Reviews of ACURA OF BARRIE (Car Concessionaire)

ray mantha

Last week, I noticed a burnt out taillight on the hatch door of my 2016 MDX. I phoned the dealership to find out how to go about changing it. Nathan, the service rep informed me that this was an LED panel, that should be replaced at the dealership. He then inquired as to the mileage on my MDX. I informed him that it was 69,000 Km’s. He responded by saying that this light panel was covered fully under the warranty, in fact until the 80,000 km Mark. I told Nathan that I was travelling from my home in North Bay to Toronto the following day. He asked when it would be convenient to drop in to ascertain the exact issue. I did drop in and he confirmed a faulty light assembly. He then asked when I was returning to North Bay. I told him the next afternoon. He said to drop in on my way back. I did I was in dealership approximately 1/2 hr during which time the staff replaced the light assembly and washed my vehicle, all at no charge! Fantastic service, high quality and adjusting to my loose schedule. Thank you Nathan. And all of the Acura of Barrie team. Ray

Tim Magnus

I worked with Paul on two recent service visits. He was very professional and I'm happy with the service my MDX received. I recommend taking your Acura there for service.

Sylvain Cholette

Nice cars

Melissa Dietrich

Purchased a car through Acura of Barrie in November, but have been servicing our vehicles here for over a year now. The service is impeccable! I highly recommend servicing and purchasing a vehicle through Acura of Barrie. Thanks for taking care of us and both of our cars.

Christopher Bouchard

Just had a pleasant experience buying our 2017 MDX from Kevin Campbell at Acura of Barrie. He and Michael IIavsky (Financial Service Manager) made our purchase run smooth with their patience and knowledge. The complete experience was A+ and I not hesitate to recommend Acura of Barrie to my family and friends. Great friendly staff!!

Blueaingeal M

3 years ago when I purchased my Acura, the service was fantastic from start to finish. When I was ready for a new vehicle, it was clear that I was not going to be accomodated with the same friendly courteous and efficient service. I gave up and went to Jackson's Toyota and purchased a brand new car on the spot because the difference in the way I was treated was astounding!!! I'll never go back to Barrie Acura again.

Val Barrett

Good service. Nice people.

Lianne Gravelle

Awesome customer service. The salesman weren't pushy at all and I am getting the car I want!

Brenda Cooke

I've been a customer of Acura Barrie for at least 10 years now. They never fail to deliver an excellent customer experience. Their service department knows its customers and takes care of them well. And their prices are market value! always ready to lend me a car while mine's being fixed and their lounge is relaxing--and coffee great!

Robert Beattie

The team at Acura of Barrie made my purchase of my TLX so easy and simple. It was great! Kevin and Kyla made it very simple and the same time rewarding in picking up the new Acura. Thanks again for the great service!

James Penn

We decided to wait in writing our review, just to be sure our SUV was as amazing as we thought - it was. We purchased a previously owned RDX from Monica dePass and are thrilled with it. We had great dialogue leading up to coming to see the vehicle, and her professionalism and understanding of our needs made the experience a pleasure. We'd deal with her again in a heartbeat and thank everyone involved in the transaction. Our unit was exactly as described and you'd have sworn it was brand new (all our friends and neighbours thought it was...). It should also be said that we traveled over 130 km to find this gem but without Monica's help and assurances, we probably would have settled for something (inferior) closer to home. Yes - it's worth the drive to Barrie to see Monica and the staff at Acura of Barrie. Thanks again.

Rob G

Not impressed with the recent phone call to inquire about parts.

Nicole Rosebrugh

Always great service!

Hans Schroder

Best in town

Priyank Mandaviya

It was my first time in Canada that i wanted to do some transmission work on my ILX, I was worried as it would cost me a lot of money, and concerning to the problem they gave me immediate appointment. Service department explained me everything in detail and I was answered very politely. They did satisfactory work and released my car within 3 hours. They gave me very genuine customer service. Really appreciate their efforts and field knowledge.

Paul Griffin

I was very impressed with the sales service and low pressure model.

Dave Peter

My experience with Acura of Barrie was great until the recent ownership change. Since then, the smallest problem has become an argument. This dealer is the worst I have ever dealt with and it makes me regret buying an Acura.

Melissa Watson

The sales team is great, but I am very disappointed at their management team. we just returned our leased vehicle last weekend, the sales manager gave us such a big attitude not to continue purchase vehicle at Acura, at the end when I asked him what I should do with my license plates, he told me to call Ministry of Transportation!!! Really? How poor is his work knowledge ? Or How bad is his customer service!!! There's no intention of helping customers at all!! I didn't tell him we were thinking to trade in our current Toyota for a Acura RDX, because I really like it, I also didn't tell him I just refereed one of my friend to check out RDX and she was in the dealership while I was there. You didn't have my business today, but it doesn't mean you lose my business tomorrow. After this experience, I absolute lost interest at Acura at all, and I will share my experiences with others. Yes, I am just one of the million customers of Acura's, I am nobody, but I am also one of the returning Acura customers(I had two Acura ) who is completely disappointed at you and will never return.

Sandra Borges

I have to say the last service I got done for my mdx was great! I got an oil change and brought to their attention my back passenger window was not going up one shot and they looked into this for me and are getting me a new main power switch system. I like how they also let you know what needs to be done with your vehicle and how they do an overall check on everything and keep you updated. I was very happy with my service.

Mark Saldanha

Buying my ILX from Acura of Barrie was an easy choice. They answered all my questions, offered me the best deal I could find and were polite and friendly. Couldn't ask for more!

Mikayla Nichol

Highly professional. Was a pleasure leasing a vehicle with them.

Emily Corillo

I had a complaint with my RDX, called the dealership and Nathan immediately booked me asap. We came to know that it was not actually a real problem (just touched a control while driving), but Nathan went out of his way - did another test drive with us, making sure that we understood why it happened and felt confident in driving the vehicle again. The vehicle was also booked for another service that lasted for 3 days and I was given a loaner vehicle - the latest RDX model and it was a delightful experience! (The only problem now is my daughter kept on convincing me to buy that latest model, lol:-))..kidding aside, the service of the dealership is superb and I feel confident and safe in having my vehicle serviced at Acura of Barrie Dealership! Thanks again to Nathan and Adam for the great service extended:-)

vextron91

Always good service

Emma Heier

I recently went through Acura of Barrie to purchase a pre-owned vehicle. The staff there are very friendly and helpful, and not pushy. They did a fantastic job inspecting the vehicle and making sure it was safe for the road.

Fierce Warrior

Always willing to help....

Nicole Daniels

I purchased my 2022 MDX from Barrie Acura in May 2021. It has been in twice for different repairs and a regular service. The service manager Nathan is great and both times got my vehicle in as quick as he could for the repairs but also worked around my shift working schedule. And I’m so happy with my new MDX Aspec, it was exactly what I wanted and needed for an upgrade, lots of room for my family and all the items we bring on a trip, as well as a good shopping trip.

Adam Lee

Great service department. Always friendly and helpful.

Terrence Mroz

I am now leasing my second RDX from Acura of Barrie. The level of professionalism is second to none! From the sales team, service, parts, and support staff, all are dedicated and experienced leaders, and I give all of them "two thumbs up"!

Patrick Wagner

Great location and staff - always willing to provide great service and pricing. Worth the drive if you are out of town - don't miss this one.

Sumit C.

Outstanding sales experience by Ryan M. I reached out to Acura of Barrie after bad experience with Stern Acura. Ryan M contacted me, matched my expectations for the trade in value of my car (no lowballing), and offered a substantial discount on MDX. Did I mention all this was done over email and phone as don’t like haggling/wasting time in showrooms? Although I ended up buying a Pilot due to personal preference, I cannot recommend him enough to those who love Acuras and expect a luxury car buying experience. Thanks Acura of Barrie for such a wonderful experience and hiring Ryan M ????????

Aileen Chen

My MDX's TPMS light was on, I was worried, so drove my car to Barrie Acura. Nathan from service Dept was so nice, he told me it was just because of the cold weather. He added air to all 4 tires for me free of charge. Thank you so much for the extra service, Nathan! Feel so warm!

