Reviews of Brantford Kia (Car Concessionaire)

marilyn Monahan

Just bought a kai soul 2020,love, love, love it! A few hidden fees I wasn't happy about!

Cindy Hulsebosch

During the time of Covid-19 and physical distancing, purchasing a vehicle may seem impossible because prospective buyers cannot do the traditional test drives. It is definitely not impossible! In fact, the virtual purchasing experience with Grant was my best (that I can remember) vehicle purchase experience. We knew the vehicle we wanted, the color, trim line and it was at the Brantford Kia dealership (we live an hour away). I made contact through the dealership website and Grant returned my call. He was pleasant to talk to on the phone and was efficient with the correspondence, arranging a virtual test drive with Peter and the follow up questions we had before committing to purchase. The virtual test drive— this is innovative and was a total personal immersive experience with Peter to help solidify the vehicle we had chosen. The transaction was completed within a few days and delivery was at a mutually-agreed to time and place. The only regret I have is that we could not meet the other people in-person involved in the sale, but we certainly will when we are able to visit the dealership when physical distancing limitations are relaxed. Thanks to Grant and team!

Craig Peeling

I have purchased my last two vehicles and referred friends & family members including my Grandfather to buy from Brantford Kia... they make me proud everytime! The service department is top notch - this is truly an organization that cares for its customers!!!

Gillian F

We had huge engine problems with our Kia Sorento. We were lucky enough to purchase extended warranty through another company which came into play during the service visit. We are very thankful our Kia ended up here. Joel the service manager was excellent and took care of us from the minute we walked through the door until our vehicle was returned to us. He kept us informed through the whole process and if there was anything additional to be done. It was a very long and tiring process but having top notch customer service from Joel and his team made it smooth. The team is excellent and is very friendly. You are not made to wait when you walk in the door and there is always a smiling face to greet you within seconds. If it was not for Joel and his knowledge, help and willingness to care for his customers I believe this process would have been more of a nightmare. We felt like our needs were addressed and they took every step possible to make us feel like a valued customer instead of a number. When you feel like your valued the bill doesn't hurt as much. Having a trusting dealership where you are not bullied into anything is great to have. We also had the pleasure to deal with Chris in sales. I would also highly recommend him as well. He has a great deal of knowledge and is friendly and outgoing. Coming from a Dealership environment and a customer service background I would highly recommend Brantford Kia and their team of staff.

Jordan Grant

Pat and Mike (and Team) provided me with an amazing experience. Very proud to highly recommend this team -- you can't go wrong with their integrity and honesty.

Martha Gutierrez

Recently purchased a vehicle from the Brantford Kia and it was a great experience! Grant, the sales rep that helped us truly made the process so easy and went the extra mile which was truly appreciated. He was very informative and honest which made us feel comfortable with the purchase. The rest of the staff are also super nice and had our vehicle ready in 3 days! Overall 5/5 experience.

James Miklos

Brantford Kia and owner Patrick Hart have helped our entire family. We all own a Kia and are very happy not just with the vehicle but with Brantford Kia and Patrick Hart. I wouldn't go anywhere else! They are honest, and full of integrity! And yes, the best price anywhere for sure!

Mary Boudewyn

The staff are very friendly and competent, service was excellent

Laryssa Lasky

I had a great experience with Kia Brantford. They always explain things so I understand what’s going on with my car and never push “extras”. I was in doing a routine maintenance check and though I wouldn’t get my car back until the next day. But they were able to have it back to me end of same day. Thank you for your great service.

Kristy Vreeland

We really like the staff and service levels at Brantford Kia. We drove from out of town just to go there to get our vehicle and to have its maintenance done. Keep up the great work!

fulltiltphil D

Brantford Kia employees once again far exceeds expectations, There service is fast and professional with the personal touch!

Bailey Ubaldi

I had a wonderful experience buying. I worked with Chris Aguilar, who was wonderful. Very knowledgeable and friendly. Would 100% buy again from him! Thank you so much for making my car buying process quick, easy and fun!

Kjetil Ask

Staff was very helpful and friendly. Great experience.

Ray Henderson

Yesterday was my first time there since we moved to Paris. Mark and the service department treated me like I've been a long-time customer at this location. First class all the way. Highly recommend this Kia location.

Vivian Avery

I took my Sportage in for a recall and service, everything was fine but it was annoying how many calls I received from them trying to upsell for unnecessary services. After I got home I noticed over the next few days that something was leaking from under the engine bay. I tried to determine what it was to no avail. Took the car to Midas to have it looked at, and they informed me that the leak was coming from the drain plug that was not secured correctly after my oil change. I guess the attention to detail here is not so great in the service department.

Priscilla Bell

I have bought 6 kias from this dealership due to being a crazy road warrior for work and I have to say I love these guys. Pat stands behind the product he sells and when a used car he sold me turned out to be a lemon he worked with me on a tradein to a new car without hitting me for the additional 12k in mileage I put on the vehicle. Grant is THE guy and definitely deserves a rating of 11 if that were possible. He always makes sure that we are happy with our vehicles and when it comes time to trade in, he is there with valuable knowledge in any questions we have. I cant see myself ever owning another make of car and I will always come back to Brantford Kia. Excellent service, knowledgeable staff and great prices. Highly recommend.

D. Medeiros

Good dealership. Just needs to make sure to honor Kia's advertisement.

Christopher Rowley

Friendly staff and quick service!

Kirby Reschny

I received a notice of a voluntary service campaign for my 2018 Stinger. As the recall was brake related, they suggested I purchase brake service while it was in. I asked if it were possible to get a ride while the vehicle was in service, but that service was only available if I paid for the additional brake work. They did check my alignment and I did have that service done while it was in. The staff were friendly and attentive and the service was easy to book.

Rodel Imbarlina-Ramos

Daryl in Service was great. He kept me updated, explained exactly what was happening and what work was required or recommended on my vehicle. Very professional, fair but also very friendly.

Connor Grosse

Everyone here is amazing! they will help you with anything you need.

Tony Gambacorta

Excellent service and very accommodating !

Heather Gibson

Brought my car in for a recall service and got other work done to clean the engine. They got me in the afternoon I called and had the car back before 5pm which was great. I was greeted well and the man who helped me was very friendly and offered great customer service. They even gave me a free car wash ticket! Only complaint is I asked for a quote on fixing my driver's side mirror and they forgot to do it while my car was in service,but they did call me early today with the quote instead. Now my engine is clean and running much better than it was before.

Mike Wingfield

Great tech service friendly staff

Dianne Korslick

I was very impressed with the service I received when my Kia Soul had to go in for a recall. They picked up my car, did the service work and then returned it. No worries!

Lorenzo Daman

I am a customer of Grimbsy Kia. I was in Brantford for a ball tournament in the fall. I got in an accident where my car was totalled by an absent minded driver. I was absolutely devastated. It was late on a Saturday and unfortunately the car rental place was already closed. I was 45 mins from home and stranded. I called Brantford Kia. From the first word they were so nice. They took care of me by letting me use their loaner car till Tuesday. I don’t know what I would have done without them. Thank you so much

Robert Lowe

I had been considering an Electric Vehicle and was shopping the market for a suitable vehicle. I wanted 400-500 km range and it needed to be Front Wheel Drive, so that I could tow it behind our RV on a Tow Dolly. After extensive online research, the Kia Niro EV fit the requirements exactly. The Sales and Support Team really knew their product and the EV competitors, what to consider to fit our needs and some of the incentives available. Just as important, they were able to show me a car which I was able to drive. They knew the features and how they worked and even more importantly, they could show me what some of these features could do to make our driving safer and more enjoyable both for me, and also for my wife. We went from 2 cars to one and love the Kia. Their sales team also gave me solid advice on buying now, not later and I valued their advice. It was the right decision. Could not be happier with the car, the buying experience and the attention to our needs and details. Highly recommend the excellent purchase experience and the superb vehicle we acquired.

