Reviews of Windsor Ford (Car Concessionaire)

Cory Mo

Contacted Windsor Ford, looking for a pre owned SUV. I was connected with salesman Tom Disney, who arranged for me to test drive a unit i was interested in. Unfourtunatley i didnt like the unit, and they didn't have anything else i wanted. Regardless, Tom stayed in contact and kept me posted on a few units coming into the dealership. It was a very positive sales experience.

hicham elhaiba

disappointed for my experience with windsor, i was bring them my car and explain to them that i need to fix my left steering wheel control, i told them that i got the part and replace it the price of the part was arround 42$ but its not working that mean it could be the wire or something else, so they took the car and after two hours they told me that i have to change the part for 1800$, i was surprised and i said no i have to take my car and they ask me to pay 194$ for diagnostic without doing anything, its my first time and it will be the last time

Jason Cassidy

Brushed me off and literally almost laughed in my face

Todd Smith-Salter

Very pleased with the experience of purchasing a used Flex from Dave Ostrom at Windsor Ford. He was helpful, courteous, professional, and transparent. I would recommend him to any of my friends looking for a vehicle.

Leaky's Bike-It

This is in response to a previous poster. BA R (Bob Robinson) from a few weeks ago. I am really wondering what was truly going through your mind when you went to the part counter. My thoughts are that your expectation were not realistic. I deal with the parts department a lot and never had noting but respect. Very knowledgeable staff, very friendly. Their job is to provide parts and parts knowledge to customers.... not to be mechanics. If they had said they do not have tools to check it then that is that. Do you want to walk into a parts department have no one to serve you because they are all out installing things. Sounds to me like you severely over reacted and probably go back and apologize. And while I am here. Good job to all at Windsor Ford. What a great place to be dealing with. I wish all businesses were this way.

shaun groenendyk

Amazing service

Leon Drouin

New place. Looks great. Went there to look for a used vehicle. The salesman kept in touch to ensure we were looked after.

Doria Zacharias

Five star service. Thanks Windsor Ford!

Derek Sallows

We take our 2014 Ford F150 here for all our services and never have an issue whether you wait for your vehicle or leave it with them they always try to get you back on the road ASAP. Keep up the good work windsor ford.

april pierson

Biggest most beautiful ford dealership I have ever laid eyes on! Wow! And great staff.

Andres O

Excellent service, always on time. They call me once the service is done. Windsor Ford service our company cars and trucks and do a reliable work on it.

Maggie Morrison

Windsor ford has done nothing but give us excellent service. All the employees are happy every time I go there.

Liethe Julia

Loved it. Just tell 'em what's wrong and they're on it. Quick service. I was very satisfied :)

Denise Ouellette

I have been purchasing and leasing vehicles from Windsor Ford for over 25 years and my experience has always been an awesome one. The sales, financing, and service departments have been a pleasure to work with. I feel well looked after. I would recommend them for sure.

Michele M

Big thanks to Peter MacLellan for the BEST car buying experience I have ever had! He really made sure that I got everything I wanted in a vehicle (and more, I love my escape) and I didn't pay more than I was comfortable with. As long as he is selling vehicles I won't be going anywhere else.

David Fox

Windsor Ford keep sending me emails reminding me they want me to provide feedback so here goes. I had multiple error codes showing up. Took it in and they diagnosed overcharging as the problem. They cleaned the battery posts for $250. Two hours later I was back with the same error codes showing up. Left it ovenight. Diagnosed a short in the alternator wiring and fixed that. Cost 750 dollars. So for $1000 I got a short in the alternator wiring fixed. Seems a little expensive.

Keith Moore

Large indoor show room. Friendly, sincere staff. Ready to tackle all requests. I would imagine with a high rate of success. Showroom, sales, service, parts. Even if you're not a fan of Ford products, you'll enjoy their service.

Rob Varley

Updated review. Their techs have been able to fix some things on my truck Hansen couldn't and I'm quite impressed. I'm very impressed with the new Windsor Ford. I'll be going here going forward.

corwin Gibbons

Great dealership

Chris Hingst

Had some issues at a different tire place that tires had nothing left on them and were damaged. Went to Windsor Ford and had Terry take a second look at them as I thought they were new, answered not only in great shape but look like less then 50,000 km on them want us to put them on now? Great service and very professional took the time to show me what to look for on tires when getting to end of life.

Susie Lefferson (SusieQ)

I think this is the first time that I've had to post a bad review, mainly because I'm so frustrated and fed up. We had a terrible experience with the service department. Suffice to say, they tried to charge us over $800 for a "problem" which was under warranty, but they blamed it on a wire which would not have enabled it to be covered by warranty. They kept our truck for three days and didn't even bother to call us for updates. We had to do all the communicating. In the end we proved to them that it was a warranty issue. When we got in the truck they left us a few "surprises"; a promotional water bottle thanking us for our business, and the panel for the fuse box, lying on the passenger floor next to the open fuse box! Since then, we've had an issue with the engine light which Bannister Ford investigated, only to find that the evap line was never reconnected after being serviced by the "professionals" at Windsor Ford. Be careful!

Ryan Matheson

Jen is service always goes above and beyond to ensure any issues are handled and taken care of in a timely manner

Melissa T

Love the people. Service is excellent. Will keep going back. Between the 2 ford dealerships in town- these guys were friendlier, more honest, and got me into the vehicle i wanted....after the other dealership told me no way. These guys are where its at. 100%. Keep up the good work!

Keanan Ehl

Went above and beyond! More than happy with the service and they make sure you drive home with the vehicle you want.

Disco Stew (Smash)

Windsor Ford made buying my new truck a breeze everything was smooth, fast and very easy the whole time. My salesman Thomas Disney was awesome about keeping me informed during my wait time and never missed a beat while helping me. Thanks Boys

Lanna Christie

Great friendly service! Very accommodating.

Karyl Jaschke

Abe Dueck and Mark Haacke made my experience so easy and comfortable. I was very intimidated going in as vehicles are costly. But that was so not the case. Thank Windsor Ford for the excellent customer service!

Ottomaro Lopez

My wife and I came with a low expectation of buying a new vehicle. We were not disappointed by the customer service and quality team behind Windsord Ford. We were offered a good deal and we were never rushed and it all happened in our own time. Edgard came on his day off to help us out and make sure we were taking the right decision. So thank you guys !

M White

Do not take your vehicle to this shop. They will steal you blind. Make excuses and offer you a pittance of a gas card to cover your stolen items. Absolutely disgusted. Managers Dave and Dave putting me off giving me the run around. And defending theiving employees.

Derek Kitchen

Our salesman made the experience very easy. Not pushy, relaxed and accommodating.

Jennifer Eady

After my first review was posted I got multiple texts from the salesman to the point I had to block him. I feel that these reviews are tools to learn from your mistakes because of how your customer service made someone feel. I have edited the narrative in hope that the salesman can learn to be better next time. Things to do better: 1) listen to what a customer wants; 2) discuss options (new vs used; finance vs lease) up front to narrow down the search and save time; 3) ask important questions like "will you be trading anything in?" before diving into number crunching; 4) make a customer feel like you care by offering to keep watch for what they want instead of abruptly ending the conversation when you realize the person isn't an open and shut sale. I have dealt with many pleasant sales people around BC and Alberta who had vehicles I was interested in posted online but were sadly sold. These people were patient (I know wanting something used and specific is not an easy sale) and they offered to keep my digits in case they saw something like it in their inventory. Those are qualities to aim for as a salesperson.

Eric MacDonald

It is good to see a business run with communication between the staff members and care for the customer. Such a easy process with my purchase with Windsor Ford. Thanks to everyone who helped and recommend this team to anyone looking for help finding the answer to what works for 'you'.

brennen isaac

Service counter and or the people that receive keys from tow truck operators are very unorganized. And when it comes to owning their screw up, they make it your fault for losing keys and paperwork for a full 24hrs. And ask if theres is a problem after losing all paperwork and keys for a day. Or use the excuse, "we used to be a smaller dealership, and now we are huge, it's hard to adjust". Just cuz there is more square footage, doesnt mean receiving keys and paperwork has gotten any harder aka your job.

Darren Walker

Fantastic location with a large selection of used vehicles in Grande Prairie. Service and sales were great to deal with!

Darlene Repka-Smith

This Family owned business has been a staple in our community for 3 generations. Go see Pete and the sales team for low pressure and honesty. Nothing but good tings to say!

Sheat Welding

Great communication, definitely a fun and professionally run establishment. Shout out to service and the shuttle team, my only concern would be to get a funner shuttle itself like the Mach-E but that's just me nitpicking.

Noah

Friendly people and very good service.

Drew Rogers

Really enjoyed dealing with Kyle for the purchase of my F150. He was very thorough and made sure to go over all the different features on my new truck before I left. Everyone i interacted with at the dealership was so friendly and went out of their way to make me feel welcome. Thanks Windsor Ford!

C S

Dealt with Tom Disney as a salesman and he could not have been more thorough, fair and attentive. He made sure that I was not only happy with the decision I was making on a new truck but that I was happy with the trade in value. This is the second time our family has dealt with him and we’ll continue to go back. The management and financial staff gave me a better experience than I’ve ever had before and this is why I will continue to shop local in Grande Prairie. This type of experience at a dealership is something I didn’t know existed.

Cor van Tonder

I was welcomed by Edgar who helped me choosing and finding the perfect car. The financial department was very effective and had everything sorted out in no time. All together the service was tops. Thank you all.

Michelle Williscroft

Poor service, not concerned with resolving problems and found service staff rude. Would not recommended this dealership.

Jacob Friesen

Building looks cool. Service is pretty great too.

David Mury

Great customer service.

Kurtis

Preston was very helpful very knowledgeable in getting us the vehicle we wanted to look at and the trade went seamlessly and we were driving away within a short amount of time great job ford team

Bradley Gregg

All problems were fixed under warranty in a timely manner, thanks!

GOON SQUAD

I recently bought 2015 jeep wrangler from Ford Kyle was my sales consultant had a wonderful experance very nice and respectfull sales consultant highly recommend you stop in and talk to Kyle if your looking for a new or used vehicle and will treat you good.

Patrick O'Halloran

Excellent service

Julia Taylor

I would 100% recommend servicing your off road vehicles here!!! Amazing service by Adam I was always kept very informed on the work being done on my quads, very happy that we brought them here for repair!

Ochell Delima

Thank you Windsor Ford, highly recommended for new drivers like me. They give good deals for new vehicle ???????????? Thanks Ryan and company for the big discount ????????????❤

Shawn Foy

I bring my work truck here for servicing, they are always friendly and quick !

Jack Durgan

What a fantastic experience with Ryan Lane. They didn't have the Mustang i wanted in stock. Ryan went to work and found the car I wanted. Then on his day off he drove me to pick up the Mustang from the other dealer. I drove it back to Windsor Ford and he promptly took it in to be detailed. Their detailer did an absolute fantastic job. From the reception girls to all the sales and finance staff it was as great an experience as you can get. Thanks Ryan and all involved!!

Shawn Muise

I just got home from Windsor Ford Grande Prairie,"What a terrible experience".

Kit

I just got a chipped key cut, to use for spare. Cost me $260.00 almost. That’s a little pricy, Service was great though and cheerful staff, in all it was the price that bothered me.

R Construction

Don't usually use reviews but did so just to write about the great experience I had buying at Windsor Ford in Grande Prairie and dealing with the sales team. After having tried the other Ford dealer in town and feeling like I wasn't being given the honest truth I was given advice to go see the sales team at Windsor and happy I did. No pressure, thorough and easy to deal with on the purchase of my new F-150. Would recommend this dealer to anyone in Grande Prairie, Thanks again Windsor Ford!

