Reviews of Belleville Mitsubishi (Car Concessionaire)

Mackenzie Grant

Fantastic dealership! They'll treat you with respect and dignity. That is, mighty difficult to obtain in todays world. Kim from service is friendly, inviting and easy to get along with. I had an opportunity too speak with Dylan Preston from sales. Stand up respectful guy. No pressure, buddy like personality makes car viewing experience easy. I will be providing Belleville Mistubishi with future business. 10/10 rating!

Sarah Rogers

The staff are very friendly and great to deal with! No pressure, down to earth people. Great customer service reps and communication is great! Dylan was an awesome salesman to work with and helped make our purchase run smoothly. We will definitely be back!! And recommend anyone to go here! Loving our purchase!! They also go over everything they can think of before you drive off their lot! Above and beyond is how they work!!

Pierrôt Ouellet

(Translated) They offer a very good service and it easy to get a quote for oil changes. They offer very good service and it's easy to get an appointment for oil changes or vehicle maintenance. (Original) They offer a very good service and it easy\fast to get a appointment for oil changes\vehicle maintenance. Ils offrent un très bon service et c'est facile\rapide d'avoir un rendez-vous pour les changements d'huiles ou la maintenance du véhicule.

P B

Professional attentive service

Patricia Conroy

Great staff and service

Mathew Gotthelf

My wife had a belt replaced on her 1 year old car. Service guy told her "we don't warranty parts that wear out. So she paid for that to be replaced. Then they also charged her 180 dollars to check her brakes and grease the rotors. So sad taking advantage of a woman. Shameless! Your reputation is really bad for up selling We will not be coming back ever again. My headlight fluid how much is that $300? Oh can I get some air in my tires how much of that be $500? Your reputation is s*** my friend!

Ahmed Ali

Great customer service

Sean Dicks

Always receive great service here.

Heather Cartwright

My husband and a had a safe, visit. Our car had a oil change and they fix the auto start. We were there about an hour, all good. Thank you ????

J Brown

Fantastic service. Thank you.

Pitter Patter

On behalf of Belleville Community Policing we want to send a big THANK YOU to the Belleville Mitsubishi team! Your donation will help us in making our annual Pitter Patter fun run a success. we couldn't be happier to have the support from such a great organization! Thank you for all you do within our community Colin and Ben! Erin Mc Adam Chair, Belleville Community Policing

Rob Pirate Radio Underground

Great service

RCSCC Quinte

We at RCSCC Quinte (Belleville Sea Cadets), would like to thank Belleville Mitsubishi for their generous donation of a very nice, brand new mountain bike. One lucky cadet will be super happy to receive this. The staff at Belleville Mitsubishi were super friendly, chatty, and genuinely happy to see the bike go to our cadet unit. Thanks Belleville Mitsubishi! The staff and crew of RCSCC Quinte

Dave Schickler

Car maintenance visit! Went well.

Lisa Beals

Friendly staff, willing to help and go the extra mile. Not to mention the best warranty going.

Cmdr Dumbass

The “owner” who responds to the negative feedback sounds pretty condescending.

Paul German

Nice clean very friendly people and great vehicles and good value for the money

kerry “Carebear” i

Great service

John Ryan Leduc

Commission based staff do anything g to make rent...

