Reviews of Belleville Dodge Chrysler Jeep Ram (Car Concessionaire)

Sigrid Tremblay

Great service by good people. I highly recommend this place ????????

yvonne poole

Good service, nice people but could not give 5 stars due to no fault of the dealership. Because of Covid, we are in lock down & this takes away from what is normally great service. Still, bought a new van & looking forward to pick it up tomorrow. Salesperson was great! UPDATE: Had the van for 5 days now. Requested no dealer badges on vehicle but there they were! Now have to return to have them removed, ☹️ Discovered no tire repair kit in vehicle & again must return to dealership to pick it up. Paid extra to have a trailer hitch installed. Unable to plug in wiring without potentially damaging bumper?? Sloppy workmanship!

Nathalie H T Partica

Transparency is everything. You'll get nothing but transparency from Belleville Dodge Chrysler Jeep. Very honest, EXCELLENT staff. Reasonable service rates. Thanks guys! ????

glen ogden

All things were taken care in a prompt and efficient manner. Service department staff were great. Wait area was comfortable lf and Daisy and Otis (my golden retrievers) Oil change and tire rotation and out in 35 minutes Thanks all Glen Ogden

Andrea Statton

Exceptional service! Becky help determine the issue I was having (loose wheel lug nuts) by listening to the issue I was describing then went rfith over and torqued the nuts. She then arranged for another employee (Shay?) drive with me to ensure that resolved the issue. Incredibly grateful to Becky and her knowledge, skill and professionalism!

John Moore

Wow! I thought I was going to get the usual when it came to car dealerships. I was anticipating a real loud guy that would try to bamboozle myself into getting a vehicle I didn't need or want. They were kind, considerate and most of all, I had time to think about what I needed. I was pleasantly surprised by how low key they were. Great place to do buy a vehicle. No Hidden costs!

Scotty Lalonde

Bought 2 vehicles from Belleville Dodge! Great experience. Dave Steele even delivered to my house

Jay Penn

My experience was great. They gave me $5k more than any other dealership in Belleville, and were very accommodating on appointment times. Will definitely be returning for my next vehicle.

Shannon Marshall Wagar

Ralph Neale service offers fast and efficient oil changes for the lowest prices around. Definitely appreciate that during this Co vid year.

Jessica Moore

Awesome people to deal with

Jaro Ambeault

The staff is really helpful here. I've been buying cars for 28 years and this was the first time I didn't feel like I was being pressured or deceived. They're all great, but I'd recommend asking for Scotty Lalonde. He took the time to make a 4k video of the car I was interested in!

Gavin Foster

A great experience from start to finish. Booked me within three days of my call. Outlined issues within 10 minutes of my arrival. Had a CSR explain everything to me fully. Work completed quickly and efficiently. Provided me with paper and digital receipt. Cost was less than quoted! Every fifth oil change is free!

Linda Bradbury

Efficient and great communication. Came to me in lounge to discuss what should be done, and what I wanted done at that time. Very pleasant service rep’s. Always a pleasure.

MultiNicholson

Belleville dodge service and parts department were great for our first oil change of our new 2020 compass. I liked the reminder call the day before and Mike was nice and pleasant on the phone explaining the COVID-19 practices. At the appointment they have a nice waiting area. Which we took advantage of the massage chairs And even bought a nice sweater for my spouse. The oil change was done in a timely fashion and we even ordered our new set of winter tires, rims and sensors at more than a reasonable price. Everyone is very nice and explained all the options to not just me but also my souse that has no experience with vehicle maintenance. First experience with Belleville dodge service and parts department was a good one. Keep up the good work team. Look forward to the next oil change and repairs.

Jennifer Tiffin

As always fast, efficient and amazing service. The service staff and mechanics are wonderful at getting my car in looked after and getting me back on the road quickly.

Richard Smith

Was going to take my Sonata to our Hyundai dealer for an oil change but was referred to dodge and thank god I was! Saved $60 and was pampered while I waited! Popcorn, massage chairs hot coco and a blue jays game? It’s a no brainer!

Sophiaplays YT

Informative. Friendly. I was updated throughout the entire process. I used the courtesy ride back to work, the driver was wonderful! Thanks again Belleville Dodge

Jason Matson

Great dealership to deal with. Chris was Friendly knowledgeable along with the rest of the staff. Easy financing. Great selection of previously owned cars. Searched around Ontario and did my homework and in comparison the charger I bought was under the average price for the whole province. Look forward to buying from them in the future.

Deann Aubie

Great communication, friendly fast service.

Cordell Payne

I was in quite the pickle before, someone had taken my keys and misplaced them. I called up Belleville Dodge, even though I’ve never been there before but was stranded in the area, and they managed to help me get a basic key I needed to unlock and get my truck to them and they set me up with some brand new key fobs and other goodies. Great place and staff!

Jen -

Quick window warranty repair. Squeezed me in on a cold day and had me out again in less than an hour.

Bree Lutz

Kyle was amazing he made the process quick and painless and worked in my schedule. We highly recommend to give him a call if your looking to purchase a vehicle. Thank you Kyle!

Jessica Ogden

Some nice staff.. some staff very pushy. Never bought a new vehicle and wanted to price it out, decided used was more the route I should be going ... trucks that were being shown to me were out of my price range, told him so, he came back with jeeps or vehicles I didn’t even want, told him I was gonna go the used route. Kept pushing me. Called me 4 times a day for a week, then every other day for another week, had to block numbers, he would leave blank voicemails .. overall very turned off service. One person can ruin it for the lot ...

Larry Hay

Great customer service although prices are what is to be expected from a large dealership. The extra $$ are worth the peace of mind knowing that genuine parts and expert mechanics did the work. Love the waiting area!

Charmane Peoples

Great friendly service. In and out in good time.

