Reviews of Lally Ford (Car Concessionaire)

Heather Snow

Although I did not actually physically meet with Don, he was very professional while emailing back and forth and on the phone. Jamie was great to work with as well and him and Don work very well together. They made sure that all the paperwork was done and I was able to come down and drive the car off the lot that day (my parents test drove the car first and told me to get down there ASAP since they liked the car and knew that I would too). Although Don was not there when I got there, he made sure to get all the necessary paperwork done and informed me of who would be looking after me. Very professional and I am looking forward to meeting Don next time I come down.

Mike Stammler

Blaine was a fantastic salesman. He is very down to Earth yet knowledgeable. Highly recommend Lally Ford as well. My wife and I are always treated like family when we get our vehicles serviced!

Grant D Fairley

Excellent service as I bought new tires. Rita in the service department was very helpful and made it a positive experience. Comfortable, air-conditioned waiting area with WiFi, TV, reading material, and refreshments.

John Berthiaume

This dealership has a knack for not being able to find the problem with your car. They have been servicing my 2012 focus since I bought it and so far there have been 3 instances where they either fail to find the problem or say they fixed the problem and the issue reappears after I pick up the car. One issue was a rattle that I brought the car back three times four and guess what that rattles still there to this day. Until recently this has been an inconvenience having to keep bringing it back several times and the problems have never been fixed. These pointless repairs were done while the car was still under warranty so no cost to me. The warranty has now passed and I am now paying for these pointless repairs. I recently bought my vehicle back for what was obviously a transmission issue. They replaced some sort of fuel mixture sensor costing me $350. On the way home the problem came back. When they told me it was a fuel issue I argued saying I don't see how that could have anything to do with the symptoms I was seeing. So I'm now $350 in the hole for something I probably didn't need any way and now I have to bring the car back so they can fix something else that isn't the problem. Not happy with this dealership at all.

Josh Miller

Great experience with really informative staff and also very trustworthy dealership. They won't you to come back and it shows.

Jim MacQueen

Fantastic service! The quality of the staff is top notch. I have never had any issues with Lally Ford sales or service. Just had my first service work done, out of the 'Gas 'n Go' prepaid service! Little pricey but service & products are top notch! They still treated me as a VIP!

roy theobald

We are very satisfied with all the sales staff . Special thank you to Mark and Gary for making this financial step totally stress free for us. We have dealt with Mark 2 years ago and were so pleased with service we made a second trip to Tilbury from Niagara Falls to find him, and meeting a new sales man Gary. Very Nice People. Anyone I meet looking for a Ford we tell them well worth the trip to have a great experience trading vehicles. Very Special Thank You. Roy & Joan

John Snow

One of my easiest purchases ever

Joshua West

There is many reasons I drive 45 min to buy and get my cars serviced here from Windsor and have for over 20 years and will continue to do so. Customer satisfaction is evident here!

Carole Hacker

Best service! Friendly staff from sales to servicing. They treat you like family. We’ve recommanded them to many people we know. We’ve been with them for over 20 years, 15+ vehicles layer! ????

Ivan Sandoval

I traveled quite a distance to lease a 2018 Fusion Energi at Lally Ford because they had the best prices in southern Ontario and also, because the staff are great! They were so helpful (over a long period of time) to help me find the exact Magnetic Grey SE that I wanted. They also had options to get out of my lease, which I found went above and beyond. Thanks again guys!

David Schulz

The manager and staff saved our weekend. I found a nail in a tire and could not find a mechanic at any tire place from Belle River to Tilsbury, not even Canadian Tire. CAA would only offer a tow or to change to the spare. When I walked into Lally Ford everyone wanted to help. One of their mechanics was just about to head home on a Saturday afternoon but agreed to stay and repair my tire. They wouldn't accept payment. First class service. Above and beyond.

Mattias D-Rouch

Don't listen to the 1 star reviews. Going out to the county is absolutely worth it. Gary took care of me (with a Fusion), my sister (with an Edge) and my dad (with an F350 Platinum) in the most professional way possible! They care about the customer and will go out of there way to make sure your experience is 100%. (and no, I don't work for the dealership...Just a happy customer). Take the drive to Tilbury, you won't be disappointed!!

