Reviews of Vance Motors Dodge Chrysler Jeep Ram (Car Concessionaire)

Jim Rogers

Cool

Dominic Nadeau

Good..

Dennis Purcell

Michelle Richardson is an excellent sales representative, Zero pressure sales and most concerned about her customers. Yes, I would highly recommend Michelle if you are interested in your next vehicle.

Susan Simpson

Very nice sales people

Joseph Triolo

Purchased a 2021 Ram 1500 with Rambox and Split gate. This was all done sight unseen and have never even visited this dealership. That being said, I was well taken care of and felt that my business was much appreciated. They delivered the vehicle to me from Bancroft to Stouffville and took my trade in back. Lots of trust and commitment for such a deal and I am very happy with the result. I would definitely search them ut again when it is time to make another change!

George Flemming

Chrysler, jeep, dodge

zoltan urban

Old place but the service of the sales staff the owners they make up for the lack of show room. love to go there nice people

B Gauthier

What great service and knowledge! Was only looking at trucks but Michelle was professional and knew her product! A browse of trucks turned into a purchase!! And Gloria in financing was amazing! What a great team!!

Mary McConnell

Chris was very helpful

Tanya Sheldon

I had the pleasure of purchasing my first Jeep at Vance Motors. Michelle was my sales rep and she was AMAZING! Super nice, and very helpful. She went above and beyond to answer questions, do the little extras and make sure I was happy with my purchase. Thank you so much Michelle!!! Shout out to Gloria in finance also, super knowledgeable friendly! We were working on a short timeline and she made everything work within it. Thank you Gloria! Overall great experience, and awesome teamwork between these wonderful ladies! Thank you again, I love my Jeep!

Darryl

Wonderful experience with all of the staff from the moment I walked in til delivery of my new vehicle . I would like to thank Michelle for her personal attention to all of the details of the purchase process. Great Staff throughout ...thanks

Duckydad M (Jim)

The only place to buy a Dodge let alone any vehicle!

Mike Cadney

Great dealership, great staff.

Tara McMurtry

Chris Baker was responsive, flexible and courteous. No hard sales tactics here. I would recommend based on my experience.

Jeremy Borthwick

Great people and service

Laura Childs

The BEST, and I mean BEST, Dodge dealership to buy new or used. We put many miles on vehicles. Over the last few decades, 5 Jeeps and Rams (plus imports, but not again) have graced our driveways and the best deals, the best service, and the best all-round sales experience, has been at Vance Motors.

rajrai75

Had a very nice experience, customer service was great, admin was great.very friendly people. No hassle purchase. Will contact Vance Motors again for my next purchase.

Barry Stringer

Great dealer ship.

Humberto Carolo

Great service and sales experience! The service team had my car repaired in record time. Super attentive and responsive. Thank you John and everyone there! Char in sales was fantastic to work with - knowledgeable, friendly, keen to work with us, and did not pressure us which we really appreciated. I wish we had this kind of quality service and care in the city. They earned our business and loyalty, that's for sure. Highly recommended!

Jamie Young (Younger)

It's got some really great Jeeps there . Everytime I go by there I have to stop an check out the new arrivels that are on display. . L

Towering Pines Cottage

Char got me into a Jeep Rubicon! No fuss no muss, everything I wanted, she was so accommodating very thorough and quick to respond to any questions I had. Everything was taken care of, I went to pick up my vehicle and she took the time to set everything up the way I like it, showed me how to use all the options, no rush or pressure. Not to mention the thoughtful follow up. Love love love my Jeep Karen Easlick

Mike Baldwin

Great place, awesome service

Chris Grant

I have purchased many vehicles though Vance Motors for my use in Real Estate In Bancroft. Great easy access and convenient location.

Stephen Kalyta

Sold my baby, a 370z anniversary, and got a truck. Chris made the non-pressured sales process work for my separation anxiety and we were delighted by the result. These are salt of the earth people, trustworthy and customer-oriented. They could teach a thing or two to the clowns I have dealt with in the past. I would not hesitate recommending them.

richard provost

pleasant to deal witj

Dianne Fitzpatrick

The Staff at Vance Motors is always so helpful to us!

