Reviews of Burlington Hyundai (Car Concessionaire)

Diana Hazell

Walter was very approachable, friendly and knowledgeable. I really appreciated his honest feedback and assistance throughout the process of purchasing a preowned car. I appreciated having a record for the car I purchased as they use Carfax and I was able to understand what work had been done to it prior. Everything ran very smoothly and the dealership detailed and fix some small rust stains on the paint job in the front of the car without being asked. I would definitely recommend this dealership and return here to purchase another vehicle when the time comes.

Brendan Murphy

The staff are always very friendly and helpful. Also they have a courtesy ride service that can drop you off and pick you up wherever you need to go during the time that your car is in for service. Usually there is coffee as well if you go into the waiting room area in the main dealership building next to the service bay. Another nice thing is the fact that you literally drive your car right inside their service building when you are checking it in for a service appointment. This can be really nice when it's very cold outside or if there is inclement weather. Also the last time I brought my car in, Patrick, the service specialist who helped me was excellent. He called me to update me on the progress of the repairs and he texted me when he couldn't get through on a call. Furthermore, when I realized I wouldn't be able to get to the service center to pick up my car until a few minutes after they closed for the day, I called Patrick and he stayed behind until a little bit after the service center normally closed so that I would be able to pick my car up that night instead of having to wait until the next day. Of all the times I have been here to service my car, I've always had similarly good experiences. I've never felt any desire to bring my car anywhere else. I purchased it from that dealership and I have been impressed with the service they provide for me as well. They always manage to make me feel like I'm a president or CEO or some other very important person whenever I deal with them. 5/5 stars

jack z

Fantastic dealership. Thank You Scott and Tessa!

Rick Ali

Great dealership as such places go. Spacious, large lot which always helps. Staff are friendly and helpful, as they must be. Supported a friend in his first purchase of a new vehicle and all went well thanks to a great salesperson.

Yaman Erdem

Dealt with Reggie Duque, very personable and helpful, needed a vehicle in a pinch and he delivered on his promise. Overall pleasant experience and I would recommend them.

Jay Majmudar

I was waiting 03 hours and My car was sitting in the parking lot, not went for Service. Highly disappointed with the Service Team and My Service Advisor Shelly..

Natalia Orynczak

Jeff is an outstanding salesman! We walked into the dealership 3 minutes before closing and Jeff was nothing more than welcoming and informative while discussing potential cars when the dealership was closed. Super helpful during the process and extremely patient and understanding. Very happy with my experience and would highlyrecommend Jeff for first-time car buyers. Also thank you to Bharti for making it a speedy and easy process!

Cg

Great service and we got a great deal on a new car

S Brent

We just bought a new 2015 Sonata from Mike Millar. He put us in the car we wanted within the budget we laid out for him. He and his team went above and beyond with discounts, and extras and made the process easy for us. It is an awesome car. Would definitely recommend Burlington Hyundai to anyone. Thanks again guys.

Mayur Gajjar

Really helpful staff, especially thanks to Justin for suggest me a best car which is in my budget. I’m happy with their service ! I would strongly recommend Burlington Hyundai to everyone, who is looking for good car.

Deborah McMillan

Danielle Jones heard my needs and set me up with Product Expert Adam Kesik. Adam is exactly what I wanted, knowledgeable, practical honest and thorough. Carina Fullerton was the icing on the cake and made closing the deal and final details to be added super easy. Each level listened to my needs, made sure I knew all possible options I would be interested in, and helped me find the best fit for me and where I am right now. I love my new 2022 Kona N Line Ultimate! Haven't had fun driving a car since my Integra when I was a teenager! Perfect Sport Compact SUV for me in my slightly more Mature years. ???? Again, many thanks Danielle, Adam and Carina!

Kiran Ajithkumar

I had a very good experience in the showroom. I approached them because i had a water leakage in my driver seat under the steering wheel of the Elantra 2020. This happened immediately after doing the service at Attrell Hyundai in Brampton. The service centre at Brampton is really bad. I am extremely happy with the service done by Blaine Barber who was the service manager at Burlington Hyundai who was really helpful in the situation. Immediately after taking the car their, they examined it properly and fixed in around 30 minutes.They also water tested it and ensured that its fixed thanks to the Justin and the service team.Blaine kept me updated with all the works they had done on that. I am extremely happy with the service provided by him, and Shannon Jefferson. Both of them knew how to deal with customers and that i would in the future only take my car to this centre and would recommend for others. Once you leave the car with them , you dont have to worry about anything. They have a good deal of skilled and talented technicians . I would really appreciate them.

Ian Graham

Edit: I did receive a call from the dealership regarding this issue. They had an alternative where they could send the wheel out and get repaired. (This would have been nice to know at some-point along the conversations I had had with the dealership, rather than a reaction to a bad review) The cost was around $200 plus tax. This not only took a bad review to get some sort of alternative course of action, but I had already gone and bought a cheaper set of rims (for not much more than the price to fix the one) because I needed my car. Sadly a too little too late narrative. Very Disappointing. My car is under 30,000 km's and I've already had to warranty the brakes. And in the service following that, needed to do brake work. Additionally, it would be hard to prove, but, I'm fairly certain that they had bent my rim whilst working on my car. I ended up with a flat after the car sat around, and I can't recall personally hitting anything that would bend a rim! I said, oh well these things happen, only to find that for ONE replacement rim it was over $500 plus tax, and likely plus installation! I bought a set of 4 rims for less money elsewhere, and while they don't look as nice, I can live with it, rather than forking out more money to the dealership. Sadly I was really excited to buy a Hyundai, but this will be our families last Hyundai, like I said, I've probably spent close to $2000.00 in additional work (Not including oil changes, etc.) on a car that is not even 30,000 kms old... This brand is certainly not what I'd hope for when buying.

Neil Winegarden

Had a bad sales experience here 5 years ago (didn't realise until after the fact). Have been bringing my car in for service during the warranty period but now that that is almost up I'll be going elsewhere. Service is over priced, service managers are dismissive of problems and I have several problems they insist do not exist (leaky doors, loud rattles in the cabin etc...). Location is relatively convineint, hours are good but otherwise, I'd look elsewhere.

Omar ON, Canada

I had problems with squeaking noises from my trunk area. I mentioned it to Burlington Hyundai and they promptly refused to help because I have aftermarket seat covers and accessories in my vehicle. Everyone has some kind of aftermarket accessory in their vehicle. I brought my vehicle to another Hyundai dealership and and they immediately fixed the problem free of charge. It was simply plastic caught between seat and frame. I now service my vehicle at the other dealership and never return to Burlington Hyundai.

Dan John

Bought a used Santa Fe from this location and was pleased with the service, once I actually received it. They say things like "Oh man, our cars are selling like crazy, we're so busy". Ok, then hire more staff to cope, don't make me stand around for 20 minutes waiting to buy a car. Besides that, the service people are very friendly and fair, there's free coffee, non-pushy salesmen which is always nice and the location allows for great test drives.

Tania Semper

I absolutely loved my experience in dealing with Reggie and the Hyundai Burlington team! Not only did I find the perfect vehicle for my lifestyle, but the process from selecting, to buying was a breeze. Reggie was very prompt in responding and answering all of my inquiries, as there were many! Thank you.

Benjamin Grim

Looking for specific car. Unfortunately they sold it minutes before we arrived. Sales; Lena greet! Too bad...if they had made a good deal, I would have said a lot of nice things!

Joe

We had a great experience buying our Elantra. A big thank you to our salesperson, Lori Connolly. She was friendly and welcoming and we would definitely deal with her again. Thanks!

Allison Karr

I had absolutely no issues with my service. I did not feel pressured to purchase anything extra that was really not necessary. They were very nice and straight forward. Patrick was wonderful and I will definitely be a returning customer!

John Rankin

They were ready when I arrived for appointment. Quickly checked me in. Had car ready within estimated time, all at a fair price.

Mark Lorentz

*If you read nothing else, they WILL try to sell you something you don't need. if it's not 100 per cent for your safety, please DO NOT agree to anything more so than what you brought your car in for.* Firstly I booked an appoint for 1:45 pm on Saturday April 1st. An appointment is exactly that, a designated time to go in to somewhere and leave within a REASONABLE time. I spent nearly two hours for my service check at 20,000km on my NEW Elantra GT. I was excited when the lady came out and called my name...only to be informed the mechanic recommended a switch to a new air filter...I should have said no, since air filters last roughly 30,000 MILES...If you're having a hard time following along, MILES are longer than Kilometres and I only had 20,000km on my car... Everyone in the waiting room had an iPad with them, this was a sign that clearly people know this dealership takes a long time and disregards appointments. I will not be going back to their less than moderately professional dealership and in fact it's left a bad taste in my mouth to even buy another Hyundai in the future.

Rasak Bakare Bakare

Awesome and very knowledgeable team!

Mike Richardson

I had a fantastic experience at Burlington Hyundai. Dealing with Greg was one of smoothest and easiest car purchases I’ve ever had. He was extremely professional and knowledgeable. 10/10, would buy a car again...

Renee Nelson

I visited Burlington Hyundai today and I agree with the review of Gail Fulsom who submitted a negative review that mirrors my own experience. I visited this dealership today to inquire about the warranty extension for the Theta 2 Hyundai engines that have been known to catch fire and the result was a class action settlement to protect and reimburse Hyundai car owners with this engine. I came into the dealership today to get more information about this and was directed to their warranty person who was very helpful. Thank you! However, there was a service advisor who intervened in our discussion with aggression and I was very taken aback at his derisive and insulting behaviour. I complained to the dealership manager that I was very upset about this service advisors behaviour. He did apologize on behalf of this service person but I felt threatened and upset over the experience and won’t be booking any service appointments at this location.

Mike Hooper (GrooveDrummer92)

Terrible experience dealing with the service department. Apparently I was a huge inconvenience by calling to book an appointment for tires. The woman I spoke to was extremely rude, went out of her way to tell me as little as possible when I asked what winter tires they recommended from their shop, and had little to no knowledge on the whole process. Never again, gladly booked at a competitor in just a few minutes. Burlington Hyundai, in case you havent noticed, there are literally dozens of other places to get service, and I will gladly use ANY of them before calling you again.

Blaze Gentile

Great experience from start to finish at Burlington Hyundai. We had a short period of time to find a great vehicle and a lot of options to choose from. Reggie did a great job proving that Hyundai was the way to go. He knew is stuff, was patient and walked us through the process step by step with true professionalism. We love our Tucson. I would recommend Reggie and and Burlington Hyundai to anyone.

Sina Lotfian

Justin at Burlington Hyundai took the time to find out all the service requirements for my car, went above and beyond expected work, professionally handled the service and followed up after delivery to make sure service was completed. Thanks!

Luciana Seidel

Very happy and satisfied with our new car from Hyundai. Reggie was very attentive and friendly! He gave us a good option when we were looking for a car very safe!!!

K B

Great service. Very friendly and professional.

Jean Herrington

This is my third Hyundai vehicle from this dealership. This purchase took me from a 7 year old Sonata to the new 2022 Tucson Hybrid. That’s quite a leap in learning curve. I’m happy to say that my Sales Rep, Walter Steinegger, was outstanding. He spent time at delivery going over and setting up features so I could enjoy this car from the outset. I would recommend Walter without hesitation.

darren ward

Dealing with Allan and his staff has been a fantastic experience. Everyone is extremely helpful and go above and beyond. Will definately continue to do business with them in the future.

ayrshire aces

Leased a car from product specialist Marisa Girardi. Great to deal with and without hesitation, I'd give her 5☆. There was no strong sales tactics which will typically make me run for the hills. Good knowledge of product, combined with an no hassle approach, made it a no brainer. Yeah I know they are ultimately trying to sell you something, but interactions with her peers was also positive.

Nathan Tran

Was very pleased from start to finish at Burlington Hyundai. Reggie was extremely nice, patient and overall genuine throughout the whole process. I am nothing but satisfied with his professionalism. I would recommend Burlington Hyundai and specifically Reggie any day.

Brian Farquharson

I had a great experience with my new car purchase from Mac at Burlington Hyundai. I decided to give them a try after having an unpleasant experience at another Hyundai dealership and was very impressed. During Covid times I felt really safe in the dealership, but still had a full experience of making the deal in the building. I was really happy with what they offered for my trade in and was impressed with their turnaround of delivering the vehicle. The finance team gave me all my options and ended up helping me to get a better deal with their terms. Overall it was a great experience and I would definitely recommend checking them out.

Craig Minnett

Great experience today at Burlington Hyundai! Thank you Todd for the great service for my vehicle!

Douglas Adalberto Carvajal

Great place. Amazing service. Look for Justin Dai, he went the Extra Mile to get us the best deal for a New Elantra GLS. Totally recommend Burlington Hyundai

suhrid banskota

Great experience with Hyundai Burlington. Alexandra Gevorkov did best job. Explained very nicely about most of the things. very good response while dealing with customer.

Andrea Pepper

Thank you to Lena for all her hard work; she was great from start to finish. Thanks to Roseanne for taking me on test drives to help me decide which model to buy. This is my first Hyundai and from this experience I know it wont be my last.

Nils Perez

I didn't have appointment and they squeezed my car for a diagnosis during the same day. Thank you very much!

Julie ten Hulscher

Amazing staff! Always willing to go the extra mile to help out! Clean dealership and the renovation is amazing!

Ryan McConkey

Thank you Burlington Hyundai for another great car buying experience. It was a pleasure dealing with Jeremy Wickman. I got what I wanted for my trade. This helped me buy a few extra Bells and Whistles. Love my leather seats and Navigation. Thanks Again

Dr. David Veeneman

I just purchased and received my 2020 Santa Fe with Greg Mclean. Greg was attentive, never used any high pressure sales tactics, found what I needed and operated with integrity. This is the second new car I have purchased at this dealership and continue to be very pleased with the over-all experience.

Alex Limion

it's always been great, made easier by an amazing Hyundai warranty

Sanjay Motwani

I really liked the services I received here. I bought my Ioniq with Reggie, he helped me through the whole process. Really recommend this place, if you are looking for your new ride.

Dilani Wijesena

I had an amazing experience at Burlington Hyundai when I bought the Hyundai Kona. I did not have much experience on buying cars and the technology they use in cars these days. Walter helped me in deciding on old or new, and leasing or financing etc and showed all the possible options in choosing a car with my budget. When I was in doubt about financing, Walter and Carina answered my questions and handled issues very professionally. They went above and beyond in helping me to adjust to my new car even after I purchased it. I am very happy to get the new car before the snow fall and, above all to meet trustworthy people. I recommend Burlington Hyundai for purchasing a vehicle you can rely on.

Alli Malone

Todd, Mike and Marlon are exceptional individuals who make the service experience one to talk about. My mom bought her Accent in 2011 and has nothing but good things to say about her experience from sales to service. I now have her car, and will always feel confident that it will receive the best attention anywhere.

Alex Grinvalds

My service was quick, the coffee was good and the price was great!

Adalya Mukhammad

Unresponsive management, poor workmanship, disrespectful service agents. Unprofessional and sloppy auto mechanics!

Mark Stevenson

Went there to get a part for a friend's Accent. My friend was delayed, so I waited for them in the service lounge. I've been around car dealerships for 40 years...this dealership has service down perfectly: reception, parts, service, sales and atmosphere. I watched the interaction between the staff and customers and the staff and each other, everybody was professional, helpful, and genuinely enjoyed doing their job. Nice lounge to

Cornelia Tan

Reggie Duque was my salesman. He was pretty accommodating towards my needs. I actually saw a car I wanted on the website and went down personally. When I first entered the building, Reggie was already standing at the entrance, waiting for me. After the test drive, he gave me time to think through and he was also very helpful in walking me through the process as I was kind of a first-timer in getting a used car. What makes him a great salesman is how he is super patient, yet has the rare skill of being able to convince customers. I would recommend looking for Reggie at this location whenever you need a car!

Adam Bogle

I love my Ioniq EV. The team at Burlington Hyundai made the sales process comfortable and seamless. They were able to find the car my wife and I wanted and made it available for possession in less than a week.

Ryan Triggs

I recently bought a Santa Fe Sport from Burlington Hyundai and it was a stellar experience. Armando helped me find a model and trim that fit my needs and was fantastic when it came to finances. His honesty and down-to-earth attitude made the buying experience second-to-none. Karey in finance was amazing as well! She walked me through the fine details, like warranty and payment plan, in a helpful and easy to understand manor. It truly felt like she was excited for me. On top of that, the Santa Fe was ready to be picked up 4 days later! Kudos to their service department for being on the ball. Hyundai has a tremendous service plan/warranty and Burlington Hyundai has gone above and beyond that to make their service plan/warranty even better. It's an experience like this that makes you a life long customer.

Alex Chiu

Great experience car shopping thanks to Lori

Nancy Ahrens

I was in and out quickly first thing in the morning - and received my car back washed!

Paul Davidson

The new 2022 Tuscon Preferred Trend that I just leased is a really great vehicle! It is the second vehicle from Burlington Hyundai that I've had (first being a 2019 Santa Fe). Also a really good SUV! The entire staff (sales & service) is top notch at the dealership, really customer-focussed. A special shout out to Lori Connolly in sales for her hard work and diligence in making sure that all the details up to delivery were taken care of smoothly & professionally. Kudos as well to Brandon and Sid!

Reza Jivani

Gotta love these guys. Super helpful and will not treat you like a cash cow as some dealerships do. Got my Tuscon elsewhere, but my service loyalty is to them. The next Hyundai I buy will be from these exceptional well mannered bunch.

Omar Khan

These guys are top notch for service.

Dan Dorio

Didn't buy a car myself but went with a friend. The staff were friendly and the facility was bright and clean. Plus free coffee. Can't ask for much more.

Ken Lowe

I haven't bought a vehicle there, but I wanted to acknowledge that Burlington Hyundai have had the foresight to install a ChargePoint EV charger. I needed a top up last night for my non Hyundai EV and was able to charge there while sitting at Timmies across the street. Cheers to forward looking car dealerships!

Darren Noble

Awesome service!

Jody Simpson

Awesome experience all around. Alexandra was my Sales Consultant. She went well above the level of service I expected. As a picky person, she handled all my concerns and questions promptly. My Finance Representative was Andrew who was also great and got me a great rate based on my credit history. The whole experience buying my car was great from the very begining until the signing was fantastic. Would deal with them again in a heartbeat.

Hayley Torio

Customer service was good, my advisor was awesome and very kind. My concern however is with the wait time. Took about an hour, 20 mins for an oil change. Didn’t look busy on arrival. My partner used to do oil changes at a dealership and had them in and out in under half an hour. Might have to go back to my old dealership as they took 30 mins tops. Okay experience overall, but the wait time was far too long.

Maher Kudady

Here was my worst experience buying a used car ever. The worst type of cars is Hyundai and Kia

Mike R

My wife and I were blown away by the amazing service we got here. We dealt with Walter, who gave us one of the best car buying experiences possible. Friendly, not pressure, felt like buying a car from a friend. Highly recommend coming here and asking for Walter.

Peter Harrington

Excellent service. Knowledgable staff.

Kay Miss

Service department here is a joke. If you want to be treated like you bought a brand new vehicle from a shady used dealership, shop here! The Bluetooth system might as well have come from the dollar store. I'll never buy another Hyundai again and you can thank the horrible staff at this location for that. Once you are done with the honeymoon during the initial purchase, you are no different than a piece of trash in their parking lot.

Hasan Jalal

Priced more hay other dealerships for oil change for my genesis sedan. Service was excellent and staff was friendly.

Leona Czaplinska

I've been taking in my 2013 Accent for a few years now. I have recently seen a huge (positive) change in the customer service. Every time I go for a service I am greeted with respect and enthusiasm. I usually take my break from work to bring my car to the dealership, the shuttle takes me back to work, and picks me up again. This is such an appreciated convenience, and the shuttle drivers are always friendly! I recently went in for an oil change and really enjoyed the new renovations. I was also pleasantly surprised to get a free car wash with my service! Thankyou to the whole service department for making my experience something to look forward to.

