We've got the feddbacks of people who buy the services of Barrie Nissan (Car Concessionaire) in the territory close to Barrie (Canada).
To this day the firm receives a score of 4.1 stars over 5 and that score has been based on 127 reviews.
As you can see its rating is really positive, and it is based on a very large number of reviews, so we can conclude that the rating is very reliable. If there are many people who bothered to evaluate when they've done well with the service, is that it works.
You know that we do not usually bother to place reviews when they are good and we usually do it only if we've had a problem or issue...
This Car Concessionaire belongs to the category of Nissan dealer.
Exceptional customer service from Jeremie Noel, Sales Consultant and Dane Raybould, Financial Services Manager. Highly recommended!
Went in a few times with my girlfriend to accompany her while buying her first new car. Jason the salesman was very nice and informative. However Adam was the complete opposite. Single handedly lost Jason the commission to an easy sale. Buyer beware of this dealership. Shop out of town. Unless being spoken to in a condescending pushy manner is your type of thing.
Best car guys in town. 10/10 would buy again. The service team keeps me coming back... I don't trust anyone more than these guys!!
Went to Barrie Nissan for a safety recall to replace coil springs and faulty airbags. After work was completed airbag light was still flashing on and off. Barrie Nissan said nothing to worry about and if I wanted to check to see why airbags were flashing off and on I would have to pay for a diagnostic test. Also contacted Nissan Canada, who didn't seem too concerned as they referred me back to Barrie Nissan. I have documented the dates of these conversations and informed them that I hope the airbags don't fly out of the compartment and seriously injure somebody. If that scenario happens(I hope it doesn't) there will be some accountability that will need to be addressed.
Great customer service and very helpful
Unfortunately I would definitely not recommend this dealership. We love our Rogue and would buy a Nissan again, but not from here. We purchased our Rogue in the Fall of 2016, everything was great until the summer came around and we realized the air conditioning didn't work. We live in Parry Sound so I took the day of work to come down and get the issue fixed. Spent the day in Barrie waiting for the repair and they told me it was fixed. As soon as I got in the car it still wasn't working. I called them as I was still in Barrie and they said sorry, you'll have to bring it back another day as our service department will be closing now. I brought it back down a week later, same issue, a day wasted, still not fixed. Cutting a very long story short, I ended up visiting the dealership 6 times for them to try and fix the a/c - every single time I was told it had been fixed and "tested extensively", it still never worked. I had to make the follow-up calls every time that I was promised, but they never came. I had to push and push for them to fix the problem that was supposed to be under warranty. On the 5th and 6th visit they called me while I was waiting on the service to say they wanted to try replacing some other filters to see if that would fix the problem but they weren't covered under warranty and so they asked me to pay $100's for the things they were experimenting with to fix! I was stunned they even asked. After lengthly discussion they somewhat awkwardly said that they had decided they would cover the cost of those. I couldn't believe I had to twist their arm for that. Some of the worst customer service I've ever experienced. The Manager finally called me with a follow up months later and asked me how I was liking our Rogue and what I thought of the dealership service. He had no idea of our experience; I told him the story. He seemed embarrassed and appalled that I had driven 6 times to Barrie, taking days off work each time (they don't service on weekends). Not once did they offer me a car, or even a gas card for my troubles. He said he would definitely be getting to the bottom of my servicing and treatment and rest assured he would call me back TOMORROW to see what he could do to make amends. Guess what, I'm still waiting on that call 2 years later so I guess he didn't really care. It was very clear and obvious once they had the sale they didn't care at all about looking after you, even when under warranty. Very disappointing. I'm thinking to write this review now because it's time for us to buy a larger family car, it definitely won't be from here!
Unprofessional and rude staff. Don't know how to deal with customers.
Well cant believe it but I have something good to say about my experience at a dealership. Barrie Nissan Every good experience purchasing a used vehicle. They were genuinely friendly, worked with me on a good price. Great dealership and people!
Candice Sambray was my sales rep and she was fantastic! She was friendly, professional and went above and beyond to help me find the right vehicle for my growing family. Thank you so much Candice, we will be back!
I have to say I had one of the best purchasing experiences of my life buying from Barrie Nissan. I was greeted promptly, and the management team found me the perfect vehicle for my needs with no hassle. I got to know everyone at the dealership from the sales and service teams. I have to say the ease of getting finance and the help received from Graham McElhone was a breath of fresh air. He was able to get me financed and set up the payments to happen when it made sense. THANK YOU to the whole team at Barrie Nissan. I recommend them to anyone who is looking for a New or Used vehicle. I love mine!
Shaun Pellerin did an excellent job helping me with the lease of my Sentra! He is very professional and I am very happy with the service.
Great service very respectful people
Just bought our first truck from this dealership. We had Candice as our salesperson. This was the first truck that she has ever sold and was very nervous about it. She did a great job! If she didn't know the answer to our questions she would find someone who did. Thank you Candice.
The buying experience has been still pleasant so far. The financial manager Dawn is very helpful and professional. no sure about the service department, we will see. to be updated.
We went to Barrie Nissan knowing what we wanted already, so our sales rep. Candice was great at helping us get in the vehicle we wanted quickly! Harris (sales manager) made us feel like our business was appreciated and helped to clear up previous issues. I took 1 star off for a mix up on our sales agreement. Watch the warranties you sign for before your financing is done, even if you're told it's not final and is optional. Other than that, the place was great, clean and welcoming, and I'm happy to have had Candice and Harris help with the sale! Driving away with a huge smile!
Majid was wonderful to work with! We picked up our new Nissan Rogue from the Barrie Nissan dealership and Majid helped us so much. He explained everything about the car to us, and we left full of information and confident in our purchase. Anyone who wants get a new car should come and work with Majid. -Vadim and Svetlana
My experience with Barrie Nissan was excellent. Majid was my Sales Rep, and he goes above and beyond for his customers to ensure they are happy. The General Manager and Majid were very clear, concise, and fair when it came to pricing, and the vehicle was pristine upon pickup. I called about 3 months after owning the vehicle about a small issue, and Majid followed up immediately to take next steps. Dealership is clean, comfortable and the delivery process was smooth. Highly recommend this dealership, love my SUV, and highly recommend dealing with Majid.
Recently purchased a Certified Pre-Owned vehicle form Barrie Nissan. Our sales associate Beth, was professional and friendly, she diligently followed Covid protocols. Beth took the dreaded pressure out of purchasing a vehicle, she made us feel comfortable and relaxed. In the end we purchased a wonderful vehicle from her, within our establish price range. Financing was equally stress free, Graham secured the financing, presented additional products, but did not push the services that we were not interested in. Finally, an unexpected nice touch upon picking up the vehicle, a product associate sat with us in the vehicle and took his time to show us all the features of the vehicle and how to operate them. We were able to connect our bluetooth and understand how to run the technology in this very technological vehicle. Overall the experience was pleasant and painless, I highly recommend this dealership.
Joyce here. Kudos to Team Barrie Nissan for going the extra mile in customer service . Over the last couple of years had lots of contact with Nancy. Always a delightful experience. Last visit she went the extra mile helping me in roadside assistant
Buyer beware if you're buying a used car from them they don't stand behind what they sell. How do you miss a repair that cost thousands to fix and then break another part that cost even more and it's the buyers problem now ? Would not recommend this dealership or service bunch of shady people
Had some initial difficulties with the dealer as AC condenser damage apparently is not covered by extended warranty, nonetheless thanks to the Steve, manager there, the issue was totally taken care of with lowest cost to us. Extremely grateful to everybody.
Do not bring your Nissan to Barrie Nissan, their mechanics are incompetent, they could not do a simple warranty repair on my 370Z and forced me to keep bringing my car back to them because it was not repaired correctly. Finally I gave up and took my 370Z to Village Nissan in Unionville and their Service Dept was amazing, they repaired in 45 minutes what Barrie Nissan couldn't repair properly in over 30 days. I have found out after the fact that other Nissan owners have had similar experiences at Barrie Nissan, so I would warn anyone from going to Barrie Nissan. In addition to having incompetence mechanics, the staff especially Joseph Baptiste are very rude, condensing, and unable to follow simple printed instructions on how to repair properly.
Awesome dealership - great team in sales and service!
They will go out of their way to make sure you pay way more than necessary to fix a problem, if you complain, the management will belittle you and make accusations against you, turning all blame onto the customer. Avoid at all costs, make the drive or pay to tow your vehicle to ANY other dealership or shop.
Go in for recall work to be done(no start) comes out, the car won't start, and our battery is mysteriously not hooked up properly and the staff refuses to boost the car. Oh and they assured as our vehicle was fine in the message they left on voicemail. What a joke, would not recommend having work done here unless you need to go to the dealership. Clearly a dealership looking to prey on customers hoping they aren't educated on how slimy some shops can be. Literally the shop my high school auto class warned me about.
