Reviews of Heuvelmans Chevrolet Buick GMC Cadillac Limited (Car Concessionaire)

pat malec

We always have great service and quick. The staff is very pleasant and helpful. Can't ask for any better.

John Toornstra

Very happy with the service I received! Very refreshing to see there are still dealerships who DO CARE about their customers!

john west

My first visit to Heuvelmans and the staff was very nice. I bought a 2018 Malibu from Gus Revenberg in Windsor in 2018; my car has been in their shop 3 or 4 times already and they never washed my car once. I can say that they weren't terrible but far from very good. One trip to Heuvelmans and they were professional, friendly, quick, and the washed my car. Wow! Thank you Heuvelmans Chevrolet Chatham.

David Blair Kennedy

Excellent charging station, appreciate your level 3 CCS charger. Thank you very much. Also, some sweet Cadillac XT5's.... but not today. #oneday

Tom & Sue Lindsay

I had a very good experience at Heuvelmans. They replaced a part on my vehicle and was only charged for the labor while my part on my vehicle was not under warrantee. They gave me this deal because there was a problem with these parts on other vehicles. I was even charged a lower price than I was quoted. To top it off they provided my transportation to and from work. I am very satisfied with there service they went above and beyond. and the staff are very friendly as well.

Andrew Massicotte

I have purchased 4 vehicles from Mike at Heuvelmans. Everyone there has always been super helpful and responsive. Definitely my dealer of choice 10/10

Maddi Reid

Great staff, super friendly, my car was in and out within 30 minutes and I was super impressed it was washed too! They had exactly what I needed in stock and my appointment was booked very quick. Highly impressed with the service!!

Sonya Gillett

Sharon Bell made my purchase experience excellent in every way. Her vehicle knowledge and customer service was exceptional! I absolutely love my new Cadillac XT5!

Sal Gualtieri

Great service. Lorie the and the group in service are fantastic people and always treat us with courtesy and respect. We like dealing with them and they always do a good job.Had car serviced for oil change today and it was a great experience to deal with the service group.

Tiffany Cable

Well I test drove the car I wanted but in a different colour so Chris said give me some time and we’ll find one. The next morning I got a call, they found my car! : )) The service all around was perfect from everyone, very friendly!

Chuka Moneme

Vehicle does perform great...trust these folks! Always assuring to know my vehicle is in very Professional and dependable hands.

john cronin

I was pleased with the experience at Heuvelmans today. Friendly person to deal with at the Service Desk. A shuttle ride was offered but I decided to walk to a nearby restaurant. Warranty work was completed and fully explained. Other repairs were also completed free of charge as part of the Cadillac Care Program.

Greg Kazarian

Friendly and fast service and very reasonable too! Got a screw in my tire late in the day and they squeezed me in and had me fixed up and out the door in no time. Thanks guys!!

Natalie Abramovich

I brought my car in and oil change, tire rotation and 2 major repairs. I had a loaner for a few days and I was kept abreast of repairs along the way. I drive from Harrow to get my car serviced there because of the knowledgeable and friendly staff. I'm always treated well and I appreciate their honesty. Wouldn't go anywhere else!!

Sarah Regnier

Recently purchased a 2016 Cruze from this dealership, was assisted by Brian Lowes. Was a great experience from the first visit! He was very patient in letting me look at and test drive various different vehicles. While providing helpful information and understanding what I was looking for. I would definitely recommend purchasing a car from here!

Raymond DeRidder

Great experience with the service. I got an oil change, tire rotation, break service and recall fix for vacuum break assist. Took about 4 hours, which was as advertised. They also offered to drop me off somewhere, if I didn’t have a ride. Truck was washed afterwards which was nice. Customer service was very friendly and helpful. The only downside I can think of would be the promotion of $15 for my next service they sent me via email, which was not applied to the bill.

Mary Park

Called Heuvelmans about my car making noises two days ago. They were amazing! They were able to schedule me in to bring my car the following afternoon, plus providing me with a vehicle to use as well. Thought I wasn’t going to get my car fixed until the following day. Instead they had it fixed in a couple of hours. The staff that took my call and took care of me were amazing. Thanks so much Lorie! You really know how to help and take care of your customers.

Dennis Maceyovski

Always great service! New(er) car in for a safety certificate and it was completed quickly. Great job again! Thank-you!

Cole Roberts

The service at Heuvelmans is incredible. I showed up half an hour early for a recall & oil change. The slotted me in immediately, showed me my air filter & asked me if I wanted it changed based on its condition instead of just suggesting it & they were finished in less than 45 minutes. I’m very happy I bought from Heuvelmans.

