Reviews of Campbell Toyota (Car Concessionaire)

ont business

Called this dealership for service, was bounced around 5 times and spoken to rudely by each person. I asked for Bob Campbell the service manager to call me back, I was told that he was on lunch, he called me in 5 minutes (short lunch) and did apologize for the rude way his staff attended my call. He insisted to correct me and make me feel like I lied about my bad experience . He said I should call another day for my service, I just spent over $3000 doing repairs and buying accessories for my vehicles. I own 6 Toyota vehicles but after this experience I would take it to another dealership. This is not what I expected from Toyota, this Boy should not be the Car Service Business

Paul Cottrell

Excellent service. Worth the drive to be so well taken care of

Erin June

I didn't think that I was taken seriously about purchasing a new car. My small children were in tow and I seemed to be an inconvenience to the salesperson when I asked to be shown vehicles. When I asked about which car had certain features on it, he pointed across the lot to a vehicle at least 50 feet away; I had to ask to be shown it. I ended up purchasing a brand new car, but not from this dealership or brand.

Ann Bonatellie

Good service but at the front desk the resionist she was a little rude

Robert Wyszomirski

Avoid this place. We went in today just about ready to buy their 2017 Limited Highlander. We spoke with Jonathan and he was a decent salesmen while setting us up for the test drive, but all that ended once we asked if he could do anything for the price. At that point his "friendliness" ended and he wouldn't do a single thing for us. We were looking to take around $200-$300 off, and he would just keep repeating "that's the price". We would have bought the car even if there was no dollar shaving (even though a few hundred is nothing to these dealerships, I took more money off phones while doing phone sales). The whole time it felt like he thought we should be begging him to sell the car to us. Poor way to conduct business and I hope the business takes appropriate measures to make sure future customers don't have to go through this kind of experience.

Randy

Bought a new Rav4 in 2015. Within the first week after owning it my wife noticed the brakes kept making a grinding noise every time she pressed on the brake pedal. I also noticed this same grinding noise whenever I drove it. Called them and took it back in to get it addressed. They said that during the night rust accumulates on the break disk and it gets between the disk and calipers when you apply the brake. So the grinding noise is rust. They said there wouldn't be any real purpose in replacing the brakes as it would just happen again. This does not speak well of Toyota quality. So fast forward to present day and the grinding issue still exists. If I had known I was in for grinding brakes from a brand new vehicle, I wouldn't have made the purchase. Plus the fact that this car rides like a go cart. Every little sewer cover you drive over feels like a 3 foot deep hole in the road. I literally have to drive down the road veering left and right in my lane to avoid these sewers. We previously owned a new 2006 Toyota Sienna van which was a joy to drive and upon trading it in (after 9 years of ownership) on the Rav4, had no issues and never had anything replaced other than the usual tires, air filters, etc. My recommendation would be to steer clear (pun intended) of any Rav4 vehicle. Short wheelbase equals a very poor ride in Toyotas case. Perhaps try Honda. Also for those of you who aren't aware, Campbell Toyota has cancelled their rewards program. When I was at the dealership I was given $28.00 off of my bill with no reason as to why it was being suddenly cancelled. So if you have some time left on this program, get your car in asap, or lose the benefit you may have received.

Lorne D.

Wonderful dealership & felt welcomed the second I walked in! Many thanks to Jonathan, Anne & Lisa for their excellent service!

Mary-ann Teahan

Good service

Isaac

Great time dealing with Rob in Service. Warranty issue with Toyota was a breeze and even completed ahead of expected time frame :)

Carter Toxic

service is horrible and they don't have a problem over charging you. watch out! stay away if you can. much better places to take your car to in chatham.

Ny Lim

Purchase used certified 2011 car maintain by them and it was in perfect condition!! Amazing service given by Anne who went beyond and above expectation!! Was impress by Chad flexibility and comprehension of situation!! Definitely recommend it!!

Has khan

Very nice

John E

So, a shout out to Bobby B for his excellent service yesterday when I was into the parts department. Excellent service. Thanks very much!

Jessy Williams

I purchased a RAV4 from Campbell Toyota and overall had a great experience. I've had a few used cars in my time, acquired through private sales, but this was my first time buying a new car from a dealer. Our sales associate Anne was super accomodating, even offering to stay after hours to accommodate our schedule to give us a test drive. She answered about a million of our questions and gave us plenty of time to test drive the vehicle. Afterwards, she asked if we wanted to discuss our buying options but I felt zero pressure throughout the process. After deciding to move forward with our purchase, we worked with Chad in financing. He offered some of the upsell options you would expect, e.g. extended warranties, etc., but was straightforward and frank about our options. I never had the feeling like I was being pushed in any direction, just given the information I needed to make an informed decision, which I appreciated. What started as a kind of stressful experience turned into a fun one. Everyone was really nice and helpful. We left feeling confident in our purchase and would like to thank the folks at Cambell Toyota for their assistance!

lisa labadie-gagnier

Fast yet efficient, super friendly staff..pleasure to deal with.

