Reviews of Brantford Chrysler Dodge Jeep Ltd. (Car Concessionaire)

Austin

Awesome people to talk to and VERY accommodating. Got the price I was asking for on my trade in and payments are crazy good. Brendan and Kim got me an awesome deal on my New 2018 JEEP Renegade with all the bells and whistles I could ask for.

Margaret Anne Bezeau

Most dealerships at least wash down your car a little bit after they do a service. And you have a bit better hours

Samantha Miller

I had the pleasure of dealing with Emma and Kim. They’re such a wonderful team! Very helpful and kind. My experience at Brantford Chrysler was excellent. I highly recommend the dealership and these two wonderful ladies for all your car buying needs.

Jay Lloyd

With a new baby on the way, Emma took extraordinary measures to ensure us a safe reliable truck for the little one to ride in. Emma made sure to keep it realistic for us even though the trade in was a dissapointment on the value side (this was my own fault for body damages) she got us a plan that worked and got us the best deal on a brand new 2021 dodge ram classic warlock. Next time we roll in looking for a new truck Emma will always be our go to for our family vehicles.

Leo Carnevale

I would highly recommend Brendan. He was very knowledgeable and patient through the purchasing process.

Arctic Cowboys

Ryan McGuckin is the man to see , great guy , awesome personality, helpful and just an all around awesome sales man to deal with , I highly recommend dealing with Ryan... thanks again for putting me into the truck of my dreams.... Paul

Enrique Faria Ortega

Service is unprofessional and unreliable, if you have the opportunity take your vehicle to another place

Richmond Wilkes

Great staff in horrible times!!!!! Nice to be treated with kindness much appreciated!!!!!!! 10 stars!!!!!

Viviana S

Had a negative experience with the service department, but upper management did what they could to resolve it. It was unfortunate that it happened, but I was thankful to see the mistake wasn't simply brushed over or ignored.

Joesniff Biden

Selling you a vehicle, they sure are nice and provide good service when they are making good money off you. But if you need any maintenance done FORGET IT. They will say anything to get out of replacing parts through warranty, including "losing paperwork" less than a year old. Not only that, when they did finally replace my high performance shocks (not thru warranty), they charged me for high performance but put stock shocks on, now I have more problems because of their dishonesty. Dont go here, so many other dealerships around that sell jeep if you really want it, even worth a drive to the next big city to avoid these liars.

Carson C

Had a great experience at Brantford Chrysler. Went too many other places in town when searching for a vehicle, nobody could beat the price or the service received by Brendan in sales. The whole experience was top notch, would recommend him to anyone looking to purchase a vehicle! 10/10

Brooke summer

Worst dealer I have ever dealt with. Customer service on all levels is horrible. Do yourself a favor. Do not buy from this dealer. A simple sorry goes a long way and you will never hear that from this dealer.

Robert Parker

Very pleased with overall service. I purchased a new truck and was very impressed with how the staff handled the sales experience given the current COVID-19 and social distancing requirements. Brendan did a fantastic job selling me my truck and his responsiveness through email was greatly appreciated. Regardless of the time I received a response quickly from him. Love the truck and would definitely buy from them again!!

Mike Johnson

Dealt with Ryan the other day when buying my Jeep Wrangler. Great salesman. Very knowledgeable and took the time to listen to what I wanted. I will definitely shop here again. Thanks!

James McAlister (Kessbar)

Had a good experience with my new truck. Thanks to Ryan Lynd for your help.

Emma Priestner

Thoroughly unimpressed with this dealerships service department. Called in about bringing my truck in to be diagnosed and inspected explained to there service writer that I would have to drop the truck off before they were open in the morning, and she proceeded to say when you come in you can talk to your service advisor. The issue with the truck is over the last few days when first driving the truck in the morning I would approach a stop sign or light, apply the brake and the truck would die. It would only happen once, I would restart and it would be fine. Kind of concerning as that is a safety hazard. Keep in my I attached a hand written note describing what was occuring. The work order said "truck stalled 5 times today" "truck dies whenever brake is applied" Not even close to what I had stated I had asked the service advisor to keep me updated with what was going on, and I had to call for an update. Later in the afternoon I get a call from the dealership, and called back asked for service. The lady answers once realizing it's me says "can we keep your truck til Monday" with no explanation I had to ask wether or not they could replicate what was occuring. I understand it is hard to diagnose a vehicle especially when it has no codes. I said no and was quite unhappy said my boyfriend would be picking it up as per the letter I had written. I also asked how many hours they had into the truck as the service advisor should know. She said uhhhh can you hold, and came back with oh it's all under warranty you don't owe anything. Thanks for avoiding the question, which leads me to believe the truck was not even looked at. When my boyfriend went to pick up the truck it was at the front of service. He went in and the service advisor ignored him proceeded to help others, and the service manager helped someone else then handed him the keys and said it would be parked in the second row.... Did not explain anything or say anything about the truck to my boyfriend either. This LACK of service is pathetic. I have lots of dealership experience with many other dealers and can honestly say this service department is a joke, and poorly run. Thoroughly disappointed, especially from such a small town dealer.

Ashley Kroes

Bought a new Jeep Grand Cherokee from Brantford Chyrsler Dodge Jeep Ltd. Paul Bund was incredible to work with! Hands down, it was a phenomenal process. He knew his vehicles and explained everything thoroughly. Paul made the buying process absolutely seamless! He was prompt with e-mails in answering questions and ensured a fair price of my new vehicle! Kim Richardson was also wonderful in helping me with the financial aspect of my purchase! Very kind and pleasant, and made me feel like family! Thanks so much to both of them! I would highly recommend their services and will definitely be working with them again in the future!

Matt Best

Went into Brantford Chrysler, Dodge, Jeep, looking specifically for a Jeep Cherokee Trailhawk just the way I wanted it. Gary immediately welcomed us in and said hello and was a pleasure to deal with the whole way. Karen was also fantastic not only in the financial department but helping us along the way. If I could give more than five stars, I definitely would. I truly recommend Gary and Karen for your car shopping needs!

Dave Wells

We picked up our 2019 Dodge Caravan GT on Friday. The service was amazing. Brendan was a great sales person to deal with - no pressure. Kim was so nice to talk with and answered all our questions. Getting to meet Sarah was a bonus..... She was so bubbly and so willing to help anyway that she could. I would highly recommend Brantford Crysler to all my friends and family. The only thing I would suggest is that the car get a once over before the customer arrives as we had to clean garbage out of the glove boxes and that the vehicle that you just paid thousands for came with a full tank of gas. Julie & Dave :-)

Julie Wilson

Sarah was a fantastic salesperson. The whole process of buying our new Jeep was quick and easy. Karen made the process of signing my life on the dotted line almost painless. We love our new Jeep.

Bonavista Holdings

Great customer service from Brantford Chrysler!! The staff here couldn’t be more friendly or helpful. They were fast, efficient, organized and very knowledgeable, which made buying our new vehicle from them easy and seamless. Both Paul and Kim were fantastic to deal with! We will be shopping here again in the very near future and I would highly recommend going and seeing them for your next vehicle!

Rebecca Hill

If your looking to get a new vechile this is your place. Friendly atmosphere and great customer service. Ryan McGuckin has sold us all our vechiles and we couldn't be more happy. He was very patient with us and always available for any questions big or small. If you want a reliable vechile at a great price call him today!!

9Aaronz

I recently purchased a Ram 1500 from Brantford Chrysler and was very pleased with the service I was given. Paul Burley and Karen were the people I worked with and it was a low pressure environment. They listened to my needs and worked with me and delivered. Since the purchase, Paul has asked several times if everything is going well and if there is anything he can help with. I was very pleased with my service and have already recommended Paul and Karen to friends and family I know looking for vehicles.

Natasha Wernham

Best dealership that I have ever dealt with!! They went the extra mile to make sure I had a great quality used vehicle! Outstanding service and professionalism! Will buy from them again!

Taylor Miller

Treated me great when i bought a brand new Avenger in 2013. But when i traded it in 3 years later for a used Journey suddenly I wasn't worth the time. Had problems with the used Journey throughout the 3 month warranty that went unfixed and unresolved, finally the service manager said they spent to much time and money on it and until it stopped working they couldn't properly diagnose the issue. One month after the warranty expired the motor blew, when i called they told me it was an unrelated problem and would not cover it. Cost $3600.00 to have a used motor installed 4 months after buying the $9000.00 suv.

Skuba Skee

Thanks soo much for the help of, Paul, Kim and Sarah. Loving my VW golf!!

Rajgopal Ramani

I bought a used vehicle from this dealership recently. Specifically dealt with Lucy Carpenter and Ryan Whitney at this dealership. From start to finish the experience was fantastic. Ryan even drove all the way around 80+ kms to deliver the car to my driveway. Cannot thank them enough for fantastic service! Their attention to detail in making sure everything goes per commitment is something I hope more businesses strive for. Highly recommend this dealership.

Spiritual Payphone

Would 100% buy another vehicle from Brantford Chrysler. They not only have tremendous service and expertise but take pride in the work that they do and the cars they sell. Paul Bund was an exceptional salesman and has continued to work with us through the sales process. All the ladies in the office and the manager of finance were all helpful and pleasant. Would recommend to anyone looking for a quality vehicle at an affordable price!

Jonathan DeVries

Our sales associate, Vic, found the perfect vehicle for us and did not make us feel pressured at any point. The service department, however, does not seem to care about customer satisfaction.

Nareg Vartanian

The service was excellent from the moment I booked a test drive with Ryan all the way to closing the deal. He is very down to earth does not use all the lame sales person tactics and if very easy to deal with. Kim in financing was also great to deal with she handle everything for me and it took all about no time at all to sign all the paper work and be off in my new jeep. Highly recommend this dealership, speak to Ryan and I'm sure you will not be disappointed. On a side note I had ordered the soft top for my rubicon as an add on. This was a cash and carry deal (the dealership did not install it). Upon installing the soft top I had noticed some scratch in the metal rails. After speaking with the member from parts and service the have offered to replace the soft top for me and install it at the dealership. It's safe to say they have great service and customer care all around.

John Middleton

Our 19 year old Dodge Dakota truck needed some work. It was purchased new at Brantford Chrysler. I can keep the cosmetics looking good, but the underside of the truck is a different matter. Thanks to the computer, they had all our details on file, and were able to diagnose and fix the problem. The power brakes had failed and rust was to blame. Numerous lines and parts had to be replaced, and we were advised of the cost (parts plus labor) every step of the way. Thanks Lori! The brakes were fixed and we no longer have to push the pedal through the floor to stop. As well, estimates were done on a couple of other non essential things that need fixing, "quirks" we call them, of having an old truck, so our to do list is complete also. Thanks Brantford Chrysler!

Salmar P

Where do we begin to thank those who helped us at Brantford Chrysler Dodge. We have been blessed to purchase several vehicles at this dealership and each one of our experiences has been amazing. The professionalism, kindness, knowledge, and thoughtfulness is so much appreciated. Our recent purchases from Paul have been above and beyond our expectations. He made our purchase so personable, and he did everything he could to make us the happiest customers ever! We are so thrilled and greatly thankful for for the caring people at this dealership from past and present purchases from John who made our experience wonderful as well. Special thank you to Patrick for putting your heart & soul to making customers happy. Lucy you are one special lady and it was our pleasure to meet you. Thank you for all you did for us. We highly recommend this dealership, they put their customers first and we definitely are happy to be apart of the Dodge family. Sal & Maria

Jon Jaques

Super helpful and nice... Prices can be high but everyone expects that. Parts guy was really accommodating and answered all my questions.

Tam Nguyen

Do Not Buy anything from this place, they will scam you for everything. We bought the 2012 here brand new back in 2012. We specific ask for power window because we have two kids and a big dog. The sale associate sold us the van with no rear power window. Went we confront him he said its power, the two front window are power which is something that comes standard in every vehicle. We then ask to return the van since we haven't drivin it at all, they said too late. We have already sign for the van and that's our responsibility to check before the vehicle before signing. We left with the van. 6 months later the van has some electronic problem and the gear doesn't shift probably. Brought it in under warranty they fix it. About a year after that the transmission broke and we got stuck on the highway. Took them an hour and a half to come and pick us up. Two weeks later they replace the transmission under warranty. I am back at the dealership again today because my van has make some seriously loud noise and it's dragging went I gas. This van has less than 80,000km on it. With no accident. And all the problems we had. So please be warned. Do Not Buy

Cutting Edge Gaming

False Advertising. "Good credit, bad credit, no credit we can get you the car you want" that is a huge lie. They didn't even provide other options like a co-signer or higher down payment. Was simply "nope cannot help" I will never attempt to go there again, and will not recommend them.

Joe Wilson

Recall notice, was told it would take an hour, done in 35. Now that's nice. Good service

Blueyaka

Friendly people and fast service. Very accommodating for my toddler. Overall nice people.

Robert Sears

Got disconnected after a failed order called me right back fixed the order thank you so much guys

Ali Baba

Shop foreman was super helpful. I had a wheel lock that was stripped and wouldn't come off, they damaged the rim by accident in the process of removing it and they didn't hesitate to patch it up. Even tho it was damaged, it was an honest mistake and they quickly fixed everything up. Would recommend

Anna Marie

Brought my Fiat in here a month or two ago as my windshield wiper fluid was not spraying. They fixed it for free! Awesome, very nice staff. Thanks!

Marietta MacDonald

Our experience buying a new vehicle was beyond expectations. Paul and Kim were so good to work with. They catered to our specific needs in record time!

Cheryl Adams

Hi I just purchased a 2019 Summit Grand Cherokee. I was working with Sarah & Karen. I felt very pampered and supported by both ladies. I highly recommend Brantford Chrysler for future purchases as you are assured to be treated respectfully and like a million bucks. Nia:wen/Thank you ladies — we are loving the new ride.

Meghal Raval

We recently bought a car from here. A wonderful place and wonderful people, supportive and fun.

