Reviews of Greg Vann Nissan (Car Concessionaire)

Peggy Rogers

So we purchased a Rouge a few years back and then had the dealership put on new plates for us. For some reason in the past 6 moths our plates started to peel and fade, SO my husband took some tools with him and went to Service Ontario to have them replaced....He came home shortly after without the new ones saying the threads were stripped and he could 'nt remove the old plates....So he called your service dept. and asked to make an appt. to have the screws removed (as it was your service dept who put them on)...he was told that we would be charged to have this done...REALLY...are you kidding me...YOU put them on....I told him I would go to your dealership but he said no I will find a way...so with the help of our mechanic neighbour they accomplished the job...We are leasing this car and have another year and half, so not real sure we will be dealing here again....very disappointed in your customer service...

Nikita Findlay

Bought my first car here and it was a very smooth, good experience! Everyone took the time to answer mine (and my mothers) 800 questions and I am very happy with the vehicle I got :)

Ghada Kandalaft

Good services

Thomas E

Called due to my car's passenger seat & airbag light not turning off. Brought it in for a diagnostic. 1.5hr later, the service centre receptionist comes to me and tells me that it'll cost $3,717.45 to replace the seat due it the lights turning off and on sparatically. She then said they would need the car for 5hr... 5hr to replace a seat... It's 4 bolts and a connector cable, that shouldn't take more than 5 to 10 minutes. I looked at her in disbelief. We bought the car in August 2020, it's a 2015 Versa and it cost $8000. How does a seat cost half the price of the car? I would be better off just selling the car as is and getting something new. I explained all this to her, and all she could say is that I can get the seat replaced or buy it at a junk yard and press my luck if the seat is in good shape... A seat from the junk yard would cost $200, and that's model/trim specific. Needless to say I left very unhappy with this. They reset the sensor and guess what... The lights have yet to turn back on and I drove it quite a bit afterwards. So I'm being told to replace a seat, that in reality, didn't need to be replaced at all. Those are some f*cking crooks if you ask me. I'll never do business here ever again.

Dayna Mastro

Great service Didn’t feel rushed when going through what kind of vehicle I needed The entire team is super friendly and will be going to this location I’m loving my new rogue and all the great features it has

Lise Savard

Quick and efficient!

Mike Green

Picked up a fleet car here. Very fast and courteous experience. Car was ready, full of gas, tires shined...immaculate inside. Kim from fleet very friendly and also professional and efficient. I wasn't a nissan person before this, but now I'd be tempted to go back in there and look around for our next vehicle purchase!

Ronak Patel

I went there for oil change of my Sentra 2017. After that I was driving home and was about to merge with the highway and I accelerated and suddenly the speed was reduced to 90 km/h to 65-70 km/h. I was so panicked and the traffic was coming. it was so dangerous situation and very risky which might lead to big and horrifying accident. Somehow, I managed this time but again after 2-3 minutes, it happened again and again. The moment before changing the oil, my car was working absolutely perfect. I drove their service station and there was no problem. They have done something wrong while doing servicing of my Car. I thought that I should inform them about this issue. So, I called them and they gave me an appointment for a full diagnosis a week later. I mean you guys are serious? How can I drive for another week with this condition? They should solve this on the same day or next day.

Dave Barrett

Great sales and great service. This is our third vehicle that we have purchased.

Kevin Puklicz

My Mother took her Pathfinder here because the AC had stopped working, I look after her vehicles and requested she take it here to get looked at. My Mother is not knowledgeable in vehicles. They looked at the car and figure a switch was broken (<$100 part) and then quoted her 10 HOURS to have it installed, she called me and I told her we will go somewhere else. The Service Guy (She believe his name was Sam) then proceeded to tell her she should be looking at a new vehicle because hers is getting old. (She owns a 2009 Pathfinder, just over 100k on it, In great shape) As I get home and talk to her about it, Greg Vann calls saying they have made a mistake on the quote and now they quoted the job for 5 HOURS. This was extremely frustrating because clearly they were trying to take advantage of my mother. Something I would not suspect Greg Vann to do but here we are. I suggest going to a different Nissan dealer as to the Service here is untrustworthy and unethical.

Brian Munday

Great sales and service staff, by far the best in the area!

Emma Velasco

Best dealership in town … staff always friendly and helpful

Tommy Kudoba

Bought a 2019 nissan kicks from Greg himself. Everyone that worked with me through the process was very nice and helpful!

Lynsay Schiedel

Definitely a great place to buy a car! We bought a Nissan rogue almost a year ago and the process was so easy! When deciding on what SUV to buy we went in to a lot of dealerships and this one was hands down the best, I'd recommend going there if you are considering a Nissan. They aren't pushy and give you space when deciding. We are still in love with the Rogue and if we decide ever to get a newer model this is the place we will be going to!

Peter Winkler

Excellent customer service and no hassle making warranty claims.

Kathi Philp

Love the staff there. Very friendly and I have never had a problem from sales or service. Have bought 2 vehicles from them and will go back for my next one.

Muhammad akmal

Mister Ael is so nice person

A CD

I only owned and drove my "Nissan certified" pre-owned/used car for 1 week to later find that there were major issues with its charging performance. Clearly, the "certification" they say they do on pre-owned/used cars isn't much because I couldn't safely drive the car I just bought. I brought my car in to have it serviced trusting that the problem would be resolved. 1 day later after picking it up, I started driving the car to work only to find the problem wasn't resolved; my car wouldn't accelerate on one of Canada's busiest stretches of highway! I could've caused an accident! I don't recommend anyone buying or having your Nissan serviced here.