Wad Fee

Have bought our last 7 vehicles from Pat. Always great to deal with! Super honest!

Brianna Burke

I spoke with Jeannie on the phone and she was such a delight. Explained everything very well and worked with my schedule to fit my appointment in. When I took the car in, Connor kept in contact with me and was such a pleasure to deal with. I’m no car expert and always get nervous going to mechanics, and I just loved my experience!!

Joseph Soltis

Proud owner of a Kia Sportage...loving the vehicle gang! Great service end to end

Erica Wilson

Chris went above and beyond helping me. I’m from out of town and when I needed a loaner vehicle, he brought it to my house for me! Highly recommend this dealership! Thanks to Chris and all his coworkers!

Theresa Myke

Always amazing customer service! From purchase to maintenance of vehicle, Staff go above and beyond! Highly recommend Kia Brantford.

Terri Crabbe

Fast, friendly and COVID safe ????????

Philip Hoekstra

we were happy with both the service staff and the reception we received during our last visit. Thank you

Sargon Sati

I bought a car and there were misinformation about the car which appeared 6 months later as an update in the car prove report. Update: your technician confirmed that this vehicle have no damage at the rear using electronic devise!! And while i checked it with naked eyes i found trace of welding and painting but your technician kept saying that car have no paint or damage!?

Genny Logan

Always friendly, quick service. I love taking my vehicle here! I love the convenience of their car loaner service so I don’t have to arrange to have a ride home or be stuck trying to figure out a way to work.

Michael Coretti

I love this place! I bought 4 vehicles from them in the last 10 years. Great people, great service and great cars! Not to mention the owner is a super guy. Thanks Brantford Kia Team and keep up the great work.

John Galloway

Very pleasant staff, great product. I've been buying cars for 40 years and this is the first dealership that hasn't tried to oversell me services. They're profession, always deliver service on time, and the cookies are great!

Brittany Thomson

I purchased a Kia Forte5 and have had a fantastic time with minimal issues with the car. I brought it in to assess a trunk latch issue and was seen to promptly and with a friendly professionalism.

Melanie Rohr

Wonderful experience with Brantford Kia. Gabi was very knowledgeable and answered any questions I had. Gabi went above and beyond by delivering the vehicle to my house along with the paper work to sign. Would 100% buy with her again and would recommend her to anyone looking for amazing customer service.

Ian Neumeyer

I bought a pre-owned car from this store and I have to say that I was very impressed by the professionalism, courtesy, and friendliness of my sales rep, Garth Tweedie. From beginning to end, Garth was responsive, informative, and easy to deal with. As a sales person myself, my expectations are high, but not often met. I was very pleased with the way that Garth handled every area of the transaction and I wouldn't hesitate to recommend him to friends and/or family. Thank you for a seamless experience, Garth. I really appreciate it.

Dave Ryan

Great service picking up my car and returning it.

Chris Lyons

I went for my service for my 2020 SUV and the service at the actual Kia dealership was very good. The only thing I encountered was that the person calling me to book my appointment tried to talk me into various other services that I did not necessarily need as my car was very new. The people at the dealership were awesome and even though we are in Covid , I was allowed to Stay in the store area while my car was being serviced.The service itself was very fast as I had a recall on my vehicle and they were less time than they originally planned which worked out perfectly for me to continue on with my workday. Thank you Kia!

Andrew Beaudette

Had an issue with my 2014 kia rio took it in to them to see what was wrong and they loaned me a 2021 sportage to use until my car was ready at no charge thanks.

Royce Johnson

Peter’s videos are outstanding!!!

Lynn Hemingway

Have purchased 2 vehicles here great sales team really listen to what you want and service centre is great I travel for work and they always fit me in for a service at almost no notice. Love the product and the people so much we came back from another city to by from them.

Matt Walker

Great customer service and overall experience of buying a brand new car. This was my first car purchase and Brantford Kia made it a smooth and enjoyable experience.

Smile

When I was shopping for a new car at Kia, I was assured by James that customer service was a real priority for the dealership. After my recent service at Kia, I can certainly agree that customer service and satisfaction truly is a priority. ????????

Michelle Connor

Mike C is a great sales person. Not pushy but told us more about the car than any other dealer at any other dealership (and we were shopping around a lot). Knowledgeable, polite. Thanks Mike

Kelly Lane

When my car decided to virtually roll over and die, the people at Brantford Kia could not have been more supportive and helpful through the process of trading my 2010 Forte for a brand new 2016 model. Jeremy was honest with me when my car needed work, helped me weigh the pros and cons of repair vs purchase, and put me in touch with Grant, who was fantastic through the whole purchasing stage. Great service and great people; I highly, highly recommend them.

Chad Polishak

I have been a new Kia Sedona owner for over a year now and I have had stellar service and fantastic experiences when I go to the dealership. When I go in I feel like family and that is something that is hard to find at any sales location. I started out with Grant Johnson and after that very informative and rewarding experience I was then introduced to the rest of the team. Mostly I deal with my awesome service guy Jeremy Mercer, but if I have any problems and Jeremy isn't there, one of the guys from the garage area are more than happy to answer my questions. I would recommend checking out this location. It is very clean and professional looking. Great vehicles at fantastic pricing and service. Those seven words are all it takes to sum up Brantford Kia.

Paul Gibbs

Great service and communication.

Terry V

Just bought a used Sportage from Chris Bagaco. I have some experience with seeing how sales people work to close a sale. Chris never once pushed me to make a decision or sign on the line. What he did do was show me how much he believed in vehicle by encouraging me to take a test drive. He offered to let me take it home to show the family. He knew the more I experienced it, the more I would like it. He was right. It’s so comfortable. We just did a road trip up north to the cottage and we averaged about 10.5 l/100 km, which I think is pretty good. Looking forward to many more road trips.

Nighthawk

I’m from out of town and was having sudden car troubles passing through on my way home, I made it to Kia with 2 minutes to close and the auto guys were glad to help me after point of close to make sure I got home safely! I truly appreciate it. Great customer service ????????

Jakki P

Exceptional Service and follow up. I was very pleased with the time and effort that was put into helping me find my new vehicle. Garth went above and beyond! Thanks for everything! Love my new Soul!

Christopher Hoage

Top notch sales and service.

Alicia Tuck

The employees were very nice and helped me with everything I needed for my car. And always called after my service to make sure I was happy with everything.

Eva Macedo

Had maintenance done on my car, answered all of my questions. Great service.

Brianna Laurin

Friendly service as always! ????

Veronica Komar

Everytime I bring my car in for a maintenance /service check I'm never dissapointed. They are very thorough and explain everything in detail. For someone who isn't a car expert, this is very handy to understand what's going on with my car. They never try to sell you on anything, and don't make you feel bad for turning down any service that you don't or can't do at that time. I'm completely trusting of them with my car. No complaints!

Anna Repath

We've had the hardest time finding a decent vehicle to replace our Kia optima that was totalled during an accident! Grant was not only very knowledgeable but was absolutely fantastic thru out the entire process, the employees are straight forward with no BS and right now we couldn't be more thankful! I will never buy anywhere else again as this family owned Kia dealership was beyond helpful and helped us more than any other place. Also huge thank you to Charlotte as well ????

