Here we offer you the information of people like you who bought the services of O'Connor Dodge Chrysler Jeep Ram (Car Concessionaire) in Chilliwack (Canada).
To this day the firm gets a score of 4.3 over 5 and that rating has been based on 127 reviews.
You may have noticed that it reaches an opinions average is positive, and it is founded on a large number of feddbacks, so we may conclude that the assessment is very reliable. If many people have bothered to rate when they've done well, is that it works.
As you know, we do not usually stop to give opinions when these are positive and we usually do it only if we've had a problem or issue...
This Car Concessionaire is included in the category of Car dealer.
The service center staff are in personal, and make you feel like you are an inconvenience. They did good work on my truck, just made me feel like an ass when asking questions. I would recommend somewhere else if you have any questions. If you know exactly what you want then I am sure they would be great.
I knew what kind of vehicle i wanted. First place i went was O'connors and they found and brought in the exact vehicle i was looking for. Bill Reid even drove out on a Saturday to Vernon to drive down my New Vehicle to meet my deadline. Bill Reid, Scott Rob & Satvir were fantastic to work with and i must say it was a great experience. I have purchased many vehicles from all sorts of different dealerships and i would say i would rate O'connors as the best experience. All staff involved were excellent and very friendly and professional.
Had a terrific experience at O’Conner Chrysler! We are so happy with our recent purchase of a Dodge Ram 1500 and would recommend this dealership to anyone. Bill took such great care in explaining all of the features of our vehicle and the other team members were so helpful throughout the whole process. Bill made us feel right at home and we know we got a price that can’t be beat and customer service we won’t soon forget. Thank you Bill for making yourself available for all of our many questions! We really appreciate everything and look forward to doing business with you again! Thank you to everyone!
Had great service from start to finish from Kevan! He was very knowledgeable and made the purchase of our 2021 dodge ram classic an easy process! Would highly recommend him for all your needs!
Highly recommend buying here .....amazing staff
Not happy with my experience; I recommend people go elsewhere I will be from now on.
Great friendly people and fast service.
As always the O’Conner group have done an exceptional job in getting us into our new 2020 Jeep Wrangler Diesel. Our over all experience rates a 5 plus. Bill bent over backwards to insure our happiness. Over the years and many vehicles, from top to bottom the staff have been the best.
Went in to the dealership because I am thinking of upgrading my older jeep into a newer Jeep. As I was walking the lot a sales agent came by and I was going to shoo him away as I don’t like high pressure salesman but Steven at O Connor made my experience better than I could have imagined. I learned so much and he wasn’t pushy super great help will definitely be dealing with Steven in the future ????????
Bill and the team were patient, made sure we were taken care of, and addressed any issues, questions and concerns we had as quickly as possible. Their prompt, kind and caring service got a sale out of us and we'll continue to give them our business for those reasons.
Showed up with the red one, left with the yellow one. Couldnt be happier to give someone my money. Service was great and friendly. 10/10
We bought our truck with Jacob Davies and he went above and beyond to make us happy and taken care of!
My experience here buying a vehicle was quick without feeling rushed, friendly and thorough and i would recommend buying from O'Conners
Did not go into buy a truck, but came out with a new lovely Ram Bighorn Built to serve Truck. A big shout out to our great Sales Representative Kevan MacRae. Kevan listened to our needs and wants, and took us to this truck, it ticked most of the boxes. He was not pushy and did not rush us in anyway, took his time to go over everything and all with a smile of the eyes, as covid protocol taken very seriously, and we felt comfortable and safe. Good Job Kevan!!!
We are beyond pleased with our experience at O’connor! We were recently pressured into buying a vehicle we truly didn’t want and knew it was a mistake since purchase. We ended up at O’Connor looking for our dream vehicle, a Jeep Wrangler Unlimited. Kevan MacRae assist us and he was very friendly and knowledgable. He listening to our wants and needs and found our dream Jeep, first kick at the can. It’s like he has a sixth sense! Kevan MacRae the “Jeep Whisperer”. The Jeep was everything we wanted and more! Kevan and team were very accommodating and even stayed passed closing to ensure we understood everything that was happening with no surprises. We never felt rushed or pressured. Kevin and the O’Connor team went above and beyond our expectations and we really couldn’t be happier. We will be buying our next vehicle from Kevan and the team at O’Connor!
Went to get a new key and the guy they normally go to to cut keys was un available. They gave me the key to get it cut where I wanted which was a bit of a pain, but they gave me a good deal on the programing which made the super expensive key a bit more tolerable. They were also okay when I showed up a bit late for my appointment.
Wonderful experience at O’Connor Chrysler in Chilliwack! Kevin Barnaby, was outstanding and we would recommend this dealership to anyone who is wishing for great service and a great price! Walking out with the such a fun Jeep!
Bought a used truck from Clayton. He was easy to deal with and gave me a good price on the truck and my trade-in. The tonneau cover was damaged and he stepped up and gave me enough money back to buy a new one! I upgraded to a canopy but I really appreciated the cash back on the tonneau.
Best in town !!! Got my Jeep from here !!! Highly recommended and BILL is the guy who will get you awesome deal !!!
Don was great to deal with. He was eager to get me into the vehicle I want and need at a fair price.
You have lost a repeat customer for life over a $1000 deposit.
Staff was wonderful, and patient. Made sure to get me into a vehicle I was actually looking for. Highly recommend
I have phoned these guys asking questions regarding my jeep and have kept them in the phone for quite a period of time (Nick) being one. Instead of trying to get me off the phone, he would ask questions and ask other guys about my problem and give great advice to help my problems. Great, helpful service. Really appreciate you guys. Regards Greg Volk
Great experience today when purchasing a new Jeep Wrangler from Don Anderson. Very relaxed and easy going salesman. Gave us all the time and space we needed. Highly recommend.
Not entirely happy with the options review. I specifically stated that I did not wish to pull a credit check twice - once on the phone ahead of the review, and once during the review at the dealership. Somehow I got duped into doing it, and felt quite exposed, somewhat violated as far as my credit score and personal information goes. I did not like the process. And it only confirmed my decision which I had already mentioned before the review, that I had changed my feelings on buying a new vehicle, (after about a month and a half of phone tag and communications) and would rather pay off the loan and buy with cash next time. I had to get a recall done on my CUV, so I used that time to meet with Brad the sales rep. I also felt condescended towards, that I was asked if I had a husband who could co-sign, and it was presumed I must have had a co-signer the first time to get a car loan on my own for the vehicle I now currently drive — which I didn’t. I would not buy a vehicle from Brad the car salesman because of this. Also, the test drive we went on hardly showed what the vehicle could do and was too short. Of course I was working when I bought my first vehicle, but have fair credit now, and that was labelled sub-prime. It would be considered prime credit possibly elsewhere, what score I did have, (629 Equifax) and irrelevant to some dealerships in terms of securing a loan. However, being a full time student right now is not qualified as being employed, so it was a waste of time for me to be there. I also had to argue with him and prove I knew how much my loan was left owing. I was very close to what it was owing, more or less, and felt he could have done a simple mock estimate as to what my payments could have been monthly to sastify my need and curiosity as a customer without pulling the credit report to find out that information, which was actually quite misleading and unnecessary. I also disliked the experience and follow-up with the service department. I never received the quote I was asking for, and have waited for over a week to hear back from the dealership on the service estimate. In fact, I contacted three Chrysler dealerships with regards to wanting a service estimate, and received the same lack of feedback lacking or non-existent from all three. The price for the parts and labour was also very high for what is needed (almost $870) to replace a uconnect module set with labour) and no recall offered on it. The car is only 5 years old, a Dodge Journey bought at the Langley Chrysler. All things considered, it has made me want to re-evaluate my business with this complaint and look elsewhere — maybe use them for buying parts perhaps, but not if I could get the same parts and service cheaper and better elsewhere. I will look here as a last resort I think. They charged me $58 bucks to tell me what I already know — my Uconnect is not working. An offer to reimburse the diagnostic testing if I returned for the labour to buy the new part and fix it would have been an incentive to create a new customer, but no offer for me was given, unfortunately.
I can honestly say that our car buying experience at O’Connor’s was pleasant relaxed and extraordinary. The one thing I can’t abide,is being badgered and pressured by sales staff, no matter if it’s a car dealer or majors box store. “Just let me look about, ask my questions an decide if at all, at my own pace”, and Kevan the good chap he was ticked every box, from the moment I strolled in to the lot, Kevan was attentive, extremely knowledgeable respectful and polite. An easy going kind of guy you could share a story and beer with. Once I had decided on a particular car and agreed a price, I was introduced to Richard who took care of the financing, again another great guy, Richard, infamous for his loud shirt and single use pens got me setup in minutes with a $50k loan solely on the strength of my credit Score, the whole process was super easy the only things I had to provide was a physical drivers licence a void check and to answer a couple of financial questions. Richard set me up with a decent interest rate over a workable period and an affordable extended warranty, again no pressure or hard sell just a range of options, that I might or might not find appealing. So within no time at all the car was viewed and chosen, washed and detailed the financing done and finished, they even had an insurance agent Kayla from Hub international on-site to setup and arrange the policy, again proficient, polite and pleasure to deal with. Although the most impressive thing of all, was when Kevan took the time to go and sit with the wife in her new car and helped her to set everything up, explained what and how all the buttons and functions worked and even made sure to help her connect her phone. The sale was made his job was done, he could of just walked away, yet he took the time to make her comfortable and happy. More than anything this act of kindness to my woman alone will ensure my loyalty. Thank you brother and God bless. I don’t do reviews! So that fact I’ve done this one, is a testament to our exceptional experience at O’Connors.
Ebony was really great to work with! She made the time there fun and convenient with my baby in tow. She was understanding of my time, wishlist and budget and helped us choose the perfect vehicle that ticked every box! We never felt pressured to buy or add on anything we weren't looking for but walked away with more than we expected AND came in under budget. We are really happy to have switched to O'Connor.
UPDATE: The Jeep Patriot was sold by the time I read the owner's reply. As a result, I just bought an $85,000.00 plus taxes 2021 Jeep Gladiator Rubicon Diesel at a Langley dealership. Update: My offer was just turned down on a used vehicle. They want full price!???? The real con is the "No document or finance fees" when they get you to pay more for the vehicle to make up for it.???? Little wonder why I have never bought a vehicle from this dealership and never will. That is about 10 vehicles that I have bought elsewhere since 2003. I will buy the same vehicle with half the mileage for almost the same price as their listed price. This vehicle had previous damage as well. The sales team is useless!!! So, you guys don't wash or vacuum cars out anymore, and now you are using Covid-19 as an excuse to save even more money by not bringing back the courtesy shuttle service! Pathetic greed.
Great personal service
In the process of purchasing a new to me vehicle from O'Connor Chrysler and the salesman, Cody and the financing department have been so helpful and have gone above and beyond to help get me into my new vehicle! Definitely recommend them to any and all who are looking for a new vehicle and give them 5 stars and two thumbs up!!!
Smaller and quiet dealership
I was not impressed I wouldn't purchase a vehicle here because once the deal is made the customer service no longer exists!!!
Great service and they care
Bill at O'Connor is really good at listening to what you want and doing all he can to get you the vehicle you need. Extremely attentive and professional. This is our "go to" dealership and sales man. Always a pleasant experience. We're loving our Dodge 2500 !
Kevan was great in helping us with our Dodge Dart purchase. Service went above and beyond , especially when he gave our son popcorn for waiting patiently and charged his IPOD. Thank you Kevan for everything. I highly recommend O'Connor!!
Stellar experience from Tom Fabian with Sales @ O'Connor Chrysler. Tom was very professional and displayed a pleasant amount of knowledge with their used and new inventory. Definitely recommend a trip to this dealership if your looking to buy new or used! Thanks for your help Tom!
Bought a great Chevy Duramax from Bill Reid and received excellent service. He went beyond the call of duty by removing the mud flaps of my tradein himself to put on my new truck. JJ in the business office was also a pleasure to deal with.
