Reviews of Steve Marshall Ford (Car Concessionaire)

Shelley Frost

Excellent customer service and super friendly staff

Danny Johnson

I gladly drove up to Campbell River after Brandon Viskovich and Gary Curtis hooked up a great deal on a 2018 Acura A-Spec TLX AWD. Right from the start I could tell I was being helped and that the effort to earn my business was really there. The fact I've been in Sales for 10+ yrs in the Auto Industry I knew exactly how I wanted to be treated. From one Valley to another everything worked out perfect and I highly recommend going to Steve Marshall Ford in Campbell River. Ask for Brandon he's a sharp young Sales Professional who is fun to deal with If you get in Gary's office you'll know what an expert Finance Manager with a sense of humor is, he even plays in a band, totally cool. 5 stars for the best experience I've had buying a vehicle, best ride I've ever had too.

Carmie Dixon

Great fadt friendly service. Got our truck fixed way faster than we thought. Tyvm.

Megan Hudson

Excellent service and amazing staff

Cory Hanson

Always a good experience with Steve Marshall Ford, good service and good peeps!

machelle beede

Really nice people. Always making things work good and going the extra mile. Had an oil change and found out I needed my front brakes replaced. The service dept got me in the next morning, do to the fact, i was leaving on a trip on Sunday. Everyone was GREAT. THANK YOU FOR SUCH GREAT SERVICE TO YOU ALL.

green eyes

I had a Ford Escape that was having problems and got a phone call stating it was the flex plate that needed replacing. Turned out I had that part under warranty and presented them with the information. They turned around and said it wasn't that item, so I got a second opinion. My second opinion said they could visibly see a problem with the flex plate. I presented this information to Ford and told them I would like it repaired since it was under warranty. Their services team kept saying it wasn't the flex plate but finally I got them to pull apart the engine. Turns out there was warping and some cracks in the flex plate. I would never recommend sending your vehicle to the service team. They also put my vehicle through the automatic car wash and it caused a problem with the sunroof in the vehicle. I was so upset with the Ford dealership here, that I actually traded in my Ford for a different brand of car. I never want a Ford again.

LaceySantana

Most amazing service I've ever had at a dealership. I emailed to inquire about a car and Brandon responded so quick with info and a video walkthrough. He and Gary were amazing to work with through the trade-in process as I live way up in Smithers BC. Absolutely worth the drive down for a trade in, they made the process so easy and got me a great deal. I know if I ever look for a new vehicle or trade in again It would be worth it to make the 18 hour drive down again. Thanks again guys!

Charnell Le Blanc

We talked to a salesman for 3 days looking to purchase a used truck. We went over the inventory according to what we wanted to buy. We made an appointment to come and see the 5 or 6 trucks that we talked about...drove from Victoria to Campbell River so excited to see the trucks as we figured one of them would fit our needs. Arrived only to find they NOTHING..NOT ONE USED TRUCK ON THE LOT. They offered a new truck which did not have the engine we wanted. We got nothing...oh yes we got a truck that day but not from Steve Marshall...at better than employee pricing. Never will I ever use this dealership....customer service is a minus 10 as far as we are concerned. Charnell Le Blanc Cause I want everyone to know how we were treated...

Metal Burst

Service was good, nothing outstanding, however quality control leaves much to be desired. I was left with wet floor mats and pools of water on the carpet of my vehicle after a wash that I didnt ask for or want. Staff remained unaccomodating after being notified about the problem. Wifi is horrible.

Phil Salter

Great purchase experience. Rite price with the correct accessories included. Vehicle ready for pick up on time. Pleasant knowledgeable finance team.

Patrick Nolan

I was really impressed with this dealership. Aaron and Gary made the process of getting my new truck smooth and quick, no BS. They did exactly what they said they would. Thanks guys!

Mark Doucette

I recently moved to the island and for some time was looking for a used F150 but during covet they seem to be few and far between. We saw one on market place and drove from Nanoose to Campbell River. I met a young fellow, Brandon, just new to the sales department. He was and is still so helpful and I must say was a contributing factor in my selection and ultimate sale. I would recommend him and this dealer to anyone

Shooting To Thrill

Nick and Jerry were great to deal with. Everything was all set up for us when we arrived to make the deal.

Steve Borley

I have enjoyed excellent service from Steve Marshall Ford's service department for 3.5 years. They are knowledgeable, efficient, and able to help out even in emergencies to get my vehicle running excellent. Thanks.

Wayne Murphy

I got a great deal on a great truck that met my requirements.

Mary Deagle

Great customer service. Great trade in value given towers our new vehicle purchase.

Lorieann Publicover

They worked very hard to get me into a vehicle that would meet my needs through a difficult time in my life. I am very satisfied with the purchase, the savings, and the service provided!! Not pushy at all, super patient with me and cooridinating times through the unpredictable weather of December/January. I felt comfortable asking any questions that came to mind. All around a very stress free and fun experirnce!

Chris Cota

Expert service quality and facility. No beating around the bush. Simple yes or no answers. Great customer care. Seats t.v. courtesy service if needed. Coffee popcorn and updates in service to keep you advised while servicing.

Laurel Cronk

Great service. Love my Explorer!

Holli Benjamin

The mechanic was knowledgeable and quick to diagnose the issue and was an easy fix, thankfully. But the dealership didn’t hesitate to charge me $425 for an hours worth of work, which should have been $135. Most of which was reconnecting the driveshaft the towing company disconnected (never heard of that before). The sales person justified the exorbitant amount because the mechanic was extremely knowledgeable and was able to sort the issue out quickly, and you have to pay extra for his experience. Um, what?? Isn’t that what the hourly labour charge is? When I refused to pay, he took $100 off but it was still way to expensive for such a quick fix. Robbery. I hope I never have to go there for repairs ever again. I highly recommend you choose a local independent mechanic.

