Reviews of Fairview Chrysler Dodge Limited (Car Concessionaire)

Louay Wanli

Been coming here for the last three years, bought two cars so far and will keep coming back. Excellent team

Steve Foster

I’ve visited this dealership twice. Extremely poor service. They are hyper focused on getting the deal done. I set up time for a test drive and when I arrived was told I could only go for 10 minutes (not enough time to get to my house to show my wife - 9 minutes away) unless I did the deal with conditional approvals (approval from wife). Strongly suggest just going to another dealership, they are all the same vehicles and clearly these guys are just super amateur. Edit: In response to the selective and false response from the owner. 1. I made it clear I was coming to test drive the truck with the intention to drive to my home and show my wife. It is a 9 minute drive to my home (in Burlington not Hamilton). You should have told me before I got there and scheduled my day around it. The real problem though is that your team was totally fine with letting me take it if I did the deal and signed conditional upon my wife seeing it. 2. The Ford dealership, which has been a pleasure to deal with, was completely within the OMVIC guidelines (NOT LAW or BY-LAW), as like your dealership, I live very close to it. Your response clearly demonstrates that not only is it high pressure / amateur over there, but you’re also willing to lie. SMH.

Diane Fyfe

Due to covid 19 I wasn't able to have my car repaired

Bobby Govan

I have dealt with this dealership for service issues related to my Ram P/U, so when it came time to replace it I felt comfortable enough to go in and deal with them. Unfortunately I left, after what seemed like forever, very frustrated and even angry. They used numerous high pressure sales tactics, like taking my D/L and Visa and holding them elsewhere, trying to get me to put my signature to a scrap of loose-leaf paper the salesman had been writing on etc. etc. I finally had enough when they upped the amount they were offering for my trade by $3,000 as I wanted, but at the same time upped my 3 year lease payment by about $110 per month. So I would basically be paying $4,000 more, and they would give me $3,000. I left and went to Unique Motors on Walkers Line, and immediately felt like I was treated with respect, and with no sales double talk. I got a MUCH better deal on a vehicle with far more options.

Holden's Florists

I will be coming back to this dealership from now on....we are very grateful to the staff and especially Gary out back! Came back AGAIN.....our 2nd experience was as good as the first...Outstanding...thanks Todd

mike vautour

Janelle Hunter has been great since the first time my family bought a truck off her a few years back. Since then we have bought 2 more vehicles from her. Never any pressure and one of the most no bs sales people I’ve come across. I don’t know if it was done in house or not but Fairview did a great job on the detail work as well prior to pick up. #MOPARorNoCar

Ryan Wiley

We have used Janelle Hunter to purchase our last two vehicles. The process was amazing. Janelle always has a smile on her face, she's fair, not pushy and she actually cares. I always hate the car buying process for the obvious reasons but Janelle continues to make it an awesome experience. Thanks again Janelle. You're a rockstar!!

Manvir K

Bought a 2019 yellow Dodge Ram brand new now has less than 20 thousand on it already starting to rust damage on the front noticed a little later after we bought it the lower front right light is somehow pushed in although light has no damage has paint pen all around it and somehow even when we got it fixed it STILL shows a abs sensor light wow nice one dodge

Shaq D

Great experience here dealing with Nick and Brennan, highly recommended if you are in the market.

Jill E McChesney

Let's face it car shopping can be grueling. After you research, test drive, narrow down your top choice(s), you come to the dreaded negotiations. Everyone wants to feel like they got the best deal, service, and a vehicle that is going to be everything promised. Well I can confidently report buying my new Jeep Grand Cherokee was the easiest vehicle purchase I have done. I was treated with patience (I like to ask questions), and taken on two test drives. Vehicle features were clearly demonstrated, and the different model lines explained. When it came time to discuss the the bottom line I left the table feeling completely satisfied. Mario was my salesman and I can't reccomend him more. 5 stars!

Pops D-B

We just purchased a pre-owned Grand Cherokee and are very pleased with the service and personal attention we received from Ryan Culver and the staff at Fairview Chrysler Dodge. Ryan was very helpful, friendly and efficient. Thanks, Ryan!

allan espiritu

I've purchased a Jeep and ram from this location and have been completely satisfied. Great sales team and service department.

Joanne

Ryan Culver gave us a great experience in our recent vehicle purchase. Anything that we wanted to discuss about our vehicle wishlist was dealt with professionally and informatively. He was attentive and detail oriented. Our experience with Ryan made us able to be comfortable with our purchase, knowing we had explored our options. We recommend anyone looking at Dodge vehicles to go talk with Ryan!

Conrad Rygier

Awesome service and great vehicles. Thanks Fairview

Eugen Valeriu Maxim

Leigh was very knowledgeable, he knows “his” cars and he knew what I was looking for just from a few words. Very pleasant man, it was a pleasure to deal with him.

Juan Carlos Stiglich

After a very tiring Saturday, driving the whole family around the GTA trying to find the right SUV for us, we finally return home and around 4.30pm I found a used Nissan Pathfinder that was listed on Fairview Chrysler Dodge's website. I used the chat option on the website to get in touch with a sales representative: Ryan Culver replied back and he said that he could show us the vehicle that afternoon. It was close to the closing hours, so we drove to the dealership, and Ryan was there waiting for us and he let us do a drive test of the car to see if it was the vehicle that we were looking for... and it was! While my wife and I were closing the sale with Ryan, the rest of the team helped us keeping our kids entertained. During the whole process, the team was very nice and polite with us, and Ryan was very good at listening to what we wanted to say, and answer all our questions. He never made us felt pressured to buy at any time, and that is something that we value in a good salesperson. We made them stay late that Saturday afternoon, but they were happy to assist us. If you are interested in buying a vehicle, and have a great customer service experience, I highly recommend Fairview Chrysler Dodge as the point to go. Ryan and the whole team will make you feel welcome and will help you find the right vehicle for you.

Challenger SRT 392

I would give it a zero but i can't. If you are goimg to invest your hard earned money go somewhere else. Set up appointment with Janelle coming 90 min away for a test drive on a 2017 Pacific 10 k almost new. Test drive goes good and then during negotiation they tell me the carfax wasnt updated and it has $9,000 worth of damage after hitting a deer. Dont walk away run.

GTA Wedding Duo

What a wonderful group of people! We had a great experience buying our first van at Fairview Chryster. Ryan Culver was very helpful and made sure we got what we wanted for a price that worked for us . Thank you!

Esperta Mac

This is our fourth vehicle that we've bought from Fairview Chrysler. They have always gone above and beyond to make it the best experience and ensure we leave satisfied with our purchase! The last three vehicles have been sold to us by Ryan Culver and has done a great job! Thanks Ryan and thank you to everyone at Chrysler for making it easy!

Mike K

The nicest people I’ve met at any dealership between Christina in service who has to be the loveliest person to talk to and Willie the service manager I will always have my trucks taken care of here. I look forward to buying another ram and having it serviced there.

Shannon McDade [Staff]

Amazing staff and service

Patrick Melnyk

This place provides poor service and is shady overall. Don't buy a car here, you might come to regret it.

Mila Garciaalonso

I just took today my car to a check up and to address one of the recall issues on the Jeep Patriot. After 3 weeks they don't have the part they need, and they don't know when they will have it. Dont bother coming to this location. Here at least "the customer service ladies" are just repeating the same sentences over and over again... like broken machines "we understand your frustration but we can't do anything"... useless but watch out... check your bill too! They are good in milking money out of your pocket! Never again..

Boxer B

Excellent experience while buying my new rubicon. Sebastian is a gentleman ask for him when you go to the dealership. He'll help you in every way as possible

Michelle Marshman

We certainly had an interesting experience. Staff were knowledgeable and polite. They didn't try to upsell anything and appeared be forthcoming and genuine.

Jason Barrett

Fantastic Team at Fairview Chrylser. It was great experience buying a Vehicle from Kyra. Very Friendly and Knowledgeable. I would highly recommend this dealership for youre next vehicle purchase.

Jorge Castro

Be careful, I bought a used car and after three months transmission is broken.

Leonardo Jardine

Amazing service

Alyssa Gould

Ryan Walsh and the entire team at Fairview are such a pleasure to deal with. Under normal circumstances, I hate dealing with dealerships due to the aggressive nature of the sales professionals. However with Ryan, he took the time to work with me and made me feel comfortable during my entire buying experience. Each and every one of the sales professionals and management made me feel completely at home and welcome. I will always shop there, and always look forward to my next visit.

Paul Kraemer

Was very happy with the service I received both when I purchased the car and when I took it in for service. Friendly and helpful staff. They went out of their way to make sure everything was taken care of on my car. My only complaint was I was very disappointed to see greasy handprints on the hood and fender of my white car.

steve thompson

Best parts counter in Burlington! Terrific folks.

Amir Abouchokr

right off the bat I knew my experience at Fairview Chrysler dodge was going to be a great one. The atmosphere was very friendly and welcoming. I dealt with a gentleman named Ryan, who was outstanding in helping me get what I wanted, treated me with top tier professionalism. I will be for sure recommending him and this dealership to any of my friends or family looking to buy!. IF you're also looking for to help you finance Rachael is the one to go to, another outstanding employee at Fairview dodge, she helped me get what i needed efficiently and quickly. thank you for a wonderful experience !

Oguz Ozer

Thanks to Jaclyn for the great experience. Very professional and warm customer service. Highly recommended.

Darren Stoner

Great group, and willing to go the extra mile to get you in a car

Everton Lyons

Just bought my first RAM truck from here and couldn't be more pleased. Sonia took very good care of us and didn't have any of the usual sales runaround tactics. She was very forward and direct in what she had to offer us and was very helpful in making sure we got everything we wanted in our truck. The sales manager John also came out, congratulated us on our new purchase and chatted for a while with us. Ray helped button things up and sign all the paperwork and again, wasn't pushy with any of the extra items like extended warranty or protection plans. Everyone here seemed very down to earth and friendly. I would recommend this dealer to anyone looking to purchase a vehicle!

LTDCLUB

This was possibly the best experience I have had purchasing a car in the last 20 years . I have made 100s of motor vehicle transactions and this was by far the smoothest most honest and expedient team with Kyra and Jaksa. Thanks for making my latest purchase amazing .

Dan Lyons

Visited, waited for promised feedback on a vehicle search and it never came. The place is obviously a professionally run establishment and does a "good" job, but could do better to close the loop on customer interactions and some work with respect to "bedside manner" of the repair desk staff. Little things like reminders of repair appointments could go a long way toward improving this rating. You will not be disappointed here necessarily, but may not be "WOWED" either.

Alan Michael Khalil

This review will cover 2 aspects - 1) Customer Experience 2) Technical Ability. 1) This is the Premium Jeep Ownership experience I was looking for. No fuss service intake process, pick up and drop off included. This is my 4th different Jeep dealership i've gone to around the GTA, and this one is miles ahead of the rest. 2) Came in for an issue with my Start/Stop, it hasn't been working for a 6+ months, and I had taken the car already to a different dealership (Unique) to take a look, Unique changed a sensor and sent me on my way, needless to say, this didn't solve the issue. in comes Fairview, again, no fuss intake, no questioning period, no need to give them a historical report of the issue, just gave them the keys to figure out the issue. 3 hours later they found the faulty part (not a sensor) - replaced it - and tested - and picked me up. 10/10

Courtney Driegen

My husband and I bought a Dodge Caravan from Ryan Culver recently and had a wonderful experience! He listened to what we wanted/needed and was not too pushy when we wanted some time to think about it. He made sure we got exactly what we were looking for and paid the price we were hoping for. I would definitely recommend buying a vehicle from Fairview Chrysler Dodge in Burlington!

Steve B

Service center is brutal. Got my truck back after an oil change once and the oil was low. Got it back another time and my carpet was ripped. Also went to pick it up one time and it smelled like one of the mechanics ripped a huge fart in the cab and then closed the doors real quick to trap it in there for me.... children. Not professional. Do yourself a favor and go somewhere else.

Michael Gallant

Highly recommend Judy in sales - helped me into a Dodge Ram, and I couldn’t be happier. She listened, gave great feedback, and made sure that the process was quick, easy, and a lot of fun. Ray in finance took the time to hear me out, and didn’t try any high pressure sales techniques. He found the packages that fit my needs and made me feel comfortable.

Matthew Clouthier

Would rate 0 Went to look at a truck that I had previously emailed and phoned about (with full intentions on purchasing with pre approval in hand) Staff wouldn’t even help, total inconvenience after driving 3 hours to look. Staff stood around in a circle, completely ignoring when entering door. Wasn’t until I blew up and left they even walked outside (pretending to argue inside door until I was clear of the parking lot) Rating on bbb as well, felt beyond discriminated against, singled out and left feeling like dirt under someone’s fingernails. Staff must realize they are only car salesmen. Management needs to deal with these idiots discriminating customers.

RONALD Peter

clowns... trail and error repairs...low level service no loaners...

