Reviews of Campbell River Honda (Car Concessionaire)

Chris Lewis

Didnt buy a Honda but Kerry Lewis is a great sales man. If you know what you want he will hook you up

Tamara Shiels

Great car dealership to deal with. Purchasing my car was a breeze and maintenance is great.

Shirley Antonelli

1 star speaks for itself.

Megan S

The service department was fantastic and knowledgeable about my Acura. Got my car back cleaner than when it went in.

Megan Burns

They caught a major problem with the tire that was not noticed by the first company who mounted the tires. Saved me a major headache in the future if I got stuck on the side of the road with a flat.

Dave Milliken

They offered very low for trade in. Tried very hard to get me to take the low price. I said no then they said they can make it work by adding $6000 to the new car purchase. Didnt seem to listen to anything l said or requested. Over a week of trying to get me to take $7,000 for my trade in l go to Courtenay and they offer $10,000 right at the start. Much better experience than CR. Be careful. Don't get ripped off. Shop around for sure. Think on it and sleep on it. Don't rush into a bad deal.

jim Jeske

The sales people at Campbell River Honda were pretty much up front with our negotiations. There was no "Island Package" as it was included in the cost of the vehicle. We know we traded an excellent car and likely would have done much better had we sold it privately but I guess we avoided the hassle of doing that. We are very happy with our CRV. We purchased our last car from them and the service was excellent. We trust it will be the same this time.

Michael Finn

Good customer support in the service department. I was a little disappointed I didn't get one of my ordered parts installed in spite of a 5 business day lead time request but that is probably a warehousing decision, not the dealerships.

Sheila Johnsrude

We have just purchased our second car from Campbell River Honda, a 2017 Honda C-RV. Although we test drove other vehicles in the compact/ midsize SUV category, the C-RV was the clear winner both for driveability and comfort. We enjoyed the small size but large storage area of our former car, an H-RV, but were looking for a more premium package with options such as power seats and a power liftgate that were not available on the H-RV. The C-RV has everything we were looking for, including CarPlay, which is a wonderful enhancement to the car's entertainment options. After only a few days , we would not consider buying a car without CarPlay, especially if you do long trips or depend on navigation in strange cities. Being able to access the power of your phone's programming, including the flexibility of Google maps, and podcasts for when radio reception is iffy, provides a nice backup to the car's systems. The new navigation system and look of the dashboard are also user friendly and a big improvement on the old system. The CRV has a nice ride and the black exterior with the new rims looks great too. The interior in ivory and grey leather is a refreshing much brighter change from the unrelenting black to which we had become accustomed. The car, while not super powered, has turbo and enough acceleration for our driving needs. In short, we love our new car. It was an easy choice to purchase from Campbell River Honda because they are a very customer oriented outlet. From sales staff to service staff, we have always found everyone helpful, knowledgeable and friendly. I would also highly recommend this dealership as a place where you can get reliable ongoing service for your car. Any issues are dealt with promptly and with no questions or unnecessary fuss.

Conrad Nay

The service provided by CR Honda on my 2013 Accord Coupe is phenomenal. They are always quick to accommodate my schedule, and are always on time if not ahead in completing the service. The expertise at the service counter has always been exceptional, and is especially so since Ben arrived. A good team. And of course the work done is always done well. Very inexpensive and they always wash my Accord. I will only get my Accord serviced at CR Honda.

Bill Humphreys

A great little dealership. The staff are all so friendly and helpful. A truly honest sales staff and a terrific service department.

Mikyla Carlow

They made it so easy to buy a car. The financial agent explained all the safety mechanisms throughly before I signed off on anything. And before I left they made sure the car was adjusted to fit me perfectly. Way to go Handa ????????

Chris White

Great service and always with a smile.

chris simpson

CR Honda Service Department Very satisfied customer right here. Chris

Alan P

Not that many new cars on the lot... trouble getting supply!

Dylan

I had a problem with my 2006 Honda Element and called Tim in the services department. He was able to solve my problem immediately and I could not have done it without them. Very helpful and fast service !

Vasili Kastashchuk

Great place, great people and great cars! What else is there to say, other than when the price and quality is right... Glad to be back to the Honda family once again.