Trevor Hughes

Belleville Dodge are always great, if you are buying or getting work done by service department ???????? cheers to all

Taylor Stethem

Loved my experience! I came to view the lot several times and really wanted to find a new jeep within my price range and the sales team really sat down with me and found the perfect jeep with the perfect payments that fit me and my life. I bought my jeep in August of 208 and am so happy with my 2019 Jeep Cherokee and I am completely in love with the ride, the vehicle, the sales team, my experience, and the service team. Anytime I need my oil changed or need anything adjusted, they are always there to help and get me in as soon as they can! Which is never a long wait! 10/10 would recommend. This is my first new car and my first ever jeep and I will forever go back to Ralph Neale’s for future vehicles!!

gus massia

Love their service department. So modern and friendly.

Jesse Bonk

Had an oil change and tire rotation done today. Work was done in a timely manner and at a good price. Staff members were all friendly.

Jennifer Kerr

Not overly impressed by the service I received. New van and problems with the AC. Was not offered any help/solutions. Will stick to the dealership I normally use and trust in Springbrook, Ont.

M S

Shea is exceptional, extremely good at his job, he represents the business very well. I’m sure he is one of the reasons for repeat business. The shuttle service is very good as well.

C Haight

Customer service is the best no hassle to buy great staff ask for Chris great guy willing to go extra mile we will purchase again

Tom Ivis

I originally called because I needed a new fob. Expecting that I had to buy one. But the gentleman in parts was nice enough to let me know that it was actually covered due to a recall. Once I was there, they changed the ignition, gave me two new fobs in a very timely fashion. But I will say the short way that I did have was fantastic, due to the massage chair that they have there in the waiting room while you watch TV. It was pretty nice LOL

Jayla Kirkham

Overall good buying experience for my first brand new car, Scott worked very hard over a month to get me into the Jeep that I wanted with the safety features that were important to me, for the right price. I was able to pick up my Jeep very quickly on a holiday weekend, which was much appreciated! However, I was not happy to learn I had been driving my new Jeep without insurance coverage, after being told I was insured. Next time I will be sure to have the insurance slip in my hand before driving off. That being said, I am in love with my new Jeep and can't wait to take it on lot's of adventures in the coming years. Thanks everyone! :)

Ron Rae

Although customer service seems to be a dying art, Belleville Dodge proves that there are still organizations out there that practice it to a high degree. I had the absolute pleasure dealing with the sales team of Matt (salesperson), Andy (sales manager) and Lori (financial services manager) and my experience could not have been more amazing. They never tried to sell me on what I did not want or need, they ensured I was informed and I never felt pressured. Not only will I be purchasing from them again, my kids will be purchasing their first cars there for my piece of mind that they will be well taken care of. Thank you again Belleville Dodge!

lgniis Fire

Great service, quick and effective. Was able to come in, buy my car and leave within a few hours. The team is very nice and dedicated to their craft.

James Lawrence

not Impressed with Belleville Dodge on how they conduct business practice. All I asked was to to a tire switch over from summer to winters and they quoted me $50 + tax..I’m ok with that. However, the day of they switched my tires they charged me $50+ tax but tacked on an extra $14.95 for a wheel kit...Dodge didn’t advise me of this charge and expected to pay. I paid...then next day I called Dodge back to find out why the extra charge and they explained and offered a free oil change and to me that was an insult so I asked to speak with the manager and had to wait the next day again...As I explained the situation he finally gave me my $14.94 and as he was surprised that I wanted my money back instead of the free oil change...it was the fact that I’m on a budget and they didn’t even informed me about the extra charge to make a better informed decision...be careful that anyone that goes here that they don’t charge you anymore they what they quoted you!!!

MaryBeth Hale

Always great service???? Such a great team to deal with.

AMFisH fishing vlog series Bill Georgopoulos (AMFi

I am new to the area and my first experience at Belleville Dodge Chrysler was extremely professional, friendly and very timely with the services that were being done.

Sean Kirkey

Service was excellent very friendly staff. The service was quick and easy

Quinn D

Book an appointment. Sit and wait. They start the 1 hour estimated job 1.5 hours AFTER scheduled appointment. No updates just leave you sitting and waiting for hours for what was supposed to be a quick job. This place blows my mind. If it wasn't a defect repair in my new vehicle I'd never grace the service department here. Waiting room is nice to distract you from the fact you're stuck waiting in public during a pandemic waaaay longer than necessary

Kyle Smith

New customer, very pleased so far with the level of customer service shown at this location. Have had the pleasure of dealing with Becky through most of my experiece, which has been an absolute pleasure. I had a minor rust issue on the hood of my car, brought it in for inspection and had the pleasure of dealing with Becky through most of my experieces, which has been an absolute pleasure to say the least. It was documented, and sent to head office quick and painless and currently waiting patiently for approval. As much as nobody wants to see a dealership, I'm looking forward too dealing with them moving forward with my Mopar!

Cassandra Morton

I just wanted to give a HUGE thank you to the employee's at Ralph Neale's Dodge! My 2007 Jeep Compass was brought in needing some very large repairs. I am a single parent and Autistic and rely heavily on my vehicle to get us too doctors appointments so this was very stressful for me. You guys went above and beyond to help me fix all these issues and made my experience as stress free as possible. You guys have also, literally been a blessing today to my family. Your kindness, generosity and compassion is rare and I cannot thank you guys enough for your help! I am forever grateful! I strongly recommend Ralph Neale's for service and/or repairs!

Cesar C.

Everything turned out to be as described and quoted. All was satisfactory upon arrival. Scott M. was friendly and courteous. although a used vehicle, it was barely used, and it was spotless. Super Good.!

Harold Gagnon

Best car/SUV I bought so far, and by far the best price I could find in Ontario. The salesman went out of his way to give me the best deal he could, extra equipment, and on top he was personally contacting me, even during the weekend. After a month, got a bit of problem with the radio system, but Shay took care of me and fix it all. Even the road side assistance gave me an excellent response. Well you got my business Belleville Dodge !

