Reviews of Enterprise Rent-A-Car (Car Concessionaire)

Ishan B

Super friendly staff and the manager Inder is a great guy. Its my go to place for rentals everytime I need one.

Emily Haggberg

Didn't have the decency to call or email about cancelled reservation. We are now paying double and having to drive down to Edmonton to pick up a rental. We hope they raise their standards of customer service. Extremely disappointed in the service.

Surinder Saini

This is the third time in the last two years I have rented a vehicle from Enterprise. This time I rented Ford Expedition for ten days, and I had an amazing experience with Enterprise. Their direct booking pricing is competitive than most online platforms. The staff at the Fort McMurray branch is accommodating and supportive. Their vehicle fleet is new, and vehicle confirmation was very prompt. I received a confirmation call from them one day in advance, and my vehicle was ready when I went for pick up. Check-in was fast and after office hours checkout were hassle-free. A query on the invoice was responded to by staff proactively. For sure next time will rent from Enterprise again.

Kathy Shabotynskyj

Enterprise selects, developes and retains the best and the brightest talent. We had a great experience at the Halifax train station with Branch Manager Hans Petterson. He helped us secure a reservation at the Corner Brook, NL location when the online inventory was nil. Today we met the Corner Brook Branch Manager Chris Compagnion who was a great representative of the company. He helped us understand the insurance options and we're on our way to explore NL. Thanks Hans, Chris and Enterprise! Love the car, and the pick up service (Thanks John) and would have given 5 stars, except the price of a car for one week is expensive. (although in Newfoundland, we were really happy to have a car available without a long held reservation.)

denis verreault

Good service for not having a booking they accommodate me

Geoffrey Bishop

Service as expected! Friendly and helpful staff.

Toni-Lou MacDonald

I rented in the standard category ended up with economic. Extremely upset. I do understand the location and locations surrounding the area "dont have" any other vehicles available. However a discounted price should have been provided. …

Natasha Nicole Ruskowsky

Vehicle wasn't very clean.But the customer service received was excellent

Gurtej Dhillon

I have been renting vehicles from this location since last couple of years. This is the only place in Mac whose customer service has been remarkable and consistent. The whole staff is well trained and friendly. Any issues which you might face is taken care of right away. Best place to rent a car in town.????????

Samuel Comtois

Great staff! Reserve and call ahead! Be flexible on cars and they will give you a good price.

Charlie Huang

I rented a vehicle from them recently for a last minute out of town trip. The staff here were incredibly helpful & friendly. The vehicle was very modern compared with other vehicles from other rental agencies. Would be happy to use their services in the future.

chris duffett

Made a reservation. They called when i was on my way to get the car and said " we have no vehicles , we'll call you if one comes in" whats the point of a reservation if there is no cars?? Poor service !

Eric Parsons

Easy in and easy out they are the best folks.

Bob Edwards

Very accomodating and friendly.

James Ford

Excellent Service

Mai Taa

I have been renting with Enterprise for 5 years now,and I have had nothing but great experiences. No hidden charges, you pay exactly what you expect ????????

Jason Councillor

Non-review, was just picking someone up

Mr. Locks

Beware of giving phone numbers to them. They don’t respect privacy and hand your number out like candy. They didn’t tell us they would give away my phone number, and that is a violation of my right to privacy.

Creds

DO NOT RENT FROM HERE!!!!!!! I wish I could rate this 0 stars. This branch has the rudest manager, Ash is his name, I've ever met in my 41 years on this planet. Twice now in the past 2 months I have booked vehicles, and then confirmed multiple times in that phone call that there would be a vehicle for me. Twice now I have had to pay for a cab only to be told by them that they do not have a vehicle for me. Im out $127 in cab fees and did not get a vehicle. Ash, the branch manager, was EXTREMELY RUDE on the phone and didn't care at all that I needed to pick up my wife and son who have been out of town helping with a severe family emergency. Avoid this business at all costs! Just read other reviews to see its a common theme from here. I will be contacting the BBB about this business.