Good place for oil changes. I had a mistake done on my routine maintenance and they made it right. No hassle at all. Great staff in the service department. Couldn’t be more pleased.
After dealing with lower mainland dealers I was recommended to take the drive to O'Connor and I am glad I did Kevan was fantastic to deal with very knowledgeable and answered every question. Everyone I had contact with was great. I will definitely recommend them and buy from them again.
Went in to look for a truck that would give me the towing capacity I need. Bill Reid helped me choose the right vehicle for the job, without making me feel pushed at any time. Very knowledgeable, great advise, great trade-in deal for my old truck. Between my wife and I, this is our 6th vehicle purchased at O'Connor, and it is always a great experience that makes us feel like valued (and returning) customers. Thank you!
Did my homework and knew what kind of truck we wanted, tried other places close to home, but no go. Found O'connors had the exact Ram 1500 Classic Express 4x4 Quad 3.6L. Put in an inquiry and shortly after was contacted by sales person Clayton. Went out that night to have a look and drop off info for financing. Got a call early next morning that everything was approved and to come out and take delivery when convenient. Went out that night and they had the truck washed, cleaned and all paperwork ready, including Insurance. All staff involved were excellent and very friendly and professional. All financing ( Richard and Liz ) and Insurance ( Kayla ) info was clearly explained and nothing hidden. Honestly the best vehicle buying experience we have ever had, no frills, no games and no pressure and only took a few hours in total. A HUGE thanks to you all for having to stay a little late past closing time, it is greatly appreciated!!!!! PS: ( Covid-19 precaution rules always observed too ).
Always excellent service
Bought my first brand new truck, a Ram 1500 Sport, easy no stress transaction Deana Wilkins was amazing! Thanks so much!!!
Was in the process of starting to look for a new car. Then got a pretty rude text from an employee there that it was a good thing that he/she didnt wait around for me all night after I informed he/she that i might not make it out because of appointments and such. They lost me and my family as customers there. Abbotsford Dodge is the better choice. Make the commute there instead. Terrible customer service skills
Kevan was very helpful, he provided solid knowledge and good advice in helping me choose a model that fits my needs. He also went way above and beyond and stayed late to help me finalize my purchase, which was really amazing and much appreciated. Love that it’s a family-owned dealership :)
Excellent staff, very helpful and they know their stuff. Store and lot set up nicely, easy to navigate.
The Team at O Connor’s treated us with care and respect, we’re thankful to you all, Kevan, Carson, Lynn, Elizabeth. I have no problems with referring you to anyone looking to buy a new vehicle. Thanks again, we are very happy with our purchase. Rob and Melanie
Kevan McCrea was a great help in getting me my new truck on a trade in. He was able to provide information to me quickly, and I was treated great at the dealership. Got my truck for a great price and I left very happy with my new purchase.
A beautiful and well kept dealership that really cares about their customers! All of the staff was extremely helpful and friendly (especially Bill!). They answered all of our questions and made us feel welcomed. Would definitely recommend this dealership to anyone looking for a new or used jeep.
A great place (O'Conner in Chilliwack) to buy your next vehicle. No pressure and all staff are knowledgeable & friendly. I got to take my vehicle home to try out for one day. Clayton Fisher handled the sale. It was smooth & easy. Thanks Clayton! Luv my Dodge Caravan.
I was in the market for a new truck, I had been looking for a good while, when I found O'Connor. Which led me to a lovely sales woman named Ebony North. She took the time to send me any information I needed with alot of extra detail. Scott the sales manager was willing to go out of his way to provide a better then ask for service. When I came to view the truck I was beyond extremely impressed with the accuracy of the vehicle. The service from O'Connor is in my opinion top notch and amazing. Would highly recommend them to everyone.
We came here looking at some options as our lease was coming due soon, and right when we walked in we were greeted with warm smiles. Bill came out off his office, introduced himself and went right into how he could help us. From showing us a few vehicles based on what we were looking for within our budget to choosing the right one to test drive to get a good feel, he was very knowledgeable. He also mentioned items we wouldn't be familiar with down the road that could happen without the proper care and what to expect which I felt was very honest and that's what gained our trust. Bill was there with full service to help with any of our questions. After our test drive, we told him we wanted to see what our options were, once we had decided on what we wanted to do, we were working with Richard who also was quite helpful! Great team and experience and would definitely recommend walking into this dealership and asking for Bill Reid!
Kevan at O"Connor Chrysler was great to deal with and he really knows his trucks! He even stayed late to ensure our deal got done. Would gladly recommend to family and friends
A few weeks ago, on a whim, I decided to stop by to discuss a possible “new car” purchase. While I had no intention of purchasing and was really more interested in the process, Bill Reid took the time to discuss what type of vehicle would fit my family and our lifestyle. Bill then took me out in the lot to show me some potential options. Once we found something that fit “the bill” (no pun intended) Bill and I sat down in the showroom and “crunched some numbers” and chatted some more. While I did not leave with a new automobile that day, I had all my questions answered and a very good sense of what makes Bill Reid so great at his job. Bill always puts “people first” before “the sell” and he’s a true professional through & through. I would not hesitate to recommend Bill Reid to any of my friends or family when It comes to purchasing a new vehicle. Thanks for everything you do Bill!
Went to check out an Alfa Romeo 4C coupe in the showroom, they didn't hesitate on letting me sit inside/move around taking photos for my photography pages, kind people so to anyone there just looking for some cars I recommend this place.
They are great!!
We have purchased our new Dodge at this excellent O'Connor Dodge dealership! Brad Smith greeted us with a big smile & "virtual Hand Shake"! All the staff, including manager Scott Robb, were there for us ensuring we were able to buy the exact vehicle we wanted! All health protocols were in place at this time of CoVid so we felt very safe throughout! Great experience and we thank you Brad along with all of your colleague's!
Very happy with our overall experience. Koodos to the sales staff, finance and service departments. Extremely happy with our trade in and purchase!
Service department did a great job getting my 08 diesel ram 3500 back on the road again. Amazing honesty and integrity when the first repair didn't work and I wasn't billed for it. They could have easily billed me and I would have never know it wasn't part of the fix. Yes a dealership is a bit more but well worth it when they are this honest and I know the right repair was done. GREAT JOB O'CONNOR CHRYSLER!!!! I continue to be a very happy satisfied customer. THANK YOU!!!
my family has bought 3 vehicles now from dodge now, we just keep going back. it is nice to see familiar faces and always a warm welcome when we come in. they have always bent over backwards to try and give us everything that we need when we are looking to up-grade. we love everyone their thanx so much for making us happy with our choices n picking our vehicles.
Disgusting!!! Such Scammers!!! If I could rate this with 0 stars I would. After getting my windshield replaced at a glass shop I had to get my front camera that is built in to the rearview mirror re-calibrated. This had to be done at the dealership. The glass company scheduled it for a Saturday which was all I could do and I dropped it off with the dealership. What was supposed to be 45 minutes turned into all day. Nobody contacted me, I had to keep checking if it was done. Finally was told the programming "wouldn't update because it was the weekend and can't load". When I told the glass company this and that it had to go back they said this didn't sound right (of course). After calling them to enquire with the manager about what happened we were told "It was busy and we only have 1 tech on. It never actually got even pulled into the shop." That's right!!!! My Jeep sat in the parking lot all day and nobody did or said anything!! What a scam! Don't bother!! This is my second Jeep and even though I love driving them, this kind of dealership and service makes me never want another one again.
Great people at O'Connor. Had so many bad experiences with other dealers but these guys are really classy people and show they care about their customers.
These guys are awesome. Had my locknut key for my wheels break and couldn’t get it off using master keys either so I came to the dealership to see if they could help me. They were super kind from the receptionist to the managers, all working to give me a hand. They managed to get the lock nuts off, put new regular nuts on, wiped down my vehicle high contact points after the were done (covid), and told me there was no charge! Will definitely be heading their way for future vehicle inquiries.
Friendly staff and very helpful...now time to decide.
First truck ever was a okay sales experience as they were very busy good selection be weary of used trucks partially my fault as truck had winter tires and I didn’t see and got stuck with them at delivery (sales quoting “they told me it had winter tires” ) when they never said that as I would have written into contract felt ripped off but it was at Delivery and was picking up trailer so nothing I could do Update #1 response from sales below is a lie as I was a am a new new truck owner and this would ha e been huge red flag for mine and family safety and would have been and issue
Went into get a vehicle and wasn't approved so they tried to gete approved for lesser vehicle without telling me about refusal or about applying for other vehicle.
Chelsea is the best! I brought my wife's van in there for a inspection for a noise under the hood. The noise is intermittent but I really wanted it to be looked at to possibly avoid any future issues. Of course the noise was not there but Chelsea had the mechanic do a thorough check over at different times in the day to make sure that there were no issues with the noise if it comes back. Her communication thru-out the day and how she explained what he thought might be making the noise was incredible and IF the noise ever comes back Ill bring it straight to her along with any other issues with the van. Customer service like this is hard to find now-a days! Thank you Chelsea and O'Connor's
Whit all respect to the Chilliwack business community, our purchase and dealing with O'Connors dealership, was absolutely the worst experience. They don't even stand behind the vehicles what they selling to trusting customers. O'Connors, what you did with our family is very low. We hope you feel very proud of your self. Good Lord, he is in control, and He will repay. And, we will never come back again. Enoch
The service dept and in particular the service desk staff were very kind, helpful and professional. Fair pricing and great service!
I had a very simple problem when I went in, 5 minutes and it would have been solved, instead of pulling a tech for 5 minutes and sending me on my way a happy customer I was offered to book an appointment for a few days later, i drop it off... 3.5 hours later they call for me to pick it up, at least they didn't charge me for it, thus the 2 stars. Next they tell me I need to replace the shocks, kid at the front desk who was easily the best out of all the employees i dealt with hands me a quote for 1000$, then another lady comes over and tells him he is doing it wrong, they whisper talk a bit and she tells me that was the wrong quote and they would e-mail me a quote: aftermarket 1200$ mopar 1600$ got it done at northshore for 460$ roughly 28ish % of what they quoted. The staff wasnt overly friendly, and almost made me feel like I was burdening them with my presence, a real lack of caring displayed by the service manager, who was on lunch when i called to confirm my appointment and only she was able to tell me when that was so i had to wait for her to finish which left me little time and i had to rush to my appointment. You know what you are getting when you go to a dealership, you are gonna get screwed, the question is how much and is it at least with a smile... the answer 72% more screw, no smile.
Had horrible sounds coming from my vehicle under certain conditions only. Had it here multiple times trying to get it fixed and yet the problem persisted. They didnt give up and send me elsewhere, the manager Sheldon assured me they'd figure it out and take care of it. Well they did and all of it was no charge... a couple of free car wash vouchers and a bit of gas for all the test drives helped too! Thanks to Brianne and to the tech that didnt give up.
Customer service is good, but pricing on products are completely outrageous and have no interest in purchasing another dodge product
Upgraded to a 2012 Jeep. Kevan was fantastic to deal with. Professional and helpful. Great deal. Thanks.
Appreciate their advice and customer service when I bring my truck in for my regular scheduled maintenance.
The team at O’Connor Chrysler truly did everything possible to ensure that we were completely happy with our newly purchased 2020 Jeep Cherokee Trailhawk! Everyone was friendly, accommodating and genuinely interested in seeing us in the exact vehicle to suit our lifestyle. Thank you to everyone- Clay, Brad, Sat and Scott. Highly recommend!!
I delt with Kevin at O’connor and had a wonderful experience with purchasing my new 2019 Jeep Compass! Very helpful and informative.
So thankful to the service department for what they did for us and our 2005 Dodge Ram. Highly recommend these guys!!!
