Reviews of Mertin Hyundai (Car Concessionaire)

OSO COOK

We had a great experience with Edward vanTunen at this dealership! He is very knowledgeable about cars and was very helpful in securing us what we wanted. He is always a phone call away to any questions you have got and you can be sure to get a quick response from him. He is professional and trustworthy! He represented Hyundai well on the day! Thanks, Edward.

David Seltenrich

Really nice people and maybe my first job.

Russell van Essen

Tanya Maahs is exceptional. She really wants what is best for her customers and will make sure you get what you are looking for!

Kayla Bradshaw

I had a really good experience with both Brett and Tanya! Brett was very good at explaining all of the features of the car I bought/ making sure I was comfortable with the whole experience, together him and Tanya made sure I went home happy and with the best deal possible when I bought my car! I highly recommend Mertin Hyundai if you’re looking for a new vehicle!

Music and Bible stories for Olly

Exceptional service.

Robert Davidson

I am writing this review because I wanted to and to give them a review from a positive experience we had. Jeff Grange was great to deal with as was the sales team. Such easy going folks and professional in all aspects. Jeff was excellent at reviewing the features of the models we were interested in. We had a good experience buying a new vehicle there. We did go to other dealers nearby like the Automall but came back to Mertin a second time feeling comfortable there.

Elle Geisser

We were fortunate enough to be the very first people to buy a 2017 hyundai Elantra from Mertin in Chilliwack . Our salesman was Adam Ratvay, and on every level he was the best. He listened to what we wanted, didn't rush, and as the colour we wanted wasn't on the lot, he made it happen, The sales team from start to finish made us feel like we were making the right decision. Our experience had no downside at all. Thanks Adam Ratvay.

Matthew Stevenson

Great service as always. Quick and courteous, and friendly staff!

Laara Green

Had a great buying experience at Mertin Hyundai. My salesman Brandon Yee was the best, I can say by far this was the best car buying experience I have ever had. I love my new Veloster N - thank you to Brandon and the team at Mertin for sourcing the exact car I was looking for.

Lars Larsson

Great service. Fast and timely. Friendly staff. Car left clean and sanitized.

Charlie Trépagnier

I had the best experience here buying my new car! It was the first car I'd bought in just over a decade, so I really appreciated how informative and friendly Alex was. He was professional, easy to approach, and friendly --- I didn't feel rushed into a decision, and feel my time inside the dealership was managed amazingly! He took the time to show me how all the fancy new stuff in my elantra worked, and even was able to get in the colour I was hoping for. I also want to note that the pandemic safety regulations are followed inside of the dealership very well too. (:

David Fairbairn

Bought a used Honda SUV and had a great experience. Rick was our salesman who was very friendly and patient with my family. Jonathan was our financing person and managed to get us approved despite my wife and I being self employed. He was also very nice to deal with during the whole transaction. We ended up having a small hiccup with our warranty about a week after the purchase. I went back to the dealership and they fixed the situation right away with no questions asked. We will definitely purchase here again!

Anna H

Great service as always, and the staff is awesome! ☺️

Lynne Monnon

Mya and Brandon were amazing making my experience stress free, I am still in shock that I drove off with a 2019 kia Sportage in a day, Thank you Mya and Brandon????

Corrina Diepold

Amazing Service and deals! All staff were extremely friendly but we worked directly with the sales associate Tanya, she was very helpful, spent the time necessary with us test driving and searching for the “right vehicle” for our family. We did not feel the sales pressure or hassle as we have with other car dealerships! We found the “right vehicle” and fell very confident with the warrenty package offered and servicing that has been completed by Mertin for our family to maintain safe driving! Thank you for the help!!!

Angela Easthom

Took my car in for warranty work and part needed was shipped to another dealership across the country. I was then left without my car for 41/2 days because of the mistake. No courtesy car was offered and no apology was given when car was finally fixed. I was disappointed in the dealership I have bought many parts and my new tires here. I won't be back I will be using the Abbotsford hyundai dealership from now on. REPLY: An apology at the time would have gone along way when this occurred as mistakes happen instead of your part was sent somewhere else making it my problem. Im assuming this type of thing happens often as I posted this after I got my car back and no one can figure out which person it is. I was more disappointed than anything else with how it was handled. Futher to this review I now drive all the way to Abbotsford to get servicing on my Hyundai Accent. Customer service at Abbotsford Hyundai is night and day compared to Mertin Hyundai. I have heard good things about the sales department but the service department has some to be desired. I work in a large organization in the area and have passed along my experience at Mertin Hyundai and several of my Co workers have had negative experiences at this hyundai location. Do yourself a favor drive the extra distance to the Abbotsford location for servicing.

Katherine Kulyk

I just bought my first car... a Hyundai Elantra. I dealt with Nick at Mertin Hyundai and what a fantastic experience. I had been to other dealerships and felt like I was being attacked by vultures. But Nick was gentle, knowledgeable, very kind, and paid attention to all the little details of the interaction. He had the car washed before I test drove it. When I had decided to purchase it, Nick helped make the negotiations smooth and painless. I picked my car up the following day and it was detailed perfectly. He had arranged my meeting with the business manager and the insurance agent so there was no waiting. The transaction was very smooth. Then when the car was mine Nick sat with me for an hour and went through all the features of the vehicle. If you are buying a car I recommend seeing Nick at Mertin Hyundai.Thanks Nick!

Matt Friesen

Got an actual post tax and trade in offer extremely quickly and for a great deal. Rick was pleasant and easy to deal with and low pressure.

Derek Wardas

Quick & Professional

Jeoanna Sanchez

extremely pleased with the service & car I just bought, couldn't be happier!

Smile Arora

I got engine replaced for my Hyundai Sonata , William from service department guided me and helped me fixing that. His really nice, like his service ????????

Irene Annie Smith

Very great service! No words can express how ecstatic I am on my recent purchase. They went above and beyond for me. Spent 2 hours after closing time. And I was only a walk in customer. Ended up getting the car the same day. Will definitely start doing my business with them in the future. Me and my mother are so grateful. Thank you to Brenden especially, for staying after hours and making sure I was happy with my decision on the Tucson. Very great car.

Jenn Williams

We purchased a brand new 2019 Hyundai Kona EV Ultimate from Mertin Hyundai in Chilliwack and picked it up on May 2nd of this year. We have been waiting a while to post this review to let our experience settle a bit before writing about it. With respect to the positive aspect of the experience, the sales person Edward was very knowledgeable and pleasant to deal with. We truly did appreciate this as part of the buying process. We also have very little negative to say about the car beyond the fact that the stock tires on the car are woefully inadequate on anything but dry roads. This of course is not the dealership’s fault but rather Hyundai for choosing a what is apparently a poor quality low resistance tire to achieve range at the expense of safety. I note the close cousin to this car, the Kia Niro EV has much better stock tires on it (Michelin). Any positive experience was quickly overshadowed by the fact that Mertin Hyundai added an additional $2000 fee to the manufacturers suggested retail price (MSRP on Hyundai’s corporate website) on top of already significant dealer/documentation/financing fees, etc. While it is certainly within their right to do this, acknowledging that this is a difficult to obtain vehicle, this extra fee pushed the car into the luxury tax bracket in British Columbia contributing to a significant tax cost on top of the $2000. Sadly, we were a little too trusting and we didn’t really realize what had happened until after the fact. Overall, we were out close to an additional $3000 between the extra $2000 and the additional taxes. If we had not had a trade in, this would have been much higher. When asked after they fact, Mertin Hyundai was unapologetic and noted that that this additional cost was negotiable on other vehicles but non-negotiable on the Kona EV due to its limited availability. They further stated that other dealerships add similar fees (I am aware some do but this has not been our experience at many dealerships in buying many new cars in recent years and we have in fact avoided dealerships that did this). Overall, we were left with a good car but a very sour taste in our mouth. Also, interestingly enough, we never received any form of customer survey after the purchase as well. Overall, this business practice is very short sighted and I hope that Mertin Hyundai is satisfied with the $2000 they inflated the price by as this is the last purchase (including service) of any kind they will ever see from us or anyone else we know. By the time we were done with the $2000 and the extra tax bill, we could have got a Tesla for the money we were out. Overall, just because they can add these fees doesn’t meant they should and Mertin Hyundai should especially consider the consequences of the fees and the taxes (luxury tax) on their customers (and repeat/referral business in the future) when working this out. In the end, it’s a free market and they can charge these fees, but we can also take our business and anyone else’s we can influence to a different car dealer in the future. In a perfect world, Mertin Hyundai would make this right but my expectations are pretty low given the response prior when we asked the dealer about this. Ultimately do your homework on the price of these cars and beware of this practice at Mertin Hyundai. That being said, if you are swimming in cash and you want to pay more for your car and pay the luxury tax, then absolutely buy a Kona EV there.

Tanya Devito

Brandon was super helpful and took the time to figure out what I was looking for and what would work best for me. Everyone took the time to explain the process and what w happening and made it a painless process. And now I have a beautiful new car!

Joann Jeanette

great service, friendly, helpful and went above and beyond to help me get into a new vehicle as soon as possible

Penny Williams

My sales person was Saad Khan and finance person was Johnathan Long. Thank you so much for getting me into a beautiful Tucson. This has everything I want and so much more for a great price. I can’t think of a better way to start my year, then feeling like a princess.

TNT MOTO

Awesome experience. Great people. No pressure. Addressed all my concerns immediately. Highly recommend. Looking forward to purchasing another EV from them in the future.

DrTonyGalloimprovise

The service was really great! We had an ICBC claim and Replacement insurance that I was truly nervous about. These people went out of their way to make sure that everything went smoothly for us. They gave us as much time as we needed to ensure the step by step process was clear. They even provided great direction for making sure we got the claim money we were supposed to get. Free winter tires were included. Our salesman Saad and the financial agent Tanya were particularly the ones who are to be commended. However the other agents also worked as a team with them. Thank you to this team! Tony and Diane Gallo.

Dorothy Hunter

Very pleasant and helpful staff

Gillian Everard

Service guru Jonathan took really good care of me. Love these guys!!

Josette Nagel

Very helpful including helping me as I broke my arm and insured a ride for me to home and a pick up back to the dealer. everyone was awesome including Brett he was great

sophia rose

Always have a great experience here! Haylen is so helpful and Tara who serviced my car was really nice! :)

Robyn Haase

They did everything they could to get me my car and I am so greatful Brett and team did amazing Job I sent my friends to him and they got the car she wanted and now we are all crew thank you I will forever go there ????

Cassy may

As a first time car buyer these guys definitely over exceeded my expectations. They were there for me every step of the way, making sure I was getting exactly what I wanted. I felt so comfortable with Adam, Nick and Tanya. If this pandemic was not occurring I would have probably given them the biggest hug! Nick even called me the next day to see how I was liking my new Tucson and saw I can contact him with ANY question. It's nice knowing I'm not just stuck learning about the SUV all on my own. Great team!

