Reviews of Charlottetown Toyota (Car Concessionaire)

Danny Lane

Lots of vehicles on the lot but nobody comes out to help you. No Tacoma's but I see a couple of new 2021 Tundra.

Mike MacDonald

CAR BUYERS OR LEASERS BEWARE!!!! I was helping my parents look for a replacement vehicle to their aging TOYOTA!!!!! Anyway, I sat down with the Salesman. Nice fellow, we hit it off, he seemed to know a lot of people that I knew, small world! I looked at a couple vehicles and we discussed some prices, but the sales rep at no time gave me more than a single number, as opposed to all other dealers that gave me a detailed printout. This guy also did the known visit to the sales manager, who was from my home town, and whose grandfather was best friend with my father, but whom I will not name, and he spent about 15 minutes away until he came back with the final offer, again a single number with no backup as to the costs of the car. In closing, TOYOTA is a phenomenal car, best built in the world, but man, you have to deal with a bunch of sly salespeople to get a car. Be VERY careful, these people are SNAKES!!! My recommendation - if you need a new vehicle, check out the Mazda dealership across the road, or if you want a used Toyota (and a really great deal) go to Longs Auto Center, just a little farther down the road.

Craig Mackie

I have purchased a half a dozen vehicles from Charlottetown Toyota over the years. They very good sales staff. More importantly, their service department is the best.

Cliff Martin

Great service.

Hassan Itani

horrible service we have 2 cars from them yet when my tires wore out early under warranty they set up an appointment two weeks later to fill out a form and get it looked after here i am 2 months later with no update after i went in a couple times and they say i haven't gone to the appointment then they said they lost the sheet (i went to the original appointment date) and every time the guy writes down my number sand says he will give me a call... haven't heard back since. get your service somewhere else where they actually appreciate it from what i hear im not the only one being treated this way

Patricia Bourque

Good staff, help you with your needs.

Chris Nicholson

Great service

Terry Smith

The service meets or exceeds what I have come to expect from all Toyota dealerships. Friendly, courteous, and professional.

Taranbir Singh

Horrible Experience!! Just pressurizing someone to buy a vehicle without giving time to think , without giving any details about total obligation/interest rate. Salesman was Rude , Unreasonable , not giving any answers whatever asked , just said buy it , its best deal. There are toyota vehicles with all the dealerships around Charlottetown with exact same price and good people who know how to respect people. Glad I didnt bought from them ,instead got a great deal somewhere else!! All the 5 star views seem to be made up as I saw 2-3 people reporting same issue as mine .

Craig Gallant

Great service. Ask for Lloyd

Rohan Pathak

Even after appointment they missed to service my car. No phone calls to update about car was not serviced.

Andy Forest

Came in to get front license plate mounted. They did it while we waited, and for free! So friendly.

Maysar Hassan

Lloyd is the best. He just give me what I need for me and my family when i came first time to the city on September last year. Thank you lloyd.

Theresa Corcoran

Excellent service!!!!

Gordon McKenzie

I don't go anywhere else for work on my car these guys are the best. Went somewhere else once charged me the same as dealership and said my oil needed to be changed 3 months later. Dealership does it once a year. My car being fairly new.

Matt Nicholson

I just drove 4 hours to drop a truck off for warranty service my local shop refused. Gerry and his staff are friendly and went the extra mile to make the, already great, experience of owning a Tacoma even better.

Paul Yin

(Translated) Good service (Original) 服务不错

Gary Younker

Treated good and impressed with their service

Brenda Doyle

Great service for the price!

freddyham

Great service Excellent place to purchase automobile

Ricky Dalton

I have always had positive dealings with this dealership. I have purchased one car through them and have spoken with them on many other occasions about other cars.

jacob chandy

Good

Roseanne Sherren

This is the car dealer to go to. The team at Charlottetown Toyota were excellent! Corey Bryan was aswesome and out of all the dealers I was at that day. He cared about what I could afford and what I wanted. I am in love with my car!

Ranjit Chatterjee

Excellent service. Very professional and polite staff members.

Fadi F

With few days left before a several thousand km trip, ABS light came on. Quickly scanned at my place of employment but knew there's zero time for personal vehicle work. Called the dealership expecting a heavy and busy schedule, W. In service squeezed the truck next day and had the system fixed before lunch (wiring)! Thank you much for a pleasant and honest service!

Colleen Patterson

Always a helpful group of people. Friendly and knowledgeable.

colleen Larter

I have been dealing with Tim at Charlottetown Toyota for the past 6 years and home never been disappointed excellent service all staff seemed extremely friendly.

Waleed Kabli

Good

Chad “Phantom Clyde” Acorn

Expensive key switch but 2 year warranty

Warren B

Overcharged!!! They do great work. Are nice enough but overcharge. They quoted the job at 5.5 hours. Only took under 4 but they charge for the “industry standard” time. It’s a money grab. Last I heard you pay for the work done not a theoretical time frame. And from the research inline the job is a 4 hour job not 5.5 which seems arbitrary and a way to just rob customers if their hard earned cash. And the total was over $100 more than the estimate....get it in writing folks.

Junaid Mon Nellikuth

This dealership has monopoly over toyotas in Charlottetown. Their service seems nice when you are there for new cars and after service really sucks compared to other dealers in Charlottetown. Before buying car from here do your groundwork and negotiate the price as they are expensive than one in summerside. I bought a car from there and I am not happy with the after service.