Jennifer Gibbons (sassjenn)

I had an incredible experience with leasing my car through Burlington Hyundai, right from booking the test drive online through to picking up my new car. Lori Connolly is knowledgeable, thorough, considerate, and was always available when I had questions. They found the obscure colour combination I wanted (and I'd searched online and found none in nearby inventories), and got it in quickly for me. When I emailed Lori and told her I needed to return my previous (non-Hyundai) vehicle the next day, she got the ball rolling and had my new vehicle plated and detailed and ready to go the next morning. I highly recommend Burlington Hyundai, and Lori Connolly in particular to anyone looking for a vehicle!

Kristy Hall

A very friendly and helpful group. Burlington Hyundai made the sometimes daunting car buying process exciting and informative. Lori was especially helpful and always checked in with updates and follow-ups to ensure the entire process of owning a new vehicle ran smoothly.

Cayla Awalt

Had a wonderful experience at Burlington Hyundai. I was immediately greeted by Lori Connolly who took great care of me from the first time I arrived at the dealership right through until I got home with my new vehicle. Lori was extremely friendly and knowledgeable and went above and beyond to explore the various options with me as this was my first time purchasing a new vehicle. Lori definitely made this not only an extremely enjoyable but easy process. I’d also like to mention that Brandon, Brad and Andrew from Sales/Finance were also fantastic and contributed to my positive experience. Would highly recommend this dealership to anyone in the market for a new vehicle!!

Anton Litvanyi

Excellent service. They really take care of you at Burlington Hyundai.

Barb Keck

The Customer service is a smooth quick and easy process at my Hyundai Dealership. You feel well looked after. They pick me up and drop me off in a timely fashion so it doesn't interrupt my busy day of activities. Couldn't ask for anything more.

Shanette Seipt - L'Exquisite Day Spa

I was looking at Hyundai cars for a long time and went to different dealerships to talk to people and test drive some cars. In the end I chose the Burlington Hyundai dealership. I dealt with Lena when I purchased my car who was very professional and always there to answer my questions. I also bring my car there for maintenance. I always get good service. I would recommend this dealership to anyone.

Julia Costa

I have to say my experience at Burlington Hyundai was one of the best! I came in not even thinking getting my first car would even be possible but thankfully Lori and Carina made that dream possible. I was finally able to cross it off my bucket list and it’s all thanks to them!! They were absolutely fantastic and even stayed late into night to make sure they could make it happen for me. They were the sweetest and very attentive and made sure I was happy and able to get the car that I wanted. I will definitely be a repeat customer and absolutely recommend everyone to go see Lori!

Nando Mel

Very welcoming environment, friendly and knowledgeable staff. Over all Fantastic Service.

Naden Louis

After going to multiple Hyundai dealerships, Burlington Hyundai was the most professional, polite and amazing service. They did not treat you as a customer rather than a friend. Sam from Burlington Hyundai helped me the most in purchasing a new car and was super honest with me. Sam did everything he could to make me happy and I ended up with a wonderful car. Great service from Burlington Hyundai

Patrick McFadyen

We purchased a used Toyota Venza from Dan Koz at Burlington Hyundai and the sales experience was accommodating, pleasant and easy-going. Dan actually delivered the vehicle to Stoney Creek, so we didn't have to transfer car seats at the dealership. After the vehicle was delivered, there were some concerns regarding the brakes, alignment and a noise from the steering column. The brakes and alignment were looked after promptly by the service department at no charge to us, but the steering column noise could not be duplicated by their service department. After numerous trips to the service department and being advised to have a Toyota Dealership investigate, we were told that the vehicle needed to have the steering column replaced ($1400 repair). At first we were told that this would not be covered by Burlington Hyundai and that we should have purchased an extended warranty, but after getting in contact with the Dealer Principal and General Sales Manager, they acted quickly to resolve the situation. The Dealer Principal assigned the General Sales Manager Wendy to correct the situation and she did just that. She made us an appointment at a Toyota Dealership and arranged to have the column replaced at no charge to us. This is some of the best customer service I have experienced and it goes to show that when a legitimate concern is brought to the attention of the staff after the sale, they will make sure you are completely satisfied. Thank you for providing our family with a quality vehicle at a good price, while standing by your product.

Mathew Daniels

They've been good to me from my initial purchase through to my first scheduled service appointment. We will see what the future holds.

Troy Warrington

Nice staff. Couldn't make a deal however...

Dale Hollingsworth

It was a pleasure to deal with Lori Connollly and the staff at Burlington Hyundai for the purchase of my new Tuscon Plug-In Hybrid.

Juiceboxx TM

Purchased a used Rav4 for my son at this dealership. Alexandra was my sales rep. Fantastic experience from beginning to end of purchase. She went above and beyond to make it as easy as possible. With my very busy schedule she dropped off vehicle over an hour away. Highly recommend this dealership. 5 star.

CHRISTINITH MAKEUP

I just picked up my new vehicle today, and I can't say enough positive things about my experience. Jordan was beyond helpful in answering any questions I had, and I walked away with an amazing deal and great experience. I would 12/10 recommend them if you're in the market for a new vehicle. I will definitely be heading back there for my next!

Andrew Ball

We just picked up our new 2020 Kona. Lori Connolly made the process very quick and easy. Took the time to walk us through the cars features. There were no high pressure tactics. The whole dealership seemed very professional and well managed. We are very happy with our lease.

Katherine Irving

Poor sales and service, never going back!

Asher Gavin Cole

Pricey than other Hyundai dealers but trustworthy and friendly

Paiton Bartels

Fantastic service! Loved working with Shelly! Brought my car in to get the A/C fixed and she was extremely accommodating along the whole way! Will be back for all my servicing needs!

Minja Zahirovic

I leased a SantaFe in 2016 through Mary Lynn McLean. She was professional, attentive, and made the deal work. Knowing that we may be relocating to the US during the lease term, I asked if we could take the vehicle to the US. The financial services manager, Karen Fernandes said, "no problem, we're all under Hyundai and they can transfer the lease". Fast forward 2 years, Hyundai corporate indicated that this is not possible and that the dealership had lied to us. Our options were to terminate early, buy out the vehicle or find someone to take over the lease. I decided to have a conversation with the dealership and give them a chance to make it right since they put us in this position. The dealership had no interest in helping at all. I dealt with Richard Sookoor, and he was the most stiff, arrogant, and rude person I have ever dealt with in customer service. He literally told me "let's not waste each others time “. In the end I had to find someone to take over the lease and pay additional transfer fees (approximately $900). On top of that, he purposefully made the entire transfer process painful by delaying meetings, being unaccommodating, rude, and unprofessional. I emailed Jeremy Wickman, the general manager to explain my situation. Although he was courteous, he did not care to resolve the matter, nor did he offer to cover any of the expense, despite his dealership being at fault.

Trish Beauchemin

I just purchased my 3rd Hyundai. I did shop around just to be sure, but I am most comfortable in Hyundai's vehicles. It's hard for me to find a car that fits me as I'm only 4'10" and that also has enough head room for my 6' husband but Hyundai always delivers. Service was very friendly as well.

Katie Lopez

Frustrating experience. Was told that the car was ready from being serviced. Even asked to confirm that the work had been tested to make sure it was working and was told that it was. I went to pick up the keys (Friday mid snow storm with a 4 month old baby) so that my husband and I could pick up the car later that evening (after they closed). After arriving at the dealership I was told that the car was not ready. It haven’t even been worked on. The job had been quoted to be done in 1 hour and I had given them plenty of time (dropped it off at 7am and was told it was done at 2pm) I then asked if they could do the new Carplay update for free for us for the inconvenience (we were told originally that we’d have to pay). The advisor had to “ask his manager” who was conveniently busy and could not be spoken too. If you read the other reviews this seems to be normal practice by the service manager to be conveniently unavailable to speak to service customers. I was then told that because the update was new and I was the first person coming in for it, that the techs did not know how to do it (which is absolutely ridiculous as there is a step by step guide on how to do it). Needless to say at that point I had lost my faith in the servicing department and took the SD card home to do the update myself while I waited for my car to be done. It’s absurd to think that Hyundai does not train their employees to do a simple update (which leads me to believe we were just being lied to again). Before leaving I made sure to say that I’d like for our advisor to ask the manager about what can be done to rectify the situation. The solution was that they offered to drop the keys off for us the next day (which again is absurd - why not offer to drop the car off). The most frustrating part about this experience is the fact that we were lied too. Had we been told the car was not done yet we would have left it at that. Would not have been a big deal. But the fact that we specifically asked if the work had been tested and were told it was tested and worked is what puts a bad taste in our mouth. All in all just an overall unpleasant experience from what’s supposed to be a 5 star dealership.

Lorenzo Escobal

Bought a demo vehicle from this dealership back in December 2009 with my dad. I took my friend's word who used to work with the internet sales manager at the time. I initially saw the vehicle in Autotrader and it was advertised with a free vacation included in the deal. Long story short, we paid the vehicle in full rather than financing. The day I picked up the vehicle, the salesperson at the time tacked a few other fees when we already had the bank draft made based on the number that was signed on days ago. Anyways, as unsuspecting I was and looking back, it was a really shady move to this day 5 years later. I still remember every detail of it. Never got that vacation either. Anyways lesson learned that you can't trust any of their word. I waited until I saw this dealership's social media page just so I can leave this review. STAY AWAY FROM THIS DEALERSHIP.

Emily Alford

Editing my review. Since purchasing this car i have had to get 2 tires replaced and a NEW transmission when my car was at 38,000kms. I tried to get help at this location but the service aide and service manager were unbelievably rude and made me feel like it was my fault and my warranty wouldn't cover. I then took my car to another location. My mom also bought her car here and has had nothing but issues, and was treated terribly by the service dept and was without her car for 21 days. Her review response basically said " well everyone else loves us so you must be the issue" i will never ever go back to this Hyundai even though I live in Burlington. this is not how you treat unhappy customers. she didn't even mention how after the sales person got paid for the sale he wouldn't return her calls or emails. she needed help with her bluelink and never got it. She didn't get an intro to her vehicle when she bought it either. that's what you get for spending 50k on a car huh? ALSO there are plenty of one star reviews about your terrible service dept.

Kyla Buffett

We had a fantastic experience buying a Certified Pre-Owned Santa Fe from Burlington Hyundai. Lori Connelly was an amazing sales rep and was very knowledgeable, patient and helpful every step of the way. We love the car and are so happy with our purchase!

jocelyn wing

It was a great experience to get a new car Reggie and the team did an excellent Job in assisting me all the way for the whole Process. Now we are enjoying the ride. I could highly recommend Reggie and the team if you are planning to buy one..! Thanks

Sharon Patton

Had a great experience buying my Santa Fe. Jordan was very knowledgable, helpful and personable. Thanks Jordan.

Jake Caldon

Purchased my Santa Fe here. Just love it!

Keily O'Neill

This was my first experience buying a car so I was very overwhelmed and nervous about the whole situation. Reggie welcomed me as soon as I walked in the door and was quick to help me find what I was looking for. He wasn’t pushy and was super helpful in getting me the right car. He was very professional and approachable and accommodated all of my needs. He was able to explain everything I wanted to know about the car and showed me all the specs which definitely helped with the whole process. I would highly recommend Hyundai Burlington and ask for Reggie!

Bhadresh Thummar

I was recommended this dealership from a friend. These guys truly standup for the standards of the customer service. I went here for my service, Shelly took great care of my car.

Will Finch

Tessa (pre owned car sales) was great during the process. The service staff however, was not. They justified that they wouldn’t fix an incredibly loud whining noise during acceleration. The parts were the A/C compressor, and two belts..which a private mechanic said needed to be replaced.

Tracey Lynn

I'm a very happy customer. Love the 2016 Tucson. Burlington Hyundai goes above and beyond. It is because of the outstanding service they provide that I decided to return to purchase my second vehicle. From the time of the sale , delivery of the vehicle, follow up after purchase and service department , I am definitely impressed. I have shared with many my experience at this dealership and wanted to share with the readers viewing this site.

Rachel Papineau

I had a wonderful experience recently purchasing my vehicle from Burlington Hyundai. Justin in the used sales department was very helpful with the process and Rich from the financing department was excellent too! Very pleased with the service!

Martin W

The sales team was fantastic! At no time did I feel like I was being ripped-off, being forced to buy things (add-ons) I didn't want, etc. Jeff did an amazing job and there was no pressure whatsoever to buy the same day. I felt I got fair value for my trade-in and an amazing deal on my new car. It was a great experience at Burlington Hyundai. Seriously consider making the drive to Burlington. Thank you again for you exceptional customer service and a hassle-free car buying process.

Ozair Safdar

Excellent service every time I visit. Easy to book appointments saving time when you arrive. Might seem pricey at times but definitely value for money.

Becca Kiczma

I called the service centre and Mo Sakaji was extremely helpful and accommodating on the phone. He was able to work with my hectic schedule to get my car fixed right away. He provided awesome customer and was super friendly.

A 5 Star Dining Experience

Buyer beware! I purchased a '09 Accent with 26km for 9k cash. Even before my first oil change the car started to make all sorts or noises. A knocking from the back suspension , a clicking / hissing noise from the clutch and now needs a complete break job. I sent an Email to the service department to have these problems looked at and have not had a reply in about five days. I am very disappointed with the quality of workmanship and follow up service that this dealership provides.

Sam Hogeterp

Wonderful people to deal with. The entire buying process was pleasant and painless. The sales staff was courteous, friendly, and respectful. Love my new Elantra.

Dog DeMuro

Service makes or breaks a dealership. When booking my vehicle in for warranty work, I specifically said I would need a ride home and confirmed my address. When I arrived for my appointment, I was told that my address was out of their shuttle service range. You'd think they would have mentioned that when I booked the appointment. The best (worst?) part was that nobody cared. It's a 10 minute drive. Burlington Mazda doesn't seem to have a problem driving 10 minutes away. Sad. Very low class service department. It's the little things that customers remember.

Judy Cockell

If I could put no stars I would. My 77 year old mother took her Sonata for a spring tune up and was taken to the cleaners by this location. She had an appointment for 1:00 did not leave the dealership until after 5:00pm after being told it would take 1.5 hours. Not once was she offered a ride back home to wait it out. Not once was she told it would take longer than what she was initially told. Then she was told it would be over $600.00 for a two year-old car. I have never heard of a simple car tune-up costing over $600.00 and then they present a bill for over $300.00. What could possibly cost over $300.00? I will get a copy and let everyone know because fluids and air filters should not cost that much even with labour for 1.5 hours. But then again, charges for a women who is 77 years old could ..... especially one who has a cane. You should be ashamed of yourselves!

Jessica Ostrega

I was looking to buy the ElantraGT GLS and just wanted to thank Lena for her spectacular customer service! I had gone to so many other dealers and never had someone spent so much time and care with me. Would recommend anyone looking for a Hyundai to go to Lena!

Ryan Kirk

Came in looking for a used vehicle this afternoon. This was my first stop in a list of 5 dealerships to visit. David Sanderson (Sales) was super helpful and friendly. He was patient with me and my 3 kids I brought along. I received an excellent deal on a used 2016 Hyundai Elantra ($13,000 w/ 32,000km) in great condition. My experience was well worth it, and relieved I didn't need to visit any other dealerships today. Thanks David & Carina for your assistance in my purchase today. I'm coming back here again!

Nirusha de alwis

Worse experience ever in terms of customer service. The front line staff does not know how to greet and welcome a customer . The customer is left for his own devices !! My husband and I went to purchase a vehicle we knew exactly what we wanted . However the Sales Mabager just to push the sale before the month end was asking us whether we would change the colour and offered us a gift card !!! Just to push the sale !! But we insisted on the colour we wanted . The agreement was done and our credit was checked too . After one week they contact us and tell us that they don’t have the colour. Now they are trying get us agree to a colour which they have in stock but not sure if that as well . What kind of customer service s this ? They check our credit and now we can’t even go to another dealership as getting your credit checked often is not great !! This is like Tied selling . The worse is the staff including the sales manger is not even empathising the client of what they are putting us through .. the most unprofessional service we have ever come across . Basically they are selling vehicle what they don’t have in stock . They are trappping customers by getting the agreement signed and credit check done , as there is no way out for the client ... Fair Trading of Canada should be made aware of this scams !! Mr Wickam - your answer is a load of rubbish. glad we did not go ahead with your dealership. Your easiest and most convenient answer being get your deposit back !!! your dealership sell vehicles that are not in stock !!! we had great experience at a different place !!! YOU and your team who dealt with us are the worst customer service representatives we have ever come across. .. BAD NEWS TRAVEL FAST !!!

Savannah Grey

I love Jenn and Todd. They always take good care of me.

anmolpreet singh

I had an amazing experience buying my car from Burlington Hyundai. I got to speak with Reggie, who is very professional, knowledgeable and Friendly. He was able to give me a good breakdown of the specs and features, was patient and never felt pushy. I would highly recommend Burlington Hyundai and ask for Reggie for an awesome customer service experience!!

Nick Baker

They wanted to do a carbon clean out on my car. Think they need a carbon clean out. Don't let them charge you for stupid stuff. They are lucky they get this one little gold star.

Tyler Blais

Great service every time I visit. Also appreciate the shuttle service since it allows me to get things done while I wait. Would recommend a Hyundai and getting work done here to anyone I know.

gaurav nayak

Good service at reasonable prices. Great staff.

Stan Borthwick

I have been a customer of Burlington Hyundai for 6 years and have high regard for the service department it's service advisors and the present service manager. I traded in my Santa fe and purchased a new Santa Fe XL this past May and the sales staff salesperson Mary Mclean was outstanding in the process and the transfer procedure. I am glad to hear that Bharati Debie has been promoted I will miss her excellent service . Best of luck in her new appointment. The dealership is outstanding .

Rick Sutton

Hamilton Hyundai is great place for service very friendly staff

Kenny T

Bought used car from Jason and Reggie last week, and the service was fantastic. Both were upfront, insightful, and helpful throughout the process. I'd recommend Burlington Hyundai to anyone, the entire experience was amazing.

CHIRAG BARANDA

I went for my regular oil change service, and my after 1 month and 16 days my check engine light was on. So me along wih my friend checked the oil and found out that there was no oil in my car. (All oil was either drained from oil filter or from drain plug) I do have a friend of mine who works as Mechanic who told me that over their place the license technician makes sure that work done by appreciate is perfect before handing over cars to customers. Such and awful service offered by franchise like hyundai. I never had any kind of issue when I used to service my car at Parkdale Hyundai in Hamilton. in order to move car, I Bought new oil from Canadian tire and there was no leakage so far. I brought thier(hyundai) attention towards the situation and they offered me oil consumption test for which I'll have to pay. Would definitel avoid going to this place again.

Mindi Hood

If I could give stars in the negative numbers, I would. I have never been treated with such disrespect and unkindness by a dealership in my life. I left in tears after speaking to a man in the parts department. He was rude, condescending, and unbelievably ignorant. Had I been a man, I have no doubt that I wouldn't have been spoken to in that manner. Never again will I buy or deal with Hyundai!

Neil Westfield

Seems like a standard dealership. Hard to tell since I couldn't go inside due to Covid but they were fast and friendly about the work I needed done.

Darlene Jenah

Having just moved to Burlington, I had to find a new service centre for my 2020 Hyundai Ioniq Hybrid. I was very pleased with the exceptional service I received from Justin and the whole team. Shuttle service back to my home, and pickup at the end of the day made everything easy. I would definitely recommend Burlington Hyundai!

Bruno Amaral

Lori Connolly provided a fantastic service when I was buying my car. She was very accommodating, extremely knowledgeable and nice! She also explained all the car features in a lot of details! Look for her when you’re there! ????????

KEVIN MENDES

Went in for a recall service, great the whole thing completed in one hour. Pretty good service with regular updates.

Natalie Stacey

Not only is Burlington Hyundai loyal to their customers, but they work quickly to make sure we feel safe in our cars. I had a battery issue and all the service people who helped me were very understanding and helpful! I absolutely love my car and I know my two other girlfriends who have the same one from this dealership feel the same. Thanks for everything Hyundai staff.

Ben Soquier

Very satisfied! My wife and I are expecting our first child and we’re looking for a safe used car. We called on Monday and came for a visit, got to pick up our car on Thursday! Jason Barry was our salesman and went above and beyond to make sure that the service was at the top! We asked for a few items to be fixed and for a buffing of the car and he delivered! Very good human contact and professionalism. I highly recommend this place, and ask for Jason!