Edward Mitton

I was looking for a used truck with a limited budget, I saw an ad for the used F-150 I ended up purchasing from Fairview. I live over an hour away but it was worth the drive. The truck was a fair deal in the beginning but after they sent it for touch ups and detailing it was even better. They exceeded my expectations in preparing the vehicle and were genuinely concerned with making the vehicle as nice as possible for me prior to delivery. Everybody I spoke with was friendly and helpful and I never felt like I was unimportant even though I was buying a cheaper used vehicle. To show how helpful they are Sonia voluntarily came in on her day off to finish the delivery of the truck to me since my availability was limited to one day a week. John the sales manager worked with Sonia and third party vendors to ensure that my truck was brought up to a standard that would ensure Fairview looked good, which in turn gave me a good looking truck for a good price .Who wouldn't be happy with that sort of extra effort? :-)

Hao Zhang

We came here to buy my first car. We were welcomed by a woman named Judy Raine. Unlike the other dealers who tried pushing the newest, biggest and most expensive models immediately, Judy took the time to understand our needs and find what best suited for us. She also was quick about informing us of any discounts, including that we could benefit from Employee Pricing due to my dad's job (my dad's company being partnered with Chrysler), which is something that other places conveniently left out. She was also very knowledgeable about the cars we wanted to purchase and followed up without hesitation. Unlike with other dealers, I never felt pressured into buying anything I didn't want or had to, and never felt like I was left in the dark (one dealer at another location so grossly misinformed me about the employee pricing that I suspect he didn't even apply it, probably hoping to pocket the money as an extra bonus for himself). If you come here, I highly recommend asking for Judy, especially if you're planning to get a Jeep of any kind!

Eris N

Smooth transaction. Kelly was really helpful and very professional. Would definitely recommend this place to my friends and family and be back for my next upgrade. Thanks guys.

Bonez Beatzz

Went there to get a 2016 Dodge RAM st express. Excellent service and very friendly sales reps (Ryan is who I dealed with) and financing help was fantastic (Ray is who I dealer with). Got me approved for financing with no credit and Ryan was very upfront and didn't try to hide any fees and I got a great deal. Highly reccomd going there.

Sean Fraser

I just bought a 2016 Ram 1500 from Fairview Chrysler Dodge and am very happy with the whole experience. Ryan Culver went "above and beyond" to ensure the deal was completed quickly, and with no surprises as I was basically stranded after a major break down with my previous vehicle. I have been, and will continue, to pass on the Fairview Chrysler Dodge name to friends, family and co-workers.

Fadi

The best all around dealership in town. Mike is a great salesperson, very informative and transparent. Lou, the GM, is a man with great business ethics, and knows how to conduct business. It was a pleasure doing business with him. The service department is very knowledgeable and perform a good job every single time.

Alex Almasi

Just finished working with Adrian and Dmitry on potentially purchasing a used rebuilt vehicle and was met with nothing but honesty and transparency! Quality sales service provided by Adrian. To date the best sales experience I’ve had over the last 8 car purchases I’ve made. He was friendly, as flexible as he could possibly be, and down to earth honest! This is the type of salesman that gets customers coming back! Nothing but good to say about the customer service at Fairview Chrysler thus far!

Diane “Smiley” Meyer

I found a Jeep JL online and went to talk to Judy about it at Fairview. She was very helpful and knowledgeable and provided excellent service. It made the purchase seemless, easy and effortless. The manager John was also very professional. What I liked best about the service was that they were upfront and honest and didn't give me some ridiculous sales pitch. They were straight up. Thank you to even the receptionist who has helpful as well!

K Goode

I bought my Dodge Pickup here. The sales man was awesome. I've had it serviced here on a few occasions and their service is top notch!

Daniel Scher

The worst service experience of my LIFE. Took my 2009 wrangler in for service. I have been a loyal customer of this dealership for years. I was told told that my rear brakes were SHOT and I needed a couple tire sensors and a egr valve. The cost would be $1200.00 all in. I agreed to the service as I had never had an issue. I came in to pick up my jeep and was told the cost was now $1580.00. Was told that the service guy ADDED wrong (how is that my issue) Anyway, I paid the bill. It was only after I got home I decided to go through my service records. WELL, I had realized that I had my rear breaks done 21000 km's ago. I returned to the dealership the next day and showed the service manager ( Willie) He looked shocked and then tried to give me a line of BULLSHIT that he would "look into it" I finally received a refund for the total cost including labour for the brakes. THESE PEOPLE SHOULD NOT BE TRUSTED. THEY WILL TRY TO SCAM YOU. At least I was lucky and was able to get a refund. I will NEVER trust this dealership again.

Trevor Gilliss

Rip off...wanted to buy a 2018 Hydro blue Ram from them..they had it on line priced 2k cheaper..when i got there the price was higher..they said they would give me the cheaper on line price...so i was trading in my 2018 RT Challenger with 3k on it...they told me they had no idea what my trade in was worth..they needed 3 to 4 day to find out what my trade in was worth..Never heard back from them..so i went back in 5 days later they still had the Ram..but know the they would not give my the Ram for the price we talked about...then they offered me 28k for my loaded 2018 Shaker Challenger RT..with 3,500km...so i went to Unquie Chrysler they got me the same Ram and gave me 42k for my Challenger 14,000 more....WOW..and the Ram i got even cheaper as well

Mark S

Unfriendly service.. didn't even bother topping windshield fluid ..wont be returning

Hosny Sheteiwy

Service/Maintenance staff are amazing. Sell staff give you a feeling that you are dealing with brocker and not dealer

Naya Ahadzie

Very professional, efficient service, with a personal touch! excellent working with you Lorne Haley and John!

Tanya Schellenberg

Top Notch customer service! Seek out Adrian and Jaksa. They made buying a new vehicle fun and painless. No pressure, no hassles, nothing but professionalism and full, complete answers to any and all of my questions. Loving my new Durango! Thank You for everything guys!

Paul Reble

Just purchased a 2016 Dodge Grand Caravan (Crew model) from Fairview Chrysler Dodge Ltd. and was extremely happy with everyone working at the dealership. As the sales rep. Ryan Culver was very thorough, considerate and accommodating. He was knowledgeable about the product and honest about not knowing an answer to a question when asked. He immediately sought out someone who could answer the question. He is a gentleman. All my dealings were positive and all requests were followed up on. This is now the 5th Dodge Caravan (since 1985) that I have purchased from this dealership. That's got to say something about customer loyalty, dealership performance and product satisfaction in this day and age.

Marylyn Mullin

We went into the dealership to look specifically on a Dodge Durango that we had seen advertised on auto traders. Sebastian helped us with the purchase of the vehicle. He was not overbearing and not at all pushy. He told us to go with our gut instinct when we started to wonder if the Jeep Cherokee was better instead. Needless to say, we followed our instinct and purchased the Durango. The sale and delivery was seamless. We had an issue with a scratch on the back of one of the second row seats and they promptly had it fixed and did a fabulous job at it. Thank you Sebastian and the Chrysler Dodge team. We appreciated all your assistance with our purchase.

Emily Bojeczko

Bought my Jeep Wrangler from here with Ryan Culver, he was extremely patient and understanding. He gave me many different options and advice for what to choose. He was never pushy with selling and answered all my emails quickly. This dealership has a large range of vehicles to choose from and everyone is kind and informative.

Marina B

Ryan was by far the best car salesman we've worked with! Explained everything about the car, offered different options to meet our family and budget needs, no pressure and very attentive! Followed up after we bought the car if everything is ok and if we are happy! This is the second time we are buying a car from this dealership and we feel that we've got a fair trade on our old car and a great offer on the new car, both times! We will definitely be back in the future!

g mckeracher

Adrian was a true professional and someone I would recommend! I’ve purchased and sold many cars and have come across many poor sales people. He’s a great listener and not at all pushy. Great job!

Brian Wiertel

I came in and had a look at the lot on Labor Day when the dealership was closed as I don't like to be pressured. Narrowed my search down to a few vehicles. Came in the next day during regular business hours. Was greeted almost instantly by Lorne Driscoll with a big smile and warm welcomes. He was exceptional at explaining all the features of the vehicle and made sure I test drove all the base lines of the Dodge Journey just to make sure I was happy with my choice. He crunched numbers with us and even tried to help us find lower insurance quotes. He at no point pressured us to buy. Most dealerships won't let you walk away to make phone calls. He allowed us to leave with no hassle. And kept us up to date on the status of the car. We knew we had to have the car knowing that if the sales team is as great as he was that we wouldn't have a problem with service in the future. I would highly recommend this dealership and especially dealing with Lorne! Wishing him all the best in the future and hope to have the pleasure of purchasing another vehicle with him! Cheers!

Rico Baldacci

Had to wait for 2 hrs for a booked oil change. They tried to charge me although I have 5 years of free oil changes. They changed their system and my status was never updated. Very poor customer service.

Mike Bondy

Have to thank Michael Prymak and Jaksa Stankiewicz for all their help putting my wife in the car of her dreams....even during a pandemic! Over the top service! Five stars barely covers it. ;) My wife found the listing for an unusual wrapped 2019 Mustang GT online and sent me a link to look it over. Went through all the specs and pricing and thought “yeah, this is it”. A perfect upgrade from her current mustang. The thing was, it’s the middle of a pandemic and I’m off work. Undaunted I reached out to the dealership anyways. I was put in touch with Jaksa Stankiewicz the financial services manager. He assured me they deal with 16 lenders and as long as our credit was good he’d get us financed. :D Armed with good news we contacted the sales department and were put in touch with Michael Prymak. Explained we were interested in the car but were coming in from Windsor, three hours away. Michael said no problem he could arrange things prior to our arrival so we could see and pick up the car on my wife’s next day off. Over the next couple days Michael negotiated hard on our behalf with the used car manager to get us a reasonable trade in value for our 2018 so we could purchase the 2019. Finally he was able to convince the used car manager to give us a somewhat reasonable trade in value so we could complete the deal, then as promised had everything prepared so all we had to do was come in, fall in love with the new ride and drive it back home. Overall we couldn’t be happier with the service we received or the car we purchased. In fact this was the one and only time I’ve ever dealt with a car dealer that I can honestly say, Jaksa, the finance manager was AWESOME to deal with!! Couldn’t possibly praise him enough for all his help and patience throughout our transaction. I defy you to find another dealer with a finance manager you can say that about... Maybe not normally the first thing you would think about when selecting a dealership to deal with, but getting to deal with Jaksa makes Fairview Chrysler worth the drive! Thanks for a positive transaction during a difficult time guys!

Katia Baptista, Sales Representative

Christina has been so incredibly helpful every time I’ve gone into the dealership. Her customer service is unmatched by anyone else. Truly remarkable. Thank you Christina!!!

We Are Mortgages

I had the pleasure of using Ryan Culver for the purchase of my new truck. I usually don't look forward to the process of buying a new car and having to deal with a "sales guy". But dealing with Ryan was a breeze from the start. He is extremely knowledgeable about their vehicle line and if he didn't know the answer he would be honest and say he didn't know, but then find it. I didn't feel for one moment that he was trying to sell me something and he was never pushy. He has a quiet confidence which I could appreciate, I'm sure that's why he's so successful. The communication throughout the process was amazing. He even dropped the new truck off at my home. I know that's not his normal practice but he offered as we had a crazy schedule at the time. Thanks again Ryan. We will gladly refer you to our friends and family.

Dave Long

Best service experience, went above and beyond. Thanks

Laura Zonta

I could not have asked for a better experience! Janelle was extremely helpful and made the whole process smooth and painless! Janelle and the team went above and beyond to help me out! They were friendly, efficient and not pushy in the least! I’m so happy with my whole experience and drove away in a car I love for a great price!

John W

Great experience - would recommend this to someone looking to buy a truck. Took one for a drive and my sales guy was attentive throughout the buying cycle. No pressure and at the end we negotiated a deal and I have a new Dodge Ram.

Derek Masson

My sales rep Oz was awesome, he answered all my questions about my Grand Cherokee and the professionalism was a great experience. I highly recommend buying your vehicle here

Andy Clarke

Bought my 2016 Jeep Willys edition from Fairview. Ryan Culver was a fantastic sales rep. I had been casually looking at new and used vehicles for a few months and was discouraged by the number of lazy, disinterested and even dishonest reps I encountered. I appreciated Ryan's honesty and great attitude, willingness to listen, and ability to follow through and help me get the vehicle I wanted. Absolutely the best sales rep I've ever dealt with. Thanks Ryan!

Michael Cooper

Friendly. Good service.

Bethy harb

Nick was excellent very patient and kind

Carie Jane

Great experience at Fairview Chrysler. Michael was super helpful and worked hard to make my Hellayella Jeep Wrangler everything I wanted. I made the drive from Durham to get this jeep and it was well worth it. Thank you so much!!

Dave Balcomb

Our salesperson Janelle was awesome. Very informative and didn't pressure us at all. We have had a good relationship with the service dept as well since the purchase

mike phillips

First I want to start off saying that this has been my easiest most enjoyable car buying experience EVER! Adrian was our Sales Representative and he went above and beyond what I have ever received from any dealership. We inquired about this van and I'm glad Adrian answered the phone. My wife is two weeks away from her due date and I told him we are from out of town. He said no worries we will deliver the Van to you and pick up your trade. Not only did they give me more for my trade than down here in Windsor, Adrian got my wheels powder coated for me and everything transferred and delivered all within in 4-5 days WOW!! absolutely will be moving all my vehicle purchases to the team at Fairview Chrysler. Even Ray helped us with the warranty and was extremely prompt with making the buying experience over the phone PAINLESS/EFFORTLESS. Go in to see my guy Adrian and you won't be disappointed.

Micky Mick

Got my new 2019 ram classic there. Got a good deal. Had to push for it like most dealers but it wasn't as hard as I've had. From end of onwards they need to move inventory to receive the new stuff starting to arrive in September.

