Here you will be able to see the opinions of real people like you who are using the products of Mercedes-Benz Barrie (Car Concessionaire) in Barrie territory (Canada).
At present this firm receives a rating of 4.4 stars out of 5 and this rating is based on 127 reviews.
As you can read, the average of ratings is quite positive, and it is based on a large number of feddbacks, so we can think that the assessment is very reliable. If people have bothered to value when they are satisfied, it works.
You know that we don't usually stop to put evaluations when they are good and we usually do it only if we've had a problem or issue...
This Car Concessionaire belongs to the category of Mercedes-Benz dealer.
My family and I wanted to buy my mom a new SUV for her 50th birthday. I took her to many dealerships for test drives, but she had the best experience at Mercedes-Benz! We had the pleasure of working with Jeff who was very patient with us through the entire process. My mom loves her new GLB! Many thanks to Jeff and the entire team!
Recently I have purchased car from Mercedes-Benz Barrie. I have bought cars from many dealerships but Mercedes Barrie is the best. The sales consultant Dan Jian is the most professional and knowledgeable person I have ever met. Also the General sales Manager Fatemeh provided such professional services. I was very happy and satisfied about the whole experience. I will definitely recommend my friends to Dan and Mercedes Benz Barrie.
Everything about my recent car purchase was an exceptional experience. It is very clear that customer service and satisfaction for Mercedes Benz Barrie is a priority. Special thanks to GM Shaun Bahrami that goes above and beyond for his customers and is amazing with communication and follow through. I will strictly go to this location going forward Also, thanks to Deanna and Carolina from the Service department for providing the best service. Definitely recommend this dealership if you are looking to purchase a car.
We recently purchased a pre-owned vehicle and our sales consultant was Gerry. He was nothing but fantastic. Professional, knowledgeable and absolutely no pressure sales at all. I would also like to acknowledge Deanna in finances, and Tony in sales. Both were also a pleasure to deal with. Thanks again!
It was a pleasure dealing with Dan Jian at this dealership. He is knowledgeable, helpful, friendly, and provides the best customer service! He took good care and gave us all the deals and discounts that he could provide. He was available to answer any questions we had. He has a passion for what he does! We would recommend Dan and his services to anyone looking to buy or lease a car! He won't be disappointed and you won't regret it.
After having visited multiple dealership in Ontario, I decided to go ahead with Mercedes - Barrie location . Patrick was responsive and helpful to walk us through the whole process. This is our first Mercedes and we are pleased with the service we received.
Best and easiest car buying experience ever! The service and attention to detail is unparalleled. The selection of vehicles, no pressure sales staff (Deanna), and ultimate value for the money is superior to anyone else in the area.
I Just picked up my first beautiful Mercedes-Benz from Mercedes-Benz Barrie. Great dealership with helpful staff who helped make the process easy and smooth. They have the best prices and best costomer service in town. Special thanks to general sales manager Fatemah, sales manager Shawn and the business manager Deanna who helped me out a lot during the process. I would recommend mercedes benz berrie to anyone who wants to buy a mercedes.
Just recently purchased a GLC 300 from MB Barrie and right off the bat have to say Mercedes-Benz Barrie is by far the most knowledgeable I've ever seen and the staff are extremely friendly, enthusiastic and honest. We dealt with Deanna Downing and she is the best by far in helping you get your dream car. She is extremely passionate about what she does, is very caring and a honest salesperson, but more importantly she makes you feel that you want to come back to Mercedes Benz Barrie. After contacting several dealers, Deanna had taken upon herself to ensure that she beat all the quotes and beat the price I had in mind. Deanna and Shan (Sales Manager) were both very helpful in striking a deal and my family was extremely impressed with the COVID set up making us feel at ease and comfortable. Would highly recommend Mercedes Benz Barrie with Team Deanna Downing, Shan and Ashley to anyone looking to live their BENZ LIfe!!!!! Thank You guys !
Bought our first Mercedes Benz. We chose the GLB250 and so far first impressions are very good. Love the quality, looks and functionality of this vehicle. We would like to thank Jeff and the team at Barrie Mercedes Benz for all of their help. They made the process easy, comfortable and informative as this is our first Benz. Cheers
I told Jeff the first day we met that I'm not the biggest fan of buying cars. Honestly, this was the best experience I have ever had at a dealership. Everything has been streamlined, so there was no time wasted. I couldn't ask for anything more out of the process. Jeff and the entire team was fantastic from start to finish.