Duane Duchesne

Service sucks

D Williams

Has gone down hill. I will not be getting a new car from here ever again. They use to care about the customer. Now just give my money. I stopped coming here because I was told I needed a new battery when it was tested and I still started in - 20. The car was one year old. Had a collapsed spring on front right. guy wanted to replace whole frunt end. When it did not have any damage on leftside

Adam Edward Oliver

One star! please note: I have not made it past the sales team. The older man I had spoke with was very arrogant he acted like he was doing me a favour by talking to me. He stressed "I don't work on commission". "We're barely making money of a sale" same sales tactics but delivery was SMUG. Every sentence made me want to get out of there ASAP. Taking my money else were.

handyman tips Farook

over price I have quote from this dealer they ask me $640 plus tax same work I called different dealer quote me parts and labour $369 plus tax be careful always get second quote they r over price and wats to do more work on your vehicle.

Helen Purdy

I have been dealing with this location for about 14 years and have always been pleased. This year I dealt with a sales rep by the name of Ryan Kelly, he was very through and exceeded my expectations. He went through the vehicle with me to make sure I understood all the functions. I love my new Rogue and can’t thank Ryan enough. Helen Purdy

Sarah CK

HORRIBLE INCOMPETENT SERVICE department! I have had my new Nissan Rogue in multiple times about the same malfunction issue right from the start. They keep my vehicle for days and tell me it's fixed only for me to have the same issue days later! The staff is indifferent and unapologetic. Also their SERVICE RATES are way over inflated, much more than other dealerships. Save your time and patience and avoid this place at all costs.

Marin

Thank you Denise for helping me get financing my new car - Nissan Juke. She was very easy to work with, professional, and experienced. Far - the sales representative was friendly and supportive. I really like my new car. Thank you guys!

Don Oldford

Good dealership

Ann Bronx

Do not do business with them. They will try to screw you over if you run into any issues. Overpriced!

Shane Luis

I've purchased three cars from Greg Vann Nissan. Each time I've been met with a friendly and knowledgeable staff. Even when something has gone wrong with a car this dealership stands by and helps out in ways I didn't think dealerships would. In one instance Greg Vann personally dealt with a problem and helped us out in a pinch. Everything from the service department to sales at this location is top notch. They're highly recommended for first time buyers and seasoned customers.

BigEd’s Art

Am definitely not dealing with Nissan again, I have been a bit patience with their department because Donald is an awesome technician. But this morning I was very disappointed. This morning 3 of my pressure tires were low and Nissan couldn’t come through for me, they asked that I book appointment for the next day. It was only pressure tires, I went to Mr Lube and it was done in less than 10mins,

CanEggs Canada

One of finest dealer for Nissan, I highly recommend them. Courteous and pressure free. Absolutely the best dealer for cars

Tyler Stere

I have bought an Altima SE R from GVN and have only gotten it serviced by them and always get great service. The express lane is always fast and professional as well as the service dept.

Abdulazeez AL-Saeed

We just recently purchased our second vehicle from Greg Vann, big thanks to Wayne and Kim it was another amazing experience, from the moment we stepped into the dealership they were so helpful. Highly recommended

BIRD CHANNEL

I give 5 stars because i like GREG VANN NISSAN all of them services very nice. They are honest and they didn't push me to buy the car. They let me decide by myself I came to there second time to see the car. My sale man name is Wayne in the frist time weren't there, other sale name is Cam sevices me so nice. He helped me find out what the car has many options. I had visited some dealers around Cambridge, Kitchener, Waterloo. Sales man didn't say HI to me and didn't ask me any questions. I was so shy then i thought, those sales man think i don't have money to buy their cars. They don't need me, so i don't need them. I stepped out of their dealers. I love my car NISSAN MURANO 2017 so many opttions. I love purple colour NISSAN company should Paint purple colour cars. White and black colour car so many. I bought 5 cars in my life. I never got nice services as GREG VANN NISSAN CAMBRIDGE Tom.

Linda Barton

I bought my Nissan Quest in 2011, and have to say I enjoy beyond excellent service each and every time I brought my vehicle in for check ups and oil changes. And I rely on the Shuttle Service as I am located outside of Cambridge, so I can get back to work and get stuff done instead of waiting around. Service is such a huge factor for me when I invest in a vehicle!!

Dom P

Do not take your car here! Went here to get a key made for my car and they tried to scam me out of several hundred dollars in diagnostics fees, and claimed that my key was incompatible with the car. I went to a real locksmith and he had no problems using the key I supplied. To make things worse I got my car back in several pieces and was told I would have to pay another hour of labor to get my car back the way it was when I brought it there. Upon closer inspection I noticed that they broke the interior pieces surrounding the interior column and were very unapologetic about they just said "that's what happens on 15 year old cars". Hope these scumbags get what they deserve.

Gordon Stewart III

Great staff, helpful and informative.

Daniel Gilbert

Parts department not open on Saturday.

Dmastro 1

Amazing staff

Bayad Sulaiman -Xandan

Like the oil change express. Very efficient .

B

People who value their investments should take your vehicle here for great service work even if you don't drive a Nissan, mechanics are compensated for every minute of time they spend on your car. Highly recommend.

Dj Shanee

Very helpful staff. Were not pushy and made sure we got the car that was best for our price range and needs

kathy hrinivich

Best best best dealership. Did such an amazing job and go above and beyond to help every time!! Wayne S you are soooo good at what you do. Everyone there is!! Thank you!!

Erwyn Gamao

They offer customers a drive home and offer to deliver your vehicle to your home

the doctor is in

Stay away!!!!!! Service department- shady shady shady . Seem to make up numbers on the spot . Team in the front seem nice -managers whisper to each other- very odd . Go elsewhere for service.

