Reviews of Uptown KIA (Car Concessionaire)

spliffy mcdankerson

I have family members with kias and they recommended uptown for my tire changeover and storage. Professional staff and fast service.

Bruce Lawrence

Good service ,very helpful

JP Desaulniers

Problem wasn't fixed or even diagnosed after hundreds of $ in labour.

Richard Taillon

They go above and beyond. Always like their service. Very busy.

Leanne Jamieson

Great service, great deals, great cars!

Colton McRae

Parts department great to deal with.

Jason Cain

Fantastic customer service immediately, very impressed with their professionalism and attention to detail. Miranda and her team seen I had a bad experience with another dealership and took it upon herself to make my experience with Kia a very good one.

Gisele Bazinet (Gigi)

Best service ever

Neil MacKinnon

This place is great. I get all my service and maintenance done here because of the people. They get what customer service is about. Thanks everyone.

Paul Holland

I have been coming to Uptown Kia for service for over 2 years now and the experience has been outstanding. The staff are friendly and efficient and the service department has been great; no problems at all and the work done right every time. I also bought my car here and found that to be a very fair and hassle-free experience.

Julia Warkentin

Great service!

Brian Sedore

Friendly staff and an accessible parking lot (Rosemount site). Willing to go out of their way to answer your questions.

Anita Montreuil

Great experience!! Definitely will do business again when it's time to trade in!! I'm out of province they took care of all the paperwork.. No hassles!!

Bennyamin franklin

????New generation likely to the vehicle, Saspencer it's smooth, Specification on well, an designed method in nice Kia cornivel..????

Giuseppe Baiamonte D'angelo

The service was fast and staff was courteous.

Tony Ttiger555

Always friendly and very nice talk to. t

Pamela Seguin

Bought my 2nd Kia from them. Great service. Great prices. No pressure to purchase. They know their stuff.

Paul Carroll

Great staff. Good service.

Eric Brunet

Great staff and service

Deborah Campbell

Very good customer service. As with other dealerships, labour costs are high.

Fun Time

Nice customer service

Nick Varacalli

My father leased a Kia from Uptown Kia, only to find out a few months later that he had a terminal illness. The folks (notably Ron P.) were very understanding and let my father out of his lease without any problems or additional charges. Thank you. It was a huge load of his mind and he appreciated it very much.

Leonardo Fiori

Wow, great experience!!!! Stephen first gave us an amazing service, doing much more than we expected. The Day next, Matt was also very good, explainning very clear the situation. I definitely recommend this place. En plus ils parlent français ????

Jeff Carter

I recently moved to cornwall, and was looking for a Kia dealership to look after my 18 Sportage. I tried Uptown Kia for my service... I was very very pleasantly surprised with the service I received! Not only did they take care of my car, they even washed it inside and out!! I never asked for the wash, but it was a very nice simple thing like that, that will keep me coming back!! I would 100% recommend Uptown Kia.

DeeDee Connie

Just got new car great place at Kia to buy a car they go out of there way to help you they have great staff .

Steven Cole

No proper customer service. Need a warranty job done. Told them not to do any work not covered under warranty. Get there to pick up my car they didnt do the work I had brought it in for and also had 200$ bill for me. Not only that when we purchased the car there were so many hidden fees that I am now paying almost 20000$ more than the car was supposed to be after taxes. Alsoo they refuse to do any services that most dealerships do under warranty. I dont recommend ever buying a Kia but especially not from here. And unfortunately they own Nissan.

Josee Sauve

I've been a Kia owner for 11 years and all cars where bought HERE! If you want worry free, awesome service - than you need to buy your car at Kia of Cornwall !!!!

George W

Watch out when buying used cars from this place, or any other for that matter.

MsShari LA

Excellent customer service, staff goes above and beyond to accommodate you. Mark and Miranda are #1 in my books, they made the whole process of buying a new car seamless and fun. Thank you Uptown Kia! I highly recommend this place ????

Barry Runions

Very friendly service

Matt Johnston

They keep my forte running with great service!! Its like walking in to a bunch of family!!

Joan Epps

Brought a 2022 sportage LX.

Timothy Willard

awsome people and service

Rodneycg

Very helpful wonderful service they did a marvelous job professional courteous unbelievable very happy

Kent Powell

I have not been there in awhile , but today was necessary for there expertise , I may have to shell out big bucks , my SUV is 10 years old , electronics do fail , timing socks. Thankyou Uptown for your service and to the salesperson who gave me the time of day without any pressure , I would certainly ask for him next time.