Dave Clarke

Kathy and I purchased a Jeep Wrangler. Thank you to Brendan and Karen. They were pleasant, down-to-earth and worked late to finalize the deal. We felt that Brantford Chrysler Dodge Jeep bent over backwards to meet our needs. We love our Jeep!

Sara Hawe

Emma and Kim, made getting my new car an easy transition and a pleasant experience. Thank you

Matthew Guthrie

My experience with Emma was terrific. She took her time explained to me what I asked for. She got me the jeep Rubicon I wanted that was originally sold, as soon as that deal fell apart she got me it. She also did what it took to get a sale done and I appreciated that!

Allison McGuckin

After 4 years my husband Ryan McGuckin finally sold me a Cherokee. I'm in love with this vehicle and the process to buy it was really easy. All the staff at Brantford Chrysler are wonderful and Ryan gave me the same experience he shows all his customers.

Murray Detlor

Staff were friendly and polite.

Andre just view me

Sami and Kim did amazing. Kim worked fast on getting me approved within 3 hrs on a Saturday. Sami made sure I understood everything and kept everything within my price range and stayed on top of everything.

June Rafferty

A big thank you to Emma and her associates. They provided excellent service and made this purchase stress free

Alycia C.

This is my 3rd purchase from Brantford dodge and I’m over the moon. Brendan goes out of his way to make sure everything goes smoothly and in a timely manner Every-time I text him with a question, he always takes the time to answer my questions He’s excellent!! Kim, the finance manager is beyond lovely. She’s very sweet. She explains everything very clear and as many times as you need to assure you have/know everything you need/want. She’s SO lovely Thank you guys so much for all your help!!

James Meadows

We were on our way home from a day trip and found ourselves stranded in a parking lot after our Journey overheated. We called and the service manager met us, went over everything that could be wrong and had us follow him back to the dealership. The problem was fixed and we were on our way. The most amazing part of this was that all of this took place after the service department closed for the day! He was patient and took the time to correctly diagnose and fix the problem. We were back on the road by 6:30. Please make sure Jason knows how much we appreciate him!

Greg Noonan

I'll be returning to this location. Big thanks to Ken in parts for going out of his way to get my Dodge sprinter recall items.

Aaron Goobie

My wife and I recently purchased a Dodge Caravan from Brantford Chrysler. We had a great experience with the help of Ryan McGuckin and Karen Ash. We never felt rushed or pressured. They both answered all our questions and set us up with the best package for us. Thanks again!!

Padraic S 'Paddy' McQuarrie

2nd vehicle I have bought from them. Very painless and efficient and gave me great discounts and very generous trade in on old vehicle. Brendan and Kim did all the heavy lifting and I just had to sign my name.

Bernice Emery

My mechanic told me about an outstanding recall on the sub-frame on my 2009 Jeep Patriot and advised I take it to a Jeep dealership, so I brought it to Brantford Chrysler. They did the inspection and told me they would need to replace the cross member, control arms, inner tie rod and sway bar bushings while replacing the sub-frame. I was confused, as all of these were new as of six months ago. I called my mechanic and he told me to just have the sub-frame recall done by the dealership and that they would fix the rest under warranty. When I told the Service Technician just to do the sub-frame, he said he would call me once GM sent the approval. That was six weeks ago. I have called them to get a timeline, the service technician hung up the phone mid sentence. I emailed them to find out what is going on, a sales rep emailed me to sell me a new vehicle. Out of frustration I called Chrysler dealership in Simcoe. They checked their inventory and said they "have the sub-frame in stock and can do it tomorrow". What a difference! I know where I am going for my next vehicle! Somewhere where the customer is valued!

Sarah Flack

I am writing on behalf of my dad. He wanted me to tell the world how awesome it was to deal with Karen and Gary. They were excellent and made him a very happy customer!!!!

Cassandra Jankowski

Called Chrysler because I really wanted a new Jeep, and a friend said it would be better to contact a real dealership instead of a used one. I got to speak to Karen, and explained what I was looking for and the price range I had. She met my needs with a better interest rate than a used dealer was going to offer me!! By Saturday I was at the Dealership meeting Tammy and Karen in the flesh. These lovely ladies made my day! I got to test drive a 2016 Jeep Compass, and go over all the details of purchasing the Jeep. They made me feel so great about my choice, I had absolutely no anxiety when I left. Tammy was super easy to contact and made it very clear if I have any questions to not hesitate calling. I can not express enough how wonderful Karen and Tammy were to me. I would absolutely refer them to anyone I know looking for a new vehicle. I picked up my Jeep last Wednesday, and I am in love with my new Jeep!!!

Annette Cherriere

Great place to buy a vehicle. They make it seem so easy

Ken Wight

Awful Awful! Now I'm not talking about the technician or sales or service advisors they are all great. I'm talking about David Bell the Service Manager. He tells lies and tries to rip people off. He even has the nerve to question you on a previous Google review because he doesn't like the review.

JD WASIR

I had a BAD Experience with my First Service BUT Jason, service manager, helped me to fix ALL the problems and even offered incentive. GREAT GUY! Thanks Jason, your Assistance was extremely helpful. keep the Good Work up!!

Adam and Christine Kloostra

We recently purchased a 2016 Grand Caravan and were very pleased with the product and the service. Paul Bund was upfront, professional and was never pushy or presumptive. This was our first time buying a vehicle from a dealer and everything went quite smoothly. Our family is very excited about our new van and would definitely recommend purchasing a vehicle from Brantford Chrysler.

Michael Coretti

From start to finish I had an amazing experience. Ryan, Karen and Dan you guys were great and answered all my “many” questions. I’m going to enjoy this truck!

adam thompson

just bought my first new van and Garry and Karen are the best 2 to deal with made buying very easy and help with any question and concerns I will tell all my friends and family to go there best place in town thanks Garry and Karen

Richard Grace

I contacted Brendan about a specific car i seen on their site, he was very helpful and worked with my schedule to ensure that i received the best service possible. Would recommend dealing with Brendan if you want a seamless experience. Than there is Lucy, she is a wonderful person to deal with and works hard to get you the absolute best rates she can. I couldn't be happier with my experience at Brantford Chrysler. Would recommend this dealership to anyone.

Hailey Reese

I truly had the best experience purchasing my car from this dealership! Karen & Paul were in my corner throughout the entire process, making sure that my dream car would be attainable. They were friendly, hardworking and professional, & in the end I was driving off the lot with my dream car! I absolutely recommend this dealership. If you can, ask for Karen & Paul :)

Buddy Aspden

Good people but parts seem to be a bit short with customers

Lindsey Weeks

Had a really positive experience at this dealership! They kept me updated with everything that was going on with my car throughout the day and helped to fix a small part that came off free of charge. Service was fast and pleasant. Very nice staff!

Andy Atwal

Good service but expensive

Ryan Anderson

Ryan did a great job putting everything together, I left with the car I wanted and felt I got great value.

Sam Perrin

Excellent sales and service. Couldn't be happier with Brantford Chrysler.

CH0SiiN1

Bought a 2017 Ram sport in granite, Ryan McGuckin is great to deal with, working within our budget and making us very happy with our purchase. I highly recommend Ryan as I felt no pressure to buy, accommodating to both my wife's budget and my need for a sport with certain features. It was a pleasure to deal with Ryan and the Brantford Chrysler team, I will definitely be returning my business to them in the future. 5* in all aspects! Cory M

Josh Johnson

Great care taken by Paul Bund and Karen Ash. A very friendly atmosphere.

Eden R

Emma Murray and the team at Brantford Chrysler delivered a top shelf experience. I could not recommend them enough for all their hard work and effort.

Kevin Osborne

I've purchased 3 vehicles in the last few years and this by far was the best experience. Emma was super helpful with my RAM truck inquiries and let me go on several test drives to be sure I got the truck I wanted. Lucy was great helping me with my financing, even replying to me on her day off and got me a great interest rate I was super happy with. I've already dealt with the parts department, purchasing premium all-season moulded floor mats, the dude there was very friendly and helpful and Emma even helped me put them in the truck :D Overall it was a pretty smooth process and I love my new truck. I look forward to my next purchase at Brantford RAM !

jassi mangat

Very good place and very good staff they gave me a very good deal on the pick up truck. The sales representative was Brandon he was very nice. Thank you guys

Jake Eivers

Emma & Kim were great to deal with! Awesome professionalism and listened to what I was looking for. Great experience!

Randy de Resendes

Very bad customer service. Wanted to shop locally, but I had to chase the sales people for answers with no call backs. I was lucky enough to have gone somewhere else before purchasing a car from here.

Rick Sokoloski

On November 2017 I had the honor of meeting Ryan through a telephone call as I was looking for a used Chrysler 300 Ltd.I had already had three bad experiences with car salesman looking for my Chrysler.It turned out Ryan had just got in a 2012 Chrysler 300 and I was really interested in it.He was so helpful with all the questions I asked him and everything was falling into place real quick.In just under a week I bought the car and it was because Ryan was such a caring and polite person to deal with.He even went out of his way to make a special video of the car in question for me..I had the car driven up to the North for me and he made sure everything was on time and smooth for the trip up here.I would really like to say that the next vehicle I purchase will definitely be through Ryan and the Brantford Chrysler dealership because of the excellent experience I had with them.Thank you to Ryan and Karen for their professional handling of my vehicle purchase.Rick

Cathy Churchill

To Paul and Kim: Phil and myself cannot thank you enough for you pleasant attitudes. Your help with us getting a very nice vehicle which we are very pleased with. You explained everything to us in a way that we could understand, you made us feel important and you made sure to speak to both of us. Thank you again.....

Dylan Cool Dude

Ryan made shopping for our new vehicle so much fun. He is very personable and super friendly. He has the customers best interest in mind when helping find the right vehicle and never seems to forget a name!!

Joia Edwards

Bought my jeep patriot new in 2014, no issues, have taken it in for all oil changes and preventative maintenance with no issues or surprises. Just got it back from having a front axle bearing replaced, it was covered by warranty, it was done quickly and professionally. I wouldn't hesitate to recommend.

Annette Lodziak

Very poor Service mechanic department. Got a rear brake axle seal repaired under warranty. Soon after the 2 years on the part expired, I have to replace entire unit again. Its more likely an old part was recycled rather than a new one installed. Very Dodgy and underhanded. No way a part can be that worn after 18 months of light use.

Arlene Ducharme

Our salesman Brendan Snowden was very helpful and he cared about what we needed in a new vehicle. He made us very happy.

Kate French

Look no further, this dealership is awesome. Sales associate Emma will be sure to take care of you. She is attentive and understanding of your automotive needs, and will be sure to involve her knowledgable, experienced sales manager, Dan! These two are a great team and will ensure all your boxes are checked! Thanks again you two!

Jeremy Jeanson

I always get treated very well at the Brantford Chrystler Dodge Jeep dealership. I have bought at least 3 vehicles there! Paul Bund is a great. He listens to what we want and doesn't ever try to UPSELL us on things we don't need. He knows these vehicles inside and out and always gives us a thorough education on what our new vehicle has to offer. I would highly recommend talking to Paul on your next vehicle purchase!

Danny Kwok (DK Danny Kwok)

Emma is Excellent and amazing person, makes me feel valued and important. She making the process of buying and searching for the vehicle that meets my needs easy, stress-free and simple. Many thank you for your service. She also very professional and very easy to deal with. Highly recommended Emma.

Tyler Korpi

BOUGHT MY FIRST TRUCK FROM THEM IN 2009, HAD FANTASTIC SERVICE FOR 5 YEARS BOUGHT MY SECOND TRUCK IN 2015, HAD TO GO TO OAKVILLE TO GET IT BECAUSE BRANTFORD COULD NOT HELP ME OUT( SHOULD HAVE BEEN MY FIRST CLUE THAT THINGS HAD CHANGED) CONTINUED TO BRING MY TRUCK TO THEM FOR SERVICE BECAUSE I HAD BEEN TREATED SO WELL FOR 5 YEARS, BUT HAVE HAD NOTHING BUT TROUBLE WITH THE SERVICE FOR ALMOST A YEAR NOW, TOO MANY ISSUES TO MENTION IN AN EMAIL. TODAY I CALLED AND WAS ON HOLD FOR 15 MINUTES BEFORE SOMEBODY CAN ON AND TOLD ME THAT THEY CANNOT GET THROUGH TO THEM AND IT MIGHT BE BEST IF I COME IN IN PERSON.........WHAT HAS HAPPENED TO CUSTOMER SERVICE? BECAUSE IT CERTAINLY DOES NOT EXISTED AT BRANTFORD CHRYSLER ANYMORE. THE NEW NISSAN TITAN TRUCK IS LOOKING VERY TEMPING RIGHT ABOUT NOW!!

Mike Walker

The experience I had with Brantford Chrysler Dodge Jeep was absolutely top-notch from start to finish. I started by sending in a question on their webchat. Within minutes I received a text back from Emma. It was after hours so I didn't expect an immediate response so that was pleasant surprise number one! Every question I had Emma was unbelievably responsive. She wasn't pushy at all, just super friendly, attentive, and patient. (I sent a lot of emails and texts!) Emma kept me up-to-date every step of the way throughout the journey - even when it was in the paint booth! When it came to the financing side of it Kim was a real pleasure to deal with as well. She too was responsive and answered every question I had and crunched the numbers on every scenario I could think of. Oh, and the truck, well, what a beautiful vehicle. I'm 100% pleased all around with the process and how easy and stress free Emma and Kim made it. Honestly, if you're in the market ask for Emma! You won't be disappointed you did!

Paul Szewczyk

Finally decided now was the time to go and buy a truck. Went in and talked with Ryan Mcguckin who had sold a truck to my Father, Uncle and their friends. Told him I wanted a truck he showed me one I really liked and wanted but he asked me what exactly I wanted and I went through it all and he showed me something more practical for me and I am absolutely loving the truck.He helped me and my family members really well and a great salesman to ask about anything on the lot. I have asked him questions before he started work and after and he has always been able to answer them. Recommended to see Ryan Mcguckin about your next vehicle purchase!!