Wendy Sutherland

Just bought my 2018 Jeep Wrangler from Char at Vance Motors and I was so impressed by the excellent service and attention that I received from this dealership! Every little detail of the transaction was done without pressure and people were so friendly there. I am not from Bancroft but my sister is and she recently ordered a new vehicle from them as well. Highly recommend this dealership!

David O’Brien

Vance Motors provides outstanding customer service and excellent after sales service. Everyone on the team takes a personal interest in your purchase and makes sure all of you questions are answered. Special thanks to Char and Glo, for helping with my 2021 Grand Cherokee - I will be back for the next one in a few years - but first I want to enjoy this one.

Robert Ramsdale

3hrs for a 9am scheduled oil change and hitch install the mechanic said was the easiest install he'd ever done. Loosen 6 bolts, install, tighten 6 bolts. I value my time too much to return.

Lianna Bauman

I bought a used vehicle from Vances and I was very happy with the service I received. I would definitely recommend them to anyone!

stacey wilkins

Great staff and a great place to purchase a vehicle.

Emily M

Great place to buy a car! Highly recommened Chris. Staff is very friendly and quick to get back to you. Great customer service.

Kurt Betournay

straight talk, no hassle easy buy ,,,,

Eric Lodgins

I bought a used car from Vance. Chris and Dyana provided excellent service and the car was well priced. I live an hour away so I bought the car sight unseen: their positive reviews gave me that confidence. They even plated the car and transported to my doorstep ready to go (at no additional charge). I would definitely buy another car here.

Karen Graham

Vance Motors have been so great helping me with the purchase of my vehicles. The staff are very friendly and helpful and go that extra mile . Being a woman, I appreciate that I can deal with Char and she gives me all the information I need. I will continue to go there for all my cars needs and service.

Josie Elogio

Thank you Michelle and Gloria for all your help with my new vehicle. The team at Vance provides great customer service. Really enjoyed my experience.

Brenda Hines

Friendly knowledgeable staff made what could of been a stressful situation at my age (senior) into a pleasant experience - will definitely refer Vance Motors to my friends

Cynthia Haskin

Very kind and caring, no pressure on buying a vehicle which is a bonus, they go out of there way to accommodate there buyers, I highly recommend them and definitely ????% will shop there again, Thanks Char and Gloria for the wonderful service, ????

Joel Ideson

Excellent prices! Good purchase experience. I'll shop here again when I need another truck!

Steve Selway

Very accommodating while passing thru town The service and parts department highly recommended with amazing staff Definitely worth the drive

Scott Weese

Had a problem with the brakes on my car on the way to Bancroft and stopped here for help. The service department got us back on the road in no time at all. Many thanks to them!

Laurel Lovell

Chris, Diane and the rest of the Vance Motors Bancroft team made buying my first new vehicle an amazing experience! Thanks again guys!

Bryce Armstrong

Great experience, found the best price online (rated below market value and less than average km on auto trader). They were very accommodating with my family as I had 2 kids (2&5) and everything was prepared when I arrived. Great follow up after I purchased the vehicle and standing behind their product! Would definitely return for future purchases!

Robert Bruce

Great experience with Chris an Dyana . The vehicle I purchased online was exactly as described and is a joy to drive.

Jeff K

Exceptional service! We were stranded at Bon Echo park with a truck and RV trailer and Steve and Mai squeezed us in to their full schedule, just before a busy summer weekend. The needed parts could not get there in time so they sent an employee in their car to another dealer to get them and had us back on the road by Fri night. I wish I had a dealer like this closer to my home.

Scott Campbell

Easiest vehicle purchase I’ve ever made. Michelle was great to deal with, her no pressure approach made the entire process very easy and comforting.

Joel Neuman

Excellent sales and service Thank you to the helpfull staff!

Guy Degagne

Courteous staff and service. Very knowledgeable and willing to help indiscriminately. As a result of roadside assistance I dealt with Vance Motors and it was such a good experience that I purchase a vehicle from them.

kevin adnitt

I have to say michelle and the owner of Vance motors are the most accommodating dealership i have every dealt with. We traveled over 3 hours to see a used truck. Michelle arranged for us to see it at the owners house after hours. Truck was a little rough mechanically. However michelle explained that it still need some work for certification. They went over and above what I would expect with truck from a dealership. They even met the time line requirements. I highly recommend them for all your vehicle needs and will definitely purchase from them again.

