Reviews of Mercedes-Benz Burlington (Car Concessionaire)

Paul Bousfield

Do not take any older sprinter vans here for service. Waste of 6k without fixing our problem..

Asif Mahmood

After my adverse review dealership contacted me to resolve my rebate issue. Although MBF Canada did not help but dealership offered additional discount so we can arrive at a deal. Thanks to Duane Passero General Sales Manager for his personal efforts and assistance; extremely efficient friendly and helpful person. However, I was disappointed when I picked up this demo model yesterday as the KMs on the car were almost 2000KMs more than what was informed in writing. This can impact prepaid maintainance and tires/breaks life. I hope dealership will resolve this last issue as well. Finally I noted that most of the Mercedes App applications do not work at all; I was informed by dealership delivery specialist that MB Internet is very slow and unreliable. I am still waiting for her to complete App application for me.

Waqas Rana

Professional and courteous service, exceptional and knowledgeable staff pays attention to detail and customer needs.

Kijiji

Great place to deal with. Love the QCafe, awesome coffee and amazing food by Bo and her staff. Love it

Nadya Wen

Great service department. Mo always takes good care of our cars.

AG B

Worst place ever . Junk yards give you better service then these people I took it once to them and never again. They screwed my car up. Please everyone make sure u get information about a place your taking your car . I don't recommend this place to anybody and I give a big 1 star if I could I would give them a zero.

Michael Thibodeau

First class reliable service but hard to get an appointment and you will pay $$$$

Holden's Florists

Just as fabulous as before...I rarely need their help, but,when I do, I am treated well and my ml320 cdi, is treated even better

Indy Sian

Excellence customer service with state of the art dealership!!!

Sarah Baciu [Student]

Mercedes Benz Burlington is the best dealership I have ever been to. I would highly recommend it to everyone!

Ryan Barneski

Nice looking place. Almost no parking in the lot. They lock the gate at 6ish, so make sure you're not parked in the lot before that. It's a cash refreshment bar unlike some other Mercedes dealerships.

Rizwan Surti

Not at all impressed with the service department. Had an issue with a new car bought 6 months back. I was told there is a waiting of 5 weeks for the car to be looked at. They didn't even bother to look at it and see if it can be fixed immediately....i was given an option of leaving the car there and they will look at it when they have time and it can be now or in five weeks when my turn comes.....this is what service is for a luxury car.....

Imtiaz KIANI

Thank you Mr. Ken. Very conveniently located. Special Thanks to Rayan! I service My GL at this dealership. Thank you behind the Sean’s who to all those who work on my vehicle from start to the end. It has been great satisfaction & pleasurable experience for years of bringing my vehicle here for service. You have kept my vehicle performing at its peak. It still drives great. Thanks for special customer loyalty discounts. Your recent policy change on purchasing only parts at parts counter about customer loyalty discounts was probably not a good idea. I came in late around 6:00pm at parts counter with passenger side light out asked for a low beam replacement & with customer loyalty discount. I also asked for a schematic or some direction on how to replace it. I was given a dull print out of light assembly unit. The older man at parts said the policy is changed recently and there is no more discount offered. The discount is only available through service. service was closed that late hour. There was no one to replace my low beam. Usually concierge does it at arrival. I end up doing it my self using YouTube though. I have been purchasing items over parts counter for years now never came across such. The parts counter should know how to replace the bulb or at least give some direction How to do it.

Maninder Rehal

Customer service and professionalism is at the center of this dealership. Anytime that I have been there, i have always been taken care of and my vehicle. I would recommend their services. You will love the atmosphere.

Kyle Hellam

My visit was more than welcome. I was immedietly greeted by one of the staff members and was offered refreshments and taken care of.Very kind and professional staff. I would recommend this dealership to anyone looking to have a wonderful experience purchasing one of these luxury vehicles.

Padma Kamath

The dealership and the staff provide great service.

John Simon

A Pleasing, engaging, and satisfying customer experience. Be prepared for endless excellence when you visit Mercedes-Benz Burlington.

Milena Laskowski

I have been a client of Mercedes-Benz Burlington since moving to Burlington six years ago. From the moment I arrive at the dealership, I am greeted the minute I drive into the service bay. Every time I have returned to the dealership, the greeting has been just as prompt. All the service staff that I have worked with at the dealership have all been very knowledgeable and friendly. I would like to especially thank Mo Sakaji (Senior Service Advisor) for the many years of exceptional service. From oil changes to car replacements he has always shown a great deal of knowledge and professionalism. My family will not bring our cars anywhere else because of the service we receive from Mo. Thank you! Special shout out to Marilyn for the friendly and easy manner to which she made my booking appointment this week for my winter tires. Thank you to all the wonderful staff at Mercedes-Benz Burlington.

Ed Mosharbash

Our salesperson was Gary Kirby. He was very attentive, informative and ready with an answer to any question. The showroom is very friendly and inviting. The transaction so far has been very smooth and easy. I will keep my fingers crossed for the delivery process in a few days.

Michael Kitchen

Our team runs Mercedes Sprinters & Metris’s - we’ve dealt with other Mercedes-Benz locations, but the service at Mercedes-Benz Burlington from our representative, Chase Davis, has been incredible. Chase has taken great care of us to ensure our business has the vehicles to keep our team going. Chase has worked hard to ensure we receive great value and continually follows up to ensure we’re doing well. If you’re looking for a new Sprinter or Metris, do yourself a favour and give Chase a call.

Ben Cao

Before visiting MB Burlington, I visited many other luxury dealership but this one is the one that stands out the most. Everything in this dealership just speaks Luxury. This is the first Mercedes Benz ever in my life and the experience have been great. The inventory MB Burlington is the most variety i ever seen, You can always find the one that you want without custom making it. Mike was the sales person that helped me and he gave me a very reasonable deal on a 2018 c300. Following that Krina the financial service manager made the leasing process very easy. On the day of picking up the car Steven the new vehicle delivery specialist made everything special, from parking the car inside the dealership just for us to take pictures and explaining all the feature of the car is just amazing. Overall best MB dealership I been to. P.S. I am a student and they treat me like an actual potential customer, most dealership out there will just look at me like some young teenager that is just there to mess around. Thank you MB Burlington for making my first car so special much appreciated.

Roberto Bito

When you taste something at a fine restaurant and soon u realize it wasn’t even seasoned. Now that’s Mercedes Benz Burlington.

Seven Qi

They called me to go there to test drive the car, but I was so busy. They told me that they want to show me the car and evaluate my current car, so I can trade in my car. I made a appointment 4 days ago, and I drive from london to Burlington which is a 90 mins trip.I was on the highway that day and I got a phone call that tell me the car isn,t there to show. I have already been driving for 1 hours ,I asked them why not call me earlier before I go there ,but they told me nothing ,even no excuse,that’s my experience

Manny Munir

I has referred to this location from a friend. I ended up buying a suv. This is my first Benz and I’m really happy with it as I’m a pervious BMW Owner. My sales guy Jay Chamber was very good and I ended up getting actually what I wanted. If your in the market for a Benz this is the place to go. I went to them as I’m 45 minutes away because they were referred to me and I’m glad I did.

Amanda Justin

The engine is a true work horse.Docile and luxurious.

Mia Gordon

took my car in three weeks ago because it was due for a service had informed them the engine light came on. I was told they checked the engine and all was good. Since that day the car has not been driving well and the engine light started flashing today. Needed to get my car towed, and missed out on work. Now 4 hours later I have no update and am stranded. Have tried calling the dealership and no answer. Not a happy customer at all

Murray

They damaged my car after doing a detailing. Do not trust these people. The broke the tire pressure sensor from hitting the stem too hard and the broke the touch screen radio because they used too much cleaning solution. UPDATED - 3 weeks not even a phone call. Liars!

Karandeep Bedi

Great sales people with lot of knowledge and passion. Not sure about their manager. He came off as rude and unwelcoming. Maybe he needs to change his tone. But then again if his guys are selling lots of cars, why bother changing.

Sara Poupada

The Burlington dealership delivers exceptional customer service.They go above and beyond to accommodate their customers needs.

O Gadjim

Top notch

Joyce Lum

The service I received far exceeded my expectations. Ryan (Service Manager) and Owen (General Manager) were extremely responsive. Everyone I encountered was very kind and accommodating. It was apparent to me that the customer experience was very top of mind. I will definitely be bringing my car back for servicing and recommending this dealership!

Louie Parker

This place is.. Not very good. That's the most polite way to say it. They have the worst technicians, they just don't know how to fix things. I've purchased a car from here, took it in at least 20 times to get a few minor things addressed. You'd be visiting a few times to get 1 issue fixed. And Mercedes in general are very poorly built cars. I would recommend going to a Mercedes corporate store if you must buy one. Avoid.

Chris Underdown

good service once you get it but booking 2 months out for service calls is ridiculous...more than 2 even a week is unreasonable. How can you go 2 months without a car? So disappointed because I wanted to like this dealership as Oakville Mercedes is brutal...bad service and can't fix older models with any accuracy. Going to start searching for a non-Mercedes mechanic I suppose since Mercedes clearly doesn't care if they get or retain business.

Jason Powless

This dealership is huge and impressive. The showroom seems as large as a football field, super friendly reception and staff.

Jamie Irwin

Always a pleasure, makes it difficult to look at other car manufacturers...stellar experience every time ...a lot can happen in 2 years. Read on. We had our C300 in for it's 3rd recall for the airbag system, but this time for the passenger side. After MBB had our car for 2 days we picked it up to find an error message afterwards. Next we brought back the car for another 2 days only to find out they just ‘cleared the message’ and informed us there would be a cost to replacing a sensor in the passenger seat. The passenger seat sensor directly relates to the airbag system but is apparently unrelated to the work covered by the recall. Again the error message a third time. Next we got the service manager involved as we now have an expensive repair pending after bringing in the car only for a recall. The service manager suggested that we leave the car with him for 3 days while he sorts out the error and parts costs to see if Mercedes Canada will cover all this work. Now we’re told that the repair is $2500, but they’ll pay half the labour. That’s great so we only have to pay $1200 to fix an issue the Dealer created. During this ordeal we spoke to 3 different advisors that didn’t know what was going on, and we had to chase people down to find out the status of our vehicle only to find the service manager took holidays while the car was being diagnosed, yet he assured us we’d be looked after...terrible communication and customer service. We’re finding it difficult to be a continued loyal Mercedes customer. Now the owners response is to contact MBB to accept their offer to pay half to fix the issue they created. I’d strongly suggest avoiding this dealership.

kostas tsikourlis

Nice clean place excellent service and the best car delivery I had ! I recommend 100% for your new Mercedes Benz.

Avant Garde Productions

Wanted to change tires for ML 350 . asked for a quote from burlington dealership . This dealership quoted $ 2000 plus alignment charges and then we checked with US dealership and it was $ 1000 plus alignment charges . So we decided to change the tires in the US . The US dealership did not align the tires due to lack of time and we came back to Burlington dealership to align the tires for the quote that they had quoted . Because we did not purchase tires from them they doubled the charges and we ended up paying for it . When we drove the car there was no difference and the car was still shaking We called them again and they said come again for a test drive for $ 133 and then they will know what the problem is . This was within one day of them aligning the tires . After the road test they will give us a quote again for the next job. We discussed this problem with the friends who referred us to this dealership and they said they had already moved to other dealership as the service standard of Burlington dealership has declined and has gone twice as expensive . At the time of signing they always promise to give a loaner and its the last thing to expect from them after the sales . Dont go on the building look , think about long term service . Now writing to the Mercedes head office to settle this matter.

Steve Syragakis

My best car dealership experience ever! Amazing service all around!

Art Tsai

Amazing experience! My friend and I had an awesome time here from the start to the end! Our staff Chris, Meghan and Alex was very nice and find out our needs and their friendly attitude made our experience very enjoyable! 100% would come back!

Adam Oldfield

Amazing selection of vehicles. Even had a spa inside.

Home Iturriaga

Walked into the showroom on a Friday afternoon... Not too busy. Interested in a particular model and hovered around the model for about 10 minutes... Getting in and out, opening the hatch. No one came over. Wandered to a more expensive model, no one came over. Went back to the first model for another 5 minutes.... No one came over. Plenty of sales folks around, even some on their smartphones. Even wandered to the customer service desk, no joy. Oh well, guess you don't need my $70K.

Vicken Buzbuzian

I recently purchased a vehicle here, and had the pleasure of dealing with Chase Davis. He was always quick to respond and very helpful. Highly recommend.

