Reviews of Volvo Cars Mont-Royal (Car Concessionaire)

LILY LEE

upset for the service and trade in Volvo XC70 only get 20% of other deal's price. As the end change my mind left Volvo family

Radha Eyzaguirre Pellon

Highly impressed with the overall service we got from Marek. Amazing courtesy and professionalism. Honest recommendations that does not put pressure on you for no reason like most do in the finance and insurance bit of the sale. Definitely recommend asking for him if you want a good service from A to Z.

Chris Pasalic

Marek is your go to person! He is the epitome of professionalism, courteous and offering great service. If you have any issues or questions, he is your go to if you want AMAZING SERVICE in the finance and insurance departments, could not recommend more.

Yves Thibault

Veronika is the best. She's kind and very helpful. She gives the best customer service.

Jean-Claude Olivier

Thanks Charles for the help on Volvo cars and SUVs

George Viron

New place is nice and big. Parts department in the basement isn't ideal and for some reason when you walk in there is a lack of welcoming. No greeting or secretary. Waited 30 minutes for a sales person...

Crazy Eight

Great service, Justin Arns was very professional thank you love my new Volvo xc 90.

Orenda ASMR

Excellent service! Beyond all my expectations!

Phil DaBill

Great service, lovely staff! One of the best dealers I've dealt with! Jaimie the Service Manager is always very helpful, courteous and on point!

Lukas Mathias Woronchak

Great service. Friendly and professional

Dilek Sayedahmed

I had a great experience buying my first car from Volvo on Decarie. This was thanks to Rémi Murray. I had some hesitations and was anxious, but he provided me great critical information. The test drive was helpful too. He also provided with …

Pierre-Marc Bureau

I had outstanding service when shopping for a new car at Uptown Volvo. I was served by Mihail who took the time to understand my needs and patiently answered all my questions. He was very responsive and professional.

Chafic Abillama

I’ve serviced my Volvo for the first time this week and have had a great experience altogether: - booking the appointment with a service manager was very easy and the system-generated email summary was helpful to plan the time in my calendar - the service manager was very courteous and thorough at the drop-off and pick-up, taking all the time needed to answer additional questions I had about the car (unrelated to the service) - the waiting area is confortable and well equipped (see photos). - the sales rep came to greet me and inquired at length about my experience with the XC90 moreover as I was new to the brand - I also had not felt ANY pressure during the sales process, and the rep had been very attentive to my needs. - the service was done on-time, on-spec, and on-budget. Altogether my experience has been nothing but excellent - kudos to everyone involved in the process!

Mohammad Latifi

Located in a very traffic location. I could not talk to a salesman after 30 min, so I had to leave...

Garik Smith

Amazing service from Helen!

Nash Gangji

I wish I could rate this lower than a one star. I bought a 2017 XC60 and took over a lease on an X60 within a couple weeks of each other. I live in Ontario and the work I had to go through to get my cars plated was unacceptable. I was not given the proper paperwork to get the lease in my name, the navigation was not setup and they said opps sorry you will have to bring it to Montreal or go to a dealership in your city. I had no brackets to put plates in the front of the vehicle. I paid the lease transfer fees and was told that the dealership would compensate me for the troubles I went though once the transaction was completed. This process took a few weeks and hours of my time. Once it was completed Ralph the finance manager said that he spoke to the manager and they didn't feel that I should get any compensation. I asked to speak to the manager, I left him a message and he never called me back. I contacted Volvo Canada and they said that this is an issue with the individual dealer and that they would not get involved. They did try to call him and tell him to contact me but he still has not called me back. I bought my cars in October 2017. I could go on with other issues I have had but honestly don't want to waist another minute. However, I feel that everyone should know that they should be very careful when dealing with this dealership.

Dustin Friedman

Friendly and courteous service and sales staff. When I needed minor repairs they were quick and reliable. A+.

alexandre tomaras

After having a few bad experiences when purchasing a car, I must say that Justin Arns truly loves what he does and it showed although my visit last week. Thanks for making my visit a memorable one, I definitely recommend him hands down!!

Philip Wrede

This is just a review of the telephone experience, which was great! Pleasant receptionist, who sent me directly to the person, who could help me. The guy in the service department noted all the information he needed quickly and efficiently, was polite and found a time for me to come in on the same day, which was awesome since I had the day off. If the experience in the shop is anywhere as good as on the phone, this is promising????

Sean 1491

Very poor customer service from the parts department. I would avoid this dealership and go to volvo laval for better service!

Glenda Perez

Charles and the team were fantastic. Thank you for the services and the rapid delivery of our beautiful new Volvo. Keep up the great work ????