Eric Belrose

The team we had were Dave Steele and Deacon Waterson. Both were kind and we didn't feel pressured. I was torn between a 3 and 4-star rating and initially rated the experience a 3, but after discussions with their team I can say I am completely satisfied. I would overall easily recommend the team to purchase a vehicle. But to be clear there was some inattention in our transaction. But we all have bad days. Dave was very kind and friendly. Thorough for the most part in his explanations. Serviced via text and answered questions very quickly. He was a five star. Deacon was too busy but went above and beyond to get things ready. Any issues we had were all resolved. He was able to secure a very solid financing rate. Service team did not detail the vehicle very well considering the additional charges for it. Dave was visibly unhappy about it, Deacon has assured me that it will all be rectified, and they had us return and completely re-detailed the car. The service team was polite and apologetic and did not make excuses, when they saw the car, the issue was readily apparent. I didn't have to defend it. It was a pleasant experience overall. They have corrected everything to my satisfaction and did not make me feel threatened or guilty in any way for complaining. They demonstrated the capacity to grow and are beyond exceptional in this regard. Be open with them about your issues, they were very receptive to making things right when there was a problem. Thank you for your integrity and follow-up. I am now fully confident in our business relationship and I recommend you consider them for your future vehicle needs.

Gilles Bouliane

Gr8 service. Got my winter tires in their storage. More to come.????

Ashley Crain

Had an amazing experience with Dave he was very good to us and all the rest of the staff where amazing but I am not happy with the way lori treated us felt she was just rude and didn't want to do nothing with us

Alicia VanKoughnet

Everyone was very helpful and friendly. Definitely will be returning for my service needs. Thank you.

Michelle Randolph

Had a great experience buying from Belleville Dodge. Customer service was excellent. Andy and Lori went all out to make the process as painless as possible. Answered every question (honestly), hunted down the best rates, and gave us more than a fair deal on our trade in. We will definitely be recommending them and look forward to dealing with them again when the other car dies.

Susan Clement

Always a great experience getting my oil changes with Becky and the crew. They are awesome, friendly and are always there to answer any questions I may have. As an avid driver I want to keep my ride in the best shape possible and I wouldn't trust my Ride or Die with any other team. Thanks everyone.Always a great experience getting my oil changes with Becky and the crew. They're awesome, friendly and are always there to answer any questions I may have. As an avid driver I want to keep my ride in the best shape possible and I wouldn't trust my Ride or Die with any other team. Thanks everyone.

Chris Davidson

Friendly service personnel.

LonnyB Z662

Absolutely the best dealership I’ve delt with thus far. No pressure sales (Mark) were a nice relief and easy financing process (George). Highly recommend this dealer

John Todd

I will only buy dodge and these guys are the best. My 1st brand new purchase and they made it the best experience

Sean Felts

great place friendly staff wait time could be a bit shorter but they have massage chairs while we wait so good place to go for your car needs

Matthew Simpson

I could not have asked for a better experience when purchasing my first Jeep. From the knowledgeable, honest information provided by Amanda; the vast experience and expertise of George; or the patience and attention to detail provided by Janice- all members of the team helped make my purchasing experience enjoyable. Amanda helped work through all of the information and questions I had-both in person and by text. Her assistance guided me to an informed understanding of what I was looking for in a Jeep. George walked me through some very difficult number crunching scenarios, in a way that was to the point and easy to understand. George always had a story to tell, helping relate to the situation at hand. Finally, Janice was there to deliver the final paper work and my keys in a manner that was efficient and thorough, allowing me and my baby girl get to our next appointment on time. Kind Regards and Happy Holidays

Douglas White

I get really well by the service staff, and all work is done to my satisfaction

Jane Oke

Service was great

David Dean

Very satisfied with my experience and the results from customer service and the parts and service departments. Thanks for extremely professional and personal service.

Christopher Simm

Our salesperson Kyle was extremely friendly, helpful and informative. I found the staff very forthcoming about the financial side of things and overall it was an easy and stress free experience.

Terry Patrick Pitz

Took my Jeep in for servicing on a previous repair, no questions asked, Mike and the crew had me in and out within a few hours. Love these guys, drove in from Toronto to have them work on my Jeep because I trust them to do the job right. Thanks again Belleville Dodge. See you guys again down the road.

Cheryl Hemphill

Dave "The Man Of" Steele was my sales consultant. He was pleasant and knowledgeable. Experience was excellent.

Deanna Neale

Very unsatisfied. Problem with ac in my truck since it was a day old (2015). Never fixed under warranty. Still 5 years later have the same problem, ac leaks and leak can't be found. I was told today that Belleville Dodge can no longer help me. Guess I don't deserve ac in a 60,000 truck. ????‍♀️ I don't understand why entire unit was not replaced under warranty if individual problem could not be found. But who I am? Definately my first and LAST purchase from this dealership. And I will be spreading the word.

Charles-Eric Vezina

Travelling from Quebec City to Toronto on vacations last July, my A/C compressor broke down, causing also the melting of my timing belt. Nice sunshine outside, temperatures over 40 degrees Celcius, couldn't survive without A/C!! By chance, Becky at service took care of us, having someone to check the damages, evaluate the repairs, find some time to make the repairs quickly, booked a rental for us, and even sent us to the rental with the shuttle. On our way back, three days later, everything was done on my Jeep Liberty, and went back home fully satisfied. We were really fortunate that lady was on duty that day, she reassured us with that big smile and her true professionalism. Thanks again!! Charles-Eric and Samuel

Keora Kimball

I would not recommend Belleville Dodge to a friend or any first- time buyers. They are quick to get you in for a test drive and have (some) wonderful staff members as well. I happen to know more about the vehicle I was buying than the sales person did.. I paid the same amount the vehicle was worth a year ago, with double the kms. The sales person informed me that the vehicle had not been in any accidents and had no insurance claims, well, after signing the bill of sale and ready to pick the car up, the new paper work revealed the previous owner filed a collision police report (sounds like an accident to me) but the sales person argued that doesn’t classify as an “accident”, of course this paperwork comes forward after I have already bought the car. Plus, I still didn’t receive this paper work so I am still unaware of the details of this accident. I recommend driving the extra 40 minutes to Kingston Dodge.

operator 650

Heard so many negative things about this place but from my 1st visit they helped me with my hinge paint problem on my jeep ,got Chrysler to cover it and set up my bodyshop appointment /what more could you want. Plus I didn't even buy the vehicle from them

Stuart McIntyre

First time dealing with Bellevile Dodge and it was a pleasure. Dave listened to what I wanted and delivered at a fair price. Friendly and professional all the way. Also worked with George on the financing who was excellent as well. I am thrilled to have worked with them to get the truck I wanted. We’ll be back again for sure.

