Reviews of Mazda Gabriel St-Jacques (Car Concessionaire)

Chantilly Tequilly

Came with my husband and an amazing woman named Robyn served us like family and was very professional! She knows how to listen to what we needed and made us laugh and smile the entire time. Excellent experience & service !

Gilles Depatie

(Translated) Side of my job (Original) Côté de ma job

Karyne Boucher

(Translated) Very bad experience! He sold me a car hiding me that it was rough. When I knew it, I contacted them, they admitted to see in the file that it was rough but say that I can not do anything against them, because I should have demanded the car proof. In short I do not recommend this place CLEARLY. (Original) Très mauvaise expérience ! Il mon vendu une voiture en me cachant qu'elle était accidenté. Lorsque je l'ai su, je les ai contacté, ils ont admis voir dans le dossier qu'elle était accidenté mais disent que je ne peux rien contre eux, car j'aurais dû exiger le car proof. Bref je ne recommande CLAIREMENT PAS cet endroit.

Andrew c

I purchased my Mazda 3 from Mazda Gabriel on Saint-Jacques. The sales person was extremely polite and helped guide me through the whole process with ease. He made me feel very comfortable and answered all my questions. I had visited a few dealerships and by far received the best service here and the BEST price. Also, the entire staff was very helpful and made me feel welcome from the the moment I walked through the door. I would recommend anyone who is looking to buy a Mazda to visit Mazda Gabriel on Saint-Jacques!

Anton Koval

Awful sales service. Not friendly. Made us wait. No cars to test drive. Shady.

P. Xanthakos

Very efficient, good, friendly service

Karlo Gonzales

AVOID AT ALL COSTS. Our service appointment was at 730am this morning and we were told that we'd get a call when our car was ready, OR, worst case scenario, they'd loan us a vehicle should the service take longer than expected. As of 5pm, we never got a phone call, so we decided to call to see if our car was ready. The girl at the reception desk was completely unapologetic, had no clue whether our vehicle was ready, and barely spoke English. When we asked how we were supposed to get back to the dealership without a car (20km away), and if a shuttle could come get us, she said: "We're located near Vendome metro" and offered no other solutions or apologies. After making it to the dealership, still uncertain as to the status of our vehicle, we were told that there was no Manager to speak to and were not offered an apology as to their error, simply that we could call tomorrow to explain our complaint. After paying a $1500+ bill, we find that was completely unprofessional service. We'll never be back.

France Picard

Issa was perfect he was welcoming from the beginning. And listen to my needs, he is friendly and honest. I would recommend Issa 100% !!

Juan Carlos Morales

Very good service provided by both sales and service teams at Mazda Gabriel St-Jacques.

Tina Lulham

Bought a car from Robyn. Great service and very friendly!

Marius Iordache

I was refused service. Mechanic department - they even refused to check my tires for balancing. This is a huge hazard, as my tires have vibrations on mx5. I called this place many times and nobody seems to ever be available to do anything. I will now seek for the responsible to resign his duty and let someone competent do their job. Mr Habibi

Chloe D.

Professional, attentive and an all-around great purchase and after-purchase service experience. I would highly recommend Mazda Gabriel St-Jacques! Thank you to Serge, Andrew and Raj.

Martyn Liness

Excellent

joh torp

(Translated) No negotiation possible! (Original) Aucune négociation possible!

Nazir Babakarkhil

Sam is the boss ????

Mohamad Hussein

(Translated) Very good service from Issa I highly recommend (Original) Très bon service de Issa je recommande fortement

Vladimir Kozin

Good service! quickly and professionally

Guillaume Blouin

(Translated) Super service! I was served by Nelson and it was an excellent service! (Original) Super service! J'ai ete servis par Nelson et ce fut un excellent service!

Cristina Oliver Gameiro

Friendly and fast service. Highly recommend!

Vlad

When you leave your car at the garage for an oil change with a full tank of gas & you pick it up on empty a week later (delay in pick-up due to a business trip). The car was supposed to be "safely" kept in their parking lot... // + overall bad service

Lou Jarry

Raj in the service department is great! Sales could be better.

Navid Pourmousavian

Today I was served by Nelson at mazda Gabriel. He was such a great guy. everything was prefectly done.

Flavio Vasquez

Good service! Raj is da man!

Max

(Translated) Very good service! I was served by Raj who is a great advisor: professional, attentive and very friendly! (Original) Très bon service ! J'ai été servi par Raj qui est un super conseiller : professionnel, à l'écoute et très sympathique !

Sophiea Atkinson

People shoûld go with Maza They are friendly at Gabreils on St jaques î love The car im Driving From Maza ????

Mohcine MOLATO

(Translated) Very pleasant service, and very fast. Everything can be done remotely without having to visit the dealership several times. I met Mr. Arnaud Le Gonidec the first time and he immediately knew what I would like to have as a car. The second time we met, the car was ready, the papers too. A few minutes for the signing, and I had the keys in hand. Thank you for your help Arnaud! (Original) Un service très agréable, et très rapide. Tout peut se faire à distance sans être obligé à se déplacer plusieurs fois chez le concessionnaire. J'ai rencontré Mr. Arnaud Le Gonidec la première fois et il a directement su ce que j'aimerai avoir comme auto. La deuxième fois qu'on s'est rencontré, la voiture était prête, les papiers aussi. Quelques minutes pour la signature, et j'avais les clés en main. Merci pour ton aide Arnaud!

FaceholeLab脸洞实验室

Worst service ever, treat their customers like animals!

Nicolas Meakins

The Sales Experience was cheesy as expected, but at least they were polite and not too pushy. My service rep Sylvain however, has no idea what it means to be in the service industry.. or perhaps he's jaded from being in it too long? He gets defensive very quickly when a problem is pointed out and blames you as a client. I had to bring my car that was under a year old (less than 10thousand km) 6 times due to a persistant squeaking in the back. upon receiving it back fixed at last, I was informed that while it was in their parking lot someone had crashed into the bumper which as a result needed replacement. Instead of offering to do the repairs, I was told to go through my insurance (which made me lose my no claims bonus and pushed up my premium the following year). When confronted about this, Sylvain told me "it's not his fault!" and it could happen anywhere.. completely overlooking the fact that it happened in their care. It turned out that during that same visit the car wouldn't start (even though I never had a problem with it before), so they changed the battery without advising me. It was only once I had finally got my car fixed through my insurance and they proceeded to chase me up for payment that I uncovered it was for a replacement battery. When confronted about this, Sylvain again resorted to a defensive mentality, shouting down the phone at me that "they would absorb the charge but they didn't have to!". This was all ok until last week, with the car just 2 yrs old and 20k km, when I took it in due to a weird sound coming out of the engine and the vehicle acting irregularly. The sound they say is from the engine mounts coming loose, and the other problem was that a group of 5 wires had been severed by... a squirrel!?!? 3 plastic clips had been snapped out of place, which I believe would take more force than a squirrel would possess, but regardless this expensive job would again have to go through my insurance. While I doubt this was in fact a squirrel, and probably more due to the engine mount being loose, when I commented that it must be poorly designed if a squirrel could destroy the engine, again I received a very defensive and aggressive Sylvain retort. This time my girlfriend was there and disgusted with how he was talking to us both. Finally, frustrated with a lack of communication about the fixing of the problem, a courtesy car, etc, I asked to have a different Service rep.. the response was an immediate call from Sylvain which consisted of him shouting down the phone at me saying this was my opinion and not his. Once this lease is complete, I look forward to never using Mazda Gabriel again, and would recommend others consider using another outlet.

VIGNEEE

good car buying experience, Arnaud is nice and helpful.

Siavash Nabavizadeh

Very clear and understandable contracts so far. Smooth leasing experience.

Sofiane Bouchal

Really good and fast

Devon M (Devon)

My car is only three years old (bought a demo) and already both my keys don’t work and the audio system does not work. Brought it in to get fixed and was informed that it would cost me 150$ for them to make an attempt to fix it. There were no guarantees that they would be able to fix the problem and I would still pay $150 whether or not they fixed it. They were also unable to determine how much it would eventually cost to fix it. I understand that things work differently at a car dealership, compared to a normal retailer, but the idea of me paying 150$ with no guarantees that it will fix the issue does not work for me

Diego Cocchiararo

Very clean and nice place. The staff is very kind. Transaction was very professional and simple. I would recommend Issa Jawad if you're looking for your next mazda.

Laura Seagram

Friendly staff great service and convenient location. Recommended to all my friends.

Roen Higgins

Arnaud and Andrew are my A & A. They have been so helpful and patient. It wasn't easy finding a vehicle I liked or if I did I could barely get to test drive it during a pandemic. But let me tell you... THEY MADE IT HAPPEN. Where others dealers took weeks to get back to me with a car available to test drive they also couldn't match the deals I got at Mazda Gabriel. They walked me through, never pushy and even when I asked a million and one questions from the make, past issues, rumors etc.. THEY KNEW THEIR STUFF where other dealers misinformed. So greatful to have met them and I'm glad to be back. I had leased a Mazda 3 sport in 2007 and loved my journey then. So returning and driving off with a Mazda CX-30 felt like an elevated version of what I love about Mazda. Good to be Back. These guys are the BEST. Thank you to the Mazda Gabriel Fam

Renault Cartier

(Translated) Following the closure of Mazda Papineau, I had to change dealers and frankly, I was very satisfied with the excellent customer service. Very welcoming and professional staff. When I was phoned at work to tell me the things I was recommended to do, for someone like me who did not know anything about mechanics I had the right to explanations of why I was recommended the repairs. I enjoyed it immensely and I understood why. (Original) Suite à la fermeture de Mazda Papineau, j'ai dû changer de concessionnaire et franchement, j'ai été très satisfait de l'excellent service à la clientèle. Personnel vraiment très accueillant et professionnel. Lorsque l'on m'a téléphoné au travail afin de me dire les choses qu'on me recommandait de faire faire, pour quelqu'un comme moi qui ne connais rien en mécanique j'ai eu le droit aux explications du pourquoi on me recommandait les réparations. J'ai apprécié énormément et j'ai compris pourquoi.

Sophia P

(Translated) Thank you very much Pierre Olivier and Andrew! Great service Xox (Original) Merci bcp Pierre Olivier et Andrew ! Great service Xox

E M K

I purchased a Mazda CX-5 at the end of August from Mazda Gabriel. The sales agent who worked with me was Issa Jawad. This was a very positive experience, especially because of Issa's incredible professionalism. Issa is first-rate: extremely helpful, patient, thoughtful, kind, and careful. Since this was my first purchase of a car, I really appreciated this kind of patience. Precisely because there was no pressure, and the effort was on being helpful, it made me lean toward a Mazda purchase compared to other options. This kind of high level of professionalism inspires confidence in Mazda and the dealership. Merci beaucoup! --Erik

Michel B

One of the best sales experiences I've had from any dealership. Great team!

Axel AUDELIN

(Translated) Hello everyone, I come here to share my experience at Mazda Gabriel .. concretely all start with an attractive price at first and then I notice some snags on the bodywork I ask them if he will make the alterations to that he answers me yes of course we will realize them. Then come the moment when finally the salesman tells me that there is an error on the price and that finally it is 1000 $ more expensive! And if I want it at the price, I can forget about the alterations. I finally concede that there may have been a price error so I accept with any alterations. But how do you say that the salesman Garry and a very little commercial person who will not make you any commercial gesture .. Then come the moment of delivery and fill it! They are not even able to deliver a car with gas! I was on the reserve. And when you tell him he can do the full he says to you "go make the full there is a station not far! " As much to tell you that I was on the verge of breaking the sale and leave without the car .. in this concession they have no consideration for the customer! So going to another Mazda agency is not what is missing in Montreal. Here I know it's a bit long but it really does not deserve that we linger at home to flee ..... (Original) Bonjour à tous, je viens ici pour partager mon expérience chez Mazda Gabriel .. concrètement tous commence par au début un prix attractif puis je remarque quelque accrocs sur la carrosserie je leur demande alors s’il vont effectuer les retouches à cela il me réponde oui bien sur nous allons les réaliser . Puis viens le moment où finalement le vendeur me dit qu’il y a une erreur sur le prix et que finalement elle est 1000$ plus cher ! Et que si je la veux au prix afficher je peux oublié les retouches . Je concède finalement qu’il y avait peut être une erreur de prix j’accepte donc avec toute les retouches. Mais comment vous dire que le vendeur Garry et une personne très peu commerçante qui ne vous feras aucun geste commercial .. Puis viens le moment de la livraison et la le comble ! Ils ne sont même pas capable de vous livrer une voiture avec de l’essence ! J'étais sur la réserve . Et quand vous lui signaler qu’il peut faire le pleins il vous dit « allez faire le pleins il y a une station pas loin ! » Autant vous dire que j’étais à deux doigts de casser la vente et de repartir sans l’auto .. dans cette concession ils ont aucune considération pour le client ! Donc autant aller dans une autre agence Mazda ce n’est pas ce qui manque à Montréal. Voilà je sais c’est un peu long mais il ne mérite vraiment pas que l’on s’attarde chez eux à fuir .....

Alexandre Labelle

Amazing service. Love the free stuff while you wait. Love doing service on my car there. Open on weekends too. Good dudes. Backed hard.

Nathalie Spinelli

(Translated) Mazda Gabriel is a warm and inviting place. My salesperson, Arnaud Le Gonidec is a young car salesman who immediately puts us at ease and puts us under no pressure when buying. He is smiling and nothing is ever complicated with him. In addition .. he is a handsome man! Go see it .. you'll see! A visit is essential ..! Thank you Arnaud for your professionalism ... Here it is !! ???? (Original) Mazda Gabriel est un endroit chaleureux et invitant. Mon vendeur , Arnaud Le Gonidec est un jeune vendeur passionné de voiture qui nous met tout de suite à l'aise et nous mets aucune pression lors de l'achat. Il est souriant et rien n'est jamais compliqué avec lui. En plus.. il est beau bonhomme! Allez le voir.. vous verrez bien! Une visite s'impose..! Merci Arnaud pour ton professionnalisme... Voilà!!????

Mira Pi

Good place, most important is the gods service and nice stuff (professional and nice). I've been here for my cars many years, never turned me down.

Yes Its me

Fast, efficient and smooth process, thnx everybody! REPLY I AM LOVING IT!!!

Susan McKinnon Bell

I have been a Mazda client for over 20 years - Mazda Gabriel - best service best sales honest and reliable

Farid BM

Superior Service , Professional Teams, Great Price! The Mazda Gabriel is one of the top dealer for purchasing a new or used vehicle. Especially Mr. Dokk Dudayev is one of the best Sales Assistant Manager who patiently tries to provide the best price, and service to his customers. I recommend this dealership based on their honesty, quick service and the great customer support.

brandon jones

(Translated) Wow! Wow! Wow !! I was greeted like a prince for my purchase of my new 2018 Mazda 3 GT Premium. My salesperson, Arnaud, was able to respect my budget, answer my questions professionally, meet my expectations and sell me the vehicle of my dreams. I want for a long time. I recommend 1000%. The CFO, Andrew, was very professional with me, helped me even with my difficulty with the credit report, answered all of my questions and I will probably have my baby because of them !! There isn't even a word to say what I'm feeling right now. A big thank you to all of you! (Original) Wow! Wow! Wow!! J'ai été accueillis comme un prince pour mon achat de ma nouvelle Mazda 3 GT Premium 2018. Mon vendeur, Arnaud, a su respecter mon budget, répondre à mes questions professionnellement, répondre à mes attentes et me vendre le véhicule de mes rêves que je veux depuis longtemps. Je recommande à 1000%. Le directeur financier, Andrew, a été très professionnel avec moi, m'a aidé même avec ma difficulté pour le dossier de crédit, a répondu à toutes mes questions et je vais probablement avoir mon bébé à cause de eux!! Il n'y a même pas de mot pour dire ce que je ressens présentement. Un gros merci à vous tous!

Zayan Khandker

Seemingly the best prices for any Mazda's all over Canada - whenever you are in the mood to do business make sure you are in touch with their business manager Andrew Colasante - he'll do everything to make the deal happen. Thanks for everything!

Daniel Beitler

Bought a new mazda3. Andrew helped me was here to help me and answer all my questions. Thank you so much!

Romain Lortille Bruel

(Translated) Very good service. product and price (Original) Très bon service. produit et tarif

Joseph Khoury

Great friendly staff, very professionnal. I bought a used car from Sami, treated me like family. I also dealt with Andrew in finance, very nice guy. I refered my sister to buy a new Car Ilia and another experience there.