Service manager calls with upsells, then the staff call with almost the same recommendation, three hours later. Hmmmm makes me question their honesty and integrity. Gives the impression that the manager talked to the techs to provide reasons for the work he suggested. Ever since they fired the GM who sabotaged a fellow dealership and replaced him I am beginning to wonder if there are any honest people at Nissan. Their hold recording also contradicts the experiences with the new staff. Trying to earn our trust, this and the last visit have destroyed it beyond repair. They also don't change the window stickers when they do oil changes.
Just leased a new Murano platinum trim, it drives really nice! my experience was great buying from barrie nissan, the staff was very pleasant and my salesman Mike Edwards was great to deal with! thanks again!
Thanks so much to Candice and the team at Barrie Nissan! After many hours of searching and test driving over the past few months, I finally found my car! The Altima is a fantastic vehicle and Candice made the buying process as painless as possible. Everything from fast response times to making sure everything was as clear as possible made this such an easy experience! I'd highly recommend working with Candice if you're in the market as at no time did I feel that I was working with a "typical salesperson". She was honest, upfront about details, and just fun to work with! Thanks again! I'm looking forward to many happy years in my Edition One Altima!
Joseph is helpful and professional. Service is not what I expected or remembered. Disappointed, if it wasn't for warranty I'd go somewhere else that would be cheaper and more helpful. Keep going back with problems that are not acknowledged or fixed correctly. Looking around at other dealers and brands, Sorry Nissan
Just bought a brand new titan after having a murano for 8 years love the Nissan brand and the staff at Barrie Nissan are fantastic my salesman Harris couldn’t have done a better job for me and everyone else that was involved were great start to finish can’t go wrong with a Nissan and can’t go wrong with Barrie Nissan
If i could give 0 stars i would. Staff are rude and the added security plan (extended warranty) was huge waste of money. Every time something goes wrong and things will go wrong, there is a charge for them to look at your car and tell you it isn't covered.
Absolutely amazing service! Mike Edwards is an awesome salesman! When I was buying my first car, he was the only salesman out of 6 dealerships to directly talk to me and not my father, treated me with respect and honesty, didn't beat around the bushes, was just over all awesome. Still love my little versa. When my sister then went to get a car I sent her to Mike, he even came to the lot in his day off painting his house to see her and to get her into the car she wanted! Amazing service! Amazing person! Would buy all my cars off of him and Nissan and would tell anyone to see him if they wanted a car! If more stars were available I would give them to this review!
Big thanks to Jason and Doug. Very pleasant experience.Jason was kind and patient. He answered all out questions and concerns. Jason, you got us for life! Not to mention your friendly reception acknowledging the second we came in the door.
I had a great experience at Barrie Nissan. Staff were polite and on the ball, especially Ryan who went above and beyond to ensure everything went smoothly despite some problems on my end. Would highly recommend!
My experience with my salesperson Candice was handled very professionally. My questions about my purchasing my 2020 Rogue was handled with no problems. I would recommend Candice highly to anyone looking to purchase from Barrie Nissan .
Barrie Nissan has an amazing team and is always very helpful. Jason Abram in sales and Brandon O’Gray, service advisor, are always available to help with any questions or concerns I have. Best car dealership in Barrie, by far!!
We had a terrible experience trying to trade in and buy a new car here 3 years ago. I wrote a review and received a vitriol laced response from the previous manager. We found out later he was canned and decided to give them another chance. The last few times we've had our car in for service the dealership has changed dramatically for the better. I can only comment right now on the service side of the dealership at this time. As time went on I've consistently edited my review to reflect the service received lately. And i do very much appreciate the new managers response to my concerns. We just had the car in for an oil change last week and were very happy with the whole process this time, thus the change from a 1 star to a 4 star review. You've now earned it Barrie Nissan keep up the good work, people are just looking to be treated fairly. My only small complaint is that they usually take 1.5 hours for an oil change, but their prices are reasonable for synthetic oil so we end up going there. This past trip we had to leave the car overnight because there was a few other things they needed to fix so the oil change time was not an issue then.
Best new car buying experience I have ever had. The sales staff was friendly and knowledgeable. Our sales professional, Shaun Pellerin found us a 2019 Nissan Sentra model in the trim we wanted without the options we did not need. Fast and easy sales transaction. At delivery, Shaun showed us how to operate all of the feature and even synced my phone for me. To sum it all up for me, it was like buying a new car from family. Thank you Shaun and the staff at Barrie Nissan.
I bought my first car this week, and I couldn't be happier! The staff were very friendly and helpful. The pricing is fair, and the staff make it clear that they want to provide you with a great experience; it isn't just about the money. Candice was my sales rep and she was so sweet and so helpful! Would recommend this dealership to anyone looking to buy a vehicle. :) Thank you so much!!
We bought our car through the Nissan Certified Pre-Owned (CPO) program at Barrie Nissan after looking into a number of other places to see what our options were. The good: Although we're from downtown Toronto, I cannot stress enough how happy I am that we decided to drive out to Barrie for our car. I have never received such incredible customer service and everyone was fantastic to work with. From Beth in sales to Graham, to P.J..... You actually feel like you're important as a customer. The even better (and this is why the CPO program is an absolute MUST): We specifically were looking for a CPO car as they come with at least a 1-year powertrain warranty depending on the age. In this case, our car was still young enough that it has a year left on it's bumper-to-bumper warranty as well as an extended powertrain warranty (If buying a used car, I highly recommend going through a CPO program for these reasons). As with used cars, there will always be small imperfections and ours was no different. The previous owner (rental car agency) had covered some scratches on the roof with touch up paint and we hadn't noticed them until my mechanic pointed them out over a month later, noting that the paint was bubbled in a couple of spots (a potential bad sign). I immediately contacted Barrie Nissan and within 24 hours, P.J. (the Pre-Owned Sales Manager) called me, made arrangements to drive down a loaner car for us to use while they took our car to their body shop and had all the damage spots repaired to a point where you can't tell there was ever a scratch. Upon getting the car back, I noticed some very tiny spots along the front of the roof were still there, I called P.J. and he drove another loaner car down himself a couple of days later so he was able to see exactly what needed to be done still. He dealt directly with the body shop and they fixed every last spot, even going as far as resealing the windshield to ensure that there were no signs of rust or potential damage! :-) THIS WORK WAS ALL DONE FOR FREE UNDER THE WARRANTY COVERAGE!!! :-) Again, I can't emphasize enough how stress-free this whole process was. This is my first car and I will absolutely go back to Barrie Nissan and their FANTASTIC team when we look at getting our next vehicle. Thanks to everyone there...it was absolutely worth the drive to Barrie!! Cheers, Mike
This is an editted review. After dealing there for a long time, I gave them 5 stars sometime ago because they deserved it. But now, if I could award 0 stars, I'd do that. Joseph is still there and tries to do a good job but the rest of the service function, especially the "new" service manager are a disaster. Look at what others have said. Stay away ! Can't believe Nissan Canada doesn't do something about this place.
Thank you Beth for your service, easy to work with and quick to deliver.
I had a terrible experience with this dealership. Just with the fact that we were students they thought we won't be able to afford the car and looked down on us. Won't recommend anyone to go to this dealership.
I have rated them 1 star only because I cant give them a rating of 0 stars. The sales associative who talked to us was really unprofessional and talked down on me and my friends seeing that we were students. Never going back there.
Just purchased our first Nissan and we couldn't be happier with the customer service and attention to detail provided to us. Special thanks to our sales consultant Jeremie!
I recently dealt with Barrie Nissan for a corporate auto lease. Candice Sambray, the sales representative, was helpful, response, and well-informed - a total pleasure to deal with. Adam Grose, from the financing department, was a total pro as well. From a customer service stand-point, I could not have asked for anything more. I would definitely recommend the dealership and both individuals that I dealt with.
Thank you to Graham and Beth for helping me buying a new car they helped so much and made the process of buying my first car easy and simple.
The good; I very much enjoy driving a Nissan vehicle. I had leased a Murano for three years and just recently traded it in to finance a Maxima. My sales experience was fantastic. Candice was very knowledgeable and made the process a breeze. She made everything easy and understandable. If you’re gonna speak to anyone at this dealership, speak to her. The bad; The dealership told me they would cover the last two payments of my lease after deciding to trade in the Murano and go with the Maxima. Unfortunately for my family, they didn’t do their paperwork when they were supposed to (openly admitted) and Nissan Finance took the payment out of my bank account for the Murano. When contacting the dealership I was informed that it would take 7-10 business days to receive my $500 payment. This has resulted in not being able to pay for the flowers for my father’s funeral, and having to borrow a little for my mortgage this month. We’re they understanding? Harris was. Chris was not. To Chris (a manager) it was my problem and I had to deal with the financing company. He told me that, “someone should have told you to stop payment. Why didn’t you stop payment?” (Financing department had mentioned nothing about needing to stop payment)? No offer to resolve, no deescalation (I wasn’t very happy), nothing. If anything he spoke to me in a manner that angered me more. Zero empathy. My suggestion for the dealership would be to hire a new sales manager or give Chris some better training on how to actually BE a manager. Harris was really pleasant to speak to, empathetic and I do believe he tried to get my my funds sooner and is probably still trying. All in all, love to drive a Nissan, but they don’t make it easy.