Paul Brandreth

We didn't purchase our car at MB Burlington but when I have taken it in for parts and/or service, I have always been impressed from the service that you receive the moment you walk in the door. While we were waiting for our car we walked around the dealership (as we usually do when we are there for service). We are always impressed by the service and attention of the salespeople. They acknowledge you but also don't follow you around so it allows for a very relaxing experience. If we have a question about the cars we know where to find the salesperson to help us out. When getting parts there, be it an air filter, wipers, etc., the parts are very reasonably priced and in-stock. The attendant in the service bay was also kind enough to offer to install the new wipers for us. Coming back to a washed car and rinsed-off winter mats was an added bonus! Great job MB Burlington.

Victor Vieira

Great dealership great staff, great service and spa,thanks for the great experience on my recent purchase of 2017 AMG C43,it was a pleasure dealing with Owen,Jon,Susanna and Nikki,thanks again.

Rob Kisielewski

If you need to buy or lease a Sprinter van see Rob Moscardini who understands different needs, will treat you right, provide outstanding customer service & fantastic after sales help. The building is fairly new and is impressive. Scheduled maintenance was easy to set up and Nevash in a professional yet friendly manner oversaw the sevice, was easy to communicate with by phone and text and kept me informed throughout. All employees here are friendly & helpful. Great Americano at the coffee bar. A fantastic place.

Ariana Vargis

On March 6/19 I took my 2009 GLK 350 into the Mercedes Benz dealership in Burlington because there was a distinct rattling noise. Upon arrival, I went to the service desk to check in. I approached Nevash’s desk and asked him if I could check in. Right from the beginning of the conversation, I got the impression that he did not want to help, but was obligated to because he was at work. He searched for my file, looked through it, and almost laughed when he clarified that all I heard was a noise. I clarified that I was hearing a noise, and was unsure if something was stuck or if there was a serious problem, and brought it in for a check. He took my keys from me, to bring my car into the service station. When he came back inside, he very rudely announced that what I had been hearing was much more than a rattling noise. Please understand, I am not an auto mechanic. I do not know the distinct sounds my car makes. All I did was describe it to the best of my ability. Nevash made it seem like I have not been taking care of my car, but as I said earlier, this car is from 2009! Of course it’s been taken care of well, otherwise it would no longer be running. I found Nevash to be very rude and condescending. I highly recommend that he reevaluates his choice to be a customer service rep. As it turns out one of the springs has come loose, and they have to order the part from Germany. To make matters worse, Mercedes Benz Burlington will not provide a loner car even though my car was estimated to be at the dealership for 4 weeks. I will not be going to Mercedes Benz Burlington any longer.

Caitlyn Hill

If I could give a negative star review I would. (1) My experience here was absolutely horrible. After sending in a vehicle for a service, we were told we needed a new battery. This is where the problems began, now if the battery needed to be changed that wasn’t an issue. The kicker was that the $650 battery lasted for only 75KM. (2) Problem number two came in when the car was brought back for another diagnostic test. Mercedes Burlington then sent a truck to tow the car. Now you see, this wouldn’t have been a problem either but they decided that we NEEDED to hire a towing company from MISSISSAUGA when I’m already located over an hour away from there. This towing company is apparently one of the very few they deal with for towing their vehicles. The best part is that we were also charged a $460 bill. (3) Problem number three came into play here when the insolent staff were refusing to help, as well as being incredibly rude. During a phone call they were refusing to answer any questions, saying, “I’ll answer that for you when you decide to come into the store to say it” ... There was absolutely no intention of showing any sort of customer service skills or professionalism. All of this being said, I have no intention of continuing any sort of business with the Mercedes brand, considering this is how their workers represent their company. **** oh! And for the cherry on top, Andjelo sent us an email specifically asking for a good review!!

George Cloud

Working with Mike Canci and Rosalea Lobzun was easy, fast and they are both very professional. this is a direct reflection of their managers providing them the tools necessary to make our experience the most valuable. Rosalea asked the questions which made deciding on the right sized vehicle for our family. from reception on entering to delivery every step was always met with a smile and pleasure. Rosalea truly had our best interests at heart and it shows tremendously in what we wanted to pay and how we were treated at delivery. Thank you to Mike Canci for introducing us. as the Service Manager at this location Mike knows everything about these vehicles and helped us to understand the requirements of our vehicle and put us at ease knowing we can approach him directly with any questions. Thank you greatly for helping us to make the best and most informed decision, Mike and Rosalea!

Michiel VA

Excellent experience with Michael Vujak and Krina Amalsadia! Got a great car, great deal and great service.

Jason Kinder

My experience at MB Burlington has been exemplary from my first step in until driving away in my new car today. Do not hesitate to look for your next Mercedes Benz there. And when you do, make sure you ask for their AMG specialist, Jay Chamberlain. He is a pleasure to deal with & will ensure you find the right vehicle for you, whether that is a B250 or S65. Keep up the great work!

E 90

Bought my wife’s C300, 4 years ago here and each time we’ve visited they’ve always had exceptional customer service. Coming from a BMW and Audi owner, this place really exceeds expectations.

Suraj Kaluarachchy

I picked up my new C300 just a few days ago and I am loving it. From the time I made the call to book an appointment right up to the last minute I drove out of the dealership, I cannot explain the true professionalism of the staff. My first interaction was with Alex who booked my appointment and promised to have me taken good care of when I came in. And she did keep to her word by assigning Rosalea as my Sales Consultant. Rosalea is an extremely professional, polite and friendly person who worked tirelessly to get me the numbers I wanted. This lady is a breath of fresh air and an outstanding individual. She is knowledgeable, humble and caring and tailor made the deal to suite my requirements. She spent a lot of time with me on the day of delivery and even walked me through some finer tips on the vehicle. The truly amazing Nicole from the Financial Services Office is the nicest, friendliest, understanding and one of the most accommodating Financial Services Manager’s I have worked with. Nicole was not pushy, listened to what I had to say and as promised had my purchase secured through Mercedes Financial Services. We did interact a few times between day one and delivery and every-time I spoke with Nicole she made everything sound so effortlessly simple. She even came up to me and spent a few minutes chatting the day I picked up my vehicle. Last but not least the delivery specialist Steve. Steve is truly unique. He has a true sense of humor and is a great people person. He made the entire delivery process fun, efficient and super smooth. I myself work in the Automotive Sales industry and Alex, Rosalea, Nicole and Steve are truly the nicest personalities I have ever dealt with. I was privileged to cross paths with these four exemplary individuals and I sincerely hope they will still be there at Burlington Mercedes when I decide to purchase my next Mercedes a few years from now. Thank you Alex, Rosalea, Nicole and Steve. You made this a very enjoyable, pleasant and memorable experience.

E9211

The parts department is a joke no one ever answers the phone never return calls I guess they don’t really need our business. We are an independent car dealership that specializes in imports. Too bad that was a dealer account that you lost for life you people won’t be seeing a $ from my company from now on we are only going to be ordering parts from Oakville and I’ll make sure to spred the word to all fellow dealers and Clients not to step a foot into this shame for the brand dealership.

Maie Elamry

If I could give this place less than 1 star I would. Go to Mercedes Benz in Oakville or Performance Mercedes in St. Catharines. I’ve had a very unpleasant experience with Mercedes Benz Burlington and will likely not come back or recommend to my friends and colleagues. My service appointments were extremely unorganized and I feel like I was being tossed around from person to person with no one accepting blame. Terrible customer service. My first appointment was to replace a windshield. The service was not done in a timely manner and there was no shuttle to pick me up when it was ready, I had to find my own accommodation for a ride late around 8 pm when they were closing. They forgot to put the Daimler sticker on as well. During this appointment they told me that the trunk was broken (the latch connecting the button to open the trunk) but that they had fixed it. So I let the lack of shuttle/missing sticker go and booked again on May 30th, and the customer service agent told me that I would get a complimentary b-service on my next visit. The trunk button still wasn’t working. I called back and asked that it be fixed, and they said that they had to order a part from Germany which would take 4-6 weeks delivery. So I booked the appointment 4 weeks after my initial appointment and booked another day off of work to be shuttled to/from home. An advisor told me that unfortunately my b-service would not be covered which I was surprised about on arrival. I went to pick up my car after 7 hours, and the trunk is still broken and does not work. I was furious. I asked the service advisor why is wasn’t fixed and they said they need to order the part from Germany and it would take 4-6 weeks (AGAIN!) Needless to say, I was confused as I went through this process 4 weeks prior. I am very disappointed with their lack of professionalism and service.

Olga Pershin

Very poor service, car was not delivered within over 2 weeks while mehanical problems were kept coming and coming. No explanations, no sorry. We cancelled the purchase and went with Oakville Mercedes which is absolutely different in terms of customer service.

Jarret Austin

Awesome experience. They took the time to fully evaluate my trade in, and found me the exact car I wanted (2015 CLA). Gave my wife a complimentary visit to the SPA. Love this place, I will always go there for my MB. Great job guys!

Jubril

I called in to book a service appointment for my vehicle and John was there to assist me. He answered all my questions and made sure the timing was stress free as I am a full time student and work full time. I would give 10 stars if I could, I definitely would recommend getting your service done at Mercedes Benz Burlington. Thank you again John!!!

Josh Rooney

Great experience buying from Burlington Mercedes. Chase was amazing to deal with! He was super friendly, professional and accommodating to my schedule. I would highly recommend dealing with him.

Jason Grier

Flawless service and execution. See Jack in sales to find out what the experience of buying a car can really be like.

Su Bodner

I was super impressed with my recent purchase experience at MB Burlington. Mike Vujac was extremely helpful and knowledgeable in navigating my purchase need. He quickly zero'd in on the things that truly mattered to me and after a few discussions, he moved me to the right purchase for me right now. Dave was instrumental in helping with my purchase as well. It was an exceptionally positive experience from start to end. Steve, who delivered my vehicle also played an important role in setting me up well in my new wheels. Thank you all!

Kiana 'rookz' Eastmond

Wow. I cannot even begin to express the disappointment interacting with this dealership. I actually think 1-star is too many. I was so disappointed I called head office only to realize they are privately owned and not a "corporate" dealership. I had a flat tire, and towed my own car from Hamilton to Toronto to avoid roadside assistance taking it to this location.

Fahd A

Picked my c43 last week, got amazing deal Mike and finance manager Julia provided exceptional service. After visiting one of dealership in oakville I wasn't expecting any service but they did amazing because they wanted to earn my business and they got it. MIKE kudos to you ???? you've stayed late hours for me it shows you really care about your customers. Keep it up ????????????

Kisha Redd

I recently purchased a 2014 ML350 from Blair Diamond. I am extremely happy with my vehicle and impressed with the sales team attention from beginning to end. From the second we entered the building my husband and I along with our 2 young children experienced great service. Owen the GM came by and congratulated us on our purchase, as did Mark the manager of pre-owned sales. Marco the Manager of Finance handled our paper work quickly and he was not aggressive with trying to get us to purchase warranty or additional items. When we picked up our vehicle Nikki the delivery specialist was awesome at showing us the bells and whistles on the vehicle. This is our 3rd Mercedes, (1st pre-owned), I don't recall getting a thank you gift for purchasing the first 2 new ones from a corporate store. At delivery Johnathan took the time to come over to say thank you for our business and provide us with a thank you gift...that was completely unexpected. The dealership is beautiful. It was a great customer experience. Go see Blair if you are in market for a new Benz he is the guy with the bow tie.

sisisi ChanChan

We took my GLE in because were were having issues with the keyless entry system. Burlington Mercedes was able to get us in more than a week sooner than the alternatives. Our advisor Carlo did a fantastic job in keeping me up to date on progress and letting me know what they were looking into. When the service was complete and I was picking it up, Carlo spent time explaining what they had found through diagnostics, and what they had done to address the problem. Highly recommended!

Jianxi Wu

Nice shop, friendly staff.

John Granite

The service is great here and my wife attends the spa on site while she waits. excellent service

Stephanie Maxim

Tremendous service! Staff were attentive, provided above expectation service, were able to resolve the sensor problem and get me on my way quickly! Comfortable lounge environment with full service. I would highly recommend Jason Genier and the service department at MB Burlington! He looks after clients!

Henry Cai

The worst experience in my live. I visited this dealership June 2019. The Chinese sales lady (Last name: Wang) was the worst one I have never seen in my life. She lied to us many times. First time she lied us was June 24th 2019. She asked us to come in sign agreement. But she told us waiting time was over half when I walked in. We visited her Friday 21st, why not just told us that day? We walked away, went to Porsche then, she called us back, told us her supervisor found one GLE for us, just need to wait 3 months. We believed her again. We came back after 3 month, we were told she’s on maternity leave. They never ordered or kept anything for us. And it is impossible to have a car within 3 month. I bought a used E300 from Toronto Mercedes retail group. They told us the Chinese sales lady lied to us from day one. Mercedes had new policy long time ago, they will not sell some models to new customers only. I have to trade in with a luxury car or buy a used car to become their loyalty customer first. We can buy anything next time. That lady knew it, she just want the business, hope Mercedes could change their policy, then we can buy cars from her. Will not go to this dealership again!

