Reviews of Cambridge Toyota (Car Concessionaire)

gursharan Sarpal

Excellent place to buy vehicle very friendly staff exceptional service strongly recommend

Steven Park

I recently purchased a truck through Cambridge Toyota. It was a complex purchase, because the truck was special order and very non-standard. NancyJelica quarterbacked the whole process very patiently and professionally. She was always responsive and attentive. I have no hesitation recommending her as a sales rep, and Cambridge Toyota as a dealership.

Laura Einwechter

my recent visit to Toyota, I spoke with Nancy several times before I made a purchase of my 2014 Corolla, Nancy was very helpful, and patient with me. It was very hard for me to wrap my head around my first car payments. This is my second car and my first car was used and I paid cash for it. In my many visits Nancy gave me the information I request and helped me make an informed choice. I could not be happier with my discussion. I love driving my new car and Nancy checks in with me often to see if I have any questions or concerns. If you are looking for a new car Cambridge Toyota is the place to go and Nancy is the person to see. Thanks again Laura

Bee

My wife and I were in a bit of a time crunch when we walked into the dealership looking for a new vehicle. Richard who helped us out was more than fluent and experienced when we asked for his assistance. The car that we were looking to lease was the new 2020 Corolla Hybrid. Even with the vehicle being so new to the market, he was more than knowledgeable when explaining all the details to us. He took his time going through the numbers with us and made it feel very personable when we were discussing our options. Not only did we interact with Richard, there were a few other faces that assisted us along the whole process that made it feel like family. That’s definitely the impression that we received when we first walked through their doors. Without Richard and the rest of the staff that helped us, we wouldn’t be driving out of the lot with confidence.Thanks.

Kori Heinbuck

Larry Volchoff is nothing short of amazing at what he does. This is the second time I have purchased a vehicle with the help of Larry. I trust him and will not go to anyone else. He is extremely professional and knowledgeable making the experience nothing but smooth sailing. I highly recommend dealing with Larry when seeking a vehicle because he will find you exactly what you are looking for. He cares about ensuring that customers walk away happy and I definitely can say that I have definitely been pleased both of the times I purchased vehicles. Thank you for the awesome experience Larry!

Christopherkwatson W

Great and helpful staff.

Victor Macedo

This stealership is a joke. Worst service ever. Waited an hour and fifteen minutes for an oil change even though I had a booked appointment. I went to inquire about my car, they told me they forgot about it. And so no oil change was done.So you drive in, and it says Express Service on the outside of building ( must be for humour purposes only) , they take your info, and then drive your car in the garage and out the back door to the yard where they park it in queue. My car unfortunately was "forgotten" , as I was told by the service advisor. So disappointing to go check on your car to see if it's ready, only to be told we forgot about it. I understand it was perhaps one individuals mistake, and that happens and can be forgiven. The only concern is that it happens with too much frequency. I understand this is a very busy service dept with high volume. This is great , as it means business is good ,but maybe Cambridge Toyota needs to grow to service our growing needs!I have purchased new vehicles from this dealership before, but I will no longer purchase nor service here. I will continue to purchase and recommend Toyota products, but just not from Cambridge Toyota.

Oscar Martinez

For the most part it's fine. I had called earlier to request shuttle service back to my place of work, and I was told that it could be arranged once I arrived for my appointment. Once I arrived, I requested shuttle transportation back to work but was denied because they said the person could not drive me back to my place of work and pick me up after (perhaps they were busy, I was not told the reason). I was forced to wait, which they said it would be 45 minutes but it took two hours, (service included: tire rotation and general inspection, hinges, tire pressure, no oil change. It still took a long time)

Haris Sljivo

John Turco! Go see him if you're looking for a quality used car. I moved about 300 km away and came to him for a used car. He took care of everything in a timely manner and was the best to deal with!

Hyrum Merino

I have gotten all my cars from here Eva is the best. They have always treated me with respect and been honest with me. I have always liked buying my cars from here but servicing it here is a head ache. The car was done and the guy sat there attending everyone. When I asked about the car he said “oh it just got out I was doing the paperwork” meanwhile I had been watching and the car had been there 20 minutes. Last time they serviced my breaks and they kept making a noise I brought it back they said the forgot to machine the break for $400 how do you forget to machine breaks? I love the sales person I deal with and I would buy from here again but I think for service I will take it to Heffner next time.

Alyssa Arsenault

Amazing experience buying a new used car for my boyfriend! John Turco was amazing with helping my boyfriend find a car in a little amount of time. 2013 Scion FR-S that is beautiful! My boyfriend is very happy and all thanks to John!

Taya Smith

John Toyotaman Turco is very helpful in the purchasing of a new car. Had to get into one asap and had me in one in under a week. Super thankful for his help.

Thunderbolt Canada

Good service. Staff very helpful. Shuttle driver excellent.

Leon Bensason

Recently purchased a used 2017 Toyota Highlander from Cambridge Toyota. Shopped around at various dealerships in KW, Guelph and London and found the staff at Cambridge Toyota to be the most pleasant and fair. Sean Mirzada in Sales was great to deal with. We were happy with our buying experience. Wouldn't hesitate to recommend them.

Eric Gowland

Dave Kingsbury was a pleasure to deal with in used cars. He kept things simple and factual and negotiations were adult - no games. The dealership is top notch, the people friendly, helpful and honest, and I am a big fan of the vehicles and the brand. Thank you for a very pleasurable experience - not usual for a vehicle purchase.

lori henderson

Had a great experience with Eva. She helped us transition from our old lease into a new one. Would recommend her to anyone. Thanks Eva!

Dan Schmalz

Great experience with Syed! Took care of all my needs for my new Rav4. Thanks Syed for all your hard work!

Johhny Boghart

great work, always professional.

Keerthi Chandan Jillepally

Today was my first visit to Cambridge Toyota for oil change. I was worried how it goes and how much the expense gonna be. I heard some rumors that the expense will be more if we get service from the Toyota service itself, but i was wrong. What ever i was told to pay before fixing the appointment the same amount i have paid. The cost was very less compared to any other place and its the best service i have got. Service was quick too, hardly they took 1 hour and 15 minutes along with the complementary car wash. I was so happy when i saw my car as it looked and run like a new car. I thank the team and Toyota for the great service. Hope to visit you soon for the full car service.

Joan Caesar

I always service my Camry at the dealership in Cambridge, even though it's not the closest service area. They're friendly, and treat their customers with both respect and warmth. My car has over 300,000 km and I've had very little trouble with it. Most of my visits are for oil and filter changes which I do on a very regular basis. With the few problems that have developed, I feel they're honest and do excellent work.

Tyler Stere

Being a long time customer of Cambridge Toyota, I had dealt with a service adviser the other week, Randy his name was, and I was more than displeased with his attitude towards me and my daughter. Furious, I was about to leave when Randy had stormed off and I was assisted by Logan Rose, another adviser. He had been very kind and had even bought my daughter a bag of buffalo cheese Combos from one of the vending machines. He made sure that every one of my needs was met regarding my 'JDM Frame-banger'. I was not disappointed with Logan's work and will ask for him specifically in the future.

Tori Kozma

I recently traded in my car for a new 2020 Corolla - Sayd was very helpful and was probably the most relaxed sales person that I have ever dealt with. I am not a fan of pushy/pressuring sales people and Sayd was anything but that.

Marjorie Knight

I had an excellent experience. John Turbo went above and beyond to help me get my car. I would recommend John to everyone. Real customer service...so rare to find!!

Keisa Kuniecki

Great friendly service from Grant!!!

M B

From the start my experience with Cambridge Toyota was amazing. I reached out to multiple other dealerships while looking for a new truck and none came even close to the service and care I received from the fine folks in Cambridge. If you’re in the market for a new Toyota this is the place to get it. Thank you once again to Marc, Craig and Herve for your professionalism, flexibility, communication and kindness.

NLM Services and Solutions

I bought a truck from Sean mirzada at the cambridge Toyota he was really clear and encouraging and polite. He gave me a great vibe about Toyota and helped me decide about buying a truck at Toyota

Devon Girard

We couldn't be more pleased with our overall experience with Cambridge Toyota. We live two hours away and when calling other dealerships when looking to purchase our Hybrid Highlander, they were by far, from the first phone call, the most willing to work with us remotely, find our dream vehicle, and work with us on financing options to make it affordable. Our entire process was dealt with seamlessly, efficiently and error free, all from the safety of our home and done remotely. When we arrived to pick up our vehicle, we were met with the most gracious team of exceptional employees, all continuing to deliver the outstanding customer service we received throughout the remote process. We could not be happier with our vehicle and with the overall experience. They have gained a customer for life.

Zahra

Our family has purchased 3 Corollas, and 1 Rav4, traded in one of those Corollas, and just sold another one of those Corollas this past week at the dealership over the past 5 years. FINANCE TEAM Herve is quick to respond and efficient. He is an absolute pleasure to work with and knows what he is doing. SALES TEAM Henry (no longer a salesperson) and Tanner have helped us purchase the vehicles... They answered all our questions and mostly limited pushing all the extra items many salespeople do at dealerships. They are knowledgeable and kind when working with people and assisting with this large purchase. SERVICE TEAM Marcey and Chris have been nothing but wonderful these past few years and have kept our Toyotas in supreme condition. They don't oversell or try to take advantage of those who may not be aware of what their car needs and what it doesn't. We have always felt like we can trust them when it comes to recommendations and know that we're making the right investments in our vehicles. TLDR I would recommend purchasing a Toyota in Cambridge at this Eagle St location... You don't need to buy every upgrade for your car a salesperson recommends, but they will likely have answers to your questions and be kind in their dealings. The service people are trustworthy and don't oversell, which is one of the biggest fears when bringing cars to techs/mechanics, and the finance folk are quite helpful whether buying, trading, or selling, and will let you know what you need to get the job done. Note: Our experience has been limited to purchasing and working with NEW vehicles only. Have purchased any pre-owned vehicles here.

Anwar Darsot

Bought and get my tundra serviced here. Knowledgeable sales team with experienced service team. Had a few issues which the service manager corrected right away.

Hamood Ak

Big thanks to Shawn who helped us browsing the vehicles and made the process so easy and smooth.

Mickey Ho

Corey Preece from Cambridge Scion has been amazing and nothing but help for the past 3 years with my lease. He made sure the experience with my car was the best possible. Always willing to help and answer any questions with quick replies. The service team at Cambridge Toyota is also very accommodating with ease of booking any service.

Tracy Aldersley

Have never in my life been spoken to as rudely as I was by the sales team. I Hope no one ever gets treated as poorly as I was by Herve Lebel.

Sean Bryans

We just purchased our first Toyota. We decided in the 2016 Sienna. Great purchasing experience. The salesman Syed Zubair was very helpful and polite. I would recommend this dealership to anyone.

Mario Batinic

I went into Cambridge Toyota looking for a new truck for work and had the pleasure to deal with Gian Carlo. He was very informative and friendly and wasn't your typical pushy sales men. He made the whole experience easy and stress free. Just from my experience I would highly recommend anyone who’s in the market to get a Toyota and wants a easy and stress free car buying experience go to Cambridge Toyota and ask for Gian Carlo...you won’t regret it.

Montse Martinez

Gian Carlo was amazing to work with. Polite attentive and very respectful. He made sure I had all my needs met and no questions left unanswered I will definitely deal with Cambridge Toyota again and request Gian Carlo Thank you so much.

Jackie Parks-Pasco

Great experience and walked out once again with a new vehicle. ???? Everyone here is wonderful to talk too. We feel like family here. Best sales rep is Nancy Jelica. Highly recommend seeing her. Always pleasant coming in and seeing familiar faces. From sales to service.

Pheef

A Big Thank you to the staff of Cambridge Toyota for all your hard work getting my 2019 Tacoma . Especially to Eva Glogiewicz you made the process of buying a new vehicle very enjoyable.

NAT V

I took my car there because it was making a horrible noice every time I move my wheels. They inspected it and decided that it was the front breaks, so pads and rotors needed to be replaced. After a $600 bill my car was still making the same noice; it improved a bit but did not go away; the noice was quite noticeable. I followed up with Toyota and they told me I needed to bring it again for an inspection and that I WAS GOING TO BE CHARGED BY IT. I explained that I was there few days ago and that I went trough the same process but that was not enough. That was unacceptable.. they fail to do their job properly. Great, I have new breaks but my problem did not go away and instead they cost me $600. Sometimes you take your car to the dealership because you think they would care, give you a fair and good service and be truthful.. this was not the case. Very disappointed. I took it to a MR. Lube. They at least look at your car and fix it... usually ask you to fix more things which is good business for them but you can opt out. Ps. My shuttle was the only good thing about my experience. Great person and very punctual.