Really bad treatment from the sales representative who talked to us. Seeing that we were students, she acted with extreme prejudice that we won't be able to afford the car. Worst experience I've ever had in a dealership and never going to that place again.
My experiance at Nissan was amazing all thanks to Candice! She really went that extra mile for me to get what I wanted in the price I needed! That girl deserves a raise!
Great experience at Barrie Nissan. Shaun Pellerin was very knowledgeable, helpful and answered all my questions. Would definitely recommend.
Bought 3 Nissan titans here, last titan Pro-4X tires worn out, Nissan can not get oe tires and no one else has tires that size. Dealership and service manager are not willing to help. This service department has really gone down hill over the last couple years. There is no point in buying a Nissan titan Pro-4X if you can not get tires after 3 years. The only caring person about customer satisfaction is Joseph, who is friendly and professional.
My wife was looking for a new Rogue. She reached out and contacted Shelby at Orillia Nissan and they Spent time going back and forth and scheduled a test drive. They talked rough pricing and what her lease buy back would be. When my wife and I got there Shelby stated that due to the current microchip shortage there’d be absolutely no negotiating. So we decided to leave. On the way out we called Barrie Nissan and Beth told us she’d be more than happy to negotiate and help her find the Rogue she wanted. And Beth delivered. I hate dealing with car sales people but watching the way Beth worked with my wife was awesome. I highly recommend heading to Barrie Nissan and dealing with Beth and Graham.
This place was incredible the service the deals and the lady I talked with was unbelievable thank you to the whole place
I bought a new vehicle from Barrie Nissan on march 20. 2019 and the car and service i experienced was like nothing before. It was amazing I have to spread the word. The salesman name was Shaun Pellerin
My meeting Meghan was a blessing, and it made my Nissan experience even better when she and Graham led me to leasing a 2017 Rogue! Hard work and perseverance paid of! Kudos to the team!
Not only is this dealership the reason I got rid of my Nissan Versa Note but they have been harassing me ever since to trade my vehicle in through emails, even though I unsubscribed more than once and the calls keep coming even though I repeatedly told them to take me off their list. This week alone I was called on Monday, told the woman who called me to remove me again. NOT only did she NOT remove me but she readed me to the email list and now less than 48 hours after the call on Monday another guy calls me again!!!!!! I traded my car in at another dealership (Chevrolet) because these people were horrible when I mover here in March and treated me awful then, I vowed never to use their service ever again and I don’t even have the car anymore! I am beyond annoyed, this just goes to show how one hand has no idea what the other hand is doing there!!!!
Proud owner of the classy Rogue - and a special thank you to Majid for making my shopping experience that much better, & Graham, for your reassurance. Much appreciated to a lovely staff. Victoria, Alliston
The sales team worked really hard to find my wife the vehicle she wanted in the colour she wanted. The service team was excellent in explaining to her how all of the different systems worked.
Go see Michael C. He was great to deal with!
Had a fantastic experience buying my car from Ryan at barrie Nissan. Dont want to be harassed but want to great stress-free experience. Go to Ryan at barrie Nissan. I got a good trade in and exactly what I wanted!!
The Manager scratched cars at another local Nissan dealer, 5 stars for the ridiculous story of the day
Thanks Jeremie for the great service!
We recently bought a SUV from Barrie Nissan, and I have to say the customer service was second to none. Jeremie our sales associate was polite, friendly and very knowledgeable. When we had to wait due to a queue to talk with the Financing Service Manager, they made sure we were comfortable and taken care of. When I picked up our SUV, I was given a detailed tour of the new features with the SUV. This was unexpected and appreciated. Eric was very knowledgeable and friendly to deal with. He made sure I understood all the features within the vehicle. Graham the Financing Service Manager was also extremely friendly, and knowledgeable (notice a trend?). Will I deal with them again in the future? You bet I will.
Sell cars with poor reliability.. Will not cover repair expense. Do a search for Nissan CVT problems on google for evidence
The prompt services
Loved it, staff is great, service is awesome, thank you guys
The service desk/staff don't like to answer their phone. "Joanne" didn't give me a chance to speak and hung up. I had to call back another 2 times to get through then they finally answered my one question.
Amazing place! Loved it so much! The customer service is very friendly! Harris, Michael, and Graham were spectacular! Highly recommend! Nissan rules!
This dealership goes above and beyond to assist you with everything. Friendly and not aggressive. I give them five stars for great service.
Great service when purchasing my nissan, ask for Beth!
Excellent service and very friendly, helpful and knowledgeable staff!
If you want a professional, knowledgeable and very personable customer service go and see Brittnay on receptionist desk. She is so kind and helpful comfortable and handles well!! Thanks brittnay for your lovely service.
Friendly Service
I have been going for regular service but this time I went because I had some issues with the paint and my tires. I met with Steve Ward and his detail team and was very impressed. Steve is very knowledgeable and went above and beyond to help me even though I didn't have an appointment. The issue I had was not an actual issue with Nissan, however, Steve was very helpful in checking and explaining what the issue was and how to deal with it. Thank you Steve & team!
I have nothing to say but positive things about my experience with Barrie Nissan, especially in the Service Department. This is because of the excellent service Stacey, Joseph, and their manager have given me when bringing in my Altimas to the dealership.Great staff! Thank you, Barrie Nissan.
This dealership and it's salespeople were amazing! We told them what we needed and what our budget was. We had an idea of which car we wanted and why. They never tried to dissuade us. We test drove the KICKS and it was love at first drive! We had to be sure and spent a few more days looking. They only called once while others bugged us constantly. Our sales person Jeremy and Finance person Graham were friendly and professional. They honestly could not have been more helpful, I had a medical condition and they made sure I was always comfortable. My beautiful blue Kicks was ready for pick up a few days later. I drove home with a big smile on my face. ????❤❤
The Barrie Nissan employees took advantage of me by charging me over $600.00 for my first maintenance service. At the Bourgeois Midland Nissan , first maintenance service only costs over $100.00. They also removed my new tires and replaced them with a set that was worn out and dangerous to be on my car. If you are getting your tires changed there, write your name on your tires or put a mark on them so you will know if it is your tires that you get back. I would never recommend the Barrie Nissan dealership.
My girlfriend and I are both currently looking to buy new vehicles, we are properly doing our research and test driving all the vehicles in the class we are interested in. We went to Barrie Nissan to test drive the Nissan Rogue. At first the sales lady was polite and got us the model we were interested to test drive. The drive went well and I was surprised by how comfortable the Rogue was. THEN came the sales time... We went back to the sales ladies office, where we told her we were doing our research because we had just put an offer on a house and our mortgage broker told us not to buy until the house closed. This is when the WHOLE attitude changed. There was no more discussion from the sales lady about. She simply printed out the price and literally threw the page at us. I feel like this is a reflection not only on Nissan, but the dealership itself! Just because I’m not buying a car today, doesn’t mean I wouldn’t come back to buy one tomorrow. As much as I enjoyed the test drive of the Rogue, I will never buy a vehicle from a dealership who treats potential customers like this. You represent the manufacturer, dealership, and vehicle... not just the sale!!
I would like to send a huge "thank you" to Beth and Graham at the Barrie Nissan dealership located on Veterans Drive. After browsing the used inventory online, I scheduled a test drive for a 2014 Honda Accord Touring. On the day of my test drive I met with Beth, she was easy going, friendly and professional. I really appreciated the relaxed environment. I didn't feel like I was being pressured, overwhelmed or attacked at all (I've felt this previously in other dealerships from the employees, it is a complete turn off). After test driving this car, I chatted with Beth for a bit. She made it clear if I had any questions or concerns to contact her anytime. I still had a few more appointments at other dealerships that day. Once I was finished with my appointments, I phoned Beth asking if I could test drive the Honda Accord again since I really liked it. Beth said to come on over, that was no problem at all. After my second test drive with the Honda Accord and going over specs with Beth, we realized the vehicle's info chart on the window was listed incorrectly from the list price online due to a staff error. The dealership honoured the price that was on the cars window, as it was a couple hundred below the online listing price. Lastly, I discussed financing details with Graham, which was much easier than expected! He made everything run smoothly and quickly. A week later I picked up my new car, and I wouldn't change a thing. Overall, I am very pleased with the customer service I experienced from the staff at Barrie Nissan. I would definitely recommend this dealership to friends and family.
I want to thank Candice Sambray for making my car shopping such a stress free one. Candice was there from the moment I walked into Barrie Nissan to the moment I left with my 2019 Qashqai SV and a big smile on my face. She worked extra hard to get me into the SV model With the all the options I really wanted. I would highly recommend Candice to anyone she will go above and beyond for you ❤ Again thanks for everything you did to get me into my beautiful Qashqai I just love it ????❤ Barbara Elliott
Just drove my new Nissan Rogue home. What a nice vehicle. Many thanks to Beth, PJ, and Eric..Excellent service, treated with patience and respect all the time. Very nice experience with all the Nissan team.
