Reviews of Leggat Mazda Burlington (Car Concessionaire)

Frank Kramer

I use leggat mazda for hard to find oem parts for a mazda miata 1st gen and rebuilding a mazda rotary engine . Manny da Costa in parts is always friendly to me and helps me find those hard to find factory parts. Highly recommended for miata or mazda rotary related parts

Vladan Panic

Burlington Mazda servile team is amazing and without issues. They did oil change, tire rotation and AppleCar play upgrade. Thanks again and keep up the good work guys

Michaela Anders

Great experience, knowledgable and friendly staff. They helped me get to a Halloween store with two toddlers and gave me options to access the shuttle if need be coming back. THANK YOU Leggat Mazda Burlington

sara morris

I had a great experience with them!! I love my new car and they made everything very easy!

montanna obrien

This was my second visit to Burlington Mazda, I had previously went to a different Mazda dealership in Oakville, that I had a terrible experience with. I found Burlington Mazda to be well organised and knowledgeable. My appointment was easily made to have new snow tires put onto my hatchback and when arriving at Burlington Mazda the staff was incredibly friendly and helpful with my decision on which tires to get.They helped me to pick out the prefect ones, service was timely and I was offered coffee and a ride if i needed to get anywhere. Over all I trust Burlington Mazda to provide me with the best service, and I am so happy to have found a place I can trust with my vehicle.

gowrishankar shastry

I liked their service during covid time. Well organized and communicated. They also accommodated me from Stoney creek Mazda. The only con is the wait was much longer than planned or expected, it becomes tough on a business day.

johnluke kessler

Trusted Dealership through many years. I have both bought my first new car here, and fully serviced it. They have always been reasonable in price as well as time sensitivity. Each time I have needed to borrow a loaner, they have made sure a car has been available for me. Leggat will make sure that what ever is convenient for you, is convenient for them.

Anthony Jenkins

After going to dealerships all over Burlington we ended up at Leggat Mazda. From the second we walked in the staff was welcoming and helpful, we got to test drive a couple cars and compare all our options. Nic our salesman was fantastic, knowledgeable and helpful through the entire process of our purchase and seemed to take the time to get to know my wife and I which helped us to get the right vehicle. We couldn't be happier with both the CX5 we bought and the experience with everyone at Leggat Mazda. I can't say enough good!!

Jonathan Irwin

Blown away by the service here! They really know what customer service means! Kevin was great! Highly recommended!

SH

Fast, professional repair service for my Mazda3. I had brought it in for a recall. Nice waiting room, with free snacks and coffee.

David Blakey

I needed to change my review after my last interaction. I brought my F150 in for service for the first time and from the moment I walked in the door and was greeted by Daniel, I felt like I was going to be treated with a great amount of honesty and respect. It ended up being my water pump. They actually sent me a video walk through description of the issue from the mechanic. Fantastic service feature. They did not up sell me as I always worry about this with Dealerships. Going forward, I will be moving all my automotive needs from the place across Walkers Line to Mazda Leggat. Highly recommend this place.

Liz gatt

I had the absolute best experience today picking up my new 2021 Mazda CX-30. It has been 10 years since I purchased a new vehicle and the Mazda team made it easy. Thank you to the professional staff at Burlington Mazda for being 'on the ball'. Special thanks to Joann Squire and Kelly Macintyre (you are a patient man) for your exceptional care, attention to detail and personal attention. This team exceeded my expectations.

CoachRuffy

Been a customer for about a decade. Friendly and informative staff keeps me coming back.

Joseph Brant

Needed to have an in-warranty item looked in to. Staff were courteous and professional. No work was performed however so I cannot comment on that aspect of their operations. I take my car to Douglas Auto for superior work and better hourly rates.

Andrea DiMarco

The service was fantastic. They took the car in right away and the work was completed ahead of the estimated timeframe. Everyone was friendly and efficient. I have not one concern or complaint.

RZ L

They never do unnecessary work and always do it in a timely manner. I've called other dealerships and they tell me my car needs a bunch of work without seeing it. The service staff is very nice and professional also

Max Martinez

Great service and sales support to answer product questions and help you explore ownership/leasing options. Mazda has developed some great products utilizing reliable and proven technologies. Great work.

Quinn Savoy

Excellent service. My son bought his first car. I stayed for the event and felt confident he was being treated well and was getting all the help and answers he needed to be an informed happy buyer. Car was amazing as well.

Samantha Uher

Omg, these guys took our car in after much hassle at other places which I won't name. They've had our vehicle for well over 3 weeks now and gave us a lovely loaner to use while all the investigations and work were being done. I have followed up numerous times and they kept me well informed. I highly recommend Burlington Mazda as the service has been amazing. Of special note, we've dealt with Ashley in Service and Chris the Service Manager exclusively. Thanks for all of your help!!

steve thompson

B2B connection with the folks in parts. Well run, very helpful, professional. Terrific experience.

Dominic Mastrocola

Quick courteous helpful and quick to listen to my issue

Stephane Desrosiers

Very good Service, I did have a question, called back in and the service manager never called me back. Not holding it against them , just wish they would have called me back

Jeff Thiessen

Friendly, helpful staff. The shuttle service to/from the office while my car is being serviced is very convenient! My only hesitation at giving a 5-star rating is that the mechanics don't put anything over the mats to protect them from greasy marks when they move customer vehicles.

James Robertson

Great staff at Burlington Leggat Mazda! Super friendly, down to earth/joking around manner. When you ask them a question, they give it to you straight, even if it involves doing the service to your vehicle yourself, for cheaper. I will certainly continue to get my Mazda Serviced here! I have gone to St. Catherines Mazda, and Stoney Creek Mazda, and none of them compare to Burlington Leggat Mazda! Keep up the great work, team! :)

Kim Wooster

Always a pleasure. Staff are incredible. Always made to feel welcomed and like family. Highly recommend this dealership for sales and service.

Hala Sabri

Very professional team. Timely service and great customer service

Jason Snow

Took my car in for a few recalls, and what a great experience! Super friendly service staff. They have a very accommodating waiting area and shuttle service, as well! I came out from Hamilton after numerous bad experiences at the dealerships in Hamilton, and I'll definitely be coming back to Leggat instead in the future.

Dan Ayers

Gave me a couple of honest oil changes, then told me I needed to replace parts in my car. Took my car for a second opinion, and the parts were fine! Watch out!