J. B. Wagler

Why is it closed on a Tuesday?

Ron Lloyd

Good service

Brodie Ladd

Great place to buy a car

Frank Strasburg

Expensive

Randy Ferrie

Good experience leasing from here.

Greg Johnston

Jonathan (salesman) got me in my new Tacoma and answered any and all questions. The team here went above and beyond to make my experience absolutely fantastic. I recommend this place to anyone that is looking for honesty and a Toyota

Timothy R

One salesman is a grumpy old dink. Has no interest in helping unless you have money hanging out of your pockets I guess.

Matthew Myers

Good prices staff didn't seem to know what was needed to trade our car in initially

Melvin Goddard

A friendly and knowledgeable place for your Toyota service.

Joven

Purchased a Tacoma TRD Pro before even seeing it at their lot in person. They made the whole online buying process as smooth as it can be. Treated me with the utmost hospitality. I extremely recommend buying a vehicle from Campbell Toyota, you will not be disappointed!

JZ V

No deal here

Jane N.

Staff are all friendly. They always make you feel special.they take care in calling before doing any work on the vehicle to let us know what's needed.

Ultra Man

Omg you will feel welcome. I do like Campbell Toyota. Real nice and freadly people ..

Michael Whitehouse

Always receive an honest and straightforward response, even after 15 years.

Rick Lake

Was driving home today when I witnessed a road rage incident where a bald man with glasses and a Campbell Toyota work shirt (driving a dark blue Subaru WRX) cut off a silver corolla, brake checked him and parked in the middle of the road to block him. I witnessed your employee throw something at the Corolla(coins I think) which caused both men to get out of their cars and yell at eachother in the middle of the street. Very disgusted to know someone like this could be potentially working on one of my family members car. I have told all of my friends and I hope others are weary about using this dealership!!

Greg MacDonald

Overall Great Service! However no one is perfect, and a perfect example. In last week and had $700 worth maintenance done, in the following week was mailed out a coupon that should have been used on that work. The coupon's value was $58. So that was annoying and the coupon expires end of the month.

jpk

The personal touch

Barbara Whitfield

Amazing service from start to end. Thank you so much for taking care of my cars needs, fairly!

Chloe B

Anne was a friendly salesperson. They had a vehicle on their lot that matched our wishlist and got to test drive it the day we called. Would recommend

John Donohue

Absolutely the best place to service my Toyota. The Service Department at Campbell's alone is a good reason to give brand loyalty to Toyota. Great staff and more than willing to explain things fully and really help the customer. Very much appreciated. Of my last 4 new car purchases 3 have been Toyota's.

mike hottot

Slow but thorough

Annette Williams

Awesome services

Lisa Franks

had to bring in my car regarding a government recall. They were fast, efficient and friendly - not to mention they did more than required and charged me nothing. Very impressed with the amazing customer service.

s jindal

They dont want new business!!! i emailed for quote on 2021 highlander.received reply from Jeff brewer, just one line.monthly payment for term.thats it. no breakdown,no explanation of any options on lot. answered what i asked though. but its clear thats not how you communicate in reply to new vehicle query. as toyota's sell itself, attitude is at high level it seems. i was ready to pick vehicle asap and a friend ready for lease whom i had referred. but they are not interested in selling new vehicles clearly.

Ryan Egan

Great buying experience. Marcy was very helpful and made the whole process easy. Fair price and great service. I will definitely drive the hour again for my next vehicle.

Jim Wright

A TRUE FIRST CLASS DEALERSHIP. I live in the U.S. and had a problem with my Tacoma truck leaf spring recall. The dealerships in the U.S. were reluctant to fix it. Had an appointment with Eastway Toyota in Windsor but at the last minute they called and were unable to do the job as promised. Happened to be in Wheatley on vacation and called Bob Campbell at Campbell Toyota, explained my problem and he went out of his way to make the repair happen. He took my vin number, made connections happen, and contacted me many times to inform me of his progress on getting the leaf springs. Took the truck in, was greeted by Bob and his friendly crew, and 2 hours later was driving away. It took Bob 48 hours to accomplish what I had been working on with other dealerships, both U.S. and Canadian, for months. You never need to go anywhere else for service but Campbell Toyota. Mr. Bob Campbell and his crew are the best! Jim Wright, Brighton, Michigan

Robert Copeland

Excellent dealership

Andrew St-Pierre

Let me start with this. I am from Windsor and drove to Chatham to deal with this dealership. From the first e-mail they were accommodating. Everyone working has a smile and are friendly. It makes a huge difference when everyone is nice and great to their customers. I dealt with Marcy which made the experience painless and she was great! It was the little things like she had the Rav around front waiting for me to test drive before I even got to the dealership. I didn't wait at all! She was upfront and wasn't pushy. She explained the whole thing very well and I couldn't recommend her enough! The dealership as a whole makes you feel at home. I couldn't have had a better experience and trust me I will tell everyone I know to come here.

