Reviews of Ford Gabriel (Car Concessionaire)

Jordan Esposito

Brought car in for a full diagnosis (125 point inspection) on a 2013 Ford Escape that kept smelling like burnt rubber, after 2-3 hours at the dealer and 218.00$ later I'm told it's due to old engine filters and cabin filers that everything is alright..... NOW .... Of course I'm not stupid enough to believe that so I got a second opinion and was told by my own mechanic that I was missing coolant in my reservoir which was in no way normal, return the next day to Ford and had to speak with the management to get another inspection done on the vehicle. I have a paper from Ford initially saying full inspection Done client claims burnt rubber smell no such problem total verification done. So upon verification, We find out that not only in the reservoir tank leaking but that my 2013 Ford Escape which has less than 54k on it has a broken water pump that was days away from breaking. Had it not been for my due diligence, getting a second opinion I would have ended up stranded on a road somewhere with a broken waterpump and God know what else because all that seems to have been done was a check list. No loner car offered for the thanks giving holiday I was just told to drive less ???? Hey thanks ! No compensation for they're mistake only that the part is under warranty and I'll have to spend another day at Ford getting it fixed. My point is here, you want customer loyalty, you want to make the big bucks? Well you can't do it by doing a half a** job putting you paying (well paying clients may I add) at risk on the road. The main point of bringing a car to the dealership is because they are supposed to know it best, but yet... It was false and had I not done my research I could only imagine where I'd end up. All in all, the dealership is great and the staff is really friendly... But do you pay for friendly staff or a job well done? I'd rather my vehicle be safe on the road then be stuck in the middle of nowhere because Ford couldn't take the time to diagnose the problem properly but could take the time to process the payment.

Cristian ionel Popescu

Jean wey great sales man frendly and takes his time to give you a great buying experience. Not like most Salesman he acts like you're friend and not somebody who tries to make some money off of you. I would recommend to anyone who goes there to ask for Jean

S Genereux

(Translated) Great service !! Even though we didn't want to buy right away, the salesperson was super helpful! He was familiar with his cars and the available inventory. I definitely recommend this dealer !! (Original) Super service!! Même si nous nous ne voulions pas acheter tout de suite, le vendeur à été super serviable! Il connaissait bien ses voitures et l'inventaire disponible. Il est certain que je recommande ce concessionnaire!!

Kostya Froimovich

Defective vehicles at this place!

guy Drouin

(Translated) Everything was perfect! (Original) Tout était parfait!

Kulvinder Bhullar

Buy a STM card instead of buying anything from Ford Gabriel as they have two faces one for selling and other for service. I purchased an extended plan with my Brand New Car and they showed their true colors when i asked services under that plan.

Ron E. MacKinnon

Great service,very friendly and efficient!

boutilierK1

I have bought 2 vehicles at Ford Gabriel and will still comeback here even though I no longer live in the city. Nyree tries to understand exactly what you want and give you just that. Never felt pressured and was well informed of all my options. Only once have I had a problem with servicing my car here but once I informed the manager they took care of it right away and with a smile. A lot better than the service I used to get in LaSalle.

Mohamed Hamza BOURKIA

(Translated) This is theft ! Pay $ 610 (tx included) for a minor repair (sensor change) 1 hour and a half of labor ($ 180) p: - ODB diagnostic scan - Mass Air flow sensor change (visible just at the air filter) And the sensor $ 350 !!! For an entry-level (focus) and 2012 car! MINOR repair cost me over 12% of the vehicle price! In addition to being told by adviser Omar El Kurdi that it took longer and that I was not charged! I do not imagine how much I will be paid if I had a more expensive Ford ... No confidence in this dealer or the brand here that allows to load this. (Original) C'est du vol ! Payer 610$ (tx inclus) pour une réparation mineur (changement sensor) 1 heure et demi de main d'oeuvre (180$)p : - scan diagnostic ODB - Changement sensor Mass Air flow (visible juste au niveau du filtre à air) Et le sensor 350$ !!! Pour une voiture entré de gamme (focus ) et de 2012 ! La réparation MINEURE m'a coûté plus de 12% du prix du véhicule ! En plus de se faire dire par le conseiller Omar El Kurdi que ça a pris plus de temps et qu'on ne m'a pas chargé ça ! Je n'imagine pas combien on me fera payer si j'avais une Ford plus cher ... Aucune confiance en ce concessionnaire ni a la marque ici qui permets de charger ça.

Fadi Mourad

I had a issue with my vehicule and only Ford Gabriel took care of it. Service was fast and the car was mint. Thank you Ford Gabriel for that experience!!!

Ohannes Bedrossian

Brought my C-Max into the dealership and my salesman took care of everything really great service Bravo Ford Gabriel

cliff collins

Excellent service..

Pamélà Rousseau

(Translated) I could not be more satisfied. The Ford dealership I used to go to wasted my time and money, and I was disappointed several times. Ford Gabriel offers fast, reliable, honest and trustworthy service. I recommend them to all Ford owners. (Original) Je ne pourrais être plus satisfaite. Le concessionnaire Ford où j'allais avant me faisais perdre temps et argents et j'ai été déçu à plusieurs reprises. Ford Gabriel offre un service rapide, fiable, honnête et digne de confiance. Je les recommandes à tous propriétaires de Ford.

Ivona Szuman

Professional and courteous service

Brunooo

Not even open for a bit to negociation. Bye!

Brunooo

Not even open for a bit to negociation. Bye!

Hadi Aloufi

I have a mixed experience with this dealership recently. I was here to buy +60k new car and was given a quote. After a few days when I was ready to make the transaction, they told me that “the manager canceled the offer and I have to pay the regular MSRP for the car”! This’s unprofessional to say the least! Fortunately, I went to a nearby dealership and got the exact same car with way better price. I give 2 stars only because the good service and communication I received from the sales person part, he was awesome!

Charles Ewusi

Good service

Oliver Sugden

I can't say enough nice things about this company. After driving a German car for many many (too many) years, I decided to go American! I fell for the Ford Explorer and looked at a few different ones until I saw an ad for a 2014 Ford Explorer at Ford Lincoln Gabriel. I made an appointment and there was no turning back. This dealership is one class act - the nicest people you will ever run into and if you want a car dealer with true 5 star service, look no further. Big thanks to a few of the people I have had the pleasure of meeting at Ford Lincoln Gabriel. Daniel Caron in Sales, Tomasz Luks & Randy Mardani in Service. Thanks also to your amazing shuttle drivers for providing a shuttle service that goes beyond expectations. There is no doubt that the Azouz family know how to run a business and customer service is #1 priority for everything this company touches. I absolutely love my new Ford Explorer and although I'm from the UK but currently live in Canada, I don't mind one bit saying 'Buy American' and make sure you stop in to Ford Lincoln Gabriel.

Juliano Peuckert

Professional, outstanding customer service. All my needs were addressed from the moment I walked in. I highly recommend Ford Gabriel

jon painchaud

I'm surprised that this dealer has such a high rating. I purchased my new F150 from here in 2012 and have have nothing positive to say about anything here from the sales reps to the service counter. Every single time I walked into the the dealer, I always walked out totally disappointed with their lack of customer service. Not helpful, costly mistakes from wrong diagnosis which simply get brushed off. I recently purchased two new vehicles from a different dealer and it was like night and day. A much better experience. Honestly I think it just comes down to the staff, they could use a lesson in customer service at the St-Jacques location.

Elvin Simon

I wish it could had been better.

Hyun- Young Yang

My tires were installed and balanced well. I can enjoy the winter from now on. Thank you for your excellent survice!

Michel Cloutier

I have purchased many new cars during my lifetime, yes I’m old and this has been by far my best experience. The staff without exception was polite, professional and extremely helpful. The small tweaks were taken care of quickly so I have nothing but praise for this dealership. I have never given a five star anywhere before.

Diana de Silva

First time using this facility. Took my Ford Escape (used, newly purchased) to have winter tires installed (I purchased the new winter tires from this facility). I did not know that the tires already on the car were winter tires. It would have been in the interest of good customer service had Ford simply pointed out to me prior to installing new winter tires that the existing tires were winter tires. This was not mentioned - I presume Ford did not want to lose the new tire sale. Thanks Ford.

Alireza Jahangiri

Helpful dealership

Zombinic apocalyptic

Unprofessional. I had an appointment to change a light control module. Its a 5 minute job. Not only did i wait over a week for my appointment i dropped it off the day before and come the next day it wasnt even ready. I was told to go back on Wednesday. I was told the needed a specialist thinking i dont know cars. Lol 2 screws and 2 wire harness clips. A monkey with a wrench couldve done it in 5 minutes.

Steve Knowlton

Friendly, efficient customer service. They take good care of my car too.

so troy

(Translated) worst after-sales service ever received, after-sales verification never done in full, we fool you all the way and tries to make you pay for repairs covered by your warranty, so free. and do not try to get in touch with a human being when you call, they never answer, and on the spot, depending on who you talk to, you are given contradictory information, no matter what. (Original) pire service apres vente jamais recu, verification apres vente jamais faite au complet, on vous niaise sur toute la ligne et tente de vous faire payer pour des reparations couvert par votre garanti, donc gratuit. et ne tenter par de rentrer en contact avec un etre humain lors de votre appel, sa repond jamais, et sur place, dependament de qui vous parler, on vous donne des information contradictoire, nimporte quoi.

Valentin Platon

Very expensive and not professional. I came with a brake problem and an exhaust pipe. I was screwed by two bolts on the exhaust pipe and with brakes nothing could be done and I paid $ 390, the second day when I again came back with the same problem they again did nothing and asked to pay another $ 190))) It is very unfortunate that I applied to this dealer !!!

Samuel Suss

Prompt professional service

Marc-Andre Petit

(Translated) Good (Original) Bien

Benoit Chiasson

(Translated) 3 hours for a simple oil change which was supposed to take 1-1h30 ... no notice or call or courtesy service inside (no coffee, water) Lose a morning for something also minor, finished. Vehicle not even washed on the outside ... (Original) 3 heures pour un simple changement d'huile qui devait en prendre 1-1h30...pas d'avis ni appel ni service de courtoisie à l'intérieur (pas de café, eau) Perdre un avant-midi pour quelque chose d'aussi mineur, terminé. Véhicule même pas lavé à l'extérieur...

D KH

Could not recommend against them more. Most awful customer service I have ever received in my life, not to even begin with the unprofessionalism and disrespect from the manager when you're simply asking for basic customer service. Trust me it will be your biggest regret, its a giant scam. Read previous reviews of similar nature and thought it was just a bad experience only to receive it first-hand.