Golubeva

Such a huge and beautiful car dealership! Friendly staff and the best cars! Highly recommend it to everyone

FB Girl

Great service and great place to get pampered while you wait ????

Caoimhin Smyth

Fantastic dealership & staff! My wife and I wandered in after work one evening without an appointment and were quickly helped by Nikki who was patient and incredibly friendly... even when we ended up having to stay after closing for her to finish our quote. From that evening forward every experience we've had with Nikki, Krina, Marco and the service department has been incredible. They have an unparalleled atmosphere for a car dealership and after 9 months with our C300, we know where we'll be going for our future cars.

Michele McGroty

This Mercedes-Benz Dealership in Burlington is far and above service and professional attitude! Thank you for your help and expertise!

Philipp Beckermann

Amazing dealership with all the amenities including a spa, cafe and golf simulator. Bought an AMG C43 here and still loving the car everyday.

Cam Boyd

This is a beautiful, modern and well maintained dealership. Their fleet on hand is diverse and the basement of AMGs is drool worthy. All of the staff and sales team I've dealt with were incredible. Of special note is Michael Vujak in Sales. He could have not been more relatable, helpful and understanding of myself and my family situation. I wouldn't hesitate to tell people to ask for him directly as I really felt like he had my best interests at heart. Highly recommended

Bobby Husinman

Very nice dealership. They have a full array of services. Coffee shop, and other amenities.

zubair khan

Terrific experience with staff at this dealership. I had scheduled a visit in advance with a salesperson named Trevor to see a demo vehicle and the treatment was perfect by front staff and the sales team.

Benny Migliaccio

Amazing facilities including spa, electronic driving range, restaurant and theater. Top of the line vehicle line up. Incomparable experience

Tous Tieu

I recently purchased a vehicle for my mother from this location and the overall experience was very good. We had the pleasure of dealing with Gary for sales, he was an absolute pleasure to deal with, informative and responsive. Majority of our communication was through emails which was perfect for me since I work in the online business and it’s our method of communication. The process was very quick. I would definitely purchase from him again! We also dealt with Stephen on delivery date, he was amazing, funny, efficient. I was in a bit of a hurry during pick up day and he made sure the process was quick. There was a minor issue with the car but Gary made sure to take care of it immediately for us. We were looped in with Jeremy whose manager of services, he was very Polite and made sure the issue was resolved. I typically deal with Range Rover, if only their service manager was like Jeremy ???? it would make the overall experience that much better. I will definitely be purchasing more cars from this dealership!

James Johnson

I took my GLK in yesterday for a service checkup. Things did not go as planned. I spoke to the service manager who was excellent and went above the call of duty. They need more people who care like he does.

John Kelly

Great community ambassadors!

Steven Ng

I could not have been happier to lease a 2020 CLA-Class from Mercedes-Benz Burlington. From start to finish, the customer service was world-class and befitting of the Mercedes brand. Gary Kirby was my sales rep, and he did an excellent job with helping me make a decision, guiding me through the months-long process, and keeping me posted on when my order would arrive. Krina did a fantastic job with explaining the financials and helping me decide which protection plans to get. She was very patient with all my questions! Lastly, the day I picked up the vehicle, Lucas quickly got me set up and made the event feel very special. I enjoyed dealing with this dealership, and highly recommend them for their world-class customer service. I cannot wait to purchase another vehicle from them in the near future.

Kevin Mars

service is very expensive here if you have a cheap budget go somewhere else...

Thomas Lang

I dealt with Jay and Michal. They were both amazing. I spoke with 5 other Mercedes dealerships around the GTA and the Halton region and I found Jay was by far the most professional, consistent and honest person. He gave me the best price the car I was selling and the lowest price for a new car. Instead of coming at me with prices that I would have to haggle over like every single other Mercedes dealership in Ontario, he gave me the best price upfront. In fact, he was the only Mercedes rep who offered to buy my car and gave me a great price. Other dealerships just referred me to wholesalers and didn't show 1/10th of Jay's initiative. Wish all my purchasing experiences were like this....

Asad Ali

Fabulous place to buy the car of your dreams. Highly recommended.

Harry Mand

Been in the market for a while looking for a GLC300. Found one in the Burlington Dealership and Jack Doan arranged the Test Drive for us. We liked the car but didn't like the beige interior and informed Jack about our preferences. He was quick and found another one which we liked a lot and eventually bought it. Jack Doan was very professional and looked after us at every step. 5 stars to Jack and the Burlington Dealership. Everyone was very helpful and kept us informed at every stage right through till the Delivery.

Theo Man

Michael Vujok from sales, is a great sales person ready to do anything for the customer and to create an superlative experience. Never pushy and always willing to go the extra mile great experience!

Noor Hassan

I had a great experience with Mercedes-Benz Burlington recently! Special thanks to Jack Doan who's very knowledgeable, attentive, responsive, and just awesome to work with!

SS

Highly professional and honest. Recommended!

Kelly Woods

Best experience I have ever had! From sales to delivery exceptional. My salesperson Chase Davis was attentive, detail oriented and went beyond my expectations to ensure satisfaction. I would highly recommend Chase and Mercedes Burlington without question.

JMac -

Called into the parts desk, the person who answered the phone sounded uninterested and dismissive. Wasn’t long before I said thank you and called another dealership. Customer service goes along way.

Chris “Sirhc” Perry

Good experience purchasing the car and getting service as well. I like the fact I can go get my car washed and enjoy a coffee and snack. I've now moved into my second vehicle and continue to be impressed by the sales and service care I receive! Come in and check them out!

Rick McGregor

Amazing facility and service. Supports young people from Waterdown Cooperative education. Big thank you from Waterdown High!

Matt Silvestri

I’ve been dealing with mb Burlington for a while now. Just recently I came in with my mom shopping for a new glc43 amg. Chris in sales was amazing. Super patient and knowledgeable. We pulled the trigger and couldn’t be happier. The car is absolutely amazing and so was our buying experience. Every time I come in to buy parts for my c63 the guys behind the counter are extremely helpful. Not only selling me parts but also answering all my questions. Being a young guy dressed in work clothes it’s rare when dealers treat you with respect and take you seriously. Mb Burlington is really refreshing. I’ll be back to buy my next one. Cheers! Thank you Chris!!

Alan Griffin

Thanks to everyone at Mercedes Burlington for making my new purchase to go so smoothly, especially Jack in sales who went above and beyond to have the car ready for my requested pickup day

Ahmed AbdelWahab

Great brand, excellent dealership and top notch team. While everyone is there to assist you when you need it, no one is pushing you which Is great. Have to acknowledge Jack Doan for his skills, knowledge and honesty. He was very pleasant from start to sealing the deal. Lucas also is very friendly and knowledgeable. He made my car delivery experience very smooth. Thanks to all the Team at MB-Burlington.

D Gee

My husband and I have been part of Mercedes-Benz Burlington for over a year now. Every time we have had service done, we are always left feeling sad and extremely disappointed. If it wasn't experiencing blatant homophobia from a group of office staff several months back, and recently as of this afternoon with our attendant abruptly cutting us off and interrupting our concerns; full out not listening to what we had to say. The attendant even told us that we could do this ourselves and save a bit of money after giving us the cost. It's not about the cost.. We would have paid this as we did not feel like doing it ourselves. We were in for our B service, and we were both shocked that the attendant actually turned away more money that would have been in their bank. We both decided this will be the very last time we take our vehicle to Mercedes-Benz, and will gladly use a shop close by who only specializes in German imports and is certified to work with our Benz. It was never about the money, it was hoping that we would be part of a community that would look after our car. A car that we are proud of, even though this location does not want to live up to the Benz name. We were still willing to come here even after the full out snickers and laughter from that group of staff that seem to have more time to laugh at our orientation then do any actual work. They know who they are, as they looked really ashamed that they had been caught by us, and scurried on their merry way, again to do nothing but stare. If you keep your security video up to a year I'm sure you would see this playing out as my husband and I were looking at cars 20 feet away from the desk in the indoor showroom waiting for the A service to be complete. One of them even distanced herself and offered us a magazine when we sat closer. Frankly, this is something that we tend to shrug off as over a lifetime you develop a thick skin to this sort of thing. When the B service notice came up, we were still willing to bring our car in for the service, but making a deal never to hang around and wait just to avoid this happening again. Thankfully with the B service they have your car for a much longer period. So there was no way you would be stuck there. With a series of multiple let-downs over the past year, it really did make it easy today to make a decision of never to return to Mercedes-Benz Burlington. Full out respect to the service crew who work on the vehicles, as you always do a wonderful job with our car. I can only imagine how you guys are feeling as there is a class system that heavily shows throughout this building. You service workers are the backbone to Benz, and it's a real shame to see the way that this place is run. We are two paying customers, and we are being treated without satisfaction. A guarantee that says we will receive on our service papers. We have yet to experience that sort of deal to be honest. We were disappointed that a request of ours had gone on deaf ears for over a year now, a request that is so extremely easy to fix. As we paid our bill of close to a thousand dollars, we had asked the woman at the desk very politely if we could speak to a manager. Any manager would have helped. We got the run around, and at first it was said that they are busy, then she says: "in fact they are probably not even here". No worries there. We understand the business ethic of this place now. As we looked at our receipt of about $900, we both came to the conclusion that Mercedes-Benz Burlington is only about the buck, and our satisfaction does not really count at all.. Our money does. That's fine Mercedes-Benz Burlington!! You will not get any more of ours. I will not be waiting for your survey either. I will be contacting in writing head office as well as your head department as well. To be even more honest here, my husband and I receive better customer service from our local No Frills then we do with your service desk workers.

Wasim Akram

I was helped by Patrick while looking to buy a car. Although i didn't end up buying from this location, i was thoroughly impressed by the service and helpfulness. Maybe my next car.

Ash

Busy place. Some staff are awesome and some are irrogent. Too bad u only remember the later ones after you leave. A message to irrogent ones , you are in service sector keep a smile on your face and stay home if u feel crappy. We as Mercedes owners first and customers second need not to deal with your stress, our lives is busy enough!!! Management needs to improve on that matter.

Laura Ortega

My initial experience with this dealership was terrible. The following depicts the incidents I had at this dealership: - Came in Feb 2017 knowing I wanted the C300 and was assigned to sales man Paul Petit. I asked to test drive the C300 2017 and he took me to test drive his own vehicle - same model but a year older because according to him not a lot had changed on the vehicle between those two years. Was provided with a quote and told him I would come back the following day in the afternoon at 2. Showed up the following day and was told Paul had gone home. Was then assigned to Graham Buchan. He was very helpful and helped me get all documents signed for my lease. - Arrived at dealership a few days later to pick up vehicle but noted it didn't have the specifications of the vehicle I had signed lease documents for ie. Keyless entry etc. Turns out Mr.Petit had changed specifications of the existing vehicle the dealership had at their location in order to provide me an accurate quote but didn't communicate this to Mr.Buchan. Essentially vehicle I signed lease documents for didn't actually exist at the location. Was told I could drive this vehicle until dealership was able to find me the vehicle with the add ons I had signed documents for. - Arrived again at dealership to pick up vehicle ordered and noted that window tints I had paid extra for were not in line with what I had ordered. Had to make appointment to bring car back to dealership to correct window tints - A year later changed banking info and sent email to Susanna Niceforo (no longer at dealership) to notify of change along with void cheque. A month later I noted no payment had been withdrawn from account and got a letter from Mercedes Benz financing notifying me that monthly payment didn't go through. Had to once again follow up with Susanna. - Had service appointment at 10:45am April 2019 which was estimated to take 3 hours. I had a tire leaking air so I asked them to take a look at this and figured this may take an extra hour at most. Car was not ready to be picked up until 5pm. Despite my terrible initial experience with this dealership it did end up fairly pleasant with Krina from the finance department which assisted me in transferring over my lease in a week's time. Graham was also very helpful throughout the term of my lease answering any questions that came about. Was glad my relationship with this dealership ended smoothly upon my lease transfer. Overall review - wouldn't return to this dealership.

Georgia Roberts

I have to say I was impressed by the genuine nature and comfortable environment of this place. Buying a car at Mercedes was a great experience, thanks to Jack and Marco for making this experience the best! I can't wait to book my service and book my mani pedi at the same time! Thank you Mercedes!

Jamie Grant

Exceptional service and professionalism.

Olga Kowalewski

I cannot speak highly enough about Nikki, who looked after us when we came in to get a car on lease. She was very friendly! Took her time with us! And she did her absolute best to make sure our experience there was amazing!

