Reviews of Mertin Chevrolet Buick GMC (Car Concessionaire)

Bill Doerksen

I was very satisfied with the work completed on my vehicle today.

Robert Derksen

Great service, went through and fixed all recalls at the time of full service.

Sunny

I was very happy with the service and quality of work that my Camaro recieved from the Paint & Collision Center at Mertin GM. Shandis & Jeff your awesome! Thank-you so much for all your hard work it's greatly appreciated! I couldn't be happier with how my Camaro looks. Thank-you, Cindy R. :-)

Nancy Todd

Very friendly helpful staff. I appreciate how quickly I was able to get an appointment for my vehicle.

Jordan Kirylchuk

Great customer service! Clean facility, and thorough and diligent service department.

Mark Livingston

Business Partner Meeting Chevrolet is an excellent business with great people offering personalized service and dedication.

Lars Larsson

Great service. Fast and on time. Clean and sanitized

Scott Huffman

Great service and friendly staff

Karsten Renaerts

In November I purchased my second vehicle from the Mertin auto group. I can't say enough good things about them. Wayne VandenBrink and Satinder Manju helped me select the best car for my needs. Mertin GM was also very generous and paid for the re-installation of my hand-controls into the new car down at Sidewinder Conversions. Thanks Mertin GM, you have another satisfied customer.

Skye Robertson

Got a windshield changed that went faster than expected, and the bussing drivers were very professional and polite; holding doors, helping move groceries, etc.

Izaac C

I have only used there website... and it is verry difficult. I havent haf any other trouble on any other websites other than this one. Not verry impressed by that.

Jerry Dvorak

Excellent attention to detail. Great personal Cadillac service. Could not ask for better.

Atari Time

Bought 6 vehicles from Mertins over the years. I believe the pricing was fair and the sales staff were easy to deal with.

Melisa Weinert

Great sales staff. No pushy

Sandi Picard

Had a great experience with Martin GMC. Tim was my salesman and he went over and above. I was only in Chilliwack for two days. Was looking for a vehicle and popped in to Mertin. Saw a truck went for a test drive and loved the truck. Decided to buy it so left it over night to get detailed. Decided to buy a top for the box and within the day Tim got one in and at the last minute asked for running boards as well. He had a set in stock. Great!! Was off and running that day!! Had another issue and Tim stepped up and took care of it. Great salesman would definitely go back next time I'm in need of a new vehicle. Thanks Tim & Mertin's GMC Love my truck

Iron Elfin

Fast and painless, no BS. Everybody on the same page. Sage and staff were great. I knew what I wanted, they found it. Very nice. PW

Lauren Wozniak

I love this place!!! Great prices, great service. Work is always done as expected or better. And the tires are truly the cheapest you will find anywhere. They stand behind their products and service.

Matthew Linke

We would like express our gratitude to the sales service of Brad and his team effort with Jodi in the business office making a smooth and welcoming easy positive transition into a beautiful new GMC Sierra , I truly recommend this team

Jim Stolth

Always courteous and keep you informed of progress on your vehicle. Great service.!

Steve Selig

Super friendly, no pressure team. Was a great experience. Thanks Wayne!

Renee Angus

Love Mertin, they treat us like family n know us by name. Excellent service by all of Mertin family :) They are always happy to see us n help us

Danny Grange

Sales staff was very friendly and made the buying process very easy and stress free.

Katherine P

This is a very friendly dealership with amazing sales staff and service professionals.

Denis Gagnon

It is of great concern that trough a portal with completely unclear and misleading terms Mertin GM conducted a credit check. Please aware that this what Canada Drives does and forward your name to a car dealership. The process is totally misleading if you are looking strictly for financing and not a car dealership. Hence business practices is a great concern. as it is strictly a disguised way to sell cars.

Aggie Becker

We traded in our family van for a Silverado. Ingrid, Dave and everyone at the dealership was an absolute pleasure to work with. It was a very easy process and we are very happy. Thank you to the Mertin Chevrolet team for getting us into our truck!

Bradly Mussell

excellent customer service and resolve my issues with my car

Chad Bailey

AJ and Chad in the service department are always a pleasure to deal with.

Kyler Klassen

Great customer service, Jeremy goes above and beyond to make sure your taken care of

Luisa O'Halloran

Great friendly service. Awesome staff. Covid safe

Bem Bonnie

My vehicle is always taken care of at Mertin GM. Jeremy is the best service advisor I have ever had. He has a vast amount of knowledge and I feel confident I will get great service and the only service my vehicle needs

Rhonda White

Customer care specialist Brent took the time to help me out and gave me a great idea to fix my care for 1/3 the price. Customer service at its finest thank you Brent

Stacy Gear

These guys are awesome. After changing my mind and buying an electric scooter from Sinclair's Motorsports in Surrey this company gave me all of my deposit money back. If I decide to buy a car in the future I will buy from here. Thanks again this means a lot to me as I am on a limited budget.

John Freeman

All was very good. Thanks

Raymond Adams

What service! Booked in for routine maintenance, also had a slight knock on the steering wheel, they did all the work I requested, diagnosed my knock, repaired it and I picked it up today. What a difference! Feels like a new car again., not bad for a 15 year old car. Thanks again! Ray

Deborah Eftoda

The staff was courteous. I did not find that they were very thorough as we had to return twice for the same problem.

Sherry Teacher

Customer service is just not the focus here. The hours are so difficult to work with. They wouldn’t offer a courtesy car, but it was an hour- long procedure so impossible to schedule before or after work. Had to leave the car for the day and arrange my own transportation. They wouldn’t allow me to confirm the shuttle (first come, first serve), but they could have just looked and seen no one else had made an appointment so early. I wouldn’t have gone in but that it was a recall repair.

Dave Akehurst

Always good

Derrick Bodden

It was a very nice experience, great staff.

Cindy Baker

Returned my lease vehicle and Tim Wilkins was Amazing! Knowlegeable, friendly and polite a truly rare combination. Totally impressed with his customer service and I don't say that often. Highly recommend Tim Wilkins...find HIM if you need anything????tell him Cindy sent you????

Qamber abbas

Great people to do business with. Looking forward for more.

Tiffany Chalmer

Excellent customer service in the parts/repair department. Thank You. Highly Recommended. :0)

Jaime Mckay

Mertin GMC is fantastic!! I woke up and had water in my tail light which of course affected my right turn signal and break light. I am from out of town but I called this morning and they were very courteous, friendly and squeezed me in for emergency service on my truck for today (even though they were fully booked). My truck was fixed within two hours! I highly recommend Mertin GMC! Prompt and amazing service. Thank you!!

Lauren Arthur

Very happy with my new tires, it was super easy finding the tires I wanted and setting up an appointment. They were very accommodating to my schedule and the work was done quick. Would definitely go back

Jeff Hardy

Thanks for fixing my wife's car on short notice. Great service here.

Kris Sunshine

They took my vehicle first thing in the morning a half hour later and they knew the problem. They didn’t push to sell me anything more than what I was there for. Very good service!