The Cabby's

Do not buy a vehicle here especially one that has a cvt transmission. My pathfinder has gone through 2 transmissions in 109153 kilometers. Oh and I don't tow anything. They refuse to recognize that their cvt transmission is faulty. I received no assistance from service staff. The most recent experience I was told by John in service that they could not install my new transmission because it was purchased from Nissan Brantford. I have confirmed that was not true and they could have performed the work. If you enjoy getting the run around and don't care about the quality of customer service especially the entire service department then this is the place for you!

Quinn Hollohan

We purchased a used nissan leaf and had a great experience with the team at Greg vann nissan. The car was clean and runs great. Information was very helpful and the responded to emails very quickly. Would recommend the cars and the dealership to friends for sure.

Chantelle Prinsen

I bought my Nissan Brand New 3.5 years ago. Yesterday it started to drive different, no lights went on to indicate a problem but I took it in right away to see what the problem was. I found out today that my transmission needs to be replaced, after 3.5 years and 150, 000km the warranty is up so they won't do anything about it. Strange how in the U.S. the warrenty is good for 100, 000 miles which would be 160,000km and in canada the warrenty is only good for 100,000 km.The car is not even worth me paying $5000.00 for a new transmission based on the balance owing and what it would sell for. I am extremely extremely disappointed with Nissan and won't ever buy a Nissan again as it seems very unreliable based on my personal experience. Do your research before you buy a Nissan Sentry and the quality of their transmissions and the issues that arise in most Nissans.

Joshua Almeida

Very Expensive For Service, We have a 2010 Nissan Cube we got spark plugs and the belt changed for maintenance. parts and service costed $519 total.

Dawn Mills

I had to take my car in for recall work. The work was completed in the time specified. They called with some recommendations of other work that could be done which I declined and that was ok. They don't provide shuttle service so if you have to take your car in and leave it for any length of time be sure to arrange alternate transportation. So far there have been no further complications with the car.

David Estill

The sales side is great. The service side leaves something to be desired.

Lexi Tiggelman

A big thank you to Ryan and Kim from Nissan! Pressure free shopping experience with amazing service. Will recommend and be back in the future!

PATRICK CAMPBELL

Bad energy in the building. Not from everyone, yet enough to get my guard up. Also the owner doesn't return phone calls or have anyone follow up.

Kunal Thakur

Very nice place. Always feel welcome there. Mike is a great guy as well as all other technicians. Peace of mind every time I get my vehicle serviced there. Kudos!

Uzair Ahmed

Sales person was of no help. When we asked him about the Rogue he literally just pointed us in the general direction of the car and told us to go look at it, while he leaned on another car and stared into space and offered no input on the car we were interested in. He didn't make any ffort to make a sale. Wear a suit if you plan on buying from here as they judge you on your appearance and will treat you based on how "Rich" you look. Ended up buying a CRV from a Honda dealership and couldn't be happier.

Sandra Wacikowski

It doesn't matter when I go to Greg Vann Nissan, I am always treated with a professional respect and no matter who you talk with, I am treated like family. A wonderful experience and something that is very special to be treated as such. Way to go Greg Vann Nissan! Thank you so much for your professional courtesy and treatment with this customer.

Rob Greenwood

Great service! 1st service visit, see you again. Thanks

Eric Baker

Had the best experience with Donald. The level of service I experienced gives me confidence that I will always be taken care of at Greg Vann!

boris radovanovic

dishonest place of business, I call about specific car set appointment drove 120Km to find out they sold car in question 2 days ago, and trying to pedal different car??? If Nadja answer phone, I would think twice before making trip.

Brad Cunningham

Great service and customer service

Emily Something

I love the service and parts department. I have been dealing with them for 4 years now and they are always quick, courteous, friendly, and I've never felt taken advantage of. I love them! I feel less enthusiastic about the sales people, they are friendly but really feel like car salesman, if you know what I mean. Not a bad thing, just a little pushy. He was ready to have me sign on the dotted line before I even got a test drive.

Milena Head

Efficient and professional staff without sales pressure.

Werner Ostermann

I was there as a service customer. Turns out I needed a rad replaced. They shopped a bit to offer me a lower price on an expensive radiator and at the end of the job they came in under the price they quoted me. I couldn't have done better on the price at a rad shop or corner garage. Plus they were able to shuttle me to and from work. They were very professional and there were no surprises. I would recommend their service department.

Dray Tofan

Incompetent mechanics took my truck there many times while in warranty and every time they told me they couldn’t duplicate the problem until the warranty expired the they fought problem and could fix it for thousands of dollars I will never ever buy a Nissan ever again be aware people don’t accept excuses like couldn’t replicate the problem

alice da silva

Denise and Andrew were fantastic! Came in looking not realizing that the dealership was closing in 30 minutes, I knew exactly what I wanted to purchase, Andrew answered all my questions made an appointment for the following Saturday as I was leaving he came back and brought me in to the dealership, crushed some numbers to fit my budget and then sent me to see the lovely Denise, they all stayed past closing time , now that is customer service ! Can’t say enough about the staff at this dealership, awesome experience and I love my new car! Andrew and Denise even reached out to me after to ask me if I had any questions about the vehicle ! What a team!!!

Julia Maika

Greg Vann has always been great to me! I’ve been dealing with them since 2003. Everyone is always so nice and pleasant to work with. Purchasing a vehicle has always been a great experience.

Anita Hillis-Krause

I have been leasing vehicles and having them serviced at Greg Vann for over 15 years. The service is always quick and efficient and the staff is always pleasant. They make every part of car purchase, lease and service as painless as possible. It is like coming home every time I visit Greg Vann. Thank you so much! ????

Brian Gray

The very best in Customer Service, Satisfaction and Delight!! Ask for Kim, an absolute professional.

Suzanne Crawford

Great, helpful staff.