My husband and I recently purchased an E-Class from Deanna and we were so happy with our experience. Not only did we get the car we wanted for the price we wanted but we also never felt pressured at any point in the process. This was hugely important to us because we shopped multiple dealerships and luxury car brands before settling in with Mercedes-Benz Barrie. Ashley did a great job with the financial end of things and made sure everything fit our budget. Totally worth the drive up from Toronto!
This is my second car I have bought from Mercedes Barrie, staff are awesome, friendly and professional and tirelessly walk you through the best options available. From sale representative to sales manager and financial manager are all great people. And of course it's not only service and expertise, they are also good pricewise. Thanks Jeff, Shan and Deana for the great work.
5 STARS ACROSS THE BOARD! I dealt directly with Sales Manager Fatemah, who was personable, knowledgeable, professional, and fair in negotiating a price for our brand new Mercedes A220! Ashley and Allison were both great and patient in answering questions after the purchase. It's no wonder the Mercedes Benz Barrie dealership has such an outstanding Google review record here...they simply made the purchase of our first Mercedes smooth and enjoyable! Thank you Fatemah!
IF YOU DIDN'T BUY YOUR CAR HERE - GO ELSEWHERE FOR SERVICE Looking at the reviews it looks like buying a car here is a great experience. Unfortunately I just bought my new 2021 AMG in Newmarket because they were the only dealer who had one in stock. Tried to set this dealer as my home service dealer and I won't be back. If you don't buy the car at this dealership don't expect great service. The brakes have been squealing and I brought it in for service at 4000 KM's. They had the car for the entire day... called at 3:30 to say they can't replicate the noise. I said I can come right up and replicate because it always makes the noise. When I arrived they said - yes - we have it making the noise. We have to make a video for MB Canada to get it covered under warranty. They would need 3 days to do that but can't give me a loaner car. None available. I asked when they would because I need a car to drive. They can't guarantee that. Nothing they can do. I asked for a copy of the work order so I can at least go back to Newmarket to show them what they found... didn't even put what they did on it. Just said inspection and car wash (which they didn't do). My wife's Audi Q5 lease is up and we were looking at the GLC... at least we know to stick with Newmarket. From the time I stepped into the dealership I just felt like an annoyance to them.
I had a terrible experience at your dealership. The manager was very pushy and was not listening to me. I felt very uncomfortable. He also yanked the quotes out of my hand when he realized I was not purchasing on the spot.
What a fantastic dealership! Recently had an experience with the Service Department and found them to be extremely efficient, friendly and knowledgeable. I also appreciated the updates regarding the status of my vehicle. I will definitely be returning here when I require further service.
Had a chance to have a look around the floor with sales associate, Noah Kroll, and it was a great experience. I do feel that when I choose to make the decision to get a Benz, that I'll be in great hands.
Excellent service from Reid Williams when purchasing my used ML350 Bluetec. He was extremely knowledgable of the features and the vehicle, my negotiation process was absolutely painless and smooth and the pricing on my new vehicle was very fair. I was very pleased with the patience and the positive attitude from Reid Williams, I had been in two other times looking at other vehicles that I decided were not a good fit in the past and he was extremely understanding and patient. I really appreciated that I never once felt pushed in to my purchase which is refreshing when buying a vehicle. Thank you to the MB Barrie staff, especially Reid for the great service.
Outstanding service. Thank you to Tony, Dan Ashley and team!
Had an amazing experience with Fatemah, Patrick and Deanna at MB Barrie - they fielded all of my phone calls and emails re: the order of my new car with professionalism and we’re so courteous through the whole process. Wouldn’t hesitate to recommend them to anyone!
Had a small problem. My cell phone disconnected. I am on the computer knowledge on the beginner level. So I decided to go directly to Mercedes Barrie where I bought my car. The service person, i did not get his name, without further ado proceeds to my car and within a minute or so reconnected my phone. Amazing service at this place, just like the product they sell, THE BEST OR NOTHING. I love my Mercedes, the best car I ever drove. SOLID is the word. My second car i own is a Lexus, forget it, all gadgets and other are copied from the best car makers in the world. Oops, Red bull Honda just won two in a row...