Katya Molina

I'm happy with the great customer service provided, I got all my concerns answered, fully recommended for its great staff!!

Jullie Hayden

My Mertin Hyundai rep Edward really went above and beyond to meet my used vehicle buying needs. He was super accommodating courteous and knowledgeable. He took the time to educate me on the differences of models and what would work best for my needs, without making me feel uncomfortable or ignorant. The other staff I dealt with were all very helpful and nice. I would definitely deal with him again for future vehicle purchasing needs and will be recommending him to all of my friends and family!

Aidan Roche

Bought my first brand new car (2016 Elantra) from them in April. Dealt with Jacob in sales, he was very pleasant and informed me about a vehicle I was not originally aware of but suited my needs at a better price than what I initially came in. After some research at home (as I would not be buying a vehicle I had no looked into substantially) I came in with an offer and with minimum extraordinarily low-stress haggling we had a deal that worked for both myself and the dealership. Since then I have had my first service and their service department is equally pleasant to deal with. So far I have no complaints and I am very much enjoying my new Elantra. Would definitely say my entire experience was a positive one and have already mentioned to friends. Jacob wasn't too pushy and answered all my questions during the test drive of both the Accent and Elantra I tried out. I would definitely go to them again in the future for both sales and service.

D K

Great service, they were very timely and took my car on time. Service desk was very polite. And the customer service was very polite as well. Definitely happy with my service and experience.

Chad Bailey

Brent in Service is always awesome!

Lionel Nyamurenje

Thanks to Brandon, Manny and Maya for a great service. Will definitely come back for an EV

Dave Brown

Bought a 2018 Santa Fe, everything they promised, they delivered on. Very happy with my purchase, and the staff at Mertin.

Neda Zarbayani

Highly recommended. We had a very good experience with Mertin Hyundai in Chilliwack. Victoria and sale manager worked on the numbers for us to buy a new Ultimate Palisade. And they gave us a very good price on our trade in car that other dealers couldn’t even get close to their numbers. Thank you from my family to this amazing dealership.

Kyle Bouwknecht

Just leased a new 2018 Hyundai Kona. From front to back the staff were great! I never felt pressured and they made me the boss of the whole transaction. Adam made things simple and came up with something that would work for me. Tanya in the business office fully explained everything that I was signing and I left there feeling excited and ultimately at ease about the whole thing. This is my first new vehicle and I definitely shopped around and talked to other dealerships. Mertin Hyundai was easily the best to deal with and were no nonsense. Thanks to the whole Mertin Hyundai team!!

Maria Bedia

I had a lovely experience at Mertin Hyundai! After struggling with several dealerships in Vancouver, I called Jake Davies. He was amazingly helpful and straightforward - a rarity it seems with certain salesman. When I came into the dealership everyone was so kind and helpful and they honored the agreement we had spoken of on the phone. If you want a pleasant car buying experience, save time and go straight to Mertins. I can't recommend them enough. They are the best Hyndai dearlership in the Lower Mainland!

Maggie Freeman

Don helped my boyfriend and myself trade in our old Ford for a brand new Ioniq hybrid. Coming to Hyundai, we were under the impression that the gasoline only model was our sure bet, however, after Don went fully over the features of all 3 Ioniq options, we chose the hybrid/plug-in, something we had never considered before arriving! We couldn't be happier with our new car and the AMAZING service, hospitality, and warmth that emanates from the Mertin Hyundai staff. Would recommend to anyone in the market for a new car, or looking to trade in; car shopping doesn't have to be stressful and you don't need to be swindled by a sleezeball who's only trying to push their product. The Hyundai's practically sell themselves, the staff is really only there to make sure you are more than happy with the decision you're making and that you're being fully taken care of(the warranties are amazing!!). Thanks Mertin Hyundai!!!

Anna van Tunen

After driving my mom's new Hyundai Ioniq Electric I looked into getting a Hybrid for myself. I'm thrilled that my savings in fuel will make my car payment. (I drive a lot of KMs). Edward and his team made it possible for me to drive away in my brand new Ioniq Hybrid. Edward is unbelievably knowledgeable about these cars. thanks Ed!!

Beth Walker

Loved the sales department! But I've never been so consistently disappointed by any other service in my life, than the service department at this location. Any time something is wrong with my vehicle, I take it in and am told it's fine. I ask direct questions about warranty maintenance and can never get a straight answer. When I do get a straight answer, I'm told after the fact that the person I spoke with was wrong and there is no accountability for what they've told me. Every time I go in for one service, I'm pressured relentlessly to purchase another service that I don't need (often having to say no at least 3 times per visit), only to find out I've neglected services I DID need for warranty, on a representatives word that I didn't. I will be taking my business to the abbotsford location from now on. Can't wait until my warranty is up and I can go to my regular old mechanic.

Diana Brown

Great service, friendly staff, and staff always informs me if there is issues and need authorization.

Vincent Oravec

Brent from the service department has been looking after all of our car care needs, hes been 100% throughout everything, even going so far as to offer over the phone advice to help save us a trip back into Chilliwack from Mission. I highly reccomend this dealership for their straightforward honesty and above and beyond customer care. Five stars!

J. Roger Paquette

This was a great day. Brandon met us early and was at the front door to receive us. Everything was done Professionally and promptly. All questions were responded along with follow-up questions. Keep up the good work Brandon. Roger & Mariette Paquette

Jason Ooms

Efficient and friendly service. We received a good price on our trade-in with relatively no haggling.

Steffani Girard

The whole team was amazing! I had recently got in an accident and really loved my old suv and wasnt totally sure about getting a new one. But what can I say Brandon knocked it out of the park with my Hyundai Tucson.. it fits my lifestyle perfectly and the whole team was super courteous and helpful the whole way through, I cannot thank them enough!!! Looking forward to many more years with my new SUV and cannot thank Brandon enough!! Amazing deal!

Chris Hinse

Great customer service.

Wesley Hawkins

Brought in my (non-Hyundai) car to be detailed and they did an outstanding job! I had a water leak fixed, so there was some mold buildup and they knew how to properly take care of the issue and when I picked up the car it looked brand new throughout. Top notch service and excellent results!

Lindsey Steeves

About a month ago, I bought a new Hyundai Elantra and I am so glad that I did! I love my new car and my experience with purchasing my vehicle was excellent! I was feeling a bit anxious to step foot onto a car lot because (I'm sure like a lot of others) I know nothing about vehicles! Tanya M was very kind and patient when explaining every detail to me in a way that I could understand! She put me at ease and I did not feel any pressure to make a decision. I felt comfortable asking her any questions that I had. I was able to make a confident and informed decision with Tanya's help! Next I went over to Tanya U to learn about protection packages and warranties. Again I was nervous because I don't understand this type of lingo but Tanya was patient and thoroughly explained my options in a clear way. Thank you both for all of your help and patience! I love my car!

Jordan Rempel

Had really good experience here, Victoria was helpful and was nothing but pleasant to deal with, no hard sales push, Manny(sp?) In the financing department was also super friendly and forthcoming. Great place to go.

Kirk Dzaman

We test drove many different makes and models before buying a 2017 Santa Fe Sport. The experience at Mertin Hyundai was exceptional. We dealt with Tanya Maahs and she was, well... perfect; no pressure at all and didn't burden us with sales pitches. You could tell she actually cared about our family and helping us make a decision we would be happy with. We actually test drove the Santa Fe first, then told Tanya we were going to the other dealerships in town to test drive the competition. She was so confident and gracious with us as we piled our kids (along with their car and booster seats) into the Santa Fe. After test driving things all around Chilliwack, I called Tanya the next day, so I could drive the Santa Fe again and take time to make the right decision. Tanya was so great and let me take as much time as I needed; she answered all my (thousands of) questions, even offered to give the the vehicle overnight if I wanted. She really knows her stuff and helped us get into the model and trim level we needed. Thanks Tanya! Needless to say, the service and value of our experience caused us to make a vehicle purchase and I'm confident we'll be happy with our new Santa Fe for many years. If you need a new vehicle, go see Tanya at Mertin Hyundai...I'm sure you will be as happy as we are.

A Brown

Check in was organized & quick; work was completed in a reasonable time and I was contacted for pickup of the vehicle when ready.

Kara Dafnis

Brandon our sales representative was amazing! He took his time with us, provided us with all the information we required. Had great communication with us though the process, without making us feel pressured. We had an overall amazing experience with the Mertin team and would highly recommend them. Everyone's customer service was excellent. Thank you and we love our new car!

Maks Krolenko

Rick did amazing job to help and explain about vehicle. Great professional Hyundai location. I am excited to work with that in future

Amelia Besito

Amazing experience buying my 2018 Tucson!!

Denise Ellis

The salesman Edward was informed on the EV's with lots of helpful tips and guidance. Was a very pleasant purchasing experince!

Josephine Johnson

This week I drove from Lytton to Chilliwack in BC to arrange for the purchase of an orange 2018 Nissan Versa Note from Mertin Hyundai. It is a perfect car for me, with all the features that anyone would want, plus extremely low mileage. This would have been a seamless and pleasant experience -- except for the COVID-19 circumstances that limited my ability to pay for the vehicle. I had expected to use a personal cheque, believing that it would be a simple matter to take the cheque to the bank and get it certified once the exact figure was known. Unfortunately, the dealership was not able to accept a personal cheque, AND all the Royal Banks in Chilliwack were closed, despite it being a weekday, due to COVID-19 restrictions. A telephone request that the Bank allow a temporary increase to my daily POS limit to the amount required was rejected by the Bank - notwithstanding that I had more than sufficient funds on deposit with them. That left one alternative – credit cards. However, the use of credit cards results in increased expense for the dealership that normally would have been charged to me (in this case $465.00). My purchase experience ended on a happy note, for, as each resolution in turn was rejected or refused, the Manager agreed to waive the credit card fees. I will be sure to take all my future business to this dealership and to recommend it to my friends.

Pink

Salesperson Adam is the best. He is thoroughly knowledgeable on his cars and works to make sure the customer is in the right car for their needs. He really knows his brand, and unlike many other dealerships, Adam knows his competition and what sets his vehicles apart. He was engaged without being pushy, which I appreciated. I will be looking forward to buying from him in the future.

Ryan Hamilton-Clark

All the service advisors know their stuff and are super helpful- never had a bad interaction here!

Sheri Lavender

The best dealership all around Staff are friendly, knowledgeable. Always happy and always try hard to get you the best deals Thank you Mertin Hyundai For my new car

Curt Kliewer

Outstanding customer service. Great group of service techs and customer service members. I've been a customer with Mertin Hyundai for my last 3 Hyundai cars.

