Reviews of Fair Isle Ford - Lincoln (Car Concessionaire)

Mike wynne

Awesome job .... on time and under budget !! John and the rest of the service staff are top notch ....

Satinder Singh

Went there today for oil change. Great Service & Very helpful staff. Price is reasonable too. They gave me proper report card for my vehicle too and explain everything briefly. Nobody tries to upsell like other independent places in order to rip customer off.Was in & out in less than 40 minutes. Would definetly go again.

Luke Docksteader

Great service, great people!

Tyler K

Felt like the wait was a little too long to get winters put on but must have been busy in the back. Ran into another problem with a missing piece in my car but thankfully they were able to help re locate the piece with the help from the staff.

Glenn Trueman

I have been a customer of Fair Isle Ford since moving to Charlottetown in 2005. I can honestly say that the staff do provide service that is second to none when it comes to both sales and service. They truly have the best interests of the client at heart. I would highly recommend them to anyone seeking a great experience with their new or used vehicle needs.

Danny Lane

Disappointed, still waiting for a warranty/recall part. Driving a vehicle that my have air bag issues isn't very comforting. The communication between the dealership and it's customers could be improved. I would be nice to get an update on my recall periodically.

Shwetank Swaroop

I would not use their service dept.,had a turbo problem got it checked and these guys said its left side assembly,i waited few months before getting it fixed and got another opinion form a different garage which said left is actually working fine its the right one which is giving me issues. I did a mistake trusting these guys,They replaced the turbo and walla the problem is still here and now they are refusing to make up for their miss diagnosis.Stay away folks!! Also i have so many friends who have had bad experience with these guys i just learned that after the fact.Not sure how even they have such a high rating.

Guy Cousineau

Use their service bays for my Econoline camper van. One of only a few places in Charlottetown with a heavy truck lift. So I get Ford parts along with friendly and knowledgeable service staff. Free wireless in the showroom waiting room is also a bonus. My only regret is forgetting to call me to say "your car is ready"

Todd MacKay

Always treated well. Excellent service from all departments.

Norman Botts

Very clean lot, vehicles are well displayed.

Chris Wilkinson

Friendly and helpful sales team (???? Tyler!) always eager to get me into the right vehicle. Service side has been prompt and appointment reminders via text message are great.

David Gibler

Great service, knowledgeable factory trained mechanics.

Patrick O'Hanley

Good service. Nice staff.

Cad Boy

Bad and worst experience they charge too much money plus no customer satisfaction They dont understand my problem The receptionist guy old men is rude Why they hired that kind of people I spend 807$ bill After 8 days i got my car back ford fusion Trust me one day they ll on road I hate their service bcuz they dont understand a customer how much important They are thinking they are monoply Dont go them very bad experience Dinesh

Harley Richardson

Great service! Great people! Always helpful and accommodating!

Xing Zhao

Friendly people, good service.

Cornelia Pineau

So far so good

Chris Never Grow Old

Bought my 2017 Focus RS here. Nice people, very fair to me. Got a great trade in and love my car.

Joe Hoeller

While traveling from the US, a Ford dealer in Portland ME diagnosed a leaking shock in my Lincoln MKX and told that I could travel to Canada before having it replaced. Called a dealer in St John NB who said one of the parts needed was not available on Canada and would take 5 days before it could be delivered. I called Fair Isle parts and talked to Mike (the senior Mike) who told me the same thing but was creative in his thinking. After discussion with a mechanic, Mike indicated that most likely the old part could be used. He ordered the other parts for delivery the next day. Hannah in scheduling was very pleasant and professional, and worked me in for an 1:00 appointment. The work was done in an hour - the old part was not damaged. I wish this OUTSTANDING dealer was my dealer in Georgia. Thanks to all for a great experience.

Frank H

Small dealership from what I am used to in Toronto and Edmonton but nice.

Ida Maund

Had spent a lot of time researching for a new vehicle. Had 2 cars in the running and visited with Jason Doucette a couple of times over 6mos. We had previously owned a Ford escape 2007 and then a Ford fusion. We loved both vehicles. We purchased a beautiful 2017 Ford escape with everything we wanted. Thanks for the excellent Jason and all the team at fair isle ford.

