Reviews of Barrie Volkswagen (Car Concessionaire)

Sukhparmpreet Sidhu

Great experience. When i visited earlier They missed lower portion of my car during wash. Called me back and detailed the car for free. They really care about their customers.

Talha Aziz

Service department, told me my brakes were going to be replaced in 2 hours but it took 4. Also I was looking for a chrome molding for my car, parts department didn't even bother looking... St Catherine's Volkswagen helped me in under a min...

Darryl Gentil

I’d like to take a moment and thank Alex Moncayo for his professionalism and patience from the beginning to the end of the the sale of our vehicle. He went above and beyond to ensure my wife and I were pleased with our experience and the purchase of our Atlas. Without a doubt, I will deal with him for my future transactions.

Shawn McLeary

Ian Harlock took care of us and any questions and concerns we may have had. Buying a car can be pretty stressful, Ian and the team at Barrie Volkswagen made the experience enjoyable. Thanks from Linda and myself.

Terry Holmes

Great dealership. Bright and cheerful atmosphere. Positive experience from start to finish. Brad H was our salesman and he was professional and helpful with our purchase.

Nathan Bucci

Very helpful team that works very well hand in hand. Ian (New Car Sales Manager) and Brandon (Car Salesman) made the experience unreal for me. Amy (Finance) was very fast and efficient getting my cars financed. Anson (Used Car Manager) helped get me a comfortable price for the used car I have just purchased and beyond happy with. Last but not least thank you to the mechanics and guys in the back getting the car ready and prepped for delivery day! You will not find a more comforting team of sales people around, they know their cars and are very helpful with whatever questions or needs you have. Unreal experience, Thank you so much VW Barrie Team!

Papa's Auto (My Tools, My Rules)

I always get great service when I buy OEM VW parts.

Rupa Kumar

Very friendly service

Michael Deslippe

Candice was very helpful and a wonderful for getting helping me with what I was looking for

Sergio Navarretta

Monica was amazing! Took care of all my financing. It was fast and easy! Henry also helped select the right car for us

ROY MATHEW

Had a great experience at Barrie Volkswagen????! Nishant gupta was very helpful and guided me to get my perfect car. Highly recommended dealership for Volkswagen lovers????????

Giosue Salonia

Horrible treatment, customer service & not to mention discrimination issues. I drove my car into the service bay, one of the guys in the drive through asked to take my temperature and fill out a bunch of questions on my health, if I’m sick or have been outside of Canada and I answered all of them and let him take my temperature. He told me to leave my keys inside so I did & everything was great at this point. I got out of the car without a mask, brought my dog with me, everything was great. My dog was also off the leash. I spoke to a female service adviser which was more than pleasant to talk to and probably honestly holding the entire dealership down. We discussed how my car was misdiagnosed and the same problem happened to my vehicle if not WORSE after I had got my car fixed there the first time. She was polite, well spoken & offered me to take a seat in the lounge area so I said thank you and did just that. Everything was great at this point. After 10-15 minutes or more she was directed by someone else to approach me and tell me to wear a mask or we can’t have you in the building, but said if you’d like to speak to a manager you can, he’ll be in shortly. I said I can’t wear a mask “exempt” and I also stated how I’d like to speak to the service manager once he is in. She was very polite and professional when speaking to me and also was really good with my dog. I waited and he finally came in with an immense box of masks Stretching the box out and said you have to wear a mask or you can’t be in here. I told him I couldn’t wear one and he said unfortunately you have to leave and there’s just nothing I can do. I said you want me to freeze outside and he said wear a mask and you can stay. I said can you shuttle me home then and he said no. I told him about their own policies which I was handed by someone who worked there. I read his own policy TO HIM which stated and I quote “Mask must be worn where social distancing is not possible” but it was very possible because I in FACT was the only customer in the entire building, and there was no one around me whatsoever, furthermore he was the one who was close to me NOT social distancing or keeping 6 feet apart. I had told him about his own policy and he froze then said it must be an old policy and asked for the date on his OWN policy, I looked and could NOT find a date on their policy. He’s like you know what put your dog on the leash out of vengeance and we’re going to get your car out of here and you could leave. I could tell for some reason he was angry. I said how I’m in for service and I need it fixed and I’ll just wait outside, So I headed towards the front door and stopped and asked the receptionist if I could speak to the General manager he said let me go see if he’s available. He came back and took my name and number and said he’s stepping out for a meeting and he’ll be back in an hour. I said okay I’ll wait, and I went outside to wait. I was literally Starting to freeze outside and my hands were starting to get so cold they were hurting so I came back in and talked to the receptionist and told him that I wanted to remove my car from service because I was starting to freeze outside and doesn’t the guy next to him say what did you need, and I’m like I need to speak to the GM and he says “I’m the GM”! This entire time they were lying to me because he was trying to avoid speaking with me, how unprofessional and horrible is that from one human being to the next and someone with a position as a “GENERAL MANAGER” I’m LIVID, and shocked that this establishment has treated a human being in this manner as an ANIMAL, furthermore I’m making sure it is known on my social media Of 40,000 followers what has transpired here today to make sure that people understand the poor nature of your customer service.

Nadean Payette

Alex and Elliot were great! Easy to deal with and very through. My pick up was quick and efficient! 10 out of 10! Many thanks

Dill moffatt

Will come back for sure

Shawn Little

Never in my life have I been treated with such terrible customer service and disregard for my time. I have requested multiple callbacks from the service manager who cannot even take a moment to find out what is happening in his service department. When my wife requested a call from the general manager of the dealership still no return phone call. This dealership could not care less about a customer.

Rosella Lamb

I arrived at 3 pm for my 330 appointment for an oil change. There were two other people arrived after me for the same service who paid and left and I was left sitting in the new waiting room that was extremely hot and needs better air conditioning. When the car finally came it was after 530 pm. I met the new service manager who helped wash the car to get it back to me. When I opened the car there were still empty coffee cups, an old tims bag on the floor , not impressed with any of my service and I did tell the new manager he has a lot of work to do as the two people that were waiting also spoke very poorly about their experience. I love my car but have to say not happy with expense or experience with assured Barrie or this dealership.

thomelis30

Had great experience of buying new car with this dealership. PJ and Matthew is the people to work with, very professional, got much more than expected plus the nice present from manager Matthew. Thank guys, will work with you again

Dylan Simpson

Terrible service provided by the mechanics on my 2011 VW Jetta. Didn't fill my coolant to even the minimum line (see below picture) nor did they do a proper drive to ensure that the air bubbles were out, thus my engine overheated the next day. I was so appalled that I spent $130+ for a coolant flush only to be given the most minute amount of coolant that was way below minimum putting me in a dangerous driving situation that could ruin my car. Dillion rectified the issue and topped up my car. I've been in 2 other times to get a squealing issue dealt with in my engine but I've been given a huge runaround and put out of $1500+ on unrelated services/fixes that didn't even fix the issue. The technician that did the coolant flush on the same day also did not even bother to try to fix the squealing and my car literally squealed as I pulled out of the driveway today (Aug 15) so it should have been easy to hear the noise even though they claimed they couldn't. The dirty paper foot mats they used were left in my car along with a weird black granular substance on my dash. I can't believe I was so overcharged for such subpar service and the issues constantly persist. I was especially upset as I feel like I've been taken advantage of during this pandemic when I can barely afford to pay my bills.

Christopher Hollow

Excellent place to shop for a vehicle. Friendly and professional, great customer service. They understand the customer experience and go the extra mile to ensure they deliver a positive one. After shopping around I bought my vehicle here because and Ian and Alex made me feel like I was in good hands, everything was taken care of and overall took the heartburn out of the buying motion. Thank you Barrie Volkswagen!!

Joshua Machan

I could write a narrative about my experience buying at Barrie VW and the ups and downs, however, I am putting my best foot forward to compliment their new GM Kevin as well as the rest of the team for putting my issues to rest. What was a grueling process for months has now been resolved in an hour due to efficient management. I can see now that this franchise is in good hands and their ability to conduct business is professional and with the consumer in mind. I will be for sure going to Barrie VW to purchase my next vehicle after today.

Liam Weaver

As soon as I entered Barrie VW I felt welcomed and comfortable. Ian and Jesse are both very good to work with as they are very knowledgeable and have your best interest in mind. They are both laid back and do not pressure you into anything.

polkaroo82

Nishant Gupta was our sales person at Barrie Volkswagen and he was great! He took very good care of us from start to finish. Knew everything about the vehicle we were looking at…. Could answer any question on the spot! Great customer service! Highly recommend him!!

Jeremy Rawlins

Went in for a recall service and to have a fuel valve replaced. Great service from the receptionist and Tim, my service tech was fantastic. Open, transparent and honest! Thanks Tim.

Rachael Williams

I was coming in to lease my first vehicle, and I was greeted by the sales person Sean. He was extremely knowledgeable and helpful. After I chose my vehicle of choice, I met with the financial manager Monica Periera who was amazing and answered all of my questions and put all of my financial worries at ease. Monica was very helpful and very confident. I felt very at ease with her and she gave me a great deal!!!

Pati Grys

Fantastic service. Devon was very helpful.

Taylor

I bought my used GTI from Barrie VW and I love the car!!! I worked with Ian Harlock in sales and he knows his stuff! I've never met a sales person, or anyone for that matter, that has the passion and extensive knowledge for Volkswagen products like Ian does. His honesty and passion for the brand paired with his well mannered professionalism made for the best automotive sales experience I've ever had. I would recommend buying your next car here, and ask for Ian!!! Thanks again ????

Anna Enright

Gupta was an awesome sales person. He listened to our needs and helped us choose the right vehicle for us. He was easy going and didn't put any pressure on us. We were extremely happy with the service provided at Barrie Volkswagen.

Sebastian Hoffsuemmer

Had an absolutely amazing experience. From start to finish, I felt very taken care of. Starting with finding the right used car, to talking about the service that would be done before picking it up, and what is included with the purchase. I would definitely recommend Barrie VW to my friends, and already have. Thanks so much for the great service and experience! - quick update: had to go in for some service on the Passat - the team at Barrie VW took care of me, they got the issue taken care of quickly and super efficiently - very happy with the service I've received there.

Matt Tribe

Was in for a recall notice. They took my car in at the stated time (early morning apt helped) and the service staff were very helpful and friendly. The seating area for waiting was incredibly comfortable with compliu food and coffee etc. They washed my car even for a service that wasn't making them any money. Very satisfied.

zaran chowdry

If you are in need of any VW vehicles. This is your best bet. Kyle is the number one man that you should talk to. Great experience.

Andre Mourinho

I am a former Maple Volkswagen service regular. Since moving to Barrie, and starting a new relationship with the dealership here, I'm stuck waiting now 3 weeks for an e-brake cable, not because they don't have it in stock, but because they are short staffed/overbooked. I don't mind taking my business elsewhere, safety isn't really important to them.

Rob Czypull

A couple of weeks ago I bought a new car from Barrie Volkswagen. The experience from my first inquiry email to driving off their lot with a new car was amazing. I had the pleasure of dealing with Ian and Elliott. All of my questions and/or concerns were addressed in a timely and highly professional manner. I would definitely recommend Barrie Volkwagen to anyone who asks where a good place to buy a car is.

sehajsandhu7

Disappointed with customer service!! They need to value and treat customers with greater degree of attention!! Reception deliberately wasted out time only to be told that she is unsure when rep would be here and to make an appointment. No apology or sincere efforts were made to have us back even though our disappointment was obvious!!

Sue Jane Chong

I picked up my 2016 Tiguan last week and I absolutely love it! Ian & Aimee were awesome! Friendly, knowledgeable & professional. I hadn't bought a new car in 9 years, so Ian was wonderful & patient in showing me all the new technology & bells & whistles. He also took the time to introduce me to the Service Manager so I know who I will be dealing with in future. You guys definitely deserve a "10" in my books :) SJ

Bob Brooks

voicemail,, voicemail,, voicemail .. trying to make a service appointment have left voicemail 3 times, which i included my phone number and a brief description of the issue, still no reply ,, bought vehicle used ( was one year old used) had no owners manual, said they would get me one,, never did!!! trying to navigate and park in their lot is to be attempted only by the brave, most convoluted lot i have ever visited... this is not a dealer I would recomend

Chelsey Young

Wanted to publicly thank Alex and Elliott from Barrie Vw for their 5 star customer service with the purchase of my 2021 VW Tiguan! I am so happy to have done business here and thrilled for my new vehicle, professionally detailed at their shop. Thanks again!

Attinderpal Singh

Ian Brown and Elliot Shaw were awesome to deal with! Got me a great deal and even better service!! Highly recommended!!!

Caleb Archer

Another poor experience over the phone with Barrie VW today. I was transferred to parts, and the phone kept ringing, and called back approximately 15 minutes later and the parts guy answered who was EXTREMELY UNFRIENDLY AND RUDE. I haven't needed any parts in over a year, and my last experience was very unfriendly as well but I thought I'd give them another chance. I will not return to Barrie VW. Drive the extra time and just go to PFAFF VW in Newmarket where the service is amazing, both the work they do, and their customer service.

Jorge C

I had a great experience at this dealership the last couple of times I have taken my car for maintenance. One of the technicians went out of his way to ensure I was happy with the service their provided. And, the renovated facilities are great!

Ben Tusim

Great experience from start to finish! Keane & Paul were rock stars! If you are in the market for a VW, this is the place to go.

Evelyne derKinderen

Barrie Volkswagen has the nicest Team of sales specialist that will take the time to share their passion for the cars they sell. No fake quick sales here ... they will put you in a car that will suit your lifestyle. Great great service!

A G

The staff at Barrie Volkswagen is so friendly! Set us up with a beautiful used Golf, it was so clean and done up nice that it felt like getting into a brand new car! Will definitely be back next time I'm looking for a VW!

Don Edwards

Very friendly and knowledgeable staff..great cars.

Braedon Savage

I have had nothing but great experiences with the parts and service departments at Barrie VW! They are always prompt to get my vehicle booked in, have the correct parts ordered and have it all serviced when I’m in need of it most. Overall, I know I can rely on and trust this dealership. They take immaculate care of my vehicle!

Marcus Sisconetto

I have to be honest, I LOVE VW! That's why, even though I always heard bad things about it, I gave it a chance. And I was COMPLETELY SATISFIED with the service I got there and the whole experience the last 5 times I've been there. Keep treating and servicing your customer this way, and I might just become loyal!

Jackie Perrault

Very expenise to fix your car there.

Nikoleta Vlamis

We had a great experience with the Service department - a last minute request that Richard and his team were able to accommodate in a timely manner so we could continue our trip!

Claire Fernandes

Had a great experience buying a new car here Great service! Nishant Gupta was awesome and helped me out a lot and is the reason I’m leaving in a new Jetta! Highly recommend

Michael Mc

Followed a Google ad and booked a test drive online without needing a sales person.

Nhật Ánh Khưu

Get my oil change here. After that I came home and my car started leaking oil and damaged my garage floor. Brought my car back for them to fix it. The next day I checked and my car is still leaking oil. Very disappointed.

Matthew Smith

I've had some positive and negative experiences with Barrie VW over the years but I've noticed steady improvement there over the last little while. I went there to have a warranty issue addressed and found out that the problem was with a battery that had been installed on the car by a third party (and not under warranty). Barrie VW handled the issue without charging me for any labour, even going so far as to contact the third party on my behalf to see if they could broker the replacement somehow. Even though that didn't work out, they graciously spent their time to try to help me and even washed my car before returning it. My hat's off to the folks there in the service department. They went far beyond what they had to do and I'm very grateful.

Julia Walsh

My husband and I went in to have a look at the Atlas and we were thrilled by the service. The staff took time to answer all of our many questions and helped break down the numbers for us. Very Satisfying experience!

Dragon Rambles

Horrible experience. I wish it would let me give zero stars. They are complete clowns there. They have had my car for a week. In the first day our appointment was at 8am they didn’t even look at it till afternoon that’s when they called and said they lost the key to our car. They didn’t call us again that day we had to call them. They got the spare key Friday morning but again didn’t look at our car till Monday. It is now Wednesday and they still have our car. They will not return emails or phone calls from us. And they think replacing the key is the fix to this but that still leaves our car possible in the hands of one of their employees who would also have our address. They could easily steal our car after we get it back. They don’t seem to see the problem with this. How would they feel if I had a key to each of their cars and their address with just a promise that I will not steal it.

Kate Lillie

Would absolutely recommend this dealership. I bought my first ever new car here. Brad and Elliot were both fantastic. They answered all my questions without putting pressure on me to buy. A great team. Welcoming and honest service. I'm in love with my new car! Thanks Barrie VW ????

Mountain Momma Collective

We just purchased our very first VW. Ian Harlock was professional and took the time to answer all of our questions. It was the best and easiest car buying experience. I recommend him and Barrie VW to everyone I know!

gulneet dhillon

I had a excellent experience with Mr.Nishant Gupta .He is one of the most talented and experienced employee in volkswagen, i have been there 2-3 times with my friends as well and every time we deal with Nishant, highly recommended.

Kerri Lee

After my last service appointment, I’m never going back. No respect for my time, or even the concept of “appointments”. I’ll go to the dealership closer to me, even if they aren’t any better, at least they’re convenient.

C Dault

Despite some past issues, I feel that the dealership and staff are really making an effort to improve the customer experience. Can't speak specifically about the sales staff, but service advisers are often very helpful, accommodating and will take the time to discuss work necessary or being performed. Look forward to the renovations being completed.

Keaton Parker

Our second time dealing with Barrie Volkswagen. Wouldn’t go to another dealer. They treat everyone with such respect and you truly feel like your apart of the family. I wouldn’t hesitate to recommend any family or friends to Barrie Volkswagen if your looking for excellent service and friendly dealings. Thanks Ian, Elliot and keane! Be back in a few years for our next ride!

Bruce Lee

Very rude and unprofessional receptionists. Been here three times for service and will not return. Orillia VW is much more friendly. I will take my car there instead.

Lynette Dubeau

Excellent Sales staff, always committed to making you happy. Ian is the guy we always go to and he is awesome, he always makes sure we get good deals and wont pressure us into buying. I walked in told him exactly what I wanted and left super satisfied with my purchase!

Pritesh Gandhi

Great customer service

Gabe Primavera

Went to Barrie Volkswagen looking for the right car and Brent Bell was a really good help. very kind and helpful gentleman. very knowledgeable in what he does! he also treated us to a very nice gift after our car was given to us. Thank you Barrie Volkswagen. highly recommend this dealership and great sales person Brent Bell.

Larry Aucoin

Nice staff. Clean. Nice waiting room

joseph micheals

Was shopping with my girlfriend for a new car and just had an overall bad experience with one of the sales man being too pushy and greedy like. there estimate on the used car was reasonable but the service was very horrible, the salesman would delay things on his end to extend the time we where there for...waste of time. Unfortunately I dont like giving bad reviews but it just wasnt a pleasant experience

Scott

Customer Service had no clue our car was done until we called. PATHETIC! THEY SHOULD BE PAYING US FOR THE REPAIR.

Patrick Harriott-Stewart

Customer Service handled my repairs with care and understanding in a timely manner. I would recommend this dealership in the future.

Tina Cheeseman

Awesome team at Barrie Volkswagen!

Mr. Tobor

I just purchased a new Golf Sportwagen 4Motion from Demi Butler. Outstanding car sold to me by an outstanding young lady! Demi is instantly likable and I immediately knew that I had made the right choice by selecting the Golf and by dealing with Demi. Top marks to Barrie VW for a very easy transaction.