De Marillac St. Arnaud

24 hour availability. Typically picks you up within 10 mins.

Boaz Agmon

I called to get a price. Got it without tax and insurance. The actual price wss double...

rashid sohail

One of the worst car rental companies in Fort McMurray. Worst customer service and Worst company to rental car

Guy LaRochelle

Thank you Mahad for your customer service from beginning to end. We had a trip that didn't go quite as planned and you were able to help us get home safe and sound!

Tyler Clark

I dont usually review corporate places but this location has some great employees. They have helped with car issues and when I was low on cash they helped me get to a doctors appointment in Ottawa. Awesome people.

Tanya Dube

Hands down the best customer service I have ever received! I use them all the time and Brittany and Nathan always go above and beyond! Thanks for everything guys!

Hamoudi Haidoura

Extremely annoying person on the phone that talked a lot but provided absolutely no information. don’t bother booking online because they’ll just tell you they don’t have it as if that’s normal.

Jackie Lovely

Very friendly staff they really took great care of us ..thank you Enterprise

Onoriode Nuabor

Reserved a car and decided to go a day early to have my paperwork sorted because I was planning an early start the next day. On getting there and after collecting my driver license details I was informed I will need to provide my credit card details the next day...as a visitor from the UK I informed the staff I did not have a credit card on me but have a prepaid travel card or a debit card to which she replied that those two were not acceptable form of payment. They ruined my whole plan as I had to start making last minute preparations for an alternative(public transportation) which cost me more and also brought about considerable changes to plans for my trip. A little note while booking is been made about a credit card as the ONLY acceptable form of payment would have gone a long way to save me all this grief, despite their website stating that debit cards are accepted as a form of payment only at non airport locations(I guess the Cornwall branch doesn’t classify as one) and also a member of staff stating that cash and debits cards are accepted in their branch(when I called in to enquiry after reading their payment policy online). Please update your booking process to reflect this little note to save others all the stress. Thank you.

Peter Galna

Quick and friendly.

Matt Kasper

Brittany went out of her way to help streamline my travels when my flight arrived late. She was very accommodating and saved me from having to crash at a hotel for the night.

Marcus Productions

The guys at the front were awsome,Friendly and helpful. And they picked me up droped me off the driver was very friendly guy.

Hamza Tariq

Amazing and friendly customer service!

Paul Hanson

Amazing customer service and front desk staff.

Marxaba Wangarty

Worst customer service and Worst company to rental car they give me have tank and damage vehicle and they still have my deposit they don't even want to send my damage deposit plus they trying to charge me the damage and make it claim to my insurance but I had pictures please inspect before pick up and if there's damage don't pick up

Edwin Anto

Good customer service. Took a car from Dawson creek branch to Vancouver when it was extreme weather conditions and it was really worth while by the car and service they provide, because they had a thorough follow up whether its alright about the road conditions and the commute. Thanks for the care and support. And the price is also reasonable.

Jacob Clark

Yash is an absolute beauty, easy on the eyes too

Md. Mustafizur Rahman

They are absolutely charming in their customer service. I am renting from enterprise over 6 years now and they are so far the best branch to me.

G J Tanis

Wont rent there again... not even 500 kilometers and piles of mechanical damage. Completely imposible