Neil Kotch

Excellent buying experience with friendly knowledgeable staff. No unexpected fees, or surprises. Highly recommended.

Benny Migliaccio

Friendly staff with great product

Jacob Yousif

I purchased 3 cars from Fairview Chrysler best prices and very nice and helpful people

Venus varghese

Amazing experience. Kyra made sure that the deal went through.

Jim Thurston

Went for a simple radio issue which they couldn't fix on my 2018 Ram. What they did do through was put 2 scratches on my drivers door, which was caused by someone rubbing against it. They never denied it when I brought it up. What they did do was offer to "buff it out", which they only got it 50% out. They told me to bring it back another day when they have more time. Great thanks, inconvenience my again on another day. Oh and by the way they never fixed my radio (warranty) they told me I had to take it back to he dealer I bought it from because they "must have changed something to sell me that truck". Why I keep going to this dealer??? Its the definition of insanity.

ROY VERMA

Awesome place I was just looking around for new SUV ended up with 2020 jeep grand cherokee salesperson Adrian went out of his way to find the right color with all most all my features I requested ask for Adrian very knowledgeable on the jeeps etc

Ashley Taylor

I just bought a used Jeep Wrangler with the help of Mario. He was so helpful and even had the Jeep waiting at the front of the parking lot for me as I pulled in. He was incredibly nice to work with and I would recommend him to any family member or friend looking to buy a new vehicle. Mirela, who deals with the financing portion, also helped put me at ease for my first big purchase.

Rob J

Always get good service here, there service staff, sales staff and everyone in between are great. Seems like a family run place

Tyler Jordan

I need a lots of cars

M Chin

In 2016 I went to another car dealer to finance a vehicle and was treated poorly. Thankfully from that I found Fairview Chrysler. I was given awesome Customer Service and financed a van at a time of need, at a challenging time of my life. Therefore it was an easy decision for me to go back there for a trade in, despite moving out of the Halton region. The sales associate that I dealt with prior had since retired. So instead I dealt with Michael who was just as great. He listened to my needs and was able to assist accordingly. He promptly found me what I wanted and needed for my family! Jaksa was also very amazing at helping me out ... He made me feel like he knew me for a long time and was honest with my financial options. That being said UNEQUIVOCALLY THE BEST CUSTOMER SERVICE was illustrated by the team! However, it doesn’t end there. When I was going back for the delivery of the vehicle, I had been delayed arriving beyond my expectations. These guys WAITED till I got there at 9:25pm ... may I remind you they close at 9pm! And I didn’t feel rushed by them and I still had the same respect when we first began our business transaction. I appreciated the fact that they were willing to even do another demo of the vehicle, and switch over car seats etc leading up past 10pm. All in all they really are a great team of Family Oriented, Caring, Honest, Respectable individuals. It’s quite refreshing in today’s society as things aren’t the way they use to be. In my opinion they aren’t just a business establishment of money hungry, lemon selling, car sales men. They demonstrated to my family and I, the quintessential values of FIRST CLASS CUSTOMER SERVICE! In addition, they also threw in a set of headphones and my 1st Oil Change on the house. God Bless You All from the receptionists to the cleaning staff as I appreciate you All appreciating me Thank you Fairview Chrysler Dodge! ~MC ????????????????❤️

Blake Camden

Terrible experiences here - extremely rude staff who ridiculed myself and family members when trying to find information and resolution to issues pertaining to oil consumption of my Jeep. After numerous visits and tests at this dealer they refuse to acknowledge any problems. Now again, my vehicle is running out of oil after 5k km. I will not be buying another car from here and will proceed with this issue at another dealership. Do not contact me as this review will not be removed or altered.

Steve Bennett

Absolutely garbage service if you are not there to spend thousands of dollars they do not even want to talk to you. Most of the people working there have a bad attitude will never go back in there again

Kam S

Great experience all around. Mario the sales consultant was very passionate and helpful from start to finish(yes paper work and final deal as well). I know people have the biggest fear of being up sold at the end but at the end of the day communicating what you want and don’t want is on you the buyer. I had a great buying experience thank you Fairview.

Shawn Ranieri

Visited to see a Grand Cherokee and test drive it. From the moment we turned into the parking lot, I knew it was going to be a lousy experience. The parking lot was crowded with inventory strewn all over with no particular organization. The showroom was tiny and cluttered, making it difficult to navigate our child in a stroller. I had called ahead to see a specific trim level of vehicle. When we arrived, the rep I was supposed to see had left and another approached us, who had been informed about our interest. Knowing in advance what we were there to see, no effort had been made to make the vehicle available. After waiting to bring one around, it had not been prepped to show, meaning it was still lined with plastic and the materials were slick to touch, having been right off the factory assembly line. Come on!!! Not only is the Grand Cherokee a top seller, I had called the day before to see one!!! It didn't even have gas in it! Everything about their sales team was sub par. Here's an idea, have at least one rep that knows Jeeps well... I was told the "quattro" was different when I asked about quadratrac 1 vs quadratrac 2... Did I happen to test an Audi and not realize it?? Then the biggest sales mistake, riding along during a test... I am testing a behemoth SUV with my wife, infant and stroller... Any good salesperson would throw you the keys and say take your time. Also, I try not to judge people on this, but the staff were noticeably poorly dressed, to the point that the salesperson greeting us creeped out my wife... Really?! The Jeep is a great vehicle but this dealer put a thorn in its side. I knew that seeing a Jeep would mean tolerating a cheesy dealer, but I didn't think it would be this bad. This team needs to take a field trip to a dealer that has a clue and seriously update their practices.

Michael Gagliano

Called to make an appointment to get recall work done. They tell me they don't have any of the parts and they're on back order, try again in a week. I call back in a week, still on back order, try again next week. Try again the week after that, still on back order. Then I called Taylor Chrysler in Hamilton, they tell me "I'll order the part which will be here tomorrow. When do you want to come in to have the work done?" Work was completed that week to complete satisfaction. Well Fairview Chrysler, if you don't want to perform recall work for me then you lost all of my business completely. I now go to Taylor Chrysler for everything and they have been fantastic.

Weiguang Guan

I'm at this dealership for transmission service this morning. I made this appointment last week by phone, and I was told the price for the service is $130 on the phone call. But today the price becomes $250. I asked the receptionist who made the appointment. She said she had no way to find out. I give a 3 star rating in hope the transmission service is done in a professional way.

J. Dinning

Janelle was excellent to deal with. I gave her a list of "must" haves and she was able to work with my needs and found solutions. Great customer service. Pick up was quick and timely. Would recommend her and will use her again when I need new wheels.

Peter L

Great non pushy knowledgeable staff. Great selection of vehicles.

Gregg Pennington

Friendly staff. Clean environment. Just might get my next vehicle here.

First name

My experience was very good. Got myself a great deal and still very please with Service.

Nader Hanna

It was a pleasure dealing with Ryan, he was very attentive and took care of any concerns I had with the used caravan I was purchasing. I would definitely buy from Ryan again!

Jacob Joncas

Thanks Adrian! Love the new truck, easy and flawless transaction. 2021 Warlock in Patriot Blue!

Dave Hart

I just bought a ram Eco Diesel from this dealer and I can't be any happier with it or the sales person. Ryan Culver was fantastic to deal with! Right from the first phone call to the financing and then the delivery of the truck. Its was a fantastic experience! Even though I live in Sault Ste Marie he was more than willing to deliver to me! All I can say is thanks for the service it was AMAZING! Looking forward to our next deal! Dave Hart

Blake Dehooge

Bought my 2020 warlock here from Nate. Great experience and got me into a nicer truck then I thought I could for the price.

Brett Masterson

We recommend this dealership 100%! Everyone was fantastic. We showed up at almost closing time. Oz took the time to help us. He was very knowledgeable and professional. Ray did our paperwork and was super accommodating he also stayed late. We ran into some issues and Brennan sorted everything out. We are completely satisfied. Thanks so much,. We will definitely recommend them to our friends.

Liz Barrett

The best purchase experience I've had ever!!!! Kyra was fantastic super knowledgeable and easy to talk to. I was so happy that they got me amazing $ for my 2016 Wrangler. I'm pretty sure they sent to the USA!!! Big thanks to Dimitri and Brennan for all the help getting my perfect new 2020 Wrangler!!!! I'll definitely send all my friends/family to Fairview Chrysler!!!!!

Coreen Heary

10:30 appointment. At 1:30 I’m told by service advisor that it has to be relooked at by a more senior technician. Only to find out that she lied and it hasn’t been looked at yet.

Jung Kim

Thanks to Nick Giglione and team for taking care of my car purchase and following through on a missing spare key. The admin also go far and beyond to handwrite holiday cards to show customer appreciation. Overall a positive experience!

Joe Caccamo

Poor customer service ! I was referred to Mario from the sales team twice! Should have dealt with someone else ! Maybe he's the only one in sales ! Unfair prices ! Would not recommend!

Darcy Ellis

Just bought a new vehicle from Kelly who was not only very professional and efficient, but also super friendly and personable! She made everything so easy for us. Would highly recommend Fairview Chrysler if your looking for your next vehicle.

Bret Rivard

Great sales team, genuinely nice people. Unfortunately it ends there. Transmission had problems from the get go - and service department is the absolute worst to deal with - even on a 2 week old vehicle! Transmission got replaced only after getting managers involved and it was a struggle to get replacement transportation during the process. A complete mess. Rude, unapologetic and probably the two worst personalities standing at the front lines. Sorry to say for the sales people who do good work we won't ever deal with that place again.

jennifer o'flanagan

Kelly was amazing! This was by far my best new car buying experience to date :). She was attentive and made sure I was well taken care of. Jaksa was who I spoke with in financing and he was incredible! I can’t say enough good things and I absolutely loved the team at Fairview!

Gino Pasquariello

Purchased my wife 2016 Dodge Grand Caravan...salesman was Dave ...very understanding to what we were looking for... Thanks again!

Alex McClure

The receptionist, who was very polite and respectful, referred me to a sales person. Vanessa was very positive and helped me find the vehicle I wanted. She then helped finalise a deal with the Sales Manager (Sammy). This is the 3rd truck I have purchased from Fairview. I have been treated very well on all 3 purchases. I have compared prices with other dealers and this was the place to purchase. The staff want your business and will treat you right. I will certainly recommend this dealership and be back again when it is time to purchase again.

Gabe Ortisi

Excellent customer service. Dealt with Dmitri and he was very knowledgeable & professional.

Max ma

Customer service telephone staff has a bad attitude

Eugene C

Thank you to the team at Fairview Chrysler for their attentive service. Similar to the other reviewers my experience with the team at Fairview was very positive. On the sales side, Ryan (Culver) was patient, professional and honest with us. Now we are proud Ram owners. Their service department is also prompt and courteous as well. Excellence all around! Highly recommended.

Donna Bowker

We needed a new car and were dreading the entire process as in the past, we've never had good customer service and were made to feel like the dealership we were dealing with was doing us a favour. All that has changed with our experience here. Rob Dubois went above and beyond to help us find the right car for our budget. He answered our questions, made inquiries on our behalf and stayed in touch with us through the whole process. He is friendly, thoroughly professional and went the distance to help us. We don't really want to deal with anyone else again because we trust him and truly feel he is looking out for our best interests. We've never bought a Dodge before but based on our experience so far, we will definitely return. Haley Regan in the finance department is also a gem. Financing a new car can be nerve wracking but this is definitely not the case with Haley She works extended hours and was available by phone and e-mail to answer questions and make sure the entire process ran smoothly. Everything was done quickly, with thorough explanations and detailed everything we need to know. She is kind, professional and helpful. We really feel like she had our best interests at heart, too and wasn't just trying to close a deal. If everyone at Fairview Chrysler Dodge is as dedicated, professional and thorough as Rob and Haley, I don't know why you would go anywhere else to buy your car. We have high expectations for customer service and usually are let down but not in this case - they surpassed our expectations and have really taken exceptional care of us in this whole process. I can't recommend them enough!

Jaime Silk

Ryan Culver was my sales agent and he was excellent. He was kind, not pushy and genuinely seemed interested in what I wanted. He was generous with his time and a pleasure to work with. I would recommend working with him for a solid comfortable car buying experience! The other staff at the dealership were also helpful and the selection of Jeep Wranglers was appreciated compared to other dealers.

jenny landaverde

After getting my car stolen, I was in desperate need for a deal and a swiftly service. I came across Fairview Chrysler, checked their inventory and loved their variety! They mean business and stay true to their “ No B.S here.” I appreciate Mario and Jaksah’s quick service and professionalism. Thank’s guys !

Ryan Hennessey

Went in interested in purchasing a van based on a promo we were sent in the mail. The sales rep Ryan was nice but once we got to the point of making a deal the manager and special promotions rep were disappointing. They tried to put us in a vehicle that didn't meet our needs and their "best price" with promotions and further discounts were not even competitive. We had pre shopped another dealership in Toronto who by email right away had given us a $7000 better quoted price on a model 4 levels up from what Fairview was trying to sell us at thier "best price". Once I presented that offer to see if they would match they challenged the email as false and fake pricing that couldn't be done or that it was a demo van and used. Over the next couple days they kept following up and reducing the price. Then the promotions rep goes on to say the manager from the other night wasn't even the right guy to get the best discount and now he has a different manager that can give better deals. Seriously you were ok trying to sell me an over priced vehicle at the time if we didn't know market value? In the end they tried to get us back in by giving the same model we had priced elsewhere for their best price that they had to get approvals and make phone calls for and it was still more than what we ended up buying the Van for elsewhere. If you are going to purchase there do your homework on pricing as their price integrity is definitely questionable. If your willing to drive to Toronto you can find 3-4 other Chrysler dealerships that will destroy these guys prices.