Farkhat K

Brought in my 2015 E250 in for a transmission issue. I was experiencing very hard shifts, and kicks when coming to a stop. I’ve owned a G63, two S63’s in the past. A little kick after coming to a stop is nothing unusual for a Mercedes. However the way my vehicle was driving was abnormal, before bringing the vehicle I even drove two other 2015 E250’s that my friends had sitting on their lots to make sure it’s nothing unusual. After the vehicle was these the service desk calls me to tell me that my vehicle is fine and nothing unusual is happening. Ok no problem, I come pick up my vehicle and the service desk shows me a conversation on an online forum telling me this is normal.... are you serious? Mercedes dealership uses google to fix cars... Anyways took matters into my own hands, went to MB Maple, bought transmission fluid and filter. When I drained my transmission, my fluid was pitch black. For those that don’t know, MB transmission fluid is suppose to be blue. Spoke to multiple Mercedes techs that work at Corporate stores and they agree that something is wrong with my vehicle. In addition they damaged my driver seat and were of no help. Wouldn’t recommend dealing with this dealership. Kind of sad how qualified MB techs were not capable of resolving an issue as simple as this.

Robert Adly

Professional, hardworking , friendly and very knowledgeable Sales Rep. at this Burlington location . Was very pleased with the services provided today .

Layne Richardson

UPDATE. Well after giving MB Burlington a great review when buying my 2017 C63S AMG i'm sadly having to change to a one star review after my first services. Starting with the first lie, When buying my car i was advised i would be provided a loner car equal in value (C or E class) after dropping my car off i was provide a base B class. This was the start of the issues but a minor gripe compared to what happened next. Now for the big issue, I advised my service rep that no one was to drive my car out of the dealership for multiple reasons- one being that the weather was extremely bad and raining and the C63 is RWD on performance tires, my service rep advised that it wasn't an issue and I walked way happy (until getting that B class). Keep in mind the car was only in for it's first oil change and had just hit 11k kms with zero issues, after picking up my car i noticed someone had driven my car just over 30kms. This is extremely unacceptable. When i advised my service rep (Nevash) he shrugged it off as if it was nothing. The only shinning light here was my conversation with the Operation manager that was understanding with my situation. 100% will never buy from this dealership again. First Review. After my first visit to this dealership i didn't think i would be leaving a 5 star review. Lets start with that- On my first visit i was treat like a teenager that was window shopping for a car he couldn't afford, I'm happy this didn't sway my decision to buy from Mercedes Burlington. After some emails, i returned to the dealer and everything changed, the true nature on the friendly staff came though and they were able to find me a 2017 C63s Coupe (no easy task) to drive home last week May 5, 2017. Friendly service (first visit excluded ) Amazing showroom and facilities. Comprehensive delivery service . I'm still yet to experience the service department but i'm sure they will be at the same high standards. Currently looking to purchase a GLA and will be buying from Mercedes Burlington. Sales person was Trevor Galeckas.

TW F

Fantastic experience here, David Richter (sales rep) thank you for all your help. UPDATE after having my 2018 SL63 for about 2 months now, I am very happy. Great car, but driving a car of this caliber can be somewhat un nerving, I am constantly nervous about stone chips, and other drivers carelessness, but this has nothing to do with the dealership ! I had my differential service at 3000 km and was pleased to see how they took care of my car. I think this is a great dealership, and comparing to Victoria star in Waterloo (where I live) the way you can just drive your car in and sit in the lounge is great, Victoria star seems so out of date by comparison... I like the atmosphere, and customer service so far has been spot on.. They even spent about 40 minutes with me to try and find the best AMG cap for me to wear with the top down. I was watching them and seeing if I was getting any eyes rolling at me and I am happy to say service and parts department are TOP NOTCH... And I ended up with a great cap !! Thanks guys !

Diana R Ahmed

Fantastic experience from beginning to end! I recently bought an A-250 hatchback and I could not be more please with the staff and this dealership. I had previously hesitated to buy a MB due to what I assumed would be a snobby attitude associated with the brand but I could not be more wrong! There is a huge difference between luxury and elitism and this MB was all about the luxury without any of the snobby attitude that I wanted to avoid. Every staff I interacted with here was extremely professional, friendly, knowledgeable, helpful, polite and enthusiastic. They all seemed to really enjoy working at this dealership and I can see why. The atmosphere was fun and the cars are beautiful! They answered all my questions and were not pushy at all. I felt very comfortable throughout the process and would highly recommend my car (A-250 hatchback!) and this particular dealership. Keep up the great work: Chris, Krina, Steve and the rest of your team are awesome. Cheers:)

Aj bhinder

Excellent service. When you book an appointment to see a car, first thing you do is test drive it before you even sit down to talk. That really sells the car. Recently picked up my second car from them. Jack Doan(sales person) was excellent

Bucko Flooring Hamilton

Chase at Mercedes Benz Burlington is an excellent sales rep. Professional and responsive. Always went above and beyond to assist us in any way possible!

Noel McCabe

Just got a new 2017 GLA and was a great experience. Service is great - they did our B200 services for 5 years and still runs like new. No surprises or bad service ever. Just had it detailed their and looks and runs like we just got it. They seem to care like I came in with a G wagon

Unni James

Class service ???? first time at a Mercedes dealer for service, very professional and friendly service. Complimentary car wash, shuttle service all adds to a great service and customer satisfaction. Love taking a look at those new cars while you wait.

Vagrant Prospects

Everyone was incredibly professional and a pleasure to deal with. They kept me informed through the entire process and all did an excellent job. I will be returning in the future.

Michael Zavarella

Without a doubt the best Mercedes dealer in Canada. The service is bar non. They handle your car with care, get things done fast and efficiently. It’s a beautiful place and always ahead of schedule. It’s to the point I’m hugging staff when I arrive. I wouldn't trust anyone else but Mercedes Burlington. -Michael Zavarella Toronto, On

Mike Molossi

Decent experience until i got to the financial services office. Julie McCrodan does NOT have customer best interest.

Stephanie Gingras

From the moment I began communication with Rosalea, to the moment we drove out with our new car, the service was impeccable. All the staff was very welcoming, Rosalea & Julie made us feel like family. The staff was also very kind and patient with our kids when we picked up our car. I thought buying a car during a pandemic would be complicated however, the very professional team in Burlington made our experience seamless and memorable. Thanks again to everyone involved in the purchase and delivery of our 2020 GLC 300.

Cynthia B

My parents recently bought a GLC300 from this dealership. Everyone here are very friendly and helpful. Our sales representative - Ryan Coleman is a very polite and knowledgeable gentleman. With his help, we found the exact SUV we need. When the day came to delivery, there is some issue happened to the vehicle's appearance, but the managers rescheduled the delivery and fixed the issue quickly. There is also a Mandarin speaking delivery expert who helped my parents with the delivery. My parents are satisfied with their experience in this dealership. Thank you Ryan, you deserve a five star review. And an other five star to the Mandrain speaking delivery expert (sorry we forgot to ask your name). Thank you and I recommend everyone to this dealership.

Dan Cizmarov

Picked up parts for my van ... quick response .

Jason McMaster

Charged me almost $1000.00 (without calling me first) to change two rubber hoses and an air filter, was recommended to replace the battery for an additional $600.00, and got an estimate to repair a fairly minor scrub on the front bumper for $1600.00 lol...I won't be back

T-Jay Shwetz

Typically not a fan of walking into a car dealership. However, this dealership experience was different. I was assisted by Chase Davis from the commercial vehicle department and it was a great experience from beginning to end. No pressure, just genuinely wanted to help us find the right van for our needs. Chase assisted us even after the purchase with contacts to outfit the inside and outside of the van, very professional, I highly recommend speaking with him if your in the market for a new vehicle.

Scott MacLellan

Dropped of our ML500 last Tuesday, break light was on and the car would not stop beeping, break pedal was too the floor (sounds like the break cable?), barely made it safely. I had called every day to see how it is, every day got the same message, we are busy and will try and get it in later today. After almost 7 days, we finally had to go and pick up the car today and take it to another garage. Very disappointing.

Florin

I bought in July 2018 new Sprinter. After a month I went back and told service that there is a problem with my van. They check it out and said that is the computer from transmission. They put a used computer and here you go. After I took my van, on the way home I noticed the van is still with the same problems. I called back,....... appointments to bring it back. After I spoke with a customer service rep, he tried to convince me that is my fault and I have to buy a different one with double wheels on the back. I have to make the long story shorter because is too much details. Anyhow, they put used transmission, used converter, drive shafts, etc. Is still not fixed. Finally in December 2018 they mentioned that they ordered brand new transmission from Germany. In January 23 a phone call from customer service that the transmission arrived. I booked an appointment to bring it in. So from August 2018 to end of January I still paid for my van every months. For many months they give me a loner which I couldn’t do my job, lost customers and so on. I am still worrying if they will fix it because other problems beside the transmission exists. I am really very disappointed and I wondering if they will give any incentives or anything for so many months, besides that the vehicle was unsafe to drive.

Gage Cuncic

My wife and I are beyond thrilled with the service that we received from Mercedes-Benz Burlington while purchasing our new car. Alex was amazing in going above and beyond with providing every single detail I asked for on multiple cars and booking multiple appointments to test drive. Jack was amazing at providing us with pros and cons to the cars we looked at and encouraged us to take multiple for test drives to see and feel differences. Jason did an outstanding job detailing our car, making it feel more than brand new, and Steve was incredibly helpful in showing us all the new gadgets in our car and helping us be able to use all the features our car has. I love that everyone allowed us to take time to make decisions, answered every single one of our questions and provided us with the most outstanding service. Every single little detail was thought out and executed incredibly. I cannot say enough about how great our experience was with Mercedes-Benz Burlington. We will definitely be back to purchase another vehicle!

Sal Iannello

Havent had any service there but the place looks great and the staff friendly.

Natalie Thompson

We went to Car Nation today to buy a car. The sales person didn’t tell us anything about the car we were looking at. The Manager was very pushy and kept telling us that the car had been called up. When we asked for a copy of the sales info we waited 10 mins and still didn’t get the copy, all they cared about was selling the car that day. The seats needed to be repaired, they were worn, the brakes needed replacing, the rims were scratched and very dirty. The had 21, 000 km on it. So, we left and came to Merecedes Burlington. What a difference. We walked in and they were so nice and friendly. John our Sales Rep was very informative, helpful, calm, and not pushy at all. He took us for a test drive and understood exactly what we needed and wanted. Danielle was wonderful when helping me with the financing. She was as excited as I was when she told me the car was mine. And I got a 2017 with only 1000 Kim’s for only 6000.00 more than Car Nation was asking. I would recommend Mercedes any time. Would buy there again 100%.

fayçal Jaali

My wife and I are thrilled with the service that we received from Mercedes-Benz Burlington. Really amazing experience. Chris was very helpful and amazing to deal with! I highly recommend dealing with him.

Ure Nice

Just an absolute pleasure . Piece of mind . Polite ,even though I've heard stories my experience has been ????

Ryan Pettinelli

Mo was friendly and helpful in helping me decide on the best maintenance plan moving forward. I was completely ignorant as to what needed to be done and Mo showed me the way. Thanks for everything, much appreciated. I will be returning and asking for Mo again.

Kelly

I cannot say enough about the exceptional service I received from Mercedes Benz Burlington. I had an issue with my car that had been in repeatedly to another location without resolution and feared I would have the same outcome in Burlington. The team in Burlington would not give up until they found the solution and I couldn’t be more pleased. I won’t go anywhere else from this point forward! Thanks Burlington team!!!

Cameron Hay

Great to deal with right from the start to the end. Very Very Professional! John, Julie, & Lucas made the entire buying & pick up process seamless. Would not hesitate to recommend.

J Clarke

I'm very disappointed to provide a poor rating. I've been going to this dealership for many years now. Paid for a major service which included brakes but the brakes squeal (and although this has been previously pointed out, it's never been addressed). The dealership followed up with me twice by text after the service asking that I complete the survey and give them a perfect 10. When I responded back that I couldn't do that because the brakes were still squealing, they went completely silent and never even contacted me about the problem. The perfect 10 was clearly more important than the actual customer satisfaction or quality of the work performed.

Mark K

Took our C350 here for some warranty work last week, and this was by far the best experience we’ve ever had at a Mercedes store. We had been to other dealers previously (closer to home), but the experience there wasn’t the greatest. The advisors at the Oakville store were more concerned with repeating their diagnostic door rate over and over, rather than listening to our concerns, and understanding that the vehicle was under warranty still. Decided to drive out a little further to the Burlington location and it was the best decision we could have made. The service manager, Jason Genier, actually took time out of his busy schedule to verify our concerns with the car, and thoroughly explain how the repair was going to be completed and how long the process would take. The car was picked up a day later, and everything was better than perfect. They even cleaned the car and made it look showroom quality. Definitely recommend Mercedes Benz Burlington if you’re in the area...and a special thanks to Jason for being all kinds of awesome!