Jess Leone

Had a great experience financing my first car on my own through Hyuandi. Very responsive to emails and phone calls with last minute appointments or to answer any questions I had. Lori is a fantastic sales rep and really made me feel welcome and was very knowledgeable of not only the car I was interested in but the whole company. The whole branch is very attentive and I met the branch manager within the first 10 minutes. Followed save covid protocols with sign-ins and spraying the cars for test drives. They really do take care of you when you buy from them. I highly recommend ????

Laura Veenstra

Buying my new 2021 Tucson here was a great experience- we were treated very well by Lori Connolly and I would highly recommend using her expertise in purchasing your next vehicle- this was the 2nd vehicle we purchased through Lori and I am sure we will be back again . The whole team was a pleasure to deal with and all the safety protocols make you feel extremely safe- WELL DONE!

Alejandro Uribe

Do not take your car to this location just had a job done in the interior of my car and they completely destroy one of the trim pieces on one of the doors when i went back to show them they all lied about the damage saying that it was there when the car was brough in!! Hate this place! Never coming back and whoever sees this review believe me you shouldnt neither i would give it 0 stars if i could! Disgusting!

Falyn Katz

It was a pleasure to work with Burlington Hyundai. Their Sales Director, Sales Manager, Sales Rep, and Finance Manager were all wonderful to work with. Car shopping during COVID isn't easy but they made the experience as pleasurable and safe as possible.

William Dias de Sousa

Friendly staff, exceeded my expectations on my last visit. Easy booking, nice waiting area and amenities.

Kevin Postma

This is a great dealership, this is our second vehicle purchase from them. Adam Csatary, was fantastic on both purchases. Highly recommended. Thank you all.

Charlotte Harila

Look no further and come to this dealership! I made an appointment with Lori based on the reviews on Google and I'm so happy I did. She was super helpful, answered all of my questions, gave me honest advice when I was considering car options, was super responsive via text afterwards when I had questions, and when the time came to make the purchase she explained all the steps for me regarding what is needed and what to expect. Once the car arrived, she updated some settings on the car for me and even flagged sections of the manual. Lori goes out of her way to make the purchasing AND post-purchasing experience smooth. We also met Lori's manager who walked us through the background on our trade-in value as well as the financing team who walked us through all of the financing details. Overall, an amazing experience!

Kristin Cunningham

If I could give Burlington Hyundai zero stars I would. Originally I rated 5 stars because my initial visit was great, until I came home with my car and a couple days later the unorganized staff at this Hyundai came hunting me down for more money due to a mistake made on their end. The sales manager in particular is a joke. There are 2 lovely people there though I can't remember their names, one of them being the female finance manager. Anyway. These people will make mistakes due to poor communication and being highly unorganized and then they will harass you for more money and use threat techniques and scare tactics to get their way. They are horrible when it comes to customer service as they only care about how much commission they will make off you and it's very evident during conversation. They will not listen to you regardless and will treat you as just another dollar in their pocket. They're extremely pushy when it comes selling their product and will guilt trip you, even when you have already said no. Also, just reading the hyundais feedback on other people's reviews and I'm finding a common theme. They love to deflect their own issues upon the customer with an attitude of "thats not our problem" much like how they treated me during my poorly handled sales deal. I especially love the comment Hyundai has made about being disappointed in a customer for saying they felt like they were being ripped off, and for another customers back up cam "coincidentally" breaking after having their car in the care of the service team. To anyone reading this, this is a complete reflection of how terrible the staff is here. Please re think your choice if you're thinking about making your next car purchase here. Love the Hyundai product, I'm happy with my car, but the people at this location are absolutely awful.

Paul Hourigan

Have been bring my Elantra into Butlington Hyundai since I purchased it in 2015. Their service team have always been extremely knowledgeable and willing to go that above and beyond. Over the years they have always been willing to look at service and warranty work for the car and have always met or exceeded my expectation. This visit was no different. Service was just an Oil change l, but I was notified it was completed at least an hour before I expected it and the car was not only ready for Pick up, but they also did an exterior wash to the car as well.

Carlos Linton

this store will give you the best service they have, i am satisfied

neeraj singh

I purchased my new car from Burlington Hyundai . Amazing service. Very chill atmosphere. They will do anything to make you happy. everyone was helpful, and nice to speak to. Great place to buy a good car . Thanx for everything Big thanks to Adam kesik and all Hyundai Burlington team

Josie Paterson

We had an excellent experience purchasing our new 2020 Tucson Ultimate at Burlington Hyundai. Our product specialist Lori was fabulous! She was very knowledgable, patient and approachable, and was prompt to answer our many questions along the way. She listened to what we were looking for and was able to help us find the perfect car for our needs and within our budget. Thank you Lori and the Burlington Hyundai staff! Josie and Karl

David Oh

Recently went to this place to potentially buy a new car. I was really impressed with the brand new building and the great service from the staff members. Had a chance to talk to the manager Sean Park and he seemed like a straightforward reasonable guy who has his customers' best interest in mind. I have been looking around several other dealerships and I am more than likely to purchase a car from here. I would recommend this dealership to my friends and family members. Thanks for your hospitality and great service!

김넬

No rental cars. All pre-owned cars. Explained features well. Answered all my question quickly.

Ian M

I had a wonderful time dealing with Lena from Burlington Hyundai while looking to buy a new Veloster. She was very knowledgable, passionate and quick to follow up with an email. I settled on another colour at a different location but I cannot say enough great things about the service I received here. You are in great hands with Burlington Hyundai!

Naomi Kouvelas

Just bought my first car from here today and the experience was made extremely easy and straight forward by the employees here. Thank you so much! Can't wait to get my car on Friday.

Tyler Hallam

Highly recommend this dealership. I have now purchased my third car here from Lori who is friendly, honest and knowledgeable. Purchasing a new car can be complex (and confusing) when it comes to the payment fees so I appreciate how transparent Lori is throughout the entire process. In general I find the staff here to be approachable and not pushy.

Simon O

I had a great experience working with Reggie on my new car lease. He was well-informed, approachable and honest. He worked hard to get me the information I requested in a timely manner and was very responsive to any future questions or requests I had. I will be recommending him to my family, friends and co-workers in the future. Thanks Reggie for your professionalism!

Rob Macaulay

Lori Connelly was wonderful to work with! She was personable, knowledgeable and made us feel like valued customers. It was a pleasure working with her from start to finish and she followed up on everything that she said she would. We would highly recommend her to anyone looking for great customer service. Allen and Carrina finished the deal and were great to work with as well. Thank you Lori and the sales team at Burlington Hyundai!

Paul Donegan

I have been dealing with Burlington Hyundai for about 12 years and have always had excellent service from financing to service on my vehicles. I live in Hamilton and went up the mountain to get work done on my wife's SUV and regretted it from the moment we left the vehicle there to get some repairs done. I wish they were as pleasant to deal with as all the staff in Burlington.

Dania CAbreja

I had an excellent experience buying my car from this company. Excellent customer service from all employees, friendly people, especially from the manager and product specialist, Lori Connally, both gave me the best options according to my budget. I had an incredible experience at the company. Recommended 100%.Att. Dania Cabreja

Mary Camello

I can't thank Todd at the service desk enough for a great experience with an engine recall issue I had to get addressed. He was super easy to talk to and ready to discuss any concerns I had. He was responsive, accommodating and understanding throughout the experience. Highly recommend the service at this dealership and specifically Todd. That said, he put me in contact with Lori in sales who also took the time to go over options should I need to consider an upgrade. She was patient and informative throughout (and a plus, she was not pushy - similarly she was super easy to connect and talk with) and I highly recommend her for any questions regarding Hyundai leasing / financing options. UPDATE: We have a 2022 Santa FE thanks to Lori and the dealership team. My thanks mostly goes to Lori for her approach in helping make a decision. She answered all my questions thoroughly and diligently, researched information. She is quick to solve a problem and / or present me with options as alternatives. She went above and beyond in reminding what to do during the process. She was also accessible after hours or when she was sick. Most of all, she applied little to no pressure and that certainly took a lot of the stress of car shopping off of me. I applaud her dedication in helping me and again highly recommend her for your next Hyundai purchase / lease.

P Bowers

Polite, knowledgable and speedy. Couldn't ask for anything more!

Ernestina Birova - Toronto Real Estate Broker

I bought used Ford there last year. The sales practice is pushy and although advertisement stated no additional hidden costs or charges... they added charges. My Financing was done by Richard Sookoor and he made false statements - during initial meeting.and when I came in to pick up the car i pointed out the things we did not agree on... This was borderline fraudulent. He first played tough because my car has been towed from the dealership already. I said or you change this to what we agreed on or I sign it as is and see you in court. He changed it. But overall it was an awful experience. And they promised me re-financing in a year (I had higher interest rate due to credit issue) and now year later they claim they cannot do it because I have to trade the car in - according to new sales manager and new person in financing (another sign of poorly run business constant change of staff). Richard is not there anymore does not reply to my e-mails I sent to his other dealership in Mississauga. Stay away. Trust reviews here is dishonest practices in all spectrum.

Amy Sault

I recently purchased a hybrid 2022 Tucson (really awesome if you’re looking for an SUV) from Lori Connolly at the Burlington dealership and the experience was amazing! From day one she went above and beyond to help make this a smooth process and is an absolute wealth of knowledge. I never felt pressured at all she was simply just there to help me make the right decision. I highly recommend speaking to her if you are in the market for a new car. With everything going on with chips and covid Lori has made this the most pleasant and seamless experience and I’m very, very happy!

Stefanie J

Great selection of cars out front, nice to be able to see the actual cars before we look into buying one

Mo Ali

5 years ago, I bought a 2013 Hyundai Elantra. I booked every single service with this dealership. They used to be friendly and honest. They used to make me feel valued and welcomed. Recently, I got into a car accident and my car was totalled. I figured I would go back, get another Hyundai and expected the same qualify treatment and attention...but I was very wrong. Apparently, they couldn't bother to help me as one would expect. The first sales person never returned any of my calls. So I walked in and spoke to another sales person. This second one did the same thing...apparently the commission they make on a sale for an Elantra is so low that they couldn't even bother to take the time to call me back because neither did this second sales person. When I call him to follow up on the car I wanted to buy, he told me that I had to call the various dealerships around the GTA to ask if the car I wanted was there. It seems the sales staff are pressured into only selling the public cars where they will make the highest commission. They disregard loyal clients. Since this experience, I did the research and found out that Toyota Corolla's have a much lower servicing costs, engines last longer and I was given the appropriate qualify of customer service one would expect. I will never be going back to this Burlington Hyundai dealership nor will I ever be buying any Hyundai vehicles or their associated brands.

Honour Louise Meredith

Let's just say I am now kicking myself for not going to this incredible dealership for my own purchase. I brought a friend to Burlington Hyundai to purchase a pre-owned vehicle. The customer service by far is the best I have witnessed so far. I doubt there is anywhere else that has this quality in customer care. Lori was a pleasure to talk to. She made this purchase so easy and effortless. From start to finish we felt like our needs were a priority. I can go on and on but just know...Burlington Hyundai and the special care from Lori should be your number 1 choice for your next vehicle. You will leave there happy and satisfied with the choice you made. ~Honour from Burlington

Francis Jacques

Very professional staff and clean well taken care of dealership!!!

Claude Raymond

Just been curious here...What is a full detailing of any model car?

Zarnageen Riz

I had a wonderful experience with Lori Connolly when purchasing my very first car. She was informative, cooperative and overall very helpful! I’ll definitely be recommending her to my friends and family. Thank you so much Lori, you’re the best! :)

Jodi Northey

Everytime we come here the service is second to none! The staff is great, and helpful. They don't rush you, and go above and beyond for their customers. Thanks Burlington Hyundai!

Mike Irwin

My wife and I recently visited Burlington Hyundai in search of a new vehicle. When everything was said and done, we left the dealership completely happy. This is owed in large part to Lori Connolly, the sales rep who worked with us. She was attentive to the criteria we were looking for, and went above and beyond to get us the Tuscon we went in looking for. She made the whole experience very smooth and hassle-free. A big thank you to Lori and Burlington Hyundai!

Nolan Riggs

Really glad I ended up going here for my car shopping experience. Had a pleasure test driving cars and was able to grab a used Hyundai Elantra that I'm loving. Thanks again to Walter specifically, but to all the staff that lended a hand somehow!

Jacklyn Jackson

Buying a car at Burlington Hyundai was a wonderful experience. I highly recommend shopping for your next car here. I had the good fortune of working with Adam and I couldn't be happier with his professional sales manner. Also Lori made the purchase and pick up a breeze. My best car buying experience ever and I love my new Kona.

Judy Wood

Great service!

Mark Garcia

As I walked into the dealership I was welcomed by the front desk and waited for David Sanderson who was my sales representative he was an absolute pleasure to deal with, showing me the vehicles I was interested in, letting me go for test drives, it was a great experience right down to finalizing the deal.

Barrett Dent

Walter Steinegger was excellent! Made my car buying experience easy. Very friendly, approachable and helpful. Absolutely not pushy. He genuinely cared.

Etienne Villeneuve

My wife and I were looking at a new EV and after a lot of research, decided to go with the Kona EV. Jordan Heron was a fantastic salesman and helped us get the car we wanted without fuss. Very helpful and had everything ready on delivery day. I strongly recomment Jordan to anyone looking for advice or if you know what you want and need to get the deal done right. Thanks Jordan. Etienne and Nikki

BATH AND SUDS

Burlington Hyundai is amazing! I bought my first Santa Fe in 2013 and upgraded to the 2019 Santa Fe. They are very professional, helpful and friendly. I always do my business with Justin in service and Lori in sales. As soon as I go into the departments I am welcomed by everyone but I get a personal hello from both Justin and Lori. Justin is very knowledgeable and when I arrive, he knows exactly what my appointment is for. I would definitely recommend going to Burlington Hyundai. They treat me with respect and kindness ! Thank you.

Carol Gritton

Drew has excellent customer services. He's kind, friendly, professional disposition exemplifies the experience each customer should receive. His genuine, authentic approach makes you feel that you can trust him that you are getting the best service and deal. Thanks Drew for your warmth and understanding. I will definitely recommend my friends and colleagues to Hyndai Burlington on Plains Road.

Mateo Rodriguez

Great time finalizing the deal to my first car with Greg and his team! Very helpful and very knowledgeable! Looking forward to driving Hyundai for the years to come!

W M

My new ride! Shout out to Adam a Burlington daddy who took excellent care of us.

Laszlo Gergely

Very good and straightforward buying experience.

Janice C

Friendly and informative staff in the service department.

Laura Higson

Lori Connolly in the sales department made everything especially easy and carefree and saw me through from beginning to end! Munahan Qaisar ensured everything financially was set to go, and again, made the experience a breeze. Fantastic and friendly staff!

Sarah

Great customer service - dealt with Patrick from the service department. Informative, helpful an no nonsense keep up the great work Hyundai!

Sean Crockett

Great customer service and wonderful and helpful patient staff.

Jeffrey Rowe

Service department was great. Took care of a warranty repair quickly and without hassle

Judy Sackville [Staff]

Just wanted to personally thank Shelly at the Service desk at Burlington Hyundai for her prompt and efficient problem solving. A new issue was discovered while getting my muffler flex fixed on my 2009 Tucson Fri. She managed to get a part, sensor for the muffler, that day my car was in instead having to wait until the next day Sat, which was the original timeline. I live out of town so I would have had to come back the next day or possibly wait longer. Thank you Shelly for both your personable and responsive manner and great consideration to what would help make things easier for me. I even got a follow up call the next day, today, to see how my car was running. I have been coming to Burlington Hyundai for years and appreciate Shelly’s attentive and supportive actions.

Natalie Rendall

Absolutely disrespectful staff, no help what so ever. Do not provide shuttle if you don't live i Burlington but had no problem taking my money when I wanted to purchase the vehicle. Was told I could not speak with a manager, and the person assisting me hung up on me because I pointed out the fact that they could sell me the car and refuse to shuttle their customer. Every time I have had to deal with this service center has been a nightmare. On 3 different occasion due to recalls or parts that broke they have given me the run around and caused nothing but undue stress. Will never buy from them again. And they wonder why I will not service my vehicles at their service center.

Hitendra Patel

Here is why 2stars- May, 18- I asked the service guys to perform break service and fix the thudding problem. It was not fixed even after visiting 2 times. December, 18- Service 3 was to be done. Person did not see any history of vehicle etc, changed the engine oil normal, when every time it was Synthetic. Serviced the break again which was not needed. Tried to oversell Alignment, which is not needed, because I had winter tires installed and alignment done 3 days before. Summary - incompetent and greedy people charging professional fees for poorly done job.

Chris Rosati

I was called in for an interview on two separate occasions, months apart by the same service manager Chuck poelmann (probably forgot he contacted me in the past). First time "he called me" and never bothered returning my call. Just a week ago he called me to come in for an interview again (Aug 16, 2018), I agreed and scheduled it for 10am as he requested by email. I got there and checked in with reception at 9:50am...I sat in the customer lounge until 10:30am waiting for this unprofessional " service manager". I could see him from where I was waiting, just sitting in his office, texting on his phone and playing on his PC. Clearly someone that could care less of anyone else's time but his own. I couldn't wait any longer and told reception I had to leave. I never recieved a follow up call and or email from what is clearly a very lazy manager. I sent an email about the missed appointment to chuck and still didn't get a response. Clearly a characteristic of someone with narsastic qualities who thinks they are above other people. I came to this interview highly qualified. I've worked as a service advisor for over a decade with companies like Lamborghini and Ferrari, and have never been treated with such disrespect for my time than with Chuck. I think this gives a pretty good indication of the type of service you can expect when you walk into this dealership. Actually, as I was waiting I heard a sales person as they were walking by make a comment to the receptionist saying "how long you think this one is gonna last" in reference to me being there for the position. Unreal the level of un-professionalism. Was likely a blessing in disguise. This is kind of shocking to see since two of my cousins bought bran new cars from this dealer. Save yourself the headache of dealing with this dealership, the service manager is probably just as usless if you were a customer.

Cveta Krcmar

I bought my first car here and Lori helped me out. She was so helpful! Very relaxed, not at all the experience I imagined buying a car. I always thought it would be more pressure but I actually felt like she cared more about helping me and making sure I was happy than about making a sale. I also worked with Sid on the financing and he felt so human. I know that is a weird comment, but you know when you deal with anyone in the money world, they more often than not seem more like a drone? Not Sid. He was also super helpful and gave me all the advice I needed while also being very nice to just chat with as we sorted out my new purchase. It was an incredibly comfortable experience. Overall would definitely recommend checking them out for any car purchase! If I don't live in Burlington by the time I'm ready for a new car, I'll probably still drive out of my way to buy it from here. They may have made me a Hyundai person...

Yousuf Elashi

Very polite people

Pradeepa krishnakaanthan

Very friendly staff. Answers all my questions. Best designs lots to choose from. Munaham really helpful. Thank you, see you in few years for my next one.

Daniel Nguyen

I bought my Hyundai Genesis (now the G80) from Burlington Hyundai. It was a brand new vehicle. Fast forward and I find out they sold me a car with a Carproof incident. I didn't think they were trying to hide it or had bad intentions when they sold me the vehicle. It could have been that the salespeople missed it or it was just overlooked. It happens. If they did know, as a general courtesy, I think if they had disclosed it to me, that would have been acceptable. After I found out, I wrote to the dealership's general manager to try and solve the issue. He did end up corresponding with me but never ended up finishing the conversation nor seemed intent on helping out my situation or being apologetic about it. This is not what I expect in terms of service when buying a vehicle, brand new, from a seemingly reputable dealership. At the end of the day, my car's hood clear coat is now peeling, probably as a result of the aftermarket repair. They have not reached out to me and so I just wanted to make sure to warn others to ask for a carproof. They even told me that they had many other vehicles on that same claim. So you might own one as well. The sales buying process was good but the handling of this issue has me bringing my business elsewhere.

Adam Mignardi

Came in to get a trade in quote for my 2014 Audi q7 with 72000km had 2 other Hyundais give quotes on my vehicle both the others offered me over $20000. the Burlington dealer ship offered me $13000 I asked why it was so low and they blamed covid the other quotes were less than 7 days apart don't waste your time coming here go to Oakville or the Hamilton location there appraisers are alot better if I could give less than 1 star I would.

Ian Graham (GrahamsThatGame)

Great staff, great service, service is pretty expensive

Cathie Farnington

I have purchased my last two cars here and from the sales people to the service people all top notch.