Dale Mugford

Ryan and Rachel are great! The staff are friendly, not pushy, and very honest. No dirty sales tactics. They were able to find the Jeep we wanted quickly and bring it in for us. We visited a few other dealerships and didn't get treated respectfully. Would recommend to anyone.

StopDrop andSmolder

The team here at Fairview were excellent to deal with. I bought a car from Nick and we chatted via text to work out a good price. Nick also had other options for me and I never felt pressured at all. I was very happy with my trade amount and the financing guy gave me a fair deal as well. Everyone was very pleasant to deal with and I definately go back there when it’s time for my next car.

Chris Crispo

DO NOT, I repeat, DO NOT under any circumstances deal with this company for service. Sales are okay (in-so-much-as sales can be) but service is a nightmare!!!! Extremely unhappy and have therefore gone to another dealership I can trust to service my car. Nothing but problems.....

Dan Webb

The manager is very nice but unfortunately some of his employees are rude and argumentative. I will never purchase from this dealer again. I suggest going to the dealer on Guelph Line its bigger.

Yousuf Elashi

Cool cars

Garry Kang

Nice and welcoming

David Turvey

Great prices, Great Service!

Brian Girard

Ryan Culver was my sales person for purchase of a used Chrysler 200 Convertible - he was very good. He was not pushy, attentive and genuinely seemed interested in making sure my needs were met. He was generous with his time and a pleasure to work with, he coordinated some service after the sale. I would recommend working with him for a pleasurable car buying experience! The Service manager and other staff at the dealership were also helpful the service. Including questions about my other car a Dodge.

Alicia Pinsent

I would not bring my vehicle to this dealership. They just try to up sell things you don't need when you bring it in for service. The dealership where I bought my truck said they probably didn't even do the work as it was not needed but they still charged me an extra $100. Nothing was wrong with the brake fluid, just a little squeaking brakes needed maintenance thats all. I will never go back and will drive out of town to Hunt Chrysler any day.

Daniel Effendi

My experience at Fairview Chrysler Dodge was amazing. I was really impressed with the staff. I had visited a few dealerships prior to coming to Fairview and right away I had good vibes about this dealership. Ryan Culver (salesperson) and Rachel and ladies at the reception desk was amazing!! Made my transition into my Ram very easy. Ryan did not make me feel rushed and was ready to answer any questions that I had and took the time to walk me through all the inventory that possibly met my requirements. Great Job Fairview!!!

Shaun Else

Wonderful and friendly staff

David Musselwhite

Awesome service! Janelle Hunter really went out of her way to get the job done! Very friendly and responded to questions exremely quickly. I’d definitely contact her again when the time comes!

scott bissett

Have serviced 7 vehicles at this dealership over the past 8 years. My recent visit was horrible, quoted $3000 for repairs. Turns out that two of the parts they quoted were not required.......How can they scam customers like that. I won’t be back and neither will my colleagues, friends or family.

Athar Noman Khan

Excellent show room .... well stocked with cars ... tried the vans out on the road ... took a fancy to one of them ... Nick was terrific in trying to make the deal ... Will most probably go again and see if anything works out .... !!

John-Michael

Thank you Fairview Chrysler for wasting my time and gas. I had an appointment booked with "Michael" to check out a vehicle. I booked the day off work and drove an hour to come see this vehicle, just to find out it was already sold. Poor communication.

O E

Was there for service

Mayur Gandhi

Lost $5,500 in 3-4 months after (8 Months) purchase of vehicle because of bad transmission. I traded my Toyota Sienna for Dodge Caravan by putting trust on Chrysler. After purchase of my Dodge Caravan I found, Speed was not picking up and Sales person I dealt with before 4 months quit job, and I was dealing with her (All 3 employees from sales and service lied about she quit and sick and not present 2 days etc..etc..) , Now Service department want to Charge me $ 5200 for transmission replace. Not even negotiating (possible they could do 50 %) and on top of that they charge me $95.00 for 0.7 inspection of transmission. What a level of courtesy, I had to tow my vehicle twice to get out of this dealership. On top of that they kept my vehicle for 1 week to let me know about problem and maintenance, no phone calls received after 3-4 days . Ultimately I found that this dealership sold me Dodge Caravan with faulty transmission which can completely brake down after 8-9 months of purchase. What is meaning of buying from Chrysler Dealers....!!!

Burt Hurt

Polite and knowledgeable people and great selection.

Joseph Ad

Most definitely not coming back. Everyone was nice BUT unfortunately the service is what matters. I came for an oil change for my brand new factory ordered challenger. They recommended synthetic oil (which i was planning on getting anyway), so i agreed. It was not cheap because they said they needed to replace all the seals and whatnot. I also had coupons from mopar where i can get 2 jugs of anti freeze with the purchase of windshield wipers. Once it was all done, i got in my car to see the wipers but only one jug of antifreeze. I go back in and told the lady at the desk and she said no the coupon only said one. I had to check it again to see I'm not going crazy. It says 2. I let it slide. I wasn't going to start an issue over fluid. Fast forward a few months later, there's an oil leak. I brought it to oakville Chrysler and they found the source to be from the last oil change where the seals weren't tight enough or done properly-- i don't know. The guy said he'd recommend getting the oil changed now if i haven't done it yet so i told him i just had an oil change very recently and i dont drive much but i had switched to synthetic. He told me that THE VEHICLES COME WITH SYNTHETIC OIL FROM THE FACTORY. Fraud. Fraud. Fraud. Never coming back here nor do i recommend anyone to do so.

Sarah Menezes

Nice place for car

Gary & Barb Walker

This is my second vehicle purchased from this dealership. I had the same salesman both times, Leah Armstrong. He is gracious, and very eager to deliver exactly what you are looking for. The fist was a used 2500 Ram diesel super cab and Long Box. he delivered a beauty, a 2012 with only 53000 on it. Perfect for my hauling needs for one year.. Next traded in the truck for a Grand Caravan "Black Top" edition and love it. He tried , and succeeded in bringing down our monthly payment by $250.00 we have now a new vehicle.

A Talking

This dealership is in need of a facelift and some organization. The places looks like it's stuck in the 90s. Pretty sure the walls are still stained from cigarette smoke. Was trying to look at Jeep Cherokee. The 2 sales reps "helping" us hadn't a clue where the keys to the car were. So what's the solution? Take a bunch of keys out to the lot and push panic buttons until we find a winner! Just ridiculous.

Praynallday

I went in on Saturday to schedule a service appointment and was told monday after work would be a better day so I said okay no problem. I phone today (03-16-20) to see if they had a loaner I could use if they had to keep my truck overnight. I was first told that the appointment was for tuesday and not monday (not a huge deal). Then I was, very rudely, told by the women on the phone that there was no loaners available. So I asked when would one become available and she said she didnt know. I then asked if she could check and see when one would be coming available and her response was "no I cant" she then told me if I wanted a rental car I could rent one across the street for $25 a day. I'm not sure why this women was so rude on the phone but I can assure you I will be taking my buisness elsewhere.

Joseph Smith

Michael and the team were great to deal!

Rick Gamble

I think they need to replace the service staff and rebuild. They dont want business which i am sure would be a shock to the owners.

Iris Gutierrez

Great Service!

Casey Siena

Great service from the moment I stepped in at Fairview Chrysler. They set the bar high for great customer service during a time where service is hard to find. Kelly went above and beyond to help us out and found our dream ride. Couldn't be happier with the service from her and the entire team. Seamless and great communication. I don't review many places but needed to share my experience with others. Thank you Kelly and team at Fairview Chrysler, we will be back!

Bryan Van Geest

I bought a new Jeep Cherokee L at Fairview. The service and experience was all good. Sebastian did a great job for us looking after everything.

Jill Lewis

Our experience with Fairview was great. All aspects of the purchase was comfortable and enjoyable. Michael walked us through all aspects of the Jeep Wrangler Rubicon that we had questions about. Although pricing was important to us the feeling of trust and not being pushed into anything we weren’t comfortable with was also of utmost importance. I can honest say on all accounts our expectations were met or exceeded. We also did our research on pricing and after searching prices nationally for a similarity optioned Wrangler, the Fairview pricing was the best we could find. I can say without reservation that we had a great experience from start to finish and would not hesitate to send any of our friends or family to Fairview for their next vehicle purchase. Mark & Jill

Heather McQ

Got the parts I needed but staff all looked like they were being inconvenienced and did not want to be there

Ryan Molony

We were going to get a car from another dealership but had an awful experience. I called up Nick and he was amazing. Friendly, insightful and was great with follow ups but not in a pushy way. Jaksa was also fantastic to deal with. Again, knowledgeable and really broke everything down for us. Will be long term clients based on this experience. Thanks for you help!

Oldguy

Absolutely the worse experience I've ever had when buying a car or anything else. Now I know why they have one of the lowest review scores of any other dealership (my salesperson was Ryan ). We had come to an agreement and I even gave a deposit to secure the truck I was going to buy. The next day they responded back and told me they missed my requests for some options and then told they couldn't do the deal that was agreed apon. I'm not sure if this is even legal. But it sure is a slimy way of doing business. It's sad that Chrysler doesn't know that this dealership pulls these kinds of actions. Just a note to people who plan on buying a car. Please read the reviews they are very helpful.

Anthony Fattore

Fast friendly service. Always on time with repairs which is fantastic too many dealers quote times and go way over that fairview never misses the mark

Dr. Erin Woodburn By Functional Body Institute

Adrian at Fairview made my purchasing experience a breeze and was so knowledgeable and helpful. Love my new jeep. Thanks Adrian!!!

Dagmar Verdon

It was very busy but the customer service was very good. I got may car within 3 day. I am happy with my purchase especially my car.Thank you!

Brad McCready

We bought a truck from Fairview Chrysler last week. Janelle Hunter was our sales lady and she was excellent to deal with. No pressure, easy to talk to, knowledge able and made the process easy.. This is our second time buying a truck from Janelle and won't be the last.. I highly recommend visiting Janelle Hunter at Fairview Chrysler if your in need of a vehicle. Thank you for making our purchase easy! We love our new ride!!

Babatunde Afolayan

Good service

Ivan dombrovsky

Dave in the service department is fantastic to deal with. He is very knowledgeable and courteous. Thank you.

Peter Bzonek

I recently purchased a Jeep and was very happy with the experience, especially being able to go on an extended test drive. Ryan Culver and the staff @ Fairview were very caring, helpful and organized.

Zoran Kanlic

My parents bought a 2012 Journey from Lorne. Let me start by saying, that Lorne has been a great advisor from the second we met him. He showed us a couple of cars very transparent and we decided to buy the one we liked but it had a noticable shake over a 100km/h. After a week of driving we brought the car back and John the sales manager and Lorne the advisor and Shean the service manager looked after us like a professional dealership should. Turned out the front rim was bent. They put a new rim on fixed the vehicle gave my parent a week of free rental and all of that without a hassle or any money spent. Thank you guys and we will be back to buy another dodge in the near future.

Jillian Adams

Personable staff that made the entire process very easy and efficient.

Angelica Frak

I've been a customer at Fairview for about 5 years and have had nothing but great experiences. Friendly staff, timely service and very dependable! highly recommend this location

Freda Giesbrecht

I dealt with Leigh when I bought my Jeep Cherokee, when I test drove one they had there it had a panoramic moonroof and I told him I wanted the exact same one. When it was finally installed and I went to pick up my Jeep they put in a regular sunroof I looked at Leigh and said what the "heck" is that and he just shrugged, in other words too damn bad. As soon as he got his money he treated my like I was just a dumb woman every time I asked him a question he would roll his eyes. I called the Manager of the dealership and left a message and he had "John" call me back who also said he would get back to me and I never heard from him again. I made an appt. to buy and install winter tires but have changed my mind, I am not wasting another dime there.

Brad Moore

I have had nothing but excellent service from both the sales and service teams at Fairview Chrysler. I bought a 2015 Ram EcoDiesel in November 2014. The sales staff was excellent to deal with and I believe (after checking on CarCostCanada) that I paid a very fair price for my truck. I had an issue with the fuel regulator in January and dropped it off at the dealership on a Sunday without an appointment. I got a call first thing Monday advising me that they would look at it right away and get back to me. Later that afternoon, I received another call with a diagnosis and repairs were completed in a very timely manner. At about 10000km, I noticed a minor issue with my rear bumper. The service manager had a look at it and advised that they would replace it. I have recommended Fairview Chrysler to many of my friends and coworkers.

Spencer Lewis

Sales staff was good. Got the deal done quick. Didn't have to waste anytime with everyone doing there job well. Very friendly and professional. Love my brand new 2021 dodge RAM Warlock. Thanks to everyone at Fairview Chrysler!

Brandon Buechler

Vanessa & Ray were fantastic. Vanessa went out of her way to find me the best deal possible, in a car that I could afford & enjoy driving; Ray explained all the financing in a way I'd understand. I'd recommend these guys any day.

