Reviews of Western Toyota (Car Concessionaire)

Michael J. Barry

Phenomenonal experience for me personally. Walked in to the show room and I was greeted by Sales Representative Matthew Rogers and my first impression was I feel like family. Very open and honest dialogue about my needs for new vehicle. Managers Herb Canning and Stephen Cave answered my questions before I asked them. This team is on their game and I recommend them to my friends and family about the Western Toyota Experience!

Wendy Huang

Dear General Manager, I'm writing in response to your reply to my husband's review earlier. I am quite surprised that you couldn't locate our file at your Western Toyota Dealership in Corner Brook, NL, as your staff called me by my husband's last name (Jeffery) as soon as I walked in. It was not surprising they probably all know me, as I have been visiting your dealership almost on a weekly basis trying to solve problems. Your dealership couldn't even get the tire pressure sign off after maintenance of any of the vehicles, and suggested they didn't even have sensors! How could your staff possibly not understand when a wheel has a tire pressure sensor??? With one of our vehicles, I have brought it in twice after a regular maintenance recently just to get the tire pressure sign adjusted. Last time I waited for three plus hours just for winter tire change on that vehicle, and after insisting on getting the sensors adjusted, your staff finally got it done, and charged me $134.57 for winter tires change saying they had to spend extra time adjusting the sensors. What an expense for just a winter tire change! Not only that, your staff broke one of the caps on the rim and I had to bring back the car again. Four caps are missing from the winter tires, and your staff didn't even bother to put any caps back on the winter tires when they installed them. The tire pressure signs are still on in our two other vehicles. I am extremely hesitant to bring them back again, as I am worried about my pocket and my vehicles. I am pretty sure you can locate our file. Please call me at any time!

colleen harris

Great service every time!

Terry Power

Best service in the province

SLEDCORE Ride Clinics & Adventure Tours

I've had the pleasure of dealing with Western Toyota for a number of years now. The service I've received there has been nothing short of excellent. The staff is always willing to go above and beyond for their customers. In my opinion Toyota products speak for themselves. Having a great staff to back up a great product is one of the many reasons I choose to deal with Western Toyota.

Colin MacMichael

Excellent service.

Deborah Gabriel

I was so impressed with the service I received in Corner Brook yesterday that I felt compelled to write this. The women at the service desk were beyond friendly and helpful. Best service I have ever received - anywhere!

Lexi Doucette

love the staff! Service department will do as much as they can to help you out, especially if you are a routine customer

Brad Dolomount

Doing recall repairs on my 2011 Mazda 6, excellent long time service.

Robert White

I recently purchased a new Toyota Corolla and found that Chris was absolutely fantastic to work with. As this was my first time purchasing a new car, I had a lot of questions. Chris took the time to answer them all and made suggestions that best suited my budget and lifestyle. I'm very happy with my purchase.

Sonya Burden (Lewisporte)

We are from out of town and we decided to contact Mr. Herb Canning at Western Toyota when we were considering to buy a new vehicle this Fall. From our first phone call we knew this would be the garage that we would be dealing with from here on in. All of our questions and concerns were dealt with in a timely and respectable manner. The day we arrived to pick up our vehicle, my 4 year old son was with me. We were greeted with a smile and handshakes from many of the Toyota team members there. One of the sales associates brought my son a container of fresh popcorn which was to his delight. We loved the atmosphere, and felt very welcomed. We will continue to be a part of the Toyota team in the future and we would like to personally thank Herb Canning, Yvonne Byrne and Trevor White for such an awesome representation of 5 star service! Way to Go and we LOVE our Highlander!!!!

Colton James

Toyota is always great, this one was no different, gloria the service advisor was absolutely great

John Hodge

Fast get you on the road

Andriy Dunets

If you don't want to get an Amazing Service while buying or leasing your next vehicle - don't come to Western Toyota. ;-) Guys. You are unbelievable. Thank you for being that positive and professional in this tough business.

Jonathan Anstey

I've owned two Toyotas from Western Toyota since 2008, amazing service!

Calvary Pentecostal Temple

We recently purchased our second new vehicle from Western Toyota. The management and staff were professional and easy to deal with. I recommend that anyone in the market for a new vehicle should stop by and visit Herb and his team!

Barry Canning

Excellent service. Sales staff are amazing. I recommend this dealership to all my friends.

Jay's Computer

This dealership was nothing but top notch! Matthew Sheppard went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a truck the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Matthew Sheppard to anyone who is looking for a new or vehicle.

John Skinner

Friendly people and great atmosphere!!

Terry Janes

Was suppose to be an hour long appointment,ended up being 2 1/2 hour Oil Change. Not impressed.

Lee-Ann Milley

Would recommend this place for its friendly staff

brianna brophy

Excellent staff at Western Toyota and quality customer service!

Timothy Farrelly

Easy to get an appointment, quality work. Was able to find more cost effective places.

Corey Lane

Terrific expierance from top to bottom. Staff are awesome to deal with. Love my tundra.

Gr8Cur3

Great service friendly staff

Perry Simms

excellent service. friendly staff .

T. O'Quinn

New Corolla.

Wayne Andrew

I have been buying vehicles from Western Toyota for years! The level of service they provide is hard to find and will make you a customer for life. I have been dealing with Matthew Sheppard and Dave Feaver personally and can honestly say they go above and beyond for all their customers! You won't find a better crew to buy a vehicle from!

Steve Besr

Great sales staff and exceptional service. I would highly recommend Western Toyota to others.

Heather Murphy

Bought our new family SUV at Western Toyota from Matt Sheppard, who was amazing to deal with. Matt helped us get the exact SUV we wanted and went above and beyond to make sure we were happy with our purchase. Would highly recommend Matt Sheppard and the staff at Western Toyota.