Vogue Villains

GREAT salesperson..informative ..smart..not pushy..'actually smart enough to read me well'...most ..'don't''.).........the ..'PRODUCT..Ford Ranger XLT crew cab'..is superb...)all of the ...service...finance...insurance people were .also very professional..I couldn't have been MORE impressed...or .'to be honest'....MORE'....'surprised'...so ..'thank you..'Steve Marshall...'FORD GANG

T.C. Whitley

Terrible service department. They don't know which end is up. Made an appointment days in advance to have the car serviced. Was given a date and time. Showed up on time for the appointment and left my car. Four hours later I called for an update (was told it would take two hours to work on it) and was told they hadn't gotten to it yet, but was told it would be done ASAP. Called back three hours later and was told they'd work on the car the next day. Service advisor was confused as to why I wanted to go to another mechanic, told me that "We're backed up and can't work on everyone's car today". Whats the point in making an appointment and dropping it off when the service dept opens if you can't get to it before it closes. Don't let me bring it in on Thursday and have to leave it for you to start on it on Friday. My time is worth more than that. Please pull your heads out of your rectums.

David Strang

They got me in and out fast so I could continue working

matie loock

Was not happy when I got my truck back after they fixed the door that it was not cleaned.

chris simpson

What a great service team they have at CR Honda. I will continue to take my Acura there for servicing for years to come.

Shaunee Casavant

Our experience with Steve Marshall Ford was excellent. We knew what we wanted and Steve Bishop, our sales guy, made sure we got it. Steve and the Sales Manager, Scott, were patient, friendly and helpful. We live in Kyuquot and it took some coordination of schedules over time to finalize the deal and drive away in our 2019 Ford 150. Individuals from every department were friendly and welcoming. Bill made the financial documentation quick and painless. It was a pleasure to visit the dealership every time. We would not go anywhere else to purchase a vehicle. Thank you from Siiqaa Water Taxi. (in Kyuquot) Tony Hansen and Shaunee Casavant

Stephenie Hunt

1st time Had a great experience with Aron Welsh! He was very helpful we upgraded from a car/van to a F150 recommend him to everyone 2nd time Aron Welsh helped me get a brand new 2016 Ford F-150 on my own and absolutely love my BlueFlame

Heather Robbins

Great service. Staff went above and beyond to find us a vehicle we love!

Josh Fry

Great staff. Aren't too pushy and will do what they can to make you satisfied. Bought a car from Martin Taroni and am totally satisfied. They just opened a new location!

David Wills

Gravel, rocks and other North Island derbri did my brakes in. Happily, Steve Marshall took me in, without an appointment and had my on the road under two hours. Very happy with their service.

Rose David

It was a very good experience for me. They were good staff and my son even got a car from there.

Smalltar

I only came here a few times to pick up some company vehicles, but the staff was very nice and accommodating. If I was in the market for a new car, I would definitely consider coming here. Also, free popcorn, how rad is that?

Matt Neil

These guys are consistently great with their services!

Danni Weaver

Even though there were two days of troubleshooting envolved, SMF service department didn't charge us for more than what the issue was when discovered. We were given a loner van and were very happy with the service and customer service as well. Thanks !!

Rob Fuccenecco

Purchased my vehicle a 1 yr and a half ago and still receive fantastic service. From the sales to the Financing all the way to the service department team. the service has been the same as day one-- Excellent. The follow up has been perfect. Great job team.

Laura Grandmont

On my way to work and started having a problem with the computer system in my Ford. I stopped in to Steve Marshall Ford, and despite not having an appointment, and them being super busy, they immediately took my vehicle and did the adjustments needed. Awesome customer service, and very kind people!

paul bouchard

I visited Steve Marshall Ford on Dec. 7th to check on a 'clunk' somewhere in the drive train. John, the service manager, correctly diagnosed the problem and fitted the vehicle in the service shop and corrected the issue right away. I was happy with the fix and cleanliness of the vehicle when finished an hour later.

Gerry Bishop

Helpful staff

Richard Thompson

Friendly service.

Gillian Sears-Smith

Excellent service and not felt as though under any pressure to buy

Justward 13

Great experience. Fastest car buying experience ever. The team worked well together. Martin Taroni gave excellent customer service.

Krista Hack

The ladies at the front reception desk are always so friendly, thank you Joanne, Kaitlyn & Chelsea you rock!!

Andrea Andrew

We always get top notch service from Steve Marshall Ford, Campbell River. The whole sales team worked hard to get us a deal we could work with. We were returning customers and are likely to return again.

Angelene Young

Chris Castro is thee salesman ???? and he and extended staff went above and beyond to get us a 2017 Ford Escape EcoBoost vehicle. Extremely happy & we will definitely come back in the future ????

Nathan Small

Worst vehicle service I've experienced. Decent enough sales team, but don't expect much once the deal is done. I've had a few overpriced encounters with them, with the grand finale being when they broke a bolt on my truck and consequently had to fix more than intended...on my dime of course. Quite the auto "service" they deliver.

Josh Dunlop

Terrible customer service. Service center was closed upon arrival for a scheduled service. No call was received to inform me of this closure. I will not be using this service center in the future.

Shannon Ferguson

I have received great customer service from the dealership, as well as fair pricing on services and repairs.

Daniel Fischer

Awesome service, great prices on oil changes. Only place I go if I'm not doing it myself.

Lynne Fedorick (CPDT-KA)

Greasy.

StevenAlli Howard

Ford in Cambell River has always treated us great. They have always made sure to tend to what we want and help us get up on our feet.... and into some new wheels. Aron Welsh has done an amazing job in contacting and connecting. His energy proves his love to his position.

regina fischer

Very please with the professional and excellent Service

Devon Hansen

Always greeted with a smile when I walk in, excellent customer service

Shanna Vargas- Real Estate Advisor

Amazing service from Jerry and Allen! I'd recommend these guys to anyone looking to purchase a new vehicle! They even drove mine down to meet me in Victoria! Awesome Service!

Rick and Kelly

great customer service.

Mark M

I purchased a 2019 F350 KR dually from a dealer in Alberta when we lived there. We recently moved to Campbell River and I had a small warranty issue with leaking seals on TPMS sensors. I wanted all the seals changed on all 6 tires even if they were not leaking at the time. I also wanted all the wheel weights removed so my wheels would not corrode over time, and install balancing beads. Tom in service understood everything, and got it all right the first time. Tire pressures were set properly, truck was clean, and I didn't have to go back a second time. I figured it would be a couple hundred bucks to do it all so when I tried to pay it was all no charge. A great experience for my first time to their dealership. They will definitely be getting all my service in the future. Thanks guys!

Ashley Fuccenecco

Great service and always made sure to follow up with me asap. They were able to fit me in during the busy holiday season and that was greatly appreciated. Thanks again!

