Reviews of Humber Motors (Car Concessionaire)

Brian Higdon

Continued superb service, friendly, courteous, and efficient.

Edward Ruth

Extremely good service. Very friendly people.

Jeff Decker

Sales staff was very helpful in my purchase of a new F150

Alvin Kendell

Customer service is spectacular

Jamie

had a recall job done, service tech messed up my dash a little bit but were very quick to fixing the problem and acknoledged their minor mess up. overall a great experience

Kevin Young

What an amazing crew at Humber Motors Ford! Our salesman, Jason Carroll, is a real friendly, personable and genuine man! The rest of the team are wonderful as well. I would highly recommend going to this dealership before going anywhere else! You won't be disappointed!

Colin MacMichael

Definitely the slowest service of any dealer I've ever been to. Poor set up. The front end service is great but once you buy the vehicle you myswell go somewhere else.

jim dower

As always, service staff at Humber Motors are fast and friendly. Always a good experience.

Sylvia Hiscock

Excellent experience with very prompt and efficient service. Staff are quite knowledgeable and friendly. Excellent Service Dept.

Linda Glavine

We required our winter tires to be installed but our next maintenance appointment was not until Dec 12/17. We took our truck to HM to see if they could fit us in without an appointment. The service guy was very accommodating and asked if we could leave the truck with him and he would try and get the service done in the next couple of days. We had no problem leaving the truck . That afternoon we got a call telling us the truck was ready. Very surprised to get it so soon, but very pleased. All maintenance and tires changed completed. Thank You Humber Motors. When we picked up the truck, I asked the young lady why our inside light don't come on when we open the door. She immediately put on her coat and came out to the truck to check the settings. She fixed the problem for us. Thanks again for great service.

Rose Benoit

Wonderful friendly people they are so great.

Robert

Great selection of trucks

Karen Pinksen

Garry Pinksen Deer Lake I talked to the service lady prior to Mar. 6 about my seatbelt recall and she had to check to see if the part was in. A few days later we talked again and she said the part was in. She set up an appointment for March 20 to get the recall taken care of. I was at the shop for my 8:00 appointment. I showed the lady at the desk my recall letter. She read it and said the part will not be in until second quarter. She said "you just wasted a trip from Deer Lake to Corner Brook." This was the second time I showed up for an appointment I was told to come to and when I got there, they weren't able to do it. I will surely call prior to my next appointment to make sure it is valid. This was my experience of the last visit. I wasn't pleased! Still, I am a happy Humber Motors customer! Thank-you. Garry

Raymond L

Dropped me off, picked me up, front brakes done in 1 hour. good job!

Jerrica Vautier

I received wonderful customer service at the store in port aux basques. I love my Ford Edge , she is a nice smooth ride and I love how big she is and has lots of room with having two small children. Will definitely recommend Ford!

Jocelyn Butt

I recently leased a 2018 Ford Escape and I couldn't be happier. Bill Brennan is a great sales person, he was patient, provided great information and was a pleasure to deal with. My husband and I own a 2017 Ford F150 and we consider ourselves Ford Loyal customers. Thank you Humber Motors Ford Stephenville.

Mike Greene

A problem with my wipers came up in the middle of Christmas season. The staff went out of their way to ensure that my vehicle was ready for the Christmas season. Thanks for the Great Service Humber Motors.

Ashley Normore

Brought my car up because my luggage compartment light was on the dash. They fixed my issue during my work day and I received excellent service from all the service staff. Carolann, Steve, Keith, and Megan were fantastic!

Dianne Brown

Very friendly staff and fast service. Love my Ford Escape

Ian Glashan

Great spot to buy a Car, Suv or Truck. Great sales service.

Kirk Myers

Good friendly folks to deal with

Zander - Brielle

Friendly fast service

Walter Fleming

Excellent service as usual, got my appointment for date & time as requested. Service was done quickly & courtesy service picked me up promptly. Thanks again for the great service, exactly what I expected from Humber Motors.