Stewart Martin

I contacted Dave Steele and requested to see certain trucks that had had specific options related to my needs. We arranged a time convenient with my schedule to see what was available. Dave had ready and available 3 trucks all matching my needs but different trims and comfort lines so we could make comparisons with what we needed vs our comfort in cost. After test driving the options and reviewing the cost and agreeing to a value on my trade in that I felt was fair, we reached a deal in a very reasonable amount of time. A great experience from start to finish easy and painless with no pressure or tactics or hidden fees and numbers. Probably the best part was going there and the dealer actually having been ready for us and preparing vehicles that met my needs to drive and compare rather then walking endlessly around trying to find the trucks I needed myself.

justin shakell

Ryan and staff were amazing to deal with. Up front honest and put my family in the right vehicle. Thank you Belleville Dodge for making it an easy and fun process.

Frederick Oliver

Considering current supply chain issues, these folks went out of their way to complete the repairs very quickly. Good value for your money, friendly/knowledgeable staff, very clean facilities with all covid protocols in place. Thanks again for all your help and work!!

Peter Brown

I had a problem with my 5 year old Ram 2500. The turbo was acting up and the check engine light came on and stayed on. This is a serious problem for a diesel engine. I took the truck to a dealer in Ottawa and without even looking at the truck they quoted me $7,000 for the repair. As a result I had the truck floated to Belleville Dodge where the service department took over and diagnosed the problem right away. Not only did they fix the problem, but they managed to replace the parts under warranty (which has long ago expired). I drove away with a bill for $1,500 and a truck that drives the way it should. A great team at Ralph Neale's made me a very happy customer. Well done and thank you folks. Highly recommend this dealership for their excellent service.

Mark Speelman

I recently purchased a Dodge Caravan from Belleville Dodge Chrysler. I was searching for a van for awhile without too much luck. When I saw a few potential vehicles I got in contact with Kyle and though I pushed and prodded, he remained diligent to make sure we arrived at purchase we were happy with. He went the extra mile (along with the Belleville Dodge team) to expediate a 1-day turnaround (which was really only a few hours) as we were coming from a distance and looking to have that quick turnaround. We came in, everything was ready, we signed our documents and were sent off with smiles, a small token of his appreciation and an overall great experience. If you're looking for quality service and a fair price, look no further!

Geoff Bennett

Very happy with Belleville Dodge and our recent purchase. Dave Steele was amazing to deal with. Highly recommend going to see him if you need a vehicle. No pressure at all. Will definately buy our next vehicle from Dave.

Robert Pike

Took one year old vehicle in because of grinding noise on brake. Was told one rotor was warped. Figured defective because of only one being warped out of 4. Nope, told that was normal wear and tear so I had to pay out of pocket. Sales gasped at it. However I needed it for work so paid the bill. Went to other ram dealers looking at trucks, they asked if I was trading in, said no, told them my story, about my brakes they couldn't believe it. They all said 100% if one rotor is warped that is not normal wear and tear that is defective and should have been covered. Lost me as a customer for sure.

Brian Mumford

Service team focuses on what I need now and what I will need down the road--and they are helpful when setting priorities (they tell me what I should fix now, and what can wait until later). This helps with my finances and planning my vehicle maintenance. The service team doesn't focus on selling more service, just providing the service needed to maintain a smooth running, reliable and safe vehicle.

Stephanie Holoway

I had a great experience with Belleville Dodge! They were very friendly, professional and made purchasing a new vehicle a great experience. I highly recommend using Belleville Dodge.

Jean Patry

Very helpful and will work with you to get what you want. Even though I was coming in from out of town, they ensured all paperwork was done in a timely fashion which allowed me to only go in for the pickup. I would recommend these guys, particularly Kyle and Lori, anytime.

Cliff Mccormick

I have given the business a 4 star rating . My dealings have been with your maintenance dept. The personal are very friendly and accommodating. I left a resume yesterday with the personnel manager seeking a part time shuttle driving job . Should you wish to achieve 5 star rating --------- hire me . Have a great day !

Debbie Chorley

I have used Belleville Dodge for the past couple of years and always receive excellent service from Mike and the team in the sevice department. Just recently I bought another truck from Russ and would recommend Belleville Dodge to all. Thank you.

Michael Brown

Ralph Neal and his staff are fantastic people always providing the best service possible. Other dealership could take a lesson from these hardworking people. Thanks for everything.

Tom Wark

Working with the team at Belleville Dodge has easily been my best vehicle purchasing experience. Living in Toronto we were able to do everything over email and phone. Andy, Decon and Dave were super quick to respond to any requests and helped me find exactly what I wanted. After the 2 hour drive from Toronto Dave Steele got all the paperwork done as quickly and easily as possible and sent us home with a perfect, beautiful new Jeep!

Alisha Zachariah

I have dealt with Ralph Neal Dodge in bellevillw for over 5 years. They have always been courteous and helpful. Sometimes overpriced compared to other mechanics. However, the people I have dealt with are caring and honest. I really feel at ease with them when I come for a check up or oil change. Great customer service and have always remembered me when I come in :)

John Fejer

Got in and out in timely manner, was not informed on what recalls were performed and had to ask how I would be contacted about outstanding recall work. People were friendly and professional and offered useful advice.

Lee-Anne Jones

From the moment we arrived, we were taken care of quickly and professionally. It was a very pleasant experience!! They did their best to get us into a new vehicle and they made the whole process easy. We will absolutely be sending more business your way!

Linda Hill

Great service. Mike Kelly quickly checked me in and said he would let me know when my Jeep was ready to go. Fast, quick and professional!