Grant Mihalcheon

I really like Cambridge Toyota. I've purchased 6 vehicles from them over the years... Nice staff have become friends to me.

gaurav sharma

This guy Syed zubair, he is very rude and arrogant.. Was planning to buy a corolla and will surely buy it but not from this dealership anymore, because of this misbehaviour

Sreeraj Anilkumar

Sean was nice to deal, replied to messages immediately.

priscilla Gutierrez

Great location! The staff is really friendly. I was helped by Gian-Carlo, he’s very knowledgeable on all vehicles, really listened to what I was looking for and pushed to get me the best price. I was also helped my Tanner when I picked up the vehicle and he really cared to make sure my car was set up exactly how I wanted and took time to explain all the features. I truly recommend Cambridge Toyota! They have the best staff!

Nishal Sukdhoe

Great customer service from Syed and team, would definitely recommend them for anyone looking to purchase a new vehicle. Keep up the good work!

Madison Amorim

Walked in and was greeted with champagne and fresh fruit. Sales staff were incredibly knowledgeable in their field and were able to help me choose the car that was right for me. This establishment is the reason they call Cambridge the Motor City!

Siddhaarth Sharma

Place is recognized and appreciated by the people who work their, not by the things one has in their premises, I had visited for the first time and i faced ignorance and lack of interest in me as soon as when i told them my budget. They never thought of converting me or convincing me by giving me options or any more information. I was not given any attention at all, so i asked for the printout of the used cars list at least which they have for 3 pages, they made such a big issue out of it like kids, they never took interest for telling me what cars they have. Manager was fed with a wrong information by the associate whom i told my budget, and Manager of this store talked to be like a non sense child, he very immaturely handled the situation, treated me very badly, very bad attitude, seemed to be agitated already before even started talking to me. obviously his associate portrait wrong image, however, first impression is the last impression, as they say, so my experience from this place was not at all pleasant, well there are many more stores who sell cars. for me this place with such management and associate is in gone case. Disgusting !!! and please don't tell them your budget, take the service first and then think of telling them about your budget. best of luck!! and Vshawn or Shaun avoid him.

Julie Turmel

I dealt with Grant Mihalcheon for my RAV4 purchase, great experience, friendly and knowledgeable.

John Raposo

Just bought a used Honda pilot and had a great experience. Thanks Toyota and Kam.

Azhar Nakhuda

Steven fister is the guy to deal with gives you a very good deal.. he is very polite and friendly..

Karim Fathi

Although we could enjoy a smiling face and warmer welcome, but in general the staff are nice and we ended up buying a brand new corolla

Nick sek

We purchased a vehicle from Toyota with a remote start which had a defect before we took the vehicle off the lot. Which was promised to be resolved; after 5 months of inexcusable customer service, we are let down by the following: a. We had not received any sort of apology or empathy for the neglectful performance by staff members of Toyota Cambridge. b. Toyota Cambridge needed constant probing for any progress on an issue that was agreed to be resolved the day we purchased the vehicle nearly five months prior. c. Toyota Cambridge recommended FM Audio who provided terrible customer service, with a belittling tone.

kasheba9

Great experience when buying my new Tundra. My salesperson Nancy Jelica was amazing! She was patient and never pushy at all. She gave us lots of privacy to discuss things and was very thorough with explaining everything and every option. Even since making the sale a year ago, I feel very comfortable calling and asking her questions, and when I do she is readily available to answer anything or even make service appointments for me. Big thank you to Nancy for all her help and I highly recommend her!

Tony Bercowski

Better communication would have helped. Was told our appointment was for 9am. I dropped the car off the night before, for one of their scheduled maintenance specials. Come 11:30ish am they were phoned. Was let known that they'd be working on it. Be done in about 2 hrs. Picked car up around 2:30pm No-one was allowed to wait inside. Daughter and I sat outside in the heat (+30°C) during our wait. Was nice whenever their door was opened. Shot of cool air was refreshing. At least our car was ready same day.

krishna nagaraja

I booked for rav4 xle hybrid on 1st of May 2019. They said they can get the vehicle in 6 weeks. and it is 8 weeks now. So far they have not called me. I called and left 4 messages to the new car sales Manager Steve hardy. He has not replied so far. I will never recommend this dealer to any body.

Fahim Safi

Very good

Krishna Bhandari

Always been good experience to do car service. Price is fair and friendly staffs. Precautionary measures are taken for pandamic.

Emily Victoria

I just traded in my 2015 RAV4 to Toyota and got a 2017 Mitsubishi Outlander. The team there is awesome, this is my second purchase with Toyota Cambridge and I will go back again :) They are detailed, and get you what you want with what they can offer. I’m never disappointed with any service I’ve had there.

Mark D Turner

Great service.

Mike Savoie

Was greeted at the door on my first visit and every time I went in there was a smiling face. Never felt pressured to buy, test drove a Tundra, brought it home to show my family and didn't feel rushed during the entire process. Matt Campeau and the team at Cambridge Toyota do their best to keep you comfortable and feeling at ease during the purchase process. My only recommendation would be a wider variety of refreshments, but only because I don't drink coffee. The team made sure I had the keys to my new Truck when they said it would be available and also made things happen quickly so I could make it to an appointment out of town! I'm loving my new Tundra and will absolutely be referring friends and family to Cambridge Toyota!

Linda Hartung

My Celica is worse than when I took it there to get fixed. Never locked the doors when they parked it in the back. Now I am missing things. Called and nobody got back to me. Please if you love your vehicle DONT GO HERE.

Lu Oshodin

Terrible service. Please anyone out there wanting to purchase the Toyota CHR please go over the Toyota CHR review forum websites. This car model has a tranmission problem and Toyota are aware of this issues and there needs to be a recall on the transmission of all 2018 Toyota CH-R. If you can avoid purchasing this car or any other Toyota cars from this location, pls do so because they are big time rip offs. There is another location in Waterloo, they provide better quality service.

Lyndsay Pearce

Excellent service here from Richard, he really went above and beyond to help me find the perfect vehicle for my needs. The staff was friendly and helpful and my car was ready very quickly. I would definitely recommend talking to Richard here if you're looking for a new vehicle.

kevin

Went into Cambridge Toyota to buy a 2018 Tacoma. I couldn’t of been more happy with the service. The customer service was outstanding. Corey took the time to explain and answer all my questions. He took me and my wife under his wing and I am beyond great full. Thank you Corey and Cambridge Toyota.

Anita Bergauer

David Kingsbury and the staff made a stressful time so much easier for me. He found me a perfect car for me and had my car to me in great time! I am loving my new Prius Prime and would highly recommend David and the team in Cambridge for your future needs!!!

BIRD CHANNEL

I came to Cambridge Toyota check up my car. The lady in reception said that I wait 30 minutes for check up my only, but after that I must be wait for 3 hours for check up my car. They are lie company. Don't waste your time go to there for the services. I have 2 time like that in Cambridge Toyota. I don't believe them anymore. ------------------------------------------------------------------------ REPOST, MARCH 2ND 2019 Which your responsed was not true. You are a machines is working in Toyota company made cars, but you didn't know how long you will be done a job. Repair break, or check up ....!!!!!!! That is so weird. My brother is machines in USA I told him what you said he didn't believe that. I asked the lady services in reception Cambridge Toyota 3 times, she said let she check, she came back to me said, may be 15 minutes then I set there wait for 3 hours. I lost 3 hours from my job. I was so upset. I have done services in Kitchener Toyota. They never let me sit there to wait 3 hours. They always say exactly time to get done, but Kitchener Toyota far away from my work that is why I came to Cambridge Toyota. When you are not sure how long, you can let customers leave or tell them come back next day to pick up the car. That is not difficulte to tell customers My job is services also. I always tell my customers come back next day or next 3 to 4 hours. When I am not sure time to get them in. Your time is not important, but with me time important.

Jane Dean

Quick and easy which was great and very good health safety precautions taken.

Abi Normal

Would NOT take my Toyota anywhere else for Service!! Been bringing my Toyota's to Cambridge Toy for years and always had great service. This latest experience just reconfirmed my belief. Great customer service, great Technicians that wanted to understand exactly what my issue was, great turnaround and voila, problem repaired. You guys are awesome.

Paula S

Alex is a great salesman. Alex came right over to my son and greeted us with this big friendly smile, before we knew it he had already had the car we were looking at warming up and getting it ready for me to take it out for a year drive...my son and I were amazed at how 'on the ball', friendly, extremely helpful he was without being pushy at all!! We sat with him after the test drive of the vehicle and were extremely impressed with his warm customer service, he went above and beyond and made me feel very comfortable with making the decision to look at purchasing the Scion I was looking at. He even stayed late to sit and get the paperwork going on the car!! Alex's attention to his customers is so refreshing and it was such a pleasure to work with him. Thank you Alex for such a great experience. Sincerly, Paula Steele

Dave J

My vehicle went in on time for a maintenance service. Recommendations were made based on my my milage. I followed through with having the quoted services performed. The work was done in a timely manner and the billing was spot on. Id say a good experience over all.

Luís Filipe Andrade Borges

Eva was the best sales person I have ever dealt with. Thanks so much Cambridge Toyota.

Todd Willick

Took my truck in for the frame warranty and told them I didn't want any service done except the warranty. They tried selling me brake pads and rotors that I definitely don't need and told me I needed new calipers because mine were seized. The calipers are not seized and work just fine. They never actually checked because all of the bolts were still rusted and no signs of being loosened, and the calipers run perfect and all the seals are still intact. Either the mechanic has no idea what they are doing or they were trying to rip me off.

Navin Singh

Thank you Fahmeed for servicing and looked over our Highlander. Everything was on point and very pleased with everything. Best over all mechanic that took his time to show and tell us what was wrong and advised us the best way to go about it. Thank you once again Fahmeed ⭐️⭐️⭐️⭐️⭐️

Garrett Galway

The service staff were great, I dealt with Josh for my transmission fluid change and they even washed my car at the end! Super impressed will be back for future services thanks guys!

Ritesh Kaushik

Just bought a new corolla hybrid and highly satisfied with the customer service and all the process were very smooth. Grant was great and herve also did every paper work quick and professionally. The best toyota dealership in region of Waterloo for sure.

Edi G

I am still in shock of my experience at this dealership the manager Steve in extremely unprofessional condescending and rude. My father who does not speak fluent English and does not know how to read well was mislead in signing the lease agreement by Herve who didn't even bother explaining what he was getting my father to sign.My father trusting that this is a reputable business and it being past closing time trusted in them and just signed the paper he was told to sign(thinking it was to get approved) which is a major NO NO with this dealership if you must go here please make sure you read everything and don't go anytime near closing time because they are not going to get things done right. Herve lied straight to our faces about what he had said to us. Steve treated us like liars. In the end my niece who my father was getting the car for ended up in tears and her first experience leasing a car (that was for her birthday) became a total nightmare.

Justin

Went in with my car and the vehicle sales papers and was told that since what they think is broken is not a warranty part it will cost me. Did not even do an inspection seems they don't care about used cars once you buy them. Not going back to Toyota for a car ever again as they can't be trusted

Colleen Van Norman

We just purchased our 2016 Corolla from Nancy Jelica, the customer service couldn't have been better. Nancy is knowledgeable, easy to work with, very helpful and extremely friendly. If you want a no hassle experience in an open and laid back environment ask for Nancy at Cambridge Toyota

Jay Goos

Good Toyota service.

Sharlie Black

I recently purchased a 2015 Toyota Corolla from the Cambridge dealership. Eva G was our sales rep. She was amazing!! We felt at home from the moment we walked thru the door. There was no pressure to buy at all. We were welcome to look thru and sit in all the floor models inside the show room. Eva was more than willing to line up as many vehicles for us to test drive as we wanted. I have never been so comfortable in a car dealership before in my life. Eva was so down to Earth, and made us feel as part of the Toyota family! I love my new Corolla, it is the first Toyota I have ever owned.....and it will not be my last1

Susan Spry

We recently purchased our 2021 Hybrid Venza and were very impressed by the whole experience at Toyota Cambridge. We were especially pleased with our sales rep STEVEN FISTER who went above and beyond to ensure a high degree of satisfaction.