MuhammedMuihdy Babilli

No thanks for the duty of Sir, you are a company of confidence and do you allow me to take some pictures of your origin from the inside if you allow me to publish them and know the Arab community youAnd I was happy today to visit your gallery and learn about the beautiful portable car CSV Lincoln 2020 wonderful with the help of Professor Ryan Thank you very much and all the staff and Mr. President of the exhibition❤❤

MuhammedMuihdy Babilli

No thanks for the duty of Sir, you are a company of confidence and do you allow me to take some pictures of your origin from the inside if you allow me to publish them and know the Arab community youAnd I was happy today to visit your gallery and learn about the beautiful portable car CSV Lincoln 2020 wonderful with the help of Professor Ryan Thank you very much and all the staff and Mr. President of the exhibition❤❤

Eveline Homburg

Great Service!!

Barbara Prowse

My experience with the Service Department personnel from John Kamphuis down has always been top notch. This latest visit, Ryan MacKinnon could not have been more accommodating. He went out of his way to keep me informed as to what the tech was doing and how long he would be. Delivered on time. Great job Ryan

69 rapper 69 hiphop

Bad experience with them They just want money No customer service and no customer satisfaction Worst ford Dont go please guys !!!

R dc

Pathetic service.

Baruch Pletner

Great friendly service.

Joey Margolese

Purchased my 2021 Bronco Sport Badlands from Ryan and couldn't be happier. The people that work there are amazing and extremely helpful. They really go above and beyond for their customers.

Tom DeBlois

John Kamphuis and his team always warmly greet me and service my needs with nothing but the best in courtesy and efficiency! They make it pleasure to do business. Tom DeBlois

Frank S Charlottetown

Awesome place Awesome people!!! Nothing more needed to say ????????????????????????????????????????

Shelly Thams

Very nice hospitality

Geordon Read

I really enjoy the client and customer service focus every time I need something done at Ford, from the front end staff to parts and shuttle. Thanks for this.

Steve Buell

Convenient location, great staff and service. Nice facilities and a good selection of vehicles. Just came in for an MVI, was very pleased with my experience.

airstream

(Translated) Friendly attitude (Original) 态度友善 专业

Erika Burke

Jason was great to deal with and answered all our questions, while we had to pick out a new vehicle since ours was written off in a car accident! Job well done!

Daniel Rashed Real Estate

Always a pleasure dealing with FIF. Very accommodating and all round problem solvers!

Michael MacISAAC

Great, friendly staff. Honest work at a fair price.

Wendy MacIntyre

Great service as always. Bring my Honda in for service and it is always on time and done right. Marilyn P and Rinse at the service counter, and Kelly at reception were great to deal with too.

Paul Ford

Really appreciate the service I receive here, from sales all the way through to parts and service. Thanks

Geordon Read

I really enjoy the client and customer service focus every time I need something done at Ford, from the front end staff to parts and shuttle. Thanks for this.

lefty lefty

good service charlie the diesel man from Dave Farish S ummerside

James Douglas

Do not bother making an appointment, it won't matter, the service team will take walk-ins and guarantee their vehicles back before yours simply because they were in line first.

Michael Poczynek

Great people to deal with - super product. Excellent service.

REDinc productions

Free Wi-Fi

Anthony Giacomelli

Went in yesterday for a oil change, Very professional from start to finish. Nothing but good things to say

William White

Dandy group of people, very helpful and pleasant to deal with.

Ian Chiasson

Great service

Monty Gautreau

Great service, excellent staff! I love my ford!

Joel MacDonald

Service was professional. Updates were frequent. Courtesy shuttle was always quick to drop off and pick up. They did what they said they were going to do. The only thing that disappointed me was that I had my heating system fixed and was basically told that all it was was an update/reset of the computer software. So I was a little surprised to see that that cost $121 when the way it was made to sound seemed like it was going to be much cheaper than that.

Andrew Brady

Amazing customer service and muffins

kayton zarhloul

Great service department!

Kenny King

Squeezed me in for an oil change. The gentlemen in service was very attentive and made me feel like a priority. They did some other maintenance on the SUV and still got me out of there in around an hour. I love my Ford and love this dealership!