Lacy Sereduk

My friend and I traveled to Newfoundland from the US and made the reservation online. She selected the option for an oversize vehicle as we'll be traveling for 3 weeks on our hiking trip. We called Enterprise from the hotel this morning and they did, in fact, pick us up. Unfortunately, the site she booked through had a very odd definition of oversize because what came was somewhat of a glorified golf cart. We managed to squeeze ourselves and luggage in the vehicle and discussed the issue with the agent on the ride back to the office. He was incredibly pleasant, understanding, and offered local tips about the Corner Brook area. It turned out that the online rental company used misleading terms on their site and we had the choice between the tin can and a normal sized car for a tad more. Another thing the online site didn't mention was that the entirety of our estimated booking plus a 200 dollar deposit was going to be placed as a hold on my friend's credit card. Neither of us had the funds available to do that for the larger car as well as have money for our estimated expenses. The manager, Chris, came to assist us and explained that they couldn't take a card number from me for an account I share with my husband because I didn't have the card on me. He was very friendly and accommodating while we worked to figure out what we were going to do. We asked every question we could think of and Chris found us every answer with a smile no matter how many dates he had to change, drop off locations, et cetera. We settled on The Can but lesson learned- have a separate card for your rental or an available balance to accommodate every aspect of your trip. 10/10 Would rent from this Corner Brook Enterprise again and not just for the great view while we waited. Will definitely book directly next time.

Warren Harapiak

Poor hours need to stay open later around 8pm and open later to fix like 10am open

christine watkins

Great service

Chad Bryden

State of emergency due to the flood and my booking was cancelled. They said no vehicles were available. Just for fun I booked under a fake name for a WAY HIGHER PRICE and all of a sudden there was a car available! Disgusting business practices. Price gouging people who need help the most is gross. Go back to where this is standard practice. This is not legal or moral in Canada. Shame on you. By the way I recorded our phone conversations, took screen shots, and submitted everything to the Alberta government, Sun Media, and Global Media. This is not going to go well for you.

Robert White

Had to rent a car while mine was getting some work done. The staff was incredibly friendly and helpful.

Andrew M

Was very flexible for our requirements! Thank you

Greg Igbodudu

Great customer service and new cars.

Nav Nava

These 5 star are for the manager great always manages to get me in a vehicle bless him always happy to rent from there

Rhonda Lafrance

The service was excellent. It was very busy but associates worked diligently to help everyone as quickly as possible. Also prime location, will use this rental again.

Derek Calderbank

Great if you are renting locally in Fort McMurray, otherwise expect $400-$600 quotes to drive to Edmonton or anywhere else.

Oladipo Adetunji

Good customer service,convenient key drop off after hours and location is ok.

Jackie M

Really great service every time and I often get a free upgrade.

Jeremy Rahn

Friendly staff. They were easy to deal with. They’ll even gone pick you up if you don’t have a ride to this location. FYI, according to their employee, enterprise pays for 3rd party liability so you just need to insure the car you are …

Brad Flinders

I was that guy, 15 mins before closing on Friday I needed a car. They stayed late, brought me a car from the airport, and were super professional and very pleasant. Great service

Rob Meintzer

Good service, great staff.

Onebottle Ofblack

Had rentals from here a couple of times now. Both Britney and Matt were extremely helpful and made things quick and simple even when the location was very busy. 5/5 stars. Definitely recommend to anyone who needs a rental vehicle. Thanks again!

Jesus “Chuss” Lagunas

Had to rent a vehicle from Enterprise after an unfortunate event with a dump trailer. The service was outstanding, vehicles were clean and the manager had some of the best customer service I have experienced in a long time. Keep up the great work. ????????

Chrissy Mariah Hill

Nice cars friendly staff

Aidan Williamson

Ashley was fantastic. Had me picked up at the autopro. Weekly rate was 1/2 of Budget's.

Grizzly Windu

Great customer service

gorman2040

Very friendly staff. They found a larger car for me when they saw I had to put my bike in the trunk.

Don Michael Vickers

Friendly staff, always has me prepared for drives from Fort Frances to Thunder Bay

Original Gamestir

Great place for a rental car. Great service ,and the staff are excellent at what they do .

Mercedes Jayne

This has to be the first time I've had a truly positive experience renting a car. I phone last minute to see if they had anything I could rent for a few hours, and by some stroke of luck they did, overnight even! Not expecting that on a Friday in August! They picked me up, which was really nice. Then since the Atlantic-wide Bell/Telus/banking networks were down, my CC that provides car insurance on rentals kept being declined. My other CC doesn't have car insurance, but due to the extenuating circumstances, they comped me the insurance! Wow!!