Mitch Caldwell

Pleasant experience upgrading my leased vehicle! Thank you to the highly knowledgeable salesman Lonnie Sannes at Heuvelmans, Chatham Ont. Will deal again in the future!

Jennifer Andrews

We recently went to Heuvelmans for my daughter to purchase her first car. They were fabulous with her and made the process so easy. Well worth the drive from Windsor.

Richard Tolhurst

As always, Frank and his staff at Heuvelmans Service Dept. took care of the maintenance needs of both my vehicles this month. Their friendly, effortless professional service is much appreciated!

Pam Myers

Staff are always polite and accommodating. Vehicle is returned in excellent condition

Nilantha Jayalath

We had a very nice experience on our latest purchase. Got a nice used car. Thanks everyone involved from Heuvelmans. Highly recommended.

Starr Hewitt

Tried to buy a car here but the salesman didn't seem interested in making a sale, so we went elsewhere.

Tony Asprey

I bought a truck from this dealership after my displeasure with a previous vehicle purchase at another local dealer over service and displeasure with owner manager. I traded said vehicle at heuvelmans for a brand new 2021 elevation (may 6. 2021). I had quite the experience with the young gentleman in service . After having my new truck serviced. Oil change. Tire rotation. Got attitude from young gentleman and when I picked up vehicle there was dirt all down top of console I Ssume from mechanic. It definatelt wasn't there when I went in. Then when I showed the young gentleman with the attitude I won't be back and was gonna leave it at that. Then salesman called to try and do damage control.NOW my GMC with less than 20000 has creaking and clunking in suspension. NOT HAPPY WITH VEHICLE SERVICE EXPERIENCES AT THIS DEALER.Then when they fixed said clunking(loose rear axle bolts. RETORQUE) should it of not been ,replace and retorque since they already came loose just saying. Then when they said they would drop vehicle off at my work at my convience. Needless to say I passed thier driver on my way home as they showed up after 300pm on Friday so I got a ride home with fellow employee.thats my rant. Once is a mistake twice is habit. I just as soon go elsewhere . GOOD LUCK!

Debbie Negri

The service person was very knowledgeable . And oil change did not take long!

Amy Dahms

They did a good job on the car but I don't find them efficient. Their customer service is fair but not exceptional. Prices are a bit high.

Darrin Utley

I have had very good experiences dealing here. Lorie at the service desk has been great.

Marie DeSilva Brago

I've only been here a couple of times and stayed in the car while hubby dealt with things pertaining to his truck. Heuvelmans is a very clean place for a vehicle sales and repair shops. It's large enough to hold many car displays and around the side of the building is the repair and detailing department. The staff is very friendly and professional. A great place for most of your car's needs.

Sean Russell

Great team in the service department, they were able to quickly diagnose my car's issue, where honest and forthcoming with its impact and after paying for the service and parts(which was very affordable), my car runs like new!

Brad Barnes

Dropped car off around 2:30 for an appointment the next day and was called an hour later that the car was already finished. Great customer experience

James Matthews

They've taken care of my car everytime I've brought it in for service/oil, Chris went out of his way to middleman a deal for me from a dealership in Toronto. Good dealership. Only issue is, these guys don't seem to get alot of sports cars (whether it's due to demand or allocation), it's kind of unfortunate.

Elisha Debergh

They explained everything to me and even showed me what was up with my truck. Very fast service as well!

Diane Dozois

Excellent dealership. This service department is a five-star with their service writers, mechanics and fellows that do the oil changes. I have never been disappointed with the service I received at this dealership and I bring all my vehicles there. The service writer's and service manager Frank's customer service is over and above. He listens to the customer! I've never been disappointed with the selling staff up front. They all say hello to you with respect and happy to see you. I have no reason to ever move on to a different dealership. Thank you to the staff and dealer principal Scott of Heuvelman's for all you respect. Thank you from a very happy customer Diane Dozois

Stephen

Very professional service Kept to their proposed timelines. Would highly recommend them. If you are looking for a new or used vehicle, check them out!

Clare Wiersma

The service department headed up by Frank Barnier is efficient and courteous. The standout thing is how Frank takes time to assess what your mechanical issue may be and what is best for the customer.

Pati Beemer

honest... polite.... makes you feel like you are special, before, during and after your purchase or lease, i know it's the position of sales people, but this dealership is honest! our sales rep Brian Lowes always goes above and beyond to explain everything and make sure you feel comfortable with the delivery process..