Mel Woodman

Great place to do business

Viktor

Helpful and knowledgeable. The service dept. waiting area is very large, open with a TV and free coffee.

Calvin Russell

Always great service, no matter what is for.

Willmugz

Bought my first car there

Frank Baker

Great service from a great team.

Danger Industries

After a couple bad experiences I bought a truck from Carroll Auto in lab City. But fast forward five months and 50000 km and the truck developed a fuel leak in Saint Barb. The truck had to be towed to Humber motor. After a week of waiting, and then not helping me get home, I get a call saying I owe them $500. After an argument and eventually calling Ford I walk in and talk to the service manager who tells me they will after all cover it under warranty. After a week of the truck not being fixed, and no phone calls, I finally called them to ask what is going on. They tell me I owe them another $500 for DEF quality issue. This would have been no problem but they did not notify me of this or ask my permission. This was something that could have been fixed for free myself, and I was not willing to pay $500. After yet another argument with the service manager he tells me the only way to get my truck back is to pay the bill, as there are clear laws stating that a customer must agree to the repairs, that is untrue. Every dealing with this facility so far has been less than satisfactory from sales and service

Blake Careen

Just purchased our second F150 from Humber Motors. Great deals and the best costumer service you can ask for! I highly recommend this place to all my friends and family. Many of whom,are now loyal customers as well!

ghiggins24

Very professional , knowledgeable and friendly.oustanding service ! Staff goes over and above Keep up the fantastic service

Lyndon West

All good ...

Shannon Morgan

Great service. Friendly staff

Garry Pinksen

Great service and very personal. Didn’t have any issues that were not addressed. I am pleased with the service at Humber Motors.

Joe Sheen

Just had my F250 in for servicing at Humber Motors in Stephenville. As usual Troy had everything arranged and my truck was completed in the time promised without any issues. Many thanks to the service team. Tip of the hat to Brad the courtesy driver as well!

Barb Genge

Great Employees, Just purchased a new van for my Business, couldn't ask for a better group of employees in a Company to take care off the littlest detail. Thank you all at Humber Motors Ford......

David Rogers

Winter tires installed. Done on time.

Alison Hurley

Awesome fast service and friendly staff! Janelle is also a great asset to The Ford family! Awesome , Awesome!

Taylor Young

Great service.

Brad Hayden

When i was getting the vehicle i was told that the ford escape has led preojector lights (the good lights) well it doesnt...was really excited about it. I was told it had them...and it doesnt.

Rose Madore

Total lack of respect and empathy from the service dept in Corner Brook and Sville was unable to assist at all. I’ve bought 3 new vehicles from Stephenville in the last 9 years and until now I have been fairly pleased with the service. Long story short, lost the AC in my Explorer last month in St Johns when humidex was in the 30’s. No dealership there could fit me in. Sville couldn’t help or get me in at all til Aug sometime and waited 2 weeks to get in CB. Waited over 3hrs on Friday for them to tell me they didn’t have the part and it was unsafe to drive. 1 1/2 hrs later scrounged up an escape til they can fix mine. This Escape had plastic under guard dragging on the ground, very bad clunking and rattling coming from the front end and check engine light on! Drove the 1 1/2 hrs home and wouldn’t drive it anywhere else. Called Sville Monday morning and they had nothing to loan me and says there are no rentals available. I was told by 3 different people that the part was being flown in Wed morning and would be put on right away. Well the part came this morning but when I called I was told it wouldn’t be put on today and couldn’t say if it will be done tomorrow! I use my vehicle for my small bakery business and I had to cancel all orders for this week because I am unable to deliver and drive to town for supplies. Nobody seems to care or want to help! I will never buy another Ford, totally unacceptable service!! I tried reaching out to Ford Canada and received an email Monday from the regional customer service manager who assured me she was on the case and basically told me everything I wanted to hear. I’ve emailed her three times since then and she hasn’t responded. I am so done with Ford!