Fantastic service they never pressure you into something you don't need or want. They want to find you exactly what you need. Clayton and Richard are amazing and go above and beyond even available for questions days later
Brought my truck there
We recently had an amazing experience with Jacob Davies! We felt totally taken care of from the moment we arrived and felt that Jacob heard our needs and made sure we got what we wanted. We were able to drive the vehicle home that day to get a good feel of what we were getting into. He came in the next day on his day off just to make sure we were satisfied and got well taken care of with financing and a brand new vehicle. Cannot say enough good things about him and this dealership. We will be back there for any future vehicle shopping.
I've only dealt with the parts guys and they're nice
Service department was very unhelpful. Trying to book 60K service and missing items from previous scheduled services. Also one minor warranty repair. They would not accommodate me until Jan 17. Almost 5 weeks away and the truck would be out of warranty. Abbotsford Chrysler booked me in this Friday!
Don't bother having an appointment. As I'm told it's more of a check in time ????♀️. Appointment at 130 and truck not even taken in until 230. Have an appointment for a reason. If I wanted to waste my afternoon I certainly could come up with far better ideas than sitting at a dealership.
Great customer service
We had a major break down trying to drive home after a holiday in Chilliwack. We had our truck towed to O'Connors for repair. When we found out warranty wouldn't cover the repairs we opted to trade it in and buy a new Ram 3500. This should have been the quickest option to get us back on the road in a timely fashion (my husband had to get back to work) We applied at 3PM on July 24th. At 5:00PM we where told that the bank was closed and we would have an answer first thing the next morning. At 9AM the next morning the guy from finance called us and said it's a done deal and to come down and sign the paperwork. When we got there we found out it wasn't a done deal and that he needed prove of income. This should have been done the 1st day. At 3PM on July 25th we called for an update, only to be told the guy that was working on it went home for the day. We didn't receive a phone call or anything informing us of this. I could go on and on about the run around we had from the finance department. The about of balls dropped was far too many. From failing to comuncate with us, constantly making us come back to sign more things and complete disregard of the serious time restraints we had. We were finally helped by a woman in the finance department and she was fabulous at cleaning up the mess that had been handed to her. This is the 6th brand new vehicle we have purchased and I have never ever had this big of a run around. Now after a days missed of work we are finally driving home in our new truck, only to be told that for our inconvience they managed to get us 3/4 of a tank of fuel. Correct me if I'm wrong but don't all new vehicles come with a free full tank of fuel? Every other one we have bought did. This was by far the worst experience we have ever had at a dealership.
Good service
Went in for winter tires on my 2012 Dodge Journey and didnt buy the tires as the price was over 100.00 more than what I just paid for the same tires from Big O tires just down the street. Dealerships are not always the cheapest for parts.
Always ask for Harley. Best guy to go through. Very thorough and really cares about his clients.
Service was great and friendly
Spent a couple hours here searching for a minivan. The staff were all extremely friendly and knowledgeable. We appreciated that they had options for different price ranges and were able to accommodate our needs.
started financing my first vehicle here the other week I got a 2015 jeep renegade and I've been loving it. the sales person Steven made everything super easy and walked me through everything.
We bought a new 1 Ton from them just over a week ago. Everything they promised so far they have delivered! Still waiting on a couple things however I trust they will come through. Jon was our salesman and did a great job. Also had the pleasure of meeting Carson during the sale and he did everything he could to make us happy. We appreciate the good service and happy we could buy local! Look forward to working with them in the future.
Repair was good
I recently purchased all weather floor mats for my girlfriends dads truck through BRAD SMITH who I HIGHLY RECOMMEND. Brad took the time to therowlly go though all the availabil options to ensure I was getting the ones specific to the truck. It sounds like a small task but let me tell you there was zero luck at any automotive stores, and the difference specffications at the dealership seemed endless. Each model and body type (crew cad etc.) has different tab locations in the flooring meaning not all mats will have a secure fit. All in all Brad got the exact mats I was looking for and was extremely informative and professional. Thanks Brad.
Go see bill reide hes the man
Stacey and Jake are both very friendly, helpful, and knowledgeable salesmen. I was very fortunate when I called OConnor that Stacey had answered my call. He listened to my bad experience story from another location and re assured me that it would be a much better buying experience this time around. He was right ! When we arrived at the lot Stacey needed to leave but Jake was there to pick up where he had left off. We knew what we were looking for so that was simple. We took the truck out for a test drive with Jake. He answered all our questions without having to think about it, no hesitation. The whole buying experience was very quick and seamless. When we were feeling like we needed to sleep on this huge purchase to us, financing offered us to take the truck home for the night and give it some thought. A couple times without asking she left the room for hubby and I to talk privately. The staff their have a real understanding on what a big decision buying a vehicle is. No regrets !! I will only deal with O'Connor for all my truck needs and any questions I have I call them first. hope they have the vehicles we want over the next few years when its time for family members. Finally !!!! Best Service hands down !!!
Great service & parts department
Absolutely recommend these guys! Great customer service, O'Connor always goes above and beyond (Thank you Mike and Kaylee !). We had our truck serviced and fixed at O'Connor many times and always had a great experience.
It's like they knew what I needed! Very professional, knowledgeable and friendly.
Purchased 2020 Ram 1500 Warlock! Awesome truck, looking really sharp, so happy! Incredibly fast and friendly service. Thank you O Connor dealership for awesome experience, thank you Bill and Jon. You are awesome! ????????????????❤❤
This is the worst dealership I've ever encountered. They sold me a lemon, then refused to fix it. Stay away from here is possible. I went to Open Road Mercedes in Surrey, and have been happily driving my Benz for 3 yrs.
Bill is a champ. Great people to deal with
While stopping in to look at new vehicles at O'Connor Dodge Chrysler in Chilliwack a young man named Brandon Sanchioni came out to greet us and ask if he could help. Another young lady named Donna came out and helped us while Brandon was unavailable. We were looking at the Dodge Journey and were very impressed how knowledgeable they were about the vehicles. We purchased a Dodge Journey Crossroad and the other staff at O'Connors were very friendly and helpful during the purchase. I would highly recommend O'Connor Dodge Chrysler when looking for a vehicle. .John & Sandy Chase
Bought our new van here. Stacey got us what we wanted and driving out the same day.
So I’ve had some serious issues with my jeep had my drive train replaced two weeks ago in Vernon. Well it fell out again (on my return trip home with my young son who I get very limited time with) near Chilliwack BC. I was able to limp it to the O’Conner Dodge Chrysler Jeep Ram dealership. When I arrived the service rep was incredibly helpful and brutally honest and she informed me that they are short on techs and booking two weeks out. She said she would try and get it in before end of day, which she managed to do ( thank you again). So they confirmed what I had suspected as I experienced a failed drive shaft two weeks earlier. While waiting I decided it might be time to look at a new vehicle then Ebony stepped in. Now I’ve bought new vehicles and know the routine well. However Ebony being green to auto sales brought a refreshing sense of honesty and integrity to the attempted sale and she was relentless as incredibly sweet. She set me up in a new Grand Cherokee Laredo and let me take it for a test drive and grab my son and I some lunch. When we returned to the dealership several others became involved with the potential sale. The sales Manager and Insurance salesperson all worked on a incredible deal that was very difficult to say no too. After our discussions were put on hold pending my decision I met Carolyn the warranty manager she informed me that she had the new drive shaft on its way and provided me with a loaner for the evening to find accommodations omg thank you for that as all other rental companies had nothing available. Now in all my years experiences with auto dealers , I have never experienced this overwhelming amount of care and attention from any other dealership ever. So the part took a couple days to arrive my son and I turned it into a extended vacation and it was great for the added time away from the Smokey interior. Again one last shout out to all the hardworking people behind this dealership I really hope this falls on the ears of Chrysler and good call on dealership of the year.
My wife and I recently purchased a new vehicle from O'Connor Dodge Chrysler Jeep Ram. We were treated with great customer service from Jon Ekelund (Sales), Carson Grant (GM), and Christina Marr (FC). Later, I was delighted with the after sales service from Stacey (Sales) when I had a couple of queries, and from Bob (in Parts) when inquiring about an accessory I was interested in ordering. Excellent service ...thank you!
Had a great experience here with Clayton! He listened to exactly what I wanted, was easy to work with and got me what I wanted! I love my new Jeep!! Thanks Clayton!!
Kevan was a great help getting me the Jeep GC I wanted. Appreciated the professionalism and how smooth they made the complete deal.
Good service.
Bought my Dodge Journey at O'Connor Chrysler from Brad Smith. I would recommend you go nowhere else but here for your next vehicle. With their knowledge and compassion they really made this experience for me fun and comfortable!
Brad and Stacey were excellent to deal with, no nonsense, no up selling games. Honest, helpful and interested in working with us. I will buy from them again and I recommend you do so as well.
Carson and his team at O'Connor Chrysler are absolutely fantastic to deal with. They answer all your questions honestly and straight forward and care about making sure you have all the information and options available to you so you can make the best purchasing decision for your family. They also make sure you get the best deal possible, would highly highly recommend them and already have to family and friends!!
Ebony North was an absolute professional and truly a pleasure to work with. Her quick wit and knowledge exceeded all expectations. Never before has a creature been so kind to a humble brick layer such as myself. May all Gods of fiction and fact bless her work forever more. We do not deserve her. However... standing next to the hunk of a man with a divine presence, Bill Reid. The man that is foretold to rival Zeus himself. I say he may just best her. Needless to say, it is damn right impossible, nay unfathomable to choose between these two in regards to the perfect customer service I have received. Thank you. -Humble Brick Layer
I just bought a 2011 Dodge Avenger through Richard and Bill, July 6th,2018. We all debate, new or used... a car lot, or private. I am so happy with the decision I made to purchase my new car here, at O'Connor's. This was a brand new experience for me. I feel I was given many different options, on warranty, payments and all other paperwork. Richard went through things thoroughly ????. Bill was extremely helpful and made me feel that I was important, no matter what I spent, or how long I took up his time. I did this ALL, after hours on a Friday night. I will definitely share an amazing experience I had at O'Connor's Chrysler in Chilliwack.
What amazing people because they put a lot of heart into what they do thanks Gary and huge thanks to Chilliwack Oconner I LOVE MY JEEP YAAAAAY you guys are the best.
These guys are great to deal with, especially our salesman Kevan.
I just want to say that O'Connor went above and beyond today and I wanted to say thank you! My wife and daughter stopped by today cause the engine light came on in my wife's car and it was losing power. They plugged it in and diagnosed it right away and fixed the problem free of charge. We are so grateful that they were so kind and helped us out when we really needed it. When we're ready and able to afford a new car we will 100 percent be going back and buying one from them. Thank you again for being so awesome!
Very friendly, willing to find answers if needed .
I want to thank Ryan the service writer and Bill their courtesy driver for the unbelievable service, especially on short notice, Thank you for a awesome experience!
Went to see a 2010 Grand Caravan, sounds good on the phone however totally lost me when I saw the front end. Left headlight was so cloudy it's not legal for the road and right headlight brand new. Clip not fitting right on left side and perfect on the right. As a potential customer this was a waste of time. Sales person could have told me about this before I came over to look. Our 2004 Grand is better shape.
I just bought a 2021 Jeep Wrangler Unlimited Altitude from these guys. They are professional, know their business well, and gave me exactly what I came in for. Kevan MacRae assisted me with my purchase and I highly recommend this dealership.
I have to say this was the worst buying expirence I’ve ever had. I guess I just expected more with how well I was treated at Willowbrook in Langley. I’m honestly full of regret buying through O’Connor. It’s like they just want to do things minimally. Brad wasn’t really helpful. I did like Christina in finance. But if I could go back to September I would tell myself no just travel further to Langley. I DO NOT RECOMMEND BUYING VEHICLES FROM O’CONNOR. I will tell everyone I know and anyone who asks me about my new 2019 JLU NEVER GO TO O’CONNOR travel the extra 45 minutes to Willowbrook! I brought my Jeep back a week later to have the protection package applied and when I went back to get it there was a random guy (who did not work there) out there touching my Jeep and they just allowed it...