Alison Fernandes

Friendly staff and efficient service!

Kyle Au Coin

Great Business , very helpful staff, made sure all services needs are advised, will keep coming back to kia

Bill Duerden

Arranged to have my Kia repaired after the check engine light came on. They got me in ASAP, provided shuttle service both ways. The service was top notch and the people I dealt with were very professional and courteous. They were able to fix a few things needing repair, without me feeling pressured into something, I like that. I will go back again for future work.

Garry Garrido

While having to bring in a vehicle for service is never a thrill, the team here in Brantford makes it a simple task. …

Erin Komher

Winter to summer tire swap. Everything went smoothly and quickly. One of my original summer tires had a screw in it and they easily fixed it for me. Will definitely return in the winter to have my tires swapped again.

Nancy Johnston

Very friendly, fast service. I was surprised at how well priced their service department is. I will always take my KIA Rio to Brantford KIA

bruce jackson

Have always been very satisfied with the Kia Brantford Team This is my 3rd purchase of a new Kia vehicle

Mark Sheldrake

I've purchased 4 Kia vehicles from Brantford Kia and they are fantastic to deal with. This past week I took my car in for service and they not only took care of my car but also had an offer on a trade in and new vehicle which ended up being a better deal for me. I recommend Brantford Kia to everyone I talk to...we've never been disappointed with them.

Leonard’s Dog Toy Review

We find their service excellent and honest. This is the only play we look to buy our cars and to get them serviced.

Peter Gregory

I have been using Brantford Kia for the past 2.5 years and have always had great experiences. The team there is reliable, efficient, friendly and extremely knowledgeable. They have helped me take great care of my Cadillac over the years and I'll continue to give them my business for years to come.

Lauren Wildfang

We went into Brantford Kia to take a look at their SUV lines, where we were politely greeted by Chris. He was wonderful through the entire process, and we were able to purchase our Sorento that evening! We can't wait to pick it up and we would highly recommend!

Kristine Mitchell

Pat and his team at Brantford Kia are amazing at what they do. Great customer service all around. This is our first Kia, and I am confident that it won’t be our last! Looking forward to our next purchase already.

Paul Fortier

I was extremely pleased with the service and promptness of the valet people and the advisor looking after my needs. Thanks again.

Glen Fenwick

I've dealt with Patrick and the staff for 2 years now. They are truly committed to excellent service. The staff are all very friendly and know me by my first name. I highly recommend them as a place to buy a car and have it serviced from.

Audrey Ferguson

Bought my first Kia from Brantford Kia almost one year ago and each time I bring it in for my regular oil changes the service advisors are extremely friendly, efficient and personable. Really happy with my vehicle and the care I receive when I visit the dealership. Highly recommend!

John Ross

Purchased new car here. Staff is courteous and friendly. Fixed small issue with car promptly. After 2 years the car lost air conditioning. It was hard to diagnose and took a few tries but eventually the defective part was identified and the repair was covered under warranty.

Laura Brinks

I bought a 2016 Kia Sportage at the beginning of December, and I love it. I know I've only had it for three weeks, but so far everything is great. Everyone at the dealership was friendly and knew their stuff. Grant sold me the car, and he was both friendly and knowledgeable about the product. The only thing I wish I could change was that the Sportage didn't come in red, but for the value and features I got in the car, I was happy to go with a sleek looking mineral silver. It does look like the 2017 model may come in some splashier colours though, so if that's what you're into, keep an eye out! Thanks to Pat and the whole team.

Carla Campbell

We liked that the Kia Sorento had an excellent Consumer Report rating. We're glad that we test drove the basic and EX model. Kia's Sales Rep, Grant, was a wealth of knowledge and really listened to what we needed. We eventually decided on the EX as it had power lift gate, 3.3 L V6 motor, and an optional third row. Our youngest also liked that it had a sunroof and heated middle row seats. Everyone walked out happy and with the great Kia Offers and 0% finance no one loses!

Kylie Korfmann

Always quick service done right ! Love that they have a valet option currently with COVID not allowing customers to wait inside, makes it so much easier to get service done right now!

Annette Minutillo

Great service! Good people keeping my needs in mind. Love my Kia!

Robert Book

When I purchased my 2019 Kia Soul, I found the experience incredibly pleasant and painless. I am pleased to say my first service experience was just as pleasant. The staff were welcoming and great to deal with and the vehicle was finished early, keeping my waiting time to a minimum. The cost was more than reasonable. The service staff were excellent at answering my questions. I will continue to get my service done at this dealership and they are at the top of the list when my wife goes car shopping next year. Thanks again folks!

Samm

Went in for a basic oil change, meet with great custom service! Super friendly and a great crew.

Kel Cromwell

I had recently purchased a 2015 Kia Optima in December, from the Brantford Kia dealership. And I had recently had my vehicle in for service. Brantford Kia goes above and beyond!!! Superseding all of my expectations! They are not only knowledgable but friendly! They are very professional, and everything they do, they go beyond 100%!!! They place a personal touch on every aspect of the services they offer and in my opinion, you will not find a more professional, friendly and over all fantastic dealership than BRANTFORD KIA!!!! Thanks for all that you do!! Kel Cromwell

Erich Hertz

Excellent experience with Brantford Kia. I purchased an awesome car. Thanks to Ray Andrea and Garth. Nice team work.

Kyle Ferris

Great service. Took '14 Optima in for reg oil change and induction cleaning. They washed the car (very needed considering the time of year). Car was ready quicker than expected. They also fixed the spring on my pop-out key. I didn't ask them to do this, it was just a nice surprise.

Bryon Holmes

I recently purchased a 2021 Seltos EX at Brantford Kia and I have to say, compared to the purchase experiences I have had at other dealers, this experience was head and shoulders above the rest. The whole process was quick, I got what I wanted at the price I wanted to pay with the absolute minimum of fuss, hardly any negotiating, the staff was friendly, accommodating and most of all, the bulls**t meter was silent! I will definately be back. I would like to give a few folks a shout out at the dealership, Peter and his very good you tube videos (if you are interested in the Kia brand check them out, seriously) brought me to Brantford kia, second, the rep I dealt with, James, was friendly, thorough and kept in touch without being pushy. Thirdly the manager there at the time of my purchase, Tim, was very accommodating and the entire purchasing process was quick and friendly. Much different than an experience I had at a different Kia dealer where a vehicle purchase took almost an entire day. Lastly the owner (Patrick) sent me a personal email a few days later, asking if I had any questions and thanked me for my business. I will definitely be back to Brantford Kia the next time I need a vehicle, and I am certainly telling my friends and family about my recent purchase experience. A simple, direct, friendly and honest dealership. When was the last time you could say that?

Jody L Brown

Always excellent service and support. Have purchased two vehicles from this location. I highly recommend.

Mary Hoekstra

Having the valet service was wonderful. Contact between Kia and myself was excellent regarding work on vehicle.

James McVey

Was looking for a pickup and Brantford Kia was able to find the exact one I was looking for and bring it in for a great price. Thanks will be back for the next one.

eric reid

Super friendly staff, always helpful!

CDN Hybrid

Amazing service by Gabi. I've been in the banking/dealer/customer service industry over 12 years. Alli wanted to do was test drive the vehicle and for myself and in fact anyone, you have to see value and be all in. In this case I was not at the very moment and Gabi acknowledged and respected that. She kept the conversation going being herself and it wasn't scripted. That's a great sales person! 5 stars for her

Kaloni Jesso

I brought my car in with a flashing engine light and Kia Brantford got it in and fixed as efficiently as possible, everyone I spoke to was so nice and friendly and explained everything to me as they went and everything got fixed with no issues!