Jay Patterson

Great service, deals and knowledge. Answered all the questions and concerns I had and I walked don't of there with a great vehicle

Kaija Oksanen

I was referred to Mertin Chevrolet by Canadian Tire originally because my truck had headlamps which shorted out every 4 months. This had been ongoing for many years and the service guys at Mertin diagnosed the problem and fixed it. My truck, being 2005, had minor leaks over the years and this week the original water pump died in my yard. All were fixed to my satisfaction. I find the Mertin Chevrolet service guys are knowledgeable and very easy to deal with. They explained the problem(s), give me options if possible, and the cost beforehand so it isn't a big surprise. I love my truck and will return to Mertin. The free car wash ticket is always appreciated as well!

Dany Busque (Inst: Buxx_Road_Trip)

Super service by Frank my advisor. Excellent and fast service, good explanation about what happened with my pick-up.

Ian Peppin

In the past, my experience with the service department was positive. But the most recent one was not. Poor customer service. **Update** a rep contacted me concerned about what they might have done to only receive a 2 star rating. The fellow spent a good 20 minutes listening to my issues. He also thoughorly explained the vehicle's issue and was apologetic for the misunderstanding. After receiving this follow up, I am much happier and felt they deserve a 4 star for sure now.

Mike F

I ended up going to Kelowna Chevrolet to buy my new truck It was worth it in the end I have found Mertins to be expensive on tires as well. We ended up buying our winter tires from Simons in Mission and saved 300. Bucks

Yvonne Churly

Somehow I fell through the cracks of the system and was not picked up again by the shuttle service, realized only after I called in to check on my vehicle, only to find out service was now closed. In any case it was made right the next day, however it was a snafu I didn't need that day.

Fred Meier (VE7FMN)

Good service department, great body shop.

Ken Lawson

Great service, good people. The best car buying experience I've had.

Kelly Sumner

Great customer service. Friendly staff. Very professional. Take care of their customers. Feel safe and comfortable coming here.

WR norm

usually provide good service - competitive tire prices

Anne Bailey

The guys in service are all about ensuring that you understand what your vehicle needs and NOT selling you things you don't need!! Truly a dealership you can trust

Dave Stephen

Professional, friendly reception and service when dropping my Chevy Bolt EV off for recall notice. Took 2 hours--which is what Mertin Service rep gave as an estimate . Very strong COVID protocols in place; especially appreciated note on car when I went to it that outlined how it had been sanitized for my safety.

Jenny Veenbaas

Service department is very professional, organized and I have had numerous great experiences with upfront honest communication and ensuring I have my car back either on time or a car/ride if the job exceeds initial estimated work. They stand by their work so you know you can trust their work. I will not be taking my vehicle anywhere else.

Star Gro

Ingrid was a pleasure to deal with. She listened to our needs and found what we were looking for. No high pressure, just an all around pleasant buying experience from start to finish.

Robert Hermann

Scheduled technical update on ECM..these guys are awesome...truck was returned to me washed, and vacuumed

Herb H.

First class!!!

Kyle Zee

The service was excellent! I felt no pressure from Ingrid, and she made the process easy and stress free. I will hopefully be upgrading the family vehicle there in the next few years.

Oliver Perez

Great experience. My 2nd truck purchase and just a no pressure, real people type of experience. Wayne our sales rep as taken care of us both times now for the past 11 years! He is a great guy I trust not only buying a vehicle from him but also that he's been there after the sale! Best Gmc/Chevy dealership to go to!

Louis Borges

The best car buying experience I've ever had. Thank you guys!

Grant Vander Hoek

Had a really good experience here. Not pushy; gave me a fair trade for my old vehicle, and feel like I was treated well. Go see Sat or Wayne, they'll treat you good. Love it that they are closed on Sundays too, at least there are still a few business out there that still feel the need for a day of rest.

Cole Pollard

The guys in the tire shop are super friendly and easy to deal with.

Scott Philippe

I am quite disappointed with mertin. We had a tire appointment and they never called to lets us know they were shut down due to covid exposure. I get that these things happen, thats nobody's fault but you should always call your customers and let them know they need to reshedule. Dont just leave a sign at the gate that said,,,go to the rear of the building for tires and lube. Pretty stupid.

Harp Bahia

Amazing service! Sat always goes above and beyond! Thank you !

Mike Gouin

Excellent service as usual. Work was even completed sooner than estimated. Shuttle service is the best in Chilliwack (I’ve used the shuttle from other dealerships). Keep up the good work!

Janelle H

I had an appointment for an oil change. It took 2.5 hours, which I think is excessive. I ended up waiting there the entire time because initially, the guy told me it would be about an hour. The long wait time is a regular occurrence for me there -- they may end up losing my business for that reason alone. Otherwise, happy with the service, I like that they include a vacuum and a wash. Wish they had reset my 'check engine' light -- most oil change places do that for me. Edit: thanks for reaching out! I'm happy with the result. :)

Caleigh Metzak

I went to the Chevy dealership in Chilliwack for an oil change and a visual look over on my Chevy car. Picked up the car, paid my bill and everything seemed good. Didn’t drive the car over the weekend but the following week, my car’s radio screen and sound would glitch out when I would use the brakes. It also affected my blinkers. This happened every single day, started just morning but became morning and afternoon and was progressively getting worse. My car had never once had a single issue prior to taking it to the dealership. I also noted that they had topped up the air in my tires, but neglected to top up one tire which was substantially lower than the rest. I called the dealership and advised them of the car radio/screen/blinkers issue that had only begun since they touched my car. We arranged an appt the following day for them to look it over. Never once mentioned fees or a charge. Go into the appt and we’re discussing the issue. Again, no mention of fees or charges. Right as I was about to hand the keys over, I confirmed with the gentleman that I would not be getting charged for this. I was then finally told that I would be getting charged up to nearly $200, when my original charge for the actual service done was just over $100, and I was only coming in for this appt since this issue only started happening ever since they touched my car. I ended up walking out and will not be returning to this dealership for any type of service. I understand if you need to charge a fee, but you can’t lead your customers in blindly and just rack of expenses for fixing something that wasn’t broken before you took your car to them.

Barb Goossens

Good service, friendly staff...would return again..

Matt L

Nice dealership, friendly sales staff, a little low on stock most likely due to the current pandemic.

Dustin Hamel

Got a great truck, very happy with everything.

Michael Cain

I am always treated every well at Mertin for service related issues. They are knowledgeable, friendly and don''t continually try to upsell their service. I have used their service department for a number of years and have never had a bad experience. Service when scheduled is prompt and I feel very good about the commitment they have to service and ensuring customer satisfaction

Tyler Griffith

Went for an oil change, which was done in about an hour. Service manager was good, no complaints.

Adrian Mostoghiu

Job well done in time.

Reece Tasker

Wayne Vendenbrink is the best person to deal with here

CDN_Diesel

The body shop does amazing work! I take my Hyundai there. Perfect paint match.

Sakayle Jalyn

This is the worst dealership for customer service I have been to ever. It took forever for someone to come and assist us.

