Reviews of Provincial Chrysler Dodge Jeep RAM (Car Concessionaire)

Dr. Rena Citron

I was looking for a vehicle to lease and was extremely pleased with my experience at Provincial Chrysler. I had previously leased GM vehicles however the customer service was terrible. The workers at Provincial made sure I found the most comfortable vehicle for a great price. Their customer service is outstanding and I would definitely recommend for your next vehicle purchase.

Ivan Tejada

I just boght a 2020 Jeep wrangler @ provincial Chrysler,,, My experience was amazing Big thanks To the hole crew @ provincial Chryslers,, this jeep its my 3rd Vehicle @ provincial and i hope not the last one ,, Once again thanks for all your hard work and the good service,, 5 stars,, ????????

Proactive Healthcare

I recently purchased my new Grand Cherokee from Provincial Chrysler and had a great experience. The sales person was extremely helpful and I did not feel rushed or pushed into a deal I wasn't comfortable with (as I have experienced in the past at other dealerships in Windsor). I would highly recommend them to anyone interested in purchasing a vehicle.

Colleen Bensette

Very fast and friendly!

Henry Dupuis

Quick professional service

Adrian Orbulescu

Parking lot tidy good selection of cars

Moe Seddik

Great place Rachael was an amazing sales person.

Arnold “king” Subhani

2 months trying and waiting for a car rental refund. I'm going to start charging them service fees for my time going back and forth to the dealership

Joel

Horrible customer service! Purchased a new $50,000 truck that needs warranty work done and nobody calls back to follow up and get issues resolved! Has been 6 months now... offer great price on new vehicles compared to other dealerships, but service when you have problems just is not there... oh and waiting 4h for oil changes are not fun either!

David M.

You cn negotiate good deal and people are just friendly. No pressure to buy

V L

Dealt with Kevin Woods in the Alfa Romeo building and I couldn’t be happier! He did everything so quickly and professional! Definitely recommend this place. Thanks for selling me my 2019 Dodge Challenger????

Andy Levesque

Dave Hensman is a great salesman

Iman Ahmer

Nice staff

Adeline Rose

I am ecstatic at the service we received from our amazing sales person Rob Derby. From the moment we walked in, Rob treated us like family. He was not pushy and did everything in his power to get us the vehicle that we wanted. Thank you Rob for the superb customer service and continuing that service even after the car was purchased.

Cody Goulin

Rob was always very helpful, definitely who I want to deal with from now on. He was always available to answer any questions or concerns I had through the whole process.

Naim Bazzi

No comments

Ashley Ryan

I can't say enough good things about Provincal Chrysler, the sales team were knowledgeable and helpful and made me feel comfortable and confidant purchasing my vehicle from them. Thanks again for the fantastic service!

Linda Betts

Great experience. Jeff Hamlin is a knowledgeable and fantastic salesman!

Marie MacIntyre

Excellent customer service and they really took the time to walk me through each stage of purchasing my vehicle. Highly recommend going to Bill Forysth!

Tracy

quick oil change and effortless battery exchange in 2 key fobs.

Daniel Z

I have always had great service. I only go here when I have issues, and luckily I don't have to go often.

John Stearns

Bill Forsyth and Paul Dumouchelle were great to work with. They put us in a very well cared for Grand Caravan, at a price that we could easily afford. We originally purchased it for me to drive, but my wife loves it so much that she has laid claim to it! I would recommend Bill and Paul to anyone who is looking for something in the used car market, and will gladly see them again for our future vehicle needs. Five stars, Bill and Paul!!!

Emil Baselj

Great service, minimal wait times.

CURTIS RIVAIT

Great sales staff

Anthony Rush

Great knoledgeable people

Oto

Very happy I bought my used car here. 4 days after driving off the lot with my van I found 2 significant issues. The staff took care of me and fixed it for free. Very happy that I went to a dealership to get my used vehicle instead of a small corner lot.

Kathleen Ouellette

Excellent customer service. Kevin Woods is a great sales rep and even takes care of his customers after the deal!

W. C. Oke

Knowledgeable and courteous sales people

SwAg

Best dealership in town hands down!

Dave H

Great dealership knowledgeable staff and decent pricing

Andrew Johns

Ryan was a pleasure to work with when purchasing my 2017 Ram. The financing manager worked hard to get me financed!

Tyson Harris

Great staff, excellent service love my car just as much as the day I got it

Sambath Kumaar

I bought a Ford Fusion 2011 in March this year. I must say I love this machine both form its looks and performance. But the third day since I bought it, I noticed a weird noise while driving down the tunnel from Detroit to Windsor. I guessed it was from some uneven loading and as anticipated, the noise went away after I was out of tunnel. But as soon as the summer kicked in and the car was out in the sun and heat, the noise became more prevalent. I took it into service with this complaint but the noise wasn't there when they tested it so they said they cannot work on it when there is no noise and they returned the vehicle. Noise came up again and I took it in for service another time and this time around they inspected the brake and the wheels and said everything worked fine. So I thought it was just some temporary issue but noise remained and the third time I took it in, they identified the noise to come out of the left control arm. I was told that I would be called regarding the issue but upon waiting for weeks, I was not given the call so I called them to remind them. Again I was told I would be called soon. The call never came and I never got to solve the issue. I had to take my car to the Ford dealership for a recall notice and I thought I could get this issue checked. Although it cost me to do the inspection at Performance Ford, the issue was resolved in one day. The way it was handled was so professional and in a very timely fashion. It was really impressive the way the issue was resolved. Provincial treated me as though I can go about to their wishes. Although I had good experiences with Provincial, this treatment in this specific issue was enough for me to move over to another dealership and receive better care. Thanks Provincial :)

Haissam Yebahi

Extremely bad experience. Took my business to Windsor Chrysler dealership (which has a much better customer service) and bought my brand new Jeep Compass North.

DE Seguin

At least someone came out to see if I needef help, at Tecumseh Chrysler I could probably lay in the lot for days and no one comes out. They want to be waited on. I stood by Grand Cherokee for 20 minutes and no one even came out sorry boys.

SWingSWangs

I bought a 2017 fully loaded plus edition challenger was very excited to get my dream car but had to wait a week for it to come in witch is understandable, but when i got it home i realized it didnt have a remote start or navigation. I took it back and they said this fully loaded leather interiour brand new car doesnt come with that basically lol and wanted me to pay more to get it added. They added the nav after freaking out but still want me to pay more to get the remote starter added. I still have a no remote starter.

Kayla Mummery

Drew strikes again with helping me get into another Chrysler vehicle. Always professional, knowledgeable and takes his time to go through everything with you! Can’t wait to pick up my brand new Grand Cherokee! Kudos to Courtney as well for everything she did on her end!

Sherry Ridley

Courtney and Rob give AWESOME service

Chris P

I went in to look at trading my truck for another one. I was asked what truck I want, then was told there you had none and that nobody in our area had any even though I drove one at a different dealership yesterday. When I mentioned this I was asked "why didn't you just buy that one then?" ever hear of shopping around? Then when I was quoted at what my trade in value would be, no one went to look at my truck at all, I was not asked what options I had or anything and then given a ridiculously low quote. Needless to say I got up and walked out. Obviously you guys aren't in need of car sales. I will not be back.

Jacqui F

Very nice dealership with a large selection. Staff are friendly and I've had pleasant experiences here.