Bill N Bev Smyth

Before we purchased our Rogue we did our research and visited several different dealerships. Greg Vann excelled in customer service. Ryan, Kim and Denise took the time to answer our many questions. Thank you Ryan for patiently and objectively showing us the Pros and Cons of several different models. When we finally decided, we knew that we were making an informed decision and purchasing the vehicle that best met our needs. We love our Roque and appreciate the extra services that you have made available to us.

Lisa Simmonds

I have purchased 2 vehicles here. Great service.

Justin Case

Browsed after hours. No sticker prices on the cars. What are they hiding, is what I though. Nissan failed with the new Pathfinder body style. Looks like a soccer mom van. Time to look elsewhere.

Vanessa Machado

Very unprofessional basically told us we weren't good enough to test drive a 370 z ...made me feel very uncomfortable. The manger there is rude and clearly doesn't want a sale! Thankyou Nissan cambridge for the worst service goodluck on selling cars that way !

Eric Gaudet

Great sales experience. Even the business office side of things was no-pressure. We were offered all the extras but just given the price and the information and left to make our own decision, without any scare tactics.

Vitra Mohammed

Very friendly Service staff.

Brett Bullock

GREAT service!! Very kind, quick, and transparent! I was in need of a vehicle pronto and Greg and his group were very accommodating and worked quickly and on my schedule. Great car too!!

Josh Stabback

Very bad experience with service department. Dealt with rep Donald - look through the reviews here to find out more about this guy. I was lied to and they were counting on me not knowing anything about vehicles. I would not recommend going here unless you are ready to question their recommendations and refuse work. Leasing department gave me a bit of a run around, but got the job done. Bad service experience safetying 3 year old leaf. Was buying car out at end of lease, the rep asked if they could safety it in house. The car then failed safety as it "had less than 1mm of pad life left". They said it needed front and rear brake service + new rotors. I questioned them and asked for pictures as the car has less than 50k on it and is electric (much lower brake wear). In addition, the brakes have squealers on them that would have gone off way before 1mm. The rep changed his story and said it was less than 4mm, and he read the report wrong. He said it didn't actually need rotors and the back brakes were fine. He then said there was a stuck pin, but they wouldn't free it without a full brake service. I asked them to take it down (paid $150 for them to look). Once down they said they freed the pin anyways but still wouldn't safety. Took it to Otts in Hespeler, no problems found and they safetied. When asked about the brakes they said there was plenty of life left. Car did not need rotors, front and rear brakes were fine. Stuck pin lead to some uneven wear in the front, but lots of life left after freeing. The rep changed his story many times as I questioned him. Do not take the service department at face value, get someone trustworthy to look.

Cole W

Could Have Been Better. One of their sales guys was good. Sales manager was a jerk. "If you want to buy one somewhere else, go ahead" type of attitude, which not surprisingly matches almost all the reviews! Take the hint guys. Better luck next time. Won't be me, though.

Fabio

Technical service is really fast and reliable. Although the receptionist didn't seem to have breakfast due to the horrible mood, I recommend this guy's.

big hero

Great

Bob Stebbings

Great Service. Good value.

Randylin Babic

The people at nissan helped me not only get the car I needed but handled my family and I like friends and not just a commission. Greg himself was fantastic talking to my girls while I finished up the paperwork. Will shop there again.

Christine Otterman

Had a great experience buying from them. Kim was wonderful going over everything with me, and explaining it all so that I understood. Denise helped me with the extra options, and gave me time to decide which ones I wanted. Thank you guys so much!

Ronald Doyle

Great deals Jon bolt salesman amazing

Steve Chretien

Amazing experience all around !! They take the time to work within your budget and ensure everything is great when you pick up your new car !

Lorraine Weir

Thank you so much for all the advice and help getting our Nissan Sentra, we love it sooooo much. Ryan who gave us all the details, showing us the car, explaining everything, and the wonderful Denise who finalized everything, and made our day. We would recommend the great staff at Greg Van Nissan and say pay them a visit.

Nunya Business

My experience is mixed here which is why I gave it 4 stars, one sales rep ruined it for me while another brought it back up. The first time I went in I wanted to test drive a juke, the sales guy wouldn't give me the time of day even though he was just sitting in a cubicle because it was getting closer to the end of the day, it was 330 and I belive they closed at 5, I think his name was Ryan Kelly, don't quote me on that but it's something similar. He asked if I was going to buy it today, I said I don't know I'd like to drive it first, he wouldn't try to find one with the options I wanted, and told me I had 5 minutes. So I left and the next day went to Oakville and bought one. A few years later I wanted to trade it in so I gave Greg Vann Nissan another shot and this time was dealing with Wayne schill, he was great, and he gave me the time to make an informed decision about my next purchase, they gave me a fair trade in price for the juke. And got me the exact trim, colour and model car I wanted.(which had to be shipped from bc).

mark Hudson

I used to take my car that I bought from there for oil changes. But last time I went while I was waiting for oil change was looking at a yellow 370z and a sales rep approached me and was a bit rude and talked like I couldn't afford this car. Really really arrogant. Put me off and I won't go back. By the way I paid cash for one a month after.

Marce GC

Good service with professional staff from all departments. My 2015 Rogue had a recall and I brought it later on to check on one of the fobs. All calls I've made have been answered, appointments booked and done on time, always greeted and thanked for using their services.

Munnal Minhas

Fast, friendly and affordable services. Very impressed.

Mohan Dookie

Great cars. We’ve bought 3 vehicles from this dealer and all servicing done there as well.

Mo Ghori

Great experience as always ..staff is friendly, courteous and very professional.

V Kuf

Terrible service. They give you one price to make appointment and bump it up claiming it was a mistake. I don't see a reason why a client should pay for their mistake. If you make mistake pay for it. I waited a week for appt, arrived and had to cancel due to price. Called manager he completely disregard me and the problem. I told him I used their services for years and i will not come here again if he will not take care of it. His response was....'thank you for letting me know' !!!! That was his response.

