Reviews of Enterprise Rent-A-Car (Car Concessionaire)

Sifu Stephane Patenaude

Friendly staff and always professional

ScarCrazy A.C.

This location has gone above and beyond to help me out while I've been in need of a car- even making unusual situations workable to get me into a rental. The boss Micheal is a stand up guy that's made my life exceptionally easier. Easy 5 stars

Jim MacQueen

Excellent service, but they were unable to provide my visiting cousins' need for a 7-passenger vehicle. Take note, it is "always" wise to reserve your rentals as far in advance as you can! Especially those with higher seating capacities! Also very surprised toearn that they did NOT have child seats or boosters to rent. Apparently only at airports!!! In all fairness, none of the car/truck rentals here in Chatham could provide the vehicle or the child seats when needed, but Enterprise was the only agency to keep a sliding reservation open & actually called on my cousins' final day, with a vehicle! Too late, but Enterprise never did quit trying!

Christine T

Todd and his team provide excellent service at a great rate. Would not hesitate to rent a car from Enterprise again!

Deborah Spicer

Update: I responded by email two weeks ago and haven’t heard a word back from Enterprise Rent a car after I sent an email with further details as they requested. I will conclude that Enterprise rent a car was merely making it look like they take customer complaints seriously so people who read my review assume Enterprise will have addressed and rectified the problem. So if you want to rent a car in Chatham, don’t choose a company that lies, rents a vehicle that’s dirty, has less than half a tank of gas and have employees who tell you they will give you a good deal then pretend they’re not in the office when you know they are standing at the counter.pay an extra 50.00 to drop off the vehicle at the airport to get there and find out they don’t accept vehicles from Chatham and have no idea what the charges will be. Not even the decency to respond to the email they requested! . I have no idea how I was charged on my credit card for what should have been 1908.00 but was charged 2788.86. I had my own insurance and paid for the gas. I rented a vehicle then switched to a larger vehicle. The initial process was fine until I switched. I was told to come in and pickup a different vehicle the next day. I called next day and was told to come on in any time and they would have a smaller SUV a Tucson is what I eventually got. However when I arrived and asked for the person I spoke to I was told he was out. I told them I was there to pick up a SUV and the said they didn’t have anything and I could come back later in the day. I explained I just spoke to the guy 30 min ago I just drove from out of town. I sat and waited, eventually one staff said a Tucson had come in and did I want it. I said fine, but it was dirty and had less than a half tank of gas. The person that filled out the paperwork said the vehicle was more than the one I had but he would split the difference. I agreed. They knew I would be dropping off the vehicle at the airport and said it would be 50.00. When I arrived to drop off the vehicle at the airport no one seemed to know how to deal with it. They told me that’s not what’s suppose to happen and they had no way to figure out the charges. How is it I have been charged almost 900 dollars, and not even paying the full rental rate. I will explore what options I have to deal with this outrageous situation.

Angus Sinclair

Friendly staff, took time to explain car's features.

Liam Coombes

I had gone through an insurance claim and needed a truck in a pinch this location didn't have one at the time but still managed to find me one. my insurance company canceled my rental without notifying me but Enterprise took it into there hands and potentially saved me $100s of overage charges! great on all fronts, clean, great covid precautions, willing to help with anything couldnt be happier with the service!!!

Doug Randall

Just when you make the mistake of DEPENDING ON A BUSINESS they fail you. I needed to get to TORONTO, but ENTERPRISE CAN'T HELP, they might as well shut down all together.

The Pickles

If you need to return the vehicle to Toronto Pearson Airport, expect to pay $350 drop off fee at this location. BUT, if you head to Windsor and go to the Enterprise on Tecumseh Rd, you'll only pay $150 in drop off fees. Going to Windsor for THAT price, is worth the cost in gas.

Jonathan Toney

Mr. MacLean was most professional. He made renting a car the most comfortable and seamless. I'd refer anyone I know there and I'll rent there again.

Kelly Lynn

Super satisfied with this experience! Literally did not have to get out of the car to finish the process and Mike made the drive comfortable on the way back to Enterprise. I dealt with Quinton most of the time on the phone and Allan once and both were enthusiastic and answered all my questions with confidence. Thank you guys for making it easy and quick!

Marge Simpson

Easy rental here.