Great service, unfortunately no g-wagons in stock.
We recently bought a c300 coupe from Mercedes Benz Barrie and it was a great experience from start to finish. Jeff helped us along the way and was absolutely amazing. Jeff is very personable, low pressure, helpful and just a great guy to deal with. He is the first car sales guy who I have been completely happy with. Jeff answered all our questions and ensured that we were basically getting as close to a new Mercedes as possible. The girls (I can't remember their names) were very helpful with the paperwork and showing us the features of the car. We, as a family, have owned many BMW and Mercedes, but generally bought them privately. It was completely worth buying it from Mercedes Benz Barrie. The work they do to certify and deliver the vehicle is really second to none. Thanks again Jeff! The owners of the dealership are lucky to have you and I am sure we will be seeing you again in the future.
Got my first Mercedes Benz today, Patrick was amazing from start to finish, he made our shopping experience so enjoyable with his product knowledge and helpfulness, All team members of this location are amazing including Managers Shan and Ashley.
I want to thank Mercedes Barrie and specifically Deanna Downing for the excellent service in helping me purchase my first Mercedes. She and the rest of the staff were very helpful in making this purchase happen quickly and efficiently. Thanks Again
The service, the hospitality and patience the sales person and sales manager had towards helping me find the right car that fits my needs and budget was unmatched to any other dealer I went to. I highly recommend buying from MB Barrie, they will take care of you.
Carlena kristin is the best in helping you to setup your new car
I have bought cars from many dealerships but Mercedes Barrie is by far the best yet. My sales associate Rocco Ricci is the most professional and knowledgeable person you could ever wish for. The whole experience was wonderful and flawless. The relationship with Rocco and the dealership doesn’t end upon the completion of the sale. They have your back! I recently purchased a car in Florida and did not have nearly the same experience. Rocco and Mercedes Benz Barrie are the BEST!!!!!!
Could not give a stronger recommendation for these guys. Top notch service and professionalism. Highly recommended. Many thanks to Deanna and Ashley.
was sold a lemon of an e350... All these issues manifested within the first 2 months of ownership. First of all car got an oil leak. second car developed ticking and today my injector fails and my car is stranded. Called used car manager and he said to bring it in, did not offer a tow and is not reimbursing me on cost to fix these issues so I'm stuck to fix it.. Injectors are not cheap and should not have failed at 84000 Kms. Avoid this dealership for used cars If you do make sure its CPO The sale people were nice but unfortunately the car they sold me is becoming a money pit so I cannot leave a positive review unfortunately
We had a fantastic experience with MB Barrie for our new SUV purchase; especially dealing with Fatemah, Shan, Mark and Ashley. Very professional team, from the first contact to notice of car arrival to their lot from factory. We are still waiting for the car to be delivered to its new welcoming home, and this review will be updated upon completion of delivery.
Very good dealership. Gave me the final deal over the phone as I had to drive a long distance to them. Gerry was great and very helpful. Shan the business manager was very straight forward and not playing with numbers. They gave me the deal that I expected and very friendly service as I would expect from a Mercedes dealership. I visited 3 other dealerships looking for very specific GLC300 and they didn't give a good deal claiming short inventory and no incentive but Gerry and other folks in Mercedes Benz Barrie made it happen for me.
Gerry is beyond wonderful, extremely sincere and genuine in his approach, I visited many car dealerships before coming to Mercedes Barrie and the experience I had at this dealership, and interaction I had with Gerry far surpassed all others. I would highly recommend working with this eager to help sales person. Unfortunately the car I am looking for is not in stock at this dealer, however I truly appreciate the honest up front approach that they won't be able to secure it, versus taking my deposit and trying to do a dealer trade and stringing me along for weeks. Shows so much integrity and respect and that they are putting the customer first beyond their own personal agenda. So pleased with this experience and hope to do business with you in the future Gerry!
Excellent staff and service. Very professional and painfree buying process. They give you a sense that you are taken care of. Very encouraging. Bought a car here. Noah helped make the process an informative one, with great insights and a friendly, personable attitude. Shan, Deanna and Jerry were also involved in the process and made my partner and I feel very confident with the numbers, warranty, etc. Highly recommend.
the best dealership ever!!! these guys are awesome. they made my car shopping experience phenomenal. everything went so smooth and they’re so kind and really want the best option for you! definitely check this place out.