Rob Andrew

The Express Service Department is one slick operation. Always prompt courteous and thorough. The waiting area is minimal but, the folks have you in and out in an impressive amount of time. As a bonus they provide you a complimentary car wash coupon for use at your convienience. Outstanding Service!!

Magda Salamanca

They are always very friendly and kind. Great customer service

H Howcroft

Greg Vann Nissan is an excellent dealership. Whether purchasing a new vehicle or using the service department facilities you will be dealt with professionally, ethically and pay a competitive price. Hugh Howcroft

Terrance Green

I did not have a very good credit record but Denise pulled some strings and got me a great interest rate. Its nice to see that some people want to help those that need it. I would recommend Greg Van Nissan to anyone. Thanks for all your help.

Shirley Vanderahe

Excellent service from sales advisor Daniel harold today. He was polite curtious, and highly professional. Explained in detail all I needed to know when collecting my new nissian juke today from Newmarket road branch in Cambridge, Excellent service provided. Will highly recommend Daniel Harold to family and freinds, thank you Daniel.

Carlos Pereira

I walked in to look at the Rogue, guy asked if i need help, i said i'm just looking, it's on my list so i want to see it. he left me alone for 5 minutes and then he started, saying he own one, it's the best vehicle on planet earth, better than all the rest. I told him, I've wn a 2004 murano and din't like it but i'm hoping the new rogue will drive nice as i do like the styling and price seems decent but i'm still concerned as i didnt have a good experience with the murano. his response was, that he also owned a murano and it's was also the best especially in the winter. i said, i felt too heavy and under powered and in the winter, it did drive good but stopping with all that weight on a slippery surface was kind of dangerous from my experience. He said, nissan has the best, price, reliability, styling, handling, quality, everything, lol. this guy was a wacky, he couldn't get it through his thick skull that, i have owned a nissan before and was just hoping this one drove better. and looking for a good deal for me and my family. He seemed kind of rude, with his body language and assuming he could just say all kinds of crap and i'd eat it all up. i've owned a nissan before, and the only reason i'm looking at it, is to see if improvements have been made, what i really wanted was a subaru, mainly because i know i won't have any problems with it and they are nice to drive. still looking into the nissan rogue if i can't get a forester but it won't be at this dealership even though it's so close to my home.

C M

Great service and people. But dont book an appointment via web...dosent work????

Mariecris Baricuatro

The place was awesome. Service was quick and efficient. Their staff are helpful and so friendly.

YADDY SINGH

Nissan has good card but this dealership has the worst guys to deal with. Never buying another car from them. While signing the paper, they promised to have my car ready within a week and it took one full month, full of numerous phone calls, email exchanges and still continuous delays. Never gave me a firm date.

Sheng Wang

Now, to do oil change there, I start to worry that conventional oil may be put "mistakenly" into my car tank again which actually needs synthetic oil only as specified by Nissan's manual.....

Atticus Finch

If you enjoy being belittled by service advisors this is your place. I have never experienced such poor service in my life. I think 4 year olds have better service skills than these guys. I always like to support local and that's why I've been taking my SUV to my local Nissan for all the regular service packages and oil changes. After years of abuse from this place service advisor Don Lemieux pushed me over the edge. I've never been belittled until I met Don. This guy has no place being in any service role. Very angry little person.

Marko L

Very bad customer experience with Service Department. Took my Nissan Altima 2013 for A/C diagnostic on August 4th, 2021. After diagnostic is done, claiming A/C compressor is not working and needs to be replaced = $ 1762 + tax. Advising me also to replace transmission oil, spark plugs, wiper blades etc. Refused work to be done by Nissan Service Department and went elsewhere to fix A/C compressor. Cost for diagnostic $ 180 + tax. Going by Nissan Service Department expertise and diagnostic, compressor was replaced, however that didn`t fix the issue. $ 1300 didn`t solve it. Guys at Quality Lube and Tire on Old Highway 6 ,found out that connector that goes to condenser had a faulty wire, thus causing compressor not to “kick in”. My old compressor was in good working condition !!! Nissan Service Department misdiagnosed the whole thing. On August 19th, 2021 went to Nissan and spoke to Service Manager Steve. In polite manner I explained what happened but didn`t want to hear about it.It`s not our fault type of thing , not willing to rectify cost. Something that could be easy fix – which it was, replacing connector, At the end of the day Steve offered me, because I was a nice guy a “free oil change” No, thank you! If I could give 0 out of 5 I would. Shame on you Greg Vann Nissan Service Department for your business practice only to make money, not to help your customers!!!

Janice Miller

Very pleased. Just dropped in. Had been looking at cars for about a week. Told the sales person what we were looking for. He then came back with an offer we couldn't refuse. He was able to use all Nissan's incentives as well as a great trade in value. Very impressed with the sales person. We were originally going to wait a few months before we bought but the deal was worth going for. .

Debbie Woodley

It was a great experience. Fast and friendly. Gave us all the details we needed before and after our purchase Thank you

Bridget Brown

I purchased new tires for my vehicle and they were installed backwards.

David Hill

They don't stop until you are completely satisfied with your purchase or lease.

CAROL McCUTCHEON

I've been a customer of Greg Vann Nissan for over 10 years and have always had great service. Went in for my regular service last month and they were totally prepared for Covid 19 issues and had separate waiting areas for customers and barriers to keep both customers and employees safe. I waited for my car as I'm from out of town and the service advisor kept me advised several times throughout my stay. Car didn't take as long as they had estimated which was great. Great service and professional staff.

Corey Lesniewski

No accountability from service. Service desk said they do not back their product. Shuttle man was a solid guy though.

Denise Jones

Brutal service deparment, Donald and Steven are so very unprofessional!!!!!