Cheryl Cherriere

My husband found a great recommendation on Ryan McGucken on the Brantford Chrysler website. We were looking for a new Dodge Ram 1500 so went into the dealership and asked for Ryan. Expectations were beyond amazing!! He was very informative on showing the features and how everything worked on the truck. He worked out a great deal for us and now our dream truck is parked in our garage!! ????

Michael Doxtater

Every other vehicle I've owned over the past 25 years has been a Chrysler vehicle. Mini-vans, pickup trucks, Dodge B200. I seem to keep coming back. I like the Brantford dealership. It seems to me like Emma and Kim are looking after me, rather than hustling me. I like that. As long as I feel that way, you got my business.

Julie Sumerta

Had a great experience with Sami and Kim at Brantford Chysler. They both worked hard to answer my questions and to make sure everything went smoothly with the sale. Love my purchase and would recommend them anytime! Thanks!

Peter Neufeld

I recently bought a pickup truck here! Great price great people!! Brandon and Emma worked super hard to get me the deal I wanted, Highly recommend this dealership..

Andrew Kopoian

The staff were very friendly and helpful in helping me purchase my first car.

Robbin Pemberton

good

Jonathan Glasser

Service is slow and you need to be careful as they like to up-sell products and services you may or may not necessarily need.

Sheldon

Fast friendly service????

Eric DeCordova

What a horrible Money sucking pack of cheats. I Had my Chrysler 300 in for a simple oil change. The young tech that they had working on my vehicle broke the clip for the filter in the oil housing. They now say that the clip must have been broken when I brought it in although my vehicle was running fine. Now I need a new Oil Housing and surprise it's not covered by the $3000 extended warranty that I bought for things like this. No one in the entire dealership including the Service Manager or the General Manager could do a single thing to show some customer satisfaction/retention skills. I work at a dealership and this would have never even been a question for the customer and if it really isn't covered by the $3000 warranty that they profited 200% from then we would have at least offered some appreciation in the form of discounts on parts or labor or both. Terrible Establishment in both sales and service, may I suggest Mike Yarek Dodge and Chrysler in Paris 10 minute drive for your business until Brantford Dodge Chrysler realizes they can't rip people off. Also I've noticed that they are happy to not reply to any of these complaints because they have no excuse for they're poor performance and they can't act like they're sorry as if it were a 1 off experience.

J Kho

I wanted to write about the excellent experience I had at Brantford Chrysler Dodge Jeep with Ryan McGuckin. He is, by far, one of the best salesman I have ever met. I went into the dealership looking for some basic information about the RAM product line. In most instances, I go into a dealership knowing more about the product than the salesperson, but not in this case. Ryan certainly knew his stuff and was on point with all of his information. What impressed me the most was that Ryan was also seemed to know all about the RAM's competitors and was able to directly compare and contrast the RAM vs the competition on a trim-to-trim level. I was totally impressed!!! Throughout the entire conversation with him, he was polite, courteous, professional and above all - easy to talk to. He took the time to answer all of my questions and did not try to rush me out the door when he knew I was just gathering information. I'm definitely going to back to see him when I'm ready to buy.

Richard Godwaldt

Paul and Karen were fantastic to work with. Made the purchase of our new to us truck smooth and comfortable. Very knowledgable and listened to exactly what we wanted and found us the vehicle to suit. 5/5 would recommend.

Doug Harrold

Our Salesperson Emma Murray was excellent with her service and advice. Extremely helpful in setting us up in our new 2021 Jeep Grand Cherokee. The Financial Services Manager Kim Richardson explained all the options available quite clearly. all in all a great selling job.

Chris Harrington

Excellent dealership. Ryan and I negotiated over text messaging for my new vehicle!! After an initial problem with my first order, Ryan got me, an upgraded vehicle. Karen was outstanding for the financial terms etc. Was a pleasure to purchase locally with these two Brantford Chrysler staff members. Look forward to using my new vehicle for many years!!

Vernon S Arnold

Very Helpful. Goes the extra mile to help with your purchase. Sam Zein Salesman and Karen Ash Finance Manager did what was necessary to get us in our new vehicle. A job above and beyond. Thank You to them both.

Ally VanderHarst

First time buying a new vehicle & Ryan McGuckin couldn't have made it a better experience. He got me everything I wanted and helped me get rid of some of the features I *thought* I needed, but didn't. I LOVE my new Jeep - Ryan is the best! 10/10 would use again!

Dewy1967

Been Dealing with them for 10 years. Good People!!

Ashley Pettifer

My husband and I just purchased a new truck. We worked with John Tavernese for the car sale. He was AMAZING!! He definitely wants to make sure that you are in the vehicle that actually works for you. We also worked with Karen for the administrative components of the sale and she was also great. Very friendly and easy to work with. We will be back to see them for future purchases

Lisa Hartwick

I went into Brantford Chrysler on a mission to find Ryan McGuckin, after reading several reviews on his excellent customer service skills. Lo and behold he was the man who held the door open for me and asked if I needed anything . You could say it was fate to be there at that right time. We then sat in his office and I told him about the wonderful jeep I built online , he then recreated it for me on his computer and explained how factory orders usually take about 6-8 weeks. Ouch. I did not expect that at all... They did not have my car on the lot to test drive or to even look at. Because they were just selling so fast... apparently. Anyways, Ryan then had a print out for an offer for my vehicle if I waited the 6-8 weeks... I ended up selling my car privately within days for more money and told Ryan I was just gonna walk to wherever for the waiting period. A few hours later Ryan called me with great news that they found a vehicle in the colour and style I wanted and I could pick it up on the weekend . As the excitement of buying a brand new car came over me, there were a few impulse decisions I made in regards to adding some extra warrenties... and I deeply regretted them once I took my car home and read the fine print. I went over the warrenties with a women in red named Haley , who was in charge of all the financial aspects of the sale. She explained all these awesome warrenties blah blah blah got me nice and buttered up. And I signed my life away. After getting home and reviewing my bill of sale and fine prints, two of the added warrenties turned out to be extremely pointless and a completely waste of money because of those wonderful fine print "exceptions..." . My fault for impulsively signing something before reading all the fine print & Haleys fault for not going over the exceptions with me. I'll share the blame on that one, I suppose. Regardless I called them up right away demanding my money back because these two so called warrenties (that sounded like rainbows and butterflies were actually moths and puddles.... ) were actually a complete loss and waste IN MY opinion anyways . Basically seeing I paid $3500+ for them I wanted my money back right away. I was only able to get a refund for one. Because the other one was already installed onto my battery & fabric. So I was s.o.l. ... and I'm deeply disappointed in myself and in Haley for this mix up & situation I'm stuck in. Not to mention she was aggressive and came off really rude when I explained I didn't want them. Did I mention the fact that she sent out an email complaining about me to a guy? And accidentally forward it to me ? Anyways I'm giving them 1/5 stars because as much as I loved dealing with Ryan . Their service department is a frogged nightmare- they called me in for a service recall on my previous 2002 Jeep- I went all the way there, they drove me home within seconds called me back to tell me they did have the part for my appointment- and then the other two times I went in after the service guys were super rude to me. Since then I’ve taken my car to Paris for regular service & I’ve also received a crazy amount of annoying call from the brantford service department trying to get me to come back.. never again... I hated how Haley dealt with explaining the warrenties , I hated her attitude towards me when I called back and realized that the warrenties really weren't for me after reading the fine print after I impulsively signed for them.

Ilya Z

Professional, generous and not pushy. Excellent and transparent service and attitude. Couldn't recommend higher

Alex Patino

Nice and very friendly people .

Brian Bell

I went in with full intentions to purchase. They still had a couple great discounts available. Great staff enjoyed my interactions with everyone I met. Excited to pick up my new van!

Darcy B

I took my van in for service on the rear sliding door which won't unlock. They diagnose, needs part ordered. I take van home (trip 1). I wait for call, no call I call them and yes, part is in. (By the way, they never ever call to tell me when a part is in for recalls or warranty work) I take van back in. They fix door lock but broke the safety latch that holds the door open. Apparently they were understaffed and had someone in body shop do the repair. (Trip 2) Now I have to risk the door slamming closed on my kids as they get in and out while I wait for another part. I should mention also that the child that sits on that side is in a 5 point harness car seat which, as any parent knows, is a real pain to take out and put in each time. Part is in. I go back. They fix the safety latch. I take the van. (Trip 3) The door doesn't close properly and after several months I start to hear a rattle in that door. All 3 times they keep the van the entire day and don't call me to tell me it's ready or that there are further issues. I procrastinate and hope the rattle will go away. It doesn't. I convince myself, I can live with it and the fact that I always have to shut the door twice, but it gets worse. So I call and make an appointment. But I was smart. This time I said I will be back at 3 to pick it up. They keep it for the whole day. I show up at 3:45. Wait in line with half a dozen others for 20 min. Then Ricky (I don't know his actual name) passes me off to Anthony who tells me I have to wait for the service manager. Within the next 20 minutes. I hear they lost my key, then no, they lost my work older, nope its because they have another person there with the same last name. I have been very very patient but now I have 1 child sleeping (there goes his bedtime routine) and another that is trying to be patient. Service manager never comes out to talk to me. They find the work order. They had the van all day, they could have called, but didn't. They wait till I'm there to tell me they didn't look at the door because the repair was done too long ago. And the vehicle warranty was up 12 days ago!!! Are you kidding me. Oh and I have to wait another 20 minutes for the invoice because it's not ready. (60 minutes total so far!!) I ran into the service manager while was waiting. I expressed my dissapointment and he litterally shrugged me off.

Michelle Blue

My experience was the best & I have to give a big thank to Ryan Whitney & Kim Richardson for all their efforts ????.

Curtis & Gary Donaldson (The Donaldson Boys)

Ryan McGuckin was great made my decision very easy. Would be happy to do business with him again.

Danielle Fink [Staff]

If you want a very competent salesman who gives extremely good personal service then go to Ryan McGuckin. He is truly the reason I deal with Brantford Chrysler. He remembers who you are, is extremely helpful and listens to what you need in a car. Ryan works hard to help you even after you have bought your car. I have had help with everything from booking service to finding the correct touch up paint. Give this sales guy your business... he deserves it :)

joanna Collingwood

We love going to see Paul. He is so professional and personable. He knows our family and makes us feel at home. This is our #1 dealership

Becca

I went to Brantford Chrysler just to look as I was missing having a Jeep. Sarah was wonderful and so very helpful. She took the time to understand my needs and my situation. I ended up humming and hawing as I couldn't decide if now was the right time for another new vehicle purchase. She was so understanding and very patient with me and when I ultimately decided it was not the time, she was so supportive. One day I will have another Jeep and when the time comes I will see absolutely see Sarah again.

Rob L

To the Team at Brantford Chrysler...Thank you! Very happy with Paul B who worked with me and got me what I wanted, very much appreciated! And Karen, Thank you , once again you were awesome! Eddie, tires look great, Thank you! and Patrick & Dan, you have an awesome team!! Once again, Thank you!!

DK Danny Kwok

This dealership has an outstanding sales person and customer service, Emma Murray, by far is one of the best person I have ever dealt with in the dealer worlds. she really making feels valued and important. never had a better service in any other dealer, been dealing with many other Emma is top person to deal with, very pleasant, friendly, honest and professional. if you want to valued as customer go to Emma, you won't be disappointed, I w\highly refer Emma. Thank you Emma for all you have done for me, I really appreciated it and keep up the amazing work etic and attitude.

Lexie Smith

My mum dropped her 2014 Jeep Grand Cherokee off for a basic "service" 2 WEEKS AGO (Wednesday April 19th, we dropped itboff the night before, it was to be serviced on Thursday) and she just got it back LAST NIGHT. After they had serviced it she went to pick it up and while she was leaving her engine light flicked on. So she turned around and went right back in there to ask why her engine light was on. They told her they would check it out, so they did and came back and told her they couldn't find anything wrong with it. So why would we question it right? WRONG. We don't live in brantford. We live about half an hour from brantford. So she's 30 seconds away from home and engine light comes back on, and her car started shaking?! She thankfully made it home and she called them and they told her to "call back" in the morning. Friday morning now, she called and they told her to not drive it. Okay cool so you're gonna send a tow truck? No. They made her call for her own tow. So she had to call and get her Jeep TOWED to Brantford Chrysler. These people were so unbelievably SLOW. WE DID NOT HEAR BACK UNTIL MONDAY EVENING and all they told us was "we don't know what's wrong with it". When they finally decided to answer our questions (on the following Wednesday April 26th) instead of "we don't know what's wrong" we found out it was the head gasket. Okay great, fix it, it's under warranty. SHE WAITED TWO WEEKS FOR "PARTS". We will never be bringing our vehicles here ever again and we will tell everyone about our horrible experience.

stacey wilkins

Great place to do business and staff are fantastic.

Laura

Excellent customer service from Ryan M. with my awesome new Jeep Renegade!

Chelsey B

I have nothing but amazing things to say about Brantford Chrysler. Ryan and Kim were absolutely amazing. Both very personable people. I went in looking at jeeps, not sure which model I was going to choose. Ryan took the time to show me the compass and Cherokee. After test driving, I decided on the Cherokee and Ryan walked me through everything. Everything went super quick and it was three days before I had my Jeep in my possession. Everyone at the dealership was kind and friendly that I met. I would go back to Brantford Chrysler any day before anywhere else :) Thank you so much Ryan and Kim for everything!

Rachel Matray

I bought my first brand new vehicle ever from Ryan McGuckin. It was a Jeep Patriot and was everything I wanted or needed until it wasn't. I got a new job and was driving farther so the gas mileage wasn't ideal for me anymore, I spoke to Ryan right away and let him know I would be looking for something that had a lot better gas mileage. He recommended the Cherokee to me and I loved it, he sourced out one that had everything I wanted and made the transition painless. Recently, the new 2017 Compass came out and I found myself really loving this new body line and brand new vehicle to Jeep. I contacted Ryan yet again and he said he would let me know once he had one in that I could test drive. When I sat with Ryan and looked into price and everything altogether for getting a new compass, it wasn't ideal for me even though Ryan knew I could afford it and would take a little bit of a hit on a trade in. But you know what? Ryan wouldn't sell me a new compass, he said he wouldn't do that to me no matter how bad I wanted it as he knew that my current Jeep was still working for me, still in great shape and I still loved it. To me personally, that says more about integrity and honesty then it does about meeting a sales goal for the month. He treats me like more then just a repeat customer. Bottom line, I would never buy a vehicle from anyone but Ryan!!! Plus he has a good snack stash. ????????

