Here you will see the reviews of real people like you who are using the services of Solution Nissan Chateauguay (Car Concessionaire) in Châteauguay territory (Canada).
Nowadays this firm has a score of 4.5 stars over 5 and that score has been calculated on 127 reviews.
You may have noticed that its rating is basically the best, and it's founded on a very large number of reviews, so we may be quite sure that the assessment is very faithful. If there are many people who bothered to value when they've done well with the service, is that it works.
You know that we do not usually bother to put evaluations when they are correct and we usually do it only if we have had a problem or incidence...
This Car Concessionaire is classified in the category of Nissan dealer.
(Translated) Fast, courteous service and great respect for sanitary rules. (Original) Service rapide, courtois et grand respect des règles sanitaires.
(Translated) Fast and courteous service. (Original) Service rapide et courtois .
Great Service and very informative, and will guide you in the best direction both in service and parts departments.
(Translated) Perfect service, and a very pleasant team. Congratulation! (Original) Service parfait, et équipe très agréable. Félicitations!
I've been there twice so far and nothing to complain about. Professional, helpful, and accommodating.
(Translated) Very good service during my shopping of Rogue, competitive price. (Original) Très bon service lors de mon magasinage du Rogue, prix compétitif.
Amazing people and service! The client service is exceptional, very accommodating and made my purchasing experience hassle-free! Audrey-Ann, my agent, is just sheer fantastic! Thank you, Nissan Chateauguay!
(Translated) Very good service and courteous (Original) Très bon service et courtoit
(Translated) Impeccable service! (Original) Service impeccable!
(Translated) Impeccable service, good value for money, very satisfied with my Nissan Rogue. (Original) Service impeccable, bon rapport qualité prix, très satisfaite de ma Nissan Rogue.
(Translated) I love the staff it's very gentian and kind (Original) J'ai adorer le personnel il son très genti et gentille
(Translated) The more they change personnel, the worse it is for the servide. (Original) Plus ils changent de personnels, pire c'est pour le servide.
(Translated) Great service, knowledgeable staff, and impeccable after-sales service. Congratulations to the whole team (Original) Super service, personnel compétent, et service après vente impeccable. Bravo à toute l’équipe
They were nice and attentive. They speaks english and french. Before to go there you need to make appointment during the pandemic
(Translated) Very good service. Ask Patrick Morin! He knows how to listen to himself! (Original) Tres bon service. Demander Patrick Morin! Il sait écouter s'est client!
(Translated) Courteous and professional service (Original) Service courtois et professionnel
Patrick Morin was a great sales person. He was very informative. Not pushy. I had all my questions answered. Will definitely recommend him to friends in the market for a car. Was a pleasure to shop with.
(Translated) Very nice experience all the staff is nice I had the chance to be served by Lisa she is very dedicated to her customers I recommend this dealer without hesitation Thank you and Congratulations to all the team Barnabas (Original) Très belle expérience tout le personnel est gentil j'ai eue la chance d'être servi par Lisa elle est très dévouée pour ses clients je recommande ce concessionnaire sans hésiter Merci et Bravo a toute l'équipe Barnabé
I was referred to Nissan Chateauguay by my dealer Brossard Nissan because they were overwhelmed with work. I find the Nissan Chateauguay team very professional and every interaction with them has been delightful, so much so that I purchased my 2019 Murano from them. Highly recommend.
(Translated) Super concession! Impeccable service and fast! The sellers know their business! It was my first electric car and the salesmen really advised me! I love my new Leaf! (Original) Super concession! Service impeccable et rapide! Les vendeurs connaissent leur affaire! C'était ma première voiture électrice et les vendeurs m'ont vraiment bien conseillé! J'adore ma nouvelle Leaf!
(Translated) Very courteous service. I recommend this place. (Original) Service très courtois. Je recommande cet endroit.
Dont work here. Ever. Upper management is garbage and liars
(Translated) Patrick Morin # 1 (Original) Patrick Morin #1
(Translated) Good service (Original) Bon service
Patrick Morin great service!
(Translated) excellent service despite that disappointed with the result because my transmission wakes a lot when it forces and my murano 112,000 kilometers is no longer guaranteed ... :( 2013 (Original) excellent service malgé que decu du resultat car ma transmission sille beaucoup lorsqu il force et il n'est plus garantie mon murano 112 000 kilometres ... :( 2013
Sales director tried to sneakily remove something we had agreed upon a day before, and finally re-agreed by telling finance person to "just give it to him im tired of dealing with him" while a was sitting next to him.
A truly exceptional dealership with the best after sales service. I put a lot of miles on our Rogue every year, so I come in for regular servicing often. The experience is always 10/10 with the friendliest staff always going above and beyond. A place you can trust.
(Translated) Impeccable service (Original) Service impeccable
Belle experience
(Translated) WE'RE COMING TO NISSAN SINCE 1986 EITHER IN CHÂTEAUGUAY OR IN MERCIER (AT THE TIME) AND WE ARE VERY SATISFIED (Original) NOUS VENONS CHEZ NISSAN DEPUIS 1986 SOIT A CHÂTEAUGUAY SOIT A MERCIER (A L'EPOQUE) ET NOUS EN SOMME TRÈS SATISFAIT
(Translated) The service given by Audreyann was amazing. I greatly appreciate your help. (Original) Le service donné par Audreyann était incroyable. J'apprécie grandement ton aide.