We bought a lightly used 2018 rouge-tech through Cameron at Barrie Nissan. We was very friendly and professional through the hole experience. He was also very quick with responding to emails and when we asked him if they had any lightly used cars within our budget in stock he was prompt and courteous with his response and did everything he could to find us the perfect car for our growing family that kept us within our budget. We are very happy with the service he provided us and were excited to have our new vehicle in less than a week! Thanks Cameron for a smooth and painless transition in vehicles!
I could not be happier with Barrie Nissan! Upon walking in, we were greeted by Jason, who was friendly and listened without interruption to what we were looking for. He was not pushy at all, and was very persistent and genuine in his efforts to get us the best bang for our buck. We left Barrie Nissan (our first stop of the day) to shop around at a couple of other dealerships; none of the customer service we received anywhere else even compared to what we got at Nissan [and with Jason], and no one else worked as hard to get us such a great deal. Back to Barrie Nissan we went, and purchased a rogue. Jason made the whole process as easy and painless as possible, as did anyone we chatted with at Barrie Nissan. The staff all went above and beyond to make sure we went home happy and well aware of everything that went along with our new purchase. To top it all off, we just received a card in the mail from Jason and the rest of the Barrie Nissan staff congratulating us on the birth of our baby. We bought the car in July, and the baby was born in October- this to me shows how truly amazing Jason and the staff at Nissan are; how willing they are to go above and beyond for their customers, even well past the time of sale. I would highly recommend Barrie Nissan to anyone, you won’t be disappointed!
Took my car to get serviced today - booking was easy, friendly, and accommodating! The service advisors were all friendly and made sure I understood what was happening. The waiting area was nice with lots of options like wifi, tv, magazines and coffee. Great experience and I’m looking forward to my next visit!
Great sales guy friendly and nice. I ended up not buying from them but it was a great experience I think his name was Eric?
We bought a Rogue last year. Harris did an amazing job showing us the vehicle and was very attentive. Loved the Rogue but a year later, we decided to trade it in for a Pathfinder and went back to Harris. We weren't able to connect as well with Harris this time which was partly our fault because we came in late for our pick up on an extremely busy day. There were some things we were disappointed about with the vehicle that we missed during our initial visit. Harris went above and beyond to rectify the issues. We are now very happy with our purchase and appreciate how hard they worked to make things good for us.
I didn’t buy my Pathfinder here but this is where I go for service. I see two people. Sheena who is most often my advisor and Ken who takes me to and from work. One word describes both of them. Awesome.
I am very happy with the experience of purchasing a car at Barrie Nissan. As it is my first car I needed more details and explanations and the whole Nissan team provided it on the highest level. The building is clean and well sanitized, all team is very friendly and helpful. Thank you very much to Beth and Graham and the service team!
Nice
I came into Nissan Barrie a total of three times. Jason was very helpful and knowledgable and took me for 3 test drives, explained the features of the vehicles, informed me of the different deals and pricing I could get. Overall he was a very nice guy, never pushy, and made me feel comfortable. When I decided on the vehicle and lease term I wanted I put down a $500.00 deposit and went to talk to Adam. From that point forward my experience completely changed. I was talked to like an uninformed teenage girl. I was given explanations like a five year old when I never asked for them. I was not listened to when I said no to certain add-ons like lease guard, and I walked out of the office feeling like I got scammed by a scummy sales man. I was told I would get a call later that night to let me know if I would need a co-signer or not (I'm a server and it was my first time leasing). I did not hear back and had to text Jason to ask Adam to call me. When he did he basically dismissed me and told me to get a parent to call him. I am 27. None-the-less I asked my father to call, when he did he explained a price shift offered by Avenue Nissan. Nissan Barrie would not match the price and from what I heard was also very pushy with upsells. The conversation ended with Adam telling my dad to tell me to come in and pick up my deposit. I am now driving the exact same car I wanted from Nissan Barrie, but from Avenue Nissan. And WOW the customer service and respect was incredible. I was treated with equality and I even had the option of getting into the vehicle WITHOUT a co-signer. Thanks for nothing Barrie Nissan!
Went here to look at a Versa I was met with great service from Andrew, even during the pandemic! Andrew let me take the Versa out for a test drive and even changed it for a SV model so I could compare them. I ended up not wanting the Versa and he was excellent in directing me to the Kicks and I loved it. Amazing service and great attitude all around.
On m'y Wasaga Beach Holiday , m'y New rogue 2021 get blackout on dashboard , i bring to Nissan Barrie , and i get 200% service , she bring car inside witout delay , and ask technicien to look at it Rush , after 1 hours , all fix and ready to go ! Very good support at all Alain from Québec
Such an amazing dealership! A big thanks to Jason and Graham for being so flexible with my schedule and working with me through the phone for a large proportion of the time! I'm forever grateful for you guys ???? Thanks to them I drive to work safely every day!
Working with Beth& team was a pleasure from the start! So helpful and patient in understanding the process. They made things easy and smooth sailing for me... and gave me some good advice as well! Loving my new car!
This has by far been my best car buying experience. I purchased a 2019 Rogue through Candice Sambray, sales consultant, and I could not be happier with my choice. She took the time to truly listen to my needs and wants and guided me in selecting the exact vehicle I was looking for. I was not pressured into purchasing anything, but instead was met with understanding and patience through the whole process. Candice ensured that she was available to meet for our appointments without delay, and I felt welcomed and respected from the start. The delivery of my Rogue was awesome. Candice went over everything thoroughly and at a pace that I could keep up with and understand. Candice truly cares for her clients and demonstrates that over and over again. If you're looking for a new vehicle, I recommend contacting Candice, she will work with you with zero pressure or expectations. Thank you Candice.
Great place to buy a vehicle. Would highly recommend. Everyone there is awesome. Very friendly, easy to talk too, great service.
Got me all set up. Great and Quick Sales and Service!
Excellent! service. I bought a used Nissan Maxima SV. From the process to the keys in my pocket, everything went smooth and to the highest level of customer satisfaction. Meghan is amazing!!
This is my second vehicle from Barrie Nissan and I had no doubts about going straight to Beth on my second visit. She has a honest and warm approach that i find rare and i left feeling again like i had been treated very fairly and respectfully. The rest of the staff, including Graham, are very friendly, knowledgeable and genuine. The service desk especially. Knowing I'll be well looked after if i do have a problem takes the worry out of motoring. .I couldn't be happier with my second Murano, Cheers Beth.
We just bought an Atima 3.5 LOVE LOVE IT... Shaun was awesome an salesman he went above and beyond to find us the car we wanted... Shaun met us after hours to get the car as we drove up from Sudbury late Friday night.. Great service and great
Just picked up my new truck from Shaun and couldn't be happier with it! Great atmosphere and really easy to deal with!
Excellent dealership! I bought a new Pathfinder here 3 weeks ago - Michael C and Harris in sales were fantastic - attentive, responsive and never pushy. Definitely recommend and will be using the dealership again
The service department went above and beyond to help my elderly parent’s with there 2010 Sentra. The AC was not working in the almost 40 Celsius weather they booked them in and had the vehicle repaired the same day. This might sound normal but in these times service departments are usually booking out one two two weeks for repairs. Thanks again for the fantastic service.
Matt and all the service personnel where wonderful to deal with. I had 2 issues with my 2017 Rogue, an O2 sensor and 3 wheels that had very poor balancing. Matt had the car fixed up in no time and now it drives like a dream. A big thanks to Matt and all the service people at Barrie Nissan.
Service treat me bad, sales not acknolefe me
Just picked up my new Altima 2019 today, received a great customer service from Shaun and Harris. Very happy about my car.
When buying my first ‘new’ car - I wasn’t sure what to expect. Jason was friendly, approachable, knowledgeable and most importantly, he got to know me. He asked both my wants and needs in a car, and also my budget and expectations. He worked out an excellent price for a 2016 Honda Accord and made the whole process a breeze. He never pushed me and he made sure I was confident in the purchase every step of the way. He answered all my questions and went above and beyond for me. I would highly recommend Jason for your next car. Everyone at Nissan was friendly and welcoming. It had a great vibe. Thank you Jason and Nissan for selling me a great car!
We have bought a total of 5 Nissans over the years. We have bought 3 from this dealership and Beth is the lady to see. She is friendly and straight to the point. Nice to have a truck we love and a dealership we can trust.
Beth was very helpful with my purchase
Had an amazing experience. Special Thanks to Majid, Graham,and P.J. for making car buying an enjoyable experience. Definitely recommend Majid, he is incredibly kind and very knowledgeable. My overall experience was a great one. Thank you for welcoming me to the Nissan family.
Fantastic! I wouldn't buy a car anywhere else. Great staff, great cars, comfortable environment!
Fantastic service, and very patient and helpful sales people. Will go back for my next vehicle.
My deal is still pending but I couldn't wait to get on here to write a review. Beth and Adam were simply fantastic to work with. Both very easy-going and accommodating, without a hint of pressure. Even if, for some reason, my deal doesn't pan out, I would absolutely recommend Barrie Nissan to anyone, especially Beth.
Thanks Megan and Adam we we love our 370Z. From the moment we arrived at Barrie Nissan Megan was very knowledgeable and helpful. Megan and Adam made the whole experience painless.
