Reviews of Cambridge Mitsubishi - LARGE INVENTORY (Car Concessionaire)

Antonio Fiorillo

Was treated very good nice people

John Lannon

I bought a 2020 rvr and there is a defect in the paint and they say it's normal.plus I was waiting for 6 months to find this out and the only way I found out had to call them disappointed in cambridge mitibishi

Pretty Vacant

Always fair, helpfully, Victoria is very helpful

KA-Pokemon

Friendly customer service. Hard workers to get u in your new or used ride

Clay Mason

Not alot of direction, feel like my PHEV wasn't fully serviced and not convinced they did all testing

Devin Williamson

At the age of 24 I recently had gotten my licence, it took a while, but I had better things to do. I realized after getting my licence that i would also need a car. I looked online for some dealerships nearby and this breathtaking picture caught my eye. It was so well shot. The picture was so great it made me click the link, and I made a call. Three days later I had purchased my first car and the experience was amazing. I almost want to sell this car just so I can buy another one. Everyone at Cambridge Mitsubishi was extremely helpful and considerate. But as good as the staff was I really think some credit needs to go to whoever is taking those pictures, because that's definitely what got me onto the site, which is what lead me to the fine people and deals at Cambridge Mitsubishi. Good pictures of Great cars at Better Prices, that's the Cambridge Mitsubishi way.

Connor 30

Have purchased 5 vehicles from Cambridge Mitsubishi and I also recommended them to family and friends. The service is outstanding, The staff go above and beyond for there customers

Brian Johnstone

Bought my last 2 vehicles here, very happy with the service and vehicles.

stephen Ward

Excellent experience been shopping for a car for a few weeks now a all the major dealership. This was by far the best service

Devin Hewson

Techs help fix an error I had done myself with non-OEM part. Great customer service will continue taking my Mitsubishi to this dealership.

Brayden Micucci

Very knowledgeable and professional staff. Thank you for an excellent experience!

Andrew Weeks

took me a month to get a yes or no reply and 1-2 emails a week about it. That was the third strike. First strike was the less than stellar job on an oil change and the 2nd being them losing my appointment and then not having it ready two weeks later and overcharging on the work while making me wait over an hour for a loaner too. I will not be going back here ever again.

Arielle Joi Fernandez

Got my RVR today! Really great service with all the staff, specially with Timothy! He wasn’t pushy and showed me where all the specs are and how to use them. When I went to Cambridge Mitsubishi, I wasn’t even expecting to get delivery until after a few days. But when I mentioned I needed it asap, they worked to really get the RVR ready the next day. Thank you!

Arthur Sweezie

Bought a new electric, gas car here. The car was pricey but l really like driving it. The mileage is great and the car fun to drive. Lots to learn about driving this type of car. I have had the car now for 2 1/2 years and it runs great. Great service manager Steve, does a great job looking after his customers. A good service department.

Francesca Durham

9/4/2021 - Loved my first RVR purchase in November of last year I decided to upgrade and purchase the 2020 RVR model in July 2021. I'm so happy with the car. Was able to make an informed decision easily with Jacob's assistance. Appreciate the patience and guidance answering all my questions. November 2020 Jacob and Clark were exceptional with my circumstance to make this happen tailored to my specific wants/needs/desire. Jacob presented me with a deal that was better than our initial discussion so I was really happy. More important, this was a seamless customer service experience. Buying a car on my own I felt comfortable from start to finish. Thanks guys!!

Jonathan Rice

Mitsubishi Cambridge did a great job with all of my purchases. I have bought three cars at the dealership and they have always been professional and thorough. I am loving my 2018 Eclipse Cross. Thank you Victoria, Tim, Rachel and Steve. You all do a superb job. I highly recommend.

Rene Desombre

Absolutely awful. The do not deserve the one star I had to give them to post this. Terrible attempted bait and switch on a used car. Zero social media awareness. Do not deal with these guys. I cannot imagine what they would do to a first time car buyer. Stay away!

Tanya Vorstenbosch

Very nice and knowledgeable people

Kevin McKenzie

Great staff from sales to service to parts...if there are any issues, they will go out of their way to keep you happy. Recommending anyone purchasing a vehicle to see them first

Jen Selvig

We just bought our first brand new car for the first time in our lives today. We are so happy with the service that we received from the sales team: Victoria, Jacob and Tim! They were all professional, not pushy “traditional car sales person” and a pleasure to make the second biggest purchase so far in our lives next to our house. The only reason they didn’t get a five-star review is because we were told to come back in 15-20 minutes to pickup our new Outlander PHEV top tier model. When we arrived back to receive our brand new crossover, the service manager was so rude, the worst customer service experience I have ever had. He told me it wasn’t his job to get me the car that was in his bay just getting finished up and the snow tires were being put in and that one of his team members was supposed to pull around. We were in the best moods, just dropped over $60,000 dollars and excited to drive away in our beautiful new hybrid until his negative, shovinistic and rude behaviour ruined all of the joy we were feeling. He treated me like a I was just a stupid, young girl. I’m thirty years old a professional Sommelier and Silversmith and my husband is an electrical engineer. I will never return there for oil changes or any service. I would however buy another car in a heartbeat from Victoria, Jacob and Tim. They were all thorough with us understanding the details of the vehicle and paperwork. So thank you to the sales team for your time, respect and a wonderful new Outlander PHEV GT S-AWC. We LOVE it! To the shop manager, you have given me the most horrible customer service experience of my life. You will never see us in your shop again. We will be driving the extra hour from Kitchener to your Hamilton sister Mitsubishi Dealership and shop for any work that needs to be done on it for the next ten years. Just to avoid your negative and rude ways towards women. Kind regards, Jennifer

derrick fossett

No pressure sales group.enjoyed shopping for. A new vehicle however realised I count afford what I wanted just yet..

Austin Kjorven

I would not recommend anyone go here to have their car serviced. There's an older guy there with white hair who is misleading, incompetent and rude. There's a young guy there who works behind the desk who was very polite and helpful. Unfortunately we weren't dealing with him. We've bought our last two vehicles here. Recently the dealership has come under new ownership and any courtesy, customer service, goodwill from past owners has not transferred over. Our rearview camera stopped working so I called to inquiry if they could take look at it during a service appointment to find out what the problem was. Over the phone the technician told me he'd be happy to do so. I mentioned this again when I brought the car in for service and he said he'd look at it and let me know what the problem was. When I picked up our car the technician told me he didn't actually know anything about the rearview cameras; they have them installed through a third party service, and I would have to drive 15 minutes and pay for a diagnostic. When I expressed my disappointment with the tech's lack of service, asking why he couldn't have told me this over the phone, he told me, "I looked at the camera and it wasn't working. That is what I said I would do". Apparently to him this meets customer service expectations. So unless your idea of service is for a tech to literally look at the part of your car that has a problem and confirm the part is there, but have no idea about what to do about it, go somewhere else.

Madison Amorim

Where do I even begin? I had the easiest time picking a car, as the sales staff knew my exact needs. Front desk had a basket of fresh-baked chocolate chip cookies and an espresso bar, which really made the difference in my experience. An incredible sales experience I will not soon forget - this extraordinary experience sets this fine establishment apart from every other dealership.