(Translated) Perfect place for Van Houtte lovers! They master the coffee service but for the rest ... THE SERVICE ENDS THERE! Don't expect your salesperson to advise you, ours didn't know anything about cars, he even bragged about it himself. This should have alerted us, but we liked the vehicle ... Therefore, we wanted to give it a chance. Very good, however, to put pressure on you to sign a sales contract without even having bothered to offer to test the vehicle we had just bought new! Nissan knows how to pass its stock of vehicles in inventory by putting pressure on their customers to get them to sign quickly !! On the day we took possession of our new vehicle, we were surprised to discover that the manufacturer's warranty had been cut off by several months without of course nobody informing us ... The only explanation we were given was is that the vehicle was put into service 4 months before our purchase! Nissan therefore does not sell its new vehicles with a 3-year warranty! Their advertising is therefore false! The icing on the cake: given that we came in the evening to pick up our car (NEW), we only realized once we got home and with the light of day, that the bumper of our new car (new !!!) was damaged! We do not know if this is specific to the Châteauguay dealership or if taking customers for idiots is a national sport at Nissan ... but we are obviously going to sue the garage by legal means to assert our rights. Nobody wants to face such difficulties when buying a new car ... so GO YOUR WAY AND GO BUY YOUR CAR ELSEWHERE. (Original) Endroit parfait pour amateurs de Van Houtte ! Ils maîtrisent le service du café mais pour le reste ... LE SERVICE S'ARRÊTE LÀ ! Ne vous attendez pas à ce que votre vendeur vous conseille, le nôtre n'y connaissait rien aux voitures, il s'en est même vanté lui-même. Cela aurait dû nous alerter mais le véhicule nous plaisait... Par conséquent, on a voulu laisser une chance. Très bon cependant pour mettre la pression afin de vous faire signer un contrat de vente sans même avoir pris la peine de nous proposer d'essayer le véhicule que nous venions acheter neuf ! Nissan sait comment refiler son stock de véhicules en inventaire en mettant la pression à leurs clients pour les faire signer vite !! Le jour de la prise de possession de notre véhicule neuf nous avons eu la surprise de découvrir que la garantie constructeur était rognée de plusieurs mois sans que bien sûr personne ne nous en ait informés... La seule explication qu'on nous a donnée c'est que le véhicule a été mis en service 4 mois avant notre achat ! Nissan ne vend donc pas ses véhicules neufs avec 3 ans de garantie ! Leur publicité est donc mensongère ! Cerise sur le gâteau : étant donné qu'on est venu en soirée pour chercher notre voiture (NEUVE), on ne s'est rendu compte qu'une fois arrivée chez nous et avec la lumière du jour, que le pare-choc de notre nouvelle voiture (neuve!!!) était abîmé ! Nous ignorons si c'est propre à la concession de Châteauguay ou si prendre les clients pour des cons est un sport national chez Nissan... mais nous allons bien évidemment poursuivre le garage par la voie légale pour faire valoir nos droits. Personne n'a envie de rencontrer de telles difficultés lorsqu'il achète une voiture neuve... alors PASSEZ VOTRE CHEMIN ET ALLEZ ACHETER VOTRE AUTO AILLEURS.
(Translated) They pre-evaluated a job that wanted to be more ambitious and expensive than expected. They contacted us to inform us of the situation and respected our choice, at no cost. Excellent service! (Original) Ils ont pré-évalué un travail qui se voulait être plus ambitieux et coûteux que prévu. Ils nous ont contacté pour nous informer de la situation et ont respecté notre choix, sans aucun frais. Excellent service !
(Translated) I received excellent service from a new seller (Keven). I visited several dealerships and I was surprised by his very human approach. The others are just trying to sell you a car so much so that at Nissan in Chateauguay, he advises you to be sure to buy the best car for your needs. Thank you very much and good luck. ! (Original) J'ai reçu un excellent service d'un nouveau vendeur (Keven). J'ai visité plusieurs concessionnaire et j'ai resté surpris par sa façon de faire qui est très humaine. Les autres essait juste de te vendre une voiture tant dit que chez Nissan à Chateauguay, il te conseil pour être sur d'acheter la meilleur voiture pour tes besoins. Merci beaucoup et bonne continuité. !
Great Service on my purchase of the new Nissan Rogue 2015. Sales team was very courteous and helpful. Thank you for your help.
Great personable service for clients
Horrible experience with this dealer. Went to do an oil change with my infiniti g37, figuered it was close to my house so will make this dealership my regular dealer but what a mistake. I asked them to open my licence plate and they couldn't do it after 45 mins and since i was getting late for work i told them ill come back later. Guess what they charged me for the labor to take off the licence plate which was never taken out in the first place. This is probably the first dealership that charges you for work not done. Never going back here. Beware these people lack customer service and any business sense.
(Translated) I loved the service !!! They are fast and kind (Original) Jai adoré le service !!! Ils sont rapide et gentils
(Translated) Good service! (Original) Bon service!
(Translated) Great service with a smile !!! (Original) Super service avec le sourire!!!
(Translated) Excellent service, excellent hospitality, very experienced people (Original) Excellent service, excellent accueil, des gens très expérimentés
(Translated) We are shopping for electric cars. At Nissan, we took good care of us, the seller knew his product. We could try the Leaf SV without having to make an appointment to do so. (Original) On magasine les voitures électriques. Chez Nissan, on s'est bien occupé de nous, le vendeur connaissait son produit. On a pu essayer la Leaf SV sans être obligé de prendre rendez-vous pour ce faire.
good
I had the best experience here.....I highly recommend buying your Nissan here. Ask for Alex Allan, hes by far the best sales guy. No pressure tactics and gives you a great price from the start. ????????????????
(Translated) Exceptional service! Very competent technicians. (Original) Service exceptionnel ! Techniciens très compétents.
(Translated) Great service, thank you Audrey Ann! (Original) Super service, merci Audrey Ann!
(Translated) Very good dealer! (Original) Très bon concessionnaire !
I've bought a Nissan Rogue 2019 SL in February 2019 at Nissan Chateauguay. The car seems to have many issues, which isn't the dealership's fault per say. Mainly transmission issues that has caused me many headaches. It was at the dealer for over 1 month at one point during the last year. Still not fixed and now other issues are being raised. (Roof cracking / Steering wheel issues, etc.). For a vehicle that I've had for only 9 months, I've already been at this dealer 6-7 times. The transmission is still not fixed. Today, I've had a scheduled appointment at 7:30 in the morning and upon arrival was told the technician is unavailable today and that they will re-schedule me in two days, without a call or nothing to inform me of this prior to my meeting. Seems like not all their customers are getting the star service that the reviews seem to show. Edit: The dealer has approached me and has changed the transmission under warranty. They also included a full interior and exterior cleaning of the vehicle which I really appreciate. It shows that they want to help out and provide a good service. After a few days, my transmission is still very jerky. They are looking at other solutions with Nissan Canada. So the problem with the product itself still persists... Edit 2: Finally had a meeting with Nissan Canada at the dealer. Test drove it with the technician and his PC. Technician confirmed this is normal CVT behaviour. I have my doubts but will have to continue looking at this up close. They are building a report based on tests he did with other Rogues. More to come. I still get a big jerk and revs go up right before I stop. I do have to change the star level as Nissan Chateauguay did go above and beyond to help me out with my situation.