Mary Knoblauch

I had previously gave Heuvelmans a bad review. I am totally changing my review. After a big misunderstanding on both sides Heuvelmans went over and above to make things right. I am very satisfied. Thank you very much Beth and Heuvelmans team.

Dan Desbiens

Thanks to Mike I. in sales! He made the transition into my new vehicle a smooth and painless one. He's experienced and a great communicator - answered all my questions and would highly recommend him and the staff at Heuvelmans!

cassey Turnbull

Awesome service! Bought my car from them in 2016 and it's proven to be a great decision. The service staff are accommodating and wonderful :)

Betty Radlin

Lorie in the service department was very helpful In letting me know what my car needed at this time.

Tonjah Blair

Helpful

Deb Tanguay

made appointment...was taken in right away, but the oil change and the health check on my car was done..was called in about 2.5 hrs that it was done...I didn't have to wait to take care of bill. I appreciated getting a car wash..it was a great experience

Jenny Gibson

If I could leave more stars I totally would. Always amazing service

Colleen Cole

Wonderful customer service!! Lonnie and August were extremely helpful. Wouldn’t go anywhere else.

Pauline Ralston

Service of vehicle on May12th and a usual everything to my satisfaction. Excellent service provided by Lorie Scott. Thanks Rob Ralston

Linda Martin

My visit was great everyone was helpful and best of all no more noise thank you

Jacob Stonefish

I brought my car in and told them what was wrong with it and what part i needed. Did a test drive with a mechanic/manager and asked him to do my brakes and rotors but also tires. They only fixed the 1 part i told them i needed and charged me $100 to do a diagnosis. I didnt expext that charge after i told them all the problems and what i wanted done. 1 star for every issue fixed

Lisa Gooding

I can always count on Sales Rep Brian Lowes to give me a fair deal without the "Salesman" pitches. Every staff member you walk past has a smile and a greeting whether you are dealing with them or not. Nice friendly environment. Glad I came back to the "Chevy" family!

Jodi Bear

Great service on our car that was leaking oil. I contacted Lonnie who sold me the car and he had the repair shop take care of us. We couldn’t be happier! I have bought 2 cars from them and they continue to give us great service!

Justin Weaver

The service was completed in a timely manner and as promised. The staff were friendly and helpful.

Tina Baeyens

Always efficient and courteous. They always take care of the issue the first time. Excellent service and work!

Brent Jeffery

Great communication, vehicle exactly as described, the salesperson Lonnie was very professional and knowledgeable. He even picked me up from the train station. Excellent dealership!

Betty Oldershaw

Great service - quick and efficient- exactly what was quoted. A change to the estimate was quickly resolved. Friendly and helpful. Thank you

mike knowles

First class experience from moment walked through door, to sales personnel Mathew Speed, to test drive, to purchase of vehicle, small issue came up with vehicle handled under used vehicle warranty they have in place, loaner provided, Mathew then delivered repaired vehicle to my home. Mathew knowledgable, personable, with excellent people skills. As an aside note during these pandemic times, there covid protocol safety measures at dealership are reassuring, would not hesitate in highly recommending this dealership, and Mathew for your next vehicle purchase.

Jeffrey Roe

Major bad luck experience with a 2015 GMC Terrain bought at another dealer turned into major satisfying experience dealing here . Top notch customer care and service! Quick turnaround. Highly recommended; Thanks again

Kim King

Was very disappointed. Waited over four months for the part and it took our salesman to hound them to get the part. Service said it was a quick installation. We sat there for two hours waiting and when I finally went up to desk they said it was just finished. No one spoke to us while we were waiting. Not happy

Chris G

I hate shopping for a vehicle. I asked Mike "I" to find me something in my budget and he came through like a guy who knows his stuff. It was perfect, seamless and August got the paperwork done. Was a great experience.

Pete Bondy

Heuvelmans is great they were able to get my truck in right away for service. They were even kind enough to give me a ride to work and pick me up when they were done.

Joe Wallace

Service was done fast and finished when I was told plus car was washed. Excellent service!

Gwen Wilson

Great customer service

Loyer333

Had an appointment to repair garage door opener control on a new Equinox. I showed up on time and they knew I was going to wait for the repair to be completed. I waited a full hour in the waiting room when a service manager came out to tell me the car repair hadn't been started yet and it would take a few hours to complete. Had to take their courtesy shuttle home. My complaint is the manager should have know in a few minutes his people were not going to start the repair for a few hours. Very, very poor customer service.

Matthew Clark

Sale staff aren't very friendly very pushy

J. Reavely

Was happy with the service manager she is excellent. Unhappy with who ever fixed vehicle as they left grease on my carpet on drivers side. Cream colored carpet. Need to be more careful I am hoping I can get it all out.