Mike

Possibly the best experience I've had at a dealership. Professional staff and great vehicles, both New and used.

Geoff schootstra

Went in for a recall service. Everything was great. Beautiful building. Returned my truck to me clean!

Karrie Murphy

I bought an 07 Ford Escape at the end of April and the people there were amazing. They helped us get exactly what we wanted in the price range that we had and they had excellent customer service. The Escape drives great so far.

Chantal Holmstrom

Dustin.T was fantastic. thank you for the great work, Kyle was great with communication. Thank you ford :-) But I must say I miss Aaron.C being there for our chats while I wait for my truck to be done.

Jacy Watts

These guys will lie to you. From personal experience, do not bring them your business. Sales will make a deal with you and find ways to either increase the price or make the vehicle unavailable...all the while continuing to advertise the vehicle for sale and having the nerve to increase the asking price.

Byron E

Great service

Ali Jannati

We are new forever customers of this dealership. Honestly best purchasing experience i have had, From beginning to end. our sales rep was Jerry Johnson. He is very pleasant, honest and all around awesome. We spent 3 days in this dealer ( mostly because were were a bit of a nightmare for customer.) And we had our 2 young children with us, Jerry is 1000% patient and even bonded with our kids. I have never seen anyone work so hard, i personally would have lost my patient with a customer such as myself. I recommend Jerry and this dealer to everyone. Everyone had a genuine smile on them, from receptionist to service desk. Shane one of the managers and bill from finance were awesome, courteous and efficient. We shopped around 4 dealers before ending up at steve marshall motors in campbell river and even though we paid a bit more for our special edition truck but im very glad we didnt settle for less, i will be making the 2 hour round trip to CR to get my car washes and maintenance just to keep in touch. Thank you all for a great experience.

Kyle Hudson

Went in for an oil change in the quick lane, no appointment needed. Awesome service. Wash and vacuum and yes an oil change too.

Pamela Mantle

Steve Marshall Ford helped me get back on the road. I lost my only set of keys. The Parts person Trent found the right key for my 2012 Ford Escape and arranged for a new key to be made. It was a quick fix, although my car had to be towed from Malcolm Island. All went better than expected a d they even washed my car! Made every effort to make sure all was well and I wAs happy. They have a new customer for sure! Thanks very much, will be back for oil changes and service.

Bob Hollingsworth

Great Dealership, Friendly staff And a Great Product ;-)

William Hill

We got a flat tire the night before. Was able to pump it up enough to get to the dealership the next morning. Next Morning took vehicle in to get flat fixed. They were petty busy but were able to fit me in before the scheduled customer showed up. Was out of there within 25 minutes. Great service. Thank you. CW Hill

dustin w

From start to finished this group works hard to make you feel great about your purchase. Aron and the Finance team, can really help you customize your deal.

Paul McManus

Quick professional service. I like the drive in service bay and truck wash.

Bonnie kennedy

The service at Steve Marshall is second to none. Starting at their awesome vehicles, sales men, parts department right down to their service department. Always willing to help make the servicing of our vehicle seamless and fast. They take care of their customers and I'm happy to be one of them. Have I mentioned how dreamy the service manager John is? He alone is worth the trip in.

Janet Frost

I have always had good service at Steve Marshall Ford in Campbell River. I find that the staff there are always professional very friendly and seem to get the job done with zero drama. I highly recommend the service people at Marshall Ford in CR

fraser daw

Brandon and Gary were great to have on our side when we were looking for an F-150. Brandon put together a super deal on a sweet ride, and Gary handled all the paperwork like a real pro. I couldn't be happier than I am with Steve Marshall Ford, Brandon and Gary.

Teak Spiller

Great service and sales

Bruce Robson

From initial internet inquiry to eventual purchase, it was the best vehicle purchasing experience I've ever had! Prompt, professional and courteous service from floor sales, thru management and finance office! Highly recommend you give this dealership an opportunity to truly wow you! Thank you Stephen, Scott and Gary!

ARON WELSH

Great place to work! One of the best groups of people I have had the privilege of meeting. Many of my friends and family have purchased and had there vehicles serviced here over the years. I would recommend Steve Marshall Ford to any of my friends and family.

Daniela Bizama

So happy with our new vehicles! Was great working with Nick and Shane! Made it effortless and super easy. Thanks again!

Jason C

Sales staff and service staff are great.

Zachary George

Excellent service experience. These guys know what they're doing and are very professional! Highly recommend them

Christine Chadwick

Great service

Rick Zavislak

Quick,great staff,great pricing.

Kris Irving

Express service lane very fast, staff friendly and helpful.

Kristi Jukes

I needed my AC fixed fast and they were so accommodating! They drove me home and picked me up twice, including shuffling a carseat around for my son. And the work was done in time for our trip! Super friendly staff.

J Murray

A mediocre experience but I think my concerns are slowly being addressed.

SV Dark Wind

Very courteous service, felt like a VIP at a 5 star hotel from the second I stepped out of my vehicle until I drove away. Competitive pricing, will be returning.

Brundle MTB

Great customer service, the guys really know their stuff!

Tech Info

i never go back to this place those guys want just make money i bought car a 10 month ago for 17000$ and i want tradw my car with another car and his give me just 5600 !!!!! he said your car need work for body approximately 16000 and we gonna ask 12000$ so he want make 5000 $ for resale my car and he want give me another car gor 19000$ and more km thats not right is bad services seriously and im spending 3 hours with those guys without any result i dont think is a good idea to buy or trade your car from steve marshal

Ryan Mellett

I have always experienced great service at SM Ford! And the Sales Staff have been helpful and respectful of my needs. We have dealt with Steve Marshall for the last 20 years and I don't anticipate dealing with any other dealership, unless, of course, I see great deal or something that isn't available. I fully support the staff!!

James Howse

Will did a great job and we will go to him again in the future :)

Adam Slater

We had a great experience, we are use to dealing with the Courtenay ford as there is where we use to live. we moved to Campbell River just under a year ago so we contacted the Campbell River ford and we chatted with Nick, He was very approachable and knowledgeable on the vehicle we were enquiring on and not pushy to make a sale. as much as Nick was super helpful in getting us everything on our must have list Gerry was very helpful in the financing department to assure everything happened on that end. Over all Experience was great and we will be return customers Thank you Nick, Gerry and all Steve Marshall ford individuals. Sincerely Adam and Michele

Robert Nixon

A plus friendly service & staff...