Tiffany McFadden

Great, efficient car buying experience.

Lee Hackett

While searching for a safe and reliable vehicle for my mother— we eventually found ourselves at Campbell River Honda and there decided to purchase a 2020 Honda CRV. The staff were very open and we were quickly able to come to a deal that both sides felt was fair. We found Kennedy in particular to be genuinely friendly and outstanding to deal with and we would highly recommend for anyone interested in purchasing new or used (Whether local or not) to give them a visit, or simply a phone call. 5/5!

Pavel Barta

Great service.

David and Michael

Everyone at Campbell River Honda worked together to make our experience there as enjoyable as possible. From the first greeting from our salesperson, Dayton, to driving home in our new car we were impressed by the service we received and every effort was made to accommodate us. We would never hesitate to recommend Campbell River Honda to anyone looking for an honest, fair and friendly staff to deal with.

iamloril

The dealership worked hard to give me their best deal and it was worth my while to stop and re-drive what turned out to be my new car. Very happy.

AMAL ZACHARIAS

Great employees, great work. 5 star experience for thier service. Especially Brianne Fenn, the parts and service advisor is awesome. She cleared all my concerns on my car. Definitely will go back to them for my services.

Laura Farrant

Paid 89$ for an oil change and a light bulb I asked not to be changed, that wasn't actually changed. When I asked the man I was dealing with, the lady at the desk said "no it was the other one", meaning both of my brake lights were out. But I checked my lights the day before and the side they "changed" wasn't burnt out so I doubt it burnt out in a day. The paper receipt doesn't specify which bulb was changed so I couldn't argue. Feeling like I was lied to and it's not much for a bulb but I can do it myself, which I did a couple weeks ago, and it burnt out again cuz the casing is broken from someone backing into me. Which I plan on buying the 100$ part and replacing myself, which they quoted me for 315$ for that one job. So don't think I will be going back. I bought my car there and have been loyal and now this. So looking for a new mechanic!!

BusterBev

We’re just exploring our car buying options, so we dropped by the lot to get a feel for what’s out there. Logan very kindly showed us the models we were might be interested in and how they might meet our needs. No pushy ‘buy now’ nonsense and he was very knowledgeable, too. Thanks, Logan!

Misko Valent

Quick and professional... true to their quote... friendly and informative.

Clint Monson

Excellent service again. Courtney was able to get the vehicle in on short notice after Kal Tire screwed up the original appointment we came into town for.

Bernice McParlon

I was booked in right away for my oil change, had excellent customer service & my car came back exceptionally clean! Thanks so much everyone

Dave Watson

Just recently purchased a truck from Campbell River Honda. The vehicle was well priced, and the Manager Shawn did an excellent job with viewing the vehicle remotely, and answering all of my questions in a prompt and thorough way. There were a couple of items that came up that were dealt with in the most professional and hassle-free way which really made all the difference. A very pleasant buying experience overall. Thanks again.

Kevin Fung

Bought a used 4Runner from CR Honda. I was happy with the pricing and vehicle. The vehicle needed a number of repairs and I found the repair shop to be extremely friendly and responsive. The pricing was fair for both the vehicle and the repairs. The business office was friendly and professional. Only complaint is the interior of the car was not cleaned before I purchased it. It had food and spilled drink, stains, fur etc. It was barely wiped done. I ended up getting it detailed locally it was that bad. I'm not sure if that was a function of the deal we struck, maybe that wasn't included. But I've purchased many a car from dealerships and I've never had one not cleaned first. Overall, the people were nice to deal with and I felt fairly treated. I'm very happy with the vehicle. Just one small hiccup.

Sylvia R. Zavitz

We popped in with a check engine light issue and the staff were wonderfully helpful and patient in their explanations.

Gary “Thinkgary” Schell

Was a nice environment

Tim Pare

Louis is the Man...you will not be disappointed!!

Brydon McCluskey

Finding this A4 was definitely tough, but Sanjay sourced the right vehicle for me at the right price. He even stayed late on New Year's Eve to make sure I could drive away in the new car, it was handled very well and I'm more than happy with how everything worked out!