Michel A. Di Iorio

Rémi Fortin Murray - excellent service.

Christine Fournier

Amazing experience! Thank you Justin

Pavel Gam

really bad experience, the service depends on the color of your skin, other volvo dealers were really good but on this one if you are not blond or tall better no to buy a car with this people.

Taz S

Be careful when dealing with their finance team, especially Ralph. He tried to scam me by marking up financing interest rates on their CPO cars. I know that because I checked with Volvo Canada and rates are negotiated by Volvo Canada. Dealers can set their own rates but they are usually higher. Ralph offered me a higher interest rate and when I said I would shop around, he came back and said he had negotiated a lower rate with the banks for me! They lost my business because new rate still included a markup. Can't comment on their markup practices on new cars, but always do your homework and shop around. They might offer a lower price, but will get you by marking up financing rates. Don't get conned, be smart and shop around at other Mtl dealers or even in Ottawa till you find an honest one.

Allan Fefergrad

I never could have imagined what a headache it would be to lease a brand new Volvo. Disappointed in our experience. They are very disorganized. We finally got our new car. Let's hope our Volvo driving experience is better than the sales process!

Lika Dolzhenko

Thank you Elena for your amazing service! No pressure and very polite.

DA9TE

Thank you, Elena for the best service. She helped us choose what we need.

Robert Giroux

Pleasant staff and very efficient. From arrival to departure

Kevin Nallathamby

The service here is just incredible. Yannick Fontaine and Marek Mazur are not only one of the best sales people but individuals that you can truly trust to purchase your new Volvo. Yannick will go above and beyond your expectations and get you an incredible deal to make you save money and Marek is one of the most kindhearted people that will take care of you not only during your purchase but the years to come after. These people deserve a raise. Just wow thank you so much Volvo Mont-Royal!

javier roca

Our experience at Volvo Mont-Royal was amazing from start to finish. Charles, Marek and their extended team were efficient, thoughtful and did everything in their power to help us find the car we were looking for in just days. Thanks again for all your help!

mikeypas

I'm really not sure why it is so difficult to book an appointment with this dealership. I called, asked to book an appointment to put my winter tires on, and it seems like its the first time they heard this request. Fumbling around, disconnect me, attempt to transfer me to service, disconnect again. I called 4 times and still wasn't able to book an appointment. Online reservations isn't functioning on their website. I feel like I need to beg them just to speak to someone to get an appointment. No thank you. I wen to John Scotti Volvo website, booked my appointment online, all within 3-4 minutes. I guess I won't be getting my service at Uptown Volvo Decarie anymore, John Scotti just got a new customer. This is not the first time either, this happened last time for the tire change and regular maintenance. Any time I call to speak to service, I never get through. Ever.

Derek Beech

Volvo is a great company just don’t deal with Uptown Volvo dealer at any cost. Went in to order a 2nd car from them in June only to find out in November the car i ordered came in but can’t give it to me because it’s more expensive from what the sales Rep promised and what we signed together. Sales reps say anything to get a sale but can’t stand behind their word and worst of all the management does nothing to make it right. They treat clients like our business is worth nothing to them but eventually they will notice the difference as people to go another Volvo dealer like myself. This dealer will learn how one very unhappy client can make a difference in the long run. Sad day for Volvo Uptown as I take my business elsewhere.

Stéphane

Small demo room but Great sales staff

Abay Zhanabaev

Charlie got me the car and the payment I wanted. Very happy!

Neda Nadeau

I was shopping for a new car after having a few funny experiences, Marek was at Albi Volvo and had provided me guidance in the channel of what I had been looking for. We were looking at something to replace my Mercedes. By then he had joined Gravel Cadillac and we were on the right path for what I was looking for. Great service, easy communication and absolutely no pressure whatsoever with custom tailored attention to my needs. He had messaged me when he got back to Volvo Mont Royal but unfortunately/fortunately Tesla got the better part of both our ends. We are looking forward for Volvo to roll out their line of electric vehicle and most importantly doing business with Marek. We also wanted to congratulate the new ownership under Mr Christian. We highly recommend this point of business and facility with Marek.

Tom Ovens

New Volvo's a tank! Thanks for making it happen Charles! :D

Shadi Khader

This was my second visit. My experience has been great and the service desk manager, John, was very pleasent and made sure to check any recalls and update the software. They also provide a nice waiting area with wifi and good coffee

Julia

Amazing service from Elena!

William Dagher

Great team always smiling and positive the prices are good. I live in laval, my wife and I drive all the way to Uptown volvo, thats how great their service is.

M Z

Merek is simply the best

R4CH37 D

Elena was amazing with me! Her service was impeccable!