Tom Pyper

My 2016 F150 went in for its 2nd scheduled maintenance. My bug deflector had broken off due to weather conditions or some other unknown reason. The service department at Lally is outstanding and offered to replace and install it for free. They come to my place of employment, pick up the vehicle, do the maintenance and drop it back off to me when done. They also provide details of any concerns or issues they find with a follow up phone call. This saves me time and money! This is the kind of service busy people like me need and value. Thanks Lally ford for coming through for me again! I recommend anyone looking to purchase a new car or truck to shop at Lallys FIRST!!

C. Rob

I wanted to add to my previous review. With our truck lease coming to an end this month, we did not know what to expect during these crazy times with regards to pricing, chip shortage, and even availability for a new truck. Our previous sales rep. left the dealership and we were reassigned to Pete Fisher. WOW! He was SO amazing to deal with. No matter what our question was, Pete was able to answer it without hesistation. He definiately knows his car/trucks. My father-in-law's truck lease was also up for renewal, and he too was so impressed with the service he received from Pete. We are all so happy with our renewal deals. Thank you Lally and thank you Pete! We love this dealership! We drive all the way from Windsor just to come here. We just purchased our second vehicle here through Rob Luby. He is amazing to deal with. He has always gone above and beyond to make sure we leave happy. We are very impressed with how things are run at this dealership. Well worth the drive. Thanks again Rob!!!

Samantha T

Kathy Blonde is very friendly and a delight to work with.

Lucas Grodzinski

Very friendly and personable staff. Would strongly recommend.

Glen Mclean

I am very pleased with my experience with Lally ford. Service dept. Is great. I purchased 2014 Fiesta . I really like the way I was treated. You folks gave me the chance to improve my credit. I recommend Lally to all my friends.

Adrian Fabbro

I reached out about a Ford Edge and received a response by Joe Schmidt very promptly. He arranged to bring the vehicle to me instead of me driving to the dealership which was a very nice added touch. Joe and the team were all very quick to answer any questions that I had and made the sale very easy. I highly recommend Lally Ford and thank everyone for their hard work. Keep up the good work!

Mike Robinson

The wait was a little long " ,LOL " but at least I know you guy's and gal's go over the whole vehicle I'm very please with the quality of service. Thank you very much looking to continuing my service's their. Mike Robinson unfortunately since my service was done she said everything was good then i get an e-mail saying my tires are below normal and need to buy new tires i have maintenance plan and ware care plan so why do i have to buy tires everything should be covered i shouldn't have to pay for tires they should be covered

Debra Smith

Friendly service department. Kathy Blonde is best Salesperson in the place. Reach out to her and see for yourself. Not pushy, very friendly and knowledgeable

Darrin Utley

Had a great experience buying a new Edge with Lally Ford. Lee made the process easy and Tanya was great to deal with in the Finance Department.

Grant

Great service! Including well thought out precautions for safety and physical distancing. Thanks!

Gabriella Ree

Aaron was very helpful. Unfortunately didn't have the used cars we were looking for at that location but he took the time to sit us down and help look for places that might have what we were looking for. He also gave suggestions of other places to look at in the area. Very nice. Humble. Good sense of customer service. 11/10

Dustin S.

Consistently positive experiences with both Sales and Service

Lilian Wilson

I am very happy to tell you that my experience started 12 years ago when I bought a 2005 ford focus from my salesperson Rob Luby. The car was maintained at Lally till ready for my next purchase and I knew I would return to Rob. Deciding which car to buy was a big decision, Rob was very patient and helpful and at no time did I feel any pressure. I drove several cars even taking one home overnight. Rob called me one day and said he had a car he would like to show me, It was the perfect car for me and that is what I bought. I am extremely happy with my purchase and would recommend Rob to family and friends, and a big thanks to the ladies in the service bay for their friendly service.

Tareq Abu-Kaud

Everyone there was great bought the first car we see and service was excellent especially the dude with the big beard

Ashley West

Amazing customer service! Lally service department went above and beyond. Highly recommended. Will continue to return in the future from Windsor.