John Pelerine

Called today to have my window fixed, not going up when you close the door, put on hold. Called back, got through and had to leave my number. Someone called back and I told him I cannot drive my car in the rain. He said the earliest they could take it in was one month from today!!! Exceptionally Poor Customer Service, they just don't care!!!

Dennis Hann

Terrible service counter staff. Rude and incompetent.

jean bercier

Nice showroom good service

Dalton Clifford

Great service during Covid. GVN offered to pick up my car from my house and drop it off. They sanitized the interior after servicing the car. I received a 15% discount on my brake/caliper repairs, and my 6 year old Altima is as good as new again. It's been a great car.

Trevor Scheib

Great service and got me into a car that suited my budget and needs!

Elizabeth Hiebert

Greg vann Nissan is a good place to go. I don't regret going there, very friendly people, an good sirvice,

Lisa Baverstock

They went above and beyond to help me get my new car. Awesome customer service

Leanne Foubert

Denise and Ryan helped me with the purchase of a previously owned 2017 Nissan Rogue. They were both extremely professional, helpful and accommodating to my schedule. I’m extremely with the customer service experience, not to mention my purchase. Highly recommended!!

Grummett Stan

We bought our Rogue in May just as things were starting to open. The sales team at GVN were great. We have had our car for 4 months now with no glitches or problems. Great mileage, quiet, can hardly feel the transmission shifting. great pep when we need it. Very happy with the whole experience.

Ron Barnes

Excellent as always

Jeannette Leis

Great . No wait time with no appointment.

Honest customer

Very rude customer service, unfortunately I can't remember sales person name. Contacted this dealership to get quotations and first question was when will I buy a car. I said - before summer and sales person never got back to me with quotations via e-mail as I requested. Thought he shouldn't bother, as I am not going to buy soon. Couple of days ago I bought Mazda 3, which I love, service was great. Thank you Nissan for turning me down. I have a great car now and I had nice experience buying it.

John Bender

Not typical of me to take some time to leave a review but the experience at Greg Vann was top notch. It was the right amount of direct, informational, and patient. I had done quite a bit of research prior to entering the dealership, so Nadia and the team were able to answer my questions and needs in a direct and sincere manner. Nothing but good things and I recommend them to anyone.

Paul Pearson

What kind of service shop charges an hour for each diagnosis of separate issues. Two issues; two hours charged to diagnose them. I suspect this happened because it was a female that brought the car in for service. Usual story. This will be my last Nissan.

Hillary Robertson

The service was fine. I wish someone would bother to pick up the phone when a "valued customer" is trying to get information.

Asher Akbar

Job well done

Amber Trainor

Wonderful experience, staff is pleasant, friendly and professional. A special shout out to Denise who helped me with my warranty purchase. It was refreshing to deal with a “no pressure” salesperson, so thank you for that Denise!

Tammy White

Brought my vehicle in for service, the advisor Donald, didn’t seem very interested in what I was asking for. While waiting for the shuttle I overheard him calling a customer a f’n idiot after he got off the phone with them because they declined some recommendations. After reading other reviews I can see what people are talking about.

Kimberley H

Thought I bought a good quality SUV , Service department is horrible. Blame the driver for all problems occurred even when you have had the vehicle for 2 months.

tom frank

Best parts and service team I've dealt with.

Michelle Crawford

Called around 12pm to get a quote on a part for my transmission that needs to be replaced. I spoke to Andrew who put me through to the parts departments voicemail twice, without confirming there was someone on the other end to receive my call. I then had to call back through reception 3 times for service within the first 5minutes. After he realized he would have to help me he quickly jotted down the information and said he would call me back. He did not call. I ended up calling him back at 4pm and he said he was sorry they were extremely busy. He then proceeded to tell me that they could not repair my car that my entire transmission would most likely need replacement. Approx $5000.00. At this point this is the second time Greg Vann Nissan has let me down over the past 4yrs I have owned the car. Since that conversation I have spoken to another Nissan location that said it would be about $870 to replace the broken part including the part, reprogramming and labour. I would be on my way with my car in about 4hrs give or take. I just want to ask the owner/manager of Greg Vann Nissan to look at this review and honestly think about how many customers get this type of treatment when they call your facility. I am very disappointed for the second time with this location.

Michael Brenner

Professional and courteous. First rate service all around! I highly recommend Greg Vann Nissan!

Lyssa Lalonde

Women, stay away! Not that they would acknowledge you anyway, based on my experience. I emailed Greg Vann with questions about a Nissan Kicks, and never received any communication back. A week later, had my husband email with the same questions, and he got an email and a call back within a day! I emailed them again a few days ago to test drive the car- still no answer. Clearly some discriminatory practices going on at this dealership- go to someone else who will actually respect you!

lee fearns

Just witnessed the "quality" and "customer satisfaction" that Greg Vann Nissan provides. Not only does the service department not actually do their job they also charge you for the work that the actually say they did. When Don the "service advisor" was finished with a disgruntled customer he actually flipped him the bird in front of the other customers, very unprofessional. Will not be coming back. Hour and a half to change my oil? Really?

Robt Sullivan

The staff at Greg Vann Nissan are amazing. Never had the attention or service that they offered me. Number 1 in my books.

Mike B

Went in for oil change and winter tire install after getting emailed $109.99 promotion. Was told it would be around $150 for everything. I mentioned I had an emailed promotion, clerk then told me I'd have to pay difference on balancing $45 (upsell). I mentioned the add was a bit misleading/shifty. Clerk was very dismissive and said the ad is very clear and it was not misleading. Regardless, the attitude of clerk left a bad taste in my mouth and I cancelled my appointment and will not be going back. Customer service training is much needed by this clerk and this situation could have been resolved much better with a totally different outcome.