Thank you very much Audrey Ann for the wonderful service you gave us. We are very happy :)
(Translated) Well satisfied (Original) Bien satisfait
(Translated) Very bad experience during the signing of the lease and after sale service. I rented a rogue vehicles in 2015 and returned my vehicle at Nissan Barnabas in Châteauguay (now Nissan solution but it's still the same building and the same employees) to sign a new lease of a rogue 2018. My mileage in excess of about 5000km but the seller and the sales manager confirmed to me that I will not charge because I rent again at Nissan. IT'S WRONG !! 14 months later, I received a call from a collection company Level Up calling me $ 581.83 for the excess mileage ... I had to talk to 10 people to get help and over 30 days ago ... A recovery record can affect your credit bureau .. I lived stress and anxiety just thinking about the consequences that this would cause on my credit bureau ... Nissan Barnabas had a concession in Châteauguay sold its shares in Nissan solution .. The two will revive the ball. Nissan Canada does not want to talk to me because my back is in recovery. Short sellers beware ... In addition, the seller let me go without a dealer license plate at the time of delivery ... Never again will I praise a Nissan .. Too bad because I change my car every 3 years. (Original) Très mauvaise expérience pendant la signature du contrat de location et avec le service après vente. J'ai loué un véhicule rogue en 2015 et retourné mon véhicule chez Nissan Barnabé à châteauguay (maintenant Nissan Solution mais ça reste la même bâtisse et les mêmes employés) pour signer une nouvelle location d'un rogue 2018. Mon kilométrage excédait d'environ 5000km mais le vendeur et le directeur commercial m'ont confirmé que je n'aurai pas de frais car je loue à nouveau chez Nissan. C'EST FAUX !! 14 mois plus tard, je reçois un appel d'une compagnie de recouvrement Up level me réclamant 581,83$ pour du kilométrage excédentaire... J'ai dû parler à 10 personnes pour avoir de l'aide et ce sur une période de 30 jours... Un dossier en recouvrement peut affecter votre bureau de crédit.. J'ai vécu du stress et de l'angoisse juste à penser aux conséquences que cela aurait causer sur mon bureau de crédit... Nissan Barnabé qui avait une concession à Châteauguay a vendu ses parts à Nissan solution.. Les deux se relancent la balle. Nissan canada ne veut pas me parler car mon dossier est en recouvrement. Bref méfiez-vous des vendeurs ... De plus, le vendeur m'a laissé partir du concessionnaire sans plaque d'immatriculation au moment de la livraison... Plus jamais je louerai un véhicule Nissan.. Dommage car je change de véhicule à tous les 3 ans.
I’ve leased over a dozen vehicles in my life. This is our first Nissan and one of the very few times I dealt with a real good person: Louis! Professional, transparent and most of all not jaded or pretentious like most car sales people. This guy will treat you well as a customer should be treated...with honesty and respect. Smooth no hassle transaction from start to finish. You ever come to this dealership he’s the guy you want to see...Louis-David Morin.
Great people, great prices. Bought 2 cars
Awesome service personnel. Luc and the crew never disappoints, and I have been a client for over 20 years. The work is done efficiently and foremost, correctly. Happy client (of the Service Department only. Do not ask me about the sales staff and the incompetence and lies I endured on my last purchase 2019 Rogue). Erich September 2, 2021 Ok, So I just (with much trepidation) purchased a new car from this dealership and on the advice of Luc, I dealt with Yanick Jeannard. Well, this could not have gone better. Yanick was aware of my previous encounter and went out of his way to prove to me that customer service still exists at this dealership. The process was painless and I never felt that I could not trust what was being said and offered. I love my new Rogue (Platinum) and was very satisfied with the entire process. And the coffee was good too!! Cheers Yanick and the Solutions Team!
Excellent customer service ! Bought a lot of cars in the past few years and i can honestly say that it was the best experience i've ever had !! Thanks guys !
(Translated) Excellent customer service! Friendly and friendly welcome, dedicated and professional support. (Original) Excellent service à la clientèle! Accueil souriant et aimable, suivi dédié et professionnel.
(Translated) Impeccable service rachid (Original) Service impect???? rachid
I left my Nissan Rogue in the hands of a qualified team for a spring tune up. Thanks for your expertise and service. The coffee was also great.
Excellent service !!
(Translated) I enjoyed doing business with them (Original) Jai aimé faire des affaires avec eux
(Translated) We got a good price but what an ordinary service. Wrong part ordered, meet an hour late ... etc. big turnover of staff. (Original) On a eu un bon prix mais quel service ordinaire. Mauvaise pièce commandé, rendez vous une heure en retard.etc...gros roulement de personnel.
(Translated) Dynamic and warm team .... thank you for the great service (Original) Équipe dynamique et chaleureuse....merci pour le super service
(Translated) Very good service! Comfortable waiting room and really appreciated coffee and wifi. I recommend (Original) Très bon service ! Salle d attente confortable et café et wifi vraiment apprécié . Je recommande
(Translated) I bought a car from Solution Nissan. I was very satisfied with their impeccable service. The employees were very courteous and outgoing and attended to my needs. Thanks to Christian, Yanick and Lilianne. I would not hesitate to recommend this dealer. (Original) J'ai acheté une voiture chez Solution Nissan. J'ai été très satisfaite de leur service impeccable. Les employés ont été très courtois et avenants et ont répondu à mes besoins. Merci à Christian, Yanick et Lilianne. Je n'hésiterais pas à recommander ce concessionnaire.
(Translated) $ 99 to check a light on in the dashboard, a bit pricey. They lowered my tire pressure to 35psi while on the tires it clearly says the working pressure is 80psi. So I have to put the pressure back to 80 psi as before the service. I should charge them 1 hour of my time. Not too satisfied. The service forward is respectful and cordial. (Original) 99$ pour vérifier une lumière allumé dans le tableau de bord, un peu cher. Ils ont abaissé la pression de mes pneus à 35 psi alors que sur les pneus il est clairement inscrit que la pression de service est de 80 psi. Je dois donc remettre la pression à 80 psi comme avant le service. Je devrais leur charger 1 heure de mon temps. Pas trop satisfait. Le service en avant est respectueux et cordial.