Cody Moulds

STILLWELL IS A BEAUTY

David Blackmore

perfect

Pamela Brown

What a great bunch! From the girl at the desk to the sales manager, the finance gal and Kyle, the salesman that sold me my new SUV. This is the place to go for your next vehicle :) just ask for Kyle, he was great to deal with.

Hello Yall

I had a excellent experience buying this truck. I asked a lot of questions and they went above and beyond with their service including dropping the vehicle off at my house.

Melvin Ferguson

Windsor Ford answered their phone when I called. They answered my parts inquiry right away. When I drove into town for the part, I received service right away and was done in a matter of minutes. Can't say I received the same service from their competition what so ever, in fact it was quite the opposite.

Alexie Lucas

Fast speedy service done right the first time!

Holly Wiens

Abe was my salesman and he was an absolute gem! He wasn't pushy at all, was informative and very friendly/easy to get along with. Him and his staff really put in the extra effort to make us feel as though we were among friends and went the extra mile to get us the best interest rates. If buying a new vehicle and talking to a salesperson makes you a little nervous I highly recommend going over to Windsor Ford and talking to Abe; I promise it will be the best experience :)

John Krahn

Poor service

Adrienne Paul

I was looking for a Truck and Jalisa was very Helpful. She did everything she could to try and accommodate us. Great Job. The Accounting department was also very helpful.

Greg Backmeyer

The service and sales provided by Howard Beasley at Windsor Ford were exceptional. We love our truck.

Darren Young

Wasn’t overly positive. Had my 2006 mustang in for a parasitic draw issue. Spent $1000 to have it diagnosed and repaired but that didn’t fix the problem. Brought the car back and was assured it would be diagnosed for free. Got a call several days later saying they couldn’t find the problem and wanted me to pay for an additional 8 hours of time to diagnose the issue. I refused and picked up the car. This car is only driven in the summer and has had every service and maintenance done at Windsor ford. I am extremely disappointed in the fact that a major dealership can’t even stand by their product and complete a repair that I already had a thousand dollars into. I want expecting the repair for free but after spending $1000 to not fix the problem I expected a quick and free diagnosis before proceeding and the dealership could not deliver.

Joshua Seevaratnam

I brought my F-150 into Windsor Ford GP, because there was an issue with my drivers door lock not functioning correctly. The fix was completed very quickly, a vehicle inspection was also performed (part of the warranty) and everything was perfectly good. A big thanks to Renae Arnold the Service consultant and also D.Desfosses the Technician who worked on my Ford. Keep up the great work and professional customer service. Many thanks, Josh 17-Aug-2016

Laura Fraser

Jalisa Jensen has the best customer service I have ever experienced! Will be recommending her to all my friends. :)

Claire McFee

Horrible Service Department - We work all throughout Alberta and I have never experienced service this bad. The truck went in the night before with a possible rock in the brakes, the next day we had to hound them for a response and final got results 5 hours after it was 'supposed' to go in. Laughable.

Kristy Peterson

Dropped my vehicle off at 10:30 am for a prepaid maintenance service (oil change and tire rotation) as well to check the air bag light that had been on. It is now 2:45pm the next day and I still do not have my vehicle nor have I had an update that is more than "we will call you when it is done." For an appointment that should have taken an hour to an hour and a half, it is unacceptable. This is the first and last time my vehicle will be serviced here.The only reason for 2 stars is Pat, the courtesy driver and her amazing popcorn and Renee at the service desk who took my many phone calls and was understanding and realistic. Very frustrating experience that was made a little less frustrating by those 2 women.

Selim Schoepp

Great friendly fast service

Kristi Roy

The service people are nice - however - I was told that my issue was resolved but it was not. I was told that the sensor light that was on had no effect on my cars issues. They machined my rotars which actually did nothing but make me need to replace my break pads and rotars and the original problem still existed. I went to another mechanic and he replaced the senor and magically the issue went away. When I left the Ford garage I was told that they did not know what my cars issue was and the next step would be to replace the entire brakes and that would be very expensive. so yeah, not impressed.

mike hibbs

Friendly place well knowledge and no hassle you to buy always be sure to take the vehicle for a test drive before you buy thanks

Keith Weldon

Fantastic service as usual

Dragos Hantescu

Just received my 2021 F150, it was a special order . It took a bit until I received it but you know the problem, chip shortage. Windsor Ford don't have any control on that. I appreciate how fast the delivery was and also the very good price. I've been shopping a while and Windsor Ford gave me the best price. So good service and best price !

Peter Male

Excellent service, quick and painless other than they under pressured my back tires after rotation so the low tire pressure light was on (figured they would have noticed that). I was in a hurry so I just got a tire shop to top them up later. However, it was a good experience overall and the staff were friendly

Shelby Fitzpatrick

Absolutely wonderful experience! Preston and Porter made sure we were happy with every little detail of the process. Highly recommend Windsor Ford to anyone looking for new vehicles!

Doraine Grenier

I called ahead for an appointment and was accommodated well. The service went well for the most part and the staff were very helpful. Not sure how I ended up with a broken cubbyhole but that may have had several causes. Not quite as helpful as my first visit with them but still very interested and conscientious about imparting useful information. The problem is more the vehicle then the service and assistance. It seems to keep having the same problem and replacing the computer module repeatedly at a cost of over $1000.00 each time is really not acceptable

Rebecca Morin

I have lived in the peace country for 30 years and Windsor Ford has always been my dealership. I have been treated with respect and integrity by all facets of this business. I am incredibly proud of this family owned business in our community that really needs people where they're at. I have family and friends that I have referred to Windsor Ford and they too have had a very good experience.

Eduard Urich

friendly people

Crystal Young

Very friendly and helpful. Even with my own personal obstacles, they were very patient and understanding. Sheldon was amazing and helpful.

Dean Carty

Winsor Ford has been great in servicing my vehicles, they are always willing to do what I need done in the amount of time I have . They do there best to answer all my questions that I have about why and what causes the issue, I am very pleased with my service.

Miranda Boivin

This is the third vehicle my husband and I have bought at Windsor Ford through our salesman Tom. He is very knowledgeable and excellent to deal with and he goes above and beyond for his customers. I am very happy with my vehicle and the service I got at Windsor Ford.

Maria Strickland

Passing through from the lower 48 and our truck was having steering issues. Upon calling the night before they let us know they were booked but if we can get there as soon as they opened there might be a chance they could help us. My husband got there the next morning and Jim Shay went ABOVE AND BEYOND to figure out what the problem was. After a FULL day, it boiled down to the trailer we were towing was too much weight for our snow tires therefore causing the truck to be all over the road. Put different tires on the rear and off we went without any problems. A big THANK YOU to Jim and his team for helping us out. The Floridians!

Todd Wohlgemuth

Good friendly service, staff are very nice a easy to work with.

Corrina Spooner

My experience here was unreal! Smooth process, everyone was very friendly, and my sales guy Kyle was the BOMB! He made sure I was 100% happy and bent over backwards to make sure I got the exact truck I wanted! I Would definitly reccommend dealing with Windsor Ford :)

Andrew Knoot

Good customer service and work was completed on time. Much better experience than the last time I went to Hanson Ford.

Casey Caines

Would not recommend for service department whatsoever. Brought my vehicle in to be diagnosed and serviced. They incorrectly diagnosed and didn’t even test drive after replacing a part to know that issue was clearly not fixed. If they would have they would have seen acceleration loss AND SMOKE billowing out of my exhaust. Then they offered to replace part that actually needed to be done (while still fully charging me for their incorrect diagnosis and the completely useless part they put on the day before). So essentially they don’t know what they’re doing, they don’t actually look into what their code readers say to see if there’s any issues, and they don’t stand behind their work. 0/10 recommend. Save your money & go on youtube. It’s free & it’s the equivalent of their mechanics.

chris becak

Very helpful staff, Preston made sure the vehicle i got was just what i wanted. The vehicle was delivered late so that's my reason for a four star review instead of five, but other than that the experience was pleasant.

Kyle Small

Purchased a new F-150 from Windsor January 2020. Abe was the sales person that helped me, and I can honestly say it was one of the best buying experiences I have had. There was very little to no pressure in his sales practices. Abe worked hard to get my business and get me the best deal possible, and was very knowledgeable and attentive through the entire process. I was also surprised when I met the finance manager Kathy that I also didn't feel pressured there to purchase additional warranties, add-ons, and maintenance, at other dealerships I have found this to be the case. Kathy was lovely and I really enjoyed that part of the deal as well. Despite not having the truck on the lot that I wanted Abe was able to find and bring in exactly which truck I wanted. It was refreshing the work with a dealership that acted with honesty and integrity. I am a very happy customer.

Monique Racette

We cannot thank the service team and shuttle drivers at Windsor Ford enough for what they did for us when our truck broke down on our way to Grand Prairie from High-Level. We walked into Windsor Ford ,without an an appointment, and they took us right away. Turbo needed to be replaced so they had one hot shotted from Edmonton and it would be there the following morning. They had the work completed on our truck by 1 p.m. They even brought the truck to us at the hotel. They were very accommodating considering we also had our dog with us. She met some wonderful people in the showroom . They were able to drive us to our hotel and to my appointment which was the main reason we were going to Grand Prairie. We are definitely going to purchase our next vehicle at Windsor Ford. The main reason we would is because we got great service and we were treated as a valued customer even though we never purchased our vehicle there. Keep up the great work.

Matthew Moeller

I drive an hour and a half from my local Ford dealership to come to Windsor! So far the only dealership I've found that works with you instead of scamming. thanks for being great!

Eugene Markevics

Best People out there. Big thanks to service adviser Sarah she was amazing.

Gavin Hawkes

This was our first time having any work done at Windsor Ford. We had bought an older Ranger from a private seller that had known issues. We took it to Windsor to sort it out because it required dealer programming to fix the computer issues. The shuttle service was great and the driver friendly. Sarah our service advisor was nothing short of professional and informative and made the process very easy to deal with. Also, thank you to Brett the technician for very quickly diagnosing and remedying the issue in time for an out of town trip. I would not hesitate to bring back my vehicle to Windsor Ford for future work. Thank you.

Darwin Sutherland

FORD

Arik Deines

Wasn't an easy task getting financing set up while in a consumer proposal, but the folks at Windsor made it happen. Incredible people, will be back for my next vehicle!

Emer Al Halabi

Excellent customer service, I went to Quick Lane Services on Sunday where most of lube oil change shops are closed in town, I was assisted by Mrs. Dawn William she was so kind, helpful, she explained me all the services they provide for my car (tires and brakes check) besides I was going to Calgary on that day, so I took advantage of their services and I am so satisfied for their quality and attention. I strongly recommend this place.

teresa friesen

We bought a brand new F150. Thanks to Tony- a great salesman thanks for the cooking tips too. You should see Tony at Windsor if buying either USED or BRAND NEW truck.

Denis Sawyer

Great dealer to deal with, always went above and beyond saving me time and money from a service perspective. For sales you can't beat Edgar.

Claude Cote

Very professional, awesome people like going there.

Andrew Gerrits

Awesome dealer, very well set up

Terry Oakley

Chay is top notch, mechanics are helpful and go the extra mile. A refreshing change from regular GP service.

Nimrod Llenes

Bought a vehicle here before and customer service hasn't changed from sales, finance and parts. Highly recommend this dealership.

Jess Worth

Thanks to Abe in sales, was referred by a friend and couldn't be happier. Not pushy and took time to explain options for buying an Escape. Highly recommend!!! ????????????