A P

Excellent, generous service. They know their cars and I couldn't be more pleased with their work.

Alex Symianick

Had issues with key losing programming, and was told they would replace the defective key. They never contacted us to tell us the key was in. When we followed up they told us they don't warranty the keys even though on our previous visit they told us they did due to the circumstance. We bought from this dealership, but much like the previous reviews once the car pulls out of the lot don't expect much from them. We have some outstanding warranty issues and due to the closest dealership being this one and still being 30 minutes away we just cant bring ourselves to go through the hassle. This reflects poorly on Mitsubishi as a whole. I will not buy another Mitsubishi sheerly because of the lack of options when it comes to dealerships.

Philip Engs

The service department completed a cross member recall happily with no fuss and very minor additional cost for a few exhaust bolts and gaskets. They did not give us the run around. Another Mitsubishi dealer in another city we went to see would not do the recall unless we paid then $2,000 for additional work that deemed "necessary"). Next time we will go straight to Cambridge.

Andre Tremblay

I have been taking my daughter's Lancer to the dealership for all it's maintenance. It is twice now that they have missed a crucial step. First time, after an oil change, they only tightened the bolt on the oil pan finger tight. A couple a days after the oil change there was around a cup of engine oil on her parking spot. (Small fix but it could have been way worse) Second time, after a tire change from winter to summer they did not torque the wheel nuts. She just found out today when the driver side front wheel was wiggling and striking the rotor causing a heavy metal knock. The nuts had loosened so much I could turn them by hand. All the other wheels were not as loose and were definitely not torqued. Bad, really bad, it could have been deadly. I'm changing dealership.

Belna Joseph

Good staffs and easy process. Highly recommend.

Brandon Miniaci

I wish I could give zero star. Booked 5 different appointments over a 3 month span for a recall. Every time I went in they would say they didn’t have the parts yet. 3 months of waiting for parts. The last time I had enough and spoke with the manager and he was to busy wanting to talk to me about how long it takes for him to get parts for his skyline and how the Canada post strike is to blame when my complaint to him was simple if they didn’t have the parts why not call and tell me so I don’t waste my time driving in just to turn around and go home. Also called Brampton Mitsubishi the very next day and had the recall done 2 days later. Go figure they can get the parts ASAP but Cambridge can’t lol Very disappointed Will never go there again. They could tell me it was free and I still wouldn’t go. I hate complaining about how people work hence the reason I waited till the 5 appointment but this was bad.

Danielle Taylor

The place could use a good cleaning..bathrooms are nasty. The show room was driving me nuts just sitting there looking at the dirt and garbage.Cant say much about the way they deal with customers either asked if I needed a ride then let me wait 2 1/2 hours and never got one. I guess I shouldnt complain the older lady that had an appointment for 11am for and oil change was still waiting there at 2pm. Not once did anyone tell her what was going on with her car. What a shame. Oh and I might add I've been waiting for the part since January for my window and if I didnt call almost every week I would still be waiting. I love my Lancer just not this dealership or its staff

Ikra Koy

Great place to do business. It was worth travelling 75km to buy the Lancer. What I got was beyond my expectation! Jacob, the manager, was a nice person to deal with, very professional and courteous. Absolutely no pressure, unlike the former I dealt with before.

Adam Galloway

I was really impressed with the customer relations I experienced here. I really don't know that much about vehicles, but the employees here really took their time to explain all the details I needed to know. I was encouraged to ask more and more questions, and I really felt they genuinely cared about what I was searching for. I have already told my friends about the great service I had at Cambridge Mitsubishi and for all of you reading this, don't hesitate to go as well. You won't be disappointed.

Dunner Jr

Replaced my ACD pump in my 08 Evo. Great service department. Knowledgeable service manager. Definitely would go back.

Kelsey Sherk

After an unpleasant experience and not great customer service at the KW Mitsubushi location, I almost wrote off the company on a whole! I did decide to head to Cambridge Mitsubishi to just check out things out. The sales rep (Assan) that I dealt with was extremely helpful, personable and honest! Everyone made me feel 100% confident and in charge of my decision. I truely felt that I was getting the best car at the best price for my individual situation! Would definitely recommend their services moving forward and I could not be any more pleased with buying my first car from them! :D

Doug Sloan

We had the greatest experience buying a car at Cambridge Mitsubishi. Jacob helped us immediately and we knew exactly what we wanted. The whole process took less than 30 minutes. We added some accessories before we took possession and Jacob was a big help. We will return to buy our next car here without hesitation.

Jennifer Gallant

Highly recommended place to purchase a great car. We worked with Timothy Moore and he highly exceeded our expectations. We trusted and got what we where looking for at great timely matter and great price. Great job.. Tim

Eric Lamoureux

Jacob and Clark were super helpful when it came to my first car purchase. Couldn't have been a smoother process and I got the colour I wanted! Highly recommend coming here for your next car

Kelvin Magoon

The heater core in my son's 2014 Mirage needed to be replaced under warranty. Steve in service made sure it was done as soon as possible - as driving the car was becoming difficult. Although there were some unforeseen delays, the service team made sure we were kept up to date and well informed. Thanks Cambridge Mitsubishi!

Benny Cheddar

Really polite and helpful staff who actually listen to your wants and needs instead of just trying to upsell you to a product you don't want for way more money. Bought our newest car here and we couldn't be happier with it. I would strongly recommend.

Kathryn Belleca

All the process for getting our car was very smooth and easy. The manager and the sales person who assisted us was very accommodating and helpful! Highly recommended! Thank you Gian Marquez!

Kevin Craig

Had a great experience. Purchased a used car in excellent condition, and am confident in the car and the team behind Mitsubishi Cambridge. The manager, Jacob, was polite and knowledgeable, and did not put any pressure on me while making my decision to buy my first car! Would recommend to anyone looking to buy a high-quality vehicle to visit this dealership.

Ye Olde Turbo Shoppe

This was my first time every buying a brand new car. I knew exactly what I wanted, and Victoria was able to help me get a great price for financing as well as the best available match from what was left of the 2017 Models. 10/10 would do again. Car was spotless when I picked it up and the added tint I got with the car looks beautiful!!!

Earl MacLean

Service not the greatest.

McmullenEJ

Good Staff and reliable service with attention to details.

Terry M

Excellent service

Adonijah Tesa Camille Domalanta

Had an amazing experience in Cambridge Mitsubishi! shout out to Gian Marquez who patiently assisted me in getting my first car in Canada! I am very happy with my first ever car! Thanks to you!????

S W

Absolutley disgusting the way they treat their customers. The Service Manager is condesending and unknowledgeable. I took my Mitsubishi in for a brake service (which took 4 hrs) afterwhich the brakes persistantly squeaked. Booked an apt with them to look at it the next business day. They did "something" the service manager couldnt tell me exactly what they did and just told me its "fixed". I drive away and the noise is still there. I return to the shop same day no more than an hour after I left and was told to come back another day and they'll "try again". When I continually asked the Service Manager what the issue was he wouldnt answer the question and instead responded with "I dont have to fix it". After finally agreeing to take the car back in he tells me they replaced all the brakes again and that it should be fixed. So far I'm waiting to see if the noise comes back*, but I there is absolutley no excuse for the way customers are treated here. If I spoke to my clients this way, I wouldn't be in business. So the fact that they keep this guy and think his behaviour is acceptable just goes to show what they really think of their customers. Not to mention there is an employee who stares at women in the store and makes them uncomfortable. I will never return. You've been warned! *Update, the brakes continued to squeak, have had them looked and they were bone dry (no lubricant used), which just goes to show how cheap, unknowledgeable and dishonest this shop is.