Georgian Detailing

Great dealership, caring staff

Illya Gordiyenko

It's been 3 month since we've purchases a used MDX at Acura of Barrie. It's been an absolute pleasure working with this dealership, from start to finish the experience has been amazing. No scammy dealer tactics, no weird additional payments, no problems at all. The service was friendly and approachable and talked through the car in question with respect. The final delivery of the car was perfect the car was clean and ready to go; they helped organize all of the paper work for a smooth transaction. Would recommend the dealership for anyone looking for an Acura.

Tom Inch

We've owned our RDX for a year now, and have had nothing but great service. The sale never felt forced, we were allowed to take our time, test drive twice, and ask all the questions we had. The service appointments have been courteous and honest, never forced to do anything we don't feel is necessary, and always keeping us posted on timelines for completion.

Timelessphotoshoot

This is where I would get my nex car very professional sales staff

Jawid Darvesh

Great dealership. I bought an Acura RDX from here in 2019. They were very professional and worked with me to get my desired build. Kevin Campbell was the sales rep. He was very friendly and professional and spent lots of time with me before, during and after the purchase. I am satisfied and will be looking forward to doing business with them in the future.

Jagos Ivanvoic

From the start of setting of the appointment, to my arrival and talking to the service personal (I know for two David and Nathan I hope I got it right), sign the papers and than drive home with very pleasant man (which name escape me), my experience with Acura Barrie was more then efficient and pleasant. Car was fixed in timely manner ..... I really like my experience with Acura Barrie. Good job Guys, Jake

Douglas Gardham

I've been having my 2010 TL serviced at Acura Of Barrie since I bought it there. Although I've moved farther away, I'm still going. Nathan is the best service advisor I've ever encountered. When I buy another Acura at Barrie, it will be because of Nathan.

Roshan Patel

What an amazing service! I have recently bought Honda Accord 2018 Touring from Acura of Barrie. However, I live in Waterloo which is almost 200 km far from Barrie. I found their advertisement on AutoTrader App and contacted them for more information. One of their sales representative "Wendy Gillings" contacted me promptly and provided all the detailed information regarding the vehicle so I can get everything before I rush there. She was really friendly and polite during the entire conversation and process. She understood that I have come a far way so she kept everything ready on the day of test drive though I was late by half n hour and it was a closing time too. Unlike others, she had never forced me to buy that vehicle. She and her staff has given me a great service and deal. I am really happy to buy my first car from them and I WOULD DEFINITELY RECOMMEND ACURA OF BARRIE. THANK YOU SO MUCH WENDY AND TEAM FOR MAKING THIS DEAL POSSIBLE.

Neil Mellor

Great experience! Very professional group and reasonably priced.

Nasir Tanim

Would love to give 10 stars if I could. Jeff Ayres is super helpful and very personable. Long story short, Jeff helped my wife and I rectify a situation with our MDX we bought at Acura of Barrie under the previous administration 3 years ago. He could have easily said no, and had very little incentive to help out. None the less, he did! It was a pleasure dealing with Jeff. I'm happy to recommend Acura of Barrie to family, friends and anyone looking to purchase their next vehicle. Ask for Jeff! More dealerships need people like Jeff. I would be happy to do business with him in the future. Thank you Acura of Barrie and Jeff!

Joji George

I recently moved to barrie and am writing this after my first visit to Acura of barrie for the scheduled maintenance. Am happy with the exceptional service I received. Service department was super helpful and was on time.

Marc Chenier

Got new tires for the car. They were quick and courteous. Will continue to get all my car's maintenance done here. Why go anywhere else.

Ken Crawman

Not the greatest people to deal with. Tried to buy an acura tlx sh-awd loaded, offered them to split the difference between the invoice price and the msrp which is completely fair. was told by salesman kevin campbell that " even if you owned an acura dealership you could not get this price" I told him i was going to infiniti to test a q50, less than 10 minutes later kevin called and agreed to the price. I was so put off with the situation I did not go back there and wont go back there ever. I bought the Q50 and havent looked back yet, what an awesome car with way more luxury, horsepower etc etc Most people in there are snooty and you feel like you are bothering them by asking for information on their product. Learn from this Barrie Acura.

Kathleen Corrigan

We've been using the Acura of Barrie service department for almost 11 years. I have never been disappointed. The staff are knowledgeable and efficient. They are very realistic about time frames and prices and are willing to answer any questions in lay terms - without being patronizing. I've used the shuttle, the courtesy car, and the waiting room, and always feel like my needs are being accommodated. Nathan and Paul are outstanding service advisors. Thank you both. It is quite special to walk in (unannounced, without an appointment) and be recognized by name. I decided to write the review at this time because I just had an appointment during the covid-19 pandemic. I was impressed by their careful implementation of physical distancing and suggestions of ways to have the work done safely for me and for their staff. Thank you Acura of Barrie!

Aaron Reynolds

Saw an ad for a used 2007 Honda civic that said it was certified and in great condition. Called to confirm the ad and was told it was indeed certified and had no issues. Went to test drive and learned it was not certified. Should have just walked away, but instead negotiated for what the ad originally said (not a smart move on my part). Four days later, after only driving the car up and down Bayfield for work, the car wouldn't start. Had it towed back and was told the starter had died and they wouldn't cover it. So the sales department told me the car was certified when in fact it was not and the service department dinged me for $500 for a new starter after having the car less than a week. I wouldn't recommend this dealership to my friends or family, or anyone really.

Nischal Somwaru

Booked an appointment with Kevin to see an RDX. He was nice on the phone before getting there but once we got there he was kind of rude and not very nice. For a sales person you would expect someone very friendly but it was the opposite with this guy. He was too straight forward and wasn’t willing to negotiate, it was what he said and that’s it. We visited one other Acura Dealer in Mississauga before the Barrie location the agent was the best, polite, friendly and willing to help, ended up going back to Sauga and buying a 2020 RDX New because the the deals and different options the sales agent Donnie presented to us. Kevin from Barrie Acura, waste of time... didn’t even show us any options of buying brand new and interest rates. Just gave the entire dealer a bad repetition and lost a $50,000 plus sale on an RDX. Definitely wouldn’t be visiting this dealership again and will not recommend to anyone.

Jason Houle

We recently purchased an Acura TLX ASpec from Acura Barrie and had an excellent experience. We live 3 hours away and they accommodated our back order of accessories with free home delivery. I would definitely recommend them for your next vehicle purchase and I will purchase my next car from them in the future.

Dale's Acura TLX

Great service and great atmosphere, this place is absolutely beautiful , recently bought out my leased car , Kassandra had it done in no time and Nathan is always right on top of everything when it comes to service, I wish I could give more than five stars... oh and complementary wash anytime even if you're not getting a service...????

Doug Eaton

I have had been driving Acura products since 1987 and I have never had better service then that of Acura of Barrie. Nate gives you the straight goods and then let's he let's you make the decision. There is never any up selling and never any pressure or fear tactics. I didn't buy my Acura from this dealership so I can't speak to how the sales team works, but if they are anything like the service team you are in good hands. Thanks Acura of Barrie!!

Nadine Somers

Acura Of Barrie is the best! I not only purchased my TLX with them but I faithfully take my vehicle in for service all the time. Paul and Nathan my service advisors always take care of me and keep me updated on the status of my car. Highly appreciated you two and the car wash is such a small token but it is a big one in my eyes. My TLX thanks you Acura of Barrie, and I do as well.

Brian Montross

The staff at this location is professional and top notch! I have always had a great experience with all of the various staff members I have dealt with.

Adam Lem

Great selection of used cars. Staff are attentive and professional.

Angel Boyes

I am happy to report that the friendly and helpful customer service is back in evidence. Thank you Acura of Barrie for a great experience, and treating me with respect, even though I was there early, before you opened. Sorry about that! --------------------------------------------------------- Mission accomplished, but I had to fight for it.

lisa boudreau

Great service , friendly staff

Tim

Have had my car serviced there for 9 years. Even though its old and high mileage (408,000 km) I am still treated as if I have a new car from them. Nathan in service is always helpful and takes care of me.

Ken LaCarte

Bought a used Acura at this dealership one year ago. Very happy with purchase and have been back twice for service. Prices are competitive and service was done in a timely manner.

Roger Thomas T

Let me start by saying I have been coming to Acura of Barrie since 2005. I recently purchased an ILX and had un unfortunate situation happen where I went through a carwash and it ripped off the back fin (antenna) I brought my car to Acura of Barrie, and spoke to Nathan, and he took excellent care of me. He treated me like a VIP. And took care of my car as if it were his own. This is the only place I bring my car for service because I can trust Nathan, and I'm very happy to see he is now the service manager.