Denis Dodge

Bought 3 cars from them good sales service is ok

Catherine McIntyre

I was referred to Katie from a friend of mine who is a Jeep owner. I had researched 2 other makes of vehicles in Belleville and unfortunately was not taken seriously and the salesmen never bothered to follow up with me or provide me with the information I had requested. Katie's honest and genuine approach was very much appreciated. She went above and beyond to help find the best vehicle to suit my needs. VERY happy with my Jeep Cherokee Trailhawk -- THANK YOU Katie -- and the professional, courteous team at Ralph Neale's Belleville Jeep dealership ! You have me hooked on Jeeps from here on in !! :)

Bjorn Nitmull

I'm conflicted. Some of the staff are pretty pleasant. Overall the bad overshadow the good. Offered an oil change for less than $40. Came in. Had a thermometer gun shoved in my face without warning. Waited almost 2 hours. Walked out with a bill just under $100. Nice bait and switch. Oil changes will happen elsewhere going forward. The ladies in service reception...very friendly. The guys that work in service reception....d#$khead. Wish I'd caught his name.

Sonja Coe

Great reception staff. Quality reliable workmanship. I own a Ford but .y trust is here. Next time my car will be from here as well.

Sandy Kirkpatrick

This was my first experience purchasing a new vehicle. Kate was very friendly and answered all of my questions even the silly ones! She is extremely knowledgeable about the vehicles that she sells and was easily able to explain all of the features of my new Jeep Cherokee. I would definitely recommend Kate and this dealership to friends.

Tom Percy

I've read about people getting screwed by car manufacturers. Never thought it would happen to me...BUT. So get this, I take a running perfectly good pickup to the dealer for a recall. Told it would take 30 minutes when I booked the appointment 3 weeks in advance. Got there and was told it will take a couple of hours and they would give me a ride home. 6 hours later I get a call that they blew up the PCM (Power Control Module). That was 4 days ago. They still don't have the part. What did I get? NOTHING. Probably going over a week with no wheels and they managed to do nothing for me. Massive FAIL. Way to go Belleville Dodge Chrysler Jeep. A shame because the staff have been nice, can't get mad at them

Mark Wolfe

Highly recommend Belliville Dodge for service after my 1st visit. After attempting to get my 2018 Ram serviced at 2 other dealers only to be put off for 2 weeks...I was able to drive in and out and they did a great job. Not only will I be back....I may just buy from them as well.

Shawn King

Went back for torquing the tires after 40 km highly recommended most had to be re-torqued nothing signed that you actually went back or proff you did go back thou??

diggler5000

I’ve been to several dodge dealerships in Ontario but was shocked at how pleasant everyone is in the service department. Then I go to waiting room and they got three massage chairs lol please somebody take my money

Eileen Miller

Great meeting Shay! He was very helpful! He addressed all of my concerns. I’ll be back!! Thank you!

Linda Gardinor

Found myself without a turn signal and brake light whilst travelling through Belleville. Popped in here and very efficiently they took excellent care of both me and my 2 dogs. My van was fixed in no time at all and we were on our way to the dog park before we knew it. Thanks all!! ????

Velvet Muir

Best customer service ever! Always friendly, courteous and informative! Lowest prices for oil change anywhere!

Billy Smith

Mike in service was very helpful and had our light repaired and us back on the road in record time. Very good service and reasonably priced.

Patricia Ward

Last week we bought a 2020 Ram Rebel! This was our first time purchasing from Belleville Dodge and our first new car in 34 years. (I can't believe how much paperwork is required now!) We were very impressed with the friendly environment. We never felt pressured or manipulated to make the deal. Matt and each member of the team were so easy to work with. This was a great experience and we love the truck!

Jean-Pascal Souque

Our Chrysler 300C' transmission got stuck in first when vacationing in Prince Edward County, ON. We very slowly drove it to the dealership. We had a very warm and compassionate welcome from Linda Duffy, who arranged for a rental so that we could continue our vacation and drive back to Ottawa, ON, our home. At the end of that day, I got a full diagnosis of what ailed the tranny, something the Orleans dealership did not provide (they only recharged the battery). Linda communicated with me regularly to give me updates. I took the train from Ottawa to Belleville yesterday morning and Linda was at the station to drive me to the dealership. She explained everything about what had been done, and off I drove back to Ottawa. The transmission functions perfectly. This has been the best dealership experience ever. Many thanks to Linda and her colleagues at Belleville Dodge Chrysler.

Phil Macdonald

I am on vacation when my truck had issues. I have never stepped into the dealership before. I drove up to the service department and explained the situation to them. The service department team was great to deal with. No games were played they were honest. They couldn't help right away due to no parts but first thing in the morning was what they could do. Next morning truck was in an repaired for the price quoted. I lived 4 hours away but my wife was wishing that she could have her Jeep service done here.I would recommend this dealership to anyone that asked me. Great group of people to deal with

Bev Clark

Great experience! Ryan, Lori, and Matt were excellent. Would highly recommend!

Cheryl Ann Pulver

I was very pleased with my purchase of my 2016 Grand Caravan. Kate and the sales team were very patient with me. I was looking for a practical vehicle. My requirement was space but also affordability. After I test drove each possible vehicle I would finish the test by sliding my kayak into the vehicle to check for space. Not to sure that they have ever had to deal with that before but they were more than pleased to help with the experiment. The van won out and so did the Ralph Neale team. Kate, George and Janice were all very helpful to make the deal work. They are now down one van and I am up one van, driving high and happy. Cheryl Ann

Shelley McCutcheon

Everyone is supper nice will definitely send people there

Wendy Dadson

Went in for a water leak, all I was told was that the windshield wasn't leaking and they couldn't locate the leak. Was also told that I should of checked it myself when they found out I worked in the auto industry. Its a 2019 under warranty. Went to Mckeown Motors and they found the issue and fixed it. Will go back there in the future and not Belleville Dodge. Its great they checked the windshield but I told them it definitely wasnt the windshield and they didnt care and didnt go further. And I wasnt in a rush to get it back just wanted it fixed, but that was that.

Martin D.

This Was A Stress Free Purchase. Excellent Warranty. Helpful Staff. Friendly People. Not your typical car dealership. Information at the ready. Reasonable Prices. Highly Recommend.