Jean-Martin Roux

Francis did a great job introducing me to the product and kept me updated through the delivery process. A plus service at ford Gabriel

François Lahey

(Translated) Excellent service received at Ford Gabriel by Georgy! Well received, good information, tests of the vehicles, followed during the purchase until the delivery of the keys. We finally bought a Nissan Rogue at Gabriel Nissan next door but Georgy still took care of everything. Thank you! (Original) Excellent service reçu chez Ford Gabriel par Georgy! Bien reçu, bonne informations, tests des véhicules, suivi pendant l'achat jusqu'à la remise des clés. Nous avons finalement acheté un Nissan Rogue chez Gabriel Nissan juste à coté mais Georgy s'est quand même occupé de tout. Merci!

Richard Roel

very good service.

ABASI THOMAS

Went in due to a recall on air bags, when I recieved my car back the radio and a/c wasn't working. Went back, got the radio fixed but the sync/usb wasn't working. Brought the car back again got the sync fixed but my center console wasn't replaced fully and now wobbles with every touch. For 3 weeks now I have been trying to schedule a maintenance check for my car and with every call I keep getting transferred to someone that doesn't pocked up. Even tried leaving my name and now, still never recieved a call back .. not impressed

Patrick Anderson

I don't need to say anything else. Just avoid if you can.

Jean-Philippe Gaudreau

(Translated) The transmission of my 2013 Ford Focus let me down, after only 66000KM, so I took my vehicle to Gabriel Ford since it happened very close. Unfortunately a week later I still have no news and when I call no one knows what's going on with my car. It is unacceptable to have to wait so long before getting a diagnosis, moreover that he had no courtesy car and that I have to travel by metro / bus to go to work in Laval when I live in Verdun . In short, I absolutely do not recommend doing business with them. (Original) La transmission de mon Ford Focus 2013 ma laissé tomber, après seulement 66000KM, j'ai donc amener mon véhicule chez Gabriel Ford puisque c'est arrivé tout près. Malheureusement une semaine plus tard je n'ai toujours pas de nouvelle et quand j'appel personne est au courant de se qui se passe avec ma voiture. C'est inacceptable de devoir attendre aussi longtemps avant d'obtenir un diagnostic, de plus qu'il n'avait aucune voiture de courtoisie et que je dois me déplacer en métro/autobus pour aller travailler à Laval alors que j'habite à Verdun. Bref je ne recommande absolument pas de faire affaire avec eux.

Alex Kay

Great service and friendly staff

Andy Lamarre

Close door

Elaine Leveille (ERA owner)

LOVE the staff. bought a Ford Escape 3 years ago and have been going to se them ever since and the service is spectacular even when thigns don

Radu Dafinei

Fast. Great staff. Great service all the time.

Justin Moore

(Translated) My wife bought a used Ford Focus from Gabriel. The cost was at least $ 1,000 above the market price and the car experienced some mechanical problems in the days following the purchase. But I must say that they made efforts to carry out the repairs / corrections quickly and everything was guaranteed. So no extra. I trust this dealer. They are also very kind. (Original) Mon épouse a fait l'acquisition d'une Ford Focus d'occasion chez Gabriel. Le cout fut au moins 1000$ au-dessus du prix du marché et la voiture a éprouvé quelques problèmes mécaniques dans les jours suivant l'achat. Mais je dois dire qu'ils ont fait des efforts pour réaliser les réparations/corrections rapidement et tout était garanti. Donc pas d'extra. J'ai confiance en ce concessionnaire. Ils sont aussi tres gentils.

Marianne Boivin

(Translated) Very good service very nice team (Original) Tres bon service tres belle equipe

Harpreet S Bhullar

Worst customer service you can find in Montreal. Make sure to get everything in writing from these people, never take anything verbal since they are the most dishonest people I have see specially Chris and Joe in service department. If they say come see me tomorrow, I will do this for you, ask them to write it down on your bill

Andrei Gabriel

Worst service to return the car, they say they are open monday to Thursday 9 to 9 and when u go there after 6 nobody is there and also they forget to give me the paper for the saaq . Very nice of u

Robert Morrison

Always polite and helpful. Excellent service. Convenient shuttle service. I have a 2011 MKX bought new there, and I am about to trade it in for a 2017. This dealership will be my first choice.

Barthélémy Charrier

(Translated) I brought my 2014 Ford Explorer for a power steering problem, the diagnosis took over 24 hours to get a quote and I had to make a dozen calls to get it. My vehicle has 112 600km or only 12 600km after the warranty and Ford Lincoln Gabriel makes no effort to get a repair support from Ford Motor Company while this problem of power steering is known to Ford, the Explorer from 2011 to 2013 have been recalled but not the 2014 and + when the problem is the same. The cost of repairs is exorbitant $ 2,237 + taxes. It's been 2 days since I tried to reach the director of service at Ford Lincoln Gabriel without success. So I have to understand that if a failure problem occurs on a Ford vehicle, Ford Lincoln Gabriel will make no effort to help its customers. (Original) J'ai apporté mon Ford explorer de 2014 pour un problème de direction assistée, le diagnostic a pris plus de 24h pour avoir une soumission et je l'ai dû faire une dizaine d'appel pour l'avoir. Mon véhicule a 112 600km soit seulement 12 600km après la garantie et Ford Lincoln Gabriel ne fait aucun effort pour obtenir une prise en charge des réparations auprès de Ford Motor Company alors que ce problème de direction assistée est connu de Ford, les Explorer de 2011 à 2013 ont d’ailleurs été rappelés mais pas les 2014 et + alors que le problème est identique. Le coût des réparations est exorbitant 2 237$ + taxes. Cela fait 2 jours que j'essaye de joindre le directeur du service chez Ford Lincoln Gabriel sans succès. Je dois donc comprendre que si un problème de défaillance survient sur un véhicule Ford, Ford Lincoln Gabriel ne fera aucun effort pour aider ses clients.

Mohamad Al Hajj

up to 2013 I have been driving european imports until I decided to get a hybrid. After extensive search and comparison I decided on a Lincoln MKZ hybrid and to my good luck I got it from Lincoln Gabriel which ever since then they have super exceeded my expectation from Hazem in the Sales department to David and Kevin in the service department to really all the staff that I have dealt with. I would like to thank each and everyone of them for making my car experience a wonderful hassle free thing. I highly recommend Lincoln Gabriel to anyone looking to buy or lease a new vehicle.

Jack Frost

I brought my Lincoln mkt to you guys And to be honest i find it was a sloppy job one of the issues was the sub-woofer It was rattling and still does- not fixed 2nd is the suspension is jolting. Doesnt dampen properly 3rd the passenger front seat is falling apart. The leather is hanging off again Why? Because it was a tuck up job And was not properly repaired Another complaint is mainly on this vehicle is that the leather seems very stressed and cracked for a 3 year old vehicle . Abnormal to my eyes This is the most problematic vehicle ive ever had in 15 years..seriously Dont sell this crap

Joseph Daoud

ABSOLUTELY HORRIBLE. If i could give less than 1 stars i would. I ordered a new Ford in September 2016, and was told I would have it 6-8 weeks later. Finally it arrives 17 weeks later (end of January)! I sold my car in November because the dealership told me that I would be without a car for at most 1 or 2 weeks. I was told i would be given a loaner car. I called for weeks to obtain it, and was ignored. When I finally got through, I was told there are no loaners but that I would be given a rental car. Shockingly I was again ignored and never given anything. Instead, the dealership ignores your calls and doesn't return messages. Even more insulting is that after calling them daily and not getting a callback, I called from a different phone number and was surprisingly able to get through! Once again I expressed my frustration and receiving no communication or follow up. I was told I would receive some form of compensation but in the end they made it clear that they didn't care about me as a client at all. AVOID THE DEALERSHIP AND AVOID THE HEADACHES.

David Santerre

(Translated) Courteous service (Original) Service courtois

Elie G.

(Translated) Very good service at the garage! (Original) Tres bon service au garage!

Natascha Laplaine

Was not impressed at all with the service. Ford LaSalle was the Best for me.

YVON BROUILLARD

(Translated) After sales service very well Exact explanation to my queations No problem for me (Original) Service apres vente tres bien Explication precise a mes queations Pas de probleme pour moi

Dominic Roussel

I went in because my brakes were squeaking. I asked them to replace the brakes. After waiting five hours... they gave me back my truck and said the breaks were fine and didn't need replacing. I asked them why they didn't at least call me to tell me or discuss, no reply. I recovered my keys, started my truck and backed out of the parking spot... and my brakes immediately started squeaking. Poor customer communication skills and questionable observation skills. Update on breaks: after negotiating on end with a service rep. They agreed to look at the breaks again and subsequently agreed they needed to be changed. Return with my second vehicle for full scheduled maintenance: I was delivered my vehicle with a dead battery and had to push start the car myself. Once the prepaid service plan is concluded I will be looking for another dealer. Very questionable observation skills on the part of the repair staff. The service team help with diagnosing the dead battery. Though it was not found during their inspection originally. I had to bring it to their attention. I wished that over the years they would become more attentive but it's not so.

Shayla Gauthier

(Translated) I just moved from Alberta in March, and my vehicle still has warranty, so I wanted to find a local dealership to help me with my needs. Honestly, I can't speak to Gabriel Ford's service, because they weren't even able to make an appointment. I left a message on July 21 with Pearl (at the Service Department), because she left early that day. All good, I'll wait until the next day. But no, I waited until August 5th when I had to call again. When I spoke with Pearl, she didn't even remember me, and she was too 'busy' to make a date. She told me that she will call me back, but here we are at August 18 and nothing yet ... So, I called Montmorency Ford, who made an appointment for me (with the creation of my new 'account' here in Quebec) in less than five minutes. Not that hard, right? I understand that in the COVID world there are difficulties and challenges, but this level of service is intolerable. Spend your $$ elsewhere. (Original) Je viens de déménager d'Alberta en mars, et ma véhicule a toujours de garantie, alors j'ai voulu trouver une concessionnaire local pour m'aider avec mes besoins. Honnêtement, je ne peux pas parler du service de Gabriel Ford, parce qu'ils n'étaient même pas capables de faire un rendez-vous. J'ai laissé un messsage le 21 juillet avec Pearl (au departement de Service), car elle est partie tôt cette journée là. All good, j'attendrai au prochain jour. Mais non, j'ai attendu jusqu'au 5 août quand j'ai dû apeler encore. Quand j'ai parlé avec Pearl, elle ne m'a même pas souvenu, et elle était trop 'occupée' pour faire un rendez-vous. Elle m'a dit qu'elle me rappelera, mais ici sommes-nous au 18 août et rien encore... Alors, j'ai appelé Montmorency Ford, qui a fait un rendez-vous pour moi (avec la création de mon nouveau 'compte' ici au Québec) en moins de cinq minutes. Pas si difficile, non? Je comprends que dans le monde COVID il y a des difficultés et défis, mais ce nivceau de service est intolérable. Dépensez tes $$ autre part.