Harmony Freeman

Spencer was a great salesperson to deal with. He was accommodating to our requests. The sales manager and finance department was also great to deal with. We are happy with our experience with him. I was a little upset that when I booked my first oil change, I wasn't told there was also going to be an inspection done - so instead of it taking the 20 to 30 minutes I expected, it was an hour. And with 2 small children, it was not fun at all. BUT I will say that the staff in all departments were very very accommodating to us (especially the toddler who had multiple meltdowns).

Deji Akintola

Friendly staff, quick in and out serve. Overall was a good experience.

Caliber Mudjacking

Thanks Colby & Glen for the new Ford work truck everything ended up really good very happy. Great service and communication from start to finish. Highly recommended!

Trevor Matkowski

Brand new building. Awesome!

Stephen Gregory

Had a very unique situation during an extremely money sensitive time and they did phenomenally

Chidiebere Ezenyem

Amazing services each time

Darren Loudon

Great experience. Excellent service

Jarvis Rothenburger

friendly staff at service desk was the best ! Thanks for the help

Jeff Johnston

Very helpful and informative, while I did not buy a truck there this time would go back in a heartbeat.

Norm Duncan

On November 8th I had a vehicle problem requiring a tow we called Windsor Ford and they could not have been more helpful, the owner and the staff were exceptional in looking after our situation we would recommend Windsor Ford to anyone ???? ????

Stephen Bryant

Bought new pick up, everyone there was very friendly and helpful. Also in my opinion Fair

Mark Markevich

Very poor service of the sales department. Incompetent, rude staff. Do not recomend this dealership to anyone and will never go there again.

Brooke Funk

Can someone please tell me why my boyfriends $90,000 F350 that is only 6 months old has 1000 rock chips in the paint already? We were even told that this “starry white” colour was a premium colour so it was $800 more. When we confronted the dealership they said that we should try driving on nicer roads? And they gave us paint pen to fix the paint. This is a work truck and we live in Alberta it is impossible to not drive on gravel. His 5 year old dodge didn’t even have this many chips on it and was driven in the exact same roads. $90,000 spent and not even 6 months later my boyfriend is sitting in our driveway for hours using a paint pen to fix Ford’s bad paint quality.

Richard Bickell

I've purchased a few vehicles here and have always been treated very well. They're good people ????!

Mark Manhunter

Amazing and fast customer service

Robin White

My service advisor was quick to get me in and clearly explained everything they were doing throughout the process . She asked for my approval and advised of all work required and what could wait. It was great to be at a dealership that is real with you, expensive & unplanned vehicle issues suck, and they somehow had me smiling.

Buck Hanson

Always helpful, especially in the service dept. Never let me down.

Greggory Antoine

Excellent sales, service and parts! Doesn't it has the best popcorn as well!

Spencer Pommells

Overall amazing experience! Before my time with Windsor Ford, I had been struggling with finding a dealership that would go the extra mile. Windsor Ford was more than willing. Particularly Peter Maclellan. Pete was able to assist me with every question I had, while also making me feel comfortable looking for a new vehicle. There wasn't a time that I felt pressured to make a decision, and Pete made sure I understood everything I was signing up for. I recommend this company to anyone looking to buy a new vehicle. You won't be disappointed!!

Ryan Dalgetty

Service was good, just took a little time to get the oil change done.

Stephanie Bryant

Very friendly staff. They were great to deal with. Thomas and Rob were very informative, they made sure we understood everything.

Sam Mockford

I had a great experience at Windsor Ford because the team there is fantastic. We were referred to Cam Neil by a friend, and we had nothing but a positive experience! We also had the pleasure of dealing with Mark Haacke in finance, and Howard in parts. Everyone was extremely accommodating to our needs, and they really went the extra distance to ensure that we were happy with our purchase. Mark in finance is exceptionally knowledgeable and was able to get us what we wanted for payments and an interest rate. Cam was incredible at listening to our needs and wants and helping us to find something that 'ticked all the boxes' in our price range. Howard was patient and kind while we spent time looking at and talking about possible accessories to our truck. We had a spray-in box liner, rubber mud flaps, and door-to-door Husky liners installed before delivery, and everything was done very professionally. We will definitely be back at Windsor Ford to purchase our next vehicle!

Thomas Shepard

Thanks so much to the team for taking the time to help me out with the purchase of my used vehicle in Grande Prairie. I have to say it was a great experience from the moment I stepped foot in the door (it's a pretty spectacular facility). Receptionist was great and within seconds had a used sales guy ready to help me on my search. Thanks again will definitely recommend to anyone!

Donna H

Thank you Windsor Ford, you were able to help me in a bind over the Christmas Holidays with some issues with my husbands vehicle. Service went above and beyond, would definitely recommend you to anyone in the future with how well I was treated!

Garrett Davis

Got a coolant leak fixed and winter tires bought and installed. Really friendly and professional, great turnaround time. I've always had remarkably positive experiences at Windsor and would recommend them to anyone.

Greg Terry

Wife likes it

Tammy Parsons

Absolutely amazing experience buying my 2020 Ford F-150 lariat. The experience was my best yet and I couldnt be happier. Dave, Kathy and Meagan were fantastic. I’ll be back to buy my next truck and have all my maintenance services done at Windsor Ford ????????

O'Connell Contracting

The service was quick and courteous and to the minute on their estimate of time for the service.

Michael Clark

Bit pricy but what dealer isn't

Donnie Shaw

Over priced parts but the service is great

chantell arnold

They are the only place in grande prairie ab with service department open 7 days a week until 7:30 pm

Danny Nock

Friendly and professional. Great in store in store experience. Looking forward to going to the new store.

James Woodfine

I have always had a good experience here.

E Fehr

This past September 9th, I attended Quick Lane at Windsor Ford to request regular maintenance per service plan. I was told it would take 4 hours because my 2015 Escape had reached the 48,000 km. mark and for that reason, a transmission flush would be performed. I couldn't leave the vehicle for 4 hours that day, so was advised to return the next day. I returned on Sept. 15th and was then advised that transmission flushes are not part of the fmpp maintenance on my service plan. In other words, I could have had the services performed on Sept 9th, eliminating the need to return another day. The second issue was that the maintenance check revealed a low battery, so I authorized the installation of a new battery. My husband had purchased a similar new battery from Trader Ridge 6 days prior and neither of us received warranty papers for the batteries purchased. When asking about the warranty, we were given three different warranty periods - 5 years, 3 years and 2 years, depending on whom we were speaking with and none of them offered warranty in writing. One employee stated that the information would be available on an electronic file at Ford should something go wrong with the battery. Feeling uneasy about not knowing what warranty was attached to our new batteries, I contacted a Ford manager who sent a paper copy of the warranty for the batteries via email. We believe that the information should be voluntarily provided at the time of purchase so the customer has the details of the warranty in their files at home. Our experience was less than impressive, for sure!

Lonn Cripps

Best Dealership in Grande Prairie. No hidden surprises, professional and friendly staff, can't say enough good about Windsor Ford!

Bailee Lawson

Brought my vehicle in to be looked at since I bought it through you guys, my ac fan was making a noise. Got quoted 1400 dollars for what needed to be fixed. I took it to another place and was quoted 700 for the exact same thing. Wild!

Richard cave

Excellent staff especially in service took really good care of me would recommend Windsor Ford to anyone.

Louis Joseph

Great customer service. I had 2 recall notices and the service was excellent.

Danny Bjorklund

Never again

Roland Esselink

Took my work truck in for regular maintenance, but this time with the tire pressure indicator showing low pressure in 1 tire. Got my truck back with 1 tire showing low pressure, and sure enough, the technician had checked off "tire pressure" on the checklist. Not cool. That was a test and they failed.

Ian Brix

Always helpful when i need parts and service. Wouldnt hesitate to bring any vehicle to windsor

Jason Rajotte

Fantastic service, great people. During a really cold snap, while I was in the area working far away from home. They let me use one of their bays to thaw out my truck and disconnect the batt to see if it would reset my check engine light. Service manager was a great guy, willing to help and not just looking to get my money. Highly recommend this place!

Kyle Foisy

Great staff and service. My last service there was got an oil leak, the admitted to an error at my last oil change and fixed the issue free of charge.

Kevin Vobeyda

My experience at Windsor Ford was positive because Porter Bates & Rob Ostrom went above and beyond to insure I was happy with my New vehicle. Very please with the entire experience and would recommend this top notch service to anyone.

Tyrell Mason

My wife and I recently bought a new F-150 from Windsor Ford. Brant and Pete did a great job assisting us with our purchase. I feel confident that if any issues do come up with the truck, they will be there to ensure that we get taken care of. Compared to what we had been driving, these new Fords have a ton of technology and new features. Pete walked us through and made sure that we were comfortable with everything. He is a knowledgeable salesman and I would recommend going to talk to him if you happen to be in the market for a new vehicle. Thanks Pete and Brant and thank you Windsor Ford.

Abe Garcia

Edgar showed us the Expedition that we purchased. He then arranged for the pricing of our trade in.(which he sold us in 2017). All staff were and have been very friendly. The facilities are amazing and past services always quick.

Dee Wokk

Just wanted to say thank you to Windsor Ford and the service team for helping me get my vehicle back on the road Sunday! After my batter failed I had to find a battery replacement that was open early Sunday morning. Thankfully Windsor and the Quick Lane team got me up and back on the road under two hours. Thanks again to everyone and thanks for the tour of the incredible facility and of course the free coffee and popcorn!

Travis Kinsella

Very helpful

Mark Skinner

Always thankful for the help and support from Windsor and the Longmate family. There's a reason I continue to buy and service my vehicles there.

Al Doucet

An absolute 10 on service an a beautiful state of the art facility! Jen Church as service representative was fantastics and Levon Caplin as mechanical is very skilled and went above and beyond. ! I found myself a new dealership :)

Tori appleby

Windsor Ford is great because the sales man was very good at seeing what my needs were and staying within my budget

Robert Longman

I wish Windsor Ford would get people some breaks and chances not everybody has a good credit rating

Brent Arcand

Always willing to make a deal

Keith Hawkins

Had a debacle with the service department over and oil change that expired wouldn't recommend dealing with them if t can be avoided.

Taylor Gerlitz

Abe was more than patient and i never felt rushed to make a deal. 10/10 teeth

greg berland

Good service and professional

Dominique Slade

Great Service- Took my vehicle in for tire rotation, I wasnt even on the other side of town when I got a call that my vehicle was ready for pick up. Super convenient and always friendly. I am so glad I made my purchase at Winsor Ford

Magic Mike Carpentry n Joinery

Terrible service, also tried to charge fir two water pumps. Glad we checked. Saved us $400, will never use them again.

Derek Peterson

Just bought 2 brand new vehicles from Windsor Ford and the sale went great and smooth but that is where my happiness ended. First the part they ordered for my truck was the wrong part so my truck sat an extra day waiting for parts, then when I get it back the usb ports aren't working so now back we go...then my wife's car has a part missing in the roof and apparently they ordered the wrong part for her car so a couple more trips and still have a hole in the roof in a brand new vehicle...so far we are at least 6 trips across town and still having issues. I recommend Windsor for sales but definitely not for service! I am beyond frustrated now and have at least 4 more trips across town to pick up and drop off both my vehicles again...

Dale Peltier

I brought my 2020 F-150 to the Express Lane for Service #2 which includes an oil change and tire rotation. This all took less than 30 minutes which was great. After reviewing the service report and paying I got my truck back. The tires had not been rotated or removed from the vehicle at all. The explanation I received was that because the tread wear was equal between all the tires there was no need to rotate. Ok, fine. But don't tell me where I can come back for a re-torque and state that the tires were rotated on the service report. How can a person trust that a service is being performed without resorting to sneaky tactics to keep providers in check?