Trevor Rivette

I rent cars across the country all year long for work and for a small location, they are easily one of the best. Matt, Brittany and the team are very professional and pleasant to deal with every time I have rented from there, and make every effort to make the rental experience as seemeless and efficient as possible.

Wate Mccomber

Was quoted a decent price, so I reserved and when I went to pick it up, I was given a bill of more than double the quoted price. No thank you...

Mark Anderson

Last car I rented was far superior to the car I was just rented at a higher price. Looks like the current vehicle had been at a construction site prior to my renting it!! Not good. Update to this review. Enterprise was very apologetic and compensated me for their error. Will continue renting from them because of their customer service.

My Africa

One of the worst car rental companies in Fort McMurray. Both the two locations, including the one at the airport are very shady and never honor bookings. On two different occasions, I had a major inconvenience thanks them. First, I booked a vehicle a week in advance to go to Calgary and visit my family. And just the day before I could go and pick up the rental vehicle from them, they called me and told me no vehicle was available. Later that day, I called their office pretending to be a new customer and asked for the same vehicle they earlier told me was unavailable. Funny enough, it was available, but at twice the prize I had originally booked it for online. So in short, I came to learn they canceled my booking so that they can rent it out to another customer at a higher price. Sham of a place. Money loving people own both places, knows no customer service, save your money, go elsewhere.

Heather Bazinet

Always satisfied except this last rental. Glad to return it.

Cody Schafers

The customer service was good, but whatever you do don't get their insurance, go through a broker. The cost of my rental that was quoted on the site was more than double because I went with there in house insurance.

Annie Reginald

SUPER FAST SERVICE WAS PICKED UP AND SUV WAS GASED ZND READY TO GO. . . FORD FLEX SUPPER RIDE... GREAT SOUND SYSTEM AND ANDROIDE READY

George W

Someone had smoked in the Mitsubishi Eclipse I was given and the drivers side windshield washer nozzle didn’t work. Update; the washer started working an hour later.

Bridget Marquis (Buffalo Mom)

Love renting here! We travel from the states to rent here because its cheaper than Buffalo enterprise. Small business in a easy to find building. The same guy has worked there for years and always tells us to "have a nice trip aye" haha. I love it. Great customer service and beautiful vehicles.

Fady Samer

I was helped by Elinton. He was very welcoming and he gave me great deals every time I reached out to him. Cars are disinfected and cleaned properly

Kelly McKelly

The manager busts out all his options here to make his customers happy. I would know, because I've rented here more than 25 times at least. They have a great selection of SUV's and trucks.

Mirna Ruiz - Aguilar

ANDREW so rude and impolite on the phone with me when I inquire about rent a minivan with the best price ... he started to lecture me about the prices of the flight tickets how them go up and down etc etc ... he said -"to make me understand...." can this Enterprice retrain this guy or help him some how.... he is not representing Enterprice in a professional way ... I ask him to let me talk with someone else and he refused... I had to hang up .... I had been a loyal customer ... but .... ewww ... I am thinking now. My name is Mirna Aguilar. Nov 15, 2018 17:20 .... got a call from "manager" very defensive for my opinion about I do not want to talk with "his guy" as he said. He kep rolling the situation basicly justifying his guy to lecture me because he uses the same issues about the flight tickets up and down .... so he told me that he was not going to do business with me because I maintained my opinion about the disrespect and inappropriate comets of "his guy" to me. I was not expecting something different anyways from this manager since the moment he started talking on the phone with me... God bless you son. Lots of negative comments and rates I can see. The few good relates mostly to cheap prices.

Sheldon Mosher

Awesome spot to deal with

Sharon Calahaisen

Friendly staff

Kevin Barbour

They were patient and helpful, well managed.

Andrew

I have rented vehicles at many locations but a few compares to the Enterprise on Mackenzie Boulevard. Great service and great vehicles. I will definitely rent again from Enterprise.

