Reviews of Bay Mazda (Car Concessionaire)

Amr ElSharkawy

Friendly staff, good cars

Peter Matwyuk

I have been a customer at Bay Mazda for 12 years and its sad that this review has to be written. Beware of doing business here for the following reasons: - A sales consultant felt the need to speak intolerance about individuals while I was getting my car serviced. - This same sales consultant stole private confidential information about me and the private communication sent to Mazda about his actions, and gave it to a 3rd party insurance company they volunteer for whom has caused one issue after another. - Even after this employee does these things and more the manager still refuses to let him go. So unless you're interested in doing business where your personal information can be stolen and given to corporations with the intent to cause you harm I would stay away.

Debra Bebee-Houlahan

Mike and Matt were great to deal with

Scott Miller

Had a very good experience at Boyer Bay Mazda this weekend driving from Kingston with my sister to help her buy a used 2014 Mazda CX-5. My neighbours we're also very pleased when I recommend they drive from Kingston to Belleville to purchase their new 2018 Nissan Murano from Boyer Belleville Nissan. Your dealerships are friendly and professional. In Kingston two car dealerships wanted to collect our data on their iPad before even considering showing us a vehicle and another was too busy to approach us after several minutes inside the dealership. We walked out! In Belleville,Bay Mazda bent over backwards even utilizing the service manager to make sure customers were greeted when all the salespersons we're engaged on a Saturday afternoon long after the service area was closed. They also put in an extreme effort to try and find a good trade-in price for her VW which had seen better days. Boyer should buy a few dealerships in Kingston and teach them what customer service looks like. You’re doing something right at the very top of the Boyer group. Two good separate dealership experiences cannot be a coincidence! The management leadership at The Boyer Group is doing something extremely correct. Scott R Miller Kingston On

Joanne R

Absolutely loved Jessica and Sean they made our buying experience a true joy! We love our new CX3 and our Mazda Family

Steve L

Always a good place to go for service/parts and sales. Friendly small town atmosphere and quality people to deal with. If you're looking for a new Mazda, this should be your first stop!

Tim Maw

My son bought a new car here. Very easy people to deal with. Completely low pressure. Awesome unlimited mileage warranty.

Lynn Thombs

We have never been so happy! Aidan went above and beyond to make sure we were completely happy with our new purchase. His knowledge of his vehicles as well as its "competition" made us excited to buy another vehicle from Bay Mazda! See you soon ???? Stacey & Shane

V. Elizabeth Cole

Sales team I spoke to were being friendly.

Samantha Hein

I am so happy with the service at Bay Mazda! Jim was extremely nice and amazing to help us get the perfect car for us! He catered to our needs, preferences and worked within our budget. We really appreciated all of his help, as well as the hard work of Steve and Sean who were great throughout the process! Thanks so much :D

Vicky Larson

I purchased my Mazda 3 from Bay Mazda 5 years ago. Very impressed with my experience right from the start. Always friendly and take the time to make sure the job is done right at a fair price. Keep up the good work Bay Mazda, positive word of mouth is your strongest marketing tool, you certainly have that from me.

Craig Worgan

My favourite place to buy a car. Great people and great cars!

Achama Isaac

I couldn't recommend the Service Department more highly. I recently bought a used Mazda and took it to Bay Mazda for an oil change and to just check the car over. The inspection was only $5 extra and they lubricated the door hinges at no extra charge. Gave me some useful tips at no extra charge too. I wouldn't consider going elsewhere for future oil changes.

Norm Culley

Just had a terrific experience purchasing a 2014 Mazda 3. Steve, Sean and Jim are really passionate and thorough about what they do and with good reason- it's a great car!!

James Ross

Friendly staff and quality service

Dania Dhaw

I had an absolute exceptional experience with Bay Mazda. Mike, the service manager, went above and beyond the standard expectation. Although I live in Kingston, Bay Mazda is worth the trip for their excellent service. I highly recommend this dealership to anyone who's looking for good experience, good service and good customer care. Thank you again Mike for everything !!