Dinesh Aggarwal

Very helpful dealership especially our sales person Chris. Please visit them.

Partha Sarathy

Wonderful Dealership, wider choice, very friendly sales people, they drive in cars inside the show room, amazing experience!

Mohammad Yaseen

Car was dropped off at 10 am for a 10:20 appointment. It was received by a greeter who acknowledged the driver, who was my wife. She was dropped off by their shuttle to the mall. At 2pm she called to inquire about the car. Their answer was "we are too busy today, but some one from service centre will contact you soon". ( never got a call back) At 4pm I called to find out about the car, and there answer was "the service centre customer care person is with another client, he will call you soon to update".(never got a call back) At 5:50 pm, I called them to pick up my wife from the mall as her phone is dead now. Their answer, "oh! Is she still at the mall. Our shuttle closes at 6 pm". Guess what they didn't tell my wife about this. It was just luck that I asked them to pick her up. So they sent some one. The best part! She gets to the showroom and the car hasn't been dealt with at all. Their answer "we couldn't locate the owner". A car bought from them and registered with their showroom, has been received by their employee, has been there 3 times because of engine light every year over the years on a 3 year lease on a brand new car and they couldn't find me! They didn't even call once. When ever they have no answer in their defense, their best answer is "unfortunately" and with a delightful condescending way "Is this your first time with mercedes?" No one communicated to any one about the owner, their car parked in the service bay, including the operators taking the call. A complete system failure. My wife spent the gas, lost 8 hours of time, traveled 1 hour to get to the showroom and is on her way back in the rush hour at 10km an hour. Way to go, Mercedes Burlington. Thank God, my lease ends in October 2018. Feedback. The service manager Ryan was exceptional and took care of us to mitigate our bad experience. They took our car from our house to fix its problems. They expressed there apologies and out did our experience, changing it from bad to good. Thanks Ryan!

Mohammed Sarangiv

I had a great experience purchasing my brand new Sprinter van through Chase Davis. He took his time to get to know my needs for the company and helped me pick a van that suited my needs.

Dianne Tavares

Just left Mercedes today and honestly I’m soo happy with the service I received in regards to repairs on my car. Jeremy and Jason the Service Managers are absolutely amazing; Thank you both for going out of your way to help. I bought my c300 3 years ago and the service has been the best since day 1. Thank you again ????

Rose Rinaldi

My experience with Rosalea was truly one of a kind from our first phone conversation I could detect a true professional. Rosalea had all the bases covered, she is meticulous, efficient and willing to work for her clients. She had vehicles cleaned and waiting for me to test drive. Rosie thank you for understanding our needs and for your boundless energy and patience . I can't wait to see you and your kind colleagues again soon. ????

SG Medical

I have been coming to this dealership for quite a few years now and if you are looking for a service adviser to make your experience completely seamless I would highly recommend Mo. He is so attentive and will ALWAYS go the distance for you. In addition, Marilyn made the service booking process even easier for me. Thanks again for all your hard work and always catering to my vehicle needs!!!!!!

Brandon Santos

Hands down the best Mercedes dealership around! What a difference between being privately owned versus corporate. From customer care and satisfaction down to quality of service. Mo our service advisor was awesome and so was the helpful ladies at the reception desk.

Shareen C

Came in today inquiring about getting a Mercedes SUV. Instantly, one of the managers (Mark) there told us that none of the SUV they have were for sale. And that he was only doing leases. They should call themselves Mercedes Rental ONLY. Never have I heard a sales location decline a cash purchase. Got my friend(old customer) to call in the day after to inquire about their SUVs. They then procedded to talk about the options of purchasing the car including CASH. He then asked why they wouldn't sell the car to me. They said they were afraid I would export the car like other Chinese visa students and he was just protecting the car. First time I would say that I was profiled.

vivi Ro

Marco , Jack , Steven Roman and Alex are extremely helpful ! !!Their service is excellent and the atmosphere is good too. The overall experience is excellent, I would recommend my friends to come here.

Anjali

Bought a Benz from this Dealership, it was my first car, the rep - Nikki Plant was extremely helpful, provided information at every step and gave a fantastic deal. I am totally satisfied, though its a bit far from my place but worth the distance

Usama Chaudhry

I will recommend Graham and Marco to anyone looking to purchase a car from Mercedes, they gave us the utmost service to make our experience memorable. The dealership itself is very clean and beautiful and the staff is very friendly. Definitely be coming back.

rachel dixon

Bought a car from here as soon as we left the breaks were squeeking so we called was told thats what high end breaks do that the breaks were checked and were perfect so we continued to drive and the squeeking continued to get worse we brought it in and they said it was fine . again we drove it not even a month later the service breaks light comes on so we called and were told its just a programed light to remind u to get your breaks looked at but since they looked at them not to worry . Finally we decided to take it somewhere today because something didn't sit right not only do we need all new breaks we need new tires and the mechanic said judging by the looks of the tires and breaks we have needed them for a while . Its very frustrating that we have been getting ignored about this issue and now have to pay out of our own pocket and possibly putting our kids lives in danger. If I could give zero stars I would have ,unbelievable

Stephen

After extensive research I decided that my next car was going to be a Mercedes. After that the next step was to decide from which dealership I would buy. That choice was made very easily after visiting Mercedes Benz Burlington and speaking to Mike. It was a 5 star experience from start to finish; the building is beautiful, the inventory is extensive, the greeting when entering was VIP and, most importantly, the service, information and dedication I got from Mike throughout the entire process was top notch. I love the car and look forward to working with Mike and the team for the next one. Highly recommend.

Matthew Paterson

I've bought my fair share of cars and I have to say that MB Burlington was the best buying experience I have received. Right from when I only had one hour to come out from Toronto to test drive a car. Jack made sure I was in and out and they appraised my vehicle. We agreed on a price and there was no pressure on the sale. Picking up my car...brought my two kids and there was a huge bow on the car in the showroom. I bought an A Class and they treated me like I bought a G-Wagon. Lucas took me through the whole car and made sure all of my questions were answered. The manager came out and meet me and congratulated me on the purchase. It could not have been better. Living in Toronto I'll probably make the trek out to Burlington once a year for service. I wish all car buying experiences were this good.

Michael Tjandrawidjaja

Shady shady shady. They wouldn't sell me a car for cash unless I agreed to lease it from them at ridiculous lease rates. Wow. Poor customer service. Arrogant management. You are better off taking your business elsewhere. If you are a busy person and just wants bottom line honest deal, take your business elsewhere. I eventually got the car at Mercedes Mississauga with zero complications and excellent service.

Mena Sedrak

Amazing dealership. Staff very honest and not pushy. Jack Doan assisted me through the process was not only kind, respectful and professional he was also very informative about the vehicle. Krina also made the transaction very simple and effortless! Best mercedes dealership I visited so far.

Mr. Buffett

After years of considering getting a Mercedes, my family and I decided to stop by the dealership (Saturday, October 17) to check out two models I am interested in. The concierge (the two ladies) were very nice, I was asked to wait a few minutes to speak to a sales person but after waiting for a while there was no one to help. It was disappointing because I saw to two sales people who were free and did not acknowledge our presence - a simple hello would have gone a long way. I am taking my business elsewhere. Disappointed Burlington Dad!

crawford melvin

Very good service. Sent in a sprinter on an emergency fix and it was done in good time.

deep patel

Very Good experience over there.Staff is very Friendly & always ready to help.

R Nelson

Brought my car in for service and as always the staff there was accommodating and professional.

Peter Nenkov

As I live in downtown Toronto and for more than fifteen years I used M-B on Dundas street to purchase vehicles and go for service there. Few months ago I went there again to trade my vehicle for new one, unfortunately I was very unhappy with the way I was treated and I left quite upset. Close friend of mine who purchased car from MB Burlington told me that she was very much satisfied with this branch, that MB Burlington got recommended to her by someone else. And that she can recommend them very highly. So, despite the fact that there are few other M-B branches closer to me in downtown Toronto I decided to take the chance and purchase my SUV from Mercedes Burlington, now I can honestly tell everyone that this was the right choice. I would like to thank Tudor, Jack and Marco for everything they have done at the time of purchase and every time I go for service. Big thanks also to the mechanics of the service department,

Anonymous User

A quick look at their Staff section on their website will demonstrate how little they value their service employees. All of the managers get their fair share of praise and public recognition, however, unlike most other dealerships (not even just Mercedes) they don't have any representation for the mechanics who actually work on your cars, or the kids who get down on their hands and knees to keep them clean. We get it, the Cafe and Spa bring a homey feeling to the dealership, but why are they worth more than the others? I know of employees that worked there for several years and never had the simple satisfaction of having their picture online. But the new beautiful receptionists all get on there within a week of their hire... They don't make any mention of the guys who do a stellar job of tint and stone guarding vehicles, the same people who bend over backwards getting vehicles ready for sales deliveries, test drives and events at the last minute. Sure, the sales people do their due diligence in selling the vehicle, reception helps get the customer sorted out in the massive building, the service and parts advisors help make sure the cars can actually be fixed, and so on and so forth. I know everyone there does their job, but the people who make sure the vehicles are road ready and safe to drive barely get any recognition; let alone the apprentice technicians. It's a business, and profit is the goal, I understand that, but here profit is at the expense of genuinely good, motivated, hard-working individuals. Many have left this dealership as they were offered more money for similar positions. Mercedes is about the best or nothing, so why do they let the people who know what they're doing walk out for a dollar or two more? Why waste time training new people over and over again? It seems to me that it would be more beneficial to reward someone who already knows what they're doing, especially if they do it well and keep your customers happy and coming back. But no, they don't reward anyone, unless you're a favourite of the GM or HR manager; which again, I understand if you impress management, that's one thing, but if they just pick favourites, that's plain wrong. To work here is to be made empty promises. Their community involvement is nice, but that's the only time I've seen upper management out shaking hands and thanking anyone. They're busy, I get it, but don't act like you appreciate every single individual when you can barely remember their name, or that they left your company when you see them out in public. I guess what I'm getting at is that this company is... okay. But it can be hell to work for them. Years of experience within the company is worth less than a new hire who is new to the role here. If you're an employee here (not in a management or supervisor position) the best thing to do to further your career is quit and get a job somewhere else. I left this company with a bitter taste in my mouth, seeing multiple colleagues leave for the same reasons, as well as managements inability to actually see what areas need improvement. If there's someone running a department for the sake of keeping everything on time and organized and it ISN'T the manager, maybe you have an issue. Maybe you should look into the complaints numerous employees have made. Maybe you thank that employee for keeping that department afloat, especially when it's common knowledge the "manager" is just simply lost in his position. But hey, that's none of my business. One final disclaimer, there are a lot of great individuals that work here, and as a customer I'm sure you can be treated just fine. But as an employee, I would stay away from this dealership. Just ask any of the ~200 employees who have come and gone within the last 4 years; yes, some of it is growth, and some are students coming and leaving for school, but that is a small percentage in a large sum of people who have quit or been fired for varying reasons.

Julia Elner

I would highly recommend Mercedes Burlington -- I had a great experience start to finish! I leased a 2018 CLA 250 3 months ago from Sales Associate, Nikki Plant. This was my final stop after going to several other dealerships (BMW, Audi and two other Mercedes). This was by far the nicest dealership of any of the others I had been in but more importantly the customer service was of the highest caliber. Nikki was the first Sales person to take the time to walk me through all the features of the car and make sure I clearly new all options available to me. Nikki's tremendous product knowledge, honest consultative sales approach and friendly demeanour made leasing from Burlington Mercedes a "no brainer". We were easily able to work out a fair price that was inline with my expectations. Leasing paperwork was done by Danielle...it was a fast and seamless process. They were able to turn the car around to me quickly and when I went to pick it up they walked me through all the features again and made sure I was happy before I left the lot. Since then, follow up and been great and three months later I am still very happy with my decision.

Derek Pimentel

I own an HVAC business and we were lucky enough to get busy really quickly. Well, we needed a new van asap. We went to all the other dealerships....every single one of them was a 90 day wait. So I went online to "build & price" a Sprinter. That night, about 2 hours after I submitted it, I got a call from Chase. He told me they had what I was looking for and we went over my options. Didn't try to upsell me on anything. We did the deal over the phone. When it came time to pickup the van, our expectation were met, and then some. The van was exactly what we needed. Chase gave me contacts on where to install shelving in the back, and a great company to wrap it for us. I HIGHLY recommend Mercedes Burlington and especially Chase. Not your "typical" car salesman. He's very honest, always answers calls, texts and emails and delivers what he promises.