Dominique McKee

I was very impressed with the team! Car rental was seamless and low stress. Staff is caring. Thoroughly satisfied with the service provided! Will be sure to return.

nick Vanroon

Curious and friendly. Getting a rental is a breeze.

Maggie Graves

Friendly staff, extremely helpful and fast. Excellent selection of vehicles. I won't rent from anywhere else.

Reml8877 نيسان

As usual…. Great service …. Scott and Victoria went above and beyond. Keep up the good work Chatham enterprise.

Barb Jenkins

Great young men happy to serve with a smile (under their masks)

Melanie In Saskatchewan

They had exactly what I needed, when I needed it. They picked me up at my home and treated me like family. An experience I wont forget and look forward to next time!

Lindsay

This rating is based on billing... 332.60 for rental plus $200 deposit... Drop car off card billed 332.60 and 532.60 left pending. Double charging a card is illegal I am sure... Called enterprise was transferred to escalation department woman on line apologized for this mistake. 1 hour later district manager phones trying to defend the company and just wasn't understanding the double charge....will definitely being using Hertz just down the road in the future. People please pay attention to you credit card charges!

Jeff Szusz

I made a reservation on the same day I need the vehicle I did give a few hours notice before picking it up. When I got onsite the front desk was wonderful, he stated that she had a truck for me but it needed to be cleaned. When the guy who was supposed to clean it came in he was rude and said well I don't have a vehicle for him he submitted it today and didn't even have a phone number, even the woman at the counter looked at me like she was sorry for the comments he made. Funny thing was I received the paperwork on my email for the truck within seconds so he could have emailed! She asked another person to clean the truck and while doing it recieved a call telling her to give me a car instead of the truck. It all worked out in the end but was not impressed.

Linda Dopson

Okay, I have used their services a few times now. Tried a "cheaper" avenue a few years ago and soon had a fresh lesson in "getting what you pay for." This time, we chose Enterprise again. The only reason they don't get a 5-star is because the first vehicle, while a lovely ride, was not up to their usual standards. I hesitated to complain, not wanting to be one of those people. It was a very busy time for me, not a vacation, and I thought that I didn't have time to negotiate and run back into Brockville to get a new rental. However, when I did place a complaint, the next day I was called. I was offered a new vehicle (a pretty sweet one!), and a significant discount on my bill. The new car was brought to me, an apology was issued, and a further discount was offered on my next rental. I think I shall change my rating back to a 5 from a 4 because we all make errors, overlooking things unintentionally. It impressed me how quickly they took responsibility and made restitution. Over and above, I think. See you soon, Enterprise Brockville, Ontario. Thank-you.

Brodie Ladd

Good people

Keith Haskell

**Update** As the owner responded below, I contacted the National email address I'm assuming and let them know about what went on and you know what they did? Told me that a check wasmailed out... However didn't I say that when I rented the car they said that was going to happen?That just reiterates the whole reason I was bothered by that system. But apparently they could care less about giving back money but they took it instantly. Contacting email address was the owner shifting concern and letting the head office even though the head office did nothing except make up an excuse that was not real because I was told that when I rented the car and that was the whole reason I hated the check in the mail but took my money instantly. *** It was okay the guy serving me was very polite and the vehicle is very nice however they needed a credit card and I didn't haveone they provided me the option of giving them $25 and I did only two afterwards find out that when I return it with no problems they all have their accountant send me a check in the mail so I don't know how they can take my deposit immediately and then give it back like forever later. It's a good thing that the awesome Ford dealer his paying for this rental because I would never pay to rent with such silly deposit rules.

freddy

Insurance company arranged for my wife to have a rental while her car was being repaired. When I arrived at the rental office there were three agents there but only one helping a customer. I patiently waited for one of the other two employees to help me but they were too busy on their phones. After about ten minutes, when the first customer was almost done, one of the reps decided it was time to help me. I gave her my information and she informed me that they had received my reservation but had no vehicle for me. She said she might be able to get me one by the end of the day. I explained to her my need for a vehicle right away but she did not seem concerned and again stated that she had no vehicle for me. She offered no apology but said I was welcome to call back later to see if a car was available. I had to call my claims adjuster to get him to secure a vehicle from the other rental agency in town They treated me awesone and apologized for enterprises bad service.