Cindy Saavedra

Great customer service!

Janet John

Great service and excellent staff.

Lydian Lezon

Gabi and Bella provided EXCEPTIONAL service! They listened to what I was looking for and provided me with all the information I needed for the two options I came to look at while at KIA. They were well prepared with the information on both options and had both cars ready for me to test drive while there! They went above and beyond by delivering the car to my home as well as the papers to signs so I did not have to go back to the dealer before I could call the car my own!! HIGHLY RECOMMEND Gabi and Bella at KIA! Thank you for everything, I LOVE MY CAR!

Hannah Scott

No Mark Szpara, Oshawa Kia said the brake job should have been $400 less than the over $1700 I ended up getting(not that I thought it would be $400). I hope your customers don't believe that the front AND back were both unsafe for the road at the exact same time, especially since they were previously repaired separately at dates no where close to each other! Again I trusted you as a new student to Brantford, when my parents were out of the country and a decision had to be made. But thanks again for your empathy. P.S. My dad is still waiting for the call back you said would happen on your Goggle Review page. By the way you never got back to my dad like you said on the google reviews. Not surprising! When talked to Oshawa Kia they said the job should have at least been $400 less expensive. Thanks again Mark Szpara for your ability to make me never trust Brantford Kia again!

Benjamin Zarate

Great service and always able to get me in quickly when issues come up on our existing kia vehicles. Would highly recommend them. Peter's youtube videos especially are very helpful when looking for a new car as well.

Alex S

Great experience, fair prices. Will shop there again.

Nancy & Michael Martin

Excellent service! Was towed in for warranty repairs and they went above and beyond in ensuring customer satisfaction. Have since returned for servicing and will continue to. Customer comfort and satisfaction is a top priority there and everyone does a great job. Vehicles always returned in excellent condition :) i am very happy with the service.

Chris Wyskiel

Took my Kia Soul in on Sept. 7, 2021 at the Brantford Kia location for an update to the software for the engine control module. Staff were great (polite and very pleasant) got me in and out in 45 minutes. Very pleased with the experience!

Cheryl Smith

Always pleasant to deal with. However, the display on my speedometer has changed and I can't figure out how to get it back to the way it was.

Jackson Mitchell

Great service! Extremely helpful and accommodating staff especially the young woman working the service desk.

Hermann schmidt

For the past 18 months of dealing there all service was done satisfactory. One issue was resolved promptly. We fully expect this to continue going forward. Keep up the good work.

Susan Walsh

I recently purchased a 2018 Niro and am VERY happy with this choice. Excellent service and follow up from Christina Karam who was knowledgeable, friendly, and never made me feel pressured. Tim Grosse was also very helpful in getting my order in place for this new vehicle which is in high demand...arrived sooner than I was expecting. Peter Lowe was extremely thorough explaining all the nuances of this car upon delivery. All around excellent team, would absolutely recommend this dealership!

Jessica M

Awesome experience! Staff are very friendly and knowledgeable!

Martin Pineda

Great job provided by the service department from the booking of the appointment to completion flawless service.

janet lopes

Friendly service, prompt, issues were taken care of... would recommend KIA for their service and quality product. Janet Lopes

Mrs. Primeaux

It was my first service at Brantford Kia. They explained everything well and were every friendly! A car wash would’ve made things even better!

Judy Roberts

I really appreciate the complimentary valet service being offered during the pandemic. I have used it three times now. Staff are always polite

McKenzie Tosh

Great place to buy a car very friendly staff

Stacie Adrian

Awesome customer service! Would highly recommend this dealership. The service dept went above and beyond knowing I was trying to keep my baby occupied by giving him his own set of keys and balloons.

Andrew Kemper

I always know that I can rely on Brantford KIA and their employees to ensure that I have the best experience as possible! They always ensure that I am well taken care of and that they meet my needs and expectations when my vehicle requires service. I am always well informed of what is needed to properly maintain my vehicle. Again, great staff make the difference and I would highly recommend this dealership to anyone!

MONIKA MARSHALL

I would never come back here again. Your appointment time is only a check in time for qn oil change be prepared to wait here for hours. I went to the service desk to ask how this could be more efficient and Tyler said make your appointment at 8am. Also, I asked what is stopping anyone from going to a Jiffy Lube...Tyler said than go to Jiffy Lube. Really don't you want my business. He said we could drive you home but when I came in I asked the bigger guy and he said no this was already established that I was waiting. I also did not want to go to the mall. Tyler was not professional at all. He was actually quite mean. As a woman I will never come here again. Tyler definitely needs needs more customer service training. I know the surveys they said after are for bonuses and awards. Good luck if you have a guy like Tyler working there. I can go to Port Dover or Tilsonburg or Hamilton...but I chose Brantford. Never again. Tyler suggested to go to Jiffy Lube.

Milly George

Would highly recommend the team at Brantford Kia. They go above and beyond to make sure your experience is great. The sales staff is there to inform and educate you on what you're purchasing and make you feel at home! Fast and friendly experience all around!

Christine Liptay

I cannot say enough good things about Brantford Kia!!! We recently bought our second vehicle from this dealership and on both occasions the experience was positive in every way. The sales team took the time to determine our needs and then found the vehicle that was best for us. Everyone - from the owner to the finance department to the driver who delivered the car - was professional and helpful. Thank you for such a pleasant experience. We will definitely be back!

Melissa Amero

As always Brantford Kia was friendly, thorough and didn’t try to up sell me on things I didn’t need.

Jerrod Trickey

Brantford Kia was very professional with my service appointment! I loved the automation and text reminders for my upcoming appointment! Very friendly and quick!

Gary Spencer

Like family

Peter Doll

Excellent to deal with.

Nadine Todh

Wonderful experience. From the first test drive till purchase. I love my Kia Soul and would definitely buy from brantford kia again.

Lisa Harper

Great customer service. Very nice people to deal with.

Randi Carr

Sold us a vehicle certified with 30 day warranty. ON 7th DAY vehicle caught fire under the hood. Dealership was originally apologetic, insisting we tow the vehicle back to them, saying "We will take care of you" 3 days later, Mark Szpara phones and actually CHUCKLED, LAUGHING on the phone saying "Oh it was a fire alright" (How unprofessional in such a dangerous situation that put numerous lives at risk!) He then abruptly says "It's an Insurance Matter" (No more "They'll take care of us" and honor their warranty). We later learned we should have NEVER been told by Brantford Kia to tow the vehicle back to them in the first place (They would have known Fire goes through Insurance)….So Brantford Kia had the Vehicle in their possession for 3 days before Insurance Appraiser went to look at it. Insurance Appraiser could not find cause of fire (How Coincidental since Brantford Kia had it in their possession/access to it all those days!--Covering their Mechanics Negligence!) We Are Lucky To Be Alive!!!

Bruce House

Brantford Kia fixed a simple problem n/c where another mechanic advised it would be an expensive repair.

lisa gunn

I recently purchased my third Kia, from Brantford Kia. Each time, my experiences have been amazing! Pat Hart, Grant Johnson and the team go above and beyond, the customer service is top quality and we are treated like family. Anytime I've had questions about my vehicles or needed to book service, Brantford Kia has made me first priority. Absolutely love Kia and will definitely return to Pat and and Grant and Kia team to purchase my next vehicle. Customers for life!

Graham Cunningham

It was nice to treated as a valued customer and the valet service was very appreciated and timely after the arrival of our new family member. It allowed us to stay home amid the pandemic and not disrupt our schedules.