Glenn Criger

They are happy to pick you up half an hour late!

Regina Saulnier

Good service

Aly Robson

Branch Manager Ash is incredibly rude! Very poor customer service right from initial point of interaction. Loved Enterprise for years, usually great service but Avoiding this location moving forward!

Luc Guignard

(Translated) Good service (Original) Bon service

Rose L Ross

Car was just perfect and mileage was good too. Got to see what was ahead and the ability to use 'carPlay' was a great option.

Cindy Wilson

Is not a very good company to deal with when you want to get your deposit refunded they say that they will issue a check .it has been 45 days and still no check the keep give me the excuse it's in the mail I would not recommend this company …

Shivaraj Andelwad

Awesome service.

yadira pilco

Poor costumer service The information they give changes from person to person, I was told I was gonna get a refund for the remaining gas on the car because I didn’t get the gas tank full but when I went to drop it off they said there isn’t a refund and the only thing they can do is give me a discount something I don’t need and, I really don’t like when they don’t give you the proper info from the beginning and all they can say afterwards it’s that they are sorry and they can’t change the past. If I ever rent again it won’t be from enterprise

Duncan Rodway

Ordered a car online and they called and said it was full, until the following Friday. Called Enterprise customer service and they told me there was a car, so I made another booking over the phone. Drop off fee to Vancouver was $95 included in my reservation. When I arrived they said there were no cars. And then followed with, if I were to go to Vancouver the drop off fee would be more than the price on my reservation. Takeaway is that the manager didn't want a car going to Vancouver, so they refused my order. Don't have prices online if you don't want to implement them. Customer service 101. I wish they would have just said that, but they hid it and kept changing their tune. Went from no cars, to you'll need a higher drop off fee for leaving Cranbrook.

C DUB

You can adopt a car here.

jeff lauffman

Awful service. Took 3 days to get us a car. Had to replace the windshield when we took the car back because of a chip in the glass. Avoid at all costs.

Ayo Abdul

Always over and above in rendering customer service.

Shewchuk

Horrible service. I booked days in advance and made plans/took days off for the trip. They waiting till 15 minutes before my rental to tell me they couldn't rent me anything. Very disappointed

dcscabc Gmail

Rented a car for the weekend and after I arrived at calgary I opened the trunk and discovered a chemistry beaker in it. God knows what that was used for. This company doesn't even check there cars. Was told one rate for the weekend then was charged more.

Bruce Haas

Great customer service

Susan Amero

Manager at Digby, Nova Scotia, was friendly, extremely helpful and a pleasure to work with.

Jessie Tanis

Sometimes very helpful but went there today with my roommate to get a car because of the flood and after 2 hours of run around left with nothing wouldn't help him at all

Susan Snape

Don't pick you up if you live out of town. Not a big selection of cars. Staff was pleasant and efficient though.

jay sheth

Amazing customer service from the branch manager(ash) last minute booking me and my friend went in an emergency work schedule for us that poor guy was working by himself. I was amused to see how eager he was to help us asked us to wait for few minutes so he can clean a car for us and get us. Really amazed with the customer service he(Ash) provided. Ill definitely rent from him again and recommend people to do so.

Alex Mayer

This guy is a complete idiot. I would highly recommend waiting for budget.

Jack Fava

Good Service, good staff. We moved to Fort Erie from Toronto, had problems in Toronto, but here on Garrison very accommodating, never an issue. After almost giving up Enterprise, happy again. Yes would recommend.

Shirley-Mae Moffatt

Wonderful experience very relaxing easy transaction and the gentleman helping us was wonderful

Carolyne Ticky

Outstanding Service. Staff did everything possible to make sure I had just the right vehicle for my trip. Wouldn’t go anywhere else!

Wendy Thorpe

My experience was great. I got the type of vehicle I requested. The service was very friendly. The price didn't matter to me my insurance was paying. I only needed the vehicle for a couple of days it was new and clean couldn't ask for better. Thanks Enterprise.

