Reviews of Benton Fry Ford (Car Concessionaire)

Moira Forrester

We are always well looked after when we bring in our Ford Fusion.

Laila St-Jacques

Awesome staff and mechanics...highly reccomend coming here for buying and repairing vehicles.

David Begg

Was very impressed by the whole experience.

Lloyd Irwin

Completed requested engine oil and brake servicing on time with no issues. They have been servicing my 2004 explorer for the past 12 years and continue to do a great job.

khalid jamil

very professional and efficient service. pickup and drop service was very good. people at counter friendly.

Anne B

Large selection of vehicles to choose from. 2nd time buying from them.

John Stephenson

Excellent service personnel and sales staff.

Barb Hayward

Great experience dealing with the team at Benton Fry.

Sawyer Peacock

Always enjoyed the service. Very professional and thorough.

Paul Brown

Great service and great people in the service department.

Rod Wartman

Good place to buy a Ford.

Boom boom Boi

Brad was very very helpful and accommodating. Right from our first conversation he was honest and direct with his answers. Everyone in the office was extremely friendly and went above and beyond what's necessary to ensure we were comfortable with our purchase. Kathy was very friendly and soft spoken. I've already started enjoying my FORD EXPLORER SPORT. THANK YOU to all of you at BENTON FRY FORD.

Garry R

Good service. Friendly staff when in for service. Brad was more than willing to waste time on me when i was curious about trading up.

Eddie Chu

I was prepared to leave the car for the day for oil and filter and snow tires. There was a Cancellation I was able to take advantage of. Everything was done while I waited. To top it off the bill was really reasonable. Would definitely bring my car back.

Courtney Robinson

Pam is the absolute best. I called on Easter weekend and was almost positive I wouldn’t be able to come in, but Pam made it happen. She knew exactly what the problem with my car was and was able to talk me through the process before I even dropped it off. I got my car back within a couple of hours. Pam you are extremely intelligent. I really appreciate all your help!

Michael Leduchowski

Bait and switch! Pricing out new tires i received a printed quote that included, mounting, balancing and new valve stems. Afterwards I noticed the same valve stems, I asked and they said they didn’t need to be changed, when I pressed the issue the said that due to the tpms I don’t change those stems.... the quote was for my exact vehicle VIN and all.... they should have known of the tpms when printing the quote, they refused and said it was a mistake on the quote. I’ll never go back and warn anyone away that doesn’t want to get nickle and dimed to death. Swindlers, the lot of them!!

David Bradley

Nothing but good things to say about the service, and staff at Benton Fry Ford. Dave, Linda, and Pam provide quality service, and are wonderful to deal with.

Tracy Robertson

Wonderful courteous staff.

Jay Wannamaker

I stopped in at Bentons and ended up speaking with Chris. Told him what I was looking for and he went out of his way and kept in touch every day. They didn't have the truck I was looking for but he found the one I wanted. Had it delivered quickly, I went in to look at and the deal was done. I couldn't be happier. So even if they don't have what your looking for on the lot they will work fast and hard to find it. If I could leave more than 5 star rating on here I would cause he deserves it! Thanks again Chris.

Sharyn Page

Had another great experience with service department. Linda is friendly, efficient and makes us feel welcome. We have been taking our cars here for 4 years and have always had a good experience.

Susan Jury

Great service, people were curtious, repairs were done quickly and shuttled me back and forth !!

Susan Bellwood

I have been treated well at Fry Ford, thanks for getting me in quick in an emergency, great service...Larry

Tim Maw

Great place to buy a new vehicle. Just bought a new truck for myself and a new car for my wife. Great deal and they gave more than I had left owning on my 2015 GMC. People are friendly and not pushy. I'd recommend Fry Ford to anyone.

Jeffy Ripz

Amazing dealership willing to go above and beyond no matter the cost !!

Leonardo Albini

My wife and I purchased a new Ford Ranger, and though we live in Toronto, Gary (and Cathy) were able to guide us through the whole process by phone and email. Made our lives a lot easier, all we had to do was pick it up and drop off our trade-in. And the truck is great! Thanks Gary!!

Steve Wease

Fast, Friendly service. Everyone seemed willing to help us out. It was an awesome experience!!!

The Pink Coach

Last week my daughter and her girlfriend were returning from a trip from Montreal. A part of the underside of the engine cover came loose on the 401 and they came to your dealership. Service was closed however the sales team welcomed them in. Put the vehicle up and helped them to trouble shoot what was wrong. They were able to get back to Toronto safe and sound. As a fellow business owner when they told me the story of such kindness, service and compassion I had to write this review. This is seriously what is wrong with businesses these days. Chasing the paper and forgetting what really matters. People. Thank for making them both feel really safe in your company. As they said we didn't feel belittled and silly as were women. Thank you so so very much I hope this review makes a difference and the guys that helped that night are rewarded. You know who you are!

alex clarke

Very nice staff very nice and accomodateing when buying a new vehicle

playful 6y

Took my vehicle there for repairs, took 6 weeks before repairs were done, when I got vehicle back it had been damaged by them, ask them to have it repaired, they admitted to causing the damage and sent the vehicle to Trenton collision, they called and said it was repaired, when I went to pick it up the paint was disgusting, tole them I was not taking the vehicle back until it was repaired properly. The attitude I got from them was disgusting, their service is inadequate, their people are irresponsible. I will never go to them again.

Erin Johnson

Service always on time even during COVID protocol

Logan Vogt

I have made purchases at Benton twice so far in my life and will continue to do so for quite some time. The staff is very friendly and easy to deal with, they are always willing to listen to requests and even dropped the price of the already reduced car I purchased just so I would feel like I got a deal. Ive also had very good fortune with the quality of vehicles they sell as I only purchase used vehicles but that being said I purchased my first one 6 years ago and have yet to do any work on it. Overall 5/5 great experience, I highly recommend.

Rick Insley

We special ordered our new F-150 from Benton Fry Ford and Gary helped us from start to finish, with some help from Diane. We are very pleased with our new truck. Job well done! Thanks again to the team at Benton Fry Ford!

MorphingSeaGull

I bought a 2001 Taurus from Benton Fry Ford in 2005 Used. After the purchase, I noticed they sold it it to me with an oil change due. They didn’t do it before seller and giving me the keys. Also had recalls on it that they did not look up before selling the car, one of witch was a fire hazard with the electric heater blower that shorted out 3 times in about 1 month of my ownership before they finally looked up the recalls on the car. Took several visits to finally fix. I had the same issue with my F-150 that had the gas tank strap recall. Benton Fry Mechanic would not do the recall repair because I replaced the fuel tank, but the straps were the ones that did need to be replaced. I took it to Madoc for service instead. I will never buy another vehicle from Benton Fry Ford or ever take my Ford there for any service either. When Benton Fry cuts the mustard, it stinks.

Corey Genereaux

Hi Had my first oil changed completed this week. The Service department took my truck in on time and did a complete check over on my truck including checking a screw in my tire. Great job. Had three items of which they commented they would get back to me and setup the plan and appointment to fix my outstanding issues. Thanks Benton Fry Ford Corey Genereaux Benton Fry got back to me and looked at trying to fix the finally three issues, but at the end of the day was not happy with the ford and traded it in On a dodge ram 2500.

michael paxton

As far as the recall that was done by Fry Ford on the seat belt / carpet shield - that was fine. The issue I have is with Ford themselves and the lack of concern in repairing my door locks. Bought this F150 new 2 years ago and every cold day my locks are frozen. Constantly freezing to the point of either not allowing entry, or not allowing the door to shut. and getting them repaired is like talking to the wall. Really struggling to not go and buy a new GM or Ram. I've been a Ford owner for nearly 40 years, but with the lack of customer service - it really irks me to the point that I am asking myself why I would support a brand that doesn't show me that they are interested in customer service.