Kyle MacDonald

Purchased a 2018 EcoDiesel from Sarah Vanderbeek. She is friendly, knowledgeable and makes the process easy and comfortable. I will be back!!

Holly Taylor

Paul Bund was a great help for my boyfriend and I. We found our first truck together and we absolutely love it! Brantford Chrysler was amazing to deal with. Thank you to the team!

Brian I Quistberg

Emma was attentive salesperson and Ms. Richardson was very nice to deal with. 5 stars!

Brad Houle

Looked online for a vehicle and got a call from Paul. He was informative and extremely helpful throughout the entire process. Once I got to sign the paper work for the financing I spoke to Kim and she was throughout and extremely helpful with making me understand what the process was and the additional warranties they had available. She went through each one and explained what each one was and what it would cover on the vehicle. Both Paul and Kim were amazing and answered all my questions throughout the process and were quick to respond back to my emails. Once I received the vehicle paul went through the paperwork and explained what each one was. Once we got to the car he showed me the different features and got my cell all set up in the car. The process with these two was a 5 star and if your thinking of going to this dealership ask to speak to Paul because he goes above and beyond to make sure the car buying process is easy for you and he’s quick to respond back to any questions you have. This was my first car that I was buying so I’m glad I got Paul as my sales guy.

Taylor Sobering

My wife and I recently purchased a used Ram 1500 and dealt with Ryan. He was by far the best sales person we’ve ever dealt with. He knew his stuff and was awesome to deal with. He made the whole thing really simple and went above and beyond to make sure we got everything we wanted. Thanks again Ryan!

Ken Dykstra

Ryan McGuckin was very knowledgable on product + great on delivery, showed how all functions worked.

Kyle Murray

Great experience here. Emma, Dan and Pat were all awesome to deal with. Will be returning here for my next vehicle and will definitely recommend to friends and family.

Ivan Fraser

My year long hunt for the perfect truck and offer ended at Brantford Chrysler, Dodge, Jeep, Ram. See Ryan Whitney. He is a really genuine person who will go above and beyond to deliver exactly what you are looking and asking for. No BS, no run around and no waisting your time. He will provide you with all the information and allow you to make your decision with no pressure. His kind nature and excellent and aggressive pricing kept me coming back. I highly recommend Ryan Whitney and this dealership. They are customer focussed, and deliver on your wants and needs. They will not steer you wrong. My truck is perfect. Thank you to Ryan and his team. I love my Ram and that Hemi sounds so nice.

Dale Cainey

Paul was very informative and explained everything in great detail. As for Karen, She is a howl to deal with, her sense of humor and laughter puts you at ease from the very beginning. Great team!!

Sandra Jensen

We just want to thank everyone , we absolutely love our cruz. Thank you Alfie & Sandra Jensen

Sue Hewitson

After the worst possible experiences at Bay King Chrysler, we switched to Brantford Chrysler for the purchase of our new 2020 Ram. Thank you for making this purchase the best ever. Great sales personal and customer service.

Adam Huffman

Great people. Know what's what

Cody George

Karen and Ryan did absolutely everything for me, they made my end very easy. Optimal service.

Amanda Cabral

Extremely LOW trade in value offered for well maintained, full luxury cars. Had two cars to trade in they offered me the price of one for BOTH! If that’s not trying to take advantage of someone I don’t know what is, that’s too bad I’ll take my business else where.

Frankie S

Best dealership that I have ever dealt with!! Sarah went the extra mile to make sure we had a great outstanding service and helped with understanding my new 2019 Ram. Kim is awesome and making sure we understood everything with great detail. Can’t wait until the 19’s 1500 diesels are out!

Trevor Austin

"I'd give them 6 stars if i could" My salesperson (Emma) made the experience enjoyable. Easy to do business with, knowledgeable and interested in helping you find what's right for you. No pushy sales pitch - just there to help!

Jason Harvey

Great service and great people. Emma was extremely helpfull and great to deal with. Keep up the great work and stay safe and healthy

Graeme Conlan

Excellent caring service. Brenden and Kim went over and above what I would consider great service. They are willing to do what's necessary to make sure you are well informed and happy you chose to go to Brantford Chrysler. Just purchased my 2nd vehicle from Brenden and Kim and once again they make you feel like family

Dungeon Master

Bought second vehicle from Paul and Karen. very happy with experience. got vehicle quickly and they worked around my schedule. Thanks

dan Cote

just wanted to thank the people at the Brantford Chrysler dealership for the awesome experience with buying my new jeep wranlger, i love it! and a special thanks to kim and emma!

Clint Doolittle

Very attentive and caring with very minimal closing sales pressure. Was a great buying experience

Will O'Brian

Gary and Kim did a fantastic job getting my wife and I into a brand new ram 1500! Thanks again for your excellent service at a fair price.

Niki Mullett

We had a great experience with Shawn and Karen! We got everything we were looking for in our van. Excellent service!

Mandy Gillespie

"Above and beyond in customer service" I was strapped for time but had an idea in what I wanted for a brand new car. Ryan McGuckin contacted me near minutes after reaching out about a new car. He managed to get me into the dealership/test drive/provide numbers (cost of car AND insurance AND an idea in maintainence cost)/provided better options/and talk to me on a level I could understand! And soon after, I was a new car buyer. Ryan taunted me with pics of my new car the morning I went to pick it up. And he took the time to run over the entire car's gadgets and gizmos... So much for having to read the manual!!! Long story short, my first vehicle was a lemon. This is at no fault of the dealership or the salesman (many people are quick to assume and point fingers). Concerningly enough the problem was with the car manufacturer itself! If it wasn't for Ryan McGuckin and Brantford Dodge/Chrysler I would either be dead or financially broke! Ryan offered tremendous support while trying to rectify the issue, and provided me with as many options as he could. I am a customer of Brantford Dodge/Chrysler and will be for a long time. Ryan still checks in every few months just to make sure things are running smoothly, and I am still satisfied with my (2nd) new car! If thats not exceptional customer service, then you must not be human! Sometimes service can take a while for oil changes, tire changes etc. But in all honesty, I would rather the job get done right, then things get overlooked. The lovely ladies at the service desk are fantastic, and keep me informed with any updates concerning future visits, recalls etc. I drive a fair distance to have regular maintainence done to my car, so in the case when time is an issue, I plan ahead. The girls will schedule a curtosy car, ready on my arrival. As consumers we become very quick to point fingers at others for our own ill scheduling, plan ahead and talk to your service advisors! They aren't mind readers, but they do help make your life a little easier! I suppose everyone has their own experiences no matter where you go. My journey has endured a few hard bumps in the road, but what I can say is that you will not get better support for you, your family, and your vehicles needs at Brantford Dodge/Chrysler. Nor will you ever come in contact with a more honest and caring salesman as Ryan McGuckin. Book your appointment and get to know this exceptional team!

Ross Kennedy

I have had to return 5 times to get repairs on a brand new 2019 Ram truck , not to impressed

Sara Carter

Just recently bought my very first car and I had the pleasure of working with Emma who was beyond amazing! Extremely friendly and helpful, if you visit Brantford Chrysler be sure to ask for her! Also loving the car so far!

Patti Ferrell

Great experience at Brantford Chrysler! Paul and Karen were friendly, courteous, and knowledgeable. Answered all questions and provided all the information we needed. Great timing on Paul’s part! Got into my brand new 2018 Jeep Cherokee Trailhawk with all the bells and whistles a year earlier! Love my new Jeep! Thank you Paul and Karen!

Gary Vanderstarren

From my initial visit until purchase date, John Tavernese demonstrated an extremely professional, kind, patient and genuinely caring nature. Haley Regan went far above and beyond to secure financing and was extremely professional and respectful throughout this process. These two amazing individuals have gained my loyalty to Brantford Chrysler for years to come!!! Thanks John and Haley for making such a positive difference in my life. Sincerely, Gary Vanderstarren

Julianne spence

We had a great experience at Brantford Chrysler!!! Emma Murray was a huge help , in getting us our “new to us” van!! It was a pleasure working with her! Next time you need a vehicle go to Brantford Chrysler & ask for Emma!!

Juleeya Daly

Was having an issue with my 2020 Grand Caravan GT where the middle stow and go seat wasn't going and stowing. I arrived unannounced at the end of the day (on a Friday) and they promptly had a tech help me out. No questions asked. They were absolutely amazing and I am very grateful for their help. Thanks again!

J B

Right from the beginning, the transaction was very smooth and easy. Staff was super friendly and Ryan M. made the whole process great! He answered all our questions, he was extremely knowledgeable and it was pleasure to have dealt with him when purchasing our vehicle. He explained everything in detail, and his guidance and professionalism were outstanding. Karen made the whole process just as easy, and discussed different warranty options and insurance benefits. Our overall experience was wonderful and would recommend to anyone :) Lovin our Jeep

Jon Elliott

Great staff. Very friendly

Ryan Thursfield

Both Kim and Brenden helped with the process of putting me in a 2019 300s after a few weeks of car shopping .. couldn't be happier with the car or the service

Jen Clark

We started out with broken hearts, as our 2013 Journey was in a bad accident! Than we were referred to Ryan M, he made our experience of getting a 2017 journey amazing! He was helpful and patient while we had to deal with the insurance. I would highly recommend Ryan, and will definitely be back for round two in a few years ???? #dodgeforever

Madddie Regier

We purchased a new van from Brantford Chrysler and had the BEST experience. Brian and Karen were a delight to deal with. Brian helped with all the information, test driving and support. Karen helped with all the finances. Both of them worked hard and went over and above. We tell all our friends and family to go to Chrysler Brantford, and we will never go anywhere else.

Rein

A terribly unprofessional dealership. I ordered a new 2020 Ram 1500 limited and was very excited about the new 360 cam features. I wanted the trailer brake control and hitch, but the salesman added the tow package without outlining all the features it added. The tow package adds mirrors and more, he should of added them as separate options. The truck arrived with huge tow mirrors to my surprise, and he remained oblivious to the fact that they were there due to the tow package. He called it a “free bonus”. Turns out the 360 camera feature was deleted due to the tow mirrors, this was very upsetting. The salesman did nothing but apologize and wouldn’t fix his mistake. He childishly ran back and forth between us and his manager, asking him questions. Finally the manager came out and said he won’t do anything. They then offered $1700 to change the mirrors back to normal, but upon following up the service department asked 3000.

Gwen Beaver

My experience at Brantford Chrysler was awesome. Karen and Sarah were great !! Thumbs way up. They got me the truck I wanted and they were so very helpful on helping me go through this purchase , you girls are the bomb . Keep up the great work

jules gone

Extremely rude service. Went in for service with an appointment and staff is not helpful and have no idea what they are doing. Act like im bothering them. Many other shops to take my business. Lost a customer today!

Thomas

Very pushy, and a low ball offer in on my trade ! Didn't call back to finish my deal

Jennifer Fortunato

WOW, Words can not describe the amazing service we received today from Jeff in service, My son was stranded with a broken down car in Brantford today and Jeff went over and above anyones expectations he saved us and made this Toronto mom very relived to know that people still care and are very helpful, because of this service will we be buying our new Jeep from this dealership for sure! Thank-You very much

Will Bliss

Would not recommend going there if your buying or repairing. They do not keep their word. I repaired my Jeep Wrangler there and had nothing but problems after. Noticed that dodge and Jeep products are horrible. I will definitely not buy their unreliable products. Hi Ford

Kori Ainsworth

Great service! Shopping made simple.

Tasia Franck

Very friendly and helpful, love my 2017 dodge journey, got an awesome deal:) Thanks to Karen and Shawn for making it happen!!

Mark Waldick

Yall did good job on van but was a hit and run and yall agreed with insurance with no proof that I did it myself. Not happy about that because it was a hit and run in parking lot at liquor store and I dont like. Have a great day

Marie Schelhas

Suhana & Kim were able to answer all my questions in regards to purchasing my new used car. They were fast and efficient in preparing the necessary documents to complete the sale. LUV MY NEW RIDE!!!!!!!

Bas Kleinjan

Special thanks to Emma and Kim for making my dream come true! You have made buying this truck easy. Thank you for answering questions, and giving advice, also transitioning from my old vehicle to this RAM 1500 Classic Warlock was a breeze!! I would recommend Emma as a salesperson to anyone interested in a RAM! :)

Pat ST Bates

Brendan Snowden our sales rep was fantastic and fun to deal with. Made it very easy for us to buy our new Jeep. Brendan was very educated and got everything done with ease! I would highly recommend going to see him if you need a Jeep or have any question on new vehicles. Five stars from us for sure! You are the man Brendan thanks again!!

Kyle Dawson

I want to thank the Brantford Chrysler team for helping me get into a 2021 Ram 2500. My experience with them was top notch. Kept me up to date with the latest information from factory. I would highly recommend going to Brantford Chrysler for your next vehicle and ask for Brendan! He has been helping me for the last 2 & 1/2 years on choosing the right vehicle for my business and personal use. Any questions or concerns, he was always there to help! Again, thank you to the Brantford Chrysler team and Brendan!

Mike Hounsell

I bought a 2017 grand caravan about two weeks ago for the family and we love it thanks to Riley and Karen for helping us

Azeem Syed

Good service. Keeps you informed

Salvatore Perri

The dealership is friendly willing to help you out and also kind and friendly environment. Sales manager Dan is a great guy person and willing to help out the customers. Thank you for asking

Charlene Ampaguey

Thank you Brendan, Kim and Brantford Chrysler, I love my new Jeep Compass, and you guys give great service, and assistance.

