Reviews of Metro Motors (Car Concessionaire)

Alvin Barrera

They did my recall for my brake cylinder which was done. My main concern since 2 years ago was, when I do a hard brake, my steering wheel shakes. I have a plan from them and it covers my brakes until 2021 of July. At first they don't want to change my brakes since it was not due but since Judy Jobse stepped in, she realizes what a client needs and she addressed and resolved the problem. Now we were happy and have a piece of mind. Thanks Judy Jobse! Job well done and also the team. Also Kudos to Tony Bjerkness for being my shuttle service, he is so kind and respectful. a God fearing guy with lots of funny stories. Thanks Tony for giving me a safe back and forth trip!

Janet Kirkham

Metro motors has absolutely the best customer service, They were always so friendly and take wonderful care of my car!!

Adam Volk

Outstanding Service as always at The Metro Service Center and Body Shop.

Vicky Zhang

After service, they told me there are some leaks, I asked for price estimation which normally provided without asking. Called them 5 times, was basically try to give them my money, still no one contact us about it. Looks like they don't need any more business.

Oleg Peleshok

This is not your average local car dealership. This place is a diamond in a rough, not only you get greeted with a smile and respect, you genuinely feel like the sales rep trying to help to find a vehicle that suits your needs and budget not just for a sake of "closing a deal" like other dealerships. Matt was great at providing me with time and space to decide what vehicle should I purchase and never rushed me into closing the deal. He was knowledgeable about the cars on the lot and was able to answer all my questions and guide me through my options. Upon the purchase, Matt followed up with me a couple of days later to reassure that the newly purchased vehicle is functioning as promised and I'm still satisfied with my new buy. I'm happy with my experience at Metro Ford and I am sure I will buy my next vehicle here again.

Stefano Ropele

Servicing my Fords there is always a great experience. Chris (and the others) are always nice and very professional.

JL Mazzei

My experience at Metro Motors was undoubtedly the best car buying experiences I've ever had. Doug Philip is a rockstar and was extremely kind, friendly & fun to deal with and I never felt any pressure or doubt while making the big decision. Im honestly blown away by the whole team at Metro Motors! Thank you Doug Philip & also thank you Taryn Smith. I will definitly see you all again on my next future vehicle!

Larry Carrier

I had a great experience, none rushed environment is what I really like, when you sit in your vehicle and drive away you really get that feeling, you made a good decision. Paul, Nick and Jason really help that all the way. Thanks Guys...

Ryan Kinsella

Michael Barzegar is a great sales person. He listened to exactly what I was looking for and delivered on his word. I highly recommend working with Metro Motors and Michael on any new or used vehicle purchase. Thanks Michael and MM. Also Tim from service was great to deal with as well. Update: Unfortunately I have been running over on my allocation for km for my lease. When I was purchasing the vehicle Michael mentioned that we can see where I am at the end of the 1st year and make an adjustment to allow for more km/year as needed. I followed up on this with him and was told I had to discuss with finance department. The financial manager told me that I would have to wait until the end of the lease period. This will cause me to pay a massive amount in overage once the lease is over. Good experience turned bad, disappointingly.

Nicole Wong

Awesome people to work with, great costumer experience.

Gregg Knapfl

Great and honest service! I've taken my truck in for routine service several times always thinking that my brakes would need to be done. So far I have continuously had honest reports that my brakes are in good shape. Metro doesn't change parts that don't need to be done. I have never had this kind of honest service and won't take my truck anywhere else!

Marta Raposo

We had an amazing time getting into our new Ford Edge. Thanks to Dave Mallinson for making this experience fun. Would highly recommend Metro Ford and would highly recommend Dave Mallinson.

