Reviews of Westview Ford Sales Ltd (Car Concessionaire)

Brencis Upitis

Drive down from campbell river to get my truck serviced there! Very happy with their service

Erin Robertson

The best service & staff°°!!

Erin Palm

Great service, great selection of vehicles

Frank Mayhood

Ron and son were friendly and helpful as we test-drove the Mach-e, our first all electric vehicle. Still more looking and thinking ???? to do.

Shawn Ginn

Friendly and helpful sales staff. Answered all of my questions.

Patrick Guinan

great place to make a truck deal

Mik “Casper” G.

Awesome experience with Westview ford today. Out with the new. In with the older. Cheers.

Murrz Goldn

Westview Ford is excellent. The vehicles are very well detailed. The crew is thoughtful and provides professional care when dealing with financial problems. They took the time to make us feel like we belong there. Mark in particular is an absolute superhero.

Kristi Hansen

I've had 100% of my service work on my f150 done through this location over the last 7 years. They always help me out, but this week was on another level. Chelsea gets the assist while Sarah gets the goal! I didn't even have to stress about my emergency repair, they welcomed me in flustered and with short notice then delivered me, my teen boys, a newly rented baritone, and a leash-less puppy home, and then argued on my behalf for why my expensive repair should be covered by warranty... successfully! That's the difference, they treated my situation as if it was their own, dove into my service records, and assembled my case. THEN had my truck fully repaired and in perfect order an entire day EARLY. I love my truck and I love my service dept! THANK YOU,!! 10 ⭐️'s

Amanda Perrin

The BEST customer service I have ever received. Super friendly and helpful staff willing to do whatever it takes to make you a satisfied customer. The staff stayed past normal hours to help get everything finalized so I could drive away that night with my new vehicle. I will continue to recommend them to everyone, and continue to drive up to Westview Ford for all my service needs. Seth, Casey and Marc are the dream team!

D -

Well I didn't get the wonderful service. Needed bearings around my spindles replaced after having them done here 20,000 Km ago. Service manager ( he would not talk to me in person, had to go through the girl on the servise desk) would not honour a warranty claim because of time, not klms, was to long between. Wanted $975 to fix and said my disks were warped to. So I got a 2nd opinion at another garage. Yes spindle bearing need replacement but if Ford had put a collar on, it stops the issue from occurring again. So Ford did not advise me the first time that a collar would of prevented future occurrences. Also disks not warped, lots of life left. Got away with a $300 bill, and a new mechanic. Westview has lost my business. When I told my guys at the pub what happened, heard other stories about other occurrences. So get a 2nd opinion on any large $ jobs.

Tami Puglas

Very friendly staff. Always willing to help.

Michael Edward Malcolm

Great service department always take great care of the car and Sam and myself when in for service. Peter Britian is my go to guy for vehicles and in fact delivered my new Escape hybrid on the 8th of February...loving the new car!

Genevieve Robinson

Worst service on Vancouver Island.

David Strang

I love my ranger. Great service, truck is still in tip top shape

Roland Schoenke

Friendly staff, good sales service, good detail department.

Timothy Edgar

Great customer service from Rik, Debbie & Graham

Custom Charger

Great place and fantastic people. The service department is awesome.

Rohan Deshmukh

Very friendly people.

Ben Louie

Had a great experience with the Westview Ford service dept. Chahe got me setup and has always been friendly and straight forward. I appreciated the vacuum job they did as well!

Nicole P

We bought a new F-150 at Westview Ford and we are super happy with the customer service and staff at this dealership. Neil, Casey and the staff are great and go the extra mile to make you feel comfortable and happy all the way through the purchase process. I would highly recommend Westview Ford! We have had our truck serviced at the dealership a couple times already and everyone in the service department was friendly and helpful. Thank you again!

Ryan J.

Went in for service and it was fast and friendly.

N&C MINKING

I purchased a used 2008 Ford F250 from a different car lot about a month ago and even though it was running perfectly I was wondering if I should have a diagnostic done. I called Westview in Courtenay and spoke to Keith Davies the service manager. He said if there was no check engine light all was probably good but for my peace of mind I could bring it down to check. I went and Keith did it right away at no charge. There was no issues. I appreciated the fair and honest treatment! Thanks Keith.

MacMillan Heritage Homes

Went in looking for a new work truck. Ron was able to help me find what I needed and was friendly and attentive. Highly recommend going in to chat with Ron.

CRIS PAL

The worse dealer ever, it is amazing how the Manager tried to offer the lowest trade in value for a like-new vehicle but they do not want to lose a penny on their selling, they try to gain few thousands from the trade and few thousands Or more for the selling without any common sense! Dear Westview dealer , today it did not happen! And now you can write your automated answer! STAY AWAY from Westview Ford!!!!!