Jérôme Carrier

(Translated) The Manager is particularly Sympathetic and Kind. Ford products are designed for Quebec winters characterized by good suspension and adequate heating. A good address. (Original) Le Gérant est particulièrement Sympathique et Gentil. Les produits Ford sont conçus pour les hivers québécois se démarquant par une bonne suspension ainsi qu'un chauffage adéquois. Une bonne adresse.

Charles A. Barrington

Took over a year to get an appointment for a recall. Called them every couple weeks for months. We almost forgot about it until we got another notice from Ford. We called this location again. Suddenly an appointment was available. A Woman on the phone told us our file had fallen through the cracks because of an employee who was not doing their job properly and had since been fired. When I arrived at the location with the car that story was apparently never the case, according to the guy at the service desk. It was as if I hadn’t just waited a year for an appointment. No apologies, no courtesy car , no taxi voucher. Just one passing of the buck after another .

Mr. Hillary

I have to say their mechanics and service department are top notch!!

Cynthia Jones

Very helpful, efficient and informative.

France Bonsecours

(Translated) My beautiful MUSTANGNE. $ 5,500 349,000 km. It drives like new enkor. Not a parallel that I'm afraid of. Thank you lincons grabriés! The road is mine (Original) Ma bel MUSTANGNE. 5500$ 349000 km . Ca roule enkor comme une neuf . Pas un parallel qui mfès peur. Merci lincons grabriés ! La route m'appartient

David Llorens

Very friendly staff . Great service

Amandeep Singh

Excellent service

Michel Ghazal

(Translated) I have them the best price and I was well served (Original) J'ai eux le meilleur prix et j'ai étais bien servies

Mahmoud Quebec

I have a brake booster problem on my ford edge 2011 it was under extended warranty from the manufacturer (Recall) and it was only one month left in the warranty , i visited the branch and they was very helpful and straight forward , 2 hours later i received a call and the car was ready at no cost, Thanks

Anthony Giretti

(Translated) I'm shocked! Starting to get impatient with delivery times, due to the semiconductor shortage and the stoppage of production at Ford in July, I announce to the seller whose first name begins with R, that I am canceling my order because I found a vehicle in stock, and I am told that even though it is my right to "it is not done" and that it was "not correct on my part". Well then! Me who wanted to come for vehicle maintenance and well they will never see me again! If you are so frustrated with each cancellation, then change jobs! Unacceptable! (Original) Je suis choqué! Commençant à m'impatienter des délais de livraison, dus à la pénurie de semi conducteur et à l'arrêt de la production chez Ford en Juillet, j'annonce au vendeur dont le prénom commence par R, que j'annule ma commande car j'ai trouvé un véhicule en stock, et je me fait dire que même si c'est mon droit "cela ne se fait pas" et que ce n'était "pas correct de ma part". Ben voyons! Moi qui voulait venir pour l'entretien de véhicule et bien ils ne me reverront jamais ! Si vous êtes frustrés ainsi à chaque annulation et bien changez de métier ! Inacceptable !

Clémence Maurer

(Translated) Welcoming and clean service and with the maximum effort to minimize my costs. I was escorted by two very nice people with whom I was able to chat, Emad and Antonio. Very satisfied with the service and the person I spoke to at the reception was very cordial and accommodating too! (Original) Accueillant et service propre et avec le max d'effort pour minimiser mes frais. Je me suis fait reconduire par deux personnes très gentilles avec qui j'ai pu discuter, Emad et Antonio. Très satisfaite du service et la personne a qui j'ai parlé a l'accueil était bien cordiale et accodomante aussi!

Soren Kierk

Great first impression, very professional. Had to down grade

Ellery Soifer

Fixed my problem in less than 30 minutes!

Abdol alshurfa

I purchase a vehicle from there buying and selling is amazing in that dealership but but the service is the worst service I ever had Always the same thing always always Even after a few years the service is still bad I do not understand why do they have a mechanic section in that dealer

Andre Gilbert

(Translated) Everything is very good and within the expected time. Thank you (Original) Tout c'est tres bien passer et dans les delais prevu. Merci

luc

(Translated) Courteous, efficient and quick service. Grazie mille! (Original) Service courtois, efficace et rapide. Grazie mille!

Frances Hill

Bought a used Mini Cooper from Ford Gabriel on St-Jacques. The salesman Kevork Jamgosian was extremely helpful, and took me for test drives on two separate occasions. He answered all my questions and the price we settled on was very fair for the car. Once I decided to purchase, the dealership inspected the car, and did all repairs discovered during the inspection, including cleaning the brakes which squeaked, replacing the alternator belt, replacing ball bearings in the back wheel, and oil and filter changes. A few days after the purchase the brakes started to squeak again. I brought it back in and the service department replaced all the rotors. A few days later the brakes started to squeak again. I brought it in and the service department changed the brake pads. No squeak now and the car runs beautifully. I'm very happy with my purchase and with the excellent after sales service I got from Kevork and the service team at Ford Gabriel. I have bought and leased several new vehicles from this dealership over the years and would absolutely recommend them.

Nazir Balram

The service at Ford Gabriel has always been great.

Murray Marshall

I have leased or purchased Lincoln products from dealerships in different parts of Quebec and Canada. Gabriel Lincoln has the worst customer service I have ever had the misfortune to experience. Avoid.

Aron Grossman

Best Ford dealer near or in the montreal area, the customer service you get there you won’t get anywhere, sabina served me like a king, thank you sabina and your entire team, will definitely come back and recommend this dealer to all of you.

John Lussier

Excellent service but I wish they could have credited my accumulated points automatically or ask me if I had any.

Guy Beauséjour

(Translated) Always very cordial and professional ..... A +, I'm there and I stay .....! (Original) Toujours très cordial et professionnel.....A+, j'y suis et j'y reste.....!

The Watch Bro's.

Good cars. Good people.

Henri Zareski

(Translated) Very disappointed as gasoline consumption is practically double of what mentioned and published. My Ford Escape consumes an average of 20 L per 100 km in the city. (Original) Très déçu car la consommation d’essence est pratiquement le double de ce qui mentionné et publié. Ma Ford Escape consomme une moyenne de 20 L au 100 Km en ville.

Pritpal singh (BhuLLaR)

Bad bad experience to deal with Joe in service department . not recommended

Michael Ghorbanian

Horrible customer service & rude management.

Omar K

Service was bad. Booking an appointment was confusing and irritating. My repair got botched and i had to go back there again. The staff is nice but it would be better if the people were a bit more competent and detail oriented. It's clear that they would not go the extra mile for you.

Marinieve Montero

Bought a Lincoln at this place and I am very happy with the service and the car!!!!!!

Joe Aouad

Proud to work at Ford Gabriel.

Sukhdev Singh

My Sales rep was Andrey and I was very impressed by the amazing level of service he provided. He kept me updated throughout the sequence of my order. Was very patient, answered all the questions/clarifications I needed. On the delivery date, he made sure the vehicle was prepped before I arrived. Paper work was very clear and easy to understand and I was in and out within an hour. Andrey made sure that I understood everything about the car, how the new sync software works and how to operate. Each function within the car was explained to me very clearly and patiently. Great experience at Ford Lincoln and Andrey made it even better!!!

Simone King

This is such an amazing dealership so I decided to work here:-)

Mohammed El Salti

Kevin was very professional, took his time to explain me everything. Great service

Wamiq Furoghudin

This Ford dealership is a lifesaver, really friendly and helpful staff!

Elvin Simon

I wish it could had been better.

Alireza Zarin Ghalam

Mr. Yves. Thank you very much.

Pierrette Vigneault

(Translated) Welcome, I am satisfied with their service. Competent staff. (Original) Bon accueil, je suis satisfaite de leur service. Personnel compétent.

Sophie Charpentier

(Translated) Good service, courteous. The music in the waiting area is disturbing and too loud. The waiting time is reasonable and the employees are smiling and pleasant. (Original) Bon service, courtois. La musique dans l'aire d'attente est dérangeante et trop forte. Le temps d'attente est raisonnable et les employés sont souriants et agréables.

frank sarpong

AMAZING!

Victor H.B.

This rating does not reflect on the sales team, they are exceptional. This is for the service department, very rude and disrespectful to regular clients.

Esme Tardif

Your ad on "Ford employee pricing" is so extremely over used, that the day I buy a car, I would consider any brand EXCEPT FOR YOURS. Such a headache. Everyone in my entourage have the same opinion. So many lost potential customers. Good job!

Pascalou DuHavre

(Translated) I had very good service with the purchase of my vehicle. As far as auto service is concerned, it's something else entirely. Not enough clerks to answer us (on the phone or on site at the counter). Each time the wait is longer than expected. The only employee present is completely overwhelmed. We see his good will, but not able to do his job properly given the extent of the work. (Original) J'ai eu un très bon service à l'achat se mon véhicule. Pour ce qui est du service auto c'est tout autre chose. Pas assez de commis pour nous répondre (au téléphone comme sur place au comptoir). Chaque fois l'attente est plus longue que prévue. Le seul employé présent est complètement débordé. On voit sa bonne volonté, mais pas capable de faire correctement son travail vu l'ampleur du travail.

Rahul Majumdar

Second time here for a tire exchange after transferring from another Ford dealer. Impressed with the professionalism and courtesy of my advisor Omar (N.B. ask for him if you get the chance). Given that this is the busy time of year (summer -> winter tires), my on site wait time was more than reasonable. A smooth, stress-free transaction heading into the winter months. Service was great, thanks!

René Dansereau

(Translated) Good, efficient and courteous service. (Original) Bon service efficace et courtois.