AbdulRahman AbdulHak

Terrible service ∞ I bought a new car, and I had a problem with the navigation system after the first few months. Like any customer, I checked with the maintenance department to solve the problem, as the navigation system is not responding and the screen turns black. At the same time, I can hear the navigation system working. The employee submitted a request to the main branch to change the entire navigation system (The Display) in September, and the navigation system was replaced in January. When I received the car after replacing the navigation system, there were no maps on the system!!! I asked the employee, did you try the new navigation system? He said YES, but how could he try that without the map inside the navigation system?? After a while from changing the navigation system, the problem was again, and when I explained the issue again, they changed the navigation system again. The old navigation system was put in, and again, no one tried the system, as they again did not put the map in the navigation system!!!!! I complained a third time and they installed a new navigation system. The problem came back, and I spoke with the maintenance manager. He said he would escalate the problem to the Toyota company and inform me of the developments (he did not call again and I was not notified of any change). I spoke with the owner of the Toyota branch in Cambridge and spoke with the general manager and the head of maintenance. The service department could not identify the problem (he said the car should be checked to identify the problem, and I needed to pay the fees because the car is no longer under warranty, ignoring the fact that I've had this problem for a long time since I bought the car and the car was under warranty.) After the examination and identification of the problem, he will communicate with the main branch of Toyota. Note: They did not record information about the number of times they changed the navigation system except for the first time????????? (WHY) Now I will contact the main branch of Toyota to solve this problem. This is my experience with the Toyota Cambridge maintenance department. to be continued . . .

Krista Geb

I purchased my new Venza from Nancy, she was a real pleasure to deal with. She wasn't pushy at all like you sometimes expect, she was very professional and personable and I felt she really took the time to get to know my needs and my wants so that I purchased the right vehicle for me. She made a process that can be tiresome very enjoyable! I have recommended to friends and family that they see Nancy when they're looking to buy a vehicle.

Barbara Armstrong

My experience with Toyota Cambridge has been somewhat challenging as far as the service department goes if I could score them a zero I would. As far as customer service in the sales department that is 100% highly recommend it but only if you’re dealing with Eva. As a woman you feel very vulnerable when going into purchase a car. Eva made me feel very comfortable and I wish I could’ve dealt with her from start to finish. But I did have to go over to the finance department for further help in the purchase of my car as far as the warranty and dealing with Henry was a nightmare he is demeaning and disrespectful towards women I feel. Eva was amazing and if Toyota Cambridge could take any word of advice train Eva to do the finance part of it when she’s dealing with women and leave Henry just for the men. As far as the sales department. The service department that’s a whole Nother issue.

Empress A.Marie Esperança

!My best shopping day of all time. !Fast friendly and effective service. Siyad & Herve extremely exceeded my expectations. Premium features are flip-out-over phenomenal on the new models. *Even the older used models. !No other affordable manufacturers can compete with Toyotas new technology. !Most perfect financed purchase ever. Trust me..try the Toyota at Eagle St. and HWY 24 Cambridge 8)

Khan Rafsanjani

I had the pleasure of purchasing a vehicle from Cambridge Toyota this week. Syed is a fantastic Product Advisor and I strongly recommend anyone looking to purchase a Toyota to give him a call. He knew I was a buyer from Toronto and was willing to work out a price that aligned with my expectations over the phone. I am very satisfied with my purchase and will definitely consider Cambridge Toyota and Syed for my next vehicle.

Levon Kahkejian

Probably the best purchasing experience I have had buying a vehicle. Everyone I dealt with was very friendly and knowledgable. Henry my sales specialist was very well versed with the cars we were looking at and gave great advice as far as which car might be the best match for our family and the delivery of our car was a very smooth and timely process.

Hung Tong

My wife and I bought a 2018 highlander from Alex at Cambridge Toyota. He went above and beyond for us. Thank you for guiding us along the way to purchasing our new vehicle. We’ll definitely go back when it’s time for my next car!!!

Tho Do

Good service. Staff is friendly, price is acceptable ????

Jo-Anne Adam

My sales rep (Syed Zubair) that I had was just wonderful. Very friendly and caring. He took the time to explain Everything about the vehicle. I would highly recommend him. Thank you.

Stephanie Crawford

Sean and Henry calmly and patiently guided me through a last-minute vehicle purchase and were very flexible and helpful in making arrangements for a trade-in and financing. Picking up my vehicle was completely hassle-free and it was spotlessly clean. I appreciated that proper COVID health and safety protocols were followed throughout the test-drive and purchasing process. Lastly, I love my new Toyota!

Kevin Craig

Had a very positive experience here interacting with staff and test driving the high quality cars they have on-site.

Alwin James

I didn't get a proper customer service from this location today (27/07/21), when I am there to test drive a vehicle, they are not ready a test drive and got bad a customer experience ????

Artur Borges

Easy to do business with! I have been a customer for 6 years, and am quite satisfied with the deals Eva always have for me. :)

Amanda Lord

Thank you Matt for helping us find yet another car! Your customer service is always great and we appreciate all your help, patience and follow up! You are always there to answer all of our questions and help us find the right vehicle in a timely manner! We would recommend you and Cambridge Toyota to our family and friends!

Dan Goertz

Kam was a pleasure to deal with and a great help in making my trade-in and used purchase a smooth one. I highly recommend him.

Christopher Bobier

Syed and the rest of the Cambridge Toyota team were outstanding. Very informative and helpful in everyway. In the middle of busy crazy times managed to get me my vehicle when I needed it quickly and diligently. Thank-you everyone there!

Caroline Fell

I purchased my used 2017 Tacoma 4x4 manual from Stew back in April of this year. The process was easy, I already knew what I wanted when I got there so it was just a matter of numbers. They gave me less then what I wanted for my trade in, but the finance guy (whose name I can't remember, he's into rallying and fallout if that help) gave me a great discount on rust proofing. I had a great experience with them, but I always recommend caution when dealing with sales people, no matter the reviews.

Akumagba Irene

I recommend 100%. Go talk to Sean. He was very friendly. Didn't pressure me at all. He gave me a crash course on some of the functionality on my dashboard. I'm satisfied with my purchase. They have really clean cars. I believe the prices are fair as well.

Payton LeConte

Couldn't be happier with Richard and the team at Cambridge Toyota. Excellent service, friendly staff, and they helped me to get my perfect 2019 RAV4. They worked day and night to ensure that I had the right trim level and the colour I wanted. Definitely would recommend.

John Wright

Sean in Used Cars made it a wonderful experience getting a used car. Thank you so much. We love the Highlander.

Ali Raza

I recently bought a used Toyota Sienna from Cambridge Toyota. Sean was very patient and friendly with us, he gave us the best information about the vehicle. We live in London, but got a great deal here. I recommend more people to come here and check out thier vehicles.

Andor Jankovics

Big thank you for Marcey Williamson for the friendly and professional service on Saturday morning.

Henry Groen

Matt was very knowledgeable, about various models we inquired about . Once we selected the vehicle of choice, there was no pressure to buy, just great information on options for our car. The whole experience of buying was fantastic. The dealership was very accommodating while we transitioned from our other car to the new one. Matt’s product knowledge of our new car was very informative and excellent Thanks Matt

Kelly Beach

We just bought our new 2016 Highlander through Nancy Jelica. She was professional, knowledgeable and made the entire transaction a breeze! If you are looking to buy a new Toyota, be sure to ask for Nancy, her level of customer care is top notch.

Yaser Seyed

Anyone looking for a used or new Toyota vehicles Sean Mirzada is the man! Great guy excellent service with you through the entire process. Very polite and respectful and makes sure he gets you the best price possible. Highly recommended dealer!

chandra874

Great Service. Dealer Rakesh was very helpful and supportive.

Haseeb Malik

They have fantastic service and fast times. Recommended to take ur vehicle there.

Joanne Ainslie

We have been a Toyota family for years. I think we have probably bought and leased about 14 cars from Cambridge Toyota between us, our kids and even my parents. I cannot say enough good things about Angelo and John......both guys go the extra mile for us. We always know that they will get us the best deal they can. Service at Cambridge Toyota is top notch! We recommend them to everyone. Quality cars.....love driving Toyotas.

Marc Hutchinson

Great service. Safe & Sanitized

vaibhav patel

Thank you cambridge Toyota and special thanks to Giancarlo for providing the best experience and customer service for buying Toyota sienna 2021. Also if you looking for toyota hit up Giancarlo for purchasing and he will take care of you. Hands down the best customer service i recieved from this dealership been to 4 other dealership before purchasing the van from here and this dealership comes out on top with bang on customer service and great discounts deals.

Werner Ostermann

We had a very good experience purchasing a pre-owned Corolla. The car is in great shape at a fair price. There were no surprises or delays getting the car once we signed the deal. Our salesman Kam was excellent to work with. I appreciated that their website makes it convenient to shop online as I did all my research online then narrowed down the list to a couple vehicles to test drive. I would definitely recommend Cambridge Toyota and would not hesitate to buy another vehicle here myself.

Umar Sedu

Smooth purchase experience.

Blain Angus

Great service, parts and sales. Never feel pressured or forced into anything by their staff and always a friendly environment. The best Toyota dealerdhip in the area hands down.

Amanda Breeschooten

I have been very happy with the service from the Toyota team over the past 10 years. Ryan and his team go above and beyond to make sure their customers are satisfied. We highly recommend Cambridge Toyota!

Michala Henderson

Eva was wonderful again!!! I will only ever go to her for our future car purchases. She is all about the customer experience, and customer happiness. Thanks again Eva!!

Alina Moyer

This is the first review I’ve ever posted, that’s how bad my experience was. Be careful of the expensive and lengthy “diagnostic test” they perform by mechanics who obviously didn’t actually look at my vehicle. I was told I needed a $720 new alternator on a 2015 Rav 4 less than a month out warranty. My fiancé looked over the vehicle and found the problem was a $2 fuse, not the part they were telling me I had to buy. Needless to say thank god I didn’t move forward with them for the repairs. I feel that I would have been completely taken advantage of.

peIVasse

I would give Cambridge Toyota a 0 star but it's not possible. Nothing but bad experiences with this dealership. When I bought my car I had the manager raising his voice at me for not buying the extended warranty on my car after I had already told him I wasn't getting it twice before that. It must have been because I was using my discount from working at Toyota Motor Manufacturing Canada at the time and he wasn't going to much off of the purchase. I felt like I was treated poorly for using my Indian Status Card but I won't get into that much more other than just throwing that out there. It doesn't affect what they make anyways. I brought my car in for a faulty transmission fix and they tried every thing to not have it fall under warranty even though my car was under warranty as it was sitting at 50,000km at the time. It sat in the parking lot for a week because they didn't have the parts while I paid for a rental but the parts should have already been there before my car was dropped off. The mechanic who was taking care of me forgot to order the parts. I decided to take my car back and I brought it to North Bay Toyota and they had the work done within 2 business without questions. I will never go back to Cambridge Toyota.

R2

Cambridge Toyota is top notch! Alex went above and beyond to make sure I have a chance to purchase a Toyota that I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. Alex is very quick and professional. I felt like family by the end of the whole process! I would recommend Alex to anyone who is looking for a used vehicle. Now we are reconsidering on purchasing a bigger vehicle so I’ll be back when I am ready to purchase. Alex and his team are always welcoming us back when we are ready. I thank Alex and the rest of the sales team for their time and cooperation.

Subrahmanyam Challa

I would really thank Toyota Cambridge as a team who proactively responds to queries very quickly and I appreciate the way the sales personnel Mr Zubair has demonstrated different models and packages and did the best he can do and I had some small after sales issue which was positively adapted by Ms Stephanie who is the office representative and sales manager Steve who provided quick service. I would recommend service by Cambridge Toyota to my friends and family.... Regards

Dwayne Kennedy

Great service from Richard. I bought a 2018 Tundra from him and he provided exceptional service. Richard contacted me every step of the way and that is rare considering the lack the of communication that I've received from other salespeople at other dealerships. Thanks again for your professionalism.

Paul Walklate

I service all of my vehicles here and the appointment booking process is always simple and to the point. The service department always has my safety in mind when suggesting different services for my vehicle and they take the time to explain everything thoroughly. Overall great service!

Rob Welton

We just picked up our 7th Toyota vehicle; the 5th from Cambridge Toyota. Everyone at the dealership is great, from the people at reception to the sales staff (Eva is awesome!) to the business managers and finance people, through to the service department. Can't say enough good things about the whole team. Looking forward to the next new vehicle! Thanks everyone!

katherine whittington

The sale to lose, and lose they did! I purchased a Toyota Hatchback SE but from Heffners Toyota, yesterday ( Go there instead) The sale associate Jon Carlo at Cambridge Toyota, was less than helpful and appeared unmotivated. I told him I had already been to Heffners and had a quote and had test driven a vehicle. So he knew I was a active purchaser and I was looking to see if they offered a better incentive. I asked for a quote based on the same down payment etc as Heffners. Ie looking at a comparable quote. I told him not to include my trade in, as I hadn’t worked that one in yet. The quote he gave me include a guesstimate (unseen) trade in and no down payment. He highlighted some stuff and handed it to me. He did not go over it, he did not even try to offer a different deal or incentive to try and get my business. Heffners gave me Michelin winter tires with balancing etc included, Cambridge/ Jon Carlo knew this and did not offer the same, or alternative deal. Jon Carlo, offered colours of a vehicle, that weren’t even a option.