Pastor Ian

Service prompt, actually 15 minutes less than expected. Car clean seat cover and floor mat in place after the service. Reminded to have wheel nuts checked following wheel rotation. Friendly reception staff. Good experience all round. No, make that comment GREAT staff. Visited Monday to have the wheel nuts torqued and was taken immediately by a bright young mechanic who had me on my way again after 10 minutes...resetting the tyre pressure monitor into the bargain. Yes you deserve our business Benton fry. Wish we could give you more.... Pastor Ian on behalf of my wife, Irene.

Christian Jaehn-Kreibaum

I had my 2018 Ford Mustang GT Premium in for oil-change, tire rotation and quality care maintenance 2. I did buy my Mustang in 2019 via AutoTrader in Kingston. So, I had not bought the car at Benton Fry. The service was done in less than an hour - as promised to me. Linda, the service advisor, explained in detail the invoice and what they had done. I know, a minor service, but it left a very good impression with me.

Donna Bunting

Nice people taking care of the customers, service manager David is extremely helpful and cares about his customers

Bonnie Denison

I and all my neighbours love my new car. There are so many things to learn and I look forward to it. It drives like a dream and my baby Radar loves it also. Thanks Brad for the great service. Bonnie

Terry Miller

I had my 2015 F-150, FX4 in for it's routine oil change and tire rotation and the service was top notch! Everyone involved with my truck always do an excellent job!

David S .Zewuster

Experience was great. Service and everyone involved in the purchase of my truck was awesome. Would gladly refer anyone buying a vehicle to go to Benton Fry Ford! Thanks Benton Fry! Love the truck.

Roger Ramsay

Another great experience of service. Arrived early and they quickly accommodated me for the oil change. Desk staff is always helpful.

Tammy-Lee Moore

Benton Fry Ford has always been there for us. Top quality service and awesome staff!

felipe pitta rodrigues

I recently purchased a brand-new Ford-150. The staff were very kind and i was looked after by the staff. Im quite satisfied with my purchase and for choosing Benton Fry Ford. I would very much recommend for anyone to visit the store in person.

RYNO POWERSPORTS

Gary Leavitt met me after store hours to show me a Mustang which I ended up buying that night. I absolutely love my GT and the deal I got. Thanks again.

Dean Fransky

Good fast service on parts ordered

Lyndsay Di Varano

Sales experience was absolutely streamline. Walked in and picked a truck and had it in our driveway within 2 weeks. Steve Herrington and Cathy were in communication with us through the entire process and made the stressful 3 month search that much easier. 5 stars across the board. We had an incredible experience.

Stan Nugent

Always pleasant and courteous. Service excellence.

Graham L

My perspective is from that of a potential buyer and a 1 time parts purchase. I needed a belt for an Explorer. The ponited me to the china auto parts dealer. Not the quality of part I was looking for. Considering a vehicle. Sales staff answered questions. They know things about the models and options and arranged a test drive. In the end, we decided to wait. No pressure from sales staff. Very helpful followup calls.

Sylvia Brown

I purchased my mustang from this dealership in 2005 and I’ve been coming back for regular servicing ever since. I’ve been consistently pleased with everyone I’ve dealt with at Benton Fry Ford. I have the utmost confidence in the service department and that’s why I continue to bring my car here long after the warranty has expired and will continue to do so. Only good things to say about these people. No negatives at all.

Lori Denis

Fantastic experience buying a 2020 Ford Escape. Knowledgeable, friendly Staff. No pressure sales. Would recommend 100%

whipperwhattam

My daughter bought her first new car today best service from Chris an Benton Fry outstanding performance

Kevin Towns

Super fast and super friendly. Made my fist experience with my new truck a pleasent one...

John Rogers

Been a loyal customer and client of Benton Fry for several years. Service has always been excellent. On my most recent service call I did suffer some damage to my hard top covering the truck bed. Happen to be watching the mechanics finish up my tire change when I noticed them having trouble closing the top. Second mechanic showed up and before long all was finished. Not until arriving home did I notice a a hole in my cover caused by the the roofing locks. Bit disappointed since it was clearly obvious to the mechanics that I had damage and they didn'the speak up first. Did call back and reported the damage and I trust it will be dealt with. All the same it should have been brought up on the day.

Kyle T

Sally and Cathy are an all star team, they made buying our new Bronco pain free and fun! Sad there's no mustard anymore, but the service makes up for it!

Flávio Rivabene

I am willing to change my assessment here, but right now my feeling is one of total dissatisfaction with the company. The seller was super attentive, but today it's been 8 days since I paid in full for a used and in-stock vehicle and I still couldn't pick up the car and I really don't know what justifies it. The absence of contact is even more distressing. I definitely want to complete this deal, but I'll probably never buy there again.

Patrick May

I bought my new F-150 from Christina, she was helpful, courteous and enthusiastic. I also got a pretty good deal.

Bradley Ford

I have my Ford Escape serviced there. Yes, the lot is quite cramped, but the service staff make - especially those at the service desk - make it worthwhile. Wonderful people who will deal fairly with you. Highly recommended.

Dave Gill

Service was fantastic ask for Pam

Andre Steffens

We just bought a new Ford Escape and are very happy with our purchase. Steve Herrington guided and helped us through the entire process and made it an easy an stress free experience. I would highly recommend him to anyone looking for friendly, informed and no pressure service.

Matt Cain

I have been buying cars and trucks from Benton Fry Ford for years now... they are very welcoming and not pushy they take the time to inform you about all the features and specs of the vehicles I have been a loyal customer for years. I started out going there when I bought, 2008 impala, 2007 freestyle, then I started buy new vehicles from them 2013 f150, 2015 f150 (special order), and 2016 f150 (special order).. they support you during and most importantly after your purchase. I would highly recommend their sales and service team. *Edit* back to buying ford trucks after 2017 powerwagon, 2019 ram rebel, and 2019 gmc sierra at4, bought 2021 lariat fully loaded eco boost.

Jordan Reilly

Friendly staff and pressure free. Very informative. Looking forward to my new wheels!

Rachel Helena

Great experience buying my vehicle. Steve was very helpful, without ever being pushy or rushing a decision. Overall, the car shopping and buying experience was excellent.

Mark Bowering

Tried other Ford Dealerships in Quinte because the commercials on the radio are terrible. The experience at Benton Fry is friendly and quick. Radio Ad is awful.

John Clark

Excellent service. New vehicle was ready for pickup in two days. Took the time to go over vehicle options, set up phone, Ford Pass and a lot of general questions. Bray Ray is the best salesman I have ever dealt with.

Bob Cottrell

The Service and Parts Department were efficient, friendly and accommodating. I really do appreciate their finding the time in their busy schedule to install the new tail light assembly for my F-150.

Lesley Hamilton

Benton Fry delivers!!!! We ordered our Transit cargo van to do a van conversion way back in December of 2020 before the world knew about the superconductor chip shortage that would result in mayhem in the auto industry. Our sales guy Russell Pemberton held our hands through the whole ordeal which lasted ten months. He was awesome at answering all my concerns about the delay (and there were many) He got back to me on every email with good information about what they were hearing on their end from Ford. He dealt with my whining and my concerns like a trained therapist. Being that he is a car salesperson first and foremost says a lot about his caring character. We were lucky to have him on our side. They are worth the drive to Belleville!!! A happy transit owner.