Eric Kellar

Without going into specific details, my next vehicle will not be a Mitsubishi. I have been a frequent customer for over 9 years after purchasing my car there and dealer servicing ever since. Now i am being treated like I have no value to them. If you own a Mitsubishi it's worth the drive to Peterborough for service. If you don't own a Mitsubishi I recommend considering something else in the market. Edit: I sold my Mitsubishi and will never buy another. Since Belleville Mitsubishi continues to refuse to accept any responsibility let me fill in the remainder of the story. I purchased the parts to replace my exhaust manifold as it had cracked. I attempted to replace it myself but due to time constraints I was unable to finish the job. I did break one bolt on my turbo. I put it back together and drove it to the dealership. As my car needed no significant maintenance prior I did not need to frequently visit. The oil change was most recently done at Universal Auto in Kingston. I dropped the vehicle off on Weds morning at 0730 and supplied all of the parts. I was informed I would have the car by the end of the day. End of day came, and the car was not ready. Mitsubishi requested to keep the car overnight so I agreed. At approximately 11am the next day I received a phone call from the dealership informing that I needed to replace my turbocharger. Their mechanic had broken 2 more bolts on the turbo and missed center trying to drill out the old bolts. $5400 quote later I asked them to find an alternative to replacing the turbo. They sent the turbo to a muffler and brake shop, which stated they could not repair the turbo. I called 2 machine shops and got one agree to repair the turbo. To their credit they sent a driver to drop the turbo off at the machine shop on Thursday afternoon. The machine shop completed repairs on Friday morning. The turbo was repaired at my expense. The turbo was returned to Belleville Mitsubishi by noon. The mechanic needed to put the exhaust manifold back on, which is a fairly simple job. I was told that I was not a priority customer as they did not know when my turbo would be returned so they did not resume work on my car. It was a long weekend, so I was without my car for another 3 days. Day 6 without my car they resumed work in the afternoon. The job was finished just prior to close, and I was left with over $1000 bill (remember I provided parts). I asked to speak with a manager prior to payment, but was told all managers were on vacation. I was then told that I pay for the car or they would hold it. In order to get to work I needed a car... Still wishing to speak with a manager regarding the high cost of repairs, I was told the car wouldn't be released until I paid. The shop manual for the vehicle states the job would be 3 hours. They took over 10 hours. Left with no choice but to pay, or they would hold my car hostage, I decided to pay. So I could go to work. I will add that the repair was good, but way too expensive. There is no recourse for how long the job takes. The attitude I received was poor at best. No managers on duty as all were on vacation at the same time...

Mark St

While I didn't go through with a purchase, I did have a very positive experience working with Dylan and Terry. If you're in need of a new/used vehicle, please consider this dealership as the service is great. I hope to connect with the dealership in the future.

Deanna Wood

We are so happy with our Eclipse Cross!! Dylan was absolutely excellent with sales and service! Would highly recommend Belleville Mitsubishi!

Kyle DesRoches

Excellent Service! Ended up buying a vehicle. Professional, knowledgeable and no pressure. Highly recommend.

Blair Hutchings

We went to the dealer to look at a used car and ended up buying a brand new Mirage. Tim was an incredible kind and honest salesman and he and Terry went out of their way to make sure we were satisfied. We were looking for a car to flat tow behind our motor home and the two of them found answers for all of the obstacles that arose. Not only do we have a car we really enjoy we have new friends. I highly recommend Belleville Mitsubishi.

Ryan Tremblay

Best service I've ever had at any car dealership I have ever been too. The staff treat you like family and are extremely professional.

Michael Brown

Excellent experience at Belleville Mitsubishi, professional,helpful. Kim in service is excellent and the mechanic whom I apologize didn't get his name was professional and put my mind at ease. Great group of people working here and I will be a long term customer. Thank you and God bless.

Taylor Russett

Belleville Mitsubishi has amazing customer service and has a very sleek and modern looking showroom. We bought our car from here and works great and surpasses our expectations. The great service department after our service visit in the summer gave us a free car detail which was nice to see that they care about their customers.

Pat Kober

Stopped in last week for a look. Sales person who came out didn't spend much time because I wasn't buying right away. Went back today to test drive an RVR. Stood by the cars for 15 minutes Obviously looking like I was interested. No one came out to see me.

Steve Stark

Im severely disappointed in the service at Belleville Mitsubishi when i thought about buying my car they communicated frequently and once i drove of the lot i have not heard a word from them i emailed about a haze on windsheild the first three weeks of ownership amd it has been 6 months since purchase and im still waiting a response and Mitsubishi encourges you to use there site to make service appointments again it has been 5 days havent heard anything. I personally would recommend you stop at Belleville Dodge the respect your issues give u a phone call regarding service and they also have promos with their oil changes Very dissappointed i traded in for this lack lustre treatment will not buy another vehicle here and will tell everyone who wants to listen my disappointmemt in this dealership

Patrick Smith

We had the pleasure of purchasing two vehicles from Colin and his staff. We bought a late model Lancer and a late model pickup. Both vehicles were used , low mileage, and in extraordinary condition. There was never any pressure, no surprises, and very competitive deals. I have no hesitation recommending them to anyone.

