Reviews of Fay Motors Inc (Car Concessionaire)

Terry Trudeau

Fay Motors has been our dealership for over 50 years. They have always provided excellent service and a caring attitude.

Ben Noreau

Excellent, efficient Service!

Derek Weston

Convinced my grandmother that her struts were "leaking" by spraying shop solvent on them! And told her they will put new ones on for over 500$!!! My father put them on for her and they only cost around 200$ for the whole assembly arm. It also took them over an 1 hour and 1/2 to get snow tires off of the rims and put summer tires on the vehicle. It didn't take that long for my father to put on the strut assembly!!!! She will never go there again! It

Adryan Elliott

Honest, courteous and fair. They went out of their way to treat me with respect and to make sure that the mechanical issues with my GMC were addressed in a satisfactory way and that I was informed at every turn. I really felt like my service was valuable and important to them, not just another paycheck.

Todd Slate

I had a tremendous experience there. The salesman the service was outstanding. The car was delivered as promised. I will be going back there when my current lease is up on my 2015 ATS AWD.

Dale Matthews

This dealership is a joke. Not only do they not know about many options available on models, they don't know how to properly rotate the tires on a dually GMC truck and had to go to the GM website to look it up. Then being a brand new truck, it was delivered back to me after the GM provided oil change and tire rotation with badly scratched aluminum rims. These are very expensive clear coated factory aluminum wheels and were severely scratched with what appears to be grinder marks. They accused me of doing it with a dirty wash mitt and fully blamed these types of marks on me without even seeing the rims to know what I'm talking about. I also had them install the $1500 factory cameras on the mirrors, 3rd brake light and the horse trailer. They had no idea how to install them or what they were about so they had someone from Syracuse come out to do it. They removed the chrome trim pieces that were on my Denali, and replaced them with the regular black and the chrome pieces were not given back to me. When I asked where they were, they said the installer threw them in the trash. They ordered the wrong camera system, so now my radio is all static, no idea how to install it, took chrome trim off my truck, no idea how to rotate my tires and took no blame for damaging my rims. One star is too good for these clowns but they don't offer no star rating.

Coco the cute cat

It is normally ok but my moms hood is loose and they were. Closed

Micki Van Patten

Nice local business

David Power

Friendly and fair, they work at keeping their customers a top priority

Ronald Planty

Great service

Rosie Deleel

Always works hard to get me in when i need my car ready. Great service, friendly staff. Thank you.

Grace Z

I’ve lived in a lot of different cities, and I’ve been to a lot of different places. At the end of the day, when you find people you can actually trust, you stick with them. Because they’re not always easy to find. They know how to treat you right at Fay Motors. They know how to truly value you as a customer, and I have seen them really put in the time and work to make sure my vehicle and I were taken care of. Keith is an especially outstanding employee, a real pleasure to work with. Always patient, always friendly, while getting the job done right! My experience here has been awesome, I highly recommend the service team at Fay Motors. You can’t go wrong with them! 5/5

Tony Larose

Loved it

Tommy Cook

I, Ricky (Tommy) Cook was a bit surprised with the caring hospitality upon arriving on 10-25-2013 to Fay Motors Inc. I browsed the internet before arriving and found a awesome 2014 Cadillac ATS AWD. I was professionally greeted by Anthony upon my arrival. My purchase experience with Anthony was unlike any other previous automobile purchased. There was no pressure, no gimmicks or attempt to sale me something I didn't want or need. The sale went extremely fast and was out in no time as a very satisfied customer. A family owned business that truly cares about each and every customer.

Ginette Gramuglia

Great service!

Leonardo Dishman MD

Check engine light, parts replaced under warranty, needed overbite, great service and loaner vehicle

David Grant

Excellent service