Garett Schneider

Hi my name is garett and had an amazing experience at Cambridge Toyota, I just bought a 2020 Toyota Tacoma trd sport voodoo blue, and I gotta say, the staff were excellent, originally I went in 3 weeks ago wanting a voodoo blue truck, Gian-Carlo who was my salesman told me that there were no stock of the voodoo trucks in Ontario and told me that it may take up to 3 months to get, which was ok but then, he contacted me a week later saying they were able to locate a truck in Toronto that was the colour I wanted! I give big thanks to all you guys at Toyota for the hard work for finding the truck I wanted, especially the salesman Gian-Carlo did an amazing job at keeping me up to date with my buy, big thanks to you guys again, if you go to buy a new or used vehicle Gian-Carlo is your guy! ????

NiM

I bought my car from them, until you buy your vehicle you are a king for them but afterwards they don’t really care. I had an issue with my brand new car and went there recently, but they refused to repair it, I bought my car more than year ago and not even 9000KM on it, they said it is my fault. They treated me in a very rude manner. Manager is passing the blame to staff but no actions taken. I don’t recommend this dealership to anyone, especially to NEW COMERS in/to Canada.

Lori-Ann Pecaskie

I purchased a 2017 Corolla on Saturday and I absolutely LOVE it! This is our 3rd vehicle with Cambridge Toyota and it won't be our last. I'd just like to thank Eva Glogiewicz for always being such a fantastic support to me and my husband. I can't say enough about Eva.. she is extremely knowledgeable and honest, and we always feel like family when we go in to see her! It is so nice to have someone that you can trust to give you the information you need to make the best decision for your family. I recommend that if you are thinking about purchasing a vehicle and have questions you'd like answered without a high pressure sales tactic, then go see Eva and you will be glad you did! Thank you Eva! The Pecaskie's

John Cardillo

Grant Mihalcheon best sales guy

Joshua Katzman

Tanner made reviewing different vehicle options very simple and was great to deal with. After looking at different options, he was able to find me the exact vehicle I was looking at

Crofton Travis

Purchase of the vehicle was the only good part , SERVICE DEPT SUCKS have tried to get through to service on 2 occasions last time it took 3 days for them to pick up the phone or call back and then it was suggested to me that the 8000km check up wasn’t really needed basically because they were too busy to deal with it . now I need an oil change on my truck have called and been promised a call back twice in 2 days and nothing along with almost 20 min on hold NOT HAPPY

Merlyn Cruz

Not too happy with todays service. My appointment was 12:30, I arrived at 12 took my car in, and didnt get out of there till almost 3:00 o'clock. I was told by the service advisor that they got swamped at noon time. If everyone has an appointment at certain times, how can it be swamped?

Marlene Cormier

Many thanks to John Toyotaman Turco who made the daunting process of purchasing a vehicle a pleasant experience. We appreciate the attention and integrity he showed. We love our new Tacoma

Brianna Cundick

Lots of dealerships try to sneak in extra charges of things but at cambridge toyota they didnt. I delt with Craig and he went over the agreement slowly so i understood it and saw no extra charges. He made the process of buying my first NEW car smooth and easy. I would defiantly recommend Craig at Cambridge Toyota. Its been almost a week since i picked up my 2019 corolla se with the upgrade package and im still loving it! Thank you craig!

Alistair Kim

I had been to a few dealerships in the area to scout for leases, and Richard really nailed it for me. He was honest and upfront with me about the lease price and that he is able to give me the best deal. The whole process was fun and engaging and he almost convinced me to have a silver car instead of a white car!

glow

They're liars and deceivers. BE CAREFUL what you sign. If you come towards the end of the day, they rush you and do not go over everything with you. You risk signing a lease you did not agree to or were spoken to about. They lie and "say" you got a deal when in realty they actually extend your contracts to make you pay off whatever it is they said was a "give away". Never have I been so neglected in my life. I feel that they care a lot more about their commission than they do about their costumers. If you still decide to go with the dealership watch out for the managers names, Herve´ Le Bel, and Steve Harvey. NOT GOOD AT CUSTOMER SERVICE.

TW F

Bought a new highlander here. Service was good but its dependent on the sales person you talk to.. went and looked at a used car a year later and service was poor.

prince layal

My experience with toyota cambridge was amazing they helped me alot in buying my car specially EVA my sales representative she was so helpful as well.

Justin Case

Went when they were closed. Best time to browse uninterrupted. But all they had were the econo boxes on the lot.

Lisa Simmonds

Super happy with my Toyota RAV4 and the friendly, helpful, no pressure sales reps that helped me alone the way.

sam soro

The worst dealership ever dont waste your time going there was recall on my car they said all will be busy now we don’t have the parts have we called Hafner toyota give us a date right away

Dan Keep

Grant was super friendly and just a pleasure to deal with! Even during current events, things went nice and smooth! Herve was also great to deal with and overall the whole experience was nice and no pressure! So happy with my experience and my new 4Runner!

Pinglakshi Singh

Got first car of my life and that’s possible because of Eva and all the staff members work here. Thank you! I would highly recommend to everyone.

Timothy Seaman

Great staff here. Syed Zubair was an absolute pleasure to deal with. No pressure, yet attentive to potential customers. Will definitely recommend Cambridge Toyota and Syed to my family and friends.

Eric Supply

I recently leased my second vehicle from Cambridge Toyota and had the pleasure of working with Nancy Jelica for a second time at the dealership. As most people know, purchasing a vehicle can be both stressful and frustrating at times. However, on the many occasions that I visited during the decision period, Nancy acted with extreme professionalism, provided superior customer service and satisfied all my requirements without pressuring me into making a decision. Phone calls and follow up text / email correspondence was returned immediately and all questions were answered with my requirements in mind. I will be returning to Cambridge Toyota again in the future and have no hesitation in recommending Nancy Jelica for your next vehicle purchase or lease.

Valerie Chong

We had a great experience with Steve Fister, our salesman at Cambridge Toyota. He was extremely helpful, answered all my questions, and was patient with us as we navigated our first car buying experience! We are also happy with the branch in general, as we went there for service appointments with our previous car and never had a problem. We're very excited to have our new car and are sure it'll last us many good years. Thank you!

Ray MacNeil (franchisefun)

Everyone from service to sales and management make you feel part of the family. Even though John Turco is my Sales person for my 2015 Tacoma and now my future son in-law's 2016 Tacoma, I appreciate the care all the team gives us when we visit.

Jon van der Veen

Purchased a Rav4, salesman was Grant. Good experience and transaction.

Tokay444

I just had one of the best car buying experiences of my life, and I've bought a few, at Cambridge Toyota, with Nancy Jelica. Test drove the car Friday. Bought it Saturday. Picked it up Monday. Thanks Nancy!

Durgesh Tiwari

Today I am very surprised to see a very high level of commitment and service “ Alex “ is a gem ???? did a wonderful job he is a very respectful. I recommend you to go and see him if you are looking to invest in good car.

sachin Jassal

goodbstaff and good service

Charlee and kollins YouTube

Buying a car can be very stressful. Richie took all that away! From the moment you walked in the door there was no pressure, he listened to what we wanted and worked with us. Staff were friendly helpful. Henry was also excellent and very helpful! Want a car go see Richie !!! Excellent customer service!!!

shivam desai

Excellent service. Good guide by syed.

Mitesh Patel

Cambridge Toyota has all supportive staff. They are very helpful for your Toyota needs.

Ultimate Basses

Great service for my Rav4

Steva Rajkovic

Had to tow in my daughter Prius for service. It was very challenging job for mechanic to diagnose the problem. All in all is good. Would not hesitate to take vehicles for their services. Very nice friendly staff.

Devendra Ramroop

Great service and very helpful. Tanner was an awesome sales rep. He came in on his day off to ensure the transition went smoothly. Great place when you don't know what you are doing.

Saima Irfan

Best customer service. Kam is very helpful and understands what the customer needs. We swap our old Sienna with a new Toyota Highlander, he gave a very good price for our old one.

Michelle

My daughter and I were in an accident and were left without a vehicle and as a single parent I needed a car fast but a quality choice. I felt comfortable with Sean Mirzada and Herve because I didn’t know anything about buying a car in such a stressful time. Even though I was a “challenging” customer I felt like they really tried to get me my vehicle ASAP with as little complications as possible. Thanks, We love our car !

Kratos Sancus

Couldn't be happier with the quality from everything with sales reps, tech's, customer service all the way through to their parts. I have only had a couple problems with them and they worked with me as much as possible to get them rectified as quickly and efficiently as possible. I love my car and how well they treat me, I will continue my business with them and will continue to refer people to them. Keep up the good work!

Krysti Beckett

Beautiful facility and great staff. Steve was very helpful and gave great advice. He made some great recommendations based on our needs and budget. We love the Sienna!

nimat seyed

The service from Cambridge Toyota is Worst Ever. I bought a Toyota Camery 2018 last September 2019 and had a problem with Noise in Engine Then I took the dealer they said it's the cover under the Engine and cost $700 + repair . I Went to another dealer they said the cover is perfect fine. But the noise is still there. Just went for oil change and charged me $100 and said it's good for 16000 KM the sticker says only 5000 KM So bad services. I called and complain. But no one called me back. I am not happy at all with the service.!!!!'Nnn????????????????????????????????????????????

thefox613

They make cars

Richard Maltby

Pleasant staff. Not a place of take my car again for an oil change. 1 1/2 hours is a little excessive.

Tony Harrison

Booked a 3pm oil change. 25 minutes later still waiting for the car to be taken in for service. Ask why so tardy and the response was it’s tire season and 25 minutes isn’t bad for this time of year. The sign states “Express Service fits your schedule “. Well I’m going to be late for work. Maybe my work will understand it’s tire season!

Jatt Canada

Everyone here is really helpful specially Eva. Car buying experience was really great. Highly recommended.

Jude Jackson

I'm on my third Toyota from this dealer and with the same salesman, Craig Price. I have always found him to give me honest and knowledgeable information about the cars I'm interested in. There has never been any pressure (I would have left immediately if that were the case and never returned)... I always felt the decision was in my hands, not his. Buying a new car is stressful and in some ways the sales people need to recognize this and respect the nature of this huge purchase. They do at this dealership. The Service department is amazing and easy to access with reasonable wait times, lots of coffee and treats and friendly chatter. Yes, the labour cost is high compared to private mechanics but they know their cars inside out. I tried other mechanics when my cars got older but always returned to this dealership because I trust their work and let's face it,.. they train to work on the very cars they sell... they have a reputation to keep up... and believe me, they do great work hiring staff who are friendly, warm and accessible... I have seen this dealership evolve over the years and its impressive. I convinced my husband to buy a Toyota and trade in his Chev and when he meet my salesman and test drove my Corolla with me, he was convinced. We are now both proud owners of Toyota vehicles!

Katrina Knight

I had been looking at vehicles for quite some time, had my down payment and knew what vehicle I wanted but the one thing holding me back was the thought of dealing with pushy salespeople. Richie Dela Rosa made our experience amazing ! It was a huge relief! He is so pleasant to deal with ! He took the stress out of it ! I highly recommend him! Very thorough, organized, and made buying a new vehicle fun and exciting ! Katrina Knight

Emily Cordeiro

My Fiancé and I got his new truck from Toyota, earlier this month. Richard was amazing with all his advice and got us the vehicle we love and trust! Thank you!

Isaac Clark

Grant is amazing. Highly recommended working with him if you visit Toyota at Eagle. New Corolla Hatch is perfect and the blue flame is sharp!

Scott Edwards

I recently purchased a 2015 Toyota Tacoma and couldn't be happier with the service. Sean in the used car sales department made financing easy and hassle free. I would definitely recommend purchasing your next vehicle from Cambridge Toyota!

Paul Mac

Bought a 2019 RAV4 from Richard after I got bored of my 2004 Corolla that still runs fine. Rich was good to work with from the beginning. No pressure and informative. Car is great .

Jet Lacsamana

Eva (Glogiewicz) was awesome! I've been leasing Toyotas for years from Scarborough to Markham, and now Cambridge, hands down this was the most hassle-free and stress-free experience I have ever had. Eva was extremely helpful and knowledgeable. I would absolutely go back to Cambridge Toyota and Eva for my next car. I highly recommend her and this dealership to my friends, family and co-workers.