A Felkai

Janelle, Dave and Ray were all wonderful. Had a great experience, they listened to all my needs. I found the perfect dealership with the perfect team ! Would recommend Fairview and Janelle to everyone!

jameson clairmont

After reading some of the reviews I was a little bit leery, but this store was the closest to me. So glad I went. Love my new jeep, Nick was awesome and so was the management and the rest of the staff! The whole process was very easy and I got a great deal! highly recommend.

Kevin Martin

Older Dealership. Service and Staff are good.

Daniel Morris

I contacted Janelle at Fairview Chrysler through a contact at my work. I could not be more pleased with how easy the whole process was in getting my new truck! From start to finish (a really short time) it was straight forward and Janelle even came in on her day off to accomodate my hectic schedule. Janelle and Fairview Chrysler are great and I would definitely recommend them to anyone looking for a Chrysler vehicle!

Andrew Gross

Very Expensive, you ask them to do something and they don't do it. I do not recommend going to this Chrylser Dealership.

Bibi C

Very friendly and great customer service

Kaelyn Foley

Janelle is fantastic! I bought my 2018 RAM 1500 from her at another Dodge dealership and my boyfriend, Andrew, bought his 2018 Cummins from her at Fairview Chrysler. She's fun but professional, not pushy and goes the extra mile for you. Fairview has a huge selection to choose from and the location is easy to get to!

Danilo Adduci

Horrible experience! Second time Im in this store and second unpleasant experience. I have booked an appointment to oil change and arrived in the time agreed. A lady in bad mood told me my name was not on her list and that I will wait for more than 2 hours. Hopefully I came to Dodge service store in Wyecroft road Oakville and they were immediately able to take care of my car. Such a totally different experience. So if you want service for your Dodge Chrysler dont want your time in Fairview come directly to Wyecroft road in Oakville.

Justin Mandair

I guess I am partially to blame for trusting the dealerships word. Had a 2017 Porsche Panamera brought over to BC without seeing the vehicle in person, and trusting their statements. Car arrived with surface scratches over the entire vehicle front to back, that sadly cost a pretty penny to buff out. Asked the dealership kindly to cover just the cost of attempting to buff them out via polish. For a $120,000 car arriving nothing like in the pictures. " Too bad so sad" was essentially the reply I got....and I waited a month before posting this review for them to "get back to me" although I did ask, and document confirmation multiple times to please send any photos of even the slightest impurities so there are no surprises. Car is currently at Porsche for other works, which thankfully the vehicle has warranty still. Undercariage literally had pieces of debris and mud all under it before they can even begin to diagnose the suspension issues not noted. Again can't blame them entirely, as I should have done my own due diligence before writing the cheque. Lesson learned, They may be a great dealership in person, but for anybody looking to do any online or virtual purchase, especially during this time. Please don't make the same mistake I did. Be safe all!

Carlo Haddad

Just leased my third car from this dealership. Received the best customer service ever. They've answered all my questions in a way that left no doubts in my mind. I will definitely let my friends and family know about the great price and treatment I received at this dealership. All the staff members I dealt with were professional and helpful. I can honestly say I will keep going back because of the great service I received.

Adam Price

I was very happy with the service that I got from Fairview Chrysler (Ryan Culver). They were professional and not pushy at all. I live in scarborough and talked to dealerships in my area and found salesmen to aggressive. Ryan Culver offered good friendly service at the best price. Made it worth a 45+min drive to go get my RAM. Thanks

Carmen Talarico

Service advisor Brian Peters was great to deal with. It’s like a breath of fresh air to have an awesome experience with a service department. I will be driving from Ancaster to Burlington for service in the future.

Terri Webb

Christina was fantastic in making sure l understand everything. Thank you again Christina.

Pedja L

I purchased 2017 Dodge Ram about three months ago. I just came back from up North. On my way back my left front tire blew up. After replacing the tire, I have inspected the other three tires and noticed that the rear right tire also had a bubble in it. Today I have contacted your office and talked to the manager of sales, 'Ray' (spelling?) and Judith. Explained in detail what happened and after that I was transferred to the service department. The manager of sales told me to book a service to check all tires and that they will see what can be done. I spoke with the service department staff (female, don't remember the name) and I requested the earliest appointment possible due to the fact that I am driving the vehicle with two spare tires. I was offered Thursday as the earliest appointment. After that, the sales staff repeated multiple times that the tires are not covered under warranty. My understanding is that the tires are covered under manufacturer warranty for the first 60000 km. I have purchased the vehicle with 15000 km on it. I have put in 5000 km more. She also insisted that I probably had a nail in the tire causing the tire to rip. With regards to the appointment, I was then told that there is a big possibility I will have to leave my vehicle at the dealership; however, they have no available vehicles for me to rent that day. How is this possible? I was offered no options. So, I had two tires blow up and am driving on two spare tires now, risking the other two to blow up. This is a safety issue and must be addressed immediately. I am beyond upset and very disappointed in your dealership. I thought Fairview Chrysler Dodge Limited stands behind the products they sell.

JOHN mataya

I recently purchased a 2017 GT350R from Fairview and was ably assisted by Mario right from the get-go. Mario was a pleasure to deal with and acted in a professional manner throughout the sales process. Often times people are led to believe that buying a car is a high pressure event, but dealing with Mario and Fairview was the complete opposite. No complaints from this happy customer —- Fairview did what they said they would and I would definitely buy another vehicle from this dealership. Thanks Mario and the Fairview Team !

Brian Wilkinson

rude, terrible service, liars and cheats. I bought a used Grand Caravan in January 2015. March 2015 noticed my A/C is not working correctly, brakes are making a noises, made a service appointment they informed me of a outstanding recall. dropped the van off for the appointment, they never looked at the brakes or did the recall, they called me after having the van for 8hrs to say it would cost $400.00 in parts plus the $87.00 they are charging me to diagnose the A/C problem non of which is covered by mfg warranty or the extended warranty they sucker you into. after several chats with the used car manager we agreed on a 50/50 split on the parts, made a new apt for the following week only to show up and be told they did not have the parts. this was very displeasing. turns out I was able to fix the A/C problem myself by recalibrating the HVAC controls for $0, works great now as for the brakes I will replace them myself and have another dealer repair the recall. Stay away from this dealer!!!!!!!!!!!!!

Lacey Mangos

I have never written a review but his is worth it, FANTASTIC service from Janelle. I walked in they helped me with a great deal on a minivan. It was rush and I left with the car within a couple hours of walking in. I cant say enough about the hussle they showed.

Jim Castelli

Best experience purchasing. Although I was solicited by mail and phone, everyone was welcoming and friendly. I did not feel hustled. The company rep Rob stayed in the loop to ensure I was happy.

Shawn Allen

Just wanted to say how happy I am with Mario Dimitri and Ray for taking care of me and my beautiful new truck. Great service, would highly recommend. thank you.

Kristian H

Visited a handful of dealerships when shopping for a Grand Cherokee SRT and Fairview had several in stock with a wide variety of colours. Their sales team was very knowledgeable, didn’t pressure me and their trade in prices were very reasonable. Within 48 hrs I had my dream SRT! My sales rep Nick and business manager Steve were a great team.

Jason Bowden

Fairview Chrysler has been nothing but superb and extremely helpful in the process of purchasing our 2016 Durango. All the staff were very knowledgeable and went above our expectations. Rachael in the finance department was very helpful and never once tried to push us to purchase unnecessary warranties etc. Always quick to return emails and answer all of our questions. Jack and Ryan made the sales aspect smooth and crystal clear. Through the process, they both were very thorough and extremely helpful when it came to our questions being answered and did so in a timely manner. HIGHLY recommend this dealership for your next Chrysler vehicle purchase. We cannot be happier with our choice of vehicle and where we chose to purchase from. 5++

Breanne Maulucci

Janelle Hunter was an amazing sales representative for this dealership. If you want someone that take time to listen to what you need and will go the extra mile to find the vehicle you want; then contact Janelle!! I love my new truck!

Paul and becky Vila

We got a great deal on a car. The service was great.

KD Canuck

I made a mistake. I never should have purchased a high end vehicle from this dealership. I trusted that they would be professional and handle it properly. I was told it would get a full inspection from an authorized service shop and if service was required, it would be completed. Apparently, they do not understand that a vehicle needs service if it has not been done in over a year or two even if the kilometres are low. Nor did it get inspected by an authorized dealer. I would not trust this vehicle of their new high end division for these type of vehicles.

Josh Kirk

Great experience. Janelle helped us find the perfect vehicle for our family. No pressure, no hassle. Would highly recommend.

MIKE A

just wanted to thank sibastian and dimitree for such amazing service, purchased a 2021 rubicon for my wife which was the best deal not in toronto or ontario but in all of canada. i can guarantee this dealership has the best prices and top notch service.

matt mervyn

Got a good deal on a new truck. Ryan took care of me and was easy to deal with. Tried very hard to find me one on a local lot but had to order one anyways. I would buy again from fairview.

The Pattersons, Mary and Lee

I have gotten work done on my Truck with them in the past and they have never disappointed me. This was my 1st purchase with them and they were extremely friendly and helpful. I would highly recommend them.

Mark Rytwinski

Great service buying a new truck. Truck was ready when I arrived, the entire process was very quick. Kelly was awesome !

Terri Licata

The service was fast the staff friendly and helpful.

Elaine Andrews

I have been a long time Dodge/Chrysler owner and have dealt with several dealerships in the past, but this time I was very impressed with the level of customer service and attention to detail that I received at Fairview, especially from Ryan Culver. He was attentive, personable, answered all our questions and was never pushy. He made sure we were well taken care of and that the car we chose met our expectations. I recommend contacting Ryan for your next vehicle.

Tan Fin

Fantastic team. Work hard to help

Maria Koutroulakis

I was in the Burlington area and noticed that I had a nail in my tire. The staff took me in right away and had my tire fixed within the hour.. Next time I buy a jeep, I am definitely coming to Fairview Chrysler and I will be referring them to all my friends. Great job..

Tim Rankin

Showed up for my service appointment after taking a day off , only to be told they booked the wrong day and could not accommodate me today. Bye Bye Fairview

Ken Ken

(Translated) New and old car prices are quite good (Original) 新旧车价格都相当不错

Luis Honorato

I want to thank everyone at Fairview for a good experience and friendly atmosphere. I recommend that you visit them if you are looking for a vehicle, ask for Adriane.

Cathy Mcalpine

Service..... that departent comes second to none always looking for return valued customers. Cheers to that department staff first class all the way

william mclaughlin

Great no nonsense Salesperson Sonia Borges highly recommended

Kim Jackson

Knowledgeable and energetic customer service.

Mark Albus

Would you buy an automobile from this dealership? Bought a Jeep Grand Cherokee 2020 new with black metallic paint for~58k cash in March. The dealership and salesperson "Nick" did not disclose that the vehicle was damaged or had an accident.There was a repaint and detailing of a section of the front bumper ~24 inches+ by 2.5 inches+ and around the left turn signal to hide the repair .The detailing wore off with the rain within a few weeks to reveal a very dull fine rough finish devoid of gloss or clear coat.It is extremely noticeable and eye catching. A professional collision and body shop recommended by Dodge/Jeep dealership in Ottawa stated that the repair was repainted with professional equipment and skill? but poorly done.This was examined at by two body shops.Estimate to correct or repair ~ $1000. The salesperson at Fairview said he is just in sales and that the consensus of his superiors was not to honour any solution to the damage. Photographs of the bumper were documented at a Chrysler dealership in April and after Chrysler Customer service advised to contact original dealer original dealer that just is unpredictable. From April to Sept ,Chrysler Customer Service Claims it was not a factory issue.Fairview had no comment about the issue and procrastinated . The salesperson did say they had paint issues in the past and damage to vehicles due to the close proximity of train tracks to car lots? and vandalism. Photographs were documented at a dealership in Ottawa place of residence in April , it was recommended after Chrysler Customer Service we go back to the original dealership for the repair. Well integrity and accountability is lacking at Fairfield. Unfortunately I bought from the wrong dealership. Any response concerning this particular case from Fairview is just PR and without merit.

Brett King

Been a life-long customer at Fairview Chrysler and have never had a bad experience. Everyone in the service department is friendly and they get the job done quickly and competently. They're honest and genuinely want to help you. As long as you show them respect and don't take your frustrations over your car problems out on them, they will more than reciprocate. No one likes having to get their car fixed, but Fairview makes it bearable.

john carvalho

Best prices and Tim is a great associate.

Nathan Stanley

Have been saving up and considering a variety of vehicle options for months and months. Found the perfect truck at Fairview Chrysler. Had a great experience dealing with Janelle, Dimitri, and Brennan. Would most definitely refer any of my friends or family here. Extremely happy customer !

Arlie MacDonald

Very nice but somewhat slow 2 hours for an oil change

The Hunter

Excellent buying experience at Fairview Chrysler. My sales Rep Kyra was awesome to deal with , she was very bubbly and went above and beyond to make sure I had a good experience. She answered my emails even when she was off shift , and made sure to follow up with me even after I picked up my New Grand Cherokee.

Nick

Christina in service was professional and helped answer all my questions. Made me believe in dealerships again!

Rob A

This Chrysler dealership is the best... They have the best prices, customer service and pay the most for your trades... I've bought 2 cars from them in the last 4 years and couldn't be happier... Special thanks to Kyra and Dimitri who provided the best service when buying my 2021 Ram limited...