Cathy Breen

My 2016 Ford Fusion was brought in to the dealership on March 23 and picked up again on March 29th, 2018. I had a few concerns, one of which was intermittent sounds coming from the steering wheel when I was making turns, notice use of the word intermittent. I told the lady at the service desk that among the issues I had, was that my warranty was almost expired and I wanted the vehicle completely checked over. I was willing to pay the fee required for the multi point inspection. I picked up my car on March 29th. On April 5th, I was driving on the highway and noticed my steering seemed stiff. On April 10th, I drove my daughter to Grand Falls Windsor for a doctor’s appointment. I felt quite nervous during the drive. The vehicle seemed to be slightly swaying from left to right as I was driving. I reduced my speed considerably because I didn’t seem to have as much control when I was driving the highway speed limit of 100km/hr. I asked neighbor/friend, to take the car for a drive. He drove the car and told me it was unsafe. I sent an email to Humber Motors that night and got a call from their service manager, Eric who was less than apologetic. He got somewhat irate when I told him I was continuing to have trouble with my steering wheel. His response was, “well it wasn’t like it when you drove it home was it?” I would classify it as raising his voice to me. He insisted my wheels needed to be re torqued. I had the wheels re torqued again. The issue was still there so i called road side and had it towed back to the dealership. one of my original issues was with my steering wheel which is documented on the original invoice of March 23rd. I told the lady at the desk, the sound was intermittent. When I started having difficulty with the car so soon after being at the dealership, I read over my bill carefully. The word “intermittent” was not used and I didn’t see any mention or charge for the multi point inspection I asked for.}. Road Side came and picked up my car on Friday, April 13th. The dealership either could not or would not provide me with a loaner vehicle. On Monday, April 16th, I had to get a family member to bring me to Corner Brook for an appointment for my daughter. No loaner was available to me on that day either. I received a call from Humber Motors on April 17, 2018. My steering gear was faulty. They expect me to pay for 50% and they would get Ford Canada to pay the other 50%. I will be out of pocket somewhere in the vicinity of $1000.00. My vehicle has approximately 61000 KM. After contacting the manager of the dealership, I received a call and was told the repairs would be spilt three ways between me, Ford Canada and the dealership. Originally, even Ford Canada was told by the dealership that I was responsible for 50% of the repair. I wonder how closely was my concern of “intermittent” sounds coming from the steering wheel investigated? My husband had noted a knocking sound coming from the front end and wanted this checked out. The Mechanic notes on my bill suggested the “right outer tie rod needed to be replaced. It was “test drove…didn’t hear noise anymore”. Was the steering wheel and its components examined? The car ended up back in their garage for repair of the faulty steering and I picked it up again on April 19th. I had to pay a bill of $806.66 for the steering repair (it was pretty hard to swallow but I needed my car!) I informed Meghan that I was very unsatisfied. I asked her to check to see if a second set of pictures had been taken for the paint repair? This was requested by Ford Canada. They had not! The bill dated April 19th doesn’t show the breakdown of cost ( labour or parts). It doesn’t show how the cost was divided among me, Ford Canada or Humber Motor. I will not be satisfied until I am reimbursed the $806.66 I paid to Humber Motors on April 19th, 2018. Furthermore, I did not receive a survey to gauge my satisfaction! I wonder why!

Oso Solitario

Good service. In as scheduled and out in an appropriate amount of time. The front end people are great to work with and the work performed by the mechanics is excellent. Great attention to keeping the interior of the car clean when the mechanice has to be inside the vehicle. Great prices for the work done. The checklist is a great way to keep the car owner up to speed on potential issues or work needing to be completed. Thanks for that. Now, if you would just include an exterior wash as part of the package, life would be great!! LOL! Thanks, Snadra Nippard

Paul Tiller

Great service and people to deal with

Paula Colombe

A service was performed on my 2015 F150 Truck recently. The staff documented my concerns of brake and wiper problems in addition to the regular required oil change. Both problems have been corrected and explained upon pick up. Very efficient and courteous staff at Humber Motor Ford dealership in Stephenville! Highly recommended!