Michael Tuck

I Just Picked up my New 2020 Acura TLX A Spec. Kevin Campbell was as always at the top of his game. He knew the incentives available and presented me with a Deal I just couldn't walk away from. Thank you to the entire staff at Acura Barrie for being professional and always looking after my needs.

Paul Lisotti

These guys are the best! The service department has always gone above and beyond. I have recommended them to friends in the past and will continue to do so.

Jerzy Jaremek

First oil change, outstanding service.

Paul Gollom

I have been a customer at Acura of Barrie for 5 years. Always pleased with both service and sales.

Justine Beattie

I would like to thank the entire team at Acura of Barrie and especially Kevin Campbell. He has made the process of purchasing a new vehicle so easy. Thanks for my 7th Acura Kevin!

Marjorie Cook

I recently had my first service at this location, and was very pleased with the entire process. From the convenient booking of the initial appointment, to arriving and having my new (to me) Acura put into the system, complimentary shuttle to work, then the follow up text option I received about my service, I was thrilled with everything. The staff was very welcoming and took their time explaining all that was going to be done. And the car wash was well needed!

Alysha Elizabeth

I can honestly say Barrie Acura truly deserves 5/5 stars for their excellent service. I am so beyond happy with my purchase of a 2018 Acura ILX. Kyla and Ryan both worked together with me and were absolutely amazing!! They were extremely professional, super accommodating, personable and overall just awesome to deal with. A huge thanks as well to the Manager and Owner for helping me get into my car. I’ve never had such an awesome experience at a car dealership until I came to Barrie Acura - I’m happy to recommend anyone to this location. All the staff are super friendly! Thanks Barrie Acura for everything!

Alexander

This review is for parts and service department. John and Rob was very professional and helped me with my needs as well as advice for parts and accessories. Nathan from service helped me to do a recall and was able to book me in for service next day which is usually not that case in Toronto area. Overall staff went above and beyond in terms if customer service and satisfaction. Thank you again and happy holidays!

Ruvuguta Ngabo Kamokama

I called the service dept and Adam Allen ( Service Advisor) answered. I told him a few things i needed and viola" his sales antics kicked in. we needed thorough inspection done.The vehicle didnt pass the Safety and my sister paid $610. Labour cost was $454 and part was $73. and taxes 70. They recoommended this and that. My sister agreed as she is naive of Auto mechanics. Did you know THAT ACURA BARRIE DO NOT CARE ABOUT THE SAFETY OF ACURA DRIVERS? THEY TOLD HER THAT THE PARTS ARE ORDERED FROM TORONTO AND IT WILL TAKE TWO WEEKS. and She can drive a vehicle with worn out Ball joints, a worn out sway bar, and its Links, a failed Transimission range switch, and an overboost Turbocharger. Wow Adam Allen, you are such an Advisor. I hope that you advise your Nathan Guaglio (your Manager) to recommend you to ACURA BARRIE for further TRAINING IN Customer Relations in AUTO SAFETY Awareness besides the Quotas targets you have to hit daily or Weekly.

Ellie Haringa

Quick, efficient and friendly service. Comfortable atmosphere while waiting for service to be completed.

Ryan

This dealership is professional, clean and all the staff are very friendly. I own a TLX and my wife has an RDX and we both love the vehicles and dealership. A+!!!!

Marc Jakobs

This dealership since new owners took over has gone down hill. Sales pull the bait and switch so be careful. I think they've started to recognize the loss of clientele and are working to correct things. Service department is great from our experience. We gave them one last chance for repeat sales and Rick did well but for us it was too late.

Kent P

I have just purchased my 3rd Car here and have been all the different ownerships and for sure will continue to be a loyal customer. I would have purchased more but it is hard to trade a car that runs and works so well. 2009 MDX to 2021 RDX. One comment I have is that the sales person I just had during Covid was amazing (Ryan Macdonald) He really knows everything about what he is selling. Definitely want to give a shoutout to the Service department too as they have always treated me well.

Lisa N

Amazing experience. Dealing with Kevin was a pleasure. Great staff. Made my buying experience a good one to remember.

Sandra Plante

We have always received great customer service from Acura of Barrie, whether in Sales or Automotive Service. The staff are friendly and accommodating.

James Coulombe

My wife and I have purchased many Acura models from the staff at Acura of Barrie. When purchasing a new or used car, we shop around like everyone else, but what we have found is that the vehicle purchase prices are better than the other dealers. What makes this dealership unique is their ability to see beyond just a simple car sale, and make it an experience for my entire family. When we walk into the showroom, we feel like celebrities from the staff that have grown to recognize us. My young son will never forget the time he was given an Acura ball cap from one of the team who could see he had a future Acura driver in the midst. We also have been servicing our vehicles there for over 8 years. The level of service we receive is fantastic. We are treated like royalty and the prices quoted for service work are never a surprise upon pick up. My wife feels confident going into this dealer to have service performed because she knows that there will be no surprises, needless add-ons or extra costs as we have experienced with other manufacturers in the past. I highly recommend Acura of Barrie, we deal with Kevin Campbell in sales and Nathan in service and we have learned to trust them with our 2 Acura vehicles.

Charlie Lino

Great dealership. I purchased my RDX Elite from this dealership and had a pleasant experience. I recently took it in for service for an alignment, tire rotation and balancing, and the always welcome complimentary car wash during service. The prices are fair and more importantly, the people are fantastic to deal with. I get my questions answered accurately every time and the shuttle service is gold! Thank you Acura of Barrie.

Malcolm MacNeil

Great service for my CSX. What I like about Acura of Barrie is that if I have a problem it is fixed the first time. I never have to return for some issue. Curious and friendly, they always ask if I need a ride and they keep me up tp date about when my car is ready. I don't mind staying for a cup of coffee and having a chat with a sales rep about the Acura cars in the showroom .

Hollywood19

Having a dealership that has great customer service is hard to find especially a dealership that is 100% focused in you. Acura of Barrie does not disappoint on any level. Always wanting to make their customers happy is their every intention. Performance vehicles, expert sales staff that is knowledgeable and service and parts department to match. Acura of Barrie has the facilities, inventory and flexibility to take care of any present or future service you might have. There are many dealerships and options in Barrie, but Acura of Barrie will more then achieve your expectations. Having owned 5 Acura’s to date and two currently Acura’s in our driveway, I guess you could say we are part of the Acura of Barrie family. There are a couple things that make a Acura a 10 out of 10. One is the vehicle quality, second is the sales staff making sure I’m satisfied with my purchase and third is the service department who is more then focused on perfection. If your craving the total package dealership in Barrie and your looking for performance go to Acura of Barrie they will blow your mind!

Michelle Weller

Very friendly and helpful staff!

Jason Lopes

Bought My TLX Last year at Acura of Barrie And have been completely satisfied. The service department is great, Would be making Future purchases at this location.

Brenda Cowan

My car was diagnosed and serviced in the exact time they predicted. The service advisor Nate explained everything that needed to be done and the cost associated with each repair. I was pleased with the final bill and didn't feel like it was an expensive repair. The waiting room is well equipped with a TV, free coffee and tea and free wifi. Overall i was really happy with my experience there and wouldn't hesitate to take my SUV back.

Gordon Hill

Great dealership to work with. Great service buying my car and fantastic, professional service in the service department.

John Ruel Kalaw Lindayen

Excellent customer service and knowledgeable courteous staff!

Paul D

Continued great service as always. This is a big reason why I purchased an Acura. Great customer service from Sales-Support. I felt like a real customer from the start & it continues thru to service. They take care & meet my needs. Good job Acura Barrie

Andrew North

Fair price. Friendly helpful staff

Dean New

A very welcoming and positive experience purchasing our new vehicle. The staff were all very professional and I look forward to our next purchase.

Alexandra Kerestegian

Excellent service from Nathan in service

Steven Labao

If you are in the market for a new Acura, this is this the only place to buy from! Professional service start to finish. Thank you Wendy for all your help, best customer service! Thank you to everyone at Acura of Barrie!

Lianne Dumais

Dealership has always been helpful. I have dealt with Nathan for the past few years and he also made sure I was happy with my service and overall experience. There has been a change of staff recently, but new workers are very friendly and helpful as well. So far so good, love my rdx. Would definitely buy another in the future.