Matilda Jane

We had been looking for an Escape for several months. We knew what we were looking for and didn't mind taking our time to get what we wanted. We actually walked away from a deal due to the "attitude" and lack of care from a sales person at another dealership. We took the drive out to Lally Ford and an Escape there checked all our boxes and then some. Bill took care of us after the test drive and we were very pleased with the transaction. Kim wrapped things up with us and we picked up our vehicle within the week. We LOVE our new ride and drove away very comfortable that we made a great decision and received great value. During all the dealings we felt as we were amongst friends! So happy we decided to pop in to Lally. We would definitely recommend our family and friends to head to Lally and will go back when the need arises!! Thanks Bill and Kim :) Stephanie and Toby

Robert N

Be aware Pre-Owned Vehicle buyers ! This is the opinion of the Pre-Owned manager : "In talking to the Pre Owned manager, he was also under the impression that you were going to get it fixed either way, and anything that we could do to help would be appreciated.That is why he offered the 50/50. You were of the understanding that it should be paid and I appreciate that. As I hope you can understand, it is impossible to foresee every issue that might arise in a 7 year old vehicle and participate in the repairs, but I want to make this one right for you." Based on their website and sales person which I don't want to mention his name "There are many reasons why people all around Southwestern Ontario and the country buy a used car from Lally Ford in Tilbury. One reason is our selection of quality sought-after used vehicles that are safetied and reconditioned to the highest standards. You’ll find this selection in our Used Vehicles Inventory, full of used Ford vehicles in Tilbury, ON as well as a variety of used models from other manufacturers like Honda, Mazda, GMC, Chevrolet, Toyota and many more! The second reason is our commitment to our customers. At Lally Ford, we don’t believe in gimmicks, just good cars and great people. " So as per your website information I truly didn't expect that a car "reconditioned to the highest standards" bought from a FORD DEALERSHIP to have so many issues after one week and less then 400 km. It took me a call to OMVIC and more then 2 months to recover $399 for the outer tie road replacement which was changed at my own mechanic since they didn`t want to pay the costly repair at the FORD Dealership. Advance Trac yellow check engine left alone to deal with. Ford Emblem came off after 4 months. So GOOD LUCK buying pre-owned from Lally Ford !

Jerry Howell

Had some recall work done. Great staff and customer service. I only gave them 4 stars because apparently they felt the need to lower my tire pressure! I tow a tt and the tires require a higher psi when towing. I'm glad i check before hand. I'm sure they meant well.

Don and Wendy LaPrise

I have had work done on my vehicle, and oil changes done,every one there is professional and do there best to help out with any questions or issues you might have. Being a license mechanic myself since 1976, I would recommend Lally Ford for any service and repair

cantfindnameXD

Great staff, clean building worked with Kathy pluck highly reccomend her services!

Mark Theriault

I hope I got it right this time.. 5 star service all the way.. I've been to many dealerships and Lally Ford is by far the best in my eyes. I just want to thank everyone involved at the dealership. I am definitely pleased with all the work at my last visit, I was impressed by that.. Our 2011 Taurus is like new still at 150 k .. Anyways, the Gas and Go program to me is worth every penny, the service is always right on , and the staff is very friendly.. So much so we now have a 2017 Escape, so i'll be seeing you all for another 5 years.. Thank you so much

Keera Huiting

Been a customer for many years. From the person who answers the phone to the service department everyone is super. Always helpful and friendly. We have two cars bought from there and serviced there.

Jeff “Jeff Goodreau” Goodreau

I went in needing a new vehicle fast. Aaron DeRidder helped me get what I wanted and got me on the road right away. Jamie in the finance office was great too. I'd give them 6 stars if I could.

Tom Nelson

Best dealership ever.

Renee MacDonald

From beginning to end, the experience was quite enjoyable and staff worked with us to come to an agreed price that we were comfortable with. No pressure at all, even on my first visit. Knowledgeable staff and a wonderful sales associate Pat McRae. Will be back for next purchase.

Nick Kamarlingos

Had a great experience at Lally Ford, Sales was great to work with and will be purchasing my next vehicle from them again. Have also recommended them to family and friends.

Adam Guerrieri

I have recently purchased a used F-150. Was very pleased with the sales staff. When I had a complaint about the truck after the purchase, they were very happy to fix it for me. The service department is great to work with.

Cindy Wilson

Best vehicle shopping I have ever done. Aaron is very knowledgeable and listens to exactly what you would like! Very satisfied customer! Thank you!

michael goulet

great experience, helpful, knowledgeable staff, no pressure

Gwen Wilson

Nice variety of cars and trucks

Susannah Keogh

My car was picked up at my home right on time and returned promptly when done. You service department was courteous and very helpful. I'm more than satisfied with the service I received.