Mark Simon

I visited Benton Fry Ford, where I bought my new 2016 Ford Escape SE, to have a full Winter Tire package installed. My appointment was on-time, and went well. Also, I checked in with my Sales Rep. Steve Herrington, who is the best car salesperson I have every come across. Overall, I am very pleased with the service I have received!

Doug Newman

Another outstanding service experience with Benton Fry Ford. Everything was as quoted and the customer service staff went above and beyond. I highly recommend Benton Fry Ford.

Jillian Engelsman (Gatenby)

Great experience with the staff. They were very knowledgeable and went above and beyond during our experience.

Danny Mo

I have had numerous vehicles from Fry Ford. The service dept. is always friendly and work is done on time.

garnet holmes

Very happy with the service..they kept me well informed on everything going on in my car...

Tabitha Pope

We had the best car buying experiance. The team listened to our needs and put us in a brand new 2017 Escape for the same prices as the used ones on the lot. Such a great overall experiance!!! I would highly reccommemd Russel as your sales guy!

Robert Carter

Professional service and very friendly staff. Definitely recommend.

David Kingdon

Excellent service as always!

Jennifer Wilson

Leased a new Ford Escape with the help of Jesse deWal. He is an excellent salesman; pleasant, informative, and approachable. The biggest plus, however, was that he was not your average pushy car salesman. Answered my questions, provided interesting details, but no pressure and no sales pitches. I felt confident that I was making an educated decision from a reliable source. I would recommend this level-headed sales person to anyone interested in a Ford!

Larry Bellwood

Great experience, great service from very helpful staff.

Nathan Naslund

I have been dealing with Benton Fry Ford for 8 years now and will continue to do so. They have always treated me fairly and their service work is thorough. Plus, the staff is friendly and helpful!

Derrek Kimmerly

3rd vehicle purchased here. 5 star service and sales. Dealt with Ben Ferguson all 3 times. Highly recommend.

bob bourdeau

A Terrific experience purchasing our 2019 Ford Escape! Super nice to deal with the Salesperson Brad Ray that is so knowledgeable and took the time to explain everything to us! A True family business! Benton was also there to give advice in a friendly manner and make us feel welcome!We are extremely Happy with the event and the car! Robert and Leslie Bourdeau

Thomas Lintner

I recently moved to the Belleville area so naturally I looked to see where my nearest Ford dealer was and Benton Fry came up. I called to make an appointment for an oil change hoping for the next day. They fit me in at a time that worked perfect for me which helped a lot. The next day I showed up for my service and everything was so quick and easy and all for a very reasonable rate of 70 bucks for a full size truck done buy a ford technician. Very happy ????????

Chris Hadwen

Always get great service. Clara is great to deal with and always get a laugh out of her. Parts department is amazing.

Damon “Cobra Chkn” Barber

Always excellent service and friendly staff! ????????

Andy Lewis

We made a Saturday appointment with Russell Pembleton to look at a new Escape. We showed up on time, and he was ready for us. Russell wasn't pushy, and made a good impression. After liking the car, we calmly and politely worked out a deal we could all live with. The car was ready as promised: at the agreed upon day and time. It was an entirely reasonable transaction. I recommend giving Russell and Benton Fry Ford a chance to earn your business.

cail592

A dealership that is always willing to go out of their way to treat the customer right. Not only did I get a deal on a new vehicle that could not be beaten by my regular dealership of 7y but also any other dealerships in a 200m radius. The service does not stop after you purchase your vehicle but continues when you have any question or problem figuring something out or decide to make new modifications to your vehicle. The service department also goes out of their way to make sure you are informed of any updates or recalls on your vehicle as well as ensuring you are happy with your service and making suggestions to improve your driving experience or vehicles appearance when it comes to modifications etc. My only regret is that I have to wait so long to buy my next vehicle from this location.

Kevin Wells

Overall a good buying experience. Bought a used Ford FLEX. Would have liked a full tank of gas on pick up (small thing). Sales rep was good and we are very happy with the car (so far!)

Frances Paxton

Great service centre with great people!

Kim Mills

Staff was extremely Friendly and helpful. I would recommend them, and for anyone who looking for a new or used car to go see Christina Gilmour :) she was Awesome to deal with

Rob York

Oil change and rotating of tires everything was excellent.

Hilary Murphy

The work that was completed was to my satisfaction, however, the communication with me regarding the problem and the solution (the vehicle was not ready for pick-up for a week due to troubleshooting that was required) was limited to non-existent. In almost every case, I needed to call to inquire what the status of the vehicle repair was.

Kathy Amorim

We stopped in just to look and in less than 2 hours we walked out new vehicle owners. Steven H was very friendly. He provided guidance on options and got us the best deal in town. On pick up day we were greeted at the door by a friend (Steven H). Our experience was truly a pleasure. Even our trip to 'the office' (CFO) was not painful. Thank you for your kindness, professional, customer focus approach.

Liz Roberts

It had been numerous years since going through the process of purchasing a vehicle and I found Benton Fry Ford to be the perfect fit for my needs. The rep who looked after me so well, Brad Ray, was nothing short of excellent! I am grateful to Brad, and Cathy in finance for making what could have been a very daunting experience a very positive one! I highly recommend checking out Benton Fry Ford for your next purchase.

Phil Cullin (MrBacon)

Great dealership, they will bend over backwards to help you.

Nathan Switzer

Only thing is closing times. When you tell someone 7pm for the whole store....thats fine but don't forget to let the person know that parts/service closes at 5pm. Not 7pm.

Peter Skidmore

Great service. Pleasant office staff and excellent service on my vehicle.

Brandon McLeod

My mom bought a card from them and they couldn't even have it gased when it was being picked up... It was bone dry.

Butch Haight

Steve Harrington A1 sales Purchased several vehicles with him, willing to come in on his day off on Saturday to finalize and give us our keys to our 2017 Super Duty..

Len Bertrand

The service at Fry Ford was performed quickly. I was waiting for my truck. The service was performed at the scheduled time and they did not try to push unnecessary work like Lange and Fetter in Trenton did.

Austin Hickey

It was pretty fast, but the staff were bi*ching to each other about everything in front of me. It didn't exactly make me feel great about handing over my vehicle to them. (On a side note, please, please, add more channels to the TV in the waiting room).

Kenley Noll

The team was great to work with!

David Evans

Excellent service from the initial phone call until delivery of my Escape. Thank you Steve Herrington and all the staff at Benton Fry. I would highly recommend!!!

Andrew Alkenbrack

Services staff are friendly and helpful....great service!

Bryan Forstner

Service is very good; An appointment is nesesary in these days, but social distancing is pretty good.

Tony Dell'Osso

Great sales lady Cristina, my son in law and I purchased 2, F 150, she was kind and patient with us through the whole process. I would highly recommend this dealership

Thomas Lucas

Great service, friendly Advisors. Always accommodating. Free WIFI is pretty fast making work while waiting less frustrating!

Tara Balmforth

My mom and dad both passed away recently and they leased a Ford Escape. I was immediately informed about their Peace of Mind policy and directed to call Ford customer care. After I got the paperwork taken care of I was able to take the vehicle back with no issues. They were so kind and made the return as easy as possible for me. I don't own a Ford myself but this policy is outstanding, all car companies should have something similar. If I decide on a Ford in the future, Benton Fry Ford will definitely be who I choose to buy from. Thank you.