Anna Marie Kitane

We booked an SUV 2 months early so that we will get the car but when we tried to confirm 2 days before the date they say that it is not available and there's nothing they can do about it. But we got a text notification on the same day to do it early for less hustle on paperwork but when we went to there to get the car its not available, the employee gave us the manager card and said you can call the manager yourself for complains and talk to the manager, so we said why don't you call the manager and ask what ca can do for us, then he said he can't do it because the manager is on vacation. So what's the point then??? the reason why customer try to book early so that it can be reserve early and knowing there is a reservation for the said date the customer will get the vehicle he booked for, RIGHT???

celya dacosta

Friendly service, really helped me out when i needed a last-minute rental and they only had limited selection. The pick up and drop off service is very handy as well

b g

Horrible experience at corner brook location, booked a car to take to a work meeting in deer lake because I had a issue with my car, made sure to check payment policies as I only had Visa debit, debit or cash available..when I showed up they said they could not accept my card even tho I specifically checked to make sure before booking that I had a correct payment method, so then I offered cash told them they could hold a 1000 instead of 200 if my Visa debit was no good..that also was unacceptable..long story short they cost me a days wage and a contract....will only use turo when traveling from now on as they didnt try and help me the littlest bit

Mike Wheeler

Great staff

C M

Excellent, friendly service. Went above and beyond to help me in a rush to catch a flight. Thank you very much! Cannot recommend enough, much better than the National franchise in Dawson.

Anders Cedergren

The very helpful staff was serviceminded far beyond my expectations. Easy pick up and drop off.

Stephanie G.

This location got me a car when not one rental company at the airport had any when I landed and just wanted to get to my hotel. They got me in a car when they didn't have any available, and I am beyond thankful for them doing that for me, they deserve all the good reviews, and the car I got is pretty good. Thanks again

Dario Castor

Amazing staff.. I highly recommended this place.. .

Sheila Papoulidis

Raj was so awesome, friendly and helpful! Helped us get the perfect size vehicle for what we needed. 5+++ stars ????

KW Worx

Excellent service provided by the staff. I wasn't able to drop off the car before their usual pick up/drop off driver's last round for the day but the assistant manager was kind enough to drop me off close by my home.

Shawn Loader

Was supposed to have a rental for 8 am was not ready until close that day for pickup which was useless and wasted my day off. Would never due business again

Patrick Gareau

Excellent and friendly service! A shout out to Yash for reaching out and helping me to resolve an issue that arose. Really appreciate it!

Ryan Lalonde

Great Service and always friendly. Sometimes the size of their store can hurt them with availability but other then that great experience.

Ryan Chichak

Had a confirmed rental cancelled less than 24hrs before pick-up because there were no cars available. Location was unable to process the cancellation and was charged anyhow. Only realized I was charged after receiving my statement. Was told I was supposed to have cancelled after they informed me car was unavailable. Company needs to learn about meeting commitments to customers.

Florence Courtney

On Sun, July 10,16 I had a moose vehicle accident at 11 pm and it was a very bad experience. On Monday I was to return home after taking care of what I needed to so I went to the Enterprise office where I was informed that there was nothing available at that time and they were trying their best to have a vehicle for me. But possibly the earliest was a week into August. I left and went to Mel's Auto body where the events of the past 12-18 hours took its toll and I was just wanted to get home. Betty at Mel's asked me hold on for a few minutes where she proceeded to make a call and quickly returned to informed me that Ashley was coming to pick me up, they had a truck for me. I was ever so grateful as they all went above and beyond for me, their customer. Chris stated that I needed to be taken care of today and that's exactly what they did. I have since returned the rental and I see that their dilemma is still the same, they do not have access to the amount of vehicles that is in their demand. But none the less they are excellent at their jobs and I thank them for their wonderful service. Remember these people are there on the 'front lines' but certain things are out of their control. Have a safe and happy summer, Ashley, Chris, Betty, Shawn & Mel.