Guy Tessier

Our go to car rental company. Often were upgraded, cars are clean and well serviced. Staff if helpful and always pleasant. Very professional.

jen g

I have used this company many times. I have always been treated extremely well and feel that I am important every time I am there. Recently my daughter and I were in an accident and the insurance company arranged for a rental for her. They were awesome. She was treated well and she said they seemed genuinely concerned about her wellbeing and went out of their way to accommodate her. (I wasn’t even with her to get the car). Plus she was given a black Volkswagen Bug, she was thrilled. This is a busy place. I think they need more agents and cars because of the high volume that comes though the doors. But they are thoughtful and kind and I will always recommend them. Thank you everyone! Jennifer

Gloria Mattia

So disappointed with lack of customer service and follow up. I dropped off my rental and girl was swamped about an hour before they closed. To make it easy asked her to email receipt. Never did. Next day called and asked for receipt. Told owner/manager would call and never did. I rarely rent and by own discovery figured out I could print receipt from web site. They should of known that to tell me instead of blowing me off and never following up. Sadly the only place I know we can rent a car in Chatham otherwise would never go back. Not impressed with customer service!!!

Britney White

Typically I have no issues with renting a vehicle but unfortunately because of a few factors I was unable to rent a truck, which is what I really required. I was given the option of a minivan or a cargo van and the employee was really nice and gave me a bit of a discount for the inconvenience. I feel like I should have been notified before I had arrived the day to pick it up as I could have arranged another option. It did end up working out, I was able to accomplish what I needed to do using the minivan, however a better heads up would have been better.

Linda Nastuk

awesome

Tony Ttiger555

Top notch service .

Natacha Kennington

Didn't have a vehicle when we went to pick it up. Was called 40 mins later to drive back and no snow brush in vehicle in winter.

Sherman Collins

very pleasant people.

Michael Clayton

Car is very dirty.

Rajat Kumar Lehal

Great service

Sukhdeep Ramgarh PB11

I could have given 0 start if possible. We experienced frustration 2 times there. On the reservation it never ask you date of birth it only ask age of driver. Technically if you are in your 25 year they don't consider you 25 year old. We had to come back with empty hands. So annoying and disappointed. Second time I reserve a car. Everything was okay this time I paid my young driver fee too. However this time they gave me reason that I have no insurance so I cant rent car. My concern is if I have insurance on my vehicle or I have vehicle why the hack I would rent from agency. I had planned trip and I have no car to go. Terrible experience with this agency. They don't bother to give you solutions man at counter just says UNFORTUNATELY I YOU CAN'T RENT A CAR. I Would never rent from them.

Rodolfo Santo

Great overall service well trained staff clean dependable cars

Samantha Metcalfe

Mike at Brockville Enterprise gets all of the stars! He is amazing. Easily the best customer service experience I have had this year. He was directive and gave solutions to our predicament. Courteous and kind, an asset employee for sure. Thanks for getting us where we needed to be before "delivery" Mike!

Brodie Church

The current team at this branch impresses me; they work hard to exceed client expectations. Who would have thought that renting a car can be both comfortable and fun? I continue to recommend Enterprise Brockville.

john Bray

Fast Friendly Service. Always a Pleasure.

James

Very pleasant, staff went above what was expected. Can’t remember the guys name we dealt with but he was helpful and got us the the best bang for our buck. Would definitely do business here again.

Michael Hale

I posted five stars but I must changed it. Enterprises went downhill since covid-19 and such. Prices are gouged and discount truck are not discount anymore. Should change name! I called and inquiries about rental for car and customer service was rude. FORGET IT!

Frank vandenBoorn

Great service, nice rides, easy to get too.

Tina Vee

Best prices around. I will take a train from Toronto to Brockville and rent from here instead of renting and driving from Toronto. It's way way cheaper to do this.

Jennifer

Nice people

Duncan Rawlinson

I was here the other day. The young lady behind the computer had zero interest in helping with the problem I had with my rental return. She basically couldn't care less. It was a terrible experience and I won't be back here.