Ken

Absolutely terrible experience. The employees in the sales department aren't bad to deal with. But try dealing with the service department, the one gentleman don is nice to deal with because he actually seems to care. Everyone else is horrible, the "service manager" though is an absolute joke. I HIGHLY recommend that if you purchase a vehicle from here do not get any service done here.

Jeff Evans

No good to window shop no prices or spec sheets in windows so don't know what your looking at. Went on a Sunday so didn't want to deal with sales person but was waste of time

C Berton

I had a great experience at Greg Vann Nissan. I love my new car and the whole process to obtain it was easy and smooth. I highly recommend this dealership to anyone looking for a vehicle. Ryan Kelly is an amazing sales person and I really appreciated the follow up call from him a few days after I had my vehicle to ensure I didn’t have any questions and to confirm everything was as it should be.

Gagan Derpson

Walked in, walked right out. Horrible salesman wouldn't even tell us proper information about the car and was being very rude telling us 'don't touch this' and 'don't do that'. Never buying a car from here

abel sibin

Bad customer service experience. I was on my way back home ( Kingston) with my family after a trip and on the way suddenly I listened some unusual rubbing sound from under the vehicle. I was so panicked, felt that something was loosened and going to fell off. I went to this dealership and explained everything but they were in very rush stated, it was almost the closing time and they are fully booked for the couple of days. I just want to make sure that it was not a major issue as I was driving with my wife and three small kids. The person told me I need to leave the car with them and pay more than 100 dollars just to diagnose the issue. He told me I can call Nissan road side assistance if something happened and gave me their number. I was very disappointed with his attitude and went to another private auto repair service. The guys there were very understanding and within 5 minutes they resolved the issue. It was the heat shield dangling and rubbing when I was driving the car, they pulled that thing off and the problem is solved.

Joshua White

Had a great buying experience. From the sales rep to management, I had all my questions and concerns answered clearly and concisely. I’m not a fan of shopping for cars, but Greg and his team made it an enjoyable experience.

Jesse Curtis

Hats off to the great parts department they have here. I was in a jam and the part needed was back ordered everywhere else. The parts team at Greg Vann Nissan still managed to get the part by the end of the week. Pricing was fair and they were very polite. Special thanks to the Manager Larry and counter team Miguel and the other gentleman (sorry didnt get your name). You've just gained a customer for life!!

sreerag a s

They need your confirmation to give u a test drive. Rubbish. Do not go there. Vere arrogant

M D

I had a terrific experience at this dealership. They were fair, friendly and a seamless transition from my current lease into a new one! Ron was terrific to deal with :)

janice jorgensen

I just want to thank Denise for all her help with a lease transfer. She went above and beyond to speed up the paperwork and was super cooperative and patience with our constant questions and requests. Thank Denise for everything. It is greatly appreciated. We highly recommend Greg Vann Nissan.

N A

Greg Vann Nissan, a place to buy new or used vehicles, where staff are courteous, friendly and helpful they go above and beyond to treat you like a very valuable customer. They make you feel welcome and thankful to be buying your vehicle there.

Adriana Elle

I got service done about a month ago, my car was making weird noises etc., so I stopped by this dealership. Even though they had a lot of appointments they managed to get me in that day. The Service guy was named Don I believe, and he was great. He was courteous and explained everything to me, and was a pleasure to deal with. The shuttle driver is one nicest men l've met. It was my first time at this Nissan and I will definitely be going back if I ever require service.

Jeff Newstead

Great guys. Everything went fast and smooth. Chris made sure it was done quickly, he knew I had a tee off time. Thanks Chris, and crew!

Chris Michaud

Spent a good 45 mintues looking at vehicles and not one sales rep came out.

Marc Poultney

Amazing customer service! Love the Car! Loved the service. they couldn't do enough for us. Helped with everything and the after care has even been terrific!

HJC BALSPIN

Worse customer service. Had an appointment, sales rep was 20 mins late then spent 20 mins on the phone. 9am appointment turned into 9:45am. Made it clear that if I couldn't lease I was ready to buy a car cash. Never got a call from him. Guess they didn't want my money. Went back to Galt dodge.

Richard Seguin

Just purchased a new Rogue from them. I dealt with both a salesman John an the sales manager Kim who were both pleasant and honest. There was no heavy sales pitch (what do we have to do to get you to buy today) I said I'd like to think it over and give them a call back in the morning. I literally brought home the deal they offered talked it over at home and called them the next morning to make arrangements to purchase. The best I have felt while purchasing a car and I have purchased a few. I most definitely will give them the first opportunity on my next vehicle.

Martha Sousa

Wonderful staff. Thank You Far! .

Mike Vlard

Amazing service department. Bough a used 2016 Nissan Rogue and I service here now. Very friendly staff

Desneiges Roy

Ryan and Denise were fantastic..we love our Nissa Rogue and would recommend them to go to Greg Vann Nossa and ask for Ryan and Denise does an amazing job for the final paper work..THANK YOU

Gord Moir

Knowledgeable and friendly staff. Very customer friendly. Ryan brought helpful things to my attention... things I hadn't thought about. And... the price was right. Gord Moir

Christie G

Purchased our Murano in June 2017. They were very helpful while we tried to organize our trade in lease with another very difficult Ford dealer from Mississauga. First time ever owning a Nissan and we love it!

Joe Botelho

Friendly staff

David Thorne

Service Dept. Can't say enough about the great service received from Donald and the Service Department staff over the years of bringing in my cars and Truck. Thank you David

Danielle H

We couldn’t be happier about the service we received at Greg Vann Nissan and love our new Rogue. Greg and his staff provided us with great customer service on every visit from “just browsing” to purchase and finance to eventually driving off the lot with our new vehicle. Their pricing and inventory is competitive but what truly sets them apart is their exceptional customer service. We highly recommend this dealership, this was our first purchase from them but it won’t be our last.