Jason mox

I bought a 2015 honda civic from Brian Calbury. Not only was the car perfect, he gave me medical advice. Got me off the drugs. convinced me that doing things his way is the best way. After his great legacy he left at Penticton honda. I hope he he can only benifit you and bless you with his greatness. all of us in Penticton wish you a great positive future! You were terrible at being a general manager. But when they demoted you to service manager because of the lawsuits, i thought they were being really unfair. And that nasty email. We lost a treasure! And now Campbell River has our treasure!

Noreena Falta

Fantastic service!!!!

Linda Harris

I think Casey is a great asset to Campbell River Honda. I think she needs a helper though. smile Linda Harris

Darren Larose

Sales people were very helpful and did not pressure me into a sale. You will not feel pressured to buy a vehicle on the spot going to Honda. They help you find the car for you and have a premium product. Closing the sale was a great experience, I got what I wanted and I am very happy with the price I am paying.

Linda West-Sells

Excellent services very friendly people love.our Honda

Geo Saab

Great Customer Service, Awesome and friendly Sales Staff dealing with Joe Bowerman Professional and Courteous will always come back and recommend CR Honda to all my family and friends

Aolani Delorme

I always have great service and quality work done. I recently went in for an oil change, they kept me informed as to what was happening and how long it would take. Everyone is very friendly in a non-car salesman cheesy way. They even cleaned my whole dash, which was totally unexpected! As always, Thank you Campbell River Honda!

Evan S

A very unsatisfactory experience with the service department here. Save your time and money and take your honda to get serviced elsewhere

Paul McDonough

Happy with my purchase of a Honda Civic from Campbell River Honda. The staff were great to deal with and should I need a different vehicle in the future I would look their first.

Lenora Marsh

Louis did an excellent job helping me purchase a new car Honda civic 2016. I am not very computer savvy and he made me a music memory stick so i could listen to it in the car. Thank you so much for the wonderful experience. You went above and beyond and I really appreciated it.

Cheryl Monson

I've had my Pilot repaired here a few times and I've been impressed every time. In one weird, Trustworthy.

Oshan Lazuk

Amazing dealer ship with great customer service! I highly recommend.

Zachary George

What great service these guys have! Thanks for having me in!

Rohan Chawla

The employees here are very helpful ????

Dave Copeland

Was looking for a new car. Tried my local dealer and they didn't seem to enthusiastic about getting the job done. So I was referred to Scott at Campbell River Honda. I called him up and told him what I wanted, and he literally had me driving away in my new car by the end of the day. I came back for my first service and the experience was just as good. They were professional, quick, and even gave my daughter and I a ride to Elk Falls and back to go for a walk while my car was in the shop. Can't praise these guys enough!

Terry Summers

Campbell River Honda has always provided the best customer experience that I’ve ever had in over sixty of years of driving and they continue to do so. Highly recommended.

Justpretenditsnotreal

After an abismal experience at a different Honda dealer, I decided to make the drive to CR Honda. What I was met with was a competent staff that was helpful and was more than willing to work with me to ensure I got the exact vehicle I wanted. The Sales manager Scott, the floor salesman Drew and Finance manager Stacey, worked hard to get things initiated with bringing my zero km Honda in from the mainland. Although it took over a week to get my vehicle "due too its location on the mainland", Scott and his team kept the comunication lines open, through phone calls and text's to provide updates on the delivery timeline and/or possible colour changes. This to me was outstanding service, being the customer and dropping $$$$$, you want to be in the know, as waiting for a new car that is not in stock can be agonizing. When it was time to pick up my 2015 Si, I was given a detailed breakdown of the car, cautions on how to avoid engine damage during the engine break in period and a detailed explanation of the cars safety systems. The finance manager Stacey, was top notch and worked hard to ensure a smooth transaction...A+ Overall, outstanding customer service, great communications and a no BS approach to selling a car made my purchase as problem free as they come. R.

Susan Demill

I was only in town for the weekend. Both of my headlights had burned out, but I made it safely to Campbell River, where thankfully the team managed to squeeze me in, and make sure that I went home with everything working properly. They pointed out that my other two lights were about to go and changed those as well. And I love that I am always greeted so promptly and cheerfully by all members of the sales and service team whenever I visit the shop. Thank you!