Colleen Balou

Walter was quick, courteous and informative. I d recommend him if anyone else is in need of a vehicle. Update: Just had a super oil change. Justin apotted wheel misalignment and helped me steer better. Thanks

Dave McLennan

Very nice of the dealer to supply free charging and for that I say thanks.

Mr. Denis Desrosiers

Reliable dealership. Very friendly and reliable with wait time.

Scott Brogan

I had been shopping for a vehicle for a week and a half or so when I dropped into this location. I had a chance to look around a bit before meeting with a sales person, and wasn't sure they had any options I liked. The sales person took the time to listen to and record my requirements, and suggested some options, including new inventory that was scheduled to be available within the next week or so. I left my contact information, and was told they'd get back to me when the new arrivals became available so we could explore their suitability for me further. I never received any followup - I was not impressed by this lack of engagement, so never returned. I made my deal at Hyundai of Oakville after a much better experience there.

fernando prieto

I recently had a bad experience with the Sales Area of this Dealership when I approached it with the intention of trading in my car and buying a brand new one. The General Sales Manager Mr. Jeremy Wickman, through the Sales Person, produced for me a questionable quote for the new car, since the selling price was significantly above the Authorized Price of Hyundai Canada for that particular vehicle and the explanation that I received didn’t look legitimate. About the trade-in deal, the Sales Manager without even taking a look at my car, offered me an unreasonable and let us say insulting price for the car. I complained in writing to the Owner of the Dealership and both, him and the Sales Manager in different emails recognized and apologized to me for the wrong business practices implicit, expressing the intention of learning from the mistakes.

Ryan Strauss

Had a really good experience with Mary Lynn, she was very helpful in making a decision to get my new 2017 Elantra! Very nice new building.

Kelly McCrory

Lori Connolly was a pleasure to work with. She listened and asked questions to help me get into the right vehicle. I just got back from a 4 hour cottage run and I’m very happy with my 2021 Tucson. Thanks BH team.

Kathryn O'Connell Wheeldon

I was impressed by the friendly and fast service at Burlington Hyundai. I brought my car in for a recall on a part and they got me in for the replacement of the part quickly. The waiting area was clean and they provided free coffee. They also washed my car for me which I thought was a nice touch.

Sonia Holden

Great service. Can't wait to pick up my new car next week. Thanks to John for working with me to get me into a new car within my budget.

Jane White

Lori Connolly was extremely knowledgeable and explained everything thoroughly. She made the buying experience easier and did a good job keeping me informed as I waited for my car to arrive.

Alex S

Great experience; I absolutely loved the non-pushy sales people! If we decide on a Hyundai vehicle we will get it at this dealership 100%

Athar Noman Khan

Great show room .... Excellent customer service ... !!

Hype Systems Inc OHIP Billing

10 years ago I was ready to purchase a Sonata here, in the last minute a rude staff member steered me away. I purchased the same car elsewhere. In a similar experience today, I wanted to test the Elantra and Santa Fe. I was told that it was not their job to let me test drive cars but to narrow down my selection. I explained that with a Hyundai brand I have and will buy cars that I find comfortable to drive regardless of the already low price range. Once again, I will be test driving the 2018 Elantra elsewhere to ensure the ride is as comfortable as is the interior in the show room model. Then Elantra will replace my 2004 Vibe. I will also test the Santa Fe as a possible future replacement to my 2010 Mercedes C250.

Lee Kirkby

was looking for a specific used car but they did not have that model

Jennifer Lyons

Amazing experience! Reggie was so nice and helped me and my family find the perfect vehicle for our budget. He gave us some sweet perks as well and even took the plates off our old car. Highly recommend this dealership and ask for Reggie, he will take care of you! Lori was also super patient, helpful, kind and very knowledgeable to help us pick the right financing.

spencer donegan

Bought my first car here from Reggie! Super nice and patient guy! Didn't feel pressured at all. I recommend to anyone to ask for him as he is super helpful. Love the Tucson!

Brennan Raposo

I purchased a 2014 Hyundai Santa Fe Sport Limited from another dealership. Recently, my driver and passenger front door-locking mechanisms decided to retire leaving me unable to unlock, or lock the front doors with the key fob. Not a huge issue but a bit of a pain. I contacted Burlington Hyundai service dept and within 40 minutes was in the shop having my vehicle looked at by Steve. Crazy! Within the hour, I received a call informing me that they'd discovered the issue and the parts had been ordered and would be in within a couple of days. Fast forward 2 days... We had quite a heavy downpour the night before and when I got into the vehicle I noticed there was a damp spot with a stain on the headliner. When I took the vehicle in to have the locks replaced, I showed them this and they informed me that it would be taken care of. I picked up the car a few hours later and both lock mechanisms had been replaced, my headliner had been removed, leak found and sealed and stain cleaned! All for a total of $0.00 and was treated like an absolute priority the entire time! I have owned several much more premium vehicles (Audi, VW, Mercedes) and have always felt like a second-class citizen when an issue had been brought up. I chose Hyundai due to their recent reliability records, quality and long list of features and so far have yet to be disappointed!

Adam Cavaleri

Always a great experience when I go to Burlington Hyundai! The customer service is great and the staff is very friendly. I highly recommend this dealership whether you are purchasing a car or just getting some service done to your vehicle.

Jessica Powell

Had a great experience purchasing my new SUV at Burlington Hyundai! I found everything I was looking for, had timely, efficient and kind customer service and all my questions were answered. I’m very happy with the experience I had here and would recommend to anyone interested in a Hyundai!

Liam Dempsey

My wife and I have just purchased the 2022 Tucson hybrid. This is the third Hyundai we have bought. It is our first time time dealing with Burlington Hyundai and there sales specialist Lori Connolly. We have no doubt we will be returning customers. When Lori introduced herself to us, we immediately felt comfortable. We did not feel any of the pressure we have experienced over the years at other dealerships. Instead, our experience with Lori was very enjoyable. Lori listened to exactly what we wanted from our new car and offered us great advice and guided us to precisely what we wanted. Lori was extremely knowledgable and professional and combined with her friendly demeanor, we would highly recommend Lori to anyone considering purchasing a Hyundai. Honestly, our dealings at Burlington Hyundai, dealing with Lori and her associates was by far the best car buying experience we have ever had.

bfc stefanie

I just took home my new Hyundai Venue, and could not be happier with my experience at Burlington Hyundai. The staff is not only knowledgable, experienced, and extremely friendly. Lori, Brad and Andrew, from start to finish, were amazing and very personable! I would highly recommend Burlington Hyundai.

Chelsea Simon

Wonderful experience with Mac at Burlington Hyundai! Walked in one day to test drive a vehicle, spoke with Mac and discussed what I was looking for, price points, and features, etc. Followed up with him a few weeks later, and when I went back in to discuss more options, I ended up buying that same day! Mac was extremely friendly and helpful, and very understanding as he listened to all my thoughts and concerns and questions. Mac went above and beyond for me and I’m so glad he did so I could drive away with a new car :)

Phil Anthony

GREAT SERVICE DEPARTMENT. ALWAYS DO THE JOB RIGHT AND ACCURATELY. I HAVE BEEN GOING THERE WITH MY HYUNDAI FOR OVER 5 YEARS NOW AND HAVE BEEN VERY SATISFIED.

Brad L

Burlington Hyundai was an awesome first experience! Right from Mac the salesman.. to the manager.. to Corina the financial person. We were met immediately and given different options by Mac. Didn't feel any pressure what so ever but were treated with respect. Corina really worked on our behalf to make Thing's affordable for my son (and she did). They delivered the vehicle by the time they told us they would. Awesome relaxed experience! Thank you very much ???? Brad and Max Lymburner

Barry Swartz

We had a wonderful experience purchasing our new Elantra. All te staff members are friendly accommodating. If you are looking for a salesperson, ask for Lori. She is amazing. The financial manager, Carina went above and beyond for us.

William DeMarco

Been a service customer for nearly six years. Have been very satisfied with the quality of service and repairs, as well as honesty and service price points. Highly recommended dealership.

Julia Rajic

Lovely group of people in the service department. They're quick and helpful with standard prices for a dealership when it comes to repairs.

Abe R

Worse place to purchase a vehicle from. My friend purchased a vehicle from another dealership at a $7,000 below what these scammers ask on new vehicles. Both vehicles have the same options, and both were new. I have mentioned this to the sales representative, he said it is an additional charge the dealership is charging because they are hard to come by.

Adreanna Dawson

I can’t say enough amazing things about Greg and his team at Hyundai Burlington! He was truly engaging, listened to all of our requests and made sure we got the best deal possible! I will happily recommend anyone in search of a new vehicle to Greg specifically - can’t wait to pick up my new car on the weekend!!!

Ran Ni

Product Specialist Mr. John Braithwaite was the one helped me getting a car. My deal was later finalized with Mr. Sid Sharma. The whole process was smooth and straightforward, I enjoyed the humorous and friendly environment. I love my new car and these gentlemen certainly made the experience great. I would recommend their services to anyone in the region looking for a Hyundai.

Andrew Brest

“Thank you. I couldn’t resist writing a review for this dealership! From top to bottom, from the person at the front desk, to the sales people, the sales manager, the service manager and the service department, as well as the owner of the dealership, what a fantastic experience! This is a dealer, and company, that really takes the time to ensure that a customers’ overall brand experience is met – and I’d even say surpassed. At first, we were skeptical of the brand, but having gone through the purchase process and service process, I can comfortably say that I’m impressed with the overall experience we’ve had both at a local (Burlington Hyundai) as well as corporate level. This is a company that really understands what it means to provide value at every step of the car buying and servicing process; and stand behind the quality of their brand every step of the way. Keep up the good work and thank you again for exceeding our expectations.”

Shpresa Jashanica

Horrible experience applied for a job they kept u hanging for a week and done all the training, finally got my congratulation letter that i got the position. they made me pay for the omvic license quit my other job and 2 days later they said you are not getting the job. thought they were professionals but i was wrong. (Hyundai Team this is torture worst experience eveeerrrrrrrrr. either u hire them or not u can't fire someone in less than a week ,somebody can sue u for doing this.

Betty Hammill

I purchased a 2021 Kona from Burlington Hyundai in early September.This is the second car I’ve purchased here. The Team at Burlington Hyundai are pleasant and always professional. Thank-you to Adam Kesik for taking the time to listen to my “ Wants list” and for getting me into the right car.

Brian Grant

Please stay away from this dealership, cost us a poor repair and towing expense.

Marc Moncion

I own a 2012 Hyundai Veloster that I gave to my son to drive to get to school and back. Approximately a month ago he called me in distress at the side of a busy multi-lane highway to say that his check engine light came on, and that the vehicle stalled and could not restart. We arranged to get the Veloster towed to Burlington Hyundai where we met Todd Delmore, Service Specialist for the first time. Todd was able to start the Veloster, so he brought it into the service bay to be checked front to back. A Burlington Hyundai Technician subsequently test-drove the vehicle, but could not recreate the defect even though the check engine light stayed on. Tood advised us that besides missing a litre and a half of oil, they could not diagnose what had gone wrong was the Veloster. It was at this time that Tood advised us that Veloster models have had a history of engine problems, but that the recall was launched only for 2013 and earlier models. Nevertheless Todd advised me that he would document what took place, and asked my son to drive the vehicle for another 1,200 km to see if anything changed. We brought the vehicle back into the Burlington Hyundai dealership for a second mechanical inspection as it was still running very sluggishly. We also brought all of our maintenance records, to confirm that we were taking care of the vehicle according to the manufacturer's specifications. Todd advised me that the vehicle had once again lost another liter and a half of oil in the engine. The final diagnosis was that the engine, sensors and the catalytic converter were out of service and needed to be replaced. The total repair bill would be somewhere in the area of $12,000, which meant that the vehicle would be salvaged for parts only. Todd advised me that he would request that Hyundai Canada provide a new engine, sensors and catalytic converter free of charge, despite the fact that it was out of warranty and older than the 2013 Veloster recall. Todd subsequently called me back to say that Hyundai Canada had honored this request,. The work has now been complete, my vehicle is back in service intact, and my son has a reliable vehicle that he can use for the next several years. I am convinced that Todd's exemplary customer service and supreme dedication was the difference maker in helping me to come to a satisfactory resolution. He is a tremendous asset to Burlington Hyundai and all Hyundai owners in the Burlington area, and I will not hesitate to continue to bring my vehicle to Burlington Hyundai going forward!

Christopher McArthur

The Burlington location was able to fit me in on Saturday as I had a flat tire that needed repair. After a long day, they were able to repair and get the family car back on the road and most importantly, safe! Very professional and clean atmosphere. Thank you!

Gail Fulsom

My experiences at Burlington Hyundai have been extremely disappointing. I have returned my car there for warranty work twice. Both times I found the service very poor. Each visit the individual who served us implied that the work may very well not be covered by the warranty which is intimidating. The service aide was The first visit was for a tire repair, the second time was after a serious engine problem that occurred at 38 thousand KM. The service aides name was Justin V. He was condescending and patronising. I was without my Santa Fe for 21 days. I was eventually given an Elantra as a loaner. I would NOT recommend anyone deal with Burlington Hyundai. Each interaction from the purchase to service has been negative. And based on conversations I’ve had with other customers this is not an isolated experience.

Daniel Sadler

Honestly, I am pretty sceptical of service centres at the dealership after too many poor experiences at another Hyundai in Halton region. My car was coming up to the end of its warranty and was experiencing a couple other problems so I brought it in. I saw Garrett Leotchko and from the moment we started talking, it felt like he was taking ownership of my problems, that it was not for me to worry about but for them and that they would take care of them. Garrett was really responsive to my calls throughout the day when I was getting curious as to what the progress was. Today, I went back in quickly, and as I approached Garrett, he was discussing another vehicle with a technician. As I approached, they stopped talking so Garrett could help me. I was prepared to wait, but they just stopped mid conversation, looked at me and asked how he could help. This is a tiny little detail, but this detail alone tells you the level of service you get when you go in. This is not like going to a garage, it's like going to a restaurant with a host and attentive wait staff. I was sitting in the waiting room here and when other staff were arriving to work, they stopped and smiled and said good morning. I don't know who manages this dealership, but they should be strongly commended for leading and inspiring that level of customer service. It's unlike anything I have experienced at a dealership, maybe even in any shopping location overall. Lastly, the time Zoran took to explain what he tried to do to diagnose my car's problem, and things I should look out for, and listen for was also incredibly valuable. He was so thorough, at one point I was nervous that I was going to be taking too much of his time asking questions, but he never made me feel like that. After going to the other dealership with bad service I swore I would never buy a Hyundai again. I just messaged my wife to say this service centre was so good, it makes me think to buy another Hyundai. I think that says a lot. Thanks everyone for all your help and great service.

Jennifer May

Had an amazing experience again at Burlington Hyundai. I am on my third car from them. I managed to have an amazing sales representative named Lori who treated me with respect and positivity. She took the time to go over all the details of my new 2021 Kona. I will be passing her name onto other friends who are currently in the stage of finding new cars. Thanks again Lori for this opportunity to getting to know you and helping me with this purchase!

Samantha Knight

I have been having my car serviced at Burlington Hyundai since last summer, and I have had an amazing experience so far. The first time I took my car in, Todd was my service advisor, and I have booked with him ever since. He has been absolutely awesome, he always gives me pricing up front and fully explains what is going on with my vehicle, including services that are necessary at the time, and some that I can hold off on until a later date. Todd is very thorough and accommodating to my schedule when it comes to booking appointments. I am always happy with the work that Burlington Hyundai does - I won't take my vehicle anywhere else!

Wayne Billington

I picked up my New Hyundai Elantra this past Saturday. My salesman Reggie Duque was a pleasure to deal with. He was friendly and knowledgeable and helped me find a car in my price range. Reggie spent the time to go over the car with me .The dealership is a very friendly place to purchase a new car. I am very pleased with my new Hyundai! Thank you Reggie!

Robert Radcliffe

My Wife and I just completed the process of Purchasing a new vehicle, including a trade in. The highlight of this transaction was meeting and dealing with Lori Connolly, she was friendly and professional at every stage, normally a frustrating experience, she changed that to a pleasant deal even though we had to practice social distancing, and keep masks on. We can highly recommend both Burlington Hyundai and Lori.

Lyn Skinner

This is the second car that I have purchased from Burlington Hyundai. It was a positive experience even though my salesman left the company between the time of purchase and delivery. I was given a new contact Walter, who went over the details of the car with me. He was great! I found everyone helpful and very accommodating. Sid the finanical services manager was very easy to talk to. It was a great experience!

Gwen Bain

I recently picked up my third Santa Fe. Lori Connolly guided me through an absolutely smooth process ... very professional and personable. I would highly recommend Lori for any vehicle purchase.

Lisa Haynes

Worst place ever!!! Have not been treated well since I purchased this car. This business just wants your money they do not care about people at all!! I will nèver return to this location ever!!!!This is how I picked my vehicle up after an oil change!!!

Dominik Cushno

smooth process will return and recommend to family.

John Waito

Great sales staff Lori really looked after us. And Kelsie explained the extended warranty and financing options in words we could understand! Great job. My wife loves her New KONA! Cheers

Graham Lovell

Excellent dealership. Took the car in for warranty repairs, no pressure just advise, recommendations and great service. Asked about cost for a wheel alignment and was surprised to hear they're price is only $119 which is very reasonable and comparable to most other garages plus you get Hyundai factory trained technician working on your car.

Dan Koz

Visited the new showroom in Burlington. I was promptly greeted by a receptions and assisted by Adam Csatary who was knowledgeable, professional and not at all pushy. I would highly recommend Adam and the entire Burlington Hyundai team.

Rahul Rai

Recently picked up a brand new Sante Fe. Amazing experience. Mac was my point of contact and did a phenomenal job. Finance team is amazing too!! My transition into the new vehicle was pretty smooth!

Rita Hunter-Dunne

Big shout out to Todd who serviced my vehicle. It was originally in 2 months ago and an underlying issue presented itself again. He took care of it with no additional cost as a courtesy, goodwill and all round professionalism. This is why I will always reccomend Burlington Hyundai for new or used cars- they are brand ambassadors and deliver on their promise!

Christina Takeda a-Curran

My husband and I recently bought a car at Burlington Hyundai and was very impressed with entire experience. We were impressed with the cleanliness of the building and grounds, the vehicles on display were pristine and all of the staff we very friendly. Our sales associate was Reggie, he was knowledgeable, courteous and attentive without being pushy. When we had decided to purchase a vehicle and needed in depth information he had all the answers and very easy to talk to. When we picked up the vehicle he was prepared, explained everything in detail and even programmed a couple of channels on my radio he thought I would like. Those little touches are what will keep me going back there to Reggie every time I need a vehicle. If you are looking for a vehicle I recommend Reggie at Burlington Hyundai!

Manon Turgeon

It was a delightful experience. Thanks to Lori Connolly for making the process of buying a car, that suits my need, so easy.Did not feel any pressure of buying a product that wasn’t exactly what I had in mind. I would highly recommend Lori’s expertise and humour. Also at first glance Burlington Hyundai come across to be a very organized business so I am looking forward to experience the services Thanks for all your help Lori.

Dave Lisle

I have purchased four vehicles at Burlington Hyundai and consistently have experienced excellent pre and post sale services. My most recent purchase of a Santa Fe 2020 was coordinated by Jason Barry who managed all aspects in a very professional and efficient manner. His post sales support was excellent and he made every effort to assist with all details.

Jennie Seaton

I purchased my Venue with Mac Sipos. He was patient, helpful and friendly.I recommend Mac for your car purchasing needs.

Julia Maudsley

My daughter and I attended at Burlington Hyundai in search of her first car. When we arrived we were greeted with a smile by Lori Connolly. We had found the car we were interested in online and knew exactly what we came to see. Lori wasted no time and got us into the car for a test drive. The negotiations for the sale were seamless. Lori was understanding of our needs and worked with her manager to ensure that we were satisfied. The manager Munaham checked in with us as we finalized things to ensure that we had what we needed to feel good about the sale. They gave us a great deal and ensured that we were happy walking away. They made my daughter's first car shopping experience a positive one. Right down to Sid in finance. I would highly recommend you go to Lori for your next car purchase. Even after we got the vehicle home Lori was available to us for questions and she ensured that we were completely satisfied with our purchase. She demonstrated throughout the process that she was a genuine person who cared about our needs. She made us feel comfortable along the way and ensured that all of our questions were answered. I have purchased many cars in my lifetime and I was very pleased that we ran into Lori for my daughter's first car purchase. What a positive experience!!!