This is my second successful experience with Mercedes Barrie. Shan maintained contact with me during the past few years and has really earned my trust. When time came for a new vehicle, Shan's knowledge and expertise have come in handy. During the shortage of inventory Shan worked hard to locate, find, place the order and follow up with a delivery date. The vehicle arrived way faster than anticipated, thanks to Shan. During Shan's absence I felt that we were in good hands as Ashley, Fatima and Deanna did a great job in assisting us with our needs. The delivery day was a breeze and Jenson did a great job going through the vehicle features with us. I congratulate the Barrie Mercedes dealership on such an efficient team. Building a long term relationship with clients and doing their best to keep a client happy definitely pays back well.. Thank you Shan, it was a pleasure.
Fist time Mercedes owner, purchased a used GL350 and Gerry was very kind, patient and helpful it was a very pleasant experience. Tony also was very instrumental with making sure I walked away a happy customer. A lot of places say that, but these guys actually mean it and work hard to make customers feel good and happy, at least that was my experience. Even the after sale service that I required was exceptional, again, they really stand behind their vehicles and want to see you leave with a smile and good feeling. A long time family friend saw the vehicle and I told him of my experience, now he want's to try to find something suitable at this dealership. Good service is hard to find, I'm happy I stumbled on this vehicle at this location.........I wasn't even looking for one. Good job all of you at Mercedes-Benz Barrie. Sincerely George Prodan
Walking into Mercedes-Benz Barrie made a me a little nervous, as I had some bad experiences with previous dealerships (not Mercedes-Benz). However, the staff was SO pleasant and helpful when I walked in. Deanna, our Sales Rep, was extremely knowledgeable, friendly and helpful! She was just an amazing person to deal with. She answered all questions via text or call, no matter what time I messaged her! Plus, she really understood what I wanted and worked for our family to make sure we got it. When we arrived to pick up, Deanna greeted me with a lovely little Mercedes tote filled with some awesome Mercedes swag - which was a pleasant surprise! Ashley in financing, was very thorough and pleasant to deal with. Alison showed me the features in my new car and was a delight! Deanna kept my kids entertained while everyone helped me out. I will DEFINTELY be back to Mercedes-Benz Barrie in the future! It was such an amazing experience and all the staff their was INCREDIBLE! I also REALLY LOVE my new GLA 250 4MATIC Mercedes-Benz!!
I've had a remarkable experience with the sales manager; Mr. Shan Bahrami and my Sales Consultant; Ms. Alison Langton with respect to purchasing of a new SUV. I have recently placed an order and currently I'm waiting for the next steps. Thus far, I have been amazed by their entire team's professionalism and competence. I will update my comments upon completion of service and delivery.
Just took delivery of my fourth Mercedes-Benz from Mercedes- Benz Barrie. I want to send a heartfelt thank you to David Bosley my sales consultant for the delivery of my second Benz by David. I started to shop for a slightly used Star Certified GLC 43 in December and David kept his eye out for me for a suitable vehicle. One just came in off a lease that had been previously purchased from and serviced at MB Barrie. My transition from a C43 to a GLC 43 was seamless as usual with Dave's knowledgeable recommendations. I also wanted to accolade Ashley Lyons, Financial Service manager. Ashley has always provided me with timely, friendly and knowledgeable professional service. She's particularly astute and in tune with the extra services provided by Mercedes-Benz and the value they provide to the end user; she made a great recommendations for the Kenzo ceramic coating by IGL to make sure my "new Black Beauty" will look it's best for many years to come. Lastly a Thank you for Tony the Sales manager for making sure that all the T's were grossed and the i's were dotted before delivering this vehicle to me. Coming to Mercedes-Benz Barrie is like coming home, and the sense of welcome is always most positive and you definitely feel that they value your business and the relationships built over several years and always ensure they make lasting memories with your vehicle shopping and selection process. I would be happy to recommend and endorse their service to anyone looking for a quality vehicle purchase experience. The day that I picked up my vehicle was very snowy and windy. The highlight of the delivery was that I was able to drive the car right out of the show room on my way out. The Best of Nothing!!