James Phieffer

Great parts department. Bruce will look after you. Service is good as well - if there's any issue with how you are looked after, they will make it right. Haven't purchased a car here - yet.

Allan Robinson

Friendly and helpful. We always purchase our Ford cars from Benton Fry Ford.

Tracey St Jules

Don't apply for a position here they only hire non qualified people

Dan Lewis

Excellent dealership. Thanks Steve Herrington!

Wendy Oakley

When we decide to go to a Ford dealership we went to Belleville without hesitation. Our sales person Jesse made our day! He knew what we wanted and needed and found us the perfect truck. He was professional and very down to earth so he was very easy to talk to. 10 out of 10 Terrence and Wendy Linehan

D Richard Carr

Friendly service dept Comfortable waiting area Needs donuts

Rickey Lee Jones

David and Linda (as usual) were very helpful in the criteria and selection of the appropriate tires for my 2013 Ford Escape....I commute four (4) hours a day round trip and need reliability and safe handling on the roads....All the staff and technicians involved in the process were courteous, respectful and very professional. Merci.

P Talley

We had a pleasant experience buying a F150 from Benton Fry ford. The salesman was knowledgeable and very helpful in our selection. We would highly recommend your dealership to others.

Rob Maracle

Took truck in for oil change and a couple of recalls. In and out in less than an hour. Great job

Robert Meakins

Great sales and service everytime!

Denis Dore

I have bought many cars and trucks in my lifetime however i have to say Benton Fry Ford was the only place i was comfortable never pressure and all of my questions we asked were answered and we were not pressured at all thanks to Gary Leavitt thanks again

Jonathan Quartly-Frair

Friendly service and 1 specifically awesome mechanic!! :)

David Amberley

Another great service experience. Pre-booked my appointment and they were ready to do the service when I arrived. Shuttle service is excellent.

John Anderson

Excellent service reception. Kept me very up to date as problems with my diesel pickup were resolved.

Ben Ferguson

Always great service from the service department! Vehicle was taken in on time and returned in time frame quoted! I have purchased vehicles at this dealership since the early 1980,s and will continue to do so! The Service is THE BEST!! Thanks once again!!

Jean-Francois Désilets

Service counter is excellent at this dealer, no surprises, keep you informed of any issues and meet all their time commitments. Great efforts to put as much of the work on prepaid plans or warranties. Waiting area is small and sad but you can get shuttled anywhere during the service.

jason travers

Always amazing to deal with. Great people in all departments unlike some others dealers I have been to. Highly recommend

T Malo

Great staff. Salesman and Finance department made transition between vehicles easy. Love my new Ford

Agnes King

Great service, fantastic staff, would highly recommend. Great overall experience :-)

K Wayne Woodall

Very happy we Benton Fry Ford Brad and all staff where very friendly and helpful my F150 works great

Sanford Hatch

Timing was difficult to arrange with my schedule and Benton Fry arranged for me to drop my vehicle off, proved a loaner and completed the work on time.

Kim Shaw

Got a great vehicle for a good price

Jeff Williamson

Good service, truck repaired on time

John Joyce

Great service staff

Robin Gallagher

Went in to get an oil change. I arrived early as I always do and told them I felt a vibration at 120 km/hr. They took the truck in earlier than scheduled, did the oil change, removed all of the wheels (I could see my truck through the window) and within an hour I was back on the road, new oil, new filter, no vibration. Was told the standard Cousin Vinny diagnosis "Mud in the tires". Now, Marisa Tomei said she never heard of that but I have and it was the fix. They pressure washed the inside of the rims and it took care of it.

Elizabeth Kirkman

I love Benton Fry Ford. would recommend Fry Ford to anyone. Need anything see Pam.

Rob Workman

For the last two years, I've been waiting to get just the right Escape at the right time and price. I started looking in 2015 but decided to hold out for Sync3 in the 2016's and then wait again for the overall much nicer 2017. I'm so glad that I did, and that I chose to deal with Benton Fry Ford. My sister had a great experience there, specifically dealing with Steve Herrington, and so did I. Despite the fact that I live in Oshawa, it was well worth the drive to deal with Steve and the Benton Fry team. Steve consistently went out of his way over the last two years, working with me over email and phone to answer every question and cover every detail. When it came time to actually make the purchase, I knew exactly what to expect and I was not disappointed. I cannot thank Steve enough for his efforts and he truly is a terrific representative of Benton Fry. From meeting with Steve, to ordering with Cathy, to signing the final paperwork with Paul, I will gladly make the drive again to deal with Benton Fry Ford!

Matt Guay

They like to try and blame you when there's something wrong with the car. Ultimately they ended up covering it but asserting blame on a customer is definitely not a reputable business practice. This was a 4 trip ordeal for "Hill start assist not available" which popped up after a cars servicing. I mentioned it to them on the phone to be looked at for the next time my car was in for servicing. Upon leaving the dealership the error popped back up. I called them back to inquire about it and was told they had no idea it was a problem. Which she may have heard if she wasn't too busy constantly talking over top of me on the phone telling me what a waste of money my extended maintenance package was as I never used it that much. This was my last servicing covered under my maintenance package so I specifically told her about it. She keeps the ticket open which is incredibly nice, I thought, so that if work needs to be done it's still covered. Book an appointment to do a diagnosis of the problem - get word it's a PCM (Which I've found out is the main computer of the car) and that they'd be able to do it the next day. Bring the car back for a third time to replace the PCM. After 6 hours in the shop I get a call that it is ready. I went to Walmart just over the hill and the problem popped up again so I was pretty furious and short tempered as the problem WASN'T resolved. They booked an appointment for the following Tuesday to really try and get this resolved. I took the car in on a Tuesday, they were nice enough to give me a courtesy car for the day. I received a call saying that the part would be in the next day and they'd call me then. Then the next day happened. I got a call from the dealership fairly early in the morning telling me that the part had been sent to Edmonton and wouldn't be there for 5 days, also , they weren't going to cover the part under the maintenance warranty. I asked why and was told there was electrical tape on the wires and since I put electrical tape on the wires they weren't going to cover me. Now, I had to explain to this woman how I bought an EXTENDED MAINTENANCE package so I would never have to open the hood except to put in washer fluid, they were the ones who had been in there so if there was any electrical tape it was from either them or the ford factory. She explained that she would have to talk to the manager about it. I received a call back 5 minutes later telling me it would be covered. I drove the courtesy car for a week and a half before the part managed to come in and picked it up no charge. This review is based off my last experience with them, there have been a couple other moments that were aggravating, mostly it's been alright but this was enough to make me never buy a Ford again. 2 stars and that's because they DID fix my problem and let me use a courtesy car for a week and a half (which sucked gas and had alignment issues).

Marilyn Case

car serviced and utilized their pick up service. Great.

milan vidak

I have been in their shop with my old F 150 and was very happy with service . Nice people and very friendly. They do on your car what they say they will , they call to ask questions . When I was buying my new F 150 from them I cant say nothing else but nice people and very friendly. Will see them for new Mustang hope very soon.

Karen Claus

Very pleased with my salesman Steve Herrington for his patience in explaining all paperwork again & again in a very professional manner. He went way beyond when showing every detail of the Ford Focus which I am very thankful for. This was a great experience from start to finish with Steve. Thanks so much!!

Tina

Service department team are AMAZING!! Always above and beyond with help at the counter and quick efficient work in the bay's!

Kenn Barnett

great courtesy and attention to detail to get it right!

David Cowdy

Had recall work done and heater problem repaired, great all around staff, and appointment time as quoted

Donald Ward

Excellent service. Will definitely look at buying my next vehicle there.