Diane Dalrymple

Bought my 2017 Dodge Grand Caravan, Crew at Provincial chrysler last month. Gerry DiCarlo was my salesperson, he was fantastic. Very personable, knowledgeable and accommodating. It was very busy the days I was in and he was running around to all the customers, trying to serve them all. He's wonderful. I'm very happy with Gerry and I love my new van. I recommend Gerry to anyone looking for a pre-owned car at Provincial Chrysler.

Shred Shop Wellness Complex

I always the best experience at Provincial Chrysler. My finances are always considered and I don't even need to test drive my vehicles anymore as my sales associate knows exactly what I like, due to their expertise paired with the relationship I have formed with them. They are sensitive to my spending capacity and provide me added bonuses without me having to ask! I feel valued as a customer, taken care of and genuinely appreciated for my business. I refer all my friends and family. Udo does an incredible job with managing his team. As a business owner, he respects my time by never wasting it and matches my professionalism with compassion. I wouldn't go anywhere else.

Kimberly O'Neil

Awesome sales staff! Go see. Rob Derby!

Carmon Geffs

Had a very nice experience here. Service tech was very communicative and did exactly what I needed. Car came back purring like a kitten. Decent prices but labour always is expensive no matter where you go. Also found out that our subframe was a recall so they replaced it at no cost to us. I recommend this dealership to anyone having issues with there vehicles.

MoeWay

Very friendly staff, but they have a little bit high price.

Mike Gilbert

Just purchased a used Ram truck from Gerry DiCarlo, used specialist. He was very friendly, made you feel very comfortable and treated us like family. He delivered on everything he promised. I would definitely recommend Gerry and Provincial Chrysler to any family or friend looking for a vehicle.

Kristina Gacesa

Am the proud new owner of a Jeep Cherokee thanks to Jarrett Pike, James Ross and Udo Kiewitz! Staff was friendly, courteous, informative and walked me along every step of the way.

pdiubld

We have been going to this dealership for years now and always received top notch service!

J Smith

Went to look at a Charger Hellcat and it was advertised as new. 5000k is not new

Liz Christensen

Great experience! Would recommend to anyone. Dustin was great to work with and provide exceptional service.

Peter Bombardier

Ryan was friendly and very helpful.

Anna May

Very friendly quick and professional

Austin Smith

Amazing sales and finance staff!! Very understanding and patient with people who are unsure and in easy about buying cars! Extremely friendly and was willing to answer any and all questions I had! I highly recommend to any first time car buyers!!

Bill Cobby

I was extremely satisfied with the personal care Dave gave me pleased with my new Journey

Aileen Adams

Kevin Woods was extremely helpful. We are in Sault Ste. Marie and Kevin was able to have a car from the London dealership brought to Windsor that met all of our wants in a Stelvio. We were able to set everything up remotely and the car was ready for us on the requested day. Provincial Chrysler is well represented by Kevin!

Geoffrey Campbell

Great experience from the sales staff. Courtney St. Pierre, Jeff Hamelin and Gerry DiCarlo all go above and beyond to get things done. Thanks for everything and look forward to dealing with you guys for many more years to come.

Cheryl Milani

I love my new fiat and cannot say enough about how amazing this dealership is! They listened to me and answered my questions and let me take the car home to show my spouse.

IAN WILLIAMS

Professional service from a Professional Team

Adam Perissinotti

Nice to pull up without an appointment for an oil change or to refill your tires. They also have complimentary shuttle service when you have to drop off your car. Trying to call them for a question is not always easy, they are not great at returning phone calls.

Jason Lortie

It would be a good experience if the vehicle service section listened to the customer. Sometimes the customer is right when it comes to what their vehicle needs. I had great dealings with the sales team though!

Jordan Damphouse

Great service and always friendly

J.D. Parent

Horrible service, they definitely overcharge (Like ridiculously overcharge!), they don't want to stand behind their work or honor their warranties and they basically tell you to screw off and have you thrown out if you try to calmly confront them about their BS! Dealing with them has been a nightmare and I have heard of many other people having problems there as well.

Domenic Gentilini

A modern day dealership who pays attention to the needs of us customers ????

Chris Morris

I couldn't have asked for better service. Dave S. was amazing. Very helpful and knowledgeable around the customers needs and the available inventory.

Matthew R.K. Allsopp

Disappointed with my service for my repairs which is unusual for them.

TruckerMoe

Thanks to the staff in the parts division, you've been very helpful. ⭐⭐⭐⭐⭐

Antonia Karatepe

I just purchased a brand new Jeep Grand Cherokee at Provincial Chrysler, I received the best service when buying a vehicle. I was treated like family!!! Jarrett was my sales agent, he was AMAZING!!! He explained everything thoroughly and made sure I was happy with my purchase. Thank you again for all your help in making this an AWESOME experience.

Mark Turkalj

Kevin Woods took great care of us and ensured all questions were answered and if he didn't know would get back to us promptly. Great experience, would recommend to anyone in the market for a vehicle to go see Kevin for help.

Henry Kim

Consider other Chrysler dealers in the city. Provincial Chrysler has worst customer service. I used to take my jeep to Provincial for maintenance and I always get mistreated. My most recent experience was in January and my vehicle started having Traction Control System light on after three year of driving. I took it to the service dept and they could not figure it out for three months. After all the hassle, they now tell me my mileage went over for warranty. It was them taking over three months dealing with the problem and could not fix it while my warranty is still valid. Also, when they were replacing my vacuum pump, they broke a hose to it by their own mistake. Theresa, who dealt with me did not apologize and I had to leave my vehicle for a week. Also, every time I leave my vehicle, I had to fight for shuttle to my work or home. I spoke with manager but still no apology or solution to the problem. After all the hassle, I found out from their web page that they offer 24 hour test drive. I asked their manager why they could just let me do the 24 hour test drive program instead and they said it is only for potential customer... I thought I am a potential customer as well. I am so tired of those terrible customer service and did not feel safe leaving my vehicle with them since there seems new problems every time I go back so I called them I was picking my car up and they said I still have to pay $85 service charge. I am so done with them and hope you don't go through those terrible customer service I had. I regret going to Provincial Chrysler for the first time every day.

Lacie Swaggs

** BE WARNED** .... The manager "Udo Kiewitz" will post negative comments about your personal business on Google search if you post negative comments about Provincial Chrysler! ** I went to Provincial Chrysler to look at an advertised 2016 Jeep Cherokee Trailhawk. Seen and liked a different Trailhawk they just got in with more options. The “used vehicle” manager lowballed me on my-trade in (compared to another local dealership), but said they would give me $1000 more on the trade if I purchased the “advertised” one because it has been on the lot longer & they wanted to get rid of it. I sold my truck private (for much more) then got ahold of a “New Vehicle” sales person (Ann) because I had a bad experience with the used car staff. I made a deal with her on the Trailhawk they just got in. Their Ad states “NO HIDDEN ADMIN OR EXTRA FEES” and “OUR USED PRICES INCLUDE ALL IN PRICING”. I was charged a “DOC” fee of $349 on my bill and was told that was because I worked out a better price than the window “advertise price”. So does this mean a customer is not supposed to work out a better price? Then charged $86 for "FUEL", the tank holds 60 Liters, at less than $1 a litre locally that does not ad up to $86. Then their currant promotion states “SPIN TO WIN ON ALL IN STOCK 2016 AND 2017 VEHICLES”, NO where at all does it state that it has to be new! So I was told my 2016 did not apply to that promotion. But Ann did toss in a “Jeep” ball hat which was appreciated. Don’t believe I will deal at Provincial Chrysler in Windsor again. Buyer Beware!