Dominikhë Hemalas

(Translated) I would like to acknowledge the excellent work of Mr. Steven Solares. The service deserves its 5 star service. Steven was courteous, transparent, accommodating and above all took the time to listen to our needs. I recommend the experience to Ford Gabriel on St-Jacques West. Thanks to the team! And again, a special thank you to Steven. Dominique and Natalia (Original) J'aimerais souligner l'excellent travail de Mr. Steven Solares. Le service mérite de sa part un service 5 étoiles. Steven a été courtois, transparent, accommodant et a surtout pris le temps de bien écouter nos besoins. Je recommande l'expérience à Ford Gabriel sur St-Jacques Ouest. Merci à l'équipe! Et encore une fois, un merci spécial à Steven. Dominique et Natalia

Dominikhë Hemalas

(Translated) I would like to acknowledge the excellent work of Mr. Steven Solares. The service deserves its 5 star service. Steven was courteous, transparent, accommodating and above all took the time to listen to our needs. I recommend the experience to Ford Gabriel on St-Jacques West. Thanks to the team! And again, a special thank you to Steven. Dominique and Natalia (Original) J'aimerais souligner l'excellent travail de Mr. Steven Solares. Le service mérite de sa part un service 5 étoiles. Steven a été courtois, transparent, accommodant et a surtout pris le temps de bien écouter nos besoins. Je recommande l'expérience à Ford Gabriel sur St-Jacques Ouest. Merci à l'équipe! Et encore une fois, un merci spécial à Steven. Dominique et Natalia

Aleida De Paula

(Translated) I want to thank all the attention I received from Mr. Felix and Mr. Thomasz, the magician. Since the first time I went for a tank they helped me a lot. Gave me stuff for the car. I HIGHLY RECEIVE the Ford Lincoln Gabriel - SAINT JACQUES. (Original) Je veux remercier toute l'attention qui j'ai reçu du M. Felix et du M.Tomasz, le magicien. Depuis la premiere fois qui je suis allé chercher un char ils m'ont aidé beaucoup. M'ont donné des trucs pour la voiture. JE RECOMEND FORTEMENT le Ford Lincoln Gabriel - SAINT JACQUES.

Rawad Hossaiky

Great customer service and a very helpful and enthusiastic team.

Thomas Jeff

1 a Star Expensive

Distinguished Netizen

Excellent service. I needed a ride to the dealership to collect my car. They came by on time despite the very stormy weather. The staff is also very courteous and service to my car was completed the same day. I highly recommend this dealership.

Mila Araujo

I bought my car here several years ago and had a very bad experience. However, I went back recently to compare the price of a repair / diagnosis from another local and well reputed shop. I was delighted that their service counter not only saved me money on the parts, but revised the diagnosis and saved me several hundred dollars. Their service was honest and saved me time and money. On top of it, when their shuttle didn't come to give me a ride home, one of the service staff offered to take me. You are truly treated like gold there. This is one dealership where they aren't out to price gauge and I am so glad I went there for a second opinion. I won't go anywhere else now.

Stephanie Page

This is the worse garage I ever seen. They don’t call you back when the car is ready. No service, they are lazy and incompetent.

Roussin Jf

No comment !

Jagrat P

I was served by Mr. David from sales and it was a great experience. The thing I like the most is that is they provide the best options available for your specific case. Nice people and very supportive.

Ali Bensaid

Great experience and service !

Paul Comire

Visited many dealers in Mtl viscinity and they came out the best . Peter is a first class rel. No b.s. knowledgeable and very helpful. Always available. We got two Escapes and are so far very satisfied. Drove 7000 km in one month and vehicle performed very well. Needed body work on one vehicle (my fault) repairs were well done, they are on Intacts ins. list of approuved suppliers. Well done keep it up.

Elaine Brisson

(Translated) Excellent and patient service, no complaints, added value: listening, no pressure, comfort throughout the transaction, did I say no pressure? :) (Original) Excellent et patient service, rien à redire, valeur ajoutée: à l’écoute, pas de pression, confort tout le long de la transaction, ai-je dit pas de pression?? :)

Andrew Frankl

While I got the vehicle I wanted - and it was delivered immaculate, but, it was brand new, so... - the service leaves a little to be desired. During the negotiating process, there were some details that were discussed that were completely ignored. Not to mention that I dealt with the credit guy, and didn't even once speak to my "salesman", whom I imagine got commission on a car his credit specialist sold me. Any way, I'm still trying to rectify some details but only get VM...or screened calls. I'll say when it comes to servicing my vehicle, it's as sure as the sun rising it won't be here. The two stars are solely because of the vehicle...the service is brutal. If I offered service like this to my clients, I'd be out of business in a heartbeat.

Jane Needles-Bradley

Excellent which is why we continue to deal with this particular dealer.

david abissidan

Despicable customer service. Do not service your car there.

Stephane Roy

(Translated) I just bought a van and the sales service was excellent. The saleswoman and her manager were polite and didn't push for us to buy any kind of expensive extra. Even they advised not to include certain item like GPS because the costs are enormous. There was some small confusion regarding the delivery time (the first person I spoke with gave me a 3 day delay while the actual delay was 2 weeks which is normal). Overall I am very satisfied with my shopping experience at Ford Gabriel. (Original) Je viens de faire l'achat d'une camionnette et le service de vente était excellent. La vendeuse et son gérant était polis et ne poussait pas pour que nous achetions toutes sorte d'extra dispendieux. Même ils ont conseillé de ne pas inclure certain item comme le GPS car les coûts sont énormes. Il y a eu quelques petites confusions concernant le délai de livraison (la premiere personne avec qui j'ai parlé m'avait donné un délai de 3 jours alors que le délai réel était de 2 semaines ce qui est normale). En général je suis très satisfait de mon expérience d'achat chez Ford Gabriel.

Michael Brodeur

(Translated) I bought my vehicle from this dealership in October 2019. I made it clear that I didn't want any problem with getting my contract tires. Obviously, the classic, they are not available at the time of taking possession. I make my appointment on a Saturday morning at the start of winter for the installation. In the morning I am sent home after an hour without tires. Finally, after a week of calling, they finally gave me an appointment. Now in September. I show up to make a 2nd appointment with my maintenance plan transferred to my name upon purchase. The transfer was not made and my warranty (paid $ 2,500) is in the name of the previous owner. Weird .. Finally, inform me that everything is transferred and I can make an appointment at another dealership near me if I prefer. At the appointment at the other dealership, the extended warranty was transferred, but not the maintenance plan. In the end, they honored my maintenance plan and gave me an appointment at their dealership. The process simply could have been easier. Hence the score of 1/5 (Original) J’ai acheté mon véhicule à ce concessionnaire en octobre 2019. J’ai bien précisé que je ne voulais pas de problème avec l’obtention de mes pneus prévus au contrat. Évidemment, la classic, ils ne sont pas disponibles au moment de la prise de possession. Je prends mon rendez-vous un samedi matin au début de l’hiver pour l’installation. Le matin on me renvoit chez moi après une heure sans pneus. Finalement, après une semaine d’appel, on fini par me redonner un rendez-vous. Maintenant en septembre. Je me présente pour prendre un 2e rendez-vous avec mon plan d’entretien transférer à mon nom lors de l’achat. Le transfert n’a pas été effectué et ma garantie (payé 2500$) est au nom de l’ancien propriétaire. Bizarre.. Finalement, m’informe que tout est transféré et je peux prendre rendez-vous dans un autre concessionnaire près de chez moi si je préfère. Lors du rendez-vous dans l’autre concessionnaire, la garantie prolongée a été transférée, mais pas le plan d’entretien. Au final, ils ont honoré mon plan d’entretien et m’ont donné un rendez-vous dans leur concessionnaire. Le processus aurait simplement pu être plus simple.. D’où la note de 1/5

Mél M

Very fun place to deal with!

Montreal Quebec

I would never recommend this dealership! They are all a bunch of amateurs joking around acting immature! Customer service was terrible! Do not buy a vehicle here complete waste of my time and money!

Gaelle N

If I could give 0 stars I will!!! DO NOT GO there!!! Will never buy a ford again in my life! and will sure not recommend it!!! how can you take your car to the mechanic for a ford recall and after 3 days the car breaks down over and over but it is not their fault??? while my car was perfectly fine before going in there!? I am going to sue YOU!!! I will make sure YOU guys pay for IT!!!

Alberto Guandique

Awesome team! Good service! Friendly, professional, patient and respectful team! Special thanks for Jordano Ficara and Fadi Sarkis. My brother and I bought 2 cars here, the two transactions where really different from one another, A Fusion (demo) and a F-150. Not too many complication for the Fusion, except that at delivery the windows where not tinted as we agreed and the interior was not washed properly, stain on the rooftop, I am still wondering from what can a demo car has a stain in his interior. (look like a footprint to me). They did tinted the windows no problem.(ok job ). Once the job was done they deliver my Fusion with the stain removed but the car was still not washed properly, interior and exterior unclean, I found a potato chip under the seat! Beside these points, overall the transaction was good, not as smooth as it could have been but good. NOW this is why they earn the 4 STARS. The F-150 was a complicated case involving a trade in car, financing issue, specific demand on a the truck and lot more. Brief we spend a lot of time and days in that dealership, at one point even Nathalie Leduc the General manager got involved to help ours case. With all the “hiccups” possible in a car transaction after many days and hours spend to find us the truck needed the journey came finally to an end. The truck was delivered. Clean spick and span! Spotless of any imperfection. (it kind of compensate for my unclean Fusion). Thank you for your all your work, effort and support you provided us in these two transactions. Nathalie you and your team deserved to be praised for your hard work. Thank you!

Rolland Mailhot

Best place to buy a Ford, hands down. Friendly staff and a warm smile from good guy Joe Ghafari.

Arlene Hodess

Nyree is, without a doubt, the best salesperson I have ever encountered. He senses "needs" and "wants" and provides all without ever pushing. he is the opposite of the stereotypical "car salesman". I would recommend him to anyone who wants excellent service.

Bruce Robinson

Great service went in for a call back Roberto and the staff were efficient keep it up guys

Patrick Paradis

(Translated) This comment concerns the dealer on Saint-Jacques Service downright mediocre not able to take the proper information. it took a month to get my appointment and when I arrived at the service for my repairs the person who took the information did not indicate everything so the Mr who served me told me if I have the parts are will be done today but who did not tell me in the morning that it would take all day to make estimates. the next day my car still in the garage he calls me in the afternoon to tell me what is ready so I ask him to come pick me up at 15:30 with my car seat for my daughter who is in my car . he arrives at 14:40 without the bench. he had to turn back because he did not have the car seat and my daughter was still in school. It's the second damn day without a car. The third day I'll have to go by taxi to get my damn car. its the last time I go there. in addition no car to lend me. (Original) Se commentaire concerne le concessionnaire sur saint-jacques Service carrément médiocre pas capable de prendre les informations adéquate. il a fallu un mois pour avoir mon rendez-vous et quand je suis arriver au service pour mes réparations la personne qui avait pris les informations n'avais pas tout indiquer alors le M. qui ma servit me dit si j'ai les pièces se seras fait aujourd’hui mais se qui ne m'avais pas dit le matin ses que sa prendrais toute la journée pour faire les estimations. le lendemain ma voiture encore au garage il m'appelle dans l’après midi pour me dire quelle est prête alors je lui demande qu'on vienne me chercher a 15:30 avec mon banc d'auto pour ma fille qui est dans ma voiture. il arrive a 14:40 sans le banc. il as du rebrousser chemin car il n'avais pas le banc d'auto et en plus ma fille était encore a l’école. sa ses la deuxième foutu journée sans voiture.la troisième journée je vais devoir aller en taxi chercher ma foutu voiture. ses la dernière fois que je vais la. en plus aucune voiture a me prêter.

ewa spoczynska

I have been dealing with this company for last 17 years, leasing and then buying out my preferred Focus Wagon. Of course some dealers or some employees were better than the other, but I could always count on careful attention and professional help of their fantastic manager Natalie. Thank you Natalie for always doing your very best to help and solve any issues that could arise during those many years of our relationship with Ford dealer. ????