Brittani Gulka

Originally had a great experience purchasing my vehicle here until a year later when I started receiving phone calls from someone named Saad trying to get me to trade my vehicle for something new. I normally don't mind phone calls like that, I always like to know my options but when he refused to take no for an answer and continued to harass and call/text me daily while completely ignoring the fact that I told him that I wouldn't be able to get a new car at this time it was a bit too far. It got to the point that I actually had to block his phone number because he was so pushy and would not stop. The only reason they are getting even two stars is because working with Edward was great he never pushed me and was very patient. Between my boyfriend and myself we have purchased 3 vehicles from 3 different dealerships and I have never dealt with a salesmen as pushy and aggressive as Saad.

Jason Vanden Berg

The entire team was kind, welcoming, knowledgable and understanding. Great service, respecting our time and questions. Great selection of vehicles and gave us great price for our trade.

shelsi humeny

Went in and bought my 2022 Hyundai Kona yesterday. All the staff was so helpful and amazing. I would highly recommend going here if you're thinking about a new vehicle! ???? Alec was especially amazing making sure everything went as fast and as smooth as possible

Shaunelle Kerkhoff

Edward was a great help in getting me into my first vehicle!

Michelle Knowles

My parents got a Hyundai Tuscon from this location back in 2006, & they've always received good service from the people here. I myself bought a pre-owned car here last week, & the service I was recieved was good. I was greeted by friendly people who were willing to help me out, & Ian Long went over & above to make sure things worked for me, payment-wise. I'm glad to've been able to shop at a Chilliwack establishment that's proven itself over the years.

A Keserich

Amazing service! Jason and Dave worked well past thier business hours to go above and beyond and get us the best deals. Thank you mertin Hyundai. We will only be shopping from you going forward

Robert Parker

We purchased a used Hyundai Elantra from Mertin Hyundai on Friday, Aug. 14th and this was one of the most positive experiences we've ever had with a car dealership and sales person. We were first greeted in the sales lot by Nick Spencer who was friendly, welcoming and courteous, yet very professional at the same time. From the beginning it was obvious his main interest was that we choose the right car for us out of all those available. Nick was knowledgeable about each car we looked at, patiently answered all our questions, and never once applied any pressure to buy anything. We told him later we'd like to go home and think about our selections that interested us and he was very obliging and understanding, inviting us to come back and test drive a couple of the vehicles the next day. (most car dealers would be, in my experience, reluctant to let you leave the lot at that point.) We came back the next day to test drive one of the cars we liked, and with Nick's help, ultimately selected one to purchase. We felt he worked out a very fair deal for us on our old trade-in (our first Hyundai), and from there on the entire process, from transferring insurance to completing all the paperwork by Tanya in the finance department, went smoothly and quickly. At no time did we ever feel pressure, and it always seemed like Nick's entire focus was that we get the right vehicle for us and within our stated budget. We feel he would go out of his way and do anything to earn our business and our trust, and so we would like to thank Nick (who is now their Sales Manager), Tanya in Finance, and his entire team for giving us this positive experience. We left feeling almost like 'family', and are thrilled with our new Elantra. We would not hesitate to recommend this dealership to anyone contemplating the purchase of a new, or used car. Our experience with the Hyundai brand has been very positive over the ten years we have owned one, and we look forward to many more years of fun driving with our new one. Bob and Tere Parker Chilliwack, BC.

Snow Burkitt

Brandon helped us buy our mercedes benz and he was extremely professional and a pleasure to work with, Highly recommend.

Michael Buhler

It was our first time buying a new car and the process was easy! We came in based on a video by Ed who is super knowledgeable about electric vehicles. We had very few questions coming in because of the thorough explanation. Definitely check out his YouTube channel: Ed’s Garage before you come to see about the car you might be purchasing. The process of buying the car was very long, so come in prepared for a lot of paperwork, waiting and signatures. The total time after test drive was about 4 hours. Sales people were not overly pushy about the car and options, just asking us if we would like them and moving on when we said no.

Dennis M

We found Tanya to be misleading if not dishonest in her dealings with us. If you want to buy a Hyundai I would suggest that you deal with a different sales associate. We have always had good experiences at Valley Toyota.

tracey quevillon

I 100% would recommend them, Ian Long was quick to respond and find me what i was looking for in my price range, wasnt pushy, did everything they could to accommodate me with not living in town so held the truck for me until I could make it work to get out to them, even offered to try to bring me the vehicle themselves, wasnt any hidden fees or costs, the payments I was quoted was what they were, super fast and friendly service, will definitely stay a customer to them

Stan Kranvinsky

Brett Mammel was our sales consultant during a nearly 2 month period. The first visit to the dealership was with a friend of ours who will be returning from Costa Rica. He and I both had a lot of questions on a number of vehicles and occupied a big part of Brett’s day. Not once did Brett ever show any sign of fatigue or disinterest. Through out he was calm, polite, and informative. I was looking at possibly staying with Murray Hyundai in White Rock but thanks to Brett’s thorough but non intrusive style my decision was confirmed to stay with Mertin. Jon Long, the financial associate, also deserves praise as he dealt with a couple of issues that could have delayed me driving off the lot with the new Kona by a few days. It was a very comfortable experience overall. My thanks to Brett and the whole team at Mertin for a enjoyable experience.

Sandi C

Called a few days ahead to set up a test drive for a used car. Got there, it was on empty, salesman knew it, told us we had about 50km left in the tank!?? We decided, after discussion with same salesman, to come back in a week to test again after concerns about vehicle were fixed. Was advised a few days later that we needed to give a deposit for repairs to be done. We did. Came back, as we said we would, from Burnaby, to find out that NOTHING had been done to fix the car! I will NEVER deal with this car dealership again.

Matthew Bunt

Fantastic people that are very customer service orientated, and will go the extra mile to try and meet your budget and get you the vehical you want. Worth the drive out for sure.

Alyssa Plunkett

Really great people there that don't undermine women. Great service. Did not overcharge and they vacuumed. My vehicle is done for but they did their best to make things better for me . RIP hyundai.

Luke

You never know what your going to get with a car sales man. I am the type of person to do some research before I go into a dealership. Typically I end up knowing more than the sales person about their cars. This was far from the case here. Nick knew so many features about the new Palisade is was awesome. He really gave me an appreciation of the feature and safety designed into the vehicle. So much more than I go from all the online reviews and comparisons.

Akash Parhar

My car broke down, turns out there was a recall and they helped me get it fixed in a timely manner, despite them being busy! They replaced my entire engine for free and paid for my tow as it was a warranty issue. Really liked these people!

Winter Blue

Always professional and polite with prompt call backs and updates. I've enjoyed quick service and I appreciative their honest recommendations on what needs to be done and what can wait.

Jane Bisaro

Brendan Aujla was a great sales person. I enjoyed working with him. I feel I received a good deal and I am looking forward to enjoying my purchase of a Hyundai Tucson! I would definitely recommend Mertin Hyundai.

hannah moore

I just purchased a 2021 Hyundai Elantra from the dealership and i had the best experience!! Big shoutout to Brenden AND Ian for making the experience so awesome! 10/10 reccomend

Walter Gutierrez

Good experience, very nice and helpful people working there, Brenden excelent.salesman, i enjoy the experience

Alan Wood

Just purchased a 2018 Hyundai Tucson form Mertin Hyundai what a great experience. Adam was our sales person very knowledgeable and helpful with our choice as well Tanya aiding in getting the best trade in for old car.I highly recommend this dealership.

Michael Veevers

Very professional, and left us well looked after, great service !

Ted Kim (Dear Father)

Thanks for the always amazing service! Can't believe you guys covered my $9000 bill under warranty! Simply the best in the business!

Ken & Judy Suderman

The staff at Mertin Hyundai were prompt and completed the work well.

Shannon Budau

Excellent service! We purchased our first "real" vehicle this week, and would highly recommend Mertin Hyundai to anyone looking for a new or used vehicle. We ended up being there near the end of the day, and despite it being a little busy, the staff handled us with grace, patience, and friendliness. When we weren't being efficiently ushered through the paperwork & insurance duties, we were relaxing in the customer lounge with free WiFi and TV. We love our new car and can't wait to come back for another upgrade when the time is right! Thanks!

Tim Kilbrai

Wait time to get a tire repair (when you have a appointment) was unacceptable

Josann Wilson

Chilliwack Hyundai was great! The service they provided was quick and friendly

True North THUNDER

Good sales staff

Austin Mitchell

Love this place, everyone knows what their talking doing and the service department is the the bomb!I am talking about James!!!!

Lisa Romeyn

Traded in my 2020 Hyundai EV Kona for another New vehicle so I could get a lower interest rate which would lower the amount I was paying monthly. The Finance person Maya was incredibly helpful and positive and was able to get me approved for the financing. She set me up with Akaash to help me find a vehicle I loved and that would work for me. He did a lot of leg work and showed me several cars but didn’t give up till he found the one that worked for me and I was excited about. He continually went back and fourth to management with all my questions and concerns till I was confident with the numbers. He was very friendly and professional. My only complaint would be the amount of time it took from seeing the first car to leaving the lot with mine. I felt like I spent my whole day there and then felt like I didn’t have time to check out the outside of the vehicle for any scratches or marks because it was already 30 minutes past closing time. All in All it was a great experience.

gamerdad2005 R

These guys have been great to work with. They went above and beyond to help meet my needs. Very friendly, knowledgeable and cares about the customer.

Francesca Phillips

Super friendly employees and very thorough in explaining the details in my new vehicle. Very satisfied in my visit.

Cherri Singleton

Thanks Will for taking care of my Kona first service.

Meea Wright

Sa’ad was such a wonderful guy to be around very helpful & patient with my wants and needs I’d highly recommend him to fam/friends!!!!!

Jessica Stephenson

I won’t get our vehicles serviced anywhere else. I have been going to Mertin Hyundai since 2007, and I have grown a great trusting relationship with the service department. Fast, friendly, reliable service with a shuttle service that rocks!! So grateful for this team.

S Vg

Just worked with Edward and the team for the purchase of a new Palisade. The team was very knowledgeable and respectful. They were not pushy at all and were very accommodating. Love the new vehicle, the process was smooth, and would highly recommend Mertin Hyundia in Chilliwack .

Cori Van Oort

Always friendly Give exact information And great with time frame Love bringing my Santa fe in for regular service.

Jade Seibold

My husband and I came from Vancouver, to look at a car. Then left to think about it. We turned back minutes from closing and they helped us after hours to buy the car. They stayed two hours after closing! Nothing but FANTASTIC customer service! Amazing experience! Very knowledgeable! And we are LOVING our new 2017 Elantra!! THANK YOU MERTIN HYUNDAI And a special shout out to Adam, Alex, John, and the insurance guy! (Can't remember his name I'm sorry!) for helping us with the new car!