We want to thank Candice who was excellent with our new Rogue purchase. She made everything simple and easy. We didn't spend hours negotiating price which was amazing!!! Thanks Candice. We also would like to give kudos to Jason who sold us our quasquai. We love it!!! Have had it almost a year and no issues. Also this dealership in general (sales and service) treats their customers the best and do their best to accommodate our requests. Thanks to the Barrie Nissan team. We'll be BACK !!!!!
Brought a used vehicle in for a pre purchase inspection and the staff seemed knowledgeable and I haven't had any issues with my vehicle after 5000 KM, the inspection was on the expensive side though.
The whole staff has been super amazing. Dealing with PJ has been so simple and our new vehicle is amazing!
I recently purchased a Nissan Rogue from salesperson Macey Young and Dealership rep Harris Bockneck. After a lengthy search for the perfect vehicle, I knew Barrie Nissan was where I was spending my money. Right from the time I walked in the door, I was treated with respect and felt anything but pressured. If you're looking for professionalism while searching for a new vehicle, head over to Barrie Nissan And see Macey. You will not be disappointed. She even ran to Tim Hortons to grab us a coffee while we were filling out paper work!
Very good experience.
We were thrilled with our experience at Barrie Nissan, specifically dealing directly with Candice. She remembered us from a brief visit months prior and was very eager to answer all of our questions. Candice took her time to listen to our needs. She responded quickly via emails and phone calls, and we were so impressed with her knowledge and professionalism. We felt like we did get a reasonable price, and she was on our side to attain it. I would suggest anyone shopping for a Nissan, to look up Candice!
After the most discouraging experience at the Orillia Nissan, I am so grateful to Beth Freedman and Graham for all their hard work and getting me into a new 2021 Rogue. I love it more than I thought I would. Highly recommend Barrie Nissan over Orillia any day! Thank you so much Barrie team, ya'll rock!!!!!!!!!!!!!!
Parents went to had a license plate put on as the gromets were stripped, was a defect with many other models. Without notifying them they had already did some makeshift repair with a bolt and then said there would be a charge. Any professional company would let them know before hand that they would have to do some extra work and it would cost money, and ask if they could go ahead with it. Instead they just did the makeshift repair which apparently required 3 technicians and then gave my parents a bill for 45 dollars to put on a license plate. Very unprofessional, petty, and greedy . Will avoid in the future
Just bought my second car at Barrie Nissan! Thanks to Beth and Graham! Great staff dedicated to great customer service! Excited to drive the new Rogue! Come get your Nissan at Barrie Nissan!!!!
Thanks Candice for my 2017 Nissan Rogue. Absolutely love it. Candice went above and beyond to find me the perfect vehicle. Candice took the time to find out what I was looking for, and what kind of things I need it for. I definitely will be recommending Candice to all my friends and family. Thank you Candice, you definitely are a natural.
Very bad experience in this dealership. I did not even test drive any car and I got to answer all questions to sale person. She took a copy of my driver licence and she told me the car I want to take for spin is not available as is sold! I never will return there!
The sales people here are very helpful and polite. The service department is an entirely different story. Within a year of buying a vehicle here, they were pushing close to $2,000.00 worth of non-warranty repairs on me. They are not forthright about what is needed vs. what is simply being recommended. Furthermore, their prices are astronomical. When my lease was up, I purchased the vehicle from the dealership. Without telling me the price beforehand, the service department went ahead and safetied the vehicle. They charged me just shy of $250.00 for the safety. 6 months ago, I safetied my wife's vehicle at another shop here in Barrie of 69.95. I do not trust the service department at this dealership and I will be taking my business elsewhere in the future.
Recently my Wife & I purchased a New Vehicle from Barrie Nissan...Just wanted to send a Thank You to Macy Young (our Salesperson) and Harris Bocknek (Sales Manager) for a Great Vehicle buying experience. Macy took the time to Listen to our needs & wants for a Vehicle...and Delivered on both the Vehicle & the Price...she also, went out of her way on Delivery Day to make sure we understood how all the Options & Features on the Vehicle worked , which we really appreciated..Now my Wife is Driving & Loving her New Rogue.....Based on our experience at Barrie Nissan we Have already... and will recommended them.
I wanted to trade my Altima in on a new Nissan Rogue. After getting a low trade in value from PJ and him telling me that market value and my vehicle was not worth what I had thought it would be. just seemed like he is inexperienced and awkward head over to Moffat Mazda, they will welcome you with open arms and they have been around for a long time and know there stuff
Jeremie was super helpful and knowledgeable about the Nissan kicks I purchased. He was very straightforward and honest during the process. Overall good experience.
We had a wonderful experience today at Barrie Nissan. Kalen was hosting their special event and was very warm and welcoming. Our salesperson Beth was very personable and helpful. She made us feel like family.
Amazing experience. They made it really easy to purchase a car.
Doesn’t matter what time you call they never pick up the phone
Our experience at Berrie Nissan was the best. They informed us about all our options in a very thoughtful and professional way. When you visit this dealership ask for Jeremie, he is the man with all the answers, we are sure he will help you find the best option for your needs.
Purchased a Quashqai with Candice and the experience was wonderful. Candice was extremely attentive to our needs and made sure we were happy from the day we walked into the dealership to driving away in our New Quashqai. In fact so happy we also purchased a Pathfinder with Candice ! Would also like to thank Evan who was also able to answer our many questions and make us comfortable with our decision to purchase vehicles with Barrie Nissan. Would definitely recommend Barrie Nissan and Candice for your future vehicle needs.
We just bought a used Toyota recently and our sales person was Beth she was absolutely amazing to deal with, she worked with us on the budget we had and was more then fair to make the deal work. We also dealt with Graham to do some final paperwork for the vehicle and he also was amazing to deal with. I would give the two of them 5 out of 5 on everything they did to make this experience go smooth
Although our 2010 Maxima was purchased elsewhere, the Barrie Nissan team has been efficient and timely in effecting any repairs or any general servicing such as oil changes etc. The team is exceptional and our “Max” runs as well now as when it was new.
This is my fourth Nissan in the last three years. I have dealt with lots of dealerships possibly been the worst dealership I have ever been to. This stuff is so unprofessional. Definitely better off going up to Orillia for service or buying a new vehicle. Really lacking in any customer service.
Sales people either "make or break" a Dealership. My Sales person (Beth Freedman) was honest, enthusiastic, knowledgeable, patient and fair. The entire purchase experience was fun and stress-free, with no disappointments.
Jeremie was very helpful finding me an SUV that fit my needs and budget!
good think in this dealer is JOSEPH--bad service manager ALLAN--NEVER again my car will be there
The folks at Barrie Nissan are fantastic. We recently leased two vehicles from them and the process couldn’t have been easier. Our sales rep was Ryan Gravel and from the moment we met him, he made us feel like we were at home. Our interactions with PJ, Graham and Eric were also top notch. If you’re looking for a vehicle, visit these guys.
Can’t post a second review, so I’m editing my old one. Dropped from a 5star to a 1star. Had warranty work completed in which the whole dash had to be removed to complete. Got it back and things weren’t lining up properly along with gaps where there shouldn’t be. Brought it back again, and still wasn’t fixed properly (the mechanic gave it a good 10minute effort that time and called it fixed the best it would be able while also giving me false information). Waiting for them to open tomorrow so I can call and book in yet AGAIN to have it fixed properly. Went through thoroughly this weekend with a family member who knows vehicles and there are actually far more problem areas then I originally spotted. Will be requesting to see if I can have a new mechanic.
We recently purchased a Pathfinder at Barrie Nissan. We worked with Majid Mohseni and we were very happy with our experience. Majid is very friendly and personable. He went to great efforts to ensure that we were comfortable with each stage of the purchase. Majid and the Nissan team made our experience memorable for our family and we would highly recommend Majid as a sales representative. Thank you Majid and the team at Barrie Nissan for such a wonderful experience.
Went in to have summer/winter tires changed. Service rep launched into a "sales pitch" for having brake work, brake fluid flush and 4 wheel drive fluid flush done. As I had brake work done earlier in the year, I declined all of the "suggested" work. Most importantly, had the rep checked my car information on their system before trying to "sell" service work, it would have been seen I had the brake work done. Not only that, but how could a 4 wheel drive fluid flush be done on a front wheel drive only car? Clearly a push for work that could not have been done! I later over heard the service rep "pitch" the same work to every person who came in. In my opinion, this is being done to bump up service department profits and sadly treads on people's fear of having a car in poor repair. My questions would be .. can you trust a service department when they do this sort of thing? Is the work they are suggesting really needed, or is it being done for profit?
Got a good deal on a great car, thank you Majid!!
I dealt with Beth Friedman. Beth was straight forward and great to buy a car from! I had been to three other dealers and each tried to low ball me but Beth gave me a price which I accepted right away. The sales manager also was extremely considerate and professional. I would NOT hesitate returning in the future to make another purchase. I have bought many vehicles in my lifetime and this was, without doubt, my best experience when purchasing a vehicle. Thank you, Barrie Nissan
Shaun and Candice were great, the whole staff at Barrie Nissan are very friendly and easy to deal with!