Elias Cuervo

Service is adequate. Relatively quick, but not entirely happy about not being able to trust the website for making appointments, it was glitchy. The telephone receptionist was quite rude or simply uninformed. When I call the service dept during BUSINESS HOURS, I expect to be able to talk to someone. I was told to call later because nobody could take the call. Really? A huge dealership doesn't have someone to answer the phone during business hours? Also,no shuttle service on Saturdays? Lots of other places have that service. And lastly. If I have to wait for my vehicle to be worked on, It would be NORMAL in this day and age to be able to connect to WiFi at the waiting area. I had to go into the showroom to connect. Not good. I felt like I was not really welcome there. I appreciate the good service i get for my truck. It's the little annoyances that could be improved. After all, our family has spent a lot of money buying vehicles there over the last couple of decades. Making expensive repairs and service less painful would be appreciated. Plus think about it, its good for business.

Dirk J.

Great service and fast response to questions I had before buying a new truck.

Wes Macaulay

Great service and staff :)

J F

Excellent tire prices

Shannon Stene

I had an excellent experience with Tim at Mertins purchasing my new truck. I was able to factory order the exact model I wanted and there were no surprises on pricing. It was a good experience and I would recommend Tim and Mertins to anyone looking for a new vehicle. The truck is beautiful!

Shane Storozuk

I’ve been bringing my 2012 Chevy Cruze to Mertin GM since I moved to Chilliwack in 2014. I moved back to Vancouver in 2017 and I still make the trip out anytime my car needs some TLC. As always, they provide honest, straight forward, top notch service. Excellent staff and customer service all around.

Rolando Stolioni

Great dealership !! Paul is very helpful and professional

J. Brule

I deal with the service department on a semi regular basis for my personal vehicle as well as a couple fleet vehicles. The staff are knowledgeable and friendly.

Jack Marsh

Despite supply chain issues, natural disasters and a global pandemic we got our new truck. A little later than anticipated but exactly what we were looking for. The process went smoothly. We would highly recommend Mertin GM and a thanks to Wayne Vandenbrink for making it all happen.

Josh Botha

Great experience, friendly and knowledgeable staff that explained to me what they were doing and why! 10/10 will return when it is time for my next service.

Lisa Woodrow

The service I received was fast, and friendly and the secret touch was getting a text from the technician performing the oil change saying that if I had questions, I could just ask. That was a really nice touch, and very personal service. Thanks GM

Suzan Rempel

Got the tires for life deal. No problems new tires. Thanks guys. Best service here.

Erich Perau

They sold my 90 year old grandmother a car that had wifi. My grandmother doesn’t even have a cell phone. Apparently the workers here are willing to steal money from an old lady. It’s an extra 20$ a month and hasn’t been touched. It makes me sick that there are people in this world that will take advantage of people like this. She doesn’t even have powered windows yet she needs wifi? Explain this to me. I would like to call the salesperson and ask him if he beats up old people at retirement home often in their spare time or just steal without them looking?

Michael Bogdanovich

Wonderful staff, very informative and did everything to follow covid protocol. Highly recommended

Norman

So it's pretty easy to assume the dealership is going to cost more than any other mechanic, but I had a dealership only dashboard issue in addition to my engine troubles; so I brought my vette to mertin. The service representative was very prompt in keeping me aware of work done, costs and potential costs, and general timeline. That also means the technician doesn't have to stop working on my car. The parts were affordable, and while the hourly rate was premium, it was very tight and didn't leave room for a smoke break.

Isaiah Thiessen

I recently got new tires here. I got a quote and requested an appointment through their website and it worked very well, they called to set up the appointment a couple days later. The pricing was better than all the other places I was looking at the time and service was prompt with no nonsense! I will definitely be back for future tire needs.

B

Their service team is fantastic. I have been taking my cars there for over 5 years and they are always very helpful and friendly. I highly recommend having any vehicle serviced here.

Navraj Sangha

Great people, great deals.

Kerry McKay

The service department was fantastic. Opened at 7 am sharp, got my vehicle in, diagnosed and out in less than 2 hours. Find the people in Chilliwack very accommodating and friendly, and the staff at Mertin solidified that belief.

tamara meyer

Won't help me with recall on my Chevy Cruze and not recommended from me until car is recalled

Jon Slater

Very pleased with the results.

Jen Joynt

I booked an appointment to have my truck repaired for Thursday 8am. I had to wait till 830 for them to have their computers started, then I was told they had booked me for the wrong day... I could wait and they would get me in. After waiting for 2 hours my truck had not moved... I got my keys back, I will not be returning to Mertin Gm in Chilliwack. This scheduling error was their error not mine... Not impressed... MURRAY GM IN ABBOTSFORD IS EXCELLENT AND I WILL MAKE THE DRIVE FROM AGASSIZ TO ABBOTSFORD FROM NOW ON.

Karin Dahlman

Yury was amazing! Such a great guy to deal with when we bought our new car from him today!!!!!!

Jamie Smith

The service rep was great, he got me in and out in a reasonable amount of time, gave me a wash voucher which was nice.. Its actually cheaper to have my oil changed at the dealer and I trust them more than a drive through place.

ron petanic

Just writing in regards to the best service I have had in a long time. My daily commuter broke down and it wasn't financially worth it to fix, I phoned Martin's and Ingrid in sales arranged financing for a used vehicle quickly it was completely painless . I definitely will purchase another vehicle from Mertin's again thanks a lot for such a great experience and thank you Ingrid..

Dean Froc

My salesperson Peter Dijk was fabulous ???? I was never in doubt of being treated with a clear and honest approach I did not get in my opinion at other dealerships. The pricing was very reasonable when compared with the exact same vehicle at competing dealerships. I saved 5 figures … the finance staff were quick forthright and efficient. Normally I’m a buyer of import vehicles only but I would always recommend Peter and the current staff at Mertin Cheverolet GMC as a great place when you’re looking for the next truck. Just ask him for a full tank of gas before you agree on the final price ????

Tim Kinstlers

It was super clean and everyone I spoke to was pleasant to cheerful and it was an easy visit. I was there helping them help a customer with a radio antenna problem.

Mr Snurp

I got an oil change and they stated I needed new control arms. I got the new control arms but I did not realize that the owner before me had the control arms "replaced" a week ago by Mertin. Because I was a new customer with a different name on the truck they tried to gouge me for unnecessary parts. Quite astonishing that this still goes on. If you really want a dealership to do maintenance go to Abby or Hope.

Nigel Plumley

Great friendly service,especially from Satinder,he really knows his stuff. Was just looking at the new trucks and who knows it's looking like we might buy yet another vehicle from them.

Ben KaeRyn

They recently fix my cargo van due to water damage. I am very happy with their service, very fast and efficient. Frank kept me updated with the repair. I will definitely go back again.

Nivil Thomas

Good service and helpful people. And great prices on tires

Walter Funk

I purchased my 2017 Silverado at Mertin and the service has been very good to date. However, I had an appointment scheduled to take care of an issue that I had foolishly created, but lucky for me the issue resolved itself. Even though Mertin incurred some costs in preparation for the appointment intended to correct what I had screwed up, they very kindly told me not to worry about it. Now that's after sale service!