Daniel White

Have purchased my last five vehicles here and will definitely go back there for number 6

M Hurlburt

The best price in Southern ON for the vehicle I was looking for. Very helpful staff. They really seem to enjoy working there. Seamless and pretty quick process...a bit out of the way but worth the beautiful drive and best price. Thank you Vance Motors. I would highly recommend.

Barbara Dick

My recent experience buying a used car at Vance Motors was very positive. Michelle was wonderful to work with, very helpful, knowledgeable, friendly and non-pushy. She answered all my questions and gave me a thorough tour of the car and all its gadgets before I set off on my own. As a senior woman, I especially appreciated her help in setting up the technology so that it was in sync with my phone. The car was spotless, the price was fair, and overall, I'm very happy with my purchase.

Edward Dubrowski

Like

Vicki Foster

Sales is excellent. But the Auto Service staff (Only 1 staff member) is very rude!! I have never been treated so badly by someone.

Guy Lacroix

Very happy with my buying experience at Vance Motors. I live almost 2 hours from the dealership but their fair pricing and no pressure sales approach made my purchase well worth the drive.

Brandon Kejick

Be careful at this place. My mom just bought a used vehicle at this dealership only to find the air conditioning is useless, the stereo and GPS malfunction, and the windshield wipers weren't even the proper size (she found this out during a storm). She paid in full for the vehicle. I would rate this minus 10 stars on her behalf if I could. Scam artists.

Katie Robinson

We had a fantastic experience buying our new Ram 1500! Michelle was so kind coming in on a day the dealership was closed! So helpful answering all of our questions. We highly recommend Vance Motors dealership in Bancroft

fitzy851

Worst customer service and would not recommend. I was trying to purchase a vehicle cash and they made every excuse not to sell it. They just want people to finance so they gouge you on the interest.

Mike Dickinson

We had a great experience! Michelle was very knowledgeable and courteous. We will recommend you to our friends.

Marianne Urke

On the way up to Bancroft the heater stopped working during the deep freeze after Christmas. Called Vance Motors and Karen was very nice and accommodating. Told me to come in and in a couple of hours the heater was fixed. Very well run place. Highly recommend them.

Brandon Males

I’ve purchased two vehicles now from this dealership. I’ve dealt with Charlene Nulty on both transactions. She is an absolute delight to deal with, and so helpful! I must have had a hundred small requests and she never seemed annoyed or bothered and always had the answer I was looking for. When making such a big purchase it’s nice to feel as comfortable as Char made me feel, there was no pressure or stress. I actually bought my truck without even going to look at it, just what I saw online because I live three hours away, Charlene made it feel as if I was in the truck smelling the new car smell without even being there. She was available every single time I called her. I highly recommend buying a vehicle from this dealership and ask for Charlene you won’t regret it. When it came to finishing the transaction I dealt with Gloria and she was also phenomenal! going through all the final financing details was a breeze and she made me aware of certain add ons that I could get but never once made me feel pressured or uncomfortable which I really liked. At the end of it all, my experience from A to All black Dodge Ram driving off the lot was fantastic. Highly, highly, highly recommend Charlene, Gloria and of course Vance motors.

Adam Hagerman

Vance motors in Bancroft has a great staff and was very fast and take the time to explain everything with you and what they offer

Della Davey

Exellent service. Thankyou

Peter Pilgrim

I've purchased several vehicles from Vance motors and have always been treated with first class sales and service. It doesn't get any better.

Kori Zwarych

I am blown away at the service I received from Vance’s employees - I usually deal with Peterborough and am so happy I made the shift - I felt like I’d been a long term customer and was impressed with their diligence, knowledge & passion. I will 100% be back when it’s time to trade in!

Mark Ellison

The experience of purchasing our Nissan was fantastic, a very very pleasant experience. Chris Baker is the greatest guy , no pressure, very kind and patient I would highly recommend Vance Motors. Gloria was great and a very kind friendly person she even picked us up the day our car was ready. We also met Matt very nice guy too. We were very pleased with everyone , Kevin is fortunate to have such a great team. We will always remain customers of Vance Motors , thanks guys!