Andrew Karpavicius

Friendly, efficient service... and delicious lunches/snacks at the Cafe (thanks Bo!).

Sue Anderson

Dealership and Mercedes vehicles are a nightmare of problems. Not to mention a cash drain money pit.

Steve Lovric

I drive cars for almost 50 years and Mercedes-Benz Burlington is the best place to buy them and to service them.I never had any problems with the car or with service department!!!

Debbie Wulffhart

Just leased my fourth MB through this dealership. Truthfully, it’s all about Jay Chamberlain. I’ve been to the dealership once! Jay assists me each time my lease nears the end. I indicate my needs for the next 3 years and he provides some choices and places me in the perfect vehicle. It’s been an absolute pleasure working with him. He’s knowledgeable, courteous, understands my needs. I love my GLC 43 AMG. Thank you Jay!

Mo Samra

Whole family been with Mercedes since the 1980s. I normally service my vehicle at Mercedes Oakville, how ever this time I decided to go with Mercedes Burlington. Closer to my house especially when they didn't give me a loaner vehicle due to COVID. First, I walked in with shorts and flip flops, no one ever asked me if I needed any help or even acknowledge why I'm standing there. As a business owner, I never look down upon any one and I believe you need to stop chasing after people with suits. Simply shame on you as this is Mercedes reputation even in Dubai. Took one of my vehicles for service + software update + steering wheel recall. Vehicle received with issues, first the touch pad inside the vehicle glitches a lot and doesn't respond properly. The front driver and passenger door light handle not working any more. Contacted the service advisor more than 3 times, left voice mails and never received a call back. Called the service desk receptionist and advised some one will get back to me and never received any call back. I barely drive this vehicle because my E63 is my main daily vehicle and I noticed the vehicle it's not the same as when I brought it in. Receptionist said it's possibly that the software update may have glitched or didn't install properly, which I personally don't care as long some one calls back from this dealer to tell me what to do. Any how, go to Oakville branch, so much better service or perhaps they know my history and treat me with respect there.

C. Brooke

Buying the car was a piece of cake compared to dealing with the "holier than thou" condescending attitude of the service staff. As if they are all knowing and we are just idiots whose whole purpose in life is to give them money. I will never cross their threshold again...ever. Beside, since a large percentage of the parts in these cars are now supplied by Hyundai (just read some of the labels on your car), my next car will be a Genesis. Burlington ON.

Stephen Collinson

Generally a good experience with this Dealership. My biggest gripe is that you generally have to book service appointments far in advance. I just got my third car from them. It was a fast and efficient process. A small quibble was that on this occasion I didn’t receive a gift——I did on the previous two occasions

Chris Firth-Eagland

Purchasing our new sprinter van at Mercedes-Benz Burlington has been a great experience .The team approach led by Chase Davis resolved design and specification details effectively, and made the process stress free. Thank you Chase for your personal attention and support and I highly recommend Mercedes-Benz Burlington as great place to purchase a vehicle.

MR

I recently picked up my new car wanted to share my feedback on the experience provided by both Jay and Mike. In every possible way these 2 exceeded my wife and my expectations. Their personal, human-centric approach made our journey purchasing and delivery simply wonderful. It should be mentioned that I have been a loyal client of the other dealer in the area for over 15 years and level of service I received this location was unparalleled. I was trying to get someone to call me back at the other dealer about this car and got frustrated when I didn't hear back, so I decided to send an email via their website at 9pm and was floored when I received a response from Jay. I think it was within 2 days Jay accommodated my travel schedule, and we sat down for what I considered an informal chat. I walked out with the a new car that I absolutely loved, and was confident in my decision. Although the timing of the car's availability was serendipitous, my mind changed from 'fact finding' to purchasing because the attentive advice and support Jay provided.

Siona Sullivan

Live jazz, manicures, food, beautiful cars. It was like going to a spa! Had a very restful time while my husband test drove a lovely car.

Ruqi Lee

(Service Manager) Telling your customer don't waste your time because you didn't want to check your surveillance for possible employee causing demage to a car that's in service is extremely unacceptable. Did you think because they are at such a young age you could just brush them off? When they only left their car there for 3 hours and you assumed it's over 2 days for the reason to tell them don't waste your time did you think they are just looking to take advantage of the dealership? As an employee you obviously don't care about the consequences you have caused to the dealership and not realizing how far this will reach as the customer is very young but very capable buy buying power and how this story has spread already.

Nathan Kutcher

Great Sprinter Service. I have always been able to get my van in quickly for urgent service rather than being told that the next available opening is in a week or more, like I have experienced at other dealers. If I'm not mistaken they have dedicated Sprinter technicians and service bays which means that your van will be fixed quickly by people who work on Sprinters all of the time. They also have a dedicated Sprinter Service Advisor who is very knowledgeable about Sprinters. He can give real answers rather than assuming its the same answer it is for other MB vehicles and is great with taking care of warranty issues. Its great to know that they understand that Spinter owners rely on their vans and can't just simply pick up a rental to do the job the van was purchased for. I found it disheartening that the other dealer put priority over cars who's main job is to commute to work and take kids to soccer practice. I happily drive 45 minutes to have my van serviced in Burlington rather than take it to the dealer in my city 10min from home.

Pinchas Herman Shaul

Dropped my car off, they did a great job. Then cleaned it. They waxed it brought me home and took me back. These people are amazing! Car looked so fresh!

Danielle Jones

I recently had an incredible experience booking my appointment for service. Marilyn was more than accommodating with my vehicles needs and my busy schedule. She was professional and knowledgeable in answering all my questions. The good customer service didn't stop there. Once in for my service appointment, I was greeted by my Service Professional, Mo Sakaji. Mo was very professional. Mo took the time to walk me through my service recommendations and make sure I understood all the requirements. I felt very welcome and comfortable from the moment I booked my appointment to the moment I drove off the lot. Thank you Marilyn and Mo for making this service appointment so comforting/easy. I look forward to my next visit, keep up the exceptional work!

Ankit Saxena

Great dealership and very helpful staff. I would like to mention that Chris, has been very helpful, gives a prompt response to any queries and tries to solve the problems asap. I took a new car six months back, and even though the car had some problems, Chris always managed everything perfectly......very happy with this dealership and the way they took care of their customers.

Ekaterina Lutovinova

If you want the best you need to go to Burlington Mercedes-Benz. Amazing customers service, great variety of cars. Jack our sales person was just great. We will go back 100%

RICHARD PAQUET

Great place to visit if you want to buy a Mrrcedes

anas elashi

If I could give them minus 10 I would due to the poor service they provide. I was contacted for a recall for my airbag, booked with them the appointment, they refused to give me a loaner ! I went to another location who gave me a loaner and fixed my Benz Never returning to Burlington location again.

Mark Young

MB Burlington was recommended to me by several of my friends- despite living over an hour away (and very close to another dealership) I decided to deal them - I have never been treated that way at any other business. The pricing on the sprinter was very competitive, Rob Moscardini was incredibly knowledgable and efficient. I deal with them for service and continue to brag to my friends about the second to none respect and courtesy that this dealership lives by. Thanks Guys!

Chris Toth

We just ordered 2 vans from Chase Davis and received excellent customer service. He took the time to understand our needs and ensure that we received what we were looking for. He also helped us with trading in vehicles which turned out to be a lot easier than I expected. So far, everyone at this dealership has provided a fantastic level of service.

Mark Moravek

Always a fabulous experience. No hassles and no push. Great sales staff especially Robert Moscardini.

Ken McLeod

It was a absolute joyful expierance dealing with representative Mikhal Pilarski. Knowledgeable and explained all options clearly to me. After test drive I knew it was the car I wanted. So worked out cost of car. I picked it up on June 25,2020. Michal once again went over car outside, instruments in car and driving informaton. Helped set up my phone and a few other things. I highly recommend Mercedes Benz Burlington

E A

Took our car in for servicing at this location for the first time. We're happy we did and we will continue going there from now on. Andjelo was great in handling everything from start to finish. Customer service was really good. Thank you all for the great service, keep it up.

Ana Mulawka

Amazing customer service. Their service completes the brand. Awesome cars awesome service!!!! Super friendly and professional. They go put of their way so ur not inconvenienced.

Rajveer Dhillon

Had great experience with sales and service, highly recommended

Steven Oswald

Great dealership. Very knowledgeable and professional staff. Have bought several cars here and the experience has always been excellent from start to finish on both the sales.and servicing side.

Manu O

They charge you an incredibly inflated price for the smallest jobs. On top of that they charge you for services you didn't ask for If you can find an honest shop I recommend them greatly over this company

Brian Lisson

I recently took possession of my 2020 C300 coupe. I have been dealing with Jay Chamberlain for many years now and have always been treated with respect, concern for my needs and dignity. I think I’m on my 8th Mercedes-Benz and can say I have never had a problem over a 20+ years of driving. Whenever I have service done my service representative Carlo Muraca has given me superb courteous and efficient service.....he is an asset to the organization and his years of excellent personal attention are much appreciated. I look forward to returning for regular service and will see the sales folk again in 3 years!

Breana Fox

I was looking into financing a new car and one of your representatives, Mo, was a tremendous help when it came to me figuring out what I wanted/needed. Very personable & knowledgeable. I would definitely recommend this dealership solely because of him!

Ashley Wood

Just had my vehicle serviced recently and it’s the only place I’ll bring my car and trust the work being done. The service team is always great and very helpful, highly recommend!

james Helena

Jack was our sales rep and before choosing Mercedes Burlington, we have been to many Mercedes dealerships before decision. This experience has been by far the best. Will be coming back here for my next purchase.

frank chan

Good service. The sales staff are friendly and knowledgeable.

Nayyar Razvi

Phenomenal service! I chose Burlington Mercedes despite living 5 minutes away from another dealership. They were professional, courteous and most importantly - honest! They treated my wife to a facial and manicure, paid for drinks and gave my son a toy car. They treated me like a family member. I have never had this experience from a car dealership. Jack Doan was phenomenal and would highly recommend him to anyone that asks. Marco was also phenomenal! Outstanding job MB-Burlington!!!!

L Trino

Went there to check a C class since no one ever answers the phone or return calls or emails.I got there spent about 20 minutes inside the show room but I believe i was invisible because no one approached me they just walk by me not even smiling or saying hello ended up leaving I purchased the same car with lower km from an independent dealer for much cheaper then what they had.

scott swan

Chase Davis was outstanding , in particular the small things like letting me test drive the vehicle by myself , getting floor mates, to giving updates on the delivery of the van. He did a great job!

Jassi Singh

Patrick at mercedes benz was great. I wanted to buy a gle and he made the process easy. He has great customer service and would definitely recommend him to anyone looking to shop for a mercedes. He tried to get me the best deal possible and was there to take care of any questions and concerns i had throughout the whole process. I had a concern with a little curb rash on one of the rims and it was taken care of for me by patrick effortlessly. I thought all car salesmen forget about you once your done purchasing but not patrick he stayed with us even after the purchase. Hes great Thanks again patrick Jaswinder

Patrick I

The easiest and most comfortable experience I have ever had. Salesman John Straker was great! No pressure, very patient! This is my first Mercedes and it definitely will not be my last. Marco Mandarino was amazing as well. When I picked up my car they made me feel like royalty. Patrick was great to deal with as well. Highly recommend! Burlington Mercedes gets an A+++++

wang ruizhi

My service advisor Andjelo is really impressed me, whenever I have any issues with my vehicle he is always willing to help me and explained the reason caused the issues to me into very details. I experienced a bit of rattling issues with my inside front side passenger door trim, I explained to Andjelo and Andjelo immediately brought this attention to the technician and founded the door trim has a defect. Although it tooks Benz 5 months to manufactured the parts , but Andjelo always keep me posted the process details. And got my defect door trim replaced immediately after they received the parts. I highly recommending Andjeo to your service advisor, he is professional, ethical, friendly, and good listener.

Sepehr Kk

Great dealership to buy your next Mercedes from. Jay Chamberlain was helping me out the entire time and he is great at what he does and he definitely makes the buying process so much easier. Quick at responding to your questions via email and phone. See Jay if you are getting in to you next Merc!

Cindy Perras

Outstanding customer service, beautiful showroom with a wide variety of unique amenities for customers. Excellent selection of new, demo and used vehicles. I am a repeat customer - will be back in soon for my fourth Mercedes!

