Reviews of Comox Valley Volkswagen (Car Concessionaire)

David Lewis

My wife purchased a 2010 2.0L Turbo from them brand new in 2010. The engine gave us nothing but troubles from the start. They had it apart for 2 1/2 months at times fixing it. Michael in their service department was great. He learned as much as he could about the inherent issues with this motor and tried to fix it each time. He did the best with a piece of garbage. My wife recently took it back there to be looked at when it was having issues and VW in Victoria said "nothing was wrong with it". He diagnosed the issue right away and gave my wife the following choices. 1. Wait in Courtenay while they ordered the parts and pay $3500 to get it fixed. 2. Trade it in on a new car. 3. Sign a waiver acknowledging that it was "unsafe to drive" and VW had no liability if something happened on the way home. (oh and your insurance may not be valid if you drive it off the lot.) Extremely poor product from the outset; will never buy another VW as long as I live. Good service in Courtenay from Michael, given the garbage he had to work with, but very heavy handed in terms of their treatment of a loyal customer who had to put up with their garbage product and incompetent service department in Victoria.

Red Roster

I purchased a VW Jetta back in 2008 and have been taking it to Comox Valley VW ever since for my servicing and repair needs. They have always looked after me and I have always been a very happy customer. Well it was time to get a newer car for us so I sold mine privately. I purchased another VW Jetta a 2013 TDI in large part because I like the TDI but also because I know that I will continue to get great service from there VW Team there.

Fixed and can almost fly

Friendly knowledgeable staff, great pricing, and helpful parts support, hands down best parts availability or knowledgeable of any other dealership I've ever been to.

Chance McClendon (BubblesMagoo)

Good people

Frank Jaerschky

One of the best new car buying experiences, ever! Our salesperson Kathy was fantastic and very attentive. We got a great value on our trade in. We got a fantastic deal on our new 2018 Beetle Coast Edition. This is my wife's dream car and she is over the moon with it. In 30 years I've never seen her more thrilled with a car or a car dealership. Thanks, Comox Valley VW!!!

Dawson Joyner

Absoloutly horrendous service by this dealership. I contacted Jasson by cellphone through an ad on craigslist for a 2007 fj cruiser. After we agreed on a price and I was told my travel fees would be covered to come over from abbotsford to pick up the vehicle on the island (Ferries, gas, ect.). When we got there everything was fine or so it seems, did a test drive but was told to turn back around the the dealership after not much more than 5 minutes. A little strange but as a 19 year old kid buying his first newer vehicle I didnt think anything of it. When we returned to the dealership i had decided id like to purchase the truck and started getting the loan and all my paper work in order. As we were doing that jasson left to fill up the gas tank for the FJ, when he returned I asked his about the travel fees and he tried to tell me filling up the tank for the FJ was the "gas money" they promised and my ferry trips would be reimbursed later on via a cheque in the email. I wasnt very happy with this but let it slide as the ferry trips were the most expensive part. After the paper work was finished I was basically forced to do a review for them and they told me I had to put all 10's down on the sheet and I was required to give them a good facebook review. I really wish I could but after they sent me home it came to my attention their insurance lady who was never introduced to me, never transfered the vehicle over into my name and instead only insured the vehicle for a day permit and sent me home. When I was home I was unable to drive for 3 weeks and the sales manager David actually had the audacity to tell me I LOST THE PAPERWORK that was NEVER GIVEN TO ME. I told them to send over the transfer papers and registration ASAP as the car was never transfered into my name. They ended up sending over the wrong transfer papers, and gave me all the information of the previous owner of the vehicle by doing this. Then they sent over another package with the wrong papers again forcing me to wait another weekend before driving my new vehicle. At this point I was pretty pissed but once it was all over I was happy with my vehicle. Or at least I thought I was, i discovered quite a bit of rust on the vehicle; i had asked for a carproof before I had even come to view the car and it was not sent to me or shown to me until after I was at home with the wrong transfer papers (because they sent me home with all the wrong paperwork when i asked for the carproof multiple times) turns out the car was in alberta and ontario all its life and has tons of corrosion all over it. Also i was promised by multiple people if there was any issues with the car they would fix them for me no questions asked as long as it was within a reasonable time of purchasing. But everyone there refused to give me anything in writing. Despite me asking multiple times. Until I get my rear differential leak fixed and I get my cheque in the mail for my ferry trips i advise anyone reading this review to avoid this entire set of dealerships at all costs.