Ashley Gushue

I bought my car here 2 years ago and they have excellent service. If I have any problems I can just walk in and they will take a quick look at it and fix it if possible right then and there !!

Heather Howard

Mazda is the BEST, not only for performance but the Staff is like a Family to their customers....I have a Mazda 3 , 2015 , and MOST DEFINITELEY would buy another from the Bay Mazda in Belleville.....FANTASTIC STAFF & VEHICLE

Godda off-road review

clean fast and very nice and respectful sales persons on the floor

Sean Dicks

Big thanks to the Bay Mazda team but more specifically Steve, Sean, Karen and last but not least Jim. I knew I made the right decision to come back to you for the purchase of our second Mazda, after extremely poor service from my local dealer in Ottawa.

Sam Meggs

I've had a mixed experience at Bay Mazda Purchasing a car there wasn't the best experience. They made a mistake on the paperwork and didn't want to have to fix it, so they wanted us to pay for the accessory we added in cash, rather then the financing. They weren't very accommodating and it really soured us on the place. That was a few years ago however. Since then, we have sold that car and upgraded to another Mazda at a different dealership, but still come to Bay Mazda for service. Their service department is awesome. They are on top of recalls, and are friendly and accommodating. Would recommend their service department every day of the week and twice on Sunday Edit: Since placing this review, the management contacted me, concerned about the previous experience I had purchasing a car from this location. It was nice to see that they seemed genuinely concerned about the negative experience. A+ customer service

Dean Lakin

A friendly and honest place to buy a car

Melissa Aguiar (Studio60photo)

Best service ever! Our car broke down on our way to Bon Echo for our camping trip. Got our car to Bay at closing time. They diagnosed the problem, found parts and had 2 mechanics stay overtime. Not only did they help us, they got us road ready within 2hrs. Record time! Saved our camping trip and made our little girls and dog welcome into their shop while we wait. Thank you so much for all that you did!!

Jeff Fish

This is a great place to buy you first new car or your fourth one. I have purchased 4 cars from Jim and Steve and have always gotten a great deal. Mike in service keeps me coming back with one of the best service departments around.

Angelo Manzara

Great staff

Aperture Flash

Friendly and helpful

Elizabeth Quinn

The manager was an absolute delight and was incredibly informative. They were efficient and professional throughout the whole process and even went the extra mile for me. I was incredibly impressed and grateful for their help.

Harpreet Singh

Cars are technically sound no complaint about that but rust is always an issue, no matter whenever you buy, they will say they provide warranty for lifetime or 7 years but trust me its going to come for sure, stay away from crooks in simple, a very great company so called is failed to fix the issue and DON'T buy it, if you want to stay away from THE RUST trouble. Rust will come link pimples on the car.

Our Family Robinson

We just picked up our new Mazda CX-5 from Bay Mazda and we love it. Working with Sean was fun and easy. He was very informative and helpful, and created a pressure free experience that made you feel at home. These are the kind of guys you want to buy a car from. After test driving many makes and models, and doing a lot of research we kept leaning towards the Mazda CX-5. After dealing with Sean and the other guys from Bay Mazda, it was a no brainer. We highly recommend Bay Mazda. We had a great time buying an awesome car!

Amy Di Marino

This is an incredible dealership and I would highly recommend to everyone I know. The entire experience of buying my car was a breeze, and because I drive so much, I'm in the service department often for my routine oil changes. The staff are all incredibly friendly and willing to go beyond the extra mile at a moments notice. You can tell when people like their jobs, and it impacts your experience as a customer. Very grateful to have chosen Bay Mazda!!

A J

See Nick to buy a car. Good guy. Goes above and beyond after sales. Did one deal in 2009. Not able to do a deal when we bought our last vehicle but we bought a Van and Mazda doesn't make one or we might have chosen this dealership to buy from. Would recommend.