Cindy Diubaldo

Excellent customer service and an all around positive experience! Due to damage caused by another vehicle in a mall parking lot, I had to have work done on my new car. The paint and body work looked amazing ... good as new. I appreciated the time they took to explain the necessary repairs and the quality of the work. I’d definitely come back here.

Wendell Vye

Recently my wife and I purchased a Jeep from Provincial Chrysler. We live in Ottawa but were referred to by a friend who mentioned how great the prices and service was from this dealership in Windsor. After one phone call with Shane and Jarrett I knew I was in the right hands. The team kept my wife and I in the loop on everything that was happening and within about a week we had a deal in place and made the trip to Windsor to pick up our new vehicle. The trip to Windsor was long (I won't lie) but when making a big purchase like this one it was well worth it to know that we were getting a great deal and great service from this amazing team. When we purchase our next vehicle I won't hesitate before calling this team and making another commute to Windsor. Thanks again for the great service!

A R

I received a visual voice message today at 4:00 pm from a service advisor, saying "your order is complete, you can pick up your FIAT 500X Trekker, We have ordered parts. Please pick up your vehicle". (Ordered parts again? For something that parts were already ordered for and already replaced four weeks ago? Why???) So, I am here now at, 7:00 pm, no work order showing me what was even done to determine why they needed to order parts "again", except they want me to take my key fob and go home, trusting them with "don't worry we've got you covered, we've taken care of you, please rest assured that all is well." (This is my 4th service call, i have only had the vehicle 10 months) I am not leaving until I get a work order showing me what they have done in detail to bring them to "ordering parts" again. I am not driving off this lot without one. I've been advised that I can call them tomorrow for an update as anyone i can speak with has gone home. But why should I be the one to call them, when they have had my vehicle since 7:00 am this morning? I'm not one to post a bad review, but communication is KEY in any relationship. I should get free oil changes for a year to compensate me for the unnecessary grief I have had to endure once again.

Jen Johrendt

Courteous and fast!

Ryan

Great and friendly customer service. They go above and beyond to meet your needs.

Joseph Gajda

I brought in my clunker, very accommodating service. would recommend, effort is made on their part for customer service that you don't see everywhere. DISCLAIMER: my review is changing. I brought in my car for routine maintenance and i received an outrageous bill for labour. I rescind my earlier comment and DO NOT RECOMMEND going here for service.

Jason F

I want to follow up on an earlier review I posted . The management team at Provincial really stepped up and addressed my concerns . The very positive experience deserved an updated review.I’m Impressed by the after care. Thank you team.

natalie ann

I came here with little hope of being approved for a car but now in just a week I am enjoying my very own vehicle all because of Kevin Woods. I was in dire need and he did all he could to not only get me in a car quickly, but he got me an amazing deal on a safe vehicle. I'm beyond grateful for his hard work and compassion. Its nice to be respected and taken seriously and even though I bought a used car, I feel like I drove off in a new Jeep or Ram because Kevin was so awesome. Thanks for everything Provincial Chrysler and Kevin Woods, I love my car!!!!!! :)

serinityburd

I've never written a bad review. Bought a 300 from here was a nice ride. I got in an accident before Christmas on the highway, not my fault but anyway i purchased GAP insurance off them when i purchased which would've covered the remaining balance owed on the car but they took the money and never applied for the GAP insurance and plus all the warranty money and life insurance is supposed to be returned to me. Now its almost April and I've been told there is a check coming for months and ive left over 30 messages over the last 3 months not one call back. So unprofessional. Now i have to get a lawyer thanks alot guys

Jorge Diaz

I had a great experience purchasing my dream vehicle from Anne Krolik, wonderful car sales person she really helped me a lot, I really recommend her if you are in the market for a used or new car

Jim Jariett

Helpful and Courteous staff, very knowledgeable

Jason Clinansmith

Best Chrysler/Dodge/Jeep Dealership in Windsor. The service/repair center is to busy takes some time to get an appointment but they do great work

Vishnu Gupta

Disappointed with customer service

Andre Gagnon

Dustin was very patient with us. We drove a minivan for years and didn't know what would be good for us now that we wanted a change. We love our Grand Cherokee......Thank you

Ken

I have had a number of very positive experiences with provincial Chrysler over the past year. I purchased a used fiat in 2017 and I couldn’t be more satisfied. I had a few concerns in the beginning. I brought my car into the body shop and they exceeded my expectations. They addressed all of my concerns including scratches in the interior and scratches and a dent on the exterior. They returned my car to me spotless! I also brought my daughter’s avenger in to have dents removed and to have it repainted. When I picked it up the manager took the time to walk me through the repairs and also pointed out that her brakes were grinding and this may be a safety concern. Service affordably took care of it and we couldn’t be more pleased. Thank you to Provincial Chrysler!

Marko Senj

Honestly, amazing service and we live our new Cherokee!! The General Manager was professional, friendly and took his time with us.

Larry Alexander

Had the parts I needed, when I needed them.

Vince B

I just wanted to give a shout out to Kevin Woods in Sales & Leasing. He took the time to answer all my questions promptly, even on a Saturday night of a long weekend.

Yannick Adam (yannicksjh)

Worst experience for a simple oild change and tire rotation. Service adviser told me it was a waste of time to include the 5th wheel spare on a jeep into the rotation even if its actually in the jeep manual.

terry miller

The service garage at provincial Chrysler sucks the mechanics are nothing but a bunch of monkeys ... The last vehicle I had they climbed all over it scratched it and left grease all over the headliner I'm hoping with this new vehicle I just bought the same mechanics aren't there or I'll be going to the Chrysler dealership on Tecumseh

Frank Simmons

Where to start. I used to recommend Provincial Chrysler over anyone else 9.9 times out of 10. Now you probably have a better chance of a zombie apocalypse before talking to anyone. I was set to purchase a truck, was in contact with said salesperson, then all of a sudden...could hear the crickets chirping...left approximately 7 voice mails, and numerous emails and still haven't heard anything. I have taken my business to a different dealer now, and they got me into a truck within 24 hours. Have had my new vehicle for a week now, and they have been in contact with me on 5 different occasions. Even had paperwork wrong, and dealership drove out to me to sign correct papers!!!

Jacob Gallant

Highly recommend, excellent experience. Their salesman Gerry Di Carlo was very helpful.

Jodie A

Kevin Woods and Dave Stannard went above and beyond making my new purchase a successful one! Definitely making sure the customer is satisfied with 100% professionalism. Would highly recommend this dealership to all my friends and family. Thank you for everything!

John Koollj

They really treat you like a customer

cynthia fortune

Very pleasant staff and customer service was great. Gerry was a pleasure to work with and so was Courtney. Thank you Provincial Chrysler's.

Wayne Martin

Dave Stannard is the person to deal with. Professional and effective in what he can accomplish! A++.

Dave Ford

Just got off the phone with Provincial Chrysler to ask where to drop my car off for an appointment I made a month ago (July 25th) to have the recalls on my Charger done and was told there was no appointment made under my vin or name lol funny thing is a few weeks ago I get a call back (after the official call to MAKE the appointment) from them asking for my kms and now SOME HOW they have nothing on file?? Lol I don't understand how this even happened, I booked a month in advance to ensure I'd have the car in and taken care of, pretty unprofessional service and now I'm left scrambling for another appointment. Will literally never use Provincial Chrysler again as I can only imagine if they can't take down something as simple as an appointment what else they cant do right. Thanks again for the hard time.

Dariusz 'Derek' Rojek

I got lucky today. Oil change was free. Thanks.