Jay Siva

Great place to do business with. Serge is very friendly and helpful at the parts department!

Ol A

Not a quick service. 2,5 hour wait to change tires! Impossible to schedule appointments online, unlike other luxury cat dealerships. The calendar isn't functioning, always have to call in, often service department is not able to take call, they will call back. Meanwhile, inquired about a used car on the lot, was given a price 1 k higher than what's announced on the web. Of course, after doing " let me go see the manager" trick it came down to what's advertised. Would you trust a salesman after this?

M.M

Professional and Friendly staff, always greet you with a smile

Anthony P

Great service from start to finish, a special thank you to Charles for making this an easy decision!

Swewee Swewee

Unethical, rude, untrustworthy... there are many better dealers out there.. avoid at any cost

Maureen Adler Wener

Thank you Charles for all the hard work you did for me to receive my new Volvo xc 40. It was very pleasant to work with you. Happy holidays.

Frank Lacroix

Great overall experience, made the process a buying a car completely stress free and transparent. Big thanks to Charles for making it all happen.

Alex Fabian

First experience with Volvo. The sales staff is working hard to please customers and are offering good deals. Friendly sales staff (Justin and Jamie) and they know their product well. There was a bit of a gap from signing to receiving the …

Jason Myers

Retracting original review of 5 stars as this is no longer the case with new Service Manager. Unfortunately, he favours the attitude that your business is at their discretion and his customer service skills need to be sent back in the mechanics bay and not up front.

Errol Camlioglu

Courteous, clean and respectful. I find the atmosphere much more relaxed and civilized than some of the other luxury car dealers in Montreal. Access is right off of Decarie, so it's easy to get into. The coffee service is not self serve, and sometimes you have to find you someone to make you a coffee or tea. The food is a small variety of fruit, and not much else.

Peter Joseph

Our first purchase with Uptown Volvo in Montreal since we are from Ontario but was skeptical with the sale process!! Louis in sales and Ralph in finance assured us the process will go through smoothly and it did including registering and delivery to our home. Thank you both for all your help.

AK514

Very professional & friendly service , thank you to Charles for helping me find the right car. 5 stars !

Antonin Brunet-Cardinal

Had a very great experience , Charles Montplaisir gave me a good deal

Yang Tan

This dealership' service department used to be really good, but from my last visit I learned my lesson to never go there again, they charged me $500 for maintenance service (did not even reset the maintenance light on the car's computer, don't know even if they actually did maintenance on my car) and tire change. However 2 out of 4 tires wasn't changed properly and started leaking air heavily the next day. So I called them and explained that the air was getting out from the rim and I saw the air coming out on a rainy day (I even had to explain how you can see air coming out of the tire because of water, sorry for thinking this should be common knowledge). They came back with an explanation that I probably drove over some nails into the tires and this had nothing to do with them for not being able to properly change tires and I should be paying if I want to get that fixed, I still cannot comprehend how air coming out from the rim can be caused by me driving over a nail. What a horrible customer experience, you do a poor job for you long time customer and blames it on them. Got the problem fixed and they did not find any nails. Do yourself a flavor and never do service at this dealership, such a waste of time and money.

immobilier3D Net

Excellent service and attentive staff. Great cars and volvo branded loaners.

Irina Stateikina

As always, fantastic service

Matthew Behr

Courteous dealership, they're happy to help and have on-site parking

any name

Amazing service dept. The service side have the knowledge high level of experience

Nadia G

Excellent service. Special thanks to Remi for his professionalism and for setting up all the electronics and linking everything to my phone. I love my new Recharge XC-40!!

Austin P

It was my favorite dealer in Montreal. A situation gone wrong however, totally changed that. I brought a XC90 for inspection there, and the mechanic missed the entire exhaust system, leaving me with a $6000.00 repair bill after I purchased …

Jordi Berges

Best Volvo dealer in Montreal. Really good people, professional and cordially.

Amir H.

So unprofesional. I was there to buy a used car. After testing the car, he gave me his price that was so high. He asked my offer that was lower than him about 3k. Shockingly he asked ne to leave their place. "You are not serious, come back when you are serious!". ???????????? My first time in my life to hear such a thing. I got another car in the same day from another dealer, 1k more expensive than his original price, but was a car that worth it. For sure do not recommend it to anyone.

R Manzano

I went for vehicle maintenance. Great service and friendly staff. Quick turnaround time.

Tamer Rizeq

Dealt with Marek for a new Volvo XC90. His knowledge on the product is extraordinary and his service is phenomenal. Will definitely go back for my next car! Thank you!!