Jeff Pauley

Easy oil Change, no Drama or upselling. In and out easy peasey

Meghan Hennessey

Great service, knowledgeable and friendly staff

Dorothy Ellsworth

Good experince, I was treated with kindness and respect. Ryan was friendly and helpful to find the vehicle that I wanted.Love my new Ford Escape.

Debbie Dodds

Was in for a motor vehicle inspection. The car was ready in about an hour. Great service yet again! Thank you

Kevin Jenkins

Good service!

Evan Simpson

I'm happy with the work that was done to my truck, and with the friendly staff

Cory “HOLLYWOOD” Drake

Great staff.......extremely helpful and friendly employees....from financing to salesman to the front desk! I highly recommend this dealership for a vehicle!! They make you feel comfortable and part of the family!????

Xinghai Lu

(Translated) The original car was a four-year lease contract under a Japanese brand. After completing two years, I feel that I am not particularly fond of it. I am going to change the lease. I have done a lot of homework. Finally chose Ford. 1. The price of the TRADE IN is the most reasonable 2. The company is more humane 3. Can achieve a win-win situation My sales are Chinese sales consultants, and the communication is smooth. Evaluation of five stars (Original) 原来的车是在 某日本品牌下做的四年 lease合约。完成了 两年，觉得不是特别喜欢，准备换转lease.做了很多功课。最后还是选择了 福特。 1. 给的TRADE IN 的价格最合理 2. 公司比较人性化 3. 能够做到双赢 我的销售是中文销售顾问，沟通顺畅。 评价五星

Gordon Harper

The staff at the service desk are always pleasant, positive and professional.

Mike Egan

I would like to thank you guys for helping me when my truck broke down, great service

Robert Crawford

My visits to Fair Isle Ford have always been positive. The staff are friendly professional and willing to listen to the "customer's side of the story. For my most recent service work special thanks goes out to John K, Marilyn, Nathan (Service Dept.) and Jason D ( sales).

Carl Mathis

As always, the service was done quickly and smoothly. This kind of service did my Fords has been going on for 37 years, now.

Austin Clement

Love the new truck. Outstanding service again....our 9th vehicle from Fair Isle. We don't shop anywhere else. Oh....and Zoee loved the cupcakes. THANKS JERRY!

eleanor macdonald

The experience was positive from start to finish. I first met Jason Doucette early on when I was researching different SUVs, with no intention to buy or lease anything till the summer. Jason was / is very easy to talk to and never once did I feel pressured.

Amanda Cudmore

They did a fantastic job of inspecting the truck, found something that is wrong and they are going to fix it when we can get the truck back to them.

Donald Gaudet

Fair isle Ford has capable friendly staff so I rate them nearly 5/5. Ford Focus quality has not improved enough for me to stay as a Fair Isle Ford customer. I have 100,000 km on a 2005 Focus and although I have done everything possible to maintain it properly, ie. regular service and maintainance at Fair Isle Ford and annual rust prevention at Shine Depot, The power steering is leaking; the air conditioning has been leaking for several years; the rocker panel has a rust hole in it. All of these are expenisve repairs, probably 3 to 5 thousand dollars, and how much is the car worth? I thought Ford quality was improving but they are just not catching up with their competition Maybe the Ford Motor Company gets a 2/5 rating. Thus, I will probably be saying goodbye to them and Fair Isle Ford during the next year. You probably will not post this and I am sorry to write it but I am just giving my opinion. Good luck!

,BLAIR GARNHUM

Great friendly staff to help you .

Kenneth MacKenzie

Performed as normal

Leona Lafferty

Staff were very accommodating. They worked me in that afternoon without an appointment. I was driven home to wait for a call once my car was serviced.

Myron MacKay

Positive

Keith Peardon

I have the most respect for this staff at Montague Ford. The professionalism of all is outstanding! It is a pleasure to deal with Fair Isle Ford in Montague.

Lucas Robinson

Great black Friday deals!