(Translated) Super price super services Wow. (Original) Super prix super services Wow .
(Translated) excellent service since 2013 on my Nissan . (Original) excellent service depuis 2013 sur ma Nissan .
My wife and I had a great experience at Nissan Solution. We went to the dealership to test drive the Rogue and with the guidance of our salesman Rashid we ended up getting a great deal when we decided to purchase it. Rashid gave us a very thorough tour of our vehicle and answered all our questions with ease. When my wife and I needed time to think about our deal Rashid was not pushy at all and gave us the time that we needed to make a decision. It helps to take your time and think about things when your excited and at Nissan Solutions they know how be human to their customers. When the car was delivered Rashid took the time to show us everything about our car before we left. Everyone at Nissan from the salesman to the big boss were exceptional and again what an encouraging experience.
(Translated) The prices are much negotiable when you know how to go about it. Worth going for a walk, the service will be good. (Original) Les prix sont beaucoup négociables quand on sait comment s'y prendre. Ça vaut la peine d'aller faire un tour, le service sera bien.
(Translated) Very good service. Fast delivery of my SUV Very satisfied. Thank you to all the team! (Original) Très bon service. Livraison rapide de mon vus Très satisfait. Merci a toutes l équipe!
(Translated) Quick and courteous service (Original) Service rapide courtois et rapide
(Translated) Very bad experience. We buy a new 60-month warranty, but in fact the warranty is only 56 months, because the dealer put the vehicle into service four months before. To avoid. Very bad experience. We bought a new car with a 60 months warranty, but in the fact, it's only a 56 months warranty ... because it was recorded in the Nissan's stock 4 months earlier. Avoid this place. (Original) Très mauvaise expérience. On achète un véhicule neuf garantie 60 mois, mais en réalité la garantie n'est que de 56 mois, car le concessionnaire a mis en service le véhicule 4 mois avant. A éviter. Very bad experience. We bought a brand new car with a 60 months warranty, but in the fact, it's only a 56 months warranty... because it has been recorded in the Nissan's stock 4 months earlier. Avoid this place.
I wanted to take the time to give a 5 star review to Louis-David Morin. This young man had given me the absolute "best" service I have ever received in my life. He was polite, very kind and well mannered. I requested to have 4 test drives with cars on the lot and Louis without hesitation made me feel like a valued customer and prepared all the vehicles with a smile. This young man has exceptional "sales skills", and will become what ever his dreams desire for his career! I was impressed and can not thank him enough! I did buy a car from him and recommend that you go to Nissan Chateauguay and personally ask for Louis he will make you feel right at home.
(Translated) A dealer that remains a dealer ... Not a fan .. but they were nice and made sure to serve us well (Original) Un concessionnaire ça reste un concessionnaire... Pas fan.. mais ils ont été gentil et ont veillé à bien nous servir
(Translated) Pleasant and kind environment. (Original) Environnement agréable et gentil.
(Translated) Excellent service. Rarely have I seen people who care so much about their customers. They don't have the super modern mega-big center, but they are human and understanding. (Original) Excellent Service. J'ai rarement vu des gens qui sont aussi attentionés envers leurs clients. Ils ont pas le méga gros centre ultra moderne, mais ils sont humains et compréhensifs.
(Translated) very disappointed with the service received from this dealer. The work required was an inspection of the vehicle, changing the winter tires to the summer tires and checking and adjusting the handbrake. I left my car at 10:00 am and was finally able to collect it at 4:30 pm so 6:30 am later. By recovering it I realized that the tires had not been changed !!!!!!! I asked to see the manager of the service and his only excuse was to tell me that everyone can make a mistake !!!!!! However, the tires were very visible at the rear of the vehicle and I even specified at the counter that the nuts and the socket to unlock them were with the tires at the rear. such a lack of professionalism cannot be excused and this dealer has just lost a customer. (Original) très déçu du service reçu chez ce concessionnaire. Le travail demandé était une inspection du véhicule, le changement des pneus d'hiver pour les pneus d'été et une vérification et ajustement du frein à main. J'ai laissé ma voiture à 10:00 et j'ai finalement pu le récupérer à 16:30 donc 6:30 plus tard. En le récupérant je me suis rendu compte que les pneus n'avaient pas été changés !!!!!!! Je demande à voir le gérant du service et sa seule excuse a été de me dire que tout le monde peut faire une erreur!!!!!! Pourtant les pneus étaient très visible à l'arrière du véhicule et j'ai même spécifié au comptoir que les écrous et la douille pour les débarrer était avec les pneus à l'arrière. un tel manque de professionalisme n'est pas excusable et ce concessionnaire vient de perdre un client.
Service was top notch
(Translated) Super service Patrick Morin !!! I recommend it. Very professional :) (Original) Super service de Patrick Morin !!! Je vous le recommande. Très professionnel :)
Was met by Patrick Morin and appreciated his approach. More information and less harrassment to sell. Though just looking for a future purchase, Mr. Morin still took time to answer all our questions and inquiries. Merci.
(Translated) Super atmosphere great service thank you (Original) Super ambiance super service merci
Excellent service. Replacement of the brake oil and regular motor oil change done rapidly as recommended by Nissan.
Customer doesn't mean much here. Awful.