Shauna Howe

Couldn't be any happier with the service department and this location. I'm not a local resident of the area so I was very unsure where the best place for a professional brake and rotor job would be. I had my dog in the truck with me as well so I was grateful the waiting room was pet friendly. They got the job done in a timely manner and I'm back in the road again with brakes.

C03

Had a bad experience with local chev dealers and happened to stop by and check out the dodge / jeep vehicles. Instantly I was approached by Matt from sales who was beyond knowledgeable, and courteous. Belleville Dodge is very lucky to have such an amazing employee. Not only did I buy a jeep instead of a chevy truck but 2 of my friends came and bought right after me as well after hearing how wonderful of an experience I had.

Dave Lee

I can say it is definitely worth the drive to belleville. Great people to deal with while researching and eventually purchasing my ram truck. Scott Manley never stopped working when is came to all the information I requested regarding the ram, pricing and my trade leading up to the eventual sale. Thank you and your team for the efforts you all put towards my purchase!

L Lizard

From the first phone call to the finished repair, Belleville Dodge Chrysler were fantastic to deal with. Nothing was done without my say so and the car has never worked better. Thank you BDC = will recommend you 5 stars!

Jan Maracle

My Dodge truck is the second vehicle I have purchased through Belleville Dodge and having Becky there to count on for my service needs as well as any questions is a blessing. Becky is not just knowledgeable but a pleasure to deal with. I have and would again recommend Belleville Dodge.

David Kitchen

Your amazing staff at Ralph Neale's Belleville Dodge made my first new truck purchase a relaxing, and enjoyable experience. I was made to feel "at home", and comfortable from start to finish in my purchasing endeavor, and am glad to say I do feel like a part of the family at Ralph Neale's Belleville Dodge. A big thank you to Derek Airhart for all his patience, knowledgeable help, and relaxed, no pressure demeanor. He is without a doubt the best sales associate I have ever dealt with, and I highly recommend him to anyone! To Max for all his assistance with the financing details, even on his day off! Also to Janice for all her assistance in acquainting me with my new Dodge Ram 1500's features, and even staying after closing to do this! To Andy for overseeing all the whole procedure. Thanks again to these staff members at Ralph Neale's Belleville Dodge for an exceptional buying experience, and making a Dodge Ram fan out of me! I will certainly be recommending you to anyone looking to purchase a vehicle in the future!

Roger Kiell

Great selection of Rams. Not pushing sales on a vehicle you want. I will return to purchase my next Truck

Michel Jesmer

This is my second experience with this dealership and the buying process was made as easy as possible. Every one made me feel like my patronage was appreciated. My first Jeep was serviced here for 12years and I'm looking forward to a longer relationship this time.

Paul Johnson

A great place to purchase a new vehicle!! Also an excellent place to get vehicles serviced. Very friendly, considerate, and helpful sales and service people!! I get my vehicle serviced at Belleville Dodge Chrysler and would buy a new vehicle there again! Paul R. Johnson.

Don Bryce

Friendly staff went there for a oil change as price is very good. Have been going there for the past 3 years and have never had a problem.

Hailee Daniels

Matt was, quite literally, a saint to deal with. I had gone in tire kicking and wishy washy on what I actually wanted. Changed my mind a dozen times. Added things and took things away - he was amazing to deal with. Found me the truck I wanted, no pressure and worked with me instead of pushing me toward something I didn’t want. I’m happy to be in a dodge after a lifetime of the competition, and even happier to have done it locally Thanks again for all of your hard work and going to bat for me at every turn! Also a superstar mention to Andy, who went way out of his way in a time when availability and special circumstances are hard to come by to find the exact truck I wanted instead of trying to push what was on the lot - I know it was frustrating at times and I’m so thankful you both did incredible jobs. I absolutely love my truck.

Matthew Taylor

I recently purchased a used Jeep from Burlington. A month in I noticed that my low beam on my marker light / turn signal was not working. After removing the socket and replacing the bulb I was unable to line the socket back up to secure it to the light assembly. Feeling a bit like an idiot I drove the 3 minutes down to Belleville Dodge and went into the service department asking if they could give me a hand. Mike Kelly happily said yes and went to work on it (he struggled a bit to line it up as well so I felt 100 times better). Once completed we checked the lights and then he smiled and said have a good day. I happily drove home. On my way home the warning light came on for my turn signal. Figuring that okay maybe something more serious is wrong I called Belleville Dodge and asked to make an appointment. The lady on the service desk told me to not worry about an appointment and that if I was in town still to just come back. When I got back they quickly went to work taking apart all the connections, checking the wires and cleaning everything. They did this for both headlights and then we checked, double checked and triple checked all the lights. They also checked my VIN to see if there were any recalls on the Jeep as it was new to me (there were none). When I went to the counter to pay I was instead apologized to for having to come back in (I came with a simply problem and they did me a big favour, I needed no apology) and was told once again to have a good day. I have never used Belleville Dodge before but going forward this is where my Jeep will be going. Thank You!

Elizabeth DaSilva

Love taking my car in for service. Always feel welcome, as you are greeted by friendly and amazing staff. Special thank you to Becky for always making me feel at home.

Michael McKay

All was done to my satisfaction. If possible, could you advise when my warranties expire and what continues to be covered. Thanking you in advance for your reply Mike McKay

Adam Isaac

Very small showroom, but massive lot which is actually nicer to see all sorts of trim and colour options. Genuinely friendly sales staff who want you to leave happy... With a new or preloaded vehicle of course.

Dwight Brown

I have been dealing mostly with Becky in Service over the years. Great C/S and professionalism. Always a pleasure getting my service done here. Other service staff are great too.

Natalie Doreen

I've only dealt with Belleville Dodge 2 times and every person in the building smiles/or acknowledges me in some way. Becky helped me yesterday and was very knowledgeable about my vehicle, I was impressed and very grateful for that! 5 Stars all the way! Awesome customer service! It's rare these days to come across excellent customer service. Thank you

Christopher Loane

Dave The Man of Steele lived up to his name!! Super service!!!

joe Price

Outstanding people. Very friendly and knowledgeable. Took the time to complete a few out of the way issues and had me on my way quickly. Highly recommend to anyone.