David Cooper

great salesman-great service -100%

Tom Elliott

Fair isle ford good service staff very friendly Fixed my truck in one day Marilyn my service adviser she was just excellent with me very friendly full of smiles And she knows her job very well Well done FAIR ISLE FORD

Justine Taylor

Not all experiences are bad. However it's clear to see customer service is a thing of the past. We bought tires in the winter of 2021, paid for the ones we wanted and made the apt. to get them on. However the tires we wanted, paid for "disappeared" and we where corralled into buying their in house studded tires, which we where not happy about but winter was here and we needed tires. 2022 we have those winter tires we didn't want put on and not long after the stud went through and left a slow leak. Ford was closed so we took it to Canadian tire where they said " this stud was put to close to the outside wall of the tire and shouldn't have been. We aren't fixing it, you'll need a new tire" When I informed Ford of this issue, annoyed I had to buy these tires, now one was flawed and now having to purchase another tire, I'm not happy. Did I receive good customer service, nope, defend defend defend defend to the point I said " ok let's just stop talking as it's clear your not hearing me nor are you going to fix the issue created here at Ford on tires we didn't want but was forced to purchase" It's basically saying " oh well fu, we've got your money" We've taken service way from Ford and will keep doing each time they let us down. Now we skate around in our truck because their in house studded tires suck, I'm nervous to go on snowy roads and we won't drive our loved ones because the tires just AREN'T SAFE There's a lot to be said for defend defend defend and its not positive. I feel so taken advantage of And hope others read this before laying all your trust in Ford

Justin Muttart

I had a very positive experience dealing with Ryan Williams at Fair Isle Ford.

Cheryl Frizzell

I bought a car in July (thanks Tyler) and have been in for a few service appointments (oil change and winter tires) and service is always friendly and prompt. It was great to stop in a few days ago and see the beautiful Christmas tree decorations. Thanks for supporting PEI Potatoes!

Valerie Goodfellow

We went in with a problem with the diesel exhaust fluid that would literally shut the engine down to travelling 80 kmh, then 50 kmh, then just idle....Fair Isle Ford pushed the reset button, made us wait for over an hour with two dogs and nowhere to go. As soon as we drove off the lot, the exact same message came up. We took the vehicle to Summerside Ford, where they literally worked on it for two hours, until they finally figured out the problem, no charge. Then they FIXED it. I called Fair Isle Ford for a refund and I got the runaround, but not the refund. Anyways, winner takes all - Summerside Ford made $1,200.00, Charlottetown Ford made $100 dishonestly. If that's how you have to make your money, shame on you.

Jason

I hope there's 0 star. They will give different people different prices. If you take the taxi, they will add the fee into your bill as labour fees, and you won't even notice it.

Jason

I hope there's 0 star. They will give different people different prices. If you take the taxi, they will add the fee into your bill as labour fees, and you won't even notice it.

Wilma Hanscome

Had to get a new starter installed on our 2009 F-150 Lariat. The service folks deemed it a breakdown because we had the truck towed to the dealership. They treated it as urgent. Great job! Truck working and starting perfectly! Thank you!!

Carolyn MacPhee

Service second to none! Thanks for the amazing customer service !

Abdullah Dalbah

Went over there to get the alignment done on my taurus sho, the next morning the steering wheel was really stiff, i was like maybe its just the way it is. It got worse so i called them and they said they will take a look at it and never mentioned anything about charging me for looking at it. i went back to them and they took the car looked at it said oh its your steering shaft joints and not only that they charged me for it. Charged me to figure out something they broke. Complete rip off- never bringing my car back.

Howard Ellis

Excellent service, kept informed on work progress and all work completed as agreed.

richard hassard

Service is always excellent. Service desk personnel are always very helpful.

Kathy Wedge

I have been a client of Fair Isle Ford Sales for apx. 3 yrs. Although I did not purchase my vehicle through this company, they have been very kind in every aspect. I highly recommend this company for its service!

Tom Conway

Great Customer Service, I was treated very well

Durand Judge

They got my truck in and out, under an HR for inspection as I was informed it would. Coffee and muffins are a nice touch,could use a stronger coffee other than breakfast blend, but good all the same.

Grant Rushton

Love the friendly small town service. Always a pleasure to come in for service.