Randy Perdu

Chatham,Ontario

y d

Rented a Kia Soul this past weekend from friday-monday staff was great and super friendly and welcoming, did the walk around to check for any damage before taking the car and pointed out a scratch on rear of the drivers side he said okay and didn't do much, which then i asked if he didn't have to take a picture of the damage and the guy said that they already have it in the system. I had no doubt and believed him. Everything was great till i dropped the car back on monday and during the return check was told that the scratch was not on record, I told Michael that it was there during the check with the other guy, he called him to ask, and the guy said that he never saw the scratch which Michael replied "I believe you". I understand that you would believe your co-worker, but i have never felt so wronged in my life. I also "BELIEVED" that guy during the check and i'm sure if you have proper CCTV you would see me asking about the scratch since it was right at the front of the store! Thank god I paid for the damage waiver and ended up not having to pay for the scratch but what if i didn't? And i'm sure now that it will stay on file that i was the cause of the damage which is just infuriating. Not that i wont ever use Enterprise again because that is like the only rental in the area but i will NEVER TRUST them again and will take my own pictures/videos of the car myself.

Jean-Francois Quesnel

Wait can be quite long as they have limited staff. They have good cars which are well maintained, pricing is resonable, but definetly not cheap. Location is small and un assuming, but with only 3 chairs it is far from welcoming.

Selena Harrison

I never leave reviews but honestly, the customer service here for us was horrid. We will never rent from Enterprise again if it can be avoided, specifically because of this location.

Mabel Selleck

I am very happy with their service very friendly and accommodating.

Perry Robinson

Experience picking the car up was as to be expected. Excellent customer service. Vehicle was ready and clean as promised. No complaints. Hopefully it will be the same when I drop the vehicle off in a week.

Kayla Woods

Good experience renting a car for a long drive across Ontario. The vehicle I drove was great and the staff were very accommodating! Alexus was super helpful and friendly, give her a call for your rental needs. Thanks Brockville Enterprise!

Rebecca Mcfarlane

Friendly and knowledgeable staff. Helped us out with a rental for 3 weeks after our car was stolen.

Natasha Vadsariya

Good experience renting car here. Staff is very helpful. I recommend car renting from here.

Shane Brisson

The branch manager Michael went out of his way to accommodate us.

Andrew Makram

I had a very good experience at Brockville Enterprise. Booking online was convenient and the car was exactly what I requested. Michael was very helpful and courteous, I had to request an earlier pickup time and he was able to arrange the car pickup on time in spite of the short notice. Would definitely recommend.

Douglas Wright

I didn't realize you had to know when your car will break down. They don't have any cars there. You have to go on Monday to ask for one on Wednesday. My understanding was that you could just go and rent a car, but that's not the case. I will say that once I got a vehicle, it was fine, it was just the frustration of going without a vehicle for two days after you go to the rental place to get one.

Andrew Mallory

DO NOT TRUST THIS BRANCH-TAKE PICTURES OF EVERY INCH. Have used enterprises at other locations without issue. After a car accident this location not only made the situation more difficult, was unprepared (leading to us taking more trips to the location than we did with the rental car), and then upon return they approved the car with a "thank you for taking such great care of it" before then claiming significant damages in order to scam us/our insurance. Make sure you take pictures of every inch upon taking and returning the car and do not trust the approval of the workers. Thank you enterprise for making a stressful situation more stressful.

Margaret Dow

Well done charging $80 for insurance when the car is being covered by his insurance company. Do you enjoy taking advantage of trusting people?

Freda Adams

Friendly Management, Clean Car

c cright

I've rented from these guys many many times, the cars and trucks were always nice as well as clean inside and out. they always offered me any upgrade they had available . . . FOR FREE ( And I tend to book my stuff last minute! ) I've showed up late a few times and never got any grief for it. Definately a pleasure to deal with before starting a road trip to your next destination! Keep your car safe at home.

Eleanor Rose

I have been renting cars from Enterprise for 3+ years, every single week. I do not own a car, so I rent one from Friday to Monday every single week plus the occasional rental during the week. I am super satisfied. I can't think of one thing to complain about. Todd and his team are professional, they provide excellent service with amazing rates. They are all friendly there and extremely accommodating. I have had zero billing issues with them. Honestly, from the front staff to the guys that pick me up on Friday morning and drop me off on Monday morning .... they are amazing. If you want to be treated like they value and appreciate your business .... this is the place to do business with.

Suzanne Phillips

Booked economy car, when I went to pick it up there was none available so they upgraded me to a nice Ford Escape. I wanted the car for 2 months unfortunately they will only book for 1 month at a time so you have to return in 1 months time to sign another contract, this was an inconvenience for me as I was an hours drive away at the time I had to return it. I would have given 5 stars if I could have just rented it for the total 2 months at the beginning.