Haley Shingoose

Sorry ment to put 5 ????

Maxine Scherer

Bad service! I wouldn't recommend any one with dealing with this dealership if you're out of town. I got approved for a truck I wanted and the day before I was supposed to pick it up they called me and told me they sold the vehicle. Bad communication and not so very helpful

Yuri Smith

I was in the market for a Ford Edge Sport last year. When I went into the dealership, I met Pete. He didn't have the exact model I wanted at the time, but somehow search the entire country and got me the exact vehicle and package I was Looking for within a week. Couldn't say enough about the professionalism, courtesy and great sense of humor on that guy. Service and Maintenance has been a breeze. Highly recommend Pete for a good laugh, low pressure and honest pricing.

Will Walsh

Great experience every time I get service work done at Windsor Ford !

Bertha Lewis

Thank you so much Windsor Ford! My experience at your car dealership was nothing short of spectacular from start to finish dealing with the sales team to finance to all the managers involved in the process. Am super excited on my new F-150 and look forward to coming back for our next purchase and service! Thanks again!

Devin Kimble

Great experience with Windsor Ford and Kyle Buker. Kyle was very knowledgeable and patient.

Jay Muir

Truck was fixed quickly and handled by warranty! ????

Youneek Life

Service department is completely unorganized and an absolute gong show. NEVER take your vehicle there.

A l e x (Adtentus1)

Very confused Service department.

Lance Riley

Now this is a dealership, it’s a great full service location with all the luxuries. Drive in, drop the truck off for service and before you even jump out you’re offered a ride home.

Bill Mah

Great place

Amandeep Singh

Very Friendly staff.

Kurtis Swanson

Horrible service. Over 2 hours to do a oil and fuel filter change under Ford Care. Won’t upgrade oil to synthetic as that isn’t offered for another 3 days under Ford Care. Then there mechanics can’t change the fuel filter. 4 bolts on a air compressor that is slightly in the way confuses them. I won’t be back again and strongly recommend everyone to stay away.

Chad Bibbey

The people are friendly but they quoted 1400 for brake and rotor replacement and another 1800 for a tire rod replacement which is simply rediculous, won't be returning.

Orton Biendarra

good friendly service my concerns were looked after .

Dennis Rix

Tom at Windsor was amazing to work with. If you are looking to get into a new truck I would recommend him any day.

Bryce Holland

Wonderful experience. Respectful, understanding, and more helpful than I could of ever imagined. Pete is a terrific salesmen and I recommend everyone to come to Windsor and see him Thanks for everything Bro Montana

Andrew

Had to hound them to work on vehicle under warranty and they didnt put the motor together all the way so I had to finish it on my own, now the useless place isn't open Sunday for parts and service. Smh

Kurtis Leney

i cant explain how great the service was not just from my salesman Dave Ostrom, but also the service manager Robert Doll, they were both extremely welcoming, very helpful with any questions, made sure all my needs & questions were taken care of with zero issues, i have bought many vehicle's & dealt with a lot of different companies & i must say i was very pleased with this company, & also this salesman & service manger, i very much recommend this company & those gentlemen to anyone looking to buy a new or used vehicle. thank you again for your services & business. Kurtis Leney.

PAm Stiles

Excellent overall experience. Big shout out to Cathy in finance and Pete the car salesman for making our experience excellent. Love my ford edge, luxury, great gas mileage and all wheel drive. I recommend Windsor Ford for buying a new car here in Grande Prairie Alberta.

Shekaya Blades

I called to book my truck in for a service as well as recalls that need to be done and was told that because I didn't purchase it there that they only looked after them at their convince and that they couldn't book an appointment without a vin off the vehicle. I am currently away from the vehicle and do not have it with me. I find it pretty sad that they don't want to take care of potential new customers. People move and unfortunately every time I move I'm not going to purchase a new vehicle from the local dealer so that they will service it. Things like this will definitely influence my decision on where I buy and Windsor will be the last place that I'm going to give business to.

Rick W

Shout out to Shae and the team at Windsor Ford Service. We are always grateful for the service we receive, they go above and beyond!! Thank YOU!!

Christian Schotz

Best service experience I've had with a dealer.

Debbie Coristine

Great Guys to deal with, thank you for making my truck purchase stress free and finding me the truck I love :)

Tiffany Gerstel

I had recently bought a 2013 Ford Edge off of Kyle Buker. I love the Edge and the service was great! I would strongly recommend seeing him if you are looking to buy a new vehicle!

Destiny Hauber

This dealership has been great to me all around! Fantastic service every time. All the employees are awesome but Kyle really suck out the most. His help and knowledge was very much appreciated when I was shopping for a new truck.. Have been recommending this dealership to all of my friends and family. Thanks again Kyle!

Hilda Fischer

Had my truck there 3 times for door latch not latching. First time they fixed it so it would latch but problem reoccurred. Took back to get latch replaced and discovered right shortly there was still a problem. They took it back in and discovered a crimped wire. Haven’t been around to use truck since, hope that was the fix. Bad rating more about stupid comments on workorder, and the condescending attitude of the service writer. Hate that kind of behaviour.

cobra venom

It's ok I took in for recall and a little nervous to bring it back as a week after some clips fell from under my dash as where they had to work on it so there is few rattles now and my lights on my stereo lights quit as with my bluetooth so not sure if it's related but that how it goes as long as it move I can manage with this

Ryan Ferguson

Great service and helpful, made trading in my vehicle to get something we were looking for very easy.

Cesar Cebreros

Great service. Great people to deal with. Everything was done smoothly and over the phone due to being in a different city. When I arrived the car was ready for me. All documents were printed ahead and the process in the dealership was straight forward. Would do business with them again

Nicole Cooper

Service was helpful and the best part was Jen, definitely friendly and able to explain what was going on with my Escape.

Bernie Hosemann

I had a very good experience at Windsor Ford in Grande prairie buying a new truck. No pressure sales, good deals and great staff. A special shout out and thank you to Rob and Dave Ostrom for their integrity and professionalism in sales.

John Sietsma

They went above and beyond too get truck fixed and back on the road to save our summer holidays excellent service 10 out of 10 thanks too all at windsor ford ????

Debbie Wiseman

We purchased a 2016 F150 a few days ago from Windsor Ford. Our salesman Mike was truly helpful and knowledgeable. He made our experience worry free. Great job Mike and staff!!!

Dana Sorcinelli

Just purchased my third truck with Windsor ford dealt with Kyle Buker. Kyle did a stand up Job at getting me this truck, so happy to deal with Kyle. Will be coming back tomorrow Windsor for any future purchases

sergio arbona

Service really good fast than I thought thanks

A. Brent Mendez

Knowledgeable and pleasant staff who did not apply too much pressure to purchase. Quickly answered my questions and responded to all concerns I had when purchasing a vehicle as a U.S. citizen. I love my truck and would strongly recommend.

Scott Newman

Inaccurate description on your website, I drove 7 hrs to find out on arrival the boat you showed as 4 person was only legally 3 in Canada, and size width of boat was not accurate.

Kevin Wilson

Awesome service

tomasz jasinski

Good parts department

Prince Rutt

Found a great deal on an Edge and loved working with Abe in sales! Thanks for all your help!

Duane Skomoroh

Easy to deal with. Listen to what my wife wanted and talked to her and not me, as this was her car purchase.

Emma H

From my family thank you for the excellent service on my new vehicle Windsor Ford!

David Firth

Got what I wanted

Shawn Turner

Headed to hansen ford. Pretty much tells you everything you need to know.

Jared McDonald

Trade in/ sale went smooth . Sales team went out of their way to fix a miscommunication. New truck is great and the price was right .

Ask Me

Easy to deal with, good selection of power sports. I’m very happy with my new bike!!

Tammy

First time dealing with Windsor Ford an salesman Disney was a pleasure to deal with and very helpful in finding what we wanted

Candice Marks

Nothing but positive comments on a recent visit and purchasing a used vehicle in Grande Prairie. Thank you Windsor!

David Hebert

Bad service in the passed switched to chev

Clive Atkinson

Jordan and Thomas made my new F150 purchase simple and stress free. I received top dollar for my 2014 F150 trade and love my new EcoBoost. I'm very pleased with my experience. Thanks again!

Kathy Jubinville

Sale was quick and easy. Great to deal with.

Larry Johnson

Friendly sales & finance associates. Not pushy, I like that! A pleasant experience.

Adina Ross

We bought our first Ford here. Edgar was amazing. He was so helpful, no pressure sales, he even came in on his day off to help us take delivery of our SUV. The finance department worked hard to get us the best interest rate, and they too were also very personable. Great experience all the way around. Would definitely recommend again. No issues at all. Seamless transaction.

Peter Wiebe

The people were very friendly and efficient. They had my service finished in exactly the time they said it would be done.

Maxine Scherer

Bad service! I wouldn't recommend any one with dealing with this dealership if you're out of town. I got approved for a truck I wanted and the day before I was supposed to pick it up they called me and told me they sold the vehicle. Bad communication and not so very helpful

John Ewan

Professional, polite and willing to go above and beyond.

Kevin Hawryluk

Unexpected airbag recall: The service department was helpful, fast and courteous.

Katelan Thomson

My experience at the Leap Year sale over the weekend was absolutely fantastic! Dave, Brian, and Robbie made it all so seamless! They were knowledgeable about the product, honest about the process and genuinely wanted me to be happy with my decision. There was no pressure whatsoever. I had heard other's experiences with competing dealerships and to be honest was really hesitant to get into a different vehicle. Windsor Ford is my first choice and I am proud to say that I have purchased my last three vehicles from their group of companies!

lyle O'Connell

Ryan and the crew at Windsor were very pleasant.. No pressure sales attitude by Ryan helped by giving me choices and I changed my mind on vehicle options with His knowledge about the vehicles on the lot. It was easy and fast to get into the right truck for us. Lyle and Kathy O"Connell

Dan Soares

Thank you to the entire team at Windsor Ford, Solid experience from sales to finance, thank you!

Nick Foster

Bought a truck there with a lift wheels and tires and the process of getting said parts and having them installed was a complete disaster. Some guy not even in service promised to get me in to have lift installed, no appointment was actually made with service (This guy was in parts or something just booking appointments like he runs the show) and it took them 3 days to install it. The wheels took over 2 months to get in (In hindsight I could have found them myself for less money and had them in a third of the time frame) and when the tire guys put them on they ignored the horrible tire rub and drove it out of the bay anyways and put a hole in my mudflap and bent the bracket. Requests to have the wheels returned to the supplier in exchange for another set with different offset, and have the mudflap replaced have fallen on deaf ears. Bought 2 brand new trucks there and had every service done there for the past 7-8 years but I guess they don't care about backing up long time customers. Off to another dealership I go.

Gerald MacIsaac

Awesome service all of the time

Mariamne Barendregt

Great place.. My husband deals with them all the time. The shuttle service is great , very punctual. 5 stars.