Melanie DeMille

SERVICE WAS EXCELLENT! For a first time car buyer the guys at Bay Mazda made me feel very comfortable. They explained every detail to me very carefully about every detail of my fee and made sure that I was happy with my vehicle. I applied for a brand new Mazda CX-5 on Saturday and was able to pick it up Tuesday night. Amazing service from Aiden and Sean. Couldn't have asked for more for a first time experience! Thanks guys!

Matthew Bolton

Very good experience. Dealt with Mike in the service department. Consistent service. Always friendly and honest.

Jeremy Cobierski

Great freindly staff, always greeted with a smile and a hand shake. Happy to be part of the Mazda family.

Sonya Schwahn-Briggs

Purchased Mazda 3 Sport 2014, and love it! This is my 2nd Mazda from Bay Mazda and all departments are professional and friendly.

Bud Ivey

I have had four Mazdas in the last 10 years three of which have been purchased at Bay Mazda All of the staff there from sales, service, and parts have been exceptional to deal with. I have a special case recently and the GM Jim McPeake went above and beyond to help me out. This is a fantastic dealership, highly recommended.

Miranda Ray

Great buying experience. Increadibly friendly and helpful. Ive had experiences in the past with other dealerships where ive felt mislead and pressured. I had the exact opposite experience here. Matt and Sean were very professional, kind and courteous! Absolutely reccomend checking out Bay Mazda! Great ride to boot, Thanks again!

Timithy Parks

No deals move on if you want to pay sticker for your Mazda then this is the place

LonnyB Z662

Salesman Steve Davie was one of the best I've delt with for sure. Very knowledgeable and spared the BS. Service team is fast, courteous and efficient. I highly recommend this dealership for both sales and service.

The Twin Dongs Of Qo'nos

Absolutely amazing car buying experience!. Steve, Jim, Sean and Karen are absolutely awesome to work with. Never once felt pressured to buy, everything was explained thoroughly and the staff went above and beyond to get us the SUV we wanted. This is our first experience at this dealership and with Mazda but I certainly don't think it will be the last.! Thanks everyone for getting us into a brand new safe and reliable CX9.

Amr KEYS

Good customer service, expensive though. $90 for oil change!!

Patricia Miville

Great service

Garth Cook

Professional. Efficient. Friendly. Plus I got a sweet ride from here. I have been getting my service done here for years on my old Mazda 2 and I liked them so much I bought my new car from here.

Matthew Martin-Chatten

Very helpful, helped me get to know my first Mada

Dustin Liebau

If you know what you need, they'll deliver every time! --- Love the parts department the most! Thanks for always helping Jamie!

Faye Skerry

Great people and mazda is the best.

Blair Defosse

Fantastic service

Satish Singh

I planned to get a Mazda 3 and I went to this dealership. This was my first car ever and I was not sure what are the things needed to get a new vehicle. When I first took test drive with Matt White he explained me everything in detail and I liked the vehicle right away. Then he took me to Sean Belfry, the finance manager @bay. He went over with the price and everything and made me feel comfortable until I understood all of it. Besides he tried getting my financing approved at couple different places as I had some difficulties. But at the end he got that approved and arranged to get the vehicle in the colour I liked the most. He also tried to make me save money wherever he can and went out an extra bit to give some more discounts. Finally at the day of delivery Matt, even though he was almost done for his shift stayed extra to explain everything. Over all I would say it was the best experience to date from the time I came to Canada. Friendly staff, good vehicle, great service makes Bay Mazda best dealership for me.

Kim Saunders

Hi Jim and the team at Bay Mazda I've now had the CX5 GT Tech for 5 months and cannot say enough great things about this vehicle. The stand out quality is by far the fuel economy. On average I am getting between 650 -700 km per tank!! I've have never owned such and efficient car. It handles beautifully and the tech options make it stand above others. Love the auto dimming and the braking. This thing drives itself. Last, but certainly not least the sales and service team have been wonderful. They are friendly and helpful and have made my buying and servicing experiences to date effortless. Sincerely Kim Saunders

Nikki Lafferty

Amazing Service!!!!!

