Reviews of Lounsbury Automotive (Car Concessionaire)

Lagace Richard

(Translated) Good works good service (Original) Bon travaille bon service

Karlyus

Love GMC

Sean Kerr

I took my 2018 Chevy in because the service airbag light came on and was told they don't service my Chevy. It's ok though, because he assured me the airbags won't go off. Yup, that's kind of the problem.

Aline Lanteigne

(Translated) Good customer service and the sellers are kind and professional; however, it takes a long time to receive this service. (Original) Bon service à la clientèle et les vendeurs sont gentils et professionels; cependant, il faut attendre longtemps pour recevoir ce service.

Michel Doucet

Service was slow

Justin McTavish

Service department is an absolute joke

Outdoorsman Brandon

Worst service I've ever seen from a dealership

Dany Le Breton

Good service

Daniel Boudreau

Great Service, welcoming people..

duhrailed

Super service

Owen Cameron

The young lady in the automotive dept was so nice and upbeat,service was great

Styve Mallet

(Translated) Excellent service :-) (Original) Excellent service :-)

Jacques Desjardins

Excellent service and they fixed my problem. I am a happy customer.

Chris Daigle

Quick and efficient service! 2 thumbs up!

mario lanteigne

(Translated) Good service (Original) Bon service

Donald “Wilfred” Blanchard

Very friendly,super service, couldn't ask for better.

Donna C

We were not in the market for a new truck but when Kevin approached us with an offer, we couldn't resist. We couldn't be happier with our purchase! Thank you Kevin, Mylaine, David and Andre for the fantastic service. We love our new truck!

linda hachey

(Translated) It is 5 star (Original) C est 5 etoile

Briana M

Went to purchase a vehicle..the general manager would not budge on their used vehicles overpriced tag. Finally after 2 weeks he came around and offered a set of tires with the vehicle that was still overpriced even when you throw the price of the tires into factor. Salesman was great felt bad he lost a sale. Went to Lounsbury Miramichi a couple weeks later walked out with a brand new car the same day. I did not feel comfortable buying even a new vehicle in Bathurst because the management seemed more interested in pocketing profit there than working with a customer to make sure that everyone walked away happy with a sale. Further...the two times I brought my brand new Chevy into there for service twice and they didn't service my vehicle properly. Had to bring my car to miramichi afterwards both times where they fixed the issue on the spot no questions asked and I went home happy. To sum this up its shameful to have to travel out of town to get good service. Worst experiences ever. Do not recommend this dealership or buying GM at all I have about 100,000 km on my car, new off the lot and the vehicles been in the shop about 10 times. They try to grab your money for diagnosing (or most of the time not daignosing problems) that should be covered under my full warranty. I overpaid for my vehicle hugely so that I could have the best warranty package and hopefully get the best service but this is not the case whatsoever. I've brought my concerns to GM cooperate in the past with no resolve. I have decent Lounsbury service in Miramichi but should not always have to travel to be taken care of. I have two Chevrolet vehicles and with service like this I'll never own another. I highly recommend people check out Hyundai across the road. When you drop off your car when you are covered under full warranty you should not have to agree that if its not covered under warranty that you still have to pay diagnostics? Excuse me, my cars half broken "but its okay because it is still drivable"? when I drop my car off to be diagnosed and fixed when I have a FULL extended warranty, I would expect the service people to be like "so sorry for the inconvenience, we will get this taken care of, and give you a call when it is ready for pick up and I hope you have a wonderful day" Not " you might have to pay for this just so you know your car still runs in auto and I can't guarantee it will be fixed under warranty so you know you might have to pay and do you agree to that?"

Joel Gionet

Very great service

Andre Albert

Kind of a mixed bag. Sell service is awesome with nice satisfaction follow ups to make sure everything is fine with your purchase. Service side is hit or miss. Generally great service but sometimes it's the opposite.

briana matheson

Worst experiences ever. Do not recommend this dealership or buying GM at all I have about 100,000 km on my car, new off the lot and the vehicles been in the shop about 10 times. They try to grab your money for diagnosing (or most of the time not daignosing problems) that should be covered under my full warranty. I overpaid for my vehicle hugely so that I could have the best warranty package and hopefully get the best service but this is not the case whatsoever. I've brought my concerns to GM cooperate in the past with no resolve. I have decent Lounsbury service in Miramichi but should not always have to travel to be taken care of. Last time I dropped my car off here they had my car for over a day and didn't even honour my warranty to provide me a rental so I had to ask people to drive me to and from work. You can pretty much gauruntee if your cars going into this shop you should make your own arrangements warranty or not. They said they had no shuttle because it's cheaper for them to pay people's cabs.I have two Chevrolet vehicles and with service like this I'll never own another. I highly recommend people check out Hyundai across the road.

Troy Anderson

This dealership has been nothing short of a 10 star dealership, always a grate experience going in to this place!!!!!

Gilbert Audet

(Translated) Courtesy and exemplary service, before and after sales. ???? (Original) Courtoisie et services exemplaire, avant et après vente. ????

Mal Jean

(Translated) Service leaves to desire for me his need to change thank you Paul for moving things forward (Original) Service laisse à désire pour moi sa besoin de changer merci Paul pour fait avancer les chose

Marc Boudreau

Great service thanks.

Martin Wall

Wonderful people here

Daniel Caissie

Very good

Martin Doucet

Awesome service !

Francois DeGrace

Waited 2 hours for an oil change and tire rotations.