Dikshanta Raj Baral

Its a great place for buying a car. Even for a normal inquiry, everyone is helpful. Keane was so helpful and honest, I got all the information I need. Thank you for your service.

mario spez

Fantastic service Smooth and quick Highly recommended

Bella McConnell

I recently purchased a vehicle from Barrie VW, the sales staff, finance team and management were amazing to deal with, very courteous, and professional. I feel they went above and beyond to get me in the vehicle of my dreams that is safe for my family and in my budget. I would highly recommend Barrie Volkswagen.

Jack

Took my car in for an oil change and fuel filter change. Service staff were nice and worked quickly, but service was very pricey. I did not expect this half-hour service to cost $350, but maybe I was foolish for not asking for a quote first. They also recommended wipers and both air filters, which would have cost me another $220. Definitely going to try a local shop next time.

Raindancer Groombridge

I had a very good experience with Barrie Volkswagen. Natalie Borges was my sales representative and I was very pleased with how helpful, understanding, and cooperative with my needs and wants for a vehicle, her and her team were. I highly recommend this location!

Sarmad Dulaimi

Never back to this location..: ... I booked appointment at 04:00 pm .. when I got there the service lady informed me that ,whoever booked my appointment made a mistake !! and I have to wait 2 more hours to get my car in for an oil change !! She didn’t even bother to apology. I would recommend alliston location for service.

S R

Saved me From a major accident. Was travelling past Barrie, and my car was progressively making louder noises on deceleration. Looked them up on Google and stopped in for assistance. They were booked up, but the service adviser Roger Waithe, made the extra effort to come out personally to have a look. Upon discussion he suggested to bring in the car to check that the wheel lug nuts were tight. He pulled one of his mechanics out to check and we found the drivers side front tire dangerously loose. ( I had the brakes changed about 1 month ago at a different shop - and likely they did not re-torque). I was extremely thankful as the results would had severely damaged my car, and likely myself and others. They did not charge for anything. Thanks Roger!

Gamer-dragon 17

We just purchased a like new used Atlas and was impressed with this establishment’s, knowledgeable, professional and friendly team, thank you Volkswagen Barrie!

Sandra Pseekos

Best ,courteous, and friendly dealership in Barrie.I bought my 2013 Beetle 6 years ago and I only get my car serviced there for any problems or oil changement. ( never had any problems with my car).I trust and know they are honest and caring.I also have my tires stored there and I love that they set you for an appointment and everything is taken care for a reasonable price. I love Volkswagen, My Beetle and of course the staff and their service!!! Thank you!!! Sandra Pseekos

JP

First time here. Great service. Service staff was very friendly. Took appointment quickly. Will definitely be back.

Ryan R

The lady named Victoria in service was excellent and went above and beyond. She was able to determine that the issue with my vehicle was that it was a Hot Wheels and therefore wouldn't fit a family of 4. Will definitely be back, next time with a real car

Mary-Helen Armour

Service is poor. They are hard to talk to and get decent answers out of.

Jayme Gordon

Great customer service, helpful and friendly. I told them what I was looking for and they worked closely with me until we made our decision. After we purchased the vehicle, more than one staff member (GM, sales rep and FSM), stayed in contact with us via texting, email and phone until the day we picked up the vehical. They were always available and promptly replied to all of our questions and concerns. Great job guys and thanks again for all your time and help!

Paul Mc Farlane

V.W. took care of the accident I had. Other guy hit me. Needed drivers side replaced . They did all the run around 4 me. Car turned out Great. Paul

Shel Smith

I was fortunate to work with Nishant Gupta. What a terrific customer service experience he provided. Nishant helped me with every aspect of the sale. He is knowledgeable and incredibly helpful. I recently tore my Achilles tendon and was not able to drive to the Barrie dealership (I live in Toronto). Nishant drove the car to my home to look at it before the purchase. He took care of all the little details. Everything was done on time. A perfect experience. I highly recommend Nishant and VW Barrie.

Nishant Gupta

Excellent service, Friendly Staff, Reliable Cars at the best price.

Jamie De Rose

It was a pleasure dealing with both Ian and Paul. Excellent service and a super quick delivery of my new Tig.

Nikki Aitcheson-Huehn

I had a great experience purchasing my Tiguan at Barrie Volkswagen from Nishant. All the staff were incredibly knowledgable, helpful, and friendly! Nishant, Paul, and Ian went above and beyond to make sure the whole experience was smooth and easy from the test drives to signing the deal. I would most definitely recommend Barrie Volkswagen!

Sachu Shaji

It was really a great experience with elliot and natalie

Luca Pitoscia

Bought a used Golf from Keane, everything was great and as expected.

Alexandra von Karstedt

Unbelievably horrible service! It took them just under 2 months to fix one issue. They had the part, then they didn't have the part, then it was the wrong part for an issue they misdiagnosed. They did not communicate with me, I had to call them. When I called for an appointment to fix the newly diagnosed issue, they told me they will call me in 3 weeks just to make an appointment. Again, I had to call them and beg for an appointment as my car was unsafe to drive. When I brought the car in for my appointment, they didn't know what the appointment was for, what work was to be done on the car and surprise surprise the part wasn't there. This dealership is unorganized, unhelpful and the people are so unfriendly. I asked for a complimentary oil change to be done as a way to make up for the absolute horrible service, and they couldn't even do that. If I ever need service ever again, it will not be with any of the dilawri Volkswagen's.

Ty Celli

Big thank you to Adrian in parts. Always attentive, quick to reply to my emails and knowledgeable guy. Definitely recommend him for any parts needs!

alberto Pendragon

My girlfriend has a problem with her Volkswagen and the windows randomly go down all the time. The other day she got snow in her car and someone also stoled the stuff in her car. When she called here they said it would cost her 150$ just to look at it and than if they know what it is. She would have to pay the for the fixes. The 4 windows keep on coming down randomly a couple of hours after she locks it. The alarm system even shuts off. This is not fair to her. This didnt happen in an accident. Also she called Volkswagen customer support 4 times and she got hung up on. What customer support does this? You can make sure I will never own a car from Volkswagen and neither will my familly.

Phil Verhey

Awesome service! Went to dealerships from Barrie to North Bay to get a vehicle .. over 15 in total. Barrie VW was the best ????

S Leaver

Awesome Service Department, I broke my lug nut key and the service department helped out by removing my lug nuts that needed the key at no charge. They just won my loyalty.

Jenna MacLennan

I booked an appointment with Barrie Volkswagen as my check engine light had come on. Just for the diagnosis it was $127.95 + Tax which I find a bit ridiculous considering I have an extended warranty on my vehicle. They fixed the faulty exhaust temp sensor for free, which was fine. But then I was quoted at 19k for A WHEEL BEARING REPLACEMENT. I was literally in shock, so I emailed their service consultant and he called back saying it was a typo and that the charge would be $550. I am honestly just shocked you could accidentally typo that amount, so I went and got my bearings replaced elsewhere for MUCH cheaper than they knocked it down to after the insane typo. It is hard to trust them after that. Another complaint, unfortunately, is that they kept my vehicle for 3 days, and every day I had to call and ask if my car was ready and they kept pushing the date. Then on the final day the service manager Roger called and asked why I hadn't gotten my car yet when literally no one told me it was ready.... when I was the one always calling to ask for updates. Would not recommend servicing your vehicle here. They clearly aren't very organized, the staff was honestly not that friendly and I was extremely misquoted.

Natalia Martinez

If I could give Barrie VW a negative star, I would. I am in absolute disbelief at the disrespect I experienced. I went in looking for a Beetle (whom the receptionist had told there where none, but that she would have the new car sales manager come and meet with me.) He not only refused to meet with me, but the other two salesmen where bickering about not wanting to waste their time with us. Finally one of them comes over and starts talking to my father. I ask him to address me since I am the one purchasing the vehicle. He continued to address my father. As a woman, I felt belittles and disrespected. It shocked me and saddened that I was treated this way. My experience today served as a rude awakening to the changes that still need to be made in our society towards the treatment of women. Shame on you VW Barrie.

Isaac Errington

Absolutely brutal, bought a vehicle from them and had a 500 dollar hold on the vehicle that was arranged to get back after the purchase, month and a half after waiting and trying to get my 500 dollars hold back they won't even return my calls. I had a great salesmen sadly he quit from there but has been a huge help trying to get my money back from them. They don't seem to care about you after you bought the vehicle even though you just spent 35 000 plus dollars at the establishment.

Andrew Finnegan

I went to Barrie Volkswagen in hopes to find a car that fits what I need and a sales rep that I actually like. Ian Harlock here was exceptional! He made the whole process easy right from when I walked in the door. He treated me with respect and I felt taken care of. If you are looking for a new car or to trade in I recommend Ian at Barrie Volkswagen as your first stop. Thank you for the great service

Sven Hafner

TDI owner, I had the engine light come on with my "affected" TDI (2012). I was treated by Dylan service advisor very well, service loaner provided and great continued communication throughout the service procedure. A new car loaner was given to me in the time my car was in service. Steve the service manager also was involved and seemed to really value me as a customer. I will be returning for warranty work and other. Great job service team, my wife and I are pleased and grateful.

Brigitte Pelkey

I take my hat off to these guys! Thank-you James for getting my ride ready! The staff were amazing and very professional. It was an very good experience dealing with this team. When I say team I really mean it. It’s great to see that team spirit still exists! So helpful and kind! Thanks again for the coffee mug James! Lol! I will use it proudly!It was a pleasure..... love my Tiguan❤️

Emma

Popped by looking for a new beetle and Brad went over the top on working with me to find the best car for me. Elliot was amazing on explaining the finances and getting the perfect warranty plan for me. If anyone ever wants to look for a new car i recommend brad and elliot 1000%

Marie Delong

Ian got us a great deal on an used Audi A3. 100% recommend seeing him.

patty davis (Hornytiger)

My stepson had the worse experience and was going to get scammed by one of the salesman about a spare tire that should of come with his truck he bought there. I was nit impressed by that service at all.

TPASunshine 會放炮的公主 (會放炮的公主)

Super terrible service all over the world Terrible and scary Barrie Volkswagen 24 days When I drove to FOOD BASIC in the parking lot on August 10, the car suddenly lost its air-conditioning, and the engine of the car was very hot. The meter also showed this! However, we smelled a strong burning smell, so we immediately notified Barrie Volkswagen the next day. The situation needs maintenance. In the morning, we had it towed to Barrie Volkswagen for maintenance. We bought a new Volkswagen JETTA 2019 about 39000KM. Change the oil on time and follow the instructions to maintain our Volkswagen, so they are all within the warranty period of the contract! Volkswagen The problem of JETTA 2019 is more serious than that of a second-hand car in good condition. Last year, the display screen of the car was dark and could not be turned on, and the remote control of the rear compartment could not be used! Now there is a scary situation where the air-conditioning is burning and heating up! Back home, Barrie Volkswagen called to explain that the air conditioner was broken because it was replaced with a new one during the warranty period and the car engine was not overheating! It would take a few days for the new air condition motor to come in. There was no news in the past 18 days, so we called Barrie Volkswagen and no one answered, left a message There was no response. After 23 days, it was finally connected on September 3rd. I asked about the condition of our car, they told me that it was ready to come and pick up! We asked if there is a car that can pick us up, and she said yes and that she would call us back later. We waited for a whole day! No news! We finally arrived at Barrie Volkswagen this morning on September 4th. The staff waiting for us to pick up the car explained that because they couldn’t find any problem with the engine, we needed to pay $150.22. In addition, when we pay by credit card , Deceive consumers to explain the car wash service, and the car has not been washed or the quality of the Barrie Volkswagen car wash is questionable. This kind of service attitude is really a loss of trust and disappointment in the VOLKSWAGEN brand! I hope Volkswagen Jetta 2019 all problem can fix, and great Volkswagen can strengthen customer service training, enhance communication, and enable customers to have good consumer experience. Thank you all for reading this article

Adam Lem

Great attentive service advisor Kim. Communicated mechanics questions to me promptly so the work could get done same day!

Scott and Karen King

Our experience at Barrie Volkswagen was excellent! Staff were quick in preparing our car for sale, and were very helpful in answering any questions we had. Nishant, specifically, was phenomenal - he worked extremely hard to have everything we needed in place for our special purchase. Honest and upfront with all details. We couldn't have been more pleased with his service, as well as Elliott for his quick replies. I would recommend Barrie Volkswagen (especially Nishant) to anyone who is looking for honesty and thoroughness! Thanks Barrie Volkswagen for making our sale memorable and easy! Ask for Nishant! :)

Amber Shave

If I could give zero stars I would. Rude service, can never get a straight answer or price for that matter. Haven't had a single good experience and have been in there 5-6+ times. I have taken my business to another dealership in another city because I cannot stand the disrespect and dishonest service this dealership dishes out. VW doesn't deserve this face with the name, save yourself the time and visit another location.

Garbonzo Pie

Absolute worst service I've ever received at any company. They literally scammed me out of money by charging me for way more hours of labour than was necessary. Then they held my car hostage by refusing to give it back without even discussing the price and why they charged what they did. On the phone they said one thing and it was very vague and in person they said another completely different story and also were being vague. The worst part is that over the last year I took my car into their service area 3 times as my check engine light was on and each time they said nothing was wrong. And now they charged me so much money? I feel robbed and cheated from these people and I hope that no one else experience this this. Please stay as far away from this place and these people as you possibly can.

Evan Mark

I purchased a new vehicle with Zack Whitman, he was an excellent sales rep. Great customer service and communication, I would recommend anyone looking for a vehicle at barrie Volkswagen speak with him, thanks again Zack we love our car!!

Jenn Medd

Great service! I bought my used Nissan Murano from here. Kyle and Kevin were very helpful and answered all my questions in purchasing during the early Covid 19 days. Even though they don't specialize in Nissan cars, they have been exceptional in service in my purchasing and helping out when I had a battery issue yesterday by replacing the battery at no charge. Russ gave me a boost via the shuttle to get me there. Devon, Alex and Kevin all were awesome in providing their service when I arrived there. I was really hoping to not have to go to the Nissan dealership in Barrie as I had a terrible experience there. Thank you so much guys! Keep up the great Customer service! :)

Marion B

Natalie was so awesome helping me choose the perfect vehicle. I can't wait to drive my brand new Taos!!

Yousaf Jamshed

Great service from the team here, from delivery to pickup! Kevin, the General Manager, was also kind enough to personally thank me and my wife for our business! Little touch, but they’ve definitely made it a special moment. Thanks again guys!

Courtney Winson

Sagi Marisi and his service team were so pleasant, capable and quick when I needed some warranty items serviced on my vehicle. Despite unforeseen staffing shortages due to Covid, they were still able to service my vehicle quicker than expected, and had constant communication with me throughout the process, keeping me informed each step of the way. Much appreciated!

Shivam Gulati

Scratched my car and denied accountability. No camera could show i had scratches on the car when I brought it in. Nor it was recorded by the service advisor as there were none, yet denied accountability. General manager of this place is the worst of all staff. Probably should learn a thing or two from rest of the staff. “Well there were no scratches when the car was brought in and had scratches when i came to pick it up. Show me in your camera that i had scratches when it was brought in.”

Cayley Fleming

**please read whole review** I will be completely honest, I had a hard time at this dealership throughout the first 6 or so months owning my car. For the first while the staff kept changing and it was difficult to make a connection with anyone. I had some minor problems (nothing mechanical or technical) with my car that were frustrating to get anyone to look at, and being a first-time buyer it sullied the experience for me quite a bit to the point I even considered selling my brand new vehicle and taking a loss on it just because I didn't want to deal with it anymore. HOWEVER, over the year that I've owned my car, the dealership really seems to have settled into a great team. Even though I didn't have the best experience up to this point I felt it necessary to give credit where credit is due, as so many people have helped me along the way that I feel it necessary to call them out. I purchased my car from Jesse Der Kinderen, who was an absolute pleasure to deal with. He was only there for about 3 months at the time of my purchase (over a year ago now) but you wouldn’t know it because he was very knowledgeable and could answer almost all of my endless questions. It was very nice as a first time buyer to have someone that wasn't pushing me to buy, and was easy to communicate with. It was like buying a car from a friend which I quite enjoyed. I still enjoy saying hi and having a chat with him when I'm in the dealership. Steve Ward is an excellent service manager and goes above and beyond to make sure that customers are cared for and that their needs are reasonably met. Even if you don't have an issue to deal with he's still a great guy, always asking people how they are doing ,etc. He makes himself available and easily accessible which, combined with being very approachable and extremely hard-working, makes him an excellent representative of the dealership. Shayne Weatherby is very skilled in his work and is a pleasure to deal with. I had an issue where I needed a headliner replacement and he did the job flawlessly and I couldn't be happier. Every time I've dealt with him he has a smile on his face and just looks genuinely happy to be doing what he's doing. Along with the other staff at this dealership, it's quite obvious he absolutely loves the brand and cars in general and is enthusiastic in everything he does. Roger Waithe is also a pleasure to deal with, he's very professional and clearly knows what he's doing. I've dealt with him a few times during services when picking up and dropping off my car and he always listens to all my concerns and makes sure to explain the work orders to me when I leave. Dillon Gibson is also great to deal with. He has no problem breaking down services to explain exactly what is going to be done, where the parts are coming from, why certain parts are being used (showcased by him explaining the fancy oil that my car needs that I had never even heard of) and I have never once walked away feeling confused or "in the dark" about what is being done to my vehicle. On top of that he's just generally got a good sense of humour and is great to have a chat with if you have the time. There are also some staff that I have dealt with very briefly (in conversation or in passing) such as Tony, Russell Horne, Brett Lesli and Ian Harlock, who even though I haven't spoken to very often have always been polite, professional, and a pleasure to speak with. There are many other staff members who I haven't encountered yet, but surely will in the future and I'm sure they will meet the same expectations that have been built by the members I have dealt with already. After all is said and done, I love my car SO much, I always have, and I'm very excited to see what the future holds with this dealership and my vehicle.

Martin Stepanek

Good experience. Sales people are good and service people only fix what is needed. I can also say, since the new ownership took over this place is the best dealership of any brand to deal with in Barrie. It's simply done right! As a little update, there have been some changes happening at Barrie VW over the past year or so, and it's a positive. The new service Manager, Steve Ward has taken a hands on approach in organizing and delivering quality service, and its evident. Nice job Steve, greatly appreciated from a customers perspective. What I've experienced personally and from overhearing conversations with other customers, Steve steps up to the plate and acknowledges when a mistake or deficiency is the responsibility of the dealership, and makes corrections. That's good service.

Kristian Nesbeth

Barrie Volkswagen has provided me with the best customer service experience I have ever received, hands down!! Natalie and Paul are absolutely amazing, as they walked me through every step of the process and worked tirelessly to get me set up with my new car. Thanks to these two wonderful people, Barrie Volkswagen will be my Dealer of choice from here on out.

Courtnie Anderson

Wow just purchased a 2020 Tiguan (my first new car!) and could not be happier with the service I received. Ian and Elliot truly made this a smooth and easy process, answered all my questions, were extremely patient and friendly. I would highly recommend Barrie Volkswagen!

Brenda Quinlan

Took vehicle in several times over past year due to concerns, such as loud fan running for 15 minutes after shut off, lurching forward but always told it 'was fine'. Warranty over now and transmission burnt out in a four year old Golf. Cost? $8,000. for the part plus labour. Called Volkswagen every day for three days and apparently business is booming so no return call. Manager was "chatting with a sales rep". Too busy to take a call. Trust is imperative in any car business and this is inexcusable. Called VW Canada, we will see what happens. Following reply below no call or email three weeks.