The Service Department has treated us very well. Friendly staff and repairs done right.
Always FAB service, pick up/deliver me so I can continue on with my day...
Great service. Knowledgeable staff.
I recently purchased a Dodge Ram 1500 from O’Connor Dodge last week and without a doubt it was the best vehicle buying experience I’ve ever had. My saleswoman Ebony N was super professional, friendly and made me feel like the company and she really cared about my car buying experience and helped me find the exact vehicle and trim level for my wants and needs.
Brad was the salesman that helped me, He was very friendly, helpful, and always smiling. He offered refreshments as we waited for approval. Liz is the financial wizard! Very efficient and knows her stuff. I was browsing the lot and kept returning to this one SUV. Bright red! I kept thinking ooohhh what if I could get this one? I had no expectations of getting financed. Not only did I get financed I got my interest rate slashed to less than half of what I was currently paying! So time to pick a vehicle. Brad says come with me. I started to inquire about the red Journey. He says I know I was watching you. We got into the SUV and off we went. He explained a few things I didn’t know. Very knowledgeable about the capabilities of the Journey. In no way was he pushy or a know it all. He let me make up my own mind. I have to say the Red Journey caught my eye as soon as I pulled into the lot. In 2.5 hours I was heading home with my new to me Red Dodge Journey! Thank you all for making my year! Great friendly atmosphere. I will be back and recommend them to anyone.
The service dept is great. Knowledgable about everything. They are all great to deal with. I haven't had the pleasure of dealing with the sales but you can't go wrong with the service dept. The shuttle driver is great and friendly no matter how many customers he has to drop off
Outstanding to deal with, we can’t say enough good things about our buying experience great pricing we love our new vehicle!Thank you to the entire staff ⭐️⭐️⭐️⭐️⭐️
I do a fair bit of business with the service department there and I am always happy with the service. They can’t always give me everything I need due to warranty restrictions but they always do their best.
Friendly, knowledgeable staff make buying a vehicle a pleasant experience.
Had the motor fail in my jeep while driving home from work. Towed into this dealership. My jeep was a little dirty from being used as a jeep should be. The dealership didnt even inspect my motor before voiding my warrenty due to being used offroad. Called chrysler canada and complained. 2 days later the dealership refused to work on my vehicle at all amd told me to come get it. $70k vehicle 2 years old extended gold warrenty package voided because jeep was used as a jeep. They tried to state my motor was "hydrolocked" i have copys of texts from one of their tecnitians stating they were going to put sand and water in my intake to void my warrenty so i have to pay. Rediculous and fraud. Worst dealership full of cases just like this. Scammers
Friendly, reliable and very professional service staff. The sound recommendations for the repair scheduling were very much appreciated! Thanks for the shuttle service!!!
Something went wrong with my hubby’s first deal with Abbotsford Chrysler which was horrible in their service and they were so dishonest, we decided to return the truck and went to Chilliwack O’Cornor Chrysler (5⭐️) where my hubby’s old Dodge Journey was from and they gave him a great deal as a returned customer. Same RAM eco diesel 1500 4x4 truck like the one from Abbotsford earlier. He’s a happy man now. ???????????????? This dealership cares not only your car buying experience but their honesty. There’s no game, no hidden fees. They got our business! Thank you, Kevan, Brad & Richard for your services. We will spread the good news for you! Choose O’Cornor Chrysler at Chilliwack.
The staff at O’Connor are knowledgeable and friendly and made our visit to the dealership pleasant. Would highly recommend them to anyone looking for a Chrysler product!
Had a fantastic experience buying my 2019 RAM classic. Stacey is great to work with. It was a one-stop shop for all of my questions and made truck buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Stacey if you're in the market of a new or slightly used vehicle.
Very friendly service. Fast and efficient. Knowledgable and transparent.
Highly recommend O'Connor chilliwack excellent customer service. Emily was very helpful and help me through out the process making sure I was happy. Great way to go guys awesome people. Thanks Rahul
Edit 2: Everytime I have had to deal with service here since I got my vehicle it has been awful. Had to bring it back 3 times for a leak over 2 months because it was weeks in-between. Stuck waiting weeks for warranty work. I was told 3 weeks to get something fixed, called the dealership in Abbotsford and have an appointment in 2 days. Can't speak for the sales department but the service department in Abbotsford seems way better. Edit: This did end up getting sorted and I did get a referral bonus. Review is still about the same, everyone I delt with was friendly, especially Christina in finance. Though I would not recommend Brad again. Was nice overall, we felt a little pushed but everyone worked with us and was not a bad experience at all. Everyone was very friendly and any questions we asked were answered no problem, Brad was great. The only really bad thing i have to say is i recommended them to a friend who ended up buying a Jeep only afew days after me and we were told we would get a little referral bonus. When we asked about it we were told it was an individual salesman thing. I guess it was my own fault just unfortunate and a little annoying.
Went in looking for a base jeep, all they wanted to show me was thier heavily modified showroom queen.
Fast service at the oil change bays and friendly staff throughout.
Friendly staff
I recently traded in my Charger for a new Ram 1500 and am very happy with the way I was treated and the service I received once again. I have been dealing with Deana for almost 15 years and she is always a big help and listens to what you are looking for, they always do anything they can to help you get into the vehicle you want. I will keep returning anytime I am looking for a new vehicle.
Test drove the new Grand Cherokee...nice ride... Jacob in Sales and Clayton were excellent and courteous.. not too much pressure. ty
Repair Service was friendly, fast. Expensive, but beats walking/taking the bus.
I went there to buy a hat, no one tried to rush out and sell me a car as soon as I got my foot out of the door of my jeep, so I think it was pretty good.
Bill R. was wonderful to allow us to test drive many Jeep wranglers and allowing our full family to test drive. Very knowledgeable and always willing to help with any questions or concerns. Highly recommend Bill! We are very happy with our purchase at O’Connor Chrysler. Will recommend friends and family.
Kevan MacRae was an excellent sales associate to help us out. He was polite, prompt, communicative and straight forward to deal with. He made our new purchase a great experience and would highly recommend him. Thanks again Kevan and to the sales staff at O'Connor Dodge!
Recently bought my all new Wrangler JL from O'connor. I live downtown and shopped online for best price and no one even came close to O'Connor. The General Manager Carson was very hands on and response time was amazing compare to other dealers. Easily. Worth the drive for customer service and huge savings. 10/10 will by next one in 3 years!
We came to Shane O'Connor for help when we learned that the truck we had been sold a year earlier was not what the salesperson had promised (that salesperson is no longer with them). We were very distressed, disappointed, and felt misled. We voiced our concern to Shane and were met with outstanding professionalism and empathy. He promised to make it right. Shane set us up with the team's truck expert (Kevin) who worked diligently to find us the right vehicle at the right price. We felt really taken care of by Shane's team. They have outstanding customer service at this dealership and we would highly recommend for anyone to buy a vehicle from this dealership. Integrity is not a word one often associates with salespeople. These guys have it.
I bought my Dodge Journey from Dan McGuire at O'Connor Dodge Chrysler Jeep last Saturday. I was pleasantly surprised by being able to buy brand new, I was only thinking of a second hand vehicle. Dan made me welcome and pin pointed exactly the type of vehicle that would suit me best. Between Dan and the finance team, thank you for helping buy my new Blue Dodge Journey. Love it!
Excellent service and very polite staff.
Bought a 2020 ram 1500 from O’Connor Chrysler and they were amazing. The salesman Jon gave me the best deal I could find and his crew made the entire ordeal so easy. 10/10 would buy from here again.
Best experience at a car lot ever! Kyle is a great salesman and doesn’t push you to buy something you don’t need! I will never use another dealer again. O’Connor Chrysler has my family’s business for the rest of forever!
Very helpful and friendly staff! We're great to our kids also and made it an enjoyable experience for them. Bill and Richard were both great. Would recommend them over and over again!
Thank you for your extreme patience and unwavering professionalism. Great services and love my Black on Black Truck!! Big thank you Brad Smith at O'Connor Dodge.
I was very satisfied with the customer service and professionalism here at O'Connor Chrysler. Thanks to Kevin and Thomas I got my dream car! It was a pleasure to have worked with them. If you're in the market for a vehicle I highly recommend seeing Thomas!
I purchased a used vehicle from Brad Smith and I was impressed with the attention to customer service, enthusiasm and care he showed towards the customer experience. I traveled out of town to complete the purchase and he was helpful with the logistics of an out of town purchase. I chose o'connor as they had the vehicle I was looking for. I have been happy with my decision.
We bought our car from O'Connor Jeep about a month and a half ago and had a great experience. Gary was awesome and helped us find the the right vehicle. We had some concerns about the car we were thinking of buying the first day we came in, and we came back the next day and expressed those concerns. Gary made it a priority to make us happy and he took it upon himself to listen to our concerns. We ended up buying a different car than the original one we were thinking of, and we couldn't have made a better choice for our needs. Gary and O'Connor Jeep even provided us with a courtesy car while we eagerly awaited our Jeep to come in from a different store. The day our Jeep came in, I was so ill I literally came in to get the keys to our new car with a bucket in my hands. Gary and his team dealt with everything very efficiently and I was able to leave with my car, insurance (which came to me), paperwork and keys within an hour or so. I strongly recommend Gary should you be thinking of buying a car! He was friendly, efficient and made the experience of buying a new car an easy and enjoyable one. Thank you!!
John was really a great help on getting us in the vehical we wanted .He met all our needs and then some thanks John
Met with Bill Reid on a cold rainy day. It didn't phase him at all, he was out there ready to help and show me what I was looking for. He was friendly and professional as were all the staff at O'Connors. They helped finance a beautiful new(to me) vehicle in no time. It was quite painless. I had already researched the vehicle I was interested in a bit, but Bill took the time to go over every feature of the vehicle, absolutely zero sales pressure of any kind. It was a great experience, I'd recommend O'connor / Bill for anyone looking for a new vehicle. I traded in my old vehicle and even forgot a few items, Bill took the time to grab anything else he saw in it that I might want and had it waiting for me in a box when I came in the other day. Absolutely amazing customer service. Thanks Bill and the O'Connor team.
Overall, I am very happy with my new 2019 Jeep Cherokee, it's absolutely beautiful and I love driving it. Clayton, Bill and Richard were great and a pleasure to work with, all very knowledgeable and professional. The one problem I had was quickly resolved by Clayton. I highly recommend purchasing your next vehicle here!
We had a positive experience purchasing a new vehicle with the assistance of Kevan MacRae.
I highly recommend Kevan Macrae at O'Connor if you're vehicle shopping. I ended up reaching out to Kevan via fb messenger regarding a jeep ad, he immediately replied and answered my questions, to say the least I drove out the same day and bought my dream jeep. From sales to finance to insurance I am beyond impressed with this dealership, their friendliness and willingness to help and the time they took to assist. I'd give 10 stars for these guys if I could!
I would highly recommend O'Connor Chrysler to anyone looking to purchase a new truck! I had a bad experience a few years ago at a dealership out in Abbotsford so I was not looking forward to having to shop for another truck again but the team at O'Connor Chrysler was amazing to deal with! From start to finish Bill was very helpful and answered all my questions. Thank you again to the whole staff at O'Connor Chrysler who made my purchase of a new 2021 Ram 1500 a great experience.
O'connor's team did a fantastic job. It started with Brad Smith the sales manager providing the best service I've ever experienced when purchasing a vehicle. The momentum continued with Bill Reid who went and continues to go the extra mile servicing me by calling and checking in to see if I'm satisfied. The service department was outstanding as well. Overall this team was on their A GAME and I highly recommend O'Connor Dodge Chrysler Jeep.