Tom Fortuna

The experience once I was introduced to Nancy Jelica was the best experience I have ever had since I started dealing with Toyota dealerships which started in the year 2000. Nancy was very pleasant , professional and very helpful. She went over and above what was required , she was a joy to deal with. Everyone I encountered after Nancy at the dealership were also very professional and helpful. I will be returning to this dealership in the future and recommending it to all.

kisang kim

I totally agree with you,Pelvasse. I had the same experience as you had. The sales manager kind of threatened me to get warranty for HIm, not for me cause i did not need it. The service also was terrible like delaying appointment and breaking my camera but no compensation. Since then, i never go to CAMBRIDGE toyota again!! Please use another dealership. if you do not get unnecessary stress with your money and time!!

Janine Wilson

My husband and I were so pleased with the amazing friendly service from Eva. She went above and beyond to make sure we got the car we wanted. I would highly recommend you ask for Eva if you are looking for a customer focussed sales associate!

Jennifer Harrison

Nancy Jelica was very helpful and personable. I was able to call or message her with any questions at any time. She worked around my schedule and even came in on her day off! She was one of the first people we visited in our car search and after visiting a number of dealers, we came back to her and her fantastic customer service.

Tinisha Meaney

Nothing but great things to say about Cambridge Toyota. Purchased my first car there 4 years ago, and drove there from Toronto to purchase my second vehicle today because the service is outstanding!

Nelson Soares

Well above a 5 start rating. The sales representative heard my needs, and delivered me to straight to the one that could help me. Special thanks to Katrina Pappas for going above and beyond my expectations. She definitely putt well over 150% into getting me and my family an amazing car. I never had such a fun car experience in my life. I laughed and literally cried. She made things so easy and stress free. She was honest and true to her word on everything she said she'd do. or could do. Delivery of the vehicle was on time. All the insurance paper work was done by her. All I had to do was make one phone call. It was an effortless on my part. All I had to do was pick a car. Special thank you to Katrina and the Cambridge Toyota team. I highly recommend this family owned dealership over any others. You have my customer loyalty. Thanks and sincerely Nelson Soares

CJ Services

Fantastic EVA great sales lady sold us our new pickup truck

Roger MacLeod

Friendly knowledgeable people.

K Ramroach

Richard sold me my 2015 Venza over the March Break, and I couldn't be happier! He answered all of my questions, was patient with my husband and made certain that my requests were looked after. I would recommend Richard and Cambridge Toyota to my friends and family!

Vivian Wei Li

My husband and I were looking for a SUV for our extended family in the last few days! We went to Volkswagen Guelph and Guelph Toyota to have a look at the vehicles.But we didn't get good response from the salesmen, especially in Guelph Toyota! My husband asked me if I want to check on other dealers! I said let's go to Toyota dealer whichever one is near Guelph! So he took me to Cambridge Toyota! So we met Mike and Henry. They helped us find the vehicle we want and provided us an excellent service. They are very knowledgeable and full of enthusiasm about the job! we highly recommend Cambridge Toyota to anyone who are looking for vehicles!

Jordon Bartley

Great experience ????we bought RAV 4 2017 THANKS GRANT MIHALCHEON for helping us find the right vehicle. We had positive experience.Thanks you and happy holidays!

Don Ron

I bought my Toyota vehicle from Cambridge Toyota and had a very poor experience with my vehicle since. First of all, I picked up the vehicle after 10 days while I completed my house move. When I picked the car, I noticed that they had not serviced the car properly as promised. When I took the car to a local Toyota dealer, I was shocked to learn that the service condition of the car was not as promised when I bought it from Cambridge. I had to spend a good deal of money to repair and service the car. I now have to buy a new set of tires even though the car had done only 40k kms at the time of purchase since these were never rotated causing one set of tires to be in a very poor condition. When I reached out to the dealer, I received no response. I have now taken up some of the issues with Toyota Canada and am waiting for a response. I would definitely NOT recommend ever purchasing a used car from Cambridge Toyota and would NOT service my car there.

Trish Bennett

I love my Toyota Tundra and after a good purchasing experience the delivery of my vehicle left a sour taste in my mouth. I have to say they made the sour taste turn to a sweeter taste. Kyle Beattie was my sales man and did a good job in fixing the terrible delivery experience. I would recommend this dealer to anyone!

S M

Every time I called for an appointment previously to book an oil change I was always told "oh you don't need n appointment for an oil change, just come on in!" So today I just went in in, at 9am as they first opened in the morning only to be told that no I couldn't be serviced all day not at all, no one available at all for the entire 8 hr service day. I have always serviced my vehicle at the dealership but this seriously turned me off and since I needed new cabin and engine air filter and I wanted my windshield wipers changed out $200 spent elsewhere at a place that was happy to take me as a drive in customer. Guess I found myself a new garage.

Dave Walmsley

Always great service with shuttle that drops you off while your vehicle is serviced.

Kimberly Yull

Good service. Sales person a little snotty but very knowledgeable.

J.J Abrams

Great cars and service. Highly Recommend

Matthew Castaldo

I bought my car from Angelo Muro and it was a quick and smooth process. He was a great help in suggesting what cars I should be taking a look at and answered any questions I had. When I had a small problem with the car I bought, he made sure it was fixed and taken care of. Overall good experience

Karrie Horning

Thank you so much Henry for helping me purchase my RAV4. You made it as smooth and easy as I ever could of hoped. Very pleasant and easy to talk to. Within three days I got rid of my mini van and into my RAV. I absolutely love it! Thank you again!

Mai Phung

Tyler in the Parts Department was super helpful today. My father needed a replacement battery for his Venza and Tyler was able to help us in a professional, friendly, and efficient manner. The overall process was a breeze and I appreciate him answering my questions and concerns. Thanks Tyler! You rock!

Lena Wiebe

Fun and friendly staff made buying my new car not only easy but fun.

John Ceko

Been looking at a new RAV4 and have visited various dealerships. Most refreshing visit yet. No high pressure sales approach which was appreciated. The sales person Syed was knowledgeable and low key. He let us take the vehicles for a test drive without being in the car which let us talk candidly about the vehicles as we drove them. At the end of it all he gave us a no dicker price which until now no one had done. Very positive experience.

sava djordjevich

Staff doesn't oversell. Also it's not overpriced for work on car. Good staff and clean. What more do you want?

m q

They are very nice staff, thanks Sean for helping me to buy Toyota RAV4

Monika

Henry at Toyota Cambridge was to deal with amazing! I was very overwhelmed when I first went in to speak to him but he made the whole process run smooth and easy. He was very honest and straight up about all my questions and concerns and did not try to sell and push anything on me like most salesmen I already dealt with. I was able to find a car that I liked and wanted that day! I would definitely recommend him to anyone looking to purchase a vehicle from this location!

Kim Yull

Totally impressed with the staff here. I was just window shopping and comparing vehicles for a future purchase. Sales people were all busy but the manager came right over and showed me vehicles and answered all my questions. Great service!

Antony Baines

Pulled up with no appointment, because of a scraping noise as I went over bumps in my car. Taken in right away, fixed and no charge as it was just a loose price of plastic. How can I not give 5 Stars?

Phil Hauser

Had nothing but a 5 star experience in purchasing from these guys. Sean M was the rep that i dealt with and he was everything i needed and nothing i didn't. Fast, effective, and HONEST we'll definitely be turning to Sean and the team not only for service but for future vehicles as well. The process was simple and Sean was very responsive. A welcome change to dealerships i've used in the past

Ken Carnahan

In September 2021, I purchased a used Nissan from Sean Mirzada. The car developed a transmission problem within the first month of ownership. Sean and his manager Angelo Mura, bent over backwards to rectify the problem. In the end they got me into a Toyota Venza. I couldn’t be happier with this vehicle and the service they provided. I am working with them again trying to find a car for my wife. First class guys and dealership!

karrar yaseen

It was a very good experience buying a car from Sean mirzada, he was so polite , professional and they helped me alot , the staff was very friendly . Thank you guys.

Janelle Penney

This was the best experience I've had purchasing a vehicle!!! We dealt directly with Katrina and that girl knows her stuff..all the staff are very friendly and helpful!!!!!

David Vikken

I dealt with Sean Mirzada to purchase a used vehicle on their lot. Sean was accommodating even though I must have been a somewhat difficult customer as I travel for work a lot and sometimes my travel can be unpredictable. Sean worked with me and even would respond to an e-mail from me outside of business hours which shows his dedication. Overall I had a great experience buying a car from this dealership.

Alex Pantea

I bought one of new Corollas this week and I have to say I am very impressed with the customer service. I dealt primarily through Scion and my sales person name was Nancy Jelica. She was very helpful and allowed us to test drive multiple cars until we found the perfect one. She was quick to get back to our texts and emails, and interactions with her were very pleasant. I felt that the Scion crew genuinely cared about us as customers, it was great! This dealership is a great one with top notch customer service. Very pleased with this purchase!

Stephen Beattie

I would like to thank Giancarlo Aviles the new vehicle consultant that helped me find the Prius I was looking for. Excellent service and a fantastic person. Thanks to Giancarlo, Marc Gervais and the entire Cambridge Toyota team.

Yesenia Leiva

My niece went there to purchase a car she had a very bad experience she left crying on how rood they were but sadly she had already signed some papers so she had to purchase the vehicle they lied about everything and we felt that they were being racist to us. Also be careful because to me they are thieves that they say one thing and when you sign it’s something. Be careful when you sign make sure you read every single word even if it take more of your time but it’s worth it because they like to steal your money that you have work so hard for I think they don’t even deserve one star. The sales rep would say and lie about anything just to get their commission.SAD

Rob C

Excellent customer service. The sales rep syed was very helpful !

Christina Vrljic

I have now bought two cars from Eva Glogiewicz at Cambridge Toyota and once again was very happy with the service. She truly goes above and beyond to deliver excellent customer service, get you the best deal, and make car buying a smooth process. I would highly recommend her to anyone and will definitely be back in the future.

Leanne Piercey

I visited the dealership a couple of times to look, test drive and finally make my decision. For me this was a big decision. This is my first car and I needed a great car with all the reliabilities of a safe drive as well as get the best deal that I could. The staff was quick and very helpful to answer any of my questions or concerns that I had. I ended up with an awesome car for a great price. I am extremely satisfied with my purchase and all of the help with the staff along the way...Thank you Cambridge Toyota

John Johnny

Booked 1:45 PM scheduled maintenance for oil change. Booked it over week in advance. After arrival I was told car will be ready around 3:00 PM 3:30 PM When asked them at 3:30 was told that car is still being serviced. Then around 4PM I realized they JUST brought my car to the shop. They told me they are sorry. Cambridge Toyota is the worst experience I ever had as car owner. They don't care at all about customers

Dave White

Good fast service. Problems was diagnosed quickly and reviewed with me in less than an hour. We get both of our Toyota vehicles serviced at dealership. Friendly and helpful service. Same for Sales and Parts.

jeremy Griffiths

I want to thank Grant for his positive and friendly attitude, his followup to make dealings go smoothly. All the staff were helpful and I feel well taken care of at Cambridge Toyota.

B Chaudhry

This was the best experience I've had purchasing a vechile so far. I highly recommend this Dealership!

Glenn Hawthorne

Excellent purchasing experience. Shout out to Mike Robertson and Herve for getting my Hybrid Rav 4 in super quick time. Thanks guys.

Matt Contant

Thank you so much to the staff of Cambridge Toyota for all your hard work in getting me set up with the 2018 Subaru WRX . Especially to Gian-Carlo you made the process of buying the vehicle happen, your customer service is top notch especially under the circumstances of the COVID and everything not being fully operational.

Nooz Bogoam

Great experience buying a new car! I did run into a bit of an issue after I left the lot and was quickly helped by my salesman and the manager. If you're looking for a good salesperson you can ask for Jesse, but I'm sure it's a good team all around as I've only heard good things about this location.

Fred Iskander

Friendly service, though the wait is often longer than estimated.

Nicholas Churey

New to owning a Toyota, only had my 2019 RAV4 for less than a year, moved to Cambridge so this became my service dealership of choice and will likely not recommend to others. Cost of service is always over estimate and haven't left on time as per estimate (at least 3 instances of this) Recently charged for consumables (fluids and sanding discs during the service) which I find laughable that the business needs to tack that on to my bill and can not cover or at least let me know that it could happen beforehand.

Ian

Sitting in Cambridge Toyota right now with a 1:30pm appointment for an oil change. 40 minutes in and my car is still sitting where I dropped it off...starting to remember why I said I would never come back here again. I work at TMMC and everything is down to the second during production. Clearly this standard is not something the service center follows. Update: left and went to Mr. Lube across the street. Price is $5 more.

Hongbo Liu

Recently, I purchased a brand new Toyota Camry from this dealer, Sales person / product advisor Syed provided me excellent service through over the process. I am expecting excellent customer experience in future from this dealer, also.