Florenta Grant

Love toyota Campbell

Krystal S

I am new to the Chatham-Kent area, I thought the service that I received from Campbell Toyota was amazing overall. All the staff members made me feel welcomed and taken care of. They answered all my question and serviced my Scion with pleasure. They made me feel comfortable with leaving my car there while I went to work and ensured all my questions and concerns were addressed before I left my car and before I left after to pick up my car. They took pride, and care in servicing my vehicle. I will definitely return for more servicing of my car! Thank you Campbell Toyota!

Matthew Clark

Hybrid cars sucks

Rand MacIntosh

Professional friendly customer focused

Maxim Morrell

Thank you guys for a no BS deal and excellent customer service, John and Chad were awesome to work with, cheers guys!!!

Brian Simpson

It is a big there

Ruth Squire

Fast courtesy service

Donna Cheney

Always a great experience at Campbell Toyota. Great staff.

Andrew Van Zelst

Awesome as usual.

John Hillman

Treat you like FAMILY

Gary C (Bear)

Service is second to none.

David Twigg

Excellent service, reluctant to replace parts before ware for pride in product durability.

Adriaan Pieters

great staff, efficient purchasing process

Richard Viknanek

great service and fast.

Kristine Delange

I spent $1500 on tires .. had to go back to get rebalanced and then my pressure in one tire gets low due to cold temperature understandably.. but it’s my fault because it’s a gm vehicle and apparently according to the service advisor ..Toyota ..they don’t program the tires to the vehicle to know which one is low I have to go to my dealer to know that.. !! Wow don’t go to another dealer for your tires apparently. I inflated the one that was low according to the car but that wasn’t correct.. I guess they should of told me to go back to my dealer to do ... what a f*#%% waste of time!!

Maan Anayee

Great customer service from sales rep Jenn. We went to Campbell from Windsor to look for a vehicle for my parents, although we couldn't find a used vehicle that's suitable for my parents but their customer service was outstanding. They would be my first stop next time we're in the market for a vehicle.

Marc Halim

Great dealership, I bought a vehicle from them and find that they continue to provide the same amazing service that they provided while finding my vehicle. I am very happy with the quality of service and the amount of care they provide to their clients.

Jay Coomar

The best and honest . Know what they are doing . I go from Windsor to service my Toyota.Thank you .

Linda

Excellent dealership, cant wait to test drive that pickup.

William Kevin Stirling

Morning appointments free coffee and donuts, afternoon appointments beer and pizza.

Terry Heffernan

Great service department. Very helpful and friendly.

Brian Pelletier

I trust their service department, hands down. Their service is top notch. Never been disappointed and will continue to service my Toyota and non-Toyota vehicles here.

Mark Triembacher

Wayne and Jeff are the best!

AR McMichael

We are very pleased with the service & our purchase. We highly recommend business with this dealership and the employees.

Brittany Wood

I needed a car fast and Campbell Toyota sold me one. I drive the vehicle back to london and I didnt even have it for a day before I had major problems. They couldn't have seen it coming with out driving for a distance which I just happened to do on the first day. What could have been a major headache turned out to be a pleasent experience. They paid for everything and didnt give me any hassle. Everything was very easy and straightforward all in all from the purchase of the vehicle to the handling of the engine issues. They are very easy to communicate with which for me turned out to be via text and multiple phone conversations. So thank you Scott for being so amazing!

Frank Vossen

Excellent sales & service staff.

Jim Guerin

Walked in and welcome right away, warm and friendly and didn't feel pushed to Buy. Picking up new car on Monday ????????

Abdullahi Family

My parents, siblings and I have all bought vehicles at Campbell Toyota and had them serviced there over the past couple of decades and would highly recommend them. I live in London and find it worth it to drive to Chatham because of the quality of their service. I’ve recommended them to friends who have also been happy with their experience.

Ranell Mckenzie

Excellent service. Great advice.

Edwin Schaffner

Friendly knowledgeable staff. Fantastic product.

erika christine

Prejudice to First Nation people. Just look at their team - no diversity.

Brad Goldsmith

Ask and ye shall receive. Very helpful in finding the truck we needed.

brian lynn

Buy cars here

Shawn Wood

Amazing service!! Top notch people for top notch vehicles. Couldn't ask for nicer people to deal with.

Kelso A

My experience at Campbell Toyota was incredible. From start to finish, their service was personable, friendly and honest. I had dealings with Johnathan, Jeff and Chad and each one of them answered any questions I had, which wasn't many because they were so upfront and thorough in regards to everything about my car purchase. The entire process from start to finish was so smooth, zero stress. I am beyond happy with my new Highlander. Thank you!