Anthony Gallo

Was a great experience working with Burlington Hyundai to purchase my new car. Deal done in an afternoon and felt very comfortable during the entire process.

Lorraine Anderson

I would like to say, a big thank you to Todd, Vanessa and Brandon, for taking care of my vehicle in such a professional and stress free manner. I was having problem with my vehicle, for a few months. I felt unsafe driving it, as it fails to excelerate whenever I come to a stop and ready to move. Which makes me very nervous, especially whenever I am in the middle of an intersection, and waiting to make a left turn. I took it to Pine West Hyundai in Brampton. They did a diagnostic test on it which cost me over a $160.00. After the test they told me that the vehicle need dual clutch replacement, but it was safe to drive and my extended warranty company said, that it would have to get worst for it to be replaced. Inspite of my concern for my safety, which basically, they are telling me that I would have to get killed before they replaced it. In my frustration, I called Burlington Hyundai, which was where I had purchased the vehicle back in 2017 brand new. I spoke with Vanessa, who was very polite. She forwarded me to Brandon who was one of the Managers. He was very understanding, he requested that, I bring the vehicle in and he assured me, he would take care of it. Todd the service specialist, really puts the icing on the cake. After he did the diagnostic. He told me that, the vehicle was unsafe to drive, and he is going to put me into a rental, and look after the vehicle, Which he did. By the following day my vehicle was fixed and covered my extended warranty. Now my vehicle is driving like new again. The service I received, was outstanding and exceeded my expectations. I cannot thank these guys enough.

Brenda Hart

very pleased with the service Lori you are the best

Colin Cowan

Just bought a used car here. Lena was great from start to finish, helping me find what I wanted and getting me into my new ride. Thanks Lena and Kelsey.

Marty J.

Bad service, had two 2013 Elantra's that had brakes/callipers sieze up completely, at 20500km's. They would do nothing from a customer service point of view and said that it was too late for the 20000km service. Charged a diagnostic to figure this out and no compromise on new brakes, except sorry that you didn't do your service on time. I've never once done a brake service on any of my previous cars (mazda) but apparently the geniuses at Hyundai in Korea design the e-brake cable to go through the brakes or something and it causes issues. Took both Elantra's to my mechanic for $700 brake jobs (full pads and rotors) and sold both cars and went with Subaru. Will never buy a Hyundai ever again, cheap cheap cheap, brakes last 20000 km's on both elantra's which is pretty sad and a friend had the same issue with his Santa Fe. The suspension on these cars is absolutely a joke, back end flies around on every bump and pothole. Seats kills your back. I've never been happier with Subaru, the quality is simply worth the slightly extra cost. Burlington Hyundai are rude and not the best to deal with.

Al-Hakam Ali

Best customer service courtesy of Jennifer! I’m so satisfied with the service I received from Jennifer (from Service) more than once at this dealership and i didn’t even buy my Elantra from this showroom. Really professional, caring and great follow up and informative. Great with returning voicemails and not leaving details out in order to give you a good picture of what you’re getting in terms of service. Keep it up guys! Jennifer, you’re a life saver

L O

Minor issue was taken care of by very nice and helpful people.

Dean Blackwell

Adam is a great guy and Bharati makes finance a breeze. Thanks guys!

John Kneeland

Though I was unscheduled, they got me in quickly to service my brakes. Good job.

LL Boon Dox

After 7 years of trouble free driving my 2014 Santa Fe, I found myself in need of service on 3 separate occasions this summer. Each time, we had a professional and satisfactory experience at Burlington Hyundai. Our service advisor Justin went above and beyond, thoroughly explaining what the issue was and how to best repair it. He was patient and responsive to numerous questions. Each time our vehicle was returned on time or ahead of schedule. I definitely recommend this dealership.

Nick Haramis

Great service. Had battery issues late in the day. Contacted Burlington Hyundai, they had no available appts but told me to come in and they would fit me in to install a new battery. Thanks all. Great job

Matthew Stewart

Great staff. An excellent experience buying a car here.

Samantha Douglas

HUGE shout out to Dave Sanderson for helping me pick out my new Hyundai Elantra ! Such an awesome experience all throughout, he made sure to lay out all my options and give his honest and helpful opinions to help guide me in the right direction which I appreciated immensely. He was super friendly and personable and it felt very easy to want to sit down and sign a deal with him. I couldn’t recommend Dave to be your salesmen enough ! I’m incredibly pleased with my new car and for the help he gave me ! I would also like to shout out another saleswoman, Marisa. She was there giving her side comments and I loved it ! As well as a thank you to Carina in the finance department because she was super helpful as well ! 10/10 !!!!!

Juan Perez Roa

Thank you so much Burlington Hyundai for our wonderful experience and our fabulous 2019 Santa Fe 2.0T Ultimate. Your have the best sales associate Alix Bohorquez, she is amazing, friendly, patient and spectacular girl. I do recommend this place.

kevin reid

Picked up my new 2022 Santa Fe today. Dealer experience has been fantastic for this purchase. My sales person Lori Connolly was great to deal with. Never felt any pressure, and she made the whole process pain free. I would highly recommend her and this dealership for anyone looking for a Hyundai.

Brittany Stenzel

Bought a used car from a different location. After a couple weeks the car started bucking while trying to accelerate. I asked how much time before the warranty was done and I was told I had another month before it expired. Mentioned to the service department a possibility the coils might be the problem. The service staff disregarded my thoughts and told me nothing was wrong with the car. Took the car back and the same problem was occurring so I brought it in again, still same response from the service department. Took the car back, again, still bucking. Third time I brought the car in I tried mentioning the coils again, mechanic didn't think it was that. Instead replaced the spark plugs and "cleaned the coils". Reset the system and said they couldn't do more. Less than a year later I had a problem with my starter. Went to Mountain Hyundai to have it fixed, mechanics there also mentioned my coils were bad. By this time my warranty was over so it was going to cost to fix this problem. I find it funny that another location was able to come to me with this problem whereas I had repeatedly told Burlington hyundai (while I was under warranty) that my coils could be the problem and I felt like they didn't want to do a "free" job so I was brushed aside. If they had shown some kind of consideration maybe I'd still bring my business to them.

Jaime Botham (Blondee)

Wow the people working in the service area we're so amazing. Todd was very informative and very friendly. He made sure I understood my everything going on with my car. The customer service in the service area was better then inside! That's rare.

Jennifer Poljanski

When I walked into the dealership I was greeted by the manager Sean who asked how he could help me. I told him I am deciding between the Sonata and Santa Fe and was pleasantly surprised when he went over the different features with me. I felt really valued that he would take the time out of his day to speak to someone new to the brand. I've never experienced that before and will definitely be returning to Burlington Hyundai!

Alisa Ferguson

I have been going to Burlington Hyundai since it opened. I just bought my 2020 Venue from Lori Conolly she was amazing. The financing staff (Carissa) was also very respectful of my budget and was super funny.

Candice T

People are always friendly. A couple of them greet me by name ....how do they remember?! They take care of me. I don't feel like they lie or try to rip me off. The waiting room is so nice. Good coffee. Free WiFi. I love going to get oil changes lol

Lise Giroux

Courteous and helpful staff

Mark Gamble

Job done quickly and done well. Always do a professional job.

brandon felton

Great service, very knowledgeable staff would recommend

Alan MacIntosh

My wife and I walked into Burlington Hyundai a couple of months ago and were met immediately by Lori Connolly, we told her what we were looking for and she took it from there. Lori was attentive, professional and really knew her stuff, she walked us through the process of selecting the right vehicle and was very patient when it came to the color selection, then she found us just the right Palisade. She met our timeline and as you can see it has a new home. Thanks Lori and the other Burlington Hyundai staff we met for making this a pleasant experience. Cindy and Al

Greg Everett

My service is always excellent every time I go in! I have gone in a few times with tire issues and they always accommodate me right away. Randy and Justin have always been professional and compliant with my vehicle. They are fast, efficient, and my car always comes back looking better than when I sent it in. Definietly a dealership I reccomend!

Timothy Dalan

Brought in our 2016 Hyundai Elantra. We had an issue with the passenger seat heater. Told us that they "looked" into it and it was working. Took it for a drive and it was still non-functional. Brought it back and they told us that we would have to re-schedule. Basically felt they didn't really care.

Lynda Elliot

Great experience from beginning to end. Reggie was great! Very professional, knowledgeable and friendly. Thank you Andrew for the smooth financing. A pleasure dealing with Burlington HYUNDAi. Won’t go anywhere else. Two thumbs up!!

CrazyBoyAnimates !

I just bought the Santa Fe. Everyone was extremely helpful and kind. I enjoyed every part of the experience. And really appreciated Lori Connolly for reaching out a few days later to check in on me….. GREAT service

Helen Grieger

I would like to say thank you to Lori Connolly for making the purchase of my 2022 Hyundai Tuscon an enjoyable experience, from start to finish the whole process went so smoothly. Lori sure knows her vehicles, when we were looking at different models, she told us all about the features of each one and even brought out a couple of them for us to test drive. When it came time to purchase the Tuscon, Lori went above and beyond to make sure we got what were looking for. Also the staff at Hyundai Burlington were very friendly, as soon as you walked thru the doors you could this is a place where they appreciate you.

lesley cook

Very satisfied! My husband and I have been shopping Hyundai for many years and are now on our 7th Hyundai car. We currently have a 2018 Santa Fe which we love and I just bought a 2020 Tucson. My salesman Jason Barry was amazing, excellent customer service, probably the best salesman I have ever had. He was very knowledgeable and very friendly and polite. He went above and beyond and I appreciate all his assistance in helping me make a great choice of vehicle. I also won the 65 inch TV in the draw!! Very happy customer!

Ken Hawson

Took car worked out problem and repaired it. Kept informing me as needed so I could pick up the car that day

Larry Vanvliet

Safety recall was done on time and so far a great job .the staff was polite .

Nick Pafundi

Great service, friendly staff and a hell of a team of mechanics.

Marnie Beauchamp

I bought my car from Burlington Hyundai and I couldn’t happier. Not only do I love my car but everyone was very pleasant and helpful. Lori was great to work with, she made sure my car had everything I was looking for. Sid went out of his way to ensure I received the best interest rate possible. I would recommend going here when looking for a new or used vehicle. Thank you again Lori and Sid!

Jason M

Pissed the hell off about a recent service experience. 1hr30min for an 'oil change' which I had an appointment for. "Express service" indeed having to wait on an appointment which I came early to, and they advertise Express Oil Change service even on their Facebook page. Service advisor never came to get me about the vehicle being ready, I had to go ask. When the work order was signed I was told "complementary car wash" and when the bill was paid "Your car has been washed" .... No it hasn't, it's dirtier than it was when I left it for service. Trying to call the service manager to complain? Good luck. Steve never picks up. Call reception - "he's in his office, maybe he is busy" ... Really. I'm busy too, but if someone calls you, even on your direct line, it's usually important. Piss poor customer service and this very well could be the last time I come here for service.

Mike Ahn

Great dealership with excellent service. Sean Park the manager had been instrumental in helping me get a car! I've already referred my friends to Sean and this dealership, and definitely will recommend more peers going forward.

Jeanie Lee

Please visit this Hyundai! I complete all of my maintenence services here and they take excellent care of my elantra. I have no complaints and even though I live an hour away, I always come back to this Hyundai because I trust them. Also, if you are looking to buy a new vehicle they have a great sales team. You won't run into any issues with their manager Sean!

Wade S

My wife and i recently purchased a 2021 Tuscon form Burlington Hyundai. Having never owned an import vehicle this will be our first one. Adam and Corina were an absolute pleasure to deal with. They listened to our needs and were willing to negotiate. We will be picking up my wife’s new vehicle on Wednesday. Keep up the warm and inviting experience as it is truly a welcomed sight in these hard times. Thanks to all who were involved.

Alan Zampella

Mary delivered a great experience. I will definitely return to buy on that location with her.

chase

This is one of the best dealerships we have dealt the customer service was excellent, the product specialist are not pushy but just friendly, flexible and allow you to make the decisions that best suit what you are looking for, we purchased a used car and it was clean, in great condition and affordable. the product specialist John Braithwaite went above and beyond we drove from out of the town with a rental car and he picked us at car rental offices to dealership to obtain our car, we were soo satisfied with dealership that we will be revisiting for future purchases as well as referring family and fiends. if you are looking for excellent service, ask for John he is so helpful and professional we were impressed with his service. Thank you Hyundai Burlington keep up the good work

Gayle Fawcett

For over fifteen years I have enjoyed and driven different models of one car with excellent service. Having returned to Burlington I decided to buy locally, eliminate transportation and make a total change in my last vehicle purchase. I read reviews and road tested my final choices and decided on the newly designed 2018 Elantra GT SE. The dealership and staff at Burlington Hyundai contributed to this decision but I have to say my sales lady, Lori cinched my choice with her knowledge and willingness to listen and answer all the questions I put before her. She is the epitome of what someone in sales should be and provided the ultimate in customer service. Satisfaction will be complete if the service department lives up to the experience so far.

BoostFarmer Ranch

Excellent service throughout. Lori Connoly and Carina Fullerton were exceptionally good in taking care of everything. It's a good dealership to be at.

Mike Belcastro

To anyone that reads this if you decide to purchase a Hyundai vehicle may I highly recommend Burlington Hyundai I have been eight Toyota or Honda owner on my life I am the negotiator in my family through research that I had done had decided to recommend HyundaiVehicles to my family over Toyota and Honda so my sisters and my son all bought vehicles in 2018 And I have just recently purchased a 2019 Hyundai Kona. I would highly highly recommend Burlington Hyundai as I have dealt with half dozen Hyundai dealerships and not that the other dealerships or pro I just felt that from the manager to the finance department and my sales representative Mac If I could rate my experience higher than five stars I would. From the moment I walked in the door to the moment I left after purchasing I was treated with respect courtesy and understanding of my needs from everyone involved at Burlington Hyundai. I went through the same experience a year ago when my son had decided to purchase a 2018 Elantra That’s why I decided to use Burlington Hyundai for my purchase. Top notch dealership would recommend Burlington Hyundai to everyone thank you

connor clarke

I had a good experience. People were kind and friendly, the place was clean and had some awesome precautions as far as sanitization for Covid protocols. Came in randomly one night and had a test drive asap which was great. I was a bit surprised at the lack of deals and incentives during this time. I asked about student deals, first time buyer deals, maybe throwing in a set of winter tires or rubber mats and the guy looked at me like I was speaking a different language. I guess I just had a different vision of car sales people in my head and how they push to get you to buy. This might be a testament to the car shortage at this time, they have a such a high demand of cars that they really don't care if you walk out the door without one. After actually deciding to purchase the car everything was smooth. My trade-in was fairly priced, communication was great and the delivery was easy. I did however spend 3 hours there one day working through paperwork and not once did anyone offer me a coffee or water. Overall, some really nice people, very clean and easy going. Maybe it's just a sign of the times, no more sleezy car sales people.

Warren McGlynn

I just purchased my 4th Hyundai --- 2 of which I have purchased through Burlington Hyundai. This time, I leased a 2020 Santa Fe through my Sales Rep - Mac Sipos. I'm very impressed with the Santa Fe -- a really nicely sized and well appointed SUV for a great price. And I was even more impressed with Mac Sipos -- a really polite, attentive, helpful and genuine young sales guy starting out in the car business --- thanks for making negotiating this deal a really pleasant experience, Mac --- I'll see you next time I'm in the market for a car!

darcy gerrior

I just wanted to say everyone is great to deal with and would highly recommend anyone in the market for a Hyundai to visit the newly renovated dealership and service center. 5 stars Jeremy Wickman thanks again

charlotte H

I just bought a 2020 Hyundai Tucson Ultimate from Burlington Hyundai this week. Cannot say enough about the customer service and attention to detail I received from this dealership. Sales Rep Jose Borge was great to deal with, he was well informed, knew his product well, didn’t try to oversell me, and strategically advocated with management for my package deal. I received a loner car until my new car arrived which was very helpful. Finance manager Mark Brunswig was also very helpful and explained all the financials, package options, and warranties thoroughly. Both Jose and Mark kept me informed of when the new car would arrive. Very happy with this vehicle and the personalized service I received from all!

Donna Gilpin

Went in for maintenance. Done efficiently and staff helpful and friendly. Enjoyable experience

Russelle Cacho

Another thumps up for Todd. Who stepped up and did his best to help me with another issue with my car. I am always thankful.

Karen Camp

We leased a new Venue from Burlington Hyundai last month. We hadn't been car shopping in over 10 years, but Lori at BH made the process really painless for us. We booked an appointment over email, then went in to test drive a few models. We had TONS of questions and wanted a lot of information to feed into our decision, and Lori absolutely WORKED for us, communicating all along the way. Basically, within a few days, we had our new car! The dealership was very clean with great COVID protocols in place - it was a very comfortable experience. Overall, we were so happy that we found not just a great car for us, but also Lori to be our right-hand lady in the decision process and going forward. I wouldn't hesitate to recommend BH and Lori.

Tim Dilts

Preowned Certified Vehicle Purchase - Very Satisfied We have been shopping for a replacement vehicle for a fairly long while with high expectations regarding the quality and condition of any preowned vehicles that we would consider. I have been a loyal Honda owner since 1978 (my first new car) but have been disappointed in the quality & reliability of my last two Honda / Acura purchases (issues with VSA, Transmission, Engine, Brakes, Body (Corrosion/Clear coat Pealing), etc.). I have performed an extensive review of value vs price for a replacement vehicle brand, with Hyundai and Kia seeming to offer the best choices for us in the class that we were looking for, mid sized SUV extended to provide for 6 or 7 passenger seating and with more cargo space. Burlington Hyundai always seemed to have good quality preowned inventory so we monitored it regularly (along with a few other dealers and resellers) until the right vehicle came along for an acceptable price. Reggie Duque was assigned to be our Sales Rep. Reggie was friendly and knowledgeable about the vehicle and its features/ capabilities. Three visits later and two test drives, we purchase a certified preowned Santa Fe XL Limited, equipped the way we wanted it and for a price we were willing to pay (reasonable). Thanks to you Reggie and Burlington Hyundai, this was the best experience we have ever had finding and purchasing a replacement vehicle. Kudos and continue to do what you are doing! Tim

Christopher Dobell

Made an appointment earlier this morning to test drive a 2022 Sonata Preferred, and get my 2019 Ram Warlock Appraised.. Richard Cooper was very welcoming, and helped me get my hands on the new 2022 Sonata! Thanks for making my first visit @ Burlington Hyundai a great experience!

CHRIS LEE

Hyundai Burlington provided the best service I could expect. Great quality of service and car. Two thumbs up.

genna waumsley

Amazing and fast service.

Aaron Stokes

I had the pleasure of leasing a 2020 Hyundai Tucson in February of 2020 from Reggie Duque at Burlington Hyundai. Reggie was an outstanding product specialist to deal with. We went for a test drive, Reggie walked me through all of the features of the vehicle I was interested in and explained the differences between models so I knew exactly what to expect. Communication was excellent as we exchanged numbers and he kept me up to date with the vehicle delivery. Was in my new car in 72 hours. Overall the leasing experience was fantastic. I would not hesitate to recommend Reggie or Burlington Hyundai to friends, family, and coworkers - I already told them all about it. Thanks Reggie! Keep up the good work.