Sandra Lacosta

I RECEIVED GREAT SERVICE AND WAS PLEASED WITH MY EXPERIENCE.

Jamie Roberts

Amazing service and very friendly staff. UPDATE: Now that my truck is a year older, they will do very little for you. Put my truck in for a service and they damaged 3 items on my truck and refuse to fit or replace them. Would recommend going anywhere else but this place. One a positive note, the sales people are very friendly and helpful. REPLY TO YOUR RESPONSE: I have been trying to get this issue resolved for 6 months now. Have been talking to 3 people including the branch manager and I got the same answer from all 3. "Leave this with me and I will get this fitted up for you". And then I never hear from them again, so I know that your response to "resolve the matter" is the same as the other 3 people and nothing will be done and it would be a complete waste of my time.

Rhonda Parsons

We had a very good experience on Dec 7. Needed a vehicle to run some errands as we are from out of town, was told there wasn't any available so I spoke to Joe and he was very helpful and found a vehicle for us. One little problem ( sorry Joe) when we got our truck back they hadn't changed our wiper blades which is included in our maintainence plan. We were given the blades to put on ourselves as we would have had to wait for someone to put them on.

Scott Dunham

Great place to buy a vehicle but if you want to waste 3-5 hrs of your day waiting for a service on your vehicle this is the place to visit! Being out of town 3 hrs out of town this is beyond frustrating!

Sandra Pinksen

Excellent service and full explanation of what was done and replaced on our vehicle.

Marie Stagg

Great friendly service

Kerry Kennedy

Best kind, very friendly staff, recommend to everyone

Daphne Bartlett

My 2010 Ford Fusion was on recall for approximately 6 months. I was immediately put into a rental vehicle (2016 Ford Edge) and drove it until my own vehicle was repaired. By the way, as much as I love my Fusion, the Edge was a beautiful ride-- all 18,000 kms. Thank you, Humber Motors, for keeping me on the road with such a beautiful, dependable vehicle and for the no-hassle service you provided me.

Ian Brenton

Poor service, lots of excuses, and no one to take the initiative to provide good customer service. Don't buy from them, don't bring your vehicle here.... Just don't do it.

TERRY COLES

Good service, freindly staff

Wilfred Bromley

Very disappointed that I was not informed there were 380km on my vehicle before I took delivery. And when I closely examined signed documents it only indicated 175km on vehicle. Did not get box liner, mud flaps and wheel well liners for free as "promised" on original quote. Not indicated on signed documents what was included "free" and what I paid for - all items for free and those I paid for were just "listed together" in a single box. Signed documents do not reference MSRP and what was added to get their starting price or "selling price". Be careful! Will not buy from this dealer again.

Pam Osmond

Always number 1 service..

hubert power

Had vehicle at humber motors service. Service was excellent. Staff was very curtious and helpful. Thanks.

Malcolm Duffett

Excellent service. Friendly, professional and timely. Always get good service at Humber Motors.

Jeff P

Great customer service

Teann Park

Jason is great as are all the staff

Gerald Curtis

They are simply the best when it comes to sales and parts and service.