Liz Royer

My husband and myself were looking to find the right vehicle to use on road trips and also transport our running puppy dog. Thanks to Westview Ford Team and Liz Tribe for finding us the perfect fit, a Ford Escape! They made us feel part of their family and going back for service is always a breeze. They even have a great shuttle driver!

Sherri

Had an amazing experience purchasing a new car from Ron Middleton, he was very genuine and worked to give me a great deal, very professional and went above and beyond, thanks again Ron????

Melanie Cej

Like dealing with the staff here, very courteous and professional

Jamie Gilroyed

Great service at the parts counter. James is awesome to deal with. All the guys in parts are great. Never have a problem with them.????

Gerry Bishop

Nice staff. I made an appointment for my diesel. 2 weeks I wait for parts. After 2 weeks they called and said it would be another 2 weeks. Truck went in for $2700 iin repairs for a diesel leak. A few other repairs made as well. Picked up the truck and it still leaked diesel. Anothe 8 days for an appointment. Another $300 in repair. Just not happy about the truck going in and the original problem was not fixed. And the long time frame.

Rene Kivari

Great family business! They sold me my first car and made a ton of accommodations to make it as easy as possible. Thank you, Casey!

Aaron Milan

About a year ago I test drove a car there and then asked the salesman to find one in the color and trim level I wanted, then call me. Never received that phone call so I bought a car elsewhere. Last week I phoned the parts department to get a price on something for my car and the parts person said he would call me back shortly with a price, and surprise, surprise, no phone call back. Absolutely the worst customer service I've ever experienced at a car dealership. #FAIL

Doug Stirling

We love our new Escape Hybrid.

Liz Tribe

Excellent buying experience, they truly let me be in control of the buying process. Marc in the Finance Office was knowledgeable and thorough. He kept me informed throughout the entire process and helped me make informed decisions. I got the exact truck I wanted for numbers I was comfortable with.

Alex Clark

Outstanding customer experience and amazing service from salesman Ryan ????????????

Louis Pagliaro

Excellent service staff. Always knowledgeable and helpful!

Lee Luker

Great service and very knowledgeable staff at Westview Ford. Glad to have them as our service center.

Mike Mikkelsen

The parts guy here was super helpful!

Dale #3

Ive bought many vehicle from many dealers from alberta to b.c. and to date i have never seen a dealer ship that will bend over backward and will not only go the extra mile they will go a extra 100 miles to make sure you get what you want. They dont tell you what you want, THEY GET WHAT YOU WANT!! I cannot put into word how amazing this team is and i honestly wish i could put into word how amazing these guys are, ive never written a review before but Westview Ford deserves one.

--

Well I didn't get the wonderful service. Needed bearings around my spindles replaced after having them done here 20,000 Km ago. Service manager ( he would not talk to me in person, had to go through the girl on the servise desk) would not honour a warranty claim because of time, not klms, was to long between. Wanted $975 to fix and said my disks were warped to. So I got a 2nd opinion at another garage. Yes spindle bearing need replacement but if Ford had put a collar on, it stops the issue from occurring again. So Ford did not advise me the first time that a collar would of prevented future occurrences. Also disks not warped, lots of life left. Got away with a $300 bill, and a new mechanic. Westview has lost my business. When I told my guys at the pub what happened, heard other stories about other occurrences. So get a 2nd opinion on any large $ jobs.

DA Jagat

My son just bought a vehicle from Westview Ford. He being a first-time buyer, I assisted him in his search. Found out car dealership industry calls a guy like me a "Lot Lawyer" :-) We had left our requirements and budget with just about all dealers in the Valley. Westview Ford salesman Lorne found us the perfect vehicle. During the buying process, even when Lorne wasn't there, fellow salesmen Mike and Peter ensured all our issues were fully dealt with. Being someone who detests price negotiations, I was very pleasantly surprised with the simplicity and ease at which this deal was concluded. Mark, in the finance office, was superb providing great options and solid advice. Westview Ford's teamwork and genuine concern for customer satisfaction was very clearly evident. I will definitely see them when buying another vehicle.

Rick and Kelly

We've driven Ford's for over 10 years (we just moved to the island) and never have we gotten such great service at a Ford dealership like we do here! Thanks very much!

Cam Moyls

If you want a car buying experience from reputable and honest people you need to give Westview Ford your business. Marc in finance does a great job explaining everything and helping you get the vehicle you want at pricing you can afford.

Richard Manton

Phenomenal service, beautiful building, and great staff. If you decide to go here, go talk to Seth. He's an awesome guy, and he will find you exaclty what you need.