Arianne Blanchette

(Translated) Special thanks to Andrew and the entire Mazda Gabriel St-Jacques team for the excellent service. Very happy with my new CX-3. ???? (Original) Un merci particulier à Andrew et à toute l’équipe de chez Mazda Gabriel St-Jacques pour l’excellent service. Très heureuse de mon nouveau CX-3. ????

Raymond Chamberlain

Not my place to many hidden cost will not go back

Mohamadou Abdoulaye NDIAYE

(Translated) They sold me a second-hand car that was unsuitable for the interior. They told me the car will be cleaned when I pick it up. They just put a jet of water on the outside. And when I made the remark, the salesman told me that the car was sprayed with water outside, that's all! Also a day later the remote key did not work. Seller's response: we sold it to you as it is and we can't do anything, try to change the battery to see. In their announcement they stated that the vehicle is inspected and everything is working. It is not really the truth. Pay attention. I do not recommend doing business with them. As soon as you pay, you're done, even before giving an advance, be careful. (Original) Ils m'ont vendu une voiture occasion impropre à l'interieur. Il m'ont dit que la voiture sera nettoyée lorsque je viendrais le chercher. Ils ont juste passer un jet d'eau à l'exterieur. Et lorsque j'ai fait la remarque le vendeur me dit qu'on passe la voiture au jet d'eau à l'extérieur c'est tout ! De plus une journée après la clé à distance ne marchait pas. Réponse du vendeur : on te l'a vendu telle qu'elle et on ne peut rien faire, essaie de changer la batterie pour voir. Dans leur annonce il ont déclaré que le véhicule est inspecté et tout fonctionne. Ce n'est pas la vérité vraiment. Faites attention. Je ne recommande pas de faire affaire avec eux. Dès que tu paies, tu est cuit, même avant de donner une avance faite attention.

Cydric Rims

(Translated) You! Customers !! you are not ROI at MAZDA ... Purchase of a new 2010 Mazda6 and a multitude of problems from the first month .. So it starts badly! In addition, the service is rotten, they do not know how to address customers and make us believe that we have a problem and we know nothing about mechanics. Note that so much this business has problems and that customers complain about salespeople, secretaries and repr. to the services change of head every time I put feet there !!! Clearly: FORGET MAZDA GABRIEL! NB: You pay even when we should not have paid! (Original) Vous ! Clients !! vous n'êtes pas ROI chez MAZDA... Achat d'une Mazda6 2010 NEUVE et une multitude de problèmes dès les 1er mois.. Alors ça commence mal ! de plus, le service est pourri, ils ne savent pas s'adresser aux clients et nous font croire que c'est nous qui avons un problème et que nous connaissons rien a la mécanique. Notez que tellement cette entreprise a des problèmes et que les clients se plaignent les vendeurs, secrétaires et repr. aux services changent de tête a chaque fois que j'y mets les pieds !!! En claire: OUBLIEZ MAZDA GABRIEL ! N.B: Vous payez même quand nous n'auriez pas dû payer !

Max Quev

Great service, was in and out in 40 minutes for my oil change / inspection

R A

Ask for Elias he’s great!!

Philippe Bosse

Great service

Maxence Pezzetta

(Translated) A HUGE THANKS TO ILIA. I have been a customer at Mazda Saint Jacques for 3 years and I have always done business with Ilia who is an outstanding advisor. I insist on the fact that he is an advisor and not a seller. He listens and really gives 100% to satisfy his customers. A BIG BRAVO to him !! (Original) Un ÉNORME MERCI À ILIA. Je suis client chez Mazda Saint Jacques depuis 3 ans et j'ai toujours fait affaire avec Ilia qui est un conseiller hors pair. J'insiste bien sur le fait qu'il est conseiller et non pas vendeur. Il à le sens de l'écoute et se donne vraiment à 100% pour satisfaire ses clients. UN GROS BRAVO à lui !!

Mohammad Chabti

This is 1 out of 3 connected poor experiences I had with them. I got a recall letter for the Airbags. Like any other dealerships, they wanted to cross sell me other Services. I agreed to take the Complete Diagnosis and Oil Change package since oil change was due. They charged a fortune and guess what, in the diagnoses they did not notice that: AC was mot working. Engine service light was on Moreover, the Airbag light came on few hours after the recall. I went back to them expecting appology AND fixing the problem, instead, they said they will do a new inspection and charge me again if they find out that the issue was not related to the call back. So I told them, if it is not related to the call back then Do Not fix it I don't want to pay anything anymore. They agreed. Later on they called saying the Airbag issue is linked to the Seat Belt and they had no choice but to fix it because it is not safe and charged me another fortune. 2 days later the light came back again, so I went back and they gave me a free Oil change service ( damage control) and will try to fix the issue.(You know, its an old car and need love Bla Bla....) Bottom line, very incompetent Service Account Manager who would take any opportunity to charge you. Next time you go there be careful as he might charge you for the "Bonjour". Try Mazda Saint Laurent dealership, they seemed to be less greedy.

Sammy Najar

(Translated) They have been my dealer for 2 years and I have had a few events. The one who made me change places is the following. I asked for an estimate to change the skirt clips on the right side of a Mazda 3 as they did not hold. They told me that the skirt was finished and had to be completely changed for $ 600. I went to the Mazda at the corner of the 40 and the 15, they repaired it for $ 12 ... (Original) Ils ont été mon concessionnaire pendant 2 ans et j'ai eu quelques événements. Celui qui m'a fait changer d'endroit est le suivant. J'ai demandé une estimation pour faire changer les clips de la jupe sur le côté droit d'une Mazda 3 comme elles tenaient mal. Ils m'ont dit que la jupe était finie et devait être complètement changée pour 600$. J'ai été au Mazda au coin de la 40 et de la 15, ils l'ont réparé pour 12$...

Stephanie Harris

A really great experience. And pretty good coffee.

Réginald Joseph

I had a very great service. Salesman was very patient. Gave all the details I needed. Very satisfied.

Pat Magazzu

Update: 3 years later, lease came to maturity Ilia, Raj, Andrew, Arnaud & Pierre-Olivier id it again! Fantastic service, from beginning to end. I'll ALWAYS recommended Mazda Gabriel St. Jacques and these great 5, for best price, quality products and impeccable service. See you guys soon! ------------------------------ Update 6 months later. A little issue came up w/the upgraded mags that I got from the dealer. The dealership's manager Ilia Baranov heard me out and took swift action. After sales service is amazing. They don't just give you the keys a hope you never come back for any help. Mazda Canada and Mazda Motor Corporation should take note of the amazing service, pro-customer attitude and pro-Mazda performance from Ilia Baranov. ------------------------------ Ilia, Arnaud & Andrew will make you feel right at home. They are very attentive, professional & knowledgeable. They take their time to inform you of all your options and are never pushy. High class place to go. I'd definitely go again for my next car. -Pat Magazzu 2018 Mazda CX-5 GT (Soul Red Crystal Metallic :D )

Marianne Desjardins

(Translated) I am frankly disappointed with the service received, we bought a car in July, we paid more for the winter tires to fit on Rim. Result, 1 the wipers were not good, they had to be changed. 2. I put on my winter tires and the pressure was not good and the tires are not balanced, on the highway my car is shaking and I panic. After contacting them they want to charge us yet another amount to balance the tires, which should have been done the last time. They did their job badly and even if on the phone, the guy confirmed to us that it was not normal, that the tires should have been balanced, he does not want us to REPAIR AGAIN for the same service! Could never do business with them they were dishonest (Original) Je suis franchement déçu du service reçu, nous avons acheter une voiture au mois de juillet, nous avons payer en plus pour avoir les pneus d'hiver monter sur des Rim. Résultat, 1 les essuie glace n'était pas bon y'a fallu les changer. 2. je met mes pneus d'hiver et la pression était pas bonne et les pneus ne sont pas équilibrer, rendu sur l'autoroute ma voiture tremble et moi je panique. Après les avoir contacter il veulent nous charger encore un autre montant pour équilibrer les pneu, alors que cela aura du être fait la dernière fois. Ils ont mal fait leur travail et même si au téléphone, le gars nous a confirmer que c'étais pas normal , que les pneu aurais du être équilibrer, il ne veule que l'on REPAIE ENCORE pour le même service! Pu jamais faire affaire avec eux ils ont été malhonnêtes

Rejean Turcot

(Translated) Super good service! All the personal is really pleasant and efficient! (Original) Super bon service ! Tout le personnelles est vraiment plaisants et efficace !

Arthur Vilner

I bought my Mazda 6 with Andrew Colasante about a year ago. What a terrific experience! Andrew could sense that I wasn't very knowledgeable about purchasing a new car, and throughout the entire process he displayed patience and attentiveness. He was sincerely looking out for my best interests. I would highly recommend him. And after a year with my new white Mazda 6 GT, I couldn't be more thrilled! =D

Alex Deschenes

(Translated) Thanks to Sylvain in maintenance and to Pierre-Olivier in sales for their excellent service (Original) Merci à Sylvain a l'entretien et à Pierre-Olivier aux ventes pour leur excellent service

Desmond Rotundus

If you noticed, the reviews here are generally high for sales, and low for service. I agree. Our sales person was great. But once you buy your car, this is no longer the department that you will be dealing with. When you buy a new car, it is a little bit like marriage. You will be bound to a certain degree for warranty etc to your dealer ship. And this is the part you will not see until after you get your new car. So of course it's all smiles and you have a new car. But if something goes wrong... now you realize, you're in a relationship with something very nasty, dirty, and sneaky. That's how I'd describe upper management at Mazda Gabriel, or at least I'm assuming it's upper management. Mazda Canada recommended I switch to another dealer ship. Bottom line is my new car had problems out of the gate, and it's been almost three years now, with the problem persisting, and NOT BEING addressed, only giving me a run around. Beyond dis-appointed.

Justin Romita

This is one of the worst experiences during our car shopping endeavors. Highly disorganized as upon our arrival the staff seemed to be partying and was not aware of our appointment nor was the vehicle preppared for the test drive. When it came to the test drive, it is the worst experience compared to all other dealers. We were barely permitted to drive the car, the chaperone was rude and possibly homophobic.

Audrey Néron

(Translated) Very good service received from Mr. Le Gonidec! All questions were answered with great respect and professionalism, I really liked my visit. (Original) Très bon service reçu de la part de M. Le Gonidec! Toute question on été répondu dans le grand respect et le professionnalisme, j'ai bien aimer ma visite.

Elliot Rohr

I purchased my first Mazda from Mazda Gabriel St. Jacques this week. I was pleased with the staff and highly recommend my personal sales rep Arnaud Le Gonidec. He was very easy to deal with, showed me all car options in my market and highly professional. I will definitely buy again from the Mazda Gabriel Group.

Daniel Montero

Wished they had a 0 rating, I should've reviewed the comments before setting foot in this dealership. Comments here are not exaggerated, customer service here is horrible, they would blame you for problems they make and will make you pay for it. I cancelled with them middle of the process of getting a new car now its a headache trying to cancel everything. Only thing good to say about this was the sales rep Steve who was great to deal with and really helped us alot but horrible upper management and cant say this enough.

Marc Fellahi

(Translated) I was very well served by my salesman Arnaud. He has always been listening during our calls and meetings. I recommend it very strongly. (Original) J’ai été très bien servi par mon vendeur Arnaud. Il a toujours été à l’écoute lors de nos appels et rencontres. Je le recommande très fortement.

Brian H

Fantastic service and overall transaction. Friendly staff, convenient location. My man Ralph really came through with exactly what I was looking for! Would definitely recommend to my friends and family. Thanks!

Annie Pacitto-Allard

(Translated) Super popularization and good advice (Original) Super vulgarisation et bons conseils

Thomas Kurian

The experience has been really good ! Filippo has been very knowledgeable and informative and a super assistance to me ! Thank You Mazda !

Nick Slobodinuk

Very helpful staff, i had many questions they took the time to go over all details with me. I would definetly return.

Phil Rivard

(Translated) Fast and courteous service as usual! (Original) Service rapide et courtois comme à l'habitude!

Jhinseok LEE

The dealership was great. Issa explained me very well about the CX-5 itself and also the CR-V that I was considering. Finally he convinced me that CX-5 is good choice for me and I bought it.

Ilia Lioutov

Terrible dealership full of crooks. I don't recommend it to anyone. Avoid at any cost!!! They will trick you easily. Keep in mind that these people are professional swindlers.

Susie Jeaurond

(Translated) I am completely satisfied with my Mazda car bought at Mazda Gabriel St-Jacques. Mr. Filippo Mangione has provided me with outstanding service. When I went to pick up my new car, everything was ready, everything had been thought down to the smallest detail. If you are thinking about buying or renting a vehicle, I highly recommend this dealer. (Original) Je suis entièrement satisfaite de ma voiture Mazda achetée chez Mazda Gabriel St-Jacques. M. Filippo Mangione m'a offert un service hors pair. Lorsque je suis passée prendre ma nouvelle voiture, tout était prêt, tout avait été pensé jusque dans les moindres détails. Si vous pensez à l'achat ou à la location d'un véhicule, je vous recommande fortement ce concessionnaire.

Kim Benisty

Best service I've ever had from any dealership, hands down!,,, from the receptionist, to my salesperson,to the F&I manager, WOW!!! 5:star!!!!!thank you so much Mazda Gabriel st-jacques!!! The minute i walked in i was greeted by their receptionist Elizabeth with the warmest smile. My salesman Sami Girgis was patient, informative and very profesional, he made my car shopping experience such a pleasure. Their F&I manager was also just as amazing as the rest of the team. I had the privilege of meeting their GM, who was also so kind and patient and made me feel that they all had my best interest at heart and wanted me to be happy with choice and purchase. Thank you once again, this dealership shows how a team makes all the difference in customer service.

Aymen MRAD

Service excellent !!

Chun-Kwong Wong

I bought my Mazda 5 last November. I have to admit that my experience prevents me from giving them a perfect score. Despite of that, their customer relationship department did show that they care their customers, which is why I am changing this comment with a higher rating. Since they are very close to where I live, I think we will both benefit if we can maintain a good relationship with them.

Adedayo Adetunmbi

Great

Mardoché Fontilus

(Translated) Very good service. Thank you Nelson (Original) Très bon service. Merci Nelson

Elias Alvarez

Great service

Mahdi Al Husseini

I had an amazing service at mazda. Ralph is the best!

Jessica Roby

(Translated) Great courteous customer service (Original) Super service a la clientèle courtois

Elizabeth POOCH

Overpriced and not cometely honest with regards to provincial consumer protection laws. Watch out

Sengtiane

(Translated) I adopted this Mazda dealership because I was charmed from the first visit. The impression I have is that the management is well established and that its professionalism transcends all employees, in all departments. A service in French, the address is required, and a fast, impeccable service, all in consistency. The service specialist is always helpful and tries to accommodate you, to find solutions. Also, I find them to be old school and for the best, honorable business values! (Original) J'ai adopté ce concessionnaire Mazda parce que j'ai été charmée dès la première visite. L'impression que j'ai c'est que la direction est bien établie et que son professionnalisme se transcend chez tous les employés, dans tous les départements. Un service en français, le vouvoiement est de mise, et un service rapide, impeccable, le tout dans la constance. Le spécialiste au service est toujours serviable et tente de vous accommoder, de trouver des solutions. Également, je trouve qu'ils sont de la vieille école et pour le mieux, des valeurs d'affaires honorables!

Ryadh Talamali

(Translated) Impeccable service. Raj is really very professional. Thank you (Original) Service impeccable. Raj est vraiment très professionnel. Merci

GUy Laniel

(Translated) Go see Habib and his team. (Original) Aller voir Habib et son équipe.

Sacha-Lewis D

Coffee and breakfast muffin while waiting for my car ! Thank you

Nael Dayoub

Amazing service! Made it easy getting my family the car we wanted for the price we were looking for! Overall was a a great experience working with you Andrew Colasante.

Margaret Sankey

Friendly service with a smile, nice place for waiting during repairs.

Andrea Danielle

Very accommodating staff very nice people. Had a good experience buying my first car is this dealership. The transaction was very smooth. Highly recommended.

David Munger

(Translated) We received a golden service from Issa, from the presentation of the vehicle to the financing options. It is clear that I want to do it again when the time comes. (Original) Nous avons reçu un service en or de la part de Issa, de la présentation du véhicule jusqu'aux options de financement. C'est clair que je veux faire avec lui de nouveau quand viendra le temps.

eric gaston

(Translated) Its looks good. With time... (Original) Sa semble bien. Avec le temps...