Syed Basit

The staff is outstanding and to my experience is the best in customer service and customer satisfaction. They understood my needs and offered a perfect package with accessories. They made my vehicle buying experience seamless and I was able to make the decision in merely an hour. Thanks guys.

David & Jillian Vandermeersch

I cannot express just how fantastic the service is at Cambridge Mitsubishi! Not only did we get a high quality vehicle that is fun to drive at a very competitive price loaded with desirable features, the staff were very personable and helpful. They answered all our questions and made the buying process easy to understand.

Michael Darias

Very good brand of cars I bought 2018 Eclipse the car is fantastic good on gas , spacious and luxurious too runs very smooth with Automatic engine shift The staff themselves are welcoming and addressing you need but as any dealership if you don't know what you want you will end up paying twice the price of the car I dealt with jacob he is amazing salesman

Lew Figol

never any wait times for an appointment

Jocelyn Hoevenaars

I had a great experience purchasing a used vehicle with Cambridge Mitsubishi! The staff were friendly, and patient with my many questions! They completed the safety and delivery quickly and made everything throughout the process easy for me! Thank you!

Brenden Barlow

Just purchased a new 2015 Mitsubishi Lancer. Everyone was very friendly and informative. Felt comfortable purchasing a vehicle from them Highly Recommend.

john simonek

i bought a mitsubishi eclipses cross over the sales staff went beyond there duties i never seen a sales manger roll up his selves to wash my car so it would be ready on time for this reason alone i would highly regimen this mitsubishi dealer and it sales staff are great deal with sit down with you explain everything in detail so when leave you are very happy with your purchase i know i was i love my 2018 crossover eclipses

Cory Liddell

I can't possibly articulate how phenomenal the folks at Cambridge Mitsubishi are. Paul especially! I'll keep this short and to the point. I purchased a 2015 RVR late November 2015 and wanted to wait until my first service to fully round out my opinion of the sale/after sale/service at Cambridge Mitsubishi. The sales staff have a great "no pressure" approach to buying a vehicle. They listen to what your needs are and suggest the vehicle and options accordingly. I have called in with questions about my car and if I don't get someone to talk to right away I always receive a call back within a few hours. The service team is on the same page and made of the same cloth as the sales staff. Super friendly, efficient and hard working. If you are in the market for a vehicle, new or used. You would be doing yourself a huge disservice by not going to Cambridge Mitsubishi to at least check things out and see how a car buyer is supposed to be treated.

Winter Hall

Everyone in the service department is super friendly and helpful! The staff answers any questions you have ensuring you understand, and are quick to help assist with anything. 10/10 would recommend!

Jeff L

Friendly staff. Nice vehicles and exceptional selection of winter Alloy wheels and tires ready to go.

Glen Martin

I definitely recommend Cambridge Mitsubishi if you want to get a new vehicle. I know I have bad credit and these people put me in a brand new car with no issues. happy customer!!

Seelan Sri

Friendly service Excellent value for the car ????

Flim Flam

It was a great experience. . Customer service was terrific. .

Manon Therriault

As a resident of Bowmanville, We will drive out to Cambridge to deal with this dealership again. We felt as though our purchase was a transaction between friends. We never felt cheated or rushed through anything. I am extremely happy with my purchase and even happier with the way it was conducted. A big thank you goes out to Jason and his team! You will be hearing from us again.

Jerwyn Villapando

Gian Marquez is one of the best sales representative here at Cambridge Mitsubishi! Hes polite and he really takes good care of his customers. When I was with him he's not putting any pressure on me at all. As if I was talking to a really good friend of mine! So if you're buying a vehicle, look for him and I'm sure you're going to have a great experience at the dealership!

airsoftkid0102

Me and the girlfriend brought our 2013 lancer in for the wiper recall, they cracked the windshield in the prose's and refuse to replace it, apperently we sign an agreement protecting them from any damage done to our vehicle when we bring it there for work, unbelievable how unprofessional the staff is, 10/10 would NOT recommend, if I could rate negative stars I would.

Matthew Richardson

I can not begin to express the gratitude I have for the staff at Cambridge Mitsubishi. It is a rare occurrence to have total trust and faith in a car deanship and service centre but I truly do. The only downside is that Mitsubishi vehicles are so well made that I don't get a chance to visit my friends at Cambridge Mitsubishi enough! Thank you to Victoria, Paul, Assan, and Steve.

Corrine Ferguson

The service at this location is fantastic. I had not so great credit when I first came to them, and Victoria went above and beyond and got me approved for a brand new car , and found me exactly what I was looking for. I am now on my way to re-building my credit thanks to her. When you bring in your car for routine maintenance, the service staff is very courteous and does a wonderful job. I would reccomend shopping for your next vehicle here.

Vitra Mohammed

Very helpful service department.

BrontosaurusistheRealHero

It shouldn't take two hours to change tires

John-Tamarah Griffioen

I bought a 2016 Outlander, brand new. Vehicle is great. After I had signed on the dotted line, it was very difficult to get a straight answer out of the salesman. I soon learned that I was just a sales number and not a customer. Since I lived out of town, I wanted make sure that service was open on Saturdays. I was told that the were but in reality they are not. (Even their website says they are). Once service is done, car is dirty. They don't take the time and care to make you feel important. I had to remind them about issues I am having as they forgot to service what I wanted. I have even brought it in for a service recall (rust on emergency brake) and told it's not that important. Recall didn't get fixed. Stay away from a place that doesn't treat you as a valued customer. I'm going to a different dealership for service.

Robert Willes

Uncomplicated leasing, good explanations of features on Auto, excellent responses to follow-up questions.

Ana N-F

Great service! I had a wonderful experience with Jakob. Thank you for my beautiful car and helping me with my situation. ????

Al Smith

The general manager is great friendly and pleasant

Stephen Mader

great place

Armando Dasilva

The best experience best service and best cars that you ever have I will not go anywhere else then Cambridge Mitsubishi

Luigi Caprio

The staff at Cambridge Mitsubishi have gone above and beyond. The customer service was the best we have ever received from any dealership. Not only did they take the time to listen to our needs, they made sure that we thoroughly understood the vehicles. Thank you to all the staff who helped to get us into our dream cars. We are proud to join the Mitsubishi Club!

Kaitlyn R

Terrible customer service. They will say anything and everything to make you buy a vehicle but when you have issues, they will not help you. Buyer beware!