Kevin Evans

Paul and Karen did a great job with are new suv. This is are 5th car we have bought from brantford jeep chrysler. .

diana barros

Amazing experience! Would like to thank personally Ryan for all the help provided. He is very knowledgeable and super friendly making you feel so comfortable and secure when purchasing a vehicle, you are amazing!!! Thanks once again Ryan and Brantford Chrysler for this such human kindly and friendly approach! Truly recommend going there ????

Edu Graillet

I had a great experience with the financial department. Haley Regan went over every detail of the purchase of my vehicle. She showed outstanding customer service skills and professionalism. Thank you for handling with a difficult customer like me. I'll definitely recommend this place to my contacts.

Ashley Turner

Always receive exceptional service!

Erik Henderson

Bought a Ram 1500 from Sami, he was professional, friendly and knew his stuff. Awesome attitude and hooked me up with a great deal. Both he and Kim did a stand up job.

wyatt hughes

Ryan and Kim gave me a great experience being a first time new truck owner Ryan was able to help and show me the truck that I fell in love with right away and Kim did a great job setting up the paperwork to make this all happen! 5 stars for them ????????

Dennis Papp

From the time i walked in to the time i took my new vehicle home i was treated with the up most respect !!! I was never pressured in any way and felt very comfortable talking with Emma and Karen. Thank you guys ,

David McKenzie

My experience at Brantford Chrysler was excellent . The whole purchasing process was made simple and easy from the help of Emma and Kim and the team at the dealership . The team members were great and friendly , they had gone above and beyond my expectations , and worked on getting me the best price possible . Thankyou now and in the future , all my vehicles service will be managed at Brantford Chrysler :)

Josh Finneran

Limited selection of chyrsler vehicles. There aren't any new 300 s or dodge chargers , Durangos . Lots of trucks and jeep products but missing out . I wanted to test drive one but I was out of luck.I went to kitchener to buy my Durango but live in brantford..

Kevin Martin

Hi yes find good experience from Branford Chrysler good team Emma and Andrew for a great help in purchasing a truck for any of your needs purchase a used or new vehicle call Emma to book an appointment to get a truck you won't be disappointed shes Great Salesperson Excellent Team you wont be Disappointed. Thank you.

Ryan L

Great service And quick for appointments

Brad DeGraaf

Bought my 2012 Ford Fusion almost 2 years ago and it was a good experience. I was given a good deal on my trade in and felt like I was getting a good deal for the car with some add-ons that I wanted. The only issues that I had with purchasing the car were 1, I did not care for the salesman (John) taking the sale from the first salesman I had spoken with and 2, the online chat computer rep couldn't do anything for me weather it was more information on the vehicle or booking service appointments. I may purchase my next vehicle at Brantford Chrysler when the time comes. It all depends on how the next salesman acts durring the process.

Tariq Khan

It has been more than a week and still waiting for a call back with info

Clary Vander Byl

Dealing with Dan was an absolute pleasure. This is our second vehicle that he has helped us with. Lucy was also great to deal with. The experience could not have been any better.

James :

This is the second vehicle that I bought from Brantford Chrysler. I’ve always gotten the best customer service from the sales team. Dan Donnelly and Kim Richardson were great to work with. I will be recommending everyone to deal with Brantford Chrysler.

John Lindsay

Paul was extremely helpful very knowledgeable a very good associate it was a smooth transaction great trade in value. Karen was very good with all questions answered again a smooth transaction. Just one little thing that bothered me was the 40 dollar charge for gas but no problem would highly recommend Brantford Chrysler and will deal with for future purchases. Thanks for a great deal !!

Angelo Lorrito

Better deals and selection in Paris. Auto body service here is a waste of time. This dealer should get their act together .

C S

If Beverly answers the phone don’t bother asking any service related questions because she won’t have the answers....BUT don’t worry, she “will have someone call you back” but then nobody will call back.

Len Bessey

Great buying experience from everyone we had contact with at Brant Chrysler in Brantford. Good job!

Derek Szilagyi

While we love our Jeep Cherokee and would definitely purchase from the Chrysler family of vehicles again - we will avoiding Brantford Chrysler. It was one of the worst customer experiences I've encountered from not being able to answer questions to be given misinformation and a general sense of not caring whether or not we were happy customers, or customers at all.

Paula

I've been taking my Nissan to Brantford Chrysler for a number of years now for general maintenance, regular oil changes, and tire changes. I've never had any issues and they are always eager to help! I will be trading in my vehicle soon and Brantford Chrysler is definitely where I will be trading up!!

George Dowling

Our experience with Brantford Chrysler was easy and relaxing. There was no pressure to buy anything. Our contact, Emma, was very professional and accommodating. She was extremely helpful, walking us through different components of the vehicle and helping me set up different apps. Our experience was top notch..all aspects were explained to us in detail. Covid measures were exercised throughout the sales room and service area! Thanks Emma and Kim for making our experience easy and fun.

Stephanie Watson

Paul and Kim were excellent to deal with. Would definitely recommend and will be coming back for sure.

mitchemoto

Bought my new Jeep Compass Trailhawk here luv it very happy ???? a BIG thank you to Emma & Lucy they are the BEST. All the best. Richard.

Joanna

We just bought our 4th! Yes I said 4th vehicle from RYAN McGUCKIN. He made our experience so easy, comfortable and seamless, as with the previous 3! It was like sitting with an old friend. It so wonder why we keep going back. If you want a great car buying experience and deal with someone who knows his cars and trucks inside and out ask for RYAN McGUCKIN and be sure to get the name right, don't settle for anyone else! Thanks Ryan McGUCKIN, you're the best!!

Sam Wang

John and Karen helped us out to get a new van. They are very professional, patient and helpful. John gave us very useful suggestion based on our situation, and Karen is very nice and responded our requests promptly. I will refer them to my friends for sure.

David Kelly

Back in the day they were great to deal with. Today the service department is an absolute joke. My wife took her Jeep in...convinced her she needed an oil change. Complaint to the managers fell on deaf ears. Save your money and go to Yarek in Paris!

georgina spence

hope to have great review when I'm all done with the things to be done on my challenger

William Balian

I have only good things to say about Brantford Chrysler. This is my fourth Chrysler product I've bought and have been very pleased with the performance of my vehicles. So, this time I traded my 2007 Jeep Patriot Sport. I bought it the first year they were made. Have had absolutely no problems with the car. Actually there was no reason to trade it in, until I found out that 2016 was the last year they were making the Patriot. I called my sales representative Gary Stephens and got the low down on the phasing out of the Patriot and the Renegade that will be picking up where the Patriot left off. I liked the Patriot that I had, so I bought another one in the last year they were being built. This time with the works (High Altitude Package 4x4). Gary's a good guy, I kind of screwed up on what I wanted after all the paper work and licensing was done and changed my mind from a 2.0 litre to the 2.4 litre with the 4x4. No problem he says, and that it just means I will have to wait another two days to process the 2.4 litre 4x4. That's it, no hard time no fuss, just what ever makes me happy, he said. And the manager, Patrick was good about this too. I actually got a better trade in on my 2007 Patriot by getting the 2.4 litre 4x4. And that's not all. Chrysler is giving a $5,500 rebate on the 2016 Patriot and Brantford Chrysler gave me an additional $500 loyalty, off the price. I got a really good deal on the car. I won an IPad mini for buying a new car (you spin a wheel for prizes), I'm automatically put in a draw for a 48" Samsung TV. and in another draw for the month of July to win $25,000 cash. They say things come in threes, I've already won the IPod so the other two are a sure thing, lol. I hope. Can you tell, I'm happy with my new car and my experience at Brantford Chrysler.

Jim Smith

Great place. Ryan is excellent sales guy. Listens and acts on needs. Highly recommended.

Anna Molawka

Here a story for you I came to pick up my boyfriends car n a week later came back and pick up my beauuuutyyyy!!! Ryan was amazing and he talked to me as a friend not a salesman they did everything they could to help me I wasn’t leaving without that car.... and now my dad wants a car lol sooooo I would recommend anyone that is look for a car to go see Ryan.

Don Dundass

Be warned this dealership is unscrupulous in what they will try to get your money. They tried to get my wife to do a brake job when the car did not need it, I have had this verified by another mechanic. They with try to do unauthorized work on your vehicale, so check you work order before you sign it. Do you need more? Read the other reviews! Check some other sites for their reviews. You won't find much good said about Brantford Chrysler

Carole Thomson

Very helpful and accomodating, Loved my Salesperson Brandi and the financial officer Lucy. I would reccommend this dealership

tristan kyle

Terrible trade in value but have a good selection of vehicles for decent prices

sharrie warrington

The service that my husband and I received from Ryan McGuckin was exceptional. We we just looking the day we came in and found something we like. He told us all about the car and the services offered and he sure knew his stuff. His pleasantness and willingness to try and help, we knew we wanted this vehicle. We were sure that we would not be able to finance. He urged us to try. Ryan gave us all the help and tools to make this happen. Here we are today with a great car, and have built a relationship with Ryan that will keep us coming back to give him our business. Our next car on our list is the Dodge Journey and Ryan will be our man for this vehicle. Thanks Ryan

David Peters

I recently purchased a Dodge Ram Limited from Brantford Chrysler. I was very impressed with the open, honest, and no pressure atmosphere at the dealer. Brandon and Lucy were phenomenal! I would definitely recommend this dealer to anyone looking for a new vehicle. Thanks, Brandon and Lucy for the great service!

Beth Lochhead

We purchased a previously owned Jeep Compass(2012) for our son. John and Paul were excellent, everything you would want in a salesperson. Karen was also very nice and helpful. The vehicle came with a 5000 km / 3 month warranty and when the suspension developed a small issue it was taken care of promptly and no charge. Excellent dealership I would recommend them to anyone.

Carlo Valdez

What can say about this dealership!! Truly amazing work. They went above and beyond my expectations. I couldn’t thank you enough, my longtime good friend Ryan “MCGUCKIN”. For all the help you did for Bella and I. You did such a great job we had to come back for seconds, two brand new cars in less than 7 days. I highly recommend you buying a car, suv or a truck. Go see my dude Ryan he will def hook you up with all your needs. Going to enjoy our new trailhawk and charger????

Cameron Scott

I just traded in my 2017 Challenger RT for a 2021 Durango RT. Brandie & Kim are great, very professional, answered my questions about the product. If you're in the market for a new or used vehicle, I highly recommend Brandie & the team at Brantford Chrysler!

Nicole Hauser

Quality service all around. Sam was kind, friendly, knowledgeable and genuinely happy to help my family transition into a vehicle that better suits our needs. Karen was lovely and eager to help us find the right coverage for our budget. Couldn't be happier and will definitely be going back for future purchases.

Emma Spierenburg

My husband and I had the best experience with both Ryan and Karen! Ryan was very personable and made us feel comfortable the whole time. The fact that he never appeared to be a typical sales person made the purchase of our truck much easier. I recommend seeing Ryan for your next purchase, especially if you just need a good laugh! Karen was quick and thorough and we had our truck in less than a week! Thanks for an easy process Ryan and Karen. Emma and Justin

Heather Pustai

My experience buying a new car with Ryan McGuckin was great! I test drove a new Jeep and the paper work was done quickly that day. He worked hard to get the price I wanted and made sure all my questions were answered quickly!

Michelle

We bought a Ram Sport 2019 from Sarah MacDonald , job well done Sarah we had been to three other dealerships did our research and Sarah treated us like royalty. Sarah knew what we wanted and made it happen and now we have a shiny new Black Ram Sport with heated seats and steering wheel .... it drove like a dream in the freezing rain. We really liked the prices at Brantford Chrysler and the Brantford Chrysler Family Thank you Sarah and Kim for all your help look forward to seeing what great deal we will get in the spring for our second vehicle. Merry Christmas <3

Lesley Ratky

Got a great deal on a 2015 jeep cherokee north ,,, dealt with Ryan ,,, very helpful, quick and efficient,,,very happy with my experience!!!!Betty White and I thankyou Ryan and Brantford Chrysler

L B

We purchased a 2012 Compass from Brantford Jeeps Used Car inventory in November 2017. Unfortunately three months later after 6 hours of diagnosis the Service Department determined the ABS module needed to be replaced 3 days after the three month warranty expired. The Used Car Sales Manager was brilliant honouring my full Used Car warranty as well as providing me a brand new vehicle to drive for the ten days while my Jeep awaited parts and repair. When she was repaired they had my Jeep delivered to my home in Stoney Creek! I must admit I was happy to see her, she was missed!!! From the Used Car Sales Staff and Service Staff to the kind gentleman who prepared the Compass before initial pick up and checked in on me while I awaited the day for her diagnosis three months later, I thank you for your kindness, making what could have been a nightmare as pleasant as could be! Thank You, L B

Jim Metcalfe

It was an pleasure dealing with Paul Bund and Karen Ash when purchasing our vehicle. They were very helpful and honest, which is all anyone really could ask for. Thanks to both for a positive buying experience.

Alisha White

Had a wonderful experience purchasing both my first vehicle and now my second from Ryan. Always friendly, and he always helps to find what works best for me. He enjoys steeped teas with 2 milk 2 sugar if you want to butter him up. Karen was wonderful in the finance department as well. Always happy and lovely to work with.

Karly Wells

Who ever is in parts today..sounded older. Talked to me like I was an idiot and was very rude on the phone. unbelievable it's called customer service.

Cortney Leach

My only experience with this location is the service department and I am extremely disappointed. It's very frustrating that I had to repeat the problem on the phone, in person and then in a phone call after dropping my car off. I had to repeat myself because each time they asked me what the problem was they were not taking sufficient/any notes at all. There were a few other minor annoying incidents but what really annoyed me was when I came to pick up my car, I was asked to sign paperwork on the repair without anyone explaining to me what was done or if it was even fixed. When I asked if it was fixed she just pointed to the paperwork. When i asked where my car was she pointed that it was right outside the doors. It was not. It was parked at the very back of the lot. I was hoping for a better experience seeing as this delearship is so close to my house but I will not be returning. From now on I will make the 40 minute trip to the dewildt Hamilton location.