Sheldon Peyton

Great customer service, speed and honesty. Thank you for taking care of my car so quickly!

michael schweitzer

Charged Kia Soul here the other day - met some great people

William McCutcheon

I have been a customer at Brantford Kia for 5-6 years. I have bought 2 new Vehicles from the dealership. I have had my car serviced there all that time with good results. When I bought my last car from the time I did a test drive until the deal was signed the sales person was good to deal with and a very polite and professional. The service dept. is also very helpful getting you in for service and again very polite, helpful and arranging a ride if needed. They always explain the work being done and approx. cost. I have found all the staff polite, professional and always willing to assist. I would recommend this dealership if you were buying a vehicle. If all customers are treated as well as we have it would be a good decision.

Frank Petranovic

Brought my Carnival in unscheduled for a small issue and was taken care of immediately. They were also able to get me right in for an oil change and tire rotation. In and out in about 90 minutes. Fantastic!

Vishal Rajput

Great customer service. Very honest

Jackie McMullen

Love my new Kia Seltos, smooth ride, love everything about it, get alot of compliments on look and style

Andrew KUSHNER

I had an excellent experience purchasing a pre-owned vehicle from Grant Johnson at Brantford Kia. There was no pressure and the vehicle was exactly as it appeared in every way. I would highly recommend Grant and Brantford Kia for all your vehicle considerations whether new or used.

Elsie Bertling

We were in Brantford looking for a car after mine was totalled in an accident. Brantford Kia was the first dealership we stopped at. My husband went in to see about one of the cars and spoke to Gabriela. She showed us a car that was in our price range. She told us all about it, we took it for a test drive and we bought it. She was very friendly and thorough. She didn't try to talk us into buying something else. I would recommend Brantford Kia and Gabriela if you're looking for a car.

Barb Palmer

They were very friendly and helpful and made sure we were happy before we drove our new car off the lot

Danielle Hawley

Great experience from start to finish!! They were very accommodating and informative throughout the entire process. Thank You!

Candy Thomson

When shopping for a new car the salesman makes the difference, we were shown everything we needed to know about the vechicle we were looking at. Kia you have a great salesman in Chris. Make sure you hold onto him. You did a great job Chris, keep up the great work.

James

Have to first admit I have never been to Brantford Kia, but I simply love all the videos from Peter. He is very well educated and teaches a lot of technology and answers questions about Kia even if you aren't even in the same country. His videos are wonderful especially the ones where he compares vehicles. Please keep these up, they are great forms of education and prefer them.

Michele McKinnon

Absolutely the worst experience with customer service. We purchased a 2017 Kia Sorento brand new and found that it would occasionally not start, for no apparent reason, then up to 3 hours later would spontaneously start up on it's own. Very strange, and dangerous to have a car start on its own when unoccupied. We have had it in to the dealership many times but they insist there is nothing wrong. This problem is now occurring more frequently and is very unsafe. We recently had it in to the Brantford dealership and were told yet again they can't find anything wrong. I should mention our vehicle is still under extended warranty. The manager became upset when my husband made some suggestions as to what it could be- key fob, starter - as they seemed unwilling to try anything. Now we have been told not to bring our vehicle back. In the last few days through social media, I have heard many similar stories about Brantford Kia's lack of professional customer service and their mechanics inability to correctly service their vehicles. We have always owned Hondas but decided to give Kia a try - we are seriously regretting this decision. The owner of Brantford Kia should be ashamed. To the owner - nobody cursed anyone out, certainly not me and no one was verbally abused or bullied , your are being ridiculous. Also, we have witnesses. Your manager did not like the fact that it was pointed out no one seemed to care that we have had this problem for 3 years and nothing has been done to rectify it. Also, he was very upset when told that the tow truck driver offered suggestions as to what could be wrong. Perhaps he is in the wrong profession if he doesn't know how to handle customers - I do believe that is his job? All we wanted was for them to try something instead of continuing to brush us off. We have heard many, MANY stories from people who have had a similar experience at your dealership. You do not stand behind your merchandise and that is shameful. We are happy to move on elsewhere as clearly your employees are inept at their job and that is a reflection on you as the owner.

Samantha Mackinnon

The sales staff at Brantford Kia were absolutely amazing - very professional and knowledgeable!

Daniel Maillet

Purchased 2019 kia optima lx+. Transaction was great. Love the car. Only issue was after signing on a Tuesday I left salesman an email inquiring as to whether vehicle had sirius. I never received a response an didnt know until Saturday when I picked up car it did not have it. Reason I emailed was all our previous dialogue came via email so I dont understand why I never response in 3 days. Love the car. Thanks

Paul Andrews

All staff very friendly and helpful

Le T

Great experience with Peter featuring Hyundai and Kia vehicles from YouTube.

Mostafa Sheteiwy

Awesome service department experience. Straight in and out. Really good pricing and care.

Garry Lambert

The recall work and I’ll and battery service were done very efficiently and quickly. All work was done in less than two hours

Kristina Smith

I've had 2 experiences with this dealership. The 1st time my sun roof got stuck and they lubed it and got it closed. They didn't charge me which was so thoughtful. The 2nd time my car got vandalized and it got towed to the shop. It was over the holidays so it was stressful for me. They were great except they told me I had to originally pay out of pocket and get reimbursed by insurance. When I picked up my car the cashier said that insurance should cover and I just needed to pay the deductible. It was a relief but it was added stress that I didn't need during an already stressful situation. Good guys and helpful service.

Minne Bouma

This is the second new car that I have purchased from Brantford Kia and the fourth vehicle all together. I can not say enough good things about the staff there. Everyone was professional, friendly, and courteous. I would recommend Brantford Kia to everyone!

Violet Monahan

Very friendly place. Service was spot on.

Paul Cheney

Friendly staff, non commissioned sales people and a great product. They worked hard to make sure I got the vehicle I needed and bent over backwards to meet my timeline. The parts department patiently worked with me to find the roof rack I needed. The sales staff even offered to help me deliver my now off the road VW TDI back to the VW for the buyback. After making the decision to abandon my long relationship with VW, I went to every car dealership in Brantford, I had never considered a Kia, I saw them popping up with high ratings when researching other cars I was considering. The sales person had a guide book that clearly showed exactly what each model had vs the others. The options on the base model cars compare to the top of the line on some other brands. In the end you will get the car you want, not the car a slimy sales guy wants to sell you. If the cookie jar is empty, Christina will offer to get you one out of storage.

Keith Lavoie

My latest service call at KIA couldn't have been handled by truer professionals. Even in these trying times, I walked out of there with a smile.

Nicole Fast

This is hands down the best dealership with the best people! They are always doing everything they can to work for the customer.

Anne Marie Hartman

Just recently purchased my third new car from Brantford Kia! The staff are amazing, and the service is top notch! This dealership treats every customer like family!

Michelle Wilson

Purchased my Rondo a year ago and LOVE it. Was in for a service call and Pete was AWESOME. He took the time to answer my questions and even sat down with me to explain some things I had questions about. I waited for my vehicle and was treated to tea and freshly baked chocolate chip cookies! THANKS KIA BRANTFORD for a great experience.

J Bliss

I made an appointment for 9:30 Saturday. They emailed me Friday to confirm the 9:3 appointment. I arrived at 9:20 on Saturday. I waited in the waiting area. At 10:30 I saw my car being driven into the service bay. I am new to brantford love everything about the place. EXCEPT BRANTFORD KIA. It has been many years since I have been treated like a piece of you know what. When WE AGRE TO AN APPOINTMENT TIME IT IS THE RESPONSIBILITY OF BOTH PARTIES TO RESPECT THE AGREEMENT.