(Translated) Where to start..? At the beginning of August, I pay $ 250 to have my entire Sentra inspected. Private extended warranty ends in June 2019 and I want to know the bugs to be fixed. The new technical advisor tells me that I must change the transmission oil (surprised, I confirm to him that it was done 2 weeks before and I even have the invoice). He tells me to change the belt (done in July 2017), and finally tells me that my battery is dead (purchased June 2017 under warranty from canadian tire). I told him that I would go and have the battery changed right away. I go to Canadian tire, he checks my battery with 4 different machines. The battery is perfect! CT charges me $ 48 for the test I pay. 2 hours later, back to the Nissan and I explain being a little disappointed to have lost 2 hours and $ 50 to be told that the battery is A1. The frustrated mechanic rechecks my battery in front of me to prove that his new 10,000-dollar machine is better than the CT 4s. Again, it says my battery is dead. I ask there to test with another machine, it then takes the old machine and it says that my stack is perfect. Knowing what to say, they said he was going to have the machine tested by Nissan Canada, call me back in a week and if that said my battery was good, he was going to credit me $ 48 to apologize for the service discount. A month later (yesterday) I return to see him. He says he didn't have his machine tested, that he had much more pressing issues to deal with. I explained that I would have appreciated a follow-up, and also I said that it's not cool because if he tells 10 customers a week that their battery is dead and that they change it for nothing, it brings BCP cash to the dealer fraudulently. He cuts me off over and over again, gets out of his cubicle and keeps trying to silence me by saying things like "I owe you absolutely nothing but I'm offering you that $ 48 in service fak what do you want?" ".. Burnt to be rebuffed and knowing what a frustrated mechanic can do to your tank when he is not happy, I said to forget myself, credit included, pcq I'm afraid to take a change of 'oil and come out with "new problems". Even after reading the devastating reviews on nissan chateauguay, I wanted to give them a chance. I took it for my cold! Never go to this place. There is definitely better around. Never again! (Original) Par ou commencer..? Début août, je paie 250$ pour faire inspecter mon Sentra au complet. Garantie prolongée privée termine en juin 2019 et je veux connaître les bugs à faire réparer. Le nouveau aviseur technique me dit qu'il faut que je change l'huile à transmission (surpris, je lui confirme wue ca a été fait 2 semaines avant et j'ai meme la facture.). Il me dit de changer la courroie (fait en juillet 2017), et finalement me dit que ma batterie est morte (achetée juin 2017 sous garantie chez canadian tire). Je lui dis que j'irai faire changer la batterie tout de suite. Je vais chez Canadian tire, il check ma batterie avec 4 machines différentes. La batterie est parfaite! CT me charge 48$ pour le test que je paye. 2 heures + tard, retour au Nissan et j'explique etre un peu déçu d'avoir perdu 2h et 50$ pour me faire dire qur la batterie est A1. Le mécano frustré recheck ma batterie devant moi pour prouver que sa nouvelle machine à 10000 piasses est meilleure que les 4 de CT. Encore, ca dit qur ma batterie est morte. J'y demande de tester avec une autre machine, il prend alors l'ancienne machine et ca dit que ma pile est parfaite. Sachant pu quoi dire, ils dit qu'il va faire tester la machine par Nissan Canada, me rappeler dans une semaine pis si ca dit que ma batterie est bonne, il va me créditer 48$ pour s'excuser en rabais service. Un mois plus tard (hier) je retourne le voir. Il dit qu'il a pas fait tester sa machine, qu'il avait des problèmes bein plus urgents à traiter. Jy ai expliqué que j'aurais apprécié un suivi, et aussi j'y dit que cest pas cool car si il dit a 10 clients par semaine que leur batterie est morte et qu'ils la changent pour rien, ca rapporte BCP de cash au concessionnaire frauduleusement. Il me coupe la parole sans cesse, sort de son cubicule et continue à essayer de me faire taire en disant des choses comme "je te dois absolument rien mais je t'offre pareil 48$ en service fak c'est quoi que tu veux?".. Brûlé de me faire rabrouer et sachant ce qu'un mécano frustré peut faire à ton char quand il est pas content, j'y ai dit de m'oublier, crédit inclus, pcq j'ai peur de prendre un changement d'huile et sortir avec des "nouveaux problèmes". Même après avoir lu les commentaire dévastateurs sur nissan chateauguay, j'avais envie de leur laisser une chance. J'en ai pris pour mon rhume! N'allez jamais à cet endroit. Il y a définitivement meilleur aux alentours. Never again!
(Translated) Quick and courteous service. We found the problem with my car quickly. Luc in the after-sales service was very efficient and couldn't be more polite. Very satisfied with my experience! (Original) Service rapide et courtois. On a trouvé le problème de mon auto rapidement. Luc au service après-vente a été très efficace et on peut plus poli. Très satisfait de mon expérience!
Awful service, bad attitude and lack of respect shown when the company makes an error. Purchased a used car from Nissan and the only negotiation made was a request for winter tires which was agreed. We were told the tires would be close to brand new and when given the tires they had clearly been used for at least 2 winters. The main issue is that the car I purchased has 19 inch rims and the winter tires given to us are 20 inch, the response being that you asked for winter tires and I’ve given you some... not that they have to fit on the car, we tried to make this work by requesting the manager provides used metal rims for the tires or provide the correct 19 inch sized tires but got the same response in that we have given you winter tires and they do not need to fit. Completely ridiculous response, but expected from the small minded imbecile that is the manager at this branch. We will continue to spread the word on the type of people you deal with at this dealership, the type of business they practice and will make our complaint to the necessary people above the manager.
(Translated) Very good service, the employees are smiling and helpful. I have never been so well received in another business than this one, I thank Nissan chateauguay and its workers for their excellent work and advice. (Original) Très bon services, les employés son souriants et serviables. Je n'ai jamais été si bien reçus dans un autre commerce que celui-ci, je remercie Nissan chateauguay et ses travailleurs pour leur excellent travail et conseil.
Great service
(Translated) Excellent service by Venessa and her entire team. Very professional in his approach with us. Thank you again for the service, we are very happy with our Titan !! (Original) Excellent service by Venessa et toute son equipe. Tres professionel dans son approche avec nous. Merci encore du service, nous sommes tres heureux de notre Titan!!
(Translated) Customer Service Department Garage recommended. Very honest, which is important for our new vehicle. (Original) Service à la clientèle au département du garage à recommandé. Très honnête, ce qui es important pour nos véhicule neuf.
Great service, family like environment. You can tell the new team in place is taking customer service to heart.
(Translated) Excellent service. Kind staff. Always satisfied. (Original) Excellent service. Personnel gentil. Toujours satisfait.
(Translated) Superb concession. (Original) Superbe concession.
(Translated) Great service! We purchased a used Nissan Rogue S and the service was way above our expectations! Rachid served us with an excellent attitude and excellent professionalism! Vehicle in immaculate condition, very clean and in front of the door when we arrived. The lady who takes care of the financing also served us impeccably and even the employees who were not on our file took the trouble to speak to us and answer our questions in a very friendly manner. I highly recommend it! Thanks to Solution Nissan Châteauguay, we'll see you again. (Original) Super service! Nous avons fait l'acquisition dun Nissan Rogue S d'occasion et le service était bien au dessus de nos attentes! Rachid nous a servi avec une excellente attitude et un excellent professionnalisme! Véhicule dans un état impeccable, très propre et devant la porte a notre arrivé. La dame qui s'occupe du financement aussi nous a servi de façon impeccable et même les employés qui n'étaient sur notre dossier prenaient la peine de nous parler et de répondre a nos questions de façon très amical. Je vous le recommande fortement! Merci a Solution Nissan Châteauguay, on se reverra.