Karin Nelson

Wonderful dealership! From the first contact and test drive, all the way to signing the papers, the staff at Mertin Hyundai treated us fairly, with respect and kindness. They are very knowledgeable and professional all around. We bought a Kona EV and we couldn’t be happier, knowing that we will have a local dealership to turn to for any questions or problems that may arise. Thank you especially to Edward, Brenden, and Jonathan, who made this car purchase an enjoyable process.

Jim Phelps

Just bought my fifth Sante Fe with 360 degree cameras and all the gadgets! Harry Mertin, now retired, has always taken care of me and did so again. His outstanding staff Chris Long, Tanya Maahs and Jonathan Long were very efficient and helpful. It was a great experience buying a car from Mertin Hyundai. I hope my next one will be a self driving Sante Fe!

Joel Sem

Helpful and attentive staff. Tim is a fantastic salesperson - he genuinely cares about matching you with the vehicle that fits your needs.

Nicole Jansen

Purchased a brand new 2020 Ioniq hybrid from this dealership in Oct. It was not a routine smooth experience but after 2 months I am happy to say that I am finally enjoying my vehicle in perfect condition and couldn't be happier with it! Any dealership can experience issues or drop the ball, some situations are out of their control, but Vince the sales manager made sure that my issues were resolved, my concerns were heard and that I was well taken care of. The service shop was fantastic and kept me up to date at all times. What impressed me the most was that when faced with a problem, they committed to making sure I still had the best customer experience possible!

Kelley Bjarnason

I've been coming here since 2018 and am now on my second vehicle from them. Excellent service at every level. Friendly counter staff, engaging sales personnel, up front finance officer, helpful service department. Highly recommend, even if you don't buy. Mertin Hyundai is the best place I have ever dealt with when buying a car.

Debora Soutar

Ed is very knowledgeable about EVs. He thoroughly & methodically reviewed all the features. I am delighted with my purchase of a 2020 Ioniq

Arie Knight

Edward and the entire sales and finance team were incredible. So understanding personable and patient. They were incredibly quick efficient and kind. Including removing my child’s car seat from my old vehicle and putting it in my trunk so I could install it at home. Allowing me to leave my previous truck on the lot over weekend so I can pick up at my convince on Monday morning when I bring my new vehicle in to get the protection package. From the moment I drove on the lot until I drove off service was top notch. I purchased a brand new 2022 hyundia tuscon after previously looking at a palisade back in February 2021. When I contacted Edward on Friday afternoon he insured me he would find me a vehicle that would work with in my current budget even if I didn’t drive my dream palisade off the lot that I would be able to built up to the vehicle in a year or less with consistent payment history. I love the tuscon so much I may be convinced to stay with in the Tuscon line up. For the foreseeable future

Jason Thiessen

Great service. No pressure and the salesman really knew his stuff

ACVO Van Oort

Always a pleasure dealing with Hyundai Chilliwack

Erin Osterberg

We were looking for an EV to take advantage of the federal and provincial rebates. We visited Mertin Hyundai and were told by the sales person that there is no movement on the vehicle MSRP because they are so desirable, and there would be an additional $599 document fee to process the transaction. We completed a credit application for the advertised rate of 1.99 over 84 months. We were approved and when it came time to actually purchase the vehicle, the sales manager noted there would be an ADDITIONAL $930 in fees including a $500 "finance fee". This fee was not noted on the credit application anywhere.

Julia Sue

The service staff are all amazing, including the appointment coordinator. Getting to talk to the technician and Brent made me trust the service I received.

Daniel Delowsky

Jesse Kramer

barbarella bb

Good experience with my car purchase. I work in the car industry in another city and was worried about dealing with a car dealership I didn't know but everything went smoothly and fair. Would recommend.

Don

I've had my Hyundai Sonata 2012 for 8 years almost 200000 kms , it lost power , engine light flashing. Took it to Mertin and although it took a week to determine cause, knock sensor replaced and engine warranty still valid even after 200000kms. Very happy with the service we received. Thanks Mertin

Justin Cathcart

Great service with a smile and a free car wash ! Guys were fantastic to deal with - especially the tall red-headed guy :)

Wayne Hachey

Great Staff and offered superb value for my Hyundai!

EV Unplugged

I can’t say enough about the great service I got at Mertin Hyundai in Chilliwack BC. Even though I live in Victoria, BC, dealing with Mertin Hyundai was a breeze. Big thanks to Edward, who is a very knowledgeable sales guy, for getting me into a Kona Electric. I met him in a Kona Electric Facebook forum and was so helpful that I new I wanted to do a deal with him. He went out of his way by driving over 3 hours to pick me up at the ferry terminal to take me to the dealership. My Kona was clean, detailed and waiting for me. I appreciate his attention to every little detail. I also want to thank Tanya in the finance department for handling all the paperwork for my deal. She was so pleasant and friendly and had everything ready for me to sign. She even called me the Sunday before my pickup and after hours to make sure I had everything I needed for my scheduled delivery date. In the last 2 decades, this was clearly the best experience picking up a new car. Thanks again to everyone at Mertin Hyundai.

Lawal Hafusatt

Brandon met me outside immediately I got to the dealership, he was very nice and took him time to understand my needs. The sales manager was great they worked late just to answer all my questions and make me make the right choice. This dealership really understand customer service and made my purchase easy. Thank you for all your help

Katie Muir

Had a great experience with Brandon and the Merton Hyundai team. They handled my (incessant) questions well and never made me feel like a burden. Also appreciated that I never felt pressured into a purchase decision that didn’t make sense for me and no major surprise add ons in the end. Thanks, team!

Larry Wright

Brenden was our sales rep at Mertin Hyundai in Chilliwack, he made our experience wonderful by greeting us and helping direct us into a great vehicle with very low stress. This was a big purchase and not only did Brenden do everything to guide and streamline the transaction, but sales manager Nick was helpful and understanding as well. James who is the financial advisor made us aware of everything we needed to know to complete this purchase. All in all this was a great experience and would not hesitate to recommend Mertin Hyundai in Chilliwack for your next new or used purchase.

Andrew Dearing

Was a awesome experience, Rick was my sales man, He was knowledgeable and friendly, I enjoyed getting to know him

Trevor Thielmann

Having worked at dealerships for 20 years I have seen first hand the good, the bad. and the ugly when it comes to the car buying experience. Our sales advisor Brendan, business manager Johnathan, and sales manager Nick fit into that first category. For a young man of his age Brendan is miles ahead of the pack. He has a great balance of professionalism and knowledge of the product mixed with friendly no pressure people skills. Johnathan was great as well. We were able to connect on a personal level easily which made the number crunching less crunchy. Nick was great too, working behind the scenes to facilitate a dealer trade to get us the exact vehicle we preferred and give us a fair trade in value for our old vehicle. Five Gold stars for sure.

Ben Smiley

Just bought our new 2019 Tucson, 3rd Hyundai in a row! Nick did a super job, best salesman I have met for easy- going but professional, thanks Nick. The others on the team also did a great job, much appreciated. Looking forward to our first road trip in “Ginger”!

Cassie Arkell

I was in and out in record time, having a recall done on my Tuscon. Very friendly staff.

Anna Hurley Photography

Always a great experience working with the Mertin Hyundai staff, they are super friendly, accommodating and make buying a car a not so stressful experience :) Thank you again for getting me into another amazing vehicle.

Mario Grenier

Service was prompt and friendly Thank u

Keith

I went to Mertin Hyundai on a Saturday and originally dealt with Rick. I roughly knew what I was looking for, and was very happy with the no pressure sales approach. The entire team I dealt with including Jason, the financer and the insurance rep on hand were a pleasure to work with and I felt completely confident in my purchase.

Dejan Loyola

We bought our beautiful and very affordable Hyundai Elantra from this dealership and we couldn't have been happier with the car but the service was what put the experience over the top. Brendan was the gentleman we dealt with and he couldn't have been more helpful or courteous. Highly recommended! - Dejan

Jason Metcalfe

From beginning to end, the professionalism, information and pricing was world class. My highest recommendation!

sten berg

The staff are fantastic. They go above and beyond

Dianne C

*10 Stars* for the Service Department !!! We visited Mertin for an oil change on our Kona, we were checked in quickly by Tara, she reviewed our vehicle and reviewed any recalls with us and took care of business, we had the vehicle back on time as promised. Then Tara took customer service to the next level a week later when we had a problem with the antenna, thanks Tara!. We can't say enough how much we appreciated the great, friendly service we experienced at this dealership!

Alfredo Arce

We bought our Elantra at Mertin Hyundai on August and are very happy with it. Jason Lepp did an awesome job in showing us all the details, specs and features and took very good care of us making sure we were familiar with the new vehicle that it was delivered up to our expectations.

Sieglinde Malmberg

It has been a very long time since I bought a new car, or even a recent model. Alex followed up with me on a call from December, so I thought I would take a drive to Mertin to check out the possibilities. Alex was welcoming, kind, interested in my needs and at no time did I feel pushed or pressured. He analyzed what I said I needed and got it right the very first time! I was surprised, but delighted to walk out of there with my new car, after only test driving one, but that one was perfect for me. Alex made my experience feel safe and professional. Thank you.

Sheila Hall

After doing quite a lot of research and looking for a new SUV, we bought our first Hyundai Tucson. Big thanks to Brett Mammel who spent a lot of time with us. When we went out for our test drive he showed us all the newest safety features and demonstrated them to us. We even went to a quiet parking area, where he got out and ran behind the car so we could see him in the camera! We are seniors who have been driving an older car, and we wanted all these new safety features. After we completed purchase Brett sat in the car with us and went over all the features. He also said to come back anytime if we need help! I am slowly learning all this new technology. I love my new Tucson. Thanks so much Brett and also to Jon Long helping us through the financing part. I highly recommend the folks at Mertin Hyundai

Cindy Kelly

so happy with my new tucson love it the service was great jessie and the team tks so much

Alyia Goodyear

Super easy and quick to book an appt for a service. Loving their new text to notify details. Was are to receive a text when car was heading in for service and when it was completed. I also received a text for online invoicing and payment. Staff is helpful and knowledgeable.

R S

Brent over at the Service Department was super helpful, courteous and overall very efficient. I would rate, on a customer service standpoint, that they are above average for sure.

James Ivers

Thank you Brendan, James and everyone at the dealership who helped make this happen. Friendly, supportive service and immaculate vehicle and dealership. Very happy to have made the trip from Surrey to find my beautiful new ride in a 2013 Tucson. Blessings all.

Parker Nann

We purchased a pre-owned vehicle from this dealership. Our sales advisor, Brenden Aujla, made the shopping experience efficient and easy. He was responsive, knowledgable, and very accommodating. Highly recommended ????

Main Martens

I recently purchased a Kona from Mertin Hyundai in Chilliwack and was extremely happy with the Customer Service. Thanks again to Tanya, Elise and Adam for helping me find the perfect SUV and working out all the details. I highly recommend this store if you are looking for people that care to have your best interests in mind and help you get into a new car knowing that you made the right decision.