Abou Sidick

(Translated) Excellent service (Original) Excellent service

Georgina Jamgochian

Excellent service!

shan dip

I go to this dealership for my Lincoln oil change everytime since i bought this car. they do inspection of vehicle and tell me right away which things have to be done .but i had bad experience with my recent visit on weekend. my car breaks oil level ,power steering oil level and coolant level extremely low ,but they didn't tell me anything .my car has tpms light on they didn't fix it .i paid extra to refill all other oils that needs to be done .i hope the manager will answer my this review.

Robert Roy

Service good, slight misunderstanding ont the billing, could be clearer

Ivan

Great service from the whole team made this buy a good experience!

Pierre Chartier

(Translated) Not able to prigrammate an appointment to the service. The girl does not understand what I ask her. She asks me to speak to her in English. Unbelievable. (Original) Pas capable de pouvoir prigrammer un rendez-vous au service. La fille ne comprends pas ce que je lui demande. En.plus elle me demande de lui parler en anglais. Incroyable.

An Ell

5 stars and 5 plus for Sabina in the service department. Extremely friendly, helpful and inviting environment not to mention their honesty and knowledge. I am a former client of the Ovale dealership and no longer live in the area but I will definitely be returning.

Allan Sanders

Great dealership amazing service

Nicolas P.

An excellent choice of all-you-can-think-about your car repair needs, including tire service on the spot. Before I used to drive a shitbox made by Honda, but now no longer. Special thanks to Rick and Joanna for saving my day! PS. Coffee is great (and is free, too). Will be back, for sure.

Angelo Delli Colli

Excellent service. personnel were kind and attentive.

D Moffet

(Translated) We purchased a used vehicle, a 2016 Ford Explorer at this dealership. Our shopping experience was enjoyable, the staff and management listened to our needs and made our home shopping experience unforgettable. Thank you for the quality of your services. (Original) Nous avons fait l'acquisition d'un véhicule d'occasion soit un Ford Explorer 2016 chez ce concessionnaire. Notre expérience d'achat fût agréable, le personnel et la direction ont été à l'écoute de nos besoins et ont fait en sorte que notre expérience d'achat chez eux demeure inoubliable. Merci pour la qualitée de vos services.

Mehdi Towhidi

Great service. Great experience. Our sales rep, Nyree, was extremely helpful.

MP Q

(Translated) Superb service! Thank you so much !!! (Original) Superbe service ! Merci enormement !!!

Hafez Morsy

Great service. Friendly and honest staff. I’m happy with my purchase. I do recommend it.

Carl Goldburg

I Bought a car from them great dealership to deal with.

Sha meem

(Translated) A car dealership above my expectations is the best experience I have had in recent years. A big 10/10 from the beginning to the end of my transactions and all thanks to Felix who is always available to help me and answer my many questions. I would definitely recommend it. (Original) Un concessionnaire de voiture au dessus de mes attentes, c'est la meilleure expérience que je reçois depuis quelques années. Un gros 10/10 du début jusqu'à la fin de mes transactions et tout cela grâce à Felix qui est toujours disponible pour m'aider et répondre à mes nombreuses questions.Je le recommanderais sans hésiter.

PC TD

Service is getting better

Alexandre ZAitchik

(Translated) I was served as a member of the Ford family !!! (Original) J'etais servi comme un membre de la famille Ford !!!

kaj dji Vaj

(Translated) Satisfied with the service. Very nice employees. I had a meeting at 7:15, I left my car, we drove to the metro to get to work and in the evening I got my car back. Everything went very well ! Thank you (Original) Satisfaite du service. Employés très sympathiques. J avais rdv à 7h15, j ai laissé ma voiture, on m a conduit au métro pour me rendre au travail et le soir j ai récupéré ma voiture. Tout s est très bien passé ! Merci

CHENGLONG QIAN

Nice experience there, specially David, a great seller, great person.

Lucille Leger

I have nothing but compliments for Ford Gabriel staff and service.They are a class act.I love my Ford Focus,I bought it there,got a good price and the staff that I've been in contact with are polite and competent, patient to answer any question I might have about my car etc.I've been in for an oil change and a small part that had to be changed,and it was on the garantee and it went smoothly, but not much more yet.I would highly recommend Gabriel Ford.Thank you,L.Leger May27th 2016

Richard Cyr

(Translated) Good serve of the service director (Original) Bon servir du directeur du service

Fraida Saxe

GREAT EXPERIENCE

JW Z

David has good experience to sale the car, and he is an enthusiastic person. If you want to buy a car, go there , find him. He will give you good service.

Andrew Goldberger

Edited: 12/17/2018 Upon entering the dealership Saturday , I was politely greeted and served by a salesperson. Whether through dealer policy or just a misunderstanding, it did not work out. I am ever hopeful that the service experience for all will continue to improve. 4 stars for etiquette and follow up.

Guy Clément

(Translated) I live in Ile Perrot, and we have a Ford dealer. The only reason for the purchase of my Ford Escape at Gabriel is the welcome, the professionalism, the courtesy and the kindness of the people at Gabriel and especially our sales advisor Nyree Stefanatos as well as the sales manager Derek Kress. (Original) J’habite l’Ile Perrot, et nous avons un concessionnaire Ford. L’unique raison pour l’achat de mon Ford Escape chez Gabriel est l’accueil, le professionnalisme, la courtoisie et la gentillesse des gens chez Gabriel et tout particulièrement notre conseiller aux ventes Nyree Stefanatos ainsi que le directeur commercial Derek Kress.

Kenny Dias Medeiros

Excellent service from the Technical team. Richard was very efficient in getting me processed and on my way to work with the shuttle service!

H H

Getting my car serviced at this location was a nightmare, to say the LEAST. Brought my car to this dealership to get it serviced for a noise. Asked them to drive the car, and diagnose the issue. I was given back the car, after being charged 1800$, with the same exact noise still present. Mechanic confirmed to me it had not been test driven. Brought it back, and paid 700$. I now leave with my car making a new noise. Will certainly not return to be scammed even more. Spoke to manager, who was completely unprofessional. Tried to redirect blame to a "miscommunication" rather than take responsibility. That is aside from raising tone, and being condescending. For all of my trouble, I was given 100$ off and my winter tires put in. Note that my summer tires were thrown back into my car in a disgraceful manner, with no care at all. Disclaimer: I don't know about the sales department, but I wish I had read the reviews before getting my car serviced here.

Glenn Bydwell

Always enjoyed the showroom client-sales experience but felt the service department-client interface wanted somewhat, thankfully this appears to have been greatly improved of late.

patrick bobay

(Translated) Very good place (Original) Très bonne place

SuperDominic

(Translated) My rental record has been transferred to this dealer when Lassalle Ford closed. Communicating with them 2 times to get the balance of my vehicle each time I had to wait more than a week with incomplete answers. Give me the balance of two months ago and be told to calculate myself by removing the last payment. WOW, I'm supposed to guess the calculation of interest and taxes, very incompetent. I lost 2 sales because of two ... (Original) Mon dossier location a été transféré à ce concessionnaire lorsque Lassalle ford a fermé. Communiquer avec eux a 2 reprise pour avoir le solde de mon véhicule chaque fois j'ai du attendre plus dune semaine avec des réponses incomplètes. Me faire donner le solde de deux mois passé et me faire dire de calculer moi même en enlevant le dernier paiement. WOW, je suis supposé deviner le calcul des intérêts et taxes, très incompétents. Jai perdue 2 ventes a cause deux...

Amir jahanian

So far bad experiences.

Freddy Beltran

Excellent service!!!

yosr benouis

(Translated) Worst service I have seen. Nobody's answering. I asked to collect my summer tires at the end of April! I'm still waiting for them! If at least I could talk to one person! But no, never never never anyone answers the phone! "Your tires will be there in 2 days, we will call you as soon as they are there" 5 weeks later, still radio silence! I find it just so amazing !!!! And of course, no gesture, no excuse! (Original) Pire service que j’ai vu. Personne ne répond. J’ai demandé à récupérer mes pneus d’été fin avril! Je les attends encore! Si au moins je pouvais parler à une personne! Mais non, jamais jamais jamais personne ne répond au téléphone! “Vos pneus seront là dans 2 jours, on vous appelle dès qu’ils sont là” 5 semaines après, toujours le silence radio! Je trouve ça juste tellement incroyable!!!! Et bien sur, aucun geste aucune excuse!

Ken Lerner

Grest maintenace Held car while i was travelling for work

Angela Chiarella

They always do a great job and treat us well

Warren Agetees

What a disorganised mess! Went to Ford Gabriel originally to have a second key made for my 2002 Ford Escape. I called a day ahead and was assured they had one in stock and that it would be put on hold for me. Get to the Parts Dept the next day and they have no key or any record of one being set aside. They will have to order a key so I was sent to Service dept. Service Dept sent me back to Parts to order key ( who is supposed to take care of this?). Parts Dept finally finds key that was set aside. At this point I am ready to leave in frustration but decide to make an appt to have the key programmed for the car. At the same time I had an electrical issue with the car that I wanted to be checked. It is impossible to reach the Service Dept by phone. Finally a representative called me back and added the electrical issue (it turned out to be the alternator - an over $800 repair). Rather than telling me about the added alternator repair cost over the phone I had to go back to the Service Dept in person to approve the repair. This is difficult to do because your lot is a sheet of ice with no apparent parking spots. My car is still there and I am more than a little worried that this negative review will rise the price on what is already a large repair bill. However I feel I have no choice but to express my great displeasure with your service.

