Reviews of Courtenay Mazda (Car Concessionaire)

Jamie Davidson

My first new car purchase was with Courtenay Mazda in 2005 and have since been a regular customer for scheduled service and maintenance. I recently bought a 2019 Mazda 3 at Courtenay Mazda knowing I would receive that same high level of care and professionalism. This time, Barry Davis was my Sales Representative. Barry’s relaxed and easy manner made the entire process enjoyable and pressure-free. He had ready answers to my many questions and was always prompt and courteous. All my interactions with staff were very positive; most notably, Corey, Chantelle, Chad, Karissa, Kyle, Rebekah, Curtis, Heather and the shop technicians who worked to prepare my car in time for delivery. There is a dedicated team at Courtenay Mazda. It's no wonder they receive so many customer service awards. A sincere thank you to all.

Joe Hawes

We went in to look at a specific used vehicle that we saw online. The salesperson said they needed our address/email/phone number in order to take a test drive, which we questioned and reluctantly gave requesting we not be contacted. Soon after I received a sales call on my voicemail which I did not respond to, the second time they called I was very blunt saying I was not interested in receiving sales calls. I strongly object to companies squeezing out contact details under false pretences and contacting them without, or against their consent.

Seaveyors Marine Services Ltd.

See Mel Horler at courtenay Mazda. She's great.

Jahnavi Ravela

Binas , sales associate did a great job. he did not give any pressure to buy the vehicle but explained about it.

J.E.C

Customer service and mechanics are the best in the valley. I have 2 dodge products and go there everytime! Great people

Susan Woznow

Up until the minute we walked into Courtney Mazda my husband wanted to replace our 2004 Lexus RX30 with another Lexus. I wasn't convinced that retirement to a small BC coastal community warranted another luxury vehicle. Gaye Williams had been referred to us by friends and she was fantastic. She was knowledgeable, courteous and helpful throughout the entire process. After test driving the CX-5 and CX-3 we decided that the CX-5 Grand Touring with Tech package made the most sense for us. The price was what we had expected to pay and the purchase was straightforward. If the customer service continues to be as good as the initial purchase this will be a comparable experience to the type of customer service that we have experienced with Lexus and Mercedes Benz in the past. The entire experience was positive and effortless.

Serena Jones

Amazing!! Deff worth the visit!! I didnt think I'd get into a good vehicle but I LOVE MY NEW HYUNDAI!!!!

Eldon Cherrett

Really good customer service. Mazda Mike treats me like an old friend.

Dennis Purdon

We went to Courtenay Mazda looking for a used Mazda and ended up finding the model we wanted privately. What we did find was an absolutely fantastic sales person in Binas Kottappurath. Never in my life have I felt bad about not buying a car from a salesperson. Binas was kind, patient, honest, forthright and businesslike. It was clear he wanted to sell a car, but was never pushy and kept the focus on our requirements and feedback. He explored all our options and if not for a severe lack of inventory due to the pandemic, we would have been happy to purchase from him. We learned a great deal about what Mazda offering worked best for us and if Binas is a barometer of the level of service at Courtenay Mazda, we will be happy to service our new-to-us Mazda there! Thanks again Binas.

Heather Allison

Best service of any car dealership I've ever been to. Prompt, friendly, and honest. And quality work, of course. I recommend this dealership to everyone, and I will definitely buy my next car from them (not for at least 10 years, since my car is pretty new and made to last).

Lou Bean

There really good at making your think your getting a well taken care of car . 6 months after I bought my suv from them thermostat went , water pump went , all in all let’s just say I’m replacing my headgaskets now . Not exactly what I was expecting to have to do a to a vechile I’ve only had 6 months . Don’t really do to much to help you figure out the problems even while under warranty . Stay away from Corey , He couldn’t be bothered to do the job he’s paid to do . Good luck buying your new car.

Dave Tynes

Very knowledgeable professional with an outstanding attitude

Nydia Sepulveda

Thank you Mike for all your help and attention to get all of our questions answered and into our awesome vehicle! Thank you for accommodating our schedule, even after hours, your prompt response and also for making the whole process so professional and seamless! This is our 5th vehicle bought across Canada and by far, this has been the most pleasant experience buying a vehicle ever! You guys set the bar high for other dealers and I would not hesitate to recommend Courtenay Mazda to family and friends, and specifically, Mike to help anyone that is looking to purchase a vehicle :) Thanks Mike and Courtenay Mazda for outstanding service!

Nick Ranger

I recently just purchased a vehicle from Courtenay Mazda. This was my first time purchasing a vehicle from a dealership. Not knowing what to expect, I was worried that I would be placed in a high pressure, no options situation. The opposite was true once I arrived. I was helped out by Binas, who with a big smile and calm attitude, showed me all the features and benefits of the vehicle(s) I was interested in. When needing time to process my options, there was no resistance. I also appreciate the help and knowledge from Logan, who explained my situation and options clearly. In the end, I left with a car that makes me smile (quite a bit). I think the quote I was given over the phone sums up my experience well, "It's not like that here" . Thanks Guys!

Josh Racho

Customer bathroom was absolutely disgusting with toilet paper and dirt all over the floors, toilet not cleaned in days. Sales people looked like they had been wearing the same dress clothes for days on end. Coffee area was a mess, no coffee available, mini fridge full of half used sauces. Little more professional appearance from employees and hiring someone to clean the place would be nice. There seems to be a real lack of pride in the cleanliness of this location. It should be spotless on a Saturday morning at opening time. Sadly would not come back for any maintenance here.

Giovanny Naim Rojas Salgado

Courtenay Mazda was a great experience, Mike is very detail oriented, knowledgeable and very helpful with the purchase of my car.

D -

Went to buy a Ferrari. They just sell Japanese. So I went for a beer.

Ed Brooks

My experience at Courtenay Mazda was a positive one. I tried a few different cars and after purchasing one, I decided on another. Binas was professional and very helpful in my decision

Stephanie Hall

We were very happy with the service we received at Courtenay Mazda. Our daughter is happy with her purchase and we're happy she is driving a safer vehicle. Aaron was great to deal with - knowledgeable, attentive without being pushy, and followed through on everything he offered to help us with. I would definitely recommend him to friends and family.

Lynette Rogers

Kourntenay was very helpful and informative

Jessica Donily

Binas was really pleasant to work with when we had to replace my much beloved car with a "newer" used to car. I went from a 2002 to a 2014. Binas communicated with us in advance about the cars we were interested in, listened closely to all our feedback about our test drives, and helped us quickly get me in my 'new to me' car. We're really happy with our experience - we chatted with multiple staff there during the morning and everyone was helpful and friendly. Will be back the next time we need to upgrade! :-)

Judy Morrison

I found the service department not very friendly. For starters, they think old people are deaf; for seconds they are not that helpful. Both my husband and I mentioned, at different times, that we had trouble closing the rear hatch door. We were both told there was no problem; just slam a little harder....this to a person who is 5'2" and has issues reaching the handle anyway. A flat tire was another problem....but you don't need the details. Anyway, I found the service lacking.

Glen Gorringe

We did not intend on purchasing a new vehicle. We actually went to enquire as to "how to break a lease" (which I will never, ever , do again! ((Huge Rip Off)) However, our lease was through the westcoast motor group on the lower mainland. And since we live on the island we were fulfilling our agreement for servicing at Courtenay Mazda. What a GREAT Bunch of proffesionals!!! They helped us out of the lease through absorbing the lease Buyout into the purchase and trade in value on a new car. How often will you see an Assistant Sales Manager Take off his suit Jacket and roll up his sleaves to personally detail the car because their detailer went home sick that day? Mr. Mike Milne and all the team there went way above and beyond that day to ensure we had a great experience, and to do everything possible to help us out. You guys are truly proffessionals.... Thank You!

ken b

I had a great experience with this dealership and would highly recommend them. They were quick and reasonable. Never felt rushed or ignored and when it comes time to trade up I will be going back.