John “Mobar” Langor

Had no bad experience here. Unlike other demeaning experiences I've had in other dealerships.

whois thomas

Hard to single out a particular employee because the entire team here is fantastic, but Tanya M. helped put me in a used truck with zero hassle. Great communication, transparency and peace of mind. Highly recommend. Thanks guys!

Shezzy Maan

Always friendly, honest and gets the job done. The best in town.

Dawn Marie

I could not be any happier with the service I recently received at Mertin Hyundai- it was AMAZING! I have purchased 2 vehicles from here in the last couple years, because I like the product. It is the treatment I've experienced from the service department that has solidified my loyalty to this dealership and I will highly recommend them to everyone! As a Community Health Worker, it is essential that I have my vehicle to get me around. Fixed Manager, Raphael, went above and beyond to make sure I was back on the road quickly and safely. While taking the time to help me actually understand things like my warranty packages (which was confusing and daunting to try and figure out on my own). I feel like the team there actually cares about the customer and maintaining positive relationships. Side note: it's my understanding that there is new management on the sales side (Nick?). He honoured an agreement that was left unfilled, at the time of my last purchase while I was there getting my vehicle serviced recently. This speaks volumes for me as to the recognition of the value in each costumer, and not just the bottom line. 5 stars for genuine kindness and professional integrity.

Mary Purcell

Super helpful and got the ball rolling quickly to get into a new vehicle

amanda hill

Great service! They came in on their day off to have me taken care of. Super friendly staff, would highly recommend this location.

T, me, myself and i

Brent is very helpful and takes his time to go over everything from what is needed to keep my car safe on the road and gave me advice for what tires I should buy this coming spring. I also was given a complete guide to what it would cost and he helped me narrowed it down to what is the best for the amount of klm driven on them. Thank you to all the service and hard work you all do to keep us on the roads safe.

Fred Hatchard

Bought a car here this week. Brandon Yee our sales contact was a pleasure to deal with, spent a lot of time with us answering all our questions and concerns. Would recommend him to others. John in the business office and sales mgr. Neil were also efficient and helpful. Thanks

dustin boucher

My wife and I bought our vehicle from mertin Hyundai and we are very happy with the vehicle and the experience. They had the best deal around and were friendly and helpful. It was quick easy and i would definitely recommend them!

Brandon

I dealt with Ian Long in the Busines office for the whole process. He was incredibly helpful, upfront with info, and easy to work with. They have my recommendation for sure.

B Smith

My old accent was serviced right. I drove away happy as always. William is the man and has a good rep with me and my wife.

stephkol302

Great experience with Mertin Hyundai. They have an excellent team from sales to financing to service. I highly recommend them. I recently purchased a new vehicle with Mertin. Bret was great showed me a couple of vehicles I was interested in and took all the time to answer my questions. Edit: this is my third experience with Mertin Hyundai. Brandon was helpful and very accommodating. Another excellent experience with the Hyundai team.

Tess Vandergugten

My husband and I bought a Kona from Mertin Hyundai last week bad we had an amazing experience! Our salesman Nick Spencer was SO friendly and helpful. There was absolutely no pressure to purchase anything (which we have experienced elsewhere) and all of our questions and concerns were taken seriously and answered thoroughly. I highly recommend that you ask for Nick Spencer if you're looking to purchase a vehicle from this dealership - best experience we've had buying a new vehicle!

Dale Renker

After purchasing our brand new 2021 pallisade the entertainment system alerted us that our first service was due, so we booked an appointment. We then got a very expensive oil change with no nice perks ie: a quick vaccum, a wipe down of any interior surfaces or even an exterior wash (we did receive a voucher to find time to use a out sourced carwash) After all this we found through an email that our first service should have included a lot more than just an oil change which none of was even brought to our attention let alone done.Needless to say we are not very happy with the customer service at Mertin. They definitely do not go above and beyond

André Fernandes Dias

Brandon Yee was extremely helpful and friendly on my purchase of the new Tucson. Thanks to Brandon for getting us the car in such a short wait time.

Susan Jeary

Oil Change and minor service done professionally, on time, with a smile.

Dylan

If you are going to Mertin Hyundai, I recommend asking to work with Nick Spencer, he is a true professional. Organized, knowledgeable and zero-pressure are just a few of the words I would use to describe the amazing customer service I received from Nick.

N Panchal

Too long wait, for a timely scheduled appointment. May be low in technical staff but overall satisfactory results. While waiting 90 mins for my service I was waiting for sales person to come to me about getting a new vehicle or approach me at least. I wandered around new vehicles but no sales person even cared to come to me or start a nice conversation. I was really looking to upgrade my 2 years old vehicle to a brand new one. That’s fine I’ll go somewhere else.

Lola Lolita

I have owned Hyundais for over a decade. I quite enjoy them, and am a HUGE fan of Velosters. I have owned my Veloster turbo for just over two years... it is a dream to drive... right up to when my turbo gave up the ghost and died :( (I feel it necessary to mention I bought it used) If you know anything about turbo... it’s an EXPENSIVE fix. William, worked overtime to help in my particular situation , digging in to every possible avenue and option, explaining to me the whys, wherefores, and how tos of the repair itself. Between William and Jon, the service manager, they went over and above to ensure my car was fixed and that I was not just satisfied, but blessed beyond measure at their efforts. I have had several opportunities to work with the Service team in Chilliwack over the years and I have never been disappointed. Thank you for all of your incredible work guys! I am one happy customer... and I’ll tell anyone to check out your shop when they need service :)

Rina Mackereth

We had exceptional service. Rick Bellavance took his time to get us what we needed, without any pressure. When we need our next car we will without hesitation go to Rick at Mertin Hyundai .

Carly Gillard

Brenden went above and beyond for me at Mertin Hyundai, he spent 3 days working past closing time answering questions and going over details with me util I finally made up my indecisive mind and purchased my first Hyundai. I will be sending my friends and family to purchase their next vehicle from him! 10/10 experience, Brenden was very hard working personable, and always smiling.

Ryan Hughes

Awesome service and staff. They kept everything very professional, and were very transparent through the whole buying process. Our salesman Alec in particular was very easy to work with and communication was never a problem. John in their accounting department also made the financing very clear for us, and was great to work with. Will absolutely be recommending them.

Gladys Richardson

Went to get my 2020 Alantra serviced in Chilliwack as I had lost faith in the dealership that was in my hometown. I was very pleased with the way things were handled in the Chilliwack dealership and also it was brought to my attention some information that was a mileage gap error on the paperwork concerning a call back from the previous dealership. I was very happy that the apprehension that I had ,was put to rest as Mertin Hyundai righted the information with the headquarters right there on the spot. My warranty was explained in a way that I could understand and I was surprised at what was actually on my extended warranty. Thank you very much Martin Hyundai and William for catching the error . My car was clean and ready to go.Due to COVID washing the car was not an option so they gave me a car wash coupon to take to a nearby car wash. Thank you Mertin Hyundai!

ventalion

Not pushy and told us everything as is

rcarriereful

We had a phenomenal time purchasing our new electric car the IONIQ from Mertin Hyundai. The staff was superb from our sales rep Brett Mammel oursales rep Tanya Unger who was a joy to talk with, The manager Adam Rarvay who introduced himself and answered some our question on the product. Even the introduction to the service manager Brent Murray and his staff was pleasant, and set us up with our first appointment. Thank you it was a great day.

Blaine McInroy

Katrina was amazing to work with. Very friendly and informative of all vehicles on lot. Even did follow up phone calls and answered all questions I had. Would recommend anyone looking for a vehicle to ask for her. She goes above and beyond.

Manik Gupta

I was looking for a car for a while and went to many dealerships in chilliwack. I can honestly say buying at Mertin hyundai was the best decision I made. My sales person was Saad and he was the reason I decided to purchase here, made the whole process very easy and still managed to get the car in my budget. Also wanted to give credit to Vince he's the sales manager here and he assisted throughout the whole process and was very involved, which my wife and I appreciated.

Amanda Lencucha

The staff at Mertin Hyundai are wonderful! I couldn't be happier with my experience. They go above and beyond in the service department! I brought my van in for new tires, Tara in service was so informative and friendly! Thanks for the great service!! We just got our new Santa Fe hybrid. Special thanks to Nick and Colin for getting us going so quickly and into a great family vehicle. Only place to buy a Hyundai.

Meg Tr

I had great service at the chilliwack location! Katrina was great at answering all my questions and concerns about purchasing a new vehicle. I never felt pressured or felt like my budget was unrealistic like I have at other places. I 100% will be back and highly recommend everyone to go see Katrina at Hyundai in chilliwack!

laughinlad

I was in between a rock and a hard place needing a vechicle ASAP! Went here and Jake Davies hooked me up with one awesome deal! He was straight up and honest, made the process go as smoothily as possible. Defiantly a big relief especially at this time of year!

Karla Moody

Staff at Mertin Hyundai in Chilliwack are awesome! They were very informative when it came to choose our 2022 Santa Fe plug in Hybrid.

Nonna G

As always great service & awesome people to deal with.

Susan

I hate dealerships ! BUT THESE GUYS ARE AMAZING !! They are a no pressure dealership that really do work with clients. I have never had so much fun buying a car ???? 10/10 would recommend to anyone who wants to buy a car ????

L H

Bought 3 cars there (so far!) and have had consistently excellent service. Driving away in a great car helps, too!

JR Roberts

Purchased the "extension" package for rims / paint etc and was told to do all the fixing when the contract was coming due. Followed those instructions and now can not utilize the $2,500 package I bought due to time and approval to cover chip repair. What a waste of $$$$. Feel totally ripped off buying the insurance to make look new again, to find out the $2,500 is chunked into paint, rims, interior. Have fun getting anything buffed out without going into your own pocket. I would not recommend their benefits package to anyone. On a side note, the sales person was very good, no pressure and let us work things through. This was put on us by finance.

amy

Highly recommend buying a car from these guys extremely helpful Not pushy at all and the customer service I can’t speak highly enough about I told them they undersold the car the sold me it is so much better than the ratings it has First time I have ever bought a car and it’s performed better than it’s ratings

Kaela Baker

In my personal experience with Hyundai in Chilliwack I definitely regret my decision and wished I would have went to another location. The reason being is when I test drove the Hyundai Veloster that I purchased and turned up the music I asked my sales rep Aimee are the speakers blown... She replied no we are just in a bad reception area. Everything else was fine but the center console was damaged .. Upon purchasing the vehicle I got to speak to Chris the sales manager who gave me exceptional customer service in the beginning. Reduced my interested rate so it would fit in my ideal budget. I asked Chris before signing the papers if he could please replace the central console piece he said no problem easy fix. Okay great. I also asked about the left back bumper as it looked like a clip was missing he said don't worry we can fix it, it's a small fix. Well when I brought my car into their shop the first time they have the wrong parts.. They did an awful job cleaning my car.. They blamed the dirt on the fact it sat outside over night... No there was still tons of dirt all over my car. Then, I got told they wouldn't fix my bumper because they would need to replace the entire thing. Okay I expressed my frustration Tanya was then extremely rude to me. They fixed only ONE speaker which they thought was under warranty turns out yet again they made another error.. it wasn't under warranty and they couldn't bill me because they told me they would fix it.. well as soon as I sat in my car I realized the right must have been blown too. I asked Chris can you fix it. It's not fair that you lied to me and now you won't fix it. He told me he won't do anything. He will stand behind his "great" staff and will tell everyone his version that he did "allot" to help me. These people will be dishonest and do anything they can to make the sale. Chris, please tell me am I missing anything of our experience and your fabulous customer service that you gave me? Or all the "things" you so kindly did..