Stay away from this dealer , worst manager ever. Proud owner of 2 Nissan ( pathfinder and rogue ) but skip this dealer for warranty or repairs because of arrogant manager. Workers are fine but this guy doesn't deserve to work there. He should work at marche au puces instead. It has been a couple of years I don't go anymore. Instead go to Lasalle Unless this manager is not there anymore
(Translated) Excellent service, courteous and very prompt. I highly recommend. Thank you (Original) Excellent service , courtois et très rapide. Je recommande fortement. Merci
(Translated) Thanks to Audrey Ann Beaudoin, a service that lived up to my expectations. A quality car! I will come back for sure! Do not hesitate to consult her, she is very professional! (Original) Merci à Audrey Ann Beaudoin, un service à la hauteur de mes attentes. Une voiture de qualité ! Je reviendrai c'est certain ! N'hésitez pas à la consulter, elle est très professionnelle!
(Translated) Excellent service! (Original) Excellent service!
I have noticed a major change in service and the atmosphere of Chateauguay Nissan since the change in ownership. I am now forced to take my business to another Nissan dealer.
Terrible service, I have been trying to have an appointment to fix my car for past two weeks they tell me that they will call me back and they never do. When they did, they were not able to provide me with the appointment at that time and they promised to call me back and two week later I'm still waiting.
Great service
(Translated) I bought a 2009 Mercedes c300 4 matic in May 2016 with the PPP Extended Warranty ($ 5000) Following our beautiful roads I have to repair my vehicle which is covered by the guarantee of PPP (tyrod dsl of the term). By phoning PPP he refers me to Barnabé Nissan because in the contract I signed with them Barnabé requires my repairs to be made at home. When phone to Barnardé, he tells me we do not have Mercedes parts and we do not do the alignment. So why are you selling this famous guarantee and demanding to go make repairs at home?!?!?! My spouse spoke with a 'director' and he told me we were going to fix the vehicle, my spouse said let's be logical, after the repair how are you doing the alignment?!?! If you do not buy a Nissan do not take warranty. Even Mercedes does not accept the PPP guarantee. (Original) J'ai acheté une Mercedes 2009 c300 4 matic au mois mai 2016 avec la garantie prolongée PPP (5000$) Suite à nos belles routes je dois faire réparer mon véhicule qui est couvert par la garantie de PPP (tyrod dsl du terme). En téléphonant à PPP il me réfère à Barnabé Nissan puisque dans le contrat que j'ai signé avec eux Barnabé exige que mes réparations soient faites chez eux. Lorsque que téléphone à Barnardé, il me dise on a pas les pièces de Mercedes et on ne fait pas l'alignement. Donc pourquoi vente t'il cette fameuse garantie et qu'il exige d'aller faire les réparations chez eux?!?!?! Mon conjoint à parlé avec un 'directeur' et il me dit venait on va réparer le véhicule, mon conjoint dit soyons logique, après la réparation comment allez-vous faire l'alignement?!?! Si vous achetez pas une Nissan ne prenez pas la garantie. Même Mercedes n'accepte pas la garantie PPP.
(Translated) 100% satisfied with my service and my new 2017 micra !!! Very nice team who are always listening to our expectations and our needs !! (Original) 100% satisfaite de mon service et de ma nouvelle micra 2017 !!! Très belle équipe qui sont toujours à l'écoute de nos attentes et nos besoins !!
(Translated) I bought a Nissan in Quebec .. I wanted to go make the change of warranty .. in 2 years it is 3 times that I go without a call from the director because it is he who takes care of making the warranty changes. I ended up going to the Nissan Brossard which was done in 5 minutes ..bravo for customer service (Original) J ai acheter une Nissan a Québec ..j ai voulu aller faire le changement de garantie ..en 2 ans sa fait 3 fois que j y vais sans retour d appel du directeur car c est lui qui s occupe de faire les changements de garantie .j ai fini par aller au Nissan Brossard qui l on fait en 5 minute ..bravo pour le service client
(Translated) Make an appointment with a customer to tell them that the car they are coming to see is already sold. very ordinary .... (Original) Donner un rendez-vous à un client pour lui dire que la voiture qu'il vient voir est déjà vendue. très ordinaire....
(Translated) A smiling receptionist with a good working environment, professional and competent people! (Original) Une réceptionniste souriante avec une bonne environnement de travail, des gens professionnels et compétents!
(Translated) At Nissan in Châteauguay, sales representative Claudia Nadeau (whom I strongly recommend), her Patrice sales manager and the sales director Lilianne have given me an unparalleled shopping experience. I loved their approach and their professionalism. I recommend them to all my friends to go to this dealer. They know Nissan products very well. Bravo. (Original) Chez Nissan de Châteauguay, la représentante aux ventes Claudia Nadeau (que je recommande fortement), son directeur des ventes Patrice ainsi que la directrice commerciale Lilianne m'ont fait vivre une expérience d'achat hors pair. J'ai adoré leur approche et leur professionnalisme. Je les recommande à tous mes amis d'aller à ce concessionnaire. Ils connaissent très bien les produits Nissan. Bravo.
Good knowledge and information about their vehicles. They did a show and tell before even starting the test drive, which was not done at other dealers I've visited. If I had to write a con, it would be a minor one. They're not too keen on price negotiation, so you might get a good price upfront, but little room for getting that figure even lower. Nevertheless, the price proposed was fair.
(Translated) Excellent service !!! (Original) Excellent service !!!
(Translated) Very good service and mr Luc fantastic thank you (Original) Du très bon service et mr Luc fantastic merci
(Translated) That much to change. (Original) Ça bien changer.
(Translated) Very good service (Original) Très bon service
(Translated) Fast service! ???? (Original) Service rapide! ????
(Translated) Patrick Morin has sold my altima and I am fully satisfied. Professional and attentive to my needs. Thank you !!! (Original) Patrick Morin ma vendu mon altima et je suis pleinement satisfait. Professionnel et à l'écoute de mes besoins. Merci !!!