Jessika Ford

Rob Derby gave us an excellent experience, right from the beginning! He is not the typical car salesman! He went above and beyond to make sure we got what we wanted in a vehicle! I am so thankful for the way he treated us! It made a huge difference! I love my new vehicle! Seriously, I can not say enough kind things about him! Go see Rob Derby!

Amanda Wilson

Amazing staff, and excellent experience!! Got my vehicle in 2 days. I highly recommend this dealership.

Crystal Pets

I bought a used car from Gerry DiCarlo and I have nothing but good things to say about my experience. Gerry went above and beyond in assisting me in the process, he even came to the dealership on a day he wasn’t working to let me test drive the car. He made the whole process of buying a car super easy and stress free. Everyone I dealt with at this dealership were amazing. I highly recommend. Thanks again Gerry!

Isam Al Hashimi

Good customer support

A Kat C

We had great service here when we purchased our minivan and car!

Michael Binder

Bought my minivan here. The salesman was nice, but kind of old school. Service department here leaves a lot to be desired. If you schedule service for a certain time it doesn't mean you're vehicle will actually get looked at then. I've waited hours longer than I thought it would take because they hadn't gotten to my vehicle for hours after I dropped it off.

Faisal Ahmed

All team members is the best God bless them

Steven Wright

This place beats any of the Chrysler places in or around Essex county! Is so Manny ways..., i would strongly recommend going here first. Just to give you an idea of how good "Provincial Chrysler" is, i am from the Leamington area and i have no problem with making the 45 minute trip there as i know that they will be more then fair and do the best job possible!. Keep up the good work ""Provincial Chrysler"" You're outstanding business practices have not gone unnoticed, You are truly the best in the county.

Christopher Chibani

Horrible service. You're just another sale to them. No customer care at all, bunch of lies.

Gabriella Oraha

Very friendly staff Shelley Shanahan is amazing I will not buy my car from someone else and if you are looking for a professional and friendly finance manager Shawn scott has the best costmer SERVICES I ever experienced

John Dominski

I bought my little Italian sport's car there from George Parker. I've had it for 3 years and it keeps me happy.

Robert Laporte

Friendly Sales and Service

Tom Wong

Not the most personable service...

Taylor Loewen

Fantastic dealership with awesome sales people! Rob helped me get into my dream car and everything i could ever possibly need at a steal! You’ve definitely made a lifetime customer out of me.

Chris Manley

Great sales and service Courtney St. Pierre and Jeff Hamlin are great to deal with

Rich Limoges

I appreciate that John Skelton always goes out of his way to take care of his customers. FCA has dropped the ball on some QC issues i had with a couple of my vehicles, but John and the team at Provincial do their best to make it right.

Andy Summerlin

Just bought a totally cool 2 door manual Jeep Wrangler. 1 year old and only 11k km on the clock. Gerry did a great job getting us where we wanted to be cost wise and with our trade in. Great, no pressure service. The 3rd car we’ve bought from this dealership, I’m sure we’ll be back. Cheers.

Sandra Hart

Waited over 1.5 for a repeat safety check where I had to get new tires and wiper blades! Pulled it into the shop in order to see that these were done! Ridiculous.

Bruce Kubinec

Wouldnt recommend this service center to fix a bicycle. Car was rear ended from behind and insurance company recommeded to go there so it did. My car was quickly fixed and rushed out. Bumper not put on correctly and rear trunk wiper not working. Called on phone and advisor made every excuse in the book and said it happened after and that staff does a checklist and everything is 100% when vehicle leaves. Called insurance company and they said to bring it back to fix. So i did. They took apart the trunk and sure enough , wiper wasnt plug in as i suggested . Then the service advisor said it probably slipped out of the connector and came unplugged or something. Really... After 2 or 3 months. Obviously they didnt do their checklist in this situation as they said they did. And the bumper.. His response is thats how they fit. What a joke!!!! It wasnt clipped in . The worst part is the service advisor spoke to me like i was a complete moron and wouldnt know the difference.

Len Guthrie

I recently purchased a Ram 1500 from salesman Gerry Dicarlo. He made my experience purchasing the Ram incredible, being the lone salesman each time I was there, he managed to take care of every customer and remained calm running around taking care of stuff. The professionalism showed would absolutely 100% make me purchase another car from him in the future. Great meeting you Gerry and thank you very much. ????

James Hayes

I have worked with dealerships all over Canada and this group of people have been top notch to deal with. They have constantly shown me that they are concerned about giving each and every customer the very best experience. I have had great dealings with Udo (General Manager).

David Robichaud

We just purchased a 2019 Jeep with the assistance of Gerry DiCarlo, Provincial Chrysler. Friendly & professional salesperson. Good experience.

jaspal saggu

AVOID....!!! WORST CUSTOMER SERVICE ...!! Do yourself a favor n take you business to some other dealership....

Jacob Couvillon

Great service! Not pushy on up selling things!

Christina Marcon

Thank you to John and his staff for an all around excellent experience. My brand new car was hit from behind and had damage to the bumper. After the repair it looks like it did the day I bought it. Very affordable and professional service. I would highly recommend to anyone needing body work.

Hayder Tarab

Worst service ever , unfriendly staff , bad customer service , never recommended .

Laura Mason-Drake

I couldn't be happier with my 2019 JEEP Grand Cherokee! The Provincial Chrysler Team went above and beyond my expectations! They listen to concerns and take action! Great service all around from Managers, Sales, Reception, Service/Body and Financial Dept. Thank you! Provincial Chrysler takes customer service to a new level!!

Cameron Landry (Gulag_Potato)

A few words to quickly describe this dealership. Genuine, honest, loyal, worry free, and so friendly. Whether it was the sales department helping us find the perfect vehicle, or the finance department putting us in that same vehicle, this is by far the best dealership I've bought a vehicle from. They literally took what we thought was a dream and turned into a reality. We are so very grateful for the excellent team at Provincial Chrysler and look forward to future business! If you're looking for a Fiat, Chrysler, Dodge, Jeep or Ram, look no further! - Kim & Cam

Sarah

Went in to order floor liner mats for my Jeep. Not only did they have them in stock the parts guy had me pull around the building and put them in for me. Great customer service !!! TY

Speridula O'Gorman

great

Dola H.

what a horrible experience.

John Kobrynovich

Drew and Courtney are the reason I keep coming back. They have been very good to me. Love my truck and my Grand Caravan

connie mulholland

We had a great experience buying our truck from Gerry in the used car . We would recommend him for anyone looking to purchase a used vehicle. Also Courtney was great to work with she is a very happy person thanks to the both of you

Ron Robinson

Very nice and helpful staff

Peter G

My sales rep (George Bakic) was very helpful in understanding my family vehicle needs and keeping me within my budget. Great experience and we are very happy with our purchase. I highly recommend seeing George when you go there.

Tom Brian

Excellent staff, Ryan Eddy and James Ross got us what we needed, in a timely manner. Very professional, people you’d trust. Highly recommend them.

Dylan Jackson

Hands down the best interaction I’ve ever had at a dealership. I just purchased a brand new RAM 1500 and my dealer Rob did everything he could to save me money on the purchase. I would highly recommend Rob and Provincial Chrysler.

Bojan Ilievski

Service is extremely poor. I've taken my vehicle their several times to have recalls completed and they said they would call back. MONTHS later, I never received a call and the notices just kept building up. During one occasion, the recall involved an alternator, never heard back from there and my car had died on the road. After having it towed there, they were able to rectify the recall with a replacement within several hours. After that, I took my vehicle to another Chrysler dealership that had me serviced promptly for subsequent recalls.