Conor MacLoclen

I started going here when my favourite salesman from the Ford in Campbell River left for Dodge. My gf leased a car here and they were very helpful. I go here mainly for service and parts and they have been quite good so far. Although, I do believe that with all car dealerships, the more you keep doing business with them, the more likely you will end up hating them, ie. You're always waiting for them to screw you over so you can be mad. They haven't done that yet. Side note: they quickly detail your car for free on every service. Super awesome.

Mike

Great place to buy a Ford. Excellent customer service. Great service centre. You'll be treated right.

Drew C

Had them replace a battery on my car while traveling up island. it was a quick replacement and we were on our way in no time!

Vernon Brewster

EV charger J 1772

Willy Brown

Excellent service. They could use a new building though.

Elizabeth Royer

Friendly and efficient. I always feel safe knowing the service department at Westview Ford has done a great service inspection of my Ford Escape.

Brandi Jeune

Bought a custom order item for my vehicle - excellent service and speedy delivery time. I would recommend to others!

Doug Chinnery

I had to take our fire department F150 in because the power steering module died. When setting up the appointment I found the counter staff very pleasant and easy to deal with. The work was completed after a three business day delay due to parts availability. It's hard to blame them for that but here are a few things where they need to up their game: 1) I never received a written quote and was given a verbal estimate of about $1800. The actual bill was just shy of $2200. Apparently the verbal estimate didn't include diagnosis, tax or shop supplies. 20% is not the end of the world, but still a bit bush league. 2) The truck came back to me not washed. What auto service organization in this day and age doesn't wash customer's vehicles after doing $2200 worth of work on them? My wife took out 15 year of Toyota in to the Toyota dealer to get the windshield wipers changed and they washed and vacuumed the vehicle. This is one of those things that is so easy to do and it makes Westview stand out when they don't take that step. I'll consider returning to them for Ford specific issues, but I can't see using them for other issues. They're not a bad organization, but they do charge a premium price and I'm struggling to see the premium service.

Steven Royer

I purchased my brand new ford truck 150, in courtenay. Liz Tribe and Peter Britain got me pre approved before I went looking. Peter Britain found my exact truck that I needed for my new landscaping business. They were very professional in helping in my process. The last time I purchased a new truck was 20 years ago. Liz and Peter made my experience very special. I will recommend my family, friends and any one who ask where to purchase a truck. The West View Ford is the best! Thank you West View Ford! Steven Royer

Liam GamesGD

My Dad got a sweet car from there it was a Ford F3 50

Andrea Orlaw

As an aboriginal business owner I was discriminated against by one member of the sales team. Ford won’t respond so I assume it’s a systemic issue within the organization Ford claims to be.

Nadyne Moldowan

From booking to getting the problem rare vehicle in, the service was far over and above expectation. Friendly on the phone and in person, and willing to work with us on an 'invisible' and very hard to identify problem. Thank you so much Kieth, Chelsey, Mohammed, and to the faces with no names that were involved!!!!!!

Karen Forshner

Helpful

Heather Gatland

great . Couldn't ask for better.

Medix Holdings LTD

Extremely unethical general manager Casey. Knowingly increasing pricing used and dangerous vehicles beyond value to rip off clients.

Dr. Patrick Johnson

I have consistently had wonderful and attentive service from the sales department as well as from the service and parts departments. Keep up the great work folks!

Rain Esplen

I bought a used vehicle through Westview. They had an Insurance Rep there and ready before I even arrived. My vehicle was clean and safety checked. The staff were wonderful and very helpful. I would definately purchase from this dealership again. Rain

Jasmine Kivari

Bought our first car here. The service was amazing, friendly and Casey Van Ierland made the purchasing process painless and easy.

Don Pardiac

I've purchased two trucks from them. Like them so much I took my Mom there to buy her new car. They're terrific. Great staff. M. and Chester are the best! Great Parts and service department too. Won't hesitate to buy from them again!

Lonnie Tkach

On Fri, Sep 25 I went online to find Westview Ford, because I had an issue my local mechanic said required the proprietary attention of a Ford Dealership. I had trouble finding the phone number of the service department, and it seemed that the website would only direct me to automated features. I booked a service appointment for 9:30 am on Mon, Sep 28. I just showed up for my appointment, and the girl at the service desk said she couldn't find me in their schedule. I asked what that meant, and she told me I would have to book for another day. She said the front office didn't email the appointment to her department (throwing her colleagues under the bus). She didn't make any effort to see what they could do for me or find out what my service needs were - it may have only taken them 15-minutes to fix the situation with their diagnostic tools, as my mechanic had already identified the electrical issue. The way it was handled really turned me off - unacceptable! Oct 8, 2020 follow up: By Mon, Oct 5 I still hadn't heard back from the Service Manager at Westview Ford. I called Steve Marshall Ford in Campbell River at around 11am and by 1:30pm they had me in one of their service bays - less than an hour later I was on my way. As of today, Oct 8 I still have not heard anything back from the Service Manager at Westview Ford.