Zak Bean

I can’t thank Emma and Karen enough they made this buying process so easy and got me everything I wanted in this vehicle cant say enough good things about this dealership.

Mike Dunlop

Our recent purchase of a Jeep Wrangler was an excellent experience. Our dealings with Emma and Lucy were straightforward and professional. We would highly recommend you speak with Emma when looking for your next new vehicle.

Frank and Kim Maddalena

Gary Stephens ,hats off to you ,what a pleasure dealing with you again. Gary was able to recognize all the options needed on the upgrade to our 2017 Dodge Grand Caravan for Tootsies Shoe Market. This new dodge caravan is not only work friiendly it will be a comfy ride. Thank you Karen for being so pleasant and patient with all your assistance to make this deal happen. Gary I also wanted to mention when picking up the vehicle the amazing tutorial was not only educational also very entertaining . Have a great up coming Christmas season Gary and Karen ,

Anthony Borges

I like to thank Paul Burley and the rest of the team at the dealership for sale of 2016 Kia Sorento

Sharon Mannen

I purchased a 2017 Honda Civic from Brantford Chrysler. I received very friendly and courteous service from the first greeting to the end of the business deal from both Ryan and Karen. I will certainly return for service in the future.

Theresa Sel

Brantford Chrysler was phenomenal. Our experience with them from start to finish was seamless. Mariah our sales representative went above and beyond to help us get the Jeep Wrangler we wanted. She stayed on top of everything and kept us informed every step of the way. We got our Jeep within a week, whereas other dealerships were giving us an estimated delivery time of around couple of months. They also have great dealership discounts on certain vehicles. Although they were 2 hours away for us, we didn't mind as the level of service we received from them outweighed it. If you're looking for your next vehicle make sure to check these guys out.

Cat McFadden

I worked with Emma to get a Jeep Wrangler. She was fantastic!!! We worked remotely on the deal which was new to us both. Emma sent videos, pictures and all information I needed to make a decision on the purchase. The Jeep was delivered to my door instead of going to the dealership. COVID has us limited in many ways but Emma and her team made this possible. Thank you for everything:)

Mark Lalonde

Thanks form a terrific experience. Staff were very friendly Emma was very knowledgeable in helping us find our truck. Was assisting us even on her day off. Very knowledgeable & friendly. will definitely recommend Brantford Chrysler and especially Emma.

Sandy Gibson

An all round great experience! Thanks to Sarah and Karen for helping to make this an easy transition to our new Dodge Journey! They were friendly, knowledgeable, easy to talk to and understanding of our needs in the new vehicle--Thanks again!

Sheri Blackmore

Gary and Kim provided excellent service again for us, always a pleasure having them help us find the vehicle that we want!

Jennifer Greenham

Ryan McGuckin went above and Beyond to get us the Ram 1500 that we wanted. He is very honest, professional, knowledgeable, and willing to answer our questions. He also worked hard to ensure we received our truck quickly and at a fair price. It was worth travelling from the Newmarket area to work with Ryan and Brantford Chrysler. If you are looking for a "no pressure sales experience", visit Ryan at Brantford Chrysler. Sincerely, Happy Ram owners.

jason janzen

Emma did an amazing job helping me with all my needs and trade. Thank you for help with my new truck.

Carolan Dee

Thank you Sarah and Karen for all the help finding a vehicle and getting all the details taken care of in short order. Our need was great and you took good care of us!

Steve G

I recently purchased a certified pre-owned vehicle from Sue and Dan @ Brantford Chrysler Dodge Jeep Ltd. After yrs of being told never buy from a dealer, I can't believe how fair, honest and willing they both were. Not only to help, educate me but also get me the most value possible for my 2002 CRV. I will definitely be telling family and friends to make the 30min drive if they're in the market for a new or certified pre-owned vehicle.

SM R

So here is our experience with Brantford Chrysler, I have tried NOT to ‘trash” talk, I choose to just simply state it as “this is our experience.” You can judge it how you like. There is not enough space under Google for our full review, critical you read it all in its context…You can read the full review under: "Buy, but Buyer Beware is the bottomline here." at the dealerrater reviews #31925/ So let me say right off that everyone at the dealership acted professional and was courteous, at no time was anyone demeaning, I have not disclosed any names so as not to make this “personal” in any way. I went with my son into Brantford Chrysler, I was helping him look for a new Dodge Caravan…. …. ….I just think it should have ended differently than this. I called the “on duty” manager to “appeal” my son’s case and explain exactly what was told to us. You would think after the entirety of “four” strikes there would have been an attempt to remediate, meet half way, even offer a free first oil change…nope! At the last minute they stuck to their guns but left a few very disappointed clients with a poor opinion of the entire establishment now. Fool me once, shame on you…fool me four times? Still shame on you… Conclusion: I honestly feel it “could’ be possible to do business with the dealership again, but with a greater deal of caution and clarity. I feel we negotiated very well, but would really caution others to do their diligence because we really needed to in order to have them compete with what could readily have been available to us elsewhere. On the surface it sort of felt like they were “trying” to meet a price close to the completion but were also trying everything under the sun “not” to. I know they are in business to do business, that’s fair…but a customer should never have to leave your place feeling you disservice them, or guilty that they are in the wrong without compromise, which is how we felt at the end of the day. By the way the Hard numbers, just the facts on some brand new non demo advertised 2017 CVP base vans were as low as $19,995 That’s ALL IN…out the door plus HST and transfer… add in the full option prices for Bluetooth and rear air and the comparable price could have been $21,795… the bill of sale from Brantford indicates a Total vehicle price of $22,054.60 Plus HST, lic fee, and fuel , obviously more than the competition, but to be fair… competitive on this van, the problem is it came with a load of dumped on guilt, I can handle the guilt if you REALLY are undercutting another dealership by hundreds if not thousands…but that is not the case here. Overall recommendation: Proceed with an enormous amount of “buyer beware” I still don’t know if I would ever return after all that went on over this deal. 1. You shake on a deal, you better do all you can to see your side fulfilled, you say something to a customer, you back it up. 2. If you keep continuingly reminding the custom that you are “losing so much money on this deal” all you do is make the customer feel like because this is such a “good deal” in your opinion… then for sure, some time later on down the road you will get payback and screw the customer over on some other deal. Stop playing the guilt card. 3. Disclose Disclose Disclose… no reason for a change of terms 8 days in and at vehicle pickup, especially when you are fully aware that the bottom line bi weekly payment when all is said and done is the single most important thing to your customer to determine the deal in the first place. 4. Be careful when you are “talking down” to customers when you try to tell them “they” have misunderstood what they were told, especially when it is YOU who are changing something, if you are going to do this you must first give the same standard to your employees, perhaps it is YOU who have miscommunicated. 5. I appreciate your business here in Branford and sincerity wish you well, with a few positive changes you could be better.

Wanda Huitema

I bought a Cherokee from Paul Bund. BEST SALESMAN EVER!!! He was so nice, remembered my hobbies and showed me everything on the car. On the test drive I noticed something and he was quick to follow up with is and he also explained all of the options. I live in a much bigger city and this is my third Jeep but in the future, I'll go to Brantford Chrysler first when I'm in the market for another car. The price of the Cherokee was also extremely fair and I was able to add a couple options that I wanted for nominal cost. I was really impressed with this dealership

Joanne Lee

We were just looking for a truck for towing a camper, the Ram has caught our eyes on several occasions. Once we arrived is when Paul Bund came out to answer all our questions, he educated us about everything for this vehicle. Today we drove it out of the parking lot. Totally 100% satisfied with our purchase. We would definitely recommend Brantford Chrysler Dodge. Thank you Paul for helping us make the right decision, also all the extras and your kindness. Best salesman ever

Morgan Jobin

My husband and I had been shopping around for months for a new vehicle. We debated back and forth if we should go new or used. When we walked into the dealership Ryan was extremely welcoming and informative. He gave it to us straight and did not mess around. He went above and beyond, absolutely a 5 star rating all around! Our new Dodge Ram 1500 checks everything off on our list and more, can't wait to pick it up tonight!

Joe Waite

Went in with an appraisal in mind, sat down with John Tavernese and discussed what I was after, John then sent me into see Karen Ashe and we worked out what we thought would be idea payments for myself .On Saturday after speaking with them both I received a call saying I was approved with an amazing interest rate.......Excellent team work from these two!!!!!thanks again Karen and John

Jason Condon

Just bought a new Jeep Cherokee love it thank you Ryan and Kim your service was terrific I will definitely recommend you to all my friends and family

Martin Brodigan

A great experience to buy a new truck, everyone made the process easy. Highly recommend the team.

Joanne Deamone

We just took delivery of our new Jeep and couldn't be happier with the experience. Gary was really helpful.

Adam Reading

Came in with issues of clunking in transmission after being told by another mechanic it was warranty work and the vehicle was unsafe to drive. Dodge assured me the other mechanic was wrong and the truck was completely sate to drive. Yup it left me stranded on the side of the road within 5 days. Thanks guys

James Leegstra

Just bought my third truck from them, as usual great service with Paul and Karen . Made sure everything was perfect. Also they have a great service department to look after all your service needs down the road. Their service advisors are very knowledgeable and awesome to deal with.

Bryce Joanis

Bought a 2016 dodge charger from Sami and couldn't be happier. Service and price were great and staff was very friendly. Edit: don't buy into the extras or repairs they offer, it's all lies.

MissLindsay82

Fantastic customer service. I felt comfortable the second I walked into Brantford Chrysler and my sales associate, Brian, made the whole process a wonderful experience.

Fred Doolittle

Had a great experience in dealing with Brendan at Brantford Chrysler Jeep Dodge

Bill

"Mickey Mouse". Technicians aren't always knowledgeable of the product they are servicing. Scams with repairs performed. You name it. Took truck in for warranty rear cam replacement and tailgate was badly scratched in the process. Friend took truck in for brake inspection due to squeal & told needed new brakes $1000 later squeaked worse than ever and then found out they didn't even replace rotors for that price. Unbelievable.

terri hearns

Sarah and Karen were amazing! I bought a jeep wrangler and I am loving every time i drive somewhere! I can't say thank you enough to Sarah for bring so patient with us as we were a bit hesitant on buying a new car, but with her down to earth attitude and honesty the sales process was a breeze. Thank you!

chuck balazs

Just completed a stress free purchase from Paul Bund and Karen Ash, everything went extremely well. I highly recommend Brantford Chrysler, Paul for his Professional salesmanship and Karen for her meticulous explanations of financing and extended warranty options.

Josslyne Miller

My wife and I are very happy with the service we have received from the Brantford Chrysler dealership and would like to give a big thank you to the Service Manager -David Bell. He not only showed us compassion and understanding about the maintenance cost for our vehicle he went above and beyond and had given us a great deal that we truly appreciate and wont forget!. David was very honest and very fair with my wife and I and I can truly say that you will have a customer for life and word of mouth travels farther than your feet so we will be recommending the Chrysler dealership in Brantford to both friends and family. They have great staff who go out of their way for you to make you feel like a valued customer which they have most certainly shown to us!! Again, we can't thank you enough and one kind act of generosity goes a long way. Thank you very much David !!!

Jordon Doctor

Don’t go here for service work, expensive with a poor quality of work. I take my 2016 dodge truck in for regular service work. Comes out with engine light on. Also kept my truck for about a month (just waiting for parts) after a problem with my transmission and they broke it when putting it back together. Nice when your buying a new truck though

Luc Gagne

They were awesome Karen an Ron both patient an very thorough she Karen got us a great deal thank u both

Kathy Green

I am extremely grateful to & would like to sincerely thank 3 people who really helped me get out of a bad situation and into an ever stress-free one. You 3 will forever be in my heart and I will forever be extremely grateful for all your help, time and for going that extra mile for me and my family. We all cannot say thank you enough. Karen, Tammy & Jeff - you 3 showed me that there are people in this world who are still willing to help others and go that extra mile for them. Again, THANK YOU from the BOTTOM OF OUR HEARTS for doing what you do so well - showing care and a willingness to help others. THANK YOU, THANK YOU, THANK YOU WE LOVE OUR NEW DODGE GRAND CARAVAN

Bob Totten

Great place to buy a vehicle with very friendly staff. Only reason it is not 5 stars is that the video that they sent me about my van said it came with a set of snow tires but later found out it didnt.

Andre Day

Every time I go in for service it’s a great experience. Jeanette and Olivia are amazing and always see to it that my truck receives the best care. When I bring my truck and my wife’s Jeep for service i always leave knowing that the vehicles are done properly.

Norman Nock

our sales rep. was quite knowledgeable and helpful with our purchase of our van. He was helpful getting our finance set up also.

Sheri

We had great service, from the time we drove on the lot to the time we picked up our new vehicle. Everyone was wonderful to work with, would recommend them!

Linda Kirby

my experience with saleman John and Karen Ash was excellent . Have mad some new friends. thanku

Tracy Ropcean

My salesperson Sarah was fantastic, after speaking with her she knew exactly what I was looking for and put me in the best vehicle for me. Karen was the best at getting me the best possible financing. I couldn't have asked for a better team in helping me purchase a new vehicle. I simple love my Dodge Journey.

Craig Martin

My experience at Brantford Crysler was very pleasing,I didn't feeled pressured to make a hurry up deal ,the sales personal had great personality and made my purchase of a new vehicle quick and easy, all details of the purchase and options of the new vehicle was clearly explained and I was very pleased with the over all experience of buying my new truck ,thanks

Lance Crump

Great service.

Cori McLean

Ryan and Kim, amazing people, who went above and beyond to help me get a new vehicle! They both are very pleasant, patient, funny, sweet, kind, etc. I highly recommend Ryan and Kim!!

Robert Proulx

It was awesome ..highly recommend there service to anyone...

Steve Shafto

A very big thanks to Sarah and Kim love our truck great service so glad the wife talked me into a ram

Olivia Arrowsmith

I just bought a new Jeep and I dealt with both Kim and Ryan McGuckin and both were AMAZING. Answered all of my questions and even went above and beyond in terms of service. I definitely recommend anyone looking for a New vehicle to visit this location!