Sheldon Morris

My wife and I just bought a 2017 Corolla from Cambridge Toyota last week. We were very pleased with the professional, friendly and 'low pressure' atmosphere that the staff created. Our sales advisor, Matt Campeau, was great; helping us through the options. Herve and Steve were great during the follow-up as well - thanks guys! When you can combine great product with great service you have a winner. Highly recommended!

brooke santos

Thanks Sean Mirzada who helped me buy a great car! I love my new tc. Very happy with the service you provided and making everything easy, fast and professional to buy this car. I would buy again from this Toyota and recommend all family and friends.

Marjorie Campbell

I had an amazing experience. Alex.B thank you so much for your warm and pleasant help.I can't say enough about the customer service I received from Alex.B at cambridge toyota. He has gone through the extra mile to make sure I get everything I needed. I would recommend this real dealer to anyone.

Louise Docherty

Extremely satisfied with the final outcome of a problem I was having with my car! Thankyou General Manager and Sales Manager. Louise

Russell Wonch

Amazing service and very satisfied with my customer service as a first visit after a couple bad experiences with booking service visits with brantford Toyota. Cambridge returned my calls as brantford did not. Way to go Cambridge you’ve won my service and future sales

Karen Collis

Thanks to Grant Mihalcheon for a great experience buying my beautiful first ruby RAV4 trail ,your kindness and knowledge of this vehicle from you working at the plant for over 30 years was AWESOME!! It was a great experience !!

Frank Pagliaro

Took them 3 tries to fix my AC. Hopefully this time they got it right. The only good thing was that this last time it was covered under the extended warranty that I had purchased. Just a bad overall experience. They washed my car but it was still all wet when I got it and now I have water spots on it. I wouldn't complain only I had just gone through the car wash days be, spent $15 and the car was already clean with no spots. The topper was upon entering my vehicle to drive home. It reeked of bad B/O, and I mean stunk. Luckily I had some cologne in the car and had to spray it freely. I do not recommend anyone take their vehicle their for service. Drive further for quality and peace of mind. Ps - I am not confident that my AC will last. I just don't trust their service. Just a follow up to my review. No one from Cambridge toyota has tried to reach out to me and let me know why I had such a bad experience with them. It seems they're quick to tell you that they're looking into the pro but it's simply to make it look like they're concerned. It's all smoke and mirrors for google review readers. I at least expected a follow up call.

Emmad Minawi

Buying a quality used car From Kambiz Farmand was a great experience, He was extremely knowledgeable about the car we purchased and very helpful in all the information we needed & to having the car ready & looking like it just got out of the factory. The car was purchased during covid 19 & Cambridge Toyota was went out of their way to protect our health & welfare.

Dwayne Collins

I have been needing a family vehicle for a long time. I visited a dealership and asked a few questions about the new 2021 Toyota Sienna. It seemed like I was bothering him as he did not want to print a comparison of the le and xle trim. Told me it was all online. Thanked him for his time and went straight to Cambridge Toyota. Best decision! I met Craig Price who was more than willing to provide the info and more. He was also very knowledgeable as it pertained to the vehicle. They did not have the colour I wanted in stock but they worked hard to get it for me. Totally won me over. Great job! Keep up the great work everyone. Excellent customer service everyone!

Jordan Harding

I visited cambridge Toyota to purchase a new car a few months ago. Richard helped me and walked my through all the details it was a great experience and stress free thanks Richard

shaini ABRAHAM

Thank you so much Cambridge Toyota to make my car dreams come true. Your knowledge and kindness will not be forgotten. Thank you Mr Syed for all of your support and hard work to get us our Rav 4. Such an amazing team. ????????

Josee Seguin

Yesterday I came in to order a bracket for my front licence plate, and the very next morning I got a call saying the part was in. I went to Toyota and Vanessa was so nice, she asked me to drive the car in the drive thru and minutes later Dakota had the part and changed that me . He was very courteous and even took the time to change the bolts as they were different types. Thank you very much to both Vanessa and Dakota for helping me out today.

Dale Lyttle

Great customer service as always

Hassan Janjua

If anyone is looking to buy a used car from Toyota Cambridge, just go straight to Herve. He is an amazing guy! He helped me in everything to make the whole transaction smoothly.

Jessica Vasquez

If you’re looking into buying a vehicle, speak to Sean Mirzada! He sold me my (new to me) 2015 Toyota RAV4 back in May and stayed within my budget! Thank you for your excellent customer service! You heard me out when I told you about my needs and wants of a car and you delivered! Love my RAV4 (and so does our pup!).

Mike Condick

Booked an appointment for routine service for 3pm. I made the mistake of thinking that when an appointment is booked for a certain time, then the work would begin at that pre determined time... Not the case at Cambridge Toyota. Was told my first time service (oil change, fluid checks, X amount of other checks, rotation etc.) would take between 1 & 1.5 hours. I had to get to work for 4:45, for an hour of pre shift overtime. Even though I was a little put off by the estimated time, I knew I had enough to get to work just on time if it did take the full 1.5 hours. At the 1.25 hour mark I enquired as to the status of my car. The employee who helped me said "don't you worry, just got the car up, works under way, should only be about 45 minutes. So at this point, my oil change, inspection and rotation turned into a 2 hour appointment, and I'm out an hour o.t., so I had to ask if appointments are set, or just a suggestion. I was told by a very polite staff member (FYI, all staff were very polite) that it's tire season and they're always backed up during tire season. They were dealing with a lot of vehicles (all bays filled at all times) and the techs were working away as best they could. That was my experience, and this is my request to Cambridge Toyota service management: PLEASE when taking appointments, mention that this is not a guaranteed time. Tell your customers to expect to have to wait between 1 or 2 hours for your oil change. Your techs seem to be over worked. You need to find a better way to manage your scheduling of appointments. You're going to lose repeat business for not meeting your promise (I count a scheduled appointment as a promise). Your techs seem so rushed and busy that there is an increased risk of something critical being missed (my service warning wasn't reset, not critical in any way shape or form, but is listed on the bill as part of the process right along side brake checks). This is my first experience with Cambridge Toyota service department. I've dealt with Forbes Toyota service and had zero complaints. Fast courteous and accurate. I am planning on going back to Cambridge Toyota to give them another chance, plus their location is so damn convenient for me. I really hope I can change this review to a 5 star after my next visit. 1 more thing! No complimentary car wash when the one employee in charge of car washes (from what I gathered from the explanation as to why) calls in.

Mekia Meo

I leased a car from them and when they returned it the asked me to pay over $1,000 and I had full insurance cover top to bottom it was surprised that experience. Customer service

Bert Raposo

We purchased our new Corolla at this dealership 6 years ago and have always had it serviced here. We have found the staff to be very professional and always friendly.

Abdul Khalfan

I have Leased two new Toyotas - Corolla 2010 and Camry 2017 (Nov. 2017). I leased both of these vehicles from Eva Glogiewicz). My experience dealing with Eva has been pleasant and excellent. Eva is a Salesperson of integrity, honesty, upfront, sincerity, listens to the customer, has patience, does not pressure the customer, is calm, and cool. She has made me comfortable at all times when ever I have met with her. The patience she has is that she waited 7 years before I Leased Camry 2017. I wish her all the best in her Sales Career. Of course I will be back to Lease a new RAV4 most probably this year and may be if my son is convinced to buy a Toyota instead of a Mercedes that he is planning I will bring him to Eva! Keep Up the Good Work EVA!

Mark Campbell

Great people work here. Friendly and always willing to help.

Eunsun Choi

The cambridge toyota service overall management from service to finance is absolutely terrible. I bought a car before and i had horrible experience like pressuring customers to purchase warranty which i dont meed.

Abisoye Folorunso

It was a wow experience all through the process of getting a new car. The staff did excellently well and went above and beyond. Giancarlo helped all the way. He is spectacular guy and had all options well spelt out and took me about a week to decide on what to go for. There were no calls or pushing from him or anyone at the dealership. I was left with all the options and had to decide what I want and when I want it. Now I have my new 2020 Toyota RAV4. Thanks to Giancarlo and Henry the finance guy. Amazing people.

Peggy Lockyer

Tanner was the best I told him what I wanted and what I can afford and he had me in my new to me car in 2 days .. if you are looking for something new or just even have questions give tanner a call he'll go out of his way to help you . He's the best ????

Alexandre Gagnon

Great team! Good tire change service. No driver for shuttle that day! Other than that perfect experience!

27dlewis

I have purchased several cars from Heffners in Kitchener and always received reasonable service. However based on the volume of purchases I had there and the work we also had completed at the collision center I've always felt that I deserved a better buying experience. Something that rewarded my loyalty to the brand and dealership. Apparently the service I was longing for was waiting for me at Cambridge Toyota. I've purchased 5 vehicles in the last 4 years and this was by far my most enjoyable buying experience thanks to Eva Glogiewicz. She 's knowledgeable, charming and friendly. She wasn't pushy and didn't force the sale. I purchased my car on a Monday night and drove off on Tuesday. I will be going back to her for every future purchase. The only disappointing part of the process was that the finance manager used the wrong interest rate for the term we selected. This increased our monthly cost on the vehicle by 12$ so not the end of the world but you would think that's a major factor. Other than the price what is more important than the interest terms? Oh well. Thanks Eva for great service, we will be coming back to deal with you exclusively.

Deanna Wheeler

I’m very pleased with the service and professionalism I received at Cambridge Toyota when buying my first new vehicle. Syed was personable, accommodating, and made the whole experience experience easy and enjoyable. Thank you!

Tara Clarke

In the last 3 months we have purchased 2 new Toyotas from Nancy Jelica at Cambridge Toyota. She is a pleasure to deal with. Very helpful, great communication, quick response time with questions via text and e-mail, supportive of all our requests (no matter how trivial) and very accommodating. We would purchase another vehicle from her in a second. Plus, if we refer her new customers, she gives us $200 on a prepaid visa. You can't beat that! :)

Alvin Dass

Hi Alex Congratulations to you from our family for selling the 2013 Toyota Yaris. You are a excellent soft spoken person, and a very polite salesman. You answered all our questions, and also gave us great advice and assurance. I feel very happy and comfortable speaking with you about the car. I am very pleased to received great customer service and satisfaction from you. Tomorrow we are heading to Niagara Falls, and also our cousins will see the car. I will surely recommend you to our friends and family. Thank You. Thanks , Alvin Dass

colin coyle

I had a great guy Glenn Holtzhauer senior parts advisor. He spent time to find the parts l needed. Thanks. Glenn

bob/joann carpenter/callighen

I have been dealing with this dealership since 2008 i purchased my Corolla from another dealer but work close to Cambridge so i take my car there for its oil changes and service i have 270,000 plus on my car and it runs fantastic i have never had a problem with this dealership always professional and good customer service I will continue to get my service done here and hope to purchase another vehicle from this Toyota dealer...Cheers to the service staff thank you for all the hard work

Troy Chenard

Tanner helped my nana pic out her new (used) Corolla IM. After looking over the car and test driving the car we noticed a few things that needed to be addressed, tanner didn’t hesitate in confirming the car will be perfect upon pick up and even wrote it on the bill of sale. Customer service was great. Thank you for all your help!

Mohamad Aburaneh

Very disappointed with the service and treatment received by the service advisor.

Vishal Sharma

Amazing experience. Team is really helful and friendly.

Naomi Hector

Helpful, trust worthy and covid ready I was there for service and was in and out within the hour

amanda wint

We are on vehical #6 from Toyota Eva is our go to for our purchases we couldn't ask for better respect and patience with our vehical decisions. Eva's knowledge and understanding for Toyota is by far outstanding. If it was not for Eva would probably never be on our 6th Toyota! If your in need of a new vehical please see Eva she will get you over any hurdle you have!

Carolina Juarez

Excellent service. Gian Carlo was very professional and friendly to deal with.

jaspreet singh

Every used car is overpriced. Customer service was good but the way less choice of used cars and pricing makes it a not to visit dealership.

Travis Duncan

As a parts manager of a busy collision repair facility in Kitchener I have the pleasure of dealing with this parts department on a daily basis. The professionalism of their staff, the accuracy of the deliveries and their parts delivery drivers are unparalleled. It's a highly functional operation like theirs that helps us to succeed in our business. Keep up the amazing work!

Alycia Paul

I purchased a 2018 XLE Toyota Highlander and I am absolutely in love with it! Giancarlo was a great salesman and was able to get me everything I wanted with this vehicle. I will be the first to admit that I am very picky and I want what I want lol . The staff at Toyota were very patient with me, and I highly recommend going here to shop for your future vehicle. Trust me you will not be disappointed with the service that they provide, they make sure you are ???? happy with everything during, and after your purchase. This truly means a lot coming from me because I was not an easy client at times. From one happy customer, thank you so much to everybody at Toyota and especially my sales rep, this is one happy girl ????????????????!