Paulette Stacey

I am very happy with my new Ford Escape. It is taking me time to learn all about is's great features . The videos that were sent to me are excellent. The whole experience of buying a car at Benton Fry Ford was excellent. The salesman Gary Leavitt was so helpful with answering all my questions and showing me what I needed to know. Even after I drove away, he is still there, sending emails to help me get a better understanding of the features. And at the dealership, everyone was so friendly and helpful. It was a great experience, and I would recommend Benton Fry Ford to anyone looking to buy a car. Thank You Benton Fry Ford, and especially Gary.

Stacie Wojick

Was looking for a specific car and found it at this dealership on Autotrader. Sent in my inquiry and within a couple hours I had already heard back re: the car via email and by phone. Promptly set up an appointment to come see the car and it was ready and waiting for me when I got there! Gary was very helpful and informative, showing me all of the features and going over all of the basics when I was there for the test drive. Loved the car so Gary was great and told me everything I needed to do and know regarding the purchase of my first car - he was welcoming with my neverending emails with questions haha. I got a new Focus hatch and so far it has been great! Thanks Gary!!!

Darwin Hoskin

Great customer service representatives, appointment was on time, was provided directions for my next service appointment with timing and content. Well done!

Jon B

This was my second service experience at Benton Fry Ford and I could not be happier. The staff is kind, and professional. I will be returning & recommending to my family and friends.

Chris Layfield

Fast, friendly and reliable customer service and sales

Jeff Lazarus

Awesome place to deal with. Russ is fantastic. Also was great to deal with Doug and Chris. Happy to have purchased from here.

kim dickinson

Just bought a new car and the people at Benton fry Ford were great . Brad the sales guy was great and made the buying experience go smoothly. Nice atmosphere, friendly staff great prices .

Erin Pearsall

I’m so thankful for my recent experience at a Benton Fry. Pam was great and took care of everything for me and my vehicle was finished quicker than expected. Cannot say enough good things.

Landen Burrowes

Second truck purchased in the last year from them .Amazing team. Always organized Chris and Cathy and Linda all great to deal with. Had some accessories installed and all turned out amazing.

Faye Jackson

another pleasant visit for oil changes on our benton fords, always on time and very thorough; great service

michelle ireland

The service manager was friendly, he was working on my car before my appointment time. The service was done fast, and with a smile.

S Cardinal

Great service. Amazing staff. Thoroughly enjoy ford focus.

Wayne Brown

Both Sales and Service staff are great to deal with, and could not be happy with my experience, been driving a ford for 25 years.

Jim Shortt

Excellent Service. Quick, Easy and Painless. During the tire rotation they found a nail in the tire, which was brought to my attention and repaired immediately.

Brian Wilson

Very happy with Benton fry Ford service fast and very friendly staff great service and always recommend them when I talk about dealerships to friends

Jim Powdrill

Drove an hour and a half to have my car appraised for trade in only to be told it was going to be posted on an auction site for a few hours. I thought seeing they had two days notice of my arrival they would be more difinitive numbers to make a deal taking into account their inspection of my car. Wasted 4 hours of my day.

Mindy Thomas

Fast, friendly and efficient. Wonderful experience and happy to have went with Benton fry Ford.

Nadia Di Giovanni

Great place

Vaughn Andrew

Service is always excellent.

Samantha Haynes

The Benton Fry team are great! They are real people looking to help you with what ever your car needs may be. Christina was so kind and helped us explore our options without bombarding us with phone calls and constant follow ups. She was patient and helped line up the perfect SUV for our family. Chris Fry was also great with helping finalize the sale and make sure we got all the best deals we could get! Once we got our vehicle they made sure to help us set up what we needed in our new car and welcomes us back anytime we needed extra help getting to know our car. I would highly recommend this Ford dealership to anyone looking for honest and kind people! Buying a car is your second largest purchase and why not have someone there to help you make it a smooth ride!

Germain Flamand

I always receive great service at Benton Fry. The Service personnel and Technicians have always performed excellent services and repairs.

David Pringle

When I buy another vehicle I will definitely be coming back to this dealership, service and attitude was great

Marg Traynor

Had a nail in my tire. Took it to my dealer, Benton Fry Ford, they couldn't fix it. I needed a new tire. Tire was ordered and in just a few days I had the new tire installed and processed payment through my tire warranty. Everything went very smoothly. Staff were great as usual.

Jeff Merrill

Russell Pembleton was excellent, made the deal a reality for us

Scott Steeves

I recently had a problem with a lack of turbo from my Ford Escape. The problem turned out to be an electrical problem with the vehicle and took several days to diagnose and repair. While I was frustrated with the situation, I felt that the service department was very accommodating and provided excellent communication with regular status updates along the way. My service advisor was Pam. I'd highly recommend Benton Fry Ford Service.

Paul Pryce

My daughter had to get her car fixed at Benton Fry because of the faulty double clutch system made by Ford. While changing the double clutch, somehow the Starter needed to be replaced for $500, and Ford did not even call to inform my daughter. After the repair was done, within a week the Transmission light came on and the car had to be towed to Benton Fry again. After waiting three months for parts, Ford calls to say that she needs a new battery for her car. I guess it stopped working after sitting in the lot for three months. I spoke to the manager about these issues and was told that Ford Canada would not do anything. It seems that Ford does not stand behind its cars.

Guest Services

I called about a week ago about a part and was transferred to a very rude lady. She was so snappy with me over the phone. I was so shocked with how rude she was I was speechless. Likely wont be using their service anymore... Too bad I am now stuck with a Ford Car.

Taryn Courneya

My grandmother bought a Ford Escape here and has had nothing but trouble with it, everytime she brings it in to Benton Fry they give her the run around, never solve or look for the issue and just ran out the warranty before offering to do diagnostic work which would cost her tonnes of money. Went to another garage who could identify and offer a fix no problem. Would never shop here again after this service.

Dana Throop

Great service as always! From greeting me by name, to ensuring I understood everything, another great visit to Benton Fry Ford. Excellent precautions in this difficult time, and service with a smile.

Kirk Fleming

Great service. Very welcoming environment and pleasant staff.

Heather Slatter

They took good care of me .they had the truck fixed on time .

Nic Day

Bought a 2011 f150 was told I'd get a tank of gas with the truck when I pick it up well I picked it up and it was on empty! Went back to them and they said they will give me a quarter tank ! Then it was also showing 200 km till next oil change. You think you would have already done that so on top of the 21k I spent know the truck I had to put $110 on gas to get home plus $100 for an oil change the same day then the next day the blower motor starts making a noise and the engine starts knocking and they say that normal so now I have a new truck that makes the inside sound like a jet when we wanna stay worm ! Probably won't be going to them again

Helen Anderson

Great service department. Very helpful and a great timely manner for issue to be addressed. Thanks.

Allison Loft

Just bought my first car a 2017 Ford Focus. Ben was amazing with talking me through the process as I was super nervous because I had no clue what I was doing. The service was fast and wasn’t pushy like at other dealerships. Thank you to everyone at Benton Fry Ford for helping me with this exciting purchase!