David Smit

Ryan’s product knowledge and support in our purchase was great! The dealership was quick to rectify any issues at hand with our selection and we got a great trade in value than other automobile suppliers offered! Looking forward to outlet first oil change!

Greg Thome

My first experience with their service department ended with them ordering the wrong part and me having to rent a car on my own dime for a day. Second time the parts manager left early and he's the only one who can order parts so I was left without a vehicle for an extra day. Horrible customer service will never go there again!

Kyle Mungar

Very unfriendly older gentleman in the parts department , barely speaks , doesn't smile or talk to his customers , not very knowledgeable

Jennifer Richardson

Horrible service! Every oil change appointment takes over an hour wait. On top I made an 11am appointment to have a "diagnostic" done on a warranty issue. After waiting over an hour and a half I go to get an ETA and it hasn't even been looked at yet. What is the point of making appointments for service if you can't even remotely keep it on time.

Matthew Brown

Contacted Brantford Chrysler on a whim after a used car dealership I had been working with had stopped calling me back. Originally I was looking for a used Journey but after talking to Ryan, and Karen at the dealership and talking it over with my wife we figured out that we could get a brand new Dodge Grand Caravan that would better fit our life style. I wound up with a brand new vehicle with a significantly lower interest rate and purchase price then the used car dealership was offering me on a high mileage journey. Thank you, Matt

Bren N

Ryan was very helpful in getting us in the car we were looking for. Top notch salesman who puts you at ease, and Haley Financial Services Manager worked her magic to get things lined up to make it happen.. Thank You so much!! We will be back again for our next purchase. Hands down great service with this crew.

Shannon Maude

WOW what a great experience! From the first email that I sent, the quick response to the signing of the paperwork. Emma was amazing. All the staff were extremely friendly and knowledgeable. I would highly recommend stopping by Brantford Chrysler Dodge Jeep Ltd if you are looking for a new vehicle. You won't be disappointed!

Carly Taberhinken

Went 5 times now over the past 2 months and very disappointed with section of new vehicles on the lot. They have alot of jeeps and trucks but nothing new in 300 s and chargers. We are looking to buy either a 300 or charger so went to Hamilton wherever they actually care to get business . They had 3 new chargers and 4 300 s on the lot. Brantford lost my business .

David Richard

We dealt with Brendan and Karen, both were very helpful, knowledgeable and friendly. We surely will return here to buy our next vehicle, great place!

Alysha Filer

Took my van in to have the NAV updated ($100) they seized the whole system and now radio and TVs won't work. Still charged the $100 and told us it's $800 to replace the system (they're now offering it to us for $400). It has been like this for 3-4 months now!

Dean Dean

Poor selection of new cars. All trucks and jeeps. I will have to go to Hamilton or oakville

Justin Milmine

Very helpful and professional at thier jobs and I was impressed with every thing and I have chosen a few friends of mine to get new vehicles from Chrysler bc of how hoelful and professional you guys are at your work

Todd Richardson

The service provided by Emma & Kim was awesome! Both of them were knowledgeable and professional and treated me very well. I would highly recommend this dealership.

Lisa Hadall

Riley and Karen were absolutely fantastic! They were patient with my indecisiveness and took time to fully explain every aspect of my purchase. Riley did an incredible job of helping me comparison shop and he showed me every feature of the vehicles I test drove. He sure does know these vehicles! I highly recommend dealing with Riley.

Roslyn Van Patter

We purchased 3 Vans for our Non-Profit Org. Paul worked with us to find exactly what we were looking for in our price range. Thanks again!

Deb Fuller

Service was exellent. Staff were friendly snd personable. Got everything we wanted so fast. Very pleased and woukd definitely recommend. Paul and Karen made it a great experience.

RJ Reddy

Emma was amazing! She was super attentive and made the process of buying my first new truck a breeze! 100/10 would recommend her and the dealership to everyone!!

Dylan Kurtz

Recently traded in my 2017 Jeep Wrangler for a 2021 model. The sales consultant Emma was very helpful and knowledgeable. She went above and beyond for me helping me get exactly what I wanted in my Jeep. Kim the financial services manager also went above and beyond for me putting together my package and ensuring everything was ready for when I picked up my Jeep. Overall it was a very positive experience and I highly recommend dealing with both Emma and Kim when buying a vehicle from Brantford Chrysler.

Dee c

Ryan and karen Made my car buying experience amazing , very helpful, down to earth and no pressure Felt like family , definitely will be a returning customer :)

Melinda Jana

Service department is horrible, avoid! 1. I have brought my vehicle in for service here at least 2-3 times. Most recently when I schedule an appointment, I was asked what brand and make I was bringing in because it was blank in their system. Excuse Me?! What the heck have you been servicing the last 2-3 times?! 2. I dropped my vehicle off for repairs under extended warranty for the day. Returned at the end of the day, had to wait an additional half hour while they called the Hamilton dealership in order to obtain my warranty information. This could have been done earlier in the day, instead of tying up everyone's time. 3. I received a recall letter, informing me that I should contact the service centre to schedule an appointment. I had to leave a voicemail. Days later, still no return calls. The people are friendly enough but this is horrible customer service. I am better off going back to my original dealership, who provides excellent customer service and don't give me the run around!

Scott Hounam

Great customer service. They help me above and beyond what I would have expected, to purchase a new wrangler. ???? definitely go see Ruth or Karen if even thinking of looking for any Jeep.

Robyn Verbuyst

Ryan was fantastic! He is knowledgeable and always takes care of me.

Bill Simpson

We purchased our new Grand Jeep Cherokee over a month ago from Brantford Chrysler. Our salesperson, Paul Bund was exceptional! We would definitely recommend buying from this dealership and especially Paul.

jeff banfield

Great job done by brantford Chrysler Karen and Ryan made it quick and easy to drive away in my new truck.

J Plested

Great bunch of gals and guys. They have been keeping my jeep in great shape .

Mark stern

Mark & I were treated like family, not just another sale. Sami & Kim bent over backwards to get us a financially acceptable deal, for our budget, so that we could purchase the SUV we wanted. When anyone asks where we purchased our SUV we would highly recommend asking for Sami at Brantford Chrysler as their first step. Thanks again Sami and Kim.

Steve Witt

We purchased a brand new Sebring convertible in 2009 with a Symtech rust module ($1,300 option) providing a life time warranty from rust with the provision that we bring the vehicle to Chrysler for regular inspections of the module. The warranty stipulates every 24 months however we brought it in annually as was originally recommended by the salesperson. When bringing it in for the 2019 inspection it was found that the module was faulty and that the hood displayed rust. Chrysler contacted Symtec regarding the issue and Symtech refused to cover the warranty as Chrysler had missed reporting several of our annual visits for inspection. Never once did Chrysler provide us with any visit report as when we asked for one at the initial inspection we were told that there was nothing to provide as it was a free inspection. So now it's their word against ours due to their shabby procedures from the past. Chrysler agreed to cover the repair this time but neither Chrysler or Symtech will cover future repairs rendering our warranty void. To be clear this is no reflection on the current service manager as he actually corrected the procedure since recently replacing the previous manager BUT it certainly is a reflection on the current owner who refuses to take responsibility for past mistakes of his employees. I am extremely disappointed with Brantford Chrysler.

STEPHEN Macneil

They did the recall work relatively quickly. But the service counter was slow due to few workers. Clean, courteous and supplied a courtesy driver.

Ashley McGregor

I’ve had the most amazing experience at the Brantford dealership! Ryan (sales), is the most amazing sales person I have ever interacted with in my whole life. The goal here is to make you happy, and everything you want achievable, it really does happen. I purchased a vehicle and soon found out I had to take it back, they made it right and got me something I was wishing for the whole time! I would highly recommend this dealership over any other, because they truly know what you want and how to get you what you want.

Ed Jursa

While looking for a second vehicle I came across what I wanted for a reasonable price at Brantford Chrysler. Prior to contacting them I thought I would read their reviews first. Ryan McGuckin had received many very positive comments from happy customers. This is why when I drove from Georgetown to Brantford to look at a car I asked to speak with him. ALL of the reviews on him are correct. I could not have asked for a better buying experience and am already speaking to him about another car. 4/26/2017 .... Update .....Just completed the purchase of a second vehicle in 2 weeks. I went in after speaking with Ryan on the phone and told him my expectations and we were able to come to a agreement very quickly. It should be note I was a technical at a couple of different Chrysler dealers for 18 years and opted to go to Brantford Based on their reviews. I had been in contact with 3 different dealerships in the GTA and spoke to people I knew and worked with previously and still got a MUCH better deal as an initial stranger with Ryan and Branford Chrysler. I have 100% full expectations that my 2013 200 and 2016 300 will live up to all my expectations.

Ashley Hoskin

Brendan was very happy to help us and went over everything we needed to know. Thank you for making our purchase stress free.

Mike Cornell

great place to buy a new ram pick up Cynthia very easy to talk kim in financing sameway easyto talk to the manager word is good

Jordan Bender

Keep up the good work!

Cassie Kerr

Looking in to Ryan M's eyes is like looking into Patrick Swayze Great easy going salesman This review was written with the help of Sami Akiki

Mark Snowden

We are extremely pleased with our experience at Brantford Chrysler and the purchase of our new truck. Brendan from sales and Karen from the Business office were very professional and easy to deal with. We would recommend this dealership and have already done so.

Brad Hubert

Had a pleasant time shopping for a new truck at the Brantford Chrysler Dodge Jeep dealership. Thanx to Emma and Andrew for all the help and to all involved, love the truck!!!

Sue Wallace

In the last week I have had the experience with Paul and Brandie with the purchase of a 2021 Jeep Gladiator. I could have not for better service then there prompt answers for my needs. The transition from my old Jeep to my new Jeep was amazing. I would recommend Brandie and Paul moving forward to all customers. Sue

Dale Hipkin

So......I went to Brantford Chrysler last week to buy a headlight bulb, well when I left there I had purchased a 2017 Charger. This is the forth car I have bought from Gary and he always goes above and beyond to help you anyway he can. I also loved dealing with Karen. She is so helpful and takes awesome care of your needs. Totally a great experience.

Scott Mcpherson

This was the third dealership I had been to. The others ignored me, while I was there. Brandie and the team made us feel our business was appreciated. They worked hard to fulfill my needs. I would recommend them to anyone.

Chris Zelinski

We can not say enough about our experience with this dealership and staff at this location. Lucy in finance and Emma in sales were amazing ,so happy with our built to serve 1500 ram. Jason and I are so happy with our purchase such an amazing vehicle ..

Amy Lickers

I recently bought a vehicle through Brandie and it was a great experience! I am so pleased with my Durango!

Matthew Sweeting

Friday October 11th/2019 I brought my car in for a simple oil change. After driving around a bit and leaving car over night on Saturday October 12th in my garage I find check oil light is on, check engine light is on and when I move the car theres oil all over my garage floor. I've called texted and everything as I have church, I have family events to get on on this Thanksgiving weekend and as far as I can get is "someone will get back to me as soon as possible" No confirmation of time or anything Sunday night manager man calls me and comes by my house thanksgiving Monday, bringing a truck for my use. He filled my van with oil and took it to the shop issue was something to do with an O ring. Gets it back to me within a couple of hours, shampooed my engine, cleaned the oil on my floor best he could and fixed my car up. I had this at one star but only raised it to two. Because one of the numbers I called by accident was a 24 hour dodge number for Americans, as a Canadian I dislike being treated like a second class citizen as compared to American why is their a 24 hour service and number in America but not Canada? I will likely be in the market soon for a second vehicle and not sure if I'll use dodge. Though to this managers credit he did what he could even took my car through the car washed and gassed it up. Fair evaluation I think.

White_Rook87

Great service and friendly sales staff. They will work very hard to meet customer satisfaction.

Liz Nunns

From the moment that we contacted Brandi at brantfrod Chrysler she made us feel like a good old friend. We were looking all over for our truck and she made sure we got the best deal around. When we met up with Lucy she was such a lovely lady and so friendly I wish we had more time with her . You felt so comfortable at the dealership you don't want to leave.

Stefan Tripp

Sent an email inquiry and received a response from Brendan Quickly. Due to mixed schedules, could not meet with Brendan, but was recommended to John. Through John, I purchased a vehicle that fit my needs. Brendan worked with me later to pick up the vehicle. Through John, Brendan and Kim in the office, it was nice to see them working as a team and not a competition.

barb willemsma

Had a Great Experience dealing with Gary at Brantford Chrysler. Bought a 2016 Jeep. Loving My new Jeep. A couple issues but the service department is willing to solve these issues without any qualms. Looking forward to many years of enjoyment with my new Jeep!!!!

steve burke

My 2013 Chrysler 300 has almost been in there more than it has been on the road. Each time I brought it in it had a different issue coming out. I picked it up once after having electrical issues repaired and the power window didn't work before I even drove it off the lot. I was billed yet AGAIN for the power window. It got to the point where I requested the same technician NOT to work on it ever again. That same technician stated I "moved fuses around" to cause my wipers to constantly stay on. Or turn on when I put my signal on. I am not a mechanic by any means but I do know my way around a car. Then my alternator shut down and there is a recall. Again, billed even though the recall is in place. Because the original parts are on back order. Not sure why that is my problem. I have spoken to management but... I have even went so far and called Chrysler Canada. The service advisors themselves have been great but it's too bad they have no authority to rectify the situation. To be continued...

tammy richard

Had a great buying experience with Karen and Gary....thanks

Emily D-S

Emma and Kim were awesome people!! They were super helpful, super nice and very welcoming!! I would 100% recommend Brantford Chrysler :)!!

Daniella Zipeto

My husband and I had just purchased our new vehicle at Brantford Chrysler and had the pleasure of working with Suhana. She was honest and friendly and made the whole experience enjoyable (even with bringing our 3 month old with us). We are extremely happy with our SUV and would highly recommend visiting her and the staff at Brantford Chrysler.