Ola Bis

Bay Mazda was truly a life saver! I had a car emergency on the way from Toronto to Quebec and called Bay Mazda out of desperation. Even though they were close to closing, the service centre staff were so kind and helpful, and they did everything they could to find a solution to my problem. To top it all of, they did all this for a VERY reasonable price. I could not be more happy with the customer service I received, and I would 100% recommend them to anyone who owns a Mazda. Thank you so much Bay Mazda, your help was really appreciated!

Peter Robb

Excellent. Really great people.

Chris E

First time customer at Bay Mazda. Came in for my airbag recall, Mike and fellow technician were great I was in and out quick.

Karen Bush

I love my 2013 Mazda 3 sport! We drove it to Florida and back on around $300 in gas. the maintenance is every 8000 km instead of every 5000 km like my Dodge. such a great car!

Helen Goebel

Exceptional customer service

Gary E

i was looking to buy my first suv and started my search at bay mazda. i test drove a 2015 cx5. over the next several days i went to a number of dealerships and drove their suv's. i found i was comparing them all to the mazda cx5 and none of them came close. then just before christmas i read an article and saw pics of the 2016 cx5. i knew then and there i had to get the 2016 model year. that is when Aiden in sales there made my christmas! i mentioned the 2016 model to him and he said to give him a few minutes and he would get back to me. well in a few minutes Aiden did get back to me telling me he had found the exact model i wanted and in the colour i wanted as well. i have had my cx5 for two days now and could not be happier. Aiden made this purchase the most relaxed and professional one i have had. great staff, amazing vehicles that handle so well; why look anywhere else. highly recommended. bob

DAVID SMITH

I WISH I COULD GIVE NEGATIVE STARS. I HAVE NEVER FELT SO INSULTED AT A DEALERSHIP IN MY LIFE! I CAME INTO THIS DEALERSHIP LOOKING FOR A SIMPLE SERVICE ON MY VEHICLE. THE SO CALLED BUSINESS MANAGER SEAN BELFRY WAS TOO BUSY PLAYING GAMES ON HIS PHONE TO EVEN RECOGNIZE THAT HE HAD A CUSTOMER STANDING IN FRONT OF HIM. ONCE HE REALIZED THAT SOMEONE WAS STANDING THERE HE QUICKLY SHOVED THE PHONE IN HIS POCKET. HE THEN SPOKE TO ME LIKE I WAS A CHILD, AND PERSONALLY ATTACKED ME. I AM NOT SURE HOW SOMEONE OF THIS CALIBER HAS SUCH A POSITION, IF I WAS THE OWNER THIS PERSON WOULD BE TERMINATED IN A MOMENTS NOTICE.

Robin Spataro

Wonderful staff. Thank you Steve, Jim. Michael and Shawn. You guys helped make my purchase a great experience

Joan Leckman

I purchased a new, standard Mazda 3 on June 7, 2016. I just completed my first service appointment. On both occasions I have found the staff (sales, service, etc.) at Bay Mazda in Belleville to be extremely friendly, helpful, knowledgeable and professional. I also love, love, love my vehicle. It drives exceptionally well, gets fantastic mileage and looks beautiful. Thank you to everyone at Bay Mazda!