Desirae H

We dealt with Alec Costello at Mertin Hyundai in Chilliwack and he was fantastic! Super helpful and very knowledgeable. 10/10 would buy cars there again.

Marion Simpson

Edward was the most knowledgeable and helpful salesperson. He is an excellent resource and is personable while being professional and courteous. Jessie was also helpful and eager to provide great customer service.

Claire Riley

Excellent and friendly customer service. William was very helpful and polite.

Steve

They do a great job.

Nicole Neuman

Awesome service as always ????????

Josh Cox

Never had an issue, professional, helpful, and always on top of all my needs.

Claudia

Brandon and the Team were fantastic! Great experience! No pressure. Got myself a fantastic little SUV. Looking for a new vehicle. I highly reccomend this location.

Glenn Froese

Had a wierd noise in my car and it was discovered and dealt with in a timely and detailed fashion. They treat me very fairly and professionally.

Sierra Dort

My partner and I went in and immediately were greeted and felt comfortable by the staff! Our sales person Victoria was OUTSTANDING! They did everything they could for us and we were able to get into our dream of owning an SUV for our family car! I would definitely recommend them to all my friends and family and in the future will be for sure coming back! Victoria made sure she kept us up to date with the process of our application and what was going on, very fast reply, she made sure we left knowing all about the awesome features in our new 2022 Tucson and even followed up with us a couple days later to see how we were liking our new vehicle! Also would like to thank the manager Saad and Manny the finance advisor for being so helpful and welcoming! You are all so great! Thank you for making this experience super awesome and fun for us!

Amanda Fraser

I just bought a 2018 Hyundai Elantra and worked with Tanya in finance, Aimee in sales, and the manager Chris. I've bought many cars and this was by far the easiest and most stress free purchase I've made! It is such a positive atmosphere walking into the dealership and any questions I had were answered. The staff is so knowledgeable and professional. They found the perfect car for me! I highly recommend purchasing your car through Mertin Hyundai. Thank you for such an amazing experience and I love my new car!

Linda wise

Very pleased with the service today. Jonathan managed to get my vehicle in for a new battery immediately. Excellent!! Thank you.

Joanne Lillos

I am so pleased with my new purchase from Mertin Hyundai. Thank you to Edward, Adam, and Tanya for making it such an awesome experience. I feel the staff went above and beyond to make sure I was comfortable with this new-to-me vehicle. They have definitely changed since 2006 when I bought my last new vehicle. Edward was very patient with me as I learned all the new fangled buttons. I am confident with their service as they took care of one issue with the vehicle efficiently and quicker than I expected, all while they gave me coffee. I was referred to them by my brother and son-in-law so I really do feel like a part of the Hyundai family now. You really are an awesome bunch and thank you for making my dream come true. Happy New Year!

Tracy Carrie

I was very impressed with Edward on the test drive, he showed me several safety features, ran behind the car to show me the backup features (brave!).when we arrived back at the dealership I was already approved for a very low interest rate loan on the luxury trim model I had just driven. Adam and the finance team made this transaction very smooth. Edward continues to help educate me on all the many features of this beautiful car. Thankyou all very much! Tracy Carrie.

J. Ryan

Excellent customer service at the Service Dept by Jonathan (Fixed Operations Manager). He took the extra time to listen to me, about the issues I was having with my vehicle and explained how I go about ordering the software on the internet to update my vehicle navigation system. Keep up the Great Job!

Irene Haight

Attentive salesperson, very good product knowledge. Bought a 2020 Kona with a small scratch and was fixed within an hour.

S Bryant

Exceptional service. Very helpful. My sales person Brandon Yee was phenomenal. He came and picked me up and was very informative about the vehicle. Financial was equally phenomenal. I want to thank everyone for their help

Vicky Brkich

Great service! I was driven home and later picked up so that I didn't have to wait around. My car was sanitized & vacuumed and I got a voucher for a car wash. I also got some advice how to best use my air conditioning. Thanks Hyundai!

Andrew

Best customer service I have ever received from a car dealership. They truly worked as a team to make sure we got the best deal possible with our budget. Thank you Dave, Jason, and Tanya for working so late numerous nights. You and the rest of your team should be proud of what you do. My only regret is not starting my search at Mertin Hyundai.

Paige Savanah

Recently purchased a 2020 hyundai tucson from Mertin Hyundai. Drove out from Surrey after talking to Nick one of the sales people on the phone. He was not pushy at all answered all my questions without trying to sell me anything. Had a great experience buying my first brand new car! Would definitely buy from Mertin hyundai again!

katrina cooke

Victoria and Maya were both beyond amazing. Really appreciated both their help with the purchase of my new car. I would highly recommend both of them. Thanks again ladies. My experience with Saad was absolutely terrible - and would give 0 stars for that. He asked me to replace my chip in the windshield after I had signed my papers, I explained my deductible would be $500 and he said it wouldn’t be more than $200 and he offered me a gift card for that, which was fine but after talking with icbc they confirmed it was in fact $500. After telling this to saad he expected me to pay for it out of my pocket Because he “gave more on my trade in” but then I would in fact be out of money. He had me in tears and I would never deal with him again.

Frank Alioto

I had a great experience at the dealership.. traded in two vehicles bought a new 2018 Tucson ultimate everyone I talked too was awesome very helpful Thank you all for all the help!!

Hermie Navarro

Good customer service

Calvin Smith

The staff were awesome! Super friendly and helpful. John and Edward helped me out. The service was quick, not pushy at all and those two guys went out of their way to make sure the transaction went as smooth as possible. I will be recommending Mertin Hyundai for vehicle sales in the future. Seems like they have some honest people working there. Good to see. Thanks guys!

Manmohan Bhavra

After sales service has been a disaster. It was promised that the Navigation system will be up to date. It is now 4 weeks and there is no response and no indication when it will be updated. Arsalan Zuhair Your response is factually incorrect. 1. There was never a discussion that navigation system cannot be up dated as evident from various text messages and email. The messages clearly state that the navigation system will be up dated. 2. Hardware update is not suggested or implied by me. Updated maps are required. 3. I reported, by email to Victoria, Sales person, that Walmart, Chilliwack does not show. Walmart, Chilliwack has been in existence for the last 8-10 years. Your Sales Manager, Nick, was unable to find in the navigation system. 4. Hyundai releases updated maps for 2012 model every year in April.

Douglas Scott

Had a wonderful experience dealing with Bahram in sales. Highly recommend. A great experience working numbers with Manny in the Finance department. 10/10. Come to Mertin Hyundai for all your car shopping needs. You will be well taken cared for.

Greg Harkinson

Excellent experience. Most helpful sales agent.

Corrina R

Amazing customer service. Very patient and willing to work with our budget. Have purchased two vehicles from them. Highly recommend!! Brenden was a pleasure to work with! Thank you ????

John Williams

I’m really glad I got the service I did and the vehicle is just what I wanted not too small and not too much finanally

Jewel Miller

Helpful, friendly, and kind staff! My experiences have always been Super quick and always pleasant (:

Shellee Griffith

The best car buying experience I have ever had. Very friendly, accomdating, proactive and knowledgeable sales team. I will never buy a car anywhere else.

Chris Holley

Great experience with Katrina. Got me exactly what I needed with payments that were very affordable. I suggest to anyone looking for a hyundai to go in and ask for Katrina.

Morgan Mercer

Nick was excellent to do business with. Super thrilled with my experienced buying a new Hyundai at Mertin Hyundai.

Lourdes Otano

I had the best experience ever. Brenden was amazing; he was friendly, knowledgeable, answered all my questions.and gave me a great deal. Thank you Brendan!

Rick O

My wife & I purchased a Tucson , we dealt with Nick who was great along with and the rest of the staff , they all were friendly and helpful , we are very pleased how we were treated .

Deanna Allercott

The most helpful, honest people I have experienced in a service department. I drive out of my own city to come see these folks for service.

Heidi B

Great dealership. Tanya Maahs is great to deal with. She is patient and ready to find you the car that fits both your wants and budget.

Jennifer Bach

I was very happy with my experience at Mertin Hyundai in Chilliwack. William was extremely helpful when it came to really making me understand what was wrong with my car. They even listed the order of priority for me of things to get done. It sucks that I need so much done but I’m happy to be going back there. ????

Joanna Welsh

Thank you Mertin Hyundai for all your help getting me into a new 2020 Hyundai! It's so fresh and pretty! Thanks for not harassing me and not being pushy, making the experience relaxed and stress-free. Go see Edward and the Sales Manager Adam! They will take care of you. :)

Kim Gerry

Always great service at Mertin’s Hyundai! Tara is awesome! Very friendly and she always remembers I am French and speaks to me in My native tongue! Their pick up service is also great plus I got a free car wash! Can’t get any better!

Jerry Zdril

Well done ????

matt p

We recently purchased a new vehicle from Mertin Hyundai. By far the best customer service we have ever received from any dealership. Adam made sure that we were well looked after. Thank you Mertin Hyundai and thank you Adam and team for the amazing customer service.

Darcey Meneghetti

very good service can not do enough to help you

Ron Logan

Best purchsse/lease ever in my 50 plus years of buying vehicles Edward knows his product and does great informative you tube videos . And Jonathon made you feeling comfortable and at ease . No high pressure sales Highly recomend Mertin Hyundai

Mary Thibodeau

We purchased a brand new 2020 Hyundai Sonata and we love it so far. We had a great sales experience with friendly and knowledgeable staff that made us comfortable in our new purchase. We were looking for something that was comfortable, practical and also something that included good safety features. We never felt pressured or rushed into making a decision but were guided into making the right choice. Thank you to Mertin Hyundai and staff. We will recommend you.

Shauna Zwarych

Many thanks to the whole Mertin Group - I LOVE my fabulous shiny new car! The end deal involved multiple members of the team (Ed, Sat, Adam and John to name just a few), and I am grateful to all. I was treated respectfully and professionally - there is definitely something to be said about shopping local. Thanks again to everyone!

hans aartsen

excellent service and friendly staff

matthew folland

6 vehicles in the family bought from Mertin Hyundai Chilliwack. Always professional. Never pushy. There service and sales staff make you feel at home. I have my 3 rd car from them now. My last 400.000 k have been done in a Mertin Hyundai. I will be back in another 200k

Juan Ospina

Great group of people. I recently bought a car from them and the experience was made easy and smooth by Jeff K. He stayed past his hours to ensure I could test drive and acquire the insurance needed in order to go home with my new vehicle. Definitely worth checking them out!!!