I've been driving an 08 Nissan versa for over a year. I bought it as a beater can for under 2 grand. That thing got me through 2 winters and about 45000 km but it was time for it to go. I wanted another Versa, so I looked locally online. Barrie Nissan, my Saleswoman Candice and the Finance Manager Adam, worked with me. Gave me an absolutely hassle free experience. They didn't try to upsell me on needless extras, financed my request within the value my wife and I had agreed to prior to going in, and found discounts for us that I hadn't realized I was even entitled to. This has been, all together, the most pleasant experience I've had buying a new car, and I buy every 4 years, so ive been through a bunch. If you want no hassle shopping, an experienced and knowledgable salesperson, and easy financing without needless upsell, Go see Candice at Barrie Nissan.
Wonderful experience!! Very professional!! Mr. Majid Mohseni was very accommodating and knowledgeable ...thanks again
Candice, Candice, Candice. What can we say. Candice is awesome ! We have just purchased our 2nd Nissan since only February. Brandon, Robin and Kevin in service are helpful, cheerful and easy to deal with. Doug helped put it all together. We left a very large competitor and we are very glad that we made this decision. We are actually able to make appts for oil changes....no waiting in a drive through for 5 hours. Thanks guys!!
Amazing service!! I couldn't have asked for better salesmen than Shaun and Adam. Made the purchase of my new truck quick and painless. I'd recomend him to anyone.
We just purchased a vehicle at Barrie Nissan. This was our first experience at this dealership. After reading all the great reviews online for this dealership, we decided to check them out for ourselves and we were not disappointed. Thank you Beth for making us feel comfortable and not pressured. We appreciated your patience and your expertise. We are VERY happy. Thank you again
I had a great experience at Nissan yesterday when I took my mother up to look for a new Nissan. This will be her 6th or 7th from Barrie Nissan. Candice was a huge help in showing us different models and options to help find the perfect fit. We purchased the Kicks model. Looking foreard for delivery next week. I have been invloved on 3 different vehicle purchases with Candice. Each time she showed great knowledge and professionalism. She knows her stuff and does her due diligence to meet the customers needs. I also have to recognize Nicole in the parts and service dept. She is awesome, and gets the job done when we need her. A true customer service professional!!! Thses two ladies are why we return to Barrie Nissan.
Had a great experience with getting my new car there. Ask for Candice if you want someone who will guide you through the process with ease and comfort. Highly recommend!
Finally we got our car. After many attempts and mess ups. The only reason I will go back to this dealership if VICTOR is our sales agent. This man had to shuffle through the mess that we were first dealt. Rating Victor would be a 10 Rating Nissan would be a 5(that’s being nice) My daughters bought their cars at Nissan 5 years ago but as they say things have really changed since. “Check your paperwork before signing” Thanks Victor for helping us out of a mess.
I met with Majid at Barrie Nissan and have to say the experience was great. He answered all questions, showed me features in the 2 cars I was looking at and in the end I chose the Murano. No pressure at any time to purchase. All the staff was great. I am a Nissan guy so I recommend Barrie Nissan for your next vehicle. They will treat you right.... Greg K
I wanted to take the time to say what a great experience I had with Majid. I always dislike car shopping because I feel as though I am being taken advantage of and I am just being looked at as a compensation cheque. But this time was completely different! Majid made me feel comfortable and relaxed and took the time to answer every question I had. He got our situation as new parents and helped us find the best vehicle within our budget and a vehicle that made sense to fit our growing family for years to come. We test drove 4 vehicles that day so I could get a real sense of what was out best fit! I never felt pressured, I felt comfortable to voice all my concerns plus he made laugh along the way. I couldnt be more grateful for my experience and will never use another sales person again!! Thanks Majid!!
We just bought our first family car and we had the positive experience working with Harris. We answered all our questions, ensured we were safe and gave us a great deal. We also had the opportunity to work through our warranty with Nissan and it was great. We left feeling very excited about our first family car. Thanks Nissan.
Dealt with Jeremie Noel - great experience, quick & easy! Would definitely recommend working with Jeremie.
I started car shopping a few weeks ago.. test drove several cars and priced out even more. I fell in love with the Rogue and started working with Macey Young (who greeted me the minute I walked in the door) on my wants and needs and what my budget was. I was trading in my old car so Harris Bocknek started working with us as well. Let me say... he offered me a very fair price for my old car. All the other dealerships low balled me on it. They didn't pressure me into anything like I felt some other dealerships tried. That was enough for me to make a deal with this dealership. After that it was smooth sailing. Adam Grose on the financial side of things was great! I picked up my SUV today and love it. Macey took the time to explain everything and how it all worked. Nicole Balado from service made it a point to introduce herself to me as well before leaving which is great customer service. I would recommend this dealership!!
I had a horrible experience at Barrie Nissan, but in particular with a Manager named Doug Buchanan - he was arrogant, impolite and did not listen. Beth was attempting to explain something and he interrupted her constantly and actually belittled her in front of us. I asked to speak with the General Manager, however I was told he does not work a lot. Not a great dealership and hence why I bought a second vehicle from Orangeville even though I live in Barrie.
Great service and they were very polite there
We've been to this dealership 3 times in the last 6 weeks with the same issue. The last time we went, the vehicle was returned and we were told there was nothing wrong with it, that there were no longer error codes coming up. A couple days later took it to a small town garage with the same issue|(as it hadn't be revolved) and received nearly the same feedback we got the first time taking it to Nissan. All sorts of errors and issues with the car. All Barrie Nissan did was reset my dash lights so the check engine light no longer came on. POS service manager lies through her teeth and should be fired. Gave the okay to return an unfixed and UNSAFE vehicle.
Unfriendly, arrogant phone service when you try to book an appointment for an oil change. My next oil change will be definitely not Nissan Barrie. Even considering writing a letter to Nissan Canada.
I called Barrie Nissan today at 2PM and asked to speak to service because I could not get my hood to latch. They told me that they would have a Tech call me back as I should not drive with my hood unlatched. I am still waiting for their call at 4:30 and just found out they are now closed. Thank you Barrie Nissan. Not!!!!
Everyone is so friendly and courteous!
Unprofessional is an understatement. We kept trying to give them a chance but the management is so unprofessional. We haven't been lucky with our Rogue 2014, since the beginning we've been having trouble. Last month our transmission broke on the Highway 400. The Barrie Nissan haven't been able to keep us updated with the time frame for the repair. They told us it was going to be ready Thursday night, we followed up multiple times during the week, everything seemed to be on time. When we showed up it wasn't ready, they didn't bother to notify us. It was a week long repair (no rental was provided to us) When we spoke to Allan, the service manager, he came up with excuses about being understaffed. No solution or apologies was provided to us. The car has been repaired for over two weeks and we still haven't received any paperwork. We've called over three times, left messages for the manager but no response. It was our first and last Nissan's vehicle and wouldn't recommend Barrie Nissan.
We went into the Barrie Nissan dealership today to simply look at the 2019 Qashqai. After talking to Candace Sambray we decided on a test drive. Candace is friendly and informative without any pushiness. She knows her stuff, is very professional and we ended up purchasing the Qashqai. We also talked to a gentleman named Adam who was also friendly and helpful while very professional. Highly recommend Barrie Nissan.
Hard to reach..been trying to book an appointment for a week all i get is a voicemail. Already left 3 voicemails over 7 days no response yet. Guess they are the only ones pretty busy around.
Steve Ward, the Service Manager at Barrie Nissan was amazing to deal with! He went above and beyond in dealing with repairs I needed to get done after an unfortunate accident. The service Steve gave was personable and supportive. Barrie Nissan was fair in their dealings with me. The best dealership service that I have ever had!
i had great experience with majid he was wonderful to work with showed me all i needed to know . ty for all you did for me majid ! have a wonderful day ! oh by they way do not forget car needs plates on in order to drive it !....lol thanks again so much ! nancy groves!
Anyone that wants to buy a car I would definitely recommend this dealership. The service we got here was exceptional. Victor was straight-forward and very honest throughout the whole process of buying a car, does not cheat his clients!
Barrie Nissan renewed my faith in Nissan !!!! After a very upsetting visit to Orillia Experience Nissan Where i bought my first ever brand new car ...2017 micra ...i called Steve (service manager ) at Barrie Nissan ...i was told to bring my car in and they would look at it ...my exhaust muffler flange was rotten and broke off at mid pipe ... They replaced it at no charge ...THANK YOU !!!! Very happy with their customer service ...from Brittney who answers the phones and greets you to almost everyone you see in dealership EXCELLENT CUSTOMER SERVICE !!!...
I cannot say enough terrible things about this dealership. if there was a negative 5 star that would be my rating. The manager at this location has the worst customer service skills i hae ever encountered. i have 3 nissans 2 altimas and a quest.....i am currently trading them all in for anything else just so i dont ever have to deal with Nissan in Barrie again. They have scammed us and lied us repeatedly in the service department. Assuming desicions they thought we would want to make on our own vehicles. We trusted their service to fix problems and properly service our vehicles only to discover when we drove off the lot that they did not really fix anything. Whem questioned about service that was uncomplete they made excuses amd handed us another qoute. I have taken this last complaint to Nissan Canada where we can finally get this dealership noted for their lack of service....their rude incompetent staff....... and hopefully get money back that they took from us without actually fixing anything on our vehicle.