Lora Kennedy

Our visit was good they were fast and efficient.

Becca Christian

They are the best and go above and beyond!!!!! Thanks!!!!

Marilyn Graham

We have dealt with Marshal Motors for 30 years. We find the service quick and efficient. They are helpful and have always done the right thing. If there was a problem it was corrected to our satisfraction. We are pleased to deal with them.

Maureen Uddenberg

Every person I spoke to in the Service department treated me with respect and genuine interest. I highly recommend this dealership

John Armstrong

For my first experience at this spanking new dealership I was greeted by a friendly smiling service rep. named Sarah who explained their quick oil change to me and as I was next in line I decided to have my service done a.s.a.p while I enjoyed a coffee in their comfortable waiting area. Within 20 minutes Sarah came out to inform me that the work was done and pointed out that all was well with my vehicle. She offered to take me to the cashier after presenting my bill which by the way was very reasonable. After going over my invoice and paying same I vowed that I would return as I found the service here as fast, friendly straight forward at a very reasonable price!

CWA

These guys are first class. Sales Manager Shane beyond fair on our recent deal. I did a ton of research and he bent over backwards to make the deal fair for us and them. Everyone has to make money in business for sure, and these guys were going out of their way to make things happen for us. Couldn't be happier and enjoying our new to us vehicle. Highly recommended and stunning new store pretty slick as well. Thanks a lot guys!

Elton Aquian

I had a Appointment to see a car that they don't even have but here a new one lol too many fake people there.

Kevin Cook

I recently purchased a 2019 F-150. Absolutley love it! I can't say enough about the service I received from Jerry the sales rep. I would highly recommend this dealership for any vehicle you are thinking of purchasing. Truly a professional salesman and team! I will be definitley returning.

Keith Muir

Personnel were friendly and helpful. No complaints.

Wendy Einfeld

Two months after I bought the 2019 F-150 a ticking noise started whenever I accelerate, I took it in twice with a answer of...”it a acceptable noise”, which by the way is now louder then ever!!! Now the pre-collision warning system is going of when ever it feels like it. So now I have to take it in AGAIN!!!! If Ford can’t fix their own product, I will take to someone who can... I’m beyond dissatisfied & disappointed with Ford!!! Not only that , but I emailed Martin over a month ago asking him to explain a question I had...he NEVER REPLIED!!! So not only is the Ford product a disappointment, so is their staff...

teva mcgillis

Horrible. Was sold a f150 2 yrs later timing chain went! First and last time I'll buy a Ford vehicle

martin campbell

The dealership was a nice place. Service people are polite and take good care of me and my transit connect. Martin

Rob Bertrand

Friendly, efficient staff that let you know what is happening at each step of a repair. Everyone is willing to go the extra mile to make the service experience easy and positive. I would recommend Steve Marshall ford as the first choice for auto service.

Anthony P

Took my 2008 Fd Ranger in for a check-up yesterday. When I made the appointment a week in advance, I told the service department that I was getting some severe squealing from the front end which I wanted checked in case it was damaging the wheels. These notes were on the to-do form when I arrived, and I was told to return in 2 hours or when notified on my cell. I mentioned to the service staffer that the squealing was associated with wheel rotation and that it usually (but not always) started at highway speed. When I showed up at the service bay 2 1/2 hours later, the truck was sitting in the yard. According to the staff, the service mech had driven around the yard but had not heard any noises. So no further investigation! I asked why not, and was told that the service mech wasn't qualified for that. I asked whether another team member could help and was told that he was busy but "maybe" in a couple of hours. Seeing that I had driven up from Courtenay for the appointment and it was getting on for 4pm, that wasn't a good option. So I asked why the qualified tech wasn't on this job .... the reason - he was busy on another job that had run overtime. I was unhappy! I had given advance notice of the squeak problem and as much info as I could about it, but no arrangements to investigate had been made .... and to top it off, the truck squealed like mad all the way back to Courtenay. Grrrrr!

Marita Martel

I was well taken care of and in a timely manner. Thanks for the awesome service!

joe skuce

Bought a 2011 truck that was advertised as having heated seats. Upon test driving the truck I noticed that driver side seat was not heating up. I notified the salesman but ford refused to fix the issue. I feel a bit cheated on that aspect and it has been a pain to try and figure out how to fix the heated seat element. That said, the salesman did take the time to drive the truck down from Campbell river to Nanaimo for me as I have a very busy schedule. That was a nice touch.

Erin McCallum

I have been a loyal customer for over 15 years for a reason, the service department is top notch. John and Sarah in particular are excellent with their customer service and knowledge. They are always up front with estimates and you can be certain that they will exceed your expectations. John even arranged for my car to be picked up and taken to the dealership for me the other day, saving me a possible tow charge. Courtesy drop offs and/or pick ups are so helpful and appreciated. Not to mention the washed vehicle upon pickup. Btw, my oil changes are always cheaper than the quick oil change places. I wouldn't go anywhere else for my service needs.

Janet Perry

appreciate the great service at this dealership!!

Philip McLellan

The service my truck got was fine, the service I got as a long time customer was worse than poor. Service rep was unapologetic and even went as far as to try and blame me for his incompetents and AND insist that I was wrong and could not recognize my own keychain when he tried twice to hand me two other peoples keys. If it was not for my service contract and warranty work, I would be going somewhere else solely because of his treatment of me and my wife.

Matthew White

I setup an appointment to road test the new mustang GT a few weeks back. When I arrived the car was washed and parked out front ready to go.. Always a good start. The sales guy (Martin) allowed me to drive the car freely which is important to me when spending that kind of money. All the staff was friendly and very helpful. I enjoyed my experience at Steve Marshall and I recommend anyone to purchase a new vehicle there.

Thomas McKay

Fast and efficient .

Liza F

This was the best dealership by far. As soon as my husband and me walked on the lot they were there to help us with anything we wanted to look at. Our sales man (cris) was great and very helpful and very professional. We ended up buying a new f150 that day even though we said to our selfs that we were only going to look that day. We have looked at lots of trucks and different dealerships in the past month and again Steve Marshall ford was the best by far on how they treated us and got us the best deal on a truck that we love. All the employees there were great to deal with and we will definitely be going back for our services and when the time comes to get another vehicle we will be going back also. This was a very good experience for us and they were not pushy at all it made us feel very relaxed on making the right choice for us. I would highly recommend if your in the market for a vehicle to go see them they won't let you down.