Collin Girard

Super easy to schedule and they happily dropped me off / picked me up in town instead of waiting several hours to complete.

Dave Elliott

Buying a used truck from Heuvelmans turn out to be a smart move they backed this sale with great service Thanks Matt & Heuvelmans for everything !

David Bilyea

The service technician was prompt and courteous upon arrival. Car had a quick turnaround for service and a suggestion was included for future visit. Always a pleasure to have car serviced here.

Billy Robertson

Awesome service - Friendly and informative - I drove from Scarborough to Chattham and needed an oil change. I have a 2013 encore. Within the first 3 mins i had better customer service than 7 years at Hogan GM dealership in Scarborough Ontario. Heuvelmans is doing it right !!!

Frank Neufeld

Our experience with Heuvelmans was great! Got an oil change done it was really quick and the staff was really friendly! They also washed the vehicle right away which I really appreciated! Definitely going back for all my vehicle needs!

Cait Archer

Came in with a damaged tired, was quoted, replaced and picked up within a day. Extremely impressed with the level of professionalism, dealt with Gavin and Karli both were great. Fair pricing as well.

Christine Fay

Thank you Gavin at Heuvelmans Chev for 'saving' me when I had a dead battery. While waiting for GM Roadside service to come jump my battery, I called Heuvelmans to see if they would be able to determine if I needed a new battery, and replace it if so, as I had to get back to Windsor for my kids and was concerned about getting on the 401. Thankfully, although they were pretty jammed up, they squeezed me in and replaced my battery in a very timely manner. Kudos to the service department, you came through for me and my kids!

Jamie Elgie

Thanks for helping us in our time of need. It was nice that you’s got the truck in so quickly, diagnosed the problem and fixed it correctly!

Shelley Wilson

We r not going to go here anymore. 3 times was not a charm. Terrible encounters with the service desk guy. I think he’s new in the last few months or so. Should not be at desk or on the phone. My husband had an awful time with this guy on the phone and so we booked with another dealer who always accommodates us with a loaner too. Something we didn’t always get with Heuvelmans. Also we brought our Cadillac there for seat module and now the heat doesn’t work. We just had brakes serviced about a month ago and now pedal is soft and won’t return to normal. So never going there again. Once we had good customer service from the lady behind counter but after encountering HIM we are done there.

Nissebo 16

Staff in service are very friendly and helpful and patient. They went out of their way to help my mom program her locks and show her how to reset the digital trip odometer on her steering wheel.

Kelly Doyle

Matthew Speed was a great sales person. I purchased my 4th vehicle from Heuvelmans and I recommend this dealership for anyone in search of a new or used vehicle. Great people to work with. It was easy and they care about their customers

Barbara Swift

The only reason for not giving 5 Stars is that there wasn’t enough seating while waiting for my oil change; but I found 2 seats in the showroom for myself and a friend, who was with me. I drive a Honda CRV and I’ve had 2 new Honda Civics, previous to this vehicle. Honda has Cappuccinos, lattés & a larger waiting area but when I decided to compare prices, in hopes of saving a few dollars, Heuvelmans won, so I gave them a try. Then a few Months later it was time for another oil change and I came back. I asked about the air filter and the nice, red haired man told me they had changed it the previous time and it was still fine. That told me they weren’t just out to grab as much from me as they could. They also checked the tires, fluids and alignment, at no extra charge, which were good still.(except they filled up my window washer fluid!) I’ll be coming back the next time I need service. I’ll also look at and test drive a GM vehicle when I’m ready to look !! ????

Tim Wright

After searching the web for a number of days I had decided on 3 different vehicles. Caddy, Lincoln, and Buick. The Caddy was sold. The Lincoln was OK, but some things in the pics didn't sit well and the dealer never really responded. I then found the Buick at Heuvelmans and I am glad I did. Lonnie Sannes the sales rep responded to my email right away. I advised him that I was interested and was coming from London. Made the drive to Chatham and the car was out front waiting for me. Lonnie met me with the keys and I went for the test drive. From that point on it was smooth sailing. Everyone was very friendly. With some minor negotiation on price I purchased the car. First time dealing with Heuvelmans and if I need another vehicle I know I will be back. Highly recommend the drive to Chatham if they have a car you want.

Laird Brush

Best vehicle buying experience I've ever experienced. My 2020 Silverado High Country is also the finest truck I've owned. Got a stone chip on the driver's side window pillar when the truck was barely 3 months old. Drove me crazy. Brought it in to Heuvelmans body shop and they fixed it up good as new in one day and at a good price. If I could give a higher rating, I would!

wayne wilson

The staff where very polite and knowledgable.Also work was completed as quoted and our Cadillac was left very clean and damage free. Inside and outside. WILL DEFINITELY USE THEM AGAIN.