David appleby

They found my Mother the perfect vehicle. Beauty of a Buick

Kay Ess

Ingrid was aMazing. We bought a car and we’re lucky enough to have dealt with her. The manager and others were very professional and friendly. Vrrooom vroom!!

TheSettler

Took my car in to get an assessment and the estimate was about 1500$ more than other places. I guess that’s what you get with a dealership but why it just boggles my mind. The guy who I talked to at the front didn’t seem very happy and told me it would be better to buy a new car. I will definitely not go back

JAMES R ANDERSON

Great place to get tires

Peaches

Great service, no pressure to buy

Taylor Clift

Amazing!

Rod.C. Andrew

Worked on my car, call's if their's any else wrong with it and friendly staff

Peter Fairhead

Nice and easy to deal with. Excellent customer service from Jeremy B. I will be back!

donald burnet

Treated very well,everything went well

Cam Gunther

Service guys know their stuff, happy with the work and always find time to get me in.

Johanna Bos

Great service great smiles. I'd go there anytime

Service Department

Bought two vehicles within a couple of months, while I lived in Chilliwack got all my service work there, even got my daughter going there, excellent service all the time friendly staff, way better than Preston chev olds, when I return to Chilliwack will going there for service again

Hal Koller

Work was done in a timely manner. The work deficiency of the last time it was in, was not resolved.

Arlene Haley

Friendly helpful service!

Arthur Arnold

Very good service ????????

Sav ava

Never have any issues with these guys. They are fast and courteous.

Len Sadler

It was all good for the most part but I had appointment time for 10:45 but my pickup sat in the parking lot till 11:45 so what is the point of making a appointment if they are not going to start working on it right away so as it was I was there for over 2 hours when it could have been only 1 hour

Mike Smith

The best experience I have ever had buying a car off a dealer's lot. Excellent sales team, looked after all the details and a real no pressure family dealership. I would recommend Mertin for a new and used car purchase.

Dale Renker

Fit me in quickly. Addressed everything in a timely manner

Jai's Garage INC

Hands down best experience buying a vehicle. Been dealing with Surinder Mann for a number of years and it has always been a pleasure and hassle free experience. His team makes the process of purchasing/upgrading to another vehicle very easy. Highly recommend visiting Mertin GM and working with Surinder’s team!

Jim Brooks

Excellent service and even better prices.

Suzanne Doniak

Very happy with the service I received from Jeremy in service department and all the mechanics that did a great job in maintaining my car.

Richard Terry

Went here last week to have a recall done on my brakes now my abs kicks in all the time peddle becomes stiff and is very unsafe. trucks only 6 years old. Service says it has to many km to cover the brake pump even though it's clearly a safety concern on a recalled part it doesn't even warn you of a failure no lights displayed on dash guess I'll keep driving my complaint has been recorded . Just an edit for the owner to see there was no abs issues before and there still is no warning illustrated on the dash but the problem now exists after the recall maybe there should be a sensor installed on these brake pumps to warn of failure? Also thank you for reimbursement for the trans flush. As usual the staff always friendly.

Steve Tyssedal

Excellent service. Took a bit but the specialists were able to resolve the issues. Only disappointment was that I didn't get a nice new "Chevy" hat.

Bruce Taylor

Where do I start? I bought a 1/2 ton pickup that I really loved. There were a few small problems that Mertin just couldn't seem to fix, I was patient. There was a recall on the satellite antenna that was replaced after I had a leak inside the truck (remember this). I had a fuel injector replaced with less than 10,000 k's. Then there was the easy up /down tailgate failure.The bushing on the right side of the tailgate was replaced no less than 6 times and still didn't fix the problem for more than a few months before it consistently failed again. I finally gave up and fixed the problem myself with a $60 DeeZee aftermarket tailgate shock. When the warranty expired the antenna began leaking again and I was told to bring it in and they would take off the headliner and dry it out then inspect the antenna and attempt to fix it "IF" that was the problem (it was), all at $169 an hour. They told me they couldn't get it in right away as they had several people already booked with the same problem. I fixed it myself with a little silicone and it hasn't leaked since (the gasket they used for it is defective/insufficient). Finally after 96,000 k's the truck needs the motor rebuilt!!! There's a problem with the lifters that GM knows about (Google it) that causes the engines to fail prematurely. Even though they know this and had already pulled the code they insisted on me bringing the truck in so they could check it over, guess what? It was exactly what I already knew it was. That didn't stop them from charging me the $169.99 an hour shop labour plus $22.44 "shop/environmental" and tax. I have never given any business a rating this bad but unfortunately it is deserved. In all honesty they share this one with GM but that is a poor defense. Like every other time I will have to get the truck fixed somewhere that will do it right. I will then get rid of it and purchase a new truck from anyone but GM and certainly not from a Mertin dealership.

Nic N

Amazing tire deals, awesome service and staff. One of my cars is 23 years old. Never been ripped off.

Don Whittaker

Very helpful staff thanks

Tyler Case

After shopping around from out of town at a few dealerships. We reached out for a used unit they had listed. Wayne Vandenbrink was awesome to deal with from the first initial contact all the way to us arriving from out of town to pick up our new to us truck! He made sure everything was taken care of and ready for when we arrived. Wayne made sure communication was kept through out the whole process!

Steve W

I am always very pleased with the quality and professionalism that I receive when I bring my vehicle into Mertin gm, im kept informed and told of all work done or needs to be done.

Diane Ellsay

We purchased a truck yesterday. Peter was extremely helpful and professional. Jim, the sales manager went above and beyond. Great experience and would highly recommend.

Darren Woodhouse

Great as always... fast service and watched as they used disinfectant to make my truck safe for me to drive. Great job Mertin!

Chris Brown

Ingrid went the extra mile to get us the best deal possible. Fast and friendly service from start to finish.

Debbie WHITE

I would appreciate my name spelled correctly. Also my appointment time I made was for 2:00pm I was told this appointment would only take couple minutes and I'd be done. If a part needed ordering I would reschedule. I was late for my doctor's appointment because it took an hour. Whoever makes appointments should be a bit more accurate. Other than this one time I have good service

Joel Haviland

Great experience as usual with the customer service and the actual service of our Acadia

Brian Gauntlett

I have always received excellent service at Mertins Service department and today was no exception. I was booked in for a LOF and asked them to check my front brakes because I thought I heard the scream tabs when I braked. They were honest and told me I still had at least another 10,000 kilometres of pad wear left. They could have just told me I needed a brake job and I would have got it done. Thanks for the integrity shown. I will continue to have my truck serviced there.

Josh Cox

New windshield looks great.

Rhonda Gust

Once again I was treated well, my issues with my tire fixed quickly and under warranty thanks mertins

Timothy W Smith

I was treated with patience and time to show a caring attitude for my concerns. Frank did a professional job.