Mik “Casper” G.

Awesome experience with Westview ford today. Out with the new. In with the older. Cheers.

Nick Bowman

I had a great experience dealing with Liz Tribe and Corey Nickerson. They were very knowledgable and helful in assisting me select the parts I needed. The parts were ordered and delivered in record time and they were able to get me the best price around! I would absolutely recommend Westview Ford to my friends and family.

Sarita Serafini

Always a great experience!! Special thanks to Marc Gagnon for answering all my questions in regards of our two vehicles and helping in any way and every way possible, thank you Marc!

R Newport

2017 Ford F-150 purchased Jan 2018 Bob Crookall was phenomenal and amazing during the entire transaction. All the staff was eager to help, they teamed up and made sure I was driving away happy. You guys rock!

Debbie Gustafson

i called and inquired about trading in my 2017 f-150 on a new f-350 after no return call i called a different ford dealer withing 24 hrs he returned my call with a potential deal. I ended up purchasing my new truck as well as a new escape for the wife.

Marc Archambault

Terrible service department. Does work not requested and then doesn't offer customer credit. 85 minutes for an oil change with an appointment. Find another dealer.

Dan F

My daughter and I extremely happy with the service at westveiw ford had winter tires installed on her car best price in town thank you all so much stay safe cheers

Drake Barnes

I had a great experience in the service department, they were able to fit me in as my vehicle was towed in. The vehicle was fixed the same day. Thank you Westview Ford, I will be telling all my friends about your great service

Andy Harvie

Bought my first truck from this dealership in 1979 when it was Comox valley ford have bought many more now just purchased my last new truck 2016 Ford F-150 great people service department very friendly .Love that I was allowed to test drive my truck on my own no salesman no pressure,look forward to having the service done at your dealership.

Koko K

Had a great experience from westview ford. Chahe took the time to help me understand what needed to be done and would not go anywhere else. Thanks again. Will recommend to others.

Tom Kirn

Had a great experience with Debbie in the service department getting my oil change yesterday! The process was hassle free, she took time to explain the details of the inspection and my car even came back washed! Pleased with the level of service and I will be back for my next oil change!

Landry Hrushowy

I purchased my first truck, a 2021 F150 XLT and couldn't be happier. I had a great experience with the staff at West View Ford. Never did I feel uncomfortable or pressured to make a decision. They were easy to work with, honest, genuine and answered all my questions with complete transparency. Exceeded my expectations. Thanks Casey, Ron and Marc!

Michael Souter

Took my 2008 ford expedition into shop there last Wed to get my brakes look at. Needed new brakes all around and couple other problems. Also asked to have a oil change done too. Took two days for parts to come. Service told me my truck would be fixed as soon as possible. Told by Fri afternoon then told sat. Called sat then was told mon by lunch, had 3 hours left on truck and asked again to make sure oil change would get done and was told yes.I understand shops are busy but when you have a costumers vechile there and then can fix because shop is to busy. The customer service there was not good. I have had my vechile there before for service. After this visit I will never take my vechile there again. It not like a had a small bill. When you spend almost 3000.00 on your vechile in a shop you would think you would get good service. Too top it off they forgot about the oil change. Never been so mad and disappointed in a shop before.... For a shop that is about costumer service, the only response I got was message for the owner on there the web site. He said someone would be in contact with me to talk about my experience with there shop. I guess they really don't want my business back or hear about it. Not one phone call from dealership.....

Penny Hill

Rob, the Service Manager, helped us out. Without an appointment, being from out of town, he fixed our truck and did everything humanly possible to get our truck back on the road so we could continue our day. He even got us a shuttle service to a restaurant for lunch while we waited and had it come to pick us up. I think we'll be going to Courtenay to buy our next vehicle. Thank you Rob and Westview Ford.

Lisa Cunningham

This has been our dealership of choice for our last 4 vehicles. The parts dept, particularly Rik and Vince have always been able to get any needed parts for our truck's quickly, if it wasn't in stock. The staff in the service dept have been very helpful and professional over the years, with appointments and advizing of up coming service. All work was done quickly and very well.

Rob Dumonceau

Great drop off and pick up service!

laurie Parkin

Good service

Alan Lanyon

As a very long time Ford owner and long time Westview customer I have always had great service from the Service Dept. Very accommodating and friendly counter staff ..always on time etc. Of the very rare occasions over the years when my trucks have needed repairs they were always completed on time and done right the first time!!