Lee Notavailable

Took care of mi issues

Alex Mussgnug

Worst dealer, I am the owner for an electrical contracting business in lasalle. I wanted to service our Ford trucks and the dealer so we tested out Ford Gabriel. We called for some repairs and an oil change they said they would get all of it done Friday But we would need to drop the truck off Thursday evening. So that’s what we did dropped off the truck Thursday evening, and blocked off our day for that truck Friday. Then about 2 o’clock on Friday they called to say we won’t be able to do the work until Monday and Possibly Tuesday. I asked why and they said we only work until two on Friday and that that should’ve never been booked… When I went to go pick up the vehicle Monday after cancelling half of the work to be done. I talked with the service guys and they seemed pretty nice saying sorry for the misunderstanding. I was happy with that response and was ready to leave and give them another shot. But the woman working at the desk behind all the service desk began to act super unprofessionally telling me all that was my receptionist fault and it’s not their fault and that I ordered too much work on one day. (How are we supposed to know how long things take that is the dealers responsibility to inform how long the work will take) We won’t be going back to Gabriel unless things change. If you want to cancel tons of days bring your fleet there but if you want seamless servicing try another Ford dealer not this one!

Yves Lemieux

(Translated) Excellent service (Original) Excellent service

Jeremy Klein

Great customer service from Chris!!

Simon Rajotte

(Translated) I went there to test drive a Focus. No seller wanted to answer me and I was told to come back another day ... I went to Lasalle Ford, where I bought my new car the same day. Tough luck, Gabriel Ford. (Original) Je me suis rendu sur place pour faire l'essai routier d'une Focus. Aucun vendeur n'a voulu me répondre et on m'a dit de revenir un autre jour... Je me suis rendu chez Lasalle Ford, où j'ai acheté ma voiture neuve le même jour. Tough luck, Gabriel Ford.

John Anderson

Both my wife and I are quite happy with the comfort and performance of our new Ford. Compared to previous vehicles, we find the instrumentation set-up quite impressive. Frankly, we still have to fully master the whole set of controls available. Anyway, we'll be getting there, hopefully. Regards John and Velia Anderson

Letitia Lim

I went to Ford Gabriel, because it was a Ford dealer/outlet, it should be a trust-worthy place. But I was wrong. First it was a lot more expensive then regular garages, almost twice the price. And the service was completely unsatisfactory. I went to change my all seasons to winter tires. They didn't even inflate my tires after putting them on. And I found that they had stripped some of the nuts. First time, I forgave. I went back for another tire change in spring, the hour-long appointment turned out to be TWO and a half hours long. I was late for work. My tires were on rims, they could have finished in a half hour. The lady in the front, was even foolish enough to tell me they had too many cars to do. Delays are really not okay, particularly having made an appointment. And they didn't even warn me when I got there that they were delayed. And over-booking is also not okay. And guess what? The tires were once again deflated! Service was already unreliable, but there is more bad news. I asked about some Ford parts there and they simply refused, I repeat, refused to quote me a price, or even a price range. When I called to make the appointment, the person refused to give me a later date, and insisted on her earlier date. And she was blaming all the customers for booking appointments ahead of time. Sounds crazy? I thought so too. When I was there, the staff were arguing aggressively amongst themselves, in front of the customers. And they were also rude when talking to the customers. My review is of their garage, but other reviewers said that their cars are crappy too. Ford may make good cars, but this Ford garage is total junk. Save yourself, do not visit.

Andrei Macana

Looking for a car but, they didn't call bak

elinor ben david

Please stay away! Service your car anywhere else but in this garage! Horrible customer service!

pasquale Iacono

This is my 2nd purchase with Gabriel group. My first ford purchase. It's only been 2 days and my wife and I are loving our new edge SEL. We would like to give a special thank you to our consulatant at the ford Gabriel on St-Jacques montreal PETER!!!! who was amazing in serving and finding the right model / features for us, that respected our budget. Thanks you Peter for not being a typical car salesman and going above and beyond for us. I will definitely reccomand friends and family to ford Gabriel and Peter must be their consultant!! Thanks again and happy new to the entire group to a great 2017! From Iacono family.

jeff S

Car trouble in MTL from Toronto and they got me in last minute with a smile. Found the issue and fixed it right away! Great service

Chris Shwartz

Not honest people

Lucas Caccia

Constant below average service. I (used to) go there regularly for regular maintenance, staff never called to tell me my car was ready the first time. The second time I waited 20 minutes outside while the employee picked up my car in the parking lot... Last and final time, I paid 300 bucks to change the left link it. As I leave the parking lot, car makes noise it didnt make prior to the visit. I go the next day, and now the right one is broken after driving 0 miles

Kit Chung Wong

My daughter in law was quite happy with the service she received from your sales rep. He was knowledgeable, respectful (especially she had no car knowledge) and accomodating. I will defintely recommend your dealership to friends and family.

Janet Sargisson

Good service on a recall on my ford Fiesta. The shuttle service is great! The only problem was that the recall first occurred almost a year ago and it took that long for Ford to okay the parts. Good thing there were no ill effects from the problem before it was fixed.

Cedric Hudon

(Translated) Just to mention that the service is really bad I bought a ford f150 2010 and I was very disappointed with the after sales service I have problems with the truck and the technical service not able to repair the truck I was the repair at my expense because able attitude of mar .... (Original) Juste mentionner que le service est vraiment pourri j'ai acheter un ford f150 2010 et j'ai été très déçu du service après vente j'ai des problèmes avec le camion et le service techniques pas capable de réparer le camion j'ai été le réparer à mes frais car pu capable attitude de mar....

Jean-Gabriel Lespinasse

Wonderful experience with Fadi and the whole Gabriel ford team. Great service, very responsive and found me a great deal! Would strongly recommend, they truly take good care of their clients.

Mike Neviere

(Translated) The seller is very welcoming, available and efficient. (Original) Le vendeur est très accueillant, disponible et efficace.

Michel Vallee

(Translated) The service was fast and courteous (Original) Le service a ete rapide et courtois

Billy Boyd

Right off, I received an accurate diagnosis of the problem from the service agent, when I telephoned for an appointment. Work was done quickly by an expertly trained mechanic. Wow! BRAVO, BRAVO, BRAVO.

Stepan Dantch

I bought a car from George Pilzak about a week ago. He was very professional and very helpful at picking out the right model and trim. Best part no need to haggle for the best price he does it right from the beginning. That way no one wastes their time.

Jean Pierre Lavalliere

(Translated) Excellent service with my company vehicle. Thank you (Original) Un excellent service avec mon véhicule de compagnie. Merci

M MC

My favorite workshop!

Charlie Charlie

I just bought a car from Francis who was professional, candid and flexible. Unlike many other car sales persons who just want to push selling a car to clients without listing to them, Francis tried to understand what kind a car I needed first and what options were necessary, then he found one that I liked and fit my budget. I don't know how the car will be doing, but the whole buying experience with Francis is truly satisfactory! Only awaiting for my winter tires and mats.

Sara Kordrostami

Today I was there, a guy who works there Didn't know anything about customer service.

Patrice Beaucage

(Translated) Super satisfied with the service! thanks again (Original) Super satisfait du service ! Merci encore

Luc Melancon

(Translated) Very good service. interior a bit dated, however .. (Original) Très bon service. intérieur un peu vieillot par contre..

Joy London

I am so happy with my ford escape 2017, the experience was great at Ford st Jacques, the salesman was awesome.

Tamara

Very dishonest dealership. Would never go back, unless you want to be hosed. Got the vibe that the staff in the service department are Salesmen versus customer service . Overheard them taking on what is the maximum is they can charge for labour, for a job on another vehicle . The first time we went to this dealership , we called as our command start was not working . They told us to come in anytime to have it looked at. When we arrived , the Service Manager went outside looked at at the car, and told us what the problem was . We then decided at a later date to get it fixed. Well different story this time around. Our trunk stopped opening , we called and same story , come in anytime and we will look at at. I came in with my 4 month baby at 11:50. This is when I overheard these Sales Men discussing what is the max labour they can charge. When they finally acknowledged me, they said that the mechanics went to lunch , and they were not mechanic and knew nothing about cars, so I would have to come back? How unprofessional . I came back after lunch and waited 90 minutes for someone to look at my car. They Salesman came back with a 450$ estimate to fix trunk latch on my truck. The part was 200$ and the labour 1.75h. This seemed really high, so I went home and found the part online for 80$. We called our general mechanic, and was told it would take 15-30 min to install. So basically we would pay total 130$ versus 450$. Why would Ford try to change me for 1.75h in labour to replace a latch ? Must be that max labour I overheard these salesmen taking about , so they can get the most commission . Anyways it gets better , they call my husband the next day saying if he does not do the work with them , he has to pay 120$ for them looking at the truck ?? We were never told we would have to pay for them to look at the truck ? This was never started in advance? If they told us we would have to pay for them to look at it , we would have gone to another dealership from the start. Before you do anything to a vehicle , if their is a change you must state it in advance, if you are a so called reputable dealership. What a scam beware of this, and overcharging you for labour times!!!

Frederic BELLA

(Translated) I found an excellent team, exceptionally professional ... I was having problems with my Escape and I called ... it's a lady (I guess the receptionist) who was able to find an appointment that met my expectations despite their busy schedule. In addition, she informed me that my vehicle had recalls (4 Recalls in connection with my complaints) ... When I arrived, Technical Advisor Kevin was exceptionally professional. He picked me up directly, found me a courtesy vehicle and even offered me coffee while waiting for the courtesy vehicle to be ready. I had to take my vehicle back around 5 p.m. 2 hours before, the Technical Advisor Kevin called me to inform me of the progress of the work and to tell me that parts have been ordered. So I had to come back the next day around 3pm. What professional service !!! So I did not waste my time going there ... it allowed me to do something else ... I STRONGLY RECOMMEND A TOUR AT FORD LINCOLN GABRIEL. (Original) J'ai trouvé une équipe excellente, d'un professionnalisme exceptionnel... J'avais des problèmes avec mon Escape et j'ai téléphoné... c'est une dame (je suppose la réceptionniste) qui a pu trouver un rendez-vous qui correspondait à mes attentes malgré leur agenda surchargé. En plus elle m'a informé que mon véhicule avait des rappels (4 Recall en lien avec mes plaintes)... À mon arrivée, le Conseiller Technique Kevin a été d'un professionnalisme exceptionnel. Il m'a directement pris en charge, m'a trouvé un véhicule de courtoisie et m'a même proposé du café en attendant que le véhicule de courtoisie soit prêt. Je devais reprendre mon véhicule vers 17h. 2h avant, le Conseiller Technique Kevin m'a appelé pour m'informer de l'avancement des travaux et me dire que des pièces ont été commandées. Il fallait donc que je revienne plutôt le lendemain vers 15h. Quel service professionnel!!! Je n'ai donc pas perdu mon temps en me rendant sur place... cela m'a permis de faire autre chose... JE RECOMMANDE VIVEMENT DE FAIRE UN TOUR CHEZ FORD LINCOLN GABRIEL.