Loren Tempel

Always well looked after by Dan!

metal head

At Mertin GM my sales rep Wayne Vandenbrink has always taken care of my families needs quickly and professionally

Leanne vanD

Thank you Peter and Mertin GM for a painless and swift experience. I bought the right car for the right price. You helped put us at ease and resolved all our questions and concerns. Thanks again.

Mark Vaszlovszky

Very friendly employees and they are really willing to help! Great service!

J B19

Quick, reliable service

Norman Ferguson

Great to visit lot on Sundays then call them

Larry Patterson

It was a friendly and efficient experience. No pressure and got a great car.

Ken Goodman

Best service ever great staff

T Westerman

Great service, friendly, not rushed, delivered exactly what I wanted, no pressure tactics and only quotes for future repairs… Only negative is wow!!! $169.99/ hr for labour!!! That is crazy!!!

Dean Jeffries

Excellent Dealership! Paul Lesicion is The Absolute Best! A Knowledgeable, On Top of Everything Professional. ???? Thanks Again!

John Galbraith

I called Mertin's From Lillooet BC and explained my issues with my 2019 GMC Sierra. They said to bring it in and they would have a look at it right away. They diagnosed the problem and repaired it that afternoon. It was by far the best service I have ever received from any GM dealer that I have dealt with. The people in the service department were great. Thank you very much ????

Leanne Herrick

Excellent service on my new to me, used car. Bought from another dealership and had a few issues, was sent to Mertin GM for testing and one recall checkup. All good, they cleanup up a few housekeeping issues. And back on the road I was. Happy day. Great service!!!

Jeff Mill

Everything they said they would do was done quickly and at the quoted price. The shuttle driver is friendly and on time as much as you can be with the roads all ripped up right now.

Ashley L

Called into this dealership for the first time, and I just wanted to say that the lady who answered the phone was super helpful and very nice. I believe she is british? Anyway, thank you for being so helpful.

Manjit Thind

Very clean and good service. Delivered as promised. You guys are the best. Thank you so much

Kemosopy

Great price on tires and were very easy to work with. Had no problem putting on slightly stretched tires on custom rims, even put all the lug caps back on after!

G Dighton

Very good service experience!!!

Stefan baumstark

Always great service, fast, friendly and very likeable atmosphere.

Corey corey1960@shaw.ca

Worst and absolutley the worst and slowest service Department I have ever seen. Will never go back here.

ron field

Will never use this dealer again. Went for oil change and brake service. They did a wheel alignment and tried to get a transmission flush approved. 53,000kms. Manufacturer advises 72,000 for severe service which this vehicle is not. No issues with pulling or premature tire wear. No concerns identified by the only driver. When asked why the wheel alignment ,answer was, because it was approved by fleet. Report states no adjustment required. What rationale was used to get approval?? Friend has a vehicle there for 2 1/2 month’s waiting for a rear differential repair. 2020 3500HD. No parts. We can build you a new rear end but we don’t have the parts to fix yours. No idea when we might get parts. Seems to me if you can build a new one, you have parts. Suggest you check the manufacturer service schedule, not the dealership. Would use a minus star but that option not available. Have three GMs that will go elsewhere.

Dale Johnnie

Great service salesman went out of way totally to get and make sale . Best service we got while car shopping

Combined Workplace Safety Consulting

We were very happy with their customer service (Brent), parts department (Colin) and overall good job. Extremely thoroughly, friendly and helpful in all aspects. They currently work on all our fleet vehicles. Couldn't have picked a better service department to deal with Thanks Combined Workplace Safety Consulting

Sean Speers

Mertin went above and beyond while doing warranty work on my truck!

Katie H

Always a pleasure dealing with the men and women at Mertin GM!

Carol Bulcock

Great staff and not pushy. Service was excellent. Frank in the Service Dept. Was exceptional.

Jackson Cage

Just consistently disappointed in their service department. I understand a business needs to make a buck, but do you really need to gouge the customer this bad?

Merida Harms

I had a great customer service experience - everything went smoothly and my service advisor, Jarred Harms, went above and beyond to make this a great experience and to talk me through all the details. Their professionalism is refreshing and I highly recommend Service at Mertin GMC.

Pete

Had a great experience with Mertin! I had an issue with the replacement engine their shop had put in last month. It turned out to be a non-issue, but Jarred and the rest of the team diagnosed and test drove the vehicle at no charge to ensure everything was in working order. I am very pleased with the level of service with Mertin and will be bringing my vehicle back there in the future. Thanks.

Katie Hydamacka

I purchased my 2018 rally 2 silverado in December of 2017. They have always been on point with great service! Would definitely recommend them to anyone wanting a GM vehicle! I've been to alot of dealerships over the years and Mertin definitely is A+ in my books!

Douglas Smith

Very good explanation of problem & very efficiently dealt with at reasonable price.

Kevin Schindler

First time there. Nice washrooms. Didn't have to shower after talking to the salesmen. Truck battery died and they jumped it for me! Definitely will be going back.

Joshua Patrick

Staff have always been incredibly polite and awesome to deal with. However there way to busy to provide fast reliable service. Oil change took over an hour and that was with a scheduled appointment and no complimentary wash. I have learned to hate and love mertins. If it wasn't for the staff at the booking counter and service counter I wouldn't recommend.

John Bouwknecht

Best customer service I've ever had!

Tony Malloway

I brought Cadillac to fix electricaj problem but the could not find oroblem.Not their fault just frustating

Tyler Warren

Top notch! Only place I've gone with my Cadillac since being back in BC! Great prices with great customer care. They will talk you through what they're doing and won't "beat around the bush" when it comes to what's up with your vehicle.

Harry Emptage

I have purchased 3 vehicles over the past several years from Mertin. Each purchase was a comfortable event. This last purchase is a new Chevy Cruze a good product. The Service Department the general manager and service writers have treated me as an absolute nothing. I have never experienced such a feeling of lack of attention or caring from any car dealership in my entire life. Mertin could not pay me enough to change my opinion and buy another car from them. I believe that the only reason they would now contact me is because not to improve their service but to just give them more stars. Needless to say I would have enjoyed further business with Mertin GM but sadly after all of these years I will now merely walk away.

marcus ziesmann

A new experience! Sage in Sales and David in Business Finance we’re fantastic and made the buying experience a positive one. Just picked up my New XT6 and we love. Had dealt with Mertin GM on some minor servicing for my GM Sierra 2500 before and all issues were dealt with to my full satisfaction. Strongly recommend this dealership

Wendy Bissonnette

Very impressed with my new Sierra Denali and Paul made the buying experience quick and easy for an overall excellent buying experience.

Cody Les

Excellent Service!

Marlowe Peters

I love Martin GM they've always treated me right

James Neighbour

Excellent service and good price on tires.7

Kenneth Witt

Accommodating and professional. Great work!

Bryanne Niemi

Always great service!

Wallace Mah

Outstanding service and follow up on the warranty work that was required on my 2020 Colorado. The parts were ordered and I was immediately contacted to complete the work. The Service Advisor Jared, and the mechanic Paul, is to be commended for their customer service! Hats off and well done, I appreciated the extra time you took to service my vehicle. Regards

Linda Redekop

Very fast, efficient and friendly. I would definitely recommend to friends and family.