Paul Kime

I reached out to a few local dealerships to find my wife her dream truck. I know the business and I was taken back by how poor the service and attitude was at some places! I’m so happy I reached out to Westview Ford!! This place is completely honest and their attitude and atmosphere is outstanding. Their responses were tight and timely, their trade value was fair and the service was top shelf. Every dealer should strive to be at the level of this place, professional, warm and honest! My sales guy Ryan, sales manager Dan and business manager Marc are amazing people and my wife and I couldn’t have had a better experience!!

baileybob19

A long time friend and true professional, Marc Andre Gagnon is always there with advice on financing, notifications of great deals and general honest advice about vehicles and the automotive industry. Would recommend him and the team to anyone interested in purchasing, leasing or trading a vehicle. Just don’t ask him to stop a hockey puck 10 out of 10 times. ????????

Thomas Dance

Very unimpressed with the lack of organization and efficiency in the service department, stood around for a total of 7 hours (two separate days) To have an internal computer code looked at, only to find myself getting billed with nothing being fixed.

Leo Simmons

Not a great experience. After booking the appointment four weeks earlier and providing a VIN number so that parts could be ordered to fulfill a safety recall, I arrived to be told that the parts were not available and may not be for up to a year! This was later revised to ten weeks(!)when I collected the vehicle. I was charged $160 for the privilege of having a faulty starter diagnosed - a diagnosis I struggle trust given the symptoms of the problem. No repair had been possible, largely due to the fact that a replacement part was in Edmonton, several hundred km away. To cap it all off, the car key was mislaid because someone assumed I was leaving the car overnight (this had never been suggested) and as a result the courtesy car wash did not take place. In short: a waste of gas, time and a ferry fare. I will not be using their service dept again unless there is no alternative.

Christopher Smith

From the salesmen(Sean) to the detail division(Thomas, James, Will), the process was professional and with a friendly non aggressive approach. Casey supported and guided his team effectively. Right out of the gate my first journey took me to Calgary for business. My F350 drove like a Cadillac and I was able to travel 1,100KM on one tank of Diesel and it laughed at the Rockie Mountains. Westview Ford has my appreciation. Thank you, you have earned my continued business.

Julie Keumbehdjian

Great service on our vehicle from Chahe and his team.

Henry Albrecht

Just completed our first visit to the service department today. Have to say that Debbie was awesome accommodating our visit and throughly explained all the details and time frame involved. Huge thank you to Neil, Casey, Peter, and Sean Kiley for a fantastic sales experience and now an excellent service experience. Please let all your customers know about Ford’s pre-paid maintenance plan it rocks! Oil change today, tire rotation, new wiper blades and no cost to us! Henry & Michelle Albrecht

Sandra Irving

All the people I met today were friendly outgoing and smart about their products. Enjoyed a test drive in a 2019 Edge!

Dave Walsh

Took my 2016 F-150 there for 80,000 KM Ford recommended service as part of my FMPP which I paid for when I purchased the truck in Cochrane, AB. After only about 45 minutes, I received a call saying it was ready. Pretty quick. After taking it back to my hotel, I looked over the service receipt and noticed it didn't mention anything about rotating the tires. So I went back and was told that "we only do it if we feel it's necessary". Maybe I have it wrong, but I thought rotating the tires was a preventative measure. I also had to get them to top up the tires, as it wasn't done. The next day I thought I would just decide to check the oil and didn't look like clean oil I had seen after previous oil changes. Hmmm. What really disappointed me was when I checked the air filter. It was so dirty it looked like it hadn't been changed for quite a while. Extremely dissatisfied. Not much I can really do as I live in Alberta.

Dave Walsh

Took my 2016 F-150 there for 80,000 KM Ford recommended service as part of my FMPP which I paid for when I purchased the truck in Cochrane, AB. After only about 45 minutes, I received a call saying it was ready. Pretty quick. After taking it back to my hotel, I looked over the service receipt and noticed it didn't mention anything about rotating the tires. So I went back and was told that "we only do it if we feel it's necessary". Maybe I have it wrong, but I thought rotating the tires was a preventative measure. I also had to get them to top up the tires, as it wasn't done. The next day I thought I would just decide to check the oil and didn't look like clean oil I had seen after previous oil changes. Hmmm. What really disappointed me was when I checked the air filter. It was so dirty it looked like it hadn't been changed for quite a while. Extremely dissatisfied. Not much I can really do as I live in Alberta.

Michael L.

This is a great place to purchase or service your vehicle. The people genuinely care about their customers and go out of their way to help you. It is much more than just a friendly experience. They go out of their way to make it easy to business with them. It's a great family run business.

Paolo Rosso

Westview Ford , best staff ever I would like to thank you Sean. Neil and Marc to help me and make happen with my new 2019 Ford Edge the best SUV ever .if I could would give you 100 ???? thanks again and again

Simmers Onwheels

Bought two trucks here, and every service also. Low pressure, but helpful in sales, very reasonable services, loyalty program, service rides, great dealer and I love the f150 too!