Christina Kondarini

My friend worked at ford lincoln, and as a worker, she got HALF OFF for fixing her vehicle.. she doesn't work there anymore, and 3 months of not working there, they call her and say that she has to pay the full price even though her papers are closed and finished with! WHAT SCAM ARTISTS.. NEVER GO THERE! the service department is a joke and a half

j.e santin

Great place to purchase your vehicles, great deals good selection. The service and maintenance department is another matter.

Martin S.

(Translated) Stereotypical sales representatives who will say everything to close the sale. Apart from the standard contract, everything is verbal so that they can deny the extras afterwards. I have no confidence in these people. Very weak follow-up and no replies to voice messages. (Original) Représentants des ventes stéréotypies qui vont tout dire pour clore la vente. À part le contrat standard, tout est verbal pour qu’ils puissent nier les extras par la suite. Je n’ai aucune confiance dans ces gens. Suivi très faible et pas de réponses au messages vocaux.

Jocelyn Thibault

(Translated) Good service (Original) Bon service

Nazim Hm

(Translated) The voicemail is returned my best friend when I call them nobody is available it seems, then nobody calls even after 3 weeks! (Original) La boite vocale est rendu mon meilleur ami quand je les appelle personne n’est disponible on dirait, puis personne ne rappelle meme apres 3 semaines!

Christian Myers

(Translated) he did not know at all how to repair a car I go over there for steering wheel problem and I resorts with an crooked steering wheel to the left and I am told that everything is to repair its strong sa. Avoid this place the granny if you are sure to guarantee and in addition when I returned to look for it, the car had oil on the steering wheel and on the doors (Original) il ne savais pas du tout comme réparer une auto je vais la-bas pour problème de volant et je resorts avec un volant croche vers la gauche et on me dit que tout est réparer ses fort sa . Evite cette place la mémé si vous être sur garantir et en plus quand je suis retourne le chercher l'auto il avait de la grasse sur le volant et sur les portes

Nate Neel

Jean is such a wonderful sales person, ask for him. He is soo knowledge, helpful, friendly, and so is finance manager I'm really happy I got to speak to both of them and purchase my car :)

zires zires

Great customer service.

Derek KRESS

Thanks Kevin!

Sebastien Jacques

(Translated) I went to this dealership in late July to buy a Ford Explorer 2014 that I saw on the internet. After the test drive, the vehicle suited me. The seller also confirmed that a multi-point inspection was conducted on the vehicle. So we entered the negotiation phase because I gave a vehicle in exchange. We therefore agreed on a price and the terms of purchase. Among these, there was some repair done on the body of the vehicle that could not be done before at least 2 weeks because of holidays, which is very understandable, and also a good cleaning inside and outside because it does not had not been done before putting the vehicle on sale. I am called a few days later to make an appointment to take possession of the vehicle, although I know that I will have to report it for the repairs of bodywork, I introduce myself and to my surprise, the vehicle was cleaned , but only partially. that is, it is cleaner, but I still have the dog's hair from the previous owner on the third row benches and in the suitcase. So, once the vehicle cleaner, I noticed a lot of things: the bottom of the 4 doors inside rusted, shine in the front windshield, start of rust on the roof at the front of the vehicle etc. . All things that did not really so much the vehicle was dirty when trying. So I write all this, take pictures. After a few discussions in the days that followed, the dealer agreed to make the repairs. Which I greatly appreciated. So I made an appointment on Monday so that they all have the week to do the repairs. By cons, the few days I had the vehicle allowed me to notice several other things: several buttons on the steering wheel were non-functional, abnormal noise in a wheel, noise idle, engine level, significant vibration in the flying during braking. So when I returned for my appointment, I explained everything to the service people. I returned on Friday, so 5 days later. The mechanical problems had been resolved, but not the bodywork, namely the 4 rusted interior sills and the front of the roof. I took another appointment on Monday, I go back to pick up my vehicle on Friday, the 4 doors were painted, but not the roof. I return to my vehicle the next Tuesday, because the technical adviser told me that just for the roof, 3 days were enough, and Friday, the vehicle was still not ready. He was ready on Monday. So my main questioning is especially with the fact that an inspection had been done and despite that, there was so much repaired. The door sills were under warranty, so the customer experience would have been far better if it had been done before selling the vehicle. As for the famous hair of the previous owner's dog, I had a shampoo that cost me $ 100 loan to get the vehicle clean. So yes in the end they repaired the vehicle, but the communication between the different services and me, the customer was deficient on several levels and the overall experience of buying a vehicle, with the 3 round trips to go Carrying the vehicle while staying on the North Shore was very unpleasant. (Original) Je me suis rendu a ce concessionnaire a la fin juillet pour acheté un ford explorer 2014 que j'avais vu sur internet. Apres l'essai routier, le véhicule me convenait. Le vendeur m'a aussi confirmé qu'une inspection en plusieurs points avait été conduite sur le véhicule. Nous sommes donc entrée dans la phase de négociation car je donnais un véhicule en échange. Nous nous sommes donc entendu sur un prix et sur les modalités d'achat. Parmis celle-ci, il y avait quelques réparation a effectué sur la carroserie du véhicule qui ne pouvait être faites avant au moins 2 semaines a cause des vacances, ce qui est très comprenable, et aussi un bon nettoyage intérieur et extérieur car cela n'avait pas été fait avant de mettre le véhicule en vente. On m'appelle quelques jours plus tard pour prendre un rendez-vous pour prendre possession du véhicule, même si je sais que je vais devoir le rapporter pour les réparations de carroserie, je me présente et a ma grande surprise, le véhicule a été nettoyer, mais seulement que partiellement. c'est a dire qu'il est plus propre, mais j'ai encore les poils du chien de l'ancien propriétaire sur les bancs de la troisième rangée et dans la valise. Alors la, une fois le véhicule plus propre, j'ai remarqué beaucoup de chose: le bas des 4 portes a l'intérieur rouillée, eclat dans le pare-brise avant, début de rouille sur le toit a l'avant du véhicule etc. Toutes des chose qui ne parraissait pas vraiment tellement le véhicule était sale lors de l'essaie. Alors je note tout cela, prends des photos. Apres quelques discussions dans les jours qui ont suivi, le concessionnaire accepte de faire les réparations. Ce que j'ai apprécié grandement. Alors j'ai pris un rendez-vous un Lundi pour qu'ils aient toutes la semaine pour faire les réparations. Par contre, les quelques jours ou j'ai eu le véhicule m'ont permis de remarqué plusieurs autres choses: plusieurs boutons sur le volant étaient non fonctionnel, bruit anormal dans une roue, bruit au idle, au niveau moteur, vibration important dans le volant lors du freinage. Alors lorsque je suis retourné pour mon rendez-vous, j'ai tout expliqué aux gens du service. Je suis retourné le vendredi, donc 5 jours plus tard. Les problemes mécaniques avait été réglés, mais pas la carroserie, soit les 4 bas de portes intérieurs rouillé et le devant du toit. J'ai repris un autre rendez-vous un Lundi, je retourne chercher mon véhicule le Vendredi, les 4 portes ont été peinturées, mais pas le toit. Je retourne porter mon véhicule le Mardi suivant, car l'aviseur technique m'a dit que juste pour le toit, 3 jours étaient suffisant, et le vendredi, le véhicule n'était toujours pas prêt. Il a été prêt le Lundi. Alors mon questionnement principal est surtout avec le fait qu'une inspection avait été fait et malgré cela, il y avait autant de chose a réparé. Les bas de portes était sous la garantie, alors l'expérience client aurait été de loin meilleur si cela avait été fait avant de vendre le véhicule. Pour ce qui est des fameux poils du chien de propriétaire précédent, j'ai fait faire un shampooing qui m'a couté prêt de 100$ pour remettre le véhicule propre. Alors oui au final ils ont réparé le véhicule, mais la communication entre les différents services et moi, le client a été déficiente a plusieurs niveaux et l'expérience global de l'achat d'un véhicule, avec les 3 aller-retours pour aller porter le véhicule alors que je demeure sur la rive-nord a été très désagréable.

Denis Dagenais

(Translated) Excellent service, very affordable. (Original) Excellent service, très abordable.

Raphael Bokango

I got a fantastic service from FORD. I was attended by Omari, and he did a good job. Keep it up Omari!

dudley rhyan fernando

had the pleasure of dealing with Joe in the service department really honest and trustworthy 10000% recommend

Andrew Petro

If you want a USED CAR SALESMAN experience please visit this location. Extremely unprofessional and certified scam artists. The two managers have probably received their BA in the art of scamming. Avoid this place like it has covid-19 social distancing recommended !

Enrjan XHAHOLLI

(Translated) The worst Ford that exists (Original) Le pire ford qui existe

Aryeh Buchinger

The best car location and of course Fadi is the best salesman

Mortimer Levy

Have been accustomed to top of the line imports for 30 years. Decided last year to try a Lincoln MKZ with all the options. Never dreamed that I would be this happy. Phenomenal car. Only complaint is last recall. When I brought in car (I had an appointment), they regretfully informed me that the part they had was incorrect for my model. Am awaiting another call from them, ML

Alvin

A place to be ????????

brodie cheetham

I recently had a problem with a headlight. I was seen and had the problem solved the same day. I am once again very pleased with the service and support at Ford Lincoln Gabriel. Thank you,

Olivier Lucas (MushRoom747)

(Translated) Incompetent, they were never able to give me an approximate cost, $ 880 for minor repairs. when i leave with the car it overheats, the prestone tank is empty !! I call and I am told that there is not really a problem there! (Original) Incompétent, ils n'ont jamais été capable de me donner une approximation des coûts, 880$ pour des réparations mineurs. lorsque je repars avec la voiture ca surchauffe, le réservoir de prestone est vide !! J'appel et on me dit qu'il ny a pas vraiment de problème la !

Jessica El-Asmar

Great service from the assistant manager and his team. Would definitely recommend.