Elaine Stevenson

Acura Barrie has always met my expectations! Friendly and courteous staff, clean waiting room! My car is usually ready before the estimated timeline! Definately a five star experience!!

west master fresh

I was in shopping for a new vehicle (not committing to buy yet, which I made clear) and was pleasantly surprised by the attention that I was still given by my sales person, Tara. She was friendly, warm, and extremely knowledgeable, and I know that when I am ready to buy I will definitely be calling her!

Harry

Ryan is a really good sales. Thank you so much.

Tanton Stoneman

My entire purchase and service experience has been totally flawless so far. I purchased my TL SH-AWD after being rear ended, and Kevin and Kassandra we're both happy to work with me even throughout post-accident insurance claim related delays. Even with a mask on Kevin recognizes me and remembers my name every time I drop by, and takes time out of his day to engage with me. The same goes for Nathan and his team in service who always go above and beyond to make sure I'm satisfied, and that my Acura stays in pristine condition. Should there be a time that I need to purchase another vehicle in the future I will likely be buying a TLX from Kevin, and until then I will be bringing my TL here for every service I can. I'm pretty picky with who I do business with, and this dealership won my trust very early on. Keep it up guys and gals, you rock!

patricia mccallum

Top of the line service and quality.

K.C. Scherpenberg

Great service. Excellent Staff and always pleasant to deal with!

Jason Pallen

My first experience at Acura Barrie was excellent! I showed up with an issue with my car and they were able to help me right away. The quote I got was accurate and thorough and the work I had done was prompt and reasonably priced. I had a great coffee and did work on the free wifi when I was waiting and appreciated getting my car back with a free car wash!

Drew Barnum

Service on time and done right and free car washes!

Grant Holmes

I had my 2000 Acura TL in for winter tire installation and brake work. As always, the service was top notch. The brake problems were quickly diagnosed with clear explanations of the necessary work and accurate cost and time estimates. The repairs were finshed as promised and my car is running smoothly. I always bring my vintage Acura here and their care and expertise keeps it in great condition. My thanks to Nathan, Paul and all the service staff at Acura of Barrie.

Icepik1135

We recently moved to the Barrie area and wanted our RDX maintained by Acura as it had been in our previous city. Acura of Barrie did not disappoint. Their online booking system is simple and convenient and I easily identified which service aligns with the vehicle's reminder codes. Nathan greeted me promptly and cheerfully on arrival and confirmed my service requirements. He updated me on my vehicle's needs, clarified what needed attention immediately and what could wait for a future appointment and contacted me as soon as my vehicle was ready for pick up - which was on time, as promised (actually, even a little earlier). Nathan took the time to breakdown the services performed and detailed the alignment report so that I could see exactly what the pre and post numbers indicated. Very happy with our first service at Acura of Barrie and feel confident that they will treat our vehicle (and us) with respect.

Ian McEwen

We recently purchased a 2022 MDX at Acura of Barrie. We were extremely happy with the exceptional customer service we received (again) from Ryan MacDonald. We have bought 3 vehicles from Ryan and we will continue to work with Ryan for our future purchases because he has always provided outstanding service. We highly recommend Ryan and Acura of Barrie!

Oral Levy

Good service. Technician listened attentively to my complaints and not only explained to me what is to be done, but also showed me

Brandon Kenney

Always great service and a free carwash everytime!

Nicole Dube

I must say that Paul in service did a wonderful job getting me in and explained everything to me about my service. Thank you again Paul and always a pleasure dealing with you.

Laura Telford

Dave in parts is my go-to guy! He's friendly, knowledgeable and willing to go the extra mile. His customer service is top notch! Thanks Dave!! Talk to you again soon.

Jeff Walters

I have been a customer of Acura of Barrie for ten years off and on. Aside from the product itself serving all my driving needs, the service department itself is the big draw for me. Nathan has been my service adviser from day one and continues to provide outstanding personal attention as if I am the only customer he speaks to. He has a genuine way of making you feel special.......and I happen to like special.

Justin Whiteside

Recently we had routine service done at Barrie Acura on our 2017 Acura RDX Elite and were extremely satisfied with the service the dealership provided. Our service advisor ,Nathan, was very efficient and professional in arranging a suitable appointment, on arrival he provided us with transportation, explained what work would be done and the cost, phoned us when the vehicle was ready(on time), went over the bill with me in detail and explained what the next regular service would entail. It is because of excellent employees like Nathan at Barrie Acura that I strongly recommend the dealership. J.J.Paul Whiteside

Sylvia MacDonald

My recent service maintenance required approximately 2 - 2 1/2 hrs..I was kindly offered a complimentary vehicle to use during that time but I declined and decided to wait in their customer service lounge which is quiet and very comfortable. Ryan greeted me for a chat and Paul greeted and updated me regularly. My vehicle was ready in the estimated time and my car came out looking brand new after my complimentary car wash. What great service! Thank you.

Sandra Cauchard

Amazing customer service every time. Long time customer and every time I am treated with respect. Nate is an amazing service advisor and always greets me by name.

Don Watson

This dealership has always treated me with respect, and more then honest, to deal with. Paul the manager will explain with great detail, what needs to done and why. I will not go anywhere else to buy my cars.

Peg Torrance

Was all that you would hope a service experience would be. Efficient, professional and friendly staff. They provided me with a loaner vehicle while the servicing was done. Work completed on time - it was an Acura recall on 2019 RDX due to fuel pump issue - and the car wash at the end was an extra treat.

David Lyons

Having owned many Honda model cars since 1975 , all fully serviced at Honda dearships ( IT PAYS NOT TO OPEN YOUR HOOD TO STRANGERS) we purchased our first new and present excellent performing Acura TSX 6 speed manual in 2012 from Acura of Barrie and due to the high level of customer service we have always received in those 6 years we have to award this dealership 5 STARS for customer service thanks to Nathan and Paul in the service dept. for their enthusiasm , knowledge when explaining technical issues and willingness to make sure the customer is always satisfied (free car wash and shuttle service if required) , the dedicated Honda trained service techs whose expertise give the customer confidence in knowing that with important and required regular scheduled servicing their vehicle is being serviced properly will last years longer ,be road safe and last but not least thanks to all the behind the scenes staff who also help make what Acura of Barrie is today..Thank you everyone for a wonderful customer experience including great coffee/tea selection too .....So heres wishing the newly expanded Acura of Barrie a great future. Oct.28/2018

Jing Yuan

Sent my TLX here a few days ago to replace the passenger side mirror that was damaged while backing out of the garage. Very friendly and professional staff. Got the job done in less than an hour.

Jillian

Great experience in the service department at this dealership!

rick stewart

We had our TLX in for regular maintenance last week. We were greeted by Nat with a friendly smile and good morning. Nat was great about explaining the different aspects of our service and offer us a ride if we wanted. Since the service wasn't going to be to long we went for a coffee. Upon returning Nat informed us that there was some other work that could be done. Nat sat down with us and full explained all the options and even took me to the shop to review the issues. We decide to do the work and were given a loaner car for the afternoon to complete our errands. upon return at the agreed time the work on our car was completed and washed. We have dealt with the dealership for several years and we have always found them to be very friendly and a pleasure to deal with. We would highly recommend them for service on your vehicle. A special thanks to Monica in the sales dept who came in on her day off to review options for us. It is people that make a dealership a pleasure to deal with and you have two great staff in Nat and Monica Rick and Patti

Chris whitney

Excellent service. Courteous, professional. No surprises, all done in a timely fashion. All covid procedures followed.

Lillian Phillips

I purchased my Acura TL in 2009 and have had it serviced at Acura of Barrie since then. I have always had great service, from Nathan in the service department. Always there to answer my questions and to offer me advice. This is the best car, and I have had no major problems with the vehicle, just routine maintenance. I would recommend Acura of Barrie for all your needs, best service and the most comfortable, clean area to wait for your car.

Rj Moonlite

Amazing service Ryan helped us get into a vehicle faster than we expected and his service is amazing ????

Ken Cohen

Staff is very friendly and explain everything that needs to be done to your car. Would highly recommend.