Julie Kwan

Binas was so professional and helped make my buying experience easy. He and the staff at Courtenay Mazda genuinely had my interest and took the time with me to ensure I got what I wanted. If I could give more than 5 stars, I would. I would highly recommend Binas to everyone!!!

Adam Chalmers

Mike did a great job love the car. Thanks mike

Traci Towe

Was looking at buying a car in April and gave permission for a credit check. The deal wasn't going to work and told them so. They asked if I would be interested in a different car from them and I said no. I hadn't spoken to anyone since. Then in June I receive a phone call from a sales person as well as a finance person. I ignored both as I wasn't interested. I then received a text from Logan ("finance specialist") asking if I was still interested in buying a car from them and that they have some great deals. I ignored that text as well. However, later on that evening I received an alert from Equifax stating that a credit inquiry had been made from the dealership. I never gave permission for them to do a credit check - and hadn't spoke to anyone in two months. At that point, I texted Logan back and said I am not looking to purchase a vehicle and asked him why he would run a credit check on me when I haven't spoken to anyone at the dealership in over two months; I didn't authorize him to do a credit inquiry. He tried to say there was miscommunication - bs. How can there be when it's been over two months with no contact. He was dismissive and rude and said "I was just trying to help out". I informed him he was missing the point as I never authorized him to do it, and he should know that every inquiry on your credit affects your credit score. Based on his behaviour and dismissive response, I informed him that when I am looking to buy another vehicle it will not be through this dealership. His response was no response. The next day I contacted the dealership directly to speak to management and discuss my concerns. I never received a response. Called again, left another message - still no response. It has been 5 days and no one has contacted me. I just got off the phone with Equifax and filed a dispute. Pretty shady business practices on behalf of Logan in the first instance, followed by management for not returning my call or addressing my concerns. Equifax can now deal with them.

Nako Lives

These guys have been conning and disappointing me for 5 years. I foolishly keep giving them the benefit of the doubt. I want so much to believe them but it is always lies. From the sale of a hugely overpriced brand new vehicle sold through manipulation and heavy pressure tactics, to servicing mess ups, to flat out lies about wanting our vehicle as trade in and wasting hours of our time, to not giving an inch on a used vehicle only to drop the price to within our offer a week later, these guys aren't here to help you, they pressure you and fleece you for all you're worth. Don't trust them, don't degrade yourself by giving them your business. They are dishonest, despite being very "charming". I think I've finally learned my lesson. No more Courtenay Mazda.

Georgina Knipe

A long story but in short, not helpful at all with my Mazda cause I did not buy it there. Charge lots for minor service, do not follow up in a timely manner, not helpful. Last visit I wanted to buy a used truck. They would not offer me much on trade in for my Mazda and said I need to pay for an inspection on compression. Made an excuse about compression not being quite good enough. When I needed advise on my Mazda stalling and how to fix they would not tell me anything and insisted I tow it in about 15 miles. I ended up buying a truck from Cowichan Valley Autos (they are always a pleasure to deal with) and I see the used truck I wanted at the Mazda Courtenay is still sitting there on the lot. I am happy with my new truck from CVA.

Scott Standidge

Nice place. Friendly staff

Tara Jordan

I was in to Courtenay Mazda recently, and it had to be the best dealership service I've ever received. Binaz was a super great guy to talk to, not pushy and had all of the information I was looking for. The best part was, how he handled me not going through with buying a car. After thinking about the uncertainty of the times, I realized it wasn't the right time for me. He was nice right through to the end. I know I'll be back when it's the right time.

John Joseph

Happy with the experience. One of the best car dealers in town . Staffs are also good and helpful .

Scott Van Achte

Below is my original review. I am updating my review out of fairness to this dealership. Since having this problem several years ago, the dealership is now under new ownership. Also, the parts person we had a problem with has also since left. I am rating a 3/5 stars for now, as I do not have any experiences with this dealership since the incident. I have however, ordered some parts recently since lifting my personal boycott. If my experience is a good one this time around I will increase my rating once again. ---------------------------------------------------------------------------------------------------------- Rear shock replaced twice under warranty. Blew AGAIN 14 months after it was replaced and about 9 months after vehicle warranty ended. They would NOT replace it again. NO warranty on this part? Also, parts guy said no aftermarket shocks existed. Said he would give me 25% off parts & labour to replace both rear ones again. Bill would be $300+. Canadian tire has aftermarket Monroe shocks with a LIFETIME warranty for $211. Parts guy lied full out saying these parts didn't exist. We called and spoke to the owner. He said he would look into it and call us back. We never heard from him again. Bad customer service for sure. I will NOT take my car there again.

Chris Wells

Thank you for replacing those missing airbox bolts and putting a crimp on that ground. 5 stars you get!

Fawas Haris.

Had a great experience and Binas was a pleasure to deal with. Very knowledgeable and great to deal with. I would definitely recommend.

Jocelyn Sutherland

Binas was very helpful providing information about the cars we were interested in. We had an extremely positive experience communicating with him- he was responsive and not pushy, which we really appreciated. Highly recommend Binas and the Courtenay Mazda Dealership! Much better experience than at the Nanaimo dealership- worth the drive for high quality customer service.

Laura Grandmont

Such a fantastic experience! Super relaxed, no pressure, very friendly & helpful staff. Special thanks to Mike and Logan for getting me into the perfect ride. I'm so glad I found Courtenay Mazda, and can't wait for my next vehicle.

Jonathan Lam

Great dealership. Highly recommended. They have great price and very helpful people working there. Barry and Binas were extraordinary salesman and helped made the vehicle purchase process a lot easier. Only con is the location. I had to travel from Victoria.

Kimberly Webber

Aaron was an excellent salesman and when I let him know what I was looking for, he did not try to sell me something that I didn't want. He was understanding of my situation and went above and beyond to make sure that my grandmother, my mother and I were all comfortable while we waited to buy the vehicle.

Leslie Lippay

If you want a stress free car buying experience go to Courtenay Mazda I went in 8 months ago and after 20 years of continuously being denied loans the staff at Mazda got me into a nice Vehicle and I have just traded up last week into a newer model. From the lady at the customer service desk which i can not remember her name to the sales team and the finance department they greet you with a smile and work with you. No pushy sales tactics friendly staff and a real all around great experience. Barry The Bear will work hard to find what your looking for. Logan and Chantel are the people to talk with for getting you financed even for people with credit issues they will work hard to get a deal done.

Gerry Bishop

Won't phone back. Lied

Griffin Pesklevits

I’m very impressed with the customer service, kindness and knowledge of the Courtenay Mazda staff and especially Mike Milne, who answered all my questions promptly and clearly. I haven’t bought a car quite yet, but when I do, it will be with Mike!

Chubb Rock

Great service. Friendly no pressure sales.

John Neelin

So impressed with the level of service and customer care that Mike Milne and the team showed me at Courtenay Mazda. This is a family owned business that clearly takes pride in what they do, and they really went above and beyond to make sure that I was satisfied. I have purchased new Mazda vehicles before, but my trip up to Courtenay Mazda this time was for a pre-owned vehicle. Mike and his team made the drive worth it. They had meticulously prepared my vehicle and the price was outstanding. Thanks Mike, I’m very happy to spread the word about your business!

norene wells

Same as Hyundai dealership. Super service and music that's actually painful to listen to while you're talkin big dollars.

Mitchel Weiser

Excellent customer service and experience

Dan Lehr

Service check up and washed my car. Perfect.

Donna Mae Frawley

I just yesterday drove off in my shiny new CX3 and cannot begin to say how much I enjoyed the process. Both Gaye (who helped me in my first test drive) and Chantelle (who capably walked me through the purchasing process) were so pleasant and patient with my questions and made very sure that I was comfortable with the technology that is new to me. Corey, Chad and Chantelle seemed to actually enjoy my excitement about my new car and that made my joy even greater. After much research, I had chosen the Mazda brand but I also had very carefully chosen the dealership that felt right for me, too. I am looking forward to a long and positive relationship with Courtenay Mazda.