Sandra Cardile

The dealership as a whole was 5 stars up until a few months ago when there was a change in management & Kevin Campbell started as General Manager. First off bringing him to Barrie VW was Dilawri’s biggest mistake. ANYWAYS I’m still rating the dealership 5 stars only because the little amount of staff members that are still there since the change are all 10/10 employees! Barrie VW has lost over 10 amazing employees since Kevin started, including 4 department managers. The current sales team is INCREDIBLE, they are all knowledgeable about the vehicles & will bend over backswards to make sure your purchasing experience is smooth sailing. The New car manager Jesse Der Kinderen & Used car manager James Barrett are both amazing & will do anything in their power to accommodate any issues & concerns. Along with great techs, Elliott the senior Finance manager & Mike & Devon in parts who are all always more than happy to help. These staff members all work closely & help each other become successful & make the dealership a great environment to be in. These employees are the only reason I would recommend shopping at Barrie VW! I hope this work family doesn’t get split up any further due to poor management. It would be a shame to lose ALL of Volkswagen’s employees over one inconsiderate & disrespectful general manager Kevin Campbell.

Marc Jakobs

24/4/19 So to correct my original post. My parents delt with Audi which was part of this group but no longer is. So confusion happened there. The service manager followed up with me on this issue and passed it along to Audi which I didn't hear from. So kudos to vw Barrie for their followup Do not deal with Audi Barrie. Drive south to get the service you need and followup care. My almost 80 year old mother got a Audi Q5 years ago in the recall years. They were happy to take her money, but any help in follow up with service was about using up the credit from VW. The engine light has been on for so long and they were unable to fix it. Now she has received her money from volkswagen and signed off on it. The engine light is still on and now apparently it is without warranty. They will not work with you on getting the help you need, and it is of my opinion they took advantage of someone that would not be a squeeky wheel. Really they don't deserve 2 stars

Kelly

Sandra the receptionist made my experience at Barrie Volkswagen so great. As I walked in I was instantly greeted with a smile and a warm welcome (literally, because she offered to make me a coffee). She was exceptionally nice and pointed me in the right directions to get the information I needed. Sandra went above and beyond to make me feel that my business at Volkswagen was appreciated, she is a great representation of what it means to build meaningful client relationships and guarantee their return.

Alex Oliveira C

My first time at Barrie Volkswagen. Took my new Beetle for an oil change. Fast service! Very clean inside. Spoke with one staff member about VW Beetles & he had lots of knowledge!

Gary Hinde

As a lifelong Volkswagen owner, I have brought several cars to Barrie VW over the years, and I will continue to. I have mostly been very satisfied with every aspect of the work they do and their customer service. Recently, I had an issue that I brought to their attention after I picked up my Jetta from a large list of work that was done.....a large crack in my windshield that was not there at the time that I brought it in. I reached out to the General Manager and Service Manager (David Henderson) with a detailed email account about my concern and - expecting a lengthy disagreement and denial back and forth - I was pleasantly surprised that I not only got an immediate response, but Dave actually suggested why this may have been their fault, along with an offer to fix it at no cost to me. And, less than a week 1/2 later, I have my car back and a brand new windshield. No service is perfect and things happen from time to time. I understand and accept that. What makes this story extraordinary is that I have come to expect when I have a customer service or product issue that there will be a denial, there will be deflection, there will be avoided phone calls and emails, and the resolution process - when there is one - will only come after an extended period of time and me threatening to never use that service again. Not the case this time, and for that, I will most certainly be a lifelong customer of Barrie Volkswagen. Kudos to you Dave Henderson, and also to you, Roger Waithe. Integrity and professionalism.

Ger Ru

Very positive experience with VW Barrie and especially Candice . Very professional, helpful and friendly .She accomodate all our needs during our trade in and pick up of new car.Special thanks to Elliott as well, managed to get us best deal on our new and traded in cars with all posible benefits. We were glad to work with you guys,big thanks .

Helen Simone

Roger at your service desk is a pleasure to deal with and readily answers any questions / concerns I have with my VW. Thanks Peter

Nancy Howden

Great client communication from Roger at Barrie VW while my vehicle was in for service. Friendly. Service was completed on time, in one day, despite needing more work than anticipated.

Mustakim Agoliya

Had a very good response Keane and helped me in every situation.

Richard Cook

Excellent experience working with Keane and Paul on my 2021 GTI. Very professional and helpful throughout the entire process. Great communication and made everything easy and quick. Would highly recommend the team for all things VW.

aakash jangra

I got my two cars from here and Nishant helped me with a great trade in deal.

Nigel Martin

Having bought two vehicles now from this dealership I can honestly say that I would highly recommend going this location if you are looking for a pleasant car buying experience. Servicing my cars here has been exceptional as well. A special shout out to Roger at the service desk for always taking good care of me. Always has everything taken care of for me and calls me as soon as my vehicle is ready. Big thumbs up all around!

Richard Tat

Went to this dealership for the first time to get a diag, coolant leak fixed and a few bulbs replaced. Other than the leak, car was running fine. Was told on the phone I would be paying "$1500-$1600". When I got there, the bill turns out to be $1744. As soon as I turn on car, the check engine light turns on and gives me an intake manifold code that was not there before i gave my car to them. Other than scanning my car they have done nothing else to resolve the issue. One would expect such an expensive charging place to service properly. Horrible experience.

Nathaniel Weller

You would think I would be approached by a salesman while I stood around looking at cars. 30 minutes..., Not even greeted Try #2 Service end..., What can I say? I've been extremely patient with these guys..., I had warranty work that needed to be done. Only because of my consistent follow up did they finally order my parts (4 weeks of waiting). Now waiting for an update that I asked for an hour ago(as a note: I was told I would get an update right away). It's a good thing these guys are the only vw dealership in Barrie. I still might go somewhere else in the future. To add to this, I witnessed a lady who waited for parts for 30 minutes and ended up leaving as no one came to help her. I am not a whiner, but I need to raise these issues, because if I don't, then nothing may be done. I hope you guys pull up your socks..., For now, approach with caution. If I had known I would be awaiting this long, I would have rented a car to go about my day. Instead I'm stuck waiting on stand by.

Matt Currado

Staff are very friendly and professional. Great experience all around!

Mario Gatto

I have to say, Jodi was an absolutely beauty and really made sure my experience was an all around amazing one. Very helpful and knowledgable, thanks!

PhatCapBeats

Full details soon - save getting hustled!

lost member

Straight up lied to me during purchase about warranty - and simply dreadful servicing. Needless to say I would neither return nor recommend them.

Yung Cluggy

Great place to purchase a Volkswagen or used car and I would highly recommend Kyle silvera for all your sales needs and wants

K B

Good place to buy a Volkswagen and I highly recommend Kyle Silveira for all your car needs and wants for buying a car !!!!

William Cumming

Excellent and timely service. Desk staff are always friendly and helpful with any questions that you may have regarding your vehicle.

Zack Kennedy

Awful service department, waited over a week to have a 1 day job completed. But not only did it take a week, they would not respond to my calls to determine what was going on with my Car to make appropriate plans for my family! I am not pleased with their communication and or service. Not to mention that I had my vehicle in earlier this month to take care of a bunch of work that needed to be done and this same Issue happened then too. I would not recommend servicing your car here unless you don’t require it for several days.

Anna Hirdes

Inquired about a 2019 GTI. Never had information sent to me from internet lead nor sales rep. Sales rep was pushy to make a sale and, after I signed a deposit to hold the car until I could test drive it, was told that no negotiations would be possible on the car. I canceled the deposit. Not how I want for be treated as a customer. I expected more from a VW dealership.

Alexandre Vigneault

Had a really good buying experience at Barrie VW. Ian is a beauty - great sales rep if you're looking to grab yourself a VW. Will update my review when I get any service done to comment on that.

Ethan Beasley

Excellent service, Delivered my beautiful GTI with everything I requested. I’d recommend to anyone. Salesman Keane was super helpful and assisted me with all my needs 10/10

Nicole Burke

I had an amazing experience with the team at VW Barrie. My sales associate Ian Brown was fantastic. He was informative, patient and super friendly. Never pushy. He gave me all the options available to make sure I was making a decision that was best for me. I absolutely love my Atlas!

Segun Oriade

Good customer service but vehicle took 2 weeks to deliver.

Ian Hunter

Hi Jodi, My 2 prepaid cards were not activated when it was time to pay. The Bluetooth link for both recent incoming and outgoing is still "jammed". I have tried clearing the history on the phone and then re-syncing but it still does not clear the car.

Pugs Not Drugs

Fantastic Sales Team ! I have a 2016 Tiguan, absolutely love this vehicle. The purchasing process was seamless, my salesperson and the management team were so friendly and knowledgeable.. I just went for my first oil change, hardly any wait time ! and I was back off to work in no time at all. Thank you Barrie Volkswagen I will be back again !

Noah Mortimer

Couldn’t have asked for an easier and more comfortable car buying experience. Brad went above and beyond when getting me into my new VW, and Elliot made the finances and warranty options simple and understandable, all while getting me the best deal possible. I’ve had nothing but good experiences with Volkswagen dealers and Barrie VW does not disappoint.

Manjinder Kaur

I would highly recommend them!! Especially the guy named “Nishant” who helped me with my car. My insurance was taking longer to process so he decided to take good care of my car till then. Thank you so much, Volkswagen Barrie! I am super satisfied with your work and attention ❤️????

Tobin Munro

I can relate with V Lee here. Maybe it's different if you buy a new vehicle from them but my used car buying experience has been brutal. Within first week I report a sound which they are willing to check into. Book service appointment and then told when I show up that my car can't go into the shop without manager approval. Would it not make sense to get that approval when I called to make the appointment the week before? I was asked the make of the vehicle when I called. Well that manager isn't around and end up waiting a couple hours before it can go in. Then told that same missing manager would have to okay whether they will cover the repairs. Hear nothing for a week and then I have to call back to see if they will approve the repairs (I shouldn't have to chase them for these answers). "Oh I haven't heard back from him" well it's been a week check. Finally get the car in for the repair a week after that. They have the car all day and I don't get a call back. I have to call again in late afternoon. "I don't think it's done yet" I'm told but they have had the car since 8am. I get a call back a couple hours later stating they mis-diagnosed the issue and would need to continue the next day so I leave the car. Nothing all day the next day until I call 1 hour before close still not finished. Hour later call back and told it's fixed. I pickup the vehicle and as soon as I drive off the lot the sound is still there. Call the acting service manager and he says they know the issue and will fix it but I will get a call back Monday with time for repair on Tuesday or Wednesday with a loaner car. It's now Wednesday and I have had to call them myself and still no set time for the fix. No one in this dealership takes ownership of tasks. Whether it's to call a customer back to say we are looking for your missing key or we are still trying to get confirmation from the manager that the repair is covered or just calling back when you say you will call back and "Get it Fixed for You". If they had told me from the start "we don't care about your non VW vehicle you bought from us take it elsewhere" I would have been upset but easier to take then getting the run around from everyone. Update- Service Manager called and car goes in this week for another assessment. Turns out it was a caliper that was causing the sound. Ended up taking my car in for another 3 days to fix the caliper. They did give a loaner car during the process. My wife was told during the return of the vehicle that she was to return the vehicle with the same amount of fuel as it was given with. Nice timing Pamela when it's being returned. Problem is gone now which is great. I think the weak link in the this dealership is the communication with clients and the assigned service advisers attitude.

Manpreet Singh

Swift experience with Keane and James at Barrie Volkswagen. Keane, the pre-owned Sales manager was super kind to speak to me well past 8pm on the day that I unfortunately had an engine failure. Within 24 hours, he set me up with James, my new sales person, came up with a game plan to trade in my old vehicle. Within a week, my paperwork went through financing approval, old car started its journey to get fixed and further to find a new home and these gentlemen got me tagged to another pre-owned vehicle, much newer with barely any clicks on it. Once financing went through, they got me a loaner car as they flew through the procedure of getting my new car prepped for delivery. James came in on his day off to make sure delivery went through smoothly. Even after delivery, the team was extremely helpful in rectifying a couple issues I had with the new car. Paul from financing managed paperwork well too. This is the second vehicle I have financed with Barrie Volkswagen, first was with Jesse, the current dealership manager. That too was an excellent experience. Although there is a reasonable span of time I need to pay off the new car, I sure will come back some day for a third one.

Katherine Parent

Nishant Gupta was so very helpful to my husband and I when we recently purchased a 2019 Subaru Forester. He ensured that the car was properly detailed for a deadline I had for work and that all paperwork was ready to sign and in full order. Very personable and great attention to detail. Thanks so much. I love the car!

Ethan’s 4/20 Reviews

Went to VW Barrie to get a new VW Beetle convertible I tried to trade in my car but unfortunately I didn’t get approve which is fine but the way I was treated isn’t acceptable. Since I didn’t get approved I went to get my ownership back then I get a call from manager says did anyone offer you a deal on you’re car for trade in I said yes for $10,000 and he said don’t take that deal yet so I canceled cause he said he will help that he wants my business so I gave him 2 days like he asked and the finance manager did ask the same thing when I went to see the dealership ship for the first time on July 31st. They said they will get back in 2 days come back to us then will give u a decision didn’t respond at all or keep me in the loop so I went and checked they said we still working on it we gonna try in house financing cause we really wanted you to have the car give us 2 to 3 more days which I did then no nothing no communication as to where the application process is nor they bothered to keep me informed they chose to ignore me made me wait for A week and a half and to be told no. I lost out on a $10,000 dollar deal on my car because they chose to neglect a future customer and they also treated my best friends boyfriend like dirt when he bought his Jetta at the same dealership. The Finance manager and the GM is giving VW Barrie a bad name and Dilawri Group a bad representation. The only truly genuinely kind and nice person to me this whole ordeal was the receptionist Sandra. VW owner if you want to have continued success in the Barrie area I suggest you do major overhaul in you’re management team cause they have no compassion for customer service what’s so ever. The person I suggest to replace the GM is the receptionist Sandra as she embody great customer service and great empathy that should be the one representing you’re company. I felt cheated and when I backed out of that deal from another dealership because VW GM said we want you’re business give us another chance let me work on this so I lost out $10,000 and I had to pay a $500 fee for backing out on the other deal so I deserve some sort of compensation don’t you VW owner? BUYERS BEWARE DON’T WASTE YOU'RE HARD EARN MONEY. PS FOR A FACT THIS ISNT THE FIRST TIME THAT THE FINANCE MANAGER HAD A COMPLAIN AGAINST HIM. NEED MAJOR OVERHAUL ON MANAGEMENT TEAM ASAP

Robert Thomson

Girlfriend purchased a 2020 Tiguan from Ian, real stand up guy didn’t push for a sale he was laid back and listened to what we were looking for, showed us some options and let us take a test drive. Super friendly and calm. I hate pushy sales people and Ian was the complete opposite of that which was a good change. Picked the car up and it was detailed and ready to go with a full tank of fuel (which also never happens at any other dealership I’ve bought from)

Matthew Coker

New management is class act. Great experience working with them. Great selection of pre-owned vehicles.

Rahul saini

Absolutely in love with my new Taos! It's everything I wanted and so much more. A BIG thank you to Nishant for his guidance and superb customer service. Nishant was personable and felt he was genuinely excited for me when I collected my shiny new VW. Elliot in the finance team was incredibly efficient and thorough. I know that I was in the safest of hands with both Nishant and Elliot. Thank you again, Barrie Volkswagen!

Legion Glanvill

Really cramped parking. Especially driving a pickup truck. Front counter people were nice. But wanted to see the general manager who I saw 30 feet away from me and I actually heard him say," tell him I'm not here". Lol to funny. The reason for the 3 stars. Nice professional looking staff. But general manager seems like a typical slimy car salesman. After the fail of the scandals of the cheating of the fuel mileage. This isn't a good representation they need.

Luca Foscoli

Need a Volkswagen!? Contact Kyle at barrie’s Volkswagen for all your inquiries and needs he’s the man to call when in need for a car ????

Hailey Baldock

Picked up my new, 2015 VW Beetle yesterday and couldn’t be happier! The car is so beautiful and Brad and Elliot made the process so easy. Their professionalism and kindness deserves to be recognized! Thanks for letting me get my dream car!

Dean Ronson

Purchased a used Golf TDI from Ian Brown, who knows his VW's very well. Ian takes great pride in delivering his vehicles to his customers. Ian insured that the Golf was ready and when he noticed a problem last minute, he took the time to address it before leaving the dealership. Elliott also went out of his way to find a suitable extended warranty to cover my needs. Good job gentlemen.

jenniferannmalloy

This morning Barrie Volkswagen, swooped in and offered over asking on a private sale that I was involved in. Yesterday I was in line to purchase a 2018 Beetle Dune Convertible from a girl that I saw on Marketplace on Facebook. We had 2 days of emails and conversations. But last night there were tornado warnings so I postponed it a day. Unfortunately even though she posted SOLD on her ad. Barrie Volkswagen offered her more money this morning. Pretty shady- now the car which had 102,000 km was listed for $17,500 will now be listed over $30,000.00. I left a message with Barrie VW today after hearing this news. Please get back to me.

Andrew Smith

Ian Brown helped me buy my first car. The customer service was amazing.

Aakash jangra

Nishant Gupta helped me with an amazing deal. Thanks dude Happy customer✌️

M S B

Great dealership with some awesome cars to purchase. Drop in and say hello to Kevin the general manager.

Rebecca

Had the pleasure of dealing with Ian Harlock when we went in to purchase a van from Barrie Volkswagen. He went above and beyond to make sure we were happy with the service we received and the vehicle we purchased. He was extremely responsive when we asked questions and we couldn't have asked for a better experience. Thank you!

Robert Wargala

Alex went above and beyond to make sure the Tig was to my satisfaction.

Ryan Wardley

Very good service! I dealt with Keane and he was very polite and well knowledged about all of the vehicles.

Carter Moulsdale

I'm having a horrible experience with this dealership. I went in to purchase a vehicle 5 weeks ago, I gave a 500 deposit the day I went in. Which was supposed to be refunded the day I picked up the car. The day I picked up the car, it wasn't detailed, the license plate mounts were not with the vehicle, the windshield washer fluid jug didn't even hold fluid. I wasted a WHOLE jug on my DRIVEWAY. There is a rattle in the front end. AND an oil leak. That being said. It took two weeks for them to take my car in to get serviced. And I STILL have not received my refund from my deposit! And no one can give me a straight answer. The sales manager didn't even know I was getting a refund when I asked him! The lack of communication from employees to employees, and employees to customer is very unsatisfying. I'm VERY unsatisfied. I've NEVER EVER in my life had such a head ache and felt such disappointment from a professional dealership.

Robert Steller

I am a customer of Barrie Volkswagen and I am very happy about it The service adviser Victoria Hartin is always very helpful beside being very friendly My questions are always being answered All thumbs up !!

Emby Annan

With Alex and Gupta the experience was awesome. Very kind and helpful

Kingpin Society

Dillon, Steve & Shayne enough said! If you don't know what I mean then you need to go find out by taking your car in to see them. Amazing team work and excellent service. My R has never been better and the wash at the end was 10+.

Chidrole

I came in to get my winter tires changed and Steve Ward the service manager went above & beyond to make sure they got done on time. The service experience was great, the receptionist Sandra made sure to offer us beverages while we wait. I will definitely be a returning customer Thank you Barrie Volkswagen - Roman

Sydney Swanson

I was interested in a 2021 atlas for me and my family, Kyle Silveira at Barrie Volkswagen help with every question I had. Went through every detail so I would completely understand what I was purchasing which I think any person would appreciate. Very personable and educated. thanks again kyle !!

benj3850 benj3850

Many thanks to Ian Harlock for his expertise and guidance in leasing my new Tiguan. A true professional who is approachable and committed to offering a positive sales experience.

Michelle Sertage

I had a great experience with Barrie Volkswagon. I have a diesel engine, so I had to get 7 recalls complete on my car, as well as have the transmission fluid changed and a couple of other things. Not only did they complete the extensive service I needed to get in less than a day, they were able to get an expensive part comped, which I was extremely appreciative of. Customer service was great (Roger and Steve, I think?) and I highly recommend working with this team.