T Cook

Great service and they keep you informed. Car wash a bonus as well

Alan Millar

I made two visits to Acura of Barrie last week, the first, an oil change and scheduled maintenance and the second was for the recommended brake work and steering alignment. Both service advisors were professional, courteous and knowledgeable. The mechanical side of the work was excellent as always and I am very pleased with the standard of service at this dealership. This has been my experience with Acura of Barrie since I bought the car in 2011.

BRUCE THOMLINSON

Excellent parts department. Clayton helped me get my RDX going. Thank you very much!!!

Karina Warnick

We had the pleasure of working with Ryan Macdonald on our most recent car purchase. His professionalism is next to none and the entire process was a pleasure. We would recommend Ryan to anyone and look forward to working with him again. Thank you Ryan and Acura of Barrie!

Bailey S.

The team at Acura of Barrie are always courteous and professional. Recently had a part recalled on my RDX and it was taken care of by the service department swiftly and efficiently. Also highly recommend their sales person Ryan. He’s extremely knowledgeable!

Mark Skrtich

We had a service misunderstanding that seemed to be impossible to resolve. After escalating to General Manager Tim Hoogaars, it was immediately addressed and quickly rectified through his personal involvement. Acura of Barrie is an excellent dealership that's run by honest, genuine people.

Barbara Marshall

Staff were professional, accommodating and sensitive to my concerns surrounding covid-19 and maintaining social distance during the service appointment.

Jeff Fair

My family and I have purchased and still own three cars from Acura Barrie. The quality of the cars and the service provided by the staff of Acura Barrie are second to none.

John Grootveld

Great Service, always on time, flexible with time, transportation available if needed or free coffee, Wifi and TV while you wait! (also complimentary car wash if you want)

Xaiver Young

Todd Murray sold me a TLX, great choice! Contact him if you need a car. Trust me he’ll find you the right car for the right price

Janet Grootveld

New customer with Acura of Barrie. I popped in to service with no appointment and was taken right in. Good price for the service and of course a car wash at no charge. Everyone friendly and informative. Very pleased with the service.

Peter Malenfant

Barrie Acura was extremely attentive to my repairs on my RDX . They took care of a brake problem that was a wear able part that could of been non warranty. Was very pleased with their repair and a complementary car wash . Car was repaired and ready in less then an hour . They offered a free shuttle to anywhere I needed to be and a free pickup. Instead I just waited in their comfortable lounge area and had a coffee.

kevin inniss

Great customer service and on time pick up. ????

Ben P

Great Sales Experience!! I was very happy in my dealings with Acura of Barrie. The purchase experience was easy; Jeff & Kayla explained the invoice in detail, to ensure I understood the breakdown of the charges. The delivery experience was even better. The car looked fantastic! We could not believe it was the same car we took for a test drive the previous week. I did nit pick on some residue on the car which was promptly taken care off. I drove off feeling the associates at Acura of Barrie put in the effort to ensure a positive delivery experience. If your looking for an Acura, stop by and let Acura of Barrie look after you. Follow up to my post above: I required clarification on the Invoice and Jeff the sales manager & Kassandra immediately called me to clarify my concern. Easy Peasy! Acura of Barrie is committed to customer excellence. Go visit them a shot if you are in the Market for an Acura.

Washopay

Can't say anything about the sales experience because I got my Acura used but the service team there is top notch. Thorough, knowledgeable, fast and friendly.

Jaydee Concepcion

Coming in to the dealership for any reasons whatsoever is always an easy process. The service department is more than ready to assist you with any inquiries, and gives me peace of mind whenever I am there for repairs or scheduled maintenance. Nathan has made owning an acura that much easier for someone who does not know anything about cars

Cheryl McCulloch

I love the honesty of this place. I asked about windshield wiper replacement. They checked and said I didn't need it. I had originally called about my appointment and they told me to wait until a certain time. They called to check about things I hadn't anticipated and discussed what I should do prior to going ahead with doing it (e.g., alignment). It was minus 18 and they offered the complimentary car wash but warned of the dangers of quick freeze and seals. They were there to answer my questions and to discuss what my service should be like. That with a very friendly disposition on the part of my Service Advisor (Paul) will make me return to Acura of Barrie.

Leigh Popov

Great service ... delivered on what was promised, on time. I love the loaner cars ... extremely convenient. Everything you'd expect from a full-service dealer.

Earl Alfred

Callled & booked appointment to install Snow Tires. Shortly after this Service A123 came up & called Service & spoke to Nathan who added it to Appointment. At this time he asked if I would need ride home and I said no. When date for service came up Dorothy was working so took car in for service. Nathan was Service Advisor & briefed me on service,cost & time frame. Asked me if I required ride to which I stated had said no but could go home if ride was available. Driver took me home & Nathan called when vehicle was completed. Driver showed up & drove me to Dealership. Nathan had vehicle washed and inside waiting for me. Nathan briefed me on work that had been done,statis of Summer & Winter Tires & the results of inspection. We have been customers of Barrie Acura since 2003 & have had Nathan on numerous occasions. He is always very professional & has always given us excellent service. Have observed him dealing with other customers and he is a definite asset to your Dealership. Thank you Earl & Dorothy

Casey

I had my car serviced today and the customer service was incredible. Nate in service was very knowledgable about what was going on with my car and how long it would take to fix. He offered a shuttle if needed. I inquired about winter tires and Nate gave me all the information to make the right choice for me and even made time to have them installed today as I am from out of town and already have snow. Overall the experience I had today was amazing and will definitely continue to go to Acura of barrie for all my car needs.

Julia Harrison

Fantastic service. Every time. Would definitely buy another Acura based on my experience with the service department .

Jim Bragg

Great customer service at a quality dealership

Teresa Forbes

What an absolute pleasure to deal with a full-service company. The buying experience was great, and the after-service of the vehicle AMAZING! I had to have my winter tires put on. Mason was able to squeeze me in to his already busy schedule. I was able to wait in the nice, spacious lobby area. I did not have long to wait. And then, to my amazement, the vehicle was also washed. Service is unbelievably good. Thank you again for making this a wonderful customer service experience!

thang nguyen

Dealership was under a big construction and messy but sales people were good and attentive. Quick and fast transaction. Love the new car we got.

steve mader

2nd time to this location. Fantastic service. Nathan had my car in right on time and completed before expected. Service department was very busy but it was controlled very efficiently. I am bringing my wife’s car here now too.

David Gray

Service was excellent . The staff was knowledgeable and courteous. .My service work was done in a very reasonable time

Joey B

At first, I was skeptical of buying a car out of town. (from T.O) But after a couple "questionable" experiences at other dealerships, Acura Barrie was willing to negotiate my laundry list of requirements of a pre-owned Acura at fair market price. I dealt with Kevin Campbell and based my experiences, he was by far the most knowledgeable Acura employee I had met. He knew his cars inside and out from engine to tech to body to aftermarket mods. He picked us up at the train station on his day off and made himself available after purchase to answer any questions we had. Enthusiasts want enthusiasts, not people with an uninspiring knowledge of their product. Would recommend ++

Jim Torrance

Recently had a warranty covered repair conducted at the Barrie Acura dealership. The team there are courteous and professional, and the work was completed in the timeframe they had suggested. It is reassuring to have a source for auto mechanics you can trust and rely on.

David Robinson

One of the reasons I have 2 Acura's is because of the service at Barrie Acura. Always pleasant and my vehicle is ready when promised.

Ryan Bertrand

Awsome dealership

Ron Pittendreigh

The service is excellent, from the time that i make the appointment until i pick up my RDX everything goes perfect. I have dealt with Nate, Paul and Alex and they are all excellent to deal with. Having a loner car works perfect for me as i don't work in Barrie, and also sometimes gives me a chance to try a different model. Nate always explains the service work very clearly so i understand what needs to be done. It.s always nice to chat with Monica or Ryan if they are not busy when i stop in, or wait for a quick service. I have dealt with both of them and they were both a pleasure to deal with. Service work at Acura of Barrie has always been a positive experience for me . I would recommend them to anyone. Ron

Claire

As always great service each time and every time. Special thanks to Nate for always providing the detailed information....

trevorclucker

Great service and very friendly. Easy to deal with.

Russ Pereira

We purchased our RDX at this dealership and have all of our service done here as well. We have been really happy with the service we have received. We find the service staff helpful, honest and friendly.

Jack Nolan

Recent service experience just further solidifies my trust in Acura of Barrie. Helpful, pleasant staff, never push unnecessary work. Clean, spacious waiting area with some built-in desks make it easy to do some work while waiting for my RDX service. Dealership is very efficient, Service reps are friendly and helpful. On one occasion they went out of their way to save me some money. They are trusted source for my Acura service.