Loved my Experience at Mercedes Barrie. Gerry and Ashley were both very helpful, accommodating and patient. The presentation was one of the best and love my new Mercedes of course :) Thank you to everyone who made us feel welcomed
Was a pleasure working with the barrie team. Located the GLE exactly to my specs. Team is very professional and friendly. Will definitely come back there for my next mercedes.. Ask for Dan he knows his stuff. And Ashely and Deanna were a delight to deal with.
I've never experienced such streamlined, attentive customer service than I did at this establishment. Patrick was extremely knowledgeable and patient in helping us choose the vehicle that is right for our family. Buying a car has always been such a hassle until now. Thanks for your help Patrick!
Have always been a BMW purchaser and thought I would try Mercedes Benz for a change. Found the exact specifications at the Barrie Mercedes Benz of a Star Certified GLC300. Had an amazing dealer experience right from the initial phone discussion with the Sales Professional Gerry, right through to the dealer visit and eventual delivery of the vehicle (he was amazing especially at remembering small details). The Finance Manager Deanna was an absolute pleasure to deal and helped (in a non pushy way) in the choosing of the correct vehicle warranty requests that made sense for me. Jimson the Delivery Specialist made sure we understood many of the necessary features of the vehicle (bluetooth etc.) which makes a difference especially with all this new technology. Thanks again, my wife loves her new vehicle.
Our experience with this dealership was great especially with Deanna she was a wealth of knowledge about the two vehicles we were looking at. From start to finish this was one of the easiest purchases of a vehicle we have ever experienced. Dealing with all who helped at the dealership from Shan, Tony, Ashley, Alison and Deanna what great people and again a great experience thank you Mercedes Barrie! We Also wanted to thank Deanna for the wonderful Mercedes Benz teddy bears for our 2 children!
So far this is one of the best dealership my husband and I have ever been to. Dan and Ashley are friendly, knowledgeable and professional. They make us feel welcomed and answered all our questions. The whole process is smooth and we are very pleased with the whole experience. Would highly recommend to everyone!
Deanna Downing and the rest of the team at the Barrie location provided exceptional service. They made us feel comfortable and provided a very smooth process. They were very attentive and patient and answered all our questions. I would highly recommend purchasing a vehicle at this location. We purchased a new GLC 300 and we love it.
Ask for Noah, he took care of everything I needed!
Deanna, Ashley and Allison were all wonderful to deal with. My wife and I did not feel the pressure of a greedy salesperson, but rather someone who is compassionate and understands the clients needs when dealing with Deanna. She walked us through every step of the process and was available throughout to answer any questions or offer guidance if needed. Ashley made the lease process seamless, even though we had to change the fine print a couple of times. She was friendly and transparent when walking us through the details and knows her job very well. Allison was exceptional in showing us how the app works and pointed out some the key features on the vehicle. She was very friendly and a pleasure to deal with. All three of these ladies went above and beyond in all aspects and we will recommend to our friends who are in the market for a new vehicle.
It is our second purchase from Mercedes-Benz Barrie, we purchased it from Dan this time, he was knowledgable and very patient with us, he helped us choosing the perfect car that is within our budget and meets our needs! Dan did not rush us and he also compared different models for us. We actually felt bad for spending hours there before making a final decision. Special thanks to The sales manager for offering a good trade in price for our older vehicle. The financial manager, Ashley, who is super friendly as usual, helped us to pick the additional coverages/ packages that fit us the most. Highly recommended Mercedes- Benz Barrie and Dan, we will definitely go back!
I am a returning Mercedes customer. On Tuesday, Aug. 24, 2021 I was at Mercedes/Benz Barrie to pick up my new car and found the entire experience delightful. First I met with Deanna to review all documentation, she was most professional, knowledgeable and answered all my questions. Next, I met with Jimson and he proceeded to explain how to use the many features that my automobile had to offer. His product knowledge and patience were outstanding. The process of handing over the new vehicle to me was a very pleasant experience. I would be remiss if I did not mention Fatemah who worked diligently with me during the sales process. My overall experience at this location exceeded the positive.
Patrick was wonderful to work with. He was very professional, knowledgeable and attended to all our needs. The next time we are looking for a vehicle he is our man.
Great and friendly staff to deal with. Very helpful and amazing customer service. Patrick, Rocco, Ashley and Allison, whom I dealt with are all so friendly. Overall, a great experience.