Bill Lindhorst

Good

Bogdan Stan

Amazing Staff, very helpful and friendly

Allan young

would be nice if they answered the phone

Leigh Winston

EDIT: manager reached out to me to refund my fuel flush even though service department told me no. Went from 1 star to 3 stars, thanks to Sam! I meant to review this location at the time of my "service". Had my RVR in SEVERAL times to resolve an engine light issue. I paid for a recommended fuel flush ($225 + tax I believe), as their service manager highly recommended in order to resolve the issue, which it didn't resolve a single thing. They also weren't able to supply a loaner car so I missed 3 different afternoons of work just to be let down every single time. While I was waiting, an alternate customer was approached in the waiting room by the service manager recommending to replace her air filter. The customer said no, that she just replaced the air filter 3 months ago. Good thing she was on top of it, because it seems like this location just wants your money! I gave up and took it to Kitchener Mitsubishi. They dropped everything and jumped when I explained my experience with Cambridge. They showed up at my work (1 hour away from dealership) with a loaner car. They weren't able to resolve the issue that day, so they allowed me to keep the loaner until the issue was resolved. Issue was resolved, while I was being communicated with all along. 5 stars for Kitchener!

Brent Simonek

Sale staff are very best you ever want deal with they go out there way and beyond. I highly recommande cambrige Mitsubishi any new car.

Beth Norris

Disappointed with service. Took my car in because the convertible roof wasn't working. Turns out if the part isn't available in Canada they expectation is customer will source parts themselves. Happy to give me a bill but not to resolve my issues.

Nick Homan

Very happy with the staff. Would definitely recommend as they made the process very easy, were not pushy. Will be going there for my next car for sure.

Dj Sim

This dealership service department is horrible. After taking our car in 5 times for the same repair they decided to say we bent the seat frame so it is no longer warranty. This dealership will find a way not to do warranty on your vehicle. Will never buy a Mitsubishi again due to this dealership.

Hovsep Tavitian

Do you know how you can tell if a business has fake reviews? You can see the number of other reviews the users have made. It's atrocious to see you've got 5 star reviews from fake profiles. One of the worst experiences... Spent 3 weeks back and forth on email because you wouldn't allow me to come in person then the vehicle I wanted was sold to someone else. Whats that about? I've never had to go through so much trouble to buy a car. Also, grow up and do better. Stop using fake reviews people to aren't dumb.

Micah M.

The service of Cambridge Mitsubishi is highly recommended, I had to experience the warm welcoming of the staff and they answered all my inquires of getting a new vehicle. A huge thank you to Gian for helping me.

Ryan Tremblay

Bought a car there in 2012. Came with one key. They said they'd get me another key. When the time came to get the other key they told me I had to pay for it. Rims on car were pitted they refused to do anything about them, not to mention minor paint damage they also did nothing about. I felt that once i signed the deal for the car they completely washed their hands of me. Far from impressive service. Would never buy anything there ever again.

Jeff Vincent

After a terrible service experience with KW Mitsubishi, I began bringing my vehicle to Cambridge, been nothing but a good experience. Steve the service manger has made the experience as hassle free and easy as possible every step of the way and been very accommodating.

Matthew Olds

Terrible manager. Absolutly rude. Purchased 2 cars from here and was lied to both times

Cecil Connors

My daughter bought a used car from there. Long delay in getting the car, but they did give her a loaner for no charge. They made sure any work that could be done on her car, while under warranty, was done. I'll go back.

Terry Purchase

Brutal service. Only dealership in the area, closest otherwise, London!

tim crits

I have purchased two vehicles from Cambridge Mitsubishi and both experiences have been great. I found that the sales and Management staff were great to work with and I feel they sold me top-notch cars at very reasonable prices. Highly recommended.

B Dobney

Ok service. Wouldn't buy another Mitsubishi tho. The gas mileage is no where's near what is advertised but every time I take it to a dealer it costs for them to check it and they keep telling me everything I fine. I bought the RVR because the mileage on my Toyota Highlander was too high. Now I get the same mileage on my RVR as the highlander and it isn't half the vehicle. Very disappointed.

Kevin DeMelo

Great staff

Lindsay Lowe

Hands down the best dealership to buy your vehicle at. Victoria and her staff are amazing accommodating honest and really work for you. Both my husand and I have recently purchased vehicles. Customer service is exceptional and they really make you feel appreciated for your purchase.

SCOTT SMITH

Hats off to the kind folks that work here! I haven't been here before, however as soon as I called in with a roadside emergency they took me in right away and treated me like they have known me forever! such a great atmosphere and amazing service workers.

Taylor G

Great experience with the service department! Never fail to impress

George

I bought my car from Jacob and it was a smooth process. He answered all my questions and when I had a small problem with the car , he communicated with the service manager and helped me to fix it right away. Overall great experience.

Grant Gaudreau

Did not go there

abdual mohammad

Eric was informative and answered all questions. Spent three hours with us explained all features of car.

Superhood29 Hood

Incredible customer service, friendly and extremely knowledgeable. I 100% recommend Cambridge Mitsubishi

Samy S

Great service. These guys are awesome!

Rydell Mortel

I live in Vancouver and was looking for an accessory for my Eclipse cross that was not available in my local dealer. Sam was so accommodating and was very helpful. He was communicating back and fort and made sure I got the item that I need. I received the item that I ordered and I would definitely deal with him again.

Jimmy Robinson

Terrible service took car in for a wiper motor recall and the service tech cracked my windshield. They then insisted the crack was there prior to them servicing. Stay away from Cambridge Mitsubishi

Laurel King

Had some issues with dash lights after a recall had been done. After some delays, got everything sorted.

Matthew Grimmer

Whereas to begin. I have two mitsubishis and they closed the kitchener one so I was forced to take my cars their. They told me my O2 sensor was gone charged me 1300 bucks to fix and the problem was still their. They refused to fix what the problem was or reimburse me saying that's the code that came up when they did diagnostics. I also told them that I needed a new battery low and behold when I got my bill they had charged me 60 bucks to diagnose that the battery was deadly I never asked to diagnose it I said 6 replace it but was still charged. To top it off they charged me 150 bucks for a oil change that really cost 105 I even called other dealerships and had my friend call Cambridge and was quoted 105 including taxes. When I brought this to the attention of the manager Victor's akhter she lied and said she looked up other bills for evos and said it does come to 150 when I asked to see one of course she said that's confidential and she can't show me l. The topper is the put a huge scratch on my car that wasn't their when caa dropped it off and they took pictures of the whole car before towing it their so their is no possible way they can deny doing it but they never even mentioned it. I offered Victoria 500 bucks to fire that garbage service manager Steve I was that upset never ever take your car their drive to Scarborough if you want a good mitsubishi dealership you trust.

Dakota sommerville

Cambridge Mitsubishi service vs. Waterloo Mitsubishi service. Unfortunately waterloo Mitsubishi has closed now the prices there for my service oil change was $64.00 went to Cambridge now it's $90.99 for oil change with no car wash or topped up washer fuild. THERE SERVICE SUCKS AT CAMBRIDGE WOULDN'T GO BACK UNLESS WARRANTY WORK OR RECALLS OVER PRICED!!