Cat

The service department, in my opinion, has steadily gone downhill in the last few years. There has been a huge turnover of personnel many times and it's not for the better. Twice they've tried to upsell me on things I didnt need and didn't catch the things I did. However, the ladies at the front reception in sales and the sales staff are awesome. So yes I'd buy a vehicle from them, especially Casey he goes beyond to keep you a happy customer. But their service department needs to be more on the ball with fixing the actual problem and stop upselling the things that don't need fixing or pushing Ford parts when there are comparable, sometimes better parts out there.

Nerissa Rayfuse

Chris was awesome...they are a great bunch to do business with! And I love my new truck!

Val Moore

Friendly, efficient service appointment. My vehicle was ready sooner than quoted and I was called to pickup early. Covid-19 protocall all in place, safety for everyone!

Chris Godfrey

great customer service and staff! Thanks Westview!

Roger Barrette

Great service, friendly personel

Lyla McCarthy

I have bought a number of cars over the years but yesterday I had the best experience ever at a car lot.. A great team of men and women on staff all of who made this car purchase quick, easy and enjoyable ! Our salesman , Ron Middleton was very professional, friendly and made us feel welcome from the moment we met him ! He listened to what I wanted and within minutes after I returned from test drive had a deal ready for our decision. He and Dan O’Kane (sales manager) gave me a great deal and then the rest of their team ( Marc with all the warranty info and paperwork and Pete who helped me with the bells and whistles of the car ) had me ready to drive away within an hour. Thank you all and I love my new Ford Edge !!

antonio pinheiro

They treated me with respect, and got the job done in record time.

Kye Kendall

Westview Ford makes for an exceptional experience. Marc from finance was incredibly helpful and I would recommend his expertise to anyone.

Roderick Verchere

I hope that was a 10. It was agreat pleasure dealing with Debbie Harrison she is very knowledgable and certainly knows how to make a customer feel good. Thank you

lloyd rae

Like the place very helpful staff go out of their way to help you

Jens Onneken

The folks here in the parts department are fantastic. Friendly and always keen on getting you what you need to keep your truck well maintained.

Dylan Taylor

Staff provided EXCELLENT service, very helpful, and found the exact vehicle I needed! Highly recommend to anyone looking for a new vehicle!

Dan O'kane

My wife and I recently bought our new F 150 at Westview Ford. We found the atmosphere light, the energy positive and had the best purchase experience to date. The sales guy was very engaged and committed and the Managers were very easy to deal with. All in all, was the easiest and funnest new truck experience we could ask for

Ryan H

They got the job done but you have to fight with them for any warranty related work. And watch out for extra charges on your invoice. The techs do seem quite experienced and knowledgeable, and I was happy with all the repairs that were done. But, after experiencing much better customer service at a competing dealer, I would hesitate to recommend this dealership.

Patrick C

This dealer is pretty awful for service. They misdiagnosed a suspension problem and I paid hundreds of dollars for parts that weren’t required and didn’t fix anything. When I brought it up they insisted it was my fault and the parts I installed had the same fault as the old parts I replaced. Their diagnosis defied reasonable logic and basic principles of troubleshooting. The “expert” that looked at the car while I was back there with him was confused and had no idea what was going on. I never got my money back and got the issue fixed by Andy’s shop for 50$. Parts and service are overpriced (like most dealer) and they never let me talk to anyone higher than the shift manager and blamed me for the problems. EDIT AFTER OWNER’S REPLY: I never insinuated parts or installation were provided by the dealer and I fully understand the fact that the parts I replaced myself are not the dealer’s problem. However after it didn’t fix the issue they kept my car overnight for extra diagnosis (which cost me hundreds in labour) to come up with the exact same answer even though the “faulty part” had just been replaced (by me) with a brand new one. I went for a second opinion at another shop who pin pointed the issue to a bushing. I went back to Ford with that information but they kept insisting on their initial diagnosis (which is when I went in the back and the mechanic was confused about what the problem was supposed to be). The other shop then successfully fixed the issue by replacing the bushing. I went back to Ford essentially asking to get compensated for the labour I paid for the second diagnosis but was told there was nothing that could be done. Sticking to the same erroneous answer after being proven wrong twice... I still don’t understand what they were thinking. Never went back after that.

Cheryl Steidel

Not the best Ford experience ive ever had. Not sure how to explain having 3 screwups and 3 times coming back just to get window visors on my truck. At least at home in grande prairie, if something screwed up, theyd at least go the extra mile and comp you something

Bill George

Westview Ford is fabulous. No pressure sales and friendly environment. Ryan was a pleasure to deal with.