Don Hallingham

I was very impressed with the speedy work that I had done, I enjoy going to humber ford, everyone is very friendly and eager to help. Thank you so much.

rose nodine

The service was excellent,The salesman was the best, the manager was so helpful. I would rate 10/10

Leah Bennett

Good service

Hilda Cake

Had our maintance check done yesterday May 8th.The crew working there were awesome.They were very prompt with information.They explained everything very thourghly before handing back our keys.This is the second vehicle we purchased from this Ford company and it was mainly because Of the awesome service we got from the last one.And I might had we love our truck and we did the last one we had.Thank-You Stephenville crew for being so pleasant.Richard & Hilda Cake.——— Had our recall service done a couple of weeks ago and once again had awesome service.We were offered a ride and a vehicle if we wanted it for our inconvenience.These people are are great people to deal with and pleasure to deal with.Once again Thank You for your wonderful service.April 2nd. Richard and Hilda Cake

Mac

Very positive experience - vehicle was in for warranty work. Top notch customer service; friendly staff who addressed my concerns and generally went the extra mile. Shuttle drop off to nearby shopping so I could fulfill a promise to my dad who doesn't get around so well anymore ... Thank you @ Humber Motors Corner Brook.

Kgm

Humber Motors Ford has very friendly sales staff. Made me feel truly valued as a customer. Thanks Randell.

Gene Follett

All my experiences at Humber Motors in Stephenville have been extremely positive. The staff, from the manager down, are friendly and helpful. I found the customer service to be an A plus.

vr pac

My six- month service was outstanding. Here's why: In my 50 years of driving in Canada and Europe it is the very first time the Service Department of a dealership actually finished the service as stated. My appointment was for 0800 hours, the Service Department Manager said it would be ready for pickup around 0900 hours. I was floored, the truck was ready to roll at 0920 hours. I have driven GM, Dodge, and recently a Lincoln MKX (from another dealership). Every time, bar none, I would drop vehicle off between 0800-0900 and start asking when will it be ready by noon, noon would run to 1400 and later. I have nothing but praise for Humber Motors Ford on Confederation Drive. Their Service Department motto is Fist-In First-Out.

Aiden Benoit

"Excellent service"

Rob Ennis

As always dealing with Jannelle and team was amazing and so professional and thorough

Scott Curtis

Janelle is the glue. As long as you have no problems with your vehicle youll be fine. 3-5 months to get any work done.

Jeremy Hart

Awesome service.

Benjamin Vatcher

Customer service at the front desk is as always excellent. However, this visit was frustrating to have to pay out of pocket for brakes and rotor work despite them being still under warrenty since it was a locked caliper that caused the damage (which wasnt covered).

Andrew H

My experience with Humber Motors in Stephenville NL is always positive great people in the service dept as well as sales.

harold rubia

Not good services

D P

Great Service as always, very friendly and efficient

Andy Pittman

As always, great, timely service with a friendly staff.

Marcheta Gallant

I could not ask for any better service than what I received last week at Humber Motors in Stephenville. As well, the staff is very people friendly and they are very accommodating. I am glad I bought a Ford.

Cheryl Curry

Dropped off my 2018 Explorer that is 5 months old and no loaner available. Come Home Year welcome, I'm sure.

Harold Petten

Excellent customer service

Laverne Hulan

Excellent

Shane Payne

Friendly staff excellent service

Alex Barrett

Having signage on vehicles is extremely convenient because it tells the world where they can complain if said vehicles are behaving like a**holes. White pickup double-parked at the hotel I was staying at so I had to park in the next parking lot over. Vehicles with your logo/website reflect your company as a whole and I can confidently say that I will never deal with Humber Motors because of this.

Roger Dominie

Great work!

Gloria Locke

Excellent service at your department in Stephenville!!

Dan Park

Always a pleasure doing business with Perry, Lori, Brittany & Jason Stride....I love my F150 and will have another down the road

Jan Sas

Great service; Friendly, On Time, Done what was discussed by courteous and knowledgeable staff. SO much better than the local competition,. I am glad to have bought my Ford locally,..

D Motty

Great service department.

Martin O'Hara

I am a relatively recent customer. My dealings have been with Parts and Service. I have found the staff, without exception, responsive, efficient and welcoming. Thank you. I intend to come back as need arises.

DENISE MACCORMACK

Exceptional as always..