Serge Moreau

My first 1000 km with the 2016 Mazda 6 GT Cruising down the highway, driving the city and exploring back roads; here are what those first 1000 km were made of! Hours of driving with the smile! The very first impression that came through my mind when I took the road with the new 6 is how composed the vehicle was; total control of the road added to a calm feeling through the steering wheels. Just like if the car was whispering: “No problem, I got this!” This car provides pure happiness while driving it; it’s maybe not the most powerful in its class but the phenomenal handling is bringing the enjoyment and excitement to another level. Flying through the back roads with the transmission switch on Sport Mode brings instant sensation and really quick response from the engine, once again, totally Zoomtastic!!! In conclusion, the new 2016 Mazda 6 GT is offering quite a package: An exclusive sharp look, a very high end, very well designed comfy interior and some crisp sensation on the road!! All this including the perks of the Skyactiv technology, what more can you ask? Serge Moreau Enthusiast Mazda driver since 2000

Andrew Kritzer

Great bunch of sales and service people make owning a Mazda that much more a great experience

Joe Russell

Friendly service great job

Bruno Paulhus

Best interaction I have ever had with any dealership servicing department. Speak with Mike. He will discuss your car issues and help come to a solution.

Steeve Bédard

Friendly Staffs. I have appreciate their services over the years, of course , we think or I think that every dealer is there to make a buck on our backs but let's face it! it's a business and a car is a daily expense, it does not run for free. Other than my default opinion or common belief, I feel that " MY" Mazda Dealer in Belleville is focusing on genuine service practice and positive customer satisfaction. I have been more incline to go back and keep the relation going. Cheers Steeve Bedard.

Marcel Turgeon

Excellent sales staff and service beyond expectations!!!

Lindsey 94

Brought my car in for a recall and they even washed it for me. Also got a follow up call the next day making sure I was happy with everything.????

Greg Koshman

Great dealer, awesome staff.

Darlyne Pennycook

In April, 2016, I brought my Mazda 2 into the dealership as I had noticed oil on the garage floor. The oil oil pan was removed and resealed. I was told to bring the car back at the beginning of June as Mike, the Service Manager wanted to ensure that the seal was working. At the end of May, I again noticed oil leaking from the car. I called Mike and he said to bring the car in to be checked. Mike asked to keep the car for a few days and he gave me a car to use. My car was repaired and again Mike asked that I drop by so the pan could be checked which I did.The problem was repaired at no cost to me....an amazing service department. Having this kind of a service department will definitely influence my choice a car for my next purchase. Many thanks to Mike and his service department for the professional service that was provided.

DK / KK Dave / Kim

So many new sporty models to view and such a great shopping experience

Michelle Wright

I bought my Mazda 3 in 2012. I had tried different Mazda dealerships to service my car and had received such bad service that I could not wait to get rid of my car. I have dealt with the service manager Mike at Bay Mazda and because of him, I have fallen in love with my car again and decided to keep it. I called and inquired about getting Sirius satellite installed in my car, Mike had the parts and installation completed within 2 days of inquiring about it. The service team there is always a pleasure to deal with and they take the time to listen to concerns that I may have and seem to go above and beyond. Its extremely rare to find such great service and I have recommended Bay Mazda over any other Mazda dealerships to friends and family. I cant wait to deal with Bay Mazda when I decide to upgrade to a SUV.

Ross Myers

Best service in the business. Especially from Matt, Mike and Sean.

Pat Sweeney

We were having a problem with battery. specialist did a computer check and found nothing wrong but gave us some tips about what drains battery when car is shut off. Hope it helps(CAA must be getting tired of our calls LOL). The staff were very helpful and kind.

Debbie Green

Great service

pete carter

Very good parts and service dept. Sales seem good

Ted Nugent

These guys are crooked. Just bring your car in here for an oil change. I guarantee they will be sniffing around your engine compartment and find something that needs fixing. I brought my Mazda in for an oil change. Shortly after they started on it, they found transmission issues and carburator issues. 450$ later, when i was quoted 65$ for the oil change.... Why exactly were they looking at my transmission and carburator when i only went in for an oil change ? I would avoid this place if i were you.

Susan Reid

Salespeople were not pushy,were friendly and helpful

David Ferraccioli

Great staff and service. Very honest and knowledgeable.