Mickey T

Metro Motors is by far the best Ford Dealership I’ve ever dealt with. I’ve owned a Ford since 1986

Chantelle Parsons

The Service Team of Ray, Tim and Chris is phenomenal. I’ve never been charged more than my estimate in fact it’s always been less - I’ve always been given through explanations and a variety of choices for the work to be done. They’ve always gone above and beyond. When my mom was in the hospital Tim waited an extra 15 minutes after close knowing I was coming from VGH so I could pay for and pick up my vehicle. I’ve always purchased Ford just because they take care of me like family. Kyle the mechanic is knowledgeable and honest and genuinely kind. Just the best place all around. I’ve always had older used vehicles and they treat me like I own an electric Ford Bronco ( the BMW of Fords).

R A M

Fast reliable service, good knowledgeable staff. Very courteous.

Ken Kuhn

Metro Motors service staff were welcoming & were able to have my Ford Explorer looked at & fixed within the couple hours that they estimated. They also had the parts required. The repair required them to take the dashboard apart. My SUV was on the road & ready for me—& they even washed it for me. Great work from the Metro team. Thanks.

Robert Reyerse

Great experience with Metro Motors. From the moment we contacted them the service was prompt and professional. Doug, the sales rep was quick to understand what we wanted and make it happen. All in all a great experience and would definitely recommend this company to anyone purchasing a car.

Bill Atfield

Courtice, friendly staff. Always a pleasure to playfully converse with them . Twice now I got my car back and after the work was done any mess created was not cleaned up. Example, in lubricating the issue with the rear drivers window not fully closing, the lubricant was left on the windows, not that that is a big deal . B. J. "A" 2

Sofya Y M

First time in this location. I bring two cars for oil change. The service was fast, finish ontime, both cars was washed on the end. Best price, best service.

Olga Somyk

I’ve got the worst ever service in Port Coquitlam Metro Motors. Never buy Ford again and wouldn’t suggest anyone else because their service is equal to zero. New car and already the transmission is broken....I Waited for an appointment for 8 days, left my truck for transmission repair (it was under warranty), picked up in couple days, drove for one day and the same problem appeared! They didn’t give me any car instead, while my was repairing. The worst thing is that it happened on the highway - the speed was jumping up and down by itself.One day before I’ve got service order with description, that says the car is absolutely fine and they checked everything. I just can’t get what for their mechanics get paid? Can they just do their job and do not put my life and my family under the risk? Who will be responsible? It’s a new car and I used it only to drive to work and from work - nothing heavy to pull or whatever else.... I just can’t rely on this car and on Ford’s service. So irresponsible and neglecting....

Terry Brand

Have dealt with Ray over the years at the service desk. Always a pleasant experience. Ray is very knowledgeable and takes the time to answer questions and provide insight.

Idan Launer

Amazingly professional team, put me in the car of my dream. Tom from sales has been helpful and fast to offer a good deal and Matt got the finance I wanted ???????? Really appreciate you guys and will be back for more

Mitch Sokalski

Metro Ford Motors Diesel Truck Service Manager and staff conducted their repairs to my F350 Super Duty as promised, without delay and kept me informed with any additionally required work.

Heinstrung: Rope Access Solutions Chris Heine

So we had an interesting purchase from Metro Ford. We leased an electric ford Transit within our budget and had Matt help us through this. So prior to purchase one of my big worries was the range. Before we leased they let us take the van for an entire day of driving with a deposit to hold the car for us. It drove well and we were supplied information on how the vehicle runs. The big part of customer service was Matt actually going above and beyond looking for our hov electric sticker, giving us details about the vehicle and a full info panel schematic, and prepping the load out of extras for the work van, and scheduling work. Metro Ford was also willing to let us charge the work van at their location as well. We are incredibly happy with this purchase! Even after all of the expenses we now save 35$ a month compared to gas work vans of the same class. We would definitely recommend using metro Ford for your commercial and trade purchases!

Michael S

My first experience at a Ford dealership and happy to say it went very well. Brayden was excellent at showing me some options and listened to everything I was looking for. He stayed in touch with me with options they had on the lot and I got the truck I wanted and needed with his help. Kevin was also very good at sorting out the details and happy to recommend these guys if you’re looking for a vehicle. Not salesy and enjoyed the process. Thanks guys!

angie simpson

I love dealing with the people at this location. This is my second car I have bought from here and they have always treated me well. The service department is another area that people that work there are very helpful.