Chad Durocher

Great service and they treat you like family. Gonna love the new stinger! Can't thank them enough.

Trevor Smith

Great staff and service for my vehicle.

Marc Brunette

Mathieu, the service manager gets top grades in my book for taking a contentious service billing issue, and resolving it to my complete satisfaction. His insight in understanding the customer’s perspective makes him well suited in his position. He is a strong asset to Uptown Kia, in my view.

Mike Abrams

Excellant service .

Lynn Covert

Christopher Atchison was very helpful and knowledgeable. Taking a test drive with a sales person, particularly as a woman can be daunting. Chris made the experience a comfortable one. I haven't decided on my new car yet, but KIA is definitely a top contender knowing that we will probably receive excellent service for the life of the vehicle.

Liette Lafrance

Thank You for the wonderful service, great sales experience and service team.

Katehraien,Sylvia Bero

excellent service treated with respect and kindness

John V Bulloch

They don't fix problems with your Kia vehicle but push reset so red lights go off. Then wait for warranty to expire. Not impressed. Maybe a new service manager or owner will step up and actually fix the cars. Will never buy another Kia from Cornwall.

amy frechette

Not at all pleased with the 2018 kia soul, too many problems unsolved with the electronics and after 7 months of owning this vehicle I had to have it serviced 4 times including the breaks. The price for having my vehicle serviced was almost double compared to Hyundai, and 2 others and the service department was very rude and had no answers. I am very excited to trade this vehicle in. Hyundai has made me an excellent offer for trade in and excellent services.

Susan Bryenton

Uptown Kia Cornwall is a great dealership the staff are amazing. Top notch service and friendly staff. I highly recommend this dealership.

Bruce Blue

Been looking for a vehicle to replace my old wagon for quite awhile. Found one at Cornwall Kia, a 2009 Rondo. All the staff I dealt with were friendly and professional. The Rondo suits all the requirements I needed. Got a great price and great service. Will definitely go back when it's time to replace the other car.

Emmanuel Mayer

Great service and staff like usual.

Mike Doran

Great service !!

Alain Leblanc

Awesome customer service!

Frosty Bacon

Love the service, always have a shuttle ready at all times well your vehicle is in for service, and everyone is so wonderful there.

David MacDonald

Excellent service

Deane Corneil

I just purchased a 2021 Seltos from this dealership. Having bought numerous vehicles across this country and the US I must say that my dealings with Kia Dealership has been one of the most pleasant. My salesman, Lynn Fournier, was a pleasure to work with…no pressure, no stress, very professional. Miranda Morin, the financial Manager was pleasant, explained the paper work clearly and was also a pleasure to work with. All in all I rate Uptown Kia in Cornwall a GREAT dealership with SUPER people Thank you Uptown Kia

Shawn Quinn

Can’t not thank the entire team at Up Town Kia enough for the experience, especially Lynn the sales consultant, Ronald the sales manager and Miranda the financial manager. A shout out to Stephen the dealer manager. Who was working the floor which I’ve never seen ever from a dealer manager. They showed us 2 different Kia Sorentos, an LX Premium and an X-Line. We drove both and chose the X-Line. Their fantastic team work made it it available for us within 24hrs of purchase, OUTSTANDING! Thank you Uptown Kia and your amazing team!

Colin Abbott

Service ok

Sherry Mclarke

Knowledgeable staff and super helpful. Down to earth service. I would highly recommend!

Tarundeep Sharma

Great phone call experience with Lynn (sales team), i am buying Kia Telluride EX and Team at Uptown kia were very helpful, friendly, straight forward and customer centric. Thanks Lynn for all the help and hard work.

Anthony Stewart

Love this place,Dan Rocks the whole place does!

Dean McBride

This is a small dealership with a big dealership feeling. The friendly staff made the whole experience seamless. Thanks again Kia team.

Meantime .Smith

This is a neat, tidy place where all of the staff takes customer service very seriously. If they don't make you happy, no one can. Arguably the best place to buy or service a Kia in Ontario.

Mike Naugler

The customer service has been amazing. I had an issue with my suspension and received quotes from other mechanics. Their service department found me an alternative solution that saved me hundreds of dollars. Now today I have to replace my license plates but the bolts were rusted on and I was unable to get them off by hand. I took a shot and dropped in to see if they could help. They immediately took my vehicle around to the service area removed the bolts and replaced them with new ones for me. Wasn't a big deal to them but really helped me out when I was in a pinch. I'm new to Cornwall, but so far nothing but great experiences from them.