Ben Norman

Aaron was very knowledgeable and walked me through every step of the process. He made what could have been a stressful purchase into an exciting one for me. I highly recommend Aaron!! Will buy from Again.

Abhijith tv

Great car buying experience with Binaz ! He was very well informed, patient and not overbearing at all. The rest of the staff was also very helpful and made the process very simple. I would definitely recommend Binaz from Courtenay mazda. He is very helpful for finding cars according to my budget. I bought volvo S60 from Courtney mazda. positive car buying experience. Thank you Binaz and team courtenay Mazda

Kori rose

we had great and friendly service and got rides to the bank and from the ferry as we came from Powell river they pretty much did everything for us made it super easy and made sure we got a great car and the whole team did a really good job especially our sales person Keir Hamilton and the manager and finance worker helped us make a big change fro the better.

Forbidden Creations Co

We recently sent in an online inquiring about getting a new work SUV, and the rep that responded right away was super efficient and knowledgeable! I definitely recommend Patrick Howes! He was so helpful, although the perfect car isn’t there for us yet, he promised to keep an eye out for us and keep up updated! He was a great pleasure to deal with thus far!

Alex Averback

Great service! Fit me in last minute and even vacuumed the inside of my very dirty car. Will be back.

jeannine maranchuk

Awesome staff. Thanks Karissa, JT & Chad. Recommended your company to all.

henry verdenhalven

got the wife a new 2016 mazda cx5 gaye and dave were great too deal with love the vehicle had a senior moment a week later the boys in the service dept showed me my oversight felt like a horses behind .looking forward to dealing with them all in the future years.good job courtenay mazda.

Annalisa Jose

I am from the mainland and my fiancee works at the military base there in Comox. He was driving by and saw the 2011 Mazda Mazdaspeed3 sitting in their lot as we were on the phone together (hands free, of course :)). The following day he went to take a look at it and dealt with Mike Milne. After his initial once over and test driving, I called Mike later in the day and asked him a billion questions as I was on the mainland. He was very very helpful and answered most of the questions I threw at him. The ones he didn't know the answer to at the time he followed up with me afterwards! It was great dealing with Mike and it was all over the phone. Everything was handled before the end of the day and I had pretty much bought myself a car. Then I finally met him and Chad (who was an awesome financial guru) when I came over a few days later to make the car mine and drive it happily back to the mainland the same day! Their mobile insurance broker, Charlene, was great as well!

Alex Ortwein

Very happy with the buying experience here. All of the staff we worked with were pleasant and helpful. They were fair in negotiations and we're very happy with the final deal. We bought a used Subaru from Mike Milne, he had the car all ready for a test drive when we arrived after calling earlier that day. He didn't try to up-sell or sway us in any way, very refreshing. He made sure we were completely happy with the vehicle before we signed for it, even offering to repair an issue we found after a test drive. The service department was great also, very communicative about repair timelines. I would buy again from them with confidence.

Jean

I had an awesome experience with Cap at Courtenay Mazda. He was knowledgeable and made the experience comfortable and easy going. I highly recommend visiting Courtenay Mazda for your vehicle needs!

Ryan Galt

Wheel damage while changing over tires. Dealership (stealership) refuses to accept responsibility or do anything to make it right.

Comox Life

Binas was very helpful and informative. He answered all questions and made my car shopping easy!

Jane Denham

Over the years I've enjoyed very professional, prompt, and friendly service. From the front reception, service dept., and the drivers, they have been more than helpful and very knowledgeable. A big thank you to Brett, he recently went above and beyond finding a creative solution. An appreciative display of customer service. I'll be back!

Nicholas Blackburn

Wendell is a fantastic salesman who made my experience at Courtenay Mazda very enjoyable. He was very efficient in finding cars that suited both my lifestyle and were within my price range. I really appreciated his expertise and knowledge of the vehicles that he showed me. I am 100% satisfied and happy with my entire experience and I would highly recommend both Courtenay Mazda and Wendell for anyone looking to purchase a new vehicle.

Breana Morgan

I've dealt with this dealership from a customer service, and community supporter perspective and in both respects, they've been great to deal with. Gaye has been professional, efficient, and a pleasure to work with!

Keith Nicol

We sold our Mazda several months ago but still get annoying phone calls and text messages from Mazda telling us our car is overdue for servicing. We have contacted the front desk about this and they said it would stop but it hasn't. If I could give no stars I would.

Dan Strickland

Binas Kottapurath was outstandingly knowledgeable, courteous, and helpful in explaining the features of the CX-30 to me, and did so without being at all pushy or applying pressure on me to make a hasty decision. An excellent ambassador for Mazda and the Courtenay dealership.

Jocelyn Kinnear

Always a positive experience. Much love to the front desk lady--you rock!

mohak patel

Check out with @Mike Milne ????

Heather M Clark

They were very helpful in finding just the right used vehicle for me. I didn't feel pressured and they really listened to my needs and wants. I love my new ride!

Doug Childs

Awesome helpful staff and mechanics, guy came out and helped me with with power steering belt tensioner, i needed a bolt that fell off, they gave me a bolt, we put on belt and got it all working. Cheers

Basil Ahmed

Binas was fantastic to deal with. I highly recommend buying your Mazda from Courtenay Mazda. Visited another dealership and didn’t get the same treatment. I am a first time buyer of Mazda and can say that it was a wonderful experience and I’m so happy with my Mazda 3...Love it

Andrew Smith

I travelled up to Courtenay Mazda from Parksville after seeing a 2010 Ford Explorer advertised on their website. As a long time former manager in several car dealerships, I was interested to see if this dealership would meet my rather high expectations and, once I had Chantelle working with me, things went very smoothly and met those expectations. Chantelle is friendly, knowledgeable and very easy to deal with. General Manager Corey Sawchuk and Finance Manager Chad Johnston were also very professional and a pleasure to work with on my vehicle purchase. If you're in the market for a new or used vehicle I urge you to contact Chantelle to assist you. Highly recommended!

Michael Milne at Courtenay Mazda (Mazda Mike)

You can't buy happiness but you can buy cars and that's kind of the same thing

Miguel Payette

Mel at Courtenay Mazda was excellent to work with, she was the right combination of working hard for you without too much pressure. Warm, friendly nature and genuine

brayand rodriguez mora

Great help buy a car

Nitha Nasrin

This October I enquired about a vehicle with Binas and I could not be more satisfied. He was extremely helpful, very informative & friendly and I never felt any type of pressure as you normally do walking into an unfamiliar sales environment. I would definitely recommend this dealer, and Binas to all of my family & associates.

christine s grooms

Went in to have my brake fixed. Car was in the shop 3 times for the same problem. The first time I was told it was a caliper issue. The second time I was told the mechanic inserted a broken caliper. The third time I was told that my auxilary brake broke down between the 2nd and 3rd time in the shop. This is not the case , as it broke down 6years ago.and I have an invoice from mazda to prove it. I was quoted $4000 to fix a problem , which had nothing to do with the brake problem I came in for. In addition I was given a european check up for 600 plus dollars which I did not ask for. It was simply done. Mazda has $2000 of mine and I still do not have a brake. My head is spinning how boldly I was lied to.

Barrie Doubleday

Second vehicle from Courtenay Mazda and Mike. We see no reason to shop elsewhere. From sales to service it is consistently top notch. Always professional, always cheery, always willing to go the extra bit to ensure we are happy. BTW the vehicles aren't to shabby either! lol, For us it is like family...that's how comfortable we feel. Even our daughter is a customer. Trust in the product and trust in staff makes every trip into Courtenay Mazda a great experience. Yes, they take your money but so does everyone. They, just do it with class. Mike is probably the most knowledgeable sales rep (in our view) on this Island so why would we want to visit another dealer?

Marko Yolo

Professional service and sales. Very satisfied with my purchase. Binas, Chad and the owner Corey, made sure I was completely satisfied with my vehicle purchase. Thanks very much Courtenay Mazda!