Trent Fleming

My review has changed... I purchased my second outlander from the Cambridge location (aug 2020). The purchase was amazing and the transaction went smoothly. That’s where the good service stopped. I had paid for the tow package to be installed by their shop, upon looking at the installation it was atrocious. It looked like they used a grinder and slapped a trim kit on it hoping for the best. The back and forth continued about this install from that point. Every time it went for an oil change they had to fix it a bit more, finally the trailer lights stopped working completely. At this point they told me it was my fault for not packing the connection full of grease... after more back and forth they decided to fix it aswell. Upon picking it from this fix they told me that warranty covered it but they won’t next time...(this whole situation was due to their terribly unprofessional install. At point of pick up there was also a verbal altercation between a service employee and myself over a mask exemption that I hold as I was asked to leave the service area... Overall the people working in the service department of this location hold terrible customer service skills and I will find a new location to have work done one my vehicle...

george monroe

Great service

mobin binawa

The customer service was absoulty horrendous. Within all parameters of this location. Rude service and awful at talking with customers. I would never recommend this place to anyone who's looking to get a car. The experience we just had to endure was just out right disrespectful. I hope everyone reads this and can learn from our mistake.

Tom C

Had an amazing experience with this dealership. The entire staff was so friendly! Would highly recommend, will defiantly be back for my next vehicle

Jacob Karabassis

Had a great experience purchasing a vehicle for my son at this dealership. Eric helped me find a car that fit my budget and my son loves it! Highly recommend this dealership to anyone looking for a car

STACY J

I BROUGHT MY MITSUBISHI IN FOR SERVICE A COUPLE OF DAYS AGO AND THE SERVICE WAS ABSOLUTELY AMAZING! I WAS GREETED WITH SMILES AND STEVE WAS EXTREMELY HELPFUL, HE AND HIS STAFF WERE ABLE TO GET MY VEHICLE IN AND OUT WITH NO PROBLEMS! I GOT A SHUTTLE RIDE TO WORK AND THE DRIVER RACHEL WAS EXTREMELY POLITE, ENTERTAINING AND A VERY GOOD DRIVER, SHE WAS ABLE TO GET ME TO WORK ON TIME! I HIGHLY RECOMMEND THE SERVICE TEAM AT CAMBRIDGE MITSUBISHI. AMAZING STAFF!!!

GregMcE

Had a great experience purchasing my new Outlander with Jacob at the dealership. Jacob was good to deal with and made purchasing my new vehicle very easy as well as trading in my old car. He was very knowledgeable and patient with all of my questions as well. Would recommend reaching out the them if you’re in the market!

Edith Mayos

It took almost 2 hrs. For an oil change. I understand New mechanics needs to practise but not on the expense of customers time.

Raghda Sabry

I just leased a new eclipse cross from this dealership and Jacob, Timothy, and Victoria were wonderful! They answered all my questions and made the entire process super smooth and easy! They had great deals and I am very happy with my new car. Thank you!

Marek Jarzabek

went to do my recall and two days later when I was doing oil change I found missing parts under my car. I called service manager and ask him to ship to me. Took them more than one month to ship 35 km away from dealership

Craig Leslie

They prey on the elderly and their service is ridiculously slow, even for a dealership.

car girl

The service department at Cambridge Mitsubishi went out and beyond to assist me with my vehicle needs. They even provided me a loaner vehicle which most places do not do anymore.

Tomas Lang

I purchase my Mitsubishi Mirage here and wanted to say thank you Assan for all his help. Just got my first oil change done and service was great walked in with no appointment and they had me in and out.

mike hunt

Best freckin service I'd have ever received!!!! the service manager Steve ignoledged me with a smile and a short conversation following that as soon as I arrived (which doesn't happen at most placed might I add). After that I had issues trying to figure out the coffee machine and Rachel was more then willing to help out a old fart, we shared a good laugh about it. Mark the parts manager was a huge help in looking for parts that I couldn't seem to find anywhere else. To top it all off I got a free car wash there at the dealership!.... Will definitely be back to this dealership for their outstanding staff!!!

Anas Hamad

Purchased a 2020 Eclipse from this dealership, they were very nice and efficient with their service and quality. They helped us find a car in the price range we were looking for, and provided us with great warranty. Thanks alot

DV Cox

Service is great

Paul Barrett

70$ plus tax to changes winters to summer tires. Manager throws up his hands and says don't shoot the messenger... and it took all day... left it at 8am and no call until I called... the shuttle drive was awesome though..

Nancy Abelius

Great help. Very informative. Jacob knows his stuff and was super accommodating. Thank you !!

gogeter861

Same issue. In multiple times for it. Unable to fix it and too stupid to ask me to recreate it for them so they could fix it. This all occurred after they did "bread and butter" brakes.

Tracy Fava

I recently purchased a vehicle from Cambridge Mitsubishi. The Staff was amazing. I cannot say enough about Staff, they are persons of honor and integrity. they did everything they could to assist in the purchase of the vehicle to make sure all expectations were met. they also made follow up phone calls to assure compete satisfaction, going above and beyond with customer service. I highly recommend Cambridge Mitsubishi If you are looking to buy a vehicle soon, you will be glad you did. Very happy customer! Thanks to all Cambridge Mitsubishi staff for helping my dream come true.

David B

Purchased a 2013 rvr in Hamilton and no problems except dealership closed. Cambridge was the closest to were we lived and we were looking to upgrade into an outlander. Dealt with Paul and ended up trading our 2013 rvr in for an outlander that day. Completed all documents required that day. On pick up almost a week later the vehicle was not spotless. *promised by the sales guy). Still had 2 scratches visible that were supposed to get fixed. They were not. Even noticed a dent once home by the gas tank. (Irony we never filled up the gas tank to notice). 7 weeks go by and we were notified by our previous lender that we still owed for our rvr. The dealership did not send them the documentation that they were supposed to do. Now our issue. To the next buyer make sure you have all the documents in hand so you do not go through what we did. Further yet you might want to go to a different dealership. 3 days later after being told within 24hrs that this "slight oversight " would be resolved it finally was done. Question is what happened to the over $21000 that was never paid for 7 weeks went???

Fran Gorbasew

I can not say enough about the fantastic customer service I received from Jacob at Mitsubishi. He went out of his way to make our experience top notch. It was a smooth and efficient process. He was looking out for the best interest of the customer. I would highly recommend using Jacob at Cambridge Mitsubishi.

gum bo

Best buying experience with my used car purchase!!

Brandon

Service department exceeded my expectations.

Julie McGann-Taylor

We had a wonderful Experience! Jacob was Amazing!!! He got us what we wanted and answered all our questions!!!????

R S

I've had great experience with Cambridge Mitsubishi as they have helped me choose a car that caters to what I need and to my daily commute. Gian assisted me, and the quality of service he provided is beyond my expectation as a customer. I'm very happy with my experience, and will definitely recommend to my friends and family. Kudos to the Mitsubishi Cambridge team!

Duraid Nayef

If you are looking for a good deal on your trade-in car, don't go to this dealership, no matter what car you have, low kilometers, single owner, accident free, Mint condition, all this doesn't matter especially if it is not a Mitsubishi, they will offer rock bottom price for your car about 30-40% below the whole sale price because they don't keep it on their lot. This was my experience with them and ended up walking away from them.