Chantal B

I'm not happy with the service (or lack thereof). We paid to have our tires stored and installed, and for our appointment waited over 2 hrs to have tires put on (that were already on rims). Then when I got home, the sensor starts beeping and alert light goes on. They never even reset the sensor! When I called to ask why it wasn't reset, they told me that's an additional $55. That was always included at another dealership where I used go to. I'm very frustrated. This is no way to run a business. I will not be returning to this location. Edit: After reading the owner's response, not a single staff member informed me that the computer couldn't be reset by Toyota when I booked my appointment, or when I came in to have the work done. I feel very mislead. I wasted my time and money here for work that was only half completed.

Markus T

If I could give zero stars to Cambridge Toyota, I would. Brought my wife's brand-new Corolla (bought in 2020 at Cambridge Toyota) in because there was an issue with the steering wheel. As you can see from the pictures, it was tearing, but other than that, the car is immaculate and has 24,000 KM on it. Thought it would be a quick fix/wouldn't be an issue since its under warranty. Brought the car in, the service receptionist (my car wasn't even looked at by a service technician) took a picture of the steering wheel, and said she would be in contact with me. 2 days later, I received a message saying they wouldn't warrant the steering wheel. My wife contacted Cambridge Toyota and spoke with the service manager Ryan. Ryan stated that they spoke with Toyota Canada about this issue, and that Toyota Canada denied any fixing of the steering wheel. I also called Toyota Canada and spoke to a representative about my wife's car. Toyota Canada proceeded to tell me that it was the dealerships discretion whether or not they fix customers vehicles, under warranty or not. So the service manager lied right to my wife's face. If you're ever looking to buy a Toyota/Lexus or need your Toyota repaired in anyway, I HIGHLY recommend FORBES Toyota in Waterloo. I brought my wife's car in with the same steering wheel issue, and as you can see from the pictures below - THEY FIXED IT - no questions asked. Cost me $0. GREAT, FAST and friendly customer-service from FORBES Toyota.

Matthew Williamson

This review is for the parts department. I broke the main ignition key for my vehicle so I needed to go in to Toyota and get a new key. Eric helped me and was fantastic. He quoted me $30 for a new key for my 2005 Toyota Echo and I was going to get 2 keys for a total of $60. I only had to wait 15-20 minutes to get my new keys and when I received my invoice it was only $20 total for both keys as they were not OEM. I'm really happy with the speed of service, the price was fantastic and the general customer service was polite, professional and efficient. 10/10. Would definitely recommend if you need parts! Edit: You're welcome! Thanks for the response!

peter gs

Fast parts department service

Garry S

I book appointment for oil change but there is nothing in there system that I have appointment just warn other stay away or make call before coming that u really book I take one hr off frm work for this appointment but these guy realy make my day at last

Kaitlyn Haddock

My experience with Eva Glogiewicz was wonderful. Eva is a very caring and compassionate person who looks after your wants and needs. I recommend anyone looking for a car to go see Eva. Kim Haddock

Rebecca Fenech

Eva did a fantastic job serving all my needs as a customer. As this was my first time purchasing a new car, she made the process very comfortable and well explained. She was very approachable and friendly. She had tremendous knowledge in terms of vehicle features, capabilities, and the differences between models. She was able to help me weigh the pros and cons of financing vs. leasing and helped me make a decision which best suited my lifestyle and needs. She helped me pick the perfect car, one which I have loved driving since the minute I pulled it off the lot!!! I am so thankful for all her help!! Thanks EVA!!!!

Gladys Avila

Thank you Eva for another smooth transaction, this is my second time getting a car with your help and expertise. I have recommended her to my family and friends and she has never fail to give the best deal to us.

Randi Marshall

Richard is amazing! He made the process very fun and exciting. I felt like he was honest with me from the start and he seems to really care about what you're buying and not just about the sale. His customer service is outstanding and I would definitely recommend going to him for any one else getting a vehicle.

Sarah Rodrigues

I highly recommend Cambridge Toyota! Sean is an outstanding sale person. He took the time to answer our question and at no point did we ever feel pressured to buy the car. He took the time to get to know us and our needs. He added a personal touch to our experience. When it was time to pick up the car he spent time to explain the features. What a great experience!! Thanks Sean!!

Sarah Benvenuti

I had the most amazing experience at Cambridge Toyota with Jesse. After having a not so great experience at another dealership, I decided to give Cambridge a try. As a first time car owner, the experience of buying a car can be intimidating. Instead, Jesse made the experience fun, easy and enjoyable. He was so knowledgable and helped me get exactly what I wanted. He was kind and easy going. Sometimes you might feel pressured or judged while trying to buy a car, but not at Cambridge Toyota and not with Jesse specifically. He understands that buying a car is a big deal. He went out of his way to ensure the experience was enjoyable. He seemed genuinely excited for me to get what I wanted. You can tell he cares about his job and about helping people. My bad experience at another dealership involved the business manager who handles a lot of the paperwork, so once Jesse helped me decide on my car, I was a little apprehensive to chat with the business manager to make it official. However, I am so happy to say that the amazing experience continued with the manager, Henry. I had my parents along with me and he made us all feel comfortable and excited. He connected so well to my parents and also with me. He was clear and concise while discussing extra warranties, rust proofing and more. He explained everything in a way that we would understand and was up front about the costs and cost breakdowns. He didn't even seem to mind when my dad went into dad mode and tried to haggle with him to get me cheaper options. He was funny and kept things light and easy. Overall, I cannot say enough good things about this dealership, its team and the experience I had there. I picked up my cute corolla hatchback a few days ago and have not stopped smiling. It rides wonderfully and has so many cool features that I didn't even know I wanted/needed, but now could not imagine having a car without them. Buying a car is a huge accomplishment and something to be proud of, so go somewhere that treats the experience that way and recognizes how big of a deal it really is. Ask for Jesse and you will be so grateful you did.

grahaminclyde

Took my Matrix for an oil change in Cambridge on Jan.9/14 and my car was covered in salt. It was sunny and the roads were melting. Asked for the car wash, was denied and was told "too cold". I have a insulated warm garage and my car would not have frozen. Told "too messy on the roads". I wanted the salt off my roof. After Toyota, I drove to Suds and paid for a wash.

Kijiji Stuff

Purchased 2021 H, Platinum from Kam. Loved how he answered all my questions, always there for me. Even on his days off. Amazing customer service from him. Thank you Kam. If you need honest service I recommend you see Kam.

jeenu kumar

It was an amazing experience buying car from Sean mirzada. The process was very easy and fast. very friendly staff. I am going to recommend all my friends to buy car from Sean.

Debbie Belyea

It was Sunday so it was closed.

Andy

I purchased an Avalon Limited from this dealership in September 2019. The sales manager (Steve Harvey) and product advisor (Syed Zubair) at the dealership promised me that my car would be delivered within 6-8 weeks. However, they later told me that it will actually be delivered in February of 2020, which is 11+ weeks longer than they initially promised. Based on the other reviews posted here, it appears that lying about the estimated delivery date is a common sales 'tactic' that this dealership uses on its customers. I have not received any apology from the dealership and they have refused to take any responsibility for this situation. I would not recommend this dealership to anyone.

Judy Wang

We seem to always receive the worst service at this location. We usually go to another toyota dealership for any service but last few times we have made appointments here since it is closer to our house. Last few times we scheduled tire changes here it has taken hours! A tire change with an appointment should not take 2 hours! I am very disappointed in the service and will not be coming back after we have given them multiple chances.

Mama OF three

Just had a wonderful experience today was in to have my tires swapped!! The service was friendly so rude of me not to catch the fellas name but he was fantastic great experience all around!! Thank you

Barb Seaward

Steven was very helpful and friendly. Over all service was good ????

Paresh Patel

Very bad experience. I spent 40 min at this dealership. And the sales person SYED can't provide me with a quotation nor my trade-in valu for my van. I asked if there is any incentive from Toyota right now. He replies me rudely that getting you a car in four months is the biggest incentive. Worst salesperson I experienced in my car buying experience

Sabrina N

Just purchased a beauty! The team was great! I assisted my father (who is deaf) in shopping for a new truck and on a day I wasn't available he went out shopping on his own. Being from Toronto I wasn't sure how he made it all the way out to Cambridge and was worried he would have a hard time communicating. I feel so blessed that the team took such amazing care of him and really spent the time needed to communicate with him despite him not being able to hear. Alex B. spent countless hours with my father showing him all the bells and whistles, going on test drives and chatting over coffee. When it came time to make a deal and finalize paper work the management team made it incredibly easy for us by doing everything we could over the phone and email until they hand delivered the new truck to our doorstep in Toronto. They even left us with a couple amazing gifts! Now that's top notch service! Keep up the amazing customer service Cambridge Toyota!

Manfred Castillo

Just bought my 2021 Tundra TRD Sport Premium from Mike Robertson at Cambridge Toyota and my experience was a 10 out of 10. I cannot say enough about how happy I am to have dealt with him. It was worth my trip from Oakville to Cambridge as I was looking for a black truck and they had two. I highly recommend you ask for Mike Robertson if you looking for a Toyota, I promise he will not let you down.

I L

Went in this Friday to look for a new Camry.. there was a south Asian sales rep trying to pull a quick one at the dealer. He started asking me what my downpayment was within 5 minutes.. I looked over the payments on the sheet he printed he said we charge an etching fee worth $500. I caught that and said is this something that your dealership includes and he said yes… and knew he got caught and said ok I will take that off. They’re scammers. I went for 2 test drives regardless and came back and he was avoiding me because I caught him. I left the keys at the desk informing the other rep- I got into my car and he comes flying out the door and said you just left without telling me?? I said first you’re trying to push me- second I came in and you knew I was back and made me put the dealer plate on my self and I’m not going to stand around and come up to you. Instead you should be coming up to me. I would avoid this dealership. I will give my business to another Toyota dealership.

Chris Clysdale

They always provide superior service. I only wish I could afford to trade in and get a new Tundra. Feel confident when at Cambridge Toyota.

Palwasha Khan

I purchased my brand new Hybrid Camry from Sean Mirzada. His stellar service really persuaded me into making this major purchase. Because of his prompt courteous i will maintain my future services with Toyota Cambridge. Will not hesitate to recommend him to friends and family.

CMF

Not a customer but ended up being towed to Cambridge Toyota after a flat on the 401. Toyota Roadside was no help whatsoever but Cambridge Toyota came through big time. After hearing my story, waiting on hold with Toyota Roadside Assistance for 40+ minutes, one of the Cambridge Toyota apprentices came back into the shop and changed my tire on my Tundra. Steve and all the staff were so helpful and so nice - I am very grateful and appreciative of your help!!! 10 Stars!!!! Great people.

WAQAS KHANZADA

Went to check out used car from this dealership. I guess should've known they welcome folks based on their purchase. Used vehicle rep had zero interest in my queries, didn't had much knowledge about the vehicle and lastly his black book value for my trade inn was just jaw dropping. However when I asked about the black book value of the vehicle I was interested in purchasing $ wasn't that great either but the dealer markup was 7k above the book value. I asked what's up with that, " o it's dealership cost etc" O Toyota Cambridge it was my first ever visit to your dealership. Unfortunately, since I can't afford the new vehicle to get the sales rep attention I won't be visiting or recommending anyone for a very long time.

Sara McArthur

I got my new Rav 4 in August from Richard Dela Rosa and I couldnt be happier. Exceptional service and soo friendly. Such a great team over at CambridgeToyota. Thanks Richard for making my car buying/leasing a great experience!

Stephanie Hunter-Duvar

They were very busy and not organized. Noone there to greet you or screen you even when you have an appointment.

Carter Chaves

Richard gave a great service and helped out a lot. Would recommend people to come here to buy a new vehicle

Mary Lou Raposo

I have purchased my 2015 corolla and have serviced it at Cambridge Toyota ever since I purchased it. I appreciate the friendly and knowledgeable staff of the service department and also appreciate the car wash after every service which is something that is not offered by other dealerships.

David van Rhijn

Sean Mirzada thanks so much for all your hard work demonstrating and explaining the benefits in our new car. The after sale suggestions for extended warranty and protection benefits you made sound like it was common sense. We are going to enjoy this car for years to come.

Bernie Daf

We bought a used Rav 4 from Cambridge Toyota and are very happy happy with the vehicle and the service we received. Keep up the good work!!!

Abdihakim Farah

If you're looking to get a second hand vehicle, Sean Mirzada is who to contact. His great personality and patience made the waiting around tolerable.