Matt Harnett

Excellent customer & technical service! The service adviser, Ashley, kept me well informed of all changes to the service of my vehicle; i.e. lead time of parts & labor time. Additionally she offered shuttle services to accommodate the extra time needed to service my vehicle. The technician who worked on my older car did a great job! He worked around the rust and seized components to ensure my car would have a longer life span. Overall, I'm very impressed with the service I received. This is my first car so I'm ecstatic to have it drive better than when I got it.

Sean Battersby

Service with a smile- even during social distancing. My service contact Ashley was extremely friendly and welcoming at drop off and kept me informed through out the process. When the work the no contact pick up was seamless. I will definitely return!

t windsor

Was at the dealers today to just look. Kelly the salesman was very pushy to purchase a vehicle. I love the mazdas now. but kelly ruined the experience for me.

Steve Syragakis

Been buying cars here since 2004 always great sales and service Best Mazda dealership around!

arun koshy

Professional service and handling.

Catherine Whiteley

The staff were friendly and not pushy. They listened to what I wanted and helped me get the car that was right for me. I felt was a good deal and I would shop here again despite the hour drive to their location.

Gary Cameron

Prompt service, shuttle

David Tan

I stopped by to pickup some break pads for my Mazda 3. A gentleman by the name of Kevin greeted me immediately with a huge smile and I knew right away he was going to be happy to assist me. Not only did he help get me the correct parts for my Mazda, he provided me answers to all my questions regarding warranty, in service date, installation of breaks, tips and what his experiences are with my make/model. During the time he was assisting me another customer came in, he provided a friendly acknowledgement but continued on with me and did not rush me at all. Let's be honest, in 2018 people are so rushed, customers are treated as a number/next please. Kevin went above and beyond in his role as a service advisor to make sure I got the proper parts, speedy attention and was able to tell me about my car and give me advice in a non-rushed experience. You can tell he is happy as an employee here and I hope that the dealership provides proper appreciation to their staff. Yes, I'm real, yes this is a real review. I will continue to do business with leggat Mazda as I feel they value me.

Matthew Sattlegger

Although the sales was the typical gouge fest, what makes this place great is the service! They are always happy, welcoming, knowledgeable, and helpful.

Dani Shahfeh

You might need to read this if you’re leasing for the 1st time. You need to be aware of something called appearance protection plan and the extended warranty if you are leasing for 4 years or more “before making any payment” those fees added about 25$ to our biweekly payment. The salesman hooked me up with the deal before giving me enough information about these extra costs and his attitude changed drastically after taking the down payment. He even didn’t let me fill the survey after signing the deal. He treated me as if I’m an idiot for not knowing these when I shared my feedback with him. And mentioned that he wasted his time talking to me.

Sonal Jain

Bought a used car, my experience is neutral. Delivery was delayed and minor scuffs in car that could have been fixed. Update - They reached out to help me fix the minor scuffs but that could not be completed even after following up for 3 months. This is not something i had expected.

Jamie Hall

Brought my 2010 Mazda6 for a transmission flush. It was done in 40 minutes (about how long they told me it would take) and I'm happy that the work was done by the dealership.

Michele Van De Pol

I’m very happy with my new CX-30. It handles well and has plenty of space. The dash has nice features and attention to detail. Nic in Sales was very pleasant to work with. An overall positive experience.

Jody Simpson

Talked with Don. Very informative and friendly.

Zain Ashfaq

I went in with a complain about noise from the front wheels, steering vibration and pulsation while braking. Kevin was friendly when accepting to evaluate the cause. He was honest about the issue, and I didn't feel I was being misled. The solution and suggestions were helpful and effectively got rid of the problem. I am very satisfied with the level of service I received at Leggat Mazda Burlington

Stuart Nicholl

Don Hill in sales did an excellent job selling used Mazda. Very helpful and patient. Not at all pushy. Highly recommend Don. However, Murray in finance was somewhat high pressure, otherwise this review would be 5 stars. Suggesting on one of his several sales offerings he presented that everyone takes this, and therefore the unsaid conclusion was you wouldn't be a very smart person if you also didn't take it. On used cars this is dealers opportunity to make money, so in some ways it was not that surprising. Murray did do an excellent job on fully answering our followup email questions and preparing financing requested.The dealership had everything prepared upon pickup day, all small issues were taken care of and car was in beautiful condition. Credit to Don, Murray and service staff. Don also thoroughly went through operational details of car and its screen just as if it was a new car! Well done Leggat!

Ed Stanisz

Friendly service advisors, keep me informed about my vehicle and any issues that may have come up. Always give me an estimate when needed. Car is always clean when I get it back.

Steven Boeckler

The actual purchase of the car was fine. I liked my salesperson. After I got my car a couple of things happened that didn't impress me. They said they would order and replace weather stripping around a door. I was never called, and when I called a week and a half later they managed to track down the part but it was not connected to my name. So it was nice they did it for me but frustrating that I had to track it down myself . Also, when I picked up the car, there was only one key. When I asked about a spare key I was told that I should be getting one. I was never called about that either. I called the dealership on two separate occasions and told them the situation, but I was never called back. Which was disappointing. I've given up on that spare key. I would like to add one more thing that I forgotten about. The extra rust protection they try to sell you is, in my opinion, a total scam. It is an electronic device mounted to the car that's supposedly prevents rust. I researched these devices and I found no conclusive evidence that they prevent rust. It really makes me wonder about this dealership that they are willing to sell these devices.

John Tisdall

I visited the dealership recently with my wife to view a pre-owned CX5. Jeff Brownlee looked after us and he was excellent. He was attentative to our needs/preferences vs a more pushy sales approach. We made the purchase. Jeff said that if there was anything we needed post sale to get in touch which was reassuring. We didn't need to as the car has had no issues. I would definitely recommend Mazda Burlington.

Long bald Man

Nice people

Ali Alba

1st visit here. Daniel and the team were great. He explained the service 1 schedule thoroughly and was friendly. The location is clean and the coffee lounge was enjoyable, so time flew while my car was being serviced.

L. L.

We were sold our car last year by Bruce B. He kept us in a hot room for 5 hours essentially playing games with us over pricing. He also didn't take us seriously because of our age although my husband and I are both professionals. I wish he didn't make commission off us but by the end of 5 hours we knew we didn't want to have to come back again. The reason why this review isn't 1 star is that we received exceptional service from the other employees at this dealership. Don't go to Bruce.

