Berard

Denham Ford always goes over and above for me. I have bought 3 trucks and a car from them and the Sales and Service departments have always done a fantastic job. I will not go anywhere else when it comes time to buy my next vehicle.

Shelley BERREVOETS (Shelljo92)

My husband and I had the very good fortune to be helped by Glenn Tuson, Servicer Advisor. We are from out of town, Denham was booked solid, but he (Glenn) took the time to help us all the same. Thank you so very much for above and beyond professional service!

electronic hill billy

Making an update to my original post. Mike from Denham Ford did make a reply to my original post and ask me to give him a call.. it was more of a " look we are wanting to make things look like we are helping" I did call again hoping they had a change of mind , but no luck . Still we're not will to cover the cost of the window replacement. I ll make a BBC complaint and see if I can get any traction that way.. Its not about the money but about the principle. I am not happy with their service at all. The lady at the service desk was great and very helpful. But we had a few issues with our car that are still not resolved. I had a steering rack changed a few days before ay Am Ford in Trail, Bc on a 2015 ford flex . The new part failed the next day. That had nothing to do with Denham Ford , they put in the replacement part for us but charged almost double what it cost at Am Ford, they did refund me $240 but that was after I had pressure them . They replaced a tie rod that was missing a grease nipple with out asking and told me that the boot was torn, then said it had play in it. I know it did not as it had just been done by my mechanic in Rossland then sent to Am Ford for the install of the steering rack and wheel alignment. then it made clunky sounds when I picked it up, ( they had forgotten to tighten a sway bar link. To make it even better while the car was parked on their lot at the door to their service entrance which they also got on camera of someone shooting the window of our car with a pellet gun! But they said they would not cover it . Not happy at all !

Tianna Gates

Great dealership. Just bought a new car through them, Gord is the best!

Laurier Chabot

Great service wonderful care in all aspects!!!

Johnnatan Felipe

I love to work at Denham. The staff is very friendly and helpful.

CJ Hike

Have purchased 5 vehicles from Denham over the years and the experience is always outstanding, from sales right through to service. The staff are always friendly and eager to help with a very positive attitude. I always leave the business with a smile and feeling truely valued, which unfortunately in today's day and age is becoming a very rare thing. A high dedication to professionalism, customer service, no games and fair trade in values make Denham the only place to purchase a vehicle in Cranbrook. Oh yeah... Gord is the Man!

YYC RC Fabricationz

I broke down with a '15 F150 that went into limp mode. Showed up at Service at 9am w/o any notice. While very busy Glen in Service still made things work to get my truck in & repaired, getting me back on the road to continue my trip. Can't speak highly enough of all the staff but especially Glen at Denham Ford. Best service I've experienced in a long time, I highly recommend them, they do all they can to assist their customers

Bruce Pirie

Great service department

Brooke Sophia

Amazing and genuine service, would recommend to anyone. Ask for Shane Berry, he's the best!

Wayne Claydon

A very nice no hassle experience. Would not hesitate to recommend or buy another Ford from Simon at Denham...

Kootenay Granite Programming

I had warranty work done on my 2011 Ranger inside the transmission. Over multiple visits in the shop and many attempts to fix the issue which took over six months, they replaced the complete transmission. When I got the truck back, it was difficult to change gears to the point that I sometimes had to shut off the engine, put it in gear then start again. The warranty was just up and the dealer was unwilling to do anything to fix it. Makes a guy wonder if it took them so long to do anything so the warranty would be up. I could have put up with the slight noise it was making before it ever went into their shop. I have been driving standard vehicles for over 35 years and know what a proper shift should feel like. Denham Ford has let me down.

Gary

Ok service. Had to take the truck back in because they didn't torque a bolt

Jenn Campbell

We are so happy with our experience at Denham Ford! This is the 2nd vehicle we have purchased and everyone from the sales staff, to finance staff to service has been very helpful, knowledgeable and accommodating. Absolutely recommend as our go to Ford dealership.

Jarrett Weitzel

I had a great experience at Denham ford. They made getting my new Ranger super easy as well as all my accessories! I would highly recommend Gurdeesh or any of the other sales team members!