VWMiKE Adams

Fixed a family members duramax in 7 days, when another dealership had it for weeks and never fixed it!

mike stewart

Good service great prices on tires

Gerrit Bilkes

I like getting our car serviced at Mertin's. They treat their customers with respect and do very good work.

Francis Forouzan

They are great team and they took the time to answer my questions. They also picked me up to pick up my car from the service department.

Ryan Erickson

Excellent service in a timely manner.

Dave Waldner

First class buying experience 6 times in the last 3 years. A place like no other. Honest staff worked with me on each purchase to insure I got what I needed.

A H

Our 4 year old Silverado had water leaking into the cab after having unexplained condensation on the inside of the vehicle since new, it was slow to become apparent as we garage kept it. When we took it to Mertin to be repaired, it was at a cost of $572 to us. When they booked the appointment, they did not inform us that it would be a 4 hour minimum appointment and did not offer us a courtesy car. When we arrived they had no courtesy cars available and had to pay $90 for a rental car. Had we been informed at the time of booking, we would have been able to make alternate arrangements to avoid the rental car costs. While they “discounted” the labour rate, it did not make up for the inconvenience. The leaking was due to the OnStar antenna leaking. When I looked further into the issue, GM had published a Customer Satisfaction Bulletin in August of 2015 (Bulletin 15155) recognizing the issue of the leaking OnStar antenna on 2015 Chevrolet Silverado Crew Cabs and that affected vehicles would be repaired. Mertin explained that they were not able to do anything about the cost of the issue and that we would have to take it up with GM Canada. As it is out of warranty, the GM Canada case manager stated that they could do nothing for us and that we were expected to cover the cost. I asked to speak to a manager at GM Canada, Sherry answered. When I tried to explain the issue: a 4 year old, $40,000 truck leaking and a service bulletin recognizing the problem and if it was her truck, would she be happy? Her response was, “Ma’am, it’s not my truck” and there was nothing that they could do. She said that the issue should be taken up with the dealership and not GM Canada. It’s frustrating having both parties saying that they are not responsible for the problem. GM is not taking responsibility for a quality issue that a customer should not be responsible for repairing prematurely when it is obviously a manufacturing/production defect. This is my second GM truck that has been riddled with issues and sadly my last. Very disappointed in the customer care and quality that is just not there compared to other makes available.

Rod Crane

Great people to deal with. Very helpful with quick response.

Jack Hobek

Had an appointment at 10 car didn’t get in for half a hour but except for the slight delay very courteous service

Tyler Rougeau

Well, after feeling like I was bent over from a small dealership, and thought I was stuck with a horrible interest rate and finace company.. Yury core and mertin GM not only helped me, but put me into the most perfect suv that me and my family could ask for. No rushing or pushing to buy, I knew I was in a bind and was honest with them from the beginning. And they blew my mind away. Now! I’m in a much newer suv, lower km, more space, and it has everything I wanted and more!! If anyone needs a new or new to them car. Mertin GM is the place to go!

Jordan McIsaac

Excellent service, professional and friendly staff. Sat was amazing, he worked very hard to find exactly the truck I was after, and took great care of me through the whole process. Would highly recommend this dealership. Even if you live out of town, it is well worth the trip for the excellent service, great selection and competitive pricing.

Dan Kelly

Went to mertin gm for an oil change. Was told I should change rear shocks front wheel hub and a recall for a air bag. I made an appointment for the next week to have the work done.I arrived for my appt.After the tech finished the work he drove the truck back out of the shop he informed Jeremy that one of the codes was on,they told me later that the truck was unsafe to drive. I can assure you there was nothing wrong with the truck when I brought it there. I bring my vehicle to a g.m. dealer trusting they will know how to fix g.m. products,however Im not of that opinion any more.Over 400 bucks and 2 days later I got the vehicle back.They did however give me a rental.Do I think they maliciously messed up my vehicle ,of course not.However nothing will convince me that when they were doing the initial repairs something did not get screwed up.I really feel that I can no longer give Mertin g.m. my business,which is too bad because I liked the service there.

Dwight Harrison

Always there to help and make with repairs quick. Makes for good mind set knowing it's done right.

Al Wooley

Dealing with body shop for our 1990 chevy sprint icbc claim. Thank you very much for your work.

Sam Stahl

Awesome job as a salesman Tim Wilkins, wasn't pushy and worked hard to get what I needed and I liked the fact that he has been there for 20 years!! Excellent job Tim

Mike Isaac

Went in for an oil change and the staff were very friendly and efficient. I will always go there. Customer service is a huge thing????????????????

Guy Rowland

Service was great ???? and professional thanks to all who were involved,

Adam Laberge

Spend 55k on an 2018 Elevation... Head liner falls down 6 months in.... Manifold goes on A/C.....$1200 Transmission goes at 118k km. 17k more km and I’m out another 10k Now louvers and radiator gone at 133km and another $2500.... Dealership washes their hands of it.... Beware. I’ll be in a Dodge or Ford next Friday.

Paul Pettis

The job was done quickly and service man was very polite told me what they did also was very satisfied with the work done

Don Johnson

Merton GMC Service Dept. in Chilliwack were exceptional to deal with. Online appointment, friendly staff, on time delivery of services.

Karen

Great service all the time. The service writers are awesome, super helpful and always go the extra mile!

brian mccall

Just got a new truck from Brad Morrison at Mertins on Airport rd. Great guy, made everything run smoothly from the test drives to the paper work . A thoroughly no pressure very professional experience . Thanks Mertins! Brian McCall

Bert Mannes

Timely service on recall item. Service writer Raphael Olivares - friendly and professional

scott macdonai

kyle samuels did an exceptional job on my vehicle its clean as its ever been and he did it very fast as well. will be back for my next detail

Forbes James

Easiest car purchase I've ever made. Did it all over the phone..went in to pick up my 'new to me' Escalade in under a half hour...including insurance! Thanks Sat, Dave and Wayne!

Justin Armstrong

Mertin GM is the absolute worst dealership I have ever had deal with, almost every department shows you that all they care about is getting your vehicle out the door. The sales department listened to how I wanted everything to be laid out in the contract of my lease, yet years later I find out that it is not setup in the way I want. I was forced to buy out the vehicle. The service department wouldn't fix my vehicle under warrenty since they do not even know their own warranties. Then later I got my transmission fixed under warranty but 1 month after the issue came back, they want me to approve to pay for then to check into their own mistake. They do not warrenty their own workmanship and have zero idea what customer service means. One time I got charge 169.90 for them to change a turn signal light bulb, yes just to change the bulb... Mertin GM was nothing but a battle for them to stand behind their product, all they care about is your money. I was completely amazed that so many different people in Mertin GM were so unaccountable for their actions, if they mess up you pay for it. The best thing that ever happened was finally being able to never go back ever again. Save yourself the trouble and never buy from Mertin GM, Chilliwack.