Manh Vu

Date of service 30 July 2020. Mazda 3 The cable release for the hood snapped, I cannot open the hood. Instead of replacing the cable, the service department told me the latch assembly had to be replaced which costs more than $500; I had no choice but agreed to the replacement. To me, this is unnecessary replacement.

Jonathan sweeting

I have stopped bringing my car here last spring Got my winters swapped out. Told they had rims for my tires only to be called a hour later being told they had no rims Got a oil change and inspection, passenger air filter was put back with leaves in it had to make another emergency appointment to have it fixed same day 80 dollar oil change became a couple hundred. I have not returned since

Martin Waters

I was thankful they were able to complete my walk in repair as I waited.

David Tay

Good place to do scheduled maintainance. Great waiting area with coffee and newspapers. Friendly shuttle service.

Courtney for Life (Courtney for Life)

Leggat Mazda Burlington has the best team! Their employees have taken the time to learn about me and always take care of my car. Great service, and always with a smile!

Ng Wei

Very knowledgeable and personable staff. Highly recommend their service as they offer the most reasonably priced services for my Mazda compared to other dealers! Very personable staff that make the drive here always worth it. Your in good hands here!

Alyssa Becker

I phoned Mazda Burlington to obtain a price for the GPS to add to our new Mazda 3. We knew at purchase that we could buy the SD card to easily add in in later, and wanted to get the price. When I called I was put on hold for 20 minutes, waiting patiently while the hold message told me how excellent their customer service was. I finally hung up and called back and finally spoke with someone and expressed my complaint - as this was NOT the quality service they were advertising. The salesperson I was talking to said he couldn't get me the price, but would call me back in 20 minutes. He did call back in 20 minutes, but without a price, just to say that someone else would call back in the morning. The salesperson finally called me the following day (and it shouldn't have been this difficult for the price on one part that required no installation) to say that they WOULDN'T provide me the price because they needed to 100% confirm that I had the right make and model I claimed to have before they could let me know. They also said installation may be required. I ended up buying the chip from a different dealership - it didn't require installation for the record (which I knew). I couldn't believe how poorly they treated me and how unwilling they were to help. Obviously a dealership focused on selling cars, but not helping customers. The Mazda product is great, but this dealership is not. Shop somewhere else - don't give them your business.

Gordon McFaull

Over the last few months I have had a persistent "check engine light" problem with my Mazdaspeed MX5. The folks in the service department at Leggat Mazda worked long and hard to resolve the problem, including several extended service visits at no charge to me. Their efforts are very much appreciated.

Alex

Great location. They go above and beyond in their service. When I stopped in for an oil change, they found a safety issue in the car that another dealership had missed. I'm very thankful!

Camryn Holmes

Had an awesome experience buying my first new car, exceptional customer service from Zorca! thank you so much!

Samantha Hess

Kevin and Steve in the service department took excellent care of my 2005 Mazda from the day I bought her in 2007 to her final service appointment this December. Unlike other service centers I've used through the years around North America, their diagnoses and recommendations have always been clear, honest and practical for my needs. Thank you for what you do, Gents!

josh postings

horrible experience NO NOT RECOMMENDED!

Michael Zeuner

Everyone I interact with is always very friendly. They also have a great shuttle system setup for getting to work when my car is in service.

Jo Anne Stoddart

Just picked up CX30. Disappointed there is no option to open liftgate from inside car or from remote FOB. I assumed (I know,right!) this was standard on all cars. ☹

J Stark

Great staff, quick appointments and a nice waiting area. Work completed competently. No complaints at all.

p k

First, I would like to mention that the people I dealt with were nothing short of professional. From the booking process to my many conversations with Daniel K throughout the service process. Over the past 1.5 years my A/C system in my Mazda CX-3 was not working. After receiving an extended warranty plan/ recall notice from Mazda Canada I decided to have the A/C finally fixed. To start this journey, Mazda wanted me to pay for a diagnostic ($145approx.) to determine what the cause of the malfunctioning A/C system was. I thought this was strange and unfair since the recall notice came from Mazda Canada regarding a faulty A/C compressor. I believe and still do that a diagnostic should be preformed free of charge to determine if the compressor OR another A/C component(s) were faulty. Regardless, after some back and forth (with Daniel) and from my understanding a diagnostic would be completed free of charge. Again, to clarify from my conversations with Daniel, I was under the impression that Mazda would perform a diagnostic to determine if undeniably the compressor was the issue with the A/C system. That said, I received a call from Daniel, indicating that the compressor was indeed the reason for the faulty A/C system and that repairs would begin shortly as per the extended warranty. Moving forward to picking up my vehicle, upon receiving the final work order I was shock to read the following – “inspection of the A/C condenser for leaks – Leak found in condenser tank recovered” – there is NO mention of a diagnostic ONLY that an inspection was done. This is odd, as I was under the impression that a diagnostic was performed. The work order further reads “system is very weak customer declined further inspection.” – This is simply NOT true as I was never made aware that the system was weak until I picked up the vehicle and not after the vehicle was tested when the condenser work was completed. Frustrating!! I now have a car with literally the same problem I had before I took it in – A/C not working correctly. It appears that Mazda did NOT perform a proper diagnostic which would have determined the full extent of the A/C problem(s) (to my understanding). After speaking with someone today Mar. 11th (albeit briefly) – I was told that a diagnostic would not have been completed without ME paying the approx.. $145. The gentleman, further mentioned that it might be the compressor- transferred me to parts, whereby I learned a compressor was over $900 – go figure. To point out two smaller frustrations- I was told I had to replace a plug-drain because it was stripped. I find this irritating as the car has only be serviced by Mazda. Mazda you stripped the plug drain – you should replace it. As they mentioned to me over the phone “its only 9.99” right Mazda?? Finally, I was charged $1.99 for PPE protective equipment? So, although, Mazda is encouraging everyone to come back and that they are practicing and implementing COVID safety procedures – It’s at our cost- the customers?? Not cool Mazda. The last two points are miniscule I know. Can I live with it? Yes, of course however, this was my first time/ trip to this dealership (Mazda Burlington) and I feel that Mazda fell well short of customer happiness and satisfaction. You can do better Mazda I know you can. Update- wanted to provide a quick update on the above review to close the loop on the situation. And so, about three weeks ago I took my vehicle to Tirecraft in Stoney Creek (FYI a great place you should check out) to have some service done. I mentioned to Dan, the situation regarding my AC as noted above. His comments - the car had no AC refrigerant in the system, basically the AC system was empty. So, he performed a vacuum and charged the system and voilà I have and have had a working AC system in the car for the past three weeks. Although, Mazda in their work order claims to have "run a vacuum and charged the system" I find this extremely hard to believe. If that latter was done, I would have a had a working AC system-. Thank you Dan, and Tirecraft great job. Shame on you Mazda!