Markus Mueller

Very helpful and informative

Megan S

So I was really interested in buying a vehicle here. I found the perfect vehicle and took it out for a test drive and everything was great. I put a $500 deposit in order to hold the vehicle until the next day. I come to find out that the vehicle had to have a safety inspection and it was just an all-around terrible experience. It's too bad because I actually wanted that SUV. My question is this: why sell a vehicle and let people test drive it before its had a safety inspection?

Ron Taylor

Friendly, and competent staff. Prices for service work are more than a "tad" high.

Krip Jenkins

Good people, surprisingly good servicing prices for a dealership.

Jonny

I do my own maintenance, and the parts department has time and time again gone above and beyond helping me with troubleshooting and finding the best/most cost effective solutions. I no longer live in the area, but they are still my go to for parts.

Pete Quatrale

Very helpful, courteous staff.

Alex N

Easily the worst dealership experience I've had. Every stereotypical and pushy sales tactic in the book, and finally they told me that if I wanted my mechanic to look at the car, they wouldn't sell it to me. Steer clear.

Jocelyn DeRosa

Recently had my Audi Q5 serviced here to save me a trip to Victoria during the pandemic. I was very impressed with the efficient, friendly, and professional service this team provided! I am looking forward to dealing with them again in the future.

David Strang

Awesome cars and great service. No need to go anywhere else

Steve Babcock

My wife and I just purchased a 2019 Tiguan,we love it so far!If it is anything like the buying experience we just had, it should be excellent! We have bought several new vehicles in the past and this was our favourite. Thankyou Jim,Jon,David,and our salesperson Kathy

Brooke Price

My family now has 3 Volkswagens...all purchased from the fantastic people at Sunwest Auto! The atmosphere there is always friendly and welcoming...and the service department rocks!!! Best dealership in town!!!

Aimen el-Ayadi

Very bad service and improfessional employees

James Kincaid

Bad service. Sales jacks up car prices. Mechanical forgot to do half the work and tried to rebook me for a month later when we called them on it. Would never buy a car from this dealership. Make the trip elsewhere.

Alex Hancock

This is an unsafe place to shop at. They do not have staff who follow safety and health orders by the government, not to mention the horrible customer service on top of that fact.

C. J. Murdock

Always the best and I drive from the US for my oil changes.

Jamie Gilroyed

Best place ever to get parts for VW!

Gerry Bishop

Nice staff

Andrea Davis

I love my egolf, and the service has been great when I have had tiny issues. Ask for Kathy, she will fix you up with something that suits your needs and budget :)

hit or miss scootering

Matt Jesse and Stephen are awesome. Why ? Pop in and find out !

Russell James

Excellent low pressure staff.

Sanie Joel Cagoco (DocWiz)

Knowledgeable staff...

William Perkinson

Consider travelling to this spot to buy a car - the entire team made the car shopping and buying process extremely easy and enjoyable. No surprises! And no dealer decals on the German machinery! Worth the trip for sure, 10/10

Brandon Fenton

As I was a little hesitant moving into a Volkswagen, the team at Comox Valley Volkswagen really made the buying, and ownership a really enjoyable experience. After dealing with every other dealership in town I have to say they went above and beyond. I have been to 30+ dealerships ranging from Ontario to BC, and this experience by far exceeded my expectations. It's not too often that the owner is so active in the day to day sales as it is with this dealership. It speaks volumes in terms of customer care, and the level of quality in which they hold them selves to.

Kris 79

Fast and friendly, and didn't charge for extra minor details. 5/5.

Vernon Brewster

Excellent tire balancing.

Adam Knudsen

Great little dealership!!!!

Martin Jurek

Just picked up our new 2012 Passat and could not be happier with the service we received from Sunwest Auto. Devan was very helpful when we ordered the Passat and when we picked it up. I am looking forward for the next time we get a new car from Sunwest.

Harrison Davis

Full disclosure: I Used to work here.. That being said, the whole team is wonderful, and I say team because they truly are one. From service, to sales, to parts, they will treat you and your vehicle right, and do it with a smile! Have had both my cars serviced there and bought my 2012 GTI there. Always recommend this place to my friends and family! Whether you are looking for a new or used car, to buy parts for your current car, or have it serviced, this is THE Volkswagen dealership on the Island to help you out!