Kaylene Cole

Completely disrespectful staff. Have fun dealing with this location. ????

alex zaccagnini

I dealt with Rob Turco, great guy and knew everything you would want to know. the whole team was helpful and would definitely go back for my next car. couldn't have asked for better people to deal with

Rishi Chopra

This review will be of my dealings with the service centre. My drivers side front window kept derailing off the regulator, and I had it warrantied twice at Brampton Mitsubishi, where I originally bought the vehicle. They refused the third warranty and even went so far as to accuse me of “kicking” the window or pulling on it. Keep in mind, this was coming from the service manager... Then my front passenger window went out. I decided to take it back to Cambridge Mitsubishi, where the vehicle was originally delivered from. The service advisor/manager (I am unsure), Steve Salmon went absolutely above and beyond. Honestly, I went in with two front windows not working and I described the situation and what I thought it was, and he decided to take it in on the spot, without hesitation. I was advised it would probably be ready by tomorrow, and I saw them bring it in right as I was leaving the dealership. There was a mishap with the phone number, and it turns out the vehicle was done the same day, both windows. They peeled both doors open, replaced the regulators, align the windows back on track and reattached the door panel on the same day! When I called at around 3 the next day, I was told I can pick it up until 5 or tomorrow at no cost. It was warrantied without question, and I was given preventative advice on operating the windows. Not accused of purposely breaking my windows to enjoy dealing with the amazing folks over at Brampton Mitsubishi... Every single person I dealt with from the moment I entered gave me no hassle, and I was not bombarded by questions which many service centres do to avoid any warranty work. I was shocked, and I went in expecting WW3, and it was the complete opposite. I spent less than 15 minutes total inside the centre, dropping the vehicle off and picking it back up. Excellent work guys!

Shannon Smith

Best customer service, outstanding sales people's,

Peter Vollick

Consistently dissatisfied. I have been forced to use this dealership for recalls over the course of about 5 years of ownership of my vehicle. Each and every time I have had the displeasure of dealing with them I have walked away dissatisfied. I have dealt with everything from critical fasteners being left loose to incorrect parts being installed on my vehicle (which I had to figure out) to complete lack of transparency with the work that is being done (resulting in unexpected consequences that end up costing me more money), to waiting around for hours for shuttle service. It would be easy to find better quality of work and service elsewhere. Do not recommend.

Carley Crumb

Fast and easy process vary friendly staff clean environment vary happy with my vehicle, highly recommended dealing with Jacob!

atosa X

I took my car for couple of service until they changed the service manager to a guy named Steve and he is not managing the service at all. the time management is very bad and he is very rude and careless about the customer and their time and there is no respect for customer time and and very bad attitude and he called me a dump argumantative after I told him I am not going to argue about the bad service he is providing for me. I made an appointment 10 days ahead and drove all the way from GUelph to the shop and I waited an hour and 15 minutes but my car was still not taking into the service and when I told him about the time he just says sorry ( not even mean it) and they are behind. He didn't bother to approach me when I was waiting in the store to mention about it. He is destroying the service at that location. I never go there as they do not care about the customer service.

rach s

I absolutely love this dealership! staff here are outstanding just like the service they provide their customers! the sales staff are super helpful and there is 0 pressure when purchasing a vehicle. The staff in the service department are very knowledgeable and are always so pleasant when I take my vehicle in for service! I've had a mitsubishi for a couple of years now and I would not trade it in (except for another mitsubishi). Thanks for such stellar service and a friendly atmosphere all the time! highly recommend this dealership for vehicle maintenance or when purchasing a new (or used) vehicle!!!

Cassie Wever

Truly awful experience with their manager Jacob. I would give it zero stars if Google would let me! My partner and I had a fine experience with the salesperson and were pretty close to buying. The manager said they couldn’t negotiate on price at all, and when we said that we were going to go call a couple of other dealers and make sure we were getting the best price, Jacob got pushy and downright aggressive. He questioned why we were shopping around, saying “why are you doing this, huh? Why are you price checking me?” (um, it’s a $60,000 purchase dude, why do you THINK we’re shopping around?) and became aggressive in his tone and demeanour. He kept pushing us to put a deposit on the car and making it sound like he was doing us some huge favour. Sadly (for Jacob, and especially for poor Jordan the salesperson), if Jacob had said “go ahead and call some other places, and if you find a better deal we’d be happy to match it” we likely would have been back there signing the paperwork. However, thanks to Jacob’s pushy sales tactics and total lack of ability to communicate in a decent human way, we walked out and called a different dealer who immediately offered a lower price without even knowing the Cambridge offer. We then went back in and explained to salesperson Jordan that he’d done quite well on the sale, but his boss flubbed it (Jacob doth protested a bit much at this, understandably). My partner and I are so disappointed and angered by how rudely and aggressively we were treated, and I think we made that clear to the sales team. Bottom line: take your business elsewhere (we did!). You’ll probably get a better deal, and hopefully you won’t leave with such a headache.

Anna F.

Wouldn't even open cars for us to look at. Had no interest in selling us a vehicle. Went elsewhere.

Tannis Purchase

Steve was great! Thank you Mitsubishi!

Brian Holloway

Bought my RVR in 2012 and the sales team went above and beyond to make the process easy and pleasant....fast forward to 2015 and we needed to have some work done, under warranty on the back hatch. From the start, the service manager Steve was condescending, rude and gave the impression he had no use for us. He insinuated I was a liar, claiming he didn't say something that he clearly did, and actually said to us...."don't get pushy, I did you a favour" when we complained about how long it was taking to fix my vehicle. At first he told us it would take 2 days, then when we dropped it off he said it would take three. At the end of the third day he said it would be ready in the morning and blamed it on the body shop. If something isn't done about his customer service, he may cost you a lot of business. We won't be back for any service issues. After all this nightmare, we find out that our "accident free" vehicle had been hit and repaired in the back. Found this out from two very reliable sources, the body shop that Mitsubishi uses for body work and our own mechanic. Also have not heard a word from the dealership in answer to this review and our follow up email survey.

Alexis Pedersen

I bought my car almost 2 weeks ago. Clark was extremely helpful and pleasant. I wasn't made to feel pressured into buying, but I also felt welcome and comfortable while shopping. Very happy with the service and with my car!

Agata Wenderski

This place is horibble, I came to drop off my car to reset the tpms light which is literally a 10 minutes job, not even. Yet it's been over an hour and a half and my car is still in the parking lot .... went for a walk multiple times to only see tech's fooling around and checking out other coworkers' motorcycle. I'm never coming back here.

Dianne McLelland

Excellent

Laurie Zaborski

Finally a service department that you can trust. It takes me more than an hour to get here from home but its worth the drive. I've been here a few times now and they never push me for service that is not needed and have gone above to help me solve a mysterious noise under the hood...rocks stuck rolling around in the hood of my car. lol

S Man

Horrible experience. The people just stand around and look at you. Won't come up and introduce themselves and see what you are in for. There were no chairs to sit whole I waited on them to fix my car. After 2 hrs they said they told me it would need to be here the whole day. Sounds to me like they wanted me out so they could charge me for extra hours. I know for a fact the job shouldn't take more than and he or two. Also tires all over the showroom floor which makes it difficult to move around. And the staff has very little people skills.

C C

The new ownership at Cambridge mitsubishi is worth giving them a second try or a first try. The old owner made me want to never go back but the new owner has won my business back. Stay away from K.W Mitsubishi it is the same crook that use to own Cambridge Mitsubishi.