Ward Graham

Down to earth staff with a make it right attitude. I pay a round trip ferry fare to have my prepaid service completed by the people at Steve Marshall Ford. The service is that good. Thanks.

barb white

The service team has given me excellent service.....THE WHOLE TEAM is amazing and I appreciate the service I have received...a special thank you to Sarah.

Roberta Savey

Not too pleased at all. My car has been in the auto body collision for a week and a half now and was told it was going to be in for 12 more days at least. I have phoned several times to get a loaner vehicle and now have been told that i will not be getting one at all. Really?? I know of someone who just brought their vehicle there and got a loaner vehicle that instant. I have not been treated very well from Steve Marshall at all. I am so pissed of with them. Don't go there!!!

Steve Lackey

Steve Marshall Ford Service Representatives took my F150 in on an emergency basis due to significant time constraints to evaluate a potential brake line issues. I called them for help, I arrived at their Campbell River Service Centre, my vehicle was immediately taken into the shop and the issue was remedied....all within one hour. Absolutely FANTASTIC service. I could not have ever hoped for better service and understanding. Thank you.

Danny O'Brien

First class dealership. I was in a crunch and Shawn Edwards helped me out above and beyond the call. Thanks

Dennis Whitten

Purchased a new vehicle recently at Steve Marshall Ford Cambell River... couldnt have had a better experience. Jerry in sales and the Finance team were fantastic. It was a seamless transition fom old car to new, quick knowledgeable and easy to navigate the buying process. Definitely will be my first choice to deal with on our next purchase. After being in contact with many other dealerships throughout the Island, SMF is the dealerships you can put your trust in.Thanks again for making it a great experience.

Trevor Scherr

These guys were amazing and made it the easiest car buying experience of my life, thank you Steve Marshall Ford

D&B lastname

Steve Bishop of Steve Marshall Ford was excellent to work with. He was very informative of the vehicles on the lot at the moment, and was able to answer all questions I had about the truck I bought. he was very prompt and efficient. I was a 'walk-in' client, not having planned to buy a vehicle, in fact I had just come straight from camp in my work duds, and at first glance probably looked like a person that was not serious about really buying. Steve Bishop was not taken in by first appearances and I made a cash purchase, in and out of the dealership in less than 3 hrs, new insurance, ready to go. Thanks Steve. Very good customer service all around from Steve Marshall Ford

Victoria nookemus

It was a very quick and thoughtful experience, I would highly recommend to others :D

Ethel Bielert

great service

Nic S

I have bought 2 trucks from Aaron at this location. Both transactions were hassle free and positive. Aaron has been honest and respectful with both transactions and I would recommend purchasing from this dealer.

S Macdonald

First rate service at Steve Marshall Ford's new location. From the friendly greeting when I arrived to my freshly washed vehicle when I left, it was excellent. My concerns were listened to, remembered and dealt with. I especially appreciated the report on my worn tires. The parts department provided a replacement tire quote at my request with no sales pressure.

Jill Day

I went in for an express oil change. I believe I was in and out in about 45 minutes. My service man was very friendly and helpful. I thought the service was 100%. Thank you, Jill

Chris Newton

Awesome drive in service. Was given a courtesy car while my car was in the shop for the day. Everything went exactly like they said. Car was cleaned and ready exactly when they said.

Chris Andrew

Awsome place

Jim P (Parnellibomber)

I had booked my appointment with the service dept. and when I arrived to drop my car off they had no appointment. They still took my car and did the service on it and did a wash and vacuum of my car which was awesome!

Mike Garlinski

Just purchased our 7th vehicle at Steve Marshall over the last 20 years. Aaron and Shane provided great service during the process.

Damian McDonald

This was my first time purchasing form Steve Marshall Ford and it was a great experience. I drove up from Duncan and it was well worth it. Every single person a dealt with was professional, polite and positive. From the salesman right up through management. They had an awesome used truck that needed some repairs. They fully inspected and repaired it. Now it's like new! They where open and honest the whole way through. I looked around for months and finally got exactly what I wanted.The price I paid was totally fair. It took me years to figure out that a fairly priced vehicle backed by a reputable company, is way better than a super cheap vehicle backed by a nobody. Thanks to Martin, Shane and Karl !

Debbie Cathey

Sara in the service department is worthy of 10 ????'s she is such a friendly person and so helpful.

Judy Goodwin

Always very good

Mark Northrup

Friendly staff that are very informative and eager to help.Enjoy dealing with the guys.????

Rose Betsworth

MY HUSBAND & I HAVE PURCHASED 9 VEHICLES OVER 30 YEARS FROM THIS DEALERSHIP & TO THIS DAY THE SERVICE & CUSTOMER CARE ARE STILL TOP NOTCH! WE HIGHLY RECOMMEND STEVE MARSHALL MOTORS IN CAMPBELL RIVER.

Curt Acheson

Dropped truck off for reg service, fuel filters, tire rotation. Shuttle driver immediately offered ride where ever I wanted to go, Truck was done on time and washed, windows cleaned and vacuumed. Nice job. Great service and reasonably priced

Shane Smith

Great guys. Great service. Ford baby!!!

Peter Wilson

No after sale service, request made but no response.

Dawn Burmingham

Steve Marshall body shop is exceptional,polite,helpful and great staff

Bill Magierowski

I am very pleased with the service I received from Jerry Johnson. Once I made a decision on the type of vehicle I wanted, Jerry immediately went to work. The end result is a vehicle both my wife and I are very pleased with and at a very good price. There was a hiccup at the beginning I felt was created by sales management. I discussed how I felt with Jerry and it was very obvious that he took my concerns seriously. All the bumps were smoothed out because of his positive attitude and willingness to help. I would recommend Steve Marshall Ford and especially Jerry to others.

Shannon Kelly

I purchased a 2014 F150 about a year ago, Excellent organization all around. Keep up the great work guys and gals.

Steve Mitchell

Excellent service !! Great staff

Gerry Dyck

Very helpful

Tim Alderson

Steve Marshall Ford in Campbell River is just the best. They have been taking care of me since 2001. The treatment is always awesome. They go above and beyond. From Karl Ebdrup to the Lube Tech, the staff are second to none. Take my word for it, this is a good and fun place to do business!