Cathy Fitzgerald

The team at metro service is always good to me! Especially Chris and Tim at the desk, always friendly and helpful

Rowe Ladrillono

Great experience. Found a truck on their website and sent them a message. A member of their Sales team (Michael B) responded to my inquiry the following day. We’re located in the Cariboo so it wasn’t like we could come and see the truck on a whim. Luckily, we had already planned to come down to the coast for a visit. Michael did an excellent job working with me to hold the vehicle, (I placed a refundable deposit), until our visit. We did our part to make sure our trade-in was ready and Michael did his part to get the truck and his leadership team, (Paul - Sales Mgr), ready for us. Paul was fair with his offer for our trade-in and it didn’t take long for us to get the ball rolling. Allan (Financing) did great getting us approved with a competitive rate. Overall our experience was great and all the staff who interacted with us were friendly. There was one misunderstanding with the tonneau cover but through open communication I’m currently working this out with Paul and their team. Highly recommend Metro Motors.

Corey The Writer

Super fast resolution to a Ford recall. Metro Motors reminded us when we forgot to have this addressed, set up an appointment at our convenience, fixed the recalled part, washed our car inside and out (we have dogs - not an easy feat), and returned it all within five hours. They even called both of our message numbers when no one answered the first phone and they had to leave a message. They called our second number just to be sure we got the first message - and to ask how we were doing during these very trying covid times. Love them!!!

Flood Tech

Just bought a car the other day from Doug. Was a pretty good experience as far as used car buying goes. Would definitely go back again.

Ryan W (Ryan)

Chris - the worst service rep I've ever met. Lying to customer, condescending attitude, unhelpful and combative, and not even wear mask properly. When confront with fact and ask why lied, his answer was "I don't know". What a great service.

Scott Wallace

Very helpful getting me an appointment time that would work. Knew I was waiting for my vehicle while they did the oil change and had it done as quickly as possible at a reasonable price.

Lee Smith

The sales people, reception, service people at Metro Ford are the most knowledgeable, friendlest, and honest in the car business. HIGHLY recommend going there if you're in need of a vehicle. They are my go to dealership, for sure!

Nicole Garcia

Was very happy the service. Everyone is so kind.

sam chaloub

Doing business with Metro Motors was a very nice experience. Great staff and also very friendly people. Thank you All and particularly thanks to Brayden.

morteza abba

Normally my service is good, but recently l booked an appointment at 10:00 am., for an oli change and was told to come back at 2:00 pm. This seemed like way to long, but l reluctantly agreed. I came back at 2:00 pm and they didn't even touch my car. I was told that they didn't have time! Now as l pre-paid for a service appointment, this was upsetting. Normally an oil change anywhere else, like Mr. Lube would only take 30 minutes. I had to speak with Manager to get them to work on my vehicle to get an oil change. They need to put a better system in place, to avoid delays.

James Branco

Detailed interior of my vehicle and they did an amazing job!

Tamer Young (Gymgirl)

Service dept, Ray, was absolutely awesome. He was fully engaged with our conversation and my concerns. Not just typing in my car issues, he listened. Fully engaged and listened. I cant even begin to describe what that meant to me. I strayed a bit bringing my car into the dealership where I bought my car. No more. I will be bringing my car into Metro ford from now on.

Christine Procyk

Ken and everyone else we interacted were friendly and informative. They answered all our questions and made the process smooth. Thanks!

Nick Howell

Fantastic service every time, thanks metro motors!

Bugs Bunny

I got a flat tire in the late afternoon. Then, had my vehicle towed to Metro motors. And, (4) hours later, I was driving off the lot, new tire and all. Excellent service!