Willy Van rook

Excellent Sales and Service, if you want the full meal deal head down to Denham, you wont be disappointed!

Shelley Nicholls

Great Service! Bought a used vehicle here today and everyone was great. We feel we got a good deal. Very helpful and definitely not pushy.

Aaron S

Was in from out of town for the weekend, and while in Cranbrook, one of my cylinders started misfiring. I couldn't get the old ignition coil removed because the bolt was stripped. I called Denham Ford and talked with Mike in the service department. He was able to change the coil for me in the parking lot and got me back on the road.

Marie Raftery

Was very impressed by the professionalism of both Kesley and Shane and look forward to doing business with them

Cheryl Mcmahon

The staff there wouldn't give me the time of day so I purchased a brand new Chevy Cruze and have since then bought another new car and I'm enjoying my new Chevy Malibu thanks again to Chalet in Maryville. Heads up people ...when someone walks in and you are treated like you are someone special you tend to return again and again

Hamish A

Excellent service

A. Taylor

Awesome dealership! I've been to a few different ones and did not enjoy the experience near as much as I did here. Honest helpful and just overall awesome team to work with!

Kevin Harrison

I Just want to say that the sales and service at Denham ford is everything people say it is. we purchased a used vehicle from Kelly in Feb 2020 and the people all down the line from start to finish were outstanding in the way they treat you. We had an issue with the vehicle just after we purchased it and when i let them know about the issue the service department jumped on it and took care of it right away . We were very impressed and it has left a lasting impression with my wife and i . thanks again Denham ford you are tops in our books .

Jared Palmer

Purchased my 3rd vehicle from denham and always helpful ... felt good from when I walked in to when I drove away....great service team...5 stars all the way

B Eckert

Thank you so much, Mike! You fixed my Expedition and got me back on the road so fast. I really appreciate it. So many thumbs up!

Warren G

4 weeks for an oil change! Why did I even bother purchasing a pre paid maintenance packages!! Brutal. Guy comes home on days off and told 4 weeks for a services on a Ford that has a maintenance package.

Mike Hagen

Great sales team! If youre looking for a vehicle talk to Kelsey! She’s awesome! Super professional and really knows her stuff when it comes to your vehicle needs!!

Darryl Kaufman

Outstanding group of people!! The service we received was excellent right from start to finish. If they said they were going to do something they did and did it promptly. Gurdeesh was very professional and a down to earth guy. We would have no problems recommending Dunham Ford Cranbrook to family and friends.

Lucien Berthelot

still looking for the person who stole my sub and amp from my 6.0 that was sitting at Denham ford waiting to be worked on. the guys there won't even bother trying to find the security footage. will never be buying another ford from them and also going to be canceling my wife's application to get into her ford edge. don't go to these guys they just want your money. they don't care about there customers

Heather Young

Re: Parts Department Very knowledgeable, professional and friendly staff. Always willing to put in the extra effort to research, or help me troubleshoot to resolve my automotive issues and find a part or information for me. Russ has proven to have excellent management skills which show through his staffs competency. Always a pleasure as a customer at Denham Ford Parts Department. Thank you to Russ and his staff:)

Suk Dhasi

Great service from Gurdeesh.

Glen,Janice Smith

Gurdeesh was extremely helpful and knowledgeable on the product, would totally recommend as a salesperson if looking your looking to purchase a vehicle.

Steve Hamner

Friendly and helpful staff. Made my truck buying experience very comfortable with low stress.

Joel Roberts

I have purchased vehicles from other dealers in the past, but Denham Ford's customer service is definitely a cut above. I dealt directly with Kelsey and Brent and couldn't have been more pleased, with the friendly atmosphere and no pressure attitude made buying a vehicle fun again! Even after we ran into small hiccups with regards to aftermarket purchases, they were right there along with the parts and service department to ensure that I was happy with my truck and comfortable with the situation. My family drives mostly Denham products and will always do so, unmatched service! Thanks again!

Christine Graf

Amazing !

Danielle Cardozo

Great experiences working with Denham Ford.