RAJIV MALHOTRA

So, somone asked me for the reason of 1 star. Here it is! I bought used 2013 chrysler with 36k clicks. Expect it to be in good condition as its under warranty but there are certain things with are dealer resposibilty e.g satey. I am located at the other end of toronto. They don't have a shuttle to pick you up for a 1 km distance.. We agreed on the price and they were suppose to repair a small dent. After the price finalising, they didnt want to repair the dent, then I figured out there were few accessoried missing. They didnt want to pick up the cost. I ignored it. The price was not bad but the quality is hightly challanged.The car was not even properly shampooed from inside. It was snowing the day I picked up the car, after few days I noticed theres barely any tire tread, eventhough I asked them earlier on the phone. The rotors and brakes are not good needs a repair/replace. When I taked to them they started giving excuses, you signed these papers, etc, etc. We can't take a gaurantee now. So, now I am thinking of pay myself, get saftey done, get the brakes fixed and charge them for all what needs to be done. I thought its a Ford dealership, it should have certain standard but customer service and quality is very poor. Make sure you guys double check before you pick up the car.

Gerry T

Just about the worst customer service ever

Janice Gallagher

My last visit at Benton Fry Ford was great as usual. Im always treated great by service staff and find them very knowledgable. Thanks again for a great visit. Janice

Brady Surerus

Definitely recommend! Huge thank you to Fry Ford for helping me get the truck I wanted!

Mike Fobear

Absolutely excellent service from Ben Ferguson, and especially Cathy Wilcox, they both made my purchase easy and hassle free very professional. Can't say enough about them. Will be coming back for sure. Thanks again.

Pat St.Germain

My vehicle was towed to Benton Ford on July 4 relating to a transmission issue. I purchased my Ford their in 2017. After repeated phone calls I was told it would require the transmission to be removed. Many promises that it would be completed promptly. Yesterday the service manager Dave told me it was going to be completed first thing today(July 12). Yet my car sits out front and remains unserviced. Terrible unreliable service department. Dishonest with poor communication. I will never purchase a vehicle from them again nor use their terrible service department. I recommend you avoid this business!! Update July 20th- It been 16 days since my car was dropped off and still my car is not fixed. No contact from Benton Fry Ford since last Tuesday. Ford quality service at its worst!!! Update August 6- 33 days later and my car is finally ready. Do not trust Benton Fry with your vehicle. You will be disappointed.

Elizabeth Warner

AS usual, Benton Fry's service was wonderful. My only complaint was that someone put my finished service report in the wrong place, and if I had not gone to the desk to ask when the car would be ready, I would still be sitting in the waiting room reading.

Lisa Rowe

We have been a customer of Benton Fry Ford for 10 years now and love this friendly, family orientated business. Special shout out to Brad Ray for being our sales rep all those years.

Brandy McMillian

Best vehicle purchasing experience I've had! Ben Ferguson in sales was very professional and knowledgeable about Ford vehicles and the Edge in particular which was what I was purchasing. He encouraged several test drives to ensure I got what I loved! He doesn't make you feel pressured at all and really does go the extra mile to get you what you want even if it's not on their lot. Tanya in finance was awesome as well. Something that I thought was going to be stressful wasn't at all. My credit approval was back later the same day and after I chose my vehicle she took care of all the details for me! When I picked up my Edge Ben actually took the time to go through all the ins and outs of my new vehicle with me! He cared about taking that time to make sure that I knew how all the new technology worked! He genuinely was excited for me as was everyone else! I am extremely satisfied and would highly recommend Fry Ford to anyone who's in the market for a new vehicle! Love my Edge! Thanks again :)

Carolyn Sills

Excellent service and friendly helpful staff

Edwin Sparling

As always the girls on the service desk take very good care of us . This time I also got hug prayers for my wife in the hospital many thanks for their concern.

Charles Patrick

Great service at the parts counter however beware of the mechanical service. Took my ford vehicle there once because of limited top end speed and they tried to tell me it would need a new intake manifold, $1500 at least. Turned out it was a common ford problem of plugged EGR ports in the back of the throttle body; Thanks to Scotty Kilmer on Youtube. It was about a 20 minute fix for an amateur and no purchase of new parts was necessary.

steve hicks

Very good. Russell answered all my questions plus plus and put me in the best deal and the best truck for my needs. Very happy thank you fry ford and Russell pembleton

Pat and Steve Turl

As usual, the service performed on our 2014 Escape was excellent - finished in a timely manner and the service reception personnel were very hospitable. This Ford dealership is, and will always be, number 1 in my opinion.

Jessica Manlow

I traded in a four year old fiesta because of the transmission issues they couldn't resolve. It was a cute little car but in the end, having it in and out of the shop was not fun and knowing its warranty was coming to an end was scary. When the car shuddered as I turned left in an intersection and I stood still, I no longer felt safe and needed to find something else!! I was even willing to give ford another chance but they couldn't offer a fair deal.

Dudley Huckle

Best dealership for miles around. Great service, reasonable prices and a fantastic staff. 5 stars.

Cindy Howard

Went for an oil change, proper physical distancing followed, sanitization of common areas was being done-door jams etc, friendly staff, good service.

DK / KK Dave / Kim

Just drove around check out inventory

Dawn Foster

Experience was excellent. Timely and efficient service.

Jon McKenzie

Brad is an excellent salesman. Very happy with my new escape!

Lisa MacNeil

Friendly and helpful staff. Very nice to deal with.

Arhaan Kid Blogger

If you are looking to buy a Ford you have to go see Russell & Sales Manager Aidan at this dealership as my experience was really good.

sluggo mc

Great staff and repair shop . Be nice if they had car loaners or even shuttle sevice

Ken Baumhour

Was a great experience.

Wayne P

Great experience. Brad and Kevin were excellent to deal with and I would recommend these guys to anyone

Mallory Walker

What an amazing experience. Above and beyond customer service.

C H

Hi Ford, I'm having the worst experience with you guys. I call about a leak underneath my car on the drivers side. So I took it in for my appointment and you guys didnt do your job right that's for sure and plus the guy that was working on my car left a tool underneath my hood. That's dangerous. Charge me all of this stuff, mins the timming belt that needed to be fix that's fine and didnt do anything about the leak. "All they can say my car is fine and leaks are hard to find." No it's not, no car should be leaking and some leaks are easy to find. I took my car somewhere else and GUESS WHAT he finds the leak right of the bat, plus he even shows me it and I'm still puzzled on how ford the auto shop worker couldn't see the leak. My leak was coming from my transmission area, seals where broken.That means you never looked underneath my car. Like wow it amazing how company's can get away with this and I probably wont even get some of my money back. My car is fixed now because of this other company.

Linda Keuning

Quick fix of blower fan told what to expect if it happens again. Thanks Dave for your help.

Jeff Ross

Very pleasurable experience. Quick appointment time-not 2 weeks later! Fast in and out time as well...no complaints.

Roy Y

Great service Pam always gets me in Quickly and back on the road!!

Mary den Ouden

Benton Fry Ford has a comfortable atmosphere and friendly staff, plus you get the feeling and knowledge that they are concerned with getting the proper service for your vehicle and are there for you when you decide on a new or used vehicle, too. The accident I had 4 days before Christmas 2017 wrote off my 2014 Ford Focus and they tried their best to console me and help with choosing another vehicle, especially since I wasn't thinking too clearly at the time. Great place to go!

Tommy Johnston

Great truck buying experience, no pressure, knowledgable staff. See Christina G, great saleswoman.

Natalie Doreen

Every time I am at FORD, Belleville, I am always greeted and everyone is friendly and helpful!

brent lessard

Always friendly and courteous , price was a little higher than anticipated and no free car wash, other than that experience was good

Al

Benton fry ford is the best dealership in Canada fast and professional Service staff. Great to deal with.

Jason Ryan

Poor customer service I no longer go to Benton fry for customer service . I have had my doors repaired too many times w With no luck on getting the issue fixed.