Susan Macdonald

Thank you to Nick, Shane, Karl and Steve for a marvellous experience purchasing my new MKC. My experience has always been positive with Steve Marshall motors in Campbell River and I am confident they will continue to look after me in that same wonderful fashion.

Gerry Kilby

The staff at Steve Marshal Ford in Campbell River have been excellent from the beginning, through helping find just the right vehicle for us to finalizing the purchase of our beautiful Ford Escape. We feel very welcome to stop in anytime for a car wash and a visit. Gerry Johnson our salesman continues to support us in a very professional way as we are sure he will for any client. My husband David and I look forward to maintaining this great relationship for years to come.

Danny Turgeon

Very happy that everything! Like the new location for accessibility and room. :)

Corey Freek

Top Shelf service and workmanship!

Rosanne Engblom

Stephen and the team worked with us to provide accommodating and personalized service for our unique situation. Follow-up and follow through were timely and we were made to feel like valued customers. Thank you Stephen for going above and beyond!

Jake Krahn

Good people good service

Sandra Montgomery

I had my 2012 Ford Escape in for service on July 9, 2016. I was told that the service would take around 40 to 45 minutes so I went and did some shopping. When I returned an hour later, I was informed that the vehicle in front on me ran into some delays and it would be an other hour. Then I was asked if they could drive me somewhere. So I had them drive me so I could do some other business I had to attend to. About two and a half hours later I called and they were there to pick me up within five minutes. All services were completed as requested.

Cole Reid

Great buying experience from the entire team. The sales team found exactly what I was looking for and made everything effortless.

Kadin Snook

Worked well with my company not so well with me. Had a mechanical/electrical (plug coil) issue with my car and had to go through a runaround to get it warranty covered( purchased extended warranty. The Service Tech was less than polite and blamed me for misunderstanding in regards to my warranty. Saw the quoted warranty work cost way less than what I was.quoted for the work outside of the warranty. Not a good experience. Had a customer service representative (Nick Silva and Aaron Curran not get back to me on new Ford focus.which they ironically turned out to be a really good team on work trucks I guess the more you have to offer the harder they work. As for our work trucks they did outstanding work and got for us the trucks we needed for a fair price. The trucks all things considered were delivered in a timely matter. They also have given us quite a bit of follow up care. It was a good experience and nice to see courteous and ambitious salesmen work as to ensure our needs were met. I feel they went above and beyond. All on all I would call my experience with Steve Marshall Lukewarm but improving. However unfortunately it would take a helluva good deal to get me personally back in their. Apologies but its frankness. They may be for you they may not. I would recommend using Nick Or Aaron for company stuff. I personally am enjoying my Hyundai Elantra GT Sport which I got at Campbell River Hyundai. In my budget nice car.

Wayne Bezaire

Very helpful and good promt service

Wendy Pereira

Very polite & helpful staff

shirley corson

Absolutely refreshing to deal with professionals!!! A class act in everything they do! Fast, efficient, fair and always make you feel appreciated!

Jay Uhlman

Very friendly and professional. Great shuttle service. Overall a very pleasant experience. Would definitely recommend Steve Marshall Ford for all your vehicle service needs.

Will Gaskarth

Great Experience!

Mona Lisa

My experience at Steve Marshall Ford was excellent. We have always had good service at Steve Marshall Ford.

Lisa Brisco

John, Glen and the staff at SM make every effort to meet our needs. We make a huge demand of their time and they work hard to fit us in. Communication can sometimes be a bit difficult. The staff are always pleasant in handling our requests.

Terrisa King

Great service, thank you Aaron! We love our truck.

Jeremy Murray

Steve Marshall Ford Campbell River is the place you want to go if you are in the market for a vehicle. Jermaine made the process as smooth as they could have. We were looking for a very specific vehicle and Steve Marshall Ford Campbell River came up with it within 48 hours. They take pride in making their customers happy and at this point we could not be happier with our purchase! We appreciate their hard work and will definitely be back! Thanks Jermaine and Karl. You guys really pulled through!

Tanner Thomson

Nick Silva at Steve Marshall Ford provided me with courteous service and accommodated me with everything I needed to know. I strongly recommend Steve Marshall Ford, so make your way down and go see Nick Silva who will provide you with everything you need to know and a great deal on a vehicle that suits your lifestyle!!

Cecil Darryl Ritchie

First time I used the Express service oil change....done with all the regular checks and inspections, and check for missed recalls...all in less than an hour.

Janice Angela

Super happy and impressed as always by the service I get from Steve Marshall. Thanks Aron

Greg Pitre

I dealt with Brandon in sales and he was fantastic. He was great at communicating and sending us videos and all the specs we needed. I highly recommend his professionalism and worth ethic. Thanks Brandon!

Madden Sarver

I travel great a distance to deal with this dealership. They are competitive, accommodating and time efficient. Will continue to deal here

Bonnie Raye Griffiths

First I want to say your new dealership looks and is amazing! As always your customer service was excellent from the moment I arrived to when my vehicle was ready. My car was sparkling clean and even on the inside... I felt very valued a customer and I thank you!

Suz Shilson

The staff is ALWAYS so amazing at Steve Marshall Ford. They are thorough with my car's "check-ups" and always explain the details.

Ella Paul

Always friendly service. Thanks for all that you do.

Ray Woodhead

Went in to get door on truck fixed , $250 later and door was not fixed, inept service

bet doyle

Great customer service

Sharon Dixon

Had our 2018 Ford F150 Eco Boost truck serviced recently. We were able to get an appointment quickly. After the first appointment when they couldn't determine the problem, another appointment was made and we were provided a courtesy car for the time it took to fix our truck. Everyone was pleasant and helpful

Russell Bolitho

Just had work done on my pickup ,was very satisfied with the service there.!!!????

William Van Weelden

I have never had a complaint,drive out of my way to deal with there service

Tammy Shaw

Excellent service

MrSandor3

Used the express oil change...in and out in no time, and the two fellows (sorry I didn't make note of their names) were friendly and efficient.

rick dyas

Good service and young fella did great job cleaning/washing car

Spencer Andrews

Friendly and professional service staff. Two and a half years getting my truck looked after by their service department has proven to me that Campbell River Steve Marshall Ford has Customer Satisfaction as their number one priority. Was so pleased with the level of service, I recently traded in my 2016 F-150 for a new 2018 F-150. The salesman Chris was very easy to work with and even took the time to personally deliver the new truck once it had arrived at the dealership. Looking forward to continuing my business relationship with this dealership for many years to come.