Bonny Stewart

Was very helpful and friendly Very happy with car

Charles Seaman

Completely Satisfied

Mike Chapman

Barbara Stuart and Marilyn Perry make service a painless experience. The two Shuttle drivers were also very pleasant. Great experience all around

Velvet Ryan

Friendly staff

Lana Turner

Marilyn is great, Always takes excellent care of me and my vehicle.

Bobby Kenny

Leith was great

Kevin Cooper

My last visit was a very positive one. The staff could not do enough for me and were pleasant to deal with. Not all of my problems were resolved but we are working towards getting them finalized.

John Benedik

Great work and customer service. Staff are very knowledgeable and friendly.

Andrew pitman

Easy to talk to...bought a new truck..

Bhullar Bhullar

Bad experience My csn brother got bad experince He spent 807$ And he is asking car safety They just want money No customer satisfaction Worst experience

Ghost Raven

Excellent work and excellent service . Jeremy in the Service Dept. scheduled me in for service and the guys did an excellent job and got me back on the road in good time. A big thx Guys and Gals . Fast Friendly Service . Greatly Appreciated

Cory Drake

Great staff and a great place

Paul Ness

So far so good, love the Ranger

Rick F

Excellent! Friendly and professional service. It is my go to location for all of my future Ford needs.

Roger Hickox

A ' 1

kenny zakem

from the minute I walked in to the moment I left I was really made to feel at home , Jason and Cindy were extremely helpful to me...thanks very much

Terry Davis

Why would you go anywhere else when your fair isle ford family is always there for you . Great place truly great people .

Denis Gallant

Sorry to report concerning my last experience with Fair Isle Ford was not as pleasant as others have reported.I have a 2011 Ford F150 .After I bought the truck,maybe a year or so after,I complained about lowering in oil by as much as a litre and a half between oil changes. I was told excuses such as ,I was not checking the oil right,that was normal to lower oil and that they don't always fill them up after an oil change??????? Finally after a visit on the first week of October I was told that they would do something for me.I was then told to bring it in on October 11th.I checked in on that Friday and was told that nothing had been done yet as they were waiting to hear from Ford Canada as to what test had to be done??? The next week I was told that I would be getting a new motor??? The next week I was told that they had to take out two pistons and check them out,then later told yes I would be getting a new motor,and that could take as long as three weeks.On Nov.10th I called and was told that the motor could be their on that day so I asked how long that would take and was told that the person who did that was out on sick leave,(only one person could do that I guess).I told them that I would be out of province for a week beginning on Nov.15 so I was told to keep the rental till I returned.The day after I left I got a phone call message saying that I had an appointment for my truck,why ,they have the truck their!!! On the 23rd I got a call that my truck was ready(,I am still not home) Messages were not being passed on in the service department.Finally I picked up my truck on Nov.24th after it being in their from Oct11th. It seems to be working fine but I have not checked the oil YET???

nora mckenna

John and Bernie took very good care of my truck. Had a bad auto body job from another facility and they took me in and fixed me up. A big thank-you to John and Bernie and all the helpful and friendly staff. If I could give you 10 stars I would. You guys are awesome !!!!

Gordon Fraser

Service was on time. I was phoned and told what the problem and cost would be and if they were to go ahead. Therefore there was no shock when I picked up my truck. I was dropped off and picked up by their shuttle service. Driver was kind and curtious.

Jon Wadd

Nice staff. But not a gm

Steve Forse

Great service and very friendly and helpful staff!!!!!

Stephanie Lynn Carr

I had great service with my new 2017 Ford Escape! I've been dealing with FIF for 2 years now, their excellent service is what keeps me going back!

Harvey Inman

Excellent very friendly staff.

David Speare

It was great! The staff are helpful, friendly, and knowledgeable. Makes for a perfect customer experience.

lisa S

It was excellent Leith was a great person to deal with

Jeremy Pierce

We are happy with our 2017 Ford Escape. Great service and salesmanship provided from the day we walked into the door looking for a new vehicle.

Aaron Pigott

Excellent work and Great Staff!

Brian Lidstone

I have been a customer at Fair Isle Ford since moving to PEI in 1987. Never a bad experience. Staff are friendly and knowledgable and go above and beyond to provide service to their customers. My most recent experience, the purchase of an F150, has been no different. Sales staff were fantastic and worked very hard to satisfy my needs.