Patricia Marra

My Husband and I had the pleasure of working with Alex and Paul for both a trade in and purchase. We were extremely happy with the service. The communication was fantastic throughout the transaction every email, text message and phone call was answered quickly. We appreciate the fabulous service and feel confident in sending business your way!

Glen Howard

Excellent service by Management Team Kevin Gm Jesse New car manager and Adam used car manager. They make you feel welcome and always offer water or coffee. The deals are great and they also give great trade value even though my trade was off make. This place will sky rocket because they care for all clients. My sales rep Ian had great knowledge of product and was not pushy at all. Thank you all for being clear and straight forward.

Sally Searl

Went in on a whim earlier this week to check out a tiguan, with the help of Gupta and Keane I pick up my new wheels on Sat. All aspects were professional and quick.

Amninder Dhanoa

My name is Amninder Singh. I purchased a car from you in August and the dealership stripped the drain plug for the oil so when we took in to get the first oil change, the garage we took it to told us about the problem. We called the dealership and Spencer in service was extremely disrespectful. He spoke down at me and told me that it was the garage's fault, not theirs. He said we could tow it there and they would look at it but he insisted that it wasn't their fault. Which means that we would still have to pay anyway (for something that was obviously not my fault) I've had problems with this dealership when I purchased the car so this doesn't surprise me. They are very uneducated about cars and just don't care about their customers. Again, I've never been treated so horribly by a car dealership as I have by this one. It's ridiculous. And I'm going to damn well make sure as many people as possible know about this. Btw they purposely didn't answer the phone until right before they closed for the weekend because they didn't want to have to deal with it.

Ashish Sanhotra

Great customer service and great staff at this location. Staff went above and beyond. Would definitely recommend them 5 stars.

Natalia Bozic

Came in to solve a very common issue, a fuse had blown in the accessory socket so the power outlets in my Volkswagen weren't working. A fuse costs $1.30 itself, and the job takes around 5 min to complete with very minimal professional technique. I brought my car in because I didn't know where to locate the fuse, which is behind a panel. I got charged $79.41 for this!! For a fuse that costs $1.30 and a 5 minute job. The maximum this should be costing is a fair $20, considering how common it is to blow a fuse (an employee even admitted, saying that as soon as a coin slips in the outlet, there goes the fuse!) and also considering how easy of a fix this is. The supervisor said that is their rate and there's nothing that he can do about it. Understandable for charging a flat hourly labour rate, but to charge that much for a simple 5 minute job? That's like asking someone to make you a coffee the way you like it and getting charged $70 for their "labour". This exact issue has happened to me in the past as well - where I brought my vehicle to my original dealership before I moved to the Barrie area, and they charged me absolutely nothing, not even a bill to cover the cost of the fuse. If I knew that they would've ripped me off, I would've done the panel research myself to see where the fuse is located or simply taken my car to the previous dealership. I only booked the appointment with Barrie Volkswagen because I paid nothing for the job at the other Volkswagen dealership, so I obviously got the impression that this is a free fix on an issue that is very very common. Never will I recommend Barrie Volkswagen to anyone.

Beata J.

Recently we bought VW and service provided by Brent Bell was amazing. Definitely recommend Brent.

Jan Pal

Words cannot express how happy and grateful I am with the service I received from Barrie Volkswagen. Steve the Service Manager went above and beyond any other dealership I have ever been to. No surprises, gave me detailed info, pricing and the work was well done! All in all, I had a very caring and professional experience. I will definately be returning. Its hard to get good service today thats why this experience meant so much to me. Thanks Barrie Volkswagen :) Janeena P.

Eva Zukowski

Very disappointed with Barrie Volkswagen. Waited 2 weeks for an appointment, night before the appointment they left a message to say it was getting cancelled because their diagnostic machine went down and that the next available appointment was another 2 weeks away. I called left 2 messages, and never received a call back. (appointment desk and service advisor). The receptionist was rude when I asked if I would get a call back, insisted it’s their job to call back, guess they are not doing their jobs because I never heard back from anyone. Will not be going back to Barrie Volkswagen.

Sabryn Picken

The Volkswagen team helped me get my first car. I wasn't sure it would be affordable but they really did everything they could to help me get the car I wanted within my budget! They had quick and helpful responses to all my questions and came in early to help accommodate my schedule. They really made getting my first car such a great and enjoyable experience and I am so happy with my car!!

s fyfe11

I have been looking to replace my Beetle Convertible for about a year and a half. During covid this has been a particularly difficult task but the team here, especially Natalie Borges and Paul Ridge have pulled out all the stops to do all they can do to help. I would definitely recommend doing business with this team when you need to replace your car.

maxou141

Three times over the last 5 years I have been to this dealership with the will to buy a car but everytime their sales peoples look down on me and do not take me seriously and just wave me off. And every single time they finally give me their full attention and respect when I mention what I do for a living and that I’ve been to several different dealerships in Barrie to shop for a car. It’s the only dealership in town that treat people this way, even the VW dealership in Orillia provides a good sales service.

monica C

I’m in LOVE with my new car!!! Ian and Paul are super outgoing and I highly recommend speaking with them as they know exactly what they’re doing. The process was easy and the communication was consistent. The service here is one of a kind and if I could rate 6 stars, I would.

Markus C

Super experience at Barrie VW. Their people make the difference. Brent was great to deal with and was down to earth.

grace henry

I had a great experience purchasing my vechicle back in August so when I received this type of service I was very turned off & disappointed. It was either in September or October, I had a crack on my windshield & went to the body shop to ask if I can get an estimated price of how much it would cost to fix this crack. The man took all my info down & said he'd call me back with a quote. Months went by and I never received that quote and had to go elsewhere to have my windshield fixed.

Basharat Azeem

Sales Staff was extremely professional, friendly and gave us excellent service from the moment we spoke on the phone to the time we drove off in our Brand New SUV. We were very pleased with the Kevin Campbell – General Manager and other staff we dealt with. We highly recommend doing business with Barrie Volkswagen.

Christine Pinto

Great group of people when you go to purchase a vehicle but be warned if you have any issues! Owning the vehicle for less than a year and they performed $10k of repairs on a vehicle that we paid $13 k for. The vehicle is a complete lemon even though it came as a Certified Pre Owned. Things continue to go wrong including the engine light and there's nothing they will do. Buyer Beware!

Frank Florczak

Mar 26/21 6:30 AM Heavy rain in the morning. 5 min into the drive I see the passenger side wiper getting out of sync with the driver side one and than going down and not coming back up. The driver side continues in high speed. 7:00 AM arriving at work I check the wiper arm and it is freely moving. Which tells me a connecting point must have come loose. I am checking the website and it indicates that VW Barrie opens at 7:30 am. 7:30 AM at 7:30 am I am calling in, following the instructions to get a service appointment. Nobody is picking up. 7:50 AM after 8 call ins I have someone on the line that explains that there is nobody here to help and that the Service adviser and Service Manager should be here around 9 am. I asked the person to have one of them call me back. I asked when he would think I could accept a call back and the answer was between 9 and 10 am. 10:02 AM did not receive a call. So I am calling again. I explained my situation to several people I did get transferred to, that my Passenger side wiper stopped working and that I would like someone to look at it since I need the car for the weekend. And that I am concerned that it is related to the repair that was done 4 weeks earlier by VW Barrie when the wiper arms had to be removed. The answer and direction was that there is no appointment available till Monday. I asked to speak to the Service Mgr., he is not available was the reply. I can come and drop of the car and if we have time we can look at it, we have no curtesy car available for you and you can not sit and wait in the lounge so please make sure you have transportation available, we have to follow Covid protocol. I still expressed that the problem should be an easy fix since the root cause should be related to the repair that was done earlier. I should not accuse VW Barrie of wrong doing till the problem has been diagnosed and I would have to pay for the diagnoses. I was absolutely not happy with that response. I again requested to speak to the Service Mgr. or GM. After being transferred several times the Service Mgr. answered the call. I explained the whole situation with the wiper performance, the repair work that was done and that I would like to come by to have it looked after to determine the root cause so we can talk about facts. He also reiterated that the problem needed to be diagnosed and that I should not imply that it is their fault. So I replied, let me come by, you look at it and than we can talk. You can not be here without an appointment was the answer. So please give me an appointment and I will be there right now it only will take a few minutes. Can not be done, we are booked and we have to follow Covid protocol. I requested to speak to the GM, he is not available and he will tell you the same was the reply. That conversation lasted 17 minutes. 10:21 AM I am calling another VW Service provider. I explain the situation with my wiper miss function and that I would like to have that looked at. The response was, sorry I am not sure if we can squeeze you in but we will have a curtesy car available if needed, If you come by right now and we will see if wee can look at it quickly. 11:00 AM I am driving into the service door, an adviser comes and askes if I am the gentleman with the wiper issue to which I replied, I am. He moves the wiper and response that it appears that the screw is loose on the shaft that is driving the passenger wiper. I gave him the key he drove the car to the back. 10 min later he returns and confirmed that the screw was loose and they tightened it and its all good to go. I explained that the wipers were worked on a few weeks ago to which he replied they just did not tighten it well enough. I asked for the work order and the bill and he replied it is $0. I told him that I really appreciate their service commitment and that they earned an A+ for their effort and response. It is hard to believe the difference in Customer service you can get. sorry, I am getting cut off. I had some suggestions to follow.

Pat Reid

negative stars were not an option. My first, and last, visit for service was yesterday. If you're interested in an abrasive, argumentative greeting, stop in. Advisor couldn't even say hello. Cut me off mid-sentence, made it quite clear that payment was far more important than service.. Well, for the sake of a less than $200.00 diagnostic, I will never bring my vw in for service there ever. Nice work.

robin AB

Purchased my first car recently from this location, the team was really helpful throughout the process while in person. They were able to give me a good price and were able to provide explanations for all questions and concerns that were brought up. I did find that online/remote communication was not as strong as I expected it to be, based on how supportive and clear they are while in person. Overall, I am very happy with my purchase so far and I can tell that the team will be helpful in the future if I do have any issues.

SS Barrie

The worst dealership ever! We bought a 2016 Jetta back in November 2020. The vehicle was sold certified but the certification was outsourced to someone else and was not done in house and the vehicle has had issues from day one. The GM Jesse and the service Manager Dillon are two faced and dishonest and have no clue or care in the world how their customers should be treated. Here is a rundown of our issues. They handed us a vehicle with outstanding recalls even though it was in their possession for months before we purchased it. How does a Volkswagen dealership hand you a Volkswagen with open recalls (btw, one of the recalls was open for over a year and was on the carfax report). The drivers side mirror turn signal was burnt from day one. They ordered the part and being the geniuses that they are they put it on a different Jetta that they were selling. They ordered another light and many weeks later, I called to ask about the light and they said it was now in. Keep in mind, I called them, they did not call me. When the light was replaced, it started to take on moisture inside the bulb and it was replaced and yet the same problem happened and was then told that is normal for LED lights! How the xxxx was it not taking on moisture before and ever since the shop replaced it, all of a sudden it is taking on moisture. They insist it is normal even though the service advisors who originally saw it told me they have never seen that before. That’s not even the worst of their sheer incompetence. The driver and passenger latches failed after 7 weeks (it may have even been less than 7 weeks) and the doors would not seal properly. How can a true certified car have this issue after such a short period of time? I replaced the latches and paid $650 dollars (btw, they replaced one of the latches twice as when I came to pick up my vehicle, the door would not open at all and they had to do it all over again...again, more incompetence). But the true slap in the face is that they damaged the drivers door during the latch replacement (the outer shell was pushed outwards which means that as they were working in that area, they pushed too hard and and ended up causing the outward damage. Of course, they denied it and said our video shows we did no such damage. I told them to pull up the original pics of when the vehicle was traded in before we purchased it to see if that was existing and of course, they did not because that will prove their guilt. When you bring in a vehicle, they never do a walk around like other dealerships do for the very reason that if they damage your vehicle they can always say we did not damage it and we as customers have no possible way to prove it. This is a underhanded move by a sleazy and underhanded dealership. It starts at the top with Jesse the GM and this dishonesty infects the entire dealership. The car even has rust bubbles forming after a month. Think about that, have you ever purchased a vehicle from a dealership and seen rust already forming after a month. That was probably a preexisting issue that they patched up poorly before selling us the vehicle. Again, this is a dealership that has no issue screwing over their customers. Do yourself a favour, avoid this dealership at all costs and go buy a vehicle from a dealership with honesty, integrity and customer appreciation. If I could rate this dealership and management a 0, that would be too high.

Dhillon Gulati

Don’t go to barrie VW.

Sarah Dobson

Worst service EVER!!! reputation in town is that they have horrible service and don't care about customer service and they certainly live up. Don't try to get a hold of anyone live because the receptionist is probably the rudest customer service person I have ever dealt with on the phone and only puts you through to voicemail. Wait time for warranty service work is 4-6 weeks. And when you finally get in to see you some rude man behind the counter named Alan is running around telling everyone that because of their errors earlier in the morning he has to clean up all the mistakes as he throws his clip board around. Pleasant as you leave your car in his hands. Biggest mistake we ever made was buying from this place. In a world where everyone is striving for customer service excellence Barrie Volkswagen is not... I agree with the other reviews and the reputation in town... Worst service ever!!! P.S wait time for a shuttle 45 minutes in town

Marco Z

Smooth and fast process trading in my GTI for a new R, and I have always had a good experience with the service department. I recommend Barrie VW, and plan on continuing my business with this dealership in the future.

Kim Morrison

Stopped into the shop for some information on a Jetta. The customer service was outstanding! Everyone was friendly. The used car Sales Manager Tim was honest and helpful. Great experience.

Maureen St.Vincent

I recently purchased a 2014 VW Jetta. I dealt with Brandon and Elliot and they were both amazing. They did their best to get me the best possible deals they were able to. I would highly recommend this dealership to anyone who is looking to buy a new vehicle. One truly satisfied customer.

Carol Whitley

I would like to thank Barrie VW for the detailed attention to myself and my car on Wednesday. Steve Ward was absolutely polite, professional, kind and patient with the whole experience. He a wonderful addition to your excellent staff. The shuttle driver... Jeff (?) was also polite kind and professional - a very safe driver and prompt (as he could be!). Being in the Customer Service industry myself, I find I can be extra critical to customer service experiences in my life. This is NOT the case with the staff of Barrie VW ! Everyone was exceptional - I felt they were there to help Me and make my experience exceptional! Thank you once again. I will be back and I have already told many people that Barrie VW is the place to go.

Zach Purchase

I went to Barrie Volkswagen to look at a Golf R on Saturday and on Wednesday I drove it home. Brandon sold me My car and had the windows tinted and the car detailed in a very short amount of time. I couldn't have asked for better service.

Francis Henry

My experience at Barrie Volkswagon has been fastastic to say the least. I’m from out of town and had to get my car fixed before leaving on the weekend. I would have been stranded if he said they were to busy o see me. Instead Roger Waithe has been occomadating from the start. What a wonderful man to deal with. He was hospitable offering and showing me how to use the coffee machine and something to eat. He told me exactly what was wrong with my car and how much it would cost -after the diagnosis was done. My experience was so good that I’m going to come here to service my car from now on when I come to visit my daughter and I live near Sarnia, Ontario. Compare to Sarnia and London I rate the service here 10 out of 10. Thank you Roger Waithe for making me feel I’m important.

arig arig

My ignition on a 2013 Jetta was broken and covered under warranty because it was a known issue. When removing the ignition they broke the key right out of the key fob. This was quoted as costing more than $300 to replace. Volkswagen’s regional manager decided they should not cover it because it is my fault the tech broke the key. I should have brought my car in earlier to have the warranty work done. They broke the key fixing a problem they knew required warranty coverage. I have owned 2 volkswagens and this will be my last.

Tommy Ravindran

Receptionist is super friendly and helpful. Ian is the only car sales guy I’ve encountered that is actually knowledgeable in the product and not pushy. See Ian for purchases; I highly recommend. He’s also a car enthusiast so that’s an added bonus. Jesse goes out of his way to make sure your taken care of. Service advisors... Not so friendly.

Michelle Heintzman

BEST CUSTOMER EXPERIENCE EVER!!! In truth, it's just one of many great customer experiences at Barrie VW. The level of service there is exceptional, you are important and you feel it. Jodi Bacon (service co-ordinator) really knows the meaning of customer service. Her professionalism includes a friendly approach that puts you at ease and her attentiveness to the little things make dealing with her a joy. Thank you Jodi!

Dmitry

Love it, good service???? Natalie did the best work ever ????

Alvaro Quezada

Under new management

Marina Fawcett

I had an amazing experience dealing with Kyle . He is extremely knowledgeable and I feel confident having him as my Sales Rep. Thank you Kyle !

Debbie Kalinics

I recently bought my lease out- having dealt and worked with Paul in Finance and Adrien in Service- Impressed is an understatement- thank you!

Tyler Medwid

called in last week looking for a GTI and had a long discussion with Keane, he seemed to know about about his product and was very easy to talk to almost like talking to an old friend. definitely would recommend asking for Keane on your next trip to the dealership.

Dylan Aitken

Beware of a DISHONEST service centre. I had a simple problem just before my car was out of warranty. It was actually an issue that had been serviced previously by the shop. When I showed up for my appointment I was told there must have been a mistake because I wasn’t on the list. They suggested I try a different dealership (I had bought and serviced the car there for the past 3 years). When I wasn’t happy with that suggestion they told me to speak with the service manager Dave. I have left 4 messages for Dave without him returning my calls. That’s great service there VW... thank you

Clark Whateley

Absolutely phenomenal service! Keane is the epitome of what a true salesperson should be. He went above and beyond. We would not hesitate to purchase from Barrie VW again and highly recommend this dealership to any future VW buyers.

Marla Bolanos

Brand new Atlas, engine light comes on. Thinking it will be a simple fix bring the car in, 54 days later they still have our car and won’t commit to when it will be fixed. Not one phone call from the service representative to provide updates and treats us as if we’re an inconvenience when we call to get a status update. You’d think they would be trying to manage this terrible experience for their customers with kid gloves, but no. Absolutely the worst service I have ever experienced buying such an expensive product. I think we need to see our lawyers at this point. No one at VW seems to care they’ve had our car with 1500 kms for almost 2 months without being able to fix it!

tom gallagher

Honestly one of the best car dealerships I have visited. A very laid back feel made the car buying experience enjoyable and stress free. Service was quick and prompt and friendly. Shouts out to Ian and Aimee, as a team you guys are amazing and I cant say thank you enough for setting me up in my beautiful new ride. If people are in the market for a new car go and see these two and the will set it up right. Thanks again guys the jetta is awesome!!!

Scott A

A great experience all around! Keane was excellent to deal with and Barrie Volkswagen made the purchasing process simple. I would definitely recommend this dealership! Thank you Barrie VW!

Patricia Brouillard

Let’s just start by saying this was the worst experience ever. We went in wanting to trade in our truck which we knew would have a lien on it as it was pretty much brand new, they were busy that day as it was a Saturday so we just sat and waited for the guy to give us a trade in value for our truck which we got the following Monday as he wanted to give us the most possible which we were definitely fine with. Anyways we get all the numbers done and all just to be told that the emission issue on it had to be dealt with, okay no big deal they would keep the car for a little while longer and they also gave us a loner. We contacted our sales representative daily to see how it was going (Jesse is very friendly and knows what he is doing) He did not know much as it was out of his hands and now for service to do their job, which they clearly didn’t as we waited 2 weeks just to be told (after calling all the time) that the service guy in charge of our car quit or was fired so the car was left alone. We had to speak to the manager to get things going which they finally did after another week. Just to say that 3 weeks later we got our car, just to find a vibration on the front end a few days later, okay things happen so they picked it up and gave us another loner. We get the car back a few days later and everything is fine. About a week and a half after getting the car we get a call from Elliot their finance guy and tells us that we still owe them money, okay what for, he said for licensing and the rest of the down payment as they thought we had paid more but turns out it was some other guy’s deposit. (Weird that they wouldn’t contact him to give it back) Now when you say licensing, you mean what you said you would pay? Denies it of course, but we made it clear that they had said they would pay the licensing fee and that we would only pay the rest of the down payment. All and all, I do not recommend buying a car from them and I am not the only one as I looked at the reviews after (that is my fault). Drive to Orillia or anywhere else and have them bring the car to you so you get good and honest service and probably don’t have to call 3x a day just to get to the right person or be on hold for over an hour just to hear or sorry he just stepped out can I send you to his voicemail. STAY AWAY FROM BARRIE VOLKSWAGEN TO SAVE YOURSELVES!!!