Karl M Wulf

Very professional sales representatives. Strong focus on delivering a high level of customer service. Well established local car dealership.

Julia Sotelo

Always a pleasure dealing with leggat Mazda. Was in today working out a deal with Jeff which will be the sixth vehicle my family purchases from him. Their customer service doesn't stop at the showroom either, great service department with friendly knowledgeable staff.

Kevin J Smith (DU Smithy)

They have made servicing your car as easy as possible during this pandemic so the safety of employees and customers are always a priority!

M Cheers

I like the service team. My tires were loud and they could easily have given me service and made money. But the advisor didn't. He looked at the tires and said they were worn badly because of an alignment issue. He said I should either buy new tires, or turn up my radio louder. But there was nothing service could do. However, oil changes take over an hour. And when you're waiting for your oil change, you wait out in the sales area. It sounds like a frat house out there. How the owner could let them behave like that is beyond me. As a professional, I'd be embarrassed.

Kania kaz

Really friendly. Just stopped in to ask a few questions about my car and the service guy was a big help.

Cameron McArthur

Great service. Told me what they were going to do to my car. My car was actually getting close to needing new parts and gave me options to do it now or my next service date which was nice. Ran through all the options with me. The shuttle driver is very nice as well

David Sanderson

Great local dealership offering great service for the area. Appreciate the attention to detail for the customer. Also a great unique product. Quality of materials well above other makes in their various segments.

Becca Miller

I had an excellent experience here. I am rather young and was looking for a new car and Mazda was the only place who sat me down and took me seriously. They walked me through everything and answered all my questions. Kelly was awesome the whole time, and was very up front with me. I highly recommend Mazda, we've had one in the family for as long as I can remember because they are a great car. Leggat Mazda has some excellent staff, not only the salesmen but those who work in the service shop.

Matthew Urch

Do NOT bring your car here for service. I've had three Mazdas in a row. The last two were from this dealership. I had similar brakes issues with them both. Repeated visits to the dealership yielded zero results. They had told me that the squealing was normal. That it was my fault. That I "didn't brake hard enough and was causing the brakes to glaze. I took my most recent car, the third Mazda, to them easily 10 times complaining about the brakes. I took it to a different dealership ONCE and the problem disappeared. The new dealership also told me that it looked like my brakes had never been serviced. They had no lubricant on them. This Burlington dealership couldn't even top up my windshield washer fluid without ruining stuff (see my uploaded photo for this part). But basically, I'm never going to this dealership again. Mazda head office was also no help in resolving my complaint and I'm so soured by the whole experience that I'm probably never buying another Mazda again.

Miguel Aguado

The Service Team at Burlington Mazda is amazing, and one of the main reasons why I remained with the brand for my new vehicle.

Matt W

Nic at Leggat Mazda is a great salesperson, I previously had no experience buying a vehicle and he took the time to explain everything patiently and thoroughly. Additionally he is a very understanding and genuinely polite person, and he follows up on calls or meetings quickly. If you want a great experience when buying your next Mazda, definitely ask for Nic.

Abdul Basit

One of the best customer service!! Nic was knowledgeable, I never felt he was overselling..

DM KW

I went into this dealership looking for a new Mazda. I was happily greeted by one of their sales staff. He had the usual sales pitch but I already knew what I wanted. For me, negotiating wasn't great and it didn't feel like they were selling me the car. There was very little bargaining and the demeanor of the sale person completely changed during the negotiation process. But that's not why I rate this dealership poorly. While waiting for the sales person to get back to me I noticed another salesman either bragging about an experience they had with a customer, about excuses they used to get a better deal or get out of a deal. It made me feel like this gentlemen in the suit was just putting on a face for customers and talking negatively behind their backs. He was fairly loud about it and it reminded me of a frat house. It didn't seem very professional to me and made me feel very uncomfortable. All I'm looking for is open honesty and integrity but it felt more like I was dealing with two-faced sales staff... I can see why their rating is so low...

Jason Athan

Great place to have my Mazda serviced. The team is professional and prompt.

Rachel Kennedy

Very good customer service from all staff. Enjoyed my experience. Will go back

Faisal Basonbul

Been going there since I moved. Very pleasant staff and great service. Haven't had any issues so far.

Laszlo Galambos

I was looking to purchase a new Mazda3 and Leggat provided excellent service and a fair price to make the purchase happen. Very courteous, professional service. Excellent dealings with Jeff the sales rep.!!

Lubna Sarker

They're great people, gives you really the best service. If I ever had any issues I had no problem going in and asking them to looking into the issues.

Allison Mills

My new vehicle was in excellent condition and Sergio spent extra time with me going over the new features. His attention to detail was greatly appreciated.

Kerri Hutcheson

By far the best Mazda Dealership!! We bought a Mazda Speed 3 from them for a great price and with great service. The people here are super nice, they explain the process and catches very well. As well as getting you the best possible deal they can. The place itself is always clean and respectable. They can get busy sometimes but their service is worth a little bit of waiting.

Joatec

Great welcome and staff. Zorka and the sales manager treated us with care and confidence. Leggat Auto Group always has the customer in mind.

John Stultz

Come here first for a Mazda; you owe it to yourself. I purchased my first new car from Paul P. in 2010 and it was so smooth and seamless. Last fall I went into Leggat Mazda and after SIX YEARS years he still remembered my name when I popped in unannounced; unbelievable! He is patient, honest and treats you like a friend, not a sale. Without a doubt, he is the best salesman I have ever dealt with in anything that I have purchased. I look forward to many more years with Leggat :)

Krystie Wade [Staff]

My service visit was positive- I received a brand new car on Friday and Saturday the air pressure gauge went off. I took it in Monday and my tires were down 6 points. The service personal was extremely helpful and provided me with more information about my car than my actual salesman! Super helpful!