Eric Lewis

My car had a recall. They did the service in a timely manner and washed the car. I'm only giving 3 stars because the person who washed my car threw out a receipt in my cupholder and now I cannot return what I needed to return with the receipt. Very salty about this but life goes on I guess.

Zak O'Connor

5-Stars for Garth. A real professional, knows his stuff.

shanon caster

My husband Justin Carpenter and I have nothing but great things to say about this location and their staff. They are kind, courteous, and extremely accommodating. They are also great at explaining what their services are and how they are …

Denise Sigouin

Job well done. We are always very happy and pleased with the end results of our service visits. Staff are always willing to please, welcoming, friendly and cordial. Again, job well done. Thank you.

Reji Garant

What a great team! Was very pleased overall , Charlotte is a great person to talk too and Joel always explains and answers any questions thanks for great service and a smile everytime you walk throu the doors

Dwayne

Great customer service..Everyone is very polite and understanding.

jason kirchin

If you like 3 hour oil changes this is the service for you. Would never buy a KIA that requires you to get your car serviced at their official shop for the warranty costs 3 x as much and even an oil change is a 3 hour ordeal every time.

Krista DenBraasem

I recently had servicing done on my Kia Niro at Brantford Kia. My experience was excellent! All my concerns about my car were addressed and I even received a follow-up phone call to let me know about the progress of my car service and about items of potential concern for my vehicle. The whole experience went smoothly from drop-off to pick-up when the service was completed. Thank you to the Service Department at Brantford Kia for all you do and for making me feel valued as a customer. I highly recommend taking your Kia to Brantford Kia for all your car needs.

Russell Wonch

This was the best and most pleasant dealership that I have ever dealt with. I would recommend this dealership to any or all of my friends. Sales and service deserve my 5 star ratings as all transactions were all completed smoothly and efficiently. Thumbs up to all. Russell wonch and Christie Ferrell

Dean Quenneville

Great customer service and a no pressure sales staff, we have bought 3 new vehicles here.

jamie good

Every trip to Brantford Kia is a 5 star trip. The staff are friendly and helpful. I look forward to every 3 month maintenance appointment. I love my Optima. Keep up the excellent work all!

A Bates

Went here with expectations of good service and came away very disappointed. Had to deal with Garth and Grant, two people that might as well sell cars because the world would have no use for them otherwise. I was talked down to, ignored and treated with disdain. I'm not sure they know much about the cars they sell either. Be warned that the positive Google reviews are written by people who work there.

Micheala Christou

My best dealership experience by far. I’ll never go anywhere else.

Susan Bruce

I live in Hamilton, Ontario but bought my 2016 Kia Forte at Brantford Kia. Staff made me feel I mattered & did not rush me & answered all my questions. Terrific exciting experience. Terrific, informative, pleasant Staff. Service department stands by their service time. I love my new car...... Susan Bruce

Thalia Balon

Always fair and honest service. Recent oil change went super fast.

Brenda Lydic

My experience at Brantford Kia was great! Daryl was very friendly and informative. He had even taken a picture of the problem so I could see it for myself! The service was efficient and no surprises. I will definitely recommend to people and will also have all my auto work done there. Thanks.

Andrew Gammon

Excellent service, was really impressed with how quick and convenient my experience was

Dawn Hoogstraten

Great service. Love the pick up and drop off - very convenient and efficient.

Carm Eaton

Service department is amazing, always on top of everything and never do they 'find' unnecessary work to be done. Would recommend them to everyone.

James LeClair

Great customer service, and just generally great people!

Adam Floyd

Really bad customer service after you buy q car. Pretty much sell and forget

bob Rob

Service was over and above expectation on our last two visits. I can highly recommend Brantford Kia.

Denis Piette

Our sales rep Chris Bagaco was very knowledgeable and understood our needs. DP

Shannon Thompson

Mark Szpara and Peter Lowe were fantastic, I was not having a great day and they really took care of me. Thanks Guys!????

Rob Bannister

Recently purchased a new Rondo & had a great and FUN experience at Brantford Kia! Bud was wonderful & Pat runs a great dealership! I Highly recommend!

Jason Zacks

Recently contacted service department for routine service; had put a lot of kilometres on my car due to a long road trip and needed a prompt oil change. Was given an appointment within 48 hours on the exact date I wanted (Saturday). Car was serviced immediately upon arrival and took less time than I expected. Free WIFI at the dealership was much appreciated. In and out in no time without wasting my Saturday. This was at the same dealership where I purchased the car and received an excellent deal at that time too.

Mandy Paris

I am in there every few months for regular maintenance due to constant travel. Customer service is always friendly, professional and knowledgeable. I can ask any question and someone always finds an answer! Service on my vehicle is prompt, and the work performed is what is agreed upon. The team always goes above and beyond my expectations. I bought my Kia here, and will buy my next one as well. Great team, great clean environment. I would definitely recommend Kia Brantford to everyone I know.

Annette Senko

The service team at Brantford is amazing. I was dealing with an issue for over a month and my local Kia dealer was not able to diagnose the problem on two separate occasions. When my Soul acted up for the third time, I called Brantford and spoke with Daryl in service. He immediately put my mind at ease and even offered me a loaner vehicle, which from what I understand, is not typical. Within a couple of hours, they were able to figure out what was wrong and I am now up and running with what will hopefully be a reliable Kia Soul from this point forward.....thanks to the great team at Brantford Kia.

Brad Selves

Drove over an hour to buy a Soul EV despite having a Kia dealership in my home town. Brantford Kia has made it their mission to be knowledgeable about EVs...from sales to service. I find this comforting as a first time EV owner. Peter Lowe is enthusiastic and a great source of information on the Brantford Kia YouTube channel. Grant Johnson was great to deal with when it came to buying the Soul EV. He was upfront, honest and detailed in disclosing all the costs. I plan to return to Brantford Kia for service of my new Soul because I trust they know how to take care of their EVs as well. Thanks!

Waldemar G. Lesniak (Wald)

Prompt, courteous and professional service of my Diamond-Kote rust protection.

Brian Cooke

We have just purchased a second vehicle from Brantford Kia . The reason we purchased our second vehicle here is because of the excellent service we received on our first vehicle and also because of the very knowledgeable, accommodating and friendly staff at the dealership. Both times we have dealt with Grant Johnson, Sales Consultant who we find to be very accommodating, friendly and who has gone out of his way to answer all questions and concerns. We would recommend this dealership to all our friends.

John Sherwood

In 2017 with all the information consumers have at their fingertips....we were shocked at some of the 'old school' and 'high pressure' sales techniques we experienced at other dealerships (of various manufacturers). Our experience at Brantford KIA however was quite simply outstanding! We got good honest advice (that we vetted to be sure) and an excellent customer service experience in buying our new Optima. Everyone we dealt with exceeded expectations (which is ultimately why we bought here) but I have to make mention of Anna Do, our salesperson. If you're looking for a vehicle, especially a KIA (read Consumer Reports..you should be looking at KIA!) go and see our new friend Anna, I'm sure you'll be happy you did. Thank you Brantford KIA....we will be back!

Andrew Harris

Fantastic service as per usual at Brantford Kia!

Jen Fotheringham

Just bought our 3rd Kia from them a week and a half ago and was once again amazed with the great experience! Grant was an awesome salesman to work with and Pat was fair with the final deal. Our Kia family has grown to three vehicles and we couldn't be happier. I've had 2 of the vehicles in for their 1st scheduled service and was quite happy with the experience. I enjoy dealing with Brantford Kia and have recommended the dealership to family and friends!