David Van Aert

Metro Motors provides great service. Our experience with their sales and service staff is excellent. The only reason I'm giving them 4 out of 5 stars is their parking situation is awful for service appointments.

Grove Electrical

Great customer service !! Great inventory !! Amazing team full of knowledge. I couldn’t find the F350 I wanted anywhere until I called Matt P at metro ford. He set up a search and took him one day to lock in the truck I was looking for. Highly recommend Metro Ford, they always take care of you! Call Matt P for your next Ford :)

Jay Fulks

Staff and owners take a personal interest in caring for their clients. The service doesn't stop after a new or used purchase and that is what keeps us coming back.we are soon to be on our 5th vehicle thru Layne etal at Metro!

Derek Keating

Would never hesitate to recommend metro ford services! Always courteous and do exactly what they say they are going to do with no surprises!

Dave Quist

I had a broken side mirror. I came in Tuesday late morning. Nicole had it order and in the next day. They installed it while I waited that same day. Henry has my new windshield in and ready for installation as well. Unbelievable service. Thanks so very much!!! Recommend them to everyone

John Pals

Best dealer ever. 'Underpromise and overdeliver' is in their DNA. Special thanks to Paul Arychuk, who helped us get the best deal multiple times over the years. A man of his word. I would buy another Ford with him in a heartbeat. - JP

Gordon Milne

I just bought a new Mustang at Metro Motors and had a great experience. I was especially satisfied with my salesperson, Nick Dunkley. I would certainly not hesitate to by another vehicle there.

Lindsay Montgomery (Linmon)

Great Staff - Parts, Service, and Sales Dept. - Parts staff goes out their way to be helpful beyond the staff I've dealt with at other dealerships. These people understand customer service. Special "Thank you" to Mike, Wilf, Norm, Dave and Ken! Bravo!

Jason Phillips

Just bought a new Mustang Mach E from Metro Ford and couldn’t be happier with my experience. The vehicle has so many features it’s crazy cool! I was also very happy with the sales people that took care of me… Paul and Nick were very patient …

Karen Bowman

On time, professional, great service and they washed my truck!

Kasey Field

I cannot express how happy I am with this dealership. They worked above and beyond for us. Gave us an amazing deal that I couldn’t be happier with and never once complained about how often I was checking in on our custom ordered f350. Great experience and even though it’s across town I will be sure to bring it in for service there too! Thank you from the bottom of our hearts. Matt and Taryn that was standing ovation level customer service.

Maria Brookes

I'm feeling very blessed by Kent Magnuson and the staff at Metro Motors. I was pretty sad after my old car was written off by ICBC after being hit by a five ton truck. My heart was broken at the thought of losing my car but Kent and the staff turned a bad situation into something wonderful. I felt like family and the kindness, compassion and consideration I was shown has made me a very happy lady. I have a lovely new car and I couldn't be happier. Thank you Kent, Alan and everyone who turned my tears into smiles. I highly recommend Metro Motors to anyone in the market for a new vehicle.

Lynne Norrish

Bought my 2008 Fusion at Metro Ford in 2012. It has been a great car. The Service Dept has always treated me with honesty and respect. There have been a couple of times I had to have my car towed to a dealership closer to home, most recently when I needed a new alternator. However, I will always go back to Metro where I feel like I know the staff and I’m not just a number. I will buy my next car here for sure. Thank you to all of you, Tim, Ray, Satu and the rest of the team

LINDA NASH

Great experience, very friendly, informative, went through the details of my vehicle. Love my 2021 Ford Edge. Thank you to Peter for making my experience a good one.

Mhmmd

Brayden from sales and Kevin (sales manager) were very helpful. Had a great deal with my f150 plat. Thanks again!