Olivier Wery

They did a good brake job. They also accommodated my request for a late pick up (one hour past closing).

G. A.

You have my real nu mbber and my na me. That is not true! This could go on till it has to. Trust me, I wont just back down And no in both cases, I asked what the lowest prr ice would be. Im not here looking to hag gle, the point was simple, treat all your customers equally. Why tell one person it is fixed and the other one that you could provide any kind of discc ount? It is up to you at this point if you want to continue this here or through our chat communication

Anshmeet Kakkar

Awesome dealers at this place !!!! Affordable prices , so far so good with the vehicle :)

Darrell Block

Really rude young salesman. Assured me I could order a CTR (which I knew was incorrect). I go to the dealership and of course he tells me unfortunately they cannot order right now because the “system is down” (lie). Next I ask for some information on the 2023 CTR and he just looks at me like a deer in headlights. I dont know how these people keep their jobs without knowing anything about the cars they are trying to sell.

Steve Woods

Repair has addressed the issue. Good that vehicle recall issue was addressed without my having to bring to CR Honda attention. Inspection "report card" helpful for planning upcoming repairs. Still waiting for Honda to get back to me with estimates on brake replacement, repair trailing arm bushing and replacing valve cover. Strange the report card didn't mention that the vehicle clock isn't working.

Gail Davies

I find the employees to be very pleasant. They make sure that you are updated on the service work while you are waiting for your vehicle to be serviced. Offers of coffee and cold drinks are a given! They also let me use their fridge to put some of my shopping in as I ended up staying there for a good part of the day. Always a friendly greeting and smile from everyone!

Sherif Omar

Its places like this that make people hate wanting to buy a car. Totally sketchy, dishonest and downright thieves. They want your credit card number to give you a quote. There is no shortage of Honda dealerships around, do NOT spend a penny here.

William Black

I have been very satisfied with the service I have received from Campbell River Honda, and with my HRV Sport. The car runs well and is pretty good on gas , and I like the features like the back-up camera and the right mirror image when changing lanes. There was one instance of incorrect invoicing, but when I brought it to your attention, it was immediately corrected. I appreciate that kind of customer service. I am not sure why this survey was sent to William Black (my husband) because the car is in my name and was purchased by me. Muriel Black

Gurpinder Athwal

Looking to purchase a vehicle from these guys? Well think twice, they pick and choose the pric,e based on the customers names, gender, ethnicity. I have on two separate occassions reached out to the same person, Esther who has not budged at all from the prric.e with an ethnic sounding name whereas another so called "traditional" name, he was able to offer a discoun,t. What gives? No difference in either of the situations, same purchasing scenarios. There is a reason why I approached the way I did, as someone else who I know purchased their vehicle from here felt they were unwelcomed. I will definitely be going out of my way to file a formal complaint! Absolutely pathetic!

wyliePcoyote smith

Very good service. Responded well when parts were not immediately available. Their whole staff responded to this parts problem. I was offered a courtesy car. I declined as I had no need of one. A sales person drove me home... asked me if I wanted to drive the Civic turbo.... Naugh, at age 67 I prefer a driver... :-) The following day the Service Manager phoned me when my car was available and could be retrieved at my convenience. Gave me the courtesy car cell number. Called their driver when I was ready. Driver responded and was at my door step withing 10 minutes. A well dome to the whole staff..

Ali Hunt

My Civic had some major issues and CR Honda treated me very well. It could have been a very stressful situation had they not been so great. I’ve made sure to tell everyone about their awesome customer service I experienced.

dawn chickite

yesterday was just fine tires checked for any leaks, very courteous service, from service and from sales. Appreciate that

Pierre Porcheron

I have been a HONDA buyer exclusively since 1968 and just got a 2017 CR-V. The car is much superior to the 2015 in the performance and ease of operation, mainly the GPS. Honda added numerous new operational features. Now as to the Campbell River Honda personnel, I cannot find enough words to describe their competence, friendliness and willingness to help. I wouldn't hesitate to recommend my friends to the salesman Mr Kerry Lewis. Rarely did I come across a salesman this knowledgeable, accommodating, friendly and foremost not applying pressure to make a fast sale. Thank you to the finance manager and the service department that made this deal possible and help in getting special equipment to assist my handicapped wife.