Rick Dupuis

Kathy Pluck (Blonde) in sales, Rita in service, are awesome. Not only these two I have strong reviews for everyone I've dealt with at Lally Ford since I started doing business with them a yr ago. I've had a few recalls on the 2018 F 150 however I'm impressed with the service. Done right, in quick fashion, they are organised. Its dog eat dog out there, keep it up so you can be my go to dealership

Tyler Vigneux

The service department helped me out with a used vehicle I purchased through an affiliate. The issue took a few trips to solve. They gave me a loaner and also picked up the vehicle from Windsor one time. Was really impressed with their service and the loaner vehicles were great. Might consider trading in my other vehicle and dealing with them in the future.

Brad Sr Van De Hogen

Awesome

Happy Gilmore

Lally Ford is hands down the best Ford dealership in South Western Ontario. I've been to them all but have settled on Lally for service as they just simply know how to take care of their customers and then some.

Shirley McKinlay

Our Ford Escape was taken in for an oil change service. While waiting, we had many questions about some of the technical details in the car. Our salesman, Patrick, took the time to come out, sit in the car with us, and show us how to "work" each item. Again, very satisfied and have recommended to friends already!

Debbie Chapleau

Great experience Don in sales was so helpful and informative. Lee was amazing as always. Jamie helpful and professional. Everyone we came in contact with always had a smile. Five star business.

Thomas Hankewitz

Great friendly and prompt service by both parts and service departments. Service technician installed an upgraded F-150 performance exhaust system. All work performed neat and cleanly, finishing ahead of time quoted .

Jerry Boyle

I have dealt with Lally Ford since 1997. It is a little further from home than many dealers but I feel it is worth the drive. I have leased or purchased 9 vehicles from Lally. The service department is first class. I have tried others. I bought all my vehicles through Joe Schmidt. I'll go back.

Yvon Robichaud

Just bought my second Ford F150 from Lally Ford. And we also bought a Ford edge. It doesn't get much better than this! Yes I enjoy the truck, but the real bonus is the service! Their gas n go service package takes the worry out of the service visits because you are on a tight budget. They do a through diagnostic at each oil change and if there's an issue needing attention they book an appointment to have it rectified and provide a courtesy vehicle. Very friendly service and sales staff make you feel part of a family....One that likes you :) As fir the truck ...nice ride and great fuel mileage!

Austin TA

From contacting the dealership to picking up my new 2020 F150, everything was awesome. Thanks Lally Ford for such great service. Pat was great to deal with.

Rose Leverage

I went to get a front end alignment and Charged me twice on my credit card. The first time they told me they couldn't do it fix the stabilizers then I came back to get it they said change the a frame did it then they said change your shocks brought my car back they said pay again because it's been 3 weeks I said no they never touched my car the first time. Well you need to give me my 300 dollars back because you took out on my Visa twice they refused to so I paid 300 plus tax for a F-- N CAR WASH.. WHICH IS ONLY A RINSEyou are awful horrible people there I only receive 365. Dollars a month SHAME ON YOU

Mike Lanoue

Great place to deal Joe S. leased me a f150 I could not be happier. Would recommend this place free water as well. Vince runs a great business .

Jerrica Benton

Had the absolute pleasure of dealing with Blain. He helped me find the car I want and made it a pleasant experience and stress-free. He was personable, and overall friendly and funny. When we were leaving, my 9yr old said to me "He was really nice" and he was. All my car purchases will be with him going forward. GO RED SOX

Doug and Heather Wice

First time back since purchasing our 2015 Edge in February. First oil change and recall check. Very professional service desk staff. Car went in on time and was done in thirty minutes. Very pleased with entire process.

Linda

Great place, great people

Brian Van De Slyke

Don is the best. If you looking for a new car he is the guy to see.

Mark Marchand

I had a minor repair done to my truck and thought it might take about an hour to an hour and a half.It was completed in under an hour and was washed. Now that’s service! The service staff were phenomenal and friendly. The bottle of water that they left in my cup holder was a pleasant surprise........nice touch!

Jason trepanier

Bought a truck with the wonderful help from the sales team and the financing department thanks greatly appreciated and the service was fast and courteous thanks once again team Lally Ford ⭐⭐⭐⭐⭐

Peggy Bouillon

I have been a customer with Lally’s for over 30 years and feel the service department has always been top notch. The ladies upfront are friendly and professional and the waiting area is very accommodating. I have always been more than satisfied with the service to my vehicles. Thank you Lally Ford.