Barbara Jessome

Such a beautiful and clean city

Dana Flynn

I was terrified of going to this dealership after seeing these reviews, but took a chance after being treated like a basket case by another dealership who suggested I "go home and talk it over with my husband." I dealt with Filippo Mangione - now, if you have any doubts about going to this dealership, make an appointment with this guy. He was incredibly respectful and did not try to push anything I said I didn't want. He was very patient with all of my questions, compared many vehicles and didn't treat me like an idiot. It was a very positive experience and, if he's still there, I'll be going to him for my next car.

Jen de Melo

Worked with Jacob at Mazda Gabriel today. We live in the West Island, but wanted to go to a dealership closer to work in the city and I'm glad we did. Jacob was incredibly helpful and kind. It's never fun having to spend over $500 in repairs, but we're glad we are getting them done by Mazda so we know we're getting quality work and parts. The shuttle driver was kind and entertaining and very friendly. Thanks for the ride to work, guys! We appreciate it and will be spreading the word.

Mélina Venne

(Translated) Really very satisfied with my experience !! I was greeted by Arnaud who was really attentive to my requests regarding my new Mazda and he knows very well what he sells so I was really in good hands for the purchase of my new car! ! I recommend everyone to do business with this charming Arnaud! Another huge thank you for all your advice for both the purchase and maintenance !! (Original) Vraiment très satisfaite de mon expérience!! J'ai été accueilli par Arnaud qui était vraiment très à l'écoute de mes demandes concernant ma nouvelle Mazda et il connaît très bien ce qu'il vend alors j'ai vraiment été entre bonnes main pour l'achat de ma nouvelle voiture!! Je recommande à tous de faire affaire avec ce charmant Arnaud! Encore un énorme merci pour tous tes conseils autant pour l'achat que l'entretien!!

julie boucher

(Translated) Courteous and welcoming staff both in the parts and services section and in the car sales section. (Original) Personnel courtois et accueillant tant dans la section pièces et services que dans la section vente de voitures.

A-aron James

Great Deal! Great people! NOW is the time to buy. Look for Mr. Serge-Guy, he is the GUY.

Jaison Thomas

I had a good experience at the dealership. Most of the conversations revolved around the finances, and i would suggest to showcase the car and features, in a more exciting way. The executives that helped me primarily was Mr.Serge and Mr Andrew. They both did an amazing job and kept all the details to the point. Mr.Serge also gave guidelines and a general idea of owning a car in Montreal, which was indeed helpful. The sales Director of the dealership was also involved in the process, and showed immense positivity towards my purchase. Thank you guys, and keep up the good work. Cheers :)

Pooja Saxena

Recently purchased a CX5 from Mazda Gabriel. Very happy with the customer service and deals offered. I found about this dealership after a sour experience with another Mazda dealership in St Laurent (who was dishonest and unprofessional) and am thoroughly glad I decided to switch. Got all questions answered and a shiny new car prepared for me just as I wanted. Thanks Chris, Andrew and team!

3分钟热度_FishfishDing

I paid a deposit for an used car last Tuesday and they promised to deliver it this Monday. However they postponed it again and again without proper reasons, always saying that checking with the service department but never get back to me. The sale representative was sick and without proper handover to he new representative. I don’t want this car anymore. I want my deposit back!

Tomas Tatar

(Translated) Very good experience with the seller Sami for the purchase of a used vehicle. I got a very aggressive price and Sami called me several times to tell me that he was going to offer me additional free products (New moose carpets). In addition, he included tires in perfect condition and did not charge me with the installation. The whole team is transparent and friendly. In short, I recommend Sami. (Original) Très bonne expérience avec le vendeur Sami pour l'achat d'un véhicule d'occasion. J'ai eu un prix très agressif et Sami m'a rappeler plusieurs fois pour m'annoncer qu'il allait m'offrir des produits gratuits supplémentaires (Tapis orignaux neuf). De plus, il m'a inclus des pneus en condition parfaite et ne m'a pas charger l'installation. Toute l'équipe est transparente et amicale. Bref, je vous recommande Sami.

Firouz Nikpour-Naini

Customer service is not their strength

Amor Kumar

Excellent service!

Sabrina Hini

(Translated) Great experience at Mazda Gabriel. Thank you to the team that accompanied me patiently and professionally throughout my process of buying a used car. I am happy and satisfied, a big thank you! (Original) Super expérience chez Mazda Gabriel. Merci à toute l’équipe qui m’a accompagné avec patience et professionnalisme tout au long de mon processus d’achat d’un véhicule d’occasion. Je suis heureuse et satisfaite, un gros merci!

Marc Jreidini

Excellent staff , excellent service, professional and super clean. I recommend if someone wants to buy a new car or to trade his car with new one ask for Sami. ( the whole staff is super friendly and helpful) Thank you Mazda st jacques.

Jheferson Aguirre

The seller lacked experience and when I notified him that there was a problem with the car I was trying, he wanted to make me believe it was a normal thing. Trust automatically lost.

Isabelle Xxxx (Isabelle)

(Translated) I strongly advise against this place, in any case do not take especially Christian, I had an appointment at 2:30 p.m. he called me at 12 p.m. to ask me to come at 1:45 p.m. telling me that I had an appointment and I will go first, he made me wait three quarters of an hour !! I came for a rental, he tells me about the rates for purchase, he had forgotten everything about everything we had talked about, even that I had an appointment because he did not even apologize, bravo for your professionalism sir, to finish he offers me to buy my car at 7000 dollars fully equipped after negotiations and did not hesitate to treat the small garages as dishonest when they try to get by next to big filths like you, in short you will have understood sir that I would never set foot in your dealership again. (Original) Je déconseille fortement cette place, en tout cas ne prenez surtout pas Christian, j avais un rendez vous à 14h30 il m à appelé à 12h pour me demander de venir à 13h45 en me disant que j avais un rendez vous et je passerai en priorité, il m'a fait attendre trois quart d'heure !! J étais venu pour une location, il me parle des taux pour achat, il avait tout oublié de tout ce qu on avait parlé, même que j avais un rendez vous car il ne s est même pas excusé bravo pour votre professionnalisme monsieur, pour finir il me propose de racheter ma voiture à 7000 dollars tout équipé après négociations et ne s est pas privé de traiter les petits garages de malhonnêtes alors qu ils essaient de s en sortir à côté de gros crasseurs comme vous, bref vous aurez compris monsieur que je ne mettrais plus jamais les pieds dans votre concession.

Ahd Alkhunaizi

Came in to check for used car. No hi no sitting and discussion. We volunteered the info and the guy was just walking around in their lot answeing briefly and abruptly showing ZERO interest in serving us. It was obvious we NEED a car and willing to explore however he basically shut us down. Never returning and never recommending to anyone.

Jeremy O'Brien

Great service ! Friendly and helpful staff. Quick and convenient

Patricia

(Translated) If you're looking for a car, even if you're not yet convinced you want a MAZDA, check out ARNAUD LE GONIDEC at Mazda Gabriel St-Jacques - you won't regret it! Arnaud has a very professional and friendly approach, he took his time to answer all my questions - without judgment or pressure! He focused on my needs and budget, and highlighted relevant points during our test drives. He knows everything and he is passionate! Following our interview, I was able to make an informed choice and I chose Mazda! For unparalleled, respectful and friendly 5 ★ service, make an appointment with Arnaud Le Gonidec at Mazda Gabriel St-Jacques - you'll get the truth! Thank you very much Arnaud! (Original) Si vous cherchez une voiture, même si vous n'êtes pas encore convaincu de vouloir une MAZDA, allez voir ARNAUD LE GONIDEC chez Mazda Gabriel St-Jacques - vous ne le regretterez pas! Arnaud a une approche très professionnelle et amicale, il a pris son temps pour répondre à toutes mes questions - et ce, sans jugement, ni pression! Il s'est concentré sur mes besoins et mon budget, et a souligné des points pertinents lors de nos essais routiers. Il s'y connaît et il est passionné! Suite à notre entretien, j'ai pu faire un choix éclairé et j'ai choisi Mazda! Pour un service 5 ★, hors pair, respectueux et amical, prenez rendez-vous avez Arnaud Le Gonidec chez Mazda Gabriel St-Jacques - vous aurez l'heure juste! Merci beaucoup Arnaud!

Olivier Giroux

(Translated) Mazda RX8 owner do not go to Mazda Gabriel! That incompetent, unable to honor any warranty against the Rotary. I went today for simple recall of "airbag", after making an appointment 2 days before and very well specified that it was for a 2004 RX8 and giving my serial number. Rendered it to me that he was not going to perform the recall without me paying for the inspection. It's a loie Everywhere in North America, it must change the airbags for free and do not want to do it !!! In addition people are super stupid, mushy and pretentious. (Original) Propriétaire de Mazda RX8 n'allez surtout pas chez Mazda Gabriel ! Que d'incompétents, incapable d'honorer aucune garantie face au Rotatif . J'y suis allé aujourd'hui pour des simples recall de "airbag", après avoir pris rendez-vous 2 jours au par avant et très bien spécifié que c'étais pour un RX8 2004 et donnant mon numéro de série. Rendu la il m'ont dit qu'il allait pas effectuer les recall sans que je paie pour l'inspection. C'est une loie Partout en Amérique du Nord , il doivent changer les coussins gonflables Gratuitement et veulent pas le faire !!! En plus les gens sont super bête , baveux et prétentieux.

Paul Anderson-Trocme

Amazing experience at Mazda. Sami, Andrew and Joe were very helpful. We felt comfortable the entire time and walked out of there with a car in less than 3 days total. We will continue to visit them and will be recommending their services to all of our friends and family. Thanks again to the entire team!!

Jean-Carlos Lachance Caceres

Quick reception

John Miller

Absolutely atrocious dealership. I’ve never felt more disrespected as a customer in my life. I will never purchase a vehicle from them or any other Gabriel dealership ever again.

Glauco Bertú

Good deals and friendly staff, couldn't ask for more.

Antonio Licursi

My 2021 Mazda CX-30 GT AWD Turbo is undeniably a real gem. Its quality is solid and its style is cutting edge in luxury, sportiness and driveability. It exceeds all my expectations. The “Deep Crystal Blue Mica” is in a class of its own. On a more personal level, I wish to express my gratitude to Mr. Serge-Guy Veilleux (sales) for his courtesy, professionalism, product knowledge and excellent service. He made my experience with Mazda as a first-time customer enjoyable. I definitely have no regrets switching my loyalty from Honda to Mazda. I am sure that this is just the beginning of a new long relationship I will come to have with Mazda. The future looks bright. ______________________________________________

Nina Poltronetti Orsini

I went for an oil change and Gerald check up for my Mazda CX3. They were extremely nice. Made sure that I had my car back on time, they even cleaned the inside and outside of the car! I hadn’t asked and it was SUCH a nice surprise! I really appreciated it! Amazing service! Will be going back for sure :)

Alejandrina Rodriguez

Filippo and RANI went beyond my expectations. I am up to 2 Mazda cars as old by Filippo. Service is excellent.

Said H.

(Translated) I did business with Sami Girgis. Patient seller who knows how to understand the customer's needs, shares good advice and is always available after the sale for excellent customer service !!! Thank you Sami ???? (Original) J'ai fait affaires avec Sami Girgis. Vendeur patient qui sait comprendre le besoin du client, partage de bon conseils et toujours disponible après la vente pour un excellent service à la clientèle!!! Merci Sami ????

Larry Tonon

RE Mazda Gabriel, DO NOT go in for a tire change nor oil change. Highway robbery, should be ashamed of themselves. Also still waiting on the service call for side passenger airbag issue.

Adele Marshall

Great service from Filippo

Jake Goldberg

Robyn Gurr was very knowledgeable and a joy to deal with.

dorie p

I was afraid to go to this dealership based on the reviews, but I was desperate (from out of province). My RX-8 flooded (cold shut-off) & I was basically stranded in MTL (great city but I had to get back to work!). GM Mario took excellent care of me from start to finish. They understood my situation & still squeezed me even though already tightly booked. My girl gave them a tough time but their skilled mechanic got me on the road by midday. The charges were fair. They double-checked everything top to bottom knowing of my long drive ahead. A+

Adam Demjen

Excellent customer service, professional team. I'm switching over to them from another Mazda dealership.

Leon

Good

حسام المنجد Hussam mnajid

I drove all the way from Gatineau to Montreal to get my car from Mazda Gabriel, I had called all the Mazda in Gatineau and Quebec City Montreal and non of them given me a good deal or good treat and that’s the reason why I chose them, and I wanna thanks Christian and Andrew they make my experience really good I’m so happy and satisfy from there service.

James Payne

Zoom Zoom. Mazda

Pierre-Joe Fekete

Car is amazing!! I can't lie about that but the aftersales I'm getting here is terrible. Once they have your money, they don't care.

Chelsea Lax

Fantastic customer service. They know what’s up.

Kent Conover

Poor communication. My appointment was cancelled twice.

Dima898989

Excellent service, very welcoming and attentive staff. Would recommend!

Al Blouin

Good service, very clean and still easy to get to even in all the construction

Marie-Michelle Lapierre

(Translated) Excellent service! (Original) Excellent service!

Nima Khanmohammadi

I bought a car and two weeks after I noticed that my car overheated. So, I took the car to Mazda Gabriel for a full inspection to not only solve that problem but also have an overview of its condition. I took the car on 14 June and I went there to pick it up the next day. I paid but the report was not ready. They told me that they would let the mechanic know to send me the report. I am writing this review today on 25 July and I have not received the report yet. Meanwhile I dropped by two times but the report was not at front desk. Today after a long discussion on reimbursing me they rudely told me that they had the report from the beginning and I could took time and call and ask them to email the report which I did couple of times. (By the way they had both my email and my phone number to be reached)At the end they told me that they cannot refund me cause the job was done on my car but obviously the outcome for me was the report. They only care about the money and they don't care about customer satisfaction, time and money. I paid $114 and I have nothing in return.

Nav Amole

This was the smoothest car buying process. Sami is a great car salesperson. Ask for him. He compared several different brands and models. Explained the pros and cons. Didn’t push or pressurized. Went above and beyond to explain the Quebec regulations that we were not aware of. Highly recommending Sami for your next car purchase.

Linda

Very upsetting experience with the service department. This is my first car and my first tire change. I was told it would take 2-3h to change my tires when I first booked my appointment back in October and re-confirmed it in person on the day of my appointment. I waited 3 hours at the dealership so they can tell me they actually need the car for the whole day. My boyfriend was with me when I asked them how long it would take and never did they mention they needed the car for the WHOLE day, not over the phone, not in person. Not even an apology offered. EDIT Dec 1 2020: their service manager still hasn’t contacted me like they said they would.

Mariandry Vera

Really good and fast

sebastien taylor

Super experiance, everyone was friendly and professional. I have by far the best price and best service, one word to sum my experience, WOW

MahD

Not good at all. I strongly not syggested this place.

Anik Egglefield

Pre-owned sales dept... Avoid them. If you see something you like.. Have it INSPECTED. After you give them a copy of inspection you will never hear back from them. Run in the opposite direction. Disgusted.

Lou Panizzi

Just Purchased A Mazda 2 With The Best employee, Lost My Job The Day before receiving My Car And They Did Everything To Find Me A Solution. They Treated My Like A Human Being. thank You Filipo Magione For your great Service

Etienne Dub

(Translated) Excellent shopping experience for a 2015 CX-5 !!! No forced sale, the seller took the time to present us all the details of the car, material as administrative. The negotiation was very natural and pleasant. The seller gave us good advice. I remove a star anyway because some communications awaiting return have never been returned to me, and because barely 15 days after the purchase, I already had a slight malfunction at the 12V sockets. However, the care was done quickly and under warranty, of course. I highly recommend this Mazda dealership rather than some others for which sales pressure was unpleasantly felt. Thank you. (Original) Excellente expérience d'achat pour un CX-5 2015 !!! Pas de vente forcée, le vendeur a pris le temps de nous présenter tous les détails de la voiture, matériel comme administratif. La négociation s'est faite très naturellement et agréablement. Le vendeur nous a fourni de bon conseils. J'enlève une étoile tout de même car certaines communications en attente de retour ne m'ont jamais été retournées, et parce qu'à peine 15 jours après l'achat, j'ai déjà eu un léger disfonctionnement au niveau des prises 12V. Cependant, la prise en charge s'est fait rapidement et sous garantie, bien sûr. Je recommande fortement ce concessionnaire Mazda plutôt que certains autres pour lesquels la pression de vente se faisait sentir de façon désagréable. Merci.