Stephanie Wakelin

Came in yesterday from Port Alberni to look at a specific car. Binas was knowledgable with the vehicle and super friendly. When speaking with the finance manager (Mike maybe? I can't remember), he was also very pleasant and although he couldn't lower the price due to it just being reduced, I decided to go with the purchase anyways because the car was extremely clean and I had inspection paper proof provided by Binas to me. I was able to do my insurance right there with Shar and again - a really good experience. The entire transaction was quick and I felt everyone was attentive and knowledgable. Would recommend especially if you are unsure about vehicles - they have answers to your questions!

UncleMessyJesse

Save your money, Don't buy a used vehicle from these people.

Branden N

Here is my experience with courtenay mazda, I think this needs to he addressed considering this is by far the worst experience I have ever had at a dealership. My girlfriend bought a car from them, Berry was her sales man. Upon buying the car Berry told us that the car is in tip top condition and is ready to drive so she bought it. Little did we know we were in for a car malfunction roller coaster.... about a week after buying the car the check engine light came on so with courtenay mazdas "GUARENTEED 90 DAY WARRENTY" we went back to the dealership to find out the issue I went out with the service desk lady to plug the code reader into the car to find out what is wrong, not only did she CLEAR THE CODES but also told us the car was fine and had nothing wrong with it. After we drive away only 5 minutes later the engine light returns, so we took the car back again and told them there is still an issue. We sat down with chantel "the sales manager" which we had to sit and wait for 2hrs after she initially told us to meet with her. While we were waiting Berry walked by us and and said "still having problems with the car? That sucks." In a sarcastic voice which really should never happen in a place of buisness. After we finally got to sit down and meet with chantel she told us that they cant do anything to fix the car but that she would fix it and pay for it out of her own pocket and goodwill. I dont know what dealership let's there employees pay for car repairs but I know that she never actually did cause that's rediculas. She then told us this convorsation is over and told us to leave the dealership. It has now been 4 months with the SUV and now the transfer case has started to go, I hope people see this and learn from our mistake of going to courtenay mazda there is somthing going on there and nobody to bring justice to this issue. This isnt the first time I've heard of somthing like this happening at courtenay mazda my friend bought a like new dodge avenger and the motor blew up within a couple weeks of owning the car luckily he fought them and fought them on it and he got full trade in value at another dealership and got mazda to pay for the new blown up engine which costed them approximately $14,000 BEWARE OF THIS DEALERSHIP I WILL NEVER STEP FOOT IN THERE AGAIN be careful even this valley has some not so nice people there is a list of problems that I havnt listed with the car but I will most likely update on the issue if they decide to honor the warranty they told us we got on my girlfriends car I will keep fighting this till it is resolved. Way to go mazda you ruined another first dealership experience for a young person wish I had gone somewhere else.

Praveen N V

They had exactly what I was looking for, purchasing was smooth, and everything was precise and on time. Thank you Binas for making my latest vehicle purchase one to remember.

Kayla colomb

Courtenay Mazda ???? very friendly and co-operative, i recommend you go see Chad 2.0 and Logan they helped me with getting my 2013kia Rio!!

Leona Colebank

so far excellent service hoping for a quick fix on electronic issue

Zachary George

Corey and his team are fantastic! Thanks Kourtney for making me visit special! Love Courtenay Mazda!

Michelle McLeod

Service here is awesome! Friendly and reasonable, they know how to do it right. Very trustworthy service and they washed my car no charge!

ranjit Sran

It has been very simple and easy process of buying beautiful Mazda 6. I loved driving back to victoria from courtney. Special thanks to Patrick Howes and Chad johnston.

Ian Gibbs

We love Courtney at Courtenay Mazda! She's the best!

drea lloyd

Not impressed with my experience. I found a used vehicle online and went and saw that day. Was told they were waiting on a part before they even let me test drive. Email the dealership on Friday to get an update. The part was in and was waiting for them to fix it. I got called on falling Monday asking if I could come in that day. I couldn't since I was at work and said I could pick it up on Tuesday. Made an appointment at 930am. Very excited! Then I got another phone call just at 5 and was told that there was no point in coming since they had just sold it. I was never given an opportunity to make an offer. Will not be recommending or purchasing from Courtenay Mazda 0 /5 stars

Carolyn Thomas

I had an absolutely marvelous experience with Courtenay Mazda. I saw the car I wanted online and was meeting with Mike and Chad the very next day. The whole team, Chad, Mike, Thomas, Logan, and Chad (to name the ones I worked with directly), were helpful and kind and got me the financing I needed to take the car home. I fully recommend buying your next vehicle there.

Elizabeth Hadfield

Buying a new vehicle can be a stressful process but working with Courtenay Mazda was a real pleasure. Both Binas and Sanjay were gracious, knowledgeable and anxious that we bought the car that suited our needs. We love our new CX 5 - thank you.

anthony richards

Barry and Logan are awesome, they went above and beyond. They offered options, were honest about the vehicles I looked at and I walked away with a beautiful new car, highly recommend Courtenay Mazda and the team that makes it all happen.

Scratchy 101

Buyer beware! I bought a 2015 pre-owned Mazda here with undisclosed body damage. I only saw the damage after getting the vehicle home. They also had a $400 tire/road hazard warranty (basically just nitrogen in the tires) added to the bill without my knowledge. Most dealers will review the items on the sales agreement before asking you to sign it, but not here. I received a BG on the Road and BG Pre-owned Vehicle Protection package in the mail a week later. There was also no mention made of this additional free coverage at the time of sale Finally it took them 2 weeks to install a trailer hitch (first one was damaged), even though the service department was empty/dead both times I was there. They did not meet my expectations based on the many reviews posted online. I certainly will not be going back to this Mazda dealer.

604 Diecast Customs

Best car dealership I have ever dealt with! I came in with TERRIBLE CREDIT...Barry and Logan both worked their butts off to get me approved for a loan! And they did..that was over a year ago and I was just back today to get into something for my growing family...BANG ..driving home with a new 2017 caravan!

Ray White

Great dealership, full of friendly, knowledgeable, helpful people. Always a pleasure to visit and chat with the staff and purchasing a new vehicle is a pleasant no pressure experience. This is my 3rd car from Courtenay Mazda, my sales person, Gaye Williams, was a hive of information and helped me make an informed decision on the best vehicle for me. I have other Mazda dealers closer to me than Courtenay Mazda but their standard of service makes the drive worth it'

Reid Solberg

After browsing Courtenay Mazda's used car listings and finding a vehicle I was interested in, I submitted my details. I received a pleasant email message from Chantelle letting me know I could contact her with any questions I might have. I stopped in at the dealership shortly thereafter to find out more about the vehicle and take it for a test drive. Chantelle was patient, informative, and easy to talk to. We took a look at the inspection report for the car -- which was surprisingly thorough given the vehicle was an older model with an asking price under $5000. After driving the car, I realized it wasn't the one for me. I'd noticed a couple of other cars that were of interest and Chantelle was happy to show me the inspection reports for those to help me compare. I was impressed again with the amount of information provided and decided to take a 2005 Mazda 3 GT hatchback for a test drive. This was a well sorted example with low mileage and a sharp asking price. I was surprised and pleased to learn that the dealer documentation fee was included in this price. Chantelle was able to tell me everything I needed to know about the car and it was clear she has a great deal of practical knowledge and experience. When I decided I wanted to purchase the car, she introduced me to Chad, who made the formalities of buying the car a breeze. Chad was also very personable and easy for me to talk to. He let me know about extended warranty and other options. I didn't feel pressured to spend money on extras. I could see the value for me in the warranty and pre-paid oil changes promotion. I'm glad he informed me about them, and I was happy to spend a little extra to get a lot of value. I've had the car a few days and I'm thrilled with it. Chantelle even followed up to make sure I'm happy with everything. I thought that was a nice touch. My whole experience has been positive and it's clear that Courtenay Mazda does things differently from what people might expect. It's refreshing.

Bellski

Wasted my time, brought me in to look at a used car. they downplayed that the previous owner was a smoker and that the car didn't smell that bad as well as "minor" body damage. I get there, it smelled like a tobacco factory and the damage was much worse than anticipated. On top of that the salesman knew nothing about the car, as soon as he knew he lost me he brought in his cheeseball manager who sealed the deal on me never return. Bush league sales team. Stay away.