R Abraham

The service team at Lally Ford is absolutely exceptional. I feel confident taking my truck there for service knowing that they have the best technicians and service advisors (a special thanks to Rita and Mike).

Cindy Burns

Lally Ford is always a pleasure to deal with! Service Advisors are knowledgeable and thorough; any concerns I may have are always addressed. It is a bit of a drive for me to service my vehicle at Lally, and it is worth the effort!

chuck dupuis

Well worth the drive, fast friendly service by experienced associate. I’ve had dealings at my share of dealerships some much closer to home and I’m always impressed with the efficiency I get from Lally Ford! The other dealers it seems to take for ever to get any questions answered often get bounced around to several people or waiting to speak with someone who ends up redirecting me to someone else. I’d rather spend a few minutes longer driving then standing around waiting on someone. Great work guys!

Kyle DeMars

I bought my first car from Lally Ford 2 weeks ago and could not be more impressed by the way I was treated by the sales staff and managers. They took all of the stress out of buying a car and did everything they could to make sure my car was in perfect shape when I picked it up to bring it home. The dealership has a welcoming family feel to it and I am happy to now be a part of the Lally Ford family! I highly recommend Lally Ford and look forward to continuing my business with them in the future.

Yousef AJameih

I purchased a 2018 Mustang GT from your dealership, after having to deal with many Ford dealerships over time I have never came across the level of professionalism & care after the sale is made as your Manager Ron Oglan provided me. In the dealership business I’ve noticed no one cares as soon as you sign the papers and take the car, but Ron stayed with me the whole way following up until he made sure I was 100% satisfied with my purchase. I Just really wanted to highlight & praise Ron for his excellent work as a manager because there isn’t many like him in this business and it can’t go unnoticed.

Colette Moore

After a small machinacle error on their part they took it in and Fixed it immediately even though there was not an appointment made. This speaks louder than words to me. I wasn't without a car very long. They also took care of an additional but separate issue too. So they killed two birds with one stone for me. Which was great!

Arjei Franklin

I had an excellent experience purchasing a new vehicle at Lally Ford. I found the sales representatives to be very professional and yet very personable. I really appreciated their no pressure approach as well and giving me all the time I needed to make my purchase. I would definitely shop their again.

T. Rob McKinlay

Recently purchased a couple parts for my F250. Parts guys got me what I needed quickly . Very good service.

John D

Would not recommend, buying the car was a great experience once I got it the problems just kept adding up.. I would 100% not recommend the gas and go because getting your car serviced there is not a great experience always problems.

cynthia wade

Rita goes me and was very informative explaining everything. Great service always. This one of the main reasons I stay with Pally Ford. I will buy my next car there.

Bill Rehman

The Service Department at Lally Ford is the text book all others should study. Rita exemplifies the true meaning of Customer Care. The Techs are thorough and professional with every job and each job is completed right the first time! This dealership was built the right way, one satisfied Customer at a time!

William Rutckyj

One of the best experiences I've had dealing with auto dealer ships. Everyone very accommodating, professional beyond compare. I would recommend getting your vehicle serviced here, you will not be disappointed.

Kyle McKrow

Always great to deal with them. Kathy my sales lady is always friendly and helpful. The service department very prompt and always have the vehicle clean when done. Kyle the mechanic I go to always does a super good job

Antar M

Good place and good people working their especially in the financial control office . Recommended to everyone

Denise Therrien

Amazing staff! They helped me when I was away on holiday, got my car looked at and were very nice to deal with. Spencer did a great job and even left me a note to cheer me up. Thanks so much guys!

CJ Price

Well worth the drive to Lally Ford! The sales staff were amazing. I was on a limited time frame to get a new vehicle. Between all my questions, test drives, options I wanted they answered all my questions and found a vehicle I wanted and had it all ready for me to drive off in.Thanks Bill and Kim for making yet another vehicle decision go smoothly and for sure a repeat experience.

George Page

Bought a 2016 Explorer in August. Made the deal 1 week before pickup. Was really please with salesman and the dealership in general. When I picked up the vehicle, even though it was a used vehicle it had never been cleaned and the vehicle had been smoked in by the previous owner. after 3 weeks I am still trying to remove the odour, but is gradually getting better.