Cody McNamara

Amazing service and lots of help from everyone at the dealership, especially Alex and Paul, I recommend 10/10 to go see them, they helped us by taking our trade-in for a new/used Jetta GLI. From start to finish, they did an awsome job on finding a vehicle perfect for the family, they took their time, didn't rush us once, always took us seriously and respectfully even tho we are young adults, made us feel like family the second we walked in, we do not regret going there, best decision we've made, thank you again to my sales guy Alex, and everyone there, ????

Vanessa Gilpin

Reception (Alexandra) was very helpful

Tivon Cook

Ian Brown and Elliott Shaw were awesome! Love the car and both were a great help!

Michael Mancuso

New Management really cleaning it up here!!

Brett Valenti

Ian and the team did an amazing job! Absolutely loving my new Jetta! Highly recommend this dealership

Lily J

Absolutely incredible experience Just purchased a brand new 2019 Jetta My dealer Tyler Parkin was especially professional, enthusiastic, and amazing to get along with Same goes with everyone else in the dealership, great experience throughout Should also mention how clean and polished the entire dealership itself looked, they really take care of the place Highly recommend!

Lindsay Griffin

Amazing experience!! Todd and his staff made buying my truck a stress free experience. Super informative, helpful and accommodating!! Definitely the right place to go to buy your next vehicle! Thanks Volkswagen Barrie!! :)

Ian Brown

Browner and the gang absolutely doing wonders over there!

Don

This place is worse than bad.. It only got one star because I had to in order to post...should be a zero. My son booked his 2016 Golf into service for its 30,000k warrantee check and was given a 9:30am appointment time. I took the car in for him since he was unable to make time. Upon my arrival I was told by the service rep. Roger that I was looking at a 3-5 hour wait to get the job in the shop. When I pointed out that I was there for my 9:30 appointment he informed me that my appointment was to talk to a service advisor not to get service performed.. After I picked up my jaw from the floor I bid him a fond farewell and departed.. Speaking to the General Manager Tod Shivers via phone several hours later I was told that they were very busy due to snow tire drive ups and when asked if my confirmed appointment didn't give me a bit of an advantage over drive ins he basically said no since they were trying to please all their customers. Well Tod, You have one less customer to please as a result of your poor business practice. I would never recommend this outfit to anyone.

Washopay

Nope. Service is bad. Call center is not even in the building. Don't expect to get through to anyone. Voicemails are full. Had to drive there to check on my vehicle status and was told it would be 8 days before they could look at the problem because I had no appointment (this was after they had it for a day and a half). Guess I will never buy another VW if it takes more than a week to get service at the "Dealer".

Lisa Dezoete

I called yesterday wondering if I brought my car in to have the windshield wiper arm looked at if they were going to charge me a diagnostic fee. Roger I believe his name was, was so kind and asked me to pop in this morning and he would take a look at it to see if he could fix it quickly before I head to work. I popped in this morning and sure enough he fixed the issue and off I went. I remember VW dealerships being difficult to deal with, always felt like a rip off but today changed my opinion completely. Thank you Roger for the small gesture that has opened my eyes to a new view on VW dealerships!

Rachel Wood

Amazing People and amazing place! Alex and Elliot worked fast and efficient in helping me get my new car. For a great price. Will definitely be going back in the future.

Tanya Eberhardt

On my third VW from Barrie VW and have never been disappointed. Just bought my new Tiggy from Alex Moncayo and couldn't be happier. Excellent service from Elliot Shaw (am a repeat customer with him). Professional, always courteous, and very accommodating. Shout out to Keane for giving me an honest value for my trade in as well.

Alyssa Darrieu

I had a great experience with Elliot and Alex at barrie volkswagen. They were very easy to get in touch with and worked very hard to get me into an affordable volkswagen.

Sarah Tedesco

Just purchased a new Golf with Brad! Amazing experience. Very seamless and straight forward. Thanks for all your help. Another shout out to Elliot. He was awesome to work with!

Omar Hassan

Great place. Great service. great people. make sure to ask for Alex .....

Mitali Sachdev

10/10 would definitely recommend going to this location. I went in for a walk in and was helped by Nishant Gupta. He was very pleasant to deal with. As it was my first car, I was concerned but Nishant was great and eased my concerns. Thank you Nishant for amazing service.

Rob Pulita

Bought a GTI here recently from Keane and Elliot and the service was great. Any issues I had they took care of right away and overall gave great service!

Brittni Devine

I was searching for a new car after my car was totalled in a car accident and came across a 2021 Jetta GLI that the dealership had on the lot. We live almost 3 hours from the dealership and had phoned in to purchase it without seeing it in person or test driving. Called in Christmas Eve and picked it up the following Wednesday. Was a great experience from start to finish

Yenifer Dias

I went in to get an oil change and ended up paying $236. It seemed incredible overpriced considering that last year I had the same service done in my car at this same location and paid $126. I called and tried to explain my situation but it seemed really hard to get a solution or a valid explanation so I had to go in on my only day off just to be told that labour and parts went up and that's why the price difference. I had previously called the volkswagen in Toronto and was given a quote for an oil change which would cost $126. I showed this quote at the Barrie dealership and they said every franchise charges differently even though it's the same company, then they showed me a price chart online which showed that my car's oil change with the current mileage would cost around $157 (which is still not what I paid) then I argued again about the fact that I didn't get the cheaper price and was told again it changes depending on the franchise, so pretty much the information offered online is fake because no matter what you see in the volkswagen website, every franchise can charge whatever they want. Then I was told that the Volkswagen in Toronto probably has apprentices doing oil changes and in the Barrie volkswagen they have "experienced people doing that". At the end I don't know which excuse from the 5 I was given is the real reason why the 90% increasement but one thing for sure I WILL AVOID GOING BACK TO THIS DEALERSHIP and I won't be recommending this place to anyone I know.

Rob

My spouse and I bougt a 2017 Volkswagon Jetta GLI through Brandon Lindow at Barrie Volkswagon. Brandon was extremly informative and knew exactly what we were looking for. We had a few hiccups a long the way but Brandon was very patient and understanding! I would strongly recommend anyone looking for a new vehicle to stop by Barrie Volkswagon! I'll definitely be calling Brandon Lindow for my next vehicle! Thanks Brandon and the Barrie Volkswagon team! :) The service at Barrie Volkswagon is the best service I've ever had from a car dealership hands down!

adam schram

My wife and I are extremely happy with our experience a Barrie Volkswagen! I called in on a Monday inquiring about a new Atlas and that Saturday we drove away in it. Elliott took care of us from start to finish and made the whole experience effortless. Ian walked us through all the new features of the 2021 Atlas, he was very knowledgeable and great to work with. We highly recommend this place!!

Adam M

Have had terrible experiences with the service department here. Slow, expensive, and unprofessional customer service. After my last visit, I reached out with an email and after following up 3 times, I still haven't heard back. Save your time and go to Orillia or Newmarket Volkswagen.

Alison Saunders

After waiting in the front foyer for about ten minutes without being acknowledged at all, we walked out!

Melissa

I do not recommend this dealership at all. My husband and I own two VW’s. We love them. However any time we have had to deal with this place it’s been nothing short of a nightmare. The past few months alone have been very disappointing. We had to drop one of our cars off for maintenance, I made the appointment on the phone, requested the shuttle for my husband as he would be dropping the vehicle off on his way to work. I was told they don’t have the shuttle running currently but if within 10km radius they would send him via UBER and have him picked up via UBER once the car was ready. We discussed the time and I even while on the phone goggled the distance to his work from the dealership. My husband shows up and was told they don’t offer any UBER services and they have no idea why that would have been mentioned!!! Now stranded at the dealership, and late for work he finally gets a drive by a manager. Our current issue is our Jetta was dropped off at Assured (where this dealership has the VW Rust Warranty work done) August 30th, it’s now September 27th. No one has called us to update us regarding the status of our car and the work being done. I have followed up with Assured who informs me that they too are having a hard time getting in touch with the dealership. I have called, I have emailed, I have FB messaged and I do not get anywhere, no one replies to me or returns my calls. I spoke with VW Canada today who informs me this particular dealership is short staffed. Personally I don’t care, don’t take on work if you can’t handle it. I can understand 2 weeks without a car, but a month this week is unacceptable. We are losing out on pay because my husband has to leave work early everyday to pick our daughter up, the stress and extreme inconvenience this has caused is ridiculous. A month is far too long without the 2nd car we rely on. I appreciate that it’s warranty work, but I do not understand the complete lack of Customer Care in this situation.

James Clark

A/C not working on a 2015 VW Golf GTI. UPDATED REVIEW - please read the original review below. As noted below I contacted VW Barrie and VW Canada to no effect - but when I posted a Google review I had a call within 2 days! The Manager reached out and offered to fix the issue and provide a loaner while they sorted it out. It took quite some time - but the dealership did re-diagnose a failed AC compressor and the repair was covered in the extended warranty. So I have revised my review - but still not happy I had to do all this. MY ORIGINAL REVIEW I am not happy with the service provided – and I do not recommend this dealership. Background • I purchased my VW Golf GTI in August 2014 with the VW 5 Star Protection package for 120,000 km or 10 years at an additional cost of $2,000. • I have maintained a perfect service record at VW Oakville since the purchase. • Recently I noticed that the AC was not working (the first hot weather of the Spring 2021). • As I have recently moved to Collingwood, I called VW Barrie as the closest dealer and was promptly given an appointment for the next day, May 18. • On arrival, I was advised there would be a $191 + tax fee to ‘diagnose and report’. I was not advised of this fee when booking the appointment and, having driven an hour to get there, it was a bit late to tell me about this (FYI the equivalent fee at another VW dealership is $135!!) • I decided to proceed on the understanding that the fee would be rebated if an issue was found. • As the AC system is clearly covered under the 5 Star Plan, I assumed that if it was not working they would have to fix it and a claim would be made – so the fee was not an issue. Results • After a wait, I was advised the car was ready. The Service Advisor advised that the AC was indeed not working when I delivered the car but they were not able to find a leak. As a result, they charged the AC system, added a dye and asked me to monitor the system. • BUT – as they could not find the cause of the problem, I would have to pay the ‘diagnose and report’ fee (and an environmental charge of $4.99 plus tax). • When we discussed this and I questioned why, I was also advised that if the system leaked/failed in the monitoring period (undefined), I would have to pay another ‘diagnose and report’ fee of $191 to see what the issue was – and the fee I paid for this visit would never be recoverable. • In addition, because they could not find the cause of the leak, there was no basis on which to file a warranty claim! My Issue – and why I have a problem with this dealership • I own a car and I have an extended Protection Plan. • The dealership agreed that the AC was not working (evidenced by the fact that they charged the system and noted that the operation was ‘now normal’) – • The AC system is something that is covered under the Protection Plan. • BUT because the dealer was not able to find cause of the problem, I had to pay the ‘diagnose and report’ fee. (They also noted that I have not been charged to Charge the AC system.) • In all my years of car ownership, I have never had an AC system randomly discharge! In summary • I found an issue covered by warranty – they agreed but could not find the cause – no claim was filed - and I had to pay the service fee! Follow up I informed VW Barrie and VW Canada over a week ago and either has acknowledged my concerns or followed up in any way.

Kyle Sawyer

Parts department is a joke. Stood there for 10 minutes only to be greeted by a gentalmen that clearly doesn’t know how to do his job. Completely dissatisfied with parts department.

David

Amazing Dealership! VW Barrie is the only dealership to visit. Rachel Palmer at the front reception is so amazing and she is so professional. Bright smile and so welcoming! Thanks your simply amazing. I would hire you in a second! Ian Brown in sales and Ian Harlock the New Car Sales Manager are a great team! They were thorough and so professional. Elliot Shaw the Business Manager was really good at his job and was so fast but very accurate and took every question I had about the sale in stride and with so much composure! This dealership I would tell everyone to come visit. They are simply amazing! They have earned ALL my business... Much thanks and my respect..

Kate Henry

Went to Barrie Volkswagen to see about purchasing a new car, didn’t find anything I was in love with, but was helped by Brad. Very great experience, can’t wait until they have more inventory!

Joshua Humby

Great guys to deal with, awesome service and parts guys!

Dr. Lindsay Self, ND

Had a great experience with Nishant while purchasing my GTI. Very knowledgeable and not pushy or ‘salesey’ so made the process so easy and comfortable. Thanks Nishant!

Dave Powell

Zack Whitman did a great job at finding my son his first car. He listened to our needs and brought u exactly what we were looking for. Thanks Zack.

Margie Szilagyi

Took me a long time to figure out how to write this review as I am not much of a techie..but had such a great experience buying my used car from ZACK WHITMAN AT BARRIE VW, that I wanted to put out a public thank you..my husband and I have been buying cars for 45 years or so and we both said this experience was by far the best..no pressure..no anxiety..seamless execution..one happy lady here...love my car...

Eric Olvera

New management has turned this place around, and customer service has been better than its ever been. I’ll go here next time I need a service or for my new vehicle

Michael Plumbtree

I had my Passat serviced last weekend. I was told it would take about an two hours. I returned to the Service Centre after two hours and my car was not ready, I had to wait another 15 minutes so the Service Manager honoured his promise and waived the charges for the oil change. I was very impressed that he did this. I will definitely continue having my Passat serviced at Barrie Volkswagen.

Joe Bentley

Great dealership to work with! Was skeptical due to some reviews, but new management is amazing and made for a great experience! Will definitely return!

Dave Scoville

Fantastic service! Alex and Elliot were a great help with walking us through buying our first Volkswagen. They were very accommodating, informative and professional. We highly recommend this dealership!

Mike Alcalde

I just purchased a 2017 Volkswagen Golf R from Barrie Volkswagen. I am thrilled with my new car, I can’t say enough about what a great experience it was to purchase a vehicle there, Demi was extremely helpful and a joy to deal with. Both Brent and Elliot also contributed to making the purchase of my new car the best experience possible! I can’t thank you guys enough, you guys went above and beyond ! Mike Alcalde

Kayla Cross

This place is HORRIBLE!!!!!!!!!! We bought our 2018 atlas here a few months ago and we’ve had NOTHING but problems!!! My check engine light is on and the start stop system doesn’t work on my car!!!! I have two babies and as I’m currently on hold with them they literally can’t even let me speak to a manager ! This vehicle is totally not safe and the people at Volkswagen have been far from helpful!!!! DO NOT BUY YOUR CAR FROM HERE !!!!!!! Oh also, two weeks later after we picked up our car we found a rip in the passenger seat in the leather! Good work on quality assurance! This has been the worst experience of our life!

Trish Trenbeth

When we arrived at Volkswagen Brandon had the vehicle we were looking at ready with the keys in. His service was amazing, he knew the Atlas inside and out. All staff members were friendly courteous and a pleasure to deal with. They really went out of their way to ensure exceptional customer service. Very impressed, thank you Brandon and staff.

Arlene Park

From the time i opened my car door i was greeted in a kind friendly manner. That continued right through and including when i left. I was amazed at how fast the job was done even though it wasnt anything major! I would recommend this place to everyone who has a Volkswagen. For this appointment i gave it 5 stars and i Never give 5 stars!

Christopher Morrone

Best dealership you can go to! If you need any inquiries on a car or to purchase a vehicle please get in contact with Kyle

Gill C

Amazing experience at Barrie VW! The sales team is great to work with and willing to go above and beyond! Will be back and definitely recommend! Thanks again for an awesome experience.

Jay Quo Vadis

Barrie Volkswagen is an outstanding dealership to do business with . We had an issue thT was caused by myself and they were very quick to make sure we had the right vehicle and that we were happy when we were taking delivery of the new Tiguan . Todd the sales Mgr. wanted to make sure that we knew regardless of the change we made that when the deal was completed they wanted us to be happy and we really appreciated his understanding . Amanda and the rest of the staff did an outstanding job as well . We’ve been dealing with this dealership for 12 years now and I wouldn’t hesitate to recommend them for your next purchase of your new Volkswagen . Great job guys .???????????????????????????????????????? JQ

K Blank

I recently traded in my old car for a 2017 Jetta and it was the best experience I’ve had at a dealership in a long time. James walked me through every detail of the sale and made sure I was totally comfortable. The GM even came out just to congratulate me on my new purchase, and asked if I had any questions. The car was so clean when I picked it up and the salesman stayed with me until I knew how to work all the features. I’m so glad I chose Barrie Volkswagen!

Mike Pucci

The staff here are very friendly, and helpful. Demi Butler knew exactly what I was looking for and took care of everything. The team went above and beyond setting me up, and created the best car buying experience. Thank you Demi, and Elliot!!!

Dwayne “Bish”

Had a great maintenance appointment today. Service rep Dillon always professional. Happy to see him back to work.

Corinne McGrath

Just recently purchased a Tiguan, I'll mention that this review has nothing to do with the vehicle, I love the car I purchased and don't regret it. I wish I had purchased it from a different dealership. The communication between sales and finance is awful. I had to constantly reach out to get any information. As a customer, that is extremely frustrating. When you're told someone will contact you Tuesday and two days go by and you're forced to call them. That scenario not only happened to me once, but three times. That is not how a business should be run. After I received my vehicle I had to bring the vehicle back twice. First time for the tint, which wasn't added on my front windows. Second, which was completely avoidable, they didn't include the key to take off my wheel locks. The last straw for me with this dealership was the amount I signed off on my financing was not the amount that came out of my account. Save yourself the hassle and purchase a VW somewhere else.

Justin Reynolds

These guys helped me found my first car. Ian and Elliot are the ones to go to. Would recommend ???? ????

dale zedo

By far none the worst customer service I have ever had! I read the reviews for vw barrie here and can’t help but notice that they get a lot of 1 star and a lot of 5 star reviews, well let me tell you that I got one of the 1 star reviews. I mean it’s almost like they did not want my business at all, in fact if felt like they were not ordering parts or calling me back about my car on purpose. Also, let’s not mention all the inappropriate conversations between the employees that I had but no choice to over hear in my 3 hour wait there for service. Anyway I digress, I want to let everyone reading reviews about vw Barrie here on google. There are other options for vw close by, orillia and Newmarket and even Bradford all have vw dealerships and have much better reviews and service.

Helen Cater

There have been some positive changes in the service/showroom. Everything is open & modern. The service that I received was quick & I was made to feel like a valued customer.

Marita Drouillard

Ian Harlock and Elliott Shaw helped me with the purchase of my first "new" (CPO) Volkswagen! They made the experience great by being clear and concise with me about all of the details. They took the time to walk me through the whole process and even helped me get into my car 2 days sooner than expected! Thanks so much guys, for the wonderful customer service.

joel kennedy

Have a lease with them. Buying the car a pleasure, had it in for warranty, and the service was the worst I have ever experienced. No follow up, no call back after multi attempts to get updates. Girl working in service was with attitude and more interested in texting and getting out of there are the end of the day than to talk with us when dropping the car. Will never get a car there again.

jason balcerczyk

An amazing Team over at Barrie Volkswagen! Highly recommend them for any Auto needs. Best Service and pricing around! You will not be disappointed!