Kris Craswell

Brenden and Kim are very helpful friendly they have made me feel very welcome.they are very educational on the products there selling.i will recommend them to friends and family.again thank you very much .kris

Alex Clark

Went in July 9th and saw Gary, him and Karen helped me get into my new car in a my rather tight timeline. Left very happy.

Shawn Stephens

I cannot say enough about the service department in the body shop. I've always been a little wary of the big-name shops. Started taking my Dodge charger there for minor maintenance. I found the prices to be as cheap or even cheaper at some of the discount garages in town. What was exceptional is the service provided. They have made me a believer and I will be taking my vehicles there from this point forward. I took my Dodge charger there after a accident and the service was second to none. They found the cheapest way to make me happy at the same time doing a quality job. This I did not expect and found to be refreshing. A special thanks to Jen in the service department and Brian in the body shop. You've done an awesome job and you have a lifelong customer thanks

Liam O'Shea

I had an outstanding experience at Brantford Chrysler. I've never been so excited to spend over $50,000 and have a few laughs while at it. The sales team and management showed extreme patience and understanding with an out of province license and trade deal. Beware the Ram will hook you upon test drive. Thanks Emma and Mr Snowden oops forgot your first name :(. But in all fairness she is a lady.

Fabrizio Falcione

Great service and products. Sales staff honest and very friendly. Steve Godzisz in sales is great.

Ann Merigold

I just recently purchased my Jeep Wrangler Sahara and Sam Zion did a fantastic job! I didn't make things easy but he was up for the challenge. We worked together to get me the vehicle I wanted with the options I wanted and all for the price I wanted! Kim also helped with my financing to get me into my beautiful new Jeep and I can't thank either of them enough. If your looking to purchase a vehicle stop in and ask for Sam you won't be disappointed!

Daniel Barber

Had what I needed, also directed me to who had the other item I needed in a pinch.

Michelle Wilson

Paul and Karen were very informative, they took time to explain and answer our questions, very professional but at the same time felt like you were talking to someone you knew for a long time.

Ron Bradley

I would highly recommend this store to my friends and family. Management and staff are true professionals, and the great pricing and Dealership experience was the icing on the cake!! Come check this Dealership out!! Thank you, Brantford Chrysler Ron Bradley

Dan

Great experience. Friendly people. Answered any and every question we asked. More than met or needs and expectations. Emma was so polite and did her job to keep me and my wife happy and informed about everything to do with the car and warranties wed have with the car. We would definitely go back and buy from again. Thank you Emma and Andrew you both made the experience easier after the s%&# show we were dealt when we lost our last car. You guys made this actually fun and easy. Thanks Dan and Toby Repic

Jonathan Hotte

Great customer service from Ryan McGuckin.

Glenn Ross

Great place to buy a vehicle they never tried to push me into something i couldn't afford

Jessica Walker

Sarah was amazing! I didnt feel like I was talking to your typical car sales person. My husband and I needed a much bigger vehicle for our family. We ended up with the Grand Caravan SXT Premium Plus and for someone who said they would never ever own a van, I AM IN LOVE!!!!!!! I would highly recommend seeing Sarah, she was so great!!!!

Michael Cowgill

Tyvm Gary & Kim for your professional and friendly service's you both provided. Made my buying experience a pleasure.

Andrew Creelman

My wife and I had an amazing experience at Brantford Chrysler Dodge Jeep with Ryan McGukin, one of the best salesman we have ever encountered. He walked us through the process step by step in regards to purchasing a new vehicle for our young growing family. He was open and honest as well as showing us all of the proper information that we needed to make our final decision based on what we could afford and what our best option was. We cannot thank Ryan and his team enough for the amazing support and for giving us the best possible experience we could ask for! Absolutely 5 Star Service! Wouldn't buy anywhere else!

Bilal Mohammed

This is the second time I purchased a vehicle from Brantford Chrysler and after having dealt with Ryan McGuckin it will not be the last; he was well informed, professional and eager to be helpful. I purchased my new Ram 1500 with a lift kit and custom rims, Ryan went above and beyond to make sure I was extremely pleased. He made the whole process a breeze, dealt with the parts department and made sure I got everything I ordered. Overall the whole process in buying my new vehicle from Ryan was smooth and stress free endeavor. Great job Ryan, keep up the good work!! :) Bilal Mohammed.

Anne Grey

Sarah was great Went out of her way to be helpful. Answered all our questions A great salesperson. 5 stars for sure

Jeff Billingsley

The experience we had when we purchased our 2016 Jeep Cherokee was excellent. Ryan McGuckin answered all of our questions with confidence and made sure we were getting exactly the car we wanted. Thanks Ryan

Katherine Bristol

We have just purchased our 4th vehicle from here and we cannot thank Gary and Karen for all there help. Gary has been our salesperson for all our purchases - our new one is a 2017 blue truck - my husband is a happy boy with a new toy. Thank you to Karen for all the work you did for us - this is our first time working with you and you have been great. Next time it is my turn.

Eric Farquhar

Service department dropped the ball big time. I have a 2015 dodge journey, which i received a recall notice for. Booked an appointment waited nearly a month and upon taking the car in for the appointment it was then they decided to notify me they didnt have the parts. Now have another appointment booked with another two month wait. A simple phone call would have been nice.

Jessica M

My husband and I are very pleased with our new van. Ryan was awesome, he did everything to get us what we wanted at our prefered price point. He made sure to get to know our family and was very personable. Karen did a great job helping us decide what would be the best warranty options for our lifestyle and did it with a smile. Very good experience

Greg Taylor

Excellence in service is often overrated, but not when it comes to the service I experienced when dealing with Gary Stephens and Karen Ash on the purchase of a new Ram truck at Brantford Chrysler. I can't say enough in describing the professionalism of both Gary and Karen.

brett galante

The Brantford Chrysler team was a fantastic experience from the moment I walked through the front door for the first time right up to when I drove away in my new truck. Thank you to everyone for all your help. I look forward to doing business again with you all down the road. And to Brandie, a wonderful saleswoman who showed patience and helped me out the best that she could. Thank you all again! Brett

steven reid

I was having trouble with my ETC .Brought my Patriot in for service.It,s been 2 months now without any more problems. Thank you for getting the job done right !

Mark Lunn

Thank you Emma for the great experience. Sad day trading in my truck, but absolutely love my new one. 5 stars as well for the parts and service department for the installation of the tonneau cover.

Shawn Gravelle

Very friendly and fast sevice! Extremely informative!!

Martin Herriman

Awesome service.

Danny M.

Emma was very nice and kept me informed about when the truck would be ready for to come pick it up. Her and the Brantfort team made buying my truck remotely easy and stress free.

Gary Fischer

Purchased a new Ram 2500 at this dealership, worked with Paul Burley on the sale, I feel with his help I received top trade in value for my existing used ram truck as well as getting a deal that I feel was a great one. Also with Karen Ash looking after the final financial side of things and making it a low pressure experience which was refreshing. Thanks to both, loving my new ride.

Jeff Trupp

Patrick ( Manager ) a real nice guy , hands on , solves problems easily and treats you with respect. I have taken my car there for service 2 times now and they are super friendly at this location. The shuttle even dropped me off at the mall while my car was being serviced. When I got to the dealership with my groceries, my car was not finished yet, the shuttle drove me home with my groceries. Two Thumbs Up !!

gary haines

In need of a replacement Jeep Cherokee for work, i found just what i was looking for at Brantford Chrysler. I made a great deal with Sami and he understood my expectations and we were able to reach a deal in a short time. Dealing with Kim to complete the transaction was smooth and she had all the details ready and presented well. For pickup we scheduled for 12 pm and Sami was in touch during the morning keeping me posted to the progress. The vehicle was ready to go when i arrived as planned. Overall 2 fantastic people I would highly recommend if you we looking for a Chrysler product. Thanks again Gary

Wendy Demolder

We were looking for a new van. Paul had one. Got it ready .. explained everything. Thank you. Great customer service.

B DAWG

I recently purchased a new Ram 1500 from Brantford Chrysler, The salesman was Ryan Mcguckin, he was very professional and straight forward, a no B-S kind of guy, I would highly recommend Ryan and his Team

Al Passmore

Great experience with very helpful staff. Paul is very experienced and helpful sales team member. Andrew was also very knowledgeable and very easy to work with. Overall very good.

Simon Akiki

Highly recommend this dealership. I purchased a new Jeep.. I dealt with Ryan M... who is reliable, kind and honest.

Ahmad K. Rana

Day to day business we visit many venues and people. Those guys are one of them. I can’t help to write that they have a professional, experience and well aware of the business ethics team.

Bobby Moyo

Great service from everybody i dealt with. Show room is very clean. A great job all round.

K P

I am very impressed!!! I always receive fast, friendly service when I need FREE nitrogen top ups and I am also very happy specifically with Brian (in the collision area). He is very friendly, helpful, and honest. He is taking care of a repair for me even though slightly over warranty km. I didn’t even have to fight for it. Being a young women I thought I was going to have a hard time as I am not the confrontational type. I was so worried it wouldn’t be covered, but it is and I am very happy and will definitely consider purchasing from this dealership in future!

Chris Daniels

1 1/2 for an oil change and can't get anyone to answer the phone in service

pierre girard

very good experience when buying my new RAM Emma and lucy were great recommend them when you buy your new car at brantford chrysler dealer

Leigh Clewlow

Sales and services were great

Sara Fulton

I bought a 2017 Dodge Journey from Charles and he was amazing! He found exactly what I wanted and he wasn’t pushy at all!! Karen the finance person was also amazing and very nice :)

gary semiwolos

My wife and i were looking for a new 2020 truck to purchase , i have always purchased a chevy ,but after test driving ford , chevy , ram , honda ,toyato,there is no comparison for the $ and top notch sales servie from paul bond , you answered all the many ? we had very honest and we were able to get a big horn we wanted with all the options we wanted , including ram boxes , it took paul some hard work to find us our truck , but he came through ,also lucy was able to get us with the extended warrenty that we were comfortable with buying with in our budget , thanks from jen and i sincerely you guys were a pleasure to deal with . top nothch service you guys did.

Paul Koptie

I was very happy with the way I was treated and handled with my purchase of my vehicle. I had been looking at the car for a couple of days and I knew that it would likely sell quickly. It was on a Sunday when I was checking it out on line and I was messaged from Mariah and met her Monday morning.She was very helpful and patient with me as I was on my way out of town for a few days and she took care of everything and I was very happy with the way she answered all my concerns. I have already recommended her to people I know because I know that she will treat the same way I was treated.

Vjolca Mema

Brandon, Emma and Kim thank you for making my experience as smoothly as it was. Great experience overall with all involved.

gary goebel

My wife and I just purchased a 2017 Dodge Journey from Brantford Chrysler. Tammy Reese and Karen Ash took care of us and they were both knowledgeable, helpful and very friendly. Tammy took the time we needed to find a vehicle to fit our budget. We love the Journey - this purchase was our 4th one! The previous one we purchased from Galt Chrysler when we lived in that area. Karen worked there at the time and she made a very positive impression on us at that time as well. Tammy and Karen make a great team and we look forward to any future dealings with them!

Cope Jonkman

Great service from Ryan McGuckin, Kim Richardson and Jeff in service who quickly responded to one issue that arose..

J Bunz

Fantastic I would definitely advise anyone to visit them first. Ryan was excellent in finding us the vehicle we wanted and Karan was amazing, she worked very hard to close the deal. Thanks Jim and Kathy.

Larry DeVuyst

Fast and Efficient!

Lindsay Sanders

We just purchased a new 2500 Dodge Ram Laramie Long Horn Mega Cab and are very pleased with the truck! We received excellent service from Charles Locke who was always prompt with answering questions, ensured every detail was correct and remained patient while we made our final decisions about customizing the truck. Overall we had a great experience at Brantford Chrysler. - Shayne and Lindsay

Samantha H

My husband and I went to Dodge to look at a used vehicle test drove it wanted to purchase expressed that we noticed and issue with the strut and would like it fixed before we recieved the vehicle. They kept reassuring us that the vehicle would get a 140 inspection and safety so we went ahead and purchased the vehicle. At the time of going to sign the papers we waited 1.5 hours because the sales person we dealt with was busy but had informed them when we would be coming as my husband had to travel to go to work and then in the end we signed them with someone else that could of done it when we got there very frustrating, they forgot to give us our deposit back and some of the paperwork was missing, the strut was not fixed as they said it would be so we ended up having to take it back wait 4 days for them to get the part that they then replaced with a used strut and the problem is still there! I do not recommend going to this location to purchase a car ever. My husband and I will not ever return for work or to purchase another vehicle not happy with out experience at all.

Lesley Knowles

Had a great experience Sarah was our saleswoman and she was wonderful! She understood what we wanted and never pushed for us to go above our budget would definitely go to her for our next truck purchase

JAMES ROBERT Drysdale

Just like when dodge brothers startes out, they were no good amd to tjis day in time it hasnt changed .

Dakota Culbert

Mixed rating. They were good at getting the car in for service, but then disappointed in the time and cost for a pretty simple job. At $120+/hour they should be cognizant of the time applied to each job as the customer should not be paying to make up for idle time.

Jasmine warren

Brendan helped me at Brantford Chrysler. He was super helpful, professional, and knowledgeable. The team at Brantford Chrysler is a well oiled machine and I would definitely recommend them if you are looking for a vehicle. I love my new truck!

Scott McLean

Very pleasant experience dealing with Emma and Kim.

Emily Prins

Oil change took 1.5 hours rather than the estimated time of 45 minutes.

Summer Time

Amazing..I work at Brantford Chrysler as a tech and I was chatting with Ryan abut trucks and he informed me about the ram incentives and he said he could get me a good deal so I put Ryan up to the challenge...wow I have never met someone who has such a amazing product knowledge..well I picked up my ram Friday as promised. He really cares about his customer, this is not just a job for him ..thank you Ryan McGuckin

joe Engelhardt

Great sales personnel,helpful no pressure very enjoyable experience