Alexis Spinelli-Faucher

(Translated) I recommend Arnaud Le Gonidec the best for his age also the rest of the staff! Nice welcome and atmosphere. (Original) Je recommande Arnaud Le Gonidec le meilleur pour son âge également le reste du personnel! Belle accueil et ambiance.

Mohamed Faten Zhani

Great service!

Nelly Nika

Awesome service . The service manager is a real gentleman and also good looking i have to admit ...:) I highly recommend dealing with Mazda St-Jacques !

Mikaela Craig

Had one of the easiest and most pleasant experience buying a used car from this dealership! Sami, Andrew and Joe were amazing and made us feel so comfortable during the whole process. They helped us out through every step, from trading in my car to buying new winter tires and giving us invaluable feedback throughout! I will definitely be coming back!

Matt Barbacki

I was served by Nelson at service and he was extremely helpful and clear. Highly recommended.

Techy Garate

(Translated) I would like to thank the dealer Mazda Gabriel St-Jacques, but especially to Mr. Arnaud Le Gonidec sales representative who was always happy to receive me and answer my questions. I greatly appreciated his advice, his professionalism and his dedication to the satisfaction of his client. Thanks to him I have my car ???? which fills all my expectations. Thank you !! (Original) Je voudrais remercier le concessionnaire Mazda Gabriel st- Jacques, mais surtout à Monsieur Arnaud Le Gonidec représentant de vendes qui était toujours content de me recevoir et de répondre à mes questions. J’ai grandement apprécié ses conseils, son professionnalisme et qu’il se dédié à la satisfaction de son client. Grâce à lui j’ai ma voiture ???? qui comble toutes mes expectatives. Merci !!

Ziad Boulos

Very professional and friendly team.

Alain Defazio

Found them a bit rude ...

Sébastien Mosser

(Translated) Excellent shopping experience, and very good advice provided by Arnaud Le Gonidec. To recommend without reservations! (Original) Excellente expérience d'achat, et très bon conseils fourni par Arnaud Le Gonidec. A recommander sans réserves!

Stefanie Kugler

This is my second time leasing a Mazda Cx-5 as i absolutely loved everything about the experience the first time around, and the second time was no different! Issa Jawad truly went above and beyond and made sure i had everything i needed through the several week-long process of finding the right fit for me. Couldn't be happier :)

Laurie Vingataramin

(Translated) Very good service, very courteous staff and attentive to our needs. I highly recommend. (Original) Très bon service, personnel très courtois et attentif de nos besoins. Je recommande très fortement.

Terry Quinn

Very good Service department.

Shanabi

(Translated) Good service, rather fast, did everything to help me without it costing me the eyes of the head (Original) Bon service, plutôt rapide, a tout fait pour m'aider sans que sa me coûte les yeux de la tête

Lakshan Senathirajah

Happy with my purchase! Service was and is still great! Anand was the sales representative who provided the initial service into purchasing my first car. He provided clear explanations and worked out a great deal that was affordable for me. I purchased my car in June and till this day, Anand is just one phone call away and ready to help!

Jessica Kaufman

Worst dealership I've ever dealt with. I can never get answers to my questions when I call - constantly told to call back "tomorrow". Salespeople tell you different things than the service people. When I say I'm unhappy with my vehicle, that's had many problems, I'm given excuses after excuses. Went in to repair horn twice now - both times told it's my fault (how can I break it twice on a car with less than 20k and I almost never use the horn!) Also, went in the get the remote starters checked, they repaired one and told me both were repaired but only one works. I'm counting the days when I can return my lease and get rid of Mazda.

Sacha-Lewis Dmytruk

Great service and nice chairs while waiting - and before covid there was free coffee

jonathan godon

(Translated) Excellent service from Sami Girgis when buying my 2017 Mazda 3. He was professional from the start to the end of the sale and was able to reassure me on the car, without putting pressure on me to sell it. I highly recommend Sami Girgis when looking for a new vehicle! In addition, excellent after-sales service, there was a little noise from the brakes (gone after a few days) and Sami immediately gave me an appointment to see what was wrong! (Original) Excellent service de Sami Girgis lors de l'achat de mon Mazda 3 2017. Il a été professionnel du début jusqu'à la fin de la vente et a su me rassurer sur la voiture, sans me mettre de pression pour la vendre. Je vous recommande fortement Sami Girgis lors de la recherche d'un nouveau véhicule! De plus, excellent service après vente, il y avait un petit bruit au niveau des freins (partis après quelques jours) et Sami m'a tout de suite donné un rendez-vous pour voir ce qui n'allait pas!

Valentin Gaudin

(Translated) Warm welcome, helpful, efficient and good service: very satisfied. (Original) Bon accueil, serviable, efficace et bon service: très satisfait.

The Ecstatic

(Translated) Really good service! Sellers attentive to my needs, I'm definitely going back for my next mazda (Original) Vraiment un bon service! Vendeurs attentif a mes besoins, j'y retourne définitivement pour mon prochain mazda

Steve “Medi0cre_Gaming” Vartigov

(Translated) If you're looking for a personalized, hassle free transaction ask for Sami! He will take the time to understand your needs and guide you to the best choice you can possibly make. I didn't feel pressured at any point of the transaction process & it was simply a great experience. If you are looking for a personalized and hassle free transaction, ask for Sami! He will take the time to understand your needs and guide you to the best possible choice. I did not feel any pressure at any point during the transaction process and it was just a great experience. (Original) If you're looking for a personalized, hassle free transaction ask for Sami! He will take the time to understand your needs and guide you to the best choice you can possibly make. I didn't feel pressured at any point of the transaction process & it was simply a great experience. Si vous cherchez une transaction personnalisée et sans tracas, demandez pour Sami! Il prendra le temps de comprendre vos besoins et vous guidera vers le meilleur choix possible. Je n'ai pas ressenti de pression à aucun moment du processus de la transaction et ce fut simplement une expérience formidable.

Jonathan Derrick

Professional and quick service.

Maxime Lauzé

Thank you to Andrew and Serge-Guy! Great service and we love our new car :)

Cliff Moscovitch

Raj in the service department was helpful, polite and accommodating. Ask for him!

Your Reported

The best specialy dokk

Marcello Cellucci

Nice & friendly staff, no complaints

chantal giami

Excellent service, whether at the reception, maintenance or sales. I've been a customer of Mazda for the last 20 years and keep on coming back because of all of the above and their amazing cars.

Marc Lehoux

Great service and staff !

Denis Chenier

(Translated) Very courteous and well received staff and impeccable service and car and courtesy car available (Original) Le personnel très courtois et bien reçu et le service impeccable et voiture et voiture de courtoisie disponible

Erika L.

We received a very good customer service.

Shawn “lostfrenchman” Leclerc

Awful Experience. Test drove a car on a Thursday, put a 500$ dollar deposit for the car the next day. Was called back on Monday and told the car was sold.

Yas Chem

Nelson Provided an A1 service.

Jeric Sumoba

Great place , great brand ! The salesman Arnaud , was a big help and very kind . His expertise and knowledge was very detailed and explained.Without a doubt I would recommend going to this dealer ship and ask for him. He knows his stuff and make sure you get what you need . I also want to thank his manager Andrew , he has been very professional on how the transaction was handled til the end . Both of them did an excellent job! I highly recommend to visit dealership

David charland

Chritian Cernit est le meilleur. Your service was excelent ! You answered all our questions carefully and politely. You explained all our concerns; we had enough time to think and ask anything we wanted to know. We thank you so much your service ! Charland and Beatha Loves MAZDA CX5

Andrew Provencher

Awesome friendly service! Highly recommend

Michael Couzigou

(Translated) Many thanks to the vendors, Christian and Andrew, who have been very helpful. They helped us a lot. Thanks to them. The car is perfect. (Original) Un grand merci aux vendeurs, Christian et Andrew, qui ont été très efficaces. Ils nous ont beaucoup aidé. Merci à eux. La voiture est parfaite.

Mimi Vongphakdy Realtor

(Translated) Fast and efficient service. I went for my winter tires. (Original) Service rapide et efficace. J’étais allée pour mes pneus d’hiver.

Marc Deschenes

Busy dealership

Daniel C.

(Translated) Nice experience with this young and dynamic team. I recommend you make an appointment and especially, ask to see Mr. Arnaud. He is ready to answer all your questions with professionalism and courtesy. Thanks to this team, I had my Mazda CX5-GT Turbo which is a marvel until now. Also, thanks Andrew! Thank you (Original) Belle expérience avec cette équipe jeune et dynamique. Je vous recommande y prendre un rendez-vous et surtout, demandez voir monsieur Arnaud. Il est prêt à vous répondre à toutes vos questions avec professionnalisme et courtoisie. Grace à cette équipe, j'ai eu ma Mazda CX5-GT Turbo qui est un merveille jusqu'au présent. Aussi, merci Andrew! Merci

AMarie L

(Translated) My mom bought Mazdas and had them serviced at Gabriel for 10 years, always with Andrew. Always been satisfied. Now, it's my turn to buy a used vehicle recently. Very good service, I have never felt the typical pressure you see at several dealerships. Human and straightforward approach to everyone in sales, including my salesperson Chris. Good competitive price on top of that, no hiding places. Ensured that I continue to have my vehicle serviced at their place. (Original) Ma mère a acheté et fait entretenir des Mazda chez Gabriel pendant 10 ans, toujours avec Andrew. Toujours été satisfaite. À mon tour maintenant, j'ai acheté un véhicule d'occasion récemment. Très bon service, jamais je n'ai senti de pression typique qu'on voit chez plusieurs concessionnaires. Approche humaine et simple de tout le monde aux ventes, incluant mon vendeur Chris. Bon prix compétitif en plus, pas de cachettes. Assuré que je continue à faire entretenir mon véhicule chez eux.

Kevin Leung

Great service, excellent vehicles, friendly staff. Merci Mazda Gabriel!

Élisabeth Lagacé

(Translated) Sami, the manager of used vehicles, lied by claiming he had no hatchback down $ 10 0000. I left when he told me he had no vehicle down $ 10,000 but back in my car, I checked their inventory online and I saw that there is Was 5 ON THE PLACES !!!!! Yet, no mention of these vehicles when I sat at his desk, he was just taking me out of used cars starting at $ 11,500. He has outright lied to sell me a more expensive vehicle. This agent does not make any effort for a client with less means (we feel that they seek to evaluate not our needs but the commission they will do.They ask you questions solely focused on their own needs. Feel that you are not an easy customer with a lot of money, it makes ZERO effort.This dealer is bad honest, liar and lazy. (Original) Sami, le directeur des véhicules d'occasion, a menti en prétendant qu'il n'avait aucune hatchback en bas de 10 0000$. J'ai quitté lorsqu'il m'a dit qu'il n'avait aucun véhicule en bas de 10 000$ mais de retour dans mon auto, j'ai vérifié leur inventaire en ligne et j'ai vu qu'il y en avait 5 SUR LES LIEUX!!!!! Pourtant, aucune mention de ces véhicules lorsque je me suis assise à son bureau, il me sortait juste des autos usagés commençant à 11 500$. Il a carrément menti pour me vendre un véhicule plus cher. Cet agent ne fait aucun effort pour un client moins en moyens (on sent qu'ils cherchent à évaluer non pas nos besoins mais la commission qu'ils vont faire. Ils te posent des questions uniquement axés sur leurs besoins à eux. S'ils sentent que tu n'es pas une cliente facile avec beaucoup de sous, il font ZÉRO effort . Ce concessionnaire est mal honnête, menteur et paresseux.

Damian Bowman

Great experience. Got my 3rd car from them today and the service was great.

Donnald Asselin

(Translated) Very good seller for the purchase No follow up after the purchase .. not even at the beginning! How is your vehicle, are you satisfied etc New 2018 Cx 3 3 meeting requests with their Mazda no-return exercise chat lol Was ready to upgrade my Cx 3 for 5 or Mazda 6 Overpriced garage service as in any dealership (Original) Tres bon vendeur a l achat Aucun follow up apres l achat ..meme pas au debut ! Comment va votre véhicule etes vous satisfait etc Cx 3 2018 neuf 3 demandes de rendez vous avec leurs chat sercice sans retour de Mazda lol Etais pret a upgrader mon Cx 3 pour 5 ou Mazda 6 Service garage overpriced comme dans tout concessionaires

Alexandra Lekkas

I highly recommend Gerry Shugar for any new or used vehicle inquiries. He is the best!!!! He's experienced and highly knowledgable while also making the experience of purchasing a new vehicle much less stressful. He's so amazing and resourceful i wish he came with the purchase of my brand new CX-30 :P Also the service department are all wonderful, highly recommended!!

Valmie Ouellet

(Translated) Excellent service from start to finish. Arnaud Le Gonidec advised me very well. And Andrew Colasante, commercial director, did a very good follow-up with me. Sincerely Valmie Ouellet (Original) Excellent service du début à la fin. Arnaud Le Gonidec m’a très bien conseillé. Et Andrew Colasante directeur commercial a fait un très bon suivi avec moi. Cordialement Valmie Ouellet

Michael Stadtlander

Great service ... really friendly staff

Raji AR

Amazing service, they really take care of every client with passion

Anna Wickberg

Although I was happy with the process leading up to the sale at the time, the after sale process has been awful. I asked about the $500 GPS option if it took construction and traffic into consideration since I live downtown and go through Turcot every day and got the answer: "They all do these days". The first day driving to work, I was directed to enter Ville Marie on de la Montagne, an entrance that had been closed months prior. I immediately contacted the Sales person as well as the person in charge of the contracts. I got a response from the latter that they would follow up but never heard back. A few months later I left a voice mail with the Manager who never called me back. A few months after that, I went into the dealership in person to talk to the manager. He took zero responsibility of his Sales person selling me a useless product but reluctantly agreed to check with the service Center to see if I could at least get a rebate on a proper navigation product. That was now a few months ago and I never heard back.... I have bought my last 3 cars from Mazda Gabriel but unless some serious service recovery happens soon, I won't be back for my next car ????

ellen shaffer

Robyn has been amazing & so professional. Her patience & ability to explain everything about my new car has been a very positive experience. Thank you Mazda Gabriel St. Jacques for having her on your team!!!

Aurélien NOYELLE

(Translated) Thank you to Sami for his availability and professionalism. (Original) Merci à Sami pour sa disponibilité et son professionnalisme.

Jardé Mariam

(Translated) The staff is welcoming, smiling and above all very experienced. We had taken a CX3, and we really liked the experience with this car and with Mazda Gabriel St-Jacques we took a car with this dealer. Whether it is for the purchase of a car or for maintenance go with your eyes closed. (Original) Le personnel est accueillant, souriant et surtout très expérimenté. On avait pris une CX3, et on a tellement aimé l'expérience avec cette voiture et avec Mazda Gabriel St-Jacques qu'on a repris une voiture avec ce concessionnaire. Que cela soit pour l'achat d'une voiture ou pour l'entretien allez-y les yeux fermés.

Hiba Magrabi

Excellent service! Everytime I've been here they are fast and efficient and the staff are incredibly friendly, keeping you updated constantly on your car while waiting. Very pleased!

Elliott MacDonald

Arnaud was a great help in getting my car at a reasonable price! Very easy experience and a cool team of people overall.

Eliza Ktg

(Translated) Poor customer service and Jerry's patronizing demeanor. The rest is to come. I strongly advise against this dealer. (Original) Service à la clientèle médiocre et Jerry est d’une attitude condescendant. La suite est à venir. Je déconseille fortement ce concessionnaire.

kelly keating

Such a great experience buying a car/having service here!! Robyn was fantastic, hilarious and made me feel at ease purchasing my first car and I cannot be happier!! 10/10 would recommend to everyone, the whole team is great.

Emy Leclerc

Don't leave a credit if your not sure about buying, they will make you chase for it! It took several phone calls and we had to go back in person witch was the only place who did this. Terrible experience compared to other car dealers.

Justin Zamora

The manager talks down to customers and is completely unhelpful with issues at the service desk.

brian smith

Excellent service, clean environment, friendly people. Was very satisfied. There was no pressure by the salesman to purchase and I was given time to decide. Highly recommend.

Johnson Chen

Excellent and efficient service. Would recommend to a friend.