Jacob Martineau

Very positive experience buying my new ram truck from them, I will be buying my next new truck from them!

Whitney Lowery

Today was our first time experiencing this dealership. Amazing spot. Awesome kids lounge and loved the adult lounge. Showroom was spotless and everyone treated us with a friendly an amazing attitude. Definitely will be returning for other service and other needs

David Langman

Belleville Dodge Service Department does a decent job maintaining my new truck and answer all my questions.

Cathy Adair

I did not buy a truck here for personal use but I did buy a truck for another Chrysler dealership. They were ready for me, purchase was quick & easy. Doing dealer trades some places can have you sit for an hour or more because they are not ready...why? Because they don't care. Bellville Dodge has never had me wait. If they show me that kind of respect, just imagine what they can do for you!

Terry Genereaux

Had a great experience with Belleville Dodge. They went above and beyond to get me into the vehicle I wanted. Great service. Chris and Max were outstanding. Highly recommended Belleville Dodge and Chris for your next vehicle. Thank you.

Christina Grabowski

Dave Steele was fantastic to work with! Would definitely recommend him if you’re looking for a new vehicle. Thanks again Dave.

Marlene Lloyd

Very upset with the service department. I took my vehicle in for it's 3 month oil change. My vehicle was leaking underneath in our driveway. I had to have my son & brother in law to check it underneath. The filter & the bolt were not even secured properly. It was leaking oil. The oil pan was corroded as well. I will never take any of my vehicles back to Belleville Dodge & Chrysler

Matt Hauck

Absolutely greasy! The owner of this dealership should be embarrassed about how the sales staff treats people. Walked out and drive to buy a truck from Trenton. U will not return, even for service.

Andrew Rutledge

We have had a great experience with Ralph Neals Dodge. Scotty and Lori are top notch and made us a priority. Would recommend (and have) to anyone.

Caley Mouland

The personnel at Belleville Chrysler Jeep are incredible and a pleasure to deal with. Shay in particular amidst covid and protocols went above and beyond to get things done right and provide exceptional customer service along the way. Highly recommended as I’ve bought and serviced vehicles here over the past few years.

Sylvain Roy

So disappointed, bought a 2017 Jeep Grand Cherokee and you would think after spending that kind of money you would have a reliable vehicle but this is not the case. Engine lights on an off and dealer will not replace component as Chrysler may not reimburse them, so I’m told. In the mean time, I’m driving a vehicle that will not remotely start due to the engine light. I will not discuss the fan annoying noise that I had the chance to have one of the service staff to witness but they still can’t do anything as it is intermittent. Not impressed with the product nor the dealer. Sylvain Roy

Judith Timpson

I have good experiences with Belleville Dodge. I even showed up a day early for an appointment once, due to a schedule mix up. They accommodated me and did my vehicle that day anyway

Doug disheau

Very fast to get vehicle in and diagnosed and quick to repair issues

Penny Byrnes

Fast, friendly and efficient. A great balance of customer service and knowledge. Cost efficient as well. Makes servicing your vehicle an easy thing to check off the "to do" list. Thanks!

Maverick Paintball (Napalmz)

Nothing but great stuff from these guys! Lori was a pleasure to deal with she answered all of my questions and followed up with me on everything. Matthew Whiting was my sales rep, Matt was very knowledgeable and answered any questions I had regarding the vehicle. Matt made me feel confident I was making the right choice for my needs! Don't hesitate to do business here. Thanks again guys, and see you in the future on my next vehicle!

margot graham

I was met with and treated with respect, care and professionalism. Mark Thompson, the sales rep that looked after me, listened and took the extra time to ensure I got the right vehicle to fit my current needs. I very much appreciated his time, effort and expertise .A very personable person Thank you Mark. The dealership is lucky to have you .Margot

Ashley Edmonds

Went to this dealership on the advice of my Father, who had recently purchased his own vehicle here. I was thoroughly impressed with the level of care and attention to detail Scott showed when forming the deal on our purchase. The dealership itself is comfortable, inviting and kept to a high standard. Even when waiting a few minutes for Scott, other employees were quick to show us and our young son to the play area, where he could pass the time and even have some popcorn while he waited! The vehicle itself was presented in great condition, with Scott outlining every feature and upgrade in detail. The dealership even went above and beyond to ensure the vehicle was in like new condition; adding new wipers, cabin air filters, tires and brakes - all into the original agreed upon price. Overall I would highly recommend this dealership to anyone who would like to be at ease buying a vehicle and who would enjoy being treated as a person, and not just another potential sale.

Brad Lynch

Awesome service, they ordered a part for me and it was in when they opened the next morning. They got me an appointment on short notice. Shay and the rest of the staff were very friendly and helpful and the mechanic even found the cause of a minor problem that had been on going for 2 years. Very satisfied with the level of service and would definitely recommend.

Suzanne Day

I went in looking for my dream Car ????... and Chris made it happen! I am now the proud owner of a tinted up hotwheel charger! COULD NOT BE MORE PLEASED ???? thank you for making it a comfortable, easy positive experience!!!

Jeff Kerik

Place was ok I wouldn't go back but that's my opinion

Susan MacDuffie

I would highly recommend this Dodge dealership. We were treated with such great respect. We could not be happier and we will be purchasing other vehicles from them in the future. Great sales team and finance department and also management

Tony Powell

The customer service was great. My truck was in for a safety recall and the repairs were conducted much quicker than expected. Staff were professional and very courteous.

Terri Coughlin

I can't say enough good things about our experience with Belleville Dodge. They worked hard to find the perfect Dodge Durango for our family. The customer service was exceptional! Very prompt response to all our communications. The financing & insurance process was smooth and easy. Belleville Dodge has won our loyalty for many years to come!

Tammy Young

Belleville dodge was very pleasant and accommodating when it came to the purchase of our new dodge ram 1500. Would give them a 5 star rating and would recommend them to a family member or friend! Thank you belleville dodge for your excellent customer service!

William Singleton

Quick and professional as always . Becky Mike and Shay are the best. The service tech do a dam fine job also.!!