Margaret Rowe

Chris was super. I had an appointment at 10:30 to get my car serviced. I also had another appointment scheduled for 1pm which was at least 30 minutes away so time was tight Chris listened and then got my car serviced, explained everything and had me on my way at 12:10 pm. Thanks Chris and the person who serviced my car. Cheers, Margaret Rowe

norman ralston

I'm a 38 year employee of Metro Motors ltd. I am off sick right now and the loving support I have received from my Metro ford family is amazing. If this is not a family oriented dealership than I don't what is. I am proud to call Metro ford my family. I'll be back very soon better than ever. Thank you everyone

C Reitz

The Metro Motors team is a top shelf organization. A very professional group of individuals who clearly care about what they are doing. From the lot attendant to the sales professionals to the business office… you guys are just great. Thank you!!!

Wendy Trumpour

Great quick service - switched my summer tires for winter. The staff in the service department are always pleasant and helpful, and answer any questions I have.

Adrian Moffat

Kevin was absolutely great to work with. Would definitely recommend him to anyone looking!

Rhea Hartt

I appreciate that when I phone, I am always able to talk to a person without being on hold. I like that a courtesy vehicle is offered to me as that makes a significant difference to who I choose to go to for repairs. I have been dealing with this location for over 15 years and have always had good service.

Carlos Brito

Great service. Don’t want to come back but I definitely will when the need arises

Suzanne Ayin

Always receive excellent customer service from the Service Department. Very knowledgeable and friendly staff. Love coming here for my service!!

Gerry Williams

As always the service was excellent. Courteous and knowledgeable Service staff. The serviced both my 2017 Ford Escape and my 2017 Dodge RAM 3500 Limited, Thanks Metro Motors

hassan pashnesaz

I had a claim in ICBC in relation to a collision. They fixed my car professionally; In addition they are respectful, responsible and have nice staff. Suggest all to go there and get their services.

Sara Newitt

A BIG THANK YOU, to Metro motors, I love my new car, its exactly what I wanted a special thank you to Jason and Paul, you are responsible for an amazing car buying experience

darren rafferty

Doug, Jason and the team at Metro Motors were Awesome! No pressure throughout the entire process and they got me into the truck that I wanted! I will be back at Metro when it's time for the next new truck!!

Justin Denney

Great service and easy process throughout

Moe Houle

It was great. I went to get an estimate and they actually fixed it on the spot. I am very impressed with the body shop. Nicole was great and the body man who did the fix. Glad I went.

Penny Burke

I gave this dealership 5 stars because I did not want a bad review for the whole dealership. I travelled over 800 km (round trip) to get this truck. A deal was made through email so I knew exactly what the cost was and had a bank draft. …

Bob Mckee

I'm extremely pleased with the service I received from Metro ford ,the staff are honest and the service completed in a timely manner. Ray in service was very helpful and a pleasure to deal with. Well done guys.

Lucas Lavallee

Built Ford tough need I say more

Nicole Balesdent

The service department at Metro Motors in Port Coquitlam is by far the BEST service department I’ve ever dealt with. The staff are friendly. They listen to your concerns and they deal with them. I always feel comfortable dropping my car off and would recommend them to anyone.

Stephen Mitchell

Thanks to Ray and the team at Metro for getting me back on the road fast when I had an oil cooler failure in my Ford Expedition during a recent business trip to Vancouver. They diagnosed the problem right away, set me up with a loaner car overnight and had everything fixed under warranty within 24 hours. Great service and much appreciated!

Carlos P

Fast and efficient service. Always a pleasure to get my car serviced at Metro Ford Coquitlam. 14 years and counting.

Bonnie Quantz

Excellent service! Thanks Terry and Jason for making the purchase go so smoothly.

Shilo Gray

Quick friendly and cooperative we’ve been taking our fleet of cars and trucks here for quite some time never have a problem always been leaving with a smile thanks guys

Shirley Gladstone

Have been taking my previous car and now my 2016 Escape for service for approximately 10 years. Always a positive experience in service Dept. Really pleasant and explain everything I ask concerning my car. Highly recommend.