Phil Mccord

I have dealt with Enterprise Brockville at least 20 times and have found them to be very professional and respectful. I would and will continue to deal with them ongoing.

Devon Perrin

Was "on the top" of their list to call when they got a car in for a week before I stopped calling them. Still haven't heard back...

J. Colleen Byers

With an accident happening on Dec. 11, 2019, it was very bad timing. My insurance car rental allowance ran out christmas Eve. Enterprise was the hero to step up too the plate and help me out. They were able to extend the coverage enough to allow me to return home from the holidays. And then were able to supply me with a more affordable vehicle until my vehicle was repaired. Fabulous job Enterprise, your my guys now!!

CanadianHick DPSO

Very friendly staff I have used them several times without issue through my insurance company. They will drop off or pickup if need be. I would highly recommend

Nissebo 16

Always helpful and friendly

Bill Pearce

Super professional and personable staff. The only group I will rent from. Kudos to your team .

Curtis McIntyre

Almost always have a vehicle available for you, great service!

Michael Cameron

Do not carry enough vehicles. Often sold out

Travis Nurse

Very nice people and they helped so much

Joyce Grant

Excellent service above and beyond.

jessie manion

So let me get started, been renting from enterprise for approximately 4 years now issue free... but will never give them another dime of my hard earned money and neither should you discount car and truck rental offers better vehicles at better prices found that one out since enterprise decided to screw us. so my wedding day comes up, we decide to rent a car to make our honey moon abit easier on us for travel (going to Algonquin park) we go in to pick up our “reserved” vehicle the day before my wedding (because the wedding was on Saturday so we had to get it night before with all the stuff to do the next day) Theres a new supervisor who just started and they refused to give us the rental for literally no reason they just acted dumb founded and told us they were sorry but the vehicle was gone and nothing they could do for us. Didn’t offer any fixes didn’t offer anything to rectify the situation even after being explained to what’s going on. Buddy just didn’t care and that’s disgusting, feel free to look up the “Manion” history enterprise we gave you guys thousanddddssss and you treated us like this on my wedding day I hope you go bankrupt and all lose your jobs acting that disrespectful to me on my wedding day and to not even try to come to some sort of solution just told us nope sorry we know we told you we would have a car for ya but we don’t so sorry about your luck... moral of the story is these lifelong customers are no more because of terrible staff at the Chatham location my 2 year old could manage the place better that’s sad... don’t go here unless you wanna be heavily disappointed or treated like your scum on the floor.

Mark Carter

Enterprise in Chatham is great. Quick and efficient service with a good selection of vehicles. Customer service is wonderful..well done Scott Mortimer and your team!

Glen George

Excellent staff and nice vehicle -they pick you up

Double AA Ron

The staff were courteous, helpful, and efficient. Pretty cheery for the time of day too! No complaints at all.

Jean-Marie Ribeyre

I deal with Enterprise Brockville during my car was being fixed after a collision. They did a great job. Cole and Michael are very nice persons, reliable and very helpful. Congrats!

Terry Srokosz

Went there because insurance company referred us to you. You are closed no signage on door or your web site. Please update your information

David Haynes

Great place to rent a car great customer service will definitely go back again

Michael Giard

The manager Michael was extremely professional and charming and I will absolutely rent from here again. That man certainly knows how to run a business and take care of his customers!

Brandon Duvall

they make it quick and easy and the staff are very friendly and help full

Pamela Welton

Huge rant went to get a vehicle on the weekend as I had an accident with my vehicle. had my insurance send over the info went there Saturday and they wouldn't give me a vehicle or call some place else said nope your aren't priority cause it's threw your insurance u gotta wait till next week even though my papers said I needed a vehicle Saturday

Dave Anderson

Good vehicle, friendly and efficient staff

KatGrl S Bouchard

Great team of professionals help you with everything. The vehicle select was quite nice ad well.

Kelly Gregory

Always great customer service.

Chad Dinga

Experience was ok, they cost more than most other rental places though. About $10 a day more than Discount Rental for an intermediate vehicle.

Shaun Briggs

Service is the best I have ever had. Thank you enterprise

Tony Morgan

Best service.