Michelle Trevor

Russ and Andy are the best at what they do. Not only did they keep the process simple for my mother but treated her with the respect and dignity she deserves. They got her the maximum for her trade in value and she was picking up her new car in no time. Stress free and exceptional service!

John E

Dave "The Man of" Steele and Decon Waterson were excellent to deal with. I would recommend them both for your next vehicle purchase. From start to finish, they made the process easy and hassle free. The new Ram they put me in is great as well! A+

Jamie Rankin

Knowledgeable friendly staff. Very competitive in pricing and very timely in making the repair. I would definitely recommend!

Tammy Patrick

I went in there asking for Jeffrey Keenan to look at my vehicle. I wanted an oil change and to look at my A/C. I got the oil change not by Jeffrey Keenan and whoever looked at my truck looked at my antifreeze coolant not my A/C. I was only charged for oil change which was good but if they had of given to the mechanic requested it would have been done right. Not to mention whoever the mechanic was that did the oil change didnt even reset my oil display. What is the point in booking with a specific mechanic if you don't get them. Needless to say, I still don't have my A/C working and I am reluctant to take back to Belleville Dodge if I don't get who I want as a mechanic . If they weren't sure what to look for they should have called me or listened to me when I dropped off the truck to understand what needed to be looked at. Not just Assume.

Michele Gray

On February 10 2020 530 am and as my spouse was merging onto the 401 westbound to work the 1 wiper on his new RAM had stopped working during the slushy snowy commute..he was able to exit safely, drive to this dealership and receive service immediately after doors opening at 730am...after the repair and an oil change the the service team had sent him on his way...thank you to all involved and thank you to Ralph for having such an amazing team.. Sincerely Michele Thompson????

Nick Harvey

Always fight about warranty items and never provide any solutions. It I did not worry about powertrain warranty issues i would not do any service work there at all.

Cody O'Neil

Great service from Dave Steele (salesman) and Lori Conroy (finance). They made it a very quick and painless buying experience. I will be going back when the time comes to buy another vehicle

Amanda Pendleton

Great staff and quick service! Very happy with our purchase. Thank you to Deacon, Dave and Andy all very friendly!! Highly recommend Belleville dodge????

Tracey Arsenault

I Had my car to the shop for recall issues. Belleville Dodge was able to bring me home and pick me back up (Shuttle is no longer available) when the work was completed. Belleville Dodge was and always has been a great place to go, for recalls and or something as simple as a battery replacement for my car fob. Friendly courteous service if you not asking for them to do the impossible

Brian Vancleaf

I called for a part for my car. Parts manager Fhaden told me to get the last 3 numbers of my vin. I went to my car got the 3 vin digits he asked for and when I was finally taken off hold I gave him the numbers. He said I need the last 8 numbers. I asked why he didnt ask le for 8digits to begin with and he said whatever and hung up on me. this guy is rude and unprofessional. I'd avoid this location because if they r like that to someone who wants to buy a part what r they going to be like when they have ur vehicle in cor service?

Jake Martineau

Awesome people to deal with, got the truck I wanted for the price I wanted, they have erned my buisness for life!

Brian Way

The service was efficient and amicable; all was done to my vehicle that needed to be done for a relatively reasonable cost.

deborah kimball

The were there when I needed them the most. I was from out of town and ran into trouble, Shay and the team in the service department were so amazing, and did everything they could to make my day as less stressful as it was. So very much appreciated!! Oh and they fixed the reason I was there!!????

Art Liberty

Fast courtious reasonable rates

Geoffrey Stewart

Had an appointment to get my winter tires/rims off and summer tires/rims on, as well it turned out I needed an alignment. The work was completed faster than the expected waiting time. Very convenient to have the set not being used stored by the dealership rather than in my garage. Also, I was offered a drink and popcorn in the lounge while I waited.

Lisa Howard

The service team was awesome today!

Joe Yakisauce

This place ROCKS!!! Delt with Scotty for a rush special purchase and they came thru like a champ!!! Even in my unusual situation. I would give 10 stars if I could!!!

Tammy Robinson

So happy with my recent visit- went in to have my tires switched- then told to come back after 100k- during the snowstorm -discovered that my windshield fluid wasn’t working- heart attack because I drive the 401- the guys fixed me up super quick (easy fix lines were frozen) super nice, professional and made my long stressful day (lots of accidents on 401) so much better- thanks for the amazing service.

John Reid

Terriable service from shea at service counter told him I had a problem with power seats.said i just had cv joint replaced at another garage and asked if that would maybe cause my issue he says well did you take it back there i should have left but dident charged me $78 to install a $20 steering kit what a joke never fixed the issue says $300 and 3 hrs to diagnose and might not be the problem what a joke so i went to another dealer alot better response never agian for Ralph neil paid cash for brand new 2014 300c plus a caravan

Cecile Yarrow

Good fast work done. Thanks Mike for getting my noisy fan replaced. Now van sounds like new again.

Alan Paquette

Very efficient in handling my service call especially enjoyed the massage chair

Justin Thomas

Very helpful with my first time factory ordering a vehicle. Kept me updated every step of the way, and made the process easy. Dealt with Scott. Would definitely recommend.

James Scalf

Unfortunately the Dealership, due to limitations in supply caused by the current pandemic, did not have the vehicle style or type I was looking for. Dave however was excellent to deal with. I liked his no pressure approach...

Bruce Swan

I like how quickly I was able to schedule an appointment. Becky is very accommodating and efficient. Having the shuttle service is a plus.

Justin Whyte

Scam artists. Will invoice for things not done. Then when you call them on it they say “Oh the mechanic didn’t say anything”

lynn forestell

Very friendly, knowledgable staff always available to answer questions and help get the perfect vehicle. Top class dealership!

Wanda Young

Not sure that it is actually gold looks gold plated. Also no stamp on it.

Larry Evans

Had ram 1500 in for oil change.the staff were very pleasent.was only half hour and was on my way.

Tina Roach

I took my car in for an oil change, winter tires on and stored, spark plugs changed and HVAC Service. I also asked if they had time to detail my jeep. When I picked it up it was sparkling. Thank you so much for such a great job. I love my Jeep!