Zeinul Rajan

(Translated) I had a great experience and very good service during my last visit to Ford Gabriel. I was treated to the shuttle service to and from the hotel. My technician Kevin was very polite and courteous! Thank you for the excellent service! Have a good day! Zeinul Rajan (Original) J'ai eu une belle expérience et du très bon service lors de ma dernière visite chez Ford Gabriel. J'ai eu droit au service de navette à l'aller et au retour. Mon technicien Kevin était très poli et courtois! Merci pour l'excellent service! Bonne journée! Zeinul Rajan

Michel Darmond

Great service

Claude Bertrand

(Translated) Very happy to have been so well received by Mr. Fadi Sarkis who quickly directed us to our excellent seller Mr. Christopher Arnouk who in two hours got me a 2018 Fusion more equipped than expected at the same initial price (thanks to the opening and contacts of Mr. Sarkis). Mr. Arnouk also gave me exceptional after-sales service due to a slight problem with the delivery. Everything is well settled. Messrs Fadi and Christopher make a fantastic duo, I recommend them to you. (Original) Très heureux d'avoir été si bien reçu par M. Fadi Sarkis qui nous a dirigé rapidement vers notre excellent vendeur M. Christopher Arnouk qui en deux heures m'a obtenu un Fusion 2018 plus équipé que prévu au même prix initial (grâce à l'ouverture et aux contacts de M. Sarkis). M. Arnouk m'a donné en plus un service après-vente exceptionnel dû à un léger pépin à la livraison. Tout est bien réglé. Messieurs Fadi et Christopher forment un duo fantastique, je vous les recommande.

Phyllis Friedman

It seemed the whole world was putting on winter tires that day.All work was done except a new battery in my fob.(Very busy but will pick it up as soon as I can.) Thanks , you guys were great

Anna Cocja

For my first time taking my car to Lincoln Gabrial for servicing I had a good experience. Once you pull up there were 2 people waiting for you outside, both welling you explaining what your next steps are, the other person takes your car to bring it to the garage When inside you are directed to the service rep that sits with you and takes down all information of your visit. I was provided a free loaner ( clean and new). The service rep was in constant communication with me to keep me up with the service and if they found something else to know if they should go ahead and fix (no pressure). They clean the car inside and out for free. They missed a spot outside but that's minor; They had fixed the problem that I did take it in for and that was important.

Steve Vultaggio

Oh my God lots of BAD REVIEWS. I guess I will stay away...

G O'Reilly

my experience has been excellent since I purchased a Lincoln there recently...very courtesy and efficient on the occasion when I needed service..

José Arce

Very happy with my experience! My I bought my new TaurusX in 2008 and it still attracting, last week somebody at a parking asked me where I got it? I said at Ford Lincoln Gabriel!

Johanne Perrault

(Translated) I bought a new vehicle from Gabriel Ford and I'm more than satisfied with the excellent service I received from my representative Nyree Stefanatos. Throughout the process, he made me feel important and he took care of me and explained all the features of the car. I recommend Nyree to anyone who wants outstanding service. This is the first time I receive this quality of service. Congratulations Nyree and thank you again. (Original) J'ai fait l'acquisition d'un nouveau véhicule chez Gabriel Ford et je suis plus que satisfaire de l'excellent service que j'ai reçu de mon représentant Nyree Stefanatos. Tout au long du processus, il m'a fait sentir importante et il s'est occupé de moi et m'a tout expliquer les fonctionnalités de la voiture. Je recommande Nyree à tout ceux qui veulent un service hors pair. C'est la première fois que je reçois cette qualité de service. Bravo Nyree et encore une fois merci.

Tee Jay

Great experience. Couldn't get my truck in for an oil change at any other ford dealerships. The service department got me booked in on the spot when I arrived. Thank you

Daniel Brazeau

Great place !!!

Scott Day

Very welcoming

wJMexp

They sold me a car that was already sold.

Andre Lanteigne

(Translated) IWarranty horrible service !!! (Original) IWarranty service horrible!!!

Jean Lapierre

(Translated) I have been to Ford Gabriel for the maintenance of my Edge since 2012. The service advisors are very courteous, attentive and knowledgeable. I am very satisfied with the maintenance service and I love the shuttle service, very efficient and always courteous. (Original) Je vais chez Ford Gabriel pour la maintenance de mon Edge depuis 2012. Les conseillers de service sont très courtois, attentionnés et connaissant. Je suis très satisfait du service de maintenance et j’adore le service de navette, très efficace et toujours courtois.

Shahraam

Awful first experience! Searched their inventory on their site and filled up a request on a white 2020 Explorer XLT in their inventory with specific package for more information. Received a call from sales representative asking what car am I looking for, what model and what color. Then he asked what information I’m looking for and wanted to search their inventory to find me a 2020 white explorer! I said I was expecting someone introduces himself at the beginning of a call instead of asking “were you searching for a ford?!” and setting an appointment for meeting in person and then for a test drive following with paperwork. Asked the guy if he is from Gabriel before the end of our call. Then checked the number to make sure it was from dealership. Called them back to provide feedback, the lady who heard of my experience directed me to a manager... and an automated message said there is no answer and call was ended! There are 11 more Ford dealerships in Montréal. I will cross off Gabriel from my list forever.

Timon Fessahaye

Great customer service

Francis Chiquette

Service has been an absolute nightmare with this dealership. Parts broken when bringing car in for service. Technician gloves left in vents. Parts forgotten to be ordered. Follow-up emails gone unanswered. Written commitments refused to be honored. Avoid at all costs! ***EDIT*** Writing this edit below as I cannot reply to the response back from Ford Lincoln Gabriel. These issues have forced me to pay $1,300 out of pocket at another garage. I had written consent from Ford Lincoln Gabriel that there would be no charge for these and covered under warranty. This was not honoured by Ford Lincoln Gabriel. I urge everyone to overlook the poor attempt at customer service through replies of bad reviews. The service provided by Sabina Alka was negative as she did not reply to a single email for over a month. The service provided by Joe Ghafari (Assistant Manager, copied on the email exchanges between Sabina and myself) was also negative, as he refused to address the issues and needed to be followed up with on multiple occasions on site to get any kind of answer. The service from Mario Santangelo was also negative, as he was very rude over the phone and refused to honour the written agreement provided from Ford Lincoln Gabriel. For your own sake, I would urge you to visit any other dealer not associated with Ford Lincoln Gabriel.

jakie mec

(Translated) Reliable and fast thank you Ford (Original) Fiable et rapide merci Ford

Peter Gassner

Service was knowledgable and extremely friendly , great buying experience . Pete

Pasquale Pisaturo

Worst after sales service anywhere

Maureen B

Went to look at the new 2017 ford edge titanium. Started negociating with the manager. Took the vehicle on a test drive.When we got back the salesman said that the manager was across the street at McDonalds. Waiting for him to return and still negociating with the salesman who was calling the manager on the phone, who was supposed to be across the street at McDonalds. My son was just walking around the vehicles and noticed that the manager was hiding in the back talking on the phone with the salesman. All this time we thought the manager was at McDonalds. Very unprofessional service. Walked away. If the sales department has this kind of service, do not want to find out what type of service | will recieve when I bring in my vehicle in the service department. My suggestion, STAY AWAY.

Anna All

(Translated) Very good service! Beautiful team!! (Original) Tres bon service! Belle equipe!!

Yann Piche

(Translated) worst after sale service in the world a contract signed on a brand new car of 5000 km several problems to be solved nothing happens customer abandon on di yes yes yes and we do not call back and when we get tired we call and we say can not do nothing for you .. in any case they will welcome you with open arms promising you things and not respecting their word they are unprofessional and exasperating to see people wanting to laugh at customers especially coming from a dealer certified as an adult when we say words our duty to respect them (Original) pire service apres vente au monde un coup contrat signer sur une auto flambant neuve de 5000 km plusieur probleme a régler rien ne se passe client laisser a l'abandon on di oui oui oui et on rappel pas et un coup quon se tanne on appel et on dit peut pas rien faire pour vous ..en tout cas il vont vous accueillir a grand bras ouvert vous promettre des choses et ne pas respecter leur parole il sont anti professionnelle et c exaspérant de voir du monde vouloir rire des clients surtout venant d'un concessionnaire certifié en tant qu'adulte quand on dit des paroles ses notres devoir de les respecter

Melissa Lauren

Can’t rave enough about the professionalism and kindness received for the second time! Thank you Mario and sebhou for your honesty and degree of client satisfaction. Service at the st jacques location is BEYOND incredible. Fast Effecient and knowledgeable. I arrived at 7 am and was greeted by one of the service agents Omar, he had a big smile on his face and made my experience super pleasant. He took care of my car issues with such professionalism. I will without doubt be heading here for all my car needs ( I have a Ford Escape)

Cynthia

Always treated well. I use their service exclusively for my car. Staff are super nice and I trust them implicitly.

Simba

Very friendly and knowladged sale representatives.

Jacques Montpetit

RUN AS FAR FROM THIS PLACE AS YOU CAN!! TBRNK between the service department and sales they’re on par for being equally terrible. Never stepping foot in this terrible place again! Gabriel should get rid of the manager of Ford Lincoln. I hope a lot of people see this and save themselves a headache.

christian labrie myers

(Translated) He never finds the problems to have his always normal and besides it loads you time on a car which is not yet 2 years old and that it is still on guarantee and yet the other Ford never load me when I have my tank down 3 years (Original) Il ne trouve jamais les problemes pour eu ses toujours normal et en plus il te charge du temps sur une auto qui a meme pas encore 2 ans et qu"il est encore sur garantie et pourtant les autre Ford ne mon jamais charger quand jai mon char en bas de 3 ans

Randell Pierre

I have taken my Ford Fiesta, which i have 2. For warranty work and because my car was in an accident, the mechanic deems he has the right to refuse working on my car. They have held my car hostage for two months saying I have to tow the car get something else repaired. I am going to return all the four ford vehicles I own. I grew up In Oakville and have been a faithful Ford owner for 22 years I have friends and family in the plant. The excuses I get from this dealership are ridiculous. I have been so distraught I have left the vehicle they can have there pos car. Randell

Jean Young

I recently had my winter tires installed at Ford Gabriel and was serviced by Mr. RICHARD BREAULT. Although I have been a regular customer for the past 10 years, I have never encountered such a gentleman. This is the second time (the first time was years ago) that I had to deal with him and I wished he had always been my service representative. Mr. BREAULT is so polite, knowledgeable, and a real professional. He really cared about the customer; even though I was only having a winter tires installation, he checked if I had a Recall in his computer, enrolled me in the Proprio Program, asked me if I knew that they have free coffee, and directed me to the Lobby while I wait for my car. And to be honest, it is very contrary to the other representatives that I had to deal with over the years, either they will lie or give you any creative answers that they could imagine just to respond to your questions. Bravo Mr. BREAULT.

Nabil Berkani

(Translated) Fast and efficient, thank you Mr Richard Breault. (Original) Rapide et efficace , merci Mr Richard Breault .