Tracy Shelley

Had an appointment booked since September because Toyota wanted to check out the chassis. So I drove from St.Anthony on the 9th of December for the appointment at 9am on Monday morning. I showed up early with the thought I may get my truck in early. I checked with the service desk at 8:25 am. The service person took my keys and I asked if it was possible to get in early because I have a 6 hour drive home and it’s winter now I didn’t want to be traveling on a snow covered road in the dark. At 10:00am a Toyota employee talked to me to let me know that it would be at least another 30 minutes or more before they could check my truck.so I sat there for over 2 hours and my truck didn’t even make it inside the garage. I ask for my key, took my truck and left without anything being done, so it cost me 150.00 dollars for gas and I had to spend a nite in corner brook. Thanks Toyota you have now lost a customer. The reason I was given for the slow service was because only 2 personnel could do the job. I’m not sure how it works but I think if there is an appointment made at a certain date and time, that time should be available, not be ignored because Toyota can’t manage appointments. PS there wasn’t even anyone available to go out back to get my truck, so the person I was dealing with at the desk had to go get my truck. The strange thing is there were Toyota all around the coffee station, thanks once again Toyota

Tina Legge

Great Service!!

Erica Green

Such great service and sales staff! Excellent experience with a warm and knowledgeable sales team. Really felt like I was part of the Western Toyota family. Thank you to Herb Canning and the wonderful people at Western Toyota! Would recommend this dealership to anyone!

Teann Park

Exceptional service

Paul Fudge

Very nice layout, salesmen knowledgeable and friendly

John Meaney

Service was great

Joshua Kelly

Awesome customer service!

Nola Roberts

Excellent

sherrie griffin

Service is great

Terry Andrews

Is there more stars here to click besides 5 because this is a 10 star dealership!!!! My experience at Western Toyota as been nothing short of truly amazing! This is my first Toyota and I strive for two things, exceptional service and an outstanding product, and i've nailed both!! Mr. Canning and his team deserves nothing but the highest recognition! Western Toyota, keep doing what you do and I am a customer for life!!????

Barbara Boutcher

Service means the most to me! Western Toyota have been very on the mark when it comes to service! Been with them for years!

Shannon Benoit

I recently visited Western Toyota for some service work on my 2008 Toyota Highlander. I purchased my Toyota in Bc and have been very happy with the vehicle. When I visited Western Toyota I had requested my tow wiring be checked as it has become corroded since moving here a year ago. I was charged 59.98 plus tax and told they would have replaced before they could tell me whether or not it worked. The inquiry was whether it was currently working. If they could not check whether it was working g then why the service charge. They basically told me what I already knew and charged me$ 60.00 for no reason. I talked with the desk, not helpful. I have left a msg for the service mgr. And no return call yet. Just a note I have 330000k on my vehicle and have never been charged so unnecessarily in 12 years. At other dealerships. On this visit we received an oil change a engine check, that were billed appropriately. Update: spoke with the mgr. With No resolution. I have sent a photo of my bill to the better business bureau and Toyota Canada.

Bev Cooper

Great service. Over the past 30 years and having 7 Toyota vehicles, I am extremely pleased with the service I recieved. I will soon be looking for another vehicle and wouldn't think of looking anywhere else.

Peggy Janes

Excellent service with Western Toyota and all of the staff. The sales and service teams are great. The general manager (Herb Canning) is the BEST! He is very understanding and willing to sit down and have a discussion about your experience at the dealership. Herb believes the customer is number one and will go out of his way to satisfy a customer. My husband and I both own a Toyota and we love it. I am definitely a fan of Western Toyota!

Rod White

Prompt professional service.

Lloyd Fewer

Still here waiting for my car over a hour now that should have only been a half hour ????

Christopher Murphy

My family recently purchased a new Highlander at Western Toyota and had an amazing experience. We bought through Matt Sheppard who went above and beyond for us, to the point that he drove in on his day off so we could secure the exact model and trim we wanted. Matt even checked in periodically after the purchase to make sure everything was going well with the new ride. I would highly recommend Matt Sheppard and the whole crew at Western Toyota. Has been nothing short of excellent from start to finish.

Andrew Jeffery

This is the worst dealership I have ever dealt with. They damage my vehicle or do substandard work most times I get service there. I have three Toyotas and although I love the cars, this dealership is so bad that I will never buy another one. They also refuse to honor warranty repairs - your warranty is basically useless there. Beware, stay away, and get your car serviced elsewhere if you already own a Toyota.

Barry Bennett

Great people and service

Kyle Campbell

Best customer service I've had and the women at the front desk is absolutely stunning

Lanny Burden

Awesome service! We recently purchased a new Toyota Highlander here and found the team was amazing to work with. Being from out of town, we had reservations that the purchase process would be difficult, however the General Manager, Herb, assured us that he would personally see to it that the process would be seamless, and he was right! He took time to listen to our concerns, he gathered as much information from us before he met with us to reduce our wait time at the garage. He made us feel welcomed when we arrived and his team were ready to help. It didn't take long before the paperwork was signed and we were driving away in our new SUV. Thanks Team Western Toyota and a huge thanks to Herb, Trevor and Yvonne. We are very pleased with our vehicle and looking forward to doing business with you again!

Blake Young

Western Toyota staff do what they can to help in anyway with any questions or concerns I have. Always pleasant and great to deal with all staff and management.

Joe MacDonald

Awesome!!! Above and beyond, dealing with Western Toyota is such a pleasant experience. "Highly recommended and will continue to service my vehicle here!"