D W

Great service from Mike. We purchased a pre-owned Mazda CX-5, and Mike explained the Carfax & service history in detail. He also got prices for accessories and tires, and helped in getting our new car home. Thanks again for the great service Mike!

Melanie Nix

Binas Kottappurath gave us great customer service when we visited the dealership recently. He had the answers to our questions, was friendly, patient ,and respectful. We would happily recommend Binas to anyone shopping for a Mazda.

Brad Jones

Great store awesome prices! Thanks Mazda Mike! Good old fashioned service

Kim DeLisle

Amazingly positive experience. My sales rep Binas was so respectful and genuinely interested in me and my driving needs. No pressure and patient with all my questions. Sales Manager Sanjay was beyond fair with my trade in and Chad in financing was so friendly, professional and efficient. Could not have asked for a better experience.

Chriss Gates

Had amazing service from Rebecca in the Service department who assisted and facilitated a rental car for us while our vehicle was being repaired. She was so professional providing a quick and competative estimate that was exactly what we were charged. I would use this service department again for emergency and regular maintenance. Thanks Rebecca.

Darren Campbell

I had no issues with the staff involved with my purchase. But now that I have the vehicle iam not happy with my choice.

Ashlee Smith

Courtenay Mazda is an awesome place if your looking to purchase your next vehicle. It has an energetic and positive atmosphere. I was looking for my next vehicle and had the opportunity to find it with Cap. There was no pressure and he was patient and helped me find what I was looking for. Highly recommend them!

Junko Leclair

We purchased a used vehicle from Mazda, with a special thanks to Binas. He was really helpful and patient with us throughout the process, and we felt comfortable in making our purchase.

Peter Phan

I stopped by to see Mike because a friend recommended that he was very helpful and listened to her concerns about making the right decision on a used car. I was pleased to see they are pretty competitive and seemed to have the best pricing online without having any gimmicks like so called free trips, barbecues or TV's. I highly recommend this place to buy your next car! Ask for Mike and you won't be disappointed

David M. Bacon

Found the S.U.V. I was looking for online at Courtenay Mazda.I asked for the car fax and Binas contacted me with the info I wanted. I Went and looked at it on a Sunday when I knew there would be no salesmen around. Binas contacted me a few days later and asked if I would like to test drive a few of my choices. We took the S.U.V. for a test run. Binas was the perfect sales rep in my mind. I bought the car right after the test drive. Thanks Binas for being the perfect sales rep!

Danica Laryn

Binas were great to deal with. Very happy with my purchase

M Rodgers

Good service, sales guy was upbeat and not pushy at all

Sharon Anderson

Thank you Binas for the great experience of buying our Ford Escape on Dec. 31 we are very happy with it and the rest of the staff were very helpful also . No pressure and answered all our questions we will see you on our first service call.

Greg Westwood

I am really impressed with the friendly courteous service we received at Courtenay Mazda. We were looking to purchase a low milage Mazda CX5. Binas put us into the car we were looking for with a fair trade in of our Honda Civic. There was a few minor parking lot dings on the car. We requested that they be fixed. The body work was done with exceptional quality. I recommend Courtenay Mazda to anyone looking for a car. We love our CX5.

Maynard Skrepnechuk

Salesman was not willing to negotiate. Couldn't make a deal. Salesman was a typical sales man . Nothing fabulous

R.J. L.

Thank you Mr Sales and all the Courtenay Mazda Staff. My experience was great.

Kyle Marrs

Certainly the best dealer on the Island! My fiance and I have bought two vehicles here, each time we dealt with Binas. I highly recommend them and have been blown away with the friendly, pressure free service we received each time.

Sandeep Raina

Great place to get your car friendly people especially Aaron. Will be back in future for next deal.

Rita Milne

Great place to buy a car, friendly staff, easygoing environment. Highly recommended!

Teresa MacNeill

After having a sour taste in my mouth for the better part of 25 yrs (due to my 1993 MPV transmission blowing with very low kms), I decided to come back to Mazda. Mike Milne and the team were great to work with. Unfortunately, despite moving heaven and earth they were not able to secure what I wanted, so I will be ordering factory new instead! Win Win in my books. I highly recommend Courtenay Mazda. They are kind, professional and will work hard for you. Not to mention awesome cars!! Soon a Signature Series CX9 will be mine!!

Gwen Murtonen

We had a great experience with Mike Milne. He was friendly, professional, knowledgeable and super easy to work with. Recommend!

Karen Freiheit

I had an amazing experience at Courtenay Mazda and Cap was awesome to work with. I highly recommend Courtenay Mazda and Cap!

Edward Paddon

I consider Mike Milne a trusted friend who makes me feel good just being in his presence having a chat and even better when we reach a deal about a new car. I recently purchased a new CX-5 with Mike as my salesman and I love the car and it works well - as one would expect with a Mazda. Anyway, I came to my dealership (Courtenay Mazda) about a weird occasional judder which Service started to investigate but didn't seem to understand. Mike appeared on the scene and I told him what I as concerned about. Well, Mike got into the driver's seat, adjusted some dashboard controls and fixed the problem. (It was the lane-change warning.) I felt so damn good about having that worry eliminated and even happier that Mike is my guy at Courtenay Mazda.

Tabitha Stevens

This was my first vehicle purchase, and I was a little nervous about going to a dealership. But let me tell you, the selection, pricing and customer service at Courtenay Mazda was excellent! Will be recommending your dealership to everyone I know. Thanks Courtenay Mazda!

Robert Denesiuk

Mazda Mike Milne knowledgeble and can find the vichle to your price point and needs

Michael Milne

Worlds greatest Mazda store

evan nicholson

Good experience shopping here, Mike Milne puts his customers satisfaction first

laura lyle

Thanks Mike at Mazda! I love my new car and I am super pleased with my buying experience at Courtenay Mazda. Pouring rain on the day I bought my Mazda but thanks to the Youtube videos from Mike, I already knew about all the features of my new car and I could just show up and test drive it. So simple! I was in and out in no time. I felt like my time was valued and there were no high pressure sales tactics - such a pleasure. Super bonus...I received a delicious basket with all sorts of goodies from Thrifty Foods a few days later. Chocolates, popcorn, nuts - you name it - it had it and a wonderful card welcoming me to the Courtenay Mazda Family. Super Classy! Love my new car and so do my kids!!! Huge thanks to Mike! Laura Courtenay, BC P.S. I am sending all my nursing friends who need a new car your way too!

michelle dotten

I am amazed at the top notch service of this dealership. I went in knowing exactly which vehicle I wanted and my price range. I had the most amazing salesman named Cap, who listened to what I wanted, never once pushed me into something I didnt want. I had taken my vehicle to the service department because a light on the dashboard came on and the fellow at the service department was great.( red hair and beard..sorry I didnt get his name) No charge for diagnostics..they took my car to be washed and vacuumed and even got a box of chocolates !! Will definitely tell all my family and friends and next time I need a vehicle..i will be back Thank you

Amellia djemirin

Big thanks for Barry Davis

Robert McFetridge

VIP service plan

wakeupthebear

Great place to get your service and buy your next car! Mike Milne is an old friend of mine and he’s highly recommended by many. The coffee is always fresh and tasty. Thanks Courtenay Mazda

manpreet singh

I didn't put any feedback 1st two time and today is my 3rd experience with them they said every time they clean and vacuum but car inside is always came back dirty. I have other car mazda 3 for the service I go to kean auto they don't promise any cleaning but still every time I got my car back like new out of showroom but Mazada courtenay charged for that for whole year and still not doing their job right.