Elan

I had work down related to a recall notice. The service was done in a timely manner and even got a ride to a from work. Very good experience.

Belinda Miles

My service was good - they even washed my car which was great and the staff are super friendly. My only negative comment would be that when they find stuff that they recommend needs fixing, they should call you so you have the option to have it done while the car is already in there (if you so choose) instead of having to come back another time.

Bruce Donald

Fast and courteous

Peter phillips

Casey was excellent at explaining the different options and solutions for the various problems we were experiencing with our truck. She helped us with our warranty and the Honda warranty to offset most of the cost of repairing our vehicle. Thanks to her great service as we will remain loyal Honda customers.

Pat Clarkson

From Ben's greeting to when he walked me back to my car to ensure I understood what had been done, the experience was seamless.Well done!

Dianne Lady

Good service center. Prices are affordable.

L Fraser

We had a great experience with Campbell River Honda. The staff were thorough in explaining the differences between the models, allowing us to make our decision with confidence. We love our new Accord Sport.

stephen morgan

had tires put on

N H

Brandon was very helpful and excited in his own right. Got a decent deal on a car I really like. Worked with me to find a way to get the car in my budget. Definitely would recommend.

Sasha Lenox

Horrible experience since day one. Sales staff isnt knowledgeable about the own cars they sell. Almost every question you ask them, they say they have to look it up. That isnt a problem, but they give you the run around and with a side serving of attitude. Service department isnt any better. There isnt anyone there but they still claim they are too busy. I am not coming back here again

Bruce Holland

I'm very content with the service department of Campbell River Honda. I've been taking several Honda products there for over a decade and the quality of work and interaction with the service team has never been better. The whole group is a feather in Honda's cap and a good reason to stick with Honda.

Pat Buzit

as always the staff goes above and beyond to service my car. By this I have had 33 years of trouble free driving with Honda. Thank you.

Dave Chater

Great experience with Campbell River Honda. Love our new car (well- new to us). Appreciated the low key and relaxed atmosphere in the dealership. Thanks to Kennedy and Esther for their help in moving us to yes to buy the car. Also thanks to Shawn for being so patient and proactive in working with us to deal with and finally have success with our overly bureaucratic and "rules bound" bank!

lynda mcgregor

We had a very positive experience at Campbell River Honda. All the staff were very helpful and courteous and we would definitely recommend them to anyone else. We do plan to have our servicing done there even though we are from Duncan. They are the best.

Ralph Smith

Great customer service

Baylee Justine

the team at CR honda was a dream to deal with. Esther was very thorough in explaining the features of each vehicle i was interested in. Mike in finance was very patient with me as i explored a few different vehicles and payment options, i walked away feeling like i got everything i wanted at a price i was happy with! Thank you!!!

Al Downey

My visit to Campbell River Honda on Nov 16 went exceptionally well. A great bunch of people. Thank you.

jaspher valdez

Our first experience with Honda from start to finish was just amazing. Staff and management were all welcoming and approachable. Although it was our first, we felt we were taken good care of ad that our needs were met with utmost care. We would definitely recommend Honda and know that they will be taken care of as well. Impeccable service ????

G A

Excuse me! Hello, mr responder! If there was an option to submit screenshot.s, trust me I would do it in a heart beat. Too bad it wont actually post what I upload. One customer was told it is fixed price, the other customer was given a thousandfivehundred disc ount. And now you are going to pretend like this never happened? I will be pursuing this further, wait and watch!

Meghraj Gnawali

Excellent

Anoop Mangalassery

Great place great people would recommend it

Robert Brady

Courtenay is aawesome in parts

Dianne Granacki

Professional, knowledgeable and super helpful.