O'Connor did a great job with a recall appointment. I live in Hope and was going to wait. They got the work done in 1.5 hours, even though I was told it would take 2 hours. The staff was very professional and efficient. Lady at desk promised to sanitize but car still dusty inside so I think she forgot. Also, they used to wash the car (and I think detail) but now they give you a coupon for a free wash at the drive thru carwash.
Brought my truck in for some preventative maintenance, and asked that the technician also listen to some lifter noise that had started recently. Turned out that it was a lifter problem and the cost of repairing along with the other maintenance i had scheduled would be close to the value of the truck. I decided it was time to look at new ones. Chelsea set up an appointment with Bill for me and I am nothing but pleased with the service they provided. Bill set me up with a brand new truck at a great price, and even set it up for my canopy to be repaired and painted to match the new truck. Great Service, I highly recommend going to O'Connor's if you're in the market for a new vehicle.
Great customer service. Got a great price on my 2017 Jeep. I love it
Time wasters
Great buying and negotiating experience! Thank you so much for the new car !
Came in and was looked after by Kevan MacRae. He didn't play games, was professional all the way through, a stark contrast to other dealerships I was visiting. Bought a Journey and am very pleased with the deal we came together on. Head here to get what you want without the games.
Disappointing
I was very impressed with the knowledge and low key sales style of Kevan. All of the paperwork was done in a quick and no stress manor, by Jennifer, if anything i slowed her down. Both Kevan and Jennifer made the buying experience a great one.
Kevan MacRae sold us a Grand Caravan.We were very happy with the friendly,no hassle buying experience.We would highly recommend Kevan and O'connor Chrysler to anyone looking to buy a vehicle Gina and Donald Kinder
you guys have always given me great service..i have bought 2 cars off of bill..he is excellant at selling cars..5 stars for sure
Kevan Barnaby was the best
We had a great experience buying a new Grand Caravan from O'Connors. Sales rep Ebony North was terrific. She was patient and flexible, but especially she listened to what we needed and didn't try to up-sell. Great follow-up service as well from sales, finance, and service department as we had them add a few things to our van to make it what we wanted.
I must say, the most outgoing and caring employee works here. Brad Smith. He was showing me a 2016 Wrangler and I recommend business with him. Very easy to deal with. :)
I was discussing two new vehicles to purchase, with Ebony, in sales, a Jeep, and a Dodge. She just ghosted on me, not like she wasn't at work, just stopped replying is all. I've purchased 39 vehicles in my life so far, never ever had a sales person just ghost me. Flaky, and unprofessional, are just two words that come to mind! Ps. An update, Ebony has since contacted me, and apologized. I've decided to accept her apology, because it seemed sincere. She took responsibility for how she messed up, and all is well. So in light of this, adding this note to my review, and giving them 3 stars, instead of 1.
Awesome people, polite and extremely helpful, always thinking about the pleasant treatment of their clients. When my husband and I bought the vehicle, we received only special attentions. Thank you Stacey for the personalized service.
Jon and Brad were both extremely nice and knowledgeable when helping me find my new truck and weren’t pushy at all. Highly recommend O’Connor!
I came in met with Steven and bought a 2021 Jeep Gladiator! Everyone was very nice and helpful!!
We drove down from PG to lower mainland to get a used not very expensive truck( around 30k) and trade in our old vehicle. Sales person was very pleasant and friendly. They took us to used car side where they had the most expensive units and assured that they don't have anything else. (which was not accurate, they had units in our price range) As to the manager (Arnie), he was/is a old school sales person LETS MAKE THE MOST MONEY AND SCAM THE CUSTOMER out of there money. Totally LOW BALLED with the trade-inn value and made it seamed that that's how it is. So end of the day we lost 2 days, money, hard credit hit what sets us back a bit and had a VERY VERY bad experience. Pretty much goes the same to the RV sale side as well.(offering units under livable condition where you cant breath in the trailer because it stinks in side from dog urine ore cant even close the doors) WILL NEVER RECOMMEND THEM TO ANYONE Thank you O'Connor group for such a pleasant experience (sarcasm)
Recently purchased my 2021 jeep wrangler from O'Connor in Chilliwack, BC, my sales rep Timothy Goldade was very helpful and knowledgeable...definitely would recommend this dealer for your next purchase.
Ebony North was delightful to deal with and totally went the extra mile to make my purchase happen. O'Connor Dodge has a nice vibe, with friendly folks, fair pricing and absent the stress of the big city dealerships. With Ebony's help I became the very happy owner of this 2019 Cherokee Trailhawk. Mountain bound!
I was approached by O'Connor wanting to take my old vehicle off of my hands. At first I was skeptical but after speaking with Brad over the phone I started to feel better. Met with him the next day and he made me feel very comfortable with going ahead and getting a new vehicle. We test drove two different vehicles that Brad picked out for us and fell in love with the first one (I only had to change the color :P) Brad made everything easier and broke down all the little details for us. He is very knowledgeable and friendly and listened to what we had to say. The vehicle he put me in is by far the most amazing one I have ever owned. The safety features put my mind at ease and i actually feel safe driving in the snow with my son in the vehicle. Everyone at O'Connor was amazing and I can't thank you guys enough for helping me with this purchase. Carson and Brad are top notch! Richard in Finance was also amazing. THANK YOU THANK YOU THANK YOU!
After months and months of searching at different dealerships I have found the Jeep Wrangler I've been looking for. Kevan MacRae & Bill Reid are professional, patient (with all my demands haha), knowledgeable and friendly. I have had the best experience at O'Connor and would recommend them to anyone looking for new wheels! They carefully took into consideration everything I was looking for, were patient with my crazy shift working schedule when booking appointments to see me, and walked me through everything before I drove away. I appreciated the fact that I didn't feel overwhelmed when I walked in the doors as I have had many experiences at dealerships that have felt very pressured and overwhelming. Allowing me the time to process and think before signing has left me feeling confident and excited about my decision. I am a very happy new Jeep owner, 10 out of 10 would recommend.
My personal experiences at this location shouldn't change the opinion of anyone reading this review. I have heard great things about the staff and such, although the extenuating circumstances with my vehicle caused some 'feather ruffling'. In the end my issue was resolved, but I will not return.
I traded in a 2014 Ford Escape for a 2015 Ram 1500 at O'Connor Dodge a few weeks ago. I am very pleased with my purchase. My Ram suits my needs well, was a very fair price, and Ebony North went to bat for me to get me a fair value on my trade in and close the deal! No buyers remorse at all, very happy with how they treated me and the fairness of the deal. I will absolutely reach out to Ebony at O'Connor next time I need a new ride.
This was my first time using O'connor Chrysler and the experience was fabulous, Chelsea assisted me at the service desk and she was wonderful.
I was impressed with my whole experience on buying my first new vehicle. the sales crew were polite and they knew their product very well. they answered all my questions i had and were very helpful in everyway. I am very happy with my new 2021 Jeep Willys Wrangler...fire engine red. LOVE IT!
Excellent customer service, honest and trustworthy staff at O'Connor Dodge Chrysler Jeep RAM. I could not ask for more with a car buying experience that was simply amazing and stress-free. Bill was very professional, helpful, knowledgeable and responsive to all my questions regarding the vehicle I was looking at. When I scheduled a time for a test drive, Bill had the vehicle ready at the scheduled time and provided a detailed walk-through of the features of the vehicle. His professionalism throughout the entire vehicle purchase process was second to none. Richard was very helpful and efficient when it came time to completing the necessary paperwork for the vehicle purchase and this made my car buying experience a breeze.
The people were so sweet and the service was amazing
This dealership can't tell the truth regarding ANYTHING!!! Find anywhere else to deal with
Speedy and friendly service
If you are going to buy a car from O'Connor, talk to Brad, he is awesome! My parents were looking to purchase a new car, O'Connor had the car they wanted, and they are very happy with it. Brad and the O'Connor team knew what they're talking about, very respectful, it was an absolute pleasure dealing with them!
I knew I needed a newer vehicle and was Approached by Gary. He made sure I made the right choice for me rather than the cheapest option. Glad he was there to help me. I was very stressed out and not an easy customer but Gary never stopped smiling and helping me. Thanks so much Definitely recommend this dealership. Keep doing what you do Gary!
Great people. Awesome service.
O'Connor Dodge Top notch second to none! 6 out of 5 ,Stars . Excellent Service and kindness 10 out of 10 across the board including covid safety. The Only place to Go for me. Thanks O'Connor Dodge for going above and beyond for me. See you soon my friends! Bob Parsons
Great service!!! Thank you for your time ???? very happy with my experience purchasing my new vehicle!!!
Awesome experience,,Kevin Burnaby made my Jeep sale seamless,,would recommend Kevin for all your car,,truck dreams,,,5 Star all the way . Shane
A huge thank you to the crew at O'Connor Chrysler. My family was travelling home from our vacation in the Okanagan when we broke down. Our truck was towed to O'Connor Chrysler in Chilliwack. Jacob and Bill went out of their want to ensure our truck was parked safely inside the gates even though it meant going back in to work well after their work day was done. The following morning, Sara phoned and got all of the details. She then set to work to make sure our repairs were done quickly so we could get back on the road. During this time we were stranded in Hope so Sara arranged for a courtesy car so we could get around. Everyone was so incredibly helpful, turning what could have been a holiday-wrecking ordeal into a positive experience.
Great experience and great vehicle. Love my Jeep Grand Cherokee. Derick Mummery really went the extra mile and was great to deal with as well as the management staff. They worked with me and got me what i needed. the little repairs that needed to get done were taken care of right away. A-Plus service from everyone. Thanks
Service staff is awesome went above and beyond getting our vehicle fixed and back on the road thanks Chelsea!
I drove down from Kamloops to purchase a vehicle that day. Brad and Richard were very helpful with making it all happen so I could drive away with a vehicle I'm happy with. Their willingness to go above and beyond to get it done was outstanding. I would highly recommend considering purchasing a vehicle at their dealership and I'm thankful for their great service and attitude. Don.
Nice courteous friendly staff
Suuuuuper slow service. If you bring your car there even just for a oil change be ready to wait at least 2 hours
Tim was an excellent sales representative to deal with. He listened to what we wanted in a new vehicle and did not pressure us for options that we did not want. He was very candid about the value of our trade, as well as options for vehicles that were in stock. Scott, the manager, was very friendly and easy to work with. He was a good compliment to Tim.
So so
Always receive top notch service from these guys! Great group, great selection, hot prices!
This dealer is easily the worst dealership I have ever had to deal with. We have had our vehicle there the last 3 times first thing in the morning for routine maintenance and each time we got a call at 3-3:30 pm advising our vehicle still did not get into the shop and it would not get done. The last instance we complained to the dealer manager who just denied and deflected. Highly recommend you just avoid anything O’Connor in Chilliwack. Many friends have warned is about their horrible service, attitude and high prices and can honestly say I should have listened to them. Save yourself the stress and just use another shop. I know I am definitely going to do the drive to another dealer going forward. Amazing! To add they even charge for service they never performed. The attached was the third line on my invoice. Technician put out of time. Dealer manager and customer service claim they did everything and charged for it. Most deceitful dealer I have ever dealt with. Will be having to validate with another mechanic what they did and did not do.
Had a great experience buying my Van from O'Connor a year and a half ago and have had excellent service since. I would recommend O'Connor Dodge Chrysler Jeep for your future vehicle needs. Also they stock nice hats and I always leave with one ????
My experience with O'Connor has been good. The employees are respectful, kind, and energetic. However, the vehicle i purchased in full has had nothing but issues. It has been in and out of the service shop since I bought it. The issues still have not been resolved, I believe the truck is a lemon. Parts and service must be sick of me and yet they are still professionals in their job. I would buy from Dodge again, and although i love my truck, my Ram has now had over $20,000 in parts alone replaced. Very frustrating when you spend over $80,000 on a vehicle and its not running longer than a few months at a time to enjoy it.