Lynn Timson

My experience with Leggat Mazda has always been 5 ⭐️⭐️⭐️⭐️⭐️. Nick is one of the most considerate and thoughtful people I have ever met.

Stephen Niblett

Always get great service here. Just set up an appointment and they get the job done right away. Really friendly, thoughtful and helpful staff. I send my daughter here for here Mazda 5. She's away at university and needs to drive a long way home.... the service department knows this and makes sure she is ready for every trip. I trust these guys to look after my daughter and they never let me down!

Noodle Nation

They have a good collection here. Service is reasonable not stellar though. Of course you should expect too much from any car dealership. Salesperson was friendly but sometimes you can’t help but doubting them.

Karen McKenna

Routine oil change-quick service, also washed my car! Nice lounge to wait in with complementary coffee. Prices in line with other shops.

Andreas Kaiser

I've been doing business with Burlington Mazda for years. Super helpful sales staff and very reasonable. Ryan Harrison,Aaron Stewart and all in the Service dept. Are always accommodating and knowledgeable. Great experience overall!

CanadianJeeper57

Seemed a bit disorganized and I had to wait for 5 minutes before someone came to talk to me.! Car dealers and footlocker usually jump on you as soon as door opens...lol

Jackie Adams

First time calling after buying a car recently. Service was great! Took the time to answer all my questions and arrange for service!

Banjo2153

Pleasant staff, easily solved a minor repair without any difficulties or excessive cost.

Paul Miller

Couldn't have been easier to drop off my car for maintenance. You book a time to drop off your car, you park it, go in to hand in your keys and info, then they let you know when it is done. They cannot provide you a courtesy shuttle, due to COVID-19, so make sure you have a ride. They contact you with any updates/questions and when your vehicle is ready for pickup. Great service, nice and efficent and no problems. Always impressed with their work and customer service.

Ashwin Augustine

Nice experience. Went for service and they didn't do any expensive unnecessary maintenance works that most places do.

mkj_madathil

Good customer service at vehicle service section.

Ulfar Gudjonsson

What a view of the Marina! Good food and service. Music was great with Salvador and Wendy last Sunday!

Dina Gadsdon

Abdi Elmi was friendly and helpful from the start. He was easy to work with and really listened to our needs. The result was a great relationship built through the purchase of a car.

the Nerding Nest

Terrible service department. Twice they tried to charge me for work covered in my warranty package. The service consultant was disrespectful and talked down to me wife. A real mansplainer. They were abrupt about work that wasn’t covered by our MAP program (which was) by trying to throw their experience in her face, that he knew better than her. Treat yourself with dignity and do not get your vehicle serviced here. I took my vehicle to another Mazda dealership and they were more than happy to do the work and ensure I was covered!

Emilio Tarenzo

Great atmosphere, clean, organized shop. The staff is friendly, knowledgeable and ready to assist. I'm a long time client and because of the great service will continue to have my vehicle service at Leggat Mazda.

Rodney Pritchard

Kevin is great service manager...trust him completely, will always go here

Michelle Balandje

My husband and I both agree that Kelly was an extremely helpful sales person. We came to look at a used Mazda and actually left buying a brand new, without any pressure or persuading from him. When we came to pick up the car he took time to show me all the bells and whistles and how they all worked. I love my mazda and would highly recommend talking to Kelly McIntyre for excellent customer service.

Kurt Rose

12/12/17 - I left my office for a client appointment, started the car and proceeded to clean off the snow. Unfortunately, I left my keys in the cup holder and the car locked. I called my home dealership in Burlington, ON and spoke with the service manager Chris. Between Chris and Glen Hudolin, service manager from Gyro Mazda, Glen had a key cut and personally delivered it my office within 20 mins. I was able to keep my afternoon appointment thanks to the amazing customer service and teamwork from these gentlemen. Certainly made my day! That's what I call top notch customer service.

Pat Martin

Repairs were done on time as usual. No surprises or extra charges. The staff are always friendly and helpful.

Carol Sbranchella

I have been dealing with Leggat Mazda Burlington for close to 20 years now. I absolutely feel that Kevin Cordero is a GEM!! He is so professional, friendly and efficient. He is the epitome of great customer service!! My car is always serviced in a timely manner whether I wait or grab the shuttle home. I always have a great experience!

Kyle Place

Friendly staff and thorough service. Accepted me with open arms after my local Mazda of Stoney Creek abruptly shutdown without ANY notification!

Iqbal Jaffer

I've been going here for years. I've bought two cars from here and I've always had good service. Steve in the service department is one of the main reasons I keep going back. He's clear with what needs to be done, is always fair with your time and money and always calls before they do anything that we didn't discuss when the car gets dropped off. I might still buy another car from them when the time comes.

Nour-Eddin Issa

They are friendly and reliable. I love going to the dealership for service. However, I should be getting a car wash every time I get a service according to their guidelines however I have noticed that I don’t get my car washed, maybe it is because of the weather however please right down that I have credit of a car wash in the future or something. My only complaint ????

Jennifer Goguen

Great atmosphere, sales people not too pushy. Customer Service very attentive.

Gary M

Good people gave us a good deal

Umer Abdul Ghani

Amazing customer service and overall very good pricing and helping staff

Jeffrey Heyerman

A Leggat technician diagnosed a failing transmission bearing just a week out from a one week roadtrip in our Mazda5. Replacement was ordered under warranty and installed immediately so that we could feel safe on our trip. They got it done and car drives like new again. Thanks so much guys! (writing from Quebec ;-) ).

Jon Stark

Great dealership. Everyone is friendly and is always willing to help. Jeff was great is helping me purchase my Mazda 3

Leslie Peres

Leggat Mazda Burlington has been servicing my vehicle for the past 3 years. The staff are friendly and they are ready for you when you arrive for your appointment. The prices are reasonable and the staff takes the time to answer your questions. I would highly recommend this service department.

Ash Sousa

By far the most amazing customer service I ever received at Mazda! I usually go to another location as I purchased my vehicle from there but decided to get service done at this location and I couldnt have been more thankful! Not only is everyone friendly and welcoming but they are also very knowledgeable and from a customers perspective, I can see they actually care about my vehicle. Kevin from parts and service was the one who helped me today and he was absolutely phenomenal!! From now on I will go to only this location for my service! Just wish I could transfer my warranty over so I dont have to go to the other dealership! Thank you thank you!