HECTOR GATES

Ikea is the number one car I'm happy with our Kia r4tech it was the best purchase I ever did better than the chef trucks at least I know I'm going to be taken care of by a Kia with their warranty and everything else I would recommend anybody to go on by Ikea but not GM because they already let us down already three or four times already they're just nothing but a disappointment they don't back up there GM warranty they like giving you the song and dance to make you wait until your warranty is up before you have to pay for it out of your own pocket

Yvonne Slevin

Super service. Great customer service!!

Mabel Theoret

Very accommodating. Wonderful service department. So helpful. So glad we deal there..couldn't ask for better. Thanks Kia!

laura bissonnette

I went online to purchase my car. Amber was amazing. Miranda was amazing. I absolutely love the car, the service was great. The car was delivered to my place, since it was purchased during the pandemic. I would definitely recommend Uptown Kia . Amber was so friendly and a pleasure to do business with. Thank you for everything.

Kiotenhariyo John

Always great experience here. Well staffed and always ready to accommodate!

Maggie Hachey

Everyone was very nice, polite and helpful.

Carole Coutu

Great service and pleasant staff.

Lori Villeneuve

I felt everybody there liked working there. I got a good vibe from everyone. Very knowledgeable staff and not condescending. Very happy experience. It was quick and painless but we did not feel rushed. They were patient and answered all our questions. Peter was our sales rep and he was friendly, knowledgeable and professional. Miranda in financing was friendly and helpful and gave us all our options without being pushy.

William Mitchell

I love my Kia Soul - it is a comfortable ride with lots of leg room - the staff I dealt with treated me with utmost respect - they were very knowledgeable because I asked a lot of questions - the car was sparkling clean when i picked it up - they gave me top value for my trade in and I was so excited to drive my Kia - my next purchase will be at Kia - thank you very much. Patricia Heaton - Cornwall

Matt Cybulski

A car buying experience worth writing down. So, here it is: I had an awesome experience purchasing my car from Uptown Kia courtesy of my salesperson, and the sales manager. Smooth and seamless. We wasted no time in agreeing on the price and the car deal was done in a matter of a few clicks of a computer mouse and a couple of phone calls. When I came to pick up my car I got the opportunity to meet the team in person and let me say that they were no less amazing in person than they were on the phone. I was impressed with their cut-to-the-chase attitude. I wanted to buy a car, they wanted to sell me a car, and this was a positive experience for me. I didn’t have to spend countless time negotiating, going back and forth, and feel like I just spend half of an entire day trying to buy a car. When I came to pick up the car, it was ready, documents were signed, and as far as a car buying experience goes, this was a very facile process. I highly recommend Uptown Kia based on my new car buying experience. The service department is almost as equally awesome. I was impressed with the treats offered to the clients: coffee, tea, snacks, tv, and all gratis. Impressed! They don’t nickel-and-dime for a cup of coffee, or a small snack while waiting for your ride to come out of the shop. Again, a really warm welcome. Yes, I have been dealerships where they charge you for a cup of coffee, and while everything costs money, I feel that now people are expecting more and seeking out their ideal experience. This is a simple gesture that goes a long way and is appreciated. After all, if it wasn’t noticed and appreciated I wouldn’t be writing about it. But I degrees. My new car had a rattle that I noticed within the first week after delivery. It was addressed immediately, and with no resistance from the service team. Unfortunately, with the good sometimes there is a little bad, and while seeking out the rattle, pieces of the interior trim needed to be disassembled to narrow down the cause. It was during this process that a few trim pieces had pry marks and scuffs or scratches relating to the disassembly of the dash. The one big scratch on the passenger side was addressed by replacing the trim with the biggest of those. The rest are negligible, and I'm not about to nickel-and-dime for a scratch that I will never see or one so small that it will cost me more time fighting for it meanwhile looking at a huge rock chip I might get in my front bumper. Not an excuse, but worthy of mention and take note for both parties. After two hybrids, I’m gearing up for a fully electric car in the next year and you bet I will call Uptown Kia during my shopping process. Would I change anything from my last experience? No. I actually wouldn’t. Will I take my car there for service? Maybe.

Linda Hay (Grammy)

Friendly, helpful staff.