B Davis

Very professional and helpful team all around! Highly recommend!

shuyuan teo

I live in victoria and recently bought a used fit. They drove the car down for me since I was new to the country/island and wasn't familiar with driving here yet and had needed the car urgently. I paid a deposit and took a test drive / inspected the car before we finalised the deal. The cvt was smooth and powerful and the car totally exceeded my expectations. Throughout the process, the customer service with CR Honda was exemplary. Subsequently, I realized that there was a problem with the hinge in one of the wiper blades when I washed the car. I dropped by almost 2 months later when I had to make a trip up island to Campbell River. Got my free car wash and also feedback about the faulty wiper blade. Unfortunately, they did not have stock and was not able to replace it for me. The sales manager acted quickly and promised that he will have the replaced wiper sent to campus honda in victoria so that I could go down and have it replaced. I received a call a couple of days later and went down to have it replaced! I would definitely recommend anyone to buy from them! Not only because Hondas are awesome, but they provide one of the most competitive pricing and awesome services! Good job and well done CR Honda! :)

Tyler Salmond

CR Honda is a great place to purchase a vehicle from, low pressure sales and friendly financing personnel who genuinely work with and for you. Have bought two vehicles within the last 6 months here, highly recommend CR Honda

Ian Borenheim

No issues at all with my latest service, got exactly what I asked for promptly

Hilary Hansen

Counter staff most helpful and informed…. Service had the vehicle ready when promised and washed to perfection!

Geneine M

Brydon worked with me every step of the way right down to coming in on his day off, meeting us at the ferry in Nanaimo and helping us through the insurance process. I felt confident buying through a well reviewed company and would definitely recommend!

Brian & Donna Hart

Service was done promptly & efficiently. Staff are great!

Campbell Craig

I bought a used Honda CR-V in January 2017 with the help of Joseph Bowerman Sales associate it was an excellent experience no pressure with all the right information ,Joseph is very patient and showed us older folks how to hook up our phones to the blue tooth in the CR-V and also all the accessories . If you need a Honda I recommend driving to Campbell River Honda

Ron Pollock

Was impressed by the young man who took me home and ought me back o the dealership to pick up my vehicle. He was a very pleasant person and a very careful driver as well! The service staff are exceptionally good at what they do, pleasant and helpful.

Roz Latvala

October 12, 2016. Front brakes were replaced on my 2007 Ridgeline. Apart from replacing the battery in 2014, this is the only service that my truck has needed to date. I feel safe and secure with this vehicle. Thanks Campbell River Honda.

Janet Cafferata

I am pleased to report a very positive experience with CR Honda. Our salesman, Brandon Viskovich, and the team worked hard to enable us to achieve precisely what we had set out to accomplish - a safe, reliable vehicle at exactly our budgeted amount. Thank you Campbell River Honda!

Jim

absolutely awesome service and the salesman Brandon was amazing really made us feel comfortable and confident in our purchase of a civic left there feeling like we were family not to mention the extras that were thrown in on the deal,we have dealt with alot of dealerships and Campbell river island Honda was hands down the best highly recommend them to all my friends and family thanks island honda and especially Brandon the salesman.

Joe Ferreira

To start with I am using my dads google account since I don’t have one. I am giving a five star because of Casey! As busy as she is she is so pleasant to deal with.I always feel like I get such great customer service with her.

Linda Carroll

friendly staff; and helpful. a pleasure to visit.

Hugh Bomford

Good service. On time and done well. COVID management system was good.

Bill Nike

'Diligent Search and Professional Process Having set very specific requirements (price, specification, finish level, low mileage, safety and reliability) in looking for a used vehicle and, after diligent searching over some weeks, Brandon (Sales) located a vehicle that ticked off most of the boxes! With prior approval, we test drove the vehicle over a 200KM round trip resulting in some questions concerning tire wear and brake pads status. CR Honda agreed to reassess the prior 3rd party safety check, resulting in full remediation and compliance. In this regard both the sales and service personnel demonstrated adherence to 'best practice and professional service'. A 10/10 score by any account. Registration of the vehicle and the transaction of payment and administrative paperwork, was likewise expedited with courtesy, speed, and integrity, ensuring CR Honda, I have no reservation in commending their services. Thank you Brandon (Sales), Brandon (Service), Jastin (Finance), and Nellie (Insurance Broker). A very happy customer!

Dennis Mense

Excellent service.....and at a reasonable price. Thanks

Catherine Wadden

Huge rave to Campbell River Honda, the staff are super helpful and friendly and I feel like the technicians really care, they’re honest and very hard-working!