Dave Stephenson

I was told by my mechanic that I needed a new transmission. I brought my car into Leggat Mazda to have them inspect and they confirmed. Kevin was fabulous to deal with. He informed me that my transmission was on rush order and that there would be no cost. He also told me that they had fixed a couple of other recall items. Kevin had my car back to me in 2.5 days. What a pleasure it was dealing with Kevin as he could not have been more helpful.

Ken & Jill Hill

Great dealership with a great product.

Jenn S

Some of the best customer service I have ever recieved. Always treated with respect and never feel like I am being taken advantage of

Geneva Easson

Great service! Service was completed quickly and my vehicle was ready to be picked up when I requested. All done while I was at work, thanks to the shuttle service! Thank you!!

Natalia Kepics

Nic Groenewegen is an amazing person. Very helpful and friendly. I am very pleased with the service he provided. Mazda is the best car ever! Thank you Mazda Leggat.

Leslie Baker

Great Experience. Friendly people, our sales rep Cameron went out of his way to deliver a very satisfying transaction. This dealership in fact kept it's word regarding the initial price, upon returning the numbers did not change. At the conclusion the Owner also came by to say thank you. I will not hesitate to recommend Leggat's Mazda.

Will Ansara

I own a Mazda 5, my oil pan cracked from a pothole. I then got a quote from Mazda which was more then my car, I mind is greatly boggled as to why this could be possible, giving this a few of my mechanic friends and I decided to do it ourselves and it was probably the worst experiences I have ever had working on cars. I’m not impressed…

James Brown

Always great service.

Mark G

Went to Mountain Mazda to look at a used Mazda CX5 only to find out it was in Burlington. The salesman was very nice, no problems there but the way Leggat posts cars for sale is very confusing. The 2 Dealerships should have 2 seperate adds, less confusion. Google is asking for my opinion on Leggat Mazda Burlington, I was never there but I was at Mountain Mazda. See the problem. Google's even confused.

John Pellizzari

Great customer service

Manpreet Singh

Service guy was really good gave nice recomendations

Todd Leggat

Great dealership I’ve always been happy with the work done on my miata

Normalee Pemberton

Always such a helpful positive staff. Never leave disappointed!!! I have given many recommendations. Job well done!

Kevin Kondo

Quick and easy for service.

Michele Carr

This is my second time going to Leggat Mazda Burlington..Their service staff is super helpful and friendly. Happy to say cost me less going to this dealership than elsewhere..????????????

sue c

Just picked up my new Mazda CX5....Nic was extremely helpful during the while process. Very knowledgeable, got a great deal!! Would definitely recommend visiting Nic at Leggat Mazda!! Thanks

Jane Ouzas

Very pleased with the service I have always been given from every department...

Hubert Wat

worst customer service ever. I had 120k service quoted for $233 by Jena Cann which I scheduled. I showed up as scheduled. They said jena Cann made a mistake on the quote even though it was crystal clear in the email what she quoted and at what price. Service rep Ashley tells me it should actually be 250. I agree since I already cancelled my appointment at budds and have no other options. Manager Kevin shows up and says everyone made a mistake and price should be 380 and wont honour any previous quotes and cant give me any discounts even though its their fault. wasted my Saturday and left me feeling terribly upset. terrible customer service. dont come here unless you want to be scammed. what a joke.

Stephanie Daiello

We just purchased our new car from Paul in August and were very impressed with his level if professionalism. He was a pleasure to work with and we would most definitely recommend him to anyone looking to buy a car. The dealership as a whole was very clean, well organized and welcoming. We will definitely recommend to friends and family!

Samer Bassili

Following up on Charlie’s review that was incorrect a turbo was a available. As well as it being a tradition shouldn’t change anything. That being said the least you could have done is let us know that car is dirty. I was seriously considering a vehicle and so is my family and now we know that this dealership only values people coming for the clear intent of signing today.

Jon A

Service Team here is All-star quality. Jena, Kevin, and Steve are some of the finest folks in the automotive service industry which today can be a rather hard thing to come across. These fine folks have been kind, courteous, attentive, and genuinely enjoyable to be around for the over 4 years I have been visiting this service shop. On top of this, they are extremely trust-worthy. I say this because several times I have gone in thinking I need to get a certain job done to my car, and have authorized said work to be complete, and have received the keys back to my car and instead of a bill, I would get a date to come back because the work did not need to be complete for several more months and my safety was not compromised. They stated that they would do the work if I insisted, but would rather not take my money so I can save it for when the work really does need to be done. That is not something you come across everyday in the automotive service industry where some folks have been known to try and sell people "Headlight Fluid". These items in combination with how quickly they reply over email and get my appointments booked in at times that work best for me; I love getting the chance to go in and see the team.

Claudia Armstrong

I had an awesome experience at Leggett Mazda in Burlington, Ontario Lloyd Bryan my sales rep, and the team Nick, and Dan were all very professional, helpful I applaud all of them ????????.

Nikki Hankinson

If I could rate this dealership less than one star, I most definitely would. Murray Blizzard in finance is absolutely awful, disgustingly rude and a downright horrible person to work with. He made snide comments and verbally degraded me for no reason. He enjoys to boast himself up thinking hes the only one that will be able to get you a car. I left Mazda Burlington feeling gutted and upset. I pulled myself together and drove down to a different dealership and not even 24 hours later I was approved and signing paperwork for a Mazda 3. This place is TERRIBLE. Stay away at all costs. There's so many dealerships around, don't waste your time with such nasty people. It's not worth it!

Laura Dutton

Mazda always provides thorough and detailed service. They always make sure to let me know what needs to be done and take into account the most cost effective solutions.

Tkdkix “Texas” S

I get my 2006 Mazda6 wagon serviced here and could not be happier with the way the car is looked after by the staff. I find everyone to be professional, friendly and very fair. Particularly Kevin Cordeiro, with his wit, fun, considerate and efficient way of dealing with clients.

charlie bloor

Very disappointed, visited this location on Saturday the front desk representative was very polite and friendly. The building was practically empty other than their staff The rep I spoke with was very rude and dismissive and when I asked to test drive a vehicle not only could he not find the keys to the demo at their front door. He gave me the keys to a very filthy uncleaned vehicle it literally looked like it was a lease return there was gum mud and dirt everywhere plus a horrible smell I opened the door and just had to turn back. Which really sucks because I was considering buying a Mazda before and especially the fact that he didn’t give a heads up just tells the type of customer service that their representatives hold. Extremely dissatisfied

Brett Soderholm

I came in to get my winter tires swapped, and I got more than I bargained for. They had time to perform additional services on my vehicle (such as a installing a new air filter), and even offered to store my winter tires at 50% off. From start to finish, the service was very professional - as it has been since I first purchased my vehicle!

