Reviews of City Chrysler Dodge Jeep Ram (Car Concessionaire)

Peter Parsons

Had my jeep in for an appointment the other day... every employee greated me with a smile and asked how my day was. Great atmosphere.

Rod Peddle

It's OK. Service is very slow.

Jean Marie Fecteau

(Translated) Super good service when I had a problem with my JEEP Grand Cherokee suspension. Helping person (Original) Super de Bon service lorsque j'ai eu un problème avec ma suspension de JEEP Grand Cherokee. Personne aidant

Josh Gerard

Pretty bad referring friends to go get a vehicle with you guys and your finance lady wouldn't even run there application. Because she was busy and she didn't have a job. Pretty sad if you tell me that she wouldn't even run her credit to see if she will get approved. Won't be sending anyone your way anytime soon. Unless you gets rid of your financial person and gets someone who wants to do their job.

Robert

Bad service

Chris Pilgrim (FlyerCAN)

Goes beyond the line of duty with my warranty repairs

joaniebarry

Brought my truck in 3 weeks prior to the appt. with word they'd get it in sooner if they can. The appt date came and passed and the truck didn't get looked at until 2 weeks later. Due to the tardiness of this they offered 8 free labour hours - great! When I got the $2000 bill (just for a diagnostic reading and top up transmission fluid) they said they never offered such a deal of 8 free garage hours and would not give it. The part to fix the truck (wiring harness) was quoted as $1200 so I bought a new, genuine dodge, wiring harness from Alberta and got it shipped down for $250. I got a call later (same day as part was dropped off - finally on time for once) saying when they tried to tow the truck in their garage they ripped the steering box out of it. They said they have the part there and can install it tomorrow as long as we pay for the labour and part! Really? Really! I argued with them saying it's not my fault: they broke it, they fix it! But because the truck is lifted with big tires which obviously they knew, it's been there for 3 months now, it was my fault that it broke. This was all straight from the manager. When I asked for the managers boss her got angry saying "I'm tying to help you out here, you go above me and I will get nasty, no help" and never did give me the number. That is the info as of now. The new part isn't on yet, the part they broke isn't on and God only knows what tomorrow's debacle with this horrible place is going to be. Worst place I have ever encountered. Save yourselves the trouble and go to a different garage, if it has to be dodge, spend the extra money and travel to a different dodge dealership. I've heard nothing but bad things on this place and now I know it's even worse that I ever thought. Might even have to sell the truck just to pay the outrageous shop fees! So rotted. If I could give this review a rate lower that one star I would!

george brake

Great service

naila debbache

Very poor service, from the receptionist to the manager. Might as well take a mechanics course and repair your car yourself, will probably take less long. Keep up the good work...

Gerald Duhart

Nice cars ...and good service

Jeffrey Slade (Jeff)

Went to dealer to get platinum shield protection module checked as light was not on. service manager advised me that he would have to get this approved from platinum shield protection before he could replace this even though he had lots of modules on site. I live 500 kms from dealer and was told when I purchased vehicle there was a local garage in my community that does warranty work for the dealer. This is a very minor repair which involves plugging the module in and mounting on a piece of Velcro. Suggested to service manager to send part out and get the local garage to install but he would not consider it. I would also like to add that the wiring was dealer installed and checked on two occasions as this is the second time this has failed. Will be going elsewhere for next purchase. Anyone who lives out of town and purchases here wouldn't recommend buying the platinum shield module. Save your money and get the vehicle rust checked or krowned. Unless you like travelling back and forth to Corner Brook to get them replaced.

judy penney

Not happy been waiting on winter rims sense buying my vehicle back in Oct of 2020 a little over a year..still a run around hope to get them on my tires today .Which now I well have to take and have them put on my Jeep some where else.another happy one bit.

Keith Bennett

Service appointment, 2 hours waiting because they have no courtesy vehicle or driver. They are down three technicians. Drove from stephenville to corner brook. What a waste of time. Just pickup a phone and call customers to let them know

Tito Khalil

Great service

matt young

Had a really good experiance there really good people

Ron Mexicoh

They send you unsolicited junk mail after you give them your address to fix your car. Sorry, but I gave you my address for billing purposes, not for your junk mail.

D

Great service dept. They squeezed me in without an appointment. Had a problem with my truck and was heading to Ontario that evening. They fit me in. Thank you...

Shane Temple

Salesman O'Brian was great , financing department........... No comment. I didn't ask for credit counseling I asked to be treated like a customer. Financing department should keep it platonic and "bussiness as usual " not tell story's about your divorce!

Clarke Turpin

Phil the manager is a crook. Broken promises, left me with the bill for the rental even though they were suppose to pay. Dont believe a word from any sales or management here.

ivan alexander

good service

Tom P

How long is too long to wait for service? I have waited since July 9 to have my new 2014 Ram 2500 Laramie Ltd Truck put in garage to be repaired. Today is August 5. WE were driving along the highway when the rear tires locked up solid. Causing a very dangerous situation, the truck had to be towed out of the middle of the highway. Up until today the vehicle problem has not been diagnosed. All Chrysler Canada has to offer is an apology (All the Lady keeps saying is sorry your vehicle is broken down) Very disappointed and Dissatisfied with the whole situation. Today is August 11, 2015 Still nothing done with our truck. Still not diagnose. What ever you do do not buy a dodge and expect to get service.

K Bennett

(Translated) Nice people (Original) Nice folk

Trevor Janes

Great atmosphere.. friendly service

Justin Osmond

Service counter wasn't the best. Probably just the one person I was dealing with.

Lorna Pike

Horrible horrible service. Treated so badly. 8 hrs to fix a side door on my van. It was supposed to be in at 8 in the morning I was told it would be a 5 hour job.I left the went back at 1 still not done. Then waited in the building for the rest of the time. Then at 5:00 pm it's fixed???!!! I was getting this paid for by the company I bought the van off who close at 5:00 pm. They said if they couldn't get payment I wasn't getting back my vehicle. But my question is what took so long. And why did they not tell me it was going to take so long I could have arranged for a rental or something but they waited last minute. They care nothing for their customers. They even looked down on me because of the fact that my vehicle was after market and my warranty they said I'd have lots of trouble with. And as I was waiting in the waiting room over heard reception on the phone telling someone they had to come back Monday after waiting the really along time but before a guy that was there said tell them something and the receptionist told them something and she said how do you like that bluff. If that's the way they treat their customers I want no part of it. Unreal and unprofessional.

blakethecat987

Number one around