Linda Dingwell-Mills

Charlottetown Toyota from sales Corey to financing to parts and service are all GREAT group .Corey explained in detail the works of the car inside and out. When it was time for new wiper. Great service warranty and extended warranty . The one Thing I miss is the friendly driver and the Toyota shuttle to drop off and pick up.those that have to get back to work.. The taxi,s in our great city leave much to be desired. From poor drivers. Not understanding instructions of passengers wishes . Poor driving practices..not picking fares up and when called again I got lied to. I do NOT associate with lies and liars. Or dangerous driver who drive with bare feet.one on the dash and console... Toyota please get the shuttle back on the road.we deserve this pleasure. Thank you.

tim pot

Service dept has always been great to deal with. They are quick and ca always fix any of our concerns

christopher darby

Service was quick did service 1 and 2 went in at 8 out 930

Glenda Montigny

The staff are friendly and obliging. Great place to do business with

Sheri Wood

Very pleased with the service I recieved. Lloyd and Jean Marc were so pleasant and helpful. I recommend visiting them if car shopping. Great job guys !

Winston Johnston

First rate

Jeanna McIntosh

ALAN Brennan, our salesperson, was AMAZING!! Always great to deal with Troy Peters too!!!

Tanya Gregory

Got my problem repaired quickly and no hassle

Cindy Macleod

Great service clear description of services provided.

Gurpreet Kaur Oberoi

A dealer in which customers are misled with prices on used cars. A dealer which really doesn't care for loyalty of customers and is proud to sell the cars which are sold on companies reputation and not dealers repute .Hope Toyota company reads this post.

keir mackinnon

Wouldn't buy anywhere else .been buying there for 33 years

Mike Duffenais

If I could give a negative score I would. Multiple issues with the car, but I have the extended warranty, They performed a recall on it and shortly after the airbag issues started. I had to take it in about 5 times since for airbag issues. They are now saying they are going to charge me a fee diagnose the issue. I refuse to pay a fee for something that is covered under the extended warranty. The service manager would not budge and I am now stuck with a car that has a safety fault

James Hood

Great vehicles, awesome staff. This is a great place to do business!

Nikki Leclair

Terrible service. My mother needed an alternator for her Toyota matrix as it had been towed to Toyota on a Saturday the following Friday had to have it towed to another shop to be fixed. The staff couldn't find my mother's car or the part that they had been trying to order for 6 days. Worst place and service I have ever seen.

Hong Xu

(Translated) Average service attitude (Original) 服务态度一般

Ryan Young

Extremely friendly staff, with great service

Chris White

Charlottetown Toyota is a great place to purchase a vehicle!! The owners are awsome and are willing to help. Lloyd Ford (sales associate) is fabulous!! Truly cares about his clients. I will not forget your assistance with my truck. A big thank you to all the staff at Charlottetown Toyota!!! Thanks.

Joe Hill

45 min. That great , we knew we bought the right vehicle from the right dealer. Will always buy a Toyota .this is our third Toyota vehicle . #1 vehicle with us ,the first one was a 2005 echo the last Toyota was a 2008 Matrix .never spent a cent on those car other than tires and brakes. Now we own a Rav4. Love it.

Don Warren

Love my Rav! Love the effort, the helpful staff, put forward in service department.

CJSM Doughty

Josh was extremely helpful, looking forward to getting my brand new 2020 toyota during red tag sales!! Perfect opportunity for Toyota to step up and be everything that township chev is not.

Danny McKarris

Very modern and professional

Bill Petrunik

Allan, John, etc did a great job of getting us our new car in short order. Good trade in value as well

Sham T

Friendly staff helped replaced the battery for my rental 4Runner's key fob

Jo Ann Crawford

Staff are great to deal with.

Gregg MacGillivray

Great Service Great Car

Tom Clark

Very positive experience.

michael st.onge

Great service all the way around.

Ken McGregor

Excellent service

Pete Batt

Not sure what is going on at this dealership. We are die hard Toyota fans. We currently own two and they are the eighth and ninth Toyotas since 1993! Every couple of years we take a trip across the country. Before heading home we are often due for an oil change and service. This has never been an issue, until now. We tried repeatedly to get an appointment last week in Charlottetown and no one answered the phone. So we tried on line - the system said we would get a confirmation email but we never got one. So, we tried calling again, and finally spoke to a human being, but alas, they put us on hold and no one picked up. I hope everyone is okay, but if you are traveling, you may not be able to count on Charlottetown Toyota to help you out.

Debra Chandler

Great prices

SATANIC CROW

Single handedly the worst experience I have ever had at a car dealership I was not kept in the loop at all through the entire process and I'm still fighting with them to get a security deposit refunded to me if I could give negative stars I would

Paul McCarron

Average. They know Toyotas sell whether you buy it or someone else does. Our last 3 Toyotas were bought in Summerside rather than Charlottetown.

azonta

Toyota Charlottetown service department is terrible. I've been calling them to book an appointment for several days, in a daily basis, and either nobody answers their telephone or the receptionist will kept asking your name and contact number and promised to call you back but nothing happens. I only need their services once every 6 months for car check up and tire change and it is very unfortunate that I have to struggle this much just to book an appointment. This situation has always been like this since I got the car. Sad to note that I acquired 2 cars from them and still felt ignored. After sale service is indeed frustrating here!

CathyDavid Livingstone

Parts department was great to deal with.

daniel andrews

Didn't like the atmosphere

Dan Gabler

One of the best dealerships - excellent service.