Tracey Rundle

We had a GREAT experience with Cambridge Toyota and are excited about our 2021 RAV4 Limited Hybrid! Marc Gervais, the sales manager provided a stress-free experience from start to finish of the process. We are thrilled with what we felt was a very fair price for our new vehicle and we didn't feel like we had to play the all day game of back and forth. Thank you so much Marc! We will be back for our next purchase and will recommend you to anyone!

Brandon Micks

Sales team offered great and friendly service. Tanner sold me my limited edition Corolla hatchback and got me what I wanted for trade in value on my previous vehicle.

Syed T Abidi

I just purchased my 2015 Camry from Sean, he provided an excellent customer service, win/win for both of us and I would highly recommend him. Thank you Sean

Purav Mistry

We had a great experience in getting our Toyota corolla. Sean Mirzada ,thank you so much for your warm and pleasant help.We appreciate all your effort that you have put in to make sure we get everything we needed. we would recommend this dealer and Sean (sales rep.) to everyone.

Giovanni Petitti

Helpful sales people knowledgeable no pressure

Bebek Bengal

If you want to purchase a car fast, and hassle free, then definitely look for Kyle Beattie. He was extremely easy to talk to and he answered all of our questions. He never once tried to force a sale. In fact, he encouraged us to shop around first, then go back to him for a price comparison. We did just that, and went back to him. He kept his promise and gave us the best deal possible...in about 5 mins! It was painless! Thank you for not wasting our time on price haggling.

kevin hogan

We recently completed our 5 th. Toyota purchased from Cambridge Toyota. We have leased vehicles from all 3 Toyota dealerships in the region. At the end of the day we find our selfs heading back to Cambridge Toyota. From Steve to Corey and Syed they will do whatever it takes to get a fair deal done. We will be heading back to Cambridge Toyota in February for a new Corolla Hatchback for our son.

Ron O'Connor

Fantastic service, very informative and friendly. Herve let Bel was fantastic to deal with and made every effort to have my car prepped and ready in record timing....

Anne Blackmore

Yesterday my 87 yr old Mother came in with a burnt out headlight in her Matrix. She just purchased the bulb and they replaced it straight away and no charge! Thank you for that true kindness!

Howard Lorentz

How do you turn a simple oil change into a repair job take your car here and find out. Took my car in for an oil change they left a plug loose so it could fall out or out all together so the oil could drain out over time. Way to go team Cambridge Toyota then oh someone else must have gotten into a locked garage or some place else you parked and taken that plug out and put it back then took it out again. I’m now stuck with a bunch of out of pocket expenses thanks to your poor work. Oh we will give you credit for 1/2 of what it cost you to fix our poor work in future repair work but we did nothing wrong . No thanks. You had an opportunity to correct the problem you caused and you messed that up too. NEVER COMING BACK HERE !!! Thank goodness for Toyota engineering and design with safeguards that saved the engine from any damage caused by loss of oil. Toyota makes some of the best cars out there unfortunately you can’t say the same for all their dealers service centers.

Daniel Bechard

Live in London and dealt with Richard dela Rosa mostly through phone and text because of a recommendation of a friend. Top quality, great information, straight forward and worked with me until he found something that fit what my family needed and in our price range. Would totally go back as it was worth the drive for that kind of service.

Mike Worsnop

I bought a preowned car The preowned staff were nice. When I picked up my 'new to me' Lancer the, Service department was great and informative to let me know what work I needed done on my Corolla.

Cris Selga

I believe my winter tires were installed as they received it and they did not check or set the right tire pressures. On record, the pressures on all tires were 32 but actually ranging from 25 to 27. I brought my car before 11am appointment for Service #2. I got the car before 3pm but they were not able to clean and asked me if I can wait as they had lined up for car wash. I told them if it's still waiting in line, I would rather get my car as I had an appointment.

Nathan Austin

Bought a new RAV 4 and the experience was great, but that is where it all ends. When it comes to the financing do not deal with Hervé Le Bel. He will mislead you and you will end up paying more. I sent an email to Steve Harvey explaining the situation, but nothing got resolved. I recommend buying a Toyota as they are great vehicles, but do not buy from Cambridge Toyota. Build a good relationship with another dealer as the trust is very important when it comes to servicing your vehicle. Edit: As of June 2019, have not been contacted from management. They don't care about anything after the purchase!

JEREMY COGAN

We just purchased a 2014 Corolla from Larry Volchoff. I have to say that this was our best car buying experience ever. Larry was most polite, professional and fair and treated the negotiations as if he were purchasing his own vehicle. The detail crew did an excellent job preparing the vehicle for us. All in all a wonderful experience. We will be recommending Cambridge Toyota to our family and friends and look forward to having the dealership help to maintain the Corolla over the years to come. Thank you again. Jeremy Cogan

Duncan McRae

For a dealership, this place is awesome. I don't feel like they're constantly trying to gouge me. Service is good, effective, and seems to last. Prices are so reasonable I don't bother changing my own oil anymore.

Nicola Murray

Nancy sold my husband and I our very first vehicle, a brand new Corolla and we could not have been happier with the customer service we received. When we were referred to her we were told she would go above and beyond to make us happy and that definitely held true. We never felt pressured in the way some might expect to be at a car dealership...not at all! Nancy was flexible with our needs and was accommodating in every way. Also you can be sure that she will follow up to make sure the process runs smoothly throughout. It's very safe to say that you will not be disappointed if you go to Cambridge Toyota. We will 100% be going back for our next vehicle. Two Thumbs Up!!

Lucerito Gutierrez

They're the best.

Laura Ellis

Awful service. Completely empty and it was like we were wasting our time. They were not interested in selling a car at all. It was like pulling teeth to get information on the cars. Went to three different dealerships, all the same experience. Its like no one wants to do their job anymore.

Dianne Carew

Would like to thank Kam for all his help on the purchase of our 2020 Highlander.He was very helpful and knowledgeable

George Avgousti

Just purchased my first Scion from Cambridge Toyota. Nancy Jelica was my sales rep and I was immediately impressed by her knowledge and personable skills. I had intentions of going to another dealership but had changed my mind after meeting Nancy. I purchased my car within a day and Nancy even came in on her day off to complete the paperwork. After receiving my new Scion TC, I had to bring the vehicle back to add my extras. I had a scheduling conflict and Nancy offered to come drop off my rental and take my car to the dealership. A++ An asset to Cambridge Toyota.

Steven L.

This was my first experience at Cambridge Toyota and I was very satisfied with it. I hope that all future visits will be just as good and look forward to that.

Maddi Gardham

Disappointed with their dishonest Parts and Service.

Ly Wong

Kambiz was extremely helpful with the purchase of our new car. Amazing customer service from Cambridge Toyota.

Terry Grignon

Make sure you have your lug nuts. Forgetting that they don't store them with your seasonal tires will cost you another $80.

Greg S

My family has purchased three vehicles from this dealership from Herve Lebel, and all three have more than lived up to their expectations. He was polite, professional, and went above and beyond for me and my family time and time again. I would not hesitate to purchase another vehicle from him and this dealership, 5/5 stars

Toby Elsegood

I would recommend Cambridge Toyota to anyone. Richard Dela Rosa set me up with my lease and has help me out with tires and services ever since. He was very professional and patient when I was looking to get my car and it was a pleasure dealing with him. Thank you Richard! Shout out to Herve as well for taking a little bit off the price, every little helps!

Roman Moroz

Awesome buying experience. Marc Gervais engineered a seamless, professional purchase process for my RAV4 Hybrid. As an out of town customer I found the staff to be very knowledgeable and exhibited a calm, no pressure demeanour. For those who find a degree of anxiety when finalizing a vehicle purchase, Cambridge Toyota is the place to go. Will whole heartedly recommend this dealership.

Fred Kranitzki

First time great people.i bought a car thanks

KETUL PATEL

Staff is not helpful at all in service department. My brand new 2020 toyota Corolla had some issue with remote starter. Service department said not to touch the car because it was installed in toyota dealership Alberta. In Their word i have to go to Alberta to get it fixed. Never buy warranty on you new car they are not covering anything from that warranty. Waste of money. Aftermarket remote start but it is installed by dealership. If your other dealership will not touch your aftermarket remote starter please stop installing in new vehicle.

Bill Hackney

We bought our car site unseen over the phone with Sean. No hassle, no nonsense and no pressure. Fulfilled our expectations and exceeded them. The only thing I would have liked to have seen is on delivery day, we could have gone over the car out of the rain. Minimal issue though. Great dealership.

Steve Avelar

Got a great deal on my Tacoma. Sales department, no issues. Service department, needs a tune up. Got my first oil change and inspection completed on time. Staff is friendly and courteous. So far so good...huge oil slick under my truck, after being parked in my garage for 4 hours. Went to Heffner after hours to find out that the technician failed to tighten oil drain plug to specifications. In 34 years of owning vehicles, I have never had this happen. Cambridge Toyota you have lost a customer to Heffner.

alex kramp

Had an extremely bad experience with the parts department. Was extremely disappointed with Glen who apparently has been there like 40 years. He was extremely hostile right from the beginning and they had no desire at all to help me with what I needed. i have never been treated so poorly at a parts counter. I really hope this isn't how he treats everyone. Will not be returning.

Aaron Mitton

Long story short, had some issues with a 2019 corolla we recently bought and voiced the concerns to Sean and Angelo. They ended up going above and beyond addressing our concerns plus some. Overall good experience.

Allan Dunque

Sean helped me in finding a pre-owned vehicle as per my requirements. He worked hard to pull down the price to meet my budget and arranged a neat and hassle-free delivery. Not a stressful deal I experienced with no annoying salesmanship. Thank you again.????

Dave Kim

The service from Cambridge Toyota was the Worst Ever Ever in my life!!! I bought highlander last May 2019 and had a problem with Long range remote KEY. Then they reorder the key. I waited for 2months, finding out that it was not ordered. They ordered again and waited again for one month, finding out that they ordered WRONG one this time. After a month, Finally they got the right one and set up the long range remote key correctly. However, the trunk is not working this time!!and broke my security camera system!! There are even more behind this story!! It all took 5 month to get this done. Cambridge Toyota is the WORST CHOICE if you buy a vehicle or service!! Next time i will review the behind story.

Adel Aldeeb

I enjoyed dealing with Cambridge Toyota, I purchased 2 Sienna vans from them.Thanks Angelo Muro and Sean Mirzada for the professional and friendly services.

Paul P

Great customer service and care! Thanks to Richard Delerosa for the amazing experience! Dream SUV finally found ! Paul

Deborah Marson

Ok excellent experience @

Melissa Warren

Great experience with Rich at Cambridge Toyota! He went above and beyond to make the experience as smooth as possible. We walked away knowing he got us the best possible deal on our trade and our new Highlander!! Super impressed!!

J Power

Our third purchase from this dealership and all have been great. Our salesperson was Sean and we found him quite knowledgeable and very easy to deal with.

Nicole Mohr

Eva Glogiewicz is wonderful. She is so caring, understanding and compassionate. She helped me through this process so smoothly. She is the reason I got into a Toyota. Hands down the best service I have ever received. She is Cambridge Toyota's Gem :)

Senait Tekle

My sister wanted to buy a new ar and we went to Cambridge Toyoto see Syed Zubair who sold me my Rav4 and I had a great experience then. She's was great to work with and he found the right car for my sister, the 2021 Highlander Platinum. Cambridge Toyota is a great place to buy your car from, highly recommended!????????????

Marco polidori

I have purchased a new vehicle here and also have both my vehicles in for regular service and I have always been treated with nothing but class. They always go the extra mile to make people happy. I have been to other dealerships in the past but nothing compares to Cambridge Toyota and their people! Truly first class.

Christopher Donner

Wonderful service. Very attentive and friendly

Steve Lee

Sean is a great salesman, my daughter and I bought Corollas a week apart. However, picking up our cars took over an hour, even though we had appointments. My lease buyout wasn't filed, so I was left scrambling the morning of my pick up day. My last issue was the rustproofing package I purchased wasn't done. Seems like once they had my purchase, after care wasn't a priority.

Alison Kidnew

We live in London and needed a new vehicle to replace my 2008 Vibe. We wanted a 2020 RAV4. We didn’t have very good customer response from one of the Toyota dealerships in town and a family member suggested we try Cambridge Toyota. We met Sean B at the dealership and he was wonderful. I was very intimidated by this computer on 4 wheels but Sean was very patient showing me the essential workings of the RAV4 on the steering wheel and dashboard. We also dealt with Herve LB who was very good explaining the warranty information and answering all of our questions. We had excellent customer service from Cambridge Toyota and will definitely be telling our friends and family to go there when they’re looking for a new Toyota!