Braeden Dale

Previously went to the location on Upper James in Hamilton but after moving I went to the Burlington location. From booking the appointment, to the service I received while I was there, all top notch. Highly recommend this dealership to anyone.

Param Upadhyay

Zero after sales service and very bad customer satisfaction.

John Burgio

Great and helpful sta

Melissa Reid

Great experience all around. Great atmosphere, with lots of laughter and smiles. Great staff in both sales and service. I wouldn't hesitate to recommend them to any of my friends or family.

Stephanie Holman

Had a great expereince here with my first car purchase. The staff are caring and attentative and ensured the best service possible. Felt taken care of and confident I was driving a quality vehicle off the lot. Will definitely return and recommend to friends/family.

Angela Marie

We really enjoyed our experience at Leggat Burlington Mazda! Zorka was our sales rep and she was fantastic! She was extremely patient, honest, allowed us to test drive, ask questions, and explore our options - without pressure. Dan was a big help with financing and knows his stuff! He showed patience and professionalism even with the bumps in the road we experienced. Thanks to Zorka, Dan and the amazing team at Burlington Mazda, I am driving my dream car and I will recommend them over and over again!

rene st-pierre

Very good service and very friendly People. Always satisfied and my car is the Best i ever own.

danny celeste

I have been coming here since I moved to Burlington in 2009. I have bought two cars since. The two great guys (Steve, Kevin) behind the service counter are a great asset to Leggat Mazda. They are professional hard working employees. Always with a smile when they greet me. Never had a problem with my car once it has been serviced.

Tara Taylor

I bought my car used and have regular maintenance and service performed at Leggat Mazda. They are very patient and kind and take the time to explain EVERYTHING to me. I couldn't ask for better service.

norman t

Great service. Very friendly and helpful staff in the service department

Dan Igneski

Totally professional an excellent experience.

Andreas Antoniou

Friendly sales and management people. Willing to negotiate a fair deal

Matthew Bowen

Good service start to finish, will return. Recommendation: Value Added Service

Adam Johnstone

The Service Advisors/staff are excellent in communicating your vehicle needs while being sensitive to your financial situation. At no time have I felt as though I was being upsold on service. Steve and Kevin do an excellent job of customer relations and in providing service advice.

Wendy Lieb

Excellent customer service experience(s). Easy to book appointments both online and via telephone. Reasonably priced compared to other Mazda dealerships.

Victor Abraham

One of the reasons I recently purchased my car there is that the very first time I did an oil change I was impressed with the level of care they took with my car. Kevin, the service technician, came out to the showroom/waiting area to inform me of the work that had been done. He then took the time and explained potential upcoming repairs. They also washed my car for me. Since that first trip I've been introduced to Chris, the Serivce Manager and he has been very informative with the care of my new car. I highly recommend this dealership. Oh and go see Cameron if you ever need a new or used Mazda - quick, efficient and professional salesman!!

Trevor Morris

Horrible service! You can buy a car here but don't expect any after sale service or expect them to honor any warranty issues. There are plenty of Mazda dealers around, take your business somewhere else if you expect any satisfaction.

Patricia Peters

I wasn't planning on buying a new car until the end of the year, but the staff at Burlington Mazda have been wonderful. Everything was so easy and I'm picking up my new car this week

Seif

Always get my car serviced there. Friendly staff and nice waiting lounge with free coffee and wifi.

Hauns Stevens

I am very impressed with this dealership! They helped me retrieve my vehicle from Canadian Tire and bring it to their shop on Walkers to complete the overquoted work from CT recently. They also offered shuttle service to and from home to help with no vehicle situation. Lastly they worked seamlessly with my extended warranty company to have the work completed and I payed nothing but the deducible (even though my differential cover was not covered by warranty) I highly recommend this dealership and I thank them for helping me out with my Ford Escape.

Dan Dozet

I purchased two Mazda 5 vehicles from Leggat. Both are serviced regularly at the dealership. Easy to schedule, and easy to execute. Service staff also looked into and answered questions regarding other questions not related to service scheduled. Benefits of having service done where vehicle came from. A+

James Clarkson

Service centre is amazing. They only do work necessary and find ways to save you money. Drive in and drop off the car.

Saher Emmun

After two years of purchasing my cx5 car from the Burlington Center, problems began to appear, and the engine was changed, and when I thought about changing with the same company, I was shocked when I learned that I would lose half the price of my car, so I decided to share my experience with Mazda if you were thinking of buying a Mazda car, today I drove 120 kilometers on two visits To the service center because the woman in the service reception center does not want to explain the cause of the problem in the car to any specialist on the second visit today. Danielle helped me and I thank him very much.

Evan Campbell

Fantastic experience with Service Manager Chris. It's great knowing your car is properly maintained, I've got enough to worry about. I used to buy vehicles in Oakville, but now we go to Leggat Mazda in Burlington. It's such a great friendly atmosphere, and thank you again for the great service guys.

Leah V

Excellent service all around, the staff are great and very knowledgeable.

Basra Hunt

Aaron was great. Show room was spacious, clean, hand sanitiser available and everyone followed social distancing. Murray and George were great with finance work. Really happy with their customer service. Great car options. So happy :) Car drove amazing.

Eileen Neist

Great experience.Ashley very professional.

Jessica Couch

Ashley and her service team went out of their way to make sure my Mazda 3 was taken care of.

Cody Sullivan

Very kind people, great selection of vehicles, easy process. Thank you

Joe Renna

Always the best. I trust them. Treat you like family

Aidan Millar

Had my winter tires done, and cannot say enough about not only the level of customer service (friendly, funny, attentive and responsive) but the speed at which they serviced my vehicle was outstanding (less than an hour, in their busiest time post first snow-fall). Would recommend any time.

natasha duerden

Bought my BRZ here last June and dealt with Nick. Still super happy with my purchase! I visited quite a few dealers before coming here and was very pleased with their customer service. Thanks for all your help Nick! :)

Dannielle Chiasson

I drive a 2018 cx-3. I live in Mississauga so I unfortunately bought my car at Erin mills mazda and I wish I had known better and bought from this dealership. I've taken my car in there a couple of times and have also phoned with questions and they happily helped me out each time. The service here is bar none and soooo much better than Erin Mills. Will take my car here for any future appointments and would reccomend this dealership to anyone looking to buy a Mazda or one of their used vehicles. Thank you so much!!!