Dave McCann

One of the sales guys seemed so nice and helpful but then never followed up on a promise to make arrangements to test a car. He never called and never returned calls when texted or voice called. I understand this is one sales person in particular but he is the one that burnt the bridge. Thank you Harbour View Volkswagen in Nanaimo for picking up their slack!

Darrick Gjertsen

Watch out for friendly staff trying to help you!

Dallas Jeffrey

Wouldn't buy a vehicle from anyone else!

Dalyn Christian

Gave the specifics of what we where looking for in a new car. Sales man and manager made it out that our requests where impossible. Shopping for a VW at VW ????

Joel Chiri

Very nice salesman. Very low pressure sales.

Mike Espey

Great people and service

Gord Meeks

Good place to deal with. Knowledgeable staff. Good service.

Erin Dopko

Service team was able to get our SUV in first thing Monday morning for repair so we could get home after an ‘unexpected extended ski hill’ adventure. Thanks Kate and team!

Karen Bezaire

Sunwest Volkswagen is a place where no question will go unanswered. I find them to be honest and reliable and generally a pleasure to deal with. They value their customers and make them feel part of the obvious family environment. Paul, Jon, JM and Sarah are great!

Geoff Stewart

Excellent service with great attention to detail. Friendly, intelligent staff who explain things very well.

curtis youngman

Awsome! People are great. Especially Kelsey and Kathy. Thank you VW

James Jensen

Always good

Kelley Rooney

The crew there always takes care of all my concerns.

Kevin H

Huge thanks to my salesperson Eric, David, Evan and everyone else who I met today, who paved the path for me to take home this amazing new GTI. Also, extra thanks to Paul in detailing who went above and beyond to make sure the car looked immaculate. My visit almost seemed like it was out of a sitcom, but really turned out so well I’d recommend anyone to pay a visit to Comox VW if they have what you’re looking for.

julie lemieux

(Translated) Good service ! (Original) Bon service !

Sydney Ianson

We brought our vehicle in right after we disembarked the ferry and our Tiguan started to mis-fire when accelerating. The service team was amazing! Not only did they take our vehicle in immediately, but they put up with our rowdy 13 month old. They generously helped in the price, and since the repair was unexpectedly, this tremendously helped our small family. The cherry on top was the complimentary car wash that took a layer of bugs off from our recent road trip… Thank you for your kindness and efficiency. When we are in the market for a new vehicle we will be heading your way first.

Paula Guldemond

Awesome place!!

James Hogan

Had a great experience. Made a trip down from Campbell River to pick up a specific part and didn't check the hours before leaving. It was closed when I arrived but the staff were able to help me out since the parts manager was there for an appointment with his personal vehicle, and took the time to sort me out.

Adam Thompson

I went to comox valley Volkswagen with an old VW. Without any hesitation or reluctance they welcomed my vehicle and took a look to see what they could do. Because of the age, parts are very difficult to come by. They provided me with multiple options I could choose to correct my issue, even an option of who they recommend to contact if I choose not to go through them. I definitely recommend their service center and team. I was there on 23 March 2019. If your are reading this please thank your team that worked that day on an old "iltis" on my behalf.

Island Seaweedsinc

I bought my 2018 VW Atlas from them. All I have to say is I will not go any where else now. The whole team is great there. Some times things happen but no ones perfect it’s how you recover from them that makes you great and if anything goes wrong they get it sorted quick smart. Sometimes I even just go down there to have a chat as they all like talking car, plus free coffee :) Really what more can you ask for Thanks Vw courtenay

Jaqueline Rodriguez

Great service. Friendly crowd that goes above and beyond.