Jackie Faulkner

I had an absolutely terrible sales experience and will not be returning for any future service or purchases. I purchased a 2018 Golf Sportwagen over 6 months ago and have been unhappy with it ever since. I was a VW enthusiast (I’ve owned 6 different VWs) but the sales experience with this dealership nearly cost me my brand loyalty. I take my vehicle out of town to another dealership now for my service needs. The only reason I can give even 1 star is because Jodi Bacon was previously the best customer service I had ever received; she remembered me, by name when I saw her at a local grocery store.

Coralie Bishop

James and Daniel really came through for me to get me my dream car. I am from out of town so they worked a team effort to get me the car on the same day I visited Barrie. They offered snacks while I waited and was just really invested in helping me. I had to drive 4hrs to Barrie to go here and it was worth it!

Shivam bhatia

The associates at Volkswagen Barrie are very knowledgeable I would personally appreciate Nishant Gupta, for his amazing service and truthful advice when I bought my Jetta there. His knowledgeable advice helped me to buy a great car and I'm really happy with the purchase . I also liked that they used text to communicate, very modern. Saves time from having to wait on the phone to speak to someone. They were awesome

John Barker

Every part of my visit was awesome. As my good friend Arni says "Ill be back" lol

catherine land

I recently too the car i purchased there in mid November for an oil change and because the engine light came on. They did the work and kept the car for almost a week. But when I picked up the car there was no sticker letting me know when my next oil change was due. The oil change was more expensive than my garage. Plus I’m a little suspect that the turbo broke after only having it two months. Additionally when I picked up the car the rear drivers side tire was flat. The guy said it was because it was cold, which is an excuse I don’t buy seeing as the tires themselves are only 2 months old and supposedly (as they said) top of the line winter tires. They filled it with air but still I’m sure I’ll be having to have that tire replaced sooner rather than later.

kate mcconnell

COMPLETLY SATISFIED!!!! I purchased a pre owned vehicle from Barrie Volkswagen and dealt with there new pre owned sales manager Adam Porteous and I couldn't be happier. Adam went over all of my options, and helped me understand what was really best for driving and family needs. Not only am I in a new vehicle (new to me) I am also paying less than what I was paying on my previous vehicle. Thank you Barrie Volkswagen and Adam VERY MUCH!!!!! I HIGHLY RECOMMEND BARRIE VOLKSWAGEN :)

Taylor Bing

If it were possible to give 0 stars I would. The experience of buying my car was absolutely horrible and the "salesman" was a nightmare to work with and made buying my car nothing but a stressful experience. He refused to communicate with me and would only speak with my Fiance. I had to buy my car early in the pandemic and if I hadn't needed a car desperately I would have gone elsewhere. NOW come to find, the rims that they gave me for winters do not even fit my car and I find that the tires i have on are over 6 years old and shouldnt have even passed the safety. The rudeness and lack of communication are one thing but to disregard safety and give the complete incorrect rims for the car is something else. Overall this dealership has shown they do not care whatsoever about safety or customer service and just see people as walking dollar bills instead of actual human beings.. I wouldn't even recommend this dealer to my worst enemy.

Pat Cawley

Sagi Marisi service advisor replaced my front headlight and wiper blades so I didn't have to wait an hour or two for a tech to do it. Pleasant, capable and quick. Much appreciated

Raymond Flaherty

Ive never been to their store as I have only talked to them over the phone. I'm out of province trying to buy a used vehicle they have. But given the way I've been treated over the phone I wouldn't rate their customer service as being good. I've called 3 days in a row to be told that they would be getting me a quote right away. Everytime I call they have been very courteous on the phone but I do not receive the promised e-mail with the quote. I called back the second day to confirm my email address was right (which it was) and was told the quote would be sent out shortly. On the third day against my better judgement I called again and was given the same empty promise. I've given up attempting to buy the vehicle from them. Pretty bad when a company can't fake enough customer service to take your money.

Mike Brown

I had my TDI jetta in for the final emission modification back in August (6 weeks ago) once the modification was completed I was to receive my final payment from the emissions settlement which is a fair chunk of cash. After calling VW Canada 6 weeks later, I was told the dealership hadn’t closed the work order from 6 weeks ago. I tried calling the GM Todd Shivers multiple times leaving voicemails that were never returned. Finally I was transferred to the service manager Chad. Within a few hours Chad resolved the issues. Thanks Chad for the swift, courteous and professional help ( 5 stars) A special thanks to Todd Shivers, you get no stars for not even bothering to return my calls. Great customer service buddy! I see another post that suggests the individual contacts you directly to resolve their issues. That’s clearly a typo... Just to confirm I was told Todd was in a meeting for one call and a conference call for another call and I cannot recall what the 3rd reason was that Todd couldn’t take my call. At no point did the receptionist indicate that Todd wasn’t in the building. The calls were made during the first week of October. Maybe try owning up to your mistake but don’t lie about it.

Ashley Jarvis

Beautiful, clean dealerships with friendly staff. Zack Whitman was easy to approach and extremely comfortable and knowledged when answering the many questions I had. I highly recommend this location for all of your needs.

Greg Bewell

I called their today because my car transmission was acting up so they told me over the phone what to do turn the car off and restart it ,that worked. then when i went out again and it acted up again. i decided to drive it over their to show them what my vehicle was doing so they have a better understanding and they could see what was going on. When i got their they wouldn't even give me the time of day . they wouldn't even come outside and let them show me what was wrong with my car . Due to covid they dont go on test drives with customers which totally understand. They told they see me Wednesday for my appointment, they also told me i couldn't be in the building with out an appointment which i understand. The fact they wouldn't even come outside and look at my car to let me show them what was going on is complete laziness of the service advisors . So i called Alliston VW and they were more than happy to accommodate me they took a quick look at my car and told me something is wrong with and its safe to drive and i have an appointment next week to get it fixed. I will be boycotting Barrie VW and giving my business to Alliston VW.

Greg P

Kevin at VW was awesome in no patient pressure sales and helped me even find carfaxes on competing vehicles to make sure I picked the best option on the market. Highly recommend working with him in the future.

Brandon Hall

Gupta best salesperson there would recommend 5 star

Umesh Kansal

Bought 3 vehicles from Barrie VW, great price! Great selection!! Special thanks to the Service department for rushing parts & getting service done quickly.

Susan Habbershaw

We just purchased a Atlas Sport Crossover from Barrie Volkswagen and received delivery last week. Buying a new car can be very daunting with all of the different makes and models out there. Nishant Gupta was our sales representative. He made our purchase an easy decision. Unlike other dealerships where you must have the sales associate accompany you on a test drive, we were told to take the car out ourselves and to take our time. Stop and look over all of the features. Really get to know the vehicle. There was no pressure once we were back. We were able to go home and decide which vehicle was right for us. There were no annoying calls like from other places. Needless to say, we purchased the Atlas Sport Crossover. We had still had a few questions regarding some of the bells and whistles that were in our car. We contacted Nishant. He took time out of his day off to come to our house and go over all of the things we weren't sure about. I would definitely recommend Barrie Volkswagen and DEFINITELY ask for Nishant Gupta. He was really fantastic.

Melissa Nichol

Amazing Experience purchasing my 2021 VW Atlas!!! James and Natalie worked to our schedule and were a pleasure to deal with. Paul was friendly and very personable when dealing with the finance. Overall a 5 star experience!!!

Sarah Prescott

Quick and easy trade in process!

Lisa Europe

So we just bought our brand new Car from Barrie Volkswagon! What a great friendly team they have there. Matt the Sales Manager, Mark the Brand Specialist and Aimee in the office were all fantastic! We got really nice hats too! So excited with our new car! Thanks Barrie Volkswagon for everything you guys ROCK!

Robert Dijon

Bought a used vehicle from this establishment and after about 4500 km my rad fan, water pump and thermostat died simultaneously. ($1500) later and still within my warranty and the used car manager never returned my calls regarding the issue

Laszlo Skoda

Not happy with the service they had.

Howard Hooper

We just bought our first Volkswagen, Brent Bell and the team were excellent from start to finish! We have bought Mercedes and Hyundai before, this was for sure our best experience yet in the purchasing of a vehicle.

Oliver

Friendly staff and great service

Dominika Piekulska

Amazing service from start to finish! Everyone at the Barrie Volkswagen has been amazing! Special thanks to Natalie, Ian and Paul who made our experience so seamless throughout the process of the purchase of our new vehicle! We will highly recommend this dealership to our friends and family!

James Mcguirk

Very professional, caring and provided me a vehicle to attend 2 appointments in Guelph while my vehicle was being worked on.

Rhonda Grabinsky

I stopped into Barrie Volkswagen to take a look at some new cars and dealt with Natalie Borges there. She was very helpful and knowledgeable about the cars I wanted to look at. She helped me to compare the models to find the fit I was looking for. I decided to go with the new Tiguan!!! Although I didn’t buy the car yet, I will be going back to Natalie when I am ready to purchase. Thanks again for your excellent service Natalie and I will see you soon!! I am in love with the new Tiguan’s! And BTW...did you know that the Tiguan name comes from a combo of “tiger” and “leguan”, which means “iguana” in German. Haha! Now you know!

Steve Tucker

Blew a rad hose clamp on my Chevy pickup on Friday at closing time. Having never been there before I limped into the dealership. The service manager and sven came out and installed a clamp then filled it up with coolant at no charge. Made my weekend! great customer service thanks again

Marchelle Aucamp

Gupta have help me picked the perfect vehicle and Paul have been very helpful during the financial process, VW Barrie have great and friendly staff and I was happy with the service I received

Rested

We are so happy with our recent purchase at VW Barrie. Our sales consultant James has been so responsive and has gone above and beyond - a wonderful experience that will keep us coming back. Alex, Financial Services Manager has been great to work with as well - all of our questions answered and our needs met. By far the most pleasant experience we have had purchasing a new vehicle. We couldn’t be happier with our experience and with our new Atlas

Rylan Boyd

I have been to Barrie VW many times over the last few years and have always been treated very well and appreciated as a customer. The sales team is friendly and willing to help out wherever they can, with no uncomfortable push to just make a sale. They even went above and beyond to repair some paint damage long after I had purchased the vehicle. The service team is knowledgeable and take great care our vehicles when in for routine service. Would recommend.

Cameron Watson

Beware buying a "Certified Pre Owned" vehicle from this dealership. I purchased a vehicle from this dealer, and made sure when I was negotiating the deal, that I was buying a CPO car. I was informed that any blemishes the vehicle had would be repaired, all maintenance would be brought up to date, and it would have to pass a rigorous 112 point inspection. Upon delivery, it seems that none of this reconditioning work was actually done. They refused to let me see a copy of this "CPO checklist", and could not provide me with any documentation that my car did in fact meet CPO criteria. Not sure how they can call a car with severely weather-cracked tires, curbed wheels, and paint transfer, a "reconditioned vehicle" (see pictures below). When I asked the used car sales manager, Adam, why my car was delivered to me in such condition, he told me that my sales person must have lied to me, as "we never CPO's TDI's" (despite my bill of sale indicating otherwise) , and that "there was no money in my deal". Thanks Barrie Volkswagen!

Brock Burkholder

Nishant was fantastic to deal with, this was my first time buying a car and he made the process fast and simple even while I was out of province working. I would highly recommend Barrie VW to anyone who asks, they definitely have my business!!

Andrew Erhart

Had an absolutely amazing experience at Barrie Volkswagen, and the pleasure of working with Kyle and being able to look into a new car that best fit my driving and Financial areas. Kyle was more than happy to find me as many car options as he could and strived to make sure that I was going to be happy. Would undoubtedly give his workmanship a 10/10, not to many car sales employee out there like Kyle!.

Matt Spencer

I've heard bad things about Barrie Volkswagen, however, I had a great experience there today. Booked appointment for an alignment, I always get nervous while waiting at a dealership, expecting the worst or they try to upsell. Not the case today, finished my alignment in 1 hour, they did a general inspection (no charge)and let me know about the condition of my brakes. Great job by all staff, thank you!

Dayle Semple

The staff here went above and beyond my expectations when dealing with a problem I recently had. Kudos to the staff for making my experience here a great one!! I'll be coming back for sure!

Alyssa Zingaro

My experience at Barrie Volkswagen was amazing! Their team put me in a new car hassle-free. The team also made sure my car was in great condition before sending me off in it! I highly recommend Barrie VW, and would definitely recommend them to my family and friends!

Mark Sluzar

Wonderful experience . Met with Kyle Silveira sales ... very knowledgeable, accommodating and came up up with a great deal for the car I wanted . No surprises and deal made within hours of test drive which I made on my own. Excellent service . Met with managers . Kyle is an outstanding young man who knows his product and “ the buyer’s mentality “. Excellent experience !

Crystal Orchard

Excellent service, professional & kind. If you are looking to purchase a VW, Barrie is the dealership you can rely on!

Nick Arthur

Great service. Catered to my needs and wants and really have a great product. Pamela was a pleasure to deal with, and I would recommend you ask for her by name.

CundyCrew Kids

We purchased a used vehicle from Volkswagen Barrie. We ended up waiting an entire MONTH before they had it ready for pick up. When we finally came to pick it up, we were surprise to see it was still dirty inside and there was an additional 15,000 kilometers on it!! No one said anything to us, we were just lucky to have noticed!! The used car managers response was that someone must have made an input error when listing and selling it to us and acted as if it was no big deal. We were not offered proper compensation or a sincere apology. We expressed how upset we were and requested to speak with the General Manager in hopes to fairly rectify the situation. We were informed that the GM was not in at the time and when they contacted him they stated that he was annoyed with the situation and did not want to deal with us because he was busy. We left unhappy and plan to contact OMVIC to proceed further with this. Needless to say we are EXTREMELY dissapointed with this dealership!! We would not recomend anyone to go here!!

D P

Absolute worst customer service! Nobody greeted me at all when I walked in, had to walk around for a while before I could find someone to help me, and when I asked to speak with a Manager I was told he doesn't resolve customer issues. Do NOT recommend

Sierra Thomson

Very unhappy with the dealership. 20 mins before picking up my new car i got a call saying it was not licensed properly, it had not been cleaned/ detailed and they had just tinted it earlier that day instead of a week when i put the deposit down on the car. not only was it a horrible delivery, I was in a rush to buy a car and asked my sales representative 3 times if the car had rear sensors which was one of my requirement, and was told that someone just turned them off,. I asked him to turn them on before driving away, and discovered that the car did not have it. however the Financial Service adviser was amazing! helped me out lots and kept me in the loop when going through the process. Used to work for dwiliari so understand how it is, but not a very good experience at all.

Brooke Starr

Thank you!! I just purchased a 2016 Tiguan from Ian Harlock, and what a wonderful experience. From the moment I walked in the door everyone was friendly and easy to talk to, there was no pressured feeling, just a love for the product that they wanted to share. Ian went over every detail and made me comfortable to call or stop in if I needed anything else no matter how small or silly the question might be. Thank you for a great car buying experience, I love my new purchase!!

Gord W

Candice contacted me very quickly after using AutoTrader.ca's instant cash offer when looking to sell my vehicle. She worked with me to get me the price I wanted for my used vehicle without any hassle. I was able to sell my vehicle the same day I was going to list it for a price I was comfortable with.

RAY Podrats

Excellent service and attention ..... addressed my concerns and very satisfied. Up until the last service 60K and had to replace rear brake pads and rotors due the the calipers seizing. This problem was not identified in their last maintenance of the vehicle 15K ago and no explanation as to why the calipers seized other than some maintenance may have been overlooked ...... which cost my wife more than $1600 !!!!

Nick W

Talked to their service department for purchase of T40183 special tool which is used for alignment. The tech is very helpful and friendly. Even though they can't sell the tool to me, they direct me to couple useful sites. Thx

Max Holmgren

Candice was a very big help. She answered all our questions and helped us with what we needed. Great customer service

Reid Graham

Went to dealership just browsing cars and had an awful experience. Was looking for used jettas in a certain price range and salesperson Chris completely ignored what I was looking for and pointed me in the direction of new vehicles that cost the most money. Told me he would find something in my range that I was looking for and sat me down with a contract of a brand new Jetta limited edition and told us to take it for lunch and see what we thought. Classic sales pitching. Doesn’t care what the customer wants just trying to make money for themselves. Ridiculous. I would not recommend this dealership to anyone.

Cassandra Land

All I can say is that there were communication issues, accountability issues, tons of excuses and back-tracking, and lack of customer focus. I would not recommend doing business here. I see the reply asking for an explanation. I sent a word document to the general manager Me. Campbell on November18 and got the usual brush-off statement of “I will improve the business due to your excellent feedback.”

Rachel Scott

Worst customer service in their service department. No communication and never remotely on schedule. They don't care or try to make it better when they have blatantly screwed over a client. I have repeatedly bought vehicles here and taken them in for service and I am appalled at how I have been treated. Go to orrilia ! It's way better.

Mitch Collins

Ian Brown and Elliot Shaw were awesome. Definitely hooked me up here, replacing my old rust bucket.

chris estrela

I would give no stars if it was an option, I went in for a tire change from summers to winters tires and they damaged my rear bumper, they didnt plan on telling me but when I found the damage and brought it to their attention they still denied the it until my tail light was found on the shop floor. I left the car with them to deal with the issue and I had to retire 4 more times each time with damage they have done. I went to pick it up for the last time and was treated with the most disrespect and I got harrassed by the General manager. I dont recommend bringing your car here at all. Just watching how they drive your car at night when they are closing for the day is a joke. Literally driving it like they stole it. My car was given to me with 2000 extra km and an empty tank.

James Coombes

Very friendly and helpful staff

Cynthia Vardy

Everyone has been friendly and efficient. They explained everything for the deal with ease, and it was a great experience. Long time fans of vw and we are happy with our sales rep Ian, finance Elliott! Thank you team vw

Gordon Murphy

Amazing group of people very helpful, Nishant Gupta went above and beyond to make sure I was nothing but comfortable with the purchase of my new vw answering any questions I had at all hours of the day very professional and helpful. Great job guys keep up the good work

Kyleg

I had a great experience with the Barrie Volkswagen team. I dealt with Ian and couldn’t be happier, he’s very knowledgeable and a pleasure to work with. If you’re looking for a new or used vehicle I highly recommend Ian and Barrie Volkswagen.

Harrison Martyn

Over 3 hours to get a simple oil change, and $150 dollars later left with nothing but a sorry. I'm disappointed to say the least, will not be coming back

Jessica Kuehl

Great experience buying my sportwagen from Barrie Volkswagen! Ian Brown and Paul Ridge were beyond helpful, friendly, and went out of their way to make the experience easy and pleasant. We’ll most likely be buying our second car from them this year.

Flora Dunne

WORST CUSTOMER SERVICE EVER. I had an appointment for some warranty work. I booked an appointment 2 weeks in advance and took a day off work. Dealership didn’t get to my car that day and sent me home in a loaner (I live 1.5 hours away). I was called the next am and told my service wasn’t covered by warranty (faulty drainage was leaking water into my backseat - the car is a year old). I was even reprimanded by a service advisor for “driving my children around in this unsafe vehicle”. Then they proceeded to keep my vehicle for 9 days and not return any of my phone calls. I left messages for the service manager, the GM and even tried to go through VW Canada who did absolutely nothing. I had to send a friend in to reap havoc just to get my car back. They sent my car home full of mold and didn’t fix the leak. I bought my first VW here and have owned 5 others over the next 16 years. Wonderful customer care. Kudos, Barrie and VW Canada. I will not only never do business with your dealership again, but I will never buy another VW thanks to this wildly inappropriate and unprofessional display of customer appreciation.