Sales persons are great
Called on a Saturday needing a new tire. Was told soonest they could get it in would be Monday by 2 PM after the fellow I was speaking to spoke with their warehouse. Booked the tire installation for 2:30 PM on Monday to be safe. Got there at 1:45, aware I'm early, tire was there and ready to go. Dropped my keys off and they told me they'd call me when it was done so I could come get my car. Asked me if I needed it that day, told them yes. Google says they're open 'til 7 PM, called at 6 wondering where my car was, the man I spoke with doesn't know and can't find out because the service center is closed and no one decided to call me. I've never seen a tire replacement take 3 hours, let alone the car needing to be held overnight. I've now been without my car for the better half of the day and I'll be without it until tomorrow with no loaner, for a simple tire replacement. Edit: After finally getting my car back the next day (tire replacement hadn't even been started it turns out, great appointment system), they also had the decency of marking the tire up to $200 plus labour and disposal fees/taxes when I was quoted $150 on the phone (the tire is available for $88 online, my own fault for not getting the phone quote in writing!) If you want to be ripped off and have your time wasted, this is the place to be. Otherwise, avoid them like the plague.
We were extremely pleased with the professionalism and help we received from Kevan when we purchased our 2021 Dodge Ram. We strongly recommend him for his no pressure help in selecting the right truck for your needs. Debbie & John
The service attendant went the extra mile when trying to find a way to fix an interior light issue as a warranty repair. Saved me loads of $$$.
My experience here was a pleasant one. Got what I was looking for in a truck at the price i wanted. Bill was friendly and answered all my questions.
Even tho i am not a fan of the oconnor group. The sales person(steven) still provided information on the products i was interested in. Great Job, i might be back
Fantastic service dept
Just went for a quick oil change until one of the employees began shaking his head and yelling at me that "there's already a vehicle in line" which was parked back a bit with nobody in it and an empty service bay. Called and talked to service manager and his response was "I can't chew a guy out for something I didn't see." After buying our vehicle there and only using the dealership for service, they have lost me as a customer as they cannot handle a simple issue.
Terrible service from sales team and owner! Bought 3 trucks from them from February this year. All were used with no inspection reports. Too many issues to list as we were looking in our 1 ton Dodge diesel for a half ton. Last truck was a 1 ton dodge diesel with steering problems they refused to fixed which we took home today..they were offering to trade it in for a half ton which they're aware won't pull our trailer. The last trade in we did with them cost us 4000 depreciation in 2 weeks! Service guys treat u well. Can't say that about the owner or sales team.
Pricey place to do business. Repair items and labour hours quite expensive. Comparable items considerably less at local shops.
Sheldon the service manager was awesome and helped in an emergency. All the staff in that dealership was helpful and kind. We arrived with an emergency with our truck. It was towed in shortly before closing, but you would never know that from how everyone jumped into action to help us. We were on our way to a tournament and even though we had not bought our truck there, everyone treated us as if we did. That is a rarity in the car world! In less than an hour we had an initial diagnoses...it was bad, keys to a loaner and then on our way again. I feel confident I'll get my truck back better than it was before. I can't say enough good things about this dealership and all the staff working there...thank you!
Bought my SRT from Brad. Great service and gave me the best deal from here to Vancouver (yes i called and went everywhere) 5/5!
I had a great experience with all levels of employees at O'Connor! The sales team were excellent and found just the right car for me and were so helpful showing me all the features after I made my decision. Thanks Jake and Brad! The finance department was very friendly and helpful and the insurance agent was also excellent! Overall a very positive experience. I would highly recommend buying your next vehicle from O'Connor!
These guys are really on top of it. Great service, superior knowledge and not pushy! Especially Kevan. I tell everybody about you guys. You rock!
Wouldn't send my worst enemy to deal with the B.S that comes out of this dealership
Great place to go. Staff were great.
My sales representative Brad Smith is the best. Catered to all my needs and went above and beyond with his service. I highly recommend visiting Brad Smith for your next ride!
Very quick and helpful. Great service
I just bought a new to me truck at O'Connor Dodge and I couldn't be happier with the customer service I received from Bill. He went above and beyond to make sure that I left with the vehicle I wanted.
Was unexpectedly in the market for a new truck. Dodge is always my first choice. Very responsive salesman when communicating via email and excellent service once on the lot. Kevan was great.
O’Connor Chrysler has been my go to company for all my truck needs! The past few times I’ve been there I’ve worked together with Bill Reid and have had nothing but a great experience with him. He was understanding and went over the top to find me something that was not only in my budget but also checked off every box! Thanks you O’Connor Chrysler/Team and most of all thank you Bill Reid for the great service. I will definitely be coming back!
Julian was sales rep that handled my trade in. He was professional, courteous, and helped get us in a vechile we wanted for a price we could afford. Great work from Oconnor!
We have purchased two vehicles through Jon Ekelund over the past 3 years, he has always gone above and beyond with everything. My wife quite often has questions about the vehicles and Jon is always prompt to answer/help. I highly recommend seeing Jon, you won't be dissapointed. After you initially buy a vehicle, you realize how important service is. Although we haven't had any major issues with our vehicles, sometimes we have some questions or need regular maintenance & Chelsea has always been nothing but helpful. She has been a great main contact for us for our service needs.
Thank you Julian and the O'Connor team for making our Jeep purchase easy and fast! Great team over there, customers for life!
Kind courteous and professional as always
I recently purchased a Vehicle from O'connor Dodge in Chilliwack and received excellent service from everyone I with at this dealership. A special thanks to Bill Reid, a manager in Commercial Sales. He even called a week after I had purchased the car to make sure everything was fine! Thanks for going the extra mile Bill! Pat Dean North Vancouver
Trying to get in contact with service adviser for warranty issue with my truck and seems like he is avoiding me
I just bought a 2020 Dodge Ram Big Horn 3500 from here yesterday and my sales person Jon was just amazing he made the buying process painless and even pleasant, I look forward to future business with him
Greatest Chrysler dealership !!
I've purchased 2 vehicles from this dealership. I can't think of a single issue to complain about. Truly deserves 5 stars. Carson Grant is the GM and strives to put the customer first. Both times I traded in a vehicle and they offered me honest fare amount for the trade in; no low balls, no games. Garry Campbell was the sales person who was knowledgeable about the product and made suggestions based on what I wanted. Richard Weeks delta with the financial side and shopped around to get the best interest rate. I will not hesitate to purchase another vehicle from here.
Dealership = expensive.
Great experience buying my first Dodge RAM. Bill Reid you were very helpful. Thank you for your help and for making it a great day for me. Love my truck. Lila
Dan, Stacey and Chelsea went the extra mile to help us sort out some technical issues with our new Jeep GC and got us back on the road in no time.
It was a sincere pleasure purchasing my new Wrangler from O'Connor Chrysler. I did some competitive pricing in advance. Not only were they the best for pricing but were very easy to work with. Kevan MacRae was my Salesperson. His customer service was top notch. I appreciated his quick answers to my questions, willingness to utilize whatever form of medium was used to communicate at a particular time (phone, SMS, e-mail, etc.) and polished acumen. The entire team was highly knowledgeable and friendly. I highly recommend Kevan and the O'connor Chrysler team to others looking for a new vehicle.
Had a wonderful experience buying here with Emily Clarke. We were happy with the price and quality of the vehicle we purchased and were treated warmly the entire time we were on the lot.
Very good experience in general. Got a very nice Grand Cherokee for a really good price. The sales rep Brandon is very friendly and professional, offered a very good price for my traded-in Rav 4 and solved everything for my new car. Hope u guys have a good experience as mine
I went in looking for a nice commuter, Harley greeted me and offered exceptional service. He answered all my questions as well as showed me the perfect car that met all my criteria. He was very professional but the whole interaction made it feel like we’ve been friends for years. All of my wishes were met I would 10/10 recommend Harley and this dealership. :)
Love this place . Real great staff, highly recommend.
Bill is absolutely amazing to work with. I had to trade in my old Dodge Caravan and got one in excellent condition for a great price. The customer service is impeccable and I cannot thank O'Connor Dodge enough for making this a truly joyful and stress-free experience.
Chelsea is great there so helpful
They charged me $402 for replacing my car battery! Just for the battery! On phone they told me $300 which I already felt was too much but they already had my car so I didn't have much choice and I agreed. I went in and they hit me wit ha $402 bill saying yea sorry it costed more. But we gave you a discount on the labour. This is just for changing the battery and nothing else! F U for ripping your customers off like that! update: after my review I was contacted by the manager and they offered to bring my bill down to $300 which I thought was nice of them. When I went in, they did give me the discount but as I was heading out the manager yelled "and don't forget to take that damn review down!" ???????????????????? They really know how to make their customers feel special.
Purchased my jeep from Brad at o’connor Chilliwack. Good service and the best price around. Great experience and would recommend him if you’re looking for a new vehicle .
Very friendly without being pushy
BUYER BEWARE!! This dealership is bush league. Staff and management here are so shady. Shane the owner is so entitled and not a pleasant person and it reflects on the staff. So rude from the beginning and did not take me seriously. Be really careful, they are scam artists and hide numbers and change them. Everything wrong with shady stereotypical car industry. Will never return again. Went to another dealer after my bad experience and got a brand new truck easy without the sketchy tactics used by this place.
Time I had at this dealership was amazing I did not have the best experience with getting a car last time. My stomach hurt wanted to puke that feeling when your a kid and you think you got a girl pregnant and you think your not ready and super scared. But John and bill and richer helped me and my wife at the right speed and turned everything around what started out as a bad story turned out to be the best choice my wife and I ever made aside From getting married I recommend Chilliwack O'Connor to everyone they are family and I do anything for family don't take advantage and they won't treat them well and they will treat you like kings thank you so much
I purchased a used toy hauler from this Rv place.. I had lot of issues with the unit since I purchased the unit.. Scott the service manager was unreal. He fixed all the issues with the unit.. I would, after all the headaches I had, I would go back and purchase another RV, new or used, from them.. a lot of other places would have sent me down the road..
Very friendly and professional environment. I Bought a vehicle from Jake Davies who narrowed down the best and most affordable option, love my new vehicle.
Was not informed of policy before going ahead on something that didnt work out and was refused reimbursement!!
Our salesperson Brad Smith was awesome to work with. Listened well, brought us a few options and ended up selling us a great vehicle for a fair price. I would recommend him and O'Connor to anyone looking for a new or used vehicle.
I love my new truck thanks to Deana and staff at O'Connor Dodge dealership!
2010 nitro and 2nd heater core. First time car came back with misaligned dash, 2 screws left on the console and no floor air. 3 years later 2nd heater core to be replaced. Told them about floor air twice to two different service reps and still no floor heat. Obviously service department did not check either time to see if it was working properly before giving it back. Now to fix distribution module that should have been replaced under warranty the first time is another 7 hour job. Plus being rude and arrogant to my wife when it was picked up. Will never buy from oconnor again and will tell everyone to avoid them.
Very nice staffs and nice deal
Sheldon in the service department delivered excellent service, I highly recommend them.
Always have excuses why they did not complete everything like they said they would
Kevan, Ebony and Jenn are simply amazing! They did not apply any pressure on buying or have any confusion going over the paperwork. They are open and honest to any questions you may have. This was my first purchase and they made me feel nothing but comfortable. I'm glad my father had referred me to this dealership. I have nothing but great things to say about this dealership. Plus, you get to smash on a gong on completing your purchase. That was pretty sweet! Kevan, if you're reading this, you're the man!!!
Brad Smith makes buying a new vehicle (something that normally stresses me out) a very easy and pleasant experience. He is very knowledgeable and cares about his customers needs. Highly recommend!
Bought my second car from O'Connors on Saturday. Had the privilage of dealing with Andy and Carson. Awesome guys down there. I will continue to do business with these guys because they step up and made sure I was happy. I received multiple emails making sure I was satisfied. I really appreciate there service and highly recommend them.