Mary Ann Gibson

Randy Laramie of Provincial Chrysler has been a great help in my purchase of a vehicle. Details explained perfectly and with true politeness, he made it easy to choose a vehicle that suits my needs. I would highly recommend this gentleman as one of the best salesperson around. thank you Randy Mary Ann Gibson

Giordan Batisti

Worst customer service in the city, good luck getting anything done in a timely and professional manner. Finance department will throw you on the backburner if you're not a priority to them. Asked for a managers contact information to place a complaint and I was told that they could not give me anybody's contact or help me speak to anyone. Take your money where it's better deserved, somewhere you are valued and respected.

Geoff Giroux

Great service all around

Glenn Grant

Good service. Good people to talk to while waiting for my oil to be changed. Also very quick service

Calvin Crosby

I was shopping for a car for 4 months. Couldn't find one I like or that was in my budget. Finally I seen a jeep that I wanted at provincial and prepared myself for stress of walking into a dealership and dealing with everything that comes with that. But shockingly it was a totally different case. Gerry made buying a car as pleasant as possible and 100% stress free. I walk in and within a matter of minutes I had a used (brand new to me) 2016 Jeep Patriot. If anyone needs a pre-owned certified vehicle definitely go see Gerry and he will help you as much a he can. And he listens to your views on buying a car. Thank you again Gerry for this stress-free experience.

Jing Zhou

(Translated) The sales staff is very friendly and patient. Willing to answer all your questions and learn about other people's hobbies about numbers! Very enjoyable car experience! (Original) 销售人员非常友好和耐心 愿意回答你所有的问题并且了解其他民族对数字的爱好！非常愉快的购车体验！

Larry Friesen

Still the only dealership I've given repeat service to...

Valeriekat Smith

I got a screaming deal here! A 2016 Jeep Renegade for an amazing price and super low km's! Much thanks to George Parker!!! Love my new ride!!! Just love it!!!

Laura Zavaleta

They are totally Amazing!! the Best customer service!!! Shelley is the Best!! always ready to help at anytime!!!

Sharmaine Tanario

Service department was very polite and helpful but management was extemely rude to a very simple question. So it dropped the rating from a 5 to a 2. Be careful buying from them in case you have to deal with management. So nice when your buying but follow up support may be horrible. Good Luck.

Melanie Fowkes

Got me a new Jeep! Thanks Ryan!

Steven Hale

Friendly staff

Ken Sherman

Great people... ryan rocks! Definitely deal with him for your new car purchase or lease!he and the entire team go above and beyond!

Domenic Bartella

I just leased my 2019 Ram Big Horn. What makes my experience amazing is the fact I live just outside Toronto. All my negotiations were by phone communication. Not only did I feel I received the best deal from Provincial Chrysler. My actual dealings with sales/leasing representative, Rachel Lefrancois was fantastic. Absolutely great people skills! She kept me informed until the day I flew in. Oh and a pick up at the airport. Although the experience of a new vehicle is supposed to be an exciting time. Unfortunately, it does not always work out the way it should. This is my 3rd 2yr lease. The only one, that all that was agreed upon, was exactly that. Needless to say, my 4 hour drive home was all smiles. Thank you Provincial Chrysler for having Rachel Lefrancois on your team!! See you in 2years! Domenic Bartella

Kyle Makaric

Received excellent service on my 2015 Chrysler 200. I brought it in with some engine issues and they handled everything from the rental car, to the service and also explaining everything so that I knew exactly where the issue was and how they would fix it. Shout out to Mark my service advisor who made the whole process easy!

Marie Costello

I have dealt with Provincial Chrysler for the past 4 years, from the sale of my car, to the service , they have been an outstanding dealership. MC Windsor

Harmony Krall

The team at provincial Chrysler works fast and efficiently to get you into your new ride. They are polite, understanding and work with you to make the experience easy and enjoyable.

Eric Faccenda

Rob Derby was great to deal with! He took the time to listen to exactly what we wanted in our van and completely delivered by finding one right on the dealer lot that had everything that we wanted and nothing we didn't want...it was also the right colour! All of that and it was still within our budget. On top of that, Rob did everything he could to get us the most value for our money and we believe we got a great deal. We will definitely recommend him to our friends and family. Thank you!

bizim galaxy

They are so friendly and helpful. I am glad i choose that place for my flat tire. They fixed it in half an hour. Thanks guys

Rock Steady

Great salesman Kevin Harvey got me good deal and trade also had good experience with service department

JP Q

Took my Jeep in for warranty work on my brake lines. It took 4 days. When I got my vehicle back there were 3 warning lites on my dashboard that were not there when I dropped it off and the brakes were super soft. Had to put the pedal half way down before they would engage. When I spoke to management they told me that it was my problem. Then offered to diagnose it for a SMALL FEE.... Call me crazy but. They did the work that turned the fault lights on. Should they not figure out why there work caused warnings lites to appear?

Chris Spagnuolo

Got a new car from here a while back and a few months later discovered it had a bent/broken impact bar.

Jesse Gelinas

Great place to buy a car and or service on your car. Employees are very informative in the garage and helpful

Eric Gajda

Service was very good. There was a little wait because of the number of cars waiting for service. Everyone was friendly and helpful.

T H

Thank you to John skelton and Rachel Laframboise for an outstanding service .6 Month ago i purchased a new truck from provincial Chrysler and some unforeseen issues came up were i ended up with a truck that it was not what i needed.6 weeks into the purchase they took the truck back and found me the truck i wanted,now 6 month later i found out that another option was missing from my truck that myself i did not notice so once again i told john about it and once again it was resolved with absolutely no drama i have to say John skelton (sales manager) handled both situations in a very professional way along with Rachel Laframboise(sales) they made sure that i got exactly what i wanted . i would definitely recommend this dealership to anyone.

Brenda Mc

We were dreading having to go through a vehicle purchase since we have had bad experiences in the past at other dealerships. We dealt with Bill Forsyth for our RAM purchase and it turned out to be a very positive experience. Bill was easy going and didn't resort to pressure sales or other tactics just to make a sale. He gave us the facts and allowed us to decide between the two trucks that interested us. He was helpful and answered all of our questions and made sure that we knew about the features on the truck. The deal was surprisingly stress free. Bill delivered exceptional customer service which is hard to find in todays world. We love our RAM...Thank you Bill!

Michelle Diubaldo

Sales, management and Body shop staff went above and beyond to make sure I drove away with the best vehicle and cost. Made me feel like family. Thank you John Ryan and Jarrett Pike.

Kory Bremner

Amazing! Just purchased a pre-owned 2019 RAM Warlock and had an absolutely amazing experience. Gerry DiCarlo and James Ross were incredible. Both are very professional and very easy to talk to. They explained everything about the process and ensured that I was ok and understood all the information they were explaining. Gerry took the time at the end of the sale and helped me navigate and show me all the features to my new truck. The service at Provincial Chrysler is absolutely incredible!

R Bastiaan

Bought a 2020 Wrangler from Drew last month. Drew was excellent; I was looking for one with a 6-speed and with some specific options, after some searching he found a Jeep that fit the bill. We quickly figured out the details, how to get the vehicle in and it was in my hands a few days later. Drew kept me up to date all through the process, he quickly responded to any questions - it was a great experience. When it's time to get another Jeep I'll be calling Drew.