Amy Smith

They were friendly and the service was completed quickly.

Diandra Morin

Bought my very first car and the crew were so very helpful and paitient with my needs and wants I would highly recommend asking for Jesse or Adam for help when looking for a new car

Shellie Morrison

Had a great car buying experience from Mertin Hyundai ! Both Dan Van Tunin and Jesse a Kramer helped me find the car I was looking for within my price range. They listen to my needs of what I was looking for in a car and tried hard to make that happen.highly recommended!

Samantha Cruse

The first time my boyfriend and I ever bought a car was last year, and we ended up totalling it in an accident a few months ago. We had the absolute worst experience with the dealership we used last year and it made everything so much harder to deal with the aftermath of the accident. Since we had such a bad experience with the first dealership we were very hesitant to go to any other dealership. We have a few friends that have Hyundai's so we made the decision to go look there. We dealt with Nick first and he was AMAZING!! He didn't pressure us ONCE nor did he get impatient with us. He just went through all options as well as went into detail about everything we needed to know and didnt hide anything!! It took us a few weeks to finally make a move on a vehicle and once we did he did everything possible to get us into the vehicle we wanted. From him we went to Tanya who worked with us on all the finalizing paperwork and she was just as AWESOME! She was so sweet and made everything super easy as well as was so patient in letting us make a decision on what warranty to go with. She was super personable and just made our experience a 5 star! We will 100% go back to them and we will recommend this dealership and these staff to everyone I know!!

Gwen J. Hamm

I am delighted with my new Tucson. I took my old one in for servicing a week ago. At the same time I met with Brandon Yee who helped me identify the features I wanted in a newer car. He immediately showed me a Tucson in excellent condition that met the criteria. I took the car for a drive and the rest is history. Many thanks to Brandon and others who helped me with this great purchase. Everyone was professional and supportive. Brandon himself was helpful, warm and courteous.

Angela Blair

Very pleasant and efficient service

cheryl Dacosta

Love this place awesome place would recommend to all my friends! Edward in sales has been so amazing in helping us with our new electric car, that we love! Everyone there is so helpful

Glen Kalmack

Very happy with the solution to my vehicles problem.Service manager treated me great on my loaner car price.

w dingler

We were very impressed with our experience at Mertin Hyundai. Edward took the time to show us the different Hyundai vehicles and answered all our questions with patience and professionalism. We'd also like to acknowledge Adam, Tanya and Chris who helped in our purchase of our 2020 Hyundai Tucson. We would highly recommend this dealership and this vehicle.

Tom Smith

I was told it would be ready in 40-50 minutes and it was. However 94.00 for an oil change is a little steep for my pocket book. If I didn't have a Gift Card I wouldn't have gone there.

Sharalee Regehr

Tara is amazing. We drive all the way from Abbotsford because of the excellent service. Thank you Merten Hyundai! The cars are only as good as the service.

Vivian van Osch

It’s ALWAYS a pleasure to deal with the Service department at Chilliwack Hyundai!!! Total 5 Stars!! Thank you Tara! Thank you William! Thank you Brenda! You guys ALL help me when I have a problem with my vehicle! Well, this time it was keys being stuck under my seat! LOL You always solve it no matter what it is and you all work to make it a reasonable cost. I appreciate you guys! Thank You!! for everything you all do to make a situation less stressful! Always my kindest regards, Vivian

Dennis Dayton

Brett Mammal was a very professional sales person ! Adam the MGR also made us feel very welcome . I would recommend this store to my friends !

Ryan Bell

Got a GREAT price on our new 2018 Santa Fe XL Ultimate!!! Beat every other dealers pricing. Staff went out of there way to meet all my needs. Highly recommended. Will be dealing with them in the future 100%.

Mitch Bentley

Great customer service and a great maintenance service! Highly recommended.

Brayden Cox

Just got my brand new Kona a week ago and I absolutely love it. Edward made sure that I had all the information I needed for the car and when it came for the test drive made sure that all the new features were explained to me. And when it came time for me to make a decision gave me some one on one time with the kona so I can drive it around and let me see what I thought. And after that I was completely sold on the car. I would recommend visiting this team to anyone looking for a new car

Nick rodman

I had received a call from saad khan about my 2017 hyundia elantra and how he was able to help me drop my financing interest down significantly and asked me if I was interested. When he called back with the good news he not only was able to help with the interest he was able to get me in to a brand new hyundai elantra. I am very pleased with him and Jonathan long for all the help on my new car

Michelle Chapman

Love!!!

Robert Bussell

Your people were very helpful in getting me into my new car.

Mark P

I would give 10 stars if I could....This is the fourth vehicle I have bought from Mertin Auto Group and cannot say enough about their staff and attention to detail. Chris, Nick and Tanya took such good care of us during the whole process and couldn't be happier with the purchase of our Palisade.

Ms. Barrett

The only place I will buy a vehicle, they are an amazing, welcoming and helpful staff. They all have a ton of knowledge and are able to answer any questions ot concerns you have.

Lucy Melanson

Excellent no pressure sales and Alex was able to get me everything I wanted.

Donna Roberge

You people are great you got my vehicle in and out thanks ????

Kamo Kids

Rick Bellavance was Great! Very happy with the service and our new vehicle!

Shannon Boucher

Staff was very knowledgeable and helpful throughout the entire process. Met all of my expectations. Would definitely recommend

Talithia George

Always a good experience coming in! Service department is easy to understand and doesn’t rush conversations and they never make you feel forced to buy anything. I had a really good experience with the purchase of a brand new suv. Thankyou Jon! Also nick was extremely helpful aswell! All very nice people!!!

William Smith

Very pleased with Ed's service. He is #1 in our books. In fact, all employees were super. Marlene & Bill

T R

Took my Tuscan in for a service. After seeing gas prices and checking out the Kona EV I was sold. Victoria was great, no pressure, she knew I knew what I wanted and helped me get it.

Mindy Fraser

I'm so thankful for the wonderful team at Hyundai Chilliwack. I had an unfortunate situation I needed another vehicle, it was complicated and detailed and the team at this location were amazing to me, helpful, thoughtful, kind and knowledgeable. They made my situation so much better and I am grateful. My Incredible salesman Matthew Hnatiw, who I highly recommend! Adam the sales manager and Tanya in finance, a wonderful team to work with. I highly recommend them! 5 stars from me!

patricia Robinson

I am very happy with Mertin Hyundia it was the best experience I ever had purchasing a vehicle I would recommend to anyone that was interested in purchasing a Hyundai

Tonya Peterkin

We purchased a 2019 Kona Electric from Mertin Hyundai and from the very start Edward has been there to help us in finding the right EV for our needs. We knew right away we wanted to deal with this very knowledge man and his passion for electric vehicles. From the test drive to signing the papers in finance, the staff are very friendly and had the paper work waiting for us and our Kona washed and detailed. Thank you Edward for always answering my emails and phone calls and you are a world of information when it comes to EV's. It was a great experience in dealing with Mertin Hyundai and thanks for making the purchase of our new Kona so easy.

Lindsay Olafson

Brandon gave awesome service and helped me get my dream car :)

M H

Excellent as always

Kelly Barnes

Extremely helpful, was in from out of town and needed some quick help with an oil consumption issue and they took care of it right away.

Anne Tooke

The best place to go trust worthy staff and very clean and always accommodating

Melody Shears

I highly recommend Edward Van Tunen. I followed him from Abbotsford Hyundai where I bought my first car 5 years ago, and I will continue to recommend him, and give him my business. The staff were very accommodating and friendly, and were able to get me into a brand new hybrid. They went way above and beyond to get my what I needed and could afford. Edward was honest, helpful, extremely knowledgable, and answered every text/call I had. Love my Hyundai's.!

Michelle Wilson

Very happy with their service, in both the sales and service departments.

Sarah Williams

Excellent customer service! I was extremely impressed and would highly recommend.

ryan d

We where out in Abbotsford at the auto mall looking at suv’s And couldn’t find what we wanted. We got tired of sales staff that couldn’t answer questions, wanted to charge to much, and kept showing a vehicle in the show room that had a dead battery. Or tried selling the gm’s vehicle that had many km’s And wanted retail price. So we started texting with the staff at Mertin Hyundai in Chilliwack and they had a couple of vehicles we where interested in. We headed out to have a look and they had 2 great vehicles. They had great product knowledge and gave us a great price for our trade in. We where able to get a new Palisade in a higher trim level for the same price elsewhere. Chris the general manager worked out a deal and we where in our new car in a couple of hours. The dealership had 9 deals that day and where happy to stay late to complete our sale and send us home in our new vehicle. We had a great experience buying at Mertin Hyundai. Thanks to all the staff.

Martina Wittmers

Great staff, very knowledgeable and helpful! Kudos to Brandon Yee who did his best to keep me updated on my new EV purchase. Big thanks to Alec and Colin for their assistance with the car and all of its features and the financial walk-through. You made this a breeze!

Randy S

$67 to tell me my cigarette lighter is not under warranty. Yeah, being charged to look up stuff. I'll be glad when the warranty IS up. Won't see these people again.

Angela Scott

Always great service!

Randy Voth

Great experience like usual at Mertin Hyundai. Fast, friendly and efficient!

Gbagbo Konto

They are the best. Exceptional service.

Sagasse

Great experience feom checkin to pickup

Juneeta Flasha

I would definitely recommend Mertin Hyundai, very nice & not pushy salesmen, thorough, knowledgeable & friendly staff. It was a very stress free experience! I would highly recommend Mertin Hyundai!

Caleb Chinedu

Extremely satisfied with the service,sales personnel and sales manager were great

Mary Davidson

I arrived early prior to service staff arriving, was welcomed to wait inside. Service staff came and git me from waiting area at apt time. I was offered shuttle service however i opted to wait there. Took time stated and was ready to go in just over an hour. Received car wash ticket so i may get my car washed.

Chera Robinson

Victoria in sales was so helpful in guiding us to the perfect car for our family! Always quick to answer questions and finding answers promptly when needed. Manny in financing also made our first dealership purchase so easy and stress-free!

Bill Montero

Best manager, Chris long. Great dealing with him.

Jay Dub

Friendly, helpful, good service... would gladly go back and buy my next vehicle from Elise and the team at Mertin Hyundai.

Renee Guigueno

We bought a new electric Kona and Brenden Aujla's service and knowledge was fantastic. I had done my research and still he was able to fill in some gaps. An overall pleasant experience with sales and financing staff. We are delighted with our new electric car.