Donovan Fava

Great customer service. They listened to what I needed.

Cassandra Babos

I bought my 2014 Mitsubishi Mirage almost 2 years ago at 19 years old and they we're amazing to me. I forced my dad to come with me being so young (I had to idea if they would add extra things without me understanding since I know nothing about cars!) but they gave me an amazing deal, helped me finance my car and pushed the bank to allow me to have it considering my age! Now it's been 2 years and I still have my car. Any maintenance, oil change or any problems with my car I call them right away and they book me an appointment within a couple of hours. I absolutely love them there and I recommend them to anyone trying to buy a new car with no credit like myself back then!

Tim Clark

Best vehicle experience!! Staff was friendly and knowledgeable they answered all my questions and took time showing me all the features of my new vehicle. I recommend them to anyone in the market looking for a new or used vehicle.

Mark West

Awesome cars terrible service dept.

Jackie Covey

Great people that work there. Would highly recommend this place.....have had our new Eclipse since Friday evening and have been all over with it...Love Love this vehicle...it is awesome...we shopped around before making this purchase and have to say that Tim was not pushy when we met..something we felt at another dealership...he was so helpful and answered all our questions ...Jacob was also a great person to deal with...Cambridge Mitsubishi should be very proud of their staff...keep up the good work...

Kattie Ho

Good service for the oil change

Shawn Marie Oliver

Super friendly staff, superior service and fantastic knowledge

LEIGH SCHOELIER

This review has nothing to do with service from this particular location... it has everything to do with a company which sells vehicles that cannot be repaired at all...when a transmission failed in my 2012 outlander I was informed in no way can it be rebuilt...by any transmission shop..or any Mitsubishi dealership...my absolute and only option is to buy a $15000 new transmission.. That is absurd to think they can make something that cannot be fixed at all.. cant even find a used one in north america.. I would recommend that no one ever buy a mitsubishi... they make completely disposable junk!

Tj

It's a busy dealership car went in for service and it was fine took 3 weeks for an appointment. Waited over an hour for the shuttle and it was in the morning. Be prepared to wait if you do need the shuttle but they have a waiting area and tv.

Jenn Lefevre

Awesome service very friendly environment, clean and the staff are very knowledgeable. always very welcoming. Cambridge Mitsubishi is the place to purchase your next vehicle. #Mitsubishirules

Caterina Tangi

Just bought my first car from here! They were extremely helpful at answering all of my questions, and getting me through the (terrifying, but exciting) process. I've been looking for this specific car for a long time, and I'm very happy to have found it! They explained everything thoroughly, and didn't push me around. I'm a young woman in my mid 20's, and at no point did they make me feel dumb, or taken advantage of ( which I had experienced, actually at another Mitsubishi dealership). I would highly recommend checking them out if you see something that you like!

Anon ymous

I've always enjoyed the service department. Steve is good at what he does along with the guys in the shop, they work very good as a team. Miss the certain vibe Rachael who use to work in service gave off when you walk through the door . However, the general manager victoria is very two faced, I've had several encounters with this individual and all a very bad experience. i would not recommend purchasing a vehicle here at this location, for paying client do not deserve to be treated like garbage by this person, very sad seeing how they have so much potential to be a decent dealership. Shout out to Steve , Clifford , Carl ,Dakota , Reid and Hunter for being a pleasant bunch to deal with. Chow for now

Jonathan Kennedy

It truly is unfortunate that Mitsubishi has suffered such a decline from their once great engineering capability and production of the Lancer Evolution to a second rate automotive OEM. However, even more concerning, is the way this dealer ship conducts its business. There isn’t a sole in the building who truly listens to what’s happening in your life and absolutely everything has to bend to the shops wishes and demands or your car simply won’t be fixed. Dealership is very messy with winter tires blocking walk ways indoors and no seating (only dealer I have ever seen no seating with a service centre) and they can’t even keep it together enough in there to have a constant supply of milk for the coffe machine!! Please do not trust this Crooks and Amateurs with your hard earned money and time as they are willing and able to waste both! *if you notice in the Google data metrics the Number 1 rating after the fake 5 star reviews is a 1 star review which received nearly as many votes as 2,3,4 stars combined*

Jim Legacy

We recently purchased a vehicle with the professional and personable service of Timothy Moore, Sales. His interaction with my wife and I made us feel comfortable and we felt we were appreciated. I would highly recommend visiting Timothy and the fellow staff at Cambridge Mitsubishi for future needs to purchase a vehicle. We are certainly telling our friends, and family how well our experience in dealing with Timothy and fellow Dealership staff has been. We love our car and look forward with future dealings when in the need for another vehicle.

E Gorgona

Cambridge Mitsubishi is the best...I bought my new RVR car in 2016...I have been coming here since that day to get my oil changed...great service...Steve is a true pleasure to deal with...always with a smile....Thank you to Steve and all the wonderful staff there...see you again in a few months again lol.

paulina gonzales

Best costumer service! Gian and Victoria made sure that I get the best deal! Highly recommended!

Gary Hand

We have now purchased 3 vehicles from our local Mitsubishi and enjoyed trouble free motoring each time. As for service, haven't really used them however i recently changed my winter tires to summers and got the TPMS warning light, took it to the dealer and they had it sorted for me in less than 10 mins without appointment.

Doug M

horrible service. I take my car to the Orangeville location, which is further away but the service department is 100X better than Cambridge. They actually care about their customer's time and money. That says a lot, I would rather drive an hour away than take my car to Cambridge Mitsubishi.

Michelle Coupland

Went to look and test drive a new RVR and the overall experience was great. The new owner Jason was helpful and I felt no pressure to buy right that moment and all our questions were answered fullied! The customer service was excellent and had a friendly atmosphere! Would recommend this place to anyone and will certainly be back in the future! Keep up the great customer service!

ochi tracy

My daughter and I have been purchasing and servicing our vehicles here for 15 years without any disappointment. We highly recommend there services to all our family and friends. There are always willing to assist us with any challenge we give them. We will be back to purchase our next vehicle.

Lindsay Kendall

We bought our Outlander PHEV from Timothy about a month ago. It was a great experience. Timothy is super nice and easy-going and Victoria was easy to work with. We recently moved back to Canada, so our credit history had a large void in it. Jacob was able to get the deal done for us. We've had the SUV for a month. More than 1000km in and we have yet to fill up the tank. There are great options for charging when you're away from home. I'd recommend the dealership and the PHEV to anyone. THANKS :)

Jonathon Carty

bought an eclipse cross from eric, spent lots of time and really went the extra mile for me

Corey Smith

great customer service. friendly and knowledgeable

Casey L

Had an amazing sales experience here! Cambridge Mitsubishi really knows how to take care of their customers.

samantha loree

went in to the service department with no appointment they manage to squeeze me in and take care of all my concerns. They even gave me a complimentary wash on my car. Rachel was great to work with.

John Coghill

The staff here was very helpful and friendly, and they got me in a new vehicle quickly and easily. I highly recommend the team here at Cambridge Mitsubishi.