Darrell Price

Great place to shop for new vehicles

bob tarr

Helpful and professional.

Ian Campbell

Bought tires from here again best prices in town for tires

Victoria Turley

We have had the absolute worst experience with Mertin GM ???? The Fixed Operations manager completely disregarded our issues, and after by telephone hung up on our call. ???? unreal way to conduct business with zero regard for customer satisfaction or service

Tyler Salon

Awesome service! Jeremy got our car done fast and even dropped it off for us. Thank you so much! Mertin gm in chilliwack is very helpful and accommodating when we need our vehicle in the shop.

Jeannette Federuik

Recently purchased a new vehicle and was very impressed with the service from Sat as he went above and beyond expectations. We would definitely go back for our next purchase and will be recommending everyone who is in the market for a Vehicle!

Perry Evison

Paul and the team at Mertin GM made the purchase process so easy. A pleasure to deal with once again!

Jacobo Mazariego

They have a very good service I recommend that

Joan Tremblay

Service writers very courteous and helpful..keep you informed on work progress.

Mike T

Paul was amazing! Super helpful, excellent service. Will definitely recommend Paul to family and friends.

Maggzs Ondrejicka

These guys r great , fast,friendly service. They washed my truck . thanks guys????

Linda McNeil-Bobb

Was wonderful Staff and Service Thank You ????

Brandon Layton

So I brought my 2020 traverse in for a leak in the back doors and they told me it was poor design of the car and there was nothing they could do. So I asked if I am supposed to just continue to pay for my $40,000 vehicle with less then 7000 kms on it and just let it leak? And the service guy said yes. There is nothing he can do. Terrible service with no attempt to try and rectify the problem.

Robert Pope

Service done on time and everything done as requested. Just moved to the area, this was first experience. Will go back for sure.

Russel Wagner

They performed the work exactly as I was told. My truck was repaired and returned to be in a very timely fashion for a reasonable price. Everyone I spoke to was friendly and to the point. Will go there for future repairs.

denis farey

Fast efficient and good service thanks

Maxine Jackson

Quick & efficient service.

Helen Milliken

Tim Wilkins came through with fantastic service when I visited Mertin GM. He not only located the vehicle I sought but had it brought to Chilliwack quickly. Service like I have received from Tim Wilkins and Brad Morrison is the reason I deal with Mertin GM.

David Kaliczak

A great place, going in on the first time looking for information no Problem. Everyone was happy to help My second time there and brakes on car checked, they took off pads and showed me what they looked like. I appreciated that , they told me maybe my cabin filter needs changing but never showed the the filter. Two weeks later I had to change the cabin filter myself because it was very dirty. I have read a lot of very good reviews for this dealership and spoke to the service manager. Sorry guys I,m still not sure what to think.

Vitamin D

I needed to have the door lock fixed on my Aveo. I had never taken any vehicle to a dealership mechanic because I was concerned that the price would exceed what a small mechanic would charge me. Not only was it cheaper than I expected to pay, but the service I received was amazing. Very helpful, very organized, and very easy. It was an extremely positive experience.

Jake Mouritzen

Service and all personnel were excellent and super helpful.

Adam Brown

Book to get thermostat fixed , they say they couldn't get the part , but needless to say I called around and could get one, so needless to say nothing got done

ED Driediger

Good professional team in parts and service

Steven Steele

Helped my wife's parents purchase a new car would recommend Peter D he is an amazing sales representative. Treated them.with respect and dignity as older people who are sometimes ignored in favor of what the easy win. Thank.you Peter.

Celia Zappone

Jeremy was very friendly and informative. I like mertins overall because the service department always looks after my needs.

Mathieu Boucher

Everything was good , friendly staff and good service , was just surprised when they had done a 50 point safety inspection and didnt really let me know so was surprised when i had a extra 50$ Plus taxes charge on my bill but other then the miss communication everything was good

Sat Brar

Amazing deals service second to none! Excellent selection of new and used vehicles and staff that goes out of there way in all aspects of your purchase in tremendous detail. Highly recommended!!!

Holly Marshall

This is my first time writing a Google review, and probably my only time, but I wanted to take this extra step to tell potential customers of Mertin GM about what a wonderful dealership this is! We were recommended to Mertin by a friend a couple months ago. We had a very specific list of "wants" for our new truck purchase that, I'll be the first to admit, made us somewhat tough clients to please. We weren't willing to settle for less then what we had in mind, and because we didn't NEED a new vehicle, we were also prepared to wait as long as necessary to fulfill our criteria. A salesman of 8 years at the dealership, Surinder Mann, agreed to help us find our perfect fit. He searched province-wide for us and stayed in touch almost daily throughout the process. We found him to be both professional and friendly, very easy to talk to, and up-front as well. Amazingly enough, he ended up locating a truck for us that was en-route from the factory and headed to another dealership in BC. It was exactly the one we had been looking for and we were thrilled when he was able to secure the vehicle as ours. He told us it would be 3 more weeks before the truck arrived at the dealership. During that time, Surinder also facilitated a specialty order for after market rims (ordered and delivered from California on time!), and was very accommodating of the extras we wanted put onto the truck or taken off the truck before we came to pick it up. We were pleasantly surprised when our truck arrived at the dealership almost a week earlier then promised, and was ready to go for us days ahead of schedule. Which brings me to the other outstanding individual at the dealership, of whom we have the highest praise, Sean Elmont. He is a Sales Manager at Mertin. Throughout the process we were also in touch with him on a regular basis, and for someone who is so extremely busy, his replies or follow-up phone calls were always with an incredibly fast turnaround from our initial ones. He is very personable and refreshingly honest, two qualities we certainly admire in anyone we'd like to purchase a vehicle from. When the day came to pick up our new vehicle, we were again surprised walking into Mertin.... it was sparkling clean (even the bathrooms were spotless and beautiful!), with both a large play centre and an iPad available for our 6 year old daughter to use during our 2 hours there. We felt immediately at ease. In the end, our vehicle was even less then the already low price they had initially promised us, which for my husband sealed the deal that we would be Mertin customers for life going forward. Please, if you're considering a new vehicle purchase, you can feel VERY confident about this dealership and the excellent service of both Sean Elmont and Surinder Mann. We are thrilled with our new truck and can't thank them enough.

kyla zanon

Great service.

lusio

I have always had a pleasant experience dealing with Tim (salesman) at Mertin GM. I have never felt he was a high pressure salesman at all, made me very comfortable and confident about what I was doing there. Just bought our third vehicle from Mertin GM

Erik Gerlof

Very impressed with the service received yesterday. I came in with a 2016 GMC Duramax in limp mode. I had a 250 km trip home planned and they managed to fit me in, get the parts in on time and back on the road before dinner! Manager of Mertin, please give Allie from the service desk a thumbs up for the great work she does! Service with a smile, friendly and kept me up to date the whole day. Thanks!

Randy Boruck

Fast Friendly service at very fare pricing. More importantly on time. I would very much recommend this dealership for all your vehicles needs.