Scottt Davis

Awesome

Heather Morgan

I bought my snow tires and rims from mertin hyundai with the agreement that all the future tires changes would be $30.00. On Friday june 25, 2021 I had an appt to have my summer tires put back on. Low and behold the $30.00 has now been increased to $40.00. Just a scam to get you to buy tires from them. Won't be getting my tires changed there again.

Rene Paragas

We were very pleased with the serviced we received. Everyone was very helpful and knowledgeable.Special mention to Adam and Nathan who helped us all the way to the end. I highly recommend Mertin Hyundai to all my friends and family. Thank you very much for making our purchase very pleasant and easy.

Richard Junker

Logan is a great salesperson.Friendly,professional and a treat to deal with. Definitely an asset to Mertin. Jon, Adam and the service folks were also extremely easy to deal with. We are more than happy with our purchase and you have gained an ongoing customer.Thanks again from Gale and I for a most pleasant experience.

Chris SuperShort

Best service!

Serena Pool

Had a wonderful experience at Chilliwack Mertin Hyundai! All the staff that helped me in my purchase were knowledgeable, friendly and amazing! They met my individual needs and went up and beyond for me! I’m also so happy to have purchased my new car in my local town and didn’t have to drive far to get it. I absolutely love my new car, it has all the bells and whistles for an affordable price! 2022 Hyundai Elantra Preferred.

Amber Holliday

I loved my experience at Mertin Hyundai. Tanya Maahs was knowledgeable and friendly. She took the time to understand my needs and helped me find the car that suited my lifestyle.

Mounia Sassi

Amazing service. Staff are very helpful and amazing

scott mckay

The staff at Mertin Hyundai. Went above and beyond to get me into my new vehicle. I will definitely be doing business with them again.

Dhruv Sodhi

I was travelling from Penticton to Whistler and my tyre got flattened while driving on the highway. Mertin Hyundai was the one who was nearest to the highway I contacted them and got the best help. They literally helped me very well even after the shortage of staff. I appreciate your help guys. Good job keep it up. Thanks to the guy who helped and educate me more about my warranty.

Jonathan Lochbaum

Great experience from as soon as I walked on the lot that carried through all the way through purchase and to delivery. Special thanks to Bahram for walking me through the entire purchase process with knowledge, professionalism, and courtesy as well as Manny and the rest of the Mertin team who made the process as painless as possible. Highly recommend!

Pat Anderson

Friendly and courteous, waiting room clean. Time waiting was what was expected.

Steven King

Very happy with our purchase. We initially went in for a test drive and liked it so much we ended up buying. Sales staff were very helpful and didn't lay on the pressure to buy which was nice.

Ryan DeLaRonde

Great service and very transparent with any additional fees and related work required, recommended and optional.

B Hames

Everytime I have serviced my vehicle at Mertin Hyundai I have received 5 star service from the service counter staff to the knowledgeable staff working on my SUV. I would highly recommend Mertin Hyundai to anyone looking for excellence in service and vehicle care.

Megan Skalicky

So a HUGE shout out and major thanks to Adam Ratvay and Mertin Hyundai for all the work they put into to get my parents a new vehicle! It was desperately needed and you did everything you could for us! I am so happy to announce for one of the first times I had nothing but amazing experiences at a car dealership this time around! ❤???? I recommend them whole heartedly thank you, thank you, thank you for the amazing experience and hard work!

Ron MacMillan

Ric and Tanya served us very well. We had a very nice purchase environment.

Andrew Kopp

Good communication. Nice staff. Easy to deal with.

Guy Tansey (AUssie)

The staff at Mertin Hyundai go the extra kilometre (this is a metric country) to look after you with your new or used purchase, everyone from the service guys, the detainers through to sales and management are like one big happy family. They take the time to make you comfortable during the buying experience. You walk (well drive) away with every box ticked (literally, there’s a form) I would certainly recommend Mertin Hyundai to family and friends.

george fournier

Great service friendly staff

Darren Leather

Have a 2014 Hyundai sante fe, my engine was replaced due to a factory recall, happy with that but while my vehicle was in for the replacement motor, the service advisor called saying I needed a new transmission and transfer case at a cost of 4500, I'm still driving the vehicle 10 thousand k later no problems, seems like they wanted to make some dollars back, will never go back.

Garry Janzen

Service department has always treated us well!

Jim Peach

4 out of 5, service is great. Driver came and picked us up was very professional

Al Riederer

This is the third Hyundai Tucson we have purchased. Right from the beginning, the salesman, Brandon, made us feel comfortable and at ease. He asked us what our needs and wants were regarding our new vehicle and he found one that was just what we were looking for. He is a very pleasant and affable young man. His no pressure approach made buying a car very enjoyable and we would highly recommend him to anyone that is in the market for a new or used vehicle. The sales manager was also very accommodating and worked with us and his general manager to make an offer that would not only be acceptable to us, but to make us happy as returning clients. At no point throughout this process did we feel they did not care about our business, and in fact went above and beyond to ensure we had a very positive buying experience. We will definitely be back when the time comes to purchase another vehicle.

Greg Powell

I just had my Kona EV service today, the staff was amazing as always and remind me why I keep choosing Hyundai for my business and personal car. Thanks for everything and looking forward to seeing the Mertin team again in the future!

Karen Fahlman

Always courteous and pleasant service. Extremely efficient, I went in for a new tire and they checked all my fluids at the same time at no charge. Also got a coupon for a car wash at Dixiie's car wash. Jonathan runs a great team at this location. Great job everyone!!!

Lee Carignan

Week 3 of my new Kona and I LOVE IT!!!! I’ve always taken my old Mazda there for service because Tara is the best! This time I shopped !! Adam was the nicest guy, answered all my questions and really went above and beyond! Tanya was so helpful in ensuring I had everything I needed! Love the team at Mertins!! Thank you soooo much!!

Lisa Davies

I’m so happy with my new Tucson! Thanks to Saad who gave me everything that I was looking for and then some! Tanya makes the less fun paperwork part of buying a car way more enjoyable! This is my third vehicle from these guys and she’s been there for them all. So kind and helpful and so so patient. Hands down the best dealership I have ever been to. 10/10 highly recommend!

Joanna Phillips

Always great service and very friendly staff. Ed is super knowledgeable about EVs and made our first new car buying experience a breeze.

Jennifer Silveira

Tara was a great help when it came to my service. She made the process quick and painless.

Deb

Very helpful, great service.

Robert Hubbard

Awesome experience & customer service. They left my car cleaner then when I arrived.

sheila J

Alec Sonja and nick were so fantastic to work with. I am so happy with my new Santa Cruz. It drives and looks fantastic.

Shawn Hoornaert

Absolutely amazing treatment. I purchased a great little Kia Forte for my daughter and grandson to have. Nick in Sales and Tanya in finance were amazing, treated her very well even though I was the purchaser. Excellent care taken to make the experience for my daughter a great one. We were in and out in just a couple hours from test drive to driving home with the new car. Great finance terms through TD bank secured by Tanya, great lady. Highly recommend this dealership.

Boloy Lokombo

One of the best experience when it comes to buying a vehicle. Thank you Ed for educating me on the whole new world of electric vehicle! Thank you Adam for working wonders! I promise to keep my end of the deal. Awesome team of people to deal with. And the car itself its super great to drive. I bought it without test driving this how great the team was. And i would do it again. Thank you

r&b 2015 Siongco

We are just newly moved in to this place Chilliwack...So much thankful to this company MERTIN Hyundai at Yale Road Chilliwack...service was 2 thumbs up.amazing..super great..did have a visit for just checking out the prices and the deals but came home with a brand new elantra trading out our old Jeep without so much of a hassle..everything was done by the staff so smoothly..I cant believe it was done for such a short period of time. BIG thank you .to Brentt one of thier sales staff who wasn't hesitant to assist us and to the rest of his team who did all the documentation... Well difinitely recommend this company to our friends ...

Barbie Kaiser

Tara was super professional, quick and made my experience a positive one! I would definitely recommend Mertin Hyundai and their team to anyone!

lorelline brummet

Bought my car via Tanya Maahs, November 2016. It is the best experience that I have had buying a car. Tanya is the Best. Knows her product, answers all questions. When looking for a car go see Tanya Maahs at Mertin. Friendly & very clean Dealership. Five Stars to them.

Chris Bell

Great service. Edward and Nick were great to deal with. They were friendly, accommodating and not pushy at all. The wife is super happy with her Kona ev

Linda Reavie

I want to give a BIG THANK YOU! To Nathan and Adam & their team at Mertin Hyundai for the amazing service and attention to detail when I purchased my new Kona. They went out of their way to meet my requests and to provide a very positive buying experience. I have recommended them to friends and family and will continue to do so in the future. Nathan is very down to earth and sincere and at no time did I ever feel pressure when making my buying experience. He listened carefully to my wants and needs and if I had a question he wasn't sure of he got me the answer. THANKS!

Ken Martin

Good experience in buying a new hybrid. No high pressure sales. Can't say enough about the service department. Quick, effecient and transportation to work and back.

Joe Ormiston

Recently we went to Mertin Hyundai in Chilliwack to check out a Hyundai Kona EV. We wete attracted to this dealership because of ratings and reviews that we had read online. We were not disappointed! We dealt with two salesperson, Jesse and Matthew. They were both friendly respectful, knowledgeable and patient with us. Also we met Vince, the manager who was very friendly, accommodating and gracious to us. We are seniors and we appreciated all the patient people at Mertin Hyundai. We certainly did not expect to be shopping for a car during a pandemic but our other car had "bit the dust." Consequently, we appreciated their attention to Covid protocols. As for the Kona EV we ended up buying, it is a dream. We are so glad that at Mertin Hyundai, the team made us feel like they are available anytime to answer questions we might have . We highly recommend Mertin Hyundai to anyone!

Stuart Reed

Nick Spencer was very pleasant to deal with...would certainly buy from again. Enjoyed meeting the service team. Overall a pleasant buying experience.

Bob Tipple

I took my 2014 Elantra in for a recall repair. The Service Advisor, Brent, was excellent to deal with. He took the time to explain the process and was very efficient at communicating when the repairs were done. He was also very courteous and professional when we picked up the vehicle. Overall, Brent and Mertin Hyundai were great to have dealt with. A cleaned and vacuumed car too!!

kristy hachey

Just purchased a 2022 Santa Fe and it was a great experience. Brandon took care of me and made the process easy and quick. I felt very comfortable with the purchase and didn’t have any high pressure sales or mansplaining. I would highly recommend shopping here for your next car purchase.

Chris Davies

Very fast and professional staff ersob who took my call and took my vehicle in. The repair was done quickly and my car was returned sanitized.

Chris Stayko

Fast, courteous service for my recall check. They let me know of some upcoming maintenance I may want to consider as well.

Dawn Marrs

Excellent service.