Rollande McKinley

This year and because cars have changed immensely since I purchased my last car, I decided to visit 3 dealerships and look at their Compact SUVs. Was disappointed in the first two and as a result, did not know what to expect from the third one which was the Courtenay Mazda dealership. I made an appointment with Mike Milne to discuss the purchase of a Compact SUV. As soon as I walked into Mike’s office, I knew I was dealing with a knowledgeable professional who sincerely wanted to match my "wants and needs" with the right vehicle. He had answers for all my questions & concerns and knows Mazda vehicles at all levels, the plant where they are manufactured and assembled, the technicals aspects involved in the assembly, the components, etc… He patiently explained all the new features, especially the electronics, which were new to me, in full details, and accompanied me on the trial drive to further explain the performance of the car. Although my intentions were to wait until after the Holiday Season, I felt confident in closing the deal and proudly drove away with a new 2021 Mazda CX-5 on December 14. Would I recommend Courtenay Mazda? Yes I would. Would I recommend Mike Milne? Especially and Absolutely!

frances nokes

We were very comfortable checking out vehicles with Mike who was quick to pick up on our needs and interests. An honest, straight forward guy, Mike is extremely knowledgeable and shared with us several key points in assessing a used car. Great support team, too. Thanks to Mike for finding us our vehicle in the last hours before our trip! But then, when the time came a couple of years later, Mike went above and beyond and helped us sell our vehicle by taking pictures, writing a description, and suggesting a pricing strategy. Such a relief not to have to wrap our heads around all that! Mike is a great car person and top notch sales person. Highly recommend

Wray Watson

Purchased a vehicle from Courtenay Mazda 3 days ago...Binas was wonderful. Knowledgeable, very pleasant, sense of humour and above all, not a pushy salesman. Highly recommend a visit Courtenay Mazda to see Binas!!

angel sentes

I appreciated the friendly relaxed atmosphere when I walked in. I found Dave very informative, explaining all my options, answering all my questions, without pressuring me to buy.

Veronica Bassett

Yep!! Terrible totally a USED car sales mentality up charge, up charge and NOT provide what they charged you 400.00 extra for!! if they say your getting NITRO.... say NO!! its a total Lie! when i brought it to their attention. nothing was done, just said Oh hmmmm. but no money given back for charging for something they didnt provide. shady sales!! go anywhere but here! :( they call daily harassing me to come in for oiI change no matter how many times i tell them to STOP calling im aware! im just getting rid of my vehicle and buying brand new else where, so i dont have ever deal with this place again.

Mike Quinn

I can't say enough about the quality of service, particularly from the Parts and Service department. They have been very helpful assisting me with my older Mazda. 5 Star Service indeed!

Michael Murphy

Everyone went above and beyond to make it happen.

Robb Davis

The service department is excellent. I made the mistake of waiting for my next service date to have an issue diagnosed. I unknowingly left it to a few days AFTER my warranty expired. Rebekah went to bat for me and got the issue taken care under warranty anyways. I really appreciate that level of service.

Evan Ferris

If you plan to buy here be sure to double check your contract. I was a first time buyer, was taken advantage of. Found out recently I had an 84/60 contract. After 60 months, I owed the last 24 months up front. The dealership did not clarify or be sure I understood this before hand. I do not recommend purchasing a vehicle here.

Ian McAleer

Dealt with John Taylor. Excellent experience. Not pushy at all. Looking for a new vehicle was not pressured in the least,I will be back for sure

Shelley M

We drove up from Sidney BC to look at a few of the cars Courtenay Mazda had on their lot. We did not have an appointment as we were not quite sure what time we would arrive. We had gotten some information from Gaye via email the day before. When we arrived, Gaye greeted us warmly, but had to rush off to another couple who had booked an appointment, but not before she made arrangements with Barry to assist us. We test drove a Mazda3 Sport with low profile wheels and a CX-5. I did not feel comfortable with the low profile car, so we tested out one without them. WOW. But, we wanted the first car that we drove as it had a few more options, so they looked into different tires that could be put on. We suggested just swapping the wheels from one car to the other, and PRESTO, it was done. Barry has a wonderful sense of humour, and he made us feel right at home and at ease. At no time was there any pressure put upon us which we have experienced at other dealerships. Barry was very patient with us when going over the options in the car - most of which we had never had before, and Barry, this one is for you -we are so, so pleased to be driving something from the 21st century! Thank you also to Zach for making such delicious popcorn. We definitely would recommend Courtenay Mazda if you are looking for a no hassle, no pressure, enjoyable car purchasing experience!

Shelly Bridge

Awesome service had my car in service for oil change and new tires was very pleased. John Taylor in sales handled everything for me promptly and professionally thank you

Mireille Musca

I didn’t end up having to buy a car here because mine got fixed, but I felt I could still provide a review. Mel was excellent in helping me look at cars. She was very kind, helpful, and not pushy. When my car does die I will definitely be going back to her if I choose to go with Mazda!

Stian G. Andersen

Great service

Russ Henderson

Go see Mike at Courtenay Mazda and get great service with a smile!

Wayne Munro

It was a pleasure to deal with sales Mike Milne. He was very easy to talk to as well as helpful and knowledgeable about the product we were looking at. Also enjoyed dealing with Chad in finance, again and Mike were very knowledgeable and went the extra mile to explain what we were looking at. Thank you and I expect to be back again!

Faith Matsa

I recently bought my first brand new car, and Mike Milne was my sales rep. He was so kind, approachable, accommodating, patient, and explains everything I need to know about cars, especially With me being nervous about being a new owner. Him and his team also made sure that I get the best deal possible. Big thanks to him! I am enjoying my Mazda 3!

Jill Hillier

Great experience shopping for a used car that turned into a new car! I had no idea that shopping for a car could be so much fun! Thanks Mike, Chad, Thomas and Curtis!

Marie Robitaille

I was very happy with my experience. Mike Milne, Chantelle and Aaron in service were all great to deal with.

Helen Hays

Very professional, thoughtful work and transfer of vehicle in a timely fashion

Ellis Isola

My credit's not great, but Schelby and Logan helped me out immensely - not only did I get the vehicle I wanted, but I also got some amazing advice on how to get my credit back on track. Both of these lovely gentlemen were super honest, kind and all around pleasant to deal with. They made me feel right at home :) Thank you Schelby and Logan!

Brendan Anderson

I'm looking at buying a vehicle in the near future, so I went to Courtenay Mazda and had the pleasure of dealing with a guy named Cap. He answered all my questions, and was happy to help me in my search. When I'm ready to buy, I'll be going back to see him for sure he made shopping for a vehicle a great experience.

kristi schwanicke

Thank you to Binas and Courtenay Mazda, I left with great professional service and the car of my dreams! Highly recommend!

Bill Bridge

Filled me full of false Hope's then dropped price of my trade and kept there vehicle price. Sales manager refused to talk about numbers over the phone when I left after waiting 2 hours for their number. I call it dishonest

Georgie Wolfe

Had such a fantastic experience with this dealership! They were informative, attentive and we left very happy. Special thanks to Chris and Chantelle for their superb customer service.

Cindy Springer

It has been many years since I have purchased a vehicle through a dealership. I found Mike to be an excellent person to deal with. I appreciated the process he used to narrow down my wants and needs to help me choose the perfect vehicle for me. Thank you Mike

High Handicap

Thank you to Mel at courtenay Mazda for your great and friendly service.

Basil Kottappurath

Binas was great to work with. I love my car. Thanks to Binas and Courtenay Mazda

Cheryl Barr

Fantastic experience with all the staff at Courtenay Mazda! Made me feel more than welcome, and made the car buying experience enjoyable. Highly recommend!

Wendy Draho

Sad that we couldn't make a deal! They wouldn't budge on 1300 dollars!

Rosemary Kegler

Mike knew exactly what I was looking for and found me the perfect vehicle. His friendly, no pressure approach helped me feel confident every step of the way. His knowledge of the vehicle was great and he was able to give me a lot of pointers on the amazing features of my new purchase. The entire team at Courtenay Mazda, from Mike in Sales to Chad in Finance and Kyle in Service made me feel welcome and valued. A great, friendly place that helped to make the entire experience really positive.

Irene Perry

Shady service. Give you a sale price and then change it. Very used car salesman like. Any lie to close a deal.