Donald Pavka

Never gaveme the time of day. Asked what a new Dodge Journey would lease for andthey told me, "I don't know ". Don't waist your time

Sandra Zwiers

Recently had the pleasure of buying my 2014 Camaro from Gerry DiCarlo. Gerry went above and beyond to make sure all my questions and concerns were addressed. Thanks again Gerry!!!! Will definitely recommend you to others. Rod Zwiers

Gilbert Hebert

Just bought a used Jeep Cherokee, Gerry Di Carlo a great salesman .And staff at Provincial Chrysler best place to go if you buy a car..

Dave Terceira

Very pleasant and professional experience with this dealership. From the first inquiry, to the delivery of the vehicle, I felt that they respected my time and my decision making criteria. Never felt pressured. I came in from the GTA and was wary due to negative experiences at other dealers. I would recommend Provincial Chrysler to others. Special mention to Kevin Harvey for his professionalism.

April Mcleod

If I could 0 star the service department I would they don't care about what's going on for you and are not willing to help u out . But if u like getting additude from ur services girl go to this place with saying that tho I would give a 5* to my sales person Dave huntsman .

Roberto Amato

Very fair and excellent customer service.

M Mann

Excellent service

Jack Khadra

I had a pleasant experience at Provincial Chrysler. If you're looking for a professional and experienced salesman, I highly recommend Drew. He explained everything in detail and walks you through your purchase with ease. Customer satisfaction is their top priority. Looking forward to getting my next vehicle from there!

Danny Oneil

Good service

smitty alex

Bought a 2015 charger from then 2 years ago with extended warranty, number of things wrong over the years with the car and each time the dealership said there was no warranty. Me thinking maybe the warranty didnt cover that part. Recently my driveshaft broke and I got them to look into my warranty and they said i had 0 warranty at all on the car...mind you i spent 3000$ on the extended warranty. Called provincial tried to figure out what happen and now they are not answering any calls or calling back about my problem. I guess they litrally stole 3000$ from me and never gave me warranty and now they dont want to own up to it...sad you cant trust a big time dealership like this to do things properly.

Mike Burrell

I want to thank the sales team for getting my wife her new 2021 Jeep Wrangler. They had to locate the color Jeep we wanted from another dealer. Everything was as promised and on time. Thanks Jarret, Courtney, Chuck, John Skelton and Travis in detailing for making it happen.

Mike Flanagan

Thank you very much GM Udo Kiewitz and the Windsor Provincial Chrysler team for educating United Way WE On Track To Success Students on the responsibilities of owning and maintain a vehicle. Thank You for your time Udo, we really appreciate it!!!

Jeff K

Positive experience.

Mike McMahon

I’m leasing my third vehicle through Provincial Chrysler this week and I wouldn’t look any where else. The team at Provincial Chrysler has been there every step of the way since day one, always willing to find the best fit for me and my family.

Jolyne Surette

I had an awesome experience buying a used car with Gerry from pre owned. This was my first time at the dealership, he really made the car buying experience easy and really gave us a great deal. I recommend Gerry to anyone looking to buy a used car!

Jake Iannicello

Great experience! Highly recommend! Salesman is top notch. Everything I asked for, I received. Definitely buy another vehicle from them. Cheers. Regards...Jake

Brenda Cyr

very poor service department

Mike Hillman

Sales people are very nice

Cindy Hawk

Looking to purchase a new vehicle and dealt with Kevin in the Alfa Romeo dealership. Kevin never rushed me or pressured me at anytime. Excellent customer service. Always asked if we had any questions, spent a lot of time on vehicle pick up to explain all options. Just had an overall great experience and for the first time I felt like I got a great deal. Everyone in dealership was very nice and also not pressured from Financial Manager to purchase any additional insurance or warranty. I would definitely recommend Kevin as a salesman and Provincial Chrysler to purchase your next vehicle.

mojo 2428

Very personable and willing to work with us. Completely satisfied and will spread the good word.

Tabitha Jones

Thank you to Provincial Chrysler and Bill Forsyth for the great experience and excellent customer service. Bill was helpful and knowledgeable when helping me pick out the perfect car. I was able to take my time and have questions answered, which allowed me to walk away with a brand new Jeep. Thank you so much Provincial Chrysler Team!

Dave

I do not recommend going here. Their service is terrible. My vehicle was in there at 7:30am and at 3:00pm was t even touched yet. It was brought in for the same problem 3 times and will not be fixed because of expired warranty they say.

John W

I took my RAM truck to this dealership for service and after being put in a rental car for 10 days and promised by Theresa that everything would be covered under warranty I was called by the service manager and told to come get my vehicle and that the repairs would not be covered by Chrysler. Even though Enterprise Rental Car billed the rental to Provincial Chrysler's account as instructed originally, Provincial Chrysler forced me to reimburse them in order to get my truck back. (STILL NOT FIXED) BEWARE, BAD BUSINESS

Ryan Bonnevie

Very rude service people

Eric Markham

Great sales staff shout out to Jeff and Courtney always helpful !!

Patricia Matthews

great service

hunter kobus

If I could give 10 stars to this dealership, Gerry Dicarlo, Dave Stannard and the whole team at Provincial I certainly would. We've purchased a vehicle from Gerry before, and we are so glad we came back. You won't find a more honest and straightforward salesman. I've been waiting on the perfect truck and they had it and got me a fantastic deal. I could not be happier. I'll definitely be sending everyone I can here and I'll be coming back soon myself for the wife's car.

Donna Wallace

Just bought a van from Bill F. What a great guy....very nice, down to earth...and treated this female buyer with respect!! As you know many places take advantage of women. Not here!!! Bill and the team in Finance (James)....were very efficient and professional. The only reason I'm giving 4 stars instead of 5....I have to wait a few days due to damage that happened on the lot. Will definitely return there for my next vehicle!!

Tasha R

Bad attitude. Long time to get car fixed and they called me just after the time i said I needed to go to work. Long wait to get picked up although just a stone throw away.

Cindy Shafer

Great service... nice staff !

Ken Antaya

My experience went without a hitch, and I credit the salesman Gerry Dicarlo. He tried and succeeded in making sure the sale was smooth. Would highly recommend the dealership and the salesman.

Christine Christine

Some salespeople were not very customer oriented..... finally, one came to us who was!

Allen Walker

Went into the dealership with strict guidelines and demands. As i walked in the door a man by the name of Dave Hensman was the first to ask if i needed help with anything. I sat with Dave and told him what me and my wife were looking for and the strict price point we wanted to be at. Dave then did everything in his power to get us what we wanted and for the price we set! He did it. He made all the right moves to get us the vehicle. I highly recommend going in and seeing Dave Hensman!! Great guy and will definitely get you what you want!! Your the man Dave!!

Jon Prays

Thanks Jeff (and Courtney) for the nice vehicles your have helped us purchased these past years.

Dan Orlando

Excellent sales staff. Very knowledgeable , congenial and courteous.

Justin O'Mara

Really happy with my experience here at Provincial chrysler. When I went to the lot to see the truck Gerry Dicarlo immediately assisted me with no pressure. He was very relaxed with me and not pushy unlike any other experience I have ever had buying a vehicle. If your looking for a no stress easy deal, go talk to Gerry Dicarlo and Dan Stannard. Great guys to say at the least. Thanks Gerry and Dan fro you above and beyond service.

Chris Hebert

I recently purchased a new Ram and my wife is leasing a jeep grand Cherokee Limited from Provincial Chrysler. The staff and Kevin Wood the sales associate we dealt with was great! Very helpful and knowledgable which made the whole process much easier. I would definitely recommend them to anyone looking for a vehicle and I will definitely be returning if I need anything in the future.