Scam artists and crooks
Always great service there. And if ur looking for a vehicle go see bill ried he's ur man
Brad Smith sold me a Ram 1500 Big Horn 4 x4 truck. He simply asked me what I was looking for in a vehicle and the first truck he showed me checked off all of the boxes. He was polite, respectful and knowledgeable. From the time we sat down with Brad until we were driving off the lot in our new vehicle less than 4 hours passed by. So far follow up has been spot on. I would not hesitate to reccomend O'Connor Dodge Chrysler Jeep Ram as a dealership, and in particular Brad Smith as a sales person. Ron
Friendly staff. Great deals
Bought my Jeep Cherokee through Riley Wallace who was friendly & extremely easy to deal with. Over the course of a week & some additional upgrades, I interacted with a few people there and all were the same - very friendly. Thanks Riley!
Tom Fabian was awesome, could not be happier with my upgraded RAM! Polite and knew his product! 10/10 experience would highly recommend going to see him if you are in the market for any sort of vehicle, he'll go above and beyond to get you what you want!
We just purchased a new 2020 Ram 3500 and the whole process was the best experience I have ever had with a dealership. Our sales person Kevan MacRae was extremely knowledgeable about the product and facilitated exactly what our needs were. Kevan kept us informed from the time the truck left the factory daily by email as to where the truck was on the journey to Chilliwack which was fun to watch the progress and kept us engaged all the way. When we picked up the truck on Saturday the process of dealing with the finance department and meeting the sales Manager Scott there was never any feeling of being pushed to purchase anything we didn't want and what a fun group that work at this dealership. Kevan is one of the most honest and trustworthy salesman to deal with and would 100% recommend him and O'Connor Chrysler. Thank you for a great experience and loving our new truck!!!
was looking at some trucks because wasn't ready to jump in and buy immediately, some guy from O'Connor calls me and insults my current truck and insults what i paid on options back in 2016, mentioning Today's Prices.. these guys are horrible stay away. Insult a customer and how i overpaid for my truck because i didn't buy it Connors and and and... I WILL NEVER GO THEIR AGAIN FOR SERVICE NOR A NEW USED VEHICLE. Very unprofessional and very insulting phone call to get a sale!
highly recommend o’connor chilliwack!! just financed my dream jeep here and i couldn’t be happier ! Everyone is super nice and they will work hard to get you approved. If you are looking for a new vehicle these guys are great. Thank you to the whole team who helped me drive home in my new jeep. steven was super knowledgeable, shared my love for jeeps and made the process so easy and comfortable. jennifer in the finance department was so kind and helpful and went the extra mile. Spectacular customer service. I will definitely refer family and friends!
Excellent Service Team!!
Great experience with Kevan in sales and Jennifer in finance! I was nervous going in, but they both made it easy and pleasant. I had a small issue with the truck after bringing it home, and Kevan was right on it to make it right! Excellent.
If your looking for car buying experience that is family friendly, has knowledgeable friendly staff and leaves you feeling confident in your car buying decision. go talk to Stacey at O'Connor Chrysler. Stacey took care of me and my family and I could not be happier. Stacey and Carson the Gm really made us feel like our business was Valued by the O'conner team. Thank you we will see you again!
Purchased a 2020 Jeep Gladiator end of January and today purchased a 2018 Wrangler JK Rubicon. Both times, Stacey was incredibly helpful, doing everything he could to find me the Gladiator spec we wanted. With no joy, Stacey went above and beyond to get me a GREAT deal on a new one they had in stock. To be honest, so much happier with the colour we got. Today, another great experience with Stacey. Great friendly atmosphere, no pressure. Have used the parts dept and Chris is a great knowledge and can get some good deals. I have the Gladiator serviced there (and the Wrangler will go there to) and the service desk staff and techs are all so friendly and helpful
Awesome sales guy was a great experience
Very good service.
great service department and selection of vehicle selection
Thank you Ebony and Richard for making our experience a good one!
Just bought a 2018 Jeep Compass Trail Hawk from O'Connor Dodge. Jon Eklund was a friendly, amazing, knowledgeable salesman. The purchase was seemless and he went through everything with us. He works hard to get the best deal for you. He beat all the quotes I got. I would highly recommend Jon anytime. Give him a call.. You will not be disappointed..
Had my truck taken for service without appointment they took care of my truck but there was a misunderstanding which I got mad at it and had a little chat with store manager finally solved the issue. The front desk and service department was being nice at all time. I'll see them when my truck needs to be serviced next time again.
We only stopped in for an oil change but the service was amazing, all smiles, and very friendly, and a nice tour while we waited, Ty so much ????
Most amazing experience getting my dream truck!! The entire staff were friendly, made the whole process super easy. I highly recommend O'Connor they are the best company for purchasing your vehicle! They take care of you and always make sure your completely satisfied before you drive away in your new/used vehicle!! Contact Gary to get yours today! Thank you again O'Connor for the best CUSTOMER SERVICE ever!!!
It was great like the help the give to make there customs happy
Bought our new truck from here and what a great experience. Very honest about the price and don't hide anything. Thanks to Steven and the rest of team for helping us find our new truck!
Just bought a 2021 Ram from O'Conners Dealership. Harley, our salesperson was a young polite man who was very knowledgeable about the truck. In addition , Richard and Brad were very helpful through this process as well. If you are looking for a vehicle, I highly recommend this Dealership. The experience was great!
Carla listened to exactly what I was looking for and In 10 min She had a truck out front that was everything I wanted and more and at the price I was willing to pay. We took the truck on a test drive and then they let me have it for a few hours as I went for a family lunch and and longer test drive. Carla and the team at O’Connor made my purchase easy and fun. Thanks and see you again soon.
What's the point of having a big text box in the submit query/information, when the sales staff simply ignore everything you've written, every question you've asked, and send the standard claptrap straight from the database? If you were genuinely excited to help, you'd read peoples questions and answer them, not perfectly illustrate why car sales staff have the reputation they do.
Second time.. second five star rating for Kevin Barnaby ,Conner Grant and O'conners Dodge Jeep. Both time they fit me in what's perfect for me. Great service... great deals.. amazing staff. If or if your not scared of buying or selling your joy.. go here they'll be there for the whole ride with a smile and half a cup of coffee lol. You'll get that when you use the Keurig.
I was looking at buying a new jeep and wasn't sure exactly what I wanted and Dan walked through the lot and was giving me information about all of them and then we spent 3 days looking at different models and pricing and he was so great to deal with! Great customer service! And in the end I got the jeep of my dreams!! Thanks Dan McGuire
We recently purchased a Ram Promaster and had a fantastic experience! I spent a few weeks shopping around, looking at used and new prices on the Internet. I contacted O'Connor via email and was quickly called back by Bill Reid. We chatted about my needs in the vehicle and the prices I was finding across the province. I honestly didn't think they would be able to match what I had found elsewhere. A short time later I had a clear, detailed, written proposal letter that matched the best price I had found anywhere in the province! My wife and I went down to the dealership to take a look at the van and go for a test ride. We liked what we saw and decided to go ahead with the purchase.A variety of options were brought to our attention, which we politely declined, but there was no pressure to sell us on anything extra. Furthermore, the price in the original offer letter was exceptional and there was no need to haggle on the price. We brought the van home and promptly had a sensor failure. Bill was super helpful and communicative as the issue was resolved. The service manager also called to explain what was going on and the issue was promptly fixed and the van delivered back to us. Overall we had an excellent experience at O'Connor and would highly recommend them!
Great service from the moment I stepped out my vehicle, Bill was very knowledgeable and forecoming about which vehicles I should look at for my needs. Made the process very easy from start to finish. Very happy with my purchase.
Got the Prestine Detail for 399; 500 with tax and supplies. They didn't communicate properly what was included and I feel like I wasted money because I originally wanted my seats to be cleaned. I talked to Shaun the Service Manager and he helped me realized that I was wrong because they performed everything they promised in the prestine package. Which in their defence wasn't bad. The wax job is alright and my truck is indeed vacuumed and wiped. Granted I didn't know what exactly was offered but it's too late. So its my fault and I'm sorry O'conner for leaving the 1/5 review. I updated my review to 3/5 to reflect my mistake of not l knowing what you include in your packages. Lose one star for communication and one for not owning your mistake. On a different note you get the 3 stars for the parts department for going out if thier way by explaining to me why tow hooks don't work on my model of truck. I respect that even though it wasn't their fault for the compatibility, he still had empathy and courage to say he was sorry that nobody mentioned this when I bought my truck. Because after all, I spent all this money on something that I can't even reap the benefits of. ***Note that I didn't buy my truck from here so there's no conflict of interest.
Took my Ram 1500 in for a recall. Service guy was very courteous and efficient. Got the recall done in 30min. That's what I call service!! Thanks OConnor!!
Fun place to visit
Terrible dealership. They great at selling, absolutely brutal at quality assurance. New truck had problems right from the start. They continuously blamed another department, went in 5 times for same problem. Took 9 months of calling to have them address engine issues. Awful experience, buy a vehicle and get lost is the oconnor way.
5 star all day long. Took my truck in for service and was contacted throughout the day on progress. Had to pick up after dealership was closed due to heavy traffic on the highway but the Sales Manager Brad was ki d enough to hang out until I arrived.
Highly recommend Kevan to everyone! Bought a Jeep Wrangler 4Xe recently from O'Connor and they are awesome! Best price in BC, best services in BC, all the best!
Awesome service department crew. Did above and beyond to fix an issue with my Ram 3500. Got me back on track with my vacation .Big thank you to all the staff.
Great results at the parts counter, thanks guys.
Great people, Great service, Competitive prices Thank you Ebony for your kind and great support through purchasing my new amazingly customized Gladiator, Couldn't be happier with my purchasing experience????????????
Thanks to Kevin and Carson for a good experience purchasing our Jeep Wrangler this week, it was a pleasure dealing with both of you and we love our Jeep.
First time buying a used truck from a lot. Great experience, not pushy. Two thumbs up for Kyle and Jon our salesmen. And can't forget Elizabeth our paperwork lady, she made things so easy to understand.
Rod Pidcock We just purchased a 2019 Ram 1500 Sport.. Met with Kevin and Carson. Both were very friendly, courteous and professional. Drove away very satisfied. Great staff all around. Would recommend them to anyone.
I would lot recommend this place, Chrysler promised a gas card for test driving and coming to their event and was all a lie, only pushing financing down my throat then charged me for diesel truck price on a gas truck to let them have my trade in for free. was supposed to be rebates for the event and never got anything, no attention, no service, no customer service at all. I will never step foot into this dealer again. Abbotsford was a better experience and Langley.
Great service. Chelsea went above and beyond.
Amazing service! I called on short notice as my battery died and caused the Transmission control module to malfunction which means I couldn’t drive it and only dealership could reprogram it. I was first told it was about 2 weeks for appointments but they realized I was stranded in Hope BC and was panicking. They agreed to accept my vehicle to be towed in. They had it all done by the following day and the bill was actually extremely fair as it could have been so much worse. Thank you so much for your help and kindness it’s much appreciated.
My husband and I bought a Jeep from Kevan McRae. He is by far one of the best salesman we have ever dealt with. He's extremely knowledgeable, friendly and helpful. He went out of his way to ensure my husband got a fair price for his trade in as well as getting him the vehicle he really wanted. Kevan and O'Connor worked hard to earn our business and we are definitely going to remain loyal customers.
after service my car in here. I had several problem . and I spend lot of time in here. but was five star. sorry
Was extremely pleased with the service from Harley when me and my wife were picking out a new vehicle. Guy clearly knows his stuff for such a young age and was a major help. Definitely a dealership I would buy another vehicle from again.
Crooks . Horrible service they constantly lied about my truck being repaired. Was in there for 3 weeks i took it out brought to a transmission shop was in and out in 3 hrs
Their service department is good -my wife takes her car there -ok service but parking is usually scarce.
Traded our 2014 ram for a 2019 ram from Kyle Nelms! Wicked service! Love our truck! And everyone in sales and service have treated us amazing over the last 5 years!