(Translated) Thank you for your service :) (Original) merci pour votre service :)
(Translated) Great service and the result is impressive. (Original) Super service et le résultat est impressionnant.
(Translated) I loved doing business with Louis David and Liliane from Solution Nissan! Super courteous, professional and fast service! Thank you !!! (Original) J’ai adoré faire affaire avec Louis David et Liliane de solution Nissan! Service super courtois, professionnel et rapide! Merci à vous !!!
(Translated) Be careful, they make you do things that are not useful to do, just because you do not know the cars and you end up with a beautiful invoice (almost 700 $$$$) !! When your car has no problem and it is only 3 years old. And that the only thing that is on guaranteed, which I ask to verify, they say they have done and I am not noticing any difference. ... I wonder even if the things for which I was charged, have really been done .... finished for me to put my money in this garage, and as soon as I can, I change car and dealership! Thank you good night! (Original) Faites attention, ils vous font faire des choses qui ne sont pas utile à faire faire, juste parce que vous ne connaissez pas les voitures et tu te retrouve avec une belle facture (près de 700 $$$$ ) !! Quand ta voiture n'a pas de problème et qu'elle a seulement 3 ans. Et que la seul chose qui est sur garanti, que j'ai demander de vérifier, ils disent l'avoir fais et je n'est remarquer aucune différence. ...Je me pose la question même à savoir si les choses pour lesquelles j'ai été charger, ont vraiment été fait.... fini pour moi de mettre mon argent dans ce garage, et aussitôt que je peux, je change de voiture et de concessionnaire ! Merci Bonsoir!
(Translated) I really appreciated their professionalism, courtesy. (Original) J'ai beaucoup apprécié leur professionnalisme, courtoisie.
(Translated) Keven is very professional (Original) Keven est très professionnel
I've been calling this dealer to make a service appointment for a week . No answer and no calling back I wish Toyota or Honda will take over all Nissan customers because this doesn't make sense.
(Translated) I have never been to this dealer but a dealer who posts his new vehicle inventory on his website, for me it's worth something. (Original) Je n'ai jamais été chez ce concessionnaire mais un concessionnaire qui affiche son inventaire de véhicule neuf sur son site web, pour moi ça vaut quelque chose.
I recently leased a Qashqai at Nissan Solutions Chateauguay and i just wanted to give a big thank you to my sales rep Rachid who was extremely pleasant to deal with. He was courteous and helpful through the whole process. Thank you once again Rachid. from Fineo and Anna-Rita
(Translated) Excellent courteous service (Original) Service excellent courtois
(Translated) Hello, I have rented my new vehicle at Solution Nissan Châteauguay. Very good service my vehicle was delivered to me, In two days as promised.very well received, my seller.explained me well.all details (Original) Bonjour j'ai louer mon nouveau véhicule chez Solution Nissan Châteauguay . Très bon service mon véhicule m'a été livré, En deux jours tel que promis.tres bien reçu,mon vendeur.ma bien explique.tous les détails
(Translated) Great shopping experience thanks to Audrey Ann Beaudoin! Thank you for your many tips !! (Original) Super expérience d'achat grâce a Audrey Ann Beaudoin! Merci pour tes nombreux conseils!!
(Translated) As always, prompt, courteous and professional service. Thank you ! (Original) Comme toujours, un service rapide, courtois et professionel. Merci !
(Translated) I am a new owner of a small Nissan Kicks and I am completely satisfied with the purchase process offered to me by François my seller. I did not feel any sales pressure which would have greatly influenced my decision to continue with this dealer. Thanks to all the team for the complete and fast service (delivered in one day) Jessica (Original) Je suis nouvellement propriétaire d'un petit Nissan Kicks et je suis entièrement satisfaite du processus d'achat que m'a offert François mon vendeur. Je n'ai sentie aucune pression de vente ce qui aurait grandement influencé ma décision de poursuivre avec ce concessionnaire. Merci à toute l'équipe pour le service complet et rapide ( livré en une journée ) Jessica
(Translated) Excellent service, well suited to our needs. Thank you to the whole team for your great professionalism. (Original) Un excellent service, bien adapté à nos besoins. Merci à toute l’équipe pour votre grand professionnalisme.
(Translated) Excellent service from the attendant, Luc Hamel. Good reception and respect for booking times. Keep up the good service at competitive prices. (Original) Excellent service de la part du préposé, Luc Hamel. Bon accueil et respect des heures de réservation. Continuez le bon service à des prix compétitifs.
(Translated) Happy to see that the real customer service still exists, a special thank you to the sales manager who took the time to explain it to me. (Original) Heureuse de voir que le vrai service aux clients existe encore, un merci particulier au directeur commercial qui a pris le temps de bien m'expliquer.
(Translated) Patrick Morin ???????????????? (Original) Patrick Morin ????????????????
(Translated) Patrick morin ???? (Original) Patrick morin ????
Excellent and courteous service from all the staff. Sales manager was totally transparent. It took 15 minutes to get a price and a trade in value. In less than 24hrs, I was driving home in my new car. Great!!
Friendly staff at parts counter.
(Translated) Unparalleled, professional and warm staff :) (Original) Personnel hors pair, professionnel et chaleureux :)
(Translated) I like the service thank you (Original) J'ai aimer le service merci
(Translated) Good service friendly people answer all our questions (Original) Bon service gens aimables répondre à toutes nos quedtion
Not to the level I expected
(Translated) Go see Rachid. Motivated and honest seller who will work for you. Thanks again for the transaction. (Original) Allez voir Rachid. Vendeur motivé et honnête et qui va travailler pour vous. Merci encore pour la transaction .
Good service
(Translated) Good thanks (Original) Bien merci
(Translated) Speed of the service requested extraordinary. Jovial atmosphere in the parts department as well as the service department. I felt at home with my family members. (Original) Rapidité du service demandé extraordinaire. Ambiance joviale au département des pièces ainsi que celui du service . Je me suis senti comme chez moi avec les membres de ma famille .