Cody Sartor

Easiest purchase i have ever made, all within 3 days left with a brand new jeep and amazing saving, will recommend to everyone i know

meatsim rar

terrible service once they get your $ and it starts breaking down

Danielle Longmuir

Very pleased with our new vehicle purchase. Our sales associate Rachel was terrific!! Super honest and professional made us feel very at ease with our purchase! If you go to see anyone I would most definetly choose her!! Also James Ross was awesome and did the financial work efficiently and in a timely manner! We bought our Grand Cherokee Friday and was in it Monday!! Choose Provincial Chrysler you will not be dissapointed!

Rob Jardine

Went through Jarrett Pike, very easy to talk to helps find the best deals for you with options you want. He set me up with James for financial. Very easy going explains all the details and options to you and tries to help you pick what you want, not force you into adding anything.

Kevin Champ

Parts department was quick and efficient. Part was in stock and reasonably priced. Parking was difficult.

PARAGKUMAR PATEL

I tried to book an appointment for a pending recall of my vehicle over the phone. For 3 times it went to the voicemail for 3 consecutive days and after leaving a message with my phone number they never call me back. Today again I called them and I got a chance to speak with an agent he was unable to book an appointment and during our conversation he hung up and didn’t call me back. Very disappointing! This is what they call customer service???

Bagman

Best salesman David Hensman

Arrgh Dub

Slow, awful, rude. I will never have these people service my vehicle again. First off they are crooked and scammed my insurance company. Not impressed. Awful service.

Gordon Hutchings

All to be expected. Timely and professional.

Rhonda Stein

Good friendly staff

shauna seguin

Our salesman was Gerry Dicarlo, he was very helpful and experienced. We are very happy with the service. I would highly recommend you contact him, if you are looking to purchase a preowned vehicle. Should the need arise we would definitely give him a call.

Kyle Gray

Should have bought a Kia

George Walker

Dealership closes at 8, showed up around 6. Barely any sales people around, had a sales person paged twice. Finally, somebody shows up, but he is completely short and rude, and "juggling three customers at the same time as me" which must have been invisible because nobody else was there but me. Was excited to walk in and get a quote, walked out with a poor taste in my mouth dealing with Drew. He was clearly disinterested, unengaged, and this experience is enough to push me to go to a different dealership.

Marilyn Stanciu

Circumstance had me looking for a vehicle when that was the last thing on my mind. Having no idea what I wanted new or used or what car, my "journey" lead me to Gerry for which I am grateful. I tried different vehicles and not once felt pressured. I was treated with understanding, patience, respect and kindness. It took me a bit and finally a decision was made. Thank you Gerry for all your help and making what started as an unfortunate circumstance turn into an exciting beginning with my new Jeep Compass. A thank you also to Paul D. for all your help and kindness. I would and will recommend Provincial Chrysler and Gerry to anyone shopping for a vehicle.

Krisanne Moore

| just made one of the the quickest deals ever. On Wednesday I went to Provincial Chrysler to look at a van Gerry had called my husband about. We had been looking for a good deal and Gerry called when one showed up. The van was looked at, signed for, paid for and picked up by Monday. Gerry was knowledgeable, courteous, and paid attention to what we wanted. Thank you Gerry, we'll be back! P.S. did you find a red truck yet??

Ryan Robbins

Awesome staff, Kevin Woods made getting into my new truck very easy. Love it!

Doris Bourassa

I didn't even have a Chrysler car . Took my car to the body shop to get repaired and was very very much satisfied with the work with the service and they went above and beyond to help me out . The body shop was very very helpful and very provisional . I would recommend Provincial Chrysler any time .

Kristy Thibert

Tires feel like brand new. Once I got air in them.

Leanne Stiers

Awesome service and we got an amazing deal with Provincial! Dave Henman was our sales rep, highly recommended! Go see Provincial Chrysler!

Sean Brooks

Brought my wife's vehicle here for an oil change the first time not too long ago. I was impressed with how fast my oil change actually was, the girl told me it would be 15-20 minutes and it took less than that. She was really polite and I was surprised with the amount of knowledge she had. I've had bad experiences with other Chrysler dealerships. I would recommend Provinicial Chrysler.

pawprints1986

My mother and I recently worked with Gerry Dicarlo when purchasing our new (to us) Chrysler 200lx. He was very pleasant and kind to work with and knew his stuff! The site we had seen the car on was listed for $1000 less than their own price point, but not only were he and his staff more than willing to honour that lower price, he was able to get us an even better deal on top of that! Would definitely recommend if youre in the market for a good quality used vehicle with a good price and a pleasant buying experience! It was great meeting you this past week Gerry!

Cory Goo

Thank you so much Mike, Kyle and Anne for your wonderful service yesterday. You have exceeded my expectations, and I appreciate it immensely...Keep up the excellent work!

J R

Pino in the body shop is great!! Very kind and seems like a very trustworthy guy. The body shop was fantastic. Thanks Pino.

Jim Davis

First visit to Provincial Chrysler. Ana at the service counter was exceptionally pleasant and helpful

Erik Magnus

Went in for an oil change, way too much up selling. I understand it's part of the job, but they can get pushy.

Yuozule Ankamah

Gerry the sales person and Courtney in finance we’re very pleasant, answered all my questions and went above and beyond and to serve me.

Simo Radisevich

I bought a new dart 2 years ago, my salesman was Rob derby. Any problem that I had Rob went above and beyond to help in any way possible. Just want to send my appreciation to Rob for great service. Thanks Rob!!!!! ????

Mike Redmond

I recently purchased a new Ram from Provincial Chrysler, the staff and Tim the sales associate I was dealing with were great! Very helpful and knowledgable which made the whole process much easier. I would definitely recommend them to anyone looking for a vehicle and I will definitely be returning if I need anything in the future.

Carina Fraser

Kevin Woods always goes above and beyond to assist his customers. March of 2016 purchased a new Dodge Grand Caravan and we have recently traded this in for a 2019 Indigo Blue Dodge Grand Caravan SE. Kevin was excellent and will continue with him for many years to come. Thanks Kevin Woods and Provincial Chrysler!

Dennis Warner

The sales experience was fairly simple because I knew what I was looking for in a mobility vehicle. When it comes to problems, don't expect the service department to go out of their way for you-unless there's more money in it for them. From trying to get authorization for parts that aren't needed because of a recall, to getting an attitude because you have been sent back by BraunAbility to have a serious manufacturing issue dealt with, there is nothing but attitude. Service manager simply doesn't care. It may simply be that they shouldn't be selling or servicing mobility vehicles but I will not be going back for any future service or purchase for either my vehicle or my wife's. Simply unacceptable.

jordan lesansky

Shelley Shanahan is the best. She was very knowledgeable and met everyone of my needs. She answered all my questions and assisted in every facet of the deal. I would highly recommend Shelley to anyone looking to purchase a new or used vehicle.

Brittany D'Angela

Offered us over $9000 less on our trade than the 2 other Chrysler dealerships in the city. We were completely insulted. How can this dealership be so far off from others on the value of a vehicle? This to me seems very untrustworthy. We will never return. We are thoroughly enjoying our 2018 pacifica that we purchased from Motor City Chrysler and we appreciated how well we were treated at Motor City.

Josh Benoit

Excellent to deal with, both sales and service! I purchased my vehicle from Provincial Chrysler over 5 years ago. Over 130,000kms now with just a few issues along the way. Staff at Provincial were quick to fix issues and excellent to deal with. Jamie in service has always been professional and keeps you informed. All service tech's took the time to explain repairs in detail, and Rob Derby in sales was great to work with, he knows the vehicles inside and out and has helped us out answering any questions we have had over the years. My next vehicle purchase will be at Provincial.