Erika Bariciak

Excellent service department which provided professional, informative, and efficient service to me. Even though I was visiting from out of town and they were closing soon, they were courteous, thorough and not rushed. I was treated like a regular, valued customer. Thanks to Predesh and Steven for your exemplary service!

Randi Chikofsky

We are new to the dealership and have nothing but good things to say about all involved. Our treatment was stellar and we felt that we had all our questions answered truthfully and fairly. Our new car came well detailed and everything was done to make us happy. We look forward to continued good service.

Jessica Joynt

10/10 would hands down recommend this dealership to anyone. Alex was amazing and did an exceptional job at helping me get my first car as well as making it a quick and easy process. They went above and beyond and did an amazing job at accommodating to my last minute changes. Everyone was extremely friendly from the minute I walked in, to the minute I left. The entire experience from start to finish was astonishing and I’m so happy I went there!

Troy B

Had an beyond excellent experience at Barrie Volkswagen! Natalie B went above and beyond helping me to get my new car! She not just provided excellent customer service but answered all my questions, concerns and always looked out for my best interests and was always super friendly! I will forever be thankful to Natalie B for all her help and for sure will recommend her to everyone and anyone who is looking for a car! Elliot was helpful, kind and made sure that I got the financing I needed for my car! Great Job Barrie Volkswagen! Keep up the good work!

Marty McCarthy

James and Daniel were great, I purchased a relatively inexpensive used vehicle and they no different than if I was buying brand new! They came through with everything they promised even with me hounding them! Highly recommend!

kirk jans

Well where to start....My 2014 Volkswagen Passat was grounded 6 months ago for a TDI diesel issue. As much as this problem was Volkswagen Canada's concern and not the Barrie dealership's problem they were.. 1 : Understanding of the problem. 2 : Shared what info they had to help me. 3 : Put me into a loaner as soon as possible, which was that day. 6 months later I took the offer Volkswagen gave me to buy back my vehicle, which was more then anywhere else I would get AND gave me a sizeable credit towards the new 2021 Jetta 1.4 highline , which I picked up today. Special thanks to the financial and sales staff. Thanks to Natalie in sales for tirelessly helping us find our car, and Paul for being so honest. Highly Recommend.

Amber Fulford

Beautiful dealership! Always looks clean with super friendly staff. Zack Whitman was a pleasure to deal with! My car has been detailed multiple times here as well and it always looks amazing.

devanshi sanghvi

Awesome service. Home pickup, home delivery, service was perfect.

Eric Hartlen

I had to return the car for a recall. Service was fast, pleasant and well done. We were given the option of waiting for the car or leaving it for an hour. Our personal schedule seemed important to them! The service co-ordinator (Jodi) was really looking after us. She was professional, polite and helpful.

Jeremy Bell

I wanted to share what an absolute amazing experience I had at this dealership. I knew I wanted an SUV to replace my truck but had no idea what to look for. Met up with a gentleman at the dealership named Elliot Shaw and I must say, one of the most knowledgeable, understanding and overall down to earth person I have ever worked with. One of the best! I will never go anywhere else, in fact I am going in to buy a new Jetta next week. Thanks again Elliot for being patient and making it possible for me to drive a new RLine Atlas. LOVE IT!

Sarah Ridge

I picked up my 2019 Tiguan and couldnt be happier, from start to finish the service was nothing but professional.

Anton

I was there the other day and I don't really have anything good to say. For starters there was no parking at all. Then I walked in and no one acknowledged me, even tho there was 3 or more people talking at the front counter. Thankfully they had a big sign saying parts so I knew where I was going. The only good thing I have to say was the kid at the parts counter, I believe his name was Jordan. He was friendly and helpful. Other than that. Awful experience. Would go to a different Volkswagen dealer.

andrea johnson

Our experience at Barrie Volkswagen was amazing. From our first visit right through to picking up our new Atlas , Alex Moncayo went above and beyond. He made the process stress free. Alex always responded to my texts or emails very promptly, came in on his day off to prepare our paperwork and even detailed the vehicle himself when the detailer was not there so that we would get it on time. An amazing experience, thank you Alex! Andrea J.

Anna Keenan

Customer experience was EXCEPTIONAL!!! GM Todd Shivers along with his team ensured that our needs were met from beginning to end. We are now proud owners of a 2019 Jetta. Thank you Barrie Volkswagen for being courteous and professional.

K J

Nishant took the time even on his wife's anniversary to speak with me on a car delivery. Although there was a slight mix-up for car pick-up time, he personally delivered the car to my door 1hr away. That's service!

Cameron Staples

I am new to the Industry and have worked at Barrie VW for 7 Months now selling cars for the first time. I have enjoyed working here and my coworkers have turned into family. Kevin - the new GM at the Dealership started when i was about 3 months into working here, and has dedicated himself to helping us all succeed, and believing in us along the way. As a whole it is amazing knowing we are a strong team, always working towards building a positive experience for those who use our services.

Sigitta Richardson

BUYER BEWARE!!!!!! I bought my new car from this dealership only to find out that it had been preregistered to someone else, which was never disclosed to me at the time of purchase. This has caused me to lose 6 months of warranty on my car. I have tried to resolve this situation with the general manager Mr. Shivers, but he not only refuses to apologize or recognize wrong doing but doesn't even respond to phone calls or emails. The worst customer service post purchase I have ever received!!! I am now taking legal action. Be careful when buying a car here, as this situation is very shady, and probably not an isolated incidident.

stephanie graham

Kim in service was incredible. She kept me updated about my vehicle and went above and beyond in relation to helping me out.

Asma Azeem

Nice place for car fix and nice quite sitting area and shuttle service available.

Jim Harris

Purchase my used 2019 Jetta. Very clean and car dropped to my house. Easy way to buy a car is at Barrie VW

tarun sharma

We recently bought a 2019 Atlas from Barrie Volkswagen after lost of searching for the perfect vehicle. We drove over an hour with hopes that our search would be over. We were beyond impressed. The service, friendliness and honesty was amazing. Nishant Gupta was our sales man and we would recommend him to anyone looking for a VW. Thank you Gupta.

Stacy C

Since purchasing my car with Barrie VW in 2013 I have NOT had good luck with the customer service staff or management. From the sale of the car to any service work required on my car that eventually lead me to a different dealership. Having not been back to Barrie VW in a very long time, I had to contact them as I had some body work that was required on my car due to some prior work that had been done at their location. Wow, things had changed! From the smiles at the customer service desk (which were non-existent before) to the positive and wanting to help attitude with the Service Manager, Steve Ward. This repair was not an easy decision for Barrie VW as the car was a few years old. THIS is fantastic customer service simply because they took responsibility and stood behind their product. I don't live in the area any longer however will certainly shop at Barrie VW when looking for my next VW. GREAT JOB BARRIE VW, YOU'VE COME ALONG WAY!!

chris crocker

BUYERS BEWARE! The new GM is asking randoms on Facebook to give fake reviews to better the business rating.

Tracey Borges

Buying my 1st VW from Barrie Volkswagen was a great experience from start to finish My sales rep Natalie was friendly, knowledgeable, and helpful They made me feel welcome and safe (covid) I am loving my 2020 Teguan ????

Jessica Goncalves

I had a great experience at Barrie Volkswagen. Natalie Borges, the sales rep that helped me was very informative. She assisted me with everything I needed and answered all the questions I had in detail.

Michele Gazvoda

No stars from me!! Very poor service. I have had nothing but terrible customer service and tried to reach out to Volkswagen Canada and was told that each dealership is a separate entity that the don't have control over. I have been in 3 times since purchasing this Passat and every time left with an issue. My last visit, they forgot to call to let me know car was done.. I drove over and doors were all locked... they went home early!!! Take my advice and avoid this dealership... I won't return and they won't get my money again!!!!

Scott harlock

My wife and I very pleased with our dealings at Barrie Volkswagen. We highly recommend them!

Marianne Lee

Best experience with amazing customer service. Ian and Elliot are the best. The staff are so helpful and friendly. Exceptional professional service. Thank you so much for making my car buying so much fun. Thank you Ian for your expert knowledge

Samantha Waldie

We had a great experience getting a 2021 Atlas from Barrie Volkswagen. Each person I spoke to was friendly and very responsive. I was very particular in the vehicle I wanted so they made sure I got exactly that in a factory order for me when they weren’t able to source one from another dealership. We are very happy with our purchasing experience and the friendly and prompt customer service. Specific thanks to Jesse, Ian, & Elliott!

Rob Crews

I’m only giving one star because I can’t give zero. I had a very bad experience at the service department recently - I was told I needed a $4,600 (plus tax) repair, which I declined, and was able to do the repair myself at home for $20. Furthermore, I was charged and paid for a “diagnosis” that was clearly wrong. To make matters worse, I have sent 2 emails to the General Manager of the dealership, providing them an opportunity to discuss my concerns, and completed the online survey request that was sent to me, and haven’t even had the decency/courtesy or a response. Very disappointed, and will definitely not return or recommend this dealership to anyone else.

Don Lawson

Bought new Jetta from VW Barrie. Brent Bell was excellent, not pushy like a lot of sales people. He came in on his day off, just for the delivery of my car. This was one of the best experience yet in the purchasing of a new vehicle.

Ataul Abbasi

Worked with Alex here 5 start all the way ????

Fred Robertson

Really friendly, great salesman. Highly recommended

darren howard

My overall service was great. Staff was attentive and I was made away of timelines for the repair. I do however have an issue with a brake backing plate that had been pressed against the rotor during installation of the wheel bearing. This has been reported to the service department and steps are being taken to repair the damage caused to the rotor. Darren

Matthew Marshall

Awesome staff, problem free service with a smile. Elliot and Keane were awesome!

Aditi Ahlawat

I had an awesome experience buying Taos today. Ian Brown helped and made my experience worthwhile. He understood my financial target and need and gave me the best deal. I am so glad I decided on Taos and with Ian B. Best sales consultant. ????????

Paul Nevin

I'm sure Volkswagen sells great cars and has fantastic service. I went there to charge my car as Google stated there was a fast charger there. I needed a charger.. and unfortunately "disabled by the owners" was the message received when I went to use it. I understand they might not have many people use their car charger and it's probably not a huge deal to most. But to me when some one said there is a service offered that wasn't there. It sets a flag for me maybe its my fault for listening to Google. Other than that the place looked clean and the cars looked to be in good condition

Chris Buckle

I recently purchased a Tiguan R-line from Barrie Volkswagen. Elliott Shaw, their senior finance manager made the whole process completely flawless, answered all my questions and gave me his professional advice. The dealership is top notch and their staff are very helpful and friendly. I will definitely purchase another vehicle from Barrie Volkswagen in the future. Be sure and ask for Elliott.

Morgan Nimmo

Had an appointment scheduled for 10:30am for an oil change, watched my car sit there for about 2 hours and not move. They finally took it in and I left at about 1:45pm. When I got there they did let me know they were really busy and running behind but absolutely no reason to make me wait over 3 hours. The staff were pleasant to deal with but very frustrating to sit there for that long and have absolutely no idea when it will be done.

Jessica Ierullo

great work

Jody Park

Took my TDI in for service with an issue that is known to VW Service - there’s been a VW tech bulletin issued about my problem. (Condensation in the intercooler) I have been informed by a tech at another dealership that this issue is being repaired with a kit of OE parts designed to eliminate the issue, under warranty, at their location. I explained all this to the service people at Barrie VW, only to be told my car didn’t have that problem, that it was probably something to do with fuel gelling or my fuel filter needing changed. This was definitely not the problem and I politely made that clear. They insisted that they changed the fuel filter and charged me $300, which of course did not fix my known and professionally diagnosed issue. When I picked up my car I was given a service record that indicated my car was equipped with an inadequately insulated intercooler kit and that the repair kit was available for a charge of nearly $1500. The record indicated that I had been informed of this and had opted not to have the repair done. None of which is true. I’ve called twice since then and left voicemail both times - neither call has been returned.

Dan Beaumont

Great dealership and excellent service. Good people.

Kaiya Morgulis

Great service and great prices. Second time being there and they always accommodate.

Claudia Pastorelli

Amanda Fantegrossi is a financial service manager who helped me get a good deal but most importantly, I wanted to mention that she is a hard-working person, multi-tasking all over the place and yet managed to make me feel considered and that my business was important. She was very straight forward and very knowledgeable. Even though she looks after the interests of the company, she was very patient and respectful towards my own interests. It is my hope that Volkswagen really appreciates to have a person with great ethical qualities who respects the customer while doing her job. Volkswagen is very lucky to have Amanda as one of the images at the Barrie dealership. People like Amanda mark the difference even when you don't get specifically what you were hoping for. Thank you Amanda!

Paul Anthony

Untrustworthy and misleading. No transparency. My wife and i were the victims of deceptive and false representions of what we were told we would recieve upon signing and what the sales contract fine print indicated. Theres is little communication between levels of management. Very unconscionable behaviour. Please do not sign sales contract unless you have READ and SEE that all conditions indicated by the sales associate are in written form and signed. Head office Volkswagen explained to us, in their words "in this situation, this is a sales concern between yourself and the dealership, we dont own our authorized dealerships, we do not own barrie volkswagen and we would not have jurisdiction over the sales agreement that you may have agreed to here, what were trying to do is you know, kind of find out whats going on and relay feedback and try to get conversation going between you and the dealership, see if there anyway for them to assist you but we cannot force anything upon the dealership". Do not expect head office to step in and be of customer care contrary to their claims on their websites. Each individual dealership has the power to conduct their business in any way they choose, in our case, lying to our faces. Head office called me on 2 occasions to "regretfully inform me" they do not do anything in these situations and to deal with the branch of sale. Good luck they said. My cell phone number was blocked within 6 days of our first visit. I used family members phone to reach the dealership. During these 6 days however our contract was still open, the sales agreement was pending and we believed we were still purchasing this vehicle pending a small discount. All i wanted was either a price drop as promised by their manager or answers to why we were being treated in this way. We had signed a sales contract and loved the vehicle. We found out the same day from another associate immediately after signing and leaving the dealership via phone call that what we were just told by sales was false. Safe to say we have now disengaged with volkswagen and we have managed to have our contract reversed by the dealership. Thankfully this occured all before we drove this vehicle off the lot. This is our first and last time shopping for a Volkswagen. Head office is as useless as a screen door on a submarine. Also utterly disappointed and disillusioned in Barrie volkswagen. Thank you

Eileen Lord-Bookalam

The Barrie Volkswagen Dealer staff was exceptional polite and upon our appointed hour for our repair on the car all the appropriate papers where ready. We found them to be courteous and efficient.

Alexander Faulds

When i take my car in to get service and its Jodi or Wesley in Parts that i an dealing with then 5 stars.... this was 3 years ago and unfortunately this staff have moved on , Was in there yesterday to get an oil filter and had to deal with Mike the parts manager (not the first time) but he is a rude SOB! For the way he talks to customers he should be moves to an area where he doesn't have to or sent on a course on how to talk to others

Meghan Huehn

Had a great buying experience at Volkswagen Barrie! I was a bit nervous to go in by myself looking for a car, so I was pleasantly surprised to receive service that went above and beyond my expectations. I felt super comfortable, valued and taken care of. My sales representative Nishant went above and beyond (staying late, after closing hours) so I could test drive a couple of cars. He worked to educate me about the best car for my needs, respected my budget and helped me to get the best deal possible. I actually sent my sister there and she purchased a car too! Customer service is important to me (being a business owner myself) and I was very pleased. Thank you for making my buying experience a FUN one and not a stressful one! Meghan

Vadym Ivanchenko

I bought a car in Barrie Volkswagen. I am happy with the car so far. All personnel was very helpful. This is especially true for Brent Bell who is a sales rep who sold to me the car. If a friend of mine would want to buy a car I would't hesitate to recommend Brent to him or her. Thank you Brent!

Jessica Billard

Brought my 2017 Tiguan in for its annual inspection/oil change. My husband and I just moved to Barrie as he is a Canadian Armed Forces member. Being new to Ontario I also needed a front license plate installed as Nova Scotia did not require them. This information was given over the phone prior to booking the appointment over a week in advance. Fast forward to today, I brought my vehicle in for an 11:00 appointment and was told it would be done in 2 hours. At 1:00 I phoned for an update as I had another appointment elsewhere for 2:00pm. No one answered the phone so I left a message. By 1:45 I still had not received an update so I had to pay for a taxi to get to my other appointment. At 2:40 I called back and finally got ahold of the service department who said my vehicle would be ready in 20 minutes and a shuttle would be sent to pick me up. 1.5 hours later without any update or communication a shuttle arrived at my house. The reason given for the delay was they were waiting on the part for the license plate. I do not understand with over a weeks notice why this was not already in stock and if such a delay was anticipated why wasn't I contacted and made aware. To top things off I was told when booking that the licence plate would be "probably free or a minimal charge" and they charged me $94.47. The worst service I have ever had stemming from terrible communication.

Kyle Binions

Brought jetta here for oil change and some other diagnostic work. Took vehicle home after 3 hours only to find it leaking oil the next day (had not had any leaking issues before). Returned the following day to have them fix the leaking issue (a bad seal on the oil drain bolt) and waited from 9am until almost 12pm for them to fix it. Checked the next day and it was still leaking from the same location. I had booked $2,000+ of other work they had diagnosed but cancelled it all. If they can't even get the simplest work they do right there is no way I'd trust them with more serious work. Pathetic and embarrassing quality of service. Would recommend them to no one.

tajc 84

I just bought 2017 Golf R (demo 5000km on car) from Barrie Volkswagen. Into my 3rd week of owning it. I had 2 problems 1- the inflation kit solution leaked in the back where spare tire would be. 2- came up I need would change in 20 days. When I picked up car I set up for my first oil change and was told 10000km or an appointment that was set up 6 months later. So I was under impression it just had oil change. I emailed sales person I delt with and he replied back and said bring it in to service. My next available day i brought it in. Explain my situation and the checked history of car and no oil change was done. The service guy checked the leaked solution. I'm the end they did a oil change for me and setup to get a new inflation kit and carpet to replace. The following Monday I brought my car in and the replace the carpet and kit. Very satisfied with the purchase, service and help they did. Keep up the good work Barrie Volkswagen.

Terry Cantera

Nice dealership. Great staff

Anton Sauschlager

Brought my car in at the end of August. Rust started breaking out all over my car photos were taken still have not heard a word from them. Now driving a rust bucket love the car.NOT that dealership it is now coming up to December

Maddy Chumak

Stopped in to look at the new Jetta .Super friendly and knowledgeable staff. Making the big decision nice and easy!

Mark Crone

Outstanding service and great staff! I will continue to buy cars here!

Devon Baranowski

Had a very pleasant time dealing with Nishant and Elliot over at Barrie vw, very helpful and understanding guys will definitely be coming back in the future !

Spencer Savoie

Locking Cylinder in Jetta was broken and vehicle was unable to be turned off, it was covered under warranty (vehicle has 70,000km). Roger at the service department was able to recognize the issue and get me a rental car right away as he realized the part would take time to come in. Constant follow up calls kept me in the loop throughout the process. Thanks Roger!