We recently bought a new Ram 1500 from here. Everyone we dealt with was amazing and provided excellent customer service. Shout out to Bill Reid for answering all of my many, many, questions and helping our family find a truck that fits our needs!
Bought a new 2019 ram, I love it, if your looking for a nice new ride talk to Kevin Barnaby!
I am not the kind of wife that likes to shop for new vehicles. Brad, Carson and Elizabeth were AMAZING. This was the Best and easiest Truck purchase ever. Highly recommend this crew. Above and beyond all the way. We also got a perfect gift for our granddaughter ❤❤❤
Called in to speak with the service department this morning at 830 was told they were busy and if I would like for someone to call me back so I say sure left them my name and number an hour goes by no call 2 hours go by no call finally said forget it and call Abbotsford dealership no hassles what's so ever more than helpful asked questions booked an appointment perfect customer service 430 rolls around not one single call back from O'Connor Chrysler what a joke worst customer service ever I will never be back to get my truck fixed or ever think about purchasing another vehicle from them
Love our new kia Soul, it fits our new style perfectly.!! Thank you to Bill Reid and the team for making our purchase easy and friendly. You all went above and beyond to make us feel you were there for us. Love it.. we even named her (Pippin) lol
The entire staff at O’Connor’s Chilliwack is very friendly and helpful. We were just looking and dreaming for a truck and had been to other dealerships to see what was out there. O’Connor’s was the only dealership that someone came out to the lot and talked to us. Derick Mummery was our sales consultant and he was a pleasure to work with. He made the experience of buying a truck so fun and exciting and made our dreams become a reality! We got exactly what we wanted and are so happy with our purchase. Huge Thanks to Richard Weeks the Finance Manager; with out his help we probably would have walked away with nothing. So thank you O’Conner Chilliwack!
We had a very positive experience when we purchased our new Jeep Renegade . Bill Reid and Brad Smith were there to make sure we got exactly what we wanted. I was very grateful for the tutorial from Bill as to how all the new bells and whistles worked and enjoyed all the laughs along the way. The whole team at O'Conner Dodge went above and beyond for us and we would highly recommend this dealership to family and friends.
I just purchased a new Ram 1500 Laramie from O'Conner. The service was top notch, Bill Reid was thorough, friendly and efficient. He showed me what I wanted to see, and did not waste my time. I would recommend O'Conner to anyone looking for a new vehicle. The experience was excellent, no pressure, show you what you are after, and give you the help you need to make a decision. Thanks Bill!
Would not to business with this company again very poor customer service
From start to finish with the purchase of a new truck, our salesman Stacey and the O'Connor team were fantastic. They were patient, informative and worked with what I really wanted. Once my wife and I had decided on the truck we wanted they even stayed open late to complete the deal! Paperwork and Insurance also stayed to complete. Nothing but a 5* experience from here. Will continue to do future business with them. Thank you for making the car buying experience a great one!
It was a pleasure working with O'Connor Dodge Chrysler. Very polite, pleasant staff that go the extra mile to help find what you're looking for. No pressure and very patient. I highly recommend them for your next vehicle.
Brandon Sanchioni has great service and has lot of experience about vehicles. He sold us our Toyota Corolla. I like your whole company's service they are really nice and helpful. THANK YOU!!!
Service department is always top notch!
Brad Smith gave me the red carpet treatment and with the assistance of the shop I had my new Ram 3500 Limited ready in 24 hours! Amazing service!
I recently lost my car in a fire and was quite devastated by it. I went into O'Connor to get some information and was greeted by Deana and she was amazingly helpful and such a great person to work with. She not only helped me through an upsetting time for me and my kids but helped me find an even better car than I already had. She was wonderful with my kids and wonderful finding me the right car that fit my family. She was in constant contact and made the whole dreadful experience of having to shop and buy a new car very pleasurable. The staff in the finance department was just as wonderful taking care of my previous car loan and helped me get a new car loan and made the process even easier for me. So if your looking for a car go see Deana and she will hook you up :)
Great service
Very nice people
Had the unfortunate circumstance of having our vehicle towed here after it broke down. Took way too long to diagnose the problem, and then it was too late to order the part. When the part came in several days later, they had ordered the wrong one. Being that we were from out of town, the additional costs and inconvenience of hotels and travel meant the overall repair was even more costly. Staff had unbelievably poor customer service, and absolutely zero empathy. The service manager would not even come to the counter, and upper management failed to return phone calls. We were promised a deal on the shop charge due to the inconvenience, but that was not evident in the final bill we received. To top it all off, the repair wasn’t even done properly. Now the doors on our Jeep no longer lock automatically. When Shane O’Connor finally accepted our phone call, his response was that we were lucky they even worked on our vehicle being that we didn’t purchase it at his dealership. Unbelievable arrogance. We have owned five Jeeps and never have we had an experience like this. Hope nobody else has to endure this unacceptable level of service from a dealership representing the Jeep name.
They have the oem parts you need. It's a bit pricey but if you have ocd like me and you want the exact parts, they can get it for you.
Excellent service and friendly staff. Bill Reid was extremely helpful and informative. I'm very happy with our new truck. Thanks again! -Brandon
Excellent staff. Very accommodating. Would purchase from there again
Summery: No integrity and rude staff. Pros: - They had the Jeep I wanted. - Good financing department that got me a low rate. Cons: - They refused to negotiate on the price. Staff were very rude and disrespectful in this regard. - An extra $5 000 in hidden fees that they wouldn't reveal to me till I was in the financing department. - Missing passenger side visor. I was told at the time of the sale that they would order one in for me no extra charge. After the sale (and waiting for three weeks), they refused to order it unless I paid. - Was told it came with bluetooth. After the fact sale I found out that it was an extra feature I had to order. - Was told that it came with a years subscription with satiate radio. When it ran out after three days, they refused to renew it. - Tire pressure was low. - Vehicle was dirty. - Vehicle had low washer fluid (which ran out at a very bad time). Conclusion: Stereotypical shady car dealership. Avoid if you can. If not, brace yourself for a bad experience and get everything they promise in writing.
Kevan McRae sold us our Dodge Grand Caravan, pre-owned car. Great experience, good car, best deal. Will come again.
My husband and I were overwhelmed from looking online, second hand dealerships, WV, ford and hundai. I love this dealership, its very clean, friendly, professional and best of all I didn't feel watched or pressured. My husband and I have different preferences and needed something we could both enjoy. Brad smith listened to my delema, prioritized how important some features were than started showing me vehicles. We narrowed it down to the durango and the cherokee. We decided to go with the cherokee, we stuck with the basic options (which still feels like a lot of options!) We got a great warranty so were confident this vehicle will last us a long time. My husband and I are obsessed with or Cherokee!! Its so much fun to drive around, to be in and my friends cant belive how cheep it is to buy a new car with warranty!
Kevan MacRae sold us our Jeep Libertty and we are very happy with our sales experience. Kevan was very friendly and courteous .Kevan went the extra mile to make a a satisfactory deal for everyone involved. I would definitely recommend him to anyone looking to buy a vehicle.All in all we found all the staff friendly and courteous.
I purchased a Jeep from Kevin Macrae and would recommend this dealership to anyone. The whole buying experience was up front and hassle free. Thanks Kevin and Arnold.
The gentlemen (plural) in the parts department here goes above and beyond! Big shout out for the extra help when its needed, customer service is becoming a thing of the past and you guys deliver every time. Chris and the boys from parts and Sheldon from service, huge shout out! (give them boys a raise! $$)
I was on a mission to find a family SUV and at O’Connor Chrysler I found the car I was looking for with the help of Kevan MacRae. Kevan was very helpful, knowledgeable, honest and most importantly not pushy. Kevan explained everything in details to us about the car and made myself and the family feel confident in our purchase. The whole team at O’Conner was wonderful and my 3 year old son made some new friends there. Thank you all very much!
Loved the service that Dan McGuire provided to us when we were buying our Caravan! He was great at showing us the features and we got a fair deal for our trade in! We would defiantly recommend seeing them to purchase a vehicle! They even came to pick up my van to have the bucket seat installed so I didn't have to worry about waiting around with my 9month old while it was getting it serviced and brought it back to my door! Awesome group!
My experience was fantastic start to finish. Riley Wallace did an awesome job getting me into my new challenger. I would recommend him to anyone.
I have been loyal to O’Connor for 20 years, they all make you feel like part of the family. There is always a fantastic inventory with a very knowledgeable staff that practice low pressure sales methods. The service department is spot on with any diagnosis and gets it right after the first visit rather than 2 or 3 visits to other dealerships or shops. I happily purchased another vehicle from O’Connor even though there were many other comparable deals to be had. I stuck with the best and know my ride will be in good hands. Thanks goes out to Jon E and Jacob D for all the work they put in to make this a pleasurable experience. Cheers guys, love my new GCSummit.
Thomas and Julian Willms were awesome to deal with. Would recommend them to anyone!!! Thanks guys!
Get oil changes quoted or their prices may be unrealistic. But a good experience in their sales department.
Love our Ram. Brandon was great and helped us find a truck to fit into our budget! We'll be back in a year!
Very dissatisfied with the customer service and quality of our dodge caravan! The amount of money we spent on it above and beyond the warranty is ludicrous! Every time I'm notified that it isn't covered by warranty....very frustrating to lose power to my vehicle but its my problem? That's a major safety issue!! Not the service I expect from a dealership. Will never be a dodge customer again.
The staff at the Chilliwack location are knowledgeable and extremely friendly. My overall experience was positive.... I wandered in 'just looking' and drove away in a 2014 Fiat 500L! I can't figure out how it happened, but I am just loving my new vehicle. Hats off to Derick Mummery and the management team. Your follow up care is greatly appreciated.
This place is very expensive
Women watch out. Went to the service department asking for a piece on my side view mirror and the man went out to look at it and then brought me a quote of $868 before labour to replace the whole mirror saying I should probably go though a claim. I then asked if I couldn’t just replace the piece of plastic and he said no it doesn’t come like that. Off home I went and let my husband know of the cost and within 5 min he found a stock number for the piece I needed called the service department and got them to hold the $45 part at the counter for pick up! The parts man saw I had three kids in the back saw that I was a women and decided let’s take advantage of this poor soul I’m sure she’s too stupid otherwise. It’s a sad day when you can’t even trust the service department at O’Conner to not rip you off! Will never go back to these scumbags.
Top notch sales crew. Very friendly and a pleasure to deal with. You won't be disappointed
If anyone is wanting a dealership that cares for your well-being definitely go see the fine folks at O’connor Dodge! They are a great establishment.
The girls working in the service dept were great. Excellent customer service everytime i go in.
Traded in my 2015 Van and was able to get into a brand new 2019 Jeep Cherokee. We absolutely love the vehicle. Brad Smith was FANTASTIC! Walked through all the small details with us and Richard in finance also worked wonders. Was by far the best experience I have had purchasing a vehicle. I highly recommend Brad and will be coming back!
Thank you Emily for all your help with my recent purchase! I would definitely recommend you and O'Connor Chrysler to my friends and family for their vehicle needs.
Good service
I went for scheduled maintenance on my 2016 Ram 1500 and there were some long delays due to a service issue. The staff went above and beyond to make up for the inconvenience and I want to thank O’Connor Dodge for their generosity. I would recommend this dealership to my friends ????
Thank you Ebony and Richard your service was great! It was nice to be able to purchase and get insurance in one place. :)
I would gladly recommend this dealership and especially my sales man Jon Ekelund. He put myself at ease and went above and beyond to help me get what I needed. There was no pressure, no stress at any time. In and out in a short matter of time too! Jon cares about the customer and what they need in order to complete a sale. I will gladly keep going back and dealing with Jon!!
Overall great experience with O’Connor. Great staff! Friendly, knowledgeable and helpful. Would recommend for your next vehicle purchase.
Service Sara really made my exoerience feel like a friend was taking care of me.