Cody Marshall

The service side of Metro Motors has been great. Had to deal with a recall issue of door handle not latching when freezing on my f150. Called in on the Saturday set me up for the Monday and 3 hours after dropping it off called to say that the handle had been replaced , another recall issue with the heater block sorted out, and the vehicle had been washed down. Chris at service was very helpful. And overall a great experience.

Mano

Very nice service, attentive people, especially thanks to Tim.

Catherine Dela Cruz

The purchase of a new car is always a daunting process. Tom Mendel and Jason and Nick make the experience relaxing and truly rewarding. Tom's professionalism is so appreciated as a women buyer. At no time did I feel any disrespect or uncomfortable issues. They were all straight forward throughout the process. I'm very happy with my new car and highly recommend to go see the Team at Metro Ford.

Ali Mandoub

I felt I was rushed to pay a deposit and sign the leasing documents without any explanation about avaiable options, interest rate , the detail explanation of the car that I am buying < I was not offered for a test drive.

Les McMillan

Metro Motors has been our go-to Ford dealer for many years. Oil and lube jobs are done efficiently, and include reports on tire life, battery condition, and a car wash, etc. The staff are good to deal with and, although a bit pricier that the 10 minute oil change places, are worth the few dollars more. We had some melted candy on our leather seat that we could not remove. Their staff cleaned it up in few minutes and refusd to charge extra for the nice job they did. We recommend Metro Motors highly if you are buying a car or getting service done..

wolf of crypto

Thank you guys and thanks Matt for getting me the finance !

michael wainer

Tom Mendel is a professional. I have known this man for 17 years and never have never been disappointed. This time, everything was done in an hour. We absolutely love our new truck. He gives us the best deal possible and we are never disappointed. Thanks Tom once again!!!

Carrie Gurba

My first experience with Metro a couple of years ago was not great but I am a happy customer now based on my last 2 recent visits. I have a 2011 Ford Escape and was efficiently dealt with over first, a faulty throttle body and a customer service program that I was unknowingly but happily part of, and then just this week, having what I thought was a transmission problem be diagnosed and repaired as something less than. Tim made sure to book me in asap and Chris ensured the diagnostic process was thorough and done to minimize expenses, keeping me informed through the day. I walked there and back but the offer of a shuttle was an added nicety. Great service - thanks! ????

Taeyoon Kim

Just purchased a F-150 Lariat from Mike Dickhenson yesterday. Mike was definitely the best dealer that Ive ever had. Very fast response on my questions and trying to help me lots. …

Drew Rogerson

Tim Ryan took good care and squeezed in a wash for my truck as well.

jysange

Went in for regular service. All components cheeks, car was shiny like brand new when I picked it up. Great Job!

Daniela M.

Very easy and quick transaction. Chris was a pleasure to deal with and it only took them 2 hours to change the oil in my car and rotate my tires and they even washed my car.

Nick Parsons

I bought a 2021 f150 through Doug Phillips the no pressure salesman.Doug was very knowledgeable in the truck that I was buying I would definitely recommend Doug and this dealership

Marlene Peters

Other than the difficulty of booking my car in, 2 unanswered calls and finally an email, everything else was fabulous. Check in, ride home and pick up were great. Covid friendly, kind and comfortable.

Cindy & Jeff Blackmore

Thanks very much Chris & Team Ford for your perseverance in finding the part needed to fix my Escape so quickly!

Raymond Browne

Excellent service and value as always. Exceeding our expectations since 1992 !

Eric Romer

White glove purchase experience. We recommend Metro to all friends and family. Thanks Kent and Jason!

Ulysses Davidson

Friendly and happy glad I went I would be happy to go there again good job all round

Ken Ina Buckton

Parts & installation service was great

Justin Ewles

I've been in multiple times with all the trucks I've owned over the years. Always had excellent service from Chris and Tim at the service desk. They always do there best to work with my schedule and get the work done quick. The service guys always do a great job with repairs and oil changes. Would recommend going to Metro Motors anyday!

Ken Roscoe

The service department is great.