Lavonne Homes

Had an oil pressure problem and they kept me informed every step of the way. Even when I was having phone reception problems, they would text or leave me a message. Thanks to Ken for his patience and kindness with my questions and concerns. Very happy with the service I received.

Bernie Pawlik

Just picked up a new GMC Sierra Denali and I am very happy with the experience. Tim in sales and Jody in the business office were great to deal with. Very efficient and quick. Everyone was kind and knowledgeable. The auto sales business is tainted with a bad reputation but Mertin is first class. Thank you, and I love the truck.

D Dwan

Nice people. Quick to serve me. Good COVID set up

Ian Robert

We’ve used Mertin GM for all of our service and maintenance needs on both GM vehicles in our household for the past several years. The entire service team consistently goes above and beyond to ensure we are beyond completely satisfied. Every. Single. Time. A special mention to Service Advisor Frank Klootwyk. I’m confident Frank would agree that I have high expectations when it comes to our service needs, and he’s never failed to reach the bar. On time & on budget every visit, and if there’s even the slightest hint of a delay or an unexpected/unforeseen issue arising, he’s always quick to call giving us the heads up or to discuss solutions he has already thought of. Job well done by Frank and everyone at Mertin GM Service!

Elyse K

The first few times here were smooth and the people were friendly but recently, not impressed. When they last phoned me and I answered, I heard one of the reception personnel saying some things about me not answering the phone to another coworker before she realized I had picked up. Also, they added weights to our brand new tires after us repeatedly telling them to not do this. The tires were brand new. So now we have to wait the whole weekend for a mistake they made because no one seems to have any urgency there to fix mistakes.

Karen Hatt

Took my car into the body shop for repairs from an accident. It looks perfect and was a day early and nice and clean.

Carolynne Brownlee

Only 1 star because I had to choose a star. Imo This company should be - stars. Went there with $10000 down. Looking for an suv. We borrowed my brothers car (1996 lincoln town car) because we had sold our truck and 5th wheel so had no vehicle. We told the salesman we had $ down and would like to finance about $10000. The salesman told us that they had nothing for us. My husband went to use the washroom and the salesperson said that was the only thing here that they could offer us. We went to Mitsubishi dealer and got a 2014 outlander and financed there.

Ryan Hefferland

When I had issues with my new truck, I took it to Mertin. They set me up with a rental vehicle and diagnosed the issues with my truck. Top notch customer service. Thanks Jarred for all your help.

John Forman

Very good as always

xchevelle1

Had an appointment at 2:30pm to have routine maintenance done. Dropped it of @ 8am before I went to work. They called me at 10:30am to say it was all done and ready for pick up. Great job guys!!

Elias Dick

Great experience here. Wish all places were this friendly and efficient.....five stars all the way. Thanks again Sat for the great service.

Beth Kemps

I understand that they had to close because of the orders from Fraser Health if they had an outbreak of COVID however it would have been nice to get notified that our appointment for a service had to be rebooked instead of my going there only to find them closed.

Kendra Neudorf

Super awesome service today! Frank went above and beyond!

WILLIAMS Janice

It was a good experience. I purchased tires 2 years ago and they checked them for leaks as they were losing air. They were polite, checked my tires, filled them up and gave me a free car wash and my bill was 0. Excellent service.

Christopher Symes

Service was prompt both checking in and picking up. Staff were friendly! Checked to see if any recalls were outstanding! I needed a spare key for my 2009 Pontiac Vibe for a total cost of $367 which I consider to be outrageous! $170 labour (1.4 hrs) $135 parts ( for a key)

K Visser

Great service, the parts and service departments do a great job. And even got my vehicle vacuumed!

Lawrence Brunelle

Quick and reliable service, will be going back again!

Tyson Skoro

Was quick and efficient service! I didn’t appreciate how you learn of extra fees that crop up at time to pay. Like how my $300 bill (before tax) became $380?!?! Once you break it down, there’s a shop fee of $40...what was the $300 for then?! Why not be clear and up front of ALL the fees...don’t be sneaky. Be transparent. I don’t mind paying for quality service, but I do mind being unpleasantly surprised at the till! Otherwise service was great!

Cheryl Swanson

We would like to express our gratitude to your Service tech Pete. He noticed us struggling to change a door actuator on the fly in the Merton parking lot. It turned out to be more technical than we anticipated! Thanks so much Pete and staff at Mertin GM, you’ve taken the stress out of our road trip. We will happily recommend Your business on this account.

Bob Amyotte

I have been servicing with Mertin GM for years, my vehicle is fixed right the first time and on time. I completely trust this dealership for my GM service needs. Just a great place to do business in both sales and service. Bob A

Maria Elson

Ken Goodman prvides great service, as usual.

Dave Crumley

Jason was excellent, highly recommend this dealership.

Mathew Holm

Terrible customer service. They overfilled my tires with air and wrote on the paper they only filled it to 35 and it was at 40. All the other tires were at 35. I asked them to take a quick look at the transfer case which they said over the phone would be ok just let them know when we get there, when we got there it was of course a different story and they wouldn’t have time to do it. They staff needs more customer service education. I wish there was a no star option. We also never got a call from them to say that our vehicle was done, when showed up just on time as they were parking our suv back in the stall, when we got in the guy said “oh he just went on lunch he would have called you after he was done his lunch”, so what’s that? An hour? Half an hour? We have a 16 month old, it was raining, and this is our only vehicle. Definitely not considerate at all of other people.

Jason and Katherine

Raphael provided excellent customer service.

Jennifer Revell

Great service. Good value. I really appreciated the shuttle to get me to work. The hardest part was getting through to Service on the phone!!

Lisa Klee

Paul was absolutely amazing to deal with. He made the process stress free and was so respectful of my time. Will definitely be back!

S Sheldon

We found our truck online before it had arrived at the dealership. Due to the shortage of vehicles we emailed right away and got a phone call the next morning. They took a deposit over the phone and Wayne, our sales rep, texted photos when the truck arrived. I really appreciate how easy all the staff were to deal with, no pressure for adding extras, just made us aware of options. Polite and friendly.

peter soth

I was treated very well and all my issues with the truck were resolved. Thank you

Rio Zarazun

The mechanics are definitely gm specialists. The service staff, Rafael, totally took care of me. Will be getting all of my service work done at Mertin gm

Sher Flaten

Great service but my drives light gray seat is all dirty. Also steering wheel and door. Not happy.

Adam Reilly

Jarrod was really great to deal with, despite tough vehicle issues with my truck his customer service is top notch

Mack Hagel

great experience. best deal i could find on pirellis for my car.

Richard Morin

Very good service by Dan thank you Richard

William Ronalds

The service is great. We live in Aldergrove and bought the truck from Mertin. We could get the warranty and service work done locally but the service is so good that we go back to Mertin to get it done. They are very accommodating and get the job done as soon as possible. Staff are friendly and knowledgeable!

Kelly Blakeborough

I always have an exceptional experience at Mertin. Always courteous, always quick.

Bill Parcher

I have never before been ripped off like this before..true pros