Laura Branton

The salesman who helped us was OUTSTANDING. We went in on a rainy Saturday and Rob went above and below to make us I was able to test ride the cars I wanted to. Rob was transparent and explained every detail to me. I appreciate everything he did. I’ve never purchased a car with so much ease.

Shawn St. Pierre

Went into dealership for a new Dodge Ram. Specifically told my salesman, colour, options etc that I was interested in. All tho the particular Ram I wanted was not on the lot, I was told they could get the truck I wanted. I was told I would have the truck few days later, I had to get ahold of my salesman to find out the delivery of the truck would be late the following week. After an argument a manager called me to straighten out the deal. The truck arrived and was on the lot that Monday. The truck that arrived was completely the opposite of what I wanted. I specifically asked for a midnight edition Ram so no chrome, The truck that arrived had chrome and was not midnight edition. Unbelievable. I will never go back to this dealership and will shop elsewhere for my new ram.

Michael McLeod

Worst service I have ever received. Took my wife's two month old jeep in to replace a headlight that was filling with condensation. They picked it up from her work and said it would be done by 430 when she was done work. No call by 5pm and everyone had left so she was stuck at work. I had to drive back into Windsor to pick her up. Next day they called and said they weren't even going to replace the bulb because it's a common problem with the Jeep Cherokee, for some reason they couldn't figure that out before taking the vehicle in. Go elsewhere.

Bonnie Willsie

I had my vehicle repaired after a collision. Since the repair I have had to return to have things repaired that weren't working. I also have a battery drain that wasn't there before. I have put out over 400 dollars for a battery they blamed( original tested fine) had the alternator checked they blamed( checked out fine). Paid for diagnostics and was told it was my remote starter because the drain went away when the fuse was removed. I had the remote starter removed from the vehicle and still have the drain. Found out the fuse was for electric retractors for wheelchair tie downs that are wired where the repair was. So after 3 months of he did it no he did it now I'm told they aren't familiar with it I should take it to Shoppers. Three long months of run arounds and saying cant be what we did and I still have the problem. Letters will be going out to Chrysler complaint department and the owner. Enough is enough I didn't have the problem before they fixed it

Brian Hill

Great auto repair shop. Body shop.

G Willi

Best OEM auto dealer I've dealt with. Friendly and efficient.

Danial Mayne

Very courteous and professional in all aspects. First time purchasing from Provincial Chrysler but it will not be my last time.

derek spry

Referred to Provincial Chrysler by a friend, Working with the Sales Team was easy, Shane and James were 100% professional. They listened to our needs and wants, took all our considerations in and found us the vehicle that worked for us functionally as well as financially. We traveled from 3 hours away but worth the drive as they made the transition of our trade in very easy and helped us every step of the way. Can't thank them enough for there time and effort on our behalf.

William Wakeling

Drop off the pick up truck and keys.

Gary Benoit

Hi , I purchased a Pacifica Hybrid at Provincial Chrysler .They handled My trade great and fare ! The Sales Person really new His stuff . I would send My friends to Provincial to experience the personalised Attention to detial ! I would like Thank all the staff that made this possible !

Sean Hunt

I'm very happy with the deal I was able to get and the service they provided

Chantelle Paquette

The best with customer service. Have always went above and beyond. From the service team to the sales team! Thanks for all your help John!

ted strangway

This is my first purchase from Provincial Chrysler & it will not be my last. Gerry DeCarlo & his team went above & beyond for the trade in of my existing 2019 Dodge Ram 1500 Warlock & helped me find a 2019 2500 Ram Limited Diesel.

Stefania Angelini

Very pushy sales woman. Turned me off the whole dealership

Darrell Peterson

I have wanted a Dodge Ram 1500 for a long time. The service i received from Gerry DiCarlo was absolutely fantastic. He walked me through each step of my purchase making me feel like a special customer. Gerry was exceptionally polite, courteous and very patient with all my questions. I would recommend Gerry to all my Friends and Family!!!

Sam Madan

I spoke to Mark Lanthier to have service done on my jeep right away due to some personal circumstances. Surprisingly he accommodated me and took care of the job. Hats off to him. Thank you Mark. ,,

John Dobrowolsky

Provincial Chrysler is truly transforming the buying experience. From the moment we drove up we felt like we were in capable and caring hands. We ended up buying a car that far exceeded our expectations. Udo Kiewitz and the Provincial Team are outstanding. John and Lori Dobrowolsky

Bert Westfall

People at provincial Chrysler are very friendly and helpful and treat you with respect

Steady

(Translated) A1! (Original) A1!

Glen Bryan

Low balled me on my trade in big time went to motor city and got my price and a awesome truck.

Nick

I recently purchased a Genesis from Gerry DiCarlo. Gerry was amazing and helped me every step of the way. Very professional, and made the experience very easy and fun. I would recommend Gerry to anyone looking to buy a used car. However, the reason for my 2 star rating, is due to the fact that I just brought my car in for service (sunroof was not closing properly) and was not happy with the responses. The treatment was not very professional. When I told them what kind of car I had, they questioned if I had even purchased it there. When I told them I purchased it only a couple months prior from Gerry, they said they didn't even know who he was. Then they went on to say that they probably couldn't service it because nobody knew how. I left the car with them, but when I left I did not feel very confident in the service that was provided. Not once was I reassured that my problem would be handled, nor was I made to feel like a valued customer. I understand that the type of car is not one that is typically serviced at a Chrysler dealership, however it was purchased there, along with my bumper to bumper warranty, and the guarantee that any problems I had would be taken care of. The manner in which the service department speaks to customers should be addressed. Other than that, Gerry is a rock star, definitely go see him.

Roberto Notarantonio

Bad service, rudeness, not professional

Stephen Silva

Continuing on as Alexandra Lodge's review A month later, I get a call again from Cheryl to set up an appointment to have the parts installed but they were booking into November. I went to book my appointment and asked her if she had any idea how long the appointment would take. My only day off is Monday and I have a bunch of appointments and errands to get done on my day off. She proceeded to tell me she didn’t know and sent me to the service advisor’s extension because she would know. I left a 2 minute voice mail explaining my situation and asked if someone could let me know how long it would take so I could make arrangements with Randy Laramie my salesman who said he would lend me his car if need be. This was Monday October 22 I still have yet to hear back from anyone. My family has bought numerous vehicles from Provincial Chrysler. In fact we have purchased 2 in the last 8 months, another in 2015 and sent an additional referral to Provincial. If I can not speak to employees when I call and my calls are not returned, this is not the dealership I want to be associated with. The staff does not seem to know what is going on from one person to the next. It is very disappointing. I would like this recall situation to be taken care of without any more delay.

James Dowling

Excellent experience today - from my salesman Bill Forsyth, to the service department and parts. I purchased a used vehicle two weeks ago, had a service engine come on. Less than 48 hours later, my vehicle is fixed, no cost to me at all (except for the accessories I purchased lol). I highly recommend this dealership. Thank you James Dowling

Michael Macintyre

If you haven't already ho and my boy jarret pike guy us spectacular and you won't be dissatisfied

Mohammed Mansoury

The worst customer service I have ever had, They are very rude.

Rbot Martin

Very prompt service if they give you out a loaner. Staff us freindly

Hanad Ali

I loved provincial Chrysler best service in Windsor Dealership thank You Gray

Larry Labelle

They are always very helpful an it's the only dealership that I trust .

Dinie Sauve

Shelly and Bill are amazing!! They both made my dream car wish come true thank you guys!!