Felix YU

The staff is very good. Any problems will be actively resolved for you. Work efficiently and handle problems easily.

Amani Houry

(Translated) THE BEST OF THE BEST !! YOU ARE EXCEPTIONAL !!! I have been served with professionalism. Particularly with the representative Arnaud and Le director Anjou ... always welcomed as the most important person, in a warm and familiar way: D Andrew did everything possible to meet my requirements ... Anjou does the impossible for you! (Original) THE BEST OF THE BEST !! VOUS ETES EXCEPTIONELLES!!! J'ai été servi avec professionalism. Particulièrement avec le représentant Arnaud et Le director Anjou ...toujours accueillis comme la personne la plus importante, de manière chaleureuse et familière:D Andrew a fait tout en son possible pour satisfaire mes exigences... Anjou fait l'impossible pour vous !

Jonathan Mack

Great service, would recommend.

Patrizio Delli Fraine

HORRIBLE HORRIBLE HORRIBLE Where to start? Like many other reviewers, I wish there was a 0 rating. Even better, I wish there were a negative-star rating scale. Everything about this dealership is bad, once you look past the polite people at the front desk. They use dishonest, pushy sales tactics to construct a seemingly attractive car price. Once you dig deeper, it is all smoke and mirrors, just playing with numbers. The sales manager is a patronizing bully who will try and intimidate you and convince you that you, the customer, is wrong and that he is right. He will use a condescending tone and aggressive speech to try and force you to pay for fees that he is in no legal right allowed to. He will come up with every reason possible to make you feel like you are at fault, when in fact the law is on your side, not his. The worse part is that he knows he has no right to charge you these fees but tries to intimidate you to pay so that he can make a quick buck off honest people. Avoid this place. Go somewhere else.

Alex Bolbak

Great service!! I bought a used car from Sami, it was great. Andrew made the financing very easy. I highly recommend buying from this dealership! Thanks you guys are amazing!! 5 stars!!

Véronique D'Amour-Dionne

(Translated) The welcome is courteous at first, but the sales service is disappointing. I will not stay there again. (Original) L'accueil y est courtois de prime abord, mais le service de vente est décevant. Je n'y retournerai pas.

rowena torres

It was a pleasure doing business with Christian Cernit and the very accommodating manager Andrew Colasante who guided me all the way.I am very satisfied and delighted with their excellent service, I wouldn’t hesitate recommending them to all my family, friends, relatives and colleagues because of the best experience I had.

marie annie briere

(Translated) Excellent service from Mazda Gabriel Saint-Jacques. Very attentive to customer needs ... I am completely satisfied with my Mazda 5. (Original) Excellent service de Mazda Gabriel saint-jacques. Tres a l'ecoute des besoins du client... je suis entierement satisfaite de ma mazda 5 .

Noëlla Arsenault

(Translated) I loved my new salesperson Arnaud Le Gonidec Truly professional and very knowledgeable, he knows Mazda very well. I refer it to you: (Arnaud) as a seller to everyone he is wonderful, he is my 5th seller in 30 years and he is the best, best, best, I hope to have him for many more years. He is young and has a lot of experience, it is very very good, it gave me a very good price for my Mazda CZ5 2021 Really satisfied, he is in no rush to answer all of our questions. I love her so much. Thank you very much! Arnaud. A special mention for Andrew Colasante. (Original) J’ai adoré mon nouveau vendeur Arnaud Le Gonidec Vraiment professionnel très à son affaire il connais très bien Mazda. Je vous le réfère: (Arnaud) comme vendeur à tous le monde il est merveilleux c’est mon 5 vendeur en 30 ans et c’est le meilleur, meilleur, meilleur, j’espère l’avoir encore pour plusieurs années. Il est jeune et à beaucoup d’expérience qu’à même, il est très très bon, il ma fait un très bon prix pour ma Mazda CZ5 2021 Vraiment satisfaite, il n’est pas pressé répond à tout nos questions. Je l’aime beaucoup. Merci Beaucoup! Arnaud. Une mention spéciale pour Andrew Colasante.

Emmanuelle Aubin

(Translated) Excellent service attentive and courteous staff. (Original) Excellent service personnel attentionné et courtois .

Sébastien Rondeau

They don't seems to be interested in selling cars.

Luke L

I have to agree with many of the posters here. Very mediocre service and a clear lack of interest in the customer. I purchased a CX-5 from them last year and, up until they handed me the keys, the service was good. Since then, I have been deeply taken aback by how poor the after-market service is. The people on the phone are impatient and cut you off. They are completely uninterested in helping their clients. I, for example, have tried several times to book a mandatory service appointment and they keep cancelling my apointment or moving it around at the last minute. They claim you can get an oil change while you wait, and then come to you 40 minutes later telling you that it will take another hour... They don't respond to complaints. I made the mistake of thinking that they had a strong interest in keeping customers. I have had Mazda's all my life and Mazda Gabriel has successfully made me never want to get a Mazda again. I resent having to go there and now actually go out of my way to the South Shore, even though I live 2 mintues away, just to avoid their service. Be careful.

Mohammad Mohssen

Good

Ricai Tan

(Translated) The view of this place is very broad! (Original) 这个地方视野很开阔！

Alex “alexmike”

(Translated) Dishonest technical advisor, have unnecessary repairs done to an older customer 1st and last experience at Mazda (Original) Aviseur technique malhonnête, font faire des réparations non nécessaire à un client âgé 1ere et dernière expérience chez Mazda

HJ

Thanks to Issa Jawad, I now drive my father's dream car ;))

Sherif Mansour

Recently leased Mazda 3 GS 2019, Arnaud was a great help from the start to helping me select the vehicle, test drive it and find the best possible deal at the time. Very professional service to help me afterwards with insurance and Finally get the car on the road

Stir Ross (Giomamas Pipelayer)

Happy with my car and leasing experience. Anand, the salesman who helped me select my car has always been available for assistance when needed. Good car good service.

Monika Boos

Efficient and helpful! Got our winter tires on very quickly.

Alexander M

(Translated) Very happy with my purchase, very satisfied with the service. Excellent work Ilya, thank you! (Original) Tres contant de mon achat, tres satisfait du service. Excellent travaille Ilya, merci!

Matthew Giroux

Great service. Always very well received by staff when I visit. Perfect attention to detail when working on my car and I have never been disappointed. From the sales team, Facilities team, garage team, and even shuttle drivers, I have always been in good hands.

Am Na

Service department is disorganized at best. They don't follow their own checklists or keep their files up to date. They don't warn you before doing work even if you ask in writing to be informed. As for the sales department, they are very responsive before the sale but not so much afterward. In my case they also provided inaccurate info about the lease before signing that cost me hundreds of dollars down the road. I don't trust either department and try to avoid dealing with them as much as possible.

cassandra

-10 stars. sylvain lemire will be the downfall of your location on St. Jacques. his blatant lies, arrogance, aggressive and condecending behaviour is causing customers to take their money and business elsewhere. in a day and age where pricing information is freely available he won’t continue to get away with trying to bully clients into accepting his price gouging. if sylvain Lepire is your service rep, call around and double check his quotes. Don't take his word for it. Check the labour time too. I can guarantee you that he’s gouging you and you can get the work done at another location for a fair honest transaction. Thats what I did and I paid $$$$ hundreds of dollars less for the same parts and labour. Also a few weeks ago when I was there spending my money i saw him running around in black gloves irate and yelling at a colleague. Once the yelling was over he continued to talk outloud to himself and anyone in the vicinity about what he was going to do to that colleague. This is extremely unprofessional behaviour. Lepire is a loose cannon and he’s toxic. Its time for management to do something about it. It’s gone on for long enough.

Nelly P

(Translated) Hello, I rented a 2014 Mazda 3 from them. Among the people who took care of me, there was Odrey who was rigorous and quick in his follow-ups. Finally, I would like to thank counselor Pierre-Olivier for his listening and also his responsiveness. (Original) Bonjour, j'ai loué chez eux une mazda 3 2014. Parmi les personnes qui s'étaient occupées de moi, il y avait Odrey qui était rigoureuse et rapide dans ses suivis. Enfin je remercie le conseiller Pierre-Olivier pour son écoute et également sa réactivité.

Rana Tay

(Translated) I bought a used car from Sami, super nice and good service. The whole team are very friendly. (Original) J’ai acheté un véhicule d’occasion de Sami, super gentil et bon service. L’équipe au complet sont très aimable.

jad mutlaq

(Translated) Best vehicle buying experience in over 30 years. Mr. Issa Jawad took the time to make sure that all my questions were answered, that I had the best possible experience and that I was purchasing the best vehicle for my needs. Very recommended experience !! Go see Issa Jawad (Original) Meilleure experience d’achat de vehicle en plus de 30 ans. Monsieur Issa Jawad a pris le temps de s’assurer que toutes mes questions soient répondu, que j’aie la meilleure experience possible et que j’achete le meilleur véhicule selon mes besoins. Expérience très recommandé!! Allez voir Issa Jawad

Jonathan Derick

I had an amazing experience the whole time I was there from start to finish. Robyn really went above and beyond to make sure I felt like a person and not just another customer and answered all my questions like a pro. 10/10 would recommend.

firoozeh sadeghi

I really liked it,customer service was great , service was good,I liked car that I bought ,it is very good car

Alex D'Amico

Very friendly and professional service. Nice dealership.

Jo Cee

Great after sales service !

Jesse Harfield-Bailey

A Service

Mounz E

The people working at Mazda St-Jacques are friendly and will go out of their way to accomodate and inform you. From Sales to Parts to Service, always a great experience. Special thanks to Habib the Service manager for his great customer service, his knowledge of the vehicules and his good advice. I highly recommend dealing with Habib and this dealership.

Eddy Dureuil

Good service from Sylvain et Sophie

Jordan Powers

Service Department 1 - First time I brought my car here the service was OK. They were not willing to give me a car while mine was getting repaired and I had to wait for the shuttle service. Like most dealerships they try to up-sell you and put a big margin on the parts and labour but fairly reasonable if you negotiate. Overall the experience was satisfactory. 2 - I tried to arrange another appointment with the service department - they gave me an appointment quickly (same day to get it checked out) - however they cancelled an hour before the appointment. This was an annoying inconvenience since I rearranged my afternoon schedule to attend the appointment. Overall not too bad - expensive labour rates and fees - just make sure you ask them to show you the repairs beforehand + ask for the old parts back + make and model of the new parts to be installed. Also no cars available to use while yours is in for repairs.

Frank Dilallo

(Translated) Frankly not strong ... I took the trouble to call to check the availability of a used vehicle ... I am told YES available..I am driving an hour .. arrived on site vehicle not there ????? NEVER SEEN it in my life.. INCREDIBLE !!! (Original) Franchement pas fort...j'ai pris la peine d'appeler pour vérifier la disponibilité d'un véhicule d'occasion...on me dis OUI disponible..je fais une heure de route ..arrivé sur place véhicule pas là????? JAMAIS VU ça de ma vie..INCROYABLE!!!

Marie-Yvonne Kiely

The salesman Anand was very knowledgeable and answered all our questions . He patiently reviewed the features of our purchase. He was very supportive during our test drive. We are very pleased with our purchase of a Mazda GX3 We would highly recommend your dealership

Gabriel Champigny Barcelos

Very good service

Chloé Deschamps

(Translated) Worst EVER service! I call at 3 p.m. on Friday just to change my key battery, I am told that it is too late, but that I can come on Saturday until noon. I manage after a thousand and one detour to be there at 11:30, but the guy it tempted him more, he was already gone! I crossed the city for nothing! (Original) Pire service EVER! J'appelle a 15h le vendredi simplement pour faire changer ma batterie de clé, on me dit que cest trop tard, mais que je peux venir le samedi jusqu'à midi. Je réussis après mille et un detour a être la a 11:30, mais le gars ca lui tentait plus, il était déjà parti! J'ai traversé la ville pour rien!

KE pak

NEVER GO mazda Gabriel. I had cover problem since December 2016 and they charged me 50$ to fix. After 2 weeks(in January 2017), it came back. This time, they charged me 116$. In February 2017, it came back again. I called them, left messages, NEVER call me back. I went to garage and they solved the muffler cover by adding washer in 20min. with 30$. MAZDA GABRIEL - NEVER fix the simple and easy problem which even the costumer mentioned. They charge more and more for nothing!!! If the guarantee is left, I AM NEVER NEVER GO THERE ANYMORE!!!!!

Sandra Maurin

(Translated) Excellent welcome, not only Pierre -Olivier knows his product very well but in addition he is very respectful of the personality of his customers which makes the experience very pleasant and easy! Very good follow-up, excellent availability and a lot of respect! The rest of the staff are also very welcoming and friendly! I recommend 110%! (Original) Excellent accueil, non seulement Pierre -Olivier connaît très bien son produit mais en plus il est très respectueux de la personnalité de ses clients ce qui rend l'expérience très agréable et facile! Très bon suivi, excellente disponibilité et beaucoup de respect! Le reste du personnel est aussi très accueillant et amical! Je recommande à 110%!

Gyung Tai kim

I bought a car in 2018 and bought a car here again this time. They are very friendly and actively reflect customer needs. If my friend wants to buy a car here, I highly recommend it.

amir zaeimi

(Translated) I am completely dissatisfied with my visit to Mazda Gabriel as the service advisor failed the inspection of the car I purchased. Once in possession of the car, I noticed that the inspection report was FALSE and the service manager agreed to fix the problems that his advisor had not mentioned. On the other hand, today, almost ONE MONTH later, I notice the same noise in the back of my car and after calling the dealership the service manager's response is that he will not take care of my problem. because he has already done it. I was given an inspection which stated that the car had no problems and it was not. I have received poor service and find it unacceptable to be served in this way. It is the dealer's responsibility to offer an inspection worthy of their profession. The director is clearly shying away from his responsibilities as director. I RECOMMEND this branch to everyone (Original) Je suis entièrement insatisfait de ma visite chez Mazda Gabriel étant donné que le conseiller de service a échoué l'inspection de l'auto que j`ai achetée. Une fois en possession de la voiture, j'ai remarqué que le rapport d'inspection était FAUSSÉ et le directeur du service a accepté d'arranger les problèmes que son conseiller n'avait pas mentionnés. Par contre, aujourd'hui, près d'UN MOIS plus tard, je remarque le même bruit en arrière de ma voiture et après avoir appelé le concessionnaire, la réponse du directeur de service est qu'il ne s'occuperai pas de mon problème car il s'en est déjà chargé. On m'avait remis une inspection qui mentionnait que la voiture ne portait aucun problème et ce ne fut pas le cas. J'ai reçu un service médiocre et je trouve inacceptable de me faire servir ainsi. Il est de la responsabilité du concessionnaire d'offrir une inspection digne de leur profession. Le directeur est clairement en train de fuir ses responsabilités qu'il a en tant que directeur. Je DÉCONSEILLE cette succursale à tous le monde

Ziyad Ben Khayal

Not very good services, and no respect for the customer's time. And very bad treatment.

jean-charles perrault

(Translated) Excellent service. Professional advice. No surprise on the work carried out and the associated invoice. I recommend this Mazda garage (Original) Service excellent. Conseil professionnel. Pas de surprise sur les travaux effectués et la facture associée. Je recommande ce garage Mazda

P T

(Translated) Request info from Sami Girgis. 2 times and I never had an answer. Imagine once the contract signed. 20% negative reviews is too much for me, I move to the next (Original) Demander de L'info a Sami Girgis. 2 fois et jai jamais eu de réponse. Imaginer une fois le contrat signé. 20% d'avis négatifs cest trop pour moi, je passe au suivant

Ion Galben

Jennifer from service is very arrogant!!! I've been a BMW Canbec customer for many years now and bought a mazda for my wife. Can't compare the service. When my lease is over will run away from mazda gabriel as far as i can... Update: i have lost one of the mirrors while driving on highway and the dealer did not cover it. That car is a plastic-dangerous box. I have returned the car 3 months earlier, cause i could't take anymore and they charged me 1000$ for the remaining 3 months(non negotiable) and 500$ for the bumper cause it was not holding properly the bottom smaller light. During the lease term the service will try to charge as much as possible(filters, brake pads, etc) even if those parts are not half way through. To General Manager: Of course Jennifer is not there anymore. It was there while i had the lease with you and this was a very unpleasant experience. No, i am with Mercedes Benz West Island and BMW West Island and their service is 5 stars!!!