Judy Peck

The complimentary car wash with an oil change was a great surprise, adding to the courteous and efficient service experience! THANKS Brantford KIA.

Liz Dunton

Service was great yesterday! Very quick check in....Charlotte is very pleasant and professional. Vechile was finished before expected and the service department texted me the moment the work was complete. Equally quick check out. Keep up the great work!

andre fournier

We were well received and taken care of through the whole buying process.

Donna Poirier-Kusch

Explained everything to me in detail, excellent service and very friendly

tony kelly

great services as usual, easy to talk to on the phone, quick to take care of problems and fixed up completely,, very happy

Brian Huk

Arrived at 3:05 pm , walked around for 25 minutes and nobody a came to us. I guess they are to busy, even the guy glued to his video game.

Shane Banner

Friendly helpful staff. Service was quick.

Sean Johnstone

I cannot begin to say enough good things about this dealership. Very professional, courteous and understanding. …

Patrick Wong

Garth and Grant were both very professional and easy to work with. There was no sales pressure and I was given ample time to explore the car at my leisure. Although we did not end up making a deal, I would not hesitate to recommend Brantford Kia for the excellent customer service.

Paul James

An absolute pleasure dealing with All the Departments who provide honest, sincere advice and try to accommodate anyway they can!

J Dow

I had seen Peter's excellent videos on YouTube about the Kia Telluride and I could tell that this dealership was an excellent one. After calling many other dealerships trying to get answers to the questions I had re the Telluride, and getting poor and sometimes dishonest information, I called Brantford Kia. They were able to answer all my questions with great professionalism and knowledge. They were friendly and helpful even though they knew I was calling from the States, and that they would not be able to sell a car to me. I would recommend them without hesitation. Great people!

Dana Murphy

Right from the first time I went I've had nothing but great customer service. They're all so friendly and helpful. I will be coming to them for all my needs for ny new 2016 Kia Sorento!

melanie coulson

I had my car in for service. They came to my house to pick it up, and dropped it back off . They did a complimentary wash and vacuum which left it spotless. I paid online and they texted me to keep me up to date as to what was happening and when it was complete. Best service ever. Didn't even have to leave the house. This was amazing.

Amanda Saville

Absolutely horrible experience with service department. Having issue with car, bring it to Brantford Kia. Was told that the timing cover was spewing oil and it had two bad tires. Was told the total bill would be over $2200 to have it fixed, plus taxes. Told them not to do any work on the car, until my dad went to check on it because I didn’t want to spend $2200 if I didn’t have to. My dad checked the oil levels and the drips, the car was NOT spewing oil as claimed by their service department. If it was leaking, the leak was so minor that despite a 2400km road trip the week after its last oil change, the oil was still full and clean. Was told it “needed” to be rebuilt and have all of the gaskets resealed, which another mechanic has now confirmed was a load of BS and a total money grab. Only thing they were honest about was the condition of one of the tires - but when I said I was going to take it elsewhere to buy tires (we get a discount because of quantity purchased) they REFUSED to return the car to us until they put the spare tire on... but then charges us nearly $80 to put the spare tire on!! Total bill was $162 despite telling them not to do any work when they quoted me $84 In diagnostics. I am absolutely appalled by the service here and will never, ever go back. Brantford Kia should be ashamed of themselves if this is how they treat their customers. I am so glad I got a second opinion, away from Brantford Kia, before spending $2200 on needless repairs.

Steve Colwell

Brantford Kia is an excellent place to buy a vehicle. My wife and I have bought 3 cars from this dealership since 2012 (including 2 new and 1 used). We have dealt with Garth Tweedie and he is extremely professional, knowledgeable and friendly. He went above and beyond for us to put us in great vehicles that meant our needs. Well done Garth and Brantford Kia!

Anibal Neves

Fantastic experience from ease of online appointment booking to checkout. Very courteous and professional staff got the car in and out on time even with …

Jane Cunningham

Mike you were very nice, not pushy and great sense of humor. We have purchased 4 vehicles from Brantford KIA. It is a good place to go for a car, a chat and service. it feels like home.

Eric Golden

Great customer service. Dealt with Grant and never felt pressured at all. Will definately be going back for another vehicle at some point.

Braden

Fantastic customer service. James was knowledgeable and friendly to deal with. Highly recommended.

Andrea Clark

Kia Brantford has been amazing!!! My car needed a big job done, they worked so hard to make sure I had my car back in one day. It was supposed to be a 2 day job. The guys at their service desk are great!

Dale Parisotto

I would like to show my appreciation to Peter and his videos and Email support regarding The Stinger GT. I can truthfully say that his videos helped me with my decision to purchase a Limited from East Side Kia here in Alberta. Thanks for your help!

Tony Swinoga

Thanks to Grant Johnson his professional service and patience helped buying the right car for us. Grants follow up with after sale was also appreciated

Alice Smith

Best Service ever. I now own my second Kia Sorento. Fantastic vehicle!!!

Karl Riimand

Great service. Fit me in to fix a wiring problem before a trip I had to take.

Sonia Fraser

I have never had a good experience with Kia Brantford. No one answers the phone at the service desk, nor do they return your call if you leave a message. If you have an appointment booked they are always late. I used the shuttle service once and the driver got lost looking for my home address. I booked an appointment for winter tires and they forgot to order them and installed a different make and model without my consent. I have had a couple simple customer service issues and have always been directed to call Kia Canada (good luck getting through).

Martin Roach

The service advisors were very courteous and thorough in explaining what needed to be done to ensure that my vehicle was operating at peak performance and safe to ride the roadways… Thanks to the Kia family. Keep up the great work… Blessings.

Douglas McGregor

Great customer service

Heidi Kausen

KIA is a great place to have service done. They have a cozy waiting area with a tv and wi-fi, and a desk so that I get work done. I was able to make an appointment to have my car checked within two hours. There was another customer that had some major emergency service needed, and one of the mechanics had gone home ill. The customer service man was very helpful and kept me informed. Spent a lot of time talking with me about the service that my car would need, and worked with me about the costs. Great experience!!!!

Tom Hexamer

Kia continues to offer excellent value in their products, and the Sales and Service Team at Brantford Kia consistently provide an outstanding customer experience.

Jim Creeden

Purchased a used Sorento from Brantford Kia and have had 2 service visits there. Always make you feel welcome and treat you well. Great shuttle service back and forth.

Miggy N.

Great sales team and very good service! They also sell Teslas as they are EV experts. We drove from Milton to Brantford for their expertise and we couldn't be happier! It's worth the drive to Brantford Kia!!

Mel P-4

The videos Peter has available reviewing the Kia vehicles on YouTube are great and very informative! He’s the reason I’m really looking into getting a Kia Selto in Chicago. Thank you Peter! Hope you have a fun vacation! :D

Julian J

"James the Kia Guy" deserves a shout-out for his outstanding service. Before coming in to see the vehicle we ended up purchasing, James took a thorough video of it for us so that we wouldn't be wasting our time. He made us feel at ease and we felt zero pressure to close a deal - even though we did. James will go above and beyond for you - so if you're looking for your next car (new or pre-owned), ask for James Lefebvre.