Damian Mellsen

So a made a very stressful morning easy to deal with. She took care of me with options, a smile and professionalism. As a manager myself, if I had an employee like that, she would get a residency immediately. Amazing cusmtomer service.

patrick leal

Run far away. Even if you have a reservation it doesn’t mean that you will have a car. They accept reservation even if they don’t have any car to give. And you arrive and you’re blocked. All three companies there, Budget, Enterprise and National. All bad.

nick haitch

I have tried to rent there a few times now. Every single time I've had problems. The most recent attempt had to be cancelled right after my reservation as the truck I rented wasn't actually available. The previous time they sent my family out in winter conditions with bald tires, putting my children at risk. And the time prior to that I reserved a vehicle in advance for a trip out of town, and got dropped off after work only to find out my vehicle again wasn't available. I spent 2 hrs waiting on a Friday evening, until after they closed to get a vehicle and was very late making it to Edmonton that night. I give up. DO. NOT RENT HERE.

Adam Wigdor

Best staff and rental place in town!

Carla Power

Absolutely amazing service! No complaints and I am a very satisfied customer!

Bobby negi

Good CX agents ..

Victor Allsaint

Not to bad and you

MJ L

Very accommodating. I didn't like my first rental and the exchanged it right away!

Morgan Chisholm

Ignorant woman working the front desk, she was rude, no help and wasnt wearing a mask while driving in the truck with me

Laurie Buell

I am still waiting for my money that my insurance gave to them in June 1st of 2016 when we return back to Fort McMurray after the fire and still no money pretty pissed off

Ken Monro

Wasn't there

Bruce O'dor

I've been renting from enterprise for years and years.. love there service.. just don't like the up and down rates and that there limited to cars at times and certain hours of operations on weekends.

Marc-Andre Michon

The staff at Enterprise in Fort Frances are great. Nathan treats everybody like a friend, and never hesitates to go the extra mile to provide an excellent experience. Thank you!

K Shoeman

I moved to Cornwall two years ago, rented from Enterprise there several times and the service has been outstanding each and every time. Actually deserve a six star rating to reflect their over and above expectations service.

Tom Stewart

Great rates, service, choice of vehicle

Christine Pratt

My son rented a vehicle at this Enterprise location- he requested a 4-wheel drive vehicle because of winter conditions but was refused and given an unsafe Kia Soul without snow tires. The car went 100km with the traction control light frozen on and was almost blown off the road. The brakes locked when he tried to drive around the round about into the rental location to bring the car back and the right front wheel slide into the curb and bent the rim. He received a damage report for $3985.00 that included replacement of the wheel, the tire, knuckle, strut, tyrod, alignment, towing. strorage and labour. IF YOU ARE A YOUNG MAN DO NOT RENT FROM ENTERPRISE IF YOU VALUE YOUR LIFE - BECAUSE THEY DO NOT!!!!! We will dispute these charges since knuckle, strut and tyrod damage can't be explained by a lateral slide into the curb. STAY AWAY FROM ENTERPRISE!!!!

Pat H Polak

Cheapest rental in the mac

jer bear

More buck then for your bang

Shannon Schwab

Excellent, professional service..my 80 year old mom had to rent a car last minute and the young man was so patient and professional. The car was clean and in beautiful condition. Thank you!!

DH257 Abba

No drama, efficient service and friendly staff.

Steven Armstrong

Friendly staff. Good service

Azhar Cajee

No cars to rent, locals say they never have cars.

Parvez Fattah

Great place to rent your car. Attendants friendly and helpful. Useful to have pick up and drop off service. Good prices and conditions of rental cars. So far pleased with the service. Have not been charged bogus extras yet. Have rented from this place multiple time.

Peter Hemsworth

Thank you, good service and good vehicles.

Barkai Cheguey

Bad bad experience dont rent from that location

Andrew D

I must admit...This location is extremely helpful and have very nice staff on hand. I once had an issue with this location but it was quickly resolved when they realized how unhappy I was with the predicament.