Employees are excellent, they put the maximum effort to give best customer service ever. Brandon, is a young energetic is an excellent employee, has a good potential future. Company need to invest in such individual. Prices are high and expensive, but for sure employees try their best to justify it and make it easier for the customer. Though still very high.
WOW WOW WOW! My sister and I were looking to purchase a new vehicle. This was our first time so we were very anxious about the whole experience. We had been to numerous other car dealerships and were ignored or very pushy sales people who did not listen to what we were looking for. We came into Nissan today looking around. Cameron appraoched us and asked us what we were looking for. We can not say enough about how amazing cameron was. He listened to what we were looking for and wanted to make sure we were comfortable by answering all our questions. We then saw a gentlemen Graham who helped us out with financing. He was also amazing. Explaing everything we needed to know and also answering our questions. We have had such a great experience at Nissan Barrie. We highly recommend them for anyone looking for a vehicle. Thank you for being welcoming!!
Just had the best experience buying my SUV from Beth. She made me feel so comfortable and made the whole process very easy. She’s easy to talk to and answered all my questions (and I had a lot) I would definitely recommend Beth if you’re looking to purchase your next vehicle. Thank you Beth. Thanks also to Gavin who explained all the features in my new SUV and who was very patient with me.
Beware of Diagnostic charges. Since dealer pricing for oil changes appear to becoming more cost comparative with other oil change businesses, we decided to give Barrie Nissan our business. I asked my son to take our Nissan Rogue for an oil change at the Barrie location plus have them check the sunroof. The sunroof was functioning properly except the rubber molding around the roof opening was coming off and looked like it could be reseated into the edge/grove with the proper tool to repair or replace the seal as required. The dealer performed a "diagnostic" on the car and the sunroof will cost $899.48 to repair. He said no to the repair and was informed that the diagnostic is a $141.25 (tax in) fee for the sunroof appraisal? Why a physical issue like a sunroof requires a diagnostic test with their computer is hard to understand the logic? After an interesting discussion with the service manager, he stated it took two mechanics over an hour to "water test" the roof to conclude their findings to repair this sunroof. Seriously? The service manager stated that customers are informed of the charge when booking the appointment. Okay chalk this up to a misunderstanding of dealership charges? I have been to many other Auto places and they do not charge for estimating or quoting a repair of this kind. I asked the manager if he could reduce the cost of the charge and he would not budge one cent on the "diagnostic" charge. He challenged me back stating that he wouldn't expect his mechanics to work for free if he reduced the charges? Clearly the manager doesn't get it ! Nor understand good business to adjust cost for a loyal Customer. It has nothing to do with paying an employee? If he cared about Customer Service and good Customer relations, our car is a 2015 vehicle and he totally blew a chance on a repeat Customer that would spend easily 40-60K on a new vehicle all for the refusal to adjust a few dollars? Anyway, we paid the charges meaning a $60 oil change became a $200+ bad experience. Again, why was I charged a diagnostic charge to start with?? I now realize that the fine print techniques to overcharge the Customer and they're reluctance to change still exist in 2020.
Love this dealership. I first got my Rogue there 4 years ago and never had a single issue with it. It was a charm to drive. I've been there a few more times for oil changes and routine checks and have always been greeted with a smile. For those reasons it was an easy choice to go back to them when it came to purchasing a new Nissan. We ended up picking the 2018 Pathfinder midnight edition and couldn't be more happy with how the transaction went. Kudos to Beth & Adam for their remarkable customer service.. we have a toddler and they did everything they could to keep him happy while we were trying to get through all the paperwork. They got him a helium balloon & toys and he was just the happiest kid :D They were such amazing people to deal with. Thank you !
Beth gives knowledgeable, trust worthy service. I have returned to Barrie Nissan for my 3rd purchase of a vehicle because of Beth and the great team at Barrie Nissan.
I needed a large vehicle with 4WD due to the weather/road conditions I drive in for work. I researched many vehicles and came upon the Nissan Pathfinder. I bought a 2012 Nissan Pathfinder in fall of 2016. Everyone at Nissan were spectacular to deal with. I am a very particular consumer and asked numerous question which each person answered correctly/honestly. I LOVE this vehicle. It can handle the back roads, poor weather conditions and rough driving I put it through. I love this vehicle so much we went back the following year and bought a 2012 Nissan Frontier for my husband! Once again the service was spectacular! I look forward to working with everyone at the Nissan Dealership in the future.
I went into Barrie Nissan knowing what car I wanted to upgrade too but not knowing if it was possible. I was only 1 year into my lease. Majid helped me from the moment I walked in- and ended up finding the vehicle I wanted and making sure the numbers worked for me. I had a great experience with him and will be coming back to him when I’m ready for a new vehicle!! Thanks again, Majid for the smooth transition into my new ride!
Last week we purchased a new 2019 Kicks from Majid at Barrie Nissan. We love the car, and the service was exceptional. Majid took us through everything, showed us where we come for service if required, and introduced us to the service department team. It was a great service. Graham also was very helpful with the financing and the processing of our application. Thank you Barrie Nissan for the great sales experience.
I've been going here for a long time, either for parts and most recently a new car, they're always on point.
My wife and I were completely happy with the courteous and thoughtful way that Majid worked with us in buying a 2018 Nissan Leaf. The car was in beautiful condition but being new to driving an electric car, Majid spent a lot of time explaining the features of the vehicle. It is now two weeks after we have taken ownership of the car and we love it, and we are very happy with our experience with Majid and with Barrie Nissan.
I honestly have nothing but good things to say. Thanks to Victor I was able to purchase a vehicle today. The entire process was to the point, simple and genuinely easy. I also super appreciate the fact that there was absolutely no pressure to buy, which made it all so much more pleasant. Thanks again guys! One happy lady over here!
Was greeted promptly while shopping for a used vehicle. Beth Freedman was energetic and helpful and answered all our questions. She offered opportunities to test drive a variety of vehicles to make comparisons. We ended up purchasing a 2017 Nissan Murano. Very satisfied customer.
I want to thank Barrie Nissan for helping me find the perfect car for me. Unfortunately it was not with their dealership or their company. After my last visit to this dealership I ended up buying my brand new car from someone else. I will say that the sales people that I did speak to from this dealership were friendly. If you are going in to here speak to the Michaels they are both professional and knowledgeable associates and appreciate the help they did give. Very friendly and definitely represent you guys well. However I did not enjoy the vibe I received from the sales manager. Any positive experience from the sales staff basically got thrown out the window. We would be left waiting between 20-40 min to speak to him if we came in after the sales associate wasn't in. Plus didn't feel any help in negotiations for pricing and felt pressured to finalize the deal. As I said before if you are going in speak to either one of the Michaels, those guys are great. As well I hope that this helps improve the dealership and your experience shopping there.
The team are very professional, knowledgeable, helpful and friendly. Thank you so much
Friendly staff, they’ll take care of you
A little while to go together to good customer service
Amazing service received from every member at Barrie Nissan. Friendly, polite and knowledgeable . Obtained a terrific vehicle I was interested in. Working with Jeremy, was a great pleasure. He is great dealing with the public in every sense. 100% recommend Barrie Nissan . Thanks
We purchased our new kicks from Candice Sambray this November. She was helpful and knowledgeable about the vehicle. She made the purchase easy.
Beth went over and above to find me the perfect Nissan vehicle for everything I was looking for. I love my Nissan Murano SL. I thank you Beth pleasure to meet you and the Nissan Family... 5 star experience
We would like to say thank you to Eric at Barrie Nissan for being such a pleasure to work with. We were discouraged with our interactions with other dealerships prior to going to Barrie Nissan but Eric made our purchase easy and stress free. "No worries"!! Thank you for your all your help.
I worked with Beth and was able to get the car of my dreams ( Nissan Juke) at a great price. Being a few hours a way I was not able to test drive the car in person, Beth was flexible with her schedule and even took a family friend of ours in the area for a test drive. Thank you very much for your time Beth!
New car, 2 months, had tire stud stripped from factory, gave me appointment next morning and fixed no charge even though they didn't believe it was factory caused, thought I did it. Would be 5 stars if they believed me. Great service. Much appreciated.
I just bought a car at this dealership, I dealt with Harris ( great salesman) . The service was amazing!!! He is professional, caring and willing to work out best deal. Highly recommend this dealership. Asked for harris
for such a small service most dealerships would have referred to it as complimentary. It took 3 mechanics 45 mins to install a rear licsence plate improperly. This sub-standard work cost $42.00 This dealerships knowledge and service has definitely declined over the last few years
(Translated) Slow by oil change. (Original) Slow af oil change.
Candice was phenomenal from start to finish. She made my first car buying experience great.