AMIR RAMZY

I dealt with jack and his manager Susanna ,they are very professional and got me the best deal for my new glc. i would highly recommend Mercedes Benz Burlington.

jean nasrala

Great staff at the service department there, they give you all the time you need to explain the issue with your Benz, and it’s always resolved promptly with no delay cheers

Lucy Sheehan

Visited the dealership and worked with Jack Doan (sales rep). He was very quick to respond to our inquiry and set us up with a test drive. Great customer service from Jack and the staff at Mercedes Burlington. Absolutely recommend giving your business to Jack and the dealership if you are in the market for a Mercedes!! 5 STAR all around!!! Can't wait to pick up our new car!!

Oscar Ray

Chase was the sales representative who helped me in purchasing a sprinter. He was very professional and during the process whenever I had a question, he was always there to lend a hand. He was also very patient, polite and diligent. I highly recommend him to anyone.

Navaz Velji

Horrible saleswoman named Rosalea, I called dealership and they transferred me to her. Serious buyer for a s63 cabrio, we discussed on phone about options and everything and financing ...Finally after 30m on phone she calls me back saying another customer applied for financing for same car, then sends me a text message day after saying we still have a chance to get it....And now no answer, no response just being completely ignored for two days straight!! WAY TO GO !!

Anonymous Customer

Took my car here because there was a problem with it and they didnt fix it. Also got it cleaned here and the cleaning job was sloppy on the inside and out. They didnt do a good job. The staff was very friendly though - much friendlier than the Oakville location. I also noticed that in the waiting area the Oakville Mercedes Benz has complimentary snacks (a very wide variety and delicious selection too) and complimentary refreshments like juices and David's Tea, water bottles and coffee. Burlington you need to pay for all of this in the waiting area!!! I'll definitely be returning to the Oakville location rather than Burlington.

C B

Beautiful dealership. Blair is very helpful. I only have it 4 starts because I have to wait so long to get a GLS550

Brandon

I went to the Burlington Mercedes dealership when deciding whether to purchase a Mercedes or a comparable car of another brand - it was at that time I met Nikki. Nikki was very knowledgeable about the various Mercedes options. She was probably the most pleasant, down to earth, friendly and personable sales person I’ve ever had the pleasure of dealing with. While looking for cars I visited other dealerships and was being aggressively followed up on - to the point of asking me for a down payment when I hadn’t even seen the car! For anyone interested in buying a car in the Mercedes price range I highly encourage you to speak with Nikki at Burlington Mercedes before making your decision. I’ve never had this feeling before however there’s nothing like walking out of a car dealership feeling like you bought the vehicle based on an informed decision of the facts and no bs sales talk. I assure you that you will not regret working with Nikki in buying your vehicle - it doesn’t get better - trust me!

Dima Issa

Phenomenal dealership! This is my first Mercedes and the best experience I have ever had at a dealership. They really roll out the red carpet for you! Everyone was so friendly and welcoming. I go back often for free car washes and I'm always greeted with a friendly smile and offered a complimentary beverage. Jack Doan was my sales guy and was very knowledgeable and courteous.

Steve Berenbaum

My 2017 E400 is the 3rd car we have bought and had serviced at M-B Burlington. I always feel 100% satisfied with the service and treatment I get from MBB. Twice I have had repairs done that came in much less expensive than I had expected. This is the best car dealer I have dealt with.

Nabil Al-Nasseri

It was supposed to be a service and a safety recall. They kept the car for 8h, the actual work was 2.5h, they forgot to do the safety recall but they did not forget to change the batteries for the car keys! and double charged another item. Informed them about a bad odour from the AC (known issue with MB cars) they wouldn’t fix under warranty (the car is only 1y old). I called them, every agent send me to another. Service manager don’t reply calls. Simply they don’t care. STAY AWAY.

Ryan MacNair

The staff was very professional and respectful. Jack was a great sales man and very polite. The dealership was fair, and open to negotiation. Highly recommended.

Mafu Ojisua

My sales person was Jack Doan. This guy is truly excellent and truly showcases the great customer service of Mercedes Burlington. I went in there to test drive a car, at the time I was considering other options. However, due to the excellent service I received at this location, plus the excellent car quality. I focused solely on Mercedes and closed all other options. The entire team here is great. From the customer service ladies at the front desk who are just awesome to the service and parts manager David to the Senior Sales manager Jon, and the finance Manager Nicole. They are truly a great team here providing excellent customer service. My only recommendation and concern is that they have more loaner cars soon. I recommend this place any day of the week. Expect a 5 star quality service when you visit Mercedes Burlington. Awesome people keep it up guys and thanks for the great experience

Dana Micheli

I absolutely LOVE the spa here , they have so many amazing products and services.

Golden Horseshoe Appraisals

We have a fleet of Mercedes vehicles and always deal with Andjelo Franjic at MB Burlington for our service needs due to the fact that we consistently receive exceptional, attentive, personal service in our dealings. We have been dealing with MB Burlington since opening and could not be more pleased with the very high level of service received each and every time.

taylor moote

This was by far the worst customer service and customer experience in my life. The lack of professionalism, customer service and accuracy is unbelievable. I custom ordered a 2019 C43 coupe in May 2018 and when it did arrive in December they had ordered the car wrong... Once this was discovered they did NOTHING to fix this problem. I emailed the Sales Consultant and the President of the dealership with no reply back. I visited the MB Oakville dealership last week where I ended up purchasing a 2018 C43 and my experience was better in every aspect. They sales staff are more knowledgeable, provide better customer service and an amazing customer experience. I would avoid this dealership at all costs and take the extra 5-10 minutes to drive to MB Oakville.

Michael Schwenger

Drove the 2019 CLS53 AMG this weekend, a Spectacular drive. Greatly enjoyed the experience. Definitely a car to own!

Ronald Campbell

This is the best place to purchase that vehicle you always wanted. They make it happen. See John Mark, down to earth, no pressure. The best guy got deal with. He is 5 stars. Nice people there.

Ivan Bradaric

Got the Platinum detail package from these guys. My car looks amazing. Thanks Mercedes.

Roberto E

Visited the dealer this week and was helped by the service advisor Carlo Muraca. He helped me to get it solved quickly and was very nice (I had an issue with my car Brand on the title). I recommend. Will certainly come back for other services.

Leanne Kripp

Thank you to MB Burlington for the delivery of my new car during the COVID-19 pandemic! I cannot say enough about Mike and Krina for their exceptional care, support and service. A driveway delivery with paperwork signed and plates transferred! This is my 2nd vehicle from this dealership and I highly recommend them. Thanks for taking care of me team - greatly appreciate it!! I will book an appointment now for my full delivery!

G C

Just bought a car for my wife from this dealer ship.Great staff all around.

Rob Kutlesa

Great service! I have had nothing but great experiences at this location (unlike others) with my vehicle. A special thank you to Angelo who has consistently made me feel like a priority for any given questions that I have had and who has informatively and promptly answered them. Highly recommend!

Neil Kendrick

Great experience. Rosalea was a pleasure working with throughout. She has attention to detail and a professional who delivers excellent customer service. Steve is a patient, knowledgeable specialist who provided excellent learning at deliver. Enjoying our vehicle. Thank-you to the Mercedes- Benz Burlington team for answering or needs and wants.

Frank Hartshorne

WHAT A JOKE!!!! Worst customer experience I have ever had. I brought my sprinter work van in for exhaust repairs. They fixed the initial issue ($2500.00) upsold me on an addition preventative maintenance ($2500.00) When I came to pick up my truck they had wrecked my suspension putting the truck on the hoist. They admitted it was their fault but said it would have happened at any shop therefor they will not pay or help with the 1000.00 repair. The damage took my truck off the road for two days...not making money. 1 day to get it diagnosed at the spring shop and another day to do the repair. That cost me $7,000 in lost revenue. $7,000 plus a $1,000 repair and the initial bill of $5,000. I also drove around for 2 weeks on the bump stops and wore out my tires waiting for parts! $ 500.00 bucks more! They cost me 11,000 over and above the initial $2,500 repair. All I wanted was for them to at least split the repair cost. Their remedy was to offer my a $250.00 credit for next time. Really NEXT TIME!!!! Might have been the funniest thing I ever heard.

George Kozman

I had an amazing experience buying my first AMG SUV yesterday. Starting with the very welcoming and helpful sales staff to Lucas, the vehicle delivery specialist. Upon my arrival, everything was explained and all my questions were addressed. I left the dealership very happy. Thank-you to everyone at Mercedes Benz Burlington.

Dennis Hong

had a horrible experience. brought car in for somemild body work. assumed it was going to be done the same day. they didn't tell me otherwise. I live in Guelph and work in Hamilton. Nobody called me and didn't find out until I called them that it won't be ready. Now I have no way to get back home to Guelph! Had planned to buy a second Mercedes from here ( the station wagon) but not any more. (previously had gotten good service from here) UPDATE: I received a call from the service rep responsible for the body shop work. After my experience as written above, they called to apologize. In addition, they were professional, courtesy and most importantly, rectified the situation. The repair on my GLEd 350 2016 was great and they delivered to my door. Everyone makes a mistake, but its how you correct the mistake that matters and Mercedes Benz Burlington did a great job.

cesk prenga

Thanks to all Mercedes Benz team Burlington, especially to Chase! Great people, great service, very helpful, and a super car!

Graeme Shiomi

I took my GLE in because were were having issues with the keyless entry system. Burlington Mercedes was able to get us in more than a week sooner than the alternatives. Our advisor Carlo did a fantastic job in keeping me up to date on progress and letting me know what they were looking into. When the service was complete and I was picking it up, Carlo spent time explaining what they had found through diagnostics, and what they had done to address the problem. Highly recommended!

yousif dairawan

By far the best MB dealership in the GTA!! While its normal for any salesperson to try and make money off you (because thats what they do for a living), some actually care about what you desire and your budget. ASK ABOUT MIKE VUJAK.. You wont regret it. GREAT GUY

cloud visor

My wife and I recently purchased a new vehicle at Burlington Mercedes and were extremely pleased with the service that we received. Rosalea Lobzun sold us our new vehicle and she was very professional and an amazing person to deal with. Steve Roman (Delivery specialist) and Krina Amalsadia (Manager, Financial Services) were also very professional and great at what they do. I have purchased many vehicles over the years and I can honestly say that this was a great experience and look forward to dealing with Burlington Mercedes in the future.

Aldert van Nieuwkoop

Pompous is the word I would use. This glass castle with rather pompous people is where you can have an espresso in the bistro or your nails done or a massage in the spa ...whatever ... but when you call to make a service appointment you are put on hold or have to leave a voice message.... Wow, if I go to Kia or Hyundai I get 100% better customer service than this.... And don't ask about cost, someone has to pay for the glass castle and its inhabitants.... Not good sorry...

Carl L

I am very disappointed in the service at this location. I had taken a day off of work to get my oil changed and my engine light looked at. I had called the week before asking them to quote me on the spark plugs in case I needed them done. They gave me a price of no more than $275.00 and let them know that other dealerships charge $325.00 plus HST for the Service A. When I got to the dealership I handed my keys over to the lady at the service desk. She told me my Service A was going to be $450.00 plus HST and to do the spark plugs was another $450.00 and to look at my engine light was $258.00 When I had told her about previously speaking to someone on the phone the week before about the spark plugs being no more than $275.00, she responded rudely telling me it was impossible considering the part was $250.00. I had let her know the gentleman I spoke to who told her the part was only $75+HST and the labour was an hour -hour and half max. She still tried to tell me it was going to be $350.00 for spark plugs. I had declined the service to do my spark plugs and was going to actually give them my car to do the oil change since I had already taken the day off. Now after having a weird feeling about how this woman spoke to me as if I was stupid and how I felt scammed I called Mercedes Benz Oakville who got me an appointment that Saturday. I asked for my keys back and the woman didn't even hesitate. Did not ask me why, or what was wrong. I am completely upset about how I was treated and spoke to. I do not write reviews but I felt people should know not to use this dealership. They are rude and way over priced. Go to Oakville or Mississauga .. Save yourself some money and deal with good people and ones that care about customer service.

James Stone

A (previously) loyal customer. "Work" carried out on a vehicle in July. Obvious to anyone, not done. I called the dealership for an explanation & was told the job was signed off as complete. I asked how this could happen, who was accountable. Told it was "an internal matter" & I must speak with the supervisor. The supervisor would not call me. I did receive a call from MB Burlington approx 9 weeks later, I am sure only because of the numerous letters of complaint I sent out . I was unable to take the call. Two weeks later and still no real accountability or concern. Actions always speak louder than words

Jeff Mckay

Chase was a huge help when purchasing our first sprinter!

Kate Nazar

I was thrilled with the support from Gary Kirby over the past week. He was transparent and clear regarding all options as I considered a new vehicle. Because of his support, I was able to make a decision easily and look forward to the new SUV for my family and I. Thank you, Gary. This is Client Service at it's very best !