Jeffrey Jeffrey

This dealership doesn't honor their warranty. I bought a brand new Mustang from here and the engine went in it within a couple years. It was under 60,000 km and had always been taken in for tuneups and oil changes. They immediately turned me away and wouldn't replace the engine or offer me anything of any sort. The employees working at this ford dealership were civil, respectable, and kind. It is the owner of this ford dealership that was rude and just a plain jerk.

Island Cpap

The service department went above on a recent repair for us. Thanks

Mocktor Flo

Corey from Westview Ford went above and beyond to assisting me in tracking down a difficult to find part. He did a great deal of investigation that included emails and phone calls and even pictures of the part and eventually found the part needed. Corey kept to his word and returned my calls very quickly. I would not hesitate in going to this dealership again as it was a great experience.

Kelly Tompkins

Very poor service

Ashley Smeltzer

Westview Ford is such a great local dealership! I am a young female who doesn't know much about vehicles and when I went in to find out some more information on a used truck, the sales girl Liz was so helpful and made me feel really comfortable! All the staff were really friendly and the receptionist was such a sweet lady :) would definitely reccomend to my friends and family! Thanks again to the Westview Ford family!

Matt Tierney

I would like to share a bad experience that I recently had at the Westview Ford dealership in Courtenay, BC. The following review is my opinion. Based on my experience, I would avoid this dealership and I would strongly recommend taking your business elsewhere. I am not a person who frequently reviews businesses and I think this is my first ever negative review of a business, but I felt it was necessary to perhaps prevent a similar experience from happening to someone else. I feel that the dealership was difficult to work with on my issue, did not stand by their work, and did not make the situation right for the customer. We were on vacation about 25 hours from home when our truck broke down close to this dealership. The vehicle was a 2003 Ford diesel 6.0 and it showed symptoms of a leak from one or more places in the high pressure oil system. The symptoms of this issue are a weak no-start when the truck is hot (not enough oil pressure due to the leak(s) in the high pressure oil system combined with the hot oil temp), but it would start ok when cold. I spoke with the service advisor and mechanic and told them to do whatever was needed to fix the issue as we were a long way from home. I recall being told by the mechanic something along the lines that he had developed his own shortcut way of diagnosing issues in the high pressure oil system which sounded like a non standard method. He also told me during a different conversation that he had not replaced the particular part being serviced in the high pressure oil system on this particular motor version for a long time. I didn’t think much of that at the time as I just expected that whatever issues there were in the high pressure oil system would be fixed. We picked up the vehicle after a week in the shop and we were told the issue was fixed. The bill was a little bit over $3000. After picking up the truck from the dealership that day, my wife and I noticed that the truck still didn’t quite sound right while it was being started, but we were under the assumption that it was fixed. It sounded similar to how it sounded before we had it repaired. The next day the truck broke down with the exact same symptoms as before it was repaired. We were about 400 miles from the dealership and it broke down in the middle of nowhere in Washington state. It was a very bad situation to say the least. It is my understanding that sometimes these trucks shut off while driving with a high pressure oil leak, so this also could have been a safety issue for us as we were towing a 30 foot travel trailer with an anti sway system activated. We found a way to get the vehicle to another dealership and eventually found alternate transportation back to Colorado. We had to leave the truck in Washington for repairs. The Washington state dealership diagnosed it as a high pressure oil system problem and the quote was ~$2000. I expected that the Westview Ford dealership would stand by their work and cover all of the additional repair expenses, but they only offered to pay for a small percentage. Looking back on it, I strongly believe that something wasn’t right with the truck when we picked it up from Westview Ford and I don’t think they ever tried to understand that and did not attempt to make the situation right for the customer. So we were left with another expensive repair bill on the same high pressure oil system and the expense of having to get the truck shipped back to Colorado. And to make a bad situation even worse, the Westview Ford dealership was unwilling to cover all of the expenses of the additional repair and it felt like they didn’t really care about us as a customer. I understand vehicle repairs are not always perfect, but I think when a situation like this happens that as a business you are obligated to take care of the customer and make the situation right. $5000 is a lot of money for us. I felt that the customer service by Westview Ford was very disappointing and that they were only looking out for their own best interests. Sincerely, Matt Tierney

Chris Dame

Bought my 2nd truck from west view ford the service was excellent and I get all my service Work done there Chahe and his team are first class would highly recommend buying your next vehicle here

Sandy Heyman

Service is slipping

paul burton

Purchase a new truck from Sean Kiley what a great experience, excellent staff and WOW Sean even got me $1000 extra discount for COSTCO!!!... my new F150 is undoubtedly the best truck in the market

Jenn Gnus

Recently brought in my 04' Escape during our cold snap as I had no heat to defrost my windshield. The service department went beyond my expectations by not only fixing the thermostat, but investigated even further as there was a blockage in my fan as well. The front end staff kept me in the loop the whole time, and my Escape came back fully vacuumed and not to mention - with heat! Thanks so much to Debbie, Rob, Jaime and Chahe for amazing customer service!