Luis Hernandez

Good service

sami fgaier

(Translated) Go see Issa! Very professional, he will give you advice and recommendations that will help you make your decision. It’s simply the best. (Original) Allez voir Issa! Très professionnel, il vous donnera des conseils et des recommandations qui vous faciliteront la prise de votre décision. C’est le meilleur tout simplement.

Ibrahim Darwash

Purchased a cx-5 at this location. I recieved a very good service, the sales associates make sure you are provided with the right information and make the best of what you demand. Make sure to ask for Mr. Issa Jawad he was very helpful and understanding regarding my financing.

Karina D

Great team! Love my new CX5!! Very different experience - no pressure.

The Stuff

(Translated) I had a very good buying experience with Arnaud and Mazda Gabriel's team. A smiling team, efficient and attentive to our needs. Thank you ! (Original) J'ai eu une très belle expérience d'achat avec Arnaud et l'équipe de Mazda Gabriel. Une équipe souriante, efficace et à l'écoute de nos besoins. Merci !

Ashley-rose Lebel

My experience at Mazda was great! Not only did robyn(who was my sales lady) have a great sense of humor but she was also very knowledgeable and was able to answer all of my questions. I didn't feel pressure to buy anything that I didn't want to get.

Foudil H

(Translated) My first visit to Mazda Gabriel was a surprise, given the service that I gave, warm welcome, courtesy to customer service, no pressure no stress, I would like to thank Sami Gergis, used sales manager, give very good service which I qualify as professional WOW. without forgetting of course Ahmed from the Anjou branch also gave us advice and time for our purchase. (Original) Ma première visite chez Mazda Gabriel étais une surprise, vu le service qui mon donner ,accueil chaleureux ,courtoisie pour le service a la clientèle ,pas de pression pas de stress ,je tiens a remercie Sami Gergis directeur des ventes d'occasion ,nous a donner un très bon service que je qualifie de professionnel WOW. sans oublie évidement Ahmed de la succursale Anjou pareillement nous a donner des conseiller et du temps pour notre achat.

Jeff London

I dealt with Andrew when I was looking to lease a car. He was the best! I shopped around forever and no other dealership had anyone as honest and helpful as him. And now that I have the car, dealing with Nelson for tune-ups and tire changes is perfect. He’s helpful and always has my car done exactly when he says it’ll be done. If you’re looking for a great dealership to do business with...go here!

Julie Prud'homme

(Translated) Good courteous service and very attentive (Original) Bon service courtois et très à l'écoute

Shafia Amdouni

Just bought a new SUV Last night and I am very happy with my purchase!!! Pierre-Olivier Voyer was very nice with us! Very professional and he worked out a great deal that was affordable for me.

Martin Kirouac

Went for a checkup. They found a lot. Fine. I requested to see the car. I took the opportunity to question the mechanic and I could see that he couldn't talk freely in front of the adviser. I think this is quite shady but okay. But then I got an estimate which was around 3000$. Went elsewhere and fixed everything for 800$.

Ting Gong

To buy or lease from this dealer is not hard, however when I need to return the vehicle at the end of lease and use the insurance I've purchased at the beginning of the lease (I can return the vehicle without fixing it for damages below 2000$), they've been putting me off and transferring me constantly as if they do not want me to use this option. It's a hustle just to get hold of the "person responsible for claims". Very bad experience, and will definitely not suggest anyone to go through this.

Marie-Leigh Touré

Pierre-Olivier and Andrew were exceptional. They checked in and were beyond helpful. It was never pushy and were great to deal with. Thanks for all your help

George M.

This review is about their body shop department and not Mazda Gabriel itself. I needed to do some body work on my car and since they only do mechanic repairs they sent me to Carrosserie Gabriel on 6475 st-jacques. Since Carrosserie st-jacques is their devision i consider the experience and customer service feedback to be shared for both departments. I never had to deal with Gabriel St-Jacques but i dealt with Carrosserie St-Jacques so this review is for them. I was sent there by Mazda Gabriel on st-jacques, since, as you know, Mazda Gabriel does only mechanic, they deal with Carrosserie Gabriel to repair all the body work. - The girl Stephanie doesn't bother to call you back when she promises. - They said my car was ready so I took it back, I started hearing a squeaking noise every time I opened a passenger door, the place where they did repairs. The director gave me a whole attitude before fixing it. - They didn't even bother reconnecting my windshied washer fluid back. I only notice after the winter hit and none of my washer liquid was coming out. I brought it to my garage, and the plug was disconnected from the fluid tank, the place where Carrosserie Gabriel made the repairs. I thought that by bringing it to my dealership for repairs instead of my garage I'll have a more professional job with original parts. NEVER again. People just don't care about service anymore. Don't double check if everything works ok. They do the job as fast as possible and then give you attitude if you come back and tell them it doesn't work. Hope you find a better place.

Robert Hurst

I would never rate buying cars as a pleasant experience. Today, I was proved wrong. With no hassles at all I bought a Mazda cx5 in less than an hour and a half. Was I surprised ! No hype, no pressure selling, a seamless process. Robyn Gurr was the sales assistant and she knew everything I asked about and made it all real smooth....really ! And the trade- in offer on my old vehicle was excellent. Do yourself a favour and just go here.....I'm sure they will look after you. Robert Hurst

Sara Laimon

Bought a used car (3 years old, still under limited warranty), they claimed it was fully checked, within first week the keys didn’t work and within one month the battery died, and this happened two more times. Turns out the battery needed to be replaced -at OUR expense - despite the fact that these special iLoop batteries are supposed to last “minimum 5-6 years”. Suspect that the roadside assistance people damaged the battery while boosting the car (was rescued three times and they claimed we had left lights on) but I don’t believe that for a minute. Not impressed and will never buy Mazda again - definitely not from this dealership.

Kohulen

Mazda St-Jacques dealership is an amazing place and I feel Cristian Cernit is the only reason why it’s such an amazing place. He is a great salesperson (vendeur). He really cares about his customers. From experience, I’ve only dealt with sales rep who just want to get their cars sold asap. It’s the first time I met someone who really cares about their clients. Cris is calm and very composed. He gives great advice, explains in detail all the options at hand, and wasn’t bothered one bit even when I called him several times to get my doubts cleared. I am very picky, and he made sure I was satisfied with everything I was getting. He was always professional with a great attitude when serving me. It felt like I was planning to buy a car with a good friend of mine and I know I was in good hands. Trust me, please get you car from Cris because I promise you, you will not feel like you are getting tricked like with the other sales rep. He will make sure you feel secured, and everything will feel right. Thank you Cris for this wonderful experience and I really love my first ever car and it’s a Mazda CX-30 and I was only able to make this choice because of Cris. Mazda St-Jacques is really lucky to have you. Thank you Cris!

Dragana Kozlina

Had such pleasant and fun experience with the staff ,definitely not a mistake visiting this dealership.. can’t wait for my oil change ????

Mable Lambert

good job

Salim Rahmouni

(Translated) Great experience, I was served by Issa Jawad and he helped me find a car that perfectly suited my needs. He knew his stuff so I knew I wouldn't have anything to worry about. I strongly recommend that you do business with Issa Jawad. Thank you for your service and your advice !!! (Original) Super expérience, J'ai été servi par Issa Jawad et il m'a aider a trouver une voiture que convenait parfaitement à mes besoins. Il connaissait ses affaires donc je savais que je n'aurais aucun souci à me faire. Je vous recommande fortement de faire affaire avec Issa Jawad. Merci pour se service et tes conseils !!!

aline deguire

(Translated) Very good service !!! Thank you Arnaud and Andrew! (Original) Très bon service!!! Merci Arnaud et Andrew!

Naima Lamrani

Friendly, straight forward and available and super helpful. Andrew is such a pleasure to deal witb here. I am willing to pay a little bit more just to be treated with such care and respct.

Pou K.

Very friendly service, Pierre Olivier is very knowledgeable and really took the time to understand my needs, and delivered with a fair price, saving me time from negotiating! Went to other Mazda dealership and Mazda Gabriel is by far the best for price AND service.

Algh Rar

great service! Thank you Arnaud , Anand and Ilia. Love my new car. No pressure, no hassle! Go see them for a pleasant transaction

Haytam Yajid

(Translated) Good company (Original) Une bonne compagnie

Jacqueline Beaulieu

(Translated) Quality service. Thanks to Sami who knew how to take his time and accommodate me without hassle. I was restricted on many levels, however he was patient and took my needs into account. My satisfaction was important to him, I highly recommend it! (Original) Service de qualité. Merci à Sami qui a su prendre son temps et m’accommoder sans tracas. J'étais restreinte à plusieurs niveaux, toutefois il a été patient et a prit mes besoins en compte. Ma satisfaction le tenait à cœur, je le recommande fortement!

Sheldon Harley

I asked simple questions about a car via email and Sami never responded. They also haven't posted pictures of the car in question despite it being for sale for weeks. Worst customer service I have experienced with a dealership

Alain Mon

(Translated) I loved my experience !! The all-new Cx5 is incredible - luxurious and very well equipped! The purchase was quick and fun! Thank you!!! (Original) J’ai adoré mon expérience!! La toute nouvelle Cx5 est incroyable - luxueuse et très bien équipée! L’achat a été rapide et plaisant! Merci!!!

Jean-Francois Rabier

(Translated) Very courteous and professional welcome. Coffee and cakes to wait! (Original) Accueil très courtois et professionnel. Café et gâteaux pour patienter !

Carole Nader

I recently went into Mazda Gabriel (St-Jacques) to purchase a new and used vehicle. Ralph was very courteous, knowledgeable, helpful and focused on customer experience. I highly recommend his services. Bravo!

Diane Richard

Very good services as usual

was clw

I just got my mazda3 sport today. I really recommend Arnaud，he is nice and professional. Thanks to his efforts, I got this car a month in advance. By the way, his motorcycle is amazing.

Raphaël M-Guillot

(Translated) After shopping around with several Mazda dealers, we finally decided to buy our car from Mazda Gabriel St-Jacques. We are extremely satisfied with the shopping experience with our representative Arnaud Le Gonidec and would recommend him without hesitation. Arnaud quickly gave us confidence and was extremely helpful in choosing our car. Very knowledgeable about the models, he guided us in our choice and we never felt the slightest pressure, including for the choice of options, and Arnaud was really attentive to our needs. He was very flexible and available, including after the purchase. Additionally, the rest of the staff we interacted with were extremely warm and helpful. I therefore recommend without hesitation this dealer and in particular Arnaud as a seller! (Original) Après avoir magasiné auprès de plusieurs concessionnaires Mazda, nous avons finalement décidé d'acheter notre voiture chez Mazda Gabriel St-Jacques. Nous sommes extrêmement satisfaits de l'expérience d'achat avec notre représentant Arnaud Le Gonidec et nous le recommandons sans hésiter. Arnaud nous a rapidement mis en confiance et a été extrêmement aidant dans le choix dans notre voiture. Très bien informé sur les modèles, il nous a guidé dans notre choix et nous n'avons jamais senti la moindre pression, incluant pour le choix des options, et Arnaud était vraiment à l'écoute de nos besoins. Il s'est montré très flexible et disponible, incluant après l'achat. De plus, le reste du personnel avec qui nous avons interagit a été extrêmement chaleureux et aidant. Je recommande donc sans hésiter ce concessionnaire et en particulier Arnaud comme vendeur!

Nancy Thuot

Service of Nelson Caron !!

Tania Sasson

Great service. Was fast and was called immediately once my car was ready from service

Marc Girard Alleyn

(Translated) An exceptional dealer - good service, no pressure sales. (Original) Un concessionnaire exceptionnel - bon service, aucune vente sous pression.

ANA Ranna

Have you heard of ALBI LE GEANT!!!! NO!?!?! That's where I recommend you buy your car. All salesperson's have their sales tactic and technique--and no one is perfect. But straight up Mazda Gabriel St-Jacques just doesn't care about the customer. Have bought two cars from Albi le geant ( one new, one second hand). Thank you Mazda Gabriel St-Jacques for motivating me each time to drive the distance to Mascouche from Brossard :) after having the worst experience with your sales people. In September 2017, I met with Mr. X ( name omitted out of respect) Director of pre-used cars ( I don't remember his title). And my experience with him prompted this post. In terms of my own credibility....I am a Mazda owner since 2008- Have had three Mazda 3's ( 2008, 2012, and 2016) never bought a Mazda Gabriel St-Jacques because quite frankly they are rude. Firstly, the atmosphere when you walk in at 7:00 pm is that of a funeral parlor. Dead! Secondly, they have the most inflexible salesperson. This time I went with a friend who said he wanted to go to Mazda Gabriel St-Jacques to meet with Mr. X, with whom he had an appointment. Mr. X showed us second hand cars, one in particular which was dirty and severely dented. My friend wanted to go for a test drive. But Mr. X insisted we go to his office and talk prices first. On occasion I saw him glancing at his watch ( non-verbal indicating he had better things to do with his time) We complied and went to his office to talk about the price even though the car looked like a mess and that we didn't test drive it. Mr X showed no initiative, was not flexible ( didn't budge with the price even though the car looked in poor condition), and was complete lack lustered by our presence. Typical to all my experience there. true story! :)

Cindi Lewis

I always feel welcome at my dealership. Clean, comfortable environment with a friendly, effective and efficient team!

Sam

Super happy with the purchase of my 2019 Mazda cx3. The sales manager Sami Girgis handled the entire transaction, including the trade in with ease and professionalism! Additionally I left with the car in less than 2hrs. Now that’s Customer Service! Highly recommend Mazda Gabriel for a car purchase .

Sophie Sonesacksith

Amazing service from Mazda Gabriel staff! If you're looking for a new car, the sales representative are very friendly and very efficient! Highly recommended!

Charlie An

I went to buy a car, the dealer give me a price, and then i told them that i want to think about it. But when i go there for the second time, they told me that they made a mistake, and they can not sell me the car at the same price, and about 3000 dollars difference. I just want to say that what a bad dealer! They treat the customers like a fool.

Arthur Singher Reddy

Great experience with Arnaud. Definitely recommend him. He made the whole buying process easy as he was very transparent in all the aspects of the process. Super great service.

Zahra Tabatabaei

I really loved my experience. Amazing staff, and the most convenient location. Highly recommend if you're looking for a place where they could will help you choose the best car that fits your needs without any pressure ????????

Genieve Vi

Love the staff, friendly and provide great service! Thank you!