Alex Naumov

Reached out to purchase a car I was interested in, was assigned to a Rep who was arranging details. Then he took time off and the car I was interested got sold. Why wouldn't they reassign it to someone else? No clue. Never working with Barrie VW again.

jaspreet kaur saini

I would like to give a huge shout out to Nishant. He was incredibly helpful, an absolute delight and made my car buying experience such a breeze. I drove 2.5 hours to get my dream car (2018 Beetle). Nishant had everything ready so that it could be a quick and smooth process. Thank you

Samuel Williams

Ian Harlock is the best! He's the one to see if you're looking for a new or used vehicle

Karen Maclellan

Took my vehicle in to get a ceiling leak fixed along with a back up camera that wasn’t working when I changed over to winter tires. Work couldn’t get done that day just the diagnostics . Got in the vehicle right after service to find my sunroof sunshade broken. The next week the day prior to my next appointment to get the leak and camera fixed. I looked back at the sunroof and was shocked at the water mark damage that had occurred since the appointment. The watermarks prior to service were mild and cleanable. Now they were of brown water, places I did not have leaks before, long drips. Dried leaves in stagnant water caused the brown colour. The sunroof hadn’t been opened in a year. (parked under a tree, leaves were visible on the roof of the vehicle falling into the frame edges of the sunroof) I told the service rep the damage that was caused at the last service.There was no recognition to what I said or an acknowledgement. I asked them to clean the headliner. They said they couldn’t clean the headliner and presented me with the quotes below for all the work. I was told at my last appointment that all the work to be done was warranty work. At this appointment I was told not all of it was warranty work. Back up camera <$400 - warranty Replacing sunroof drainage tubes $1000 -not warranty Replacing the headliner $900- not warranty Fixing the sunroof shade no quote yet - not warranty When I did tell the rep I didn’t brake the shade or cause the excess water damage, no response from the rep.

Brandon Goddard

This review is for my recent experience with the service department and more specifically Roger. My car is new, 6000kms, but had an issue with the brake and rotor, where the brake was not contacting the rotor properly. I brought this issue in to VW who were happy to look at the issue and attempted as fix on it. After this initial fix did not work, they assessed the issue again and decided to replace the parts. An appointment was made, car was brought in and done by the agreed upon time. This experience was very smooth and what keeps a customer coming back.

Paul - Controltek

Had to get some tires replaced on my vehicle. Barrie Volkswagen was courteous and very professional. Even when I had no way to pick up my vehicle the service manager Steve Ward was amazing! Gave me the door to door pick up. Great service, great people, great job. Thanks Barrie VW!

V Lee

Buyer beware! This place is a joke. I bought a used car almost a month ago. To start off, no one returns phone calls, and once the car is sold, they don’t care! Communication here is terrible. Keep in mind that my car was still under 30 day full warranty. I took it in for a starting issue it was having, where it would crank for a longer period of time than normal. So first of all, no one would return my calls. I ended up going in and made an appointment for Monday at 8 to drop it off. I drop it off Monday and explain to the service guy what's going on and show him one of the videos I took of my car starting like that. He proceeds to ask how many times I've filled my car and where, and if it just started doing this. I told him that it has been happening since I got the car and I've filled it about 5-6 times now at different places. I then leave my car, don't hear a thing till about 4:30 in the afternoon, just for them to say that they found one of the issues and said it was my battery. They said they wanted to keep my car overnight to see if it was going to start up fine in the morning. I told them yes, even though I knew the battery wasn't the issue. The next day, I didn't hear anything from them, so I decided to call just before 5 and the lady said once again that the battery was the issue. She also said my car was ready to be picked up. I was kind of pissed off because it's like, really? I had to call you guys? They should have called me earlier in the day! My mom took me to go pick it up, I go to start it and it does the same thing I brought it in for. At this point, I was super pissed off because everyone at the dealership has terrible communication skills. The salesman I dealt with saw me and didn't even acknowledge my mom and I. I went back inside the service department and the lady said “back again?”. I told her “yes the problem I brought it in for is still the same nothing has changed”. She gave me a look, which I did not like at all. She then went and got the tech who was working on my car. He came out to my car with me and started it and thank god it did it when he started it. He said “yeah when I started your car the one day it just felt sluggish so that's why I replaced the battery, But I see what you're talking about now”. I also told him that multiple people believe the real issue is fuel or spark related (fuel pump, spark plugs, etc.). It made me feel like because my car is used and not a Volkswagen, that they don't care. It's frustrating because eventually, they will have to fix it. So, after I finally hear from them again, the service girl said the tech who was working on my car is in contact with a tech from another dealership to figure out what's going on with my car. They then said they would know more the next day. So, I have FINALLY gotten my car back and so far the problem seems to have been fixed. However, when I picked my car up, I noticed that my rims were damaged, some more than others… Not happy or impressed. My car should come out only in better condition not worse. Overall was not pleased with the lack of the communication and lack of care/support the dealership showed me after the sale and the fact that my rims are damaged. Just because it's a used off brand car doesn't mean I should get treated any differently. And to Barrie Volkswagen, make sure your service advisors are updating customers and calling them back before the end of the day, the customer should not have to be the one to call in for updates. Update problem is not fixed

Brian Rebelo-Furtado

I cannot provide enough feedback for NISHANT GUPTA. My experience was top notch. Thank you to Barrie VW & Gupta. My vehicle was written off on Boxing Day & I found out on new years eve and was told to have the rental vehicle back by January 6th. I was so distraught about having to replace a vehicle in mere days and was connected with Nishant. Nishant took the time to communicate with me on New Years Day (the dealership was not open) & we setup an appointment to view a tiguan the next day (January 2nd). I came in 5 minutes early to find that he was out gassing up a vehicle, came in to greet me with the exact car I was looking for parked & warmed up waiting for me outside while I insisted we review some of the financials. Deal went smooth, financing was smooth and simple & finally Nishant came to deliver my vehicle to my office in Etobicoke (Toronto) on January 6th with my add on tint done. Thank you so much for the outstanding service Nishant, Paul & Barrie VW!

Guy Durst

Took my car in to be serviced with broken part in hand. Still charged the diagnostic fee. Car returned after 8 days. Bill indicated that another part had to be replaced but not notified that this needed to be done. Had to call continuosly to get an answer about the progress. Bill total different than quoted total. Wrote letter to Jesse van Kinderen (General Manager) and followed up with email requesting a reply. To date still no response. Save yourself the trouble and get your vehicle serviced at another shop.

Yatin Lakkad

The guy Nishant Gupta is very helpful and he help me a lot throughout a process , everything is transparent no hidden charge and I am highly recommending this dealership for used of new vehicles.

Chris Avery

We just purchased the 2021 VW Atlas and I am very pleased to say that our sales experience was above and beyond any that we had previously. Our sales associate was James Barrett. He was knowledgeable, helpful and very professional overall. We were able to communicate regularly though text which made the whole process very streamlined. I truly can not say enough about what a great experience this was. I highly recommend the service from James and the Barrie VW dealership. Thanks for everything!

Tim Riddell

I wish there was a negative star I could use. This is the worst Volkswagen dealership I have ever used and I have been a VW owner for over 10 years. Stay away from the service department, I have never experienced worst customer service skills anywhere. You would think at a time Volkswagen would be trying to win their customers back they would treat them better. I Look forward to finding another honest Volkswagen dealer in the area and I advise you to do the same.

C

Never had a great experience with any VW dealerships in Canada, they all think they're some super special thing because they sell German "people's cars"... Barrie VW made me an appointment for corrosion inspection a week ago for today and they called me one hour before to tell me they can't do it because they don't have the staff cause of covid. Really didn't know that yesterday? Thanks for making me lose a day of work!!! And to top it up, when I asked what happens if my car warranty expires until covid goes away they're telling me that's my business to inquire after VW Canada...

Josh Moulton

This new staff is amazing to deal with. Had a lot of laughs and are very down to earth. Will definitely deal with the them next time I buy another car. Josh

sadie robertson

Had an amazing experience purchasing my first car! When I arrived to test drive the car, it was already outside with the AC on. Kevin went above and beyond my expectations. He made sure I understood the entire process, he was easy to talk to and there was no pressure on me. Left with my new car very very happy, would highly recommend to anyone!

Shelby Wyville

Nishant Gupta was extremely helpful in helping us find the right vehicle. He asked the right questions and we did not feel pressured at all. I highly recommend Volkswagen Barrie and Nishant Gupta!!

David-Kathy Wilson

We were vacationing close to Barrie. We began to hear a scraping in the rear of our car. We called your dealership and explained our position and were very excited that you took us in on the spot. Your service manager told us we could come that morning and you would work us in. I arrived at 9:30 and was out by 12:30, our rear brakes needed replacing. Excellent job done when we were stuck and away from home.

Larry Borg

Seem to have good mechanics and friendly staff. However when I have a problem and pay to have it diagnosed I ecpect the quote for repair to be accurate. I do not expect to get a call after I drop the car off that they missed something and the actual bill will be Hundreds of dollars more. Kind of hard to say forget it when they have ypur car torn apart.

Carlos Melo

My sales rep was Natalie Borges. She was very knowledgeable with the products and made my buying experience very comfortable. Recommend Natalie as your sales rep if you are looking to purchase a vehicle! Barrie Volkswagen is a great dealership.

SpaceLee 905

The sales department had used false Carfax documentation to facilitate the sale of a 2013 Used Volkswagen Golf TDI (emissions buy back vehicle) which resulted in receiving a vehicle with over $7000 damage in 3 claims and no service records. Barrie Volkswagen failed to follow legal disclosure requirements on the purchase agreement and misprinted trade disclosure information on the credit agreement. Do not trust this dealership or the Dilwari group in general. They are a bunch of crooks. Dont believe me? Go online (like reddit) and read other people's experience on this place. Take your hard earned money and valuable time else where.

Karine Brown

Wow! Absolutely impressed! Saturday I found myself driving through this awful weather to take my son to a birthday party in Barrie. During my drive I experienced terrible ice build up on my wipers as I parked to clear them my driver side wiper completely snapped off. As I knew this was not an easy fix as they aren't compatible with wipers sold at local stores I googles VW Barrie. I took a chance and drove the 6 minutes to the dealership with little visibility. When I arrived I was greeted by two men, Brent and Elliott. With my wiper in my hand I asked them for the service desk. They informed me it was closed, I explained to them the issue with my wiper and that I was not able to go to a local store for replacement. Without hesitation they said they would help me. They went to the back and moments later returned with another named Predesh who replaced the wiper. Thank you to you three for your generosity and ensuring that myself and my children made our way home safely.

Natalie Carol

I received a cold call from the service department advising me that I had an outstanding recall (insertion of some plastic gadget to prevent me from fueling my TDI with gasoline). The service adviser stated that they had the parts in stock and encouraged me to come in. I had to make an appointment (for today). During the conversation he acknowledged that I do not service my vehicle there, and also attempted to sell me additional services. I declined the additions but agreed to come for the recall. Later (during dinner) he called me again to advise me that there would be a CHARGE FOR THE RECALL WORK since I had previously ignored the notice. NIce!!!

Amanda Hill

Ian Brown and Elliot Shaw were both very helpful and patient while I was trying to figure out which car and payment plan was best for me. They did not put any pressure and I highly recommend others to go to Barrie VW and see for yourself.

Tracey Shantz Sears

I recently purchased a used 2012 Golf. The people were great. Monica was great in helping me choose what packages I needed/wanted for my car. She was enjoyable and extremely helpful with my decisions. Brandon was my car sales rep. and was also great to deal with. He was very patient and helpful with all my questions and I never felt rushed. Thank you to everyone at Barrie Volkswagen with my "newer" car.

Todd H

Ian,James and Elliott. I can't say enough good things about these guys. My son and I went in to look at the different models and Ian told us about a Tiguan and the story behind. We checked it out. James came along and showed us the workings of the car and worked some of the numbers. Then Elliot the manager took over the money part and talked to me about the extended warranty. I 100% recommend talking to anyone of these guys if your in the market for a new or used vehicle. Todd

Philip Dunn

**Updated as of April 30th 2019** My wife had a puncture in her tire and took the car down to the VW Barrie as they were close by and did not want to drive far on tire that was losing air. VW Barrie saw to her immediately put a patch on the tire and did it free of charge due to the past issues experienced. My wife told me that the service dept seemed to have changed and was treated exceptionally well. I booked my car in as i was having issues with the passenger door not latching. Dropped the keys inside the dropbox and very next morning wife receives a call from service dept saying they have my car and are starting work on the problem, by lunchtime the car was fixed and ready for pickup, the car was washed and cleaned very impressed with the level of service received. Recently had another issue the car was blowing hot when switched to A/C. Called VW Barrie was informed i would have to wait until next week as they were already booked up, i was stressing i drive my car to Toronto and my car would be out of warranty due to the KM's and i would require a loaner car as well, Steve told me to give him sometime and a person from Service would call me back. Within an hour received a call from Sarah informed i could drop my car in and pick up a loaner and they would fix the issue asap. Picked up the loaner and left my car. Same night got another call saying problem was diagnosed and part has been ordered would be ready for Monday. Thanks VW Barrie, What a refreshing change in service, You have won me over from going above and beyond recently. May the good work continue. Will be coming back for my VW needs. This dealership is an utter joke and complete sham. I have been burned by the service dept several times I live 5 mins away but will drive to Alliston then deal with these group of incompetent people. I booked my car in a week in advance for some items to be repaired under warranty including recall notices took the day off work. When I arrived waited 25 mins to speak with a customer service rep. Finally checked my car in and was told that they could not find my booking in the system. Apparently they are updating their systems and had lost a bunch of appointments and were double booked. No apology offered the rep informed me they were rammed and might not be able to get around to fixing my car that day no alternate solution offered, gold to leave the car and someone would call. Waited till 4:30pm no phone call, called the dealership several times finally got through waited on hold for 20 mins for the rep. She informed that there was issues with my car but had no time to repair them and bring back my car next Wednesday yes VW Barrie like it is that easy. I asked for a loaner car as the repairs would take some time informed loaner cars are hard to guarantee and I would have to be patient. At no point was a rental offered or any alternate solution to satisfy a pissed off customer that had been jerked around completely. I said forget it give me my car I’m going to Alliston. I honestly hope VW Canada revokes your dealership license because you are trashing their image with garbage service all the managers prefer to hide behind glass partitions then deal with actual issues. I got my car back today without repairs done at no time was an apology given or any type of gesture to make things right. Anyone reading the reviews that give 5 stars don’t believe them and think twice before giving your hard earned money to this dealership.

Paul Wyatt

Staff is awesome! Had a great experience from the moment I entered to the moment I picked up my vehicle. Ian was the sales person I dealt with.... Awesome to deal with and had a true passion for the VW brand as well as a love for his job. He was very accommodating and provided me all the answers to all my questions. Has a very bright future ahead of him! Monica in the finance department was also awesome. Easy to deal with and was a pleasure to speak to. All and all a great experience and will be recommending this to others as well!!!!! Thanks for everything Ian and Monica!

Fay Hobin

Amazing place...Steve and Dillon were the best...they even brought my car right to the door so I wouldn't have to walk any distance to get it as I have arthritis in my knees....huge waiting room with fruit or muffins along with tea, coffee or water...highly recommended for any of your car repairs.

M Smith

called to talk to someone from the service department about issues I was having with my vehicle . Was passed around and put on hold for what seemed to be 30 minutes . The receptionist did not offer any help once so ever ! All she seems to like to say is “sorry no ones available, you want me to put you to a voicemail” well I’ve been waiting on the phone for a half an hour maybe that shoulda been offered earlier ? Waste of time going or calling this dealership . No one answers any phones calls and the receptionist is has no clue how to do a proper job . You only have one job to answer phones and she can’t even manage to do that . Need better staff that want to go the extra mile to ensure returning customers . Will never go to that dealership . I went to alliston vw instead ! Don’t bother wasting your time calling there . No one ever answers their phones

S Laviolette

Great service from Vw Specialist Demi Butler! She patiently addressed and answered all my questions, allayed my concerns and went the extra mile to ensure that I was totally confident by the time I was ready to purchase this used Beetle TDI. I really appreciated her kindness and knowledge. Thank you for making this a smooth transaction!

Ellen Johnson

Keane, Jesse, and Elliott were all extremely helpful in purchasing my vehicles over the years. Amazing customer service from a team that goes above and beyond for their customers.

Mark Kowalyk

The team at Barrie Volkswagen are a class act. The General Manager and Pre-Owned Manager went above and beyond to assist me when I bought my Jetta from them. I would recommend this team 100%

Dan C.

Great service , purchased new Tiguan and had it delivered within a couple weeks. More then happy in this market! Thanks Guys

Dee Brown

Staff are amazing and helpful! Made the car shopping experience smooth and effortless!

Francis Comeau

We looked at many different cars and walked in to multiple different dealerships with varying levels of professionalism and courtesy... When we arrived at Barrie Vw, Alex Moncayo immediately introduced himself and was very professional, knowledgeable and easy to work with. He was not pushy or "desperate" to make a sale. He genuinely wanted to help us and gave my wife and I all the info we needed to make an informed decision on our next vehicle. The car and colour we wanted was not in stock and Alex went the extra mile to find the car in Toronto and make sure that we would be able to get the model we wanted in the colour we wanted. Paul Ridge was the finance manager that helped us and he was also very good at explaining all the different policies and products available. All in all it was a great experience. Alex took car of everything and kept in touch with us every step of the way. If you are looking for your next car and are considering a VW, get Alex Moncayo to help you and you will not be disappointed. Frank Comeau

Wendy

Not a very organized group. And no interest in us once our money was taken.

nicole hurley

My husband and I had the pleasure of working with Zack.W ! After a long day of walking around various car lots and dealing with a number of pushy sales reps, we made our last stop at Barrie VW. Zack was great ! He listened to what I wanted in a vehicle, he was NOT pushy, he was professional, informative, and easy going. After bringing the car home we noticed a few things had been missed. Once we brought this to Zack’s attention he addressed it promptly and got us in touch with Steve in services. Both Zach and Steve were genuinely sorry ! And we’re proactive in resolving the issue. I am very happy with the costume service and my car ????

Carter Ziemer

Super friendly, helpful staff that worked to help me find the vehicle I wanted, and secure the purchase. Outstanding job you're doing Barrie VW!!

Mike Cloutier

Happy to be the new owner of a Jetta! Very smooth and easy process, outstanding customer service from Alex and Elliott. Highly recommended if looking for a new or used vehicle.

adrian humby

Great place to buy parts, helpful and knowledgeable

Ryan Kingswell

Excellent customer service!!! Thanks so much!

Alexandrea Borin

Bought a brand new vehicle with the help of Ian and Elliott! Very helpful and flexible!

Jordan Pearson

I submitted a request online to set up an appointment to test drive a car. I mentioned I prefer to communicate through text message. James reached out within 5 minutes on a Sunday. From the first text, to the test drive to the signing of the papers I had a fantastic experience at Barrie VW. They gave me a two week timeline to ship the car I wanted in and it arrived in exactly 2 weeks. James was very professional and a pleasure to deal with the entire time. Shout out to Elliott as well for making my first experience buying a new car fun and enjoyable. Great work guys! I will be back in 5 years for a new one!

J Nugara

I want to thank Kevin at Barrie Volkswagen for a truly amazing experience. He was very considerate of my father during the purchase and delivery of his new used vehicle!

John Mitchell

Picked up my used car on Friday and mint condition. A true team effort as my Sales rep was busy with another customer at time of pick up but another rep was more then happy to assist, at the end of pick up they took a picture and emailed it to me which was wonderful touch. I met the service department at the very end to ensure my first service was book and they will call to remind me. Thank you Barrie Volkswagen

Josh Z

Was actively looking for a very specific vehicle and was having trouble finding one due to demand. Made a call and was greeted by Ian in sales. By chance, he had exactly what I was looking for and was happy to offer all information to me over the phone (as I live about an hr drive away). After discussing that I had a trade and it would need to be seen, I agreed to come up and talk deal. My trade value was fantastic, the deal was easy, and I am very happy that I made the call. Everyone that helped, from reception to delivery was extremely pleasant and it made the whole car purchase comfortable and relaxed. I would definitely recommend Barrie vw to anyone who may be looking for a vehicle in their inventory. Two thumbs up here!

Danielle Hinde

My last appointment was fabulous here. They fixed my issue did 2 recalls all in a timely afternoon then picked me up at my house❤️ Thanks Barrie vw I will be back!