Tanya MacLean

I have been with Acura of Barrie for many years. Prompt, courteous and professional team, both sales and service. I love my new RDX, and I expect to stay with Acura of Barrie for many more years!

James Quick

We purchased our New 2017 Acura RDX last July from Acura of Barrie and are completely thrilled with our purchase. Last week we took the RDX in to the dealership for it's first scheduled A1 maintenance. We didn't realize that what we expected to be a simple oil change and tire rotation could include an extremely thorough check of the entire vehicle. And they did a beautiful job washing the car before they drove it out of the service department. Fantastic job Acura of Barrie. We really appreciate your professionalism!

Viran Toor

I bought my Acura from Kevin . great guy great service and love the car

Amanda Black

My husband and I just purchased a used 09 chevy Traverse on June 15, 2018 from Acura of Barrie. It came safetied with papers and was not sold as is. I brought it to my mechanic after I purchased it because I noticed some safety issues. I asked him to do a safety inspection on my new vechile, even though I bought it from the dealer safetied. It failed with multiple issues. • exhaust leak • a broken spring in the passenger back side, missing like a 6inch piece. (I took pictures) • back window buttons did not work • the windshield washer nosel did not touch my windshield. It was broken. • the struts where leaking oil and the passenger side one was shot and needed to be replaced. (that was in my buying agreement, as I could feel the knock and shake but it did NOT get fixed) I am 34 weeks pregnant and have a 4 year old and 6 1/2 year old, and I was driving around in this unsafe vechile. I thank God the spring didn't fully break while I was driving on the hyway or any other time. I am very unhappy with the service department at Acura. The manager agreed to cancel the deal and take the vechile back after I told him what my mechanic found and he had his techs relook at this vechile and the tech found all these issues. I am very disappointed about my experience and I am out the money I had to pay for a saftey, the insurance I had to pay for 2 weeks on this vechile and the gas to drive there multiple times which is about an hour there and back. I will say that the sales department was excellent and very understanding and helpful. When I had to deal with service I got attitude and eye rolls. I am now left without a vechile and I am due in a couple weeks.

Jeff LeGrand

I picked up a nail in one of my tires and had a slow leak. Acura of Barrie took my car in on short notice and had me on my way within thirty minutes! Many thanks to Alex, Nathan and Paul for their help. Jeff

Peter Scharfenberg

It is always nice to be able to drive indoors to be out of the elements. Once inside a service rep arrives to greet you and get the vehicles mileage. Once inside the paperwork is taken care of and details of service are explained. You are also asked if you’d like a complimentary car wash. Then you go and relax in front of tv in comfortable chairs and enjoy the free coffee or hot chocolate. Once finished you are called and go over what was done to your vehicle, pay and you are on your way. It’s been a stress free experience. I would certainly recommend this dealer to my friends and family. Keep up the good work. Peter S. 2015 Acura RDX.

Gabrielle Koopmans

Great service as always. Thank you for looking after our car!

Richard Smith

I have dealt with Acura Barrie for 10 years. I got a great deal when I bought my MDX and have been extremely satisfied with the service department for all these years. The staff are friendly, knowledgeable, honest and great to deal with. Anyone who says servicing your car at the dealership is more expensive than elsewhere haven't been going to Acura Barrie!!

Paul Taylor

I recently purchased a used vehicle from Acura of Barrie. I was very impressed with their customer service. They honoured all of the terms of our agreement and went the extra mile to make us happy. I really appreciated that. In my experience, not all dealerships have this approach. I would definitely recommend Ryan Macdonald from the sales team.

Alexander Guy

Excellent car service, with the good head and the knowing team! Approach to business serious and the prices don't bite :)

Mathew Lamoureux

Im sad to say that i will no longer be bringing my vechile to this dealership almost 4 years of service & regular maintanence & just recently had the dealership charge me 650$ to look at my brakes due to squeeling & had been recommended to machine all rotors & clean/lubricate calipers etc. & claiming that my brakes were fixed. They were obviously not & was having the same issue as before after their 650$ break job fix. Then try to explain to me after i brought it back in a week later that the mechanic couldnt fix my squeeling brakes & it was due to after market brake pads. Now why wouldnt you say that the first time & not charge me for a brake job that didnt fix the problem. I will be going elsewhere & ensuring friends & family dont either thanks for nothing & charging me for it. & also missed the big no washer fluid icon on the screen & no carwash as used to be while getting this oil change & brake service.

Rebecca Pearson

Always very accommodating and friendly. The loaner cars offered are very convenient. I would definitely recommended to friends and family.

JOHN HALLIDAY

Acura of Barrie is nothing short of "Top Drawer" Staff sales and service are so friendly and accommodating. We have two MDX's from Acura of Barrie for a very good reason. All in all, a very pleasurable experience dealing with them.

Scott Hounsell

Friendly, Knowledgeable Staff. The reason I bought a new Acura is their service department.

Travis Sheridan

Was a ten year customer of Barrie of Acura. They changed owners, renovated, and brought in a new sales manager. Either the expectations of that manager are too high or he has poor management skills. After dealing with him on three different occasions (I really wanted the dealership to be as good as it was) I went next door and bought a toyota. It was a night/day difference in customer service. The final straw was me waiting in the waiting room over a half hour until one of the sales staff could show me around (other incidents made me reluctant to approach other staff members) to the used car section. When I left (without a word) nobody still even acknowledged me leaving. I went next door and was treated like a "valued customer" and spent my $15000 from someone who I would buy again from in an instant. Will never set foot in Barrie Acura again. I will take my wife's car to Maple from now on for service. With the amount you pay for the Acura service you would think customer service would be better. I hope they improve in the future to return to what they were for other's sake.

Sophie Balogh

Acura Barrie's sales team have gown far and beyond to keep my family and I in a safe car while making the experience nothing but positive! Heather, Laura and Ryan are amazing people who truly care and listen to your needs. Thank you to the whole team!!!

Peter G

Just completed my MDX’s first service and reassuringly Acura Of Barrie have continued to provide me with confidence from my initial purchase that I’m being treated with respect and appreciation for my business.

shayna inch

Had my tl serviced last year, outstanding service. Everyone was friendly and open. Decided this year to look for a larger vehicle, and again I was not disappointed at this acura location. Our sales rep was Al, not only did he find us the perfect suv, he did everything he could to make us happy as customers. Whether it was something as simple as making sure we were comfortable; to helping us understand the process and answering any questions we had. This was my first vehicle purchase from acura and I will definitely come back in the future.

Ryan Braks

We have bought now 4 Acura Tlxs from barrie acura and have had excellent service each time Thank you Kevin Campbell at barrie acura

Erick

I am quite satisfied with the service received Monday at Acura of Barrie. Nathan Guaglio (service manager) was very professional and conscientious. The service work was ready on time.

sophie tokhy

Friendly staff, great customer service and a welcoming/clean showroom. I recently purchased my first luxury vehicle from Acura of Barrie and I love my new Acura TLX! They provided us with honest and seamless service. I recommend there high quality vehicles to all the young people looking to purchase! Thank You! Neelab T.

Stan Jazwinski

Great people, great service

Ken Ng

Bought a used acura here and the staff were all great. Had Ryan as my salesman, he was very nice and accommodating but beware he is an amazing sales man! As he will sell you the car! He wasn't pushy or anything just very nice and made me fall in love with the car. Would definitely come back.

Jamie Ough

Just recently purchased a new RDX. Ryan was very professional & through from start to finish. He made sure all my requirements were met & exceeded. Coming from a business back round my expectations were high, he made the grade, as did all the staff at Acura of Barrie.

Darrell Vaillancourt

I am a long time customer of Acura of Barrie and have recently purchased an acura tlx aspec red leather edition. I would first like to say I rank this dealership at the top of the list for professionalism customer satisfaction and customer care. I have owned many vehicles in my life but always go back to honda/acura because of dependability and driving experience. A dealership is only as good as there word and acura of Barrie stands by there product and promotes loyalty between the customer and staff by providing a very high standard of service. I highly recommend this dealership if you are looking to get into a new reliable stylish exhilarating ride.

Brad Hampshire

Amazing service department. Very friendly and knowledgeable.