Janel Hernandez

I got my very first car last wednesday from Hyundai Burlington. So the whole sales experience was so frustrating. The Sales Rep that I had was very sarcastic and I felt that I was so dumb when he was explaining things to me. Then, when i asked something about how much was the tinting. He exactly told me that he's gonna cover it for me as soon as I call him back. So I called him back and the deal was done. And then I kinda reminded him of what he promised me. And he said that they don't offer free tinting anymore. So I was like okay, maybe I can speak to the Manager. And I did, they gave me free tinting which was so good! But then again when I got the car, the Financial Manager asked me to sign papers, I've seen that my biweekly payment went up from $150 to $174 and when I asked him why is it $174, he said it's the extended warranty for 8 years. But I don't remember agreeing in to that. I didn't complain or anything because I just want to get the car and it's written on one of the documents that I signed that the extended warranty is removeable. So maybe after few days, I called the Financial manager and asked if I can cancel my extended warranty because I can't afford $350 monthly since my insurance is high too. And what I understood was I'm only gonna pay $300 a month. His response to me was, there's a lot of documentation for me to sign blah blah blah and what really concerned me more was when he said that if I cancel the warranty instead of me financing the car for 8 years, 0% interest, what they said they can only do is I still need to pay $350, but the excess 50 will go towards my loan. This is so unfair!! Why does the term needs to be affected by taking off the warranty that I never agreed on. This is so frustrating. I don't have a knowledge in buying cars and maybe that's why they're taking advantage of me. This is so stressful and very annoying on my part. I really don't know where to turn to right now because I already spoke to the Manager. I really wish you guys can help me on my situation. What I need is just to cancel the extended warranty and pay what I agreed on the very beginning which is $300 monthly. Thanks!

Jim Klujber

Purchased a 2013 Veloster from Reggie. This was a straight forward easy process. I had no issues.

Carmelita Mungal

Always something wrong in the car(Technically,I purchased the car last year 2019 Brandnew)It's like you have tons of money everytime you visit this branch.Something need to fix and things needs to be done.

gabe Diprospero

I had a great experience at Burlington Hyundai!! And had great customer service from Reggie

Bobbi-Jo Henry

Burlington Hyundai was absolutely the worst car dealership that I have ever dealt with. They miss quoted the payout amount of my vehicle which had an impact on the car deal that I was in process of arranging. When I contacted them to point out their error and question the amount they had quoted I didn't even get an apology. Instead of providing good customer service by owning their error and offering to help, they told me they were only willing to help my situation if I bought a car from them. Classy!!! They screw up and suddenly it is entirely my problem without so much as an apology. Do yourself a favor and don't waste your time with this dealership. They are useless and are not customer focused in any way.

Devin Davis

Great customer service! Made buying a new car very easy and comfortable. Completely satisfied and greatly appreciative.

Peter McNish

This is one of the best dealership I have dealt with. A+++

Furqan Haroon

Excellent dealership... Their new renovated looks really good. And their new service process is really efficient... I was in an out really quick. They also gave me a free car wash which I wasn't expecting.. so thank you for that and for making my service experience go really smooth. I recommend them for service definitely. Haven't had sales experience eith them yet, but will post a review since I am due to retiring my old car very soon.

Glen Moriyama

Good friendly service.

Bill Shugar

Excellent quick honest service.

Sandra Desrochers

I'd post a negative star if I could! DON'T TRUST THIS DEALERSHIP!! I've had several Santa Fe's over the years and always went to Oakville for service. Never had an issue with the cars. Decided to try Burlington because it was closer and all of a sudden, between a month for an oil change that turned into hundreds of dollars and a certification that turned into over $700 on a car not even 3 years old is outrageous! The certification alone was $180, THREE TIMES THE NORMAL PRICE of $60!!! Don't you find it odd that the reviews go from horrid to excellent and nothing in between? I suspect the excellent reviews are friends. Regardless, I would take to heart the negative reviews since they mirror my experience exactly! I'm taking my complaint to head office.

Hubie Gundran

I am still in love with my 2021 Venue vehicle since the day I purchase it! One of their sales rep name Lori Connolly has helped me find a perfect vehicle for me after my car accident. I would highly recommend anyone to contact Lori. She's super friendly and responds to your inquiries fairly quick! Thanks Hyundai Burlington!

Robert Ritchie

Excellent

Carmen Banfield

Our sales lady was Marisa Girardi she was excellent. Super patient with my thousand questions and if she didn't know she found out. Definitely made the drive worth it. Recommend Burlington Hyundai

Beverly Akua Prempeh

My service advisor Todd was amazing!!! extremely knowledgable, super friendly and just all around helpful!! Thank you for a great experience I will definitely be bringing my car back to be serviced at the Burlington location all the time now thank you once again

Hyun Seok Kim

Went to Burlington Hyundai to buy the new Elantra model and received a great customer service from Sea the sale manager. I could see that he was really trying to understand what I wanted for my car and provided me with the insights I need in maintaining it. Great overall and can't complain.

Tony Chian

HIGHLY RECOMMEND!! Their customer service is unparalleled. Specifically, sales representative-- Jason Barry , went above and beyond to ensure that all my questions were answered and my concerns were addressed. he's professional, courteous, and took the time to walk me through the process and my options. I highly recommend Burlington Hyundai and Jason!!!

Peter-A. Loesch

Always a good service you get, friendly and yes with small things are fast.

Alaba Adegoke

I think I’m generous with 2*. Of their 4 staff I interfaced, 3 are just absolute jerks pointing their nose like this guy can’t afford a new car from the vibes i felt from them. Painful I had to do the deal there because I needed a car urgently. I hope never to go back there again and if you are reading this, just go elsewhere unless your family member works there ????

greg larson

Excellent customer experience a pleasure to buy a car from. Alexandra was my sales person and she knows her business and I would recommend her to anyone.

Marg Greaves

Thanks and a shout out to Lori Connolly for the great experience buying my 2020 Tucson. Even with the restrictions due to COVID-19 I still felt well informed about my decision. Lori is an engaging and knowledgeable Product Specialist. I highly recommend anyone to connect with her when looking for a new Hyundai.

James Heilig

Greg Mclean makes promises he can't keep. Poor communication and bad at returning calls. Sales Manager is a challenge to.

Rich Sonke

Always get great service from the service department! Justin Vandewiele did a great job today! Another satisfying service visit today. Jennifer Ortiz took care of my warranty repair in a professional and friendly manner. The team in the service bay are great to deal with!

Robert Wheeler

Professional, on time and great follow up best "factory" dealership I've ever dealt with. I was just looking around for a car for my son and after several calls decided Burlington Hyundai was where I was going to look.

Trista M

I am a new Hyundai owner (purchased from another dealer) and had my first service here at the Burlington location because it was close to my work. Being that we're in the middle of a pandemic, and this was while under lockdown, I anticipated more communication from the dealership based on their process (and/) or precautions they are taking in advance of just showing up for my appointment. Once there, everything seemed fine and safe enough in the service department.. however, you are asked to wait inside and while doing so I noticed many employees without masks, one in particular walking to and from the service department several times. It made me extremely uncomfortable. I can't understand how her other coworkers didn't say anything. The cost for my service also seemed excessive (and I have previously owned two Jeeps) so I'm not sure I will be back to this location in the future.

Rochelle Borja

Went hunting for a newer vehicle and found this 2013 hyundai veloster from here. Product specialist Etienne walked through us in all the process from start to end. Good guy, straightforward and honest. Kept in touch with us most of the time. I highly recommend Etienne / Burlington Hyundai to anyone who is planning to purchase a vehicle.

Gordan Buchan

Terrific service from Alexandria made the purchase of our new elantra a pleasant experience.

SAS

Great buying experience with the entire dealership, especially our salesperson Lori Connolly. Thanks for the Kona, the family love it!

Samantha Ben

I had a wonderful experience with Burlington Hyundai, the staff are all incredibly kind and helpful. Alexandra especially made my purchasing experience so seamless and easy. I would absolutely recommend working with them!

Anne H

Just picked up my new Hyundai Elantra purchased at Burlington Hyundai. Would like to thank product specialist, Lori Connolly for all her efforts to get me a great car within my budget. Lori was a pleasure to work with and went the extra mile to make me feel comfortable and to give me the best possible buying experience. Thanks as well to all the other great people that I dealt with during the transaction. I would highly recommend Lori and the team at Burlington Hyundai!

Lynn Allaster

Always excellent service.

Claire

Very friendly and had a great experience at the dealership. Sean was very helpful and everything was nice and easy. Definitely would recommend to my friends!

Hames Ahmed

Alexandra was truly incredible. She really took her time with us and answer all our questions. She didn’t stop till we were beyond happy!! Thank you we love our new car!!

Anne Ramsay

Lena was amazing and had a lot of patience. I bought my Tuscon and I am very happy. My Christmas present to me.

Andrea G.

It was my first time going to Burlington Hyundai in search of a used second vehicle. Great experience. Friendly staff, the tidiness and the overall good feel of the place is impressive! They made sure I’ve been helped right away. I got to speak with Jason Barry who is highly professional, super courteous, and very responsive. One of the most genuine sales man I’ve met . Besides explaining everything in detail and going through aIl the options to make my needs met, he also gave his friendly advise on purchasing a used car. Which I did really appreciate! I did not end up buying a vehicle at this time, but if I ever go back to Burlington Hyundai I would definitely do business with Jason!

Anna Shagal

I had a very positive experience leasing my Hyundai Kona. The sales representative, Sandra, was very helpful and professional. The entire transaction went smoothly and I would recommend to everyone to visit Burlington Hyundai.

haris bashir

Ive changed my opinion after having recent service from service consultant named jennifer she was v cooprative indeed..bt again the same problem with car wash they mentioned my service summary with car washed was availed bt it was not done giving excuse of traffic...

Mary Margaret Fuller

Alix was wonderful to work with on the purchase of a new KONA! Great experience. Cant wait to pick up my new vehicle.

Megan B

My car broke down and I was towed to this dealership. The service department was extremely kind, hospitable and worked fast to repair the problem. Couldn't be more grateful!

Katrina Duncan

Lori Conolly at Burlington Hyundai was extremely knowledgeable and friendly. I would recommend anyone looking for a new Hyundai to go see her!

Ramir Canlas

Customer service from Richard Cooper is exceptional and also thanks to Lori Lumax for explaining thoroughly our financial options. In total we had a great customer service experience with Hyundai Burlington staff.

Courtney Smith

I purchased my 2015 Hyundai Elantra from Burlington Hyundai about 5 months ago and was extremely happy with the customer service I received. Lori was very knowledgeable and accommodating to my busy work schedule and even brought the two vehicles I was debating between to my work to be test driven on my break. As a first time car buyer it was nice to work with a dealership that didn't put pressure on me to make a decision and accommodated my needs and wants right away. The amazing customer service didn't end here. I recently had my car serviced at this location as well as my winter tires changed. My car ended up having to be there a few days due to other issues, however when I picked it up it had been fully detailed inside and out! The car looked brand new again and I was ecstatic to have my interior shining like it did the day I first purchased it! I will continue to have my car serviced here throughout its lifetime!

Donna Nelson

I have never had such a great experience from a dealership - from the receptionist to meeting Reggie thanks to Haley and the finance guy who unfortunately can't remember his name but was absolutely amazing - thank you all for truly making mine and my husband's experience so easy - by far the best dealership i've ever dealt with and there's been many - great job!

anmar maple

Nice friendly services and at time that was convenient. Also across street from Tim Hortons.

Frank DiDiodato

Great experience. Excellent sales rep. Ask for Corryn!!

Li Quan

I bought elantra over there last month, very good car. The manager Brandon and Adam and other staff made this deal very fast and professional.

Mustafa Al shmmari

I’m in shocked I was expecting to make a deal that fast smooth and perfect for me Adam was one of the best there if not the best who helped us through the process from getting the best price till driving the car off It was so easy I picked up the car three days after I signed -tint was done perfectly - paint protection -others.. Big thank you for Adam and everyone who helped us through this process Mustafa Alsoudi

Krissy Aay

Cannot recommend the service department unless you like fighting, being treated as if you are a liar and just overall being frustrated. I bought a car there last year and the breaks have been noisy ever since. I have documented several emails from second day of ownership, 5 months, 7 months and one year. I was told to wait until the weather is drier for them to assess and here we are. Charles (service manager) is just insisting it’s due service again which it is, but the point is it wasn’t done properly in the first place. I can’t recommend a place that has a mother feeling unsafe about brakes in a new car for over a year. I also have had another dealership finding fault with the brakes. To this day they still aren’t fixed and if I’ve been damaging the pads this year thinking they were serviced I will escalate this. To be a primary dealership in a family oriented city - you just need to do better than this

Kevin Lima

Very happy with the service. Completed in the time the promised.

Bailley Leggate

Come buy your Hyundai from Jose here at Burlington Hyundai. He will get you everything you need in a car, from heated and ventilated seats to white fuzzy dice on the mirror. (No joke they came with the car on delivery) Never has there been a more comfortable experience as a first time car buyer. Any concerns or questions will be addressed quickly and solved on the spot. Take a test drive with him and prove me wrong I dare you! Thanks Jose!

Y M

Lisbeth was very helpful and accommodating. She provided exceptional customer service!

Sheila Snyder

I had a great experience at Burlington Hyundai. Lori Connelly was my salesperson. She was knowledgeable, patient as I tried different models, and organized. She was not pushy or overbearing like some salespeople are. I would definitely not hesitate to go back…but not for some time as first I need to continue to enjoy my 2022 Tucson! Ask for Lori by name…you won’t regret it!

Gregory Kizilian

Wow my first Hyundai and I love the car but more importantly. Is the outstanding service I received from Lori Connolly made my experience great she bent over backwards for me she is the best sales person there if u buy a car from Hyundai please go to the best Lori hands down the best 5 star from me.

Anna DiLoreto

Was dealt with professionally and were quick on getting me in once I arrived. The job was complete and got a car wash to boot. Thankyou Hyundai for looking after your customers.????

MLR T

Excellent service by Lori Connolly. She answered all my questions. When looking at another Hyundai, besides the one I was interested in. She suggested I test drive to see which suited me best. This was a great idea and helped me decide. The vehicle I wanted was not available locally, but Hyundai Burlington managed to track down 4 and arranged for the one I wanted in the right colour to be brought in. Very pleased with all staff there and love my new 2021 Kona.

Thaddeus

Unresponsive management, poor workmanship, disrespectful service agents. My warranty work is still not resolved after 3 visits and 9 months later. Taken to alternate Hyundai dealer (where I was treated with respect) for second opinion. Was told my issue was a simple fix, but because of the poor workmanship they can not remove the part and replace. Please consider an alternate Hyundai Dealer for servicing. No complaints in sales.

Kelly H

Recently dropped in to look around and walked out a few hours later with a new Santa Fe. Right from the moment we walked in, we were met with a warm welcome and introduced to our sales associate Lori Connolly. She was amazing to work with. She was knowledgeable and willing to answer all of our questions. It never felt like there was any pressure, it was like talking to friend who happened to sell cars. Once we made our selection we had the best time chatting and laughing with Carina, who made the discussions about financing easygoing and relaxing. Will most certainly be back when necessary and would recommend to anyone to stop in.

Paul Stefankiewicz

Amazing experience at Burlington Hyundai with our salesman Justin Whittaker. Fast and easy, he showed us exactly what we were looking for and was very accommodating. He went above and beyond to make us feel comfortable and make sure the vehicle was in the best condition. Highly recommend!

Dennis Abrahams

Car went in for recall service. Service was courteous and friendly. I half expected some other surprise added cost recommendations but grateful none was offered. Which was usually the case when I went to the dealer in London.

Chris Hunter

After giving this dealership another shot, they have lost me as a customer forever. I recently had a windshield washer pump replaced that was on back order and the tech failed to secure my splash guard. This caused quite a panic on the highway . This isn't the first bad experience with this dealership but this will be the last interaction with them. Save yourself the hassle and drive right past and go to Grimsby Hyundai.

Nicole

Recently had an extremely frustrating and upsetting experience taking my car in for service at this Hyundai. I decided to bring in my 2015 Elantra after a few weeks of hearing a constant "ticking/buzzing" noise. I booked the appointment and brought the car in to find out that the mechanic/technician could not hear the noise I was hearing even after he offered to take me out in the car to listen together. Once we came back after an almost 2 hour wait, he said the noises were "normal" and there was nothing he could do for me. I left paying the diagnostic fee as he couldn't determine the problem with my car. I called the service manager, Trish, to explain to her that I was still hearing the "ticking/buzzing" noise from my car and that the mechanic didn't seem to care to help me any further. She explained to me that this is not how Hyundai is supposed to treat their customers and I should bring my car back in. A week later after taking my car in for service, the noise began to become more loud and quite annoying and constant. For the record, I drive to Toronto almost everyday and this noise was driving me insane so I decided to book another service appointment to have a different mechanic/technician look at my car. Upon bringing the car in, I had 4+ mechanics/technicians look at my car and they all heard the noise I was talking about EXCEPT the mechanic I had previously. They told me to book another appointment to drop my car off and service it. Coming back for the 3rd time I dropped my car off and by 3pm a service representative called me back to let me know the car needed a new alternator which was covered under warranty and the diagnostic fee would be waived ... Why was I charged the first time for a diagnostic fee because the first mechanic couldn't hear the noise but now since another mechanic did hear the noise I wasn't charged the diagnostic fee because it was under warranty .. I believe I should of been recompensed for the first diagnostic fee if the part was covered under warranty the second time I brought the car in. 4th time coming was to drop off the car to have the part (alternator) replaced. Upon picking up the car I thought this was the end to my car problems, boy was I wrong. Also to add to this, I dropped my car off ith 300k of range in fuel and came back with 122k of range in fuel .. Almost 2-3 days after having the alternator replaced, the noise started to come back and sounded even worse than the first time (before fixing the alternator). I called and explained to the service representative that I could still hear the noise and I wanted to bring my car back in for another service appointment. His response was almost as rude as the first mechanics response and said to me that the noises coming from my car were normal and there isn't anything else Hyundai could help me with. As I stated above my car is a 2015 Elantra, less than 80,000km on the car and in immaculate condition. My car should not be making any type of noise other than the engine running. I have now decided to take my car to Hyundai of Oakville and contact upper management regarding my upsetting experience and waste of time I spent here. Our family were proud Hyundai owners and after this experience, this will be my last Hyundai I will ever buy. You wasted my time, my money and lost a long-term customer, your customer service team should be ashamed of themselves.

Holly Pleskina

I just purchased my first car and it was the Hyundai Elantra. What a pleasant experience. Reggie was so attentive and helpful and made me feel so comfortable in the choices I made. He didn't push anything on me that I didn't want and got me an amazing car for an amazing price! Andrew in finance was also so great and helpful. I will recommend Hyundai to my friends/family and Reggie & Andrew specifically! Thank you so much

Kavita Mistry

Burlington Hyundai have been incredibly accommodating and very efficient with my services. Todd is always on the ball with things and is super friendly to deal with. He always explains everything very thoroughly and easily for me, someone who knows very basic things about cars. Highly recommend!

Todd Waddell

I called to see about getting my daughters car serviced as a check engine light came on and never cleared. They got me in very quickly. After a diagnosis test was preformed Justin informed me of the problem. They ordered the part and had the car really for us the next day (on a long weekend even). Thanks for the great service.

Kirstin Campeau

Very disorganized - after we took the car home turns out our salesperson or leasing - not sure who - mucked up the paperwork and it became our issue to rectify it - or as the leasing manager said they will come next week and take the car back. So their disorganization caused a headache for 2 days for us trying to make the paperwork match what they needed it to match and then us trying to get everything over to them before they came to take our car back - even though we had paid and it was a paperwork issue!

Brianne Strutt

The absolute worst service I have ever received from a Hyundai dealership service department. Would recommend driving literally anywhere else if you have an issue with your car. Rude staff who clearly do not care about their customers. Edit: the service department manager handled my complaint very well, hopefully my experience was just a fluke.

Proann Marchment

I’m writing this review to express my sincere appreciation for the outstanding sales service Lori Connolly has given us throughout all of our New Santa Fe 2021 purchase transactions. This is our second Santa Fe purchase at Burlington Hydundai. I have requested Lori Connolly again because of her professional demeanor, attention to detail, and her exceptional service is what makes us keep coming back to Burlington Hydundai. We’re enjoying our recent purchase of our SUV Santa Fe. I look forward to doing business with you again in the future. I wouldn’t consider going to a different dealership or working with any other sales professional. Thanks again Lori Connolly for being my trusted vehicle advisor and always assessing my needs accurately, exceeding my expectations and delivering on your promises. Mike & ProAn

Benjamin Garrett

My wife and I bought a Tucson from Lori at Burlington Hyundai and the whole experience was great from start to finish. She was patient, helpful and super friendly. Would highly recommend visiting her for your car purchasing needs!