Andrew Scully

I recently had a routine service performed at Windsor Ford and was very pleased with the overall treatment of my vehicle and my time. I had a minor mechanical issue that required parts be brought in overnight and I was promptly informed by Vicky W. of the delay and the need to have the vehicle brought back for install at a later date. Vicky was quite accommodating with the shuttle service scheduling to-and-from their dealership (ensuring appropriate COVID precautions were taken) working within my timeline for both services performed. Additionally, I was pleased with the text updates I received on the vehicle maintenance progression. It’s handy.

donna tracy

Dear Windsor Ford, My husband, John, and I are driving our 1998 Fleetwood Bounder 36S from our old home in Alaska to our new home in Arizona. We broke down at Pink Mountain on Saturday, September 7th. We were towed twice and finally found a mechanic in Dawson Creek on Tuesday, September 10th, who worked on it. He declared it fixed and sent us on our way at 4pm. It only took a few miles to realize that it was not fixed. We limped into Grand Prairie late that night. We called Windsor Ford Wednesday morning and asked if you could change out the fuel filter. To my immense surprise and great pleasure, I was told that you could do that for us. The Ford dealership in Fort Saint John and in Dawson Creek said that they could not help us. We limped over and as we pulled up to the dealership, the check engine light came on for the first time. Wayne came out and did some quick diagnostics and then handed us over to Vickey. Wayne was great! Vickey was fantastic!! She kept us informed on the status of our repair, arranged a hotel at a discounted rate for the night and arranged rides for us to go to breakfast and get to the hotel and back to the dealership. She is a credit to your shop!! I also want to tell you how wonderful Pat and Gail are! They drove us and provided a wealth of information about the area and a hug when needed. We are thankful for the mechanics who worked on our RV. They didn’t stop until if ran as it should. They also created a work around for the design flaw that allows rain water to soak the engine air filter which was the trigger for all of our issues. Ford no longer makes the parts to mitigate the design flaw. Without this work around, we would be unable to drive in the rain without re-creating the problems that brought us to you. We are very great full and thankful for your treatment of us and your expertise in fixing our RV and getting us back on the road. Sincerely, Donna Tracy

Mike Frey

The only place I trust to get my Ford serviced

Gary Pryor

Very happy with the experience. They made buying the new vehicle very easy.

Keith Hamer

Well done Windsor Ford! My Appointment was scheduled for 7:15 am, and the service doors rolled up at 7:15. The kiosk attendant was ready, willing and able to take my information. As I got out of the truck she showed me where the waiting area was located. I was met in the waiting area with a very friendly employee that was willing to shuttle me home if required. Comfortable seating arrangement in the waiting area and coffee would be available, however not at this time due to covid-19 rules. Truck was serviced quickly and efficiently. Excellent people in all the right places. Thank you.

Bobbi Bentley

Truck was fixed on the same day that I brought it in, within hours of bringing it in. Service was great. People were kind and friendly.

Mitch M

Work was done in a timely fashion. Unfortunately not all employees wore face masks, and did not seem to care if customers wore any either. This lack of care is upsetting.

Graeme Vintinner

Got a call, described my wants and price range, sales person told me he had one that fit everything, told him I'd swing by to look at it a few days later. I get there and he asks everything again even though it was the same guy and i had an appointment to look at the specific truck. The truck he shows me is about 20 grand more with more bells and whistles than i ever wanted. He also couldn't answer any price questions while we drove and not even ball park estimates so i would have an idea. Gave him the keys and left.

Kirk Gulick

Pretty painless buy, no hassle. These people are professionals.

Ray Nidish

Great service department

Amanda Erechook

My salesman was extremely knowledgeable and patient with me as I was making my decision. Getting financing done was quick and easy. Service department was great getting my accessories added. I am so happy with my new vehicle. I wouldn’t go anywhere else.

John Lieske

I had a great buying experience at Windsor. Dave was very friendly and easy to deal with

Breakaway Oilfield

Simple, efficient vehicle service and oil change in Grande Prairie, thank you Windsor

Jonathon Schneider

Great place to get work done

Michael Carlson

Great experience dealing with the Longmates and Ryan Lane at Windsor Ford. Will definitely be back for my next purchase!!! Thanks for everything!!

Kacie Machan

Took my expedition in to be looked at as I had multiple lights on, Windsor Ford was thorough and found the problem and made repairs. As well as finding things that might be an issue soon. When we returned to pick up my expedition my husband had a service done on his truck, we decided to test drive a newer vehicle while we waited as we are in the market and the sales man was very professional and not at all pushy when we didn’t find anything that worked for us. Definitely will be using Windsor Ford in the future for all service and sales needs

Dessa Jamieson

Amazing! From when I booked the appointment all the way to oil change day! Definitely a great shop atmosphere and will be going back

Bonnie Hatch

I recommend Windsor Ford with five stars for excellent service. Bought my Ford Edge from Windsor. Big shout out to Ryan Lane my sales person. Gave me great service with no high pressure talk. If you are planning on buying a vehicle go look up Ryan he is a big help.

Jim Sawchuk

I appreciated the call to advise that there was an update for an improvement to the remote starter system. Service said the unit would be done by noon and it was!!! I appreciated the friendliness and helpfulness of the whole group.

Wendy Tomilson

Fast and efficient

Anita Meagher

Staff were extremely helpful, professional, and friendly. They made the car-buying process fun and easy.

Robin Ramberg

Purchasing a vehicle from Windsor Ford Sales was an enjoyable experience. The finance and sales team went the extra mile to ensure my every question was answered and every need satisfied. They worked tirelessly to ensure the transaction was completed in a timely fashion. I would recommend Windsor Ford to anyone looking to purchase a new or used vehicle. Five star service for sure.

Matthew Chomyc

I have been prospectively looking at getting into a Ford and I talked to Peter MacLellan about some of the options Windsor offered. It was refreshing to see a sales member explain in detail both the used and new vehicle options offered, and respected the budget I had outlined to him. Pete did not pressure me at all, he was easy going, very approachable and showed professionalism during my entire experience with him. I would recommend Pete to anyone looking for a new vehicle due to his level of courtesy and approach-ability. Thanks for all your help Pete!

layne delaney

The new place is big and open. Great people to talk too. We brought in our f150 a day early to drop it off and they managed to start fixing it that day instead of the next. We were really happy about that. Thanks Dave! When we saw were the mechanics are, they must have had stalls for 60 of them, and the room they had for each other, Good luck folks.

Nicholas Richardson

Amazing place in its own. But Robert in sales really sold it for me. Treated me like a regular customer and get me what I needed. As well as Robbie in finance. Thank you boys

stuart shanks Odin's ravens of Valhalla

Omg

Tanis/Kevin Martin

Was very happy with the work I got done will definitely take my vehicle here for work next time even though I never bought it here.

Eric Lee

Thank u to ab and cathy for helping me get a new truck .thay were great to work with .thank u to everyone at windsor ford for everything

Nadria Bridgett Wilson

Service was great and the staff was wonderful. I would definitely recommend other people to this location!!

Shae C

Pretty sad when the two managers (Terry and Dave) cannot call customers back. I was in last week and was told a manager would reach out to me the next day. It is now 8 days later and nothing. My dad called last Tuesday after my appointment and was told Terry would reach out to him Wednesday morning, and nothing. We called back Thursday and was then told that manager had been gone for a few days and Dave would reach out...still nothing. Pretty disappointed, Hansen quoted be $600 less for the exact same part.

Christine Binks-Aird

I purchased a 2017 Ford Escape Titanium. The sales man Spencer was excellent in assisting me in the whole process. His knowledge of the vehicle and Fords options in the purchase were excellent. Kathy was great at explaining the financing portion and additional packages when I was closing the deal. They made the whole process stress free. I have purchased previously with Windsor Ford and do recommend them to my family and friends. I will deal with them in the future as well. Thanks Windsor!

Derek Purdy

Fast and efficient service with very friendly staff. I didn't even have to wait as long as the estimated wait time that was quoted.

john schultz

great dealership great people to deal with!

Mark C

Complete organized confusion from the service advisors. Absolutely zero communication with me while my truck was in the shop. Was given specific instructions on what to do with my truck after they had worked on it. Mechanic that was working on my vehicle was knowledgeable but unfortunately having to deal with service advisors and service manager they didn’t want to rectify their mistakes will deter me from ever going back to this dealership

Joseph Mcgraw

Good services

Dan Wiebe

They got me in right away and it was warranty.

Josh Johnson

Great salesmen, great parts department, and great service. Would definitely recommend, and will keep buying here.

Daniel hunter-uhryn

Wont take my vehicle any where else !!! Best ford team in all of grande prairie !!! And crystal sommer, is the best sales person !

Colleen Weidlich

Whats wrong with you Windsor ford. It seems i was always directed to someone else. When i was trying to buy a truck. I picked out one on the lot, i wanted to buy cash. You were reluctant to get back to me. Finally i get someone that says bring your old truck for an evaluation. They asked what i wanted the guy was so snooty. I know i wouldn't get what i asked so i would have been happy with half of that. They couldn't give me the price, he would have to talk to his manager. I waited two weeks, and started looking for another dealership, got in touch with one,who got me the truck on windsor fords lot . i got a better i got a better elevation and a better price. whats up. Is it you don't like woman, or is it you don't like people that are not buying high end.

Lori Whitlock

Candice - Manager in the Service Department is the best. Actually all the staff at Windsor Ford Service Department are great. Recently had a little glitch when I picked up my truck from being serviced. I called yesterday with my concerns and was asked to please bring it back today. Efficient, kind, apologetic and fixed within 1/2 hour. I love Windsor Ford Service Department! Thank You! I truly appreciated your kindness today. I know where I will be buying my next ford truck.

Lisa Landry

This was by far our best experience in buying a vehicle for both my husband and I. Robbie in the sales department was hands down the BEST salesman we have ever dealt with. He worked very hard at getting us the best deal possible. He was attentive to our needs and treated us with the utmost respect. He was always quick to get back to us when we contacted him. I would highly recommend buying a vehicle at Windsor Ford and going through Robbie. You will not be disappointed.

Kyla Hobbs

My dad brought his car to trade in on a Ford Ranger. The sales team worked to get him the best deal with a few little extras, and he walked away with what he wanted. I highly recommend the sales team at Windsor Ford.

Cameron N

Friendly and helpful staff that are always going above and beyond for there customers!

Amy Dzus

Great experience!

Mary Logan

We have boughten a few vehicles from Ron, always has the time to sit down with you, to assure your buying the vehicle that is suited to your needs and any options that you require. Always has a warm smile whether your there to buy or just to visit. Really enjoying my vehicle, just what I was looking for. Thanks Ron

Mak Murm

Awesome, Tom took awesome care of me, really felt like he was on my side from when I came in with questions about the vehicle, payment to test driving and agreeing to a fair price with the car and trade in. Quick and painless, definitely recommend, ask for Tom!

Darrell Broad

Very cool, in that here we have a business that has organized its hours to accommodate its clients for service on sundays. That would be enough to nudge me over the line on a new vehicle purchase decision. Well done, impressive building, and friendly staff.

Jennifer Macaleod

Excellent experience from start to finish! All the staff were amazing, accommodating and the communication was always on point! We worked with Abe and he answered all our questions, was on the ball, super organized, found the exact vehicle I wanted and we couldn't be happier with everything overall! Highly recommend Abe and all the staff at Windsor Ford for all your vehicle needs!! Thank you!!

Felicia Zimmer

Great customer service, was fast and I didn't have to wait very long to have oil changed in my 2019 Escape

B.l.C

Trash

Kristina Foster

Always a great experience dealing with Windsor Ford. Had them chase around and try and find a vehicle despite not a lot of inventory out there and was happy settling into a new Explorer! Hands down the best dealership in Grande Prairie

Cailey Korhonen

I cannot say how happy I am with the service we got. Tom is the best salesman out there! If you want someone who is down to earth, not pushy, easy going, and overall a great person you should ask for him! I have never felt so listened to and actually heard. When our kids get old enough we will definitely buy them a vehicle through him.

Cailey Korhonen

I cannot say how happy I am with the service we got. Tom is the best salesman out there! If you want someone who is down to earth, not pushy, easy going, and overall a great person you should ask for him! I have never felt so listened to and actually heard. When our kids get old enough we will definitely buy them a vehicle through him.