Christena Hendriksen

Always a pleasure to deal with! They always answer my concerns! We love buying new cars from them as their service is fantastic!

Linsay Tuck

Had a service booked today for oil change and tire rotation only. Dropped my vehicle off and a minute after i left i received a phone call from the service advisor saying that i needed an annual review. I was put under the impression that this included tire rotation, brake maintenance, alignment ect. I declined the alignment but wanted everything else. I was informed this was 300+tax. I have reviewed my bill and it says declined service/maintenance. But i paid 345.37 for what? When i phoned to get clarification i was told that i do not infact need the brake fluid flush because it looks fine. So i asked then because i paid today if this is like a pre payment for my next service when they do this. The reply was no that will be another charge. How does this make sense. The reply was "i can see if i can get you a free oil change next time". But then went on to say that if you get 4 oil changes the 5th is free. I was never under any impression that, that is thing. And at time of purchase i never was informed of that. So is it a free oil change because something was charged when it shouldnt have been or because buy 4 get 5th oil change free is a thing? Sounds like i just paid 345 for the vehicle to get its brakes wiped off and physically looked at. I certainly dont feel like i got value for my money. The only good thing i have to say is that this was my first interaction with daniel and he was great! I do not intend to return to leggat mazda because i feel like i was told one thing and given well, not much lol.

LS Moore

Competent and consistent performance in the service area brings us back for maintenance of our two Mazda automobiles.

Todd Stewart

Top notch service from the top down, been dealing with Ryan, Jeff, Aaron and the crew since 2005. Will treat you like a King or Queen ..... Thanks again for the new ride.

Khaled Tamim

This place is absolutely horrible. Went in and I was not taken seriously what so ever just because of my age. I was insulted by the sales manager repeatedly once I asked for my deposit back. Murray will try and push every single warranty imaginable on you and it’s extremely frustrating. Not only are they rude but apparently they can’t use their brains properly either, they misspelled my name on the contract, what a joke this place is. Don’t deal with degenerate scum like these people go somewhere else if you want to be treated like a human being.

Jason King

Great dealership to deal with. Never had any issues and the family has bought 7 vehicles and counting from them!

Mister Detail

Great dealership. Fun, knowledgeable and great staff and prices.

Siew Wasley

Happy with the service. Didn’t feel pressurized. Salesman Kelly was very helpful. Bottom line, love the car!

Matt Wichmann

Easy to book in for service.

Holly Starkey

Always friendly, quick and they actually look at saving you money where they can. Great team!

Muhy Imad

Truly bad service. I went in for an oil change and just like they want to rip off everyone saying it's every 8000 km when I asked even though I know it's every 12000 it even says so in the manual. Second is I went in with the car not so clean not so dirty, it came out wet and and dusty just one hour later. The place itself is clean and they have a nice area to wait in.

David Santarelli

Used to take my car for service here. I have always been thoroughly disappointed when dealing with the customer service reps.

Nelson Aulestia

Best Mazda service shop in the Hamilton, Burlington, and Oakville area. They have exceptional customer service.

T K

The service team at Burlington Mazda are easy to deal with and always able to accommodate a quick in and out for oil changes on our 2019 Mazda 3. Happy to report that is the only work we have ever required in the first year and a half owning the car. Terrific value on the Mazda 3 and service at Burlington Mazda is as good as you get at premium brand dealerships.

Natalia Arpino

Amazing customer service! Super knowledgeable and helpful!

Mike Hurl

The CX5 I purchased I like ,if you have a trade-in I would think twice before doing so they are less than honest of true value.

Shueyb Sheikh

Had a excellent experience at this dealership! Dan Keith the Business Manager was very professional and did a great job!

Donna

I always get 5 star service and special treatment from my guys Steven, Manny and Kevin (& Jena) at this Mazda dealership. Truly a stellar team and the only place I trust to take my RX-8! ❤ Zoom zoom!

FitOrganiX Inc.

Recently purchased a vehicle from Burlington Mazda after a motor vehicle accident. They made a complicated process simple and have been helpful every step of the way! Sergio is AMAZING and even dealt with my shark-like negotiating Dad :) Dan in finance helped so much as well. See you guys soon!

Liz Bogo

I had a fantastic opportunity to finance a 2017 Mazda CX-5 GT at this location. I’m so thrilled with my vehicle, and very thankful for the Burlington Leggat Mazda dealership. A huge thank you to salesman, Lloyd Bryan, for taking the time to walk me through each step of this journey! Lloyd was extremely professional and very honest- I valued all his tips and suggestions. Loyd made the experience of purchasing my CX-5 GT very exiting and informative! Thank you also to Dan for all the financing assistance- it really helped the way he broke it all down. Thank you everyone at Burlington Leggat Mazda! I’m now part of them fam!!

Sergey Levitski

I bought a preowned Toyota camry from this dealership. I bought it fully certified and safety , o I've been told that for the safety they need to change the roots , winshield and daylight module which they did expect the rotos. I noticed that the brake making very wisleing noise when I'm applying the brake like something going to breake. Also I found out that the blower motor making noise when the fan is running (which must be functional included in the safety certificate) After driving 2 weeks with that I've been trying to set up appt with the dealer which finnaly I got it today , my wife had to take day off from the work and drive 60 km one way to dealer. I explain to the services manager about the rotors and the blower motor . After waiting 3 hours in the dealer they gave back the car to my wife with no explanation and when I called them to figure out what's happed , Ive been told that the rotors aftermarket and they can't do nothing. In other words just keep driving with that very loud whistling noise (when I bought the car they told me that they must replace them for the safety). So either the dealer lied and didn't put new rotors , or they put very cheap aftermarket bad quality rotors. The brakes making very loud noise when they warm after few minutes driving , it's so bad. About the blower motor also he said it's normal and he can't hear any problem just the air coming from the motor. I visted different shop that told me the blower is not functioning properly and the rotors are very bad quality and it's not safe to drive with them and better replace them. So I guess I have to change them myself. So I do not recommend this dealer for people looking to buy a car or do service. Very dispointed in the dealership and their customer service.