Bruce W

Drove 2 hours to check out a used demo truck. It had 5000 more km then it was advertised.

Gary Gosley

Very good people. Providing great service!

dennis smith

Great service

Debbie Jean

Christina Jennings was amazing and very helpful She is an asset to your company , don’t ever let her go! Thanks for everything Christina !

Daytona Girl

I had an amazing experience at Fairview Chrysler. I made an appointment with Janelle over the phone and she had the vehicle ready to test drive when I got there . It was even warmed up considering we were in a deep freeze. It was an east process and I was picking up my new ride in a few short days. Steve was also excellent in handling my financing and I would definitely recommend the team at Fairview Chrysler

Talha Qamar

Fantastic dealership, great customer service!! Many thanks to OZ who helped me buy a Jeep truck. He answered all my questions, very courteous and professional. Highly recommended!!

Margaret Klanjscek

Thanks so much to Nick and Mirela for their excellent customer service, and for creating such a wonderful vehicle purchase experience for me! Both Nick and Mirela were extremely helpful, patient, knowledgeable, and respectful. They both made the whole process easy and smooth. I absolutely love my new vehicle! Thanks again Nick, Mirela, and Fairview Chrysler.

Kim Winer

Get my oil changed there they take a hour to do a 20 min oil chane

Hunter Transport

Just picked up my New Truck Ram 1500 and had an awesome experience ! Jaksa helped make the financing was quick and painless. Unlike other dealers that I visited , I didn't get the run around for my trade in value and they were upfront about the pricing and best of all NO HIDDEN FEES !! If you are looking for easy, no stress buying experience go and see the Team at Fairview Chrysler

Steve

No experience with the sales, but their service dept is a waste of time. Been their twice now to address two warranty issues, nether has been addressed yet. My remote start only works intermittently and they didn't even try to diagnose after not reproducing the issue right away. It's been 2 trips and counting already to replace a simple bad key fob! They took my bad one on the first visit and they can't/won't give it back, so I can't even go to another dealer for the replacement. If all you need is an oil change they may be OK, but it feels like I'm just wasting my time for anything more complicated than routine maintenance. Update: I did follow up with Warren in response to this review. The outcome of that is the Fairview team did a great job from that point on. They went out of their way to accommodate me and to try to fix my intermittent issue remote start issue. So far the results look promising. I have updated the review from the original 2 stars to 4.

lien mai

I deeply regretted to make the purchase at Fairview Chrysler dealership because they did not keep their promises to provide the Pre-own vehicle 120 points inspection certificate and the clean car on the delivery day. When asking about this document on delivery day, the Sales man told me “services dept. closed and could not access it". He promised he would get it and mailed to me on next day. Later he informed me in his email "The car had low mileage and passed safety inspection. So, there no need to do anything”. I was really upset because I felt like I was cheated. Before making the offer, the Sales man promised to me "our dealership will do 120 points inspection to make sure the car is in good condition before delivery to customer and the clean car”. Then I expected those. That was the reason, I paid more to Chrysler dealership than other small used car to get this type of certification, in order to prevent any mechanical breakdown occurs so soon. Instead, I did not have not only the 120 points inspection certificate but also the filthy car condition with lot of dirt and fingerprints everywhere on the delivery day. I contacted this dealership regarding sales man’s broken promises. The sales manager contacted me and offered to fix all the issues: to do the 120 points inspection, detail interior car, install wheel locks, full gas tank and a loaner car”. I informed him I would bring the car in when Covid 19 die down. He agreed on my request. A couple days later, the Sales manager sent the email informed me “the 120 points inspection already done” and also attached “the vehicle checkup sheet’ without service technician name, the service date, vehicle info: (brand, model, VIN, year). When questioning the sales manager how he performed the car inspection while the car was in my garage? He still insisted “this is the 120 points inspection certificate”. I informed him: that was the checkup sheet for Oil services appointment (only had 50 points checkup). And all the tires and brakes measurements checkup boxes were entirely different from my safety inspection certificate measurements. I was wondering where he got those measurements from? I came to brand name dealership for the professional services and high standard of excellent customer services in order to have a good used car with a peace of mind. But not for the headache, hassle and fraud. This was my very big misstate and bad experience in dealing with this Fairview Chrysler dealership. I felt this dealership cheated on me and falsified the document to close the file asap instead of fulfilling their promises. As a customer, I just want to be treated fairly, honestly, respectful and with integrity. If anyone want to avoid all hassle, stress, frustration then they must stay away from this dealership. Frustrated customer P.s: I drove my car few days ago on the bumpy streets and found out there were the squeak and rattles noise in the passenger’s door. It was evidence that the Fairview Chrysler did not inspect the car before delivery it to customer.

Melissa Overholt

I have purchased my last to vehicles from this dealership, super friendly knowledgeable staff and excellent service department.

Jennifer Benevides

Very unprofessional dealership. I booked an appointment with service for a warranty service which i was told would be covered. When i arrived I dropped my keys and sat outside. The mechanic i kindly asked if they can wash my car after service he rudely said, not my job ask the front desk. I then asked the girl at service and she responded with yes no problem. I then got a gentlemen approached me which seemed to have a manager ego, he said wont be covered under warranty . I then went to explain that i was told it was thats why i booked an appointment. He shrugged his shoulders, i then asked him can you kindly run car into wash.. he responded with no we do not wash cars here? Each dodge dealer i have been has had no issue with this request. Communication between staff and customers is very poor. Staff here all have a different story. I recommend sticking to 1 story. Myself and my husband wont be back.

leroy burton

Had a great experience!!!!! Mario is awesome to deal with. The price was great as well. THANKS

Dino

Great dealership and high marks to our sales pro Kelly. She made the whole buying experience seamless. Highly recommended!

Mark Rasmussen

Was attempting to call for service. Turns out it was a different Chrysler dealership than i usually use. Once I figured out that I had called the wrong dealership they hung up on me instead of offering me service for my vehicle.

Warren Bell

Terrific sales process - easy, transparent, clear, not pushy, knowledgeable, fast and complete follow up on questions. Everything was on time and very well organized. Top notch experience.

JACKIE STOKX

I couldn't be more displeased. I bought my 2018 Chrysler 300s from Fairview back in January of this year. Since I bought the vehicle, things have just gone absolutely wrong. 2 weeks ago, I noticed my drivers side mirror had what looks to be pry marks in it - I questioned it for a bit, and of course, it bothered me as it is not a cheap vehicle. Shortly after, I was in the Appleby Auto Spa, my car was in the dryer portion and my drivers side mirror cover FLEW off. I was mortified. I pulled around - the employee retrieved the cover for me and told me it looks to be 3M TAPED on! Which means, it is from a JUNK YARD. The pry marks make sense - someone pried it off at a local junk yard - quickly painted it and 3M taped it on like it's good as new. Now guess who has to fork out expenses for a brand new mirror assembly? I do. Not only that - but today I noticed that all the tint on all my windows is bubbling. Which I know for a FACT, fairview tints the cars windows that come in. So again, guess who has to now fork out more money for tint? I do. Not only that - but when you look at the driver's side, you can tell it was all repainted as it is a slightly off colour and there is a TON of over spray - according to my documents, there was no damage to the car. I do not care if the car is "used." It is a 2018, not a 2012. And once a car comes into your dealership, it is your responsibility to maintain it and ensure it is worth full posting value. If you go here to buy a used vehicle, whether its a year old, or 5 years old, please ensure you check EVERY nook and cranny. They will avoid fixing any cars that come in and do extreme minor touch ups they think the buyer wont notice - trust me on this. PAY CLOSE ATTENTION. Otherwise you end up forking out way more money for repairs!

Taymer Hill

This place is horrible I purchased a used ram rebel only to find out come winter time that the 4 wheel drive didn't work ... Then they couldn't figure out what was wrong with , when they did they realized someone tried fixing the differentials and put the wrong gear ratio in it ! So after realizing that they had sold me truck that was broken they tried getting me to pay over 5 grand to have it fixed not to mention it was winter and I had not had my truck for a month ... So after some arguments they covered the cost - only to find out from another dealership that they had put a used part in my truck which didn't even last a year and was all rusted ... More time in the shop and add that this was during covid so my parts took longer than usual So after several calls to try n have something done about this , everyone was nice on the phone took all my info n just never called me back . This includes the general manager, head of sales and some random who left me a voicemail asking how my truck was or if I had any issue So I think it's safe to say I got ripped off n should prolly get a lawyer involved ... Needless to say I don't think I will ever purchase a Ram again n I wouldn't recommend this dealership to anyone How's that for customer service maybe it's a gender thing maybe it's a race thing all's I know is I was not treated fairly after signing on the dotted line

Sherry Westfahl

I'm setting this rating to a 2 for now, and may update it later. I had called to make an appointment for at least an alignment, after hitting a bad pothole. I was told that it takes an hour and an appointment would be needed. I was offered some times, and chose 1:30 PM, assuming it gives them a good 1.5 hours for a 2 hour job, and allowed me to still get my daughter from school. Instead after 1.5 hours my car still hasn't been touched! I sat in the lounge and no one had offered to update me on the situation. Customer service as i know it, would be to update the customer who is waiting, letting them know there has been a delay. After I decided to ask how my car was fairing, and was told it hadn't been pulled in garage yet, I was offered the option to reschedule?!?.. really? If it was communicated that they needed the car here all day and to make other arrangements I could accept the delay, but it was communicated to make an appointment. In reading reviews for this location, it does seem their service department is having challenges. Being told that making an appointment is required for an alignment, then seemingly the appointment isn't scheduled against other appointments using the same equipment, seems to me like booking meetings when the schedule shows the meeting room is already booked?!?!? Overall so far, a few challenges with service scheduling and customer service. Will update once there is an end to this appointment, if there is.

ashley mcilrath

Had the best and most hassle-free experience purchasing my new van from Nick. He was very thorough and knowledgeable and I would recommend anybody looking for a new vehicle to see him first!

pubz dade

parts & service people....rude, grumpy and unbearable in person also on the phone. you can never ask them a SIMPLE question without a snoby answer. you go in thinking they cant be ignorant to you in person...wrong. they are either underpaid or over-worked they got a nasty tone to them. two of them got into a fight with each other over a car being done or not lol get it together people... no class...not professional....almost like the guys who work at scrap yards (probably hired on from tho places) stay away unless your just a nasty person yourself then you got a good % they will treat you better. sales department never dealt with...never will so i cant judge them.

Michael Janelle

Quick and easy sale ! Right price for the right car ! Recommended !

happy fruit

I had an appointment booked ; so I dropped my car early in the morning and came to pick it up at the end of day for regular oil change service and saw they even did not move my car from parking and they asked me to reschedule after having my car for 8 hrs. Never will go back to this place. Worst experience ever. The staffs are very unorganized, careless and unfriendly!

Logan

Bought a ecodiesel as my second vehicle from Fairview, sale seemed to go smooth but recently discovered to make sure everythings in writing. Had an agreement on an oil change package and had a verbal agreement on moving a booking date. $243 for an oil change later left a bitter taste in my mouth

Adam Wigdor

Great folks and better deals!

Matt Roulston

Brought my car here for warrenty work twice first time was an oil leak for my 2018 jeep still under warrenty they found the leak and put black sealant over where it was leaking and called it a warrenty repair second time was for condensation in a headlight after I was blamed for the issue they replaced while at the same time breaking a clip for the wheel trim that now sticks out and the bumper under the headlight was pushed out I had to bang it back in place terrible customer service and repairs

David Johnston

I had a great experience with Fairview Chrysler-Dodge, especially with Sonia Borges thank you for the excellent job you did, and the time you spent to insure I got the perfect truck and staying within my budget. Also thanks for taking the time to show my grandson how everything worked in my 2017 Dodge Ram Truck.

p Issam Aleian

Horrible experience no respect. If you don't walk in with a bag of cash in ur hand they wouldn't even look at you while serving you but then when u mention any sort of payment that ur willing to make on the spot you begin to realize smiles..... weird no? My experience never again especially this location...

Patrick Milligan

Thanks for the incredible service. I was so impressed with my whole experience dealing with reception and Amory in service. My new ram had issues and they were the only dealership open and willing to diagnose and fix the problems due to the virus. I was , am so impressed. Fixed me up within a day. I highly recommend this dealership. I’ll be back. Thank you so much. Best regards! Pat

Simon Hathaway

Great place never had any issues with services and just bought another jeep.

Sammy K

From start to finish, my experience at Fairview Chrysler was incredible. Great prices, amazing sales staff and a wide variety of inventory! Go visit Janelle for all your vehicle needs.

quentin keitel

I would not believe these top reviews most likely staff or friends. Bought a new 2018 jeep cherokee. Hood is a problem in 4 times still not fixed. the main computer resets and blue screens. In 4 times and taking cabs to work. This was brand new off the lot. Bought extra warranty for what. Told all the lies. We didnt see it happen. You need to come in when it does this. They dont listen. I sent an email no reply months ago. If you were emailing about a purchase to take your money I am sure I would get a reply. Avoid this place.

Joey S

Amazing experience at Fairview Chrysler! Purchased my new Cherokee there and have been servicing it there ever since! Friendly people in all departments!

David Lock

Absolutely great experience at Fairview Chrysler dealing with Nick in sales and Steve in Finance. They made it very easy to get a great deal on a vehicle and colour that was not easy to find. I highly recommend seeing these guys FIRST for anything Chrysler/Dodge/Jeep!