Dave Gates

Brought my car in for a recall. Payed for the front alignment to be done, because the rear was being done for the recall. Received the car with the rear done but the front was in the red, but in spec... Called the manager, told him my issue, and was told to come in and receive a free alignment. I came in first thing, and was told that the alignment is in spec and no alignment would be done that day. Parts department was awesome/helpful and hooked me up with new pads and I was on my way! Edit October 11th, 2019 After calling the manager the same day in the afternoon and explaining what had happened, he arranged a phone call for the next day and they came and picked up my vehicle, fixed the alignment, and Dropped off my Flex in better shape then I gave it to them. Very happy to report, this is the service experience I’m used to at Windsor, thanks everyone, especially Terry and Dave.

Amanda Putman

Great place and great people, very friendly and helpful when buying vehicle. Would recommend to others .

Stephanie Rabby-Shannon

Great place! Good people, help you find the best deal for YOU. Not pushy and very helpful. Big thank you to David and Rob Ostrome . These two were a great help to me, ask for them!

Nick Willson

Great customer service, I will be coming back for my next truck

Pamela Clark

Bought a vehicle in January from our man Edgar! Always happy dealing with him and will return forsure when we're ready for our next new Ford vehicle in Grande Prairie.

Brad king

Service was quick and good

Adam Uttley

Just purchased a used vehicle from these guys and couldn't be happier. Easy to do business with and very fair. Thanks.

Leah Baynham

good

Vitalie Ilascu

Good service. Nice, friendly people. Little bit slow.

Robert Wiens

Ian and Jen went above and beyond for me. :)

Brenda Ricard

Great service. Friendly staff. Highly recommend to anyone

Jennifer Preete

Friendly staff, great customer service as always.

Pierre Robichaud

Went there for a warranty fix and they call me the next morning to finaly said that it wasn't on warranty so I went pick my truck in the after noon and they charged me 95$ for scanning my truck ( things that I had already done and mentionned the code at the service when I brought my truck earlier ) if I would know that it wasn't on warranty at the beginning I wouldn't never leave my truck there and loose one day of job because I don't have my truck. I would just change the piece by myself, but now I need to pay the 95$ for that scan and another 240$ for the piece.. Thank you Windsor Ford ????

Ayhan Y.

Tony is a great salesman. Highly recommended.

Daniel Waver

Recently bought my dream truck a 2021 Ford F-150. Abe was helpful and made the experience very enjoyable. Great to deal with from the minute I walked into the dealership to the minute I left with my truck. Would highly recommend Windsor Ford as well as Abe for a salesman.

Tim Neal

I never bought a vehicle and they knew I wasn’t buying that day. The salesman still helped me and gave me all the information I was asking for and then some

Holly S

Oil change wasn't as quick as some of the other places in Grande Prairie I've visited but staff was super friendly and helpful and still had me in and on the road in under an hour.

Shaun Snisarenko

Was great dealing with Glen!

Chris Haacke

Windsor Ford were fantastic because

Char ABC

The new “quick lane” oil change line is the least from quick. I waited over 2 hours for a simple oil change. I even asked the less then friendly service consultant how long it would be when I first pulled in and she said about an hour. As soon as my warranty is up I will be going to lube city where it has only ever taken 20 mins tops and greeted with friendly service.

K G

Parking is bad. Long wait at service counter. Free refreshments, reasonably priced oil change for a dealer.

DiezelBurner

They will see me agian Ford is 2nd to none!!

Keith planidin

Awesome service

Carol Schinke

We were on a road trip to Alaska in our RV. We had developed exhaust and tailpipe problems in the first week of our trip that desperately needed attention with 5+ weeks of our trip remaining. We called Windsor Ford from the road to see if they could possibly get us in. The service desk suggested we stop in so the Service Manager could check our RV out. This was on a Saturday, May 26, 2018! The Service Manager took a look at our issues, checked his service bay out and was able to get us in. They had to take apart our exhaust line, repair the muffler flange, reinstall the exhaust line, and then did some welding at each joint of the muffler. All this in about 3 hours on a busy service day for them. We were able to go get some food and then enjoy their comfortable waiting area and free internet. We had no more issues the remainder of the trip! We can't thank everyone at the Windsor Ford's service department enough - you saved our trip! If we lived closer to Grande Prairie, AB than we do (we are from Washington State, US) you would be seeing us often as a loyal customer. Thank you! Thank you! Thank you! You can not go wrong with Windsor Ford!

Alicia MacDonald

Finally! A great car shopping experience! Peter MacLellan took all of the stress and hassle out of looking for a new vehicle. He really took the time to ensure all of my questions were answered and needs met. I truly felt like a valued customer leaving and really appreciated his blend of knowledge, professionalism and humor. Peter was patient and reliable and I would absolutely return to Windsor Ford.

Tim/colleen Band

All service was done promptly and professionally. I am always treated well at Windsor Ford.

sheila boysen

My experience was great! I am not a car person and only know how to drive one I don't know anything else about cars. I have owned a Ford vehicle for about 20 years and keep going back to Ford because I like the vehicles and I especially like the service. The service is very efficient and friendly and never make me feel stupid with my questions The people who work at Windsor Ford just keep the tradition for me of friendly, courteous, and efficient. Thank you Ford

Mark Malekoff

Outstanding experience as always at Windsor Ford.

Clayton Isaac

I really enjoyed dealing with salesman Mike at Windsor Ford in Grande Prairie. Very down home friendly folks and not your regular pushy sales people. As far as the F150 truck I haven't got it home yet. I'm a paraplegic and it's waiting to get a hand control installed.

Jim Smith

Hands down the best ford dealer in Grande Prairie!! Keep up the great work everyone!!!!

Kerry Clark

Huge store

flyingpig107

A wonderful transaction! This was our first time buying a brand new vehicle and it was such a breeze! No pressure sales staff, friendly finance staff and all around treated us great! Loving our new truck!

Ann Street

I would recommend Windsor Ford to anyone looking to purchase a vehicle.

Curt S

Awesome job. Very informative and helpfull

Sharon Hack

Have only been into the service department once recently, but staff were friendly and efficient despite the steady lineup of vehicles. Had a recall notice taken care of on my Escape and some brake repair but felt their price for everything was very competitive.

John Ducey

Had a great experience, got me into a brand new f350 lariat, delivered it to fort Mac, wanna say thanks to Ryan lane for going out of his way to make this deal go smooth without any hiccups

Kevin Madraga

To the Longmate family, I have had the absolute pleasure of taking a tour of your amazing dealership with a very pleasant and proud team member of yours named Brandy. I have had the opportunity to tour many Dealerships in my lifetime and yours is simply the best. To see the commitment level you have all done for your community, customers and staff is well above and beyond what is expected. Outstanding!! Sincerely, Kevin Madraga Melody Motors Inc. Melfort, Saskatchewan.

Julie Hood

Windsor Ford was quick to get my truck in . They took the time to answer my questions even the stupid ones and they made sure I understood the answers. They did everything they said they were going to do and a few extras . Was pleased with how they treated me.

Anne Roberts

I was travelling and encountered problems with my vehicle. On a Sunday, they took my vehicle in , did the necessary repairs and i was back on the road in the afternoon. Service personnel were friendly , understanding and efficient. Many thanks for accomodating me!

Eric Mora

I had an amazing experience with purchasing my new vehicle at Windsor Ford. They went above and beyond my expectations. Edgar was my sales rep and made this experience so enjoyable by taking the time to understand my needs and showing me a number of options that fit my needs and budget. I thank you Edgar and Windsor Ford for taking the time with me to make this buying experience great. I will see you in July of 2019 Edgar, we will be back for a second vehicle.

Larry Harvey

Great service staff. Saved me thousands that Kevin Hansen's Ford tried to charge me for a misdiagnosis that they had made. However Windsor Ford made the right diagnosis and fix the problem for 4000 dollars less than Kevin Hansen Ford tried to charge me. They definitely got my business from here on out. Thx to Jenn and the service department.

curtis neumann

The company I work for buys all our parts for our fleet at Windsor, I bought my personal truck at windsor, the parts staff is great to work with, and everyone else I've talked with there is awesome. It really does seem like a really big Ford family, and their technician shop is top of the line. It really does not get any better than this.

Josh Sullivan

Good service thanks Windsor

Dianne Evans

Upon entering I was greeted with a woman who was not very pleasant nor very helpful. I was scheduled for regular maintenance on our F150 econoboost and was told it would take about one hour. I waited 4 hours! There was no place to walk to so I could get some food to eat and nobody could give me a time as to when this would be completed. The lady at the front desk apologized and told me there was some confusion but they were bringing the truck in now and I would have to wait another hour. My blood sugar was low and I was very frustrated with a lack of communication by staff members. This particular trip was a disaster.

Jorge Albarran

This is the best dealership ever! People is amazing, all the work done to my truck has been nothing less that perfect.

Rory Parker

Sales rep Ryan was very good to work with during my purchase of a new truck. I’d shop at this dealer again.

customer #1

Purchased a new ford at another dealership and I took it to Hansen ford GP after a mystery oil was leaking from the rear of my truck. After the shop foreman inspected the truck he just answered “ not from the truck” after asking him what his 30 years of experience thought might caused it he replied “not from the truck” and continued to repeat himself, refused to say any other words and really did not want to help problem solve the issue... if this is how the shop foreman demonstrates Hansen fords customer service then I can take my 200,000km’s of maintenance elsewhere!

Barb Grant

Awesome people to deal with.

Amara Martin

Staff is always friendly and knowledgable. Work is done quickly and the price is affordable.

Murray Toews

Like the drive thru buy seemed confusing

Ron Breen

Good

Marlin Rodriguez

Windsor Ford service department is nothing but amazing. Everyone I encountered was extremely helpful and very professional. I know nothing about my car and yet the staff was very helpful explaining everything to me. I will be continuing to use windsor ford for any problem or concerns I have with my vehicle. Enough though i purchased it from the other dealership.

Rock Doyer

I brought my 6.7 diesel in for engine code problem. The staff was very helpful and identified the problem as an exhaust sensor. I had another issue with an unusual sound after shut down due to a waste gate problem as well. Both issues where addressed with a TSB and extended warranty without any questions. Thank you for your excellent service.

Mike Stephen

I've always found everyone at Windsor Ford to be very friendly and helpful.

Sam Zwick

My experience with the windsor ford team was awesome. Kind and very helpful.

Jeff Gardner

Honestly, this is the best dealership I have visited with in my life. They treat you like family the moment you walk and are willing to go the extra mile to make sure you're happy. This is the place to go when you're shopping for a new vehicle, amazing to work with and I know all my future trucks will be purchased here.

Larissa Cadman

Thankyou to Windsor Ford for your generosity and kindness. Our family was travelling due to a family emergency when we ended up needing a tire repair and they got us in fast and timely even though they were closed ! We appreciate your act of kindness more than you know and it helped bring something positive for our family’s already terrible day. Windsor Ford went above and beyond for us I highly recommend them their customer service was top notch.

Greg Anness

Excellent service

Herman Dyck

I had a derate on my 2020 f350 so I called Windsor Ford first thing in the morning. I got booked in first thing and had my truck back before 3 on the same day. Amazing turn around and awesome staff!! Thanks team at Windsor ????

Ryan Ratzlaff

Friendly staff, fixed the issue that I had that another dealer had looked at twice. My only complaint is that it took an extra day, however I can't knock results.

Lyle Horneland

Purchased a F150 from Abram Dueck and couldn’t be happier with the way I was treated. Abe was a pleasure to deal with and the rest of the sales team at Windsor were very helpful as well. The dealership is state of the art. An all around great experience!