Bill Young

Stopped in very late on a Friday afternoon to have an issue dealt with that turned out to be very minor. Not only did service take the time to address my issue, but handled the minor repair quickly, putting my mind at ease and sending a very happy customer on his way. All at no charge. Second time I've had minor issues dealt with by Westview and can't be happier how I've been treated. It's just how they operate, customer first.

Cameron M

My wife and I bought a new F-150 and have nothing but positive things to say about Westview Ford. Marc Gagnon was exceptionally helpful and deserves to be recognized for his contributions above and beyond the scope of his job.

Beth Luchies

I've taken my vehicle for service and maintenance at Westview Ford for a few years. Chahe and the team are awesome! They are honest, helpful, and great to deal with. They have taken such great care of me and my vehicle. Purchasing my Focus from Peter was great too. He was really supportive and even came in on his day off to get me on the road!

Marc Rinfret

Highly recommend. Very friendly staff, nice selection and very helpful all around. Even brought my car by a few times to use their charger and they were more than accommodating. Pleasure to work with and will definitely use again!!

Sandy Rogers

Service center a bit below average

al dcourci

Excellent caring service...

t blitzwolf

I've never liked dealing with car dealerships until now. Everyone at Westview Ford was so wonderful. I was going through a very hard time with life at the time and one of the employees there went above and beyond for me and I'm so very grateful. I had my dog with me who is very sensitive to my anxiety and doesn't always like people coming near me when I'm highly stressed but he was so happy and relaxed there and just loved everyone. That is saying a LOT let me tell you! There is an atmosphere of genuine kindness throughout Westview Ford. Highly recommend them! Also, special shout out to Casey. I didn't know that a dealership could have anyone as cool and nice as he is working for them :D

Dee Collings

Poor communication

Kevin Cunningham

Buying a vehicle should always be easy to do. I have had five vehicles thru this sales team and dealership over the years. I have found them to be knowledgeable and attentive to my needs, even bringing in vehicles not on site. The sales team has always been helpful and fair, in getting me a quality vehicle at what, I , feel is a very good price. I also appreciate that the Dealership, its Parts Dept, and Service Dept have been top notch, both in outward appearances, and in correcting the very few and minor problems, that have occurred over the years.

Rebecca Watkin

My sales experience was THE BEST, and I love my ESCAPE. My experience in dealing with the service department has been very disappointing. They never answer the phone, they don't call back when I leave my number as a message and they do not offer a lot of appointment times when I eventually get in touch. They took double the time they estimated when I was last there. I wish I had known this before I purchased my car there...

Alan Buckham

A phone call this morning 3/12/2016 to Westview Service Dept with problem of screw penetrating tire (winter) and leak. Can it be looked at this AM? "Yes" bring it in. We will also put your summers on while your here and leave the winter tire for repair" Now that is Service !!. Sarrah ,who was looking after the Servicing was absolutely a Gem. Her cheerful attitude on the phone, at the desk and her professionalism ensuring all was taken care of. While waiting (less than an hour) I spoke with Vince in parts-the same attitude-courteous and pleasant. This is a great place to do business -and the coffee was good too. Thank you for making my day Sarrah and staff at Westview Ford. The truck is happy too.

Tony Nicol

Went there to get replacement wipers for a Ford Escape. I received prompt and friendly service from the Parts Dept, and the wipers fitted for me.

Sarah Olmstead

Absolutely amazing service! Graham always listens to what's going on with my F150, and Brian S. takes care of it flawlessly. I went in with a barely audible "rattle" that sounded like it was in my door; with his keen attention to detail, Brian was able to locate the source and eliminate the noise. A couple weeks later I brought our non-Ford truck in after the other dealership DIDN'T fix it, and told me there was nothing wrong (under warranty). Brian went for a drive with me, put the truck on the hoist, and not only found the problem, he fixed it! He also showed me where there were other concerns that I should have been made aware of. I know I can turn to the people of Westview Ford to keep me and my vehicles safe and sound with their always honest work and dedication to their customers.

Shawn Tennant

These guys helped me out with a key fob cluster f, recovered my keyless code that the "dealership" where I purchased was unable to, they were incredibly kind and made me really regret not going to them to buy my flex. However when I am in the market for a new whip I will be returning . They have my immediate and future business for sure. Clean facilities, great coffee, and colouring books for the kiddo. Staff was incredible from the front line to.the service people nothing but nice things to say.

Cassie Sample

Bob, Casey and Peter are amazing people to deal with. Best experience I’ve ever had while buying a vehicle ! Highly recommend.

Gilles L Gagnon

So glad I took the extended warranty it is so worth it!