Almir Zukanovic

The price is great, the people are very helpful. Overall had an awesome experience. Will definitely be my go to for rentals from now on!

J K

Really short selection....Had to drive a tiny car due to availability....I could've gone into a bigger car from Niagara location but oh well...

yisroel cohen

Jeff was truly a HERO. He knows what I'm talking about, ask him to tell you next time you rent from enterprise in Fort Erie.

Dakota Williams

Top notch staff, very helpful and courteous. Would definitely recommend to anybody as a first stop for looking for a rental. Manager is incredibly down to earth and all round decent people.

Nick Theriault

Staff were slammed with customers on a Friday evening and still offered exceptional service. Even offered a significant last-minute upgrade without being a regular customer. I spend a lot of time in Cornwall and will be renting with Enterprise for the rest of my time in Cornwall.

Ken Urquhart

Desk staff are nice, the 2 kids they got cleaning the vehicles are useless. They NEVER have any vehicles which is odd for a rental company. And when they do have a vehicle they need repairs.

Willy Liebherr

Expensive but nice!

Teresa Kalia

Great place to rent a car. Everyone is very friendly and helpful. Cars are great and it is helpful to know I can be dropped off if needed. Thank you! We will be back.

Cijo Joseph

They got two employees working hard but , The guy came to deliver car tried to confuse me about transferring the insurance .He believed that the ICBC insurance may or may not transfer to the rental because it's a rental car. They were in business since 1957 for God sake .Its funny the way they were trying to up sell .Try to be more convincing next time I guess. I got my car reserved by ICBC for God sake .I am sure this was not the first time they tried to pull it off .Not a proper way to make money .Run away somehow .

June Mootoo

Excellent, the staff were very helpful

Wendy Fraser

Happy customer

Abdul Haji

Very poor customer service from the black girl in the front desk an arrogant manager named Ash with no regard to the business I brought to them. I will never rent from this branch ever again and I advise others to avoid them. Very dishonest people as they rented me a mechanically unfit vehicle that put the lives of my wife, 2 kids and myself in danger. Then gave me a replacement vehicle that had a damage of which they claimed I damaged.internal investigations showed they already had that vehicle damaged and had to waive and apologize to me after putting me under unnecessary distress. They don’t sanitize their vehicles and don’t fill up the fuel. They will say just bring as it is and then charge you for fuel.

Bruce Lessard

I found excellent customer service lead by Zach Vibe at this Cornwall location he is always very welcoming and will go out of his way to solve any concerns you may have Zach has helped me on several occasions always great customer service

Adham Ibrahim

Overall positive experience. I've rented few times over the years, including through insurance recently. Absolutely no issue, everything as discussed. Look forward to renting again.

Ibrahim

I booked a pickup truck 3 days in advanced and when I arrived to pick it up I was told there is no truck available and they offered me an SUV instead. Super disappointing and terrible customer service and receptionist. Avoid as much as possible if you have an important trip to do.

JASON A

Just the worst. Ended up leaving in frustration and going two blocks down and using another rental agency. They're getting a great review while these guys are getting one star. If you feel like getting put over the proverbial "barrel", this is the place to go.

Aaryan

Compate to other rentals in fort mcmurray/the best service-the staff put extra effort and you notice roghtvthere at first experience.

Fredrick Ellingson

Asked for a pickup or car drop-off and they refused. When told the other location drops the car to us, the lady suggested we call them instead. Otherwise, the transaction went well.

Gerhard Horn

Top Service

Hisham Che

I went to their website and it specifically stated a Toyota Rav. Once I got there they gave me a Kia Soul. Their reason is that it is available only in Quebec. I wanted an awd because I live in the country and I need to drive in snow. It's a trick on customers and if I knew I would have rented from another company.

Coedy Sidoruk

Dealt with a gentleman there that was very helpful.

Christian Montpetit

Great customer service and good package deals

Not important

I always love enterprise Fort McMurray