John Ackert

From out of town...purchased a used 2018 van that was advertised online. Vehicle presented exactly as advertised. Sales rep Sheldon was very polite, answered all my questions and did not waste my time. Same goes for the business manager Ray. Vehicle was professionally cleaned and ready to go when promised. Very straight forward pleasant experience...less stress compared to some other dealerships. Worth the drive!

Cookie Monster

I just purchased my second new vehicle from Fairview Chrysler and have been thoroughly impressed for the second time. Everything from Service to Sales has been wonderful over the last 5+ years. Ryan Culver helped me with my most recent purchase, and went above and beyond to get me into the specific Jeep I wanted. He was very professional and pleasant to work with, and I truly appreciated all his effort! Thank you!!

Matt Driss

Go see Mario for a good deal one of the best kind salesman ,trusted ,helpful, cooperative and honest .on the top of that you won't loose to stop by for pre owned and new vehicle

Marius pipoi

Thank you Adrian for your help, patience and knowledge about ram trucks! It was a very pleasant experience. I would recommend this dealership and Adrian Suciu to anyone who wants to buy a car.

Lydia Contreras Arellano

(Translated) Okay (Original) Bueno

Cindy Butler

I already knew the vehicle I wanted when I went into Fairview Chrysler. My salesman Michael Prymak made sure I got everything I wanted in the vehicle and made it a friendly and enjoyable experience.

Cindy Mehlenbacher

Great experience! Ryan did an excellent job, he did not push but gave us all the information we needed to make our decision and get us a good deal! Thanks!

Chris Chabot

Sheldon in sales was fantastic and ever available for my many questions. The overall price and value couldn’t be touched even by close friends in the industry. Steve in finance was extremely helpful despite another manufacturer’s finance branch (I won’t say who, but it rhymes with Hoyota) not providing documents they were supposed to. The product is stunning. It’s my third from Ram, and I’m sure I’ll be back.

Doug Dolson

Mario and the Chrysler team at Fairview were great to deal with. The accommodating my needs with finding a new truck for me. Their turn around from start to finish was flawless. I would reccomend them to anyone looking at buying a Dodge. Also Dave has been doing a magnificent job in the service department with recently taking over, hats off to Fairview.

holly fackrell

Had such a good experience with Dodge & Nathan S when we bought our truck! Very knowledgable about inventory and worked hard to make sure we were completely comfortable in all aspects of the sale. Reception offered us water or coffee whenever we were inside and was super welcoming.

Brigitte Roediger

My Grandson made an appointment with Ryan Culver for me to test drive a Dodge Journey. Ryan was very pleasant to deal with, great personality and most helpful in showing me another vehicle. I bought a Jeep Cherokee that day. Ryan was great and so were the other members of the dealership I met. Thanks for a great experience everyone.

Arron Jeavons

Janelle Hunter. Excellent service. Purchased a Ram from her and noticed after pickup it had a small ding in the door. She picked up my vehicle, left me a loaner, and took my truck to fix ding. Tinted my windows and topped up my tank for my trouble and returned it to my home. Was a pleasure to deal with her.

Emily Scott

I recently bought a new 2020 Jeep Wrangler during the pandemic. Mike was amazing at helping me get the best price and finding me the exact Jeep I wanted. I would highly recommend mike and was extremely happy with the entire process!

Chris Skirrow

I took my Jeep Commander in for a 200k service. This was the first time I had used Fairview for servicing the Commander and it hadn’t been serviced for a while. I was expecting a significant bill and it did turn out to be expensive. However, Todd, went out of his way to explain in detail all of the things they found and which ones were critical and which ones could wait. The communication was excellent and I was very comfortable with the work we ended up performing. The car was ready on time and at the price agreed. Todd and his colleague Christina are both very friendly and customer oriented. They will be my go-to people for all future services.

Hyeon Heo

good

Dodge Fam

Recently purchased our third dodge from Fairview Chrysler! The entire sales staff is awesome and no one beats their prices. Go see Nick for all your vehicle needs!

Peggy Pritchard

Great service centre, from drop off check-in, service on my vehicle, to pick-up from their driver.

Michelle Jull

Need a car? Go see Nick at Fairview Chrysler. We had a Caravan for 10 years while my kids were growing up and we loved it. We found it reliable, easy handling, comfortable, spacious, useful for carting big items and for towing the trailer with ease. All these years later, entering into retirement, we decided to buy a van again. The Pacifica is like our Caravan on steroids! Its the perfect vehicle for carting our family in comfort and hauling the boat. The sunroofs make it bright and we were surprised to find the we appreciated the quality of the leather, the convenience of the large touch screen, the quality of the speaker system, the climate control from every seat, the ease of the push button sliding doors and the mid row windows that open. Shopping was not easy. We went to 5 Chrysler dealerships and talked to 7 Chrysler salesmen. We knew we wanted a Chrysler Pacifica Limited with specific features and these salesmen did not know the answers to our questions and they did not return our calls or follow up with us. Then we met Nick at Fairview Chrysler in Burlington and immediately we clicked. He was attentive, polite to each of us, eager to satisfy us and anticipated our questions. He was knowledgeable about the product and worked hard to negotiate a fair price for a Pacifica on the Fairview lot. He kept in close contact with me during the week it took to finalize paperwork and arrange payment. He went out of his way to make our purchase memorable. He delighted in our excitement when we went to pick it up. This was the biggest purchase we have ever made next to our home and Nick made the experience positive. He was the first salesmen we encountered who acted like he wanted to make us happy. We are thrilled with the entire process. Go see Nick at Fairview!

Sam sonsucontrols cellphone gmail bkp

Rain leak on passenger door in Jeep - hard one to investigate, tough to fix. What stood out though was amazing attitude and willingness to help - Christina Service Advisor, Graham Service Tech lead. Thanks FCDL

K R

Worst service I've ever experienced from any business. Not worth a cent of your money.

Claude St Onge

Awesome people to deal with, friendly staff! It was a very quick and simple. Would buy from them again and highly recommend this dealership! Thanks

Dave B

We had a great experience buying our new van. Kelly and Mirela made the process very easy and enjoyable. Thanks so much!

Terry Allen

Sebastian was professional, knowledgeable and informative. He found the truck we were looking for and brought it to the dealership. No pressure was applied during the process and he waited for us to make the decision. Once we purchased, the truck was delivered as promised.

Joe Parisi

Poor, car wasn’t anywhere near ready to be shown. Dirty seats, scuffs and marks. Needed 2500km maintenance done, oil change, rattle in the exhaust spoke to sales person needs brake job... it’s too bad they could have had a sale, (since we already own the same vehicle our was a trade in for lower km) but after the test drive we said forget it. if this is how they show their cars to a very potential buyer.... I’d hate to see the customer service after you’ve dished out the cash. Sure people were nice and pleasant but I’m not taking the sales person home. That’s the first and last time we’ll walk in this place.

Steve Mills

My girlfriend and I bought a used Patriot from Fairview Chrysler. We liked the salesman Mike. He is no longer there so we may not go back after our 2nd purchase. Then this year we traded in our Patriot for a brand new 2019 Grand Cherokee limited edition with extra warranty. We got it there cause mike was friendly knowledgeable and not pushy. We have had many troubles with this car. The hood will rock up and down and on the skybridge to hamilton it looks like it will fly off. Also the main computer screen to control everything from heat to radio blue screens, freezes, resets, no sound and stays on if car turned off and door has opened. We took the cherokee into fairview twice for the repair. the hood still rocks and radio was never fixed. We bought this jeep cause my girlfriend has a relative that runs a dealership in another province and is connected to chrysler canada or north america. we got a good discount for family. I know he must know someone big because he gave us a code and the person doing the finance said where is this code from. he was new to chrysler but we got our relative on the phone on speaker he mention someones name and the rest of the staff new and said just put the code in. They never solved the computer problem or hood. They said they updated the software. We said we have video of the radio reset but they didnt care or want to see it. said nothing we can do. A fkin new 2019 jeep with extra warranty. wow. Just what you want to hear. so we took jeep to the chrysler dealer in hamitlon cause the problems were not fixed in 2 trips and my girlfriend had to cab on her dime to work. The hamilton dealer was close to her work. they also said they would shuttle her. she told them in advance she had to be on time to work they said no problem. They said 5 minutes for a drive. She sat for 25 minutes with no drive and waited longer and was late. She also said they fixed the hood but couldnt test it due to winter roads? Not sure if excuse or not. they said there was nothing they could do about the computer screen the software is updated. To try and make us feel good she says well you have lots of warranty left. well for a car that doesn't work and its 6 months old. great fix. The hood worked for 2 weeks and back to jumping up and down while driving. To go back to the Fairview place in Burlington. the first appointment they said we will call in a few hours for an update. My girlfriend called 2 times and they didn't know but will call back way before end of day as she didn't have a way home. they don't call so at the end of day she calls and they said we didn't know who told you they would call but the car has been ready for hours. Great service.

D A

Virtually ignored

Robert Schleicher

Janelle was great to deal with for our new Ram Truck purchase. Very happy with the new. Vehicle purchase experience.

reuben tjerkstra

Did not address my complaint. Lack of customer service. No communication. Wasted time and money. Not able to perform safety recall that was mailed to me. Just poor service altogether. Vary disappointed.

Ry Guy

Avoid avoid avoid. These SOB couldnt figure out why my grand cherokee kept stalling. 3500 later still kept stalling. Took it to another shop and in 5 min figured out issue. Turns out Fairview forgot to attach the main ground wire to engine when they serviced the car early last year 2018 to deal with a recall item. Their mechanics are an obivious JOKE. Poke in the dark mechanics.

Milton Murrell

I had a great experience with Kiera. Kieran took care of all my concerns. On the day I picked up the vehicle all my concerns were taken care of. I was very happy with the service and my vehicle.

323jrose

Buying my first car from Chrysler dodge and jeep Fairview I couldn't be more happy with the kindness, help and outcome of the staff at this location they were able to help me find what I was looking for and get me into a very fine vehicle.

Mike Shank

Purchased a 2016 Ram EcoDiesel from Fairview Chrysler and Ryan Culver was the sales person that helped me out and got me on the road. He is very friendly and not pushy. I recently recommended him to a friend and he went above and beyond anything I would expect from a salesman delivering the vehicle to them as well.

Bill McKenzie

I purchased a 2016 Promaster City Wagon. My sales person was Ryan Culver. He was quite knowledgeable and was in tune with my needs. My purchase went smoothly. I was able to get a good trade in and an additional discount on the sale price without begging. Overall I would recommend this dealership and this sales person specifically Bill

Jayson McQueen-Brown

Great service and good selection

MT Dupuis

The purchase of our vehicle went extremely smooth. Ryan Culver was fantastic through the process and answered all of our questions promptly. I was very impressed and would recommend this dealership to friends and family.

Steve Brewer

Great sales and finance team. Nick and Steve were awesome guys.

David Bitondo

I bought my new Chrysler Pacifica from Fairview Chrysler back in January. My sales rep Jaclyn was fantastic! I called her on a Tuesday evening to inquire about a vehicle listed on the website and setup an appointment to come in and check it out. She held it for me and that evening (with my consent) she texted me more photos of the van. She was extremely easy going and not high pressure at all. Once purchased, the service didn't end there, we continued to communicate via text after I drove off the lot as I noticed little things that needed attention; I had only received 2 keys, one of which was a learning key, and she immediately resolved the issue by personally driving the 3rd key to me at my office. I also forgot my 407 transponder in my trade-in and she also hand delivered that to me. Truly felt like she cared about my experience. I will and have recommended Jaclyn and Fairview Chrysler to my friends and clients. Thank you so much Jaclyn!

mickey sardana

I recently bought a RAM Rebel truck at the end of September 2020. I had been shopping for few months. I have to say I got the best deal in GTA. Fairview Chrysler have very competitive prices and excellent customer service. Mario was the sales representative. He is very polite and professional and buying the truck was a breeze. I highly recommend fairview Chrysler. I would be going back to them for my next car or truck. V Sardana

Susan D

The team at Fairview Chrysler was great to work with! My sales rep nick was very accommodating, as he worked my deal via text. They are very knowledgeable, organized and work in a timely manner. Within 48 hours, I picked up my husbands brand new Ram. Couldn’t be happier with my experience! Would definitely recommend.

Alden Paradise

Dealt with Tim Regan at this location and the service was excellent. We knew what we wanted and Tim gave us exactly that. Made everything for us very easy for us to walk in and find the vehicle we were looking for. Great experience and love our new vehicle.

David Lasso

Sales staff is great until they sell you the vehicle, once the papers are signed then you are a nobody. The vehicle I bought was a 5 star approved used vehicle and after 2 years on the road we found all kinds of problems with the truck that should have not been there with this rating. The rating was the reason for buying the vehicle from this dealership and turned out to be sham. The service department seems to have some decent people from my experience.

J W

Just showed up, parts door was locked went in sales side and inquired and was told they close at 1pm on Saturdays there is no indication their google profile says 5:30 ..not to mention when I went in it was 1:03 ..after driving in a snow storm for decently far away to get needed parts that had been ordered.

Wendy Duke

I bought a 2016 Journey from Ryan Culver at Fairview Chrysler, was the best decision. I love my car and and my experience was the best Fairview Chrysler is a great place to buy from everyone was so helpful.