Rosa Barranca

Bought my dream SUV! I bought a 2018 Murano from Ryan and Denise they are a fantastic sales team! Ryan right away came outside to introduce himself and helped me with all my questions. He helped me find the SUV I really wanted and was helpful through the entire process.

Shelley Walker

Awesome team from owner Greg, manager Kim, sales representative Ron and service department. I was in and out in less than 45 minutes to purchase winter tires and rims bought, paid and installed! Thank you.

Angela Harvey

Always a pleasure dealing with the team at Greg Vann Nissan! Friendly and professional.

Torin Huzil

Went for parts, the staff member I delt with seemed to be a bit limited on their knowledge of the parts. Still ended up getting what I needed.

Laura Ellis

Awful service. Completely empty and it was like we were wasting our time. They were not interested in selling a car at all. It was like pulling teeth to get information on the cars. Went to three different dealerships, all the same experience. Its like no one wants to do their job anymore.

avekic

We have been taking our car here for years. The oil changes are quick and reasonable. Service staff is courteous and friendly and they drive is all the way to Waterloo and back with the shuttle. Definitely recommend this dealership.

Slawomir Kornobis

It was great! Doing business with Wayne and Vanessa was a pure pleasure.

Lourdes Toro

Since my first Nissan in 2013, I've decided to always drive one, not only because I am really happy with the vehicles, but mostly because of the service I get at my dealership Greg Vann Nissan

dylan peters

Oh how times have caught up with you Steven S Khairi. I worked at a dealership with Steven for some time. One of the most 2 faced, discriminating, ruthless, amoral, treacherous human beings I have ever met. Will make fun of you to your face, claim everything your doing is wrong, knows absolutely nothing about cars, service or automotive and some how ends up with a "fixed operation" position? You'd think the position he has obtained would be "go bankrupt like my other dealerships I worked for". Treated your old co-workers like garbage, talked down to them, mistreated and deliberately made fun of them to their faces.

Ralph Labellarte

I have been a Greg Vann customer for the last 6 years and I get nothing but great customer service and wonderful service on my car. I understand going to a dealership may be costing me more but I trust them with my car. I have never had to bring my car back for the same issue and that's what I expect from a service department.

John

Ya pass on this dealership mainly just because of ghe service and parts department. Brutal service

Richard Schiller

Went in for an express oil change. Came back and told me that I had a headlight out Then told me that it would be 50$ for the new bulb. They charge 20$ to put a new bulb in. They had taken it out before they had told me that it was out. So what would they do if I had decided not to get it fixed. The kid who was dealing with me was quite arrogant about the whole thing. So in one move they had doubled the price of the whole thing. Really funny for a light bulb that they had already removed.

brenda taylor

I have been a very happy customer of Greg Vann for a decade now. The service is always amazing, from picking a car, getting it and having it serviced. This latest lease had a couple hiccups (due to covid so understandable) but all issues were resolved quickly and to my satisfaction. Highly recommend this dealer for your new and used car needs.

Michael Barbosa

Had a great experience purchasing a vehicle for my father, we delt with Wayne who helped us get informed about the vehicle and Denise helped my father translate in portuguese. Thank you for the staff for helping us get a new car.

Linda Hatch

They were excellent and a pleasure to deal with. We would recomend them to everyone. Professional friendly and coudnt be more helpfull. Anyone wanting a car should see Wayne Schill

Alecia Jones

Unfortunately I have not had a good experience here. The service team is very polite which is why they have 2 stars but their actual willingness to work and do the service job is very poor. I had a transmission replacement done and immediately there was issues before I left the lot. Since I had a 6 month old with me I had to get home and was not able to stay longer to have them look at it. Since then, they are not willing to do any diagnostics unless they charge me. I KNOW it is from the transmission replacement and really only wanted a mechanic to listen to the beeping to see what they thought; 30 seconds to listen to beeping should not cost $120. Even my personal mechanic knows its from that replacement and has told me the insider functioning of a dealership (he left the dealership mechanic job he had because he was disgusted with their practices). I was told it was my fab battery, and another key it locked in the car, and other things like that. Again, I KNOW it is not the various reasons they have said and I know it is related to the transmission. The latest reason was maybe a mouse chewed through a wire, well even if that was the case then it happened while it was in their care. I cannot say that I will purchase from Nissan again as even when I phoned Nissan Canada I was given the cold shoulder. They do not call me back, they do not believe what I have to say, I even had to take a video of my issues because it does not act up while I am there. To sum it up, their service department does not deliver its' service as it should. They politely refuse service "just in case it's your fault." Even when it is not.

Sebin Sebastian

Good team

Frank Smith

Some good people there but some are terrible! We had such an awful experience there, and they really don’t care about the customer and will lie to make a sale. I have bought over 20 cars in my lifetime and never have I met such cold and brutal leadership. And when I say some are terrible, it’s some of managers I’m referring to. If there’s no other Nissan dealerships near you, use this place with caution, and maybe avoid with those manager title.

Mike Martins

I've been servicing my vehicles at Greg Vann Nissan for many years. The service and parts department have always been honest and fair. They are never pushy with their services. The pricing is at par with most dealers but I do find them cheaper with their routine maintenance pricing. All the staff from management to advisors are very friendly and informative. They keep me updated with any repairs and recommendations. I will always recommend my friends and family to service and purchase their parts from Greg Vann Nissan. Keep up the great work!!

Jeff Stanley

I'm honestly disappointed with the service. My 2018 Murano has to go in for warranty body work, and I've been given the run around since July trying to get it done. Now I'm going to be without my vehicle for 3 days and they refuse to do anything about accommodating me for the inconvenience. Shouldn't have wasted my money on the iSelect Warranty because its absolutely useless.

Paul Barber

Friendly and helpful