David David

Best experience with a dealership I've experienced, great salesmen, friendly and straight forward. Highly recommend Benton Fry if your looking for your next Ford

Timothy Nicholls

Was there for about an hour looking at various vehicles no assistance from sales so left

QCC Ice

Hassle free service. Excellent place to have a vehicle serviced

Marilyn Balson

Very courteous friendly service.....Would definetely shop here for our next vehicle.......

Charlie Fleming

Excellent service at Benton fry Ford. Brad provided great advice when we asked about terminating our lease and purchasing our new 2017 F150 Sport . All staff were extremely friendly and always willing to assist. This is our third F150 from Benton Fry ford and we love the service and product.

Tim Jones

Great staff, helpful and very clean.

Mark Griffiths

Big dealership, how did it feel? It was like going home, with no pressure, lots of good advice. Very laid back, which was a breath of fresh air.

Blaine Bates

Stopped in 10 minutes before closing with a tire problem. They took my vehicle right in and the tech stayed late to fix it!!! 5 star service!!

Cindy Coates

I was shopping for a decent 'used' SUV. When I dropped in at Fry Ford and saw what I could buy a 'new' Escape for, I knew I had to have it! Salesman Steve was great. Not pushy, friendly and very helpful! I am sure that when I return for any service, I won't be disappointed. Would recommend visiting Fry Ford!

Brad Vanhecke

Pam is excellent but I am still a bit concerned why my vehicle needed rear brakes after only 60,000 km.

David Bramley

Service was as expected ...acknowledged ...processed ...and made assured I’d be done quickly ....then made comfortable ... No problem recommending the service department at Fry Ford ...,

Andy Hornsby

I purchased my first new vehicle in 20 years from Steve Herrington at this dealer. Steve made the entire experience easy and I didn’t feel pressured into anything. He determined what my needs were and made suggestions as to what vehicles met those needs and how to save money by selecting certain packages etc. He went over and above to ensure everything was as easy as possible and I drove out the door with the vehicle and payment I wanted. If you are looking to purchase a new Ford vehicle I wouldn’t hesitate to contact Steve and make an appointment ASAP.

Roberta Woodstock

The service here is awesome!

A Burns

TERRIBLE TERRIBLE SERVICE!!!! If I could give it no stars, I would! Where do I start...We were informed that one part was on recall so we scheduled an apt to bring the car in, after having the car three hours they didn’t fix anything, we were still experiencing the issue, so we called and scheduled another apt, same thing.. NOTHING got fixed. This happened another time and finally they told us that they ordered the right part and needed the car for the entire day. We weren’t given any replacement vehicle for the day at all, they told us we had to book that in advance which we were never told about. The customer service people were extremely rude and on top of having no car for the day they charged us $300 for a part that they said would have needed replacing sometime in the future. I wouldn’t recommend Ford to my worst enemy.

Bob Wallbridge

Great service team.

Landen James

Great experience from start to finish. Great communication, trade value was bang on and staff were great to deal with. Chris and Aiden in management , Christina and Brad In sales and Cathy in finance. As a salesman myself it’s hard to be on the other side of the desk sometimes. Smooth and easy process. Thanks guys

eddy oueini

Bought a used 2013 edge.... they promised an oil change and new breaks... breaks are faulty and no oil change has been made... sent it back for fixing..... picked it up still faulty breaks..... i just dont know what to make of this experience ...

Adam Hagerman

Good ppl and survive manager is really good also

Glen McNEIL

The best service team on the planet, the three ladies who run it are exceptional and so helpful that you wouldn’t think it was possible that you where dreaming but no it’s real check it out for yourself

B Alcea

Service was great as always. The only problem I have had is booking the appointment. I come out of town and it took about a month to find an appointment that worked for me.

Roy Goostrey

Always a "job well done" Cannot give you enough praise for everything you do and have done over the last 25 years.

Tony Bassutti

Excellent service once again . Would definitely recommend. Thanks Lynda for looking after our car.

Earl Monds

Heater on 2014 Ford Edge stopped working,had no appt. but the had car in and fixed in one hour,Great service but cost $112.00 for labour no new parts!,,

Ronald Johnson

I had a very good experience at Your dealership. Sale people are very friendly and do not pressure You. They give You all Your options. Would recommend Your dealership to friends. PS Salesman came out to MY truck and set up My phone and went over everything. Great Job.

Julie Prinzen

Service staff is demeaning make you feel belittled and they aren't very helpful. Very difficult to set up service dates as they don't like to use their rentals just their shuttle service. Overall poor experience have had issues with the 2014 fiesta since I bought it but Ford won't recall and fix properly. Won't be buying here again.

Sallie Kirkwood

Relatives who used Benton Fry Ford for their last vehicle purchase recommended this dealership and the salesperson, Ben Ferguson. I took their advice and I am pleased to say I also had an excellent experience. Ben knows his work, is friendly, sincere, patient, and easy to talk with. He answered my many questions easily. I never felt any pressure. On the day of transfer, he was super organized with the paper-work, and also gave a good tutorial on how the Ford Escape worked. I visited 2 other dealerships, and feel the price for my trade-in and purchase price was fair. I am not a Belleville resident and travelled some distance to do this purchase.

laura monaghan

Both my experiences while purchasing my new car and with the service department were great. My sales rep Brad was very knowledgeable, courteous and helpful. The service department showed me the same courtesies while getting my snow tires put on and my back up camera repaired.

Simon Vidal

My 2010 F-150 experienced an electrical issue and it required the expertise of my dealership. I was able to make it there and explained my situation. Linda Warburton at the service desk provided me with outstanding customer service and was able to get my truck in for service. Less than 36 hours later I was back on the road. I highly recommend Benton Fry Ford service department, they're fast efficient and always willing to help. Thanks Linda and the technicians who made it possible.

Jessica Weeks

Shopping for a new vehicle at Benton’s was a breeze! Everyone who works there works hard to get you exactly what you’re looking for and they are super speedy about it! If you’re looking to buy a vehicle, I 100% recommend Steve, he’s a phenomenal salesman and a great guy!

LIZ SWEET

We always have excellent service here

Matt Ellis

I am a repeat customer at Benton Fry Ford. They treat me with respect and do everything in their power to make a deal work. Russell in Sales is super friendly and honest. I have been to other dealers in town and Benton is hands down the best.Laid back environment and friendly staff make it easy to make a decision on a vehicle.

Anton Birioukov

Terrible service. My almost brand new car which is under warranty broke down. Took two days for them to come get it because they apparently don't work weekends. Never offered a loan car. And insisted I come pick up the car once fixed. Do yourself a favor and find another dealership. There are literally dozens of them around here.

Lloyd Scammell

Everything was completed well as usual. I have grown accustom to this excellent service.

allan detlor

Sally was very pleasant and enthusiastic in selling me my car ..so patient and accommodating...best vehicle purchase experience ever ..thankyou Sally and Benton Fry Ford ..will recommend to my family and freinds and coworkers.

Phil Charlton

Gary n cathy were the best. True friendy proffesionally took great care of my new purchase.felt very comfortable when makin the deal

Donna Huffman

All the staff are friendly and helpful. Special mention to our sales person Steve Herrington. He took time to explain all the features of my 2019 Ford F150 , answer questions and ensured the vehicle was ready on time.

Paul

I went to trade in a 2008 truck and wanted to upgrade and the salesman for used vehicles insulted me by the price he offered me for my used truck which is in better shape than the one I was looking at to buy from them. I will not ever go back or recommend them to anyone. They should be real proud of there team.

