Reviews of Budget Truck Rental (Car Concessionaire)

Mary Catherine Večko

The first time we used Budget and parked our car with them, they asked us to drop our car keys, so when traveling again we did the same and left all relevant info in the key drop. We were arriving back just before midnight on our return trip, so I called ahead from abroad to make sure someone would still be there and was assured this would be no problem. Our flight got in 23.45 to Kamloops and the desk was closed, no answer when I called their number. Next morning I called to ask what was going on and was told the employee "must've gone home". No kidding... We ended up having to taxi to the hotel and back to the airport the next morning to the tune of $60 and were given a shrug and a "you don't have to leave your keys, just so you know for next time". No offer of compensation or attempt to make up for our experience. Extremely disappointing.

Vignesh MohanaKrishnan

Airport Budget has a huge inventory and price wise it is little high but comparable with competition. Wonderful staff .

Angie Morris

Went there with confirmed reservations but when i asked to change from 4 day rental to a 2 day rental was not only denied but than none of the other companies would rent to me either so i was screwed and told to access rent a wreck which is excusse me was located in the other side of kamloops screwed

Chantel L

Great experience. Top notch customer service, just realized this location is only for flights. Thank you for accommodating us. ❤

Greg Taylor

My experience is with corporate bookings. Everything went smoothly: I come off the plane, and the Budget desk is right there. A bit of paperwork, get the keys, and the car is sitting in the parking outside. The stalls are numbered and there's a huge Budget sign overhead to help find their stalls. Easy peezy lemon squeezy.

Sam

Be sure you flight isn’t late or your delayed for any reason. The staff here does not stay at the location and even if you have a reservation you will need to call them and then wait for them to travel back to work.

Brent Johnson

Do not trust the price that you are given through online reservation! I reserved a full size car online for $507 CAD. Upon picking the car up, before I had even stepped foot in the car, I was told that not only was the charge for the car actually $861, but they did not have the full size car that I had reserved either and had to give me an intermediate class car. The desk staff and manager are absolutely useless when resolving issues and gave me no other option than to pay for it now and try calling customer service on my own time. I have rented numerous vehicles from Budget in the past without even an issue but unfortunately I can not say that anymore. I highly suggest renting a vehicle from somewhere else at the Kamloops airport.

Alison Reddick

Got a amazing upgrade. But wasn't informed about a extra security deposit

Greg N

Before renting a car they were very insistent that I sign the condition report on the car without looking at it myself like all other companies. When I made of note that I hadn’t inspected the vehicle I was signing for, they got mad and made me wait 20 minutes to inspect the car. Sketchy. Found extra scuffs on the vehicle they ‘hadn’t noticed’ of course.