Terry Martens

Want to thank Nick, Aaron, and Ben at Steve Marshall ford. Came looking at a used truck and drove out with a new FX6. Extremely helpful and most importantly treated my 9 year old who actually picked out the truck great. Thanks to everyone at Steve Marshall

Katie Jorg

Dropped car off for a morning appointment because the woman said when I booked it that if there was an issue they would need time to order parts and fix it. I needed fors to diagnose a problem. It was 3hrs before they even brought my car into the shop leaving me over 4hrs without a vehicle. The women inside assured me I'd have a clean car at least after all my waiting. Then to have the man who appeared in charge of washing vehicles be so nasty rude to me about how i had to be coming back so it wasn't worth him cleaning my car. They never removed their cardboard or plastic from inside my vehicle. I have never before had such an experience at a dealership.

Marie Goldsmith

Krista Drake gave me courteous service and was very helpful. She made sure my car was washed and vacuumed which was a pleasant surprise. I would recommend her services to everyone

Scott McKenzie

Aaron Curran went above and beyond for me. He did a lot of work to get me the vehicle and price I was looking for. Eddy and Gary were ???? too.

Cory Kozier

Nelson and staff were great Worked well with us to get us into a new f-350. Gave us a fair trade in on our old truck. Even though there was a few glitches along the way, they still found a way to smooth out the bumps

Kim Lichtenfeld

Took my car in for service today. The people in the service department and front waiting are so nice. Love dealing there.

Bill Foote

Great service.

Tony Turk

Martin was a absolute pleasure to deal with ! I came away from the dealership very happy with the whole process . From the purchase of the truck to the trade in of my older vehicle. Thanks again to Martin and his team at Steve Marshall !

Johnathan Carley

Brandon is fantastic. He's one of their younger sales guys but he was born for sales. Helpful, knowledgeable and relaxed. The team got me a new truck within a week and can't be happier. Overall just blown away but the professionalism and speed at which these ppl work. Shout out to Scott and Allen for awesome support.

Mike Perks

Very quick and efficient.

Mike Hoffman

Always friendly, always prompt service. No complaints. Great business to deal with.

Ben Knapp

Took my 17 Tacoma in for an oil change (as I bought the truck from a ford dealer and carry my maintenance package through ford) Service was quick ! brought the truck home that night. In the morning found fresh oil on the ground investigated further found the filter was leaking. Steve Marshall team handled it with amazing customer service! Had the truck towed into the shop , given a courtesy vehicle for the day. When I picked up the truck it was all fixed , vehicle was washed top to bottom not a trace of oil ever leaked. The service manager even showed me pictures of the busted O-ring on the filter that caused the leak . 10/10 would recommend this dealer to a friend . Looking forward to my next service, I know that my family will be taken care by them.

Kim R

The new express oil change is perfect. It Takes less than 30 min. New car wash works great!

Jeffrey Jeffrey

This dealership doesn't honor their warranty. I bought a brand new Mustang from here and the engine went in it within a couple years. It was under 60,000 km and had always been taken in for tuneups and oil changes. They immediately turned me away and wouldn't replace the engine or offer me anything of any sort. The employees working at this ford dealership were civil, respectable, and kind. It is the owner of this ford dealership that was rude and just a plain jerk

Cory Vokurka

While it took a long time to figure out the problem with my truck, they finally did diagnose and fix the problem. Thank you for your persistence and for working with me to get my truck running properly again.

Terry Hooper

It took a long time to get the car washed and I couldn't wait any longer, so you owe me a wash. Otherwise everything was done quickly.

Ryan Konkin

Quick and Friendly staff.

Cory Grosskleg

My new truck

Ted Hamilton

Very friendly and helpful. Did a great job.

FRANCO COLUSSI

A week ago I had received notice from Steve Marshall Ford that the parts were in for a recall on my 2014 F-150. An appointment was set up and on that date I drove the vehicle to the shop. After dropping it off, a free ride home was supplied for me and I was told that when the job was done , they would send a ride to pick me up and they did. My truck was waiting for me all nice and freshly washed at no cost for anything. The people were polite and very friendly and with that attitude I felt great for the rest of the day. Thank you to the people at Steve Marshall. Keep it up.

david greaves

Buying the truck was easy and simple but so far the after care has not bin good was suppose to get mudflaps installed that just needed to be unpacked it’s bin over a week and I had to make contact with them to find out they are not even in yet, I found a seal on the back window that needed to be fixed still no appointment for that and the detail job in the truck is not do well at all

Marilyn dormuth

6 months ago we took our truck into the service department for warranty work. On arrival our windshield was in excellent shape. When we picked it up our windshield had a large crack. They stated it was from a rock chip, but after further investigation we found a v shaped chip at the top of the windshield as if an object had been dropped on same. The service dept. denied any wrongdoing. 2 days ago we took our vehicle in for factory recalls. It was to be done by the end of the day. We found out at 4:30 when we called, to find out they hadn’t touched our truck but instead mistakenly did the work on another vehicle that they thought was ours.

Thomas Dixon

Very helpful and honest

kent reesor

Another free wash . Thanks for the quick service. Nick Silva

John Vallentgoed

Past servicing has been mostly ok, but sadly there is nothing positive that I can report. After towing my broken pickup to my ford dealer, firstly, it took 3 days to order the part (drive shaft); they needed my confirmation. What was I going to do? Decide not to have my truck fixed. Even so, an order could have been cancelled if necessary. Next they decide to order the drive shaft from China by slow boat? Two weeks later when it hasn't arrived they finally decide to order it from Edmonton, at most a 16 hr drive (I've done it many times). However they order it by slow boat and it takes all week before the repair is finally made. A TOTAL OF 3 WEEKS FOR A JOB THAT SHOULD TAKE LESS THEN ONE WEEK. The drive shaft had only 90 000 km (it should last the life of the truck), but because the pickup was 6 years old, tough luck for me, I pay. The 2011 F150 is known to have a substandard driveline, almost as bad as the horrible brakes that year (64000 front brakes gone, 90000 rear brakes gone) also not covered by ford "tough luck for me" Maybe that's what ford means by ford tough...tough luck for the owner of the ford pickup.