Gary Grant

My wife and I purchased our first Ford Escape in 2013, from Elsie at Humber Motors in PAB. Great vehicle, no major problems and all servicing done by Bruce's Autofix. Just 2 months ago, our daughter got a job as a teacher in Mackenzie, BC, and would be taking the Escape across the country. A last minute fit in, for a thorough inspection and servicing of the vehicle was done by Bruce's Autofix, with Elsie's help obtaining parts. They went above and beyond to ensure the vehicle was safe and ready for the long haul. SInce then, we have purchased a 2017 Escape from Elsie. Very pleased with Elsie and the staff at Bruce's Autofix. Would highly recommend.

brian roberts

Fast curtoius service.

Joe Baker

friendly people . great service

neil coleman

Great service in Port Aux Basque , the sub dealer has the best service. Very friendly and take pride in there work.

Tony Howell

Great service

Kelsey Earle

Very professional. Although they were very busy they understood our situation and done their very best to help us.

MARK ROBERTS

My most recent visit was for recall repairs and everything went well although there was some delay due to acquiring parts. So the service folks have provided an additional service for my bother! Good group to deal with!

2016 GTCS

Very good service and very accommodating. Thank you HMF.

Glenn Callahan

went in for rough ride in truck. Was told it’s because truck is aluminum and if I want a smooth ride I need to deflate tires.which bring on low tire sensor. Was told what “would you rather smooth ride or to deal with low tire sensor.” Should put that in new advertisements I ’m very disappointed in the ride of my truck As for oil change service it was great no issues

Anne Marie Coleman

Another good experience at HM. My recent visit was for a recall and handled with the usual good customer service. My servicing was completed on Friday of a long weekend. Late Saturday I experienced an issue and not knowing what to do I called the service mgr. at home, left a msg. My call was returned on Sunday and the service mgr met me at the dealership and corrected the problem. This is why I drive a Ford, thank you Eric Perrett and the team at Humber.

Fred Robertson

Convenient and friendly service. Pleasure to deal with.

Edward Bennett

It was a great experience they have done a great job on my brakes and engine service

Gwen Rodway

Thanks for the emergency repair of my vehicle without a scheduled service appointment. It was greatly appreciated.

Ron Churchill

I am a small buisness owner and live in Conception Bay South but always get my vehicles at Humber Motors. Their customer service has aways been top notch! I recommend them to everybody

Geneva Hackett

Bought my car in for service. They are a fine bunch of people that work there and do a great job. Eric told me what problem I had and the part that I needed will be sent for and he will let know when it gets in . All staff go out of their way to help

Paul C

Very poor service. Had an appointment for 10:00 and when 5:00 came, closing time, they still hadn’t looked at my truck and said they had no time to look at her that day. After driving 250 km for an appointment and spending all day with no vehicle, even had to wait an hour for a courtesy ride. I then asked to see the manager and he had someone to have a quick look at her. Problem still not fixed, have to wait for part to come.

George Tucker

Fast and reliable service. Top of the line treatment by staff!

Shirley Fudge

Bill Brennan very helpful when ever I had concerns.all the staff are very friendly.

D Mhlaba

great service. honored my free service voucher given at vehicle purchase 8 months ago. great staff

Connie Fiander

Excellent service.

Brian h

Always a fantastic experience

Robert Young

Humber motors fixed the issue with my truck the first time and in a timely manner.

Jeff Whalen

Poor service

Chris Gaudon

Service is always excellent.

Crystal Duffney

My experience was phenomenal all the team members go above and beyond.

Mark Doody

Great service dept, very helpful and courteous, always willing to go the extra mile for whatever you need done

Vivian Gavin

Excellent service

primrose204

We were well looked after by Humber Motors Ford Stephenville. Joe, Dennis and John were very informative, friendly and helpful. Both my husband and myself are very appreciative for all they have done for us. We are now the proud owners of the New 2019 Ford Escape se. We love it very much. Thanks.