(Translated) I bought my vehicle and I loved the service for the purchase, it's impeccable. This is by far my best car buying experience to date. I strongly advise you to do business with Rachid. He is really super attentive to needs, outgoing and he answers all questions with exemplary patience. I recommend this place to buy your next vehicle !!! We talk about it when it's negative, but I think it's worth highlighting when it's positive! Thanks to the whole team. (Original) J'ai acheté mon véhicule et j'ai adoré le service pour l'achat, c'est impeccable. C'est de loin ma plus belle expérience d'achat de voiture à ce jour. Je vous conseille fortement de faire affaire avec Rachid. Il est vraiment super attentif aux besoins, avenant et il répond à toutes les questions avec une patience exemplaire. Je recommande cet endroit pour acheter votre prochain véhicule !!! Nous en parlons quand c'est négatif, mais je crois que ça mérite d'être souligné quand c'est positif ! Merci à toute l'équipe.
(Translated) Outstanding staff. Listening to your needs (Original) Personnel hors pair. A lecoute de vos besoins
Keven was very professional in helping me find my new vehicle. I recommend going see Keven if anyone is looking into Nissan!
(Translated) I had an excellent service from Patrick Morin. Always very attentive and available whenever I need advice. His professionalism is second to none. I highly recommend it. (Original) J'ai eu un excellent service de Patrick Morin. Toujours très attentif et disponible à chaque fois que j'ai besoin d'un conseil. Son profesionnalisme est hors-pair. Je vous le recommande fortement.
I really appreciate the service that I receive from Nissan Chateaugauy
(Translated) Patrick Morin, the best! (Original) Patrick Morin, le meilleur!
(Translated) I've been doing business with this business for almost four years now. Luc at the service is always very courteous and very professional. My vehicle is always well maintained with them and I always manage to get an appointment very quickly. I highly recommend this business. (Original) Ça fait déjà presque quatre ans que je fais affaire avec ce commerce. Luc au service est toujours très courtois et très professionnel. Mon véhicule est toujours bien entretenu avec eux et je réussi toujours à avoir un rendez-vous très rapidement. Je recommande fortement ce commerce.
I’ve been there recently to look around for a new car. I was served by Patrick Morin whom was very kind and took time to show me many vehicles even though I wasn’t planning to purchase right away. I recommend him very well.
One of the best dealership experiences in terms of the service.You can tell that the employees care about their work and want the customer to be satisfied. All the requested work was done correctly and within a reasonable time. Prices are also very competitive. Highly recommend. 5 Stars
(Translated) Receptionist very smiling, attentive and polite???? In addition, Alexandre Lavoie, by his politeness and his socialism was a very good seller! I support you my two friends xx (Original) Réceptionniste très souriante, attentionnée et polie???? De plus, Alexandre Lavoie, par sa politesse et son socialisme était un très bon vendeur! Je vous soutiens mes deux amis xx
(Translated) Special thanks to William !! A great team !! Long live the kick. I LOVE IT!!! (Original) Merci spécialement à William !! Une belle équipe!! Vive la kick. JE L ADORE!!!
(Translated) Excellent service. Thank you for your skill (Original) Excellent service. Merci de votre compétence
What a wonderful experience for a first time extremely anxious, undecisive buyer????. As per the last 4 months the managememt has changed and had the chance to fall with the kindest, most patient and most professional salesman with a great aura. Yessine took the time to show me the vehicles and accomodate me with the patience of a saint as well as his director Yannick, and Nancy from financing. Yannick and Nancy equally helped me to find solutions and taught me that sometimes it's best take your time and chose wisely. Honestly, this is a great team and would recommend them to anyone. I wish these new owners great succes!
(Translated) Good Service, Fast and Courteous ... Thank you (Original) Bon Service, Rapide et Courtois... Merci
False representation on their website. They mentionned that one used vehicle was owned by a "particulier" (individual), but I cross checked with SAAQ and I found out that it was previously owned by Discount car rental. This information was going to be hidden from me if I had not paid $12.50 at SAAQ for proof.
(Translated) I purchased my new 2020 Nissan Leaf sv on October 2 with an exceptional seller, Patrick Doyon. Today was my first visit for the installation of my winter tires. The technical services are more professional compared to Nissan in Brossard. I say THANK YOU and continue your very good work! You are the pros! ;) (Original) J'ai fait l'achat de ma nouvelle Nissan Leaf sv 2020, le 2 octobre avec un vendeur exceptionnel, Patrick Doyon. Aujourd'hui, ce fut ma première visite pour l'installation de mes pneus d'hiver. Le service technique sont des plus professionnelles comparativement à Nissan de Brossard. Je vous dit MERCI et continuer votre très bon travail! Vous êtes des pros en la matière! ;)
(Translated) We are always well received and with a smile. (Original) Nous sommes toujours bien reçu et avec le sourire.
(Translated) Very nice place where professionalism and good humor come together. The showroom presents new vehicles arranged in an eye-catching and tasteful manner. A must see ! (Original) Très bel endroit où se côtoient professionnalisme et bonne humeur. La salle de montre présente des véhicules neufs disposés de manière accrocheuse et de bon goût. À voir absolument !
(Translated) I am very satisfied with my nissan Kicks, I highly recommend Nissan Chateaugay solution, great and professional team, I just left for a visit and I walked out with a purchase of a superb 2020 Nissan Kicks. Very satisfied a thousand thanks. (Original) Je suis très satisfaite de mon nissan Kicks, je recommande fortement solution Nissan Chateaugay, équipe formidable et professionnelle, je suis parti juste pour une visite et j ai sortie avec un achat d une superbe Nissan Kicks 2020. Très satisfaite mille merci.
never buy a vehicle here. You're better off at any other Nissan, they mistreat their staff, have no organizational skills whatsoever, and management doesn't deserve to run a dealership. Certainly the GM. Save yourself the time and money of a visit and go elsewhere.
(Translated) Very good service from Patrick Morin! I highly recommend this seller. :) (Original) Très bon service de Patrick Morin ! Je vous recommande fortement ce vendeur. :)
They used to provide great service before the two changes of ownerships, going downhill quickly since then
Experienced sales representatives. Fast and adequate services
Made the mistake to buy and install a remote engine starter. One key had a button not working, they schedule the appointment to change it 3 times, and at each time the called early in the morning (the day of appointment) to cancel. Until today nothing. Never ever again.
(Translated) Every time I have been to service at Solution Nissan I have always been well received and served. The service is impeccable. Thank you to all of you. (Original) À chaque fois que je suis allé au service chez Solution Nissan j'ai toujours été bien reçu et servi. Le service est impeccable. Merci à vous tous.
Best service ever I recommend this dealer