Jas Dial

Hi would highly recommend Bians. Shopping for a new car is very stressful, he was professional and went above and beyond. Thanks for all the hard work ????

russ henderson

Great place to get a car! Go see Mazda Mike and get great advice with a good guy

chris martin

Good service

Cher Bear

We purchased a new CX 5, the exact model and colour we wanted. Whole procedure was easy; staff were always friendly and very helpful. Very happy with the whole experience!

Darlene DeHart

Chantelle made our experience buying a new CX5 fun and comfortable. She found the vehicle that fit our want list within our budget but provided us with the information and support to enable us to purchase the car with everything on our wish list. The follow up care and customer appreciation extended to us by Chantelle and the dealership continue to reinforce the fact that we picked the right car and the right dealership. We plan to keep this car for a very long time!

Quinn Girard

Mazda Mike was great and the dealership always has a decent selection of good used cars!

Lola Gomez

I had a great experience with Mike Milne and the rest of the staff at Courtenay Mazda. Chantelle was super friendly and explained my trade value when it came down to make my final decision. I really liked how transparent she was. Mike knew all about the different vehicles i was interested in and explained the benefits of one to the other. I never felt pressured or pushed when I needed time to reflect on all of what had been said. I would recommend this dealership to any my family and friends.

Corey Foster

Great atmosphere and was treated like family! The staff are all friendly and have answers to all your questions. My next vehicle purchase will definitely be with them again!

louise devonshire

We recently bought our new Mazda 3 from Courtenay Mazda. We experienced superb service before, during and after the sale. Mike Milne was our salesman and he made the process so easy and stress free! Even after the sale he still checks in to make sure we are still enjoying our new vehicle. We will definitely buy from Courtenay Mazda and Mike again!

Michele McGorman

I’m looking at cars but haven’t made my mind up yet but Moira was able to answer all my questions patiently and without any pressure. When I do decide it will definitely be with Courtney Mazda and Moira. Thanks again Moira.

Dan Larsen

Aaron was a wonderful help when I purchased a car for my daughter. He helped me find the perfect reliable, safe and affordable car for her. I recommend him to all I know!

Jorie Gough

Bought a pre owned vehicle from them and it broke down after only 29km. They tell me that there is burnt out ignition coil and the battery is completely toast. They replaced the coil free of charge but because the battery was marked "yellow" on the inspection they wouldnt stand behind it. Their sales manager even suggested that perhaps I caused it by leaving a cabin light on which is insulting at best. So if I didnt want to pay the outrageous quote, they could roll my vehicle into the parking lot for me. It was dark, raining, and I had to walk to Costco to buy a new battery and walk to home depot to buy tools to change it myself. Now a week later my brakes that they assessed as "green" and told me that they replaced, have failed. I almost caused an accident, as I went into a red light intersection because when I pushed my brakes they violently pulsed with a loud clunking and didnt stop the vehicle. I was nearly T-boned. I spoke with the principle dealer about my recent experience and current dilemma about not wanting to bring it back there for servicing. He expressed that he feels as though they have stood behind their product effectively and because I didnt purchase their extended warrenty the issue with the brakes probably wont be covered, but I can bring it into a different shop at my own cost. So I am now out $7000 and am the proud owner of a sketchy unsafe vehicle. I thought that this dealership was reputable and I deeply regret purchasing a vehicle from them, so please keep this customer service in mind. (Update- Mazda did eventually come good on the repairs that should have been done before the vehicle was sold).

Tanya Rokotuiwakaya

I drifted onto this lot last August 2019. Was nicely greeted by Binas Kott. I was looking for an update to my 2000 minivan. He sat down with myself and my husband and narrowed down our want to a suv. 2015 Honda sante fe. They served coffee, popcorn for my kids. They were absolutely fabulous. I would never buy a car anywheres else, when you have Binas at Courtney mazda. Ample seating. Television if thats your thing. Setvice with a smile always here. Thank you Binas and Courtney mazda.... although my second time around, they mentioned they'd call me the next day.... Binas wasn't even in the carlot with no follow through.... September 25, 2020... Just seems slow and felt pretty unimportant waiting for the upgrade and loan process to follow through. They made us seem like we were wasting our time so far. Were at the end of the buisness day on day 2 and communications were poor. With the first sale it was awesome. This second time around, not so much. This may or may not change. Guess we will see. I feel like backing out on the upgrade but my credit score has dropped because of the credit check with the attemped purchase of the upgrade so I dont really want to try somewheres else and lower my score more by another application with a different company. I felt so loyal and dedicated to this dealership. But I might be having doubts and second thoughts. andif your reading this, keep an eye on the update.

Danielle Wolfe

Mike was really helpful and gladly showed me as many vehilces and options as my heart desired. My old car wasn't worth much but Mazda Mike made it easy to get maximum value for it which was also something that was never offered at any other store.

Joel Joseph

I recently bought a new Mazda 3 and I love it. Thanks to Binas for helping me make a right choice! He is very knowledgeable and professional. I definitely recommend him.

Krista Barlow

I visited Courtenay Mazda on a big day, their celebration sales event on Aug. 26th. I was interested in a couple of the used Mazda 3s but also open to other options. Zach met me at the door and proceeded to come along for the test drive process. At no point did I feel undue pressure to buy a car that day but instead I received a $50 gasoline voucher just for test driving a vehicle. Zach listened to me to help me work out what type of vehicle would suit my purposes. He suggested various other models on the lot and was willing to do the research to tell me more about them. In the end, I did not purchase a vehicle from him, but I certainly would recommend dealing with Zach at Courtenay Mazda.

L bearty

After looking at some used cars on their website, we went in to talk to someone in person. Chris offered to help and took us out to look at some of their cars and answered our questions. He is fairly new there and when we wanted to know something, if he wasn't immediately sure he found out right away for us. Quite personable and friendly. We're still thinking things over but we had a pleasant time being shown around. Highly recommend.

Wendy Erikson

Go see Mazda Mike! Courtenay Mazda has a great selection of used vehicles with pricing lower than most of the others.

Jason Jestico

Horrible customer service, quick to dismiss concerns or liability only days after purchase, wouldn't let the mechanics touch my lawnmower. When the car failed to start or run reliably for more then several hours, the mechanic was nice enough to " roll.it into the parking lot so you can deal.with it yourself".. in the rain . Lemons. And they know it. In this small community word of mouth is everything!! ...

Biba Koontz

The staff at Courtenay Mazda are the best. Everyone is so friendly and knowledgeable. I will return to buy another car with them. Why go anywhere else. Great products at great prices!

Cheryl W

Use to get great service now it seems to of gone downhill. After an oil change before covid happen they would barely wash and vacuum my car I get it you get too busy or don't have someone to do it but at least say that first. And when I get done it was pretty bad. Probably won't be back. Also my father in law had an equally as bad experience.

Alicia Fairweather

Courtenay Mazda was a great place to shop for a vehicle and Keir Hamilton's laid back approach made the process incredibly easy. Love it!

Darren Groner

This dealership doesn't feel like a typical dealership, it feels more like a club house, everyone is always great too deal with and have always been very professional. After an oil change when I get my vehicle back it's cleaned inside and outside at no extra charge. Always my first choice for service

Patricia Perrin

Excellent price, love the sales people.

Don Howard

Thanks Mazda Mike for taking the time to make sure I was completely satisfied with my car purchase. Great service and great pricing! Courtenay Mazda is a tough act to follow! I would definitely recommend this place to anyone who is looking for a vehicle.

Louise Smiley

We had a very positive feedback from our visits to courtenay Mazda. We dealt with Benus who was a very friendly knowledgeable young man. Benus showed us all the features on the car in a very friendly professional way. All the people we dealt with where very friendly and helpful. Oh and the coffee and tea was good also.