What a fantastic experience - I would recommend Barrie Nissan 100% to anybody looking for a new or used vehicle. After visiting virtually every car dealership in the area, I can say with confidence that you aren't going to find better salespeople than Adam and Meghan - very knowledgeable, very friendly and not at all into the "high pressure sales tactics" you might experience elsewhere. Both were genuinely interested in making sure I got the right deal at the right price and were willing to spend the extra time with me so I could explore all my options thoroughly. A rarity in today's marketplace. 5 stars all the way.
Bought a used Nissan and when we inquired about the power steering whine or the bulletin about the transmission we were dismissed by te service department, terrible customer service experience. We want to dump this Nissan and never buy another one!
Thank you shaun you where wonderful !!!! And Adam you guys worked so hard for me to get the car. I can’t thank you enough !!!
Candice Sambray at Barrie Nissan was absolutely fantastic. Listened to what my husband and I were looking for and was there every step of the way. 100% would recommend her to friends and family.
Purchased a 2017 Nissan Rogue here. The staff are awesome, especially Shaun Pellerin who worked directly with me. Shaun went out of his way in guiding and educating me in purchasing my first newer used vehicle. I definitely recommend Barrie Nissan.
Purchased a 2017 Qashqai. Lovely vehicle. Recieved great advice from Majid. He was extremely professional and informative and made us feel like part of the Nissan family! First time visiting and buying a newer car but because of the excellent service we got we will recommend anyone to go there. Thanks again to Majid and the rest of the Nissan team!!
Beth and Adam were incredible to deal with. I initially made contact with Beth and she explained in a very non-judgemental manner what she believed she could do for us. We were actually looking into a pre-owned vehicle, never imagining we could afford a brand new one. Beth put us on to Adam. We explained our situation to Adam and he did all the work and walked us right through the whole process. What an experience! We could not be happier. Now the proud owners of a 2018 Aspen Pearl White Sentra. It's beautiful. When we went to pick up our new car Beth kindly explained all of the paperwork to us, introduced us to the service department, and went over the details and workings of our car. I can honestly say this experience from the very first day to the day we left the car lot in our new car, was absolutely, by far, the best consumer experience regarding a major purchase I have ever had!
I have been looking for a car and visited a fee dealerships in the last week. I visited Barrie Nissan and tested a Rogue. Until now I have not decided which car I am going to buy but I wanted to mention that Jeremie Noel gave us an excellent service while we were at Nissan. He is very knowledgeable and hones giving us different options for us to decide. To be honest I went to Barrie Nissan when I was 95% sure I wanted another car brand but after visiting Nissan and experiencing the quality of their service I am now seriously considering getting a car from that dealership. Thank you Nissan and thank you Jeremie for the excellent service! Cesar D.
Every one was so friendly, kind and helpful! Candice Sombray my sales representative was Awesome - She answered all my questions, was very knowledgeable and friendly! Everything went so nice and smoothly. It was a great experience and I’m very happy with my new Qashqai! Thank you Candice!
My experience at Barrie Nissan was fantastic. Majid was my salesman and he was amazing to deal with. He answered all my questions, was very friendly and easy to get along with. I would recommend him to any of my friends or family without hesitation. Never any pressure to buy something which was great. Graham was also great to deal with on the finance side, and answered all my questions. I would definitely recommend Barrie Nissan to anyone interested in buying.
The staff is very friendly and always listen to a clients complaint to ensure they understand it completely, the technicians also do a great job when completing the required repairs.
Good customer service ! very responsive! bought a new 2019 nissan altima from this location Shaun and Harris were great to us!
Worst service department in Ontario. Today was the second time I made an appointment weeks in advance for my snow tires to be put on, and when I arrived, tires had not been brought up from Concord. Same thing happened in the Spring. I received at least 5 emails and texts leading up to the appointment, reminding me I had an appointment. Wouldn’t you think that when the appointment was made that they would put your name on a list to have tires there on the day required. My tires are to be delivered to my home today and I will never go to this dealer again. My husbands tires are to be put on tomorrow and his tires weren’t there either. We have 4 Nissan’s in my house. Only one was purchased there. After the warranty guy Adam kept trying to upsell tires and warranties I decided to buy mine elsewhere. I went to BOURGEOIS in Midland and bought 2 cars and a Frontier truck. Was treated like Royalty and the service department is fast and efficient.I will drive 40 minutes away for service I can depend on.
I unfortunately was in a bad car accident a couple weeks ago, therefore leaving me in search of a new car. My family and friends recommended Nissan. Smart decision. There we met Ryan Gravel. He is an absolute pleasure to deal with. He made us feel welcome, answered all my questions, and went above and beyond to meet all of my expectations. His jokes aren’t bad either. I am over the moon with my new Nissan Qashqai. I would recommend Ryan and Barrie Nissan to everyone! Thank you guys so much for helping me get back on the road with not only something I love but something I feel safe in!
We couldn’t be happier. Candice Sambray represented Barrie Nissan very well...so well we bought our new Murano there! From pricing through to delivery experience Candice and the Barrie Nissan team truly exceeded our expectations.
Mike Edwards was very supportive and quick with email responses. Happy with his customer service. We will definitely visiting the dealership in the future.
My 2012 Nissan Rouge started to rust in 2013. The service manager acknowledged that it is covered under warrantee. I have been "in the queue" to get it repaired for more than eight months. Every time I inquire, I am told that I am still way down the queue. I'm not sure if the problem is that I'm a women and they just brush me off or if all Nissans are rust buckets and there really are that many customers in the queue ahead of me. Either way I am embarrassed to drive a rusty vehicle so I only drive it when I absolutely must.
We would like to thank Beth Freedman for her expert services. She is very knowledgeable and efficient with her sales. I would definitely recommend her to my friend/anyone. I am happy with my Altima.
I had the pleasure of dealing with Candice Sambray at Barrie Nissan. She was prepared with all the information I requested which was much appreciated since I was driving from Huntsville. After buying my Rogue, she was available by cell phone for any questions I had. I would definately recommend Candice if you are buying from Barrie Nissan!
Me and Husband looking at the Murano at Dealership.Not one sales person could come out to help us.. Poor Service!!!!! That's in showroom too!????
Continue to have problems with my 2018 Nissan Sentra Radio Problem. The radio now does not work. It has been in 3 times, and last time they replaced the amplifier and dismissed me. I read there report and they took it for a test drive and acknowledged there was a problem. No follow up calls, now the radio doesn't work at all. I have to turn it on and off several times for it to work. I suggested a radio audio expert in Barrie and the Service Manager snapped back at me saying "that's not how it works, you pay for it". I am going back one more time. I have opened a complaint with Nissan Canada. Sales Department was Excellent!!! Beth is Awesome, this is my third Nissan and perhaps the last. !!!
Overall excellent experience dealing with Barrie Nissan dealership, and in particular, Candice Sambray. Candice helped me through every step of the process by researching my best options and providing forthcoming information that showed her knowledge and experience. Candice ensured that I was comfortable throughout the entire process and was personable and upfront. She truly made my new car buying experience stress free and it resulted in a very happy ending. I couldn't Be happier with my new car purchase and would recommend this dealership, and Candice in particular for anyone looking at purchasing a car.
Thoroughly disappointed with Nissan Canada's brand and their parts. We will not be buying a Nissan ever again as they do not stand behind the safety of their parts. I had a recalled part fixed 2 years ago - 22,000Km ago and that same part that was fixed broke in the same manner the recall was put out for - this part should have lasted longer - in fact, the recalled part actually lasted double the time length and many more kilometres driven. Things happen, we understand this so we called Nissan Canada to see what could be done since this was a previously recalled part. They told us to take it to a Nissan dealership and they would see what could be done - the first person we spoke to was very helpful and she was taking our claim into consideration with further follow up. So we followed through with her request and took our vehicle to Barrie Nissan. We had the repairs done as directed. The dealership nor the company were willing to do ANYTHING for us. NOTHING. No refund, no partial refund, no reassurance, nothing. We are disappointed they lead us to believe they would do something more than just say - it's past warranty. Thanks for nothing Nissan. Your brand and parts - which I feel are not safe - are no longer wanted by our friends, family, or us.
Beth was amazing with us. No unneeded sales chat. She listened to us and delivered what she said. She is down to earth and professional as well. Would deal with her again.
Definitely recommend Barrie Nissan !! This team went above and beyond to help me out and accommodate my schedule to ensure my vehicle gets the proper care it needs. Steve Ward is the man!! Keep up the great work guys!! See you again soon ????
Service was awesome from purchasing the vehicle with Majid and the staff to the service dept. Couldn’t have asked for a better experience!!! .... what a great staff - would definitely recommend Barrie Nissan ...especially Majid for purchasing a vehicle !!!!
Bought a used vehicle from Victor Nguyen. Very helpful, professional, and follows up promptly. Happy with our experience at Barrie Nissan.
I am now on my sixth Nissan - all purchased from Barrie Nissan and all with Mike Edwards. Started with the Nissan Sentra and now on my second Rogue. The staff and service department are top notch. Mike is my go to guy and always helps me find the vehicle that is right for me and at the right price. Barrie Nissan has always provided me with the best customer service.