I bought my car from mercedes-Benz Barrie amazing customer service especially the manager his name is Shane and Deanna and Ashley thanks for everything ????
We bought our first Benz last month and it was an amazing experience. Dan was our salesperson. No pushy sales , just helpful and honestly they were actually open to decent negotiations on price. So we were really happy. Would go back again in future for sure.
We would like to thank Dan Jian the salesperson for being very helpful and professional. We are very happy with our purchase and appreciate the amazing customer service. We would definitely recommend Dan and this dealership!
Just picked up my S560.. the experience was like always: Perfect! ???? Highly recommend this dealership... A big thanks to all the staff and the management team.. Mr. Bahrami the sales manager who was very professional and helpful and everyone else who helped me get this deal... I love my new car ????
Recently leased a vechicle from MB Barrie and the experince start to finish was exceptional. Special shout out to Jeff and Ashely, who made the whole process enjoyable and were fantastic to deal with, providing above and beyond service. I would highly recommend the dealership to anyone!
Had an great experience with Dan and Deanna at Mercedes Benz Barrie! They are very professional and willing to help! Thanks!
I recently purchased a vehicle from this dealership and I am so please with the service I received. I even got a follow-up phone call the day after I purchase my vehicle making sure that I didn't have any additional questions about the vehicle and making sure that all was OK. Rocco and his team were friendly, knowledgeable, honest and fun. They answered all my questions and never made me feel uncomfortable. I look forward to returning to the dealership when I'm ready to purchase my next vehicle.
We recently purchased a vehicle from Barrie Mercedes. Totally professional from initially setting up an appointment with Deanna, to the covid protocol, test driving a few cars and the final paperwork on a vehicle. Deanna was very knowledgeable about the vehicles, Ashley was informative on the financial side and when we came down to the final bill of sale all was perfect down the fact that they touched up some scratches on the car plus Deanna set up the cell phone on the car. Perfect experience all the way around. THANKS!
Alison was an amazing representative. Such a nice lady and great help! One of the nicest people I have ever met.
Thanks to Jeff Heacock, Tony and all the staff at MB Barrie for making my purchase a comfortable and professional experience. I hate the whole experience of purchasing a car but it was obvious that I picked the right vehicle in the right place.... “ I’ll be back...”
This location has offered beyond great customer service and has made my experience so much easier. I was able to find the best suitable car for myself with the help of the team. Fatemah, Deanna, and Tony made me feel very welcomed and were all very helpful by providing a smooth process. They all accommodated to my needs and answered all my questions. I highly recommend purchasing a car from this location. Great team and service!
The staff at Mercedes Benz Barrie were amazing. Everyone was helpful and took the time to explain all the features- and there were many! I am so happy with my purchase. Won't be buying a vehicle from anywhere else!
Fantastic experience working with Mercedes-Benz Barrie. I had to purchase a vehicle remotely, from overseas, during covid-19, and the dealership was great to work with, Jeffrey in particular. They were very accommodating, walked me through the entire process electronically, answered all my questions, and went out of there way to accommodate certain and arguably unusual needs i had given my location. I appreciate their efforts and will revert as a repeat customer.
I took my smart car there to be serviced (all parts under warranty) they were told I needed my belts tightened along with a couple other things, they had my car for 3 days (2 of the days waiting on parts) they replaced 2 parts that needed replaced when I picked up my car I was told my belts were not tightened because they were waiting on “confirmation” when that was the first thing they were told. Didn’t get one phone call about what was happening, I had to call them. Will not be taking it back when the warranty is up. I also asked for a price on a new battery and they didn’t give it to me so I will be getting that elsewhere.
Great Experience...Very glad with the service and information provided and of course, the beautiful car that I bought. I Met with Shawn Bahrami and he is an amazing gentleman. Very Knowledgeable and helpful . I bought my first ever Mercedes, GLE 53 Coupe. I received all VIP attention that I always wanted when I walk in in a world Class dealership. I will definitely go back for any thing that I want and I totally recommend them.
The absolute best leasing experience! I was well looked after in their professional comfortable setting. Tony gave me plenty of information and Dave showed me a few different options until I found exactly what I was looking for. Within just a few days, inspections, paper work and all details were complete. I LOVE my new car! Thanks guys!