Alex Sutliff

I came in yesterday for an electrical repair, but the fix didn't work and I ended up coming back less than an hour after picking up my car. Today I brought it back in and they fixed it without any additional charges. (The work yesterday was only an hour of labour and some minor wiring costs.) They were very friendly and helpful. And I think it's worth mentioning the problem was a part that Canadian Tire had installed which failed. Unsurprising... I had been concerned that it would be outrageously expensive to bring my car straight to the dealership for repairs but it was very reasonably priced, very comparable to other places I've had my car worked on in the past. I will definitely return next time I need work done. Essentially the same cost but the small difference is well worth the peace of mind.

Madeline Andrews

I have always had great service here. It has been easy to make appointments and they provide you with a loaner or shuttle service. Thanks for the great service over the years. Happy owning an Acura.

Ed Blank

Drove down from Bracebridge.Had a B service and my winter tires installed.My wife and i were dropped off at Costco where we got some Christmas shopping done.Picked up promptly and headed back to Acura of Barrie where my car was ready to go.Prompt and efficient visit.

Marna Gariepy

I recently purchased an RDX at Acura of Barrie. Kevin Campbell worked hard to find the vehicle that best met my requirements and provided excellent service through the sales and delivery process. Service manager Heather Mackay went above and beyond to ensure that I could take delivery within a tight time frame - the entire service team is to be commended. Dealing with Rahim Poortaghi, Financial Services Manager, was a pleasure. Everyone at the dealership was professional and accommodating; kudos to Acura of Barrie.

Karen Tilley

Always fantastic customer service! Easy from start to finish - the staff is always professional, courteous and engaging. I won’t take my car anywhere else!

Mary-Lou Gardner

Just had a routine A1 maintenance on my MDX Elite. As usual the best service ever. Didn't have long to wait for the appointment, appreciated reminder the day before and quick service and free car wash on the day. My third MDX in 10 years of loyalty and between the vehicle and Acura Barrie, especially Nate in service, I am one happy customer. Thanks very much.

Seanesta Ronan

Service rep was incredibly helpful, informative, and respectful. It was easy to book my appointment, the service was prompt, and the lounge area is super clean and comfortable. Great experience!

Blair Beattie

Highly Recommended! This was my first visit to Acura of Barrie for servicing on my RDX. Nathan was great on the phone when booking, and when dropping off my vehicle and getting a beautiful loaner car for the expected 2-3 hours required to service the RDX. The phone app and then phone call let you know as soon as your vehicle servicing is completed, and all details of the work are well communicated....and then you get your vehicle back freshly washed. A high level of customer service is obviously important to everyone at the dealership, and it shows.

E M

I had my rdx in for servicing this week. I received excellent customer service from the service adviser. Furthermore, my vehicle was ready within the promise time line. I will definitely go back to Acura of Barrie.

Cindy Wylie

Just picked up my new car and the process was seamless. I had a great experience with Monica. She was very knowledgeable and personable. Very easy to build trust and rapport with! Shout out to the Service Department as well! They are slammed with tire changes and they managed to get mine done before picking up my beautiful new car! Way to go Acura of Barrie. Definitely 5 stars earned!

Tricia Scott

Very easy process for service. Dropped off night before and my car was finished ahead of scheduled completion time!

Gordon Scott

I just had another excellent service experience at Acura of Barrie. Saw me on time, provided alternate transportation and good value. I highly recommend them!

Scott Salem

I recently had my 2017 MDX in for scheduled service at Acura of Barrie and as always I was greeted by name by Nathan who is always friendly, professional and informative. He arrange a shuttle for me and told me how long it should be. I was pleasantly surprised when I received the call saying my car was ready as it was much quicker than estimated. Acura of Barrie is extremely efficient and professional and I will continue to have my vehicles serviced there and would highly recommend them.

Robert Fullerton

Prompt and courteous service. We used the shuttle to go shopping. Very convenient.

Mat Radical

I had an excellent experience working with Nathan at the service desk. So nice to see a familiar face who has been with company for a long while. Refreshing when I have my cars in for service. His knowledge and speed are unparallelled and the facility seems very professional. Ryan is also an awesome salesman with no hassle. Overall I am satisfied and look forward to my next vehicle with them in the coming months

claire mantha

I recently leased for 4 years, an Acura MDX from Acura of Barrie. It was a wonderful, friendly and positive experience! Everyone was helpful and made sure we were comfortable in every aspect of this important decision. I love my new SUV!! It surpasses all my expectations! I recommend to go visit this dealership next time you are in the market for a new vehicle!! Thanks Monica and Kyla!! ???? ????????????

John Darragh

Sept 2020 - went in for regular service and asked Service team to look at Emergency Braking System. The oil change and tire rotation were done quickly and the EBS was inspected and in good shape and there was no extra charge. I really appreciated that. Free car wash and a safe environment made me glad I bought my vehicle here. Jan 2020 I own a 2017 Acura ILX and recently hit a pot hole and blew out a tire. Needing an new tire immediately I contacted the Service Team at Acura of Barrie and they got me in out in the same day. Because I needed to be somewhere that afternoon they offered me a courtesy car and were able to arrange for a late (8pm) pick up of my car. Nathan my Service Rep was very knowledgeable, professional and helpful. The service was completed promptly and I will continue to visit the team at Acura of Barrie for future servicing needs.

Brian Bannerman

Recently I had occasion to use the service dept. the expeience was second to none. Appointment was made I was looked after by a fine gentlemen on time I have nothing but praise for this organization.

Roberto Turano

I have been bringing my vehicles to Acura of Barrie for over 15 years now, and everytime I have been extremely happy with their service. With different managers that they've had , it looks like the same quality of service is still practiced. I also have had other makes of vehicles and I have brought them to Acura of Barrie to service as well. It was well worth the little extra cost for superior service, then bringing it to the other dealerships service department and being disappointed. There is one staff member by the name of Nathan who has been there for a long time, and I have to say he has made my experience there so smooth. He has always gone the extra mile for me as well as the team in front office. Also the sales team at the dealership is great for showing you and teaching you all about the vehicles . Kevin at the sales department is very knowledgeable and very patient. Looking forward to seeing you for my next Acura Kevin. With the best experience I've had here then other places in the past ,,, is why I love The ACURA brand ,,, oh and did I mention what great and fun experience Acura vehicles are to drive??

Greg Dudley

Excellent service! Friendly and helpful staff!

Peter Soltau

Great dealership, service staff are helpful and attentive. Their product knowledge is excellent! Always up front with what work is planned. Any work is completed within the expected time and a courtesy ride is always available.

Brock Jones

Great staff and location. Wendy treated us perfectly. even setup my phone for me too. Thanks again.

Lisa Donovan

Had a fantastic experience with the service department at this dealership. They got my car serviced very quickly and accommodated my need for a loaner car in the meantime as I live far away and needed to travel. They delivered great service at exactly the quoted price and my service rep explained everything to me in detail.

Nick Canzius

Great experience with both Sales and Service department at Acura of Barrie. Al was very helpful in answering any questions that I had while at the dealership and made leasing very easy. Service department has been great to deal with and very accommodating! I would highly recommend Acura to anyone. Great cars and nothing but good things to say about Acura of Barrie staff.

Floyd DeBarber

I came into the Barrie dealership for a recall on my 2018 Acura ILX and Paul who works in the Service Department was very informative as to what was being done to my car that day. He was very pleasant to talk to and to my surprise, offered a complimentary car wash. I have leased cars from other car dealers in the past and I have never been offered anything extra. Acura sure does go above and beyond for their customers.

Joe Cappelletti

Went in for service and the whole experience was top notch. Work was completed on time and staff, Nathan, was amazing. While waiting our salesman, Ryan, took the time to review the new models, MDX and RDX, and allowed us to take both for a test drive. I have purchased two vehicles at this dealership and will be back for a third.

Reed Barrett

Acura of Barrie offered great service for my 2016 MDX (B16 service) - a complete check up, brake service. It was on-time with no surprises. A replacement car during the service and a complimentary car wash. Thanks Acura! I like the confidence of knowing my Acura is safe and continues to meet all the factory specs.

Sean Robillard

The service department was excellent. Very personal staff. The car salesman who sold me the car even remembered me by name. They offered a shuttle service to and from my work and they called to let me know when the work was complete. The complementary car wash was also a nice gesture they offer. Will definitely be going back.