Carson Porter

Aug/21. Bought a Jetta in 2016 from this dealership and was trying to be a repeat customer and had a deal for a used car with Graham the sales person and Jon the sales manager. The car wasn’t put through the shop before they put it up for sale. They were trying to get me to buy the car without an inspection but I negotiated an inspection into the price of the car. Jon and I shook on the deal, I put a deposit on the car (cash deal) and we both signed the paperwork with no conditions that the price may change if something is wrong with the car. Graham the sales person explained to me on our drive that anything in the inspection would be fixed, I have texts to prove this. Within the next couple days I get a call from Jon saying the head gasket was blown and quoted me $1500 for the job and expected me to pay for it. I denied to pay for it cause that’s supossed to be part of the deal and the reason why I negotiated inspection into the deal. I tried to resolve issue with graham and he answered with a list of excuses and then ignored me once I asked how to fix the issue. The price of the car when I negotiated was $10,995 msrp. Once it went through the shop they have it up for sale now for $11,995 msrp. I commented respectfully on there public post on Facebook and they deleted the comment. Very shady. Stay clear of this dealership.

Cody White

Dealt with Matt for my 2015 GLI, was professional and no BS. Excellent dealer to work with, your time is valuable give your business to a dealership that respects that. I can actually say i dont mind having their name on my license plate.

Heidi Schreiner

Friendly, conscientious and accommodating - I have been so pleased with the service I've received here.

Margarite Paul

Easily the best car service experience I've had. I was passing through Courtenay en route to a stressful appointment when I found out there was a problem with the oil pan in my '07 Rabbit. The staff went out of their way to get my situation sorted and I made it to my appointment with time to spare. I am very very grateful to the folks at Comox VW, especially the guy who cleaned my car so thoroughly that I didn't recognize it ;) Great job you guys!!

laurie Parkin

Customer not so happy with her purchase after a few days. No remedy so far.

Brittany Rudy

Absolutely great team to work with! Kathy is always very knowledgeable and incredibly helpful! Would continue to recommend them to anyone.

Krista Hack

Very friendly staff, thanks Jasson

R D

I have never written a review before, but I just had to after I purchased my r-line from them. I drove down from Vancouver and they made sure they accommodated me and my family. Joel went out of his way. He was considerate, patient, flexible, honest, informative, straight-forward and gave us some good laughs. I only wish I lived closer so I could continue to give them my business.

Lisa Barwick

There is some great swag available for purchase at Sunwest Auto Centre. Stop by and pick up some cool stuff.

Simmers Onwheels

Good purchase experience, parts dept helpful, but really review every aspect of their service "packages" our Jetta 30k service was $500!' for a fluffed up oil change ! It was presented as necessary for keeping the warranty valid, but reviewing the bill there was an engine flush, and fuel system flush that I would have not agreed to, and IS NOT recommended by VW, also the air filter was changed, which the maintenance table requires it at 90k, not 30k. I believe the techs are good, just make sure YOU decide what will be done based on the periodic service chart in your owners manual, don't just agree to "the 30k service" as we did. For Comparison, My f150 Ford is usually $68 at the Ford dealer, and as a reward every 5th service is no charge.

Richard Kügler

Finding parts for my 29 year old car can be a challenge but the guys at parts department are super helpful

Ian L.

Awesome sales team, and a friendly and welcoming atmosphere. Great experience all around. And of course, excellent cars!!

Charlotte Cooper

Bought my 2016 Jetta here last year. Fantastic staff, and service. 3 month free check up after purchase. Free BBQ on Fridays between 12 and 1! Plus free wash and vacuums all the time!

Paul Caissie

Extremely helpful and understanding, great customer service. I would recommend them to all my friends for sure. They helped me with a couple different situations after purchase and they accommodated me instantly without question and I feel that they are seeing this side of the customer as well as the business. Thanks

Jack Robertson

I had just a quick little job to do on my wheels, not worth the details, but it required a quick removal/replace and they were able to sneak me in between jobs. From the parts guy (sorry forgot the name) to Ashley in service and Matt the mechanic, they were all professional and did a great job. Thanks for getting me back on the road, no more vibrations!

KJ H

I can only comment on service and not sales as I purchased my VW at another dealership. Service is very disappointing. Slow to return calls, if at all. No updates from service once they have your car in...you have to keep calling them to get information on the diagnostics, solutions, ETA, etc. Most times I cannot get a person on the other end of the phone. Unreasonable length of time they have your vehicle for a simple task like an oil change. Be prepared to wait and wait and wait some more. I've been patient and reasonable and given this dealership several chances but at this point, I'll be taking my business elsewhere.

Paul Ives

Always great service with a smile and a car wash!