Jordan Butcher

Over the many years that we have dealt with Brantford Kia, each staff member - for every interaction - has been polite and helpful. The sales staff have been consistently honest and understanding, listening carefully before making recommendations for our choices of vehicle. The service professionals have explained things well, indicating "must dos" as well as suggested timelines for upcoming repairs or maintenance, and we have always been satisfied with the workmanship. The one time that something didn't seem to add up, I explained the situation and it was quickly remedied. We have been given top dollar for trades, and their prices and rates on new and used vehicles are competitive. We do feel sincerely cared for as customers. So, we have happily recommended family and friends, who have all come away with the same impression: exceeds expectations. We have been pleased repeatedly with the Kia product, too. Our vehicles have been smooth, reliable, well-designed, affordable, and packaged with a surprising number of features. The folks at Brantford Kia stand behind their product, but most importantly, they look out for their customers.

Janice Stark

Excellemt service. They explain things clearly and answer any questions you have.

Vasi L

Replaced my idler pulley and serpentine belt. Did nice job and no money. Everything covered by warranty. Good thing they keep me up to date about progress every day.

Ryan S

I called to enquire about floor mats for my Kia, first the team member answers the phone as if I'm calling him at home so I had to ensure I was actually talking to Brantford Kia. Secondly, after concluding that I was speaking with Brantford Kia the team member transferred my call to the parts department where no one answerd with no option to leave a message. If I could give a zero out of 5 I would have, take your business where it is appreciated.

Hetal Bhagat

I purchased my Kia Sorento from Kia Brantford and I love it. They always look after my needs. I get an appointment instantly and they even gave me a gift for my birthday.

Patrick Batoon

Service department, Sales Department, Front Desk. Definitely the nicest Dealership, true to their words. Customer service is great, Service department always on top of things. Free Coffee. :)

angie hart

Great Place to do business!

Seven Zeran

Service and sales were fantastic! I raved to my girlfriend about how happy I was with my purchase, she went out and bought a Kia from there. I Went back and forth with another Kia dealership and the other shop couldn't price match.

Ang Mitchell

Great service while being both friendly and safe during a Provincial Lockdown.

Melissa Todd

Great, friendly service!

Louise Ferrusi

Fantastic service. They came to pick up my vehicle and brought it back within hours. Courteous, friendly staff.

Albertina Maciukas

My husband was looking to purchase a Stinger so we initially went to Grimsby Kia as it is close to home and we had purchased my Rio from them back in 2015. We found out they were under new management with new staff and the experience was terrible. A friend recommended to try the Brantford location as he had recently had a great experience purchasing a Sorento. We dealt with Christina who was very friendly and laidback, no pushiness whatsoever. When it came to discussing the trade-in value, we received a good offer without having to negotiate a great deal. Ever since, we keep going back to Brantford for any service and/or maintenance needed and always recieve friendly service.

Mel

Loved that the service department knows my vehicle history, and offers recommendations. Not pushy about what SHOULD be done, flexible with my schedule and budget. Very willing to make me the best pricing offers on additional services. Always accommodate me for my travel needs. Very friendly and polite.

Trung Do

Lol my wife works here and she hasn't reviewed it. Everyone from sales to service and parts are always friendly.

Jon Quito

Great Service Department! Very knowledgeable staff and the prices fair.

Andrew Joyce

I was only there for a winter tire change but the folks at the service desk were great service was quick professional and friendly.

Kate Ferguson

I had my winter tires installed yesterday. I had an issue with rim sizing, and they took care of everything and fixed it for me. Friendly service.

Antonio Oliveira

Darryl did a fantastic job going over my service options and provided sound advice. Very professional, knowledgeable and friendly. Great job!

Simon Akiki

Great staff and service

Cayla Addis

Bought two new vehicles here in the last two years. Our second car has had some frustrating issues, this dealership is doing everything they can to get things fixed for us! Everyone has been so helpful and understanding even when we’ve expressed how frustrated we are. They’ve got lifetime customers from us!

David Mcewan

I bought my kia soul in may 2015. i have had great customer service from the sales team to the service team. Jeannie is awesome. She keeps on top of your maintenance schedule for you

Lynda Leconte

Charlotte was amazing and very helpful while I was waiting for my car.

Jen K

Friendly and great service. Always keeping me in the loop with what needs to be repaired and the expected time.

Tasha Izzy

I came here ,originally, looking for a used KIA vehicle for my daughter. I found the staff here friendly and helpful. We were greeted and offered a beverage promptly upon arrival which was really nice. Unfortunately, you didn't have many used vehicles at the time. We prefer to keep our business local and wished we could have bought here. As a result, we bought from the Upper James KIA in Hamilton. What a mistake! I was taken advantage of financially. The salesman seemed so willing and personable. I was mistaken to trust him. In my review of Kia Hamilton, I told them this is a lesson in why you should always be kind because you don't know what battles people are fighting in life. I was going through a tough time when I purchased the vehicle and I realize now how they took advantage of me. It says a lot about who they are as human beings. My daughter needed a newer, reliable vehicle at that time. We have learned a tough lesson. However, we brought the vehicle to Brantford KIA for service and we were very pleased. The staff were great! We are looking forward to having a happier experience with this dealership.

Jenna Lyons

There customer service is great. They go out of their way to make sure you get what you ask for. I will be back.

Alaina Rogers

Amazing customer service! They made me feel very comfortable and looked after my needs without being pushy at all.

Rob Thompson

Very friendly service and decently fast. First time in for a oil change on my brand new Seltos.

buffy

Fabulous service and everything was perfect from the staff to all the safety measures put in place for Covid 19. Would definitely recommend Kia Brantford for service and for a new car!!

Carol McKeown

Excellent and friendly service. Covid protocols in place at reception. Car was ready early. I was very pleased that the car was sanitized after service. The only recommendation would be a car wash after service.

Amy Lupton

Horrible sales experience, terrible customer service, warranties and guarantees aren't worth the paper they are written on! Don't waste your time or money!

Ryan Wright

This is my Second Kia vehicle from Brantford Kia and I am extremely happy. The friendly staff make it a very welcoming experience. I would recommend this dealership to anyone who is looking for a Kia.

Jennifer Mansour

I purchased my Sorento in 2013 and traded in my vehicle at the time. The staff were amazing. Everything was effortless on my part. Everyone was very knowledgeable, and knew the exact vehicle that would meet our needs at the time. I also have been having my Sorento serviced at Brantford Kia religiously. The service staff is great, very accommodating for myself and my children. I never have an issue getting an appointment and my vehicle is serviced in good time :) HIGHLY recommend Brantford Kia!!! ALSO I LOVE MY SORENTO!! Best vehicle I have ever owned!!

John Hodgkinson

This is my purchasing experience. First time Kia buyer. Test drove a Sorento at a Burlington area dealership, no one in my area had one. Tried to put a deal together but they would barely move the needle off MSRP after 2 hours of haggling and emails back and forth. I went to Brantford and walked right up to Tim Grosse, the GM, put a written offer in front of him and left within 15 minutes. He emailed me in 2 hours accepting the deal. Since then, Tim has kept me up to date and in further discussions I find him so sincere, knowledgeable and collaborative. I highly recommend going to Tim if you need a car (I understand he deals with other makes as well). If my delivery, servicing and ownership experiences go this well I will be thrilled!

Lisa Barker

During a recent service visit to Brantford Kia they went above and beyond to help me trouble shoot a Bluetooth issue on my “newer to me” Sportage purchased from a different dealership. A big thank- you to the young gentleman in the Service Dept for his friendly assistance!

Kristy Hineline

Excellent customer service! I have Purchased 3 cars from this location. The sales and service department always goes above and beyond!

Mdon65 Donald

Always pleased with my experience at Brantford Kia!!