Susan Balcom

My husband and I are very pleased with Sheldon Gray, and the rest of the employees, that we dealt with in purchasing our 2017 Chev Equinox. Although it is not a Ford vehicle the choice worked well with our finances. I also have Ford Edge and again Windsor Ford came through with 5 stars on that deal too. Kudos to everyone.

Bruce Hoglund

I am looking for a new work truck as well my wife is looking to get a new personal vehicle. I was helped out by Kyle Buker I found him very friendly, helpful and knowledgeable. He set my mind at ease and answered all my questions. I will definitely come back and buy my next vehicle from Kyle at Windsor Ford.

Derek Connors

Great service

Kayla Zacharias

Went through Windsor Ford again for my second vehicle. Edgar made it fun and exciting! Such a great salesman and got me what I wanted. Thanks again!

Maia MacDonald

We moved to Grande Prairie 4 years ago and have always taken our Ford Escape to Windsor Ford. We were always told “Don’t take your vehicle to a dealership! They’re shady as h*ll.” But we did anyway. We owned a Ford, and thought there’s probably lots of shady service shops in Grande Prairie. It often seemed they were finding very expensvie problems every time our vehicle went in, but the service was usually good so we stuck with them over the years. Our vehicle went in yesterday to be serviced and have the tires changed. For the first time ever, I was asked “when would you like to have your vehicle back?” And was told “ok we’ll try and have it done around 2.” I wasn’t counting on this or anything, but we never received a call period. Next day, I called to ask about my vehicle. I was told the part wasn’t in, so they weren’t able to do it. And that somebody called at 6:37pm to let us know. No one called. Later to find out....someone called at 6:37 and left a message on “Howard’s” phone. This explains why we never received a call. No one thought..”huh..Neither of these people are named Howard. Maybe I dialed the wrong number. These people probably want their vehicle back.” Go to pick the vehicle up today - first asked if I’d like to make a $440 deposit for the work that didn’t get done yet. “No I’ll just pay for the tires that were changed.” The price for the tire change seemed outrageous, which another service agent agreed with, and found that there was indeed a mistake. Ok new total...The price still seemed high for a tire change...Oh! What’s that? There’s a random air filter charge on there too. *people trying to figure out why this charge is on there* “So you guys don’t want the air filter?” “Uh...no?” “K well you want us to go take it out and put the old one in?” “Uh...ok I guess?” So off someone goes to, I assume, dig our old air filter out of yesterday’s garbage and switch it with the unneeded new air filter. Our old air filter looks strangely fine for another while. Windsor Ford..you’ve stolen enough of our time and money. If your looking for a trustworthy service shop that’s not going to waste your time, keep looking. Advantage Muffler & Brake is the only other place we’ve taken our vehicles. Always came away feeling good. I’m looking forward to giving our business to the good guys.

jedidiah amirault

Not a sales related post, but had an EXCELLENT experience dealing with the Windsor body shop. 10/10 would recommend!!

Dave B

For the most part the transaction went well. Was a slight delay in getting delivery of the truck but nothing that couldn't be dealt with.

Cheryl Steidel

Was disappointed in how many times we got pushed aside after arriving for our appts. When you arrange your day to accommodate an appt n then get told the staff is several hours behind. It makes you quite angry that you never receive a call ahead to warn you. No shuttle service was offered either....

Shar Fuchs

We have had nothing but horrible experiences at the service department! First it took them three hours to do a simple oil change in the “quick lane” and another time we had to wait three hours for a diagnostic on our truck. They also charged us $200 even though we have the ford maintenance plan and extended warranty! The lady that was helping us, Shay, didn’t even greet us and was scowling the entire time. She was also very rude when we had any questions! Absolutely horrible service and we will never bring any of our vehicles back here again!

Kristine Bond

Absolutely amazing experience! Highly recommend

Kevin Dorscheid

We took the vehicle in for a specific recall that we had got a letter in the mail saying to book appointment, when we book we were not told there was no fix yet for the recall, but they did find other problems, but now we have to rebook when the fix comes available for the recall, and than be down the vehicle again for a day, so over all my wife is not happy, Other than that the service we got from Windsor Ford was excellent,

The Great Outdoors

New building looks great

Tera Dueck

We had an excellent experience buying our vehicle with Abe at Windsor Ford!!!

John Gareau

Great experience!!! This dealership is well organized. Was having a real ruff time with another dealership with booking and shuffled between 3 agents. Had one on the phone telling me one thing and another texting me telling me another thing. Phoned Windsor Ford had me in right away and fixed up in no time. They even went beyond to satisfy me as a customer. I didn’t even purchase the vehicle there. I know where to go next time. Thanks again Windsor keep up the great work!!! Highly recommended!!!

Michael Loeffler

They are very good at there job and they were 100 per cent honest and they try to scan me so to everyone at Winsor Ford keep up the great work

BA R

Went into your store to get a battery for my fob, I drive a 2015 King Ranch . I got a message on my display stating I had a low battery in my fob . I did not realize they were covered under warranty, at the time I received the message I had both fobs with me. I went to the parts counter and explained the message and also stated I had both fobs and did not know which one was low,.... this is the part that really pisses me off. I asked them to test the battery and find out what one was low and the two smart ass kids at the counter where laughing and said" we don't test batteries and said we don't have a tester.... I said " really " you don't test batteries at a dealership ??? They replied no my toolbox is at home. I looked at them both and said " I'm not laughing . Long story short.... if I had walked out of the store without first going to service counter ... I would no longer be a customer. The people at the service counter did an excellent job, including looking up a few questions I had and actually taking the time to go outside and physically show me what I had asked them. When you spend over $80,000 on a pickup , people DO NOT appreciate be heckled Thankyou Bob Robinson

Brett Rogan

Ryan Lane was the salesperson helping me out. Called me up on a Friday to tell me I could get out of my lease on a 2016 explorer early and when I went in the next day to look at vehicles he had already run all the numbers on the ones I asked him to. An hour later I was in my new 2019 explorer at the price point I wanted. The whole experience was so easy and enjoyable.

rudie skank

If I could give 0 stars I would, so dissatisfied with the level of service from the sales department, very pushy, deceiving, and non transparent. took my business to a different ford dealership in town and don't regret it at all

Bryan Machan

Never been disappointed with the service or staff won’t take my truck anywhere else!!

Ehran

Dave Ostrom Helped me get a great deal on a brand new truck, above and beyond service.

Travis Savill

Super expensive.a taillight cost over $200, same light cost my dad $140 installed elsewhere.

Blair M

Only place my shop goes for OEM parts

Melvin Bonola

Shay in service is very very good overall experience is fantastic!

bishop wolf

Always fast and friendly service. They anticipated what I would need and they had it all ready for me. They were very accommodating and efficient. I’m always happy to go back for all my trucks services

Odette Cameron

Very good love the service and the efficacy of the staf keep up the great service thanks

Daylen Lowen

Abe was super professional and easy to deal with, he made truck shopping as easy as it could be.

Daniel Vey

Parts people are knowledgeable! Service is fantastic!

Jerry Scott

Staff was friendly, helpful and knowledgable. Service and parts department was great!

CANDIS HAIGHT

I love the family environment that Windsor Ford offers. Everyone is so kind and really listens to what you have to say. Thank you to the Longmate’s!

Kris Glenn

Excellent to deal with

taran pennington

Awsome

Kevin M

The service here is great. Mark is great to deal with in service. Thanks for being friendly and helpful!!

Penny Hamer

Excellent

Trey Thompson

Great friendly service! Enjoyed a tour while purchasing my F150 from Abe. Wicked facility these guys have and some awesome staff. Definitely plan on purchasing my next vehicle through Abe again at Windsor!

Ross Contois

Always the best customer service and pleasant knowledgable employees

Paul SG Hutchins

The Agent I dealt with was Awsome

Shane Thompson

We had fabulous service with Windsor Ford. Thanks to our service advisor Jen who helped us with everything we needed. We will definitely be back when we need to service or buy another vehicle.

Ann Kozack

I was really pleased with the effort. Robert made in getting our extended warranty rectified even though it wasn’t t his error.

Mike Frey

Exceptional service on purchasing vehicle ordered for delivery. Sales rep was communicating regularly about the status of the order and potential delivery dates.

Travis Okonski

Best Ford dealership around very family friendly and professional advice and service.

alice2072

Omg! Went in for a quick lube oil change. We were pacing back and forth waiting and waiting. We would periodically peek out head into the garage... Why is the tire off the car and why is there about 8 mechanics surrounding it? When we asked how much longer it would take, we were told they were short staffed and it make take a while still. 2 HOURS! 2 HOURS to get an oil change. Should take only 2 minutes with NO tire removal.

harold taylor

Well done as always.

Carmen Basarab

Windsor is very efficient with time. I don't care for the multiple emails for feedback every time I get service done though. I appreciate the inspections done with every service, but when they recommend replacing a $500 windshield because of one small rock chip (that was repaired previous to service visit) I feel like they're attempting to rip me off. I will continue to get service work done at Windsor, but not if the recommendations after are completely unnecessary and costly.

Curtis Alstead

Biggest disappoint in gp for automotive services

Jeremy Reid

After dropping off my truck for an OPI (out of province inspection) at 745am It was not ready to leave the shop till 430pm. At 9:12am It failed the OPI for window tint which is understandable and having one mud flap loose & one broken. Was told "To remove the tint it will take 3.0-4.0 hours, so you are looked at 378-716 before tax." To remove tint from 2 windows. The mud flaps were such a huge deal yet took the majority of the day to secure the one loose mud flap & was told eventually that the broken one could just be removed because the book doesn't state if it's necessary to have to pass an OPI so he was just going to remove the broken piece & when I picked up my truck your tech did not remove the broken piece & charged me for installation of 2 mud flaps when he only secured one. So it took 8 hrs to do an OPI, peal off tint from 2 windows & secure one mud flap but charge for installing 2.

J E

The team at Windsor Ford is always professional and courteous, have dealt with them for years and plan to continue to use them as my preferred Ford dealership.

Hans Valen

excellent as always,Thanks

Tyler Waldren

I had a great experience with Kyle when I was shopping for a new vehicle. He was very helpful and made me feel comfortable at Windsor. The environment was very cozy and I would recommend him and the company to my friends and family.

earl mineault

Very satisfying.Salesman Justin was quick to reply and made sure the payments were affordable. All my experiences with the Windsor Ford team was always pleasamt

Chris P

I am from out of town. Had warranty work done on my F150 by Windsor. A week later the warranty work failed due to no fault of their own. They fixed the issues same day, gave me a gas voucher and paid for my rental fuel as well (I was working 150km away). Best treatment I have had at a Ford Service center. Thank you Shay. Will consider buying my next truck at Windsor Ford.

Bertus Horseman

Treat me right.good service .nice peaple

Melissa Hannaford

Always great service with friendly helpful staff

Judy Jassman

Had a very good experience with Windsor Ford. We had dealt with them years earlier and always had excellent service. With my newer used car, the help was awesome. Couldn't have asked for a better salesman to assist me on my purchase. Very impressed.

cheryl hildebrand

Great facility

Markus Kehoe

Great dealership so happy with my new 2018 Ford F-150 I definitely recommend these trucks and this dealership thanks Windsor ford for the great truck !