Jose Da Cruz

They were professional and made my experience quick and easy which is what I needed

Brenda Cantlon

Ryan Culver was our sales rep at Fairview Chrysler and this was one of the most positive experiences we have had at a dealership. Not only was he not pushy but he actually listened to our needs and found the best economical solution to what we required. We love our Grand Caravan and couldn't have asked for better vehicle to suit our needs. I have never purchased a vehicle where I literally just sat back and everything was done for me. Thank you!

lisa ivatt

Amazing Customer Service!..Great team work and highly recommend!...

Helena McIntyre

Mario was helpful in finding a vehicle to meet my needs. He made buying my new vehicle easy....from organizing the financing with Ray to getting me new plates. It was a great experience.

Daryl Cordiner

Dealt with Judy Raine at Fariview Chrysler and had a tremendous experience. She was a pleasure to deal with and made buying a new vehicle an enjoyable experience. Would highly recommend going through her for a new vehicle purchase.

Nemanja Zarac

Amazing purchase process very quick and painless . I gave this dealership the task of finding me a 2016 crv touring and they went above and beyond ! Special mention to Dimitri and Brenden !

Karen B

From old Jeep to new Steve Edwards and Fairview Chrysler made the transition feel smooth.

Michael Kapetaneas

I would definitely buy from this dealership again. They have a great selection of vehicles and Sebastian gave excellent service. Thanks again Fairview Chrysler.

Amy C

I had gone into Fairview a few months ago to do some preliminary Jeep number crunching with Ryan Culver as my lease from a competitor was coming up this August. Although Ryan knew I wasn't going to be purchasing at the time, he was extremely thorough and went over the different options of trade in's etc and pricing with me. There was no hard/pushy selling and I liked that. I went back into Fairview a week ago and Ryan remembered me and my trade! Within 4 hours I had a generous trade in value for my lease thanks to Ryan and the sales manager and was into a brand new 2017 Jeep Rubicon Unlimited with the speedy help of Rachel in F&I. (Part of that 4 hours was me taking the time to decide what I wanted). I had added some extras so I also dealt with the parts & service dept and found everyone very friendly, courteous and appreciative of my business. Its nice to see that both the front and back end of a dealership understands that Customer Service never stops once a sale is made. I have since gone on to recommend Ryan (and Fairview specifically) to family and friends. If I could have rated more than max stars I would have.

Courtney Holman

We purchased a new 2019 Grand Cherokee at Fairview Chrysler in July, after a few initial hiccups, Fairview happily assisted us in getting the problem sorted out and everything fixed in a timely and professional manner. The fact that we are from another city made our situation more challenging, but between Warren and other management at Fairview, they were able to arrange for us to have everything sorted out for us in our city, which was very convenient. Warren was especially helpful to us and went above and beyond in resolving and ensuring our happiness with our purchase. We would definitely recommend purchasing with Fairview Chrysler to others, and consider doing so again in the future, solely for the level of customer service shown to us. Thank you to Warren and the Fairview Chrysler team!

Victoria X

Just bought a Jeep Renegade for our daughter. Sonia in sales helped us, excellent service from her. Sonia was prompt and courteous in assisting us. Sonia answered all our questions and helped make the deal a smooth process. We live over an hour away from the dealership, well worth the drive for great customer service!

Prachal Jadeja

Can give 10 stars if possible. Excellent customer service. Nick the best ever employee and person I have met ever. Very supportive and can get out of box to help. Always available irrespective of working or on leave. ????????

Brian Adams

Awesome to deal with!

Richard Burt

Kelly was an amazing Sales person. She was attentive and made me feel like I was her only customer. I would highly recommend Fairview Chrysler for your next vehicle. I am very happy with my choice of vehicle, Dodge Caravan. Thank you I will be back to purchase my next vehicle.

Manavdeep Singh

No pressure sales dealership with excellent customer service. Came all the way from Brampton to get my new Jeep. Just ask for Mario if you want an easy, smooth and hassle free delivery of your new vehicle. Ray got me approved within minutes and Mario ensured that my Jeep is delivered on time. Professional and friendly environment deallership!

Garett McKinnon

I had the pleasure of purchasing a 2021 Ram at Fairview this week. I was searching high and low for the right Dodge Ram. After weeks with no luck at all I thankfully found Kelly! Kelly just happened to take to out to the lot and lead me to my dream truck. Red “Built To Serve” Ram. This truck is awesome. I didn’t make it easy for Kelly as I knew what I wanted. She and the team had to make some custom changes on short notice but they were more then accommodating. Kelly was amazing to communicate with making the entire traction smooth and seamless. I drove 5hrs to buy specifically from Fairview and Kelly. I’ll be sure to make the drive again as we’re planning on getting a Jeep in 2022! Thank you Kelly and the team at Fairview. Keep up the great work during this difficult time!

Jesal Jani

The buying experience was very relaxed and not rushed nor feeling pressured. Mario was very honest, and advised us on the best approach to secure our custom ordered Jeep Wrangler. Negotiation was hassle free. We did our research and ensured profit for dealership. This honesty helped us close the deal on the spot and relatively quickly. All follow-up for signing paper work was convenient via email prior to Jeep delivery. We will certainly return to Mario when we decide to upgrade to another Jeep Wrangler.

Kyla and Brigitte Berkenbosch

I bought a brand new truck, but can't get in for service. I've been in 3 times and first two times nobody spoke with me, but they all stood around socializing with each other. It looks like they don't want to do warranty work. So far, not happy.

Richardwendy Robertson

Had a great shopping experience with Ryan and Ray, solution driven great listeners and found what we needed, quick turnaround and we are proud owners of our third Jeep. Great work guys!

Stephen Burns

Easy to get to, professional and helpful staff.

Tara Love

I had a great experience working with Kelly at Fairview. She went above and beyond her role to ensure I was taken care of. The length of the process was a bit delayed but, not on account of her efforts. She came in on her days off to assure dealings were handled appropriately and efficiently.

Gib Medve

I was unable to find the truck I was shopping for in Northern Ontario in spite of shopping at several dealerships in the North. I found the truck I was looking for at Fairview Chrysler in Burlington. I called & spoke to Kyra. She worked tirelessly to ensure the truck was appointed the exact way that I wanted it. The entire purchasing experience was made easy by Kyra & her colleague Ray. For Customer service, customer satisfaction & price, Kyra, Ray & Fairview Chrysler gets 10/10 !!

Matt Mckeown

Purchased $32,000 truck two months ago and already it won't start because there's something wrong with the electronics or battery, I phoned asking for assistance they said they'll call me back, they didn't, when I called them back they said sorry nothing we can do call monday. I'm a contractor I need my truck for work, their response was still nothing we can do.

C Legros

Picked up my new 2018 Jeep Compass yesterday... so exciting! I can't thank Tim and Ray enough for the great customer service throughout the whole process. There are other Jeep dealerships near me but I went to Fairview because they had the vehicle I was interested in, with a manual transmission. Tim took care of me from when I first set foot inside the dealership. It was a pleasure dealing with them, and I would highly recommend Friends and family to visit Fairview Chrysler when they are shopping for a new vehicle. ????????

Graeme Fraser

Just bought a new ram 1500 from fairview chrysler. I had a fantastic overall experience with mario and the rest of the fairview team. They were able to work around my busy schedule and made the whole process painless and smooth. Id highly recomend them to anyone looking to buy a vehicle!

Kristina Waters

Just purchased a new jeep wrangler. From the time I walked onto the lot to look, to walking off with my new vehicle there was never a feeling of being pushed into making the deal, or making sure I purchased the most expensive model. Michael was my sales consultant, he was very helpful, informative, and made the whole process very easy. Ray was the manager. He walked me through the paperwork process and made sure he explained all coverage and additional coverage options that were available. I would definately suggest this location if you are looking for a new or used vehicle. Overall experience was great and look forward to further deals with them.

Heather Young

Thank you Mike for a great experience purchasing my new 2021 Compass. Everyone I had contact with at the dealer was friendly and helpful.

Nathan Jordan

Extremely poor customer service and failed to simply address the issue I brought vehicle in for. When I got in truck after rude employee and service manager dismissed concern, I noticed a grand whole 2 km on my truck. Clearly, they didn't invest much time to determine whether or not my seat was loose. Avoid this service department and go elsewhere.

David Wallis

Great people from service to sales a pleasure to deal with

Carson Kelly

First time Ram 1500 owner. Ryan was very professional and pleasant to deal with. He understood my needs worked hard to satisfy my requests. The sales to purchase was smooth and seamless and made for an enjoyable experience. The Fairview Chrysler team made my new vehicle purchase painless. Thank you.

Cathy Amme

My experience with Fairview Chrysler was mostly a positive one. My Salesperson Ryan Culver made me feel comfortable and answered all of my questions in a prompt and honest manner. He went out of his way to personally deliver my vehicle to me in a timely manner. Ryan is a down to earth guy who sincerely cares about the experience his customers have while purchasing a vehicle. Now, the Sales Manager who I only know as 'Jack' on the other hand, is a scary, rude and inhospitable individual who would be better suited working in the 'Collections' Department rather than as the Sales Manager. He should not have contact with customers purchasing vehicles. Even though I would never choose to have to deal with 'Jack' again in the future, I would intentionally seek out Ryan - even at a different dealer to assist me with my future vehicle purchases. Ryan know the meaning of 'Customer Service'

John Scholtens

What happened to follow up?

Joe Finelli

Service was poor

Matthew Gardiner

If I could return my newly purchased vehicle I would in a heart beat!! Never have I ever been treated so disrespectfully by a receptionist (June 23, 2020 called at 5:15pm) Was hung up on and put on hold and ignored. I would gladly pay a higher price for professionalism and respect!

Syd Vass

We have recently purchased a vehicle from Fairview Chrysler Dodge. They had the unit we wanted, and the price was better than those quoted to us in Kitchener. Ryan Culvar and his staff made the transaction effortless, which helps a great deal when you are not in town. Thanks again Ryan

Mike

I took my Dodge Ram for service. I asked them to check the alignment, balance rear tires, change oil, and fix the passenger mirror. When I picked up my car I had a $400 bill waiting for me. I asked them for details as to what they did and they were unable to provide me with any. I’ve never encountered this before. I can’t comment on the quality of the work, but they need to be prepared to answer customers questions. Not sure if I’ll return.

Galactus1612

Went in seeking info on a challenger and the salesman took my info, driver's licence, etc and pulled the car out front. But didn't want to give me a test drive though citing some nonsense omvic suggestion. Not sure how one is supposed assess how a used vehicle drives without test driving it?? Are we just supposed to drop 50k cash on a car and trust the dealership. I think not!! My previous stint as a salesperson, we were told to encourage a test drive but I guess this dealership operates with a different philosophy. The salesman was dressed in dark cargo pants, runners and athletic shirt, so yeah maybe they do have a different philosophy because we were always told to look professional. Poor customer service and as much as I'd like to support the local dealership, not gonna happen when they treat walk in customers like this.

Mark Coutts

Great service & customer experience @ Fairview. Our sales rep Kelly was terrific, and we love our Jeep!

K W

Service was great Nick took good care of me Would recommend to anyone Definitely on the ball when it comes to any questions I had

Joshua Cai

Poor service. I received a recall letter from FCA, called them them for an oil pump exchange for my brand new car, was told to wait a couple of more weeks. then I waited for a month, called again, when I call them again, I was told the car will stay there for 2 days and they cannot provide shuttle to Oakville although its just 15 minutes drive even though I took the shuttle before when I bought the car, and I was welcome to look for other Chrysler service providers.

Bill J

Great experience with the sales department! My sales rep Nick was awesome from start to finish! Love my new truck!

Wise Owl

Nope, repair shop?...do not go here....I got charged big $ for stuff they didn't do. Had car in twice for same repair...still same prblm ...got the run around from service people...never again

Emily P

My husband and I just purchased our Pacifica from the Fairview Chrysler dealership this past weekend. We had an incredible experience with their team who went above and beyond our expectations to get us the car we wanted. We dealt with Ray for the financing and Adrian the salesman who went out of his way for us- being I am 9 months pregnant and live out of town in Windsor, Adrian personally delivered the car to us over the weekend since I wasn’t able to drive for long periods this late in my pregnancy. He also drove my old car we traded in back to Scarborough for us! Very professional, courteous, & kind service we received from this dealership, would highly recommend!

Kerry Frost

would never buy a car or deal with this dealership ever. very bad experience,

Colin Soldi-Macdougall

Thank you to the team at Fairview Chrysler on working an awesome deal out for me! Thanks Mike!

Jennifer White

If only I could leave a 0 star review. I purchased a brand new Jeep Patriot from here 7 years ago. Since day 1, we had nothing by problems with the transmission. It is a manual transmission, and I have had to bring it in 4 times to have the transmission fixed. One time I didn't even have my Jeep back for 24 hours before having it towed back to Fairview Chrysler to fix something they should have fixed the day before. Fast forward to today, 121,000 km later. More issues with my transmission. They are refusing to help since I'm out of the warranty period. The last time they fixed the transmission I was assured by Willie that he would take care of me. Willie has told me several times over the years that they have never seen a manual transmission needing this much work (guess I got a lemon). I am very disappointed that they won't cover this on good faith. I have lost all respect for this brand, and the staff at this location. I will never purchase another Jeep, Dodge or Chrysler.