Oscar Torres

(Translated) Complaint Sent to Mazda Canada: On this occasion I would like to create a complaint regarding Mazda dealership Gabriel St-Jacques (Address: 5333 St Jacques St, Montreal, QC H4A 2C9), more specifically, with agent Pierre-Olivier Voyer. Here is the detail of what happened. I rented my CX5 in August 2014 with a 5 year term. This contract clearly states that the option to buy at the end of the lease is CAD 12,270.20. So I went ahead to speak in person with an agent at the dealership where I rented my vehicle. This is the moment that Mr. Pierre-Olivier presented me with the different options I had. Buy the auto finance or return it or just rent a new one. After a few days, I contacted Mr. Pierre-Olivier by email to tell him that I was interested in buying the car without having it financed. So at that point he emailed me saying a very high amount to pay (16407.16 CAD) without having any details of the purchase. So, I asked him for more information regarding the amount, because my lease + tax calculation did not go up to the amount given. In summary, Mr. Pierre-Olivier replied that he had a fee associated with the purchase with CDLS (Canadian Dealer Lease Services) and afterwards with a second sale of the car that I already had. This is where I found out that he had something wrong. With the response obtained from Mr. Pierre-Olivier, I proceeded to send him a detailed email with the amount of my contract + taxes. Which gave me a grand total of 14107.66 CAD, so a difference of 2299.CAD that the agent wanted to make a profit with me. After this email, Agent Pierre-Olivier disappeared and I did not hear or follow up from him. At the same time, I called the CDLS to inquire about the process of buying my lease. The agent who took my call explained to me the details of the process and that there was no charge for the lease buyout. Plus, he told me I could do the transaction at any Mazda in Canada. So, it was thanks to this agent that I called “Solution Mazda Chateauguay” and I found a completely transparent agent (Mr. Ali Boumaiza) who gave me the real amount without having a lease buyout profit. So, I was able to complete my transaction with them with the correct amount. So my complaint goes against the Mazda dealer Gabriel St-Jacques who tried to take my money without having a justified explanation, because they have unqualified personnel that instead of providing transparent and quality service, seek to take more money on customers who don't read the details. Hope this complaint does not reach another customer of this dealership or other dealership. (Original) Plainte Envoyé à Mazda Canada: Cette occasion j’aimerais créer une plainte concernant le concessionnaire Mazda Gabriel St-Jacques (Adresse: 5333 St Jacques St, Montréal, QC H4A 2C9), plus précisément, avec l’agent Pierre-Olivier Voyer. Voici le détail de ce qui est arrivé. Moi, j’ai loué mon CX5 en Aout 2014 avec un terme de 5 ans. Ce contrat dit clairement que l’option d’achat à la fin du bail est de 12270.20 CAD. Donc, je suis allé en avance pour parler en personne avec un agent du concessionnaire où j’ai loué mon véhicule. C’est le moment que monsieur Pierre-Olivier m’a présenté les différentes options que j’avais. L’achat avec financement de l’auto ou le retourner ou simplement louer un nouveau. Après quelques jours, j’ai contacté monsieur Pierre-Olivier par courriel pour lui dire que je suis intéressé à acheter l’auto sans le faire financer. Donc, à ce moment-là, il m’a envoyé un courriel en disant un montant très élevé à payer (16407.16 CAD) sans avoir aucun détail de l’achat. Donc, je lui ai demandé plus d’information concernant le montant, car le calcul de mon bail + taxes ne grimpait pas au montant donné. En résumé, Monsieur Pierre-Olivier m’a répondu qu’il avait un frais associé à l’achat avec CDLS (Canadian Dealer Lease Services) et après avec une deuxième vente de l’auto que j’avais déjà. C’est là que j’ai trouvé qu’il avait quelque chose qui n’est pas correcte. Avec la réponse obtenue du monsieur Pierre-Olivier, j’ai procédé à lui envoyer un courriel détaillé avec le montant de mon contrat + taxes. Ce qui m’a donné un grand total de 14107.66 CAD, donc une différence de 2299.CAD que l’agent voulait faire de profit avec moi. Après ce courriel, l’agent Pierre-Olivier est disparu et je n’ai pas eu de réponse ou suivi de lui. En même temps, j’ai appelé la CDLS pour m’informer concernant le processus de rachat mon bail. L’agent qui a pris mon appel m’a expliqué le détail du processus et qu’il n’avait pas de frais concernant le rachat de bail. De plus, il m’a dit que je pouvais faire la transaction dans n’importe quel Mazda au Canada. Donc, c’est grâce à cet agent que j’ai appelé “Solution Mazda Chateauguay” et j’ai trouvé un agent complètement transparent (Monsieur Ali Boumaiza) qui m’a donné le vrai montant sans avoir un profit de rachat de bail. Donc, j’ai pu finir ma transaction avec eux avec le montant correcte. Donc, ma plainte va contre le concessionnaire Mazda Gabriel St-Jacques qui a essayé de prendre mon argent sans avoir une explication justifiée, car ils disposent de personnel non qualifié qu’au lieu de fournir un service transparent et de qualité, cherchent à prendre plus d’argent sur des clients qui ni lisent pas les détails. En espérant que cette plainte n’arrive pas à un autre client de ce concessionnaire ou autre concessionnaire.

compton chris

You can expect the best staff, service and price at Mazda Gabriel St-Jacques

Liz Wells

the gallery collection are very nice, the sales officer help me to pick the right choice

S D

(Translated) Very satisfied with my experience, I did business with Sami, he is very professional and friendly, no pressure, attentive and at the service of customers, go there with your eyes closed you will surely find the car that suits you. (Original) Très satisfaite de mon expérience, j'ai fait affaire avec Sami, il est très professionnel et sympathique, aucune pression, à l'écoute et au service des clients, allez y les yeux fermés vous allez sûrement trouver la voiture qui vous convient.

Sylvain Fauvel

Flawless service

Émilie Chartré-Yip

(Translated) I did 3 Mazda dealerships and Mazda Gabriel St-Jacques was far superior to my expectations! The welcome is warm and the receptionist smiling. A certain Pierre-Olivier served me and he really guided me well and answered all my questions. I didn't feel any pressure. I am so happy with my purchase and I highly recommend this young and dynamic team that gives you VIP treatment! Thank you again Pierre-Olivier and all your team! (Original) J'ai fait 3 concessionnaires Mazda et Mazda Gabriel St-Jacques a été de loin supérieur a mes attentes! L'accueil est chaleureuse et la réceptionniste souriante. Un certain Pierre-Olivier ma servi et il m'a vraiment bien guider et a su répondre a toutes mes questions. Je n'ai senti aucune pression. Je suis tellement contente de mon achat et je vous recommande fortement cette équipe jeune et dynamique qui vous donne un traitement VIP! Merci encore Pierre-Olivier et toute ton équipe!

Alexandre Ruel

They told my girlfriend to do an oil change when she brought her brand new cx3 for tires at 1 800kms. The manual says to change oil every 16 000km. She had no idea.. it’s her first new car, she trusted the dealer that she bought it from.

Jinny Grand

(Translated) We are received with a smile and the service is really courteous and attentive. It's like being with the family. Thank you for meeting my expectations. I recommend Mazda Gabriel. (Original) On y est reçu avec le sourire et le service est vraiment courtois et attentionné. C’est comme si on était avec la famille ????. Merci d’avoir répondu à mes attentes. Je recommande Mazda Gabriel.

Anthony Stephens

Amazing Service and great staff ! Special shout out to Andrew for the attention to detail and customer care !

Chantal Thibault

(Translated) Excellent service! (Original) Excellent service !

Pauline Anderson

Sylvain is the best ever he always is professional the st.jacques mazda is the place to take your car they are great.

Ben Giron

Great customer service very professional team

George Menexis

Very pleased with the service! Salesman was very clear with all information and was very patient Good coffee too :)

Ali Vallée cadotte

(Translated) I liked my experience, I liked Chris's service so much, I recommend Chris as a seller thanks again. (Original) J’ai aimé mon expérience,j’ai tellement aimé le service de Chris,je recommande Chris comme vendeur merci encore.

Mathieu FERCHAUD

(Translated) Unable to advise, files that are lost, forgotten papers, unreturned calls, false answers, lies, canceled appointments lorquon is the experience at Mazda Gabriel. If you're dealing with Andrew, especially go running. This is the kind of person to go on vacation and leave your file in plan ... without warning anyone. The waiting period is 6 months by simple incompetence. (Original) Incapable de conseiller, des dossiers qui se perde, des papiers oublié, des appels non retourné, des réponses fausse, des mensonges, des rendez-vous annulés lorquon se présente ainsi va l'expérience chez Mazda Gabriel. Si vous avez affaire à Andrew surtout partez en courant. C'est le genre de personne à partir en vacances et laisser votre dossier en plan... sans prévenir personne. Le délai d'attentes est de 6 mois par simple incompétence.

Pierre Timotheatos

If you own a Mazda this is the best dealer for your service needs. Top notch customer service all the time. Sylvain knows what customer service is all about. Great team and very informative.

Elizabeth St.Onge

Great service, helpful staff,

D

I’ve been driving a Mazda 3 since 2009. A few weeks ago, I started shopping around for a new vehicle and knew I wanted a Mazda CX5. I went into 3 different Mazda dealerships but then I finally/thankfully found Andrew!!!. My entire process from start to finish was the easiest thing I’ve ever had to do. He was patient, accommodating, reliable and very trustworthy. I felt extremely comfortable, never pressured, and very confident with my purchase as Andrew left no detail unnoticed. He was efficient and thorough both during the purchasing process, as well as afterwards. I felt as though my best interest was the most important part of the sale and that to me is a very big deal. I LOVE my new vehicle, but; it’s the service for me – 10/10!

Marilyn Cohen

My experiencexwas very great!!!Very professionel

pascal rondeau

(Translated) I am very satisfied with my used vehicle. Good service. Thank you! (Original) Je suis très satisfait de mon véhicule usagé. Bon service. Merci!

Oussama Marzouk

(Translated) We were taken care of by Ilia who offered us an extraordinary service to say the least! He went out of his way to offer us a very competitive price, and more than a salesperson he was a reliable advisor to us throughout the car rental process. Compared to the majority of dealerships we visited, the service, quality and reliability of support was simply exceptional. (Original) On a été pris en charge par Ilia qui nous a offert un service extraordinaire pour le moins qu’on puisse dire! Il a fait tout son possible pour nous proposer un prix très compétitif, et plus qu’un vendeur il était un conseiller fiable pour nous tout au long du processus de location d’auto. Comparé à la majorité des concessionnaires qu’on a visités, le service, la qualité et la fiabilité de la prise en charge étaient simplement exceptionnels.

Adele Sarjeant-Nicholls

My sales woman Robyn was absolutely amazing. Kind, friendly and honest. Knows her stuff and won’t try to upsell like most other sales people. Definitely will go back to her!

D Delong

(Translated) Beware of false advertising and deceptive contracts. Read all the lines and do not listen to what they say to you orally. (Original) Attention à la publicité mensongère et aux contrats trompeurs. Lisez bien toutes les lignes et n’écoutez pas ce qu’ils vous dises à l’oral.

Francisco Gomes

Excellent.

Azar Mahdi

Very rude. Irresponsible and non-professional

Olivier Filippelli

(Translated) After having made several Mazda dealers, I highly recommend the seller Cristian, he was attentive, patient and above all respectful throughout the journey! Andrew also gave very good service! They made my first experience of buying a vehicle very simple and pleasant! Thank you! (Original) Après avoir fait plusieurs concessionnaires Mazda, je recommande fortement le vendeur Cristian, il a été à l’écoute, patient et surtout respectueux tout au long du cheminement! Andrew a également donné un très bon service! Ils ont rendu ma première expérience pour un achat d’un véhicule très simple et agréable! Merci!

Tommy L

(Translated) Robyn help me in my choices without stress, an extremely knowledgeable person. I highly recommend her. (Original) Robyn ma aider dans mes choix sans stress, une personne extrêmement compétant. Je la recommande vivement.

David Snelgrove

I’m only planning on getting a car in the next few months but wanted to do my research beforehand. Every dealer I met with thought they would be wasting their time with me so did not spend more than 2 minutes with me. But when I went to this Mazda, I met with a young woman named Robyn. She kindly explained to me how pricing changes every month, but still spent a good hour + with me making sure I understood everything there was to know about their suvs. She didn’t push me to make a decision and I appreciated that she didn’t make me feel like I was wasting her time. I already loved Mazda’s, but now because of this young woman, I will be buying from her in the near future. 10/10 would recommend seeing Robyn. If you want to be treated like a friend and not a nuisance, ask for Robyn.

Jo-Anna Serafini

Nelson always gives the best service I have ever had fron Mazda. Exceptional in my experience.

Ted Kantrowitz

" Hi Ted, After discussion with the General Manager and approval of our client, we have the ok for a test drive. But there is a condition, only if you are ready to place your order if you agree on the price first. If you rather wait until settlement with your TDI than, I would like to ask you to contact me back at that moment. Let me know what you think, Best regards, [name omitted]"

Joël Theriault

(Translated) Always a good reception with smiling and courteous employees. Arnaud and Andrew are understandable and take the time to understand my needs. Always available even outside opening hours !! Thanks you guy ???????? (Original) Toujours une bonne réception avec des employés souriant et courtois. Arnaud et Andrew sont compréhensible et prennent le temps de comprendre mes besoins. Toujours disponible même hors des heures d’ouverture!! Thanks you guy ????????

Adriana Segura

My car was leased from another dealership and normally serviced at the dealership closer to my house. Therefore, this was my first time using this dealership, based on a recommendation from a friend. I was not disappointed and had a great experience with Elia Baranov who is the sales manager, and who assisted with my appearance package claim. He clearly explained the process, kept me updated on the status of the work being done, the car was returned looking brand new (its a 2016) and explained the buyout process for the car. I am usually skeptical of car sales reps, and have had mediocre buying experience, however this was not one of those times. He does what he says and I recommend anyone looking to buy a Mazda to go see him - he has set the bar high!

angelic- ever

(Translated) Fairly average service. After several hours of discussing and preparing a purchase transaction with the sales manager. When the time comes to make the purchase. No more news. They don't even answer me or return my texts. I will buy elsewhere (Original) Service assez moyen. Apres plusieurs heures a discuter et a preparer une transaction d'achat avec le directeur des ventes. Lorsque le moment arrive pour proceder a lachat. Plus aucune nouvelle. Ils ne me repond meme pas et ne retourne pas mes textos. Je vais acheter ailleurs

Jonathan Kimmelman

Bought a used Mazda from this dealer. They never told us the battery had been recalled for that model. We've had CONSTANT problems with battery, from the first week of owning. Dealer would not stand by product- after numerous attempts to explain our problems. And would not replace battery. Was not forthright about this car and its defective electrical system. AWFUL- Never, never Gabriel again

Alain Cormier

(Translated) At Mazda Gabriel we feel respected and at ease and Ilia was excellent (Original) Chez Mazda Gabriel on se sent respecté et à l'aise et Ilia était excellent

Eric Romer

Immediate greeting for our appointment, didn't have to wait at all. Informative sales without being pushy, leaving lots of space for us to explore the vehicles. Pierre Olivier took time to go through all the different financial scenarios in a purchase and let us leave to think about it with no pressure to close a sale. Would not hesitate to buy here.

Rodrigo Jr. Senador

We couldn't be any happier and more satisfied with the level of professionalism and courtesy shown to us by Ilia, Andrew and most especially Arnaud. As first time buyers, we are tremendously grateful for the support that was given to us from the first email until we actually got the car. We definitely have no regrets and we highly recommend this place.

LPsOLB

(Translated) Filippo Mangione (Assistant Sales Manager) has been great throughout the sales process. Very kind, patient and attentive, in addition to being friendly. Finally I did not close the sale in this dealership because I had a better offer elsewhere and this is the only reason why I give 4/5 instead of a 5. (Original) Filippo Mangione (directeur adjoint des ventes) as été super tout au long du processus de vente. Très gentil, patient et attentionné, en plus d'être sympathique. Finalement je n'ai pas conclu la vente dans ce concessionnaire puisque j'ai eu une meilleure offre ailleurs et c'est l'unique raison pourquoi je donne 4/5 au lieu d'un 5.

Martine Gauvin

(Translated) We had very good service from Christian. After making several dealerships, our choice fell at Mazda Gabriel St-Jacques. Dealing with Christian has been very natural and fluid. He made sure of our well-being and that our needs were met. Completing the file with Andrew was easy. Ensures proper follow-up of the file during the purchase process and also after the purchase of the car. Thank you! (Original) Nous avons eu un très bon service de la part de Christian. Après avoir fait plusieurs concessionnaires, notre choix s’est arrêté chez Mazda Gabriel St-Jacques. Avoir fait affaire avec Christian a été très naturel et fluide. Il s’est assuré de notre bien-être et de satisfaire à nos besoins. Terminer le dossier avec Andrew a été fait sans pression. S’assure du bon suivi du dossier pendant le processus d’achat et aussi après l’achat de la voiture. Merci!

Kory Fernie

Dock provided me and my father with a fantastic experience, and as this was my first experience buying a car, his expertise was very much appreciated. I will be recommending him to all of my friends and family!

Payman M

Recently, I bought my car in order to fix A/C. When I got back my car, in the Mazda garage, I noticed that the Radio has been reset and the ambient temperature had been disappeared. I contacted Mazda Gabriel, and they told me that it is not possible and your model does not have this feature at all. Until, I showed them a photo that I had taken in one of trips to US which displayed the temperature. However, I brought my car several times for this problem, and my car was at garage for three-four days, and they were not able to find the problem. And at the end, they charged me 200$ for a problem that they had caused it after fixing the A/C. When I tried to convince them that this problem caused by them, the service manager (Sylvain I guess) told me: "your are an unhappy client, so either way, we charge your or not, you will stay unhappy about this problem, so we charge you." I had another bad experience also for a brake disc problem that they charged me twice, once to clean the discs and second time to change them completely. In general, I recommend to go another Mazda Dealer.

Andrew L

I suggest being very vigilant when checking your bill with this dealership. I went in only for an oil change today and realized after that the service employee had added an extra fee for an inspection. This is something I had never asked for, nor had he made clear. An overall lack of transparency. After voicing my dissatisfaction, there was no effort made to try to adjust the cost. I have had a lot better experiences with other Mazda dealerships, and will not be returning to this one.

Ali Mac

Nice place. And nice ppl best experience with Sammy G world class guy if you. Go there ask for MR. Sammy. G

Karl Sh.