Andrew Reid

Fast & Friendly service. A very nice experience.

D Stergiou

Wendy Gillings made purchasing a car a fun and informative experience. She is knowledgeable, kind, patient and willing to answer all your questions. Everyone at Acura of Barrie was professional and courteous!

Tj H

Can’t say enough great things about my experience from start to finish with Acura of Barrie and my sales representative Rick Knight. Rick was absolutely fantastic and made me laugh a great deal. He was very easy going and not pushy which I, like most people searching for a vehicle really appreciated. Again can’t say enough great things about him. He made the experience enjoyable and totally took the stress away with his humour

Karen Koprla

We love our TLX and the service the Acura Barrie provides!

Fernanda Sampaio

I bought my Acura Rdx here and it was an awesome experience as it is with my servicing here dealing with Nate is always a stress free pleasure and always willing to make it right the first time.

Raymond Hong

Great friendly service. Complimentary car wash a nice touch and appreciated. Very pleasant experience.

Frank Squires

I had a visit to Acura of Barrie this week, in order to have snow tires put on my Acura MDX. Everything was done well, and even though we agreed that in the midst of a snow storm, a complimentary car wash was perhaps not practical, I was nonetheless offered one!! Will definitely continue to use Acura of Barrie to service my MDX going forward!

Arthur Needles

Recently I had my Acura MDX serviced at Acura Barrie. I found service staff to courteous, informative and efficient. The appointment took longer than expected but they kept me in the loop. I found the whole experience to be quite stress free. Thanks again Acura Barrie Arthur

Wyn Smith

Took our two Acura vehicles in for service recently and learned Alex, the service manager has recently retired. Sad to see him leave but delighted he’ll be enjoying retirement in our area. So pleased to see Nate get a well deserved promotion to manager of the service department. He absolutely is the heart and soul of the dealership and the glue that keeps us stuck on Acura of Barrie. Congrats Nate!

Ted O'Leary

Acura of Barrie has always exceeded my expectations when it comes to providing the highest quality of customer service with all of my vehicle inquiries!

Les Racicot

Purchased a TLX from this dealer and I could not be happier. Love the car and only minor issues in over 1 year. I have been impressed with the service and attention even the small issues get. My salesman Ryan always got involved to ensure my satisfaction and to learn all he can for future customers, thanks

Dale Steingard

Again I was very impressed with the very polite and respectful service I received recently at the Acura of Barrie service department. My vehicle was serviced quickly and proficiently. I will definitely return to have my two vehicles serviced with full confidence i will not be disappointed with their expertise and professionalism.

Scott Thompson

Very quick at repairs and maintance but services rep i dealt with was a bit arrogant. Told me the msgs i was getting from accura link should be dismissed and i shouldnt worry about it...... Y would accura have this setup if its to be dismissed when they send msgs

Julia Suk

Over the past 4 years, The Service Team at Acura of Barrie , more specifically, Nathan, has consistently exceeded my expectations. He is polite, thoughtful and acts with integrity with every interaction. He doesn't ever try to oversell services yet he takes the time to explain things reasonably and thoroughly. I can walk into the store and feel confident that my car needs will be met, quickly and cost effectively. My thanks to Nathan and the entire Team at Acura of Barrie.

Robyn Griffin

I called for a service appointment and they got me in on the same day. The staff were very helpful and knowledgeable and the work was done quickly.

Benjamin Morrison

The review is for the service department. I recently brought my lease in for warranty work. The process was quick, and painless. I was given a beautiful loaner car for the day. I had a massive amount of brake dust on one of my rims from a brake pad breaking, they took my rim off and cleaned it up beautifully. I'm happy.

Victoria Hart

Recently purchased a new RDX and am extremely pleased with the experience and service from Barrie Acura. In particular, from Nathan, Mike and Chris.

Kevin Inniss

I took my ILX for it’s scheduled oil change and the service I got was above and beyond my car was ready at the promised time. Great work guys. Thanks

Andrew -Anindya Tarafdar

I went for servicing my Acura at this dealership. I am extremely satisfied with the service and Nate was exceptional. He explained me everything and updated me on a regular basis, The vehicle was ready when promised. He was very friendly and professional and knew his job. The service was done to my satisfaction. Everybody in the dealership were extremely friendly and courteous. I will definitely go back again.

S D

This has been my first time dealing with Acura of Barrie. My sales rep was Paul Santaera, although he is new to the Acura team, you can tell he is well versed in the automotive industry. I actually went for a different vehicle they had on the lot, but it wasn't for me, Paul quickly understood what might be a better fit, and was able to show me a vehicle that I was thoroughly pleased with, and purchased it. I purchase a used vehicle, which had a very minor chip on it, which is being looked after. I feel negotiations were fair and trustworthy. Dealing with Mike and the rest of the team was truly an enjoyable experience. I will say for the last 30 years, I dealt with a different manufacture, as I tend to be loyal with people who I can trust and respect, I am hoping this will be the beginning of new auto purchasing venture for me going forward.

Carol and Peter Vanderpost

Service was excellent, reception is polite and very helpful, the salespeople are not pushy and let you make your own decisions. I would purchase another car from here again.

Earl Thomson

Called to make appointment which was made for Saturday. Got a call from Nathan tell us that due to the Virus Dealership would not be opening on Saturday for present time. Nathan asked when we would like to bring car in & made appointment. Also as Dorothy had to work supplied loaner for her. Got a call when car was completed & vehicle had been washed & waiting for her when she showed up. Nathan briefed her on service completed as he always does & she was on her way home. Excellent customer service. He is one of the big reasons we continue dealing with Acura of Barrie. We have been customers since 2003. Thank You

Neil Bloom

service staff was efficient, polite, and were great when it came to the added protocols for Covid-19. Service was performed well and in a timely fashion.

Maya Guy

Super! Very touching, polite and affable and above all - it is professional. I recommend.

Dave Meandro

I called my service advisor Nathan and asked him about availability for the next day as I was behind on service. I used the drop box and left the car. Next day Nathan texted and said it was ready..got the car back and it was washed as well. Can't say enough good things about Barrie Acura! Great people, service and clean and inviting showroom and wait area. If service is required...Nathan is a great choice as well as all others that work there. I wont take my TLX just anywhere!

Jenn Murray

Had fantastic service from beginning to end. Great location too!! I will definitely be back.

Maninder Dhaliwal

They don't believe in customer satisfaction , the dealership Manager has so much attitude. Acura is a high end and reliable brand in the market. But this dealership is ruining it.

Thanavy Jey

We purchased an RDX from Acura Barrie and were helped by Monica. She was an extremely lovely sales associate and met all our needs! She truly was an above and beyond sales rep. She was prepared to meet our needs for the car we wanted! Definitely check out this dealership and contact Monica to help you buy your car!

D. Smith

Car broke down and was towed here on a Sunday. I live approximately 2-3 hours north, and called first thing Monday morning to see if they could have a look at the car. They were great - they ran diagnostics, acquired the part and completed the work in the same day, all under warranty. Furthermore, the car was cleaned outside and in, which was a fantastic touch especially for an out of town traveler who was entirely dependent on them to return home. Special thanks to Stephanie at the front who was professional, courteous and a lovely person to speak with over the phone.

Sarah Correa

Great sales and service staff...always helpful and friendly.

Gwen Browne

Great service, professional staff, I would definitely use their service again.

Jon Cheek

Excellent, thorough service. Very convenient to do business here, and the whole experience from buying to service has been great.. I can always get an appointment within a week and they always offer a shuttle ride.

Gerry Lannigan

Friendly people who care about your vehicle.

Regent Lauzon

I have nothing but good things to say about Acura of Barrie. I purchased two new vehicles from them in the last four years and the sales people including Monica were always a pleasure to deal with. The service dept. has been excellent. I will definitely purchase my next vehicle from them.

Andy Gallardi

I have been getting my car serviced at Acura of Barrie for a few years now. The staff are always helpful, friendly and professional. I trust them to keep my car in good running order. They always explain what they are going to do and ask for my permission before proceeding. Whether it is offering me a ride or a car wash, they go out of their way to make me feel like a valued customer. I would highly recommend them to anyone.

Kevin Drouin

Great service as always from Nathan and the crew at Acura of Barrie. They never disappoint and always return your vehicle in immaculate condition.

Marnie Taylor

Best service!