Nina Wood

Recently my car gave up to ghost…sadly and suddenly! Needless to say I was quite unhappy about it. Not only did Barry Davis find me a deal on a practically new Mazda that I could live with, he actually cheered me up! I highly recommend this fine salesman. Barry is great to work with. He is quick to laugh and listens to one's needs carefully - two qualities I very much needed to get through the maze and continue driving. Thank You Barry! Nina Wood (Courtenay, BC)

Heather Watts

I highly recommend going to Courtenay Mazda and speaking with Binas if you are looking for a vehicle. He will go above and beyond to make sure you leave happy!

Lorne Johns

After a friend told me about Courtenay Mazda I thought to give them a look. I found they had better pricing and a great selection of vehicles. I was told to ask for Mike and he was very helpful. Thanks Courtenay Mazda I will recommend this store to anyone in the market.

Francine Howland

We recently purchased a Mazda CX-30 with the assistance of Mike Milne. Mike’s easy-going demeanour and his professionalism in guiding us through the process was very appreciated. Even after showing up three times to test drive vehicles, Mike never let us feel we were wasting his time. Mike went the extra mile in giving us tips on how to sell our other Mazda, which sold in less than 24 hours. We highly recommend Mike Milne if you are looking to purchase a new Mazda!

Shlan Flett

I just bought my first car from courtenay Mazda this week. Binas was very helpful and friendly he’s a very hard worker and I was very impressed with the service. I drove up from Victoria and they gave me a good deal on the car. They answered all of my questions and and made sure I was happy.

Doug Rogers

Fantastic service all around from knowledgeable staff! I enjoyed talking with Aaron about 90's Japanese cars, he was excited to talk with another enthusiast. Also met Ben who walked by when we were talking about racing and he joined the conversation. The sales manager was really nice and polite and showed me all of my options to finance a new Mazda. Good friendly people.

Lester Manuel

Great service.

Az-real Az-real

Went to Courtenay Mazda after looking at a few other places. I was helped by Cap while looking at pre owned Jeeps and it was a very comfortable experience. He was informative and professional. I would highly recommend going to Courtenay Mazda if your looking to make a vehicle purchase.

Kim Pierce

From first walking in the door, to driving away in my new-to-me car, I had a fantastic car buying experience and exceptional customer service from Binas at Courtenay Mazda.

Brault Kelpin

Mike provided outstanding sales service for recent new-car purchase. He paid close attention to our needs, addressed all concerns, and was flexible in accommodating changes. And he is just a nice guy.

Jason Morissette

Highly, highly recommend Courtenay Mazda! We had amazing service when searching for a vehicle a couple years back.. Couldn't believe how dedicated the owner was in personally helping us in our search. In recent experience with the service department I was equally pleased with the experience due to friendly, knowledgeable staff and exceptional services. I recommend courtenay Mazda to all friends and family above all other dealerships in town as they continue to exceed any expectations when it comes to service and sales.

Geoff Heuvelman

It was a simple and pleasant experience buying from Courtney Mazda. The staff was very friendly and they we're not pushy, I ended up with a car I love for a price I was happy with. I would definitely recommend them if you're looking to buy a new vehicle.

Diane Donaldson

Love my car ! Sales staff where great ! Thanks Patrick Howes

Lydie Jessome

Binas was professional, and gave us a personalized service through out the purchase of our vehicle and even after service! We'll reach out again for our next purchase. Thanks Courteney Mazda!

Margaret Has

Unfortunately, I was in the market for a new used vehicle due to unforeseen circumstances and I decided to check out the car lots up the hill. I got to see a big selection in a short span of time and didn't know what to do. There are so many choices. Mike really listened to me and brought me to the vehicle that is now in my driveway. I really appreciate someone who listens and Mike did that very well. Thanks again Courtenay Mazda and I'll see you when it's time for service.

karl schnabel

I went to Courtenay Mazda to look at some cars and Cap gave me an amazing experience. There was no pressure and the atmosphere was great! Will definitely recommend this Mazda to others in the future

Richenda Pease

Gaye knew a lot about the different models of cars we test drove. She was very informative and helpful. The prices were reasonable. I feel like I got a good deal

Starah H

First off I want to say that the salesmen at this dealership are great. Happy and helpful found us a good deal on what we were in the market for. But when it came down to the owner of the business we defiantly did not felt appreciated. We had already been approved with a third party financing and because we had found a good deal on one of their used vehicles, he was not making a big buck off of us. Because our financing was from out of province we had to get an out of province inspection which the dealership charged us for even though they were well aware that the vehicle had never physically left the lot. Can you say cash grab. Once we had left the lot the vehicle was taken straight to speedy glass to get a couple chips filled in the windshield. Once there we were informed there was a crack in the windshield (hidden at the bottom) and the whole thing would need to be replaced. We called Mazda and they informed us they would not be fixing it. Because the paper trail led back to our financier they were no longer responsible. Even though they should not have been selling a vehicle with a faulty windshield in the first place. So if you get duped into paying top dollar for a brand new vehicle and get your financing through them so they can make you pretty penny off of you then maybe you will leave with a smile getting the customer service you expect from a reputable dealership. But if you are buying used or paying full in cash ...buyer beware. We did find a good deal on a vehicle but in the end our business was not felt appreciated.

Cindy Brown

Mike was incredible helpful and knowledgeable. He got me the car Mazda I wanted for a price I could afford. Excellent service and follow up!

Andrew Meijer

In my search for an affordable minivan, Courtenay Mazda was very helpful. I appreciated Binas reaching out to me via text. He was friendly and accommodating throughout.

Renee Wells

Great and freindly people

Ralph Abt

Awesome people who have gone way above the normal to get you the best deals for you. Great job done by all. Thank you for the best experience ever

Tina Miller Setzer

Trying to help my daughter get a car. She did not qualify for financing by herself or with me. Got an approval for myself but have waited 5 weeks for them to get a car. Repeated texts and phone calls have failed to make any headway. Took my daughter to another Mazda Dealer ship and we went from applying for financing to a car with HER on the loan in less than 3 hours. Will NEVER go back to Courtenay Mazda.

Jim McCarthur

Terrible. High pressure. Rude

helen whitaker

excellent customer service from Mike and Corey-a great experience all the way through upgrading my car to an awesome CX5 LOVE my car-and such a professional team! highly recommended!

Doodlik54

Courtenay Mazda has completely changed the way I think about car dealerships. Not only was our purchase experience seamless their post purchase service has been nothing shy of stellar. I am a firm believer in recognizing good service. Bravo to Becky at the service desk as well as the staff in the shop. The folks up front are no different. Everyone at this dealership has bent over backwards when we needed them. That's why we will be looking at at this dealership for our next vehicle. What more reward can a consumer give?!

Judy Kimber

I love my new Mazda. Binas, my sales representative, was very knowledgeable and pleasant to deal with. He followed up efficiently and made sure I was completely happy with my purchase.

deirdre rennie

Had a good car buying experience at Courtenay Mazda. Barry was a great salesman...not pushy, very friendly, got me the deal I wanted (with the help of Chad in finance) and was very helpful with showing me the various intricacies of the vehicle. He even hooked up the Bluetooth for me!! Talk about going the extra mile!!

Pearl Tynes

Karissa tynes was a professional and personable salesperson. Great experience and friendly dealership.

Mike T

Once you walk in you will notice the employees treat you like a good friend

Rory Shaw

Binas was awesome.. very helpful and friendly and helped me find the perfect vehicle..

Lenny Berkinstok

Thanks Mazda Mike and the team at Courtenay Mazda! Even though I haven't bought anything yet I hope to one day! I just love the styling of the Mazda and Mike was a great representative to showcase such a wonderful and well reviewed product!

Gary Little

Courtenay Mazda is a great place to get a car! I've been looking for a long time and noticed they are very sharp with their pricing. More so than most of the other dealers and I've looked at many! The approach by my salesman Mike was laid back and easy going. Even though I spent many months searching I felt Mike was consistently patient and accommodating without ever feeling the pressure of making a quick sale. I decided to proceed when i felt the time was right and I only wish I just made the decision a little sooner so that I could've been enjoying my new car for that much longer. All in all I have to say the Mazda product is absolutely amazing and this dealership far exceeded my expectations. Thanks Courtenay Mazda!!!