*Unfair or Deceptive Business Practices* - Please note that when this particular dealership (located on 5333 St.Jacques) tells you that there's a "mandatory maintenance check" on your vehicle, that they are conducting Unfair or Deceptive Business Practices and can be reported for this. The reason this particular Mazda dealership uses words like "Mandatory" when trying to convince you to use them for your routine vehicle check is because you leave with a $1000 - $2000 unexpected, and unwarranted bill. I have a leased, brand new 2018 vehicle which I hardly drive and was billed $1400. They told me the air filters needed to be changed (which regular garages clean for free), that my break pads needed to be changed, that I had a broken plastic piece inside the hood of the car that needed immediate replacement. Do not fall for their Unfair or Deceptive Business Practices. Please go see your local garage who will charge you far less than these crooks. I went to my local garage and showed them the bill and they even said that 80% of what was charged was unnecessary up-sells to generate more revenue for the location and that no dealership can tell you something is mandatory as that's Unfair or Deceptive Business Practice (using their words) and that they can be reported for this. I believe it's even illegal to force you to use them and be taken advantage of. I will never lease or even consider walking into this dealership again until I need to give back my car. Horrible experience that I don't wish upon anyone else.

Olivia C

I should have read the reviews BEFORE going to this dealer. I was unlucky to be "processed" by the service manager Sylvain Lemire. He makes a very good job of keeping the stereotype of the untrustworthy, patronizing and rude dealership after you bought the car. Not keeping the appointments, acting impolite when they postpone or get late in their scheduled work and acting like doing a big favor in accepting you as a customer are things Sylvain Lemire is masterfully good at. I was postponed a couple of times, very unusual in the time of electronic customer management software. When I showed up, my wait was prolonged with 5 hours for a very clear and precise procedure (vehicle inspections). I got parts changed without my approval (battery), oil changed after 2400 km after just saying that the oil was "bad " (not sure what metric in oil quality is that), and funny enough the car scratched while at the dealer and they denied that. Without not being able to prove that there was no previous scratch before I had to include Mr Sylvain Lemire angry defensive rants of driving more carefully in Montreal with veiled suggestions on my driving abilities. Also he was annoyed of my French ( I did study in France, so I speak with a "France" french accent. Language bias is becoming unfortunately more common these days in Quebec. After 1 year of abuse by this dealership I finally moved to another dealer on the south shore, that is 10 km further away, where things go smooth and car is service faster with less drama. After reading that many more customers are very unhappy with the service manager Sylvain Lemire attitude, I asked one salesman if he is one of the owners. Apparently he is not. The performance criteria for a manager must be different from the customer perspective. A bon entendeur, salut

John P

Great service, very punctual! The place to go for your Mazda,ask for Ralph!! Reception team is always smiling :)

Sarah Liu

Nelson Caron provided great service he really took the time to explain all the details. The Sophie was also very pleasant stay the front desk when I paid a massive service bill!

Kris Fort

(Translated) I had very poor service leasing my vehicle as well as buying at the end of the lease at Mazda Gabriel St-Jacques. The employees are arrogant. My experience was much better with the other dealers I have done business with and I will never do business with them again. (Original) J’ai eu un très mauvais service à la location de mon véhicule ainsi qu’à l’achat à la fin du contrat de location chez Mazda Gabriel St-Jacques. Les employés sont arrogants. Mon expérience fût beaucoup plus agréable auprès des autres concessionnaires avec lesquels j’ai fait affaire et plus jamais je ne ferai affaire avec eux.

E M

It was a great experience as usual. The employees from the receptionists to the thecnical advisor were awesome, polite, pro-active and happy to help.Thanks

Kevin Jobson

When getting the specs for a used vehicle, I asked the salesman if there were any accidents on it. He said there was once an insurance claim on the rear for 1000$. Price was pretty good so I was still interested. When I got home I ran the VIN through CarProof and saw that not only was there a claim on the rear but there was also a 2nd claim for a collision on the front-left for 1600$ that the salesman conveniently didn't mention. Beware.

Jimmy Côté

(Translated) Very good service (Original) Très bon service

Emmanuel Fernandez

Great service, I was well oriented towards the proper model for my needs and I would strongly recommend a family member and friends. Thank you again!

Raphaelle Racicot

Amazing place! My boyfriend just purchased a brand new Mazda3 from them and Arnaud was very helpful! We tried 3 different dealers, and this was by far the most welcoming service we received! Thank you! We will come see you next time again!!!

Marie-Jane Daigle

(Translated) I received a very professional service from Arnaud! I really enjoyed my visit. (Original) J'ai reçu un servive très professionnels de la part de Arnaud! J'ai vraiment appréciée ma visite.

Debi Fleming

Excellent customer service. Very happy with my 2021 CX-5

Franco Nantel

(Translated) very nice dealer and I had an excellent service with mister Sami (Original) très beau dealer et j'ai eu un excellent service avec mister Sami

Andrey Akh.

Had a great experience from day one when I first came to the dealer until the moment of purchase of my CX5 and delivery. Great customer service. Great energy. Great help. Highly recommend!

G D

Service is great fast and reliable. Keep up the good work!

denis marcus

(Translated) Hi I took possession of the Mazda 3, I had good service with the seller mr philippo who is advised, very satisfied and patient, I wait for my first service interview to say if am I really satisfied in general, to be continued (Original) Salut j'ai pris possession du Mazda 3,j'ai eu de bonne service avec le vendeur mr philippo qui est a conseillé,très satisfait et patient,la j'attend mon premier service entretien pour dire si suis je vraiment satisfait en générale,a suivre

Blais p

(Translated) Very satisfied with my new car. I was very well received. The seller did not put pressure on me. We even went to my house to try if the vehicle entered my garage and the day of delivery, Issa - the seller - even came to pick me up at work to avoid public transport. I am pleasantly surprised and satisfied with this service! Thank you Issa! (Original) Très satisfaite de ma nouvelle voiture. J'ai été très bien accueilli. Le vendeur ne m'a pas mis de pression. On est même allé chez moi essayer si le véhicule rentre dans mon garage et le jour de la livraison, Issa - le vendeur - est même venu me chercher au travail pour éviter le transport en commun. Je suis agréablement surprise et satisfaite du tel service! Merci Issa !!!

Le “modérateur” X

(Translated) The service of this place is very poor. Staff are arrogant with customers and do not honor their commitments. In addition, I was forced to redo repair a problem they have supposedly already done and elsewhere for less. It's a bunch of unscrupulous thieves who will do everything to get you the most money they can. For having already done business with another Mazda dealership in another city, I can tell you that the service is not comparable. Mazda Gabriel is the worst garage I've seen and will never go back again. Follow my advice and you will have no problem it is assured. This place is to be avoided. (Original) Le service de cet endroit est très médiocre. Le personnel est arrogant avec les clients et ne respectent pas leurs engagements. De plus, j'ai été obligé de refaire réparer un problème qu'ils ont supposément déjà fait et ce, ailleurs pour moins cher. C'est une bande de voleurs sans scrupule qui vont tout faire pour vous prendre le plus d'argent qu'ils peuvent. Pour avoir déjà fait affaire avec un autre concessionnaire Mazda dans une autre ville, je peux vous dire que le service n'est pas comparable. Mazda Gabriel est le pire garage que j'ai vu et plus jamais je vais y retourner. Suivez mon conseil et vous n'aurez pas de problème c'est assuré. Cet endroit est à proscrire.

Andrev Perras-Yu

(Translated) Great service from start to finish. My car was delivered as quickly as possible and all of my questions were answered. I highly recommend. (Original) Super service du début à la fin. Ma voiture a été livrée le plus rapidement possible et j'ai eu une réponse à toutes mes questions. Je recommande fortement.

CYNTHIA JOBIM

The service was great! Andrew was proactive and very helpful. Christian was attentive and friendly. Both gave us all the details we need to conclude the deal.

Cedric Otshomampita

(Translated) Very professional! (Original) Très professionnel!

Brian Shore

Very good sales and service

marie g.

(Translated) Wonderful experience. Attentive service without pressure. Issa was excellent. I wanted to buy a cx5 but he listened to my needs and advised me to go with a cheaper vehicle that better meets my needs !!! I was pleasantly surprised with this experience !!! (Original) Magnifique expérience. Service attentionné et sans pression. Issa était excellent. Je voulais acheter un cx5 mais il a écouté mes besoins et m’a conseillé d’aller avec un véhicule moins cher qui repond mieux à mes besoins!!! J’étais agréablement surprise de cette expérience!!!

Sabrina Jones

I loved Robin!!!

Sia Ho

One the worst dealership I've ever seen, Avoid them.

ismail shaikh

I’m happy with my purchase. The process was quick and easy. The workers were really helpful and friendly. Would definitely recommend going to this dealership.

Mohamad Hasan Moravej

Friendly environment, positive and constructive customer service

Amine

(Translated) The worst customer service seen in my life with Nassim Giris (the manager who has a lot of attitude I don't know why lol and who must be a model for other employees), he wants to negotiate with me the price of a car without trying it and 0 negotiation of the displayed price, a mazda3 2015 dirty and full of scratch. (at Mazda Saint-Jacques we will mean come back another time with a very bad attitude) (Original) Le pire service a la clientèle vu dans ma vie avec Nassim girgis (le directeur qui a beaucoup d'attitude je sais pas pourquoi lol et qui doit être un modèle pour les autres employés), il veut négocier avec moi le prix d'une voiture sans avoir l'essayer et 0 négociation du prix affiché, une mazda3 2015 sale et plein de scratch. (chez Mazda saint-Jacques on va veut dire revenez une autre fois avec une très mauvaise attitude)

Stephanie Dang

(Translated) Cold and careless service for a car rental of the year. They failed to offer me several services and options that could have made my driving more optimal. I returned for an interview and also did not have a sense of trust in the service team. (Original) Service froid et peu attentionné pour une location de voiture de l'année.. Ils ont omis de m'offrir plusieurs services et options qui auraient pu rendre ma conduite plus optimale. J'y suis retournée pour un entretien et je n'ai également pas eu un sentiment de confiance envers l'équipe de service.

Lyse Belair

My last Mazda 3 lasted 11 years (400,000km)...was time for a new one. I found very professional and courteous staff at Mazda Gabriel! Excellent service and thumbs up to our salesman Arnaud Le Gonidec!! ????????

Ann G

Loved my experience with the sales team! Great vibe, easy to deal with and fast delivery! My new CX5 is amazing!!!!!!

Denis Le Jour

(Translated) Very good service and welcome. Well organized under the circumstances. (Original) Très bon service et accueil. Bien organisé dans les circonstances.

Rachelle Dupont

(Translated) I met a wonderful young woman named Robine. She was very knowledgeable and kind. I wish there were more women in the auto industry like her. Thank you for hiring such a nice woman like Robine (Original) J’ai rencontré une jeune femme merveilleuse nommée Robine. Elle était très bien informée et gentille. Je souhaite qu’il y ait plus de femmes dans l’industrie automobile come elle. Merci d’avoir embauché une femme aussi sympathique que Robine

Michèle Ladouceur

(Translated) Welcoming, attentive to our needs. (Original) Accueillant, à l’écoute pour nos besoins.

Emma Grandbois

Amazing service, the people were really nice and attentive to my needs, highly recommend visiting them if you need to buy a car!

Frank Lebeau

As soon as you buy a new car from this dealership, you become an ATM. What does that mean? When you bring in your car for whatever reason, expect to pay for parts, filters, service fee, inspection fee etc... the sleazy counter salesmen try to explain “the roads in Montreal are rough”. When you buy Mazda, you buy a poor mans car, and expect that dealerships don’t make much money off the sale or lease, they do it on servicing parts or issues that don’t exist. I’m not the first reviewer here to say this, be vigilant, look at the bill, ask before, and even if you ask if there will be any charges since the car is “new” and they say no, it’s code for “yes and as soon as you step in the door you’ll be paying through your teeth”. Stay away!

Mathias Couillard

(Translated) Excellent service from Arnaud and Andrew. In addition to being effective, they listened to us. We love our new car! (Original) Excellent service de la part de Arnaud et Andrew. En plus d'être efficaces, ils ont été à notre écoute. Nous adorons notre nouvelle voiture!

François Leclair

(Translated) This is the first time I read google comment about the dealer who has been caring for my car for more than 2 years and it frustrated me. I see a lot of bad reviews here and after buying a car at mazda gabriel in 2013 and doing all my repairs and maintenance in their garage, I can confirm that the whines in the google reviews are probably frustrated with the life that prefers bitcher anonymously rather than argue their point in person because their arguments are very weak or nonexistent. At the sales level I give them a perfect score, Filippo and the sales manager helped me a lot so that my decision was the right one and be in my budget. And for the service, there is nothing to say. The last time I was there I saw all kinds of people while I waited, from the little lady with an old 626 to the lost guy who does not understand that his RX-8 is not a mazda 6 and that the recall of a mazda 6 does not apply to the RX-8, it's not complicated it seems to me, it's like arriving at Ford and say to recall an F-150 on his honda civic. In any case, I'm a mechanic on the south shore and I prefer to let them take care of my car as long as it is guaranteed, after that I'll go and see them only when my colleagues and I are unable to solve the problem, but by then they have my complete confidence. Thank you for reading if this is the case, at least I emptied my heart. (Original) C'est la première fois que je lis les commentaire google è propos du concessionnaire qui s'occupe de ma voiture depuis plus de 2 ans et ça m'a frustré. Je vois beaucoup de mauvais commentaire ici et après avoir acheté une voiture chez mazda gabriel en 2013 et avoir fait toutes mes réparation et entretient dans leur garage, je peux vous confirmer que les chialeux dans les commentaires google sont probablement des frustré de la vie qui préfère bitcher anonymement pluôt que de faire valoir leur point en personne parce que leurs arguments sont très faible ou inexistant. Au niveau des ventes je leur donne une note parfaite, Filippo et le directeur des ventes m'ont beaucoup aidé pour que ma décision soit la bonne et soit dans mon budget. Et pour le service, il n'y a rien à dire. La dernière fois que j'y était j'ai vu toutes sorte de monde pendant que j'attendais, de la petite madame avec un vieux 626 au gars perdu qui comprend pas que sa RX-8 c'est pas une mazda 6 et que les recall d'une mazda 6 ne s'applique pas au RX-8, c'est pas compliqué il me semble, c'est comme arriver chez ford et dire de faire le recall d'un F-150 sur sa honda civic. En tout cas, je suis mécanicien sur la rive-sud et je préfère les laisser s'occuper de mon auto tant qu'elle est garantie, après ça je vais aller les voir seulement lorsque mes collègues et moi seront incapable de régler le problème, mais d'ici là ils ont ma complète confiance. Merci d'avoir lu si c'est la cas, au moins je me suis vidé le coeur.

Boris K

Top notch customer service, received genuine support and valuable advice, highly recommend, Thank you again

Laurence Gascon

(Translated) Very good service, good communication and open to discussions and customer needs! (Original) Très bon service, bonne communication et ouverts aux discussions et aux besoins des clients!

Calin Oros

Just purchased a 2019 Mazda CX-9 from Mazda Gabriel St-Jacques. I shopped around quite a bit and they gave me the best price in town. The staff that I dealt with was very professional and I received excellent customer service. Overall a great shopping experience. I would definitely recommend checking them out before buying anywhere else if you’re in the market for a new Mazda.

Nancy Voyer

(Translated) A big thank you Pierre-Olivier for your welcome and your professionalism. (Original) Un gros merci Pierre-Olivier pour ton accueil et ton professionnalisme.

Stephanie Serruya

I bought my first car here today. I am very happy with the whole process. Nabil answered allmy questions and was very helpful. Thank youvery much. Iam extremely happy with thr service

James H

I worked with Robyn. She was very easy to talk to and eased all my stress of getting my first new vehicle

jean mathieu

(Translated) My girlfriend is too embarrassed to complain but she went to your place for a tire fit and oil change and came out with a bill for $ 580 They changed the brake fluid without asking him. The oil change portion was $ 220 In short, beware of single women or people who do not know at all, some advisers at home seem to take advantage. (Original) Ma blonde est trop gêné pour se plaindre mais elle est allé chez vous pour une pose de pneus et changement d'huile et est ressorti avec une facture de 580$ Ils ont fait un changement de liquide a frein sans lui demande. La portion changement d'huile était de 220$ Bref attention aux femmes seules ou aux personnes qui ne s'y connaissent pas du tout, certains aviseur chez eux semblent en profiter..

Pierre Marche

Great service. Thank you to Cristian for all the help. Loving the new car!