Matt Mercer

Always receive good service and staff are super friendly.

Rochelle McGarry

GREAT experience all around! Customer service is importance and my experience lately has gone above and beyond anything I could have expected. Charlene was a great … I contacted her a couple of weeks ago and asked her to be on the look out for a used car for my family as we wanted an extra vehicle. I gave her my wish list and she had me fixed upright away with test drive. We were sold and on the day of delivery Char realized the touch screen was not working and she promised to follow through and get it working. Today I went to get the diagnosis and it was a much $$bigger job than expected. Char contacted me right away and promised to order the needed parts and service and this dealer held to their promise to pay to get it in working order. Mr. Vance, your team and your customer service always prevail and my experiences have always been positive ones!

Cindy Fugaccia

Very friendly staff

Tina Kroon

Great experience buying my Jeep at Vance Motors. Chris and Dyana were great to deal with. I would recommend Vance Motors to everyone.

Art Bach

Have purchased 5cars there over the years

Lisa Page-Bourne

The experience buying a vehicle from Vance Motors was exceptionally positive and pleasant! My Jeep Grand Cherokee is amazing and this dealership made my goal happen. I got everything I wanted and more. The service I received from Char, Dyana and Gloria was a 5 star not to mention, all staff interactions had been friendly and approachable. I live 2+ hours from the dealership but their pricing and friendly, knowledgeable staff made my purchase well worth the drive. I highly recommend purchasing a vehicle from Vance. I will remain a customer of Vance Motors!

Mark Cheyne

Quite a pleasant experience. Was not expecting to update vehicle but a very good deal came our way. Thanks for the seamless exchange as all was taken care professionally. Education was great and updates explained clearly. Even the payment not painful. Well done to all the people we dealt with. Thanx again.

Mervin Steckle

We just bought a new 2021 Ram 1500 from Vance Motors and were very happy with the way we were treated . Michelle was very pleasant and and helpful to deal with .Am glad that we made the drive to Bancroft.

Faron & Tanya Brown

Always Wonderful friendly service from the team at Vance motors ????

Jaci Doell

Just purchased our 1st Jeep. New to us. Chris and Dyana made the entire process easy flawless and a no pressure experience. They answered our questions and took us through the whole process and were willing to be available when we were. Exceptional customer service from both. We are looking forward today day one of our driving our new suv. And it can tow.! Thanks again.

Scott Guenther

I traveled over 6 hours to buy my jeep from Vance motors. It was an amazing experience. From picking out my new jeep to picking it up. Char was truly awesome. She was professional and has great customer service. She made the whole process smooth. The dealership when out of their way to accommodate my need of a pick up on a Saturday when they are closed. I did encounter a small problem on the way home. As so as I was able to call them the dealership had no problem fixing it. Would highly recommend them if you need a vehicle... I would

Esther Sipe

Awesome service

Tammy Labombard

First class, honest and respectful. My Jeep Gladiator is a beauty and these guys made it happen!! Would recommend and advise one to go visit or call them in Bancroft such a pleasure to work with. Thank you Char for listening and for the team in making it happen.

Sue Sutherland

Fast, efficient, friendly service. They went out of their way to help me.

Adrian Blizzard

Fantastic experience every time I come in to the store . Sales and service staff very approachable and professional , would recommend you try them out and see for yourself .

T McD

Great friendly staff always going one step farther.

Carol Pealow

Good place to buy cars

Robyn Sills

Bought my used Jeep Trailhawk from Vance Motors a couple weeks ago, and I love it! They had great service and Michelle and Dyana made the process quick and easy. Definitely would recommend them to anyone looking for a new vehicle! :)

Mathieu Boilard

I was in touch with Chris. I submitted a heavy duty truck configuration to him via e-mail so I could get a quote and some answers. I was very well welcome. Very good follow up by phone and e-mail. Would consider this dealership for a future purchase.

Keld Hougesen

My wife and I recently purchased our 2021 Jeep Cherokee from Vance Motors. Michelle handled the sale and she was outstanding, very knowledgeable , helpful and friendly. Gloria handled the paperwork and she was very professional, answered all our questions and made it very easy to understand. Both deserve high praise for their professionalism and friendly service. Thank you to both of them. Keld and Helen