EL GORDO

They have great customer service. I come from sw Ontario to get my car serviced here. When I am up in the area.

Lise Nadeau

I give 5 stars very good service very satisfied with my new vehicule

Michael Mckee

Very courteous service staff. Engaged and helped me save money by identifying warranty work on my park brake. No problems getting the appointment time I wanted and were very accommodating when I needed to change my time at the last minute. Very satisfied.

Rod Hutcheson

Wonderful service dept, best sales people in town . Miss their shuttle service

Leonard Taylor

Needed to charge Nissan Leaf ( electric) but dealer knew very little about charging machine on outside of service dept. Had to phone owner of charging machine to get info on how to use it. Considering Mitsubihi has hybrid vehicles they better find out how to use it.

Ian Jones

Just looked at lot cars so didn't deal with them.

Kyle Grace

Friendly staff and great service

Carolyn McColl

Friendly staff and great cars.

Krystal Costanzo

Great experience. Very friendly staff

Shonagh Simpson

Hands down the best service/garage I have ever been too. Gary and Linda are friendly, honest and incredibly helpful. Things won't get fixed that don't need to be fixed. The mechanics are fantastic. The list is far too long with all the great experiences I have had here. We even take my husbands Toyota here. Awesome spot.

Art Bach

They went out of the way to help me with my car

Camille Parent

March 2017- The dealership lost my tires. Staff and owner have been extremely disrespectful towards me. After threatening to sue the dealership, the owner informs me I am no longer allowed on the dealership property. Since I purchased the vehicle brand new from the same dealership, I was expecting more. Big time buyer remorse!

Ben Wilkins

Great car at a great price with a great experience.

Linda Ryder

The best place all around for new..or..used..for a new ride..Great Service..and..people..I will give them a..5..STAR..Service...

Property Management

Great experience dealing with Belleville Mitsubishi. Our family highly recommends visiting. Colin, Terry and Dylan took great care of us and we love our new Outlander!

Ross Drummond

First trip to Belleville from Kingston for first service. Very friendly. Received a drive to where I was going for the day and would have been picked up if I needed the ride. Oil change was free and they washed my car as well! Only thing they might have done would have been to put it on the charger so l could get back to the 401 using electricity only. Very happy. They also gave me anticipated service times and estimated costs for the. Good work Mitsubishi. Just wish I had a dealer in my town.

Yvette Prestidge

Pleasant and very informative

T-Marie Carter

Excellent job detailing my van; surpassing my expectations. Made a WELL LOVED family minivan look like new again. Assisted my dad in purchasing a new Mirage. Sales staff were knowledgeable, approachable and patient. Wouldn't hesitate to recommend Belleville Mitsubishi in the future! Thank you so much!

James B

After exchanging emails for a few days with the salesman I decided to make the 7 hour round trip to buy a used Cadillac CTS-4 Sport Wagon. Tim said he would look at my car for trade-in. He asked me what I wanted for my car and I told him the minimum I would be willing to take. He assured me we could work out a deal. Upon arriving to see the car I immediately noticed that both headlights were full of condensation and water drops. When we got in and started it the oil change message came up (not a good start). As I was driving away in light snow and freezing rain I noticed that the wiper blade was literally falling apart. I cut my test drive short because I couldn't see the road enough to drive safely. If this is how they present a car to a prospective customer it does not represent the dealership well at all. Back at the dealership I was asked if we liked the car and I listed the faults and said "no not really". It was then that I was offered HALF of what I had stated in the email as my bottom price for my car with the usual excuses... hard to sell with a manual transmission blah, blah blah. When I asked the price of the Cadillac I was given basically the full price minus my trade-in. I told Tim what I thought the car was worth and he went to speak to the owner. "$13,000 out the door" he said as if it was a deal. I then left the dealership as there was no negotiating to be done obviously. I did the math and his deal of a price was the full price for the car and my meager trade-in covered the tax. I was disappointed that after many emails I still wasted 7 hours of driving time in bad winter conditions and $60 of gas to find out what I could have been told in the comfort of my own home. Never again.

Amanda Mayer

A huge thank you to Colin & Ben for the donation to No Limits Youth Organization. Your generosity is helping to make a difference in the lives of the youth in our community. Thank you!

Johnathan Smithson

They don't sell electrics