Barbara Griesdale

I am searching for a new car, and Mazda was highly recommended to me. A friend took me to your Dealership in Belleville, where I was very fortunate to meet Toby Fitzpatrick. I am a woman who knows very little about cars. Toby was warm, very knowledgeable, and extremely kind. He made an effort to get to know me, and to learn my priorities in a car. He then showed me the models that he felt would fit my needs. When I settled on a beautiful Mazda CX-30, I was very grateful that at no time did I feel pressured to buy. I was thrilled with both the the package that he put together for me, and the total cost. Reluctantly I have decided to wait before making a decision. When I phoned Toby to tell him this, he was again very kind and understanding. I live in Toronto, but if I decide to buy a Mazda, I will make a point of coming back to Belleville, and I hope that Toby will be available to help me. Belleville, and I hope that Toby will help me.

Laura Shannon

My experience at Mazda was incredible. Everyone there was so friendly and knowledgeable. I felt that I could trust each of them and knew I was making a good decision purchasing the car. Steve was my sales associate and Sean helped me with my financing. I truly couldn’t have asked for a better experience and am grateful I was lucky enough to have associates that I could trust. They were also very patient with my indecisiveness and helped me find the best fit for me. Thanks Mazda! You rock!

Maggie Julien

Always a pleasure to go Mazda. They are always polite and courteous. Guaranteed great service.

Jeff D

Jim McPeake and Mike McCarney are great guys to deal with.

Glenn Mann

I wish there was a sixth star. From Jaime and Tucker in parts to Mike and the techs in service and Jim and sales guys...what can I say. They are phenomenal. I suggest that anyone that needs service, parts or a new car. Come see them first and last

brian lamont

After much researching for a new car, we opted for the 2016 Mazda3 Sport GT. We had a few choices of dealerships. We chose Bay Mazda, and I'm glad we did. From our first contact in sales rep Matt White, to the rest of the staff we had the pleasure of meeting, I knew we were going to deal with Bay Mazda. The negotiations for pricing were friendly and in a timely fashion, no stress there.We found Matt to be a very knowledgeable guy about the car we were looking at. He is a car guy himself and we found it refreshing to have someone who could answer all the questions without hesitation.Matt also called us after the first week to make sure all was well with the car. We have not been in yet for our first service, but I'm actually looking forward to going back and saying hello.That's how well we were treated. Thanks again Bay Mazda.....

Katy Beamish

On my 6th Mazda mostly because of the great service

Tyler O'Brien

I just bought a new Mazda 3 and the experience was fantastic. It was a very easy going experience with no pressure, they were very thorough at every step. Thank you very much for a great first new car buying experience.

Gus Morrissey

Great service and staff

Mike G

Very happy with the team at Bay Mazda. I have had my car serviced regularly here and they are excellent. Mike has gone an extra mile whenever I needed help. Professional people, highly recommended! KUDOS!

David H.

The staff in the Service department are awesome. You’re always greeted with a friendly smile and Hello. If anything unexpected shows up during the service, it’s always explained in layman’s terms for me to make a decision that will impact me financially. Overall, it’s a fantastic dealership and I’ve enjoyed being a customer.

Chris Jeffrey

I just purchased a 2016 Mazda 6. Aiden and Jim were great to deal with. They both went one step beyond to make sure I had everything I needed.

Gus Sacrey

Great service.

Chuck Cox

My wife Glenda recently had the pleasure of purchasing a new car from Bay Mazda. Our whole experience dealing with the sales staff at Bay Mazda was very enjoyable and positive. We felt we were treated fairly and with the utmost degree of respect. We did not feel pressured and the staff went above and beyond to answer questions and provide us with all the information we required to make a good purchase decision. We were very impressed with our sales experience, and will be returning to utilize the after sales service. We would recommend this dealership without hesitation and are very impressed with the quality of Mazda vehicles.

Peter Ouderkirk

Thorough but expensive.

April McNamara

If you need service, this is THE SPOT! Honest, UPFRONT and reliable! Mike in the service department is the reason I decided to BUY a Mazda in the first place. When you know you can have a fantastic services dep to help over anything that might come up.. it just makes sense.