Beebee Bee

Great Place very friendly

Hope Ochi

Great dealership will never trust anyone eles thts why I will always purchase all my cars from here and I tell all my friends tht if they r looking for a car or SUV go here caz they will do everything they can to get u in wht ur looking for .Mitsubishi is the best # love Mitsubishi

Gary Camacho

Cambridge Mitsubishi service department is absolutely amazing! Steve, Danielle, Cliff, Carl, Dakota, Reid and Hunter! Never had an issue at all with anyone. Their oil change service is TOP NOTCH!!! They checked the entire vehicle over, topped up all the fluids & even did a battery test free of charge! All of the employees in the service department are a delight to deal with, not one single complaint. Brandon in parts is great at his job & goes above and beyond for his customers! I definitely recommend coming here for any of your parts & service needs!

Angela Luangxay

I had booked an appt a week in advance to have my car repaired for a (recall). I travel from toronto and arrived there (today at 11am) at the cambridge mitsubishi dealership where I originally purchased my car, to find out that the parts needed for the repair ran out this morning and that my car could not get serviced. I did not receive a call or no one had contacted me to let me know that I needed to reschedule another appt for a later day. The lack of professionalism is outstanding as it is their responsibility to ensure the parts are ordered and on time to provide a good service when they specifically ask you while you book an appt what you are REQUIRING done before hand. Not only this location is disorganized, unprepared, unprofessional, but they wasted someone's time who (may) travel over an hour drive to receive their service. I advise not to use the cambridge mitsubishi service as you will waste your time as well. Not to mention, they had changed the management team a couple times since I bought my car. Going forward I will be serviced at a location where they respect their customers, not here.

Anthony Fisher

Somehow I got on their mailing list and I cannot get off of it. Zero stars. The latest scam that they sold information to is from Nitrofillnow. Awesome.

Jennifer McAlister

I booked an appointment here and they booked me on a day they were closed (Easter Friday, I probably should have known). I called them the following week to be informed that “they tried to call me” to change it. I rescheduled my appointment, and was told it would take 1-1.5 hours. It took almost 3 hours to change my tires, change my oil, and put on new windshield wipers. I will not be returning to this dealership.

Rick H

Had a great service experience this past week. Atmosphere was very inviting from both the service and sales staff. Service staff got the work done quicker than expected! Highly recommend Cambridge Mitsubishi

jacqueline h

I came in to get my oil changed and winter tires installed and the service was phenomenal!! I spoke to Rachel about my vehicle and she was very informational and so polite, I had a couple of concerns about my vehicle and Reid was able to answer all of my questions very professionally. This dealership has an amazing group of service workers!!! Thank you Rachel and Reid! see you in the spring

joshua jupp

Took my car in to get the distributor done on the driver window which is a little clip and a piece of metal to hold the glass so it goes up and down that is all that was wrong not the motor or anything. They said hour hour and half tops took them over 4 and counting and I'm seeing mechanics walking around sweeping doing nothing we should be able to starting to charge them for our time!

Alexandra Palczewski

Unfortunately their customer service has plummeted since the last year. Service shop organization is almost non existent and what's more is they don't care. I had a recall done and it caused my wheels to be misaligned, and they returned the car to me with the steering wheel angled. I have been trying to get this fixed for the past 2 weeks and calling them about it but the best I can get each day is a "maybe we'll have time to fix it today" and no call back. Also might be useful to mention that as with all dealerships they blatantly overcharge; they asked 70$ to patch a wheel with a hole, so instead I went to Costco and got it done for 12$. Would not recommend going here unless you absolutely have to.

Marlene Lucero

Amazing, friendly, helpful & knowledgeable service. First time customer, but would definately return & recommend to friends & family. Thanks!!

Graham Stonebridge

I like that it's a smaller shop. But service still always tries to upsell me on routine maintenance...

Nick Smith

Bought my 3rd Mitsubishi from them, 2015 RVR very professional and extremely helpful.

Larbi Ayad

Very happy with my vehicle purchase Great customer service especially Victoria take care of me and she was very helpful about everything.

john morosan

I had my convertible fixed because it was leaking. They charged me over $1000 and it is still leaking. The owner was rude and dismissive. The man deserves to go out of business. LOST MY BUSINESS FOREVER

JJ Jayaratnam

After emailing Hamilton Mitsubishi and getting no response from them i emailed Cambridge Mitsu and Jacob responded right away. I didnt realize till we met him that he is the sales manager. A sales manager responding to the general email box is unheard of. He answered all of my questions. We drove from hamilton to cambridge to go test drive the 2018 PHEV. Everything with Cambridge Mitsu was seamless. I researched the PHEV before going for the test drive and had a TON of questions. Jacob was amazing in answering everything (both in person and over email). Since we went right before the ON rebate was expiring it was pretty busy. Victoria came out and helped us complete the "paperwork". I can honestly say this was the best, most laid back dealership experience I have ever done (I have dealt with Honda, Lexus, Mercedes previously). I would definitely tell others and buy again from Cambridge Mitsu. Thank you Jacob and Victoria!!

Alison Stronach

First time at this location servicing my vehicle and I had a great experience. Was very impressed with the service I received with this dealership I was able to speak to Tim in sales regarding a possible future replacement vehicle and he gave me some great suggestions and I will be returning to trade up in the near future.

Taylor

So this is the second time this has happened.. I called today for an oil filter and was told by the receptionist that parts was closed. Knowing that I went in again because the last time I had called in I was told parts was closed but they actually weren't, so today I go in and low and behold parts is open!!!! This is terrible customer service, I work at a dealership and this would NEVER EVER be ok! Ducks that this is the closest dealer to me for misty parts

tracey lefevre

I have been dealing with this dealership of 15 years and have never been disappointment!! very happy with my vehicle and the service #bestdealership

Olivia Hill-Hanlan

For looking for my first car I feel in love with the RVR. I was just browsing and I found that the salespeople and the environment in general was very welcoming and everyone was so friendly. I'm looking forward to be buying my first car from them! Get experience, compared to other dealerships I've been too.

Cam M

Amazing experience at Cambridge Mitsubishi. Victoria and Paul were great help changing my old car into a new 2016 RVR with no hassle and a lot of work on their end. Thank you to the whole team. I would recommend this dealer to anyone looking into switching or buying a new car.

Saman Saini

Awesome service by Jacob. We are very happy with our purchase. Thank you guys ???????? highly recommended!!

alex pollock

Team here is great! They got my car ready for me in 2 days, and maintenance stayed late until I could get there to me out! Great people and great service! 10/10

Crystal Dawn

I just walked in no appointment a very nice sale lady was quick to greet us and helped me look at options they had in stock found a pre owned car that seemed perfect the second we left the drive way the check engine went on the car was shaking and making noises the steering was hard to control we didn't even make it a full block before we decided it didnt feel safe. I would be afraid to buy a car here if the condition it was in is considered test drive ready .

Jason Lisk

Waited over an hour and a half for an oil change. They charge $30 more than other Mitsubishi dealerships for the exact same oil change. Invoice is identical as others but price is higher. Sucks they are the closest to me . Will find someone else . Update . They have done a 180 in the right direction at the moment . Will update and change as we see what happens. Only one between London and Toronto. Keep up with what you are doing.

John Meloche

Jacob and Assan were very helpful in my process and buying a new RVR! Great service, good follow ups and thoughtful team.