Ade O

I had a great experience purchasing my car about a week ago. I did a trade in and the process was really smooth thanks to Reggie Duque. He helped from when I walked in to make enquiries, to making suggestions that helped me make a great choice.

Bill Campbell

They dealt with my saftey recall in a relatively quick manner.

Cameron Davies

Reggie was the first person to greet me as I was looking to buy my first car. Was easy for me to contact them and make all my final decisions. He did an amazing job explaining the car and showing me all the specs.

Dennis M

I have been a Burlington Hyundai customer since I purchased my first Sonata 12 years ago. It is still in great shape. 400+ k and the body is still virtually rust-free. But it was time for a new car. Just got the 2020 Sonata. Jose was great; not pushy, listened to what I was looking for in a car, and made sure I got what I wanted - nothing more. Very happy with my purchase.

Justin Loncaric

We bought a 2021 Palisade from Brad Joseph. From the moment we walked in to the dealership he made us feel welcome and appreciated. While I like to "dicker" a bit, he was open and honest and I know he gave me a fair price. I would use Brad again and recommend getting advice from him if you are in the market for a new car. We just took possession of the car this past week. They were in such high demand that we weren't able to drive an "Ultimate Calligraphy" edition(which we had purchased)....Honestly this car is better than I expected!! Luxurious features and TONS of cool tech to keep me occupied figuring it all out for the next little while!! All good stuff!! It's a REALLY a nice vehicle. I texted Brad and asked if we should get a second one!! Thanks to everyone that helped in this sale. You were all great!

Lyn Cristante

I visited Burlington Hyundai with the intention of starting my search for a new vehicle. I had read J.D powers assessment of the Kona and was very interested. I then met with David Sanderson and he explained all the features of the car and the terrific warranty! Not only was I wowed by the vehicle, but David provided exceptional customer service and answered all of my questions. I would also like to thank Marisa Girardi who also added excellent customer service and value to my experience. I ended up purchasing a new vehicle from David and am very satisfied. Both David and Marisa explained the vehicle in detail I will not hesitate on referring people to this dealership and especially to David and Marisa who made a difference! Thank you!

Carol Langs

We recently purchased a Hyundai venue from Lori Connolly at Burlington Hyundai. She was incredibly knowledgeable and patient with us as we looked at several models and their various levels of finishes. Start to finish, there were no hiccups with our purchase and we received a great deal, driving away in just a couple of days with our zippy new ride!

Jakub Pajerski

Great experience with Burlington Hyundai! Purchased a 2022 Santa Fe. Marisa was the best salesperson I have dealt with. She was helpful, understanding of everything and really respectful as in the past dealt with salespeople forcing me into purchasing or trying to rush me. Marisa answered all the questions I had with her, respected my time and even showed me the features of my new vehicle. Carina the finance manager was exceptional as well. Respectful and precise with the information on the financing of the vehicle left comfortable without any questions or hesitation. Would highly recommend Burlington Hyundai.

Allan Cook

Lori was great, she was very informative and made the purchase of a Palisade easy.

S P

If you are buying a Hyundai, you MUST visit this store. I couldn't believe how down to earth/professional the Management team was. I found out afterward that this store is not owned by a big auto group which then made sense. I visited a couple other Hyundai stores but this place just felt good....even starting off with their friendly engaged receptionist. People and price are more important then facilities to me but this store was much nicer then the other two stores we visited. They also have a Starbucks automated coffee machine @!?. Does Lebron James even have one of these??. I haven't serviced a Hyundai here yet but the reviews seem good so I'll check em out at 6,000 kilometers. Keep up the good work Burlington Hyundai!.

Carolyn MacSween

Had a wonderful experience at Burlington Hyundai. We bought a Sante Fe and I love my new car. Everyone at the dealership was so helpful and answered all the questions we had. Travis, Kelsie, and Rachel were all happy to help and took the time to get us into the right car.

Josie Pepita Sebigo

My experience at Burlington Hyundai was excellent. The person I dealt with was very friendly and courteous. I was also very surprised to get a complimentary car wash as well. Thank you Burlington Hyundai. I will be coming there for my car service moving forward!

Muhammad Ahmad

Excellent friendly service and advice, it makes the purchase a hassle free and easier. I strongly recommend and suggest talking David, he treated us like family and given great suggestion and advises. I will always recommend to family and friends.

Ruth G

It was a pleasure to work with this dealership. All the staff were wonderful. My sales representative, Adam, was especially attentive. I found him to be very patient knowledgeable and very comfortable to work with. I did purchase a vehicle and I'm very pleased with it. Thanks again

Judy Sloan

I had a great experience with Lori Connolly when I bought my new Hyundai Tucson at the Burlington dealership. She was wonderful, so helpful and encouraging. She answered all of my questions and I was able to understand what she was saying. She also made appointments with me to show me all the workings of my car. She was very patient with me, warm and very friendly. She was with me every step of the way to the eventual purchase of my car and since. I am very grateful to her and would recommend Lori to everyone. Judy Sloan Burlington Ontario

Rachit Gupta

I bought Elantra 2021 this march , the car is running extremely well only problem is with apple car play, it did not work at all, it keeps on giving Error after every 2 minutes that Phone not responding, on the other hand the background music is playing well, I just checked with service guy he told me something which i to which I hardly satisfied , If you are thinking to buy the This car just keep in mind Apple Car play.

derek booth

This is the third car car i have purchased from this dealership. Every time I have had a 5 star experience. Thanks to Lori Connolly for all your help and follow up!

Sheryl Bender

Just bought a car from Lori Connolly. Would recommend her to anyone looking to purchase a vehicle. She was amazing

Steve D

Unresponsive management, poor workmanship, disrespectful service agents.

Shelly Cousineau

Great customer service

David Wiedemann

This is our second purchase with Burlington Hyundai and again it was a great experience. Lori Connolly is a great salesperson. She is very knowledgeable and listens to actually what we are looking for in a vehicle. The dealership is very clean and all the staff are very friendly. I definitely would recommend your next purchase be through Burlington Hyundai.

C W

Let me just start off by saying that when it comes to service I had an amazing experience at this dealer. It is literally the reason that I came back in search of my next vehicle. Unfortunately in that search the sales rep that I had to deal with really tarnished my experience. I absolutely hate that I can't remember her name, because she was atrocious. She was maybe mid-forties and had a heavy accent but was absolutely disrespectful and just completely uneducated when assessing my truck. She tried to tell me that the bumper had been painted, even though it's Chrome and I am the original owner of the vehicle. And Then followed up by saying that there were three recalls on it despite the fact that I showed her a confirmed email from Dodge that that was not the case. I'm used to dealing with sales staff so I don't get easily offended when they lowball me a trade-in offer, but she had the audacity try and offer me less than 50% of two other recent trade in quotes I had just gotten that week. When I told her this she just laughed and said they must not have done as thorough and inspection as she did, as though she actually knew what she was looking at. She then proceeded to give me the price for my new vehicle, and when we begin discussing details, she laughed and ridiculed me, insinuating that I couldn't afford the vehicle and was to poor if I needed to haggle at all. While I still love Hyundai oh, unfortunately she has completely ruined my experience with this dealer and I won't be back. This is a rare circumstance where I truly believe that she needs to be fired before scaring away more potential clients.

Zach Kot

I have stopped in multiple times over the last few weeks while I'm in the market for A new vehicle. I truly enjoyed dealing with Jeremy in sales dept. both times he took the time to listen to me and what my needs/requirements were and was very helpful and understanding. Burlington Hyundai and Jeremy are excellent to deal with. Thank you for all your help.

Gail Sheppard

Justin provided excellent customer service by getting all of my vehicle issues dealt with. He even went out of his way and emailed me when he was on vacation to update me on the status of my work order and made an appointment for me once the part came in.

Debby Palmer

Dave and Laurie were very helpful in the process of buying a new car. I haven't had a new one in 30 years. It was very easy and I drove away in 3 days, completely satisfied.

Dale McMenemy

Recently bought a Senota from Burlington Hyundai and the experience has been top notch from start to finish. The sales rep I dealt with Dan Koz sure knew his stuff! It was like a got a whole education about cars in general. Everything was done in no time and I drove out of the dealership 2 days later with my car. I continue to get my car serviced their….Half price oil changes for life, why wouldn't you. Stop by and see Dan he's your man!

Don Neuman

Friendly. Answered all the questions. Was not pushy. Great service.

Catherine Buffett

My husband and I just bought a 2020 Tucson and 2020 Venue from Lori Connolly and we couldn't be happier! Our experience was top-notch, as Lori is very knowledgeable and professional. We would highly recommend her to anyone looking to buy a Hyundai vehicle. Thank you, Lori for all your help! ????

James Clarkson

Had issues with another dealership in another city and the service people here fixed the problem. I am understating what they did. Trust that they are good people here, giving you good advice!

dennis hines

Friendly, fast service and helpful! Professional service

Cola

Sales reps aren't vaccinated..they want to go test drive a car with you and they aren't vaccinated,, not safe and selfish.

Joan Brain

Lori Connolly helped me find the right car for me! She listened to my needs and came up with the perfect car! I love my Denim Venue! She showed me different options until we came up with the right vehicle and payment plan that was best suited to my needs. Everyone on the team was smiling and friendly and all COVID protocols were in place. I would definitely recommend Burlington Hyundai, Lori Connolly and the BH team!

John Lake

I just purchased a new car through Lori Connolly. I have been been in the Sales business for over 50 years and and I was truly impressed with the Professional approach I was given!! I would and will recommend Lori to anyone who wants a " Stress Free" buying experience ????????

Christine Davies

The service from Burlington Hyundai was excellent as always. Yesterday they did some work on my car. This is my third Hyundai purchased from them. I am a happy customer. Thank you Christine.

krunal padhiyar

Easy and fast service at parts desk.

Joshua Paul

Very enjoyable experience every time I go in.

CMF

Excellent quality vehicles and tremendous value for the dollar. Great people who know their stuff here. Highly recommend.

Great Service

I highly recommend Burlington Hyundai if your in the market for a car. I didn't feel pressured by any sales tactics or hidden agendas which I respect. They took things at my pace listened to my needs and met them in a timely fashion. If your looking for a good sales rep, I recommend Mike Miller. Like I said no forceful tactics just meeting the customers needs and providing great quality customer service. This is what I would look for in quality service. Honesty.

Kelsie Jones

Great staff from the minute you walk in. You have to know the reviews are one sided - i've always had a pleasant experience at this dealership.They care about their customers, and i like that they are a family run business. I like that i am supporting local. Congrats to all the staff here for doing a great job.

Matt Brock

1 hour and 45 minutes for a winter to summer tire change plus an oil change. Although I have had a good experience here before I wont be returning. Also was recommended engine air filter and cabin air filter I declined. When I pulled into my driveway I pulled both filters out and we're both white and clean, dishonest watch out.

Ian Foster

I had an exceptional experience at Burlington Hyundai from start to finish with Lori Connolly. She ensured that I purchased a car that was right for me. She was welcoming, professional, patient and knowledgeable. I felt very comfortable with her as my sales associate. I would recommend Lori and the rest of the Burlington Hyundai team to anyone looking to purchase a new vehicle and will happily go back there in the future.

Brenda B

Burlington Hyundai is not the closest Hyundai dealership to us, but after going to multiple dealerships for various companies and continuously having a bad experience, we inquired online about a vehicle at Burlington Hyundai and Lori C got in touch with us right away. She made the entire experience easy and enjoyable. We felt we were very well treated by her and all the staff, including Lori in the finance office and the manager, Brad. It was well worth the short trip from Niagara! We will return in the future and recommend Lori and her team to all our family and friends.

Namu Dundas

I just got 2019 Santafe. Raggie is good sales man. Very helpful

Kim Waito

The service at Burlington Hyundai is always great! The staff here always make you feel welcome and are eager to see your needs are met. Our thanks to Lori Connolly for her attention and assistance. We love our new Kona!

Cassandra Wilson

My husband and I just bought the Hyundai Palisade through Lori Connolly. It was such an easy no stress process! She made everything very simple for us and our growing family! Thanks again to Lori! We will be returning in the future!

Heather Oake

Burlington Hyundai (Todd) in Service were fantastic! Replaced Engine due to an issue in one week - got us set up with a rental and had us on our way in just one week with a new engine. Great job!

Franco Petrone

Had a bad experience with one of their sales reps. I came in to look at some SUVs and hopefully taste drive one,I didn't have an appointment so we had to wait for about 30 minutes before anyone came up to talk to us and they seemed very short staffed. Someone finally came up to us and got us on a test drive and it went great, the sales rep wasn't very knowledgeable but he was friendly and genuine so I can forgive it. After the test drive we started talking numbers and trades etc etc. I didn't have all the paper work for my car so I didn't feel comfortable signing an offer and I didn't really want to sign one anyway ... I mean I didn't even make an appointment. I was nervous and my first time buying a new car so I think the sales rep mis understood me or I mis spoke and he was under the impression I was going to sign the contract. Even though I didn't even have my title or insurance for my trade in, the sales rep urged me to just sign tonight and bring the title the next day. I wasn't comfortable with that plus I still had to get new insurance and wanted to continue to look else where. The sales rep immediately got very hostile, saying what I was doing was dirty and I didn't keep my word and was very shady. I asked if he would hold the offer for 24 hours so I can come back tomorrow but he wouldn't even give me his card and told me to "do whatever you want, I don't care" I am sorry if I was nervous and gave the false hope that I would sign that same day but I don't think anyone should be treated like I was and pressured to get into such a big commitment right there and then. I hope you train your reps better next time and please don't resort to high pressure tactics, it made me very uncomfortable to say the least and I will not be returning unfortunately due to this experience. No one buying their first new car should go through this.

Teresa Lacy

First of all we should say that we do not normally write reviews but in the case of Burlington Hyundai and Lori Connolly in particular we feel the need to comment . On our first visit to the dealership to view and test drive one of their used vehicles , we were met by Lori who immediately made us feel welcome and at ease . The dealership is very clean with all the expected covid protocols in place . At no time did we feel any pressure to buy but once we did decide Lori went through everything very thoroughly with us . The whole experience from beginning to end was EXCELLENT and we will definitely return when we are looking for a car in the future and wouldn't hesitate to recommend them to anyone !

Burlington Reception

Reggie was great! We were so hesitant at trusting a car salesman but he definitely made us comfortable and showed a genuine effort in getting us the best possible deal on our new car. We didn't feel pressured and in the end are very satisfied with the overall service and experience! Happy to be a Burlington Hyundai customer!

Joanne Jones

Thank you so much Burlington Hyundai for our wonderful experience and our fabulous 2020 Santa Fe Luxury. From the time we walked into the doors until the time we left with our keys it was a great experience. Alexandra Gevorkov was our Sales Agent - she was bright, energetic and paid attention to detail. Andrew McNish was our Business Office support and provided us with all the details we needed to make important decision. Thank you to the team. It was great.

tristan spencer

I bought a 2020 elantra at grimsby hyundai I've never had a bad experience, that is untill I met burlington hyundai the person answering the phone was rude and unprofessional to the the point where I hung up the phone..... Shameful, especially when there's so many dealerships doing so much better if I could give this place 0 stars I would! DO BETTER!

Lori Stuttard

******EDIT ****** Burlington Hyundai completely redeemed themselves after some back and fourth. Brandon (Sales Manager) went above and beyond to rectify the situation. We now have what we need for safe towing with no worries on our warranty. To top it off, I received a big beautiful bouquet of flowers from their team. Thank you Burlington Hyundai for your efforts to right this situation. We appreciate it so much! ************************************************************************** Great experience the night we were in and purchased our Palisade. Went down hill after they received our money. Had a tow package added. Hyundai says it’s wired for a seven pin but we received a four pin. No one seems to know anything the seven pin harness. Called service. They put us through to parts. Parts said maybe call Hyundai Canada. Hyundai Canada says call your dealer. I now have a trailer with brake assist wired for seven pin we can’t accommodate. Wish I could return the vehicle Spent so much money and didn’t get what it thought we were getting. AND had a remote start added and after 10 minutes it’s shuts off and lets out the loudest, longest honk you’ve ever heard. Scared the SH$T out of anyone walking by. Feel bad even using it in the morning before work as it’s completely awful and annoying and don’t want to bother our neighbors. So bummed about this purchase

Laurie Neil

I purchased my 2020 Tucson from this dealership recently. Reggie was knowledgeable and very accommodating to my needs. Huge thumbs up!!!! Laurie

Scott North

Exceptional service by Todd at Burlington Hyundai. Particularly in the time we are now, it was a refreshing change to have such top level service and attention to detail from Todd. From checking the car thoroughly upon arrival to make sure I was aware of any dents or scratches on our new car to washing it after service to getting me a ride to and from the shop, Todd was a 10 out of 10!

Tirth Patel

Burlington Hyundai is the best place to buy new or used car in order to get the best customer service. All employees over there are so cooperative and that’s why I have got the best deal and best service. I would like to recommend my friends to visit there. Thank you Burlington Hyundai for all your help!!!

Norma Jones

I would love to post a positive response. However, I went there for a recall problem. I asked them to look it over and change the oil and basic lube. Was charged $583.61 ok expensive but acceptable as I asked them to do it. They then provided me with a detailed list of "problems"for my 2015 truck with 52,000 km saying it required wheel balance $96.00 cabin filter $53.00, brake flush $154, front brake pads/rotors $646.00 + taxes. I declined and took to my certified mechanic. I gave him the written list and estimate and he inspected and said the only thing that was required was a cabin air filter. I was charged a total of $74.00 for the inspection and the replacement. I saved myself almost $1000 and they have totally lost my respect. When a woman walks into that dealership alone BEWARE!

Eddie Marano

Bought first car there in 2008, still have it, and second in 2012, still have it. Can't remember a time where I wasn't treated right. Prices are higher but that's the cost of product knowledge, parts availability and competency.

AMY SEARIGHT

Adam and Carina were great and made switching my lease to a new vehicle very easy.

chris davis

Thanks to our local dealer and Hyundai Canada an unusual problem with an out of warranty issue with the engine of our Elantra is being resolved with no expense to us. We were also provided with a nice vehicle to use free except for the gas. When we were told of the problem and realized it was going to be very expensive our heats sank. Our dealer said they were going to make a request to head office to see if it could be covered. Since the vehicle was out of warranty we didn't hold much hope. Then to our surprise we received a call telling us the repair had been approved . Both my wife and i couldn't believe it ! With Covid financial issues being felt by all, Hyundai came to our rescue. Just can't say how good this felt. Thanks to all who helped. Satisfied beyond beyond belief.

Craig Marshall

I had a small warranty item to be taken care of and this was done quickly while I waited.

Jennifer C

This dealership RUINED my first car experience and keeps disappointing. I’m confused and surprised to see so many good reviews, I haven’t had one positive experience since I signed my papers. I honestly think I’m being taken advantage due to being a young female. Every encounter I’ve had there’s been miscommunication on their end with each other, causing inconveniences and disappointment on my end. The day I picked up my car, they tinted the wrong car and I was delivered the car without tint. I was told by John, the sales rep, that I’d be receiving their darker tint, when I spoke to the service department, Carly told me i was wrong and they only have one tint and to go elsewhere if I wanted a darker tint than they provide. I was told by Carina, the financial service manager that I would be receiving a loaner vehicle for when they do the tint; when I called the service department, Carly told me they don’t give out loaner vehicles for a tint and I’d have to either take their shuttle (after my work starts) or I’d have to find my own transportation. I was so put off by their lack of customer service, empathy and organization that I decided I no longer wanted the tint. I was told by Carina that the dealership paid the contractor and I was obligated to have the tinting completed. I consulted with another Hyundai employee from another dealership and my lawyer, both told me I did not have to complete the tint if I choose not to. I picked up my car beginning of September. Almost 2 months later, I was supposed to finally pick up the cheque for the tinting amount after they repaired an inside scratch that came with my “brand new car” (I was delivered the car with the scratch- their response to that was “they do travel from far, we’ll check your warranty”). However, yet another miscommunication on their part, they failed to let me know that I will not be receiving my car until either 4-5 days; Even though when I spoke to the service department 2 days before they assured me I could pick up latest 5 pm same day. No surprise, I was delivered the car past what they said, it took them almost a week. They did provide me with a loaner car, which Carly made it sound like I should be really grateful about that. When I received the car, on the bill it showed a complementary car wash- my car was as dirty as when I dropped it off. My concerns and questions have still been left unanswered. I contacted Brandon with all my concerns, instead of acknowledging them, he offered me a cheque for the tinting price and told me my car would look great with tinted windows and to think about it. I contacted him with my disappointments once again almost 2 weeks ago and haven’t heard back from him, and I’m honestly not expecting to. Unfortunately, I have 4 more years of disappointment, so I won’t be expecting much from this dealership. I’d strongly recommend going elsewhere. UPDATE Once again another disappointment, I’m not sure if no one works there or it’s just that no one cares. Looks like they replied to make themselves look caring but none has contacted me since they said they would a week ago.