Terry Deley

Excellent service. Updated regularly on new build. Highly recommend.

Julie Keeffer

I only needed a headlight replaced, but was treated like family. A special thanks for the guys in the service department.

Debbie Welsh

Bought my Edge 1 year ago, still loving it! Service is always amazing.

Toni Lepore

Thank you so much for fixing my urgent issue and even washing my truck! Outstanding service!!

Brian Quan

I work for Sussex Insurance and we do business directly with the Steve Marshall group. Every time a vehicle is sold or insurance is needed to be done we go directly to the dealership. The staff and business managers at Ford do everything to accommodate us. I would highly recommend to anyone that is looking to purchase a vehicle to go to Ford, as I see how happy the clients are after their purchase, and the products that Ford has to offer are excellent!! Great Dealership 5stars!!

Elmer Albeluhn

Friendly caring service. One of the nicest dealerships I have dealt with, not pushy.

perri sparks

We love the fact that we can bring in our new Ford Edge and get it washed as often as we want. We live remotely on a gravel road, so the dust is a major problem. Each time they seem glad to see us again. The service center has been proactive about checking on any of our concerns: such as the salt that gets put on our road to keep the dust down hadn't corroded our gas tank (as in earlier Edge models). The reminders for servicing are very helpful, and all of the employees are good at stepping in if a particular individual is occupied with another customer. We do not think of visits to the dealership as an ordeal!

joe alexander

Dealt with Matthew Meinecke, not only was it a stress free buying experience but he was very knowledgeable and answered all of my questions. Made it a very smooth process and listened to what I needed and fit the perfect vehicle to my needs at a great price would buy again from him for sure!

Frank McLeod

Shane Lukinuk and John Vandenelsen truly jumped on the problems I had with my used 2009 F150 I purchased a few months back. When I bought it, the maintenance team at Steve Marshall Ford had went top to bottom of it; making it as good as new. However, an unforeseen leak occurred and was noticed during a routine oil change. After some deliberation and extensive troubleshooting the mechanics reported their findings to Shane and John. They made sure I was looked after, took responsibility for the missed problem and fixed it. My greatest thanks to Steve Marshall Ford for their care and expertise. You definitely earned a lifelong return customer!

GC McLEOD

This dealership was recommended to me . A great group of professionals up island well worth the drive . No pressure sales team , to date the best dealership experience I've had .

Dan Cahill

We purchased 2017 Ford Escape. The experience was very positive starting with our salesperson Nick. Some salespeople can come across as very pushy, but that was not the case here. Nick listened to what we wanted in a new vehicle and showed us exactly what we asked for the first time. We really enjoyed working with Nick. We especially liked the 2 shopping bags. We had an equally positive experience with the finance manager, parts and service staff. If we had one negative comment it would be that we found the insurance agent to be a bit pushy and did not fully answer our questions. In the end we ended up with more insurance than we would normally have purchased. That said we did not view her as part of the sales team.

Joni Davison

Always so great to deal with

Lee Roth

It was nice not having to make an appointment when using the quick lane for an oil change.

Patti Clark

Received a recall notice on my car. Called the Ford dealership in Courtenay and was told 2 - 3 month wait. Called Steve Marshall and got an appointment next day. Awesome service - and really appreciated the car wash and cold bottle of water.

melony edgar

Thaaaank you Steve Marshall Ford for my 2012 Dodge RAM 1500 I love love love it....I've been really struggling with vehicles.... my previous financing incident...that car was a 'lemon' it got sent back THREE times before i could drive it fully home...S.M. Ford && Aron Welsh were all very friendly, fast at answering my application && delivered my truck to me at the closest insurance company to me! You can bet I'm going to recommend S.M Ford to all my friends and family! (easy and affordable prices too!)

Stefan and Jodi Schedler

Very bad recent experience with body shop. Very bad experience with prior vehicle purchase as well... Should have learned my lesson the first time but thought I'd give them another chance. Both times... complete denial of any responsibility for their part in the issues .

Brayden Caverly

Very happy with my new truck! Thanks again to Ben, Tom and the rest of the staff at the dealer! Quick and stress free purchase process. They even picked me up at the airport. Even though I live in the BC interior I will recommend people take a trip up to the beautiful city of Campbell River to purchase a Ford.

Marc Coleman

The salesman Kurt mason did an awsome job explaining the ins and outs of my truck. Helped me and my wife set up ford pass and the other apps and explained everything clearly . Was so appreciative of all that he did.

Mark Conway

Wanted to give a big thanks and much appreciation to Tom and the whole crew over at Steve Marshall. the customer service was fantastic! Tom managed to fit my F350 in with short notice, then even squeezed it in the next day to confirm all was good because i was going to a remote part of the island. so a great big thanks to all, way above and beyond! i will be passing the Steve Marshall name to all my fellow Ford brothers! thanks Tom, fantastic service!

tim atwell

Recently purchased a 2017 f350 from this dealership. upon buying the truck i kept receving oh it will be ready tomorrow oh it will be ready tomorrow for 5 days straight. After that i demanded i was picking up my truck. that was all good since all that was left to be done was replacing the front window and an exterrior detail so i could Reschedule it for another time, so after having the truck for the weekend i figured i should get this stuff done sooner then later so i had an appointment made on a thursday to drop the truck off the following week on wednesday and be ready for the next day... wrong... my truck was held onto for 3 days not receving it untill the next monday to be covered with dirt streaks from not Rinsing properly, wax particles all over the truck and shoe prints at the base of my windsheild on my dash, and to top it off my truck had 45kms put on it from when i dropped it off. i will NOTeven be going back for my free oil changes SO disapointed

Kristy Miller

We had a fantastic experience with Steve Marshall Ford in Campbell River. They were diligent but not pushy. They truly worked hard to get our vehicle at a price we could afford. Nik Sylva was a great Salesman and Ben Coyle was fantastic with all the financial details. I would highly recommend them both!

Charles St-Denis

Oil change and vehicle wash done in good time.

Jim Spiers

As usual staff at service department was spot on and all service was done as requested for both vehicles. Inspection info passed on when service was complete.