Cherish Belcher

We are very happy with our experience and Denham Ford. Gurdeesh and his team went above and beyond in assisting us to find the perfect truck for our family. We are loving our new f150 and appreciate all of your time and help. Thanks again! Keep up the great work.

Aaron Hurley

Most impressed with sales and service.

Morgan Mitchell

great place, great people. love the atmosphere and everything is well done always professional

Julie Dodds

Terrible service department. Save yourself a headache and go elsewhere!

Tracy Beauregard

EXCELLENT SERVICE! Amazing staff at this location from sales staff (Shane Berry) to financing! They are honest, up front and only want happy and satisfied customers! They go the extra mile for sure.

Sue Rogers

WOW WHAT A GREAT PLACE TO TAKE YOUR VEHICLE, WE LEFT Canmore this morning seen that we had some oil on the ground got to CRANBROOK MY HUSBAND WENT OVER TO Ford walked into the service door told the gentlemen at the counter what was happening next thing you know he comes out of the back with a wrench and crawls under the truck the oil pan nut was not tight enough thank's Ford you made our day thanks again for your help

Steve Ebbern

Great service.

Willard Pearson

Found the visit to be great, lots of awesome vehicles to choose from.

Libby Stevely

I called to get our 2016 F150 looked at because the passenger door keeps flying open and is currently being held with a ratchet strap. The man I talked to didn't even try to fit our truck in. He said I can leave it with him for the entire week and hope it gets done...we have a toddler, I am pregnant and my partner works out of town so obviously we need our vehicle and for it to be safe for us to use. You would think you'd receive better service, especially after buying such an expensive vehicle.

Linda Hargreaves

Amazing Customer Service and enjoyed dealing with Shane Berry on some great deals.

tracie Schalla

I had the best experience at Denham Ford!! The staff members are so friendly, easy to talk to with no pressure and they are able to answer any questions I had. They made me feel so comfortable while I made my decision and went above and beyond to help me out with getting a vehicle that I wanted. I highly recommend going here to get a vehicle as they are the best in the business! What a great team! Thank you so much!

Elizabeth P

Empty gas tank and washer fluid. Sunroof doesn't work or the remote starts(assume low batteries on both fobs. Spent over 40 Gs. Its the small things also no refund on the PST charged when bought by Albertens. Look else where first! To you response, Strange that it was a tank of gas from Ford in cranbrook your location to the hotel beside 7/11 in cranbrook down the strip.. I also have the receipt and milage of filled the tank and it was not driven any further. Also beautuful weather didn't think anything of it assuming all fluids including fuel was full. No winderwasher fluid either, tons of bugs and no place to get any for 2.5 hours. Awesome! With the defective sunroof regardless of your inspection it does not work, it has never worked nor has the remote start. Why not offer to arrange ford up here to look and fix if it is defective or replace batteries. The other things are just douchy as far as I see it. Not arranging any way to fix it but drove 1,114 kms back and we will look at it.... Just felt its right to share my honest experience, I could add more in regards to insurmace and registration but I won't. Thank you for your attempts at doing absolutely nothing to help and also making it messy to insure and register in Alberta. You have my contact info if you would like to discuss legalities.

Mackenzie Pilger

Super great place to buy a truck! Super helpful, friendly and honest staff! Wouldn’t go anywhere else in town!

joel roberts

Thank you guys for making our latest purchase as smooth and easy as possible, a special thanks to Rene for running numbers on any scenario we asked, to Blaine for making it happen for us today on ultra short notice and to Kelsey for being patient and easy to deal with Including coming in on your day off to make sure we were looked after and had a great experience! Thanks everyone!!

Mason Dusome

Denham ford is always awesome! Friendly staff and great service, plus they host community fundraisers and events all the time!

Trevor Loren

Staff at Denham Ford were absolutely great with everything !!!! Thank-you Denham Ford for the amazing service !!!

Stacey Cunliffe

We purchased our new F-150 through Gurbeesh, and he was amazing to work with! Never felt pressured and all our questions were answered! It's a great atmosphere, and seems like a pretty good team to deal with.