Rose Marie Mazan

Hello, The service I received yesterday was great. The car was finished within the hour like he said. The gentleman that approached me, I'm sorry I can't remember his name was very nice and approachable. Keep up the great service and the team is great. Thanks

John Meko

Great service! Very competent staff.

Noel Brockman

An issue with the new car but was resolved immediately by an excellent sales associate. Would recommend buying a new car from Heuvelmans to anyone looking for a dealership with integrity.

Jay M.

Gavin came outside and greeted me as soon as I pulled up to the service bay for an oil change and tire rotation, he also arranged a ride for me to and from my office. Upon return to pick up my vehicle he greeted me, explained what they did and sent me on my way. Great place to do business with. Returning customer and will continue to return to Heuvelman's Chev, Chatham.

4ciocchi 71

Brian was a fantastic salesperson! He was very thorough and easy to work with. He made the process of buying a vehicle seamless and enjoyable. Thanks again

Ross McCurdy

Excellent service. Very enjoyable experience from beginning to end.

Michelle Read

Very pleasant to deal with. Quick and efficient!

Gary Broidioi

Lots of choices too look at, and knowledgeable sales staff. Great dealership.

Morietta Parsons

I was treated in a courteous and respectful manner. Even though issues occurred after pick up of my vehicle it was taken back in & repaired quickly I also had a vehicle to drive before and after my rental was up due to a delay in obtaining parts. Would recommend Heuvelmans ????

Vickie Hutton

I was expecting to pay over 1400 dollars and when I went to pay I found out that the price was cheaper thank you so much for the help the car is running good.

Sam Fawal

Service department was amazing. Prompt and very professional. Definitely will be back and recommend anyone to do business with them.

Michelle Cornies

Called in for an emergency situation they took me in right away. Great service informed me of what was required very friendly, efficient and professional. My first visit and I will certainly be back.

Brian Aitken

I recently purchased and picked up my new C8 Corvette at Heuvelmans. Given the current situation with COVID-19, Heuvelmans made the respectable decision of health and safety over profit and shut down for 2 weeks. As they re-opened they followed cautious practices in allowing access. During this time, my rep Mike Ilisevic was in regular contact and provided pictures of the car as it arrived and was PDI'd. I was impressed with the care I received and felt comfortable everything was on track and going smoothly. I ended up taking delivery of the car on May 6th and was treated very well. I felt very safe during the delivery process. I would highly recommend Heuvelmans Chev. Thank you for a great experience Brian.

Dustin Gawne

Mrs. Formosa was awesome from start to finish and to top it off my final bill came in under the quote. Highly recommend

G Quin

Purchased a new Chevy Impala last summer from Lonnie Sannes who was extremely knowable about GM vehicles. I am a retired GM dealer technician, so I know when someone is knowable or not about vehicles. Great 5 star experience at Heuvelmans sales, service, & body shop.

Don Lyons

Had an issue with a broken part on the transmission shifter on a 2017 GMC Canyon. Being in South Windsor, I called the closest dealership parts department and was told the replacement part was $200 but that they would transfer me to the service department to see if it was covered under warranty. The service person informed me that they would charge me about $130 to look at the vehicle to see if it was a warranty part. So even if it was warranty it would cost me $130 for a part number diagnosis. I told this person that their parts department knows the part number and sent me to service for possible warranty. Finally she agreed to look into it and call me back. I never heard from them again. In the meantime, I called Heuvelmans in Chatham. I spoke to a sales person who was on lunch at the time and he said he would call me back after he got back to the shop and talked with service. I got a call back within the hour. He said the replacement part (he found the part number via our phone conversation without any charge to me) was a warranty part and there was one in a city a few hours away and that they had already ordered it for my vehicle and would let me know when it arrived. They called me the next day to schedule a time to fix it. Since then, they replaced that part and another under warranty. This is how it should be.

Stacey “MusicMamma” H

Customer service is fantastic, sales manager as well as sales staff very attentive to my needs and wants. I love my encore! Thank you Heuvelmans!

Rob Countryman

My truck looks new again. The service department was great to deal with and all of my expectations were met. I would highly recommend Heuvelmans for any service.

M Hagerman

Prompt, extremely courteous and they always wash my truck after service. Always excellent.

Nick S

Fantastic overall sales experience. Found an awesome vehicle and was treated great by Mark throughout the process. Thanks!