Ivan Khanikian

Amazing dealer with new management. What a difference.. Thank you Christian, Jean and Marek for the awesome service and professionalism. Truly a pleasure.

Sandy Mendell

Super happy client. Extremely excite to drive my new XC40. Dealership is like a second family. Jamie Sugar is the absolute best!!! He is an asset to your company. Already looking forward to my next one!

Steve Daigle

Bought a XC90 off Michael. Spoke to him for the first time on Thursday. After a bit of discussion he gave me a smoking deal and had it ready for me to pick up the next day so I would have it on the weekend. A+

Eric Romer

More difficult to book a test drive than with other dealers - slow response time. We booked an appointment and showed up five minutes early, but were kept waiting for 15 minutes before even speaking to our sales representative. We asked how long a test drive would take and were told 30 minutes, so we allocated 45 minutes in our schedule and were still not able to make our next appointment because of the delay. If Volvo wants to re-brand as luxury vehicles and charge luxury prices they will have to respect the time of their clients the way their competitors do.

Samuel Morabia

Amazing Team at Volvo Cars Mont-Royal. We had great service from Charles. Keep up the great work!

Charles Fontaine

I got the best service with Charles Montplaisir!

Keion Noel

If you’re looking for a great deal on A used Volvo ask for Elena and Yuri great service, best price in towns ????

shelby-ann Kaneb

What a great dealership! Marek offered a custom tailored service for the purchase of our 2021 Xc60 Inscription! He took the time to provide all information and pictures, everything was flawless. The truck was immaculate when we came to pick it up! We are extremely satisfied and highly recommend doing business with them. Marek's quality of service is unparalleled. Thank you.

Harrison Garrison

Upon reviewing my elderly mother's regular service invoice, I noticed that Uptown Volvo has been charging her $20 to fill up her windshield wiper fluid every time they serviced her car. As I personally fill her wiper fluid (and I don't charge her $20 because I am not a horrible person) I know it is always at least 90% full. What kind of sick policy is it to rip off old ladies in such a way. I can only imagine the other ways that the Uptown Volvo management instructs their service department to rip off their clients. It wouldn't surprise me if they haven't paid federal income tax in 19 years.

Jeremy

Thanks for the great quality of service Marek!

Yohan Leblond

Excellent service à Remy ! Thank you.

Benedikt Winthorp

Great experience. Four Volvo in a row!

Kyle Daniels

I’m very pleased with the customer service I received! Charles was incredibly knowledgeable and helpful! Tell his boss to give him a raise!!

Luigi Giancristofaro

Great dealership. Never had any problems they could not solve. Friendly staff.

mikeCSL

Terrible experience for service. I love the Volvo cars. I am a good client with 2 C70 (convertibles) over the past 20 years. Service has gradually deteriorated at Uptown Volvo now at Décarie and is at its lowest ever. I had a deafening alarm (related to the convertible roof) every time the car moves. They could not fix the problem the same day, so I asked service to remove the alarm fuse so that I can book an appointment and use the car meanwhile. No way. My Volvo was left for 2 days in the parking lot, with nobody even looking at the problem, let alone fix it. Phone calls to know what was happening were unanswered (they are too busy) or the answers by 3 different people at service department were misleading. After 2 days I was not happy, I picked my car and my son found the responsible fuse and removed it. My next car (soon, in 2021) will be not be a Volvo and certainly not at Uptown.

Julia Gushevati

Great service, thank you Elena!!

Mona Lee

Great dealer, good cars! I am very happy with my new car I have bought at used car department ! Excellent service. Special thanks to guys from used car department ,they are very professional and helpful ! Thank you very much!

Montreal City

Wanted to give kudos to Marek for the amazing quality of service he had provided in the finance departement and delivery 3 years ago, never had the chance to thank him. Tremendous attention to detail and suggested the right protections for my needs set Marek at another level. We highly recommend doing business with him, he always answered our messages even when he had left Volvo. A true gentleman and a scholar.

Vincent Laflamme

Special mention to Yannick Fontaine for taking care of me. Professionalism and good service after sale.

Kariane Belanger

Volvo Cars Mont Royal, what arefreshing change, thank you Mister Christian and thank you Marek for the delightful service

Hugo Pelaez

Great service

Angelique Poitras

I would like to tell you guys that if you need a vehicle, go to Volvo Mont-Royal, You will get amazing service from Elena.

Anu QC

It was a very good experience in this dealer, our sales Yannick is very nice guy, he is professional and patient, he can always reply to my questions in time, I am very satisfied with this experience.

William Page

Great experience with the Mr. Charles Montplaisir. I couldn't ask for a better service. Thank you Volvo Cars Mont-Royal.