Tammy and Andy Lambert

Awesome job Chris Fry! Bought a Bronco and an F150 and picked up on the same day.... Chris was very thorough with showing us how everything worked on the vehicles and even took us for another drive to make sure we knew how things worked before we left the dealership. Thanks very much Chris ????

Gaetane Gibbs

excellent service

Steve Price

Won't fix a transmission problem since we bought the car new 5 years ago. Just keep putting in the same parts that keep failing. Wont stand behind the product.

linda mann

BEST DEALERSHIP FOR SALES AND SERVICE BY FAR

Allan Rumbles

Great place. Great service!

Peter Eh

I had an excellent experience in dealing with Benton Fry Ford. The salesperson was extremely helpful and knowledgeable. Will definitely recommend this dealership.

Chris C

Great Experience overall! I did most of the deal over the phone and was a little skeptical at first. However everything was delivered as promised. Steve Harrington was great to deal with.

Darlene Ripley

Pam was great help whatever I need from her so I am happy customer

Brenda Reid

Issue assessed, appointment made, appointment kept...EVERYTHING went perfectly. No waivering on appt times, length of time and phone calls made exactly as promised. Good to go!

Jeff Burtch

staff is great and are very helpful. very good buying experience

Wanda Soules

Have been dealing with them for a few years now and always going back. More than helpful with my new purchase. Thanks

Roger Wilhelm

I am in the market for a used vehicle. They have a decent selection but I did not find something that interested me. Friendly and helpful staff who didn't pressure me too much.

Jim Gilham

I have had nothing but fantastic experience with Benton Fry Ford. They take care of their customers in both the sales and service department.

Steven Whitney

Very friendly service. Efficient. Good communication.

Theresa Slatter

Great service again as usual. I was late for my appointment and phoned. No problem see you when you get here. Checked to see if I needed maintenance ( not yet). Got coffee, sat, read up to date magazines, talked to other customers then Linda came & said my car was ready. Paid for tire storage got my keys car and went shopping!!!

Brenda McIntosh

Christine was very helpful and informative to work with. We felt that she went above and beyond making sure we had everything we wanted in a vehicle and we would not hesitate in recommending her to our friends.

AudreyBob Moore

Great service staff. Fast efficient service.

Bruno Borovskis

Russel Pembleton was the salesperson who helped with my used Edge purchase. Benton Fry Sales Ltd kept all of its promises and Russel was very thorough, pleasant and timely. I am very pleased with the vehicle and my first experience with this dealership. Bruno

Jean Taylor

Ben our salesman was very helpful and knowlegeable

Jeff Robbins

Always quick, honest service.

Todd Young

Very quick and courteous service and were ready for vehicle upon my arrival

roy eisan

As always the service was top notch and remains top of the line

Stan Morgan

I have known Benton for many years. When I first started as a Ford Motor Company Representative, Benton took time to teach me about the Retail End of the business. We became good friends. I just purchased my second pre owned Vehicle from Fry Ford, a 2014 F150 and I was treated like I had purchased a new truck! I travelled all the way from Quebec to deal at Fry Ford due to trust and the Customer Service I knew I would receive. I wasn't disappointed!!! Ruby is in a good home here in the Northern Forest! Merci Benton & Sally for your Great Service!

Gloria Wilson Taylor

Always a pleasure dealing with these people. Great locally owned dealership!

Colleen Zetaruk

As usual the ladies on the front service desk give superb top notch attention and the service techs and mechanics are the best! Every visit is consistantly courteous, prompt and efficient!

gary wheeler

Just bought out families 7th vehicle from FRY Ford, specifically salesman Brad Ray. He is the most down to earth and upfront/sincere salesman I have ever met. They (Brad) goes the extra mile to find the vehicle you want, I will continue to buy from FRY and Brad for the rest of my vehicles. Good work Brad !!!!!!

Cheryl O'Hara

I was in for an oil change and have always found the service ladies exceptional. They keep me updated as to what and how long it will be while I wait. Thanks to an efficient group. Cheryl

christophe giroux-gagne

My vehicle got good service at Benton Fry ford . The employees were very helpfull

Blaine Loft

Excellent service and workmandship on my recent visit to Benton Fry Ford. My vehicle was serviced at the time it was scheduled to be and work was completed in the time stated to me. Very satisfied with Benton Fry Fords service.

Mike Hagan

I am a repeat customer and have always had excellent service at Benton Fry Ford. I highly recommend Russell Pembleton as a Sales Consultant. He is attentive, thorough and quick to answer all of my questions. Quality of customer care is important and this dealership has never disappointed me.

Tom Dewey

As usual excellent service and very friendly staff. I was late for my appointment due to 401 accident and staff made it possible for me to have transportation to my noon hour commitment with friends even though my vehicle was in for service and I had not previously reserved a courtesy car.

Frank Gibbs

Always great service.

Matthew Burt

Bought a 2013 Fiesta. Great car. Steve helped us find the car we needed, with the gas mileage we had to have. Amanda pushed the loan through in record time for my wife to start work two days later. Service centre is quick, and the work they donis excellent. Love my car, love Beton. Great company.

Melissa Baitley

Our experience was great. Our sales person Ray was wonderful to us and took the time needed for us to get to know our car

Ivan Duffy

Good friendly and prompt service. very contentious regarding the current covid situation

Jeff Porter

Linda in the Service was great as usual

Carla Mills

Fair prices & great service. Thanks Gary!

Don Clark

All went well as it usually does when getting our vehicles serviced @ Benton Fry Ford.

Phil Ainsworth

Always excellent reception and repairs. I've been going here for 30 years.

L Patrick Findlay

My family have been dealing with Benton Fry Ford for service for nearly 20 years, and have always been very happy with all aspects of their work. Over a dozen vehicles in that time... We will be back!

Daryl McDonald

Friendly fast efficient service

B&E Davis

Got the appointment when I wanted it; quick & friendly service. Coffee and water cooler in the comfortable waiting area were nice touches.

Gwen Laughlin

Love my Ford Jesse DeWalt and Chris Fry were awesome to deal with.

Belinda Kelly

Great service and fair prices. The staff are exceptional.

Jim Simpson

great experience, Brad Ray went out of his way to accommodate during the pandemic

Deb Shoniker

Staff thorough. Shuttle service Our salesman Steve, always acknowledges me when He sees me. Doesn't forget, a client.friendly staff.

Fern Tully

GreT service.

David Lilliman

THE LADY THAT I DEALT WITH, WAS POLITE AND KNOWLEDGEABLE, AND THE BOTTOM LINE IS, THE COSTING OF MY BUSINESS WAS VERY REASONABLE

Brian Moloney

I just purchased a used F-150 from Fry Ford and asked about a recall on the oil pan. Linda was able to get a replacement on order once the vehicle had been transferred into my name and contacted me to set an appointment. Her response to my request was immediate and the service was done as scheduled, in the time frame appointed and very efficiently. As a new customer I am very impressed with the service I was given and highly recommend Fry Ford. Thanks 3 Jan 2022: It was time for my oil change and inspection and everything went great again.

Scott Tackaberry

Brad & the rest of the sales team & finance were amazing. I bought my first brand new vehicle (2020 Ford Edge Titanium) The process from the first moment I walked in was easy and stress free. Thanks for the great experience I look forward to dealing with Benton Fry Ford again in the future. Keep up the great work everyone. Thanks again Scott

Karen Poste

I purchased a new F150 and the experience was great. Gary Leavitt, my sales person, was knowledgeable, helpful and was there to help when some questions/concerns were expressed.