Marijana Govorcin-Boakye

Excellent customer service

Sarah Lee

All the staff members were extremely friendly and helpful, especially Jimmy! He went through all the features of the car that my husband and I were interested in. We ended up buying the car. Thank you!

Steve Sider

My wife and I visited Burlington Hyundai about a month ago looking to upgrade to a larger vehicle. We were approached by John Braithwaite who was friendly and professional. He showed us the different SUV options and answered all of our questions as we landed in the Santa Fe. We've now had our new vehicle for roughly a month and absolutely love it! Thanks John for all of your help getting us set up with a fair price!

Jacqueline Maberly

We worked with Marisa for the purchase of our new Kona and she was great! Would definitely recommend!

lynn jones

the service centre at burlington hyundai is amazing! always on the mark for repairs and estimates. polite and friendly. thanks to jennifer and justin!

Gabe Marko

Sales process was great, goes down hill fast from there. Tried getting a hand with the apple play download and got no help and was told i would have to pay $60. Luckily the mississauga hyundai actually understands customer service and did it for me while changing my oil. Never had a dealership refuse so hard to be helpful for all of 30 seconds. Wish i still had my ford over a hyundai now. Unfortunate because the rest of the staff seem professional and helpful but Ralph couldnt be less helpful and have a worse attitude problem. I guess the whole question of "how does hyundai do it?" is still a mystery because they did nothing for me and would say buy mazda, toyota or ford before hyundai

Franz Lizander Lapid

I am very happy with my new Elantra GL. It is way better than what I expected. Thanks!

Nicole Murdy

My initial car purchase was great of course. When I received my car there were Derp scratches and the salesman said he'd give me a paint pen free of charge to fix it myself. He then got fired and they refused to honor it charging my $15.99 for one. Every time I have come in for service I have been talked down to and treated like an idiot. They tried several times to convince me I needed new tires after 1.5 years and less than 25,000km. I finally made them measure again in front of me and lo and behold, the tread was fine... Their service staff (desk staff) is rude and tries to pinch every dime out of you. Their service staff that actually work on your vehicle are super nice and knowledgeable though. Service manager is useless and we'll deny all warranty or protection guarantees until you give up and leave to the point of being rude. I no longer have Hyundai service my vehicle and never will again. It's sad because I actually really love my car and was considering trading up but I have no desire to be further associated with Hyundai.

Gersh Snr

I was very pleased with the service I received when trading my old with a used one. Marisa did everything she could to make it a quick and smooth transition. I will definitely recommend them to my friends.

Yvonne Smith

Walter the salesman was great! He took the time to make sure that I purchased the right vehicle for me. On the day of delivery, he showed me how all the features work and even programmed my phone. He is a good salesman thst you can trust!

Tina G

5 stars to Mary Lynn! Also Sean the sales manager is pretty cool! Thanks a lot guys. I'm happy with my new Elantra ????

Cindy Prankard

Great service and they listened to what my needs were. Very happy.

Guy Giroux

Excellent experience, sales staff are knowledgeable, friendly and eager to please. Highly recommended.

Jan Ayanee

I wouldn’t even give a star...If you are looking to buy vehicle from this dealer forget it. The worst customer service experience ever. The agents know how to sell but doesn’t have any good manner. Me and my wife visited this place to to finance a car and the agents who served us was Jordan from preowned dept and Richard finance manager. They were both mean and impolite and had offensive behaviour with me and my wife. They took a deposit on damage vehicle that worth $14900 online posting, as advertised and the dealer marked price was $16000 more or less. No one has that amount of money setting in their pocket everyone ends up financing. After a 45 mins financial breakdown it went up to $21000. The car had a damage of $1200. The car worth a price of a used 2010 Mercedes. The agents ended up selling their promotional stuff to rip me off with another 4 grand on 3 years coverage and blah blah blah...They were pushing me to buy the vehicle. Thank God I didn’t end up dealing with such illiterate people who doesn’t care about customers just trying to snitch you with tons of options for a damage vehicle. After I changed my mind of not buying all of a sudden their true colour showed up. They pointed us the door directions and said that may be we should not buy a car. Both agents did not have any customer service skills to satisfy a customer. I work in customer service industry and in my opinion I suggest LEARN for your agents to Listen Actively, Empathize, Apologize, React and Notify. The next day my wife waited for an hour to get the deposit back, some agents were telling her that she may or may not get her deposit back. She missed her appointment and she got very late picking our kids from daycare. I will never visit this store even if this was the last dealership on earth.

Lisa P

My sales guy, Jeff was great! My wait for service was a bit long considering I had an appointment but overall I'm satisfied

Susie Knox

If I could give 0 stars, I would. Avoid this dealership at all costs. Long story short, I purchased a certified pre-owed vehicle 2 years ago from this dealership, and a few weeks ago the engine blew with only 140,000kms on it. Went in to see what my options were as I still have an outstanding balance on the loan of this vehicle. I was given options of vehicles that were all outside of the budget I gave the sales woman. They put the heat on when I left. Went to Ford, and purchased a brand new vehicle plus the negative equity of the old piece of garbage for a price I could afford. I called Hyundai back a few days later to speak with a manager, and left a message with the receptionist (Debbie- who, to no surprise was very rude), and low and behold here we are 2 weeks later and no one has returned my call. Go anywhere but here.

Choi Best

Gooood service. Thanks.

Tom Bundy

So I put up a bad review about how it took 2 month to fix a warranty issue and my vehicle was broken in to at the Hyundai lot. They called me back in June said, we will make this right we will detail your vehicle for you. Said it would be 3 weeks. Well it Sept. 20th now and no call. I will never go back here. I didn't ask for the detailing they offered it just to get a good review and then nothing wow

Margaret Kapitor

Had a great experience at Burlington Hyundai. Reggie was very friendly and put me at ease and Andrew in finance was just as great.

Ron Buffett

Purchased two vehicles in the past from Burlington Hyundai and so went there recently to see about buying two SUVs 2020 models (Tucson and Venue). Met Lori Connolly who we were most impressed with and she handled the purchase of both vehicles extremely well from start to drive away finish. Would highly recommend her services. Thank you Lori!

Riccardo Boffa

Burlington Hyundai treated us with total respect. I wish other car dealers would learn from them. Justin and Victoria were fantastic in service. We could not be happier. I’d give them more stars if I could! Riccardo

Carolyn Vandervelde

Very friendly and helpful staff and our sales rep Mac was amazing. He worked very hard to get us the best possible deal. I would definitely buy from him again.

Abbas Alimerdan

Took 1.5 hrs for oil change and little bit pricey

Dennis Yokoyama

We met Lori Connolly at Hyundai. She was very professional and attentive to our needs and showed us a Hyundai Venue. The process was very relaxed and professional. We ultimately decided on the Venue and look forward to driving it for many years.

M Taiyab Mansoor

A Very Pleasurable Experience made possible by 2 lovely ladies Carina Fullerton and Lori Connolly. Overall excellent customer service by each staff member. They will go above and beyond.

Ahmed

Thanks Reggie for being awesome, really liked the car and got us exactly what we wanted

Jason Goemans

My wife & I received first class service from Greg McLean at Burlington Hyundai. He was patient and professional throughout the entire process. We're a 1st time Hyundai customer and thanks to Greg we would definitely recommend both him and the Palisade to anyone looking for great value.

Robin Wickens

I don't usually post reviews, but, on behalf of people seeking to purchase a vehicle without much, if any, knowledge on the process, I felt this experience was one worth sharing. I just purchased my first brand new vehicle, a Kona, from Burlington Hyundai - on my own!!! I've been on the fence for years struggling with who can I trust? It can be hard, particularly for women, who don't know much about cars. Well, I found my answer when I contacted Burlington Hyundai and their knowledgeable, trustworthy staff. I was guided through the entire process, educated - where I wanted to be (I really don't want to know everything about cars - but if I did they could/would tell me!) - and not only do I love my new Kona, the experience has left me with a little more trust and faith that there are people and businesses out there that have a deep set of morals and a desire to do things right. The entire process was so personalized with every individual assisting me like I was their only customer. And we did it all remote with the exception of the test drive and pickup - which of course followed all the COVID protocols and felt safe. I can't wait for my next purchase, post COIVD, so I can see the beautiful smiles behind the masks of all those who made my first new car purchase an exciting, rewarding, and easy experience - I even understand finance a little better :) Thanks to Brandon, Adam, Carina, Kelsie, and Dealer Principle, Vince jones, for a seamless happy experience. I'm looking forward to seeing you all at my regular service check ins and for my next car purchase! ... check out the cool black rims they took the time to source for me so my vehicle looked just the way I wanted!

L Russell

Run as fast as you can. Worst customer service ever and sketchy repairs charges. Our new Elantra had less than 30,000 km on it and there were problems with the clutch. Took it in and was told we needed to a new clutch as well as a couple of other items that would cost approx $2000 with tax. We went to our local Mr. Transmission for a 2nd opinion. What a difference. Apparently the clutch was sitting too high. They adjusted it in 15 minutes and didn't charge us a cent. We tried to speak to customer service management at Burlington Hyundai about what happened. Despite repeated calls about this, no one ever got in touch with us. We now by our cars elsewhere and make sure everyone knows why!

Chris

Shout out to Sam & everyone at Burlington Hyundai! My partner and I recently bought a pre-owned Kia Soul from this dealership. Despite the fact that our purchase cost far less than the average cost of a new car, we were treated respectfully and professionally, and our individual needs were met from the get-go. Sam helped us every step of the way. Munaham, the store manager, even met us and said hello. When we inquired about a sound our car was making, they had their mechanics check it right away and fix it for us. Other dealerships would have looked at me and my partner and written us off because we weren't a big sale. Not the case at Burlington Hyundai. We highly recommend!

Omer jamed

You guys should try this Hyundai location. I went to three Hyundai locations in Hamilton and Milton, for an engine factory issue. All of them they refused to understand and cooperate with my issue. Gratefully I went to Hyundai Burlington location, they got my engine changed for free after understanding the problem and they wanted to help. I'm very blessed that I had a chance to come by. Thanks Jennifer for the best service you have provided to me.

Jon Clement

Lori was fantastic with helping us purchase our Kona. Really felt like she had our best interest at heart. Thank you Burlington Hyundai!

Dayle Berezuk

Even though I didn't purchase my car at this Dealership, I took it in for Module Reprogramming and the service was EXCELLENT!! I got a shuttle back and forth with the nicest drivers!! I can't remember the name of the gentleman who did all the paperwork, but he was So Nice !! Thanks to everyone !!!

Kerri Stipe

Fabulous to deal with all round. Would highly recommend. Cheers!

C McCr

Made appointment for broken spring estimated (apparently can't do it without looking - weird). After waiting an hour still no estimate. No common decency to let me know how long to wait. Drove down the street to a local garage and guy looked at it in 2 minutes. Appointment meant nothing.

K M

My service experience with Todd Delmore was amazing. He is courteous, professional, knowledgeable and a solutions oriented, customer focused service specialist! All dealerships should aspire to have a star employee such as Todd. Well done.

Daniel C

great service as always I was able to trade in my 2017 Tuscon for a new 2022 kona - 3rd car with the dealership and always excellent service especially from my my product specialist Lori Connolly who is awesome!

Edward Thorpe

Problem was discovered by a mechanic before drivability problem. The part took quite a long time to arrive but work was completed satisfactorily.

Doug McGregor

Once took the car in for service with a grinding noise and shuddering on left turns. I gave instruction on how to get the car to make the noise. I paid $60 on top of my regular service to have the tech say they couldn't hear the noise or find anything wrong. Every single person who I drive tells me about the noise without me telling them first. Obviously they took my money without doing anything. Secondly, they waited until my warranty was expired to tell me I had a terrible oil leak that needed immediate attention and costing roughly $200-300 to reseal the oil pan. No evidence or specifics were given when I asked. I did not let them do the "fix" and all my fluid levels remained unchanged between services. No puddles under the car. Other than the shady stuff, I like the service packages they offer and overall felt comfortable that my car was well looked after. It still makes the noise on left turns.

Kailee Bendahan

Oddly enough I did not purchase my car from Burlington Hyundai because upon moving to Ontario last year I already had a car (although i'm sure in a year or two i'll be back as a buyer). I do however, get all my servicing done here thanks to a recommendation from a friend who has been frequenting the dealership for years. In all my visits to the service desk they are always friendly, helpful and knowledgable. It's nice to feel confident that you trust the people in charge of keeping your car healthy. Both Danielle and Mo have been fantastic and make sure I fully understand and agree to what needs to be serviced and what is still perfectly healthy! I will forever be recommending Burlington Hyundai to friends and family.

A Houston

We took our new Sonata for a second opinion (purchased from Oakville Hyundai....but horrible service) and have nothing but incredible things to say. Professional and friendly service and their assessment of the issue that Oakville said wasn't under warranty, was. We're in the market for an SUV and will definitely be purchasing through this dealership.

Suzelle De Wet

I would recommend this dealership in a heartbeat, and particularly Lori Connolly - what an exceptionally kind, considerate and professional sale consultant. Tell her I sent you:)

Heidi Avery

I love my new Hyundai Palisade! It's so fun to drive. Shout out to Adam and Brendan at Burlington Hyundai. They were rockstars to deal with - so attentive and great customer service! 100% recommend them!

Admin VashaKniga

Very unhappy about service level. The service rep never informed me about a major issue problem with my vehicle, putting my family in danger. Also, six years ago the technician has not properly closed an oil tank, and my car was leaking oil after an oil change.

Andrew Bradley

I did have an issue with my car but they kept at it and were able to get it right. The service staff are really helpful.

edith augstman

Brought my car in for a recall issue. Dealt with quickly. Gave me a shuttle ride. Pleased.

Cole Jones

Brought my car in for service, the staff was professional and made me feel comfortable. I will be coming back for sure. Thank you

Oleksandr Lysenko

I*m glad I have bought a new car from Burlington Hyundai. I*m a customer of Burlington Hyundai more than 5 years. One more time I completely satisfied a service that provide a such a hard work team members and high level professionals of Burlington Hyundai. I would highly recommend a Burlington Hyundai service to all my friends and other people

Jeffry Patriquin

Wonderful experiance purchasing our new vehicle. Marisa and Carina were very helpful. Thank you Burlington Hyundai!

Mae Walker

Lori Connolly was so kind and understanding.

Mark Dienstmann

We have been getting both our Hyundai vehicles serviced at Burlington Hyundai for the last 5 years. The drive through check-in is easy and we have enjoyed personal attention and communication from our Service Advisor, Justin. We just purchased a new Palisade from Lori Connolly who was friendly, knowledgeable, and accommodating while garnering our best possible deal. Andrew McNish, the Finance Manager, cared for our after purchase needs; rounding out the whole new car purchase experience as easy and comfortable. Thank you All!

Amritpal Singh

I purchased my car at Burlington Hyundai. It was a best purchase and I enjoy it everyday. My salesperson was Greg who made all the efforts to deliver my car on time and helped me choose the best car, without pushing at all. It was very good and smooth experience. I highly recommend this place and will definitely go back for my next purchase.

K Brooks

Burlington Hyundai has gone from calling/emailing me repeatedly about getting my (non-existent Hyundai) car serviced, to calling/emailing me about selling them my (non-existent Hyundai) car so that I can upgrade. When I thought I had FINALLY gotten rid of them - they are now requesting I come to their "New Car Care" seminar, to celebrate the purchase of my new Hyundai. That I have never bought.

alan sibbald

I purchased a pre-owned Santa Fe and love it. Took it in to have the wheels balanced after the first couple of weeks. Keys were handed back to me within an hour. Drove off after a complimentary car wash and no payment. Todd in service is a great guy and makes you feel at home. Highly recommend this dealership. They hit all the right notes .

Tim Everett

Lori Connolly was incredible. Made things extremely easy. Honest, knowledgeable, and very friendly. Hyundai and other car dealerships need more Lori’s!

Ryan Price

I would rather give this dealership a black hole rather than a star but google doesn’t let me.

Chantall Joseph

My experience buying my first car on my own was made so much easier and enjoyable thanks to Jason. I had a pretty good idea as to what I wanted but still had so many questions. All of my questions were answered and explained in more detail when I needed. I was giving several options to suit my needs. In the end I'm very satisfied with my decision and love my new car! Thanks for making it so painless Jason!!

Aljamed Alkhair

Thank you Hyundai in general, and thanks Jennifer in particular. I had the best experience ever with Hyundai in Burlington locations, they're the best ever. The customers service are adorable. You'd be treated as a family in there. I'm so happy to eventually find you guys after a very bad experience with other Hyundai.

Shubham Shubham

They r good to make people fool and their technicians needs some more lessons . I paid for my brakes around 400 dollars and after two days i got a same problem wastage of money!!!!!!!!!!!! Vert unresponsive will give them 0 out of 10

Jeanie Knox

Should be 0 stars! My daughter purchased her first car here..pre owned. She bought a 4 year old Accent for $10 thousand . She has had the car for 2 yrs. put a battery brakes and tires on the car. The car started knocking on her way to work so she took it right to her mechanic. The engine is shot..she still owes $5000 on the loan and the car is scrap. She went back to Burlington Hyundai and the games began they told her she had to bring the car for them to see. Her mechanic advised she not drive the car..it was in Cambridge she had to drive it to Burlington. Long story short..after a lot of back and forth games they couldn't get her into a vehicle she could afford. When she said she had to think about the offer because it was over her budget she was told..if she left they might not be able to give her the same deal the next day. We went to a Ford dealership on a friends recommdation. She was treated with so much respect! They gave her more for her car sight unseen..got her in a brand new well equipped car within her budget. Even though she had to carry the existing loan from the scrap car Hyundai sold her!! When the offer was all written up ..it was even suggested that she take it home make sure she was comfortable with everything and let them know when she had made a decision. THAT'S customer service! She's in a new car and had a very positive experience.

Rian Caldwell

Went in for a minor service problem. Steve sorted me out instantly, very friendly and professional.

allen lovatt

Great facility. Social distancing is taken seriously. Yet, everyone inside is still courteous and accommodating. Will definitely return.

Aaron Bentley

I was recommended to bring my Chevy here for a bumper repair through my insurance company. The whole process from booking it in to picking it up was very fast, efficient and professional. The car looks great, and was well taken care of. Highly recommended.

Dennis Dack

The people at this dealership are very helpful and courteous. Vehichle work was completed on time and any of my concerns were addressed completely.

Elizabeth Carrigan

I wish I went to this dealership sooner! I had the pleasure of dealing with the product specialist Richard Cooper and couldn't say enough good about him. He is understanding, personable, smart and willing to give his customers the best deal possible. I would highly recommend anyone debating on buying a new vehicle or trading up to seek out Richard Cooper. This dealership treated me with nothing but respect and was extremely helpful in transitioning from a horrible dealership that did nothing but lie and take advantage of their customers to this one. I will always go back to this location for any service work or if I need to buy another car as they have proven that they uphold the highest standard of customer service and satisfaction. I couldn't be happier with the outcome of my visit to this location and would recommend anyone who is having trouble with their current dealership to start going to this one. Thanks again Richard for everything! We absolutely love the new car and couldn't thank you enough.

Hanna Wojtyla

Excellent service, one of the best in Ontario. I would recommend to anybody. Thank you for your hard work.????

Marcy Landers

Greg was highly referred by my sister, whom also purchased a vehicle from him a few years ago. He took the time to answer every question we had as I wanted to make sure mom was getting a great car. Greg and his team were professional and helpful. Thanks again Greg!

Barbara Ballantyne

Always great service and smiles here.....Justin was most helpful...Appreciate great service. Thanks Hyundai Burlington!

Maha

Very friendly and professional staff. I stopped going to other branches. I feel so comfortable dealing with them.