I.m.n N

Lol well let me start by saying I'm no mechanic and defenetly over cautious. While windsor ford has had to deal with a client such as myself they have never once been rude, disrespectful, unprofessional - they have always been accommodating and curtious to my needs. They have been flexible to my schedule and finances beyond mention. I cant thank you all enough at Windsor.. 10/5⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Felicia Byram

Vicki Wilson, the service advisor was great, the rest of the service not so much. Asked to have my brakes completely looked at as well regular maintenance. We are from out of town and she really looked after us, she was very knowledgeable and helpful. Rotors and pads were replaced but emergency brake was seized when we tried it. Asked about this and Kirby the shop manager came out to look. He said that it was my fault for not specifically asking to have it looked at as it is a different system and that it wasn’t completely seized on. My old dealerships out East included checking the emergency brake in the multipoint inspection and this was noted on the Vehicle Inspection Report. Kirby was rude and unprofessional. We had an 8 hr drive to a rural area to do the next day, Kirby suggested that if it stays stuck on, we just pull into the nearest dealership on our way home to have it checked. After leaving the car for 2 weeks and paying $3000, not what I was expecting to hear from the service department. We drove 2kms from the dealership and brakes were heating up from emergency brake being stuck on. Had to get under the car in the rain to release the brake. When picking up the vehicle, the cashier handed me the credit card machine with my invoice, nothing was discussed other than what Vicki had told us when she called to say it was ready. There was no vehicle inspection report included with the invoice I was given. I called to ask to get a copy emailed to me and have yet to receive it. Left a message with Manager of service department and haven’t heard back yet. Very poor service compared to other Ford dealerships I’ve dealt with. Will not be returning. Update: I reached out to the dealership as they requested after posting my review. I was contacted and told they would look into it and get back to me. A month later I emailed back for an update. It’s been 2 weeks since then and not a single email from the dealership. Don’t be fooled by their posts about wanting to make things right, it’s just another waste of time. Save yourself the hassle and go somewhere else that your business will be appreciated.

Michelle Pinter

They were great! From the minute I pulled my truck in to the final outcome and bill! So happy with everyone/service! As long as I’m in area working I will be utilizing their services! Thank you to the whole team ????????

Kyle Roehl

Great and fast service! Very happy with my experience with the service department

Deepesh Kumar

First time there in service department. Coustomer service was awful. Pretty rude behaviour. Its the new big building. I was expecting alot of professionalism but they failed. I hope the figure this issue out and show some respect towards the people who they make money from. Rest seems fine to me. Rest apparantely i had to wait for 4 -5 mins just so i can tell what i am here for coz people standing in front of me behind the desk seemed too busy talking. I mean seriously guys i was expecting a great experience but it just made sad coz this is exactly not the way to do the business. I am gonna go back to hansen ford next time as i usually go least they cared about me. Will not be coming here ever. Btw i was told something else over the phone now i am at the dealership the price and the attitude changed alot.

clair clairmont

Excellent customer service and care. Dealt with a couple of different people and they were very knowledgeable and addressed all concerns brought to their attention. They went out of their way to make sure I was shuttled back and forth to work in a timely manner. No fault of theirs that we could not find a rental car anywhere in the area. I would recommend ????

Darren LaFond

Very good honest people. Looking forward to dealing with them in the future.

Elbert harriet

I recently had the pleasure of Windsor Ford Parts and Service Center Personnel. You are Amazing! I was driving my 2015 Diesel pulling a heavy trailer from the lower 48 through to Alaska when I heard a lound pop, and had to stop. I wasn't sure sure exactly what broke, so I looked for fluids underneath and flat tires. Nothing appeared broke so I tried to move and Immediatly noticed I had no turbo boost. We called ahead and asked about replacement parts thinking the worst, and the parts person help me determine what parts were available and all that would be required to replace a turbo. When we pulled into the lot, we disconnected the trailer and took the truck into service. After opening the hood, we saw the blown intercooler pipe. Again the Parts Person helped us get the right part (Upgrade) so that this failure will no longer occur. Of course we didn't have any tools to replace the tube, Deep socket, and their service department was able to fit us in and gave us a fantastic deal. I was treated extremely well and their entire staff made what was just a long drive into a pleasant layover. My repair was completed in less then 2 hours. Thank you Windsor Ford, and especially your Service and Parts Staff.

Nate Doris

Service department has been great. I have been taking my company truck(s) here for years

blake wood

Bought a 2015 Cummins from here just last week, everyone I came across at the dealership was friendly helpful and honest, my salesman was Tom he made the whole experience of my first purchase from a dealership a great one, and always makes an effort still after the purchase to Answer any questions and any concerns I have, as well as getting me in to see one of their mechanics right away if I message him with anything I’d like checked out, definitely would recommend Windsor Ford ????????

Khris Roy

Crooks! I sent our truck for oil change and got charged almost $600 coz of other diagnostics that i didnt ask to be done.

Heather Werrell

Good service!

Holly Santiago

I can't say enough about my recent experience dealing with Edgar! If you're looking to get into purchasing a new Ford F-150, he is your guy. Knowledgeable, funny, honest and more importantly paitence with helping find the right deal on a half-ton.

Jessica Sullivan

Had such a great experience with the service department at Windsor Ford. Very helpful, friendly and knowledgeable staff. Will definitely be taking my truck back to them when any other maintenance is needed. Highly recommend.

Teresa Blimkie

Great experience. Went in with a good idea of what I wanted based on what had been listed on the website. Salesman was knowledgeable friendly and helpful

Hailey Campbell

Had my truck hauled here after a long week away. Meghan contacted me first thing in the am, got it in and fixed every issue and concern I had With the lift kit I had and the wiring issue they found. She called me throughout the day with status reports to let me know what was happening, they then picked me up from my home courtesy of the sweet mrs Pat, thank you pat. I was on my way with no hassles and a very affordable bill for the work that was completed. Great service and very affordable! Thank you Meghan and pat you guys were so great to deal with.

Evan Miller

Awesome service and salesmen, gave me a great deal on a used 2013 Ford Fusion. Would definitely recommend Cam Neil as your car salesman.

Tara Scott

Great experience dealing with Windsor Ford. Thanks for the excellent service!

Suzanne Friesen

Just a big thank you to Kyle Buker for going above and beyond as a salesman. You made buying my car easy and and weeks later checked up on me about my winter tires and getting my phone synced. Thanks again, really appreciate it. I definitely recommend Kyle and Windsor Ford!

Gerald Harvey

We bought a new truck two weeks ago, turns out it has steering issues that Windsor Ford cant fix, they did inform us that they would contact ford to see if there is a solution. In the mean time they let my wife drive this truck with steering issues that they cant fix and try to convince me that it is ok to drive . when i questioned the service manager and tried my hardest to get him to convince me that this truck was safe to drive, he hung up on me. Really cant believe the horrible service we get on a truck that is two weeks old.

Jordon Ripplinger

Windsor Ford is the only Ford dealer I go to in GP great staff. They are all a pleasure to talk to and they are quick to greet you when you walk in the door. Love the Dealership. Pete was my sales man and any time I go to Ford I always have to make sure to stop and say hi to pete.

Jnnhagen meir

Every time I go in they have always being extremely kind and friendly. Service is always amazing! I really love the Quick Lane. I don't normally have too much time in my schedule to be booking appointments for an oil change so unfortunately it normally gets pushed longer than I like to. But with the Quick Lane I don't have to worry about that, I can just go whenever I realize I have an unexpected slot in my schedule. I also really like the fact that they have a points program as well which is also really nice to be offering to their loyal customers.

Corey Hennigar

Didnt fix my truck problem properly had to take it elsewhere

Craig Gladue

Great service

P Therrien

Great service, friendly team.

Roxy Brown

I was treated like royalty;even brought my vehicle around for me when I picked it up!

Anna Atanasova

Another great experience . Excellent customer service. Staff went above and beyond to satisfy my needs . Winsor Ford values their customers . Thank you !

Jon Thomson

Easy to deal with NO BS !!!!!!!!!!! Not many dealers left like this customer service #1

Tanya Lowen

Professional salesperson and the buying experience went fairly smoothly. There were issues with getting our account properly setup with Ford credit and they were not quick to resolve the problem leading to trouble with our first payment. The vehicle we bought was very clean and the trade in process was hassle free.

Jevon Gendreau

Great customer care and they were able to fit me in in a moments notice. They even managed to get my truck done quickly so I had it for work.

Robert Lee

Ryan was a great salesman, very professional yet very easy to talk to with out being to preppy and proper to not talk to you like a normal person outside of a salesman I really appreciate this with Ryan as I like to hear someone's honest opinion and how they truly think something is.

Ash Tanner

Got an oilchange done there a few days ago. I wasnt going to post anything but I was a little upset when I had to pay $105, when I usually go to LBX and they charge me around $80. I got in my car to look at the recipt and I got charged $25 for a jug of coolant...I looked in my car and theres no jug of coolant so they just topped it up then decided to charge me for a jug. Not too happy.

Rich Andru

Great staff . Easy to get to.

Barry McLean

As always, all was excellent.

Shaun Kohlsmith

The best!!!

Riley Friedel

Just took my truck in to get appraised. Possibly thinking about trading into something new. The salesman I was talking to was hard to understand. That I looked pass was whatever. Told him I wanted know what I could get for my truck before looking at other truck. That didn’t really happen till after looking at few truck on his computer I had no interest in. Finally had somebody come look at my truck. Then when the appraisal person took it for the test drive I could hear him abusing my truck. It’s a Diesel pick up that is programmed and deleted with aftermarket exhaust. I watched him speeding down the road then hitting the brakes hard to slow down. Most likely had it to the floor from how fast he was going and how I could hear him the whole time. I myself don’t drive my truck like that or other peoples trucks. I found it very disrespectful. It’s hard on the truck and brakes. I’ve been to this dealership few times and had good service in the service apartment. Was hoping for the same in the sales but was very disappointed in the end.

varun puneet

Good dealership Quick and reliable oil change

Marion Jones

We were lucky the service team was able to see us after our vehicle broke down just outside of Grande Prairie. They had us back up and on the road within 24 hours and we were able to continue our trip! Incredible hospitality we appreciate it.

John Hughes

Windsor performed the work quickly, even getting in a part overnight. We’ll done as always.

Graeme Alde

Great team who do their best to help out

Raelynn Dingeldein

Im in the process of buying a new 2020 ford explorer from Meaghan and Edgar. Edgar is the salesman that showed me the vehicle and went for a test drive with me, his knowledge about the vehicle was great, he's super nice and easy to talk to. and get this NOT PUSHY which made my buying experience amazing. Meaghan is the manager that went over numbers with me, she also is easy to talk to, NOT PUSHY and great to deal with and actually returns emails in a timely fashion . Would 1000% recommend anyone to go see either of them :)

Roger Gwindon

I know it is hard not to drive like a jerk in Grande Prairie, but to cut me off only to cross two lanes and turn, and there was no one behind me?!?! That was Windsor Ford customer shuttle vehicle this afternoon on the bypass. What ever happened to be a courtesy driving?????

Heather Sharp

Kyle Buker was extremely friendly and listened to all my needs in a vehicle. And windsor has a great selection of vehicles new and used to choose from. And they will try everything they can to get you behind the seat of the vehicle you want!

Curtis Van Patten

Sales is good. Not pushy. Definitely would purchase there again. Very good staff. Service department needs to provide service and warranty work by APPOINTMENT!!! Going first thing in the morning doesn't cut it. As there's always a hoard of people already waiting. Why would I want my pickup sitting out side the shop doors for eight hours untouched when I can bring it in else where at a specified time?!?!

shirley tsetta

my experience was very positive, and really liked the professional treatment at the end of the day.

Glen Hall

Abe Dueck was a pleasure to deal with. Very helpful & made sure all my needs were met. I’m very pleased with my certified pre-owned f-350:)

Travis Miller

As a long time corporate fleet member we always receive the best customer service!