METODI METODIEV

Terrible costumer service! -* I showed up exactly on time for my appointment but the sales rep wasn’t available..... He even didn’t bother to call back just to say: hey man I am sorry but do you want to come back. Good brand and shiny dealership but it seem like they don’t care.... Very disappointed........

Rabee Hassan

A very welcoming dealership, and Jack Doan knows how to make it a 5 star experience! Always very attentive, goes above and beyond not only to secure the exact car you're looking for and get you the best deal on it, but also to support and walk you through the ownership experience. Highly recommended

luke242mx

Had my Mercedes serviced at this location. My service advisor was Carlo. He stood out from the rest as he was very respectful and cheerful. I had an SBC pump replaced under warranty and he was able to have Mercedes also warranty my rear brake lines as they were in poor condition. Overall I'm very happy with my experience and will be using MB Burlington as my preferred dealer.

Dallas Reid

Saw another recent review about service pricing, I was also ripped off by Mercedes Burlington, $800 for oil change. I refused to pay and after threatening legal action they reduced my bill to $400. Still a huge rip off, I will never go back. Go to Good Guys Auto Repair or other garages, they can all get Mercedes parts for way cheaper.

Tarek Heleka

Excellent customer service, friendly, efficient, and comfortable. I would definitely recommend this dealership. Thank you again, Mercedes Benz Burlington.

Daniela Velinova

Best service possible, highly recommended. Don't see how it can get better. Feel like VIP while there.

Jason Steeves

5th Mercedes. Very good delivery experience with Lucas. This guy is passionate about his job and the vehicles he sells. Very well done !

Happy dugg

Hey Chase thanks really appreciate i didn't even feel I meet you first time I really thanks to you to get me out with 2021 Mercedes sprinter all luxury feature Hi if you need anything from Burlington Mercedes Benz go to Chase Davis he's the person who can make your dreams to come true again thanks Chase I'm exciting to get my New Mercedes sprinter van luxury also i will tell my friends if they're looking to buy Mercedes Benz or sprinter my next shopping Maybe 1or 2year after from you chase for my personal use

fan yu

visiting the MB Burlington today. exceptional customer experience! client manager Marco is very helpful. amazing support team as well.

Amal Obeid

I’ve been a customer with Mercedes Benz Burlington for about 5 years.. my experience has been beyond amazing.. the staff has always made me feel welcome and distinguished ...they always go over and above to tend to my every need.. our sales rep. Jack D. Was extremely helpful and was always available when I needed him and he found my perfect cars for me... the service team is like no other, Moe S. My service rep. is very professional and extremely helpful.. I very much appreciate the personal shuttle service, very professional and kind drivers.. the Q Spa is exceptional, can’t wait to go again. The small things like offering me beverages when I walk and the friendly smiles from the staff has made my overall experience wonderful.. I highly recommend this dealership to anyone looking for exceptional service.. keep up the great work MB Burlington. Amal Obeid

Cathy Pimentel

Poor customer service. My husband and were looking for a 7 seater SUV and after doing our research narrowed our search to the Mercedes GLB or the Audi Q7. Walked into the Mercedes dealership today at 3:30 and we were not greeted by one employee. After we walked around for almost 15 minutes with only one other couple in the entire show room and several staff members standing around chit chatting we were still not approached by anyone. When I finally approached 4 men on our way out to ask if this is how they typically act when potential clients walk in the showroom, the answer I received was simply "oh sorry". Thank you for making our choice on which vehicle to purchase very easy. The Audi Q7 it is which is also a superior vehicle and we were greeted as soon as we walked in the showroom and treated with respect. I will never set foot in a Mercedes dealership again, beyond disgusted.

Mike Nguyen

A truly excellent experience with a customer service team that follows up with ALL details. I am truly pleased to service and buy my parts at Mercedes Benz Burlington!

Kevin Lynch

A very good experience with this dealership. Jack Doan was our rep and he did a great job. Highly recommend Mercedes Benz Burlington

Jeff Tabrizi

When I was looking for a Sprinter van for our flooring company, I was going to buy a used one. until I met Chase Davis from Mercedes-Benz in Burlington. He showed me a beautiful demo that had only a few thousand kilometres on it. Within a few minutes of explaining everything to me, I was very happy to purchase the van. I found Chase to be extremely helpful; he did not put any pressure on me and he made it easy for me to make the decision to purchase the Sprinter. In my many years' experience of purchasing vehicles, I have never encountered a salesman who exhibits the professionalism that he did. If you are in the market for any type of Mercedes vehicle I highly recommend Chase Davis as you will be amazed by his customer service skills before and after the purchase.

Google User

This place is the main reason why I ended up switching from Mercedes to LEXUS. After almost 30 years driving only Mercedes. Day and night difference between the two dealerships At LEXUS you receive royal treatment at Mercedes you will be treated like homeless asking for money! BTW Mercedes is no longer what it used to be! You will spend most of the time at the shop to repair the major defects they come with now a days aside from how cheap the materials used in the interior to the point you won’t feel much of a difference between 100k Mercedes and 40k Hyundai!

Stuart Zaltz

Quality service and fantastic attention to their clients. It's a pleasure to know that their service extends well beyond the day you drive the car off the lot. Highly recommend MBB if you're in the market for a MB vehicle.

Kunal Batra

Just wanted to reach out and give a big thumbs up to "Ryan Coleman". Hands down to one of the nicest buddy salesperson I met, very professional yet very friendly. I had come into the dealership without an appointment to negotiate for my favorite car and without any delay and hesitation I was taken care. Hope to purchase my next car from him soon.

Eve Naqvi

I went to check out cars. I loved being there. Very friendly staff and it's just beautiful

syed danial Haider

Zero customer services. My car was in for recall. When I got my car back there were visible scratches on my dash panel. I talked to them and shared pictures of the damaged but there is no response from them. I was not expecting this kind of response from MB Dealership.

Larry Mayes

The best facility and services. Dealt with Tudor Baciu, couldn't ask for better customer service. Extremely knolwgable and professional.

Wael Gali

I Took my ML 350 on Saturday 25, Aug. 2018 to the dealership. I had a problem with the driver side mirror. Ben, the technician was assigned to look at my car. Ben was very helpful and very efficient. Will order the recommended parts soon. 5 Stars Ben. Thank you.

Mokmo

Service is awful. My 3-year GLE 350d had a broken steering rack, they told it is caused by me and warranty could not cover it. They just want take your money.

MM MM

Absolute joke. Would give them a 0 if I could. Save your money and go elsewhere. Have been trying to fix my 2019 car for the last 4 months.

Ehab Mtb

Super nice, helpful, understanding people. I bought my MB from there having a very good experience with sales & finance people. But because I live far from them, I couldn't do my service there. I went to MB Oakville & I wish I didn't (they are the worst ever). When I had an urgent issue with my mb, I got a very understanding & helpful response from Jaren (Jay) , client care rep, she called me twice & sent me an email (anyone else will do just one phone call) to inform me that she managed with her manager to provide me with a loaner car although it was a very busy time after snow storm & very cold weather wave. When I arrived the dealership, very nice welcoming from Rachel , service advisor, & in less than 10 min, I was driving my loaner car back to home. For sure , I'll give them any business I have even though I live 40 km away

Andrea Caron

I have been with Mercedes Benz Burlington since 2010. This dealership is consistent, clean, attentive, flexible and humble. I may not be their biggest client but they treat as though I am. They expect my arrival always and great me by my name. The girls at the front desk smile no matter how many phones are ringing and customers are flooding the counter. But the reason I stay with Mercedes Burlington is the incredible service and support I get from Mike, Nevash and the service team. They are by far the best team I have ever had the pleasure of doing business with. If I have the smallest issue with my trucks they prioritize my service as the most important (even if its not) they support my struggle professionally but friendly ! They have my back and for that reason my business will always lie with this dealership. Do yourself a favour and switch auto shops to Mike and his team! You will be pleased!!

Z

I had a recall on my MB (airbag too, so it's not just something that can wait) and called this dealership to ask if I could drop off my car here since it's closer to the hospital I work to. The only catch was I needed a loaner to get to work, you know, since Healthcare work is essential and all. I called on Tuesday, January 19th at 4:51pm, whoever picked up the phone that evening (a male) was so rude and dismissive to me about coordinating a loaner vehicle so I can be there for my patients. Even after I explained my work situation to him he said they had no way of disinfecting vehicles and if I want the service I need to wait around until the service is complete. So how is it MB Burlington has no idea how to disinfect their loaners while the other MB I purchased my vehicle at knows how to? Clearly MB Burlington has no respect for their customers time, and has not grasped how to provide service to customers during a pandemic, which puts them way behind other car dealerships, let alone MB dealerships. Not okay.

Sandra Lewis

Clean and great location. Staff leave you alone until you give the signal .. Love being left alone until I'm ready. Service department is well run.

frederick fox

Great Mercedes-Benz dealership. I was very happy with the quality and sales staff's service. I have also had both my private and corporate vehicles serviced and maintenance done at . There has only been 2 issues over the last 10 years or so with a vehicle or service. I think that that is a pretty good track record. I would highly recommend this dealership and Mercedes-Benz in general.

Nela Ol

This location is not only beautiful but has great service. The service manager and his team work hard to meet your needs and expectations. The ladies at the Q cafe are very inviting and make great coffee :) I have dealt with this location for many years and would definitely recommend them when buying a Mercedes or going in for service.

Aaron Bazinet

One the most mind blowing dealerships I’ve ever been to! From automotive to a full shopping experience this place is one unique location that you should go visit!

Nick L

Went in there looking to trade in my vehicle and purchase another. I wasn’t impressed with the appraisal of my vehicle but with any dealership I was expecting to talk about my options ie: lower the price of the vehicle I’m purchasing or offer to show another vehicle at a lower price. Every dealership I’ve ever been to, theres been some kind of compromise between both parties but this sales person didn’t even try. I was willing to buy the vehicle on the spot but I guess they weren’t interested. A little disappointed...

Adnun Mazumder

I have had the most pleasant purchase experience at the Mercedes-Benz, Burlington dealership. We have bought 2019 GLC300 4MATIC SUV. My sales rep Rosalea Lobzun was extremely helpful and friendly. She was able to obtain the vehicle that had the exact options that I wanted. The price negotiation was simple and efficient, we were able to agree on a very reasonable price within a short period of time. She looked for your best interest by telling you what dealer options are worth its money, but left the final decision up to you. I would like to praise my salesperson Rosalea Lobzun. Not only she is an amazing and charming person but also genuine and a gentlewoman, a true professional. If you are looking to buy a Mercedes vehicle, go to Burlington.

Laurel Martin

Terrible customer service in service department. They tell you your car is ready and being washed, then 45 minutes later they finally bring it out filthy dirty. Then, they do absolutely nothing except tell me how bad their internal communication is. I left and there was no follow up call and coincidentally no request for a review. Usually they keep asking for perfect reviews. If you have to ask, what’s the point.

Michael Jones

Mercedes Benz Burlington services both of my 2008 C350 and 1985 300D Turbo Diesel and always provides TOP notch service and advice. Whenever there is an issue or maintenance required on my car, I'm described the problem in detail. Every service adviser I've dealt with has been more then accommodating with all of my requests. I highly recommend this top dealership to anyone maintaining or buying a mercedes here. ps. The coffee is great as well! Regards, Michael Jones

Gayatri

My experience with Mercedes-Benz was 2nd to none. We walked into the dealership in the morning without an appointment and without any commitment to making a purchase, and we were treated by Graham Buchan like royalty. We did a test drive and unexpectedly received a thorough walk-through from Graham how to navigate through the system and all the features that makes MB stand out as an exceptional experience and the dealership. His professionalism, friendliness, respect, courtesy and knowledge was unlike any other car buying experience. I truly appreciated having Graham make this a positive experience and erasing any previous unfortunate experiences with other dealerships. Thank you again, to Graham and Mercedes-Benz. It has been almost two months with my previously used B250 and I continue to LOVE this car!

Kristen Loewig

Very friendly staff. They take great care of their customers.

Ahmed M

Just Bought a new vehicle here, service was very good. The salesman took Time with me and showed me different options in the car. Was very happy with the process. Thank you Mercedes

Teresa Basant

"OUTSTANDING, EXCEPTIONAL, SUPPORTIVE, CLASSY"!! are just a few of the fantastic qualities the team at Mercedes Benz Burlington offer. If you are looking for service, understanding, quality and people who truly care about what you want in a vehicle. Then take the time to visit this dealership, because I promise you will not regret it. The staff will actually treat you like you matter and your needs do come first. So go take a test drive already.....