Taylor Sollied

Always very helpful at every visit. Dont take advantage, would recommend.

Francis Ghaney

Good svc good people

Froggie

The most helpful service I have ever recieved from the entire team! They went above and beyond to make sure my horrible broken key replacement went smoothly. I know where I will be getting my next car????

Natasha Bot

I drove down from Victoria to test drive some used cars on the lot, however I am deeply dissatisfied with my experience dealing with Comox Valley Volkswagen. I loved the car I test drove and put a deposit on as I was told that another couple was going to be test driving it, the car had a roof leak and fairly extensive staining - I was told that it would not be a quick fix and they were unsure of when they would be able to fix it. I could have purchased and drove back down to pick it up. However they had no flexibility in pricing and weren't even willing to deliver the car when it did get fixed. I found Jon extremely poor to deal with as he does not listen and is less then enthusiastic on delivering any kind of customer service. I will be purchasing my next car elsewhere and would not recommend to anyone I know.

Todd Stewart

Great staff

Jodie C

I have to give this dealership a well earned 5 star for all the hard work and effort they put forth with the recent purchase of my VW GTI. Although there were a few minor hiccups, (I lend that to the fact that I had travelled from Alberta and did the deal solely through email and phone calls), everyone that I dealt with was excellent! Kathy, David, Nicky, Mike, Char and all the service department! A huge high 5 to all of you! They went above and beyond my expectations and I can't express how grateful I am that I was treated so well.

Steve Graham

We bought two cars from them, most of the staff were very friendly. I had a very poor experience at the last place I purchased a car from, they worked hard to make sure this time was a good one. I'd give them 5 stars but the one gentleman got a bit frazzled and defensive when I inquired as to why I should purchase a volkswagen over one of the competitors which were reviewed better. I will say he's very passionate about his cars, though he didn't get a bit too passionate at one point, very good experience overall though. I would go back and fully intend to go back for next vehicle. I've been very impressed with the new Jetta I'm driving, it's a very smooth ride and gets much better fuel economy that what they told me. It calls for 40MPG on the highway, I routinely get over 53MPG driving to Bowser and back everyday, doing 85km/h on the old highway, I've been very impressed.

craig proctor

Have had great dealings with the parts and service department there! Awesome place to do business!

Andrew Ellis

Very unusual experience - learned details about my van that did not agree to what the sales people told me - Used vehicle Manager would not tell the story behind the van. Front window had been tampered with & had to do an extra safety mechanical examination of the vehicle. People behaved frightened when I made inquiries about the Van. Did not contact me about my promised follow up check up on the Van. All in all the worst buying experience of my life.

Emerson Rockefeller

My dealings with the parts department always leaves me with a warm feeling. Looking forward to a time in my life when I can buy a new Jetta from Sunwest.

manfred berger

A good Shop to take your VW for needed Repairs.

CC Duncan

We stopped by to use their charger and get information on their cars coming in. Todd was great conversation, giving updates on the new EVs coming down the line. Perhaps an change is due . Thanks Todd

Elijah

The good: Knowledgable and friendly staff eager to answer any questions or find you the right help you need. The best technicians for your volkswagen on the island. If you have a vw issue, they got you.

Phil Nasralla

(Translated) I ❤ the car. I ❤❤ the dealership ???? (Original) I ❤ das auto. I ❤❤ das dealership ????

M N

Very helpful service department. Went out of their way to track down the most affordable parts and gave excellent and honest advice.

Wheels Barrow

My older vehicle(2003 GLI Jetta)always needs extra TLC. These guys keep me up to date with progressive maintenance ideas. Great work.

David V

My wife and I just purchased our first new car from Comox Valley VW, and we couldn't be happier. The entire experience end-to-end was excellent. Their whole team was patient, helpful, and incredibly friendly throughout the research and buying process. Special thanks to Jasson Mulla for an always professional, helpful and patient sales process. You took the time to answer all of our questions, and to walk us through every last little thing. Responding to late-night texts, and your follow-up post-purchase showed us you really cared. To Jon Beekman, for the same and for finding us our dream car! And to Jim Revenberg, for making us feel like family from our first visit to the dealership, for offering us one of